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word freezing when trying to open or save document

Q: word freezing when trying to open or save document


While trying to save a document or open on in word, it just freezes and says it is not responding. I had a trial version of word so I bought microsoft office and reinstalled it, and all my other office programs work except for word. I have run a virus check and have no viruses.

I have windows 7

I have read a few threads on what people have recommened, but don't quite understand what they are saying.
Please can someone help.

Preferred Solution: word freezing when trying to open or save document

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A: word freezing when trying to open or save document

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Our company uses ownCloud. To access our ownCloud, we use Internet Explorer 11. Inside our ownCloud there are documents created and shared among users. When I click a Word document, a pop-message appear  -
"Do you want to save abc.docx (567 KB) from xxxxowncloud?  Save   Cancel   
How can I open the document that would launch Word automatically without getting this pop-up message?

Thank you.

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I am running XP and Word 2000 and Nortons. Word will crash if you leave the document open for a while (there is no specific time frame) and then select close (icon). The error - Microsoft Word for Windows has encountered a problem and needs to close. The details are: AppName: winword.exe
Modname: kernel32.dll
modvers: 5.1.26002180
offset 0001eb33

This has pretty much happened since I got this laptop. I have reformatted and reinstalled everything (due to another problem) and still have the same problem with word. I have used the same CD on other computers to install word and they do not have the same problem.

I use a variety of templates and plain documents in my work and can not pin point it to one template.

If you leave Word open with a document (no matter what size) and come back to it later this is when the problem happens. I started to get around it my saving first then closing, but this no longer works. The save completes and then I select Close and this is when it happens - you get the dreaded pause and then you hear the whirl of the computer and then you get the Microsoft Word for Windows has encountered a problem and needs to close. Firstly I could put up with it but is now just a nusiance.

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I work at a small non-profit and we have updated two computers with new computers running Windows 7. We use MS Word 2003. I have checked all threads on forum related to this issue, but nothing seems to correct our problem. I would be grateful for any help.

Description of issue: With a Word document open, one should be able to click "File" > "Send To" > Mail Recipient As Attachment", or any of the other mail options, and have the email composition window of Thunderbird pop up. What happens is that Word is attempting to send the attachment via Windows Live Mail. The computer basically freezes. If you try and abort or get out of Word, and error pops up stating you can't close Word until the email has been sent. Finally, you have to force a shut down of the computer.

Internet Explorer shows Thunderbird as default email client. I have check all of the other obvious places for setting the default email client, but I can't seem to find a conflict anywhere on the computer showing Windows Live Email as default client.

As a side note, this employee was using Outlook Express as their email client prior to the computer upgrade and all setting were imported into Windows Live Mail, which was initially used. The employee did not like Windows Live Mail, so I installed Thunderbird. It is used as the default email client and the only issue has been with Word. Additionally, I know that the document could be sent from Windows Explorer by right-cli... Read more

A:Can't send Word Document via Thunderbird from open document

Might try uninstalling Word, then reinstalling it.

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Each time I want to save this specific file after a modification, I got an error message and MS Word shuts down. I tried to copy/paste the text in a new document but it doesn't help.
What happened is that I first wordprocessed a part of this document with Trados (translation managing software) and thought the problem was due to this but even when copying the "trados-free" part of the doc and pasting in a new one I still can't save it: Word closes without saving.

any help would be greatly appreciated

A:Can't save my word document

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I have problem, when I put link to .XPS document in MS word document, i can't open this link, nothing hapens , links to other file types works fine. XPS document opens without problem with IE when opening file from folder. I tried to lower security setings in IE hidden security zone "my computer" , but this wont help. There is no problem in Windows 7 with xps links. But i need it to work in Vista. I think it's some kind of security problems. Any ideas ?

Vindows Vista32 SP2
MS Office 2007 SP2

A:Can't open .XPS document link from word document

Will this be any help:http://www.microsoft.com/whdc/xps/viewxps.mspx

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Hello, Many times when I open a document, for some reason the option comes up to save the document, yes or no. I have changed nothing on this document, just opened it. Anyone know why, and then should I select yes or no?

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When I save an MS word document from my Kingston stick to my Documents folder, it disappears from my documents folder. Why does this happen and how can I stop it from happening?

A:when I save an MS word document it disappears

I'd like to clarify a few things.

When you "save the document", are you transferring it from a flash drive to the My Documents folder on the main drive?


Have you opened the document and then saving it to "My Documents" on the main drive?


Is the "My Documents" folder one a folder on the "Kingston stick"?

Or are you doing something else?

Orange Blossom

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Hey all, I was wondering if you can save a Word document as a PDF file and if so, how?


A:How to save a Word document as a PDF file?

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I'm hoping someone might be able to point me in the right direction with what appears to be a problem with Word.

I have a Lotus Notes application that stores a lot of information, and part of that is output to a word document for printing. A user opens a document in Lotus Notes, presses a button and a Word document is created with the relevant information in it. It does this by getting Notes to launch a Word template file with the layout how we want it, and passing an XML file with all the required values from Notes so that a VBA function in the Word template can read this information in. It's quite a convoluted way of doing things I'll agree, but I am just working with a a system that was developed a long time ago and in most cases it works well.

When the user is done making any changes to the Word document, there is a macro button in Word that they press to mark the document complete. This makes the document readonly, sets a few custom properties and then saves the document.

In most cases, if you were to run through the process, everything works fine. Sometimes however, a small number of users are finding that their work isn't saved. If for example they launch a new word document, make changes and then close word, then go back to that document and make more changes before pressing the Complete button in Word, they find that the next time they go to the document it's in the state before their most recent changes, which are lost.

The Complete b... Read more

A:Word VBA fails to save document

I would look at folder permissions first on the network for the affected users, as compared to the ones that are working.

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Running Windows 7 on my desktop. (MS Word on my Windows 10 Dell laptop is trouble-free.) It constantly freezes (every 3rd or 4th time I save during an editing session) on save or save as....have to reboot the program. Happens on all docs. Looked this issue up online, the "solutions" didn't work for anyone. I uninstalled/reinstalled to no avail....it was solid for 3 days, now back to freezing. Any ideas?

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Hello guys.

A colleague of mine swear that she saved her Word document. At least half a dozen of time before closing it.

Now, It's gone. We looked in every folder possible. Did a search (querying the hidden file and folders and The system one)

and there is nothing.

We did a search by words in the document itself and nothing.

It wasn't saved on a Floppy, CD or USB drive nor a network drive.

Where can it possibly be?

A:Solved: Word didn't save a document

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I have store word/excel to server. I experience when I open it from server and edit, when save it to the same location, it got and error and cannot be save. I have to save as my local pc and do copy/paste to the server.

How can I solve this problem?

Thank you.

A:Word/Excel document cannot save to server

It sounds like a permissions problem as though you have access to open the file, but not modify or save it.

Is this on your work network or a home network?

Do you know how to use permissions and folder/file security?

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Is there a way to get Word 2000 to save the printer settings in with the saved document?

Example: My favorite word processor, Lotus Word Pro, will save such things as which pages were printed last, whether it was printed duplex or normal, and which printer it was printed to. So, if I open the document, print it to my HP5 in duplex mode and then save the document, the next time I open and print that document, it has those same settings already set.

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I recently changed computers. I saved all of MY Documents And loaded tham into the new computer, along woth my Office 2000 software. My OS is now Windows XP.
When trying to save a new document I get the following message:
"Folder C:\Documents & Settings\(my name)\My Documents\(title)\ isn't accessible. The folder may be located in another volume or protected with password" I can access all of my previous documents. Just cannot add to them.

I do not have password protection. Does anyone have a clue? is Office 2000 not compatable with XP? This XP is getting to be a pain in the butt!

A:Unable to save new Word or Excel document

Are the files set to Read Only?

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When I click on the save icon on the toolbar nothing happens. I've tried right click, double click but no luck.

A:Solved: Save Word 2007 Document?

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A friend of mine has MS Word 2003 and though it always used to work, a couple of days ago, it simply began to refuse to save anything. She is typing something for school, and when she tried to save the document, the "save" dialog box disappears for a second, then pops back up.......nothing else can work, of course, so long as that box is there........she tries repeatedly to save it, but it will disappear and reappear immediately each time. The only way she can do anything is to remove the name in the "name" area and then just click on the "x" at the top right of the dialog box. At that point, everything she's typed disappears and the MS Word page is blank again.

I've never heard of such a thing, but I'm not real familiar with the Office products. Does anyone have any idea what is going on and how to fix this?

A:Solved: MS Word 2003 won't save document

Have her run a "Detect and Repair", from the Help menu.

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As above.

Is there a software upgrade i need to do.

I have the password. comes up with...

"Word experienced an error while trying to open this file"

Thanks in advance


A:Solved: Can't open password protected Word 2007 document in Word 2003

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Hi there this is really urgent i typed for 5hours and when I wanted to save my word closes and now lost all my work i have typed normally there would show a window of my last working files that it can bring some of it back before the 10minutes but cant find that window that pop's up anymore. Please where can I find this window I really need this task need to print it at 7. 30

A:Word closes when i want to save document!!! Lost all my work!!!! HELP

Well, if autosave was on, try going here to look for any autosave files:

Of check your word settings for save and check where your current auto save flder is set too...

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Two people use my computer, Nathan and Michael.  Both are Administrators.  When Nathan is logged on his Word 2003 documents are saved in:
C:\...Nathan\Documents.  When Michael is logged on his Word 2003 documents are also saved in:  C:\Nathan\Documents.  Obviously, the way it should work is Nathan's Word documents should be saved under his log-in and Michael's documents should be saved under Michael's log-in.  I can't make that happen.  Here's what I've tried so far: 
I go to Control Panel, Tools, Options, File Locations.  When I click Modify I can indicate a different folder for saving Word documents, but I can't change the location "Nathan."  Also, any change I make just adds the new extension to the existing.  Example:
C..\Nathan\Documents    Modified to:  C..\Nathan\Documents\Documents, etc.  Whatever I choose is added onto the existing location
I hope I've explained this clearly.  Any Word 2003 experts out there who can help on this one?  It's really got me puzzled.  Thanks in advance.

A:Changing save document location in Word 2003

the first question that ' you cannot change the location " Nathan"' , do you log out when you change the location under Michael adminstrator.
As for another question, did you try with another file name. I mean you can try with different file name, like C..\Nathan\Documents\Tutorial
Hope my answer can help you a bit. Thanks!

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I have more word documents ( .doc ) on my desktop. If i open it, and do some changes, and after saving and closing it, the file changes place on the desktop. If my file was placed on the the right side at
the desktop, after editing it, it will be moved to the left side. It will always move to the left side. I also noticed that this problem only occurs if my word file is saved as .doc. If i save my file as .docx, then it's fine. I have Windows 7 Professional
32 bit installed.


Can someone tell me, how to fix this?





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Need help trying to save a word 2007 document. Am running Windows Vista. I have been working on this document for the past couple of days, a high school maths investigation with lots of equations and graphs copied over from 'Autograph' a 3d graphing software. I have been able to save it with ease with all this stuff on it until an hour ago. When I press CTRL+S it opens up the save as box (even though i've already saved it before). Then when i press save in this dialog box the box closes for a half a second before opening again without me pressing anything. I do it again and again and notice the little loading bar that tells you it's saving in the bottom right hand corner of the document gets stuck and then stops when the box opens up again. I've tried to rename it and this doesn't work. i copied it into an old word document and then saved that document and that document wouldn't save either. i got rid of it off that document and the old document saved perfectly. I closed it just to check it was actually not saving and it isn't. Is there something wrong with my document? or is it word? please help!

A:Unable to save a specific word 2007 document.

How large is the file? Do a Save As to a new file.

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Hi, I think many has this problem as I found it in other forums without clear response. Sometimes my Internet Explorer 9 does not like Adobe Reader 9. So I open a document pdf which has no security issue, and I just click on the save a copy icon. The icon responds with a virtual click. And that's it. Does not appear the radiobox where I can chose where and how to save. Nothing happens. And I can't find the downloaded pdf in any temporary folders either (I can index system folders and do a search there). So I have to go to another computer where I do the same in Firefox and it works, I can save the pdf file. But this is not OK that I have to use someone else's computer. I just wonder why these intelligent guys who create IE and AR can not make something that works? And since years this problem has been existing. Any idea how to patch it? Cheers and happy new year !

A:Save a copy of a PDF document open in IE9 does not do anything

In IE9, enable the classic menu-bar which is disabled by default.

Now when you open a PDF in IE9 via the Adobe Reader plugin, just click File >> Save as. It will save it as a PDF file with a default filename.

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when i open a powerpoint file saved on D drive, it shows tha message "powerpoint was unable to open or save this document. please ensure that you have access pvivilages to read or write the document and that it is not encrypted".
i am using lenovo 300n100 series laptop. windows xp(sp2) installed on C drive.
due to some viruses and software malfunctioning, i had to reinstall the operating system.after windows reinstallation, i couldnt open powerpoint files saved on D drive. as far as i remember, i think i did select the encrypt files under properties by right clicking on the folder containing powerpoint files.

so since i have lot of important powerpoint files in that folder which i cant open now, i will be extremely thankful to those who can help me open the files.
i look forward for asistance

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I have a word document which is 'too big to open' is there any way this document can be saved?

A:word document too big to open

Hi, jjj27! Welcome to Walmart.. I mean.. TSF!

A screen grab would do wonders, you have no idea.

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Word document too big and cannot open what can i do recover the work?

A:word document too big and cannot open.

I moved the thread from Windows 7 to Business Applications.

I think that anybody trying to help is going to want to know from where the file came, whether it is .doc or .docx, its size, and with what application(s) you tried to open it.

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I'm trying to open a Microsoft Word document using Wordpad (I don't have MS word) and I get this error: "This program has performed an illegal operation and will be shut down"

This is what I see when I click on details:

WORDPAD caused an invalid page fault in
module MSWRD832.CNV at 0167:0140f6d5.
EAX=00000001 CS=0167 EIP=0140f6d5 EFLGS=00010202
EBX=00410000 SS=016f ESP=00fef95c EBP=00fef970
ECX=00410ffe DS=016f ESI=00411001 FS=6597
EDX=00400000 ES=016f EDI=0143bf7c GS=463e
Bytes at CS:EIP:
66 8b 1e 83 c6 02 0f b7 cb 8d 45 fc 50 51 e8 38
Stack dump:
00410938 00000000 0041015a 004206ae 00000008 00fef998 014125b4 004106b0 0041fffe 00000002 00000000 00000000 00000000 00000cd8 0041015a 00fef9dc

I haven't had any problems opening word documents using wordpad before. Any clues on what's wrong or possibly another way to open the document?


A:can't open a word document

It would probably depend on what is in the document you are trying to open. If it has any background macros or code, WordPad may be incapable of opening it.

Do you know anything about the doc?


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Hi All,

I work on a web application that has Excel and Word documents in it.

At the moment when a user opens these documents in IE9 they get presented with a dialog box asking:

What do you want to do with "filename"?

The user is presented with Open, Save and Save As as the options.

Unlike previous versions of IE there is no check box to tick to remember the user's choice so it comes up every time.

I really need to get rid to this box. Does anyone know how to disable it?



A:How to get Excel and Word documents to open without the Open,Save,SaveAs box opening

Hello and welcome to the forum.

Click Start => My Computer => Tools => Folder Options => Click on File Types tab => In the file types list => click Excel => click Advanced => UNcheck clear the Browse in same window check box (or click to clear the Open Web documents in place check box) => Click OK

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Is there a way to close a Word 2007 document then automatically re-open it at the same place?
There used to be a template called WordBoosters which did this for Word 2003.

A:Re-open Word document where closed

You could try using bookmarks . Insert tab>Links>Bookmark>create name for bookmark

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Has it ever worked or has it always been this way?

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I have a Word document which I cannot open, and which cannot be opened by two other people on different computers. It was created in Word 2010, saved as Word 97-2003, emailed to a person with Word 2007, who made some editing suggestions using "Track Changes", saved it without changing the file type, and emailed it back to the creator. Now, nobody - including the person who did the "track changes" is able to open the document with the editing suggestions, and I'm trying to work out why.

The document was originally created on a Windows Vista machine, the editing was done on a Windows 2007 machine, and I have tried to trouble shoot on my own computer, which runs Windows 2010 64, with Office 2010. When I try to open the document by double clicking it, the Word Logo appears, saying "opening in protected view", but then nothing more happens. Word never opens completely. Word has not frozen, because clicking "cancel" closes it down. If I open Word first, and open the document from "file - open" the same thing happens - "opening in protected view" and then nothing.

I assumed that the document had been corrupted somehow, but the really wierd thing is that Outlook 2010 is able to preview the entire file, and I am able to open it without any difficulty in Open Office 3. The the whole document is there, without any corruption. If I then save the file within Open Office as a .doc file, and a new name, Word is still unable ... Read more

A:Can't open problem Word document

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I received a document in Works and when I tried to open it in my Word, I got the message, "Word cannot start the converter Works 632.cnv.

I went to Google and asked the question and tried several times to get some understandable result but to no avail. When I was directed to the Microsoft Download site it said at the top, in effect, that they couldn't help me.

Can you?


A:Cannot open Works document in Word

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I sent some word documents by email to a MAC user for revisions and when they came back I couldn't open them. I have Word 2002 Sp3 on XP system. I can usually open docx files since I downloaded converter software. These documents just have .doc At first I got converter mswrd632 error when I tried to open them so did the fix. Now they open up with just little square symbols.

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I have a friend who is unable to open a doc. that he has been working on for a couple of weeks. He is using microsoft works and he says he saved the doc. after each use but now when he tries to open the doc. he gets the message that works is unable to open this program and that the file may be corrupted. This happen to him once before. Any suggestions as to how to open this doc. Thanks

A:unable to open word document

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Hello all!
I am hoping that you can help me with this. I am taking online classes at a local college and our assignments have to be done in Microsoft Word Document. I have the Word program...... it is Office Student and Teacher 2003. My problem is when I send my assignments in to my teacher, he can't open the file, when he sent me something via Microsoft Word, it won't open up. I have gotten two different kinds of error messages, one said that the file was damaged or corrupt. (the message that my teacher had recieved after getting my assignment) and the other error is "Word experienced an error while trying to open the file. How can I make it so that I am able to open my Word Documents, and also send them......if you need any more information, let me know and I will see what I can do... this is very frusturating, and considering I don't know anything about computers....augh! Thanks a lot in advance!!!!


A:Microsfot word will not open my document!

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My grand daughter had opened a word document using Office 2003 sometime back for her project, Now when she tries to open the document she get message :
"Word cannot open the document. User does not have access privileges."
Need help to resolve this problem and open file

A:"Word cannot open the document.

Read here
and here
Good luck!

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I was typing up an important document on Microsoft Word for school. When I went to save it, the Save As menu froze up and I had to kill the task.

When I opened up Word again, it only recovered half of my document. When i tried to save it, the same thing happened.

Also, when I went to My Computer, it wouldn't load the drives and folders and froze as I was opening it up.

I did a hard shutdown and reboot and all seems to be working fine now, but I don't understand why this happened.

I did a quick scan on Trend Micro Housecall (just the main Windows folder because all previous infections would end up in there)... nothing. Spybot... nothing. Hijack This... nothing.

Why did this happen?

I certainly can't afford to lose any more work like this... especially if it won't let me save at all eventually.

A:Word freezing at the Save As menu!

all guesswork, check your event viewer for the time the incident happened

do you restart your PC regularly or do you have a rather long system uptime?

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I have a MS word created form given to me by an authority,

The employer I work for, do not have MS Word nor PDF file opener on their computer (Pathetic I know)
My request for it falls in deaf ears!!
I here with attach the form I am struggling to edit in under google document.
Is there any trick I am missing?
Any help would be appreciated
Thanking you

A:How could I open a MS Word in Google document using IE11

Is this website any help for you.

Top 5 reasons for Microsoft fans to dump Google Docs for Office Online | Windows Central

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I currently have windows 8 on my asus laptop. I'm a Uni student and use a program thing with the university called "webct". Basically the teachers upload coursework on here. I'm unable to view it and I don't know why. It says it's downloaded but it opens the word document and says that it cannot be opened. I'm really bad at computers so if someone can help me that's be great!

A:Downloads from internet won't open in word document

do you have office word etc on the PC ?
do you know if they are word documents you are downloading

if you look in the download folder
what are the filenames and icon - is it a word icon ?

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I am working in a Word document, and any checkbox or symbol I insert, show fine but when I save and reopen my Documents. They show up as G instead of checkbox or sysmbol.

A:Microsoft Word Checkbox in document open as G

Which file formats is it saved as?

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I have fixed the problem and I offer a solution here.

First a description of the problem I was having: I would try to open a document by clicking on it on the desktop or from a folder in Windows Explorer and Word would open but the document would not. I could open the document from within Word.

BTW, there is a thread about this in the archives but the solution there didn't solve my problem (running winword.exe /regserver form Start/Run and deleting the doc key from the HK Root section of RegEdit) .

I finally solved the problem and maybe it will work for you. I uninstalled MoveOnBoot and Icon Packager, installed Registry Mechanic and let it fix everything, and then rebooted. Voila...problem solved.

I've had problems with Icon Packager in the past and am now going to classify it for my own purposes as a virus. As for MoveOnBoot by Gipo, it showed up as a tab in the program properties tabs which said to me that it was interacting with every programs startup.

Hope this helps.

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I password protected an MS word file a few years ago and I forgot the password. How can I open it?

A:++Forgot the password to my MS Word document. How to open?

look at zdnet.com for programs to recover passwords:

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Hi, I can?t open a Microsoft word document, when I try to open it its shows me that:
?This file cannot be found try one or more of the flowing
Check the spelling of the name of the document
Try a different name?

If I try to copy it it shows me:

An unexpected error is keeping you from copying this file. If you continue to receive this error, you can use the error code to search for help with this problem. Error 0x80070570. the file directory is corrupted or unreadable.

I have very important documentation in this file and I don?t have a backup. Can you please help me solve it?

Thank you in advance

A:Suddenly I canít open a very importnat word document!!! HELP

noone knows the answer?

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Vista isn't opening any documents in word...please drop in your suggestion as to what is to be done..!

A:Vista doesn't open the Word document

What do you mean by Vista? Do you have a word processor installed?

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When I double click on a word document to open it, unless my current Microsoft Word 97 is already open, it attempts to open it under Microsoft Word version 2.0a. How can I fix this?

A:Open Word document under correct version

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I use Word2000 with XP Pro. I have a diary that I add to daily. Is there a way to make Word open at the end of the document instead of the beginning? I tried using the ďEndĒ key but it does not zip to the last page like I thought it would.


A:Make Word open to the last page of document

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