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Have problem with shutdown on my xp

Q: Have problem with shutdown on my xp

Hi,
I am having problems with shutdown on Micosoft xp service pack 3, can you check my Highjack this log, when you get 5 minute and see what can be causing the problem.

Many thanks
Martin
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 20:47:33, on 28/01/2012
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Adobe\Photoshop Elements 4.0\PhotoshopElementsFileAgent.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Soluto\soluto.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\EPSON\EBAPI\eEBSVC.exe
C:\Program Files\AVG\AVG PC Tuneup 2011\BoostSpeed.exe
C:\Program Files\Kontiki\KService.exe
C:\Program Files\Memeo\AutoBackup\MemeoBackgroundService.exe
C:\Program Files\Norton 360\Engine\5.1.0.29\ccSvcHst.exe
C:\Program Files\Nero\Update\NASvc.exe
C:\Program Files\Sling Media\SlingAgent\SlingAgentService.exe
C:\Program Files\Soluto\SolutoService.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\Program Files\Norton 360\Engine\5.1.0.29\ccSvcHst.exe
C:\PROGRA~1\EPSONS~1\EVENTM~1\EEventManager.exe
C:\WINDOWS\VM305_STI.EXE
C:\Program Files\Oregon Scientific\Weather OS\Weather OS.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\XericDesign\EarthDesk\EarthDesk.exe
C:\Program Files\Met Office Desktop Widget\Met Office Desktop Widget.exe
C:\Program Files\DigiGuide TV Guide\digiguide.exe
C:\Program Files\Skype\Plugin Manager\skypePM.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Cumulus\cumulus.exe
C:\Documents and Settings\User\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\User\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\User\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\User\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\User\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\User\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\User\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\User\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\User\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\User\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\User\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\User\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\User\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\User\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\User\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Trend Micro\HijackThis\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://mystart.incredimail.com/?a=NUYh597mIU
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157" target="_blank" class="wLink">http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896" target="_blank" class="wLink">http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: (no name) - - (no file)
R3 - URLSearchHook: (no name) - {A3BC75A2-1F87-4686-AA43-5347D756017C} - (no file)
R3 - URLSearchHook: (no name) - {d1e06b91-60e6-4492-af9f-53043fa32716} - (no file)
R3 - URLSearchHook: (no name) - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
R3 - URLSearchHook: IncrediMail MediaBar 2 Toolbar - {d40b90b4-d3b1-4d6b-a5d7-dc041c1b76c0} - C:\Program Files\IncrediMail_MediaBar_2\prxtbIncr.dll
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,C:\Program Files\Soluto\soluto.exe /userinit
O2 - BHO: vShare Toolbar - {043C5167-00BB-4324-AF7E-62013FAEDACF} - C:\Program Files\vShare\vshare_toolbar.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Documents and Settings\All Users\Application Data\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll
O2 - BHO: Conduit Engine - {30F9B915-B755-4826-820B-08FBA6BD249D} - C:\Program Files\ConduitEngine\prxConduitEngine.dll
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton 360\Engine\5.1.0.29\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton 360\Engine\5.1.0.29\IPS\IPSBHO.DLL
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Easy Photo Print - {9421DD08-935F-4701-A9CA-22DF90AC4EA6} - C:\Program Files\Epson Software\Easy Photo Print\EPTBL.dll
O2 - BHO: Searchqu Toolbar - {99079a25-328f-4bd4-be04-00955acaa0a7} - C:\PROGRA~1\WI371A~1\Datamngr\ToolBar\searchqudtx.dll
O2 - BHO: Loader Class - {9D717F81-9148-4f12-8568-69135F087DB0} - C:\PROGRA~1\WI371A~1\Datamngr\BROWSE~1.DLL
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.7.7227.1100\swg.dll
O2 - BHO: Bing Bar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - "C:\Program Files\Microsoft\BingBar\BingExt.dll" (file missing)
O2 - BHO: IncrediMail MediaBar 2 - {d40b90b4-d3b1-4d6b-a5d7-dc041c1b76c0} - C:\Program Files\IncrediMail_MediaBar_2\prxtbIncr.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O2 - BHO: Bandoo IE Plugin - {EB5CEE80-030A-4ED8-8E20-454E9C68380F} - C:\Program Files\Bandoo\Plugins\IE\ieplugin.dll
O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O3 - Toolbar: Easy Photo Print - {9421DD08-935F-4701-A9CA-22DF90AC4EA6} - C:\Program Files\Epson Software\Easy Photo Print\EPTBL.dll
O3 - Toolbar: vShare Toolbar - {043C5167-00BB-4324-AF7E-62013FAEDACF} - C:\Program Files\vShare\vshare_toolbar.dll
O3 - Toolbar: IncrediMail MediaBar 2 Toolbar - {d40b90b4-d3b1-4d6b-a5d7-dc041c1b76c0} - C:\Program Files\IncrediMail_MediaBar_2\prxtbIncr.dll
O3 - Toolbar: Conduit Engine - {30F9B915-B755-4826-820B-08FBA6BD249D} - C:\Program Files\ConduitEngine\prxConduitEngine.dll
O3 - Toolbar: Searchqu Toolbar - {99079a25-328f-4bd4-be04-00955acaa0a7} - C:\PROGRA~1\WI371A~1\Datamngr\ToolBar\searchqudtx.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton 360\Engine\5.1.0.29\coIEPlg.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O3 - Toolbar: Bing Bar - {8dcb7100-df86-4384-8842-8fa844297b3f} - "C:\Program Files\Microsoft\BingBar\BingExt.dll" (file missing)
O4 - HKLM\..\Run: [EEventManager] C:\PROGRA~1\EPSONS~1\EVENTM~1\EEventManager.exe
O4 - HKLM\..\Run: [BigDog305] C:\WINDOWS\VM305_STI.EXE VIMICRO USB PC Camera (ZC0305)
O4 - HKCU\..\Run: [Oregon] C:\Program Files\Oregon Scientific\Weather OS\Weather OS.exe --force_start_minimized
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - Startup: DigiGuide TV Guide.lnk = C:\Program Files\DigiGuide TV Guide\Client.exe
O4 - Startup: EarthDesk.lnk = C:\Program Files\XericDesign\EarthDesk\EarthDesk.exe
O4 - Startup: Met Office Desktop Widget.lnk = C:\Program Files\Met Office Desktop Widget\Met Office Desktop Widget.exe
O8 - Extra context menu item: &ieSpell Options - res://C:\Program Files\ieSpell\iespell.dll/SPELLOPTION.HTM
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
O8 - Extra context menu item: Check &Spelling - res://C:\Program Files\ieSpell\iespell.dll/SPELLCHECK.HTM
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Lookup on Merriam Webster - file://C:\Program Files\ieSpell\Merriam Webster.HTM
O8 - Extra context menu item: Lookup on Wikipedia - file://C:\Program Files\ieSpell\wikipedia.HTM
O9 - Extra button: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra 'Tools' menuitem: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra button: (no name) - {11316B13-33F0-4C9F-BD55-09994CCFA8EB} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra button: (no name) - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra 'Tools' menuitem: ieSpell Options - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: PalTalk - {4EAFEF58-EEFA-4116-983D-03B49BCBFFFE} - C:\Program Files\Paltalk Messenger\Paltalk.exe
O9 - Extra button: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra 'Tools' menuitem: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {3EA4FA88-E0BE-419A-A732-9B79B87A6ED0} (CTVUAxCtrl Object) - http://dl.tvunetworks.com/TVUAx.cab
O16 - DPF: {5CB430A9-CAAC-4C91-AF61-6D410EEE1221} (Sony SNC-P5 Control) - http://cam1.saltash.cornwall.sch.uk/program/SonySncP5View.cab
O16 - DPF: {680285A8-96D3-43DA-9D3D-51DD987D0B77} (NeroVersionCheckerControl Control) - http://www.nero.com/doc/NeroVersionCheckerControl.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/mic...ls/en/x86/client/muweb_site.cab?1204929890000
O16 - DPF: {B80CD4E6-5B02-4B6C-99BE-68F1511E9549} (WebSlingPlayer) - http://plugin.slingbox.com/downloads/pc/1.4.0.90/WebSlingPlayer.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} - http://www.creative.com/softwareupdate/su2/ocx/15035/CTPID.cab
O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Protocol: vsharechrome - {3F3A4B8A-86FC-43A4-BB00-6D7EBE9D4484} - C:\Program Files\vShare\vshare_toolbar.dll
O20 - AppInit_DLLs: c:\progra~1\wi371a~1\datamngr\datamngr.dll c:\progra~1\wi371a~1\datamngr\iebho.dll c:\progra~1\bandoo\bndhook.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Adobe Active File Monitor V4 (AdobeActiveFileMonitor4.0) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 4.0\PhotoshopElementsFileAgent.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Bandoo Coordinator - Bandoo Media Inc. - C:\Program Files\Bandoo\Bandoo.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: EpsonBidirectionalService - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\eEBSVC.exe
O23 - Service: EPSON V5 Service4(01) (EPSON_EB_RPCV4_01) - SEIKO EPSON CORPORATION - C:\Documents and Settings\All Users\Application Data\EPSON\EPW!3 SSRP\E_S40ST7.EXE
O23 - Service: EPSON V3 Service4(01) (EPSON_PM_RPCV4_01) - SEIKO EPSON CORPORATION - C:\Documents and Settings\All Users\Application Data\EPSON\EPW!3 SSRP\E_S40RP7.EXE
O23 - Service: Google Update Service (gupdate1c9d2e3ae18ab52) (gupdate1c9d2e3ae18ab52) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: KService - Kontiki Inc. - C:\Program Files\Kontiki\KService.exe
O23 - Service: MemeoBackgroundService - Memeo - C:\Program Files\Memeo\AutoBackup\MemeoBackgroundService.exe
O23 - Service: Norton 360 (N360) - Symantec Corporation - C:\Program Files\Norton 360\Engine\5.1.0.29\ccSvcHst.exe
O23 - Service: @C:\Program Files\Nero\Update\NASvc.exe,-200 (NAUpdate) - Nero AG - C:\Program Files\Nero\Update\NASvc.exe
O23 - Service: Seagate Dashboard Service (SeagateDashboardService) - Memeo - C:\Program Files\Seagate\Seagate Dashboard\SeagateDashboardService.exe
O23 - Service: ServiceLayer - Nokia - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: SlingAgentService - Sling Media Inc. - C:\Program Files\Sling Media\SlingAgent\SlingAgentService.exe
O23 - Service: Soluto PCGenome Core Service (SolutoService) - Soluto - C:\Program Files\Soluto\SolutoService.exe

--
End of file - 16731 bytes

RELEVANCY SCORE 200
Preferred Solution: Have problem with shutdown on my xp

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Have problem with shutdown on my xp

Read other 16 answers
RELEVANCY SCORE 36.4

i have a shutting down problem that it keep on hold there for a really long time and it took 30min~1 hrs to shutdown the desktop. i check alot of forum, most of the people say is after they upgrade 64-bits it just happen like this.

Any solution?PLease~ really need help~

A:Anyone have this kind of problem? Acer Aspire M3920 Shutdown problem~

What version of Windows are you using? What Service Pack?

Boot into Safe Mode (press F8 during boot) and attempt a normal shutdown.

Check Device Manager for any driver errors and make sure all drivers have been updated.

Read other 2 answers
RELEVANCY SCORE 36

Hello,

My mother was using my computer and she keeps going to this website that downloads malware (yeah, she not going to go on this website anymore... lol) on my computer. I have dealt with this several times and now I have a few things on my computer that I cannot seem to get rid of.

I had over 32 malware on my computer and managed to get rid of those. However, I am still having the NT Authority\System shutdown problem upon using my computer from hibernation. Also, whenever I reboot, I get the helper.dll in the common folder upon startup. I may or may not have other problems also.

I really appreciate anyone who can help me.
Thanks in advance.

DDS (Version 1.1.0) - NTFSx86
Run by Steffi at 14:04:04.37 on Sat 01/03/2009
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.959.300 [GMT -5:00]

AV: ESET NOD32 Antivirus 3.0 *On-access scanning enabled* (Updated)
AV: Symantec AntiVirus Corporate Edition *On-access scanning enabled* (Updated)
FW: Norton Internet Worm Protection *disabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\Program Files\Synaptics\... Read more

A:NT Authority\System Shutdown problem and helper.dll problem among others

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a description of your problem, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.comDDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results, click no to the Optional_ScanFollow the ... Read more

Read other 2 answers
RELEVANCY SCORE 34.4

DEP problems!!

My internet IE7 keeps stopping, citing DEP issues. As you know the DEP prevents the computer from allowing programs, which the system deems harmful, to start to protect the computer from these files.

The question is: How do I know which file(s) are trying to start that are causing the DEP to kick in? Does DEP keep a log? When IE7 is running, I have no other programs working so it must be something "behind the scene."

Thanks in advance.

pappy1414

A:dep problem re: IE7 shutdown

Run your anti virus and check for problems.

Type event viewer in search and see what you can learn.


Try turning off your Anti Virus and fire wall

Download and test your system for malware. Then test once a week.
Malwarebytes.org

My guess is that there is something in your computer that you want to remove.

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RELEVANCY SCORE 34.4

Hi
When I click on "START Button" then click on SHUTDOWN it takes around three minutes before the three button window comes up and when I click on SHUTDOWN it takes another three to four minutes before the computer shuts down. ??????
John

A:Win XP shutdown problem

More info is needed. Have you done anything to your computer lately such as install a new program? Did this problem recently started happening?

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RELEVANCY SCORE 34.4

I am not able to shutdown my computer , my system get restart when i click the Turnoff computer.
 

A:shutdown problem

Hello gavinhodges00. This will work with a desk top go to the control panel and select power options. Then in the left hand panel chose "what the power button does"
chose from the drop down menu and select "Shut Down" so when you press the power off button the computer will shut down automatically.
Good Luck.
 

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RELEVANCY SCORE 34.4

ok..here are the specs:

AMD XP 1700
A7V266-E
256MB Crucial PC2100
Asus V7700 32MB DDR GeForce 2
60 gig Maxtor
DVD Creative 16x (Master)
Sony 24x 10 x 40x RW drive (Slave)
Enermax 431W

Win2k w/ SP2, IE6, Direct 8.1x w/ patches and other updates.
Everything is fine (well, except for this burning program or the CD RW drive). Anyway, everytime it comes out of Standby, it doesnt Shutdown. It comes to a point where all the icons are gone after it saved the settings.

What I do is hold down the power button til it shuts down. When booting up after, it doesnt prompt me that it wasnt shutdown correctly and doesnt go through the scandisk.

any suggestions what i can do from here?
 

A:Problem w/ Shutdown

I am having a similar problem in XP-Home. When I shut down or tell xp to shut down and restart, it hangs every time on 'windows is shutting down'. The only change I have made is to install a Compaq A1500 printer/fax/scanner. I have tried ending the resident progams that loaded with the Compaq software before shutting down, but no help. I have not changed anything else, so I am confused as to what is causing windows to do this. Also, when I reboot, it does not go through checkdisk, just boots properly.
 

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RELEVANCY SCORE 34.4

Hey, I inoculated my system a while ago but recently I've been having a problem with my computer shutting down after being left idle for a couple of hours. I haven't had this problem before and I KNOW that it is not caused by overheating so I was wondering if maybe anyone could help me out by looking at my HJT logfile:

Logfile of HijackThis v1.99.0
Scan saved at 1:29:17 PM, on 3/13/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Mozilla Thunderbird\thunderbird.exe
C:\Program Files\i2hub\i2hub.exe
C:\Program Files\Mozilla Thunderbird\ThunderCalTray.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\AWS\WeatherBug\Weather.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\SpywareGuard\sgbhp.e... Read more

A:shutdown problem

Hi and welcome to TSF.

I am currently reviewing your log. Please note that this is under the supervision of an expert analyst, and I will be back with a fix for your problem a.s.a.p

Please be patient with me during this time.

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RELEVANCY SCORE 34.4

i have problem with shutdown button.when i shutdown my laptop,that is not turn down.the power button stay open,and the laptop is like hibernate.so when i want to open it i must push the button first for some minutes to close from motherboard,and after i open it.i have checked the power options and the taskbar option ,and there is not problem.SORRY FOR MY ENGLISH.

A:problem with shutdown

It sounds like you've got the laptop's power-off button configured for "Hibernate" instead of for "Shutdown". If you continue to keep the button pressed down to force it to shutdown suddenly, you will cause errors in the Windows filing system which may eventually prevent Windows from starting.

Go to Control Panel > Power Options.
In the left pane, click "Choose what the power buttons do"
Where it says "When I press the power button.." click the down-arrow and select "Shut down"

Now click "Save Changes".

Now all you need to do is give the power button a quick push and Windows should shut down properly.

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RELEVANCY SCORE 34.4

Hi,
When I tried to shutdown my computer, it always show message telling me that something still runnig and I just always click "end now".
I dont know what program was running but I am pretty sure notthing was.
Could somebody explain and help me please... it is so annoying
Thanks

A:Shutdown Problem

What is the exact error? Does it give the name of a program that it is doing the end now on?

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RELEVANCY SCORE 34.4

Recently I used the reboot option of the shutdown window form the start button. Since then, the reboot button does not function and when attempting to shut off completely, the computer will shut down and then immediately start to reboot. I currently use the tower button to shut down when the screen announces Windows is shutting down.

A:XP shutdown problem

Hi eagle854, welcome to TSF

Can you get a screen print please of your Shut Down options?
Attach the image in your next post.

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RELEVANCY SCORE 34.4

HiRecently when I shut down I do not get the -logging off -saving your settings screens. My computer just goes to the windows xp screen and shuts down.Does anyone know how to restore to normal shutdown please. I have tried putting most settings to default without succcess.Thank you if you can helpMod Edit: Topic moved to more appropriate forum~ TMacK

A:Shutdown Problem- Can Anyone Help Please

Try this shutdown troubleshooting guide: http://aumha.org/win5/a/shtdwnxp.htm

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RELEVANCY SCORE 34.4

The shutdown problem has somehow corrected itself with no input from me other than using the tower power button.

A:XP shutdown problem

Quote:





Originally Posted by eagle854


The shutdown problem has somehow corrected itself with no input from me other than using the tower power button.




Hello eagle854, so tell me what is/was the problem?

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RELEVANCY SCORE 34.4

when i shutdown laptop,it can't shutdown in proper way....then I shutdown by power bottom

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RELEVANCY SCORE 34.4

HI,

When inititaing shutdown/restart/standby there is a long (several minutes with an hourglass cursor displayed) time between the pwr button/start menu entry being pressed and the shutdown/restart/standby window being displayed. Once a selection is made then the process is quick. It's just getting the selection window up in the first place that is the issue.
I've tried to see what process are running during this phase but all apps stop being displayed when the button is pressed and resume when the window is cancelled.

Any ideas would be very much appreciated - thnx
 

A:xp shutdown problem

anything in here
http://uk.wrs.yahoo.com/_ylt=A03uv8...1267022356/**http://www.kellys-korner-xp.com/
 

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RELEVANCY SCORE 34.4

When I go to turn off my computer or restart it, it tries to end task for the iexplore.exe. It will say the program is not responding and the computer won't turn off or restart like I asked it to.

Also, when I open up my task manager and look in processes I see that iexplorer.exe is still running when I don't have any IE windows open at all. And the strange thing is I can't end task it and there's multiples of them. As well, if I don't have iexplore.exe in the process it has a problem with ending sysfader.

Logfile of HijackThis v1.99.1
Scan saved at 8:17:01 AM, on 10/2/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\progra~1\mcafee\MCAFEE~1\masalert.exe
C:\Program Files\McAfee.com\VSO\mcvsshld.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\McAfee.com\VSO\oasclnt.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
c:\program files\mcafee.com\agent\mcagent.exe
C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Logitech\MouseWare\system\em_ex... Read more

A:Shutdown Problem

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RELEVANCY SCORE 34.4

I am using XP SP3, Comodo, Avast,Spywareblaster. (AMD Athlond 2600+). When the PC has been on a while, i press Start, Turn Off computer, the dialogue box does not appear and the hourglass symbol appears, I can still access Task Manager, the graph still unfolds and the cpu usage shows 1 or 2 %. After several minutes there is a beep from the pc, and the dialogue box opens, but if I press it, it starts the process again. I have to press the on/offf button to shut down. Does not seem to happen if the pc has only been on a few moments. Any sugestions welcome!
 

A:XP shutdown problem

Right click on the desktop and select new shortcut. In the box that appears type "shutdown -s -t 10" Without the quotes, click next, give it a suitable name then press okay. When clicked it should bring up a small box with a countdown to shutdown on it, hope this helps
 

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RELEVANCY SCORE 34.4

hello........please help on this regardsWhen my Desktop PC shutdown, then it will shutdown and restart automatically. Please give me a solution for this trouble(one of my friend said windows crashed) but its properly working expecting prompt reply with keen interestregards

A:PC Shutdown problem

System manufacturer and model?

Any onscreen error messages?

How long has this been going on?

What changes were made that might have triggered the reboot loop?

Can you boot into safe mode?

Can you try the Last Known Good Configuration setting?

Louis

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RELEVANCY SCORE 34.4

while i click on turn off to shut down the machine it takes 3-4 minute in shutdown

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RELEVANCY SCORE 34.4

Hello everyone, I was wondering if anyone can help.

During the past few days I have not been able to shut down

properly, Any ideas ?? I am using Win XP Pro.

Thanks for all of your help... This forum is great.

Sincerely

Tumang2k
 

A:Shutdown Problem...

[tsg=welcome][/tsg]

Hi There!

Shut down problems can be caused by a number of different things.

Here's the first thing to try...

run MSCONFIG-
Choose "Selective Startup"
UNCHECK "Load Startup Items"
APPLY and reboot.

Test the system shutdown without all the startup items loading.

If everything works fine, then go back into MSCONFIG and go to the "Startup" TAB.
place a check mark in ONE ITEM at a time and apply/Reboot.

This will give you an idea of what in startup would be causing the problem.
Good Luck!

ST
 

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RELEVANCY SCORE 34.4

My notebook can never shutdown when the power is being plugged in. No matter whether I try to force shutdown by pressing the on/off switch on my notebook, or even executing the shutdown.exe. It keeps restarting the notebook.

However, when I remove the power, allow the notebook to run by battery only, I have no problem shutting down. Is there anything wrong with my notebook settings? I've checked my power plans with another Vista notebook. The settings are exactly the same. Can anyone advise?
 

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RELEVANCY SCORE 34.4

When shutting down my HP with Windows ME, and also on another PC running windows 2000, I select shutdown but the unit does not turn off. Rather, the cursor just flashes in the top left corner and is locked. I have done scandisk and it does not state any problems.
please, tech-support guy, can you help me?
 

A:shutdown problem

Hi magpie, There are so many reasons why Windows ME has problems shutting down, I would think everyone has experienced them at some time or other,the best place to visit is this site http://support.microsoft.com/defaul...port/kb/articles/Q273/7/46.ASP&NoWebContent=1 just click on it, I have found that holding down the control key when shutting down helps but its not a complete answer
 

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RELEVANCY SCORE 34.4

Hi

Win 7 installed about a month ago from XP using Laplink PC mover upgrade assistant. Worked OK, no great problems.

About a week ago the computer started rebooting automatically after a normal shutdown. Only way out is to power off.

Any ideas anyone?

A:Shutdown problem

That is typically a bios setting. Have you updated your bios recently (that you are aware of)?

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RELEVANCY SCORE 34.4

Hello,
i have instaled windows xp profesional sp3 on a desktop.
after that i realised that problem:
some times when i shutdown the pc and when it is in the last state in which it must shutdown,
it sticks at the last screen (save settings).
the mouse pointer sticks too, the power button doesn't work neither.

i updated all the drivers and the bios,
i changed the values in registry "CrashControl" from 1 to 0, and the "PowerDownAfterShutdown" from 0 to 1
i changed the value in registry of "WaitToKillAppTimeOut" from 20000 to 27000.

also in device managment, at the usb divice i choosed the properties, power managment and i unchecked the button: "computer can disable the divice....".

nothing of the above worked

there is not APM option in the Power options

Please help.
thanks

A:Shutdown problem

Actually you want to change twh WaitToKillAppTimeOut to 2000. Here's a list of simple things you can try. If none of these work, go to please go to my next post below:

1) Make sure "clear pagefile at shutdown" is not enabled:
start - run - regedit
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management]

Set ClearPageFileAtShutdown value to 0
2) Start - Run - Regedit
Navigate to the following Registry key:
HKEY CURRENT USER\Control Panel\Desktop
Double click on the AutoEndTasks entry and replace the 0 with a 1 in the Value data text box

For the next two, if the dword value indicated does not exist, create it:

Double click on the WaitToKillAppTimeout entry in the right pane and change the Value data to 2000

Double click on the HungAppTimeout entry in the right pane and change the Value data to 1000

Reboot

3) HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control
Right-click on WaitToKillServiceTimeout and change it to 2000

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RELEVANCY SCORE 34.4

XP start up in reasonable time.
Shuts down in 5 or 6 minutes.
Suggestions?:
 

A:Shutdown problem

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RELEVANCY SCORE 34.4

Just got this from a friend asking for my help,

Hope you can help me help her, Thank-you.

Frank.
Hi,
Can you figure this out? Often when I go to shut my computer down the following message comes on my desktop:
Other people are logged on to this computer. If you shut down now they will lose their data !!!
Cheers, sylvie
 

A:Shutdown Problem ?

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RELEVANCY SCORE 34.4

Hi Guys----When shutting down I get new msg. (closing network connections) It appears to delay the process a little. Can someone point me in the right direction to start troubleshooting this small annoyance?
 

A:Shutdown problem

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RELEVANCY SCORE 34.4

Hi
A friend has XP home.
Everytime he tries to shutdown it goes to the windows is shutting down
but never shuts down.
any suggestions to what will cause this will be appreciated
Thanks
Airdale
 

A:XP shutdown problem

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RELEVANCY SCORE 34.4

I run Windows XP had to recently restore my laptop. Things are getting back to "normal" except that now when I click on the "start" button and then "turn off computer", I have to wait about 4-5 minutes while the hour glass icon spins before I get the "logoff, shutdown, restart" menu. Once this appears and I select "shutdown" everything goes okay and shuts down pretty fast.

What might be causing this long delay?

Thanks a bunch,

Rob
 

A:Problem with XP Shutdown

Hi Rob,

Welcome to TSG!

I really don't know what is causing your situation, but here is a tip:
Tip 6: Force unresponsive applications to close at shutdown.

When it comes to balky PCs, few things annoy us more than the moment when we try to shut down Windows and it tells us it can't because some crashed application isn't responding, and that we have to do it ourselves by clicking the End Now button.

This registry hack changes that. Here's how it works.

1. Launch RegEdit (select Start > Run, type regedit and click OK) and browse to HKEY_USERS\.DEFAULT\Control Panel\Desktop

2. Find the string called AutoEndTasks. Right-click it, select Modify from the pop-up menu, and change the data value from 0 to 1. (If you can't find this string, create it by selecting Edit > New > String Value and set the data value to 1.)

-- Tom
 

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RELEVANCY SCORE 34.4

HiI have an HP Pavilion 15-r204ne (L0E83EA) Laptop (Core i5 5th Gen/4 GB/500 GB) And I installed a fresh copy of Windows 7 Home Premium. When I shut down my laptop, everything shuts down including the screen, hard disk and stuff but the power light/indicator and the fan doesnt turn off. I have to hold the power button for 5 seconds for my laptop to turn off completely. I hope you will solve my problem. Thank you,  

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RELEVANCY SCORE 34.4

When attemping to "shutdown" or "reboot", I have to do it twice. When I select "Start" then either shutdown or reboot, my desktop will flicker a couple of times, and then nothing appears to happen. I must select "start" again and then either shutdown or reboot and then they will work as expected. Any clues??
 

A:XP Shutdown Problem

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RELEVANCY SCORE 34.4

I just started having a problem with my AIM where is logs on fine, but as soon as i try to send a message or receive one it says it has encountered a problem and shuts itself down. I have tried uninstalling, running AIM and normal virus checks and reinstalling and I am still having the problem. I have also tried to sign on with a different screename and it still shuts down on me. Does anyone have any ideas on this one? Thanks.

A:AIM shutdown problem

Welcome to TSF.

Could be spyware. Please download HijackThis. Create a folder at C:\HJT and move HijackThis.exe there. Run a scan and save the log file. Post the whole log file here. Do not fix anything since most of them listed there are harmless (some are system required). This program will help us determine if there is any spyware/malware on your computer.

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RELEVANCY SCORE 34.4

my os is windows 7, problem is when i switch on my system sometimes bluescreen is coming and displaying that 'problem has been occured due to windows has not shutdown properly, below that memory management is coming, and when i am using system sometimes suddenly its getting restart itself. can u tel me the solution for this?

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RELEVANCY SCORE 34.4

my laptop is having problem of wuto shutdown.it shutdown inbetween when i am working.i works for 1 to 3/2 h then shutdown accidently.i hava try so many method i it still not working properly. 

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RELEVANCY SCORE 34.4

Hi there, I was asked to post here regarding a shut down problem that I have. I am currently using Windows XP Home Edition 2002 with Service Pack 2.The Problem:Every time I shut down or restart windows, the screen will go blank, leaving only the background showing and just hangs there. I will then have to press CLTL/ALT/DELET for it to shut down properly. Please help. Thank you.

A:XP Shutdown problem

Hi .Shutdown issues plague every version of Windows and occur for varying reasons. I will post some basic references you can look at to try to find something that corresponds to what you are experiencing.Troubleshoot XP Shutdown Problems (MS) - http://support.microsoft.com/?kbid=308029 Troubleshooting Windows Shutdown Problems - http://www.windowsnetworking.com/articles_...s-Shutdown.html Troubleshooting Windows XP Shutdown Issues - http://www.theeldergeek.com/shutdown_issues_in_xp.htm Windows XP Shutdown Troubleshooter - http://aumha.org/win5/a/shtdwnxp.php Louis

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RELEVANCY SCORE 34.4

hello,
I have just got a problem that i want to remotly shutdown computer on the network.
I try to use shutdown command, but it's not work.
shutdown -s -f -t 0 -m \\computername. When i hit enter it instantly show that "Access is denied "
Could anybody help me please???????????????????
 

A:Shutdown Problem

You probably have a permissions issue on the remote computer. If you don't have an account that matches your username/password on the computer to be shut down, it probably won't work.
 

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RELEVANCY SCORE 34.4

my pc keeps on restartng after shutdowns. i tried a lot to fix it but was unable to fix. need help.

A:xp sp2 shutdown problem

what are you running
video card
cpu
m/board
ram
power supply
brand
model
wattage

check the listings in the bios for voltages and temperatures and post them

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RELEVANCY SCORE 34.4

Hello. I am having a problem with my PC. It shutsdown at random times as well it will not let me get into My Computer at all. I'm not sure if this is an OS problem or hardware. I have done every single spyware and antivirus program available. Got rid of all the spyware I had and it still continues to do it. It's so bad that when I go to try and format/reinstall XP from the cd it still shuts down. So I beleive this is hardware problem but I am not sure exactly. Any suggestions or help will be greatly appreciated.

Thanks

- Mike
 

A:XP Pro Shutdown Problem (Plz Help)

How about filling in your User Profile (top left on any page).
Check the CPU-temperature, that all fans are working, that you don't have any dustbunnies.
Is your powersupply strong enough?
 

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RELEVANCY SCORE 34.4

Sir,My HP AB-TX214 lap which is operating on windows 10.For the past 10 days if I shut down my lap the lap shuts down but the power button light and led keyboard lights are glowing continuously for an hour and if I tries to switch it on my lap is not responsing .Please provide the solution sir/mam as soon as possible.

A:shutdown problem

i also have that same problem that even you shutdown the power button wont go off. Do you use any bluetooth devices or any external mouse connected do you shutdown with any hard drive connect or not properly removed?

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RELEVANCY SCORE 34.4

Lately, and not every time, when I try to shut down my computer start>turnoff computer>turn off, nothing happens. I have to shut it down by holding the power button until it shuts down. What is causing this?
 

A:Shutdown problem

Some suggestions here, Hope it helps...
http://inquirer.philly.com/newsroom/faq/pages/fdb7df9-45.html
 

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RELEVANCY SCORE 34.4

I have a problem when shutting down the computer. About 4 out of 5 times when I select shutdown, the computer hangs on the blue screen and I must force it to shut down by holding the startup button. Then on the next startup, about half the time, the system goes through a check.
I am using XP2. I was told by Circuit City that this could be caused by spyware. I brought it to them for a fix, among other problesm I have Spy Sweeper installed but even after a scan and the $100 they charged me, the problem persists. The recommended a clean install of XP2 but I am trying to avoid that route. One thing I do notice is that I have a constant correction on the startup scan with many files in a Temp folder of Spy Sweeper that are invalid. The system corrects itself, but then it happens again. Just to note, this shutdown problem was occuring before Spy Sweeper was installed, so I am thinking that it is not the cause.

Any suggestions on what I should do to correct this problem?

Thanks
 

A:shutdown problem

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RELEVANCY SCORE 34.4

When I shutdown my desktop, it seems normal util it gets to saveing settings, then never shuts down. This is a recent problem within the last few weeks.
 

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RELEVANCY SCORE 34.4

Why does my laptop takes forever to shutdown?
im using windows 7 ultimate x64

A:Shutdown problem.

What antivirus software are you using? Some, like norton, have been known to cause shutdown issues.
OS

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RELEVANCY SCORE 34.4

Hello. I am having a problem with my PC. It shutsdown at random times as well it will not let me get into My Computer at all. I'm not sure if this is an OS problem or hardware. I have done every single spyware and antivirus program available. Got rid of all the spyware I had and it still continues to do it. It's so bad that when I go to try and format/reinstall XP from the cd it still shuts down. So I beleive this is hardware problem but I am not sure exactly. Any suggestions or help will be greatly appreciated.

Thanks

- Mike
 

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RELEVANCY SCORE 34.4

It's been like this for awhile but now it's starting to get very old, everytime I shutdown my computer it doesnt shutdown it just restarts back up. My computers pretty clean now of anything that would harm it but It's still doing this. I havnt downloaded anything really weird that I can remember of. Any fixes or common problems to this? The only thing I can think of that may of changed anything to my comp was a new video and sound card. I can boot perfect, restart perfect, only way to turn it off's doing it hard.

-Thanks Mike

A:Shutdown problem

If you are using a PCI video card and the AGP motherbaord drivers are
installed,it can cause the computer to send a restart signal instead
of a terminate on some systems.
This can be resolved by going to the device manager,under system devices
and disabling the PCI to AGP bridge.
May be listed differently but will be similar.

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RELEVANCY SCORE 34.4

Hello everyone,

Each time I want to shut down my pc using the regular way (shutdown menu), the application stop, the screen gets black, but the cpu remains under power. To shut it down I have to do it manually using the on/off button. After that, after putting it on again, a scandisk starts automatically and finds nothing. All these operations are time consuming. I suspect that there is sth (virus?) hidden constantly present and working on my pc. Btw, Norton doesn't detect anything wrong. I ran the spybot fix, but this has not changed anything. Anyone has an idea please? Many thanks in advance.

Elisabeth
 

A:shutdown problem

The two most common culprits for hanging on shutdown are anti-virus programs and drivers. Since you have Norton AV installed and it's the worst offender, try shutting it down before you shut down the computer. If that solves the problem, look around on the Symantec web site to see if they offer any solutions. I don't use Norton so I can't be more specific than that, sorry.

If it's not the AV program, look in Device Manager to see if anything has a yellow warning sign (Control Panel>System>Hardware Tab>Device Manager button) If so, try reinstalling the drivers for that device.
 

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