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fingerprint on ThinkPad P50 not working

Q: fingerprint on ThinkPad P50 not working

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RELEVANCY SCORE 200
Preferred Solution: fingerprint on ThinkPad P50 not working

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RELEVANCY SCORE 70

helloI have used this Notebook for 2 weeks now. first i had no problems at all with the fingerprintscanner.but since 2 days it doest work, even the light that its enabled does not turn on when I start up the Notebook.why is this?

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RELEVANCY SCORE 68.4

The FP reader does not work on my T450s under Windows 10, even though the drivers "Synaptics FP Sensors (WBF) (PID=0017)" are installed correctly.I can get into the Windows Hello Fingerprint Setup (snapshot below) but the FP reader doesn't do a thing.Following the steps suggested in Fingerprint-support-on-Windows-10-ThinkPad-T440-and-newer does not change anything. The notebook is brandnew and I didn't have Win 7 or 8 on it before for testing the FP reader, but the driver installed without any issues -- so I guess it's not a hardware problem. I'm happy for any suggestion. 










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A:Fingerprint reader not working on ThinkPad T450s u...

Issue resolved. It was indeed a hardware problem.

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RELEVANCY SCORE 68.4

Dears,             My T460p fingerprint reader not working when I join in my company domain, it works fine in local account. I used to use fingerprint reader in my previous laptop T440p without any issue both local and domain account in windows 10 pro. Please help me with this issue as it very annoying to type my long password.  

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RELEVANCY SCORE 68.4

My Finger print drivers are not working, I had switched from FP sensor to PIN on login screen since then the driver is not working Tried to reinstall the drivers have tried lenovo system update\Windows update\ Install in compatiblity mode but nothing helps 

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RELEVANCY SCORE 67.6

Not sure if there is an official solution but heres my issue: After upgrading to Windows 1803, my fingerprint reader just stopped working with Windows Hello. Tried troubleshooting with drivers and eventually did a hard reset which did address the issue...only temporarily. I already looked into other forum post regarding deleting and reinstalling the fingerprint drivers as well as the Intel SGX drivers as well but those didn't seem to solve the issue. Any insight on the issue would be great!  

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RELEVANCY SCORE 67.6

Hey,I've recently installed windows 7 on my t530 because in win10 I couldn't use fingerprint reader cz there's no suitable driver available.So back on windows 7 I installed all the latest drivers from lenovo support site. Fingerprint Reader works perfectly! Now I got like 180 Updates installed.After reboot my fingerprint reader didn't work anymore. I can open the fingerprint tool but the green led is not glowing anymore.in device manager everything is ok. latest driver installed, detected as biometric device.  also it's listed in system settings.I checked my BIOS settings and clicked on "reset fingerprint data" and also disabled the device and enabled it back.nothing seems to work.. is there any solution? Maybe windows blocked the driver or something i don't know. I've deinstalled the fingerprint software AND the driver in device manager. reboot, and installed all again. nothing.. how can this be?

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RELEVANCY SCORE 67.6

The fingerprint sensor doesn't work. I tried installing the drivers for it, but then, I try to enroll my fingerprint, and, well, let the pictures do the talking. The sensor doesn't even show up in Device Manager. Any help would be nice.Error

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RELEVANCY SCORE 67.6

HiI recently applied the Windows 10 April update to my x270. Everything worked okay however Windows Hello and the fingerprint reader no longer work. I have checked the Biometric settings in device manager and the Synaptics WBDI (SGX enabled) device is showing the following status"This device is not working properly because Windows cannot load the drivers required for this device. (Code 31){Operation Failed}The requested operation was unsuccessful". I have checked everything is enabled in the Bios and also uninstalled and resinstalled the device from Lenovo. Has anyone else experienced this issue. Is it a driver incompatability with updated windows 10?Is there an updated driver somewhere please? Thanks in advance 

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RELEVANCY SCORE 66.8

Hallo all,I have a brand new Thinkpad L380 Yoga, and strangely the Fingerprint scanner did not work after waking up from sleep mode. I have tried to uninstall the fingerprint driver,try to update it from Lenovo Vantage, and i come to no avail.Strangely, it also doesn;t work in the Windows Hello dialog, where you have to input a new fingerprint (This also happens after waking up from sleep mode though) Please help me. THis is not a deal breaker, but annoys me; n/b: The fingerprint is listed in device manager as synaptics-sgx   

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RELEVANCY SCORE 66.8

Hi,I have X1 Carbon 5th Gen. When I connected ThinkPad Thunderbolt 3 Dock to my notebook fingerprint reader stop working. After it i tried to disconnect dock, restart my laptop, fingerprint reader started to work fine. When I connect dock again fingerprint reader stop working.

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RELEVANCY SCORE 66

A couple of days back, after a windows update, the fingerprint scanner on my Thinkpad X270 has stopped working.  Initially, in Device Manager, it displayed the following:  "This device cannot start (Code 10)" But after I tried to update the drivers, it now displays: "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31){Operation Failed}The requested operation was unsuccessful." Any ideas what I can do to fix it? It's as if it just suddenly stopped working overnight.

A:Thinkpad X270 - Synaptics WBDI Fingerprint Scanner Stopped Working

Did you see the below thread? https://forums.lenovo.com/t5/ThinkPad-T400-T500-and-newer-T/T570-Fingerprint-stopped-to-work-after-d...  





If a post answers your question, please mark it as an?Accepted Solution?!TP 25 Retro, W510 850 EVO, A30pRetired 385D, A20p, A21p

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RELEVANCY SCORE 65.6

Hello,Today I updated my Thinkpad X1 Carbon 5th Gen with the latest drivers recommended by Lenovo Vantage program, as well as the latest Windows 10 Pro updates. After conducting those updates, I can no longer sign in using the Fingerprint sensor.When I open the Device Manager to check the status of the Biometric Device driver, it shows the following message: "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)"The sign in option using the fingerprint does not even show up in the Windows settings for Sign In. Things I have already tried:1) Update the driver through the Device Manager 2) Download and reinstall the fingerpring driver from the Lenovo drivers website3) Reset fingerprint settings in the BIOS and making sure it is enabled4) Change configuration in "gpedit.msc" -> computer configuration -> administrative templates -> windows components -> biometrics -> allow the use of biometrics and allow users to log on using biometrics set to enabled None of the 4 attempts above solved the problem.Can anyone please provide any solution for this case? It looks like a lot of people have been experiencing this issue and no one from Lenovo provided a clear and definitive solution. The latest drivers must have bugs and, in my opinion, Lenovo must stop distributing them until this issue is fixed. Thank you very much.Best.  

A:Fingerprint stopped working after latest Drivers and Windows updates (Thinkpad X1 Carbon 5th gen)

I know you have a X1 carbon and not T570 but did you see the below post from a Lenovo employee?  Specifically the part about SGX?  It fixed my problem on my TP25.
 
https://forums.lenovo.com/t5/ThinkPad-T400-T500-and-newer-T/T570-Fingerprint-stopped-to-work-after-d...
 
Hope this helps

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RELEVANCY SCORE 64.8

Hi, I recently update my ThinkPad W550s from Win10 Version 1607 to Win10 Version 1703 build 15063.540 (Windows 10 Creators Update).Fingerprint is not working after upgraded. I just get "Your credentials could not be verified". I've tried uninstalling and reinstalling the driver (and I'm on the latest version), removing and re-registering my fingerprint... Has anyone had this problem and managed to fix it? Can you help me?

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RELEVANCY SCORE 64.4

Hi Experts, I have installed Fingerprint Manager Pro Windows 7 32 bit to my x1 carbon laptop 207A. After Installation and restart, I click the Lenovo Fingerprint manager pro and it prompted cannot access/enroll fingerprint because my account is a guest or built-in administrator. I have been using this account as administrator. I even activate the user admin account by using the cmd and enter the command net user admin /active:yes (something like that). After that the admin account was open. But still it prompted that error. What should I do to enroll my fingerprint? Please help me!!

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RELEVANCY SCORE 54

I wasn't sure if this was the place for this but here goes.

when using the fingerprint scanner on a network with pasword changes every 90days, does the fingerprint scanner on a lenovo laptop synch properly with a newly updated password? I have a user here who changed the password but the fingerprint scanner did not seem to recognize the change since when you first set it up it asks for your current password. Once setup correctly all you have to do is scan your fingerprint and it logs you in.

Any info would be great.

Thanks,
 

A:thinkpad fingerprint scanner

Hey it might also be worth posting at http://forum.thinkpads.com/index.php also
 

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RELEVANCY SCORE 54

HelloIs ist possible to use the Fingerprint Sensor of the ThinkPad P71 to enter User Name and Password on Websites (Internet Explorer, Firefox,and so on)? Is a additional program needed?Many thanks.

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RELEVANCY SCORE 53.2

Hi,The fingerprint scanner LED on my W530 died. Here are the symptoms: - Fingerprint reader is not recognized in BIOS -I deleted the driver and its files from device manager but the TouchChip finger print processor reinstall itself.  The properties for the device is:Device Type: biometric devicesManufacturer: AuthenTec (I think the company has since been acquired by Apple)Location:  Port_#0003.Hub_#0004 - The following message shows up in the event viewer:  "Driver Management concluded the process to install driver tcwbfadv.inf_amd64_5a48bf8b68a239ce\tcwbfadv.inf for Device Instance ID USB\VID_147E&PID_2020\6&387E66F3&0&3 with the following status: 0x0." - ThinkVantage fingerprint software doesn't find the fingerprint reader I concluded that this is a HW issue with the scanner.  I ordered a new fingerprint scanner for someone in China which looked just like the original (one never knows).  I installed the new scanner to no avail - no LED.  The cable connected to the fingerprint scanner is shared with the mouse. Since the mouse is working OK, there is a good chance that the cable is OK but I cannot be sure. Anyone has any ideas on where I should go next?  It appears that the TouchChip fingerprint processor is working but something else is failing.


























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A:ThinkPad W530 Fingerprint Issues

I believe there are 2 parts involved: the portion of the cable that goes to the reader, and there is a biometric corocessor on the motherboard.  One of those is probably the problem

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RELEVANCY SCORE 53.2

Hello Dear Lenovo community.  I need some advice on an issue i have. One of our employees who left has left a T460p for reuse. When i attempted to reimage the machine i was greeted with a request to scan my finger. I am not able to go in to the bios as there is no password. When prompted to enter the bios i enter the supposed password, get a OK sign and enter however i cannot change anything.  This employee left the country and is now living somewhere in the Philipines....   So the question is, how the heck do i wipe this ? Or should i just throw it in the recycling ?Thanks  Cheers!

A:Thinkpad T460p fingerprint lock - help

Good day and welcome to the community.If you're unable to change anything in the BIOS, then there is a supervisor/admin password set. The only way to remove it is to know it. There are no workarounds, backdoors, or master passwords. If the password is not available the only option is to contact Service to discuss a system board replacement.Regards.

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RELEVANCY SCORE 53.2

Hi,I have been using my fingerprint to log in successfully for a while, but two days it started to not work. I can't set up any fingerprint successfully. It started well, but when it prompts to change angle of fingers, it quick leads to error: can not set up.Please check the video: I have reset the fingerprint sensor in BIOS and also reinstalled the driver/SW for the fingerprint sensor, but still not working Any suggestion is appreciated, thanks!

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RELEVANCY SCORE 53.2

Can?t set up fingerprint login on my ThinkPad P70. Not sure what caused the issues. Windows 10? Fingerprint sensor broken? Thanks The video here shows the set up process: The fingerprint sensor driver is up to date    

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RELEVANCY SCORE 53.2

I ordered a brand new Thinkpad Yoga 260, eveything is fine and I love the machine, except for the fingerprint reader which is not detected and not working. It looks like a hardware problem with the fingerprint reader :I have never seen him it blinkingit doesn't show up on device manager (and I already checked for hidden devices : nothing)it is activated into the BIOSno trace of a fingerprint option on Windows settings under accounts / connexion options (not sure of the naming in english as my Windows is in french)no more luck when trying to install the latest Synaptics FP driver from Lenovo :  a window opens, I click start and the window closes itself after 5 seconds, then nothing special is happening anymore. No error message, nothing.Is someone with a Thinkpad Yoga 260 having the same troubles or could be of any help ? Thanks !










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A:Fingerprint reader not detected on new Thinkpad Yo...

Hi
 
I don't have that Thinkpad model, but for what I remember in some other model the Fingerprint reader was internally connected to an USB port.
 
You can check some programs like HWInfo and check where is the fingerprint reader plugged to see if Windows recognize there is a deviced plugged on it. It can also be interesting for you to grab the hardwareID to know the manufacturer of it.
 
Which Windows version are you using?
There is also some fingerprint drivers on the Yoga 260 support site for Win10 and Win7.
http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-yoga-series-laptops/thinkpad-...
 
Maybe you can also give it a try.
 
Regards

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RELEVANCY SCORE 53.2

Does anyone have any experiance about windows 10 and t420 fingerprint reader? Is it working to log in with this to Windows 10 (Windows Hello)?

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RELEVANCY SCORE 52.8

[Update] I have uninstalled the driver and reinstalled. But unfortunatelly, the same mistakes happen.I think it should be the issue of the sensor itself. Anyone knows how to replace the sensor? can anyone provide the instructions document? [Original Post]Can?t set up fingerprint login on my ThinkPad P70. Not sure what caused the issues. Windows 10? Fingerprint sensor broken? Thanks The video here shows the set up process: The fingerprint sensor driver is up to date    

A:[Update]Can’t set up fingerprint login on my ThinkPad P70

Did you just recently install Windows Spring Creators Update (Version 1803)? It is known to mess with the fingerprint system. The solution is to reinstall the driver. You say your driver is up to date. But did you install it just now, or did you check the version number only? If you just checked the version number, I would recommend as a first step to reinstall the fingerprint driver. 





Lenard | (I am a Lenovo INsider - a volunteer and not a Lenovo employee) | @lenardgThinkPad X1 Yoga (1st gen) (2nd gen) | Legion Y520

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RELEVANCY SCORE 52.8

It appears the my computer is not recognizing that the fingerprint reader exists. when I try to log in to the software it just tells me that "The device is not connected to the computer, please insert the authentication device" What do I need to do to caibrate this?

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RELEVANCY SCORE 52.8

Hello everyone, today I received my X1 carbon 6th gen. Upon setup, I couldn't complete the fingerprint scan and received the message that the device has disconnected. After the initial setup, I tried to complete the fingerprint scan again, but I only got the same message that the scanner was disconnected. I looked around online and found some forum posts about the uninstalling drivers and installing new ones. I followed all the information I found but to no luck. Maybe I was looking at the wrong drivers online or something. Any help is greatly appreciated!

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RELEVANCY SCORE 52.8

When I run my finger across the fingerprint sensor, the light is disabled as my finger gets close to the sensor.  Its almost as though it is detecting the change in the light.  I don't know if this is normal, but the end result is that upon swiping a finger, it does not read it and thus cannot be used.  Periodically, the light will stay on and Windows Hello will have no reaction.  Other times, ocassionally, when the finger is rolled to one side, then it flash orange and say it cannot read it. I get the impression that a USB reset is occuring.  Is there any tool to check the fingerprint sensor?  Or does anyone have any ideas?

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RELEVANCY SCORE 52.8

Hello! On my T550 I have problems with the fingerprint option. I have registered several fingers but when I need to log into Windows 7 no fingerprint logo appears (even though the light of the fingerreader lights up). I have to press Control Alt Del and only then I'm able to use the fingerprint option. Driver is up to date. Als other people at my office report this problem. Any advice is welcome. Thanks 

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RELEVANCY SCORE 52.8

Hello all, I hope you are doing well I purchased my T460P slightly over a year ago. When it arrived, the fingerprint sensor worked perfectly fine. Then I did a reset of Windows 10 and found that the sensor would not work. I got a error Code 10 in device manager. Some research unearthed the fact that this was a known issue when resetting Windows 10 and the only solution was a clean install. Today, after finding the time to backup all my files, I finally did do my clean install of Windows 10. However, I run into the same issue. After installing all drivers and getting everything to work fine, the fingerprint sensor still shows a yellow exclamation mark in device manager and the error: "This device cannot start. (Code 10)" I made sure to format my hard drive when installing and did a complete clean install with no leftover data from my previous install. I downloaded the latest driver from the support page and have also updated BIOS to the latest version (as of November 1 2017). I'm not quite sure what to do next. I know there is no hardware issue as the sensor was working fine and it was the initial reset that caused it to stop working. The laptop has been taken care of well and has had no falls or knocks. I would appreciate any input and thank you for your time in advance


























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RELEVANCY SCORE 52.8

Hello everyone! This P50's a few weeks old and so far I love it. It's got everything I want except a keyboard backlight, a bottom that doesn't scuff, and this: A fingerprint scanner that sometimes refuses to work. Let me explain this in detail. The fingerprint scanner works around 9/10ths of the time after waking up from sleep. The light blinks when I place my finger on it, and I log in. However, 1 of every 10 times this happens: When I place my finger on the fingerprint scanner (showing a green light in this state), the green light turns off and no scan seems to take place. There's no authentication or error. When I release my finger, the green light comes back on again. Is there any reason as to why this happens? Thank you!

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RELEVANCY SCORE 52.8

Hello, is there possibility to setup fingerprint reader on Linux, particulary on latest Fedora Linux? Thanks a lot!Jindra

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RELEVANCY SCORE 52

Hello, When I shutdown my X220, the fingerprint LED is still on ! And I think the fingerprint is still turned on.How can I disable it ? I can't install the Fingerprint Software on Windows 10 ("Windows Biometry Framework must be enabled", when I enable it, this message come back). Thanks a lot...

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RELEVANCY SCORE 52

I've been having trouble with the fingerprint sensor on my Lenovo ThinkPad X1 Yoga laptop (type 20FR) for the last week. It is now completely unresponsive after working just fine for months. In device manager it says "This device cannot start (Code 10)." I've tried disabling/enabling the device form device manager, uninstalling/re-installing the drivers, and wiping stored fingerprints from the BIOS settings. After wiping the fingerprints from BIOS settings and re-programming the fingerprint sensor from the Windows Hello settings menu, it worked for a day, but then the issue with the finger print sensor crashing returned. What do I do?

























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RELEVANCY SCORE 52

Hi Everyone,  I am a new T410 owner. Bought this notebook for cheap and i am impressed by its quality. My specs for the laptop as follows. I upgraded ram and ssd and i am happy with the results but there is always a space for logical and not so costly improvements, that is why i am here to ask you experts and owners to get some suggestions if you please. I am a regular guy who uses its computers for web-browsing and watching online shows and some little photoshopping. This computer provided more than enough power for my usage and needs.  i5 i5-520M (stock)8gb ddr3 1333mhz ram ( it was 4gb before )120gb kingston hyperX ssd ( had a 160gb 7200rpm seagate before )Windows 10 legalized with Win7 Pro key found under the battery.1440x900 resolution displayEverything works perfect with windows 10, i didn't even have to install any driver but some extra lenovo apps. I flashed the lasted 1.45 bios and that corrected some issues with Win10 installation. I have checked other T410 models but mine is missing some important specs like Bluetooth chip ( would prefer BT4 with low energy ) webcam support for skype, and fingerprint reader for added security. The touchpad is also worn by use in time and the palmrest housing is cracked on the edge of both sides. I have cut some carbon fiber stickers and put onto touchpad to keep aestetcis but the sensevitiy is not that good now. I want to know if  I can upgrade cpu to i7 if yes, which model of i7 should ... Read more

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RELEVANCY SCORE 52

The fingerprint scan function stopped working yesterday for my computer. I googled for a solution and I found one I tried to follow it. One of the steps was to update the bios and I did and it worked for one hour or so and then stopped working again. I couldn't do the other steps at all since I don't have anything software called Lenovo fingerprint manager pro on my computer and I can't find it anywhere online for Windows 10 either. Does anyone else has the same problem as me? 

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RELEVANCY SCORE 52

Hi, I need the 32 bits fingerprint drivers for a thinkpad T470, the drivers for win 7 do not work, i tried to use the ones in the Drivers & software lenovo's site, I found this "Lenovo Touch Fingerprint Software for 32-bit Windows" but this doesn't work shows the message "this application cant be executed in this pc". Thanks

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RELEVANCY SCORE 52

Hi, I've just attained a new Thinkpad X1 Carbon 3rd Generation and have downloaded the 64-bit Fingerprint Manager Pro program from the Lenovo site. After restarting as required, I've entered my Windows password and get the error message "The device is not connected to the computer. Please insert the authentication device." I've attached an image showing this. I'm running Windows 8.1. Any suggestions would be much appreciated. Thanks!


























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RELEVANCY SCORE 52

I am trying to find the fingerprint reader part # for a first gen X1 Carbon.  Type 3443 (34XX).

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RELEVANCY SCORE 52

I have a Lenovo Thinkpad T400 with Windows 7 professional 32-bit. Previously, my login screen would display a "fingerprint logon" option and my username concurrently. I just finished installing an update for the Lenovo fingerprint software using the Lenovo update utility, and now the logon screen will only display the "fingerprint logon" option until I click on "other credentials" or "switch user". I liked my old login screen better and both a system restore and an attempted re-installation of the old software failed to bring it back.

I would like to know if anyone knows a registry hack or something to keep the giant icon of a finger off my login screen (similar to this one: http://www.blogsdna.com/wp-content/u...gin-screen.png), and confined to tiny icons, like these : http://www.blogsdna.com/wp-content/u...windows-xp.jpg with the option of logging on with either a password or the fingerprint reader without any additional clicks.

Any help is greatly appreciated.

A:Thinkpad fingerprint update messed with logon screen

uninstall the software

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RELEVANCY SCORE 51.6

Hi. Installed Windows 10 on my W510.The Fingerprint reader doesn't work. Can anybody help please?

A:ThinkPad W510 FingerPrint reader doesn't work - Windows 10

Hey friend, Check the device manager. Maybe the driver is missing.

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RELEVANCY SCORE 51.6

Hi All, Hoping to get some help here, I have the above and the finger print worked fine for about 8 months and for the past 2 months it just disappear. Here is what I've tried already. BIOS - Tried to reset in the BIOS - I get a message saying no hardware available  Device Manager - Can't find anything as well, doesn't even show Biometrics Devices Tried to update the BIOS but didn't help. Any help will be much appreciated.

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RELEVANCY SCORE 51.6

Hi. Installed Windows 10 on my W510.The Fingerprint reader doesn't work. Can anybody help please?

A:ThinkPad W510 FingerPrint reader doesn't work - Windows 10

Hey friend, Check the device manager. Maybe the driver is missing.

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