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XPS 13 9365 = Sleep and Hibernate problem after Fall creator, computer goes to AIRPLANE mode

Q: XPS 13 9365 = Sleep and Hibernate problem after Fall creator, computer goes to AIRPLANE mode

The post talking abou this subject seems to have been closed
without reason as the problem is NOT SOLVED

The computer is still not going to sleep or hibernate but instead of this goes ao AIRPLANE

There is post from "Robert" but doesn;t solve anything = I have Toshiba SSD in the computer not an INtel SSD !!
No fix for the moment

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Preferred Solution: XPS 13 9365 = Sleep and Hibernate problem after Fall creator, computer goes to AIRPLANE mode

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I suppose I have two problems.  After the new Creator's Build upgrade, I started seeing this system will stay in Modern Standby all night where before it would go into hibernation.  I also notice the system will not shutdown but go into the low power mode.
Because of this, the battery drains around 2% per hour while the system has the lid closed and put away.
Along with this, I notice whenever the system starts, the Airplane mode is automatically engaged and I cannot find a way to stop this from happening.
This is happening on the OEM install and on a clean install.
Neither the Sleepstudy report or energy report yields any useful info.  This upgrade (16299.19) seems to have a new battery manager in place, maybe it is involved somehow.


A:XPS 13 9365 2-in-1 Power problems and Airplane mode.

I have exactely the same problem
Since "Fall Creator"  update, the notebook simply do not sleep or hibernate. Instead it goes in AIRPLANE mode.
It seems like a bug with adpater = in fact if you put computer twice to sleep it goes out from AIRPALNE mode.
ONly way to save the batery to swithc off totally !!

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I am on 10565 Pro version though this occured in last build too. Whenever I come back to my pc in the morning after putting it in hibernate mode for the night my airplane mode is always on. I notice it first by my bluetooth mouse being disconnected and then wifi connectivity.

The one fix I tried is unchecking the allow to shut off option to save power under device manager properties for my wifi adapter.

Using a Dell XPS 9343

A:Airplane Mode Is On When Computer Wakes Up From Sleep

I have been having the same problem over the last week or so, same computer as well (Intel AC 7265 and clean install of Windows 10 Pro after I bought the computer). How do I check the build I'm on?

I'm also experiencing issues with window sizes (like an open Explorer folder) changing when I come back from sleep, as well as the task bar resizing even if it's locked. Don't know if either is even remotely related.

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My new pc will not enter sleep mode, nor will it hibernate. I have already went into the device manager and unchecked anything that would wake the computer up, including the usb ports. The computer store that custom built if for me can't fine the problem and told me to, "just fiddle with it"

I rarely surf the net with it so I'm sure there are no viruses, and this problem occurred right out of the box.

When i attempt to enter sleep mode, the screen goes blank, monitor shuts down and then the computer starts to run real hard. Then everything comes back on in seconds.

My specs:
Asus mobo
2GB Corsair RAM
Nvidia GeForce 9600 gt GPU
intel dual core e5200 CPU
Asus optical drive
logitec keyboard, labtec mouse both wired to front usb ports
Please help my comuter is basically always running and that can't be good

A:Computer will not go into Sleep mode or Hibernate

What happens in Hibernate? The same thing?

I think you might have *PROCESSES* that don't allow it to sleep. You might also not have the necessary system files either. Do you keep anything up or running when you attempt to sleep it?

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I am looking for software that will alert me and remote user (i.e. my boss) when the computer goes to sleep mode/ hibernate mode. The only thing I could find that is similar is when the battery is dying, but the computer will be plugged in so that should not be an issue. TIA

A:Software to alert when computer goes in to sleep/ hibernate mode

I've never heard of such a program, but there is a small utility called Insomnia that prevents your computer from going to sleep.

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With the new airplane tray icon, I find that after I resume from a hibernate the icon is not working all the time.

With some testing, I found that if I resumed from hibernate right away then the problem didn't always appear. But after being hibernated a few minutes or more, the problem has appeared every time.

If I turn off airplane mode using the notifications tray icon, the airplane tray icon remains in the tray. I can go to wifi and connect manually, but the airplane tray icon is still there. Hovering over it with the mouse pointer and it says wifi is not connected, even though it is.

In addition, once the airplane icon stops working so does the speaker icon. I can't get left or right mouse clicks to do anything. This behavior of the speaker icon started after the (November) update, which I just installed last week.

Only a restart or shutdown/start clears both these issues.

Anyone else see this?

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Asis laptop.
I usually turn it off altogether if going out for a long period. I did have hibernate, but that seems to have disappeared from the shutdown option. It could have been me to removed it. I can;t remember.
I know I preferred sleep to hibernate, as it was easier to get the computer to come back on in sleep mode.
I just googled about this.  I have an external keyboard and mouse. So I don't really use the keys or
touchpad, whatever on the actual laptop. So i hit the external keyboard, and mouse. I'm not sure which one works best for getting the power running again. The power runs, and I can see in the taskbar, the names of the programs running. It would probably be Pale moon browser, xmbc, total commander, and kmplayer. The problem is that I can only see black screens in the window for the programs. So I start hitting the start button on the laptop, the external mouse, the external keyboard. Eventually the black screen will go will go away, and things will return to normal.
update.I just put the computer in sleep for a few minutes. This time instead of using the external keboardm i hit enter on the laptop keyboard.keypad, whatever it's called. Things came on a lot quicker. But as it was a short period of time, I'll try it tomorrow again, and see what happens.

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This happens randomly.  I can't seem to reproduce it on call.  Basically I close the lid to put it to sleep but the computer doesn't go to sleep. Airplane mode just turns on but the laptop stays on. 

A:Dell XPS 13 9350 Airplane mode sleep issues

Hi Viper2ko,
Thanks for writing to us. 
When did the issue start?
Please update the BIOS and video drivers, also check the advanced power option settings ensure nothing is hindering the sleep mode from working. 
Also do let us know what windows the system is running on, do PM us the system tag# by clicking on my name in blue and select send a private message .
Meanwhile you can go through the below steps to check more on the issue
Open the Start menu and then enter cmd into the search box. Hit enter and the command prompt window should open for you. If not, click it in the search result list.
Note: it is possible that you will need administrative privileges to complete the next part successfully. If you are having trouble, you can attempt to run cmd as Administrator. To do this, search for cmd again, and then right-click it and select Run as administrator.
Now that you have the command prompt window open, enter the following at the command prompt: 

powercfg -requests
There is a space after powercfg
Hit enter . 
If any process or device is preventing your system from going into sleep mode, information about it will be displayed here. The program will attempt to give you precise information on the disturbance
Though we can always rely  on this method, but good to give it a try.



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I've had my P1 a little over a week now, and it's an incredible machine. The performance is outstanding. Just going through a learning curve moving from Windows 7 to Windows 10. However, I have noticed one thing, and I don't know if it is normal. When I close the lid in the evening, it goes into sleep mode, and the lid led flashes. In the morning, the led is not flashing, and when I open the lid, it appears to be in hibernate mode. Has anybody else noticed this? 

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Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit
Processor: Pentium(R) Dual-Core CPU E6500 @ 2.93GHz, Intel64 Family 6 Model 23 Stepping 10
Processor Count: 2
RAM: 4060 Mb
Graphics Card: Intel(R) G41 Express Chipset, 1806 Mb
Hard Drives: C: Total - 476837 MB, Free - 423551 MB; D: Total - 599999 MB, Free - 574625 MB; E: Total - 353865 MB, Free - 353763 MB;
Motherboard: Gigabyte Technology Co., Ltd., G41M-ES2L
Antivirus: Norton Security Suite, Updated and Enabled

I've been having an on-going issue with the hibernate/sleep mode, to the point, where I need to keep my hand on the mouse to be able to read for more than a minute on the display. I know that it is not the monitor, as I used this same monitor to work on a friend's desktop, and the unit NEVER went to sleep. I've tried MANY of the "fixes" in e-How, from Microsoft, and others from Google. And they never work. When I reboot, within a minute or two, the display goes blank. HELP!!!

A:win-7 hibernate/sleep mode

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So, I've had this laptop since May 2016 - direct from manufacturer refirb.  Since then, HP has not been able to get the Sleep and Hibernate functions to work. Currently, the only power options currently enabled are Restart and Shut Down.  If you close the lid, the screen goes black but the computer will not go to sleep. When you reopen the lid, the screen will remain black and no amount of key pressing OR tapping of power buttons will restore Windows. You are only left with the option of a hard restart. For this, it doesn't matter if the sleep or hibernate functions are either enabled or disabled. If you enable Sleep and/or Hibernate, and select the Sleep or Hibernate functions, the computer's screen will go blank and the computer will remain on. You can tap keys or run your finger over the touch pad and it will not wake up. Again, the only option is to do a hard restart. I have a conference in a few days, and I am presenting several times. I would like to be able to close the lid and reopen it without having to do a hard restart - because otherwise I'm forced to shut down completely.  HP has updated all the software - or says they have - and did a bunch of BIOS stuff...but I couldn't follow along.  I'm very frustrated and am in need of help.

A:STILL not able to use sleep or hibernate mode.

Hi: Normally you get that effect when the chipset and/or graphics drivers are not installed. The only suggestions I can offer would be to try installing the latest chipset driver from Intel. You want the 2nd driver down on the left side of the page.  Install and restart the PC. https://downloadcenter.intel.com/download/20775/Intel-Chipset-Device-Software-INF-Update-Utility-?pr... If that doesn't resolve the problem, try reinstalling the Intel graphics driver from your notebook's support page. This package provides the driver that enables the Intel High-Definition (HD) Graphics in supported notebook models that are running a supported operating system. If high-definition multimedia interface (HDMI) video output is supported, this package also installs the HDMI Audio Driver. http://ftp.hp.com/pub/softpaq/sp74501-75000/sp74635.exe

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My computer shows the BSoD when exiting Sleep mode and Hibernate mode too.
I have attached the SF file.
Thanks for your help.

A:BSoD after sleep and hibernate mode

Sorry but I see no attachment.
Could you upload it again?

And, welcome to the forum.

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I have a TEMPORARY fix for this problem, but my battery suffers in the process.

It has been going on for a few months now.
If I let my computer enter sleep more or hibernation mode, it refuses to come out of it, no matter what I do. I have to force shut down and reboot.

The temporary fix? Don't allow it into sleep mode or hibernation mode. Any ideas?

A:Hibernate/Sleep mode freezing

This is probably connected to your other problem of not being able to get into Bios

What OS are you using

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Hello all,

I have a Asus G75VW-BBK5 laptop. Processor is an Intel Core i7-3610QM with 8 GB of ram. Video card is an Nvidia Geforce GTX 660M with 2 GB of ram. For the most part it seems to run like a champ, except when it goes to sleep or hibernates. Sometimes it will successfully do both and wake up without an issue. Most times the external mouse will turn off and go unresponsive and hitting anything on the keyboard doesn't work. I've attempted to research this issue for some days and it seems to happen more than I realized, but I see no solution that has worked yet. I've updated the video drivers and it still happens. It doesn't matter if the lid is closed or not by the way, if it idles for let's say 30 minutes, it goes to sleep then I have to hit the power button to restart. While it doesn't take forever to reboot and get things going again, as you can see this can become very annoying. Kernel power 41 seems to come up whenever I get it going again in the event viewer log. Anyhow here are the dump files and such, thank you.

A:BSOD after going into sleep mode or hibernate.

Security App
Crashes indicate Kaspersky being a possible cause. Remove Kaspersky and replace with Microsoft Security Essentials to see if it provides more stability. Uninstallers (removal tools) for common antivirus software

Microsoft Security Essentials and Malwarebytes are recommended from a strict BSOD perspective. They do not cause blue screens on the system as other AV products do.

Microsoft Security Essentials, Free antivirus for windows

Malwarebytes Anti-Malware Free

DO NOT start the free trial of MalwareBytes, unselect that option when prompted.

Make full scans with both separately.

Start up
Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.

Troubleshoot a Problem by Performing a Clean Startup in Windows 7 or Vista
How to Change, Add, or Remove Startup Programs in Windows 7

Daemon Tools/Alcohol %

sptd.sys Sun Aug 19 03:05:38 2012 (503003A2)
Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although we have seen dtsoftbus01.sys blamed on several occasions). Please uninstall the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): DuplexSecure - FAQ

As an alternative... Read more

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I purchased this all in one because my laptop started to make grinding noises and wanted to be ready for its demise. It is still running so have been using this All-In-One primarily for the internet. I have two issues - the first is the most aggravating; when a video comes on facebook the unit goes to an all black screen and will not let me go to any other program. These are just arbitrary times as it does not always happen. When it does happen I have the option of removing the power cord for a hard reboot or sometimes can use the task manager to shut down Windows edge and get the display back. Does anyone have an idea how to resolve this issue. The second issue is that this machine appears way to slow. I provided the salesperson the data on my existing laptop and he said this All-In-one superceeded the laptop and should be much faster. I have not loaded all of the software from the laptop to the all-in-one but the laptop is much much faster that this. Any ideas? Thanks,  

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(scroll down to problem)
Hi, I'm DeanP; new to Vistax64. Experienced with Computers, not a geek. Would be best to share my thoughts and experiences to Vistax64.

Problem starts here....
Whenever I put my computer into sleep mode, after 10 minutes... it started making beeping sounds (approx. 5 seconds) and then it would restart the computer (comes back to the VAIO title screen, the beeping sound stopped when the VAIO title screen appears).

I didn't see the BSOD, but after booting into Windows. Windows Problems Reports and Solutions told me that there was a Bsod during sleep mode. I searched the problem on Microsoft and I downloaded the HotFix File for it. But it didn't help with the BsOD.

Did a clean install because I thought I would had a corrupt installation; still didn't help.

Any information on getting this problem fixed?

Dean P

~~ No Viruses - I checked the system with Norton 360, AVG Home Edition and Microsoft Security Essentials.

A:BSOD in Sleep or Hibernate Mode

you May have faulty drivers have you checked VAIO website for the drivers for your computer?

Hope This Helps,

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I am trying to figure out something.
We bought a brand new computer (Vista - HP slimline desktop)
It stays on all the time. When I walk away for say... 20 minutes, the screen
goes blank and it sounds like the computer is not even on.
I then just have to hit any key on my keyboard and I am ready to go.


I have another computer (XP - emachine desktop)
I want to do this same thing!
Can I?

This may be one of the dumbest requests in the world. Sorry for that!
Thank you


A:Solved: Sleep mode or Hibernate or something else

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I am currently experiencing a BSOD after I put my computer into hibernate/sleep mode.
Model: U46E-BAL6 ASUS

After I restart my computer, the windows crash report says the problem lies in my


I have attached the "Seven Forums" compressed file below


A:BSOD after hibernate/sleep mode

Your reports are in agreement. The cause is your Wi-Fi driver. Go to Intel Website and update
Netwns64.sys file descriptionProductname:Intel? Wireless WiFi Link Adapter Description:Intel? Wireless WiFi Link Driver Company:Intel Corporation File size:Various

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several days ago I forgot the computer on sleeping mode and unplugged it from the wall
now when i put the computer in sleeping or hibernate the screen goes off but the device still one
am using windows 7 32bit Home Premium

A:sleep & hibernate mode problems

ok no replay , any digestions

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I had a problem with my laptop trying to recover from hibernate mode ("Your computer can't come out of hibernation. Status 0xc000009a") and on researching the issue I decided the hiberfil.sys file was probably corrupted.

So I used command prompt and typed "powercfg -h off" then did a disk cleanup (using CCleaner) then defragged the drive. Rebooted. Then re-enabled hibernate by typing "powercfg -h on".

Made sure all my power management settings were correct, and I had it set to hibernate when I close the lid of my laptop- but it goes into sleep mode.

Any ideas?

A:Laptop goes into Sleep mode, not Hibernate

I suggest opening a command prompt and running powercfg -availablesleepstates.

Make sure hibernate is not one of the unavailable options.

You can also try toggling the settings. Switch the lid close action to sleep, and then turn it back to hibernate.

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Hi all,

For about a year and a half now i have owned a htpc based on a DFI P55-T36 board.
Everything is running great and i'm very content ever since i switched to XBMC software etc. etc.

There's just one problem for me...
No matter what i do, Sleep mode will not work correctly with this machine.

Also...i have recently purchased a Ortek VRC-1100 remote which works very well with MCE and XBMC out of the box.
This remote has a power button which will send the keyboard command to put the machine to sleep (i believe its Win + S?).

Anyway, in both of these cases i would very much like to Shutdown the PC rather then use Sleep mode at all.

Is there any way to disable sleep mode entirely in Windows 7?

So whenever a sleep mode command is sent, the PC will simply shutdown?

A:Turn Sleep/Hibernate mode into Shutdown?

That would be in your Power managment settings you set it to NEVER it will not go to sleep or Hibernate


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When I did the 'powercfg -a' it said only S3 was available, and in my bios, there doesn't appear to be any options at all to modify sleep settings (aside from turning on/off S3).

Pretty much the same problem here.
In my case the sleep mode was working just fine couple weeks ago.
Also my restore points date back only about an week, so that won't help me.
Problem started when i installed new graphics card drivers from ati/amd.
For some reason the install had failed or something since my graphics card was suffering from error 36 after the update.
It took me quite a while to get rid of that error, but when i finally did, i noticed i was missing both hibernate & sleep mode options.

Some specs below.

AMD Phenom(tm) 9550 Quad-Core Processor (4 CPUs), ~2.2GHz
7934MB RAM
Hard Drive:
984 GB Total
Video Card:
AMD Radeon HD 6700 Series
Operating System:
Windows Vista? Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.110617-0336)

A:missing both hibernate & sleep mode options

Hi Poffie,

Use the following link to turn on Hibernation: How to disable and re-enable hibernation on a computer that is running Windows

Also check in power options if the settings for Hibernation and Sleep are fine, please follow the steps for detailed instructions: Power Options and Sleep Mode Problems

Providing an article which has few information about Hibernation and Sleep
Sleep and hibernation: frequently asked questions

Please post the results.

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Hi all,

Yesterday, I formatted my hdd and installed a fresh new copy of Win 7 Home Premium 32bit. I installed all of my regular Vista drivers and for the first 6 hours or so my system was fine, I was able to fully enter sleep and hibernate and resume from both states without any problems.

However, It wasn't until the end of the night when I was about to head to bed, that I decided to put my computer in sleep and call it a night. That's when my laptop wouldn't enter sleep mode.

This is what happens :

I press the sleep button on the start menu, the screen then fades to black then nothing happens, it just hangs there, the lights stay on but nothing happens. Then, after roughly 10 minutes, the system will automatically shut itself off. When I press the power button to turn it back on, I get a message saying something like : "Windows did not shutdown successfully". After booting into Windows, I get a message saying : "Windows Recovered from an unexpected Error". And it gave me the minidump BSOD file (please see attached file).

I'm thinking that something, either an application or Driver perhaps is preventing my laptop from fully entering either sleep or Hibernate ?

Like I mentioned, for the first 6 hours or so, I was able to enter and resume from both sleep and hibernate without issue.

I hope someone can help me with this, it's been going on for months now, my laptop is almost a year old and far from being top of the line. However I can't afford to buy a... Read more

A:Laptop won't enter Sleep or Hibernate Mode ?

here's the youtube link again :

YouTube - Sleep Problem on Laptop

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I've been having this problem for about two weeks in which my computer refuses to hibernate or go into sleep mode when I am away from it, and I end up with it either giving me BSOD or it restarts and gives me a message telling me the system recovered from a serious error, and asks if I want to send the info to Windows, but then it never seems to go anywhere.
Scans of the memory turned out fine, and I also turned off all sorts of peripheral things from the startup lineup. I see a few other people have been having trouble with their Wifi driver and wonder if that's my problem too.

I am running Windows 7 Starter that came with my machine (Acer Aspire One Happy netbook).

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: 7a
BCP1: C0563B68
BCP2: C0000010
BCP3: 3235A8C0
BCP4: AC76DF40
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Here's the files. Please let me know if you need any more info. Thanks for any help you can offer!

A:BSOD or crash on hibernate or sleep mode

All your latest BSODs are stop 0x7A.

* *
* Bugcheck Analysis *
* *

Use !analyze -v to get detailed debugging information.

BugCheck 7A, {c0563b68, c0000010, 3235a8c0, ac76df40}

Probably caused by : memory_corruption ( nt!MiWaitForInPageComplete+302 )

Followup: MachineOwner

0: kd> !analyze -v
* *
* Bugcheck Analysis *
* *

The requested page of kernel data could not be read in. Typically caused by
a bad block in the paging file or disk controller error. Also see
If the error status is 0xC000000E, 0xC000009C, 0xC000009D or 0xC0000185,
it means the disk subsystem has experienced a failure.
If the error status is 0xC000009A, then it means the request failed because
a f... Read more

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Hi, I wasn't sure where to post this issue, so I'm just posting it here, feel free to move it if need be.

I have a custom built PC that I myself built. I've had it for 2-3 years now. From the time it was built until a few months ago sleep mode worked perfect. When I went to the start menu and clicked the little power button the computer would enter sleep and whenever I wanted to resume my work I would hit the mouse button or the spacebar and it would boot right back up where I left off.

Recently, however, that has changed. Now when I click the power button the computer seems to enter sleep mode but takes about a minute longer to do so. It will also not allow me to power back on with the mouse or keyboard, I have to use the power button. Then once I push the power button, the fans and lights power on but the display, which is HDMI, doesn't seem to be recieving either a signal, power or both. The same goes for any USB ports, as the mouse and keyboard do not light up or respond. I have to hit the physical reset button to get the computer to boot up correctly. When that is done I lose anything that was open or wasn't saved when I powered down.

I have gone into Control Panel>Power Options>High Performance: Change Plan Settings and everything seems correct to me. The display is set to never turn off and the computer is set to never sleep since those are based on time I would rather do it manually.

Advanced Power Settings looks like this;

Additional Settings&... Read more

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My computer keeps shutting down after I put it into sleep mode, then when i start it back up it says that it shut down incorrectly. This does not happen all the time, only sporadically. Other times it will not go into sleep mode altogether! Also, I'm not sure if this is a related problem but when I put my PC into hibernate I've actually had it wake up randomly with the 'windows did not shut down correctly screen' and had to reboot my PC because it was stuck in hibernate. Does anyone know what could be causing these problems and how to fix them? thanks so much

A:PC shutting down incorrectly when put in sleep mode/hibernate

See if this helps Power Options and Sleep Mode Problems

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OK, I've being getting this whenever my computer enter in Sleep Mode for like 30 minutes or More. When I try to come back, i just give me a BSOD and restart computer.

Here what i've got from my event log, when i searched for the bluescreen:

Nome do Log: Application
Fonte: Windows Error Reporting
Data: 19/07/2010 12:22:38
Identificação do Evento:1001
Categoria da Tarefa:Nenhum
Nível: Informações
Usuário: N/D
Computador: Jordan-PC
Falha no compartilhamento de memória 0x24_Ntfs!NtfsRemoveScb+42, tipo 0
Nome do Evento: BlueScreen
Resposta: http://wer.microsoft.com/responses/resredir.aspx?sid=10&Bucket=0x24_Ntfs!NtfsRemoveScb+42&ID=da35008d-c5f5-4821-805d-59667b92c966
Id do arquivo CAB: 0

Assinatura do problema:

Arquivos anexados:

Estes arquivos podem estar disponíveis em:

Símbolo da análise: 0x24_Ntfs!NtfsRemoveScb+42
Verificando novamente solução: 0
Id de relatório: 071910-20904-01
Status do relatório: 0
XML de Evento:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<Provider Name="Windows Error Reporting&... Read more

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I bought a refurbished lenovo u410 with windows 8 back in september, but in the past week every time it goes into sleep or hibernation mode I get a BSOD with Driver_Power_State_Failure. Any help in identifying the problem would be greatly appreciated!

A:BSOD when waking from sleep/hibernate mode

Update your drivers to the latest, Win8.1 version from the Lenovo website ( Lenovo Support - Drivers & Software (US) )
In particular, update this one (it's at the bottom of the Chipset section - and under the Storage section): Intel Rapid Start Technology Driver for Microsoft Windows 8 (32-bit, 64-bit), Windows 8.1 (32-bit, 64-bit) - IdeaPad U310, U310 Touch, U410, U410 Touch

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

LhdX64.sys Mon Jan 11 10:06:58 2010 (4B4B3E92)
Lenovo HD Disk Driver
FYI - I was unable to find an update for this - so don't worry about it overmuch for now.

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings

The following is for informational purposes only.

**************************Mon Nov 11 15:16:39.326 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\111113-26953-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: 9600.16404.amd64fre.winblue_gdr.130913-2141
System Uptime:0 days 13:06:46.184
*** ERROR: Module load completed but symbols could not be loaded for partmgr.sys
*** WAR... Read more

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We have just purchased the XPS 13 over the past weekend.  The laptop was working great, until the creators update occured.e 

once the update occured the WLAN auto-config service appears to crash during the association phase when the laptop is attempting to connect to an SSID.  It starts to connect, then the autoconfig config crashes and the laptop stops probing for beacons.  I am able to get Wi-FI to work with one of my USB Wi-FI cards.
I have had to roll back to windows 10 in-order to get the wifi card to work.  I have tried the latest drivers from intel and the Dell site and I have been unable to get the wifi-card to function.

A:XPS 13 2-in 1 (9365) intel 8265 no longer working after creator update

The Creator's Build did not bother my system.  Other than always having to set my system to a Private network after such an upgrade/update, it works normally.
Can we assume all of your Drivers/Bios updates are done?  If you want to give some info regarding your configuration, we can compare systems.
Windows 10 seems to have a built in driver for that Wi-Fi adapter.  The Dell driver should work better, so you might try to reinstall it, just in case or vice versa..

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I want windows media center computer to go into hibernate mode only. Now it goes to sleep after 25 min and then hibernates after 30 min. How do i set it so it will go right into hibernate mode?


A:How do i use hibernate mode without going into sleep mode first

Hello, You can disable Sleep by going to Power Options>Choose when the computer sleeps (from the left pane)>selecting Never.

If you wish to hibernate your pc after a certain amount of time, read the below thread:

Set pc to hibernate/shutdown/logoff etc after certain time - Vista Forums

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I have a laptop - toshiba satellite pro L450-EZ1541, When I try to put my laptop in to sleep mode using Windows 7, it doesn't resume. The only way I can get it to turn back on is by pressing the power button. and then press it again to turn on. the same thing occur when the laptop hibernate!! Any solution for this problem???

A:Windows 7 sleep mode/hibernate doesnt work!!

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My Windows 7 is:
- x64 Home Premium SP1
- the original installed OS on the system.
- an OEM version. Came pre-installed on system.

- The age of system (hardware) is 8 Months.
- The age of OS installation is 8 Months.
- Never re-installed.

Hardware is:
Intel Core i5 CPU M480 @2.67GHz
4GB Memory

Many Thanks for your help!

A:Windows 7 reboots after resuming from Sleep and Hibernate Mode.

Unfortunately no DMP's were included.

Please try this way...
We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

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On a 8 month old machine if I let machine go into hibernate/ sleep mode with power settings it will not wake up .

I can get it going again by removing and replacing the battery .

I have done a restore to a few days ago when this problem did not exist ..same result

Any offers ? Thanks

A:After hibernate/ sleep mode Tecra M11 doesn't wake up


Can you please tell us at first which notebook model do you have and which operating system do you use?

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Im using a toshiba laptop model s855-s5378 windows 8

Its not every time but a few times a week, when i shut my laptop to sleep/hibernate i come back to find a windows blue screen error when i restart it. It been happening rarely for long time, but its become more prevalent lately.
Using bluescreenview it reports ntoskrnl.exe+196722 DRIVER_POWER_STATE_FAILURE
Research brings up dozens of reasons, but none connected to sleep/hibernate
i have been unable to read the detailed specifics of the memdump to get a more specific answer-minidmp file from last night attached

i have run a sfc /scannow it found some corrupt files but it did not fix the current issue

Any advice or possible solutions would be appreciated

A:Crashes when entering sleep/hibernate mode - Windows 8 x64

Hi -

Update your Realtek wifi driver -

2: kd> !irp fffffa800fd48690

Irp is active with 5 stacks 3 is current (= 0xfffffa800fd487f0)
No Mdl: No System Buffer: Thread 00000000: Irp stack trace.
cmd flg cl Device File Completion-Context
[ 0, 0] 0 0 00000000 00000000 00000000-00000000

Args: 00000000 00000000 00000000 00000000
[ 0, 0] 0 0 00000000 00000000 00000000-00000000

Args: 00000000 00000000 00000000 00000000
>[ 16, 3] 0 0 fffffa800bd93050 00000000 00000000-00000000
Unable to load image \SystemRoot\system32\DRIVERS\rtwlane.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for rtwlane.sys
*** ERROR: Module load completed but symbols could not be loaded for rtwlane.sys

Regards. . .




Microsoft (R) Windows Debugger Version 6.2.9200.16384 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\PalmDesert\AppData\Local\Temp\Temp2_memdump122013-33859-01.zip\122013-33859-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*a:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 9200.16628.amd64fre.win8_gdr.1... Read more

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Whenever I put the screen down for the night, or after classes, when I open it up again, it informs me of an automatic restart due to a problem it has encountered with files in the Minidump folder and a Local sysdata.xml file. I have attached the file.

A:BSOD after sleep mode. Constant restarts after hibernate.

Please check to ensure that you have ALL available Windows Updates. It may take several trips to get them all.

Please uninstall the MotionInJoy program and physically remove the controller from your system (it's blamed in 2 of the memory dumps).
The xusb21.sys driver that dates from 2009 is known to cause BSOD's in some Windows systems. Unfortunately, there is no update available for this driver - so the only "solution" is to get another later-model controller (with the xusb22.sys driver).

Please uninstall the Paragon Software Group Apple Partition Map Driver as it is blamed in 2 of the memory dumps.

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings

The following is for informational purposes only.

**************************Tue May 13 02:46:54.447 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\051314-14406-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
System Uptime:0 days 7:23:45.189
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :ntkrnlmp.exe ( nt!KiSwapContext+76 )
BugCheck 9F, {4, 12c, fffffa8010d554c0, fffff880009f4810}
Arg1: 0000000000000004, The power transition timed out waiting... Read more

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can someone help me understand, how a machine Win7 or XP once goes to sleep/hibernate mode, can be identified on the network to do a Wake-On-LAN

Because the machine is shutdown, the ping does not give a response. In a DHCP environment, when the machine goes to sleep mode, the ip is released so not necessarily the machine can be identified with its IP.

thanks for any insight on this,


A:How is a machine in sleep/hibernate mode identified on the network

This will probably explain it better than I could:

How-To Geek Explains: What is Wake-on-LAN and How Do I Enable It? - How-To Geek

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Hi,my girlfriends laptop seems to be stuck in sleep or hibernation mode.Its running windows vista. She hadnt used it for about a year,then when she tried to use it,it wont do anything.,Ive tried starting it in safe mode,either pressing f8 repeatedly,or holding it down on start-up,but it doesnt work.When it starts up it shows a black screen with the manufacturers name.If i press esc. it comes to this  page
 laptop.jpg   125.15KB
  1 downloads .If i press f2 it says entering setup...nothing happens after that. Can anyone help please? 

A:ASUS laptop stuck in sleep/hibernate mode.

I would see if replacing the CMOS battery helps. Some CMOS batteries are soldered to the motherboard. What is the model number of the Asus?
You can try the following though. Remove the main battery, unplug the adapter and hold the power button down for 30 seconds. Attach the power adapter but do not replace the main battery and then press the power button.

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I have a remote PC. i don't want to on it 24/7 to avoid it to heat up. If i make it on Sleep mode, i can't access it through Team Viewer.

Is there anyway that my pc is on sleep/hibernate mode and I can access it any time when i want ?

A:how to connect through Team Viewer in Sleep/Hibernate mode?


Does the computer you are trying to connect to run Windows?

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Hi, all!

I heard this is a regular Vista glitch, but perhaps there is a patch I am unaware of? I attempted to get around the security center such as trying to add the firewall to my list of startup programs, but that didn't work either. I am using only the windows firewall, and had the Norton crap uninstalled.... I'm still having the issue of it not wanting to stay engaged.

So, every time I wake the lappie back up, it gives me a security bubble telling me that my firewall is esentially down... I shouldn't have to keep turing it on and it's quite annoying. If anyone can show me how to keep it on, that would be fabulous!


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I've got a super annoying problem. Whenever I wake up my computer from sleep mode(Hybrid Sleep, it's a desktop) Opera loses internet connection. I've checked with other browsers and they all work like usual so the problem must be with Opera. If i restart the browser it works again.
This just started to happen out of the blue a while after I updated to 12.13. I updated to 12.14 in hopes that it might solve something but it still happens.
I can't for the life of me figure this one out so any and all help would be most appreciated.
Windows 7 64-bit
Opera 12.14

A:Opera loses internet connection after sleep mode/hibernate

The last few versions of Opera have been less than stable,and there are a few users with the same problem as you ............but my Q is why do you even use the sleep mode for a desktop in the 1st place?

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I've got a super annoying problem. Whenever I wake up my computer from sleep mode(Hybrid Sleep, it's a desktop) Opera loses internet connection. I've checked with other browsers and they all work like usual so the problem must be with Opera. If i restart the browser it works again.

This just started to happen out of the blue a while after I updated to 12.13. I updated to 12.14 in hopes that it might solve something but it still happens.

I can't for the life of me figure this one out so any and all help would be most appreciated.

Windows 7 64-bit
Opera 12.14

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I'm having a rather strange problem. I have windows 7, and I'm having a problem with iTunes and Windows Media Player. They work fine, but if I put my computer in sleep mode while one of them is running, or even sometimes if they are not, when I open my laptop again iTunes and Windows Media Player both don't work. I can see the icon for iTunes on the bottom right, but if I click it nothing happens. If I open WMP and try to play a song, it freezes up and I have to use the task manager to close the program. If I shutdown or restart my computer, everything works fine again, but the problem occurs again the next time. I also sometimes have this problem with hibernate mode, but more often with sleep.

A:Music Programs Not Working After Sleep Mode or Hibernate (iTunes and Windows Media Pl

i dont wanna be sarcastic but why the **** do you use sleep or hibernate, use power on or power off ^^, well my option is 97% power on cause its just bad to shut down your pc

// LilleCarl

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Hi Lenovo I have purchased 2 new Lenovo ThinkPad X1 Carbon 6th Gen (Type 20KH006JMD) in December, and both laptops have problems with Blue Screen after wake up from sleep/hibernate mode. I doesn't happen every time, but very often. Both laptops have been updatede with the latest firmware and drivers, with Lenovo System Update. One laptop have been reinstallede with Windows 10 Enterprise, and the other  has the preinstallede Windows 10 from Lenovo. Is there a known Blue Screen problem with the Lenovo ThinkPad X1 Carbon 6th Gen ? Regards,Lars

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A few of the many reported problems:

Round-up of Windows 10 Fall Creators Update bugs: BSoD, high CPU usage, and more

A:Fall Creator's Update Problems

Well I figured that the "Activation errors" issue would crop up when a new update like this come out - my guess that many people would be doing the upgrade at once.

Blue Screen of Death errors on install: How many of those checked to see if they need to remove some software before the upgrade? Or rather do clean install.

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Greetings all, My System:Date: 2017-09-30ThinkPad P51 Signature EditionModel: 20HH-CTO1WWBIOS N1UET43W 1.17I7-7700HQ CPU @ 2.80GHzRAM: 16GB512GB SSDVideo: nVidiaPro M1200M 4GBWindows 10 Pro, 64-BitCurrently 1703: Build 15063.877 Windows 10 Pro Fall Creators Feature Update is very problematic for me: causes MSOffice 365 to crash (Microsoft Word has stopped working A problem caused the programs . . . ), makes the system lag, fans blow continuously, apps and icons missing in Start, all the stuff people are reporting on. A real pain. I?ve had to roll back twice from previous attempts at this update. However *somehow* MS Update sneaked it onto my system again and yesterday I experienced the same problems. But, I couldn?t roll it back, that option was gone. I moved my data off, and replace the current system with a cloned drive of this system I had from last November. Worked out well, moved the data back over, etc. Also found a handy utility to hide the Fall Creator update in Windows Update and also FCUpdate 365 days. I am now stable again on v1703 Build 15063.877. I can now do MS Updates without fear of the Fall Creator update occurring. However . . . my audio is not working! Here?s What I?ve Done: I right mouse click on the ?red Xed? speaker icon and ?No audio devices are installed?Device Manager shows Sound, video and game Controller | Realtek High Definition Audio with the ?Little yellow triangle and !?Device Manager shows ... Read more

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