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Ideapad 320 touchpad not working ?

Q: Ideapad 320 touchpad not working ?

Hello everyone!I bought the IdeaPad 320-15IKB but the multitouch pad is not working, I can't scroll or zoom. Actually it is not even recognized at all. I want to know if my IdeaPad 320-15IKB model 81BG00H3FG has the necessary hardware on it's Touchpad to provide these features as scrolling or zooming . I would be grateful for some help in order to make it work. Thanks

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RELEVANCY SCORE 200
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RELEVANCY SCORE 64.4

My Lenovo ideapad 320 (Windows 10 64 bit) touchpad notworking
 
Mod's Edit: Additional information added to Subject line for clarity of issue and moved post to its own thread in the proper forum.
 

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RELEVANCY SCORE 64.4
A:Touchpad not working on ideapad 300. How do I fix ...

Hi there, Tom ?
 
Thank you for writing in to the Lenovo Forum - happy to have you here today.
 
Just found the same problem with my Ideapad 500. Touch pad completely non responsive.
Under start menu, settings, devices, mouse & touchpad, additional mouse options, elan tab. The elan touchpad settings were completely grayed out and unavailable.
 
So from there I went to the window search in the task bar and typed in "computer management? and opened the computer management desktop app. Under device manager selected mice and other pointing devices and then elan input device. In the elan properties window that opened I selected uninstall to uninstall the driver and in the next box that opened warning that the driver was about to be uninstalled l checked the delete driver and then OK.
Then restarted windows. In the process of restarting windows detected the elan touchpad as a new device and installed the driver in time for the login screen. So my elan touch pad is now working again.
 
I am assuming that the driver had been corrupted in the upgrade from Windows 8.1 to 10
 
Touchpad driver for windows 10
Touchpad driver for windows 8.1
 
Update us how it goes.
 
 
 
 
Regards,
 
Tap that kudos button if I helped  If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

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RELEVANCY SCORE 64.4

I successfully installed windows 7 on this new machine but the touch pad is not working, actually it is not even recognized at all. I tried drivers for Elan and Synaptic from various sources but nothings seems to work. I would be grateful if informed about which exact driver do i need in order to make it work. Hoping for help. Thanks

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RELEVANCY SCORE 63.6

My laptop stopped working and I have started troubleshooting it today and have hit roadblock after roadblock trying to figure out what could be wrong.  When i turn the power on the power button turns on and the LEDS on the indicator bar at the bottom turn on but the screen turns off. I have tried to hard reset. I have removed the battery also to hard reset. Also has not worked. Tried connecting to the AC adapter after testing the AC adapted itself which is still measuring at 20V and the screen will flash white for a second when its plugged in without the battery. I checked the heat sink to make sure it was working and it si working fine. When I removed the fan though the thermal paste underneath was less than minimal and it fealt greasy. I don't think my CPU would have burnt up though because though becasue my system should have responded and triggered to shutdown. Everything is plugged in appropriately. All my memory is appropriately placed and nothing traumatic has happened to this laptop. Has not been dropped, stepped on, nothing.  I'm concerned maybe my motherboard shorted out but I feel liked that would be a little extreme. Do you have other suggestions for troubleshooting? I'm leaving it on the charger overnight before I mess with it again tomorrow! Thanks!

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RELEVANCY SCORE 63.6

I have this problem with an ideapad that was handed down to me for repair. The touchpad doesn't work. It came with Win 10 preinstalled, and also the ELAN driver.When I try to use the touchpad, it does nothing. The clic button works, so if I disable the touchpad with the Fn key, it disables it (that way I know it's not disabled when I try to use it). Using a USB mouse works just fine. I did everything I found in the forum: reinstalling windows, the drivers, using older drivers, updating the OS, changing sensibility options and so on, but nothing seems to work.I'm pretty desperate, since the phone assistance didn't solve my problem either. So, help me guys, please?

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RELEVANCY SCORE 63.6

Hello, I just bought an Ideapad 320 15-abr. the  touchpad 2 finger tap is not working (does not open pop up menu) I tried changing the registry did not work, I updated the drivers did not work, updated the bios did not work, and checked the settings. I can't seem to get it to work has anybody encountered this? I have found in the forums solutions for Synoptics pointing devices but I have an ELAN pointing device. Any help be would be appreciated

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RELEVANCY SCORE 62.8

I have reset my laptop and have updated windows and I think all drivers and my touchpad is STILL not working.  I'm having to use an external mouse.  Any ideas of what I can do to fix this annoying problem?

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RELEVANCY SCORE 62.8

Hi helpful smart people,  Just bought a Flex 4 and the touchpad works only when you tap, but not when you press down to click.  No left or right click functionality.   Seems the drivers are up to date. Pls help!

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RELEVANCY SCORE 62.8

Hi,bought an Ideapad 700-15ISK with Win10 64bit, i5-6300HQ 2 weeks ago.Touchpad was not working properly (sometimes froze until the laptop was rebooted), so I tried to update the driver, but then it stopped working alltogether. Tried an older driver, but still nothing.Updated the BIOS and tried again. Nothing.When I go to Settings/Devices/Mouse&Touchpad/Additional Options it tells me:"Unable to connect to the Synaptics Pointing Device Driver"and in the Mouse Properties, in the ELAN tab it does not show a device at all. (Driver version ELAN Touchpad 11.4.78.5_X64_WHQL)In Computer Management/Device Manager there is only my USB Mouse under Pointing devices, but I can see an unknown device under "Other devices" with the path ROOT\SCSIADAPTER\0000. Hope I gave all the relevant information for now. How can I get my touchpad to work again?Thank you very much for your help in advance! burgerking07

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RELEVANCY SCORE 62.8

Hi there,I had this laptop for a while now and worked fine. However, this morning when I turned it on, the touchpad was not working. The touchpad is totally unresponsive. I tried uninstalling the driver and reinstalling, and it is not the FN 6, as I have also tried that.I´m desperate and don´t know what to do. Any help is appreciate it! Thanks!

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RELEVANCY SCORE 62.8

Okay so, I got my Lenovo Ideapad Y500 a couple days ago. Liked it and all BUT when I had my mouse connected into the laptop and then turned off the touchpad, it would not turn back on. The only way I could get my touchpad to work again is by restarting the computer, which is pretty frustrating. I searched this: http://support.lenovo.com/en_US/downloads/default.page?   for ANY drivers/software for the Y500 mousepad and there are none. Can anyone help me fix this problem before I get a refund from this potentially bad purchase? FN + F6 toggles the touchpad on and off and I have tried to turn it on and off, with and without the external mouse connected. Thanks for the help.











Solved!
Go to Solution.

A:Lenovo Ideapad Y500 Touchpad Not Working

My touchpad is virtually worthless. Advise people to stay away from the y500 until (if possible) Lenovo fixes this problem.

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RELEVANCY SCORE 62.8

First off, I'm going to say this laptop was a Christmas gift from a friend. I do not have ANY computers in this house aside from this one. I use this laptop for blogging and listening to music as well as job hunting, however, it will not register the keyboard or touchpad at all. I called Customer Support and the best answer they could give me was to bring it back to the store I got it from--this was an incompetent answer to the problem. I have tried touching and holding the power button for 15 seconds and when it restarts, the problem is not fixed. None of the keys are working. Period. I have a mouse for a gaming computer, however, I do not have a keyboard to plug in to use. If I could get a response to this, that would be GREAT!!! I cannot log in or do anything with my lap top right now and am currently stuck doing things from my cell phone.

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RELEVANCY SCORE 62.8

Hi! I was using normally my Ideapad 310 15ISK.One day, when I woke, the gestures of my Ideapad 310 stopped working. Everything from scrolling to showing cortana, notifications center, desktop stopped. I went to Lenovo's website, choose the model of my computer, downloaded the updated Synaptics driver and rebooted.The scrolling, cortana and notifications are back on, but the gestures stopped working.The gesture with three fingers, all of them except Cortana, stopped. There isn't a newer driver in Lenovo's site. How to proceed?Here's a printscreen of the settings of the Synaptics (it's in Potuguese, but you can compare with your Synaptics control panel):?  Thanks!

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RELEVANCY SCORE 62.8

Hello, I have purchases this laptop 4 months ago and everything has been working fine. However today when I turned the laptop on, the touchpad was unresponsive. I have not made any system updates, or whatever prior to this malfunctioning. It seems to just have stopped working out of nowhere. I have tried uninstalling the synaptics driver and reinstalling, I have tried older drivers and the newest, also the standard microsoft touchpad driver. Nothing seems to fix it, it is completely unresponsive.Might it be a hardware failure? I appreciate all suggestions.  

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RELEVANCY SCORE 62.8

First off, I'm going to say this laptop was a Christmas gift from a friend. I do not have ANY computers in this house aside from this one. I use this laptop for blogging and listening to music as well as job hunting, however, it will not register the keyboard or touchpad at all. I called Customer Support and the best answer they could give me was to bring it back to the store I got it from--this was an incompetent answer to the problem. I have tried touching and holding the power button for 15 seconds and when it restarts, the problem is not fixed. None of the keys are working. Period. I have a mouse for a gaming computer, however, I do not have a keyboard to plug in to use. If I could get a response to this, that would be GREAT!!! I cannot log in or do anything with my lap top right now and am currently stuck doing things from my cell phone.

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RELEVANCY SCORE 62.8

Hello,Is there anyone who can help me to sort out the issue?I have tried all the efforts as per my knowledge to resolve the touchpad issue in Ubuntu but I have not found any solution for this issue and also Leveno customer support executive denied to help related to Ubuntu drivers for Lenovo Ideapad 320.Also Same issue with Windows but Windows Driver for touchpad Is available on Lenovo Support website.But I have required to install Ubuntu In this model- Lenovo ideapad 320. Is anybody have a proper solution for Ideapad 320 for touchpad not working issue in Ubuntu 16.04? Regards,Shivam Bhardwaj  

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RELEVANCY SCORE 62

Hi After regular windows 10 update today, the touchpad stopped partially working. For example, scrolling with 2 fingers or zoom in/out are not working any more from the touchpad. How can I solve this problem? Thanks

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RELEVANCY SCORE 62

The keyboard stopped working then when I went to check the system settings the touch pad stopped working so the laptop looks like it is frozen but the screen is still updating, I just can?t type or move the mouse. I have tried to press/hold the power button but because it is a part of the keyboard it doesn?t work. Please help me!!! I only bought it a week ago today!!! 

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RELEVANCY SCORE 62

So my windows 10 just updated recently, and that updat makes my laptop restart randomly. i still working on how to fix this problem until my laptop restart randomly again this morning. that restart makes my touchpad not working, idk whyit happened. i already tried updating the driver but touchpad still not working. i also tried to reinstall it (uninstall the driver then manually install it again) and the touchpad still not working.also the touchpad not appearing in device manager or device setting now. can someone help me to fix this problem? thanks!

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RELEVANCY SCORE 62

My lenovo Ideapad 100-14IBD 80RK Keyboard and touchpad not working, can someone help me to fix it?

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RELEVANCY SCORE 62

My keyboard and touch pad both stopped working about a week ago. I assumed I needed to update considering I hadnt used this PC in over six months I updated using a USB mouse and keyboard and now nothing works not even the USb mouse/keyboard. Unfortunately I am out of warranty as well if anyone has any solutions please help! I am in urgent need!

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RELEVANCY SCORE 62

Hey everyone, I have had this computer for almost a year now and have never had this problem. The only way I can use my computer is by using a USB mouse. Keyboard still works and everything. But the touchpad to control the mouse is not working at all. I have tried to turn the touchpad off and on by using the Fn button and F6 but it hasn't worked. HELP PLEASE!

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RELEVANCY SCORE 61.6

Hi everyone! » Mine is yoga 910 i5 8gb. I just bought it last week and this is a brandnew laptop. https://www.youtube.com/watch?v=T86Qm6_J218You can see in the video that my touch screen isn't working properly. Also touchpad can't scroll down/up. Can anybody tell me the solutions.  Best

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RELEVANCY SCORE 61.6

 Hi,I brought a brand new Lenovo laptop, serial no.- MP16RYPS on 10/03/2017 from an authorized Lenovo store.Now i have been facing issues with this laptop from the day 1. The mouse pad/touch pad is not working properly. The windows are not getting updated. The whole system is running slow though it has got 8GB RAM. Its getting hanged continuously. I have been very patience and have been contacting the Lenovo customer care for more than 2 weeks. None of them were able to solve the issue after doing all the troubleshooting by taking remote access. After that they send an engineer to my place to check the issue. I even did the "1 key recovery" twice, and even the engineer did it. Still the issue remains. He even formatted the complete laptop and done a clean installation of windows and the issue is still not resolved. One of your executive said that" its a starting level laptop so it won't work fast". Now i have been using laptops for years and i know what a normal speed of a laptop is. So now if you are saying that this problem is normal in your basic edition laptops and moreover non of you engineer is able to solve the issue, and above all my work is also getting hampered by spending most of my time with Lenovo, so please refund me the complete amount and please take back your so called "STARTING LEVEL LAPTOP".I have also send mail to Lencare, even they have refused to help me. No what am i supposed to do

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RELEVANCY SCORE 61.6

The issue has already solved, just writing for thos who might have the same issue. One day when I turned the notebook on, the keyboard and touchpad did not work. Restarting ddi not help.The only thing I put my attention that time was the battery is almost discharged, so I turned the notebook off, closed the lid, and plugged it in. The next day I turned it on, and everything was working.  Another idea on why it happened: when the notebook lid opens and closes, it might switch to tablet mode, so that the keyboad and touchpad are off.

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RELEVANCY SCORE 60.8

My Ideapad has Alps touchpad which was working fine before the Windows 10 falls update. Suddenly one fine day the two-finger scrolling and right-click button stopped working. I have tried the One-key Recovery and reset the laptop to how it was shipped(with windows 10 installed), but the issue has not resolved. I have seen someone posting about the similar issue where changing the registry value has resolved the issue, but the solution or exact registry values were not provided. If anyone has come across the similar situation and has the solution for the same, please reply to this thread. Thanks.

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RELEVANCY SCORE 60.8

Greetings, Everyone!I'm new to this forum. Please help me. I have Lenovo Ideapad 300s 11IBR, i bought it about 2 years ago with windows 10 home preinstalled.Everything was fine, until last month its touchpad and keyboard won't responds after 6 hrs in use (from 9AM to 3PM). Then i shut it down, hope that it will fix the problem. In 9 PM on that day, i turn it on, everything was fine, then in log screen it suddenly shut down. I tried to turning it on again after a few minutes, still, it's keep on shutting down itself.After several attempts, it's finally back to normal, but the keyboard and touchpad still not functioning. I decide to use external wireless mouse and On-Screen-Keyboard to login. I check the device manager, there were no issues displayed. I check the issues with LSC, every test was passed and no problem found. I update everything in device manager, update my windows to the latest version, but the problem still occurs. I check the BIOS, and the keyboard works normally inside the BIOS. In the next day, I decided to restore my windows and clean the drive. Now the problem gone for a while.But then the problems happend again after i shut down my laptop for about an hour. It randomly shutting down and the touchpad/keyboard won't work, plus, the system says 'battery not detected' in notification area. My laptop not even connected to any kind of network before, so there's no update installed that cause the problem.&nbs... Read more

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RELEVANCY SCORE 60.8

the keyboard and touchpad of my laptop is not working .after my little brother tried to login into the password protected laptop ..using touch screen keyboard .....please help 

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RELEVANCY SCORE 55.2

il mio pc lenovo ideapad 110 da ieri pomeriggio mi sta creando problemi. in particolare il touchpad è del tutto ineìsensibile così come i tasti al di sotto, senza che vi sia stata alcuna caduta o utilizzo particolare. Sapete come posso fare per risolvere il problema prima di mandarlo in assistenza?
Grazie
 
Google translated.......
 
my pc lenovo ideapad 110 since yesterday afternoon is causing problems. in particular, the touchpad is completely ine sensitive as well as the keys below, without any particular fall or use. Do you know how I can solve this problem before sending it for assistance?Thank you
 
 
Mod's Edit: Google translated for benefit of English readers. Since this is an English forum, please post in English as it will ensure a better response. Thanks!
 
Mod's Edit: Google tradotto a beneficio dei lettori inglesi.Poiché si tratta di un forum in inglese, si prega di inviare in inglese in quanto assicurerà una risposta migliore. Grazie!
 

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RELEVANCY SCORE 50

I use mouse usually so didn't realize this problem until I take the laptop out for work today. I have uninstalled and installed the latest touchpad driver, but it did not work. I cannot even see the touchpad device in the "device manager" or a touchpad option in "setting" Below are two screenshots. Any idea what's going on and how I should solve this problem? Many thanks!!!!

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RELEVANCY SCORE 49.6

Until recently the touchpad used to work with the HP / Synaptic driver. 2 or 3 finger function worked and turn on / off with the orange light worked.  For whatever reason these functions don't work anymore and I don't find a driver on the HP Support site to download and install.

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RELEVANCY SCORE 48.8

Hitouchpad on notebook not working on remote desktop without touchpad...vertical scroll....OKhotizontal scroll...not working on the notebook....touchpad, OK, (synaptics is there), hotizontal plus vertical ...OKon the desktop without touchpad, synaptics not therequestion:It is possible simulate touchpad driver on the desktop ? 

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RELEVANCY SCORE 48.8

My touchpad stopped working; I rebooted and the touchpad worked until the password eas entered and stopped working when computer unlocked. Used MS mouse to access settings; found the touchpad was turned off! Turned it to on position and it is working fine! How did ths happened?

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RELEVANCY SCORE 48.8

Hi ,         We purchased 3 lenovo ideapad 110-15ISK Laptops (ideapad). in that i installed windows 7 professional os. i am trying to incre,decrease screen brightness(fn+f11,fn+f12). but brightness control buttons not working. how to control brighness part.Now brightness is very high. Because of this brightness i am getting eye pain. So Please provide me solution for brightness control. my mail id : [email protected]  Thanks.  

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RELEVANCY SCORE 48.4

Hi! I've just bought ideapad 320-15isk1. My touchpad don't react on 2-finger tap (right - click button) (1,3,4 are ok)2. Combinations with button"Fn" doesn't works at all.  Help me please

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RELEVANCY SCORE 48.4

Greetings. I have a brand new Ideapad 320-15IAP laptop - actually two of them! One is just fine the other has a problem with the touchpad. Both have had Windows deleted and Ubuntu 16.04 LTS installed. One of the laptops has normal touchpad function except when trying to drag (pressing the left click and moving the cursor with the touchpad). Once the left click is pressed, the touchpad will not move the cursor. A USB mouse works normally on the malfunctioning laptop. Since the other identical laptop works fine and both were upgraded to Ubuntu in the same hour, and USB mouse works OK; it is clearly neither a driver issue nor an OS issue. But here are my questions: 1) how do I request service to repair this touchpad?2) preliminary checks suggest I would have to ship it to the USA, but can that be correct? Does Lenovo provide a shipping authorization?3) Since Lenovo support seems to be software-focused, how will the presence of Ubuntu OS affect my prognosis? I did not see any information with the laptop when I purchased it requiring that I retain Windows as my OS to retain warranty coverage - did I miss some small print somewhere? Thank you for your kind assistance!

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RELEVANCY SCORE 48.4

I just bought this laptop and I can't seem to enable touchpad scrolling? The touchpad itself is working, but there's no way to scroll. Everything I've found online says it was a problem with Windows 10, and you have to enable that setting under Mouse Properties in the ELAN tab, but when I go there, there's no device listed. Is there anything I can do to fix this?

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RELEVANCY SCORE 48.4

I recently purchased Lenovo ideapad 320 80XV with AMD Processor dual core. Windows 10 was not working on it.  system was crashing. so installed win7 64 bit. I am using Synaptics driver, but touchpad does not seem working. The error reads "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)". I am unable to fix it.Hardware ID is :ACPI\ELAN060C*ELAN060C Please help to get correct driver for it or troubleshoot.warm regardsRahul

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RELEVANCY SCORE 48.4

Hello, I purchased a Lenovo IdeaPad 310-151SK (non-touchscreen).  Other than an extremely awkward placement of the up arrow key and Shift key, I like it.  But there are two reoccuring problems which I can't solve, which may or may not be related. 1) Periodocally, the pointer gets a mind of its own...  it moves erratically, opens and closes windows (as if the buttons left/right buttons are being clicked), jumps around, barely (if at all) responses to motions on the touchpad.  But if I wait 15 to 60 seconds, everything returns to normal.  It's strange.  Waiting for a bit is the only solution.  This happens about once every two hours of usage, not enough to cause real problems, but enough to be annoying.  No apparent  correlation with system utilization, time since boot, etc. 2) Also periodically, the computer hangs.  I can move the mouse cursor, but that's it.  Clicking doesn't get a menu, even on the desktop. In fact, everything with the computer, except the cursor, 'pauses'/freezes for 20-30 seconds. Then it returns to normal.  No correlation with the event above either. I have tried updating drivers.  I have watched for some event that proceeds the two events.  Frustratingly, the latest driver, from Lenovo website, for the ELAN touchpad causes Win10 to bluescreen, so I have rolled back to previous driver (related/separate issue? why is that driver even posted on the Lenovo official webs... Read more

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RELEVANCY SCORE 48

i  bought my laptop ( ideapad320) yeasterday.... i have a problem with the touchpad ..... i've searched and all i found is that i should enable it from the elan tab in the mouse properties which i didnt find, then i tried to install the driver but i faild to find it for windows 8 which is my operating system what can i do to enable the touchpad
 
Mod's Edit: Additional information added to Subject line for clarity of issue.
 

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RELEVANCY SCORE 48

Hello lenovo community.
 
I just got my new Lenovo Ideapad 710s-13sk yesterday.
 
I've used it for 2 days now, and it seems that the 2 finger scroll up and down triggers the 3 finger function from time to time?
 
So when i want to scroll, sometimes the task view shows up or everything minimizes depending on what direction i scroll of course.
 
Have anybody else experienced this and found a solution for it?
 
Best Regards,
Christian
 
Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.
 

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