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Automatic repair and OKR doesn't work

Q: Automatic repair and OKR doesn't work

Hello. I have an ideapad z580. It was functioning pretty well until I travelled to China. It started freezing randomly, didnt restart for approx 10 min etc. And finally today it crashed after I restarted it. I can't reach windows, it says preparing automatic repair, and fails, giving a screen says "a required device isnt connected or cannot be accessed". And adds that I need to use recovery tools. I didn't get any cds because of OKR. I restarted with the novo button. Selected recovery. 'Loading files' appeared, waited nearly 5 min and a blue screen with a sad face appeared. So I can't reach windows, cant recover it, in another country with nothing but a smartphone and internet connection. I didnt install any softwares, updated my OS to windows 10 a month ago. If there is a solution Ill be glad because I need the pc and my documents in the following days. Thank you for your help.

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Preferred Solution: Automatic repair and OKR doesn't work

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)


When I start my laptop automatic repair appears at the bottom of the screen. This makes the screen turn blue, nothing else happens. Any ideas?

A:Laptop doesn't start - automatic repair does not work


What notebook model do you have exactly?
Did you try to recover the notebook using Recovery Medium or the HDD recovery option?

In my opinion the system recovery should be done as next because the automatic system repair does not work.

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My laptop (Predator Helios 300, i7-7700HQ, 16Gb DDR4, GTX 1060, 256GB SSD + 1TB HDD) doesn't start up for some reason. So I wanted to start it in safemode so I can backup my crucial data before formatting my pc. When it started "Preparing Automatic Repair" it went to a black screen with only the mouse cursor. It doesn't get further than that. If I repair or reinstall Windows 10 using a flash drive, will I loose my original license key?

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hi, I know there are many in the forum who have the same problem as mine. 
my computer was running fine last friday. I tried to start it on saturday, it says it can't startup and need to repair startup. I did run the repair but still can't startup. I tried to use system restore to earlier dates, it still can't startup. The computer has trojan virus before and I tried the anti-malware from internet to kill them. seems that it create more problem for my PC. I have some important files in the computer that I wish I have archived. 
wonder if any one can help. thx in advance.

A:can't start up computer-window7, repair doesn't work, restore doesn't work

I'll report this topic to appropriate helpers.
Hold on there...

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So every time automatic disk repair won't work, it says there's a problem with srttrail.txt. So I tried looking at the logs to see what the problem was and nothing stood out(not sure what to look for but nothing flashed red lights as to there being a problem)and the file doesn't exist if I try to open it so I can't delete it. Then I tried refreshing but the disk was locked. I tried to create a new partition with no success due to there not being enough space or something. Then I torrented a copy of Windows 8 to load on from a different comp, but I'm not getting the option to load it from a flash drive in troubleshooting. Not sure what other options I have, if any. I'm open to anything, even if that means losing everything on my computer, I don't care at this point. I'm on an asus x551ca if that matters

A:Automatic disk repair and pretty much everything else won't work

First off, lose the illegal copy of Windows 8.  There is a forum rule which states:
No subject matter will be allowed whose purpose is to defeat existing copyright or security measures.
You can download a legal copy of Windows 8.1 from Microsoft.  There is no need to use the illegal copy.
Let's rebuild the BCD (Boot Configuration Data).
Press the Windows key and the X key at the same time.
In the menu that opens click/tap on Command Prompt (Admin), this will open the Elevated Command Prompt.
When the Elevated Command Prompt opens copy and paste bootrec /rebuildbcd in the Command Prompt, then press Enter.
You will see the following.
Scanning all disks for Windows installations.
This may take a while, please do not stop the scan.
If this was successful you will receive the following message.
Successfully scanned Windows installations.
Total identified Windows installations: 0
The operation completed successfully.

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I was an idiot and forgot to make a recovery disc, and didnt buy the disc after buying the 40 dollar upgrade. Why are my options? Do I have to buy another windows 8 to get the recovery disc? After I try to do the automatic update, the screen just goes to black with a cursor. Ugh. Any help would be great!

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I have another forum here and I have been told to post here because I can't update windows and system restore doesn't work. I have tired everything stated on the other forum please help. :D Thanks.

A:Automatic Update Doesn't Work.

I looked at the other thread. Assuming you now have a clean system, you should be able to do Windows updates. You didn't tell where it stops.
When you get there, does it begin scanning your computer or do you get an error? If error, they now have automatic answers - if you just follow their links to fix, they'll tell you to add 3 Microsoft urls in your Internet Explorer. Also do permit some ActiveX components to load and run. They're needed for updates.
Then after you do all that, click on ZoneAlarm client and on the Main tab just turn off privacy completely, just for this one job. After you're able to download the updates, turn privacy back on. I found that it was not enough in v6.1 to change Microsoft site settings. It has to be done on the Main tab. I repeat, TEMPORARY switch only.

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I accidentally removed a usb cable from a powered usb hub , and a volume slider of some other program appeared superimposed and floating above my music making program , so I restarted the pc.
From then on , it wouldnt start , and kept saying preparing automatic repair, then reached 40% and wouldnt go any further.

I unplugged my 2 external drives because they werent showing in the bios , and plugged them into my laptop to check they were ok , and im relieved to say they are.

Since i removed the drives , my desktop ( asus ) will eventually arrive at the blue recovery screen , but all these things that are supposed to help fix it , arent working.

When I try to refresh , it says the drive where windows is installed is locked
Ive tried to do a system restore from 3 different restore points and none of them have worked ( one actually cited a mozilla profile as being the cause )
Re-image wont work because it cant find the image file , which is on one of my external drives which are now unplugged.
Automatic repair diagnoses , but then says it cant repair.
It also will not boot into safe mode.

I can use command prompt, and was hoping I could rename the system hive name , but the command prompt says
Ive tried cd%windir%\system32\config , but it says " the drive , the path, or the filname is not valid"
I have successfuly ran regedit from the command prompt , but to be honest , im out of my depth and dont know what im doing , but at least somethi... Read more

A:Stuck in Automatic repair loop. refresh/restore wont work

Would you be able to reinstall Windows?

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I recently upgraded from Windows 7 to Windows 10.
One of the greatest problems now is that whenever I use files and folders (moving, renaming, deleting...) there is NO automatic change in file explorer, desktop or recycle bin unless I refresh them manually. Is there a fix for this ?

A:Automatic refresh doesn't work in File Explorer, Desktop, Recycle etc.

You can try
SFC /Scannow
from an elevated command prompt.

Then there's
DISM - Repair Windows 10 Image - Windows 10 Forums

Failing that, you could try an in-place upgrade repair install.

But I understood from your other post you are trying to upgrade to the anniversary edition. If you can succeed with that, that may well resolve that as you will have a new copy of Windows, unless the problem is caused by a setting which is copied over.

Note that the anniversary edition resolves the bug where an item is deleted from explorer search list and the display was not refreshed.

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I had a zip of an Nero NRG image, When I went to extract it I was given a corupt error. I used Advaced Zip repair on it and it said it was fixed. I tried to burn the image with nero and it say it is not a valid NRG image. How can I salvage, change, or burn this repaired NRG image with nero or another program. Thanks

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Hello, I've just found this forum and I can see there's a lot of people willing to help, so I decided to make myself an account and ask for your help. Several months ago, I had a trouble with some malware, that won't let me see anything in the desktop and told me I needed to buy some software to help me restore my system. Anyway I get rid of it by downloading Malware Bytes Anti-malware and letting it work. Since then I haven't too much problems, until a month ago, when my computer started to freeze, and I noticed. Some strange archives, like hidding folders and stuff like that. However I was too busy to do something about. So today I decided to use malware bytes anti-malware to kill those guys. So first of all, I downloaded the new version of the program and updated the database, but the installer get freezed, so I finished the process and restart the program, and everything went okay for a while. I decided to make a complete scan, and after 3 hours, I get the results. I got 5 suspicious archives, but when I tried to eliminate them, it gets frozen again, so I restart the program again and initiate a fast scan, which only reported 1 malware, so I use the eliminate button, and after a while it tells me that I have to restart the system. I was doing homework, so I saved my archives and everything, and then restarted the system. But in the process, a Blue Screen of Death appears after the boot options and get me to a repair system menu, and then appears a message, that the system... Read more

A:System repair doesn't work

Hi there, again. Thanks to hamluis for putting this where it belongs. A little update, I saw a few other posts, and I saw you  recommended to download FRST.exe, so I did it and run the application from the cmd. When finished, it comes out this:
Mod Edit:  Removed unsolicited FRST data, not allowed in this forum.  Please...do not post unsolicited malware logs - Hamluis.
Am I doing it right? What's next? Thanks in advance

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Here's the list:

Startup Repair V2
Problem Signature 01: unknown
Problem Signature 02: 6.0.6001.18000.
Problem Signature 03: 0
Problem Signature 04: 65537
Problem Signature 05: unknown
Problem Signature 06: NoOsInstalled
Problem Signature 07: 0
Problem Signature 08: 1
Problem Signature 09: FixPartitionTable
Problem Signature 10: 1168
OS Version: 6.0.6001.
Locale ID: 1033

I just ran a diagnostic startup and it didn't work. Can someone tell me what's wrong?

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I tried to do a Repair Install following this tutorial, but the Compatibility Report says:
"Windows 7 Professional cannot be upgraded to Windows 7 Professional. You can choose to install a new copy of Windows 7 Professional instead, but this is different from an upgrade, and does not keep your files, settings, and programs. You’ll need to reinstall any programs using the original installation discs or files. To save your files before installing Windows, back them up to an external location such as a CD, DVD, or external hard drive. To install a new copy of Windows 7 Professional, click the Back button in the upper left-hand corner, and select “Custom (advanced)”."

I have Win 7 SP1, but only a Win 7 disc without SP1.

Why does it not work? Please help


A:Repair Install doesn't work

Yeah, the pre SP1 DVDs do not work on SP1 systems. You can try this: http://www.sevenforums.com/tutorials/145343-slipstream-windows-7-sp1-into-installation-dvd-iso-file.html

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Has anyone tested the Windows 8 System Repair Disc described in How to Create a "System Repair Disc" (CD/DVD) in Windows 8? Here's what happened when I restarted my Windows 8 laptop with that CD in the optical drive:

The disc started to spin and I saw the message "Press any key to boot from CD or DVD..." I pressed the space bar. The disc was apparently being read. Then after a minute or two, the computer restarted and again I saw ""Press any key to boot from CD or DVD..." and again I pressed the space bar and again the disc was read and then my computer rebooted again and...this repeated several times until I finally gave up and let the computer boot normally.

Yes, the BIOS is configured to boot from the optical drive first.

Makes no difference which key I press - space bar or any other key.

I tested this disc on the same computer I used to make the disc.

Any suggestions on how to make this system repair disc work?

A:Windows 8 Repair Disc Doesn't Work

Test it on another computer, see if it boots there. If not create another one.

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can somebody please help me. i try to start my computer but when it starts loading windows it blocks. i've tried to start it in safe mode but nothing. i also tried to repair windows installlation but it also blocks...
what can i do?? does anybody know what might be the problem???

A:XP SP3 problem loading, repair doesn't work

Hello LLMB0611,

What do you mean by "it blocks"?

Are you getting an error at startup?

What happens when you try and start the system in Safe Mode?

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I have Windows XP Pro, sp2.

The following is from a web site. The repair feature doesn't work for me.
One of the best kept secrets of Windows XP is it's built in repair feature!
Boot from your Windows XP CD. Insert the Windows XP CD into your computer's CD-ROM or DVD-ROM drive, and then restart your computer. When the "Press any key to boot from CD" message appears on the screen, press a key to start your computer from the Windows XP CD.
A blue screen will appear and begin loading Windows XP Setup from the CD.

When completed loading files, you will be presented with the following "Windows Setup" screen, and your first option. Select "To set up Windows XP now, press ENTER". DO NOT select "To repair a Windows XP installation using the Recovery Console."
I don't get this option.
When presented with the licensing screen press the F8 key to continue.
--------------------------------------------------------------------------------... Read more

A:The Windows repair feature doesn't work for me

Try running system file check Start> run> type SFC /scannow

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Hi, and thank you for your time.

Guess I'll start from the beginning. My laptop (Asus x401u windows 7 home premium 64bit) was abruptly disconnected from it's power source, and I haven't been able to get into windows since. Upon startup i'm sent to the windows error recovery screen with two options available: "Launch startup repair (recommended)" and "Start windows normally".

Upon selecting the first option windows attempts to load files ultimately resulting in a black screen with the cursor appearing several minutes later, requiring a hard shutdown (holding the power button).

Upon selecting the second option windows tries to start, but ultimately fails, ending with a quick flash of a blue error screen (pic related), then reboots, taking me back to the windows error recovery screen.

Now, after having no luck with those two methods, I went to the advanced boot options, which offers the following 12 selections:

1. repair your computer(which attempts to load files and ends in another black screen),

2. Safe mode (which attempts loading files but gets stuck at "\ Windows\ System32\ drivers\CLASSPNP.SYS", then reboots to windows error recovery screen,

3. Safe mode with networking (same result as safe mode),

4. Safe mode with command prompt (again, same result),

5. Enable boot logging (haven't tried it),

6. Enable low res video (640x480) (seems irrelevant),

7. Last known good configuration (advanced) (windows attempts to start, but a... Read more

A:I can't get into windows and startup repair doesn't work

Hi and welcome to SevenForums,
What exactly do you mean by "abruptly" was the battery removed while powered on ?
Also your attachment is upside down could you please edit your question with an edited/ rotated image and re-upload it ?

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hi there,
I've been lurking the forums for a couple weeks now trying to find a way to fix my pc. The problem is that i don't even know whats wrong with it. I have tried multiple ways to fix it. ive tried the system repair and that doesn't work. i created the system repair disk and that doesnt work either. either it doesnt work or i dont know how to use it. i created the disc, then i restarted my computer. i press f12 the boot dvd/cd-rw then it loads it and says the files are corrupted or damaged and thats it. any help in helping me restore my cpu to factory setting?
on a side note no virus protector i install picks up on the problem since it still persist even after multiple scans. when i run my cpu in safe mode it seems like the problem isnt there since my web browser runs smoothly in safe mode.
i forgot to mention the problem which is my cpu runs the internet pretty slow and some games that require connection to the internet. i had forgotten to make a system restore backup so no luck there. Can anyone help me?


A:system repair disc doesn't work

Actually a few clues here.

Do this download and run malwarebytes, do the long scan and update before using. This is not the same as the anti virusl

Second, do a clean boot and give results

The results of safe mode and the clean boot will give a lot of information.

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Has anyone tested the Windows 8 System Repair Disc described in How to Create a "System Repair Disc" (CD/DVD) in Windows 8? Here's what happened when I restarted my Windows 8 laptop with that CD in the optical drive:

The disc started to spin and I saw the message "Press any key to boot from CD or DVD..." I pressed the space bar. The disc was apparently being read. Then after a minute or two, the computer restarted and again I saw ""Press any key to boot from CD or DVD..." and again I pressed the space bar and again the disc was read and then my computer rebooted again and...this repeated several times until I finally gave up and let the computer boot normally.

Yes, the BIOS is configured to boot from the optical drive first.

Makes no difference which key I press - space bar or any other key.

I tested this disc on the same computer I used to make the disc.

Any suggestions on how to make this system repair disc work?

A:Windows 8 Repair Disc Doesn't Work

Test it on another computer, see if it boots there. If not create another one.

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Hi guys,A few days ago I started my computer and it blue-screened with the message:A problem has been detected and windows has been shut down to prevent damage to your computer.If this is the first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:Check to be sure you have adequate disk space. If a driver is identified in the Stop message, disable the driver or check with the manufacturer for driver updates. Try chaging video adapters.Check with your hardware vendor for any BIOS updates. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.Technical Information:*** STOP: 0x0000007E (0xC0000005, 0xF85F9AD9, 0xF898B7A4, 0xF898B4A4)I had installed XP over the existing 2000 Professional last February, and it has worked well until this popped up.I hadn't installed any new drivers, programs, or hardware recently.I tried running chkdsk /r from the repair console. The program found one error. I ran chkdsk /r again, with no errors found. I then used the XP disk to repair the system, and the computer seems to boot normally until it started to display desktop shortcuts. At this point the computer blue screened with the message:STOP: c000021a {Fatal System Error}The widows subsystem system process terminated unexpectedly with a status of 0xc0000005 (0x340f... Read more

A:Spontaneous Blue Screen, Repair doesn't work

Hello,Did you try the things suggested in your first blue screen? You don't indicate that you did.Have you run a scan on your hard drive to test that it is ok? If not:Go to the manufacturer's website and download their disk utility to check the hard drive out: Fujitsu "FJDT" DOWNLOAD Works with fujitsu models only.
Hitachi / IBM - DFT "Drive Fitness Test" DOWNLOAD Works with all manufacturers.
Samsung "hutil" DOWNLOAD Compatability unknown.
Seagate "Seatools" DOWNLOAD Works with Seagate drives only.
Toshiba - N/A There are no tools available for Toshiba, but you may be able to use IBM or Maxtor's.
Western Digital "Data Lifeguard" DOWNLOAD Works with WD drives only.

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Hello, this is my first time posting here and I'm at a loss for what to do, so I'm going to be ridiculously thorough in my explanation of the problem.

My computer is a Dell XPS 8300. The only hardware change since I bought it is the video card, from a Radeon 5450 to an Nvidia GT520.
My specs are:
OS: Windows 7 Home Premium 64-bit
Processor: Intel i5 (can't access the specifics)
HDD Space: 1 TB

For the past couple of days, my computer has been taking longer than usual to run programs. (This may or may not have anything to do with the problem.) When I did a hard reboot, the Windows symbol appeared as normal, but it was there for longer than normal. Then, a blue screen flashed, fast enough for me to not be able to read what was on it, and then the screen went black.

I rebooted it after that, and it gave me the option to use Startup Repair or to start windows normally. Starting windows normally results in the same issue.

When I use startup repair, it spends some time running, then has the error, "Startup repair cannot repair this problem automatically". The problem details are as such:

Problem Signature:

Problem Event Name:

Problem Signature 01:

Problem Signature 02:

Problem Signature 03:

Problem Signature 04:

Problem Signature 05:

Problem Signature 06:

Problem Signature 07:

OS Version:
6.1.7600. Read more

A:Windows 7 SP1 won't boot, startup repair doesn't work

ACLS means Access Control List or permissions to that particular driver.
You will need a Windows DVD or reset your computer back to Factory Defaults from the Recovery Partition.
If you have a Windows DVD you can boot off of that and choose Repair Your Computer.
If you don't have a Windows DVD, then most likely you have a Recovery Partition.
Restart the computer and hold the CTRL key down and press F11 to enter Recovery: Dell System Recovery Partition Hotkey & Instructions (Dell PC Restore)

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So I'm going to try to be as specific as possible. About a month ago, I finally updated to Windows 10 from Windows 7 on a Sony Vaio laptop. It seemed to work fine, but I started getting an error every time Windows would start up or if I would "awake" the computer from Sleep mode. The error was "please insert disk into removable disk E:" I never had this error before. Apparently, this drive was my SD card and I've never even used that drive at all. Other than being an annoyance though, this error didn't seem to have any impact so I rolled with it for the time being figuring I could fix it later or just deal with it.
Well, after about two weeks, my computer froze up, so I tried to restart, and it wouldn't startup again. I would turn it on and it would just go to a black screen with a white arrow and stop. Sometimes it would take me to a black screen and say "Operating System Not Found." After several failed startup attempts, Windows seemed to take me to some diagnostic screen and I went through several prompts following whatever advice Windows 10 was giving me to fix the startup error. After several failed attempts, somehow miraculously I got it started again. Quickly, in fear of this happening again, I decided to revert back to Windows 7 hoping this would fix any problems. I let it run over night and the next morning, the computer was back to Windows 7 as normal. I was able to use the laptop as normal and there were no error messages. It seemed everything was fine.
W... Read more

A:Windows Won't Start, Startup Repair Doesn't Work

Please run System File Checker
The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.
Click on the Start orb and then type cmd in the Search programs and files box.
In the pane above the search box Programs will appear with cmd below it, right click on cmd and select Run as administrator.
If you are prompted for an administrator password or for a confirmation, enter the password, or click Allow.
This will open the Elevated Command Prompt, it will look similar to the image below.

Copy and paste sfc /scannow in the command prompt, then press Enter to start the scan.  
If the scan finds no integrity  problems the scan will stop.  Type in exit, then press Enter to stop the scan.
When the scan is finished and if intergrity issues are found (corrupt files that couldn't be repaired), please do the following.
Click on the Start orb then copy and paste the following in the Search programs and files box.
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >"%userprofile%\Desktop\sfcdetails.txt"
This will place a new icon on the desktop titled sfcdetails.  Double click on this icon to  
the CBS log, copy and paste the log in your topic.
If this fails to place the icon on your desktop run the command from the Command Prompt.  Use the instructions I provided at the start of thi... Read more

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Is this one of the uses for this disk?

I have never had the need t use this disk till now but as I am getting problems starting up I tried System Restore and it didn't work (I have tried 2 restore points).
Can I use the repair disk that I created on my HP desktop to mend the system or to restore it to an earlier time ?

When I open the repair disk on the computer it just shows a couple of folders (boot ,sources as well as a file called bootmgr but I can't see a hrep file to let me know what I can do...

A:Using the repair disk when system resore doesn't work.

A system repair disc allows you to start (boot) your computer system so you can access different recovery options to help recover your Windows 7. The disc is usually used if you don't have a Windows installation disc or you can't access the recovery options provided by your computer manufacturer. A system repair disc is not able to install Windows 7. In order to use the disc your computer BIOS must be configured so the CD/DVD optical drive is the first boot option.

The various recovery options include startup repair, system restore, system image recovery, memory diagnostics and command prompt.

System Recovery Options

Yes, you can use the repair disc to access your restore points, but the restore points must have already been created and saved. The disc can't restore to something that isn't already available.

If you're having startup issues you could certainly use the disc to access startup repair. This tutorial explains more about the procedure. It's recommended that you run the startup repair 3 separate times and reboot the computer after each scan.

Startup Repair

If still having issues, one of the Forum experts prepared a couple of troubleshooting guides with some additional suggestions.

Troubleshooting Windows 7 Failure to Boot

Troubleshooting Steps for Windows 7

Or you could use this opportunity to do a complete clean install of the operating system and get rid of the HP factory bloatware that slows the machine down.

Clean Reinstall - Factory OEM Windows 7

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Hey guys, I've been looking all over the internet to find a solution, but failed to find any. I hope you can help me out.

A couple of days ago, I fell asleep in front of my notebook (Asus X54H, which I have for about a year now) and when I woke up, I couldn't connect with the wireless. Hoping it would solve anything so I didn't have to go downstairs to fix it, I decided to restart my notebook. I don't recall seeing a BSOD, but after it showed the Asus logo, there was nothing, just a black screen. This time, I timed how long it took, and after 7 minutes it said: "Windows is loading files". This doesn't take too long, but then I get a black screen again, but this time with a cursor for about a minute. Then I get the Windows 7 background with the cursor and after a minute or two, the System Recovery Options screen appears. There I'm asked to select a keyboard input method (which is Belgian (period) in my case). When I click on next, another window gives me two possibilities:

- Use recovery tools that can help fix problems starting Windows. Select an operating system to repair.
- Restore your computer using a system image that you created earlier.

As I didn't create any system images, I go for the first one. As there aren't any operating systems loaded, it tells me to click on the Load drivers button. As I don't have a clue what I should do choosing Load drivers, I just click on next. Then the following options are presented to me:

- Startup Repair
- System Restore
... Read more

A:Can't start my notebook and system repair doesn't work

Check the hard drive with the manufacturer's diagnostic tools.
Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.
Hard Drive Diagnostic Procedure

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My boss bought a new HP tower after our old one ran out of space. I plugged it in and everything worked until I realised the scanner didn't work. I downloaded a driver but it still didnt activate the scanner. So I looked at the driver repair discs that came with the tower. I installed that thinking it would repair the scanner driver and when I logged back in, the keyboard or mouse USB didnt work. I hope I didn't screw up anything. The keyboard works in BIOS. My boss doesn't know and I would like to get this repaired without bringing anyone in. HELP! Im on Windows 7.

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Windows won't start. I get a a black screen saying some hardware or software has changed and the only options are to press enter to continue, or escape to exit.

I tried booting my Win 7 64 bit recovery disc (aka system repair disc) but in the second screen where it tells you to select an operating system, it is blank! I attempted to add hard disk drivers but i couldn't figure out how.

So i pressed next and got to the screen with various options. I selected "Startup Repair" but that won't work.

It says that "startup repair cannot repair this computer automatically",

The error details are as follows:

Problem signature:

Problem Event Name: StartupRepairOffline

Problem Signature 01:

Problem Signature 02:

Problem Signature 03: unknown

Problem Signature 04: 0

Problem Signature 05: unknown

Problem Signature 06: 1

Problem Signature 07: unknown

OS Version: 6.1.7600.

Locale ID: 1033

So i can't do any type of recovery to repair my Windows 7. Would finding the appropriate hard disk driver in the beginning of the startup repair process (the second screen) be a solution to be able to select the appropriate OS to fix? if so, how?

What else can I do besides backing up all my important files and reinstalling everything? I'd really like to "fix" this.

Thanks for th... Read more

A:Can't start Win7 and Startup Repair doesn't work at all!! What to do?

Instead of going to startup repair in the recovery options, choose command prompt and run an offline sfc scan.

How to Run the System File Checker (Sfc.exe) Offline in Windows 7 and Vista - The Winhelponline Blog

What about safe mode, have you tried that?

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Hello, I am a new member and this is my very first post. My daughter's laptop doesn't boot up, and I read some of the posts here and hope somebody can help me with a fixlist.
Windows 7 x64, no Windows CD available, attempting a restart my computer will not boot and I cannot get it to start in any safe mode option or get to an earlier time through system restore ( I get errors 0x800700b7)
So I downloaded FRST64.exe, put it on a USB stick and run it via the Windows 7 64-bit repair CD and the log FRST.txt from the farbar recovery scan is in the attachment.
Can you please help me with a Fixlist.txt solution so that I can use this to resolve the problem?
Thanks in advance,

A:Win 7, stuck during startup, Windows repair doesn't work

Lets give it a try.
Here is the file: 
 fixlist.txt   2.19KB
The tool will make a log in the flashdrive (Fixlog.txt) please post it to your reply.
Attempt to boot in Normal Mode and let me know the outcome.

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I'm receiving the Bootmgr is missing messagem e.I looked up solutions for it and most of them said that the best thing to do is run the startup repair on the recovery disc/windows disc. I tried that but it failed saying it cannot repair it automatically(one of the things listed in details under Problem Signature 7 was MissingBootManager. I tried another solution to this by rebuilding the BCD but it said that there aren't any Windows installations(only the drive with Windows is plugged in) and I tried this solution:
?If the Bootrec.exe tool cannot locate any missing Windows installations, you must remove the BCD store, and then you must re-create it. To do this, type the following commands in the order in which they are presented. Press ENTER after each command.

Bcdedit /export C:\BCD_Backup ren c:\boot\bcd bcd.old
Bootrec /rebuildbcd

But with the second line, it can't find the file to rename

Is there a way to get it booting again without re-installing Windows?

A:Bootmgr is missing,startup repair doesn't work

Boot up using the Startup Repair CD or Windows 7 DVD. (not the OEM manufacturer's Recovery Disk) If you have a Netbook, you will need a CD/DVD drive.
NOTE: Make sure no USB drives are plugged in.

Do not use a USB Pendrive for Startup Repair.

Use the Rebuild BCD in this tutorial:
How to use the Bootrec.exe tool in the Windows Recovery Environment to troubleshoot and repair startup issues in Windows

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Machine was working but for some reason all of my icons were gone. I got it to allow me to install chrome. That icon stayed. But I had nothing else showing. I could shut down and reboot. Just all of my stuff was gone. Now it just hangs at the windows logo and never goes past that. I can get to the repair program though. Safe mode just hangs at the windows logo too.

I appreciate any help.

A:Windows 7 won't boot, not even safe mode... Repair doesn't work either...

Hi 8SKIN8,Welcome to Bleeping Computer. I will be assisting you.I'll move the topic to malware removal forum.For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.Plug the flashdrive into the infected PC.Enter System Recovery Options. To enter System Recovery Options from the Advanced Boot Options:Restart the computer.As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.Use the arrow keys to select the Repair your computer menu item.Choose your language settings, and then click Next.Select the operating system you want to repair, and then click Next.Select your user account and click Next.To enter System Recovery Options by using Windows installation disc:Insert the installation disc.Restart your computer.If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.Click Repair your computer.Choose your language settings, and then click Next.Select the operating system you want to repair, and then click Next.Select your user account an click Next.On the System Recovery Options menu you will get the following options:Startup RepairSystem RestoreWindows Complete PC RestoreWindows Memory Diagnostic ToolCommand Prompt[*]Select Command Prompt[*]In the command window type in notepad and press Enter.[*]The notepad opens. Un... Read more

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I'm house-sitting for my friend while he is out of town and one day I came home and turned on his computer and It said that Windows had failed to start, this wasn't unusual; it had happened once or twice before. but, when I selected tried to run startup repair (whitch had worked last time) It just took me back to the same "windows has failed to start" screen. I don't want him to know that this happened, cause I'm afraid he'll think I did something to cause this, so I dont want to wipe it or anything like that. I don't want to spend any money taking it into a shop or anyhting but if it's my only choice I'll do it. Someone help !

A:Windows 7 fails to start, startup repair doesn't work

Just experienced a similar failure.
Windows repair failed - at least the 3 times i tried.
1) In another forum removing any memory card - even the dummy card -and reboot may solve the problem...??

2) My solution was the "Win 7 Repair disk" - not recovery disks. First I had to enter the bios and change the boot -order to get the laptop to boot from the disk.
The process was sloooow but finally i got a repair menu: fix start problems 2) restore ect.
I choose "start problems" - Again slowly the laptop went back to normal

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Hello everyone,As the title says my laptop doesnt boot anymore. Yesterday it worked fine and I shut the system of just normal. Ive been reading on this http://www.bleepingcomputer.com/forums/topic435162.html post that I need to run a tool. The log is in the attachment.Mod Edit: FRST is a malware removal tool...no such logs are allowed in this forum and what you have posted thus far does not indicate malware - Hamluis.Normally my system32 folder is on the C drive but this time I think it was trying to boot from the D drive.Really hope someone can help me with this problem.Thanks

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Just installed a new mobo and CPU. I get about 2 seconds into the "Starting Windows" phase before the system freezes and restarts. I only get the option to run Startup Repair, but it has failed to solve the issue about 5 times now. System Restore doesn't solve it either.
I should note that I discovered my disk drives have been labeled differently. I have no idea how this happened. I made sure the correct drive has boot priority in BIOS but it didnt seem to make a difference. I also do not have an optical drive or a recovery disk handy. Not sure what I can do at this point.

A:Windows fails to boot, repair/restore doesn't work

If you are using the same hard drive as previously used with old motherboard...without reinstalling Windows...that's probably the cause of your frustration, IMO.

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Hello, I hope you guys can help me. I have A Dell Laptop with Windows 7.

Today my laptop stopped working. When I try to turn it on normally, it will go to request to either launch the start up repair or to try booting it up normally again. When I try to launch the start up repair it will state that it's loading, but then it will stick to the windows 7 blue screen and stay there, nothing will happen. I tried to see if I can launch the Recovery manager by pressing F8 while the dell logo appeared and selected the 'Recover your Computer' option but it gives the same windows 7 blue screen. It also wont work on Safe Mode.

I hope there is a solution for this, I do not have a recovery disk.

Thanks in advance.

A:Windows 7 will not boot, repair start up launch also doesn't work

Hi Welcome to the forum

i would try running the dell diagnostics. start computer start tapping F12 and run the tests on hard drive

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Dell Inspiron 1545 (think it is running intel celeron, however sticker is off so can't check!) had Windows 7 from new
My CPU was running at 100 percent nearly all the time
Virus & malware checked etc.. nothing came up
Some tutorials suggested System restore;;; tried several just got error messages tried to restore from an external hard drive as that was the last time computer was okay, now it won't reboot, not even safe mode and the start up repair just loops
Found this site and this advice
 this is the text after plugging in the USB on the infected computer ( currently using my sons computer)  - hope you can help - cheers, Sarah
Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version: 25-07-2016
Ran by SYSTEM on MININT-VEM8RTJ (26-07-2016 17:00:28)
Running from g:\
Platform: Windows 7 Home Premium (X64) Language: English (United States)
Internet Explorer Version 11
Boot Mode: Recovery
Default: ControlSet001ATTENTION!:=====> If the system is bootable FRST must be run from normal or Safe mode to create a complete log.
Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/
==================== Registry (Whitelisted) ===========================
(If an entry is included in the fixlist, the registry item will be restor... Read more

A:Windows 7 won't boot, not even safe mode... Repair doesn't work either..

Greetings Sarah and to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.===================================================Ground Rules:First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met.Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter problems simply stop and tell me.When you post your reply, use the button instead.In the ... Read more

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I bought a nice Seagate Expansion 5TB Desktop External Hard Drive USB 3.0 a few months back. I have diligently made a couple of System Images which were copied this new drive (which I named Drive Q).

I now need to do a System Restore, using my System Repair Disk. The disk booted up just fine, but when it looked for my System Images, it wouldn't recognize the Drive! I've come to the conclusion that it's because the new External Drive is USB 3!

I have a perfectly good System Image that I now can't restore! I really need to restore it.

What can I do?!!


PS: Please explain anything overly technical very clearly. I'm not a computer whiz!

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz, Intel64 Family 6 Model 26 Stepping 5
Processor Count: 8
RAM: 4086 Mb
Graphics Card: ATI Radeon HD 4300/4500 Series, 512 Mb
Hard Drives: B: 1533 GB (1163 GB Free); C: 320 GB (147 GB Free); F: 468 GB (59 GB Free); G: 462 GB (278 GB Free); H: 2794 GB (1244 GB Free); Q: 4657 GB (386 GB Free); R: 9 GB (8 GB Free);
Motherboard: DELL Inc., 0X501H
Antivirus: Malwarebytes

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Please help.... My Windows 7 will not boot. I tried Safe Boot...nothing...Repair...says It cannot repair. I've figured out how to bypass password issue getting into System Recovery. From there I tried System Restore but an "unexpected error" came up. System cannot find specified file.
Now, I did find an old post from 6 years ago recommending FRST, which I was able to run on my "Dead7". But now I'm not sure what to do because that thread went in a different direction than my issue. I do have the file FRST produced, but that's as far as I can go.
Can somebody PLEASE PLEASE ( i know, i'm begging...lol) help with this? This is not an "online" pc as I only use it for music, although it has been online recently but that was only for drivers..
I appreciate any and all comments and help..
Thank You...

A:Windows 7 won't boot, not even safe mode and repair doesn't work either

FRST is a tool used with malware situations...which is why it's not allowed or used in this forum.  We do not address malware issues.
If you want to post your FRST log in the proper forum because you suspect malware...then please post it in the Malware Removal Logs forum (link is in my signature).
The only useful data which you have provided thus far...is that your system won't boot.  There can be any number of reasons for this, ranging from hardware to O/S to malware issues.
If it were me...I would check the obvious suspect, the hard drive itself, by running the long generic test of SeaTools for Windows on said hard drive.  If nothing else, that should help eliminate something from consideration.

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I have an HP Pavilion dv5-2135dx laptop... I don't know what went wrong but I randomly have a &quot;Windows Error Recovery&quot; screen when i turn it on: &quot;Windows Failed to Start. A recent hardware/software change might be the cause&quot; and i can either choose &quot;Launch Startup Repair&quot; or &quot;Start Windows Normally&quot; BUT when i attempt to start windows normally, it goes back to the &quot;Windows Error Recovery&quot; Screen. If i click &quot;Launch Startup Repair&quot; it doesn't do anything but stay on another screen and i've let it be on that screen for a whole day and nothing happens. I've tried safe mode and again it goes back to the &quot;Windows Error Recovery&quot; screen. I've tried all the debugging options and it goes back to the error screen. When I shut it down and tapped F10 to enter the bios menu, i went under the diagnostic tab and ran both the Hard Drive Test and Memory Test. Here are the results:<br>Primary Hard Drive Test- Hard Disk Full (305)<br>Memory Test- Passed<br>But i have no idea what that means because my laptop is brand new and it has 500gb... so the harddrive shouldnt be full. I'm in need of help because I don't know what to do after looking through abunch of forums... Please help me.

A:Windows Failed To Start & Startup Repair Doesn't Work!!!!

Hi: If you can live with losing your files, etc, you can try a system recovery back to factory specs. Boot up the PC and tap the F11 key at the beginning of the HP welcome screen to launch the recovery manager. Follow the prompts to reset the PC to factory specs. That is probably your only choice at this juncture. Paul

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Hello everyone, I would like to address a problem I ran into while trying to restore my Dell XPS M1330 to factory settings. When I boot into advanced boot menu by pressing f8 (I have tried ctrl+f11 and it doesn't work) I press enter on the "Repair Your Computer" option however, when doing so, it only boots up windows like it would normally. I'm not sure at all what the problem is and I'm kind of new to this. Does anyone know what to do? Thank You so much in advanced!

A:Advanced Boot Menu: Repair Your Computer Doesn't Work

Post HERE and ask Peter (Ex_Brit) to send you the link to the versions of Vista you need, 32 or 64. Include your E-mail address mucked up, like abc at xyz DOT com then edit your post and remove it as soon as you receive the link.

The ISO Peter provides has both SP1 and SP2 applied which can save a lot of time. Otherwise, follow this tutorial: Vista ISO - Download and Create Installation DVD or USB. You then need to create the ISO which will not have SP1 or SP2 included.

Pick up this Tutorial: How to Download a Vista ISO and Create an Installation DVD or USB here:

To Create Vista Installation DVD or USB Flash Drive with ISO File

then do a Clean Install of Vista as described here: Clean Install with a Full Version of Vista

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I have Windows XP (2007).
When trying to open Outlook - message says cannot start, cannot open window, the pst folder has errors - use Inbox Repair Tool. When using the repair tool, the test results say minor discrepancies found, optional to repair. When I don't repair, Outlook still doesn't open. When I use the Repair Tool and begin the repair, the repair gets hung and stops. When I try to copy the PST file to an external hard drive to save it and possibly delete and reload, it cannot copy saying "I/O error".

Background, for quite a while, opening Outlook has begun with message that a personal folder did not close properly - checking. Have run the Inbox Repair Tool in the past and it has worked.

But for now - can't go past the above blocks. Any suggestions?
Thank you.

A:Microsoft Outlook Won't Open - Repair Tool Doesn't Work

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Is my hard drive dead? Here's what I've already tried:
Chkdsk /r (which did find some bad files)
Startup repair (which did not identify the issue)
Starting in safe mode - result was a partial start with list of drivers, then a blank screen
System restore to earlier date - tells me there is no restore point (?!)
Can't reinstall Vista bc I no longer have the cd
Fortunately, I have Carbonite, so probably haven't lost any important files. Before I head for the Apple store, I thought I'd see if anyone has additional ideas to get this PC to boot?
Thanks in advance, Rachel

A:Windows won't boot, even in safe mode, startup repair doesn't work

I should also note that my PC downloaded a big Windows update yesterday. It did boot properly afterwards, but i had to do two hard reboots this morning bc the system froze, wouldnt even launch task manager.

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I have a Samsung RF511 that on startup flashes the BSOD for a fraction of a second and the automatically attempts to restart. It then gives me the option of launching Startup Repair, which does nothing at all (I have left it for more than an hour in case patience was all that was needed) or start Windows normally which will start to load and flashes the BSOD before restarting and presenting me with the options above. I do have the factory recovery disc but my DVD drive died a while ago so I can't boot off that. I don't own a external optical drive. What are my options. I have a second laptop that has two HDD slots. Is there a way I can use that to repair Windows on my samsung HDD or can I transfer my factory recovery disc to usb and make it bootable?
I'm about a 5 out of 10 in terms of computer savvyness so any help would be appreciated in fairly simple terms.

A:BSOD on startup then auto reset. Start up repair doesn't work

I've just take the Samsung HDD out and pluged it into an external enclosure. It's a 1tb hard drive but it is displayed as 100mb and called system reserve. I'm assuming this is a hard drive failure and i'm about to lose everything?

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Hello Seven Community,

I have a more or less typical problem. A Netbook of my GFriend Lenovo u160 has the 0x000000ED Bluescreen Error after loading Windows 7. It starts after the Windows 7 Loading Screen.
So I tried the intern Windows Repair Function, but after the loading screen.... nothing, not even a blue screen, just black for like ever.

So I took another Windows 7 Pc and made a Windows Repair Disk, as recommended.
The Lenovo u160 has no Disk Drive, so I took an extern one to boot the PC with the disk. Changed the Boot priority in the BIOS Menu and it worked, allmost.
It started all well, the setup started, you could choose a language and the next step was Install, Repair Tool and Windows Informations.

I choosed Repair Tool of course, but that was it. There was no next Step, just the Basic Windows Background. I thought, maybe it would take some time so I left it so for the night and next morning nothing happened. I restarted and choose Install, nothing happened. No way to start the pc and the disk seems not to work.

I have no Idea what to do now, do you have any solutions? And no I don't know which of the Win7 the Netbook ist Operating.

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Hello. I am having problems with a Toshiba Satellite laptop that I have been asked to look at by a friend as it started to fail to boot into windows around 2 weeks ago apparently. The OS is Windows 7 Professional.
I am able to access the BIOS fine and the hard drive and memory are recognised correctly, the Toshiba boot screen comes up fine, then the starting windows logo appears very briefly before startup repair launches. Every time I try to repair I get the message saying that Windows was unable to repair the problems automatically. I have tried using the Windows installation dvd for the repair attempt also and then same happens. There are no specific error messages indicating what is wrong, however the following information is given.
Root cause found: startup repair has tried several times but still cannot determine the case of the problem.
Problem signature:
Problem event name = StartupRepairOffline
Problem signature 01 = 6.1.7600.16385
Problem signature 01 = 6.1.7600.16385
Problem signature 03 = unknown
Problem signature 04 = 21200026
Problem signature 05 = AutoFailover
Problem signature 06 = 18
Problem signature 07 = NoRootCause
OS version = 6.1.7601.
Locale ID = 1033
I then tried the recovery console to restore the system to an earlier restore point, however the list of restore points was very short, and the laptop is approx. 3.5 years old, there were only a handful of restore points listed for points in 2014 even after ticking the ... Read more

A:Windows 7 failing to boot and startup repair doesn't work - MBR infection?

I don't think this is a virus... If this was a virus in the MBR or really anywhere on the computer it would be very different... Simply put: it just has a boot issue... I would suggest you contact the owner of the computer and see if you can transfer off all the files and/or make a list of the programs on the computer so you can transfer those off as well... Then reinstall Windows to factory and just reinstall the files and programs as need be... There's always the option of trying to boot from the hard drive on your computer... If it boots then there may actually be a legitimate virus on the computer but if it doesn't then it's safe to say you've just got a corrupted OS...

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Hello, my first post here.

I am in deep trouble with my laptop Samsung RF511-SD3. I don't know why but it doesn't want to boot anymore. It freezes in the windows loading bar screen. I tried to start the system recovery using [F4] but then i'm presented with a message

"A disk read error occurred. Press Ctrl+Alt+Del to restart" and then everything happens again. I've accessed my HD thru SATA-USB adapter and all my data is there, but it seems that the SYSTEM partition (100MB) is empty.

Windows repair take hours to do simple tasks and in the end it doesn't work. I don't have Windows DVD because it's OEM.

I've tried to launch MiniTool Partition Wizard bootable CD, but it works until boot options screen, but after a while it simples reboot my laptop and ends in the CD boot options screen again.

Help? (yep bad english detected)

A:Boot fail - system repair doesn't work - Samsung RF511

Just took this picture. I tried once more to boot with Windows recovery CD and for the first time a partition showed up as option. In the other tries the list was blank.

But I'm going to bed now, just updating the situation.

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My pc is :C440 Touch All-in-One (Lenovo)

Operating system : Windows 10

I can't run my PC, every time i try to run it shows me blue screen wrote on it

" Automatic repair couldn't repair your PC

Press " Advanced options" to try other options to repair your PC or "Shut down" to turn off your PC.

Log file :\System32\Logfiles\Srt\SrtTrail.txt "

I tried to use the most options but none of them worked such as System restore, every time i click on it, it says : System restore could not find the offline boot volume. Please ensure it is currently accessible.

By the way before one day since this problem happened i created system restore point

My pc is Lenovo while running it i clicked F2 and it opened for me Onekey Recovery its Lenovo Tool, it has option called initial backup but i dont know if it backup from the system restore point i've created or what exactly.
Please help i need to solve it ASAP, i have many important university files on my PC and i don't need to lose them

NOTICE : I tried all the options in the repair screen such as " Reset this PC" , "Startup repair" ... and more, all of them give me message when i click on them please if u want know what message i get, let me know what option and ill write it because too many erorrs

and i got a dvd contain install of windows 10 ( ISO file ) and able to run it on my pc

A:Automatic repair couldnt repair your PC (Repair screen win10)

You might be better off doing a clean install. You won't need to enter the key as its already been associated with your computer.

Backup any files you want to keep first.

I am not certain but it may take the install files from the recovery partition (perhaps someone can confirm this), I know this worked with a recent HP job I did.

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I am having serious issues with a laptop I've recently acquired. I cannot get the Start Up Repair to work at all (It either goes back to the selection option for "Repair Your PC" or "Start Windows Normally" or loads straight into Windows after being selected)and Internet Explorer and annoying ads run invisibly in the background. I have a HJT log available. Would LOVE to get some help sorting this thing out, as it's a pretty good system... just seems Loaded down with viruses and SAS, MBAM, and Avira say there's nothing there... Here is the HJT logfile. Any help would be GREATLY appreciated!
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 2:48:09 AM, on 6/11/2012
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v9.00 (9.00.8112.16421)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Common Files\PC Tools\sMonitor\SSDMonitor.exe
C:\Program Files (x86)\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Soft... Read more

A:Dell Studio 1558 Has SERIOUS Problems. Windows Repair Doesn't Work. IE Plays Invisibly

Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.===HijackThis is not able to provide accurate information for 64 bit systems.In your case we need to see a DDS Log.I would remove HijackThis using the Add/Remove Programs list.Please download and run this DDS Scanning Tool. Nothing will be deleted. It will just give me some additional information about your system.Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.DDS.scr DDS.pifDDS.COMDouble click on the DDS icon, allow it to run. A small box will open, with an explanation about the tool. No input is needed, the scan is running. Notepad will open with the results. Follow the instructions that pop up for posting the results.Please note: You may have to disable any script protection running if the scan fails to run.Please just paste the contents of the DDS.txt log in your next post. DO NOT attach the log.===Third party programs if not up to date can be an open door for an infection.Please run this security check for my review.Download Security Check by screen317 from here.Save it to your Desktop.Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.A Notepad document should open automatically called checkup.txt; please post the contents of that document.===Please post the ... Read more

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