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Windows XP compromised by Adwcleaner. Basic functions no longer work

Q: Windows XP compromised by Adwcleaner. Basic functions no longer work

First, let me state that I`m already being assisted by a member, however the topic started in the Malware section; I believe someone with expertise in Windows XP would be very useful as we seem to be running out of options.
 
the topic can be found here: http://www.bleepingcomputer.com/forums/t/573199/pop-ups-malware-and-unwanted-redirects-adwcleaner-trouble-as-well/?view=getnewpost
In short, I used adwcleaner incorrectly and cleaned critical sections of XP....I`m not exactly clear what those sections were but my functions where certainly compromised. I asked for help and was receiving assistance, but things went from bad to worse when I was told to uninstall my browser...under normal circumstances this would not have been a problem, I believe. Yet, with the compromised XP I seemlingly have no way to reinstall any browser. (I`m currently at a internet cafe and have been using my Iphone)
 
Moreover, the restoration function and administrative functions all seem to be compromised, so we cannot seem to undo what we`ve done.
 
I`m requesting assisantance from anyone with experiance with XP, at this point my main goal is to simply restore the PC and or reinstall a Browser.
 
Regards, and much thanks
 
Sheldon

RELEVANCY SCORE 200
Preferred Solution: Windows XP compromised by Adwcleaner. Basic functions no longer work

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Windows XP compromised by Adwcleaner. Basic functions no longer work

Hi sheldonofosaka Since you are already being assisted in the Malware Removal section, you cannot ask for assistance on the same issue (or any other assistance related to that system) until you are done in your other thread. If you having questions or issues, please ask them to the helper in your thread.Requesting a Moderator to close this thread to prevent confusion.

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RELEVANCY SCORE 67.6

Hello,
I first noticed my Windows 7 Home Premium has stopped working correctly a few days ago when I'd startup IE11 and no pages would load. It tried, but nothing happened. It was as if it was being blocked from loading. Firefox and Chrome both worked, so it wasn't a connection issue. Then I tried to access Windows System and Update from the control panel and neither would launch. Programs launch fine, but some Windows applications won't launch at all. I thought I might have a virus, so I performed full scans with McAfee and MalwareBytes in normal mode and safe mode. MalwareBytes found a few registry key issues, but eliminating them didn't solve my Windows issue.

Then tonight, I noticed the message "Windows 7 Build 7601 Windows Not Genuine" in the lower right hand corner of my desktop. I searched these forums and found this older thread.
On latest update getting Build 7601 Windows not Genuine

I followed the instructions and it did eliminate the message on my desktop, but still many control panel functions remain inaccessible.

I tried restoring my system to Dec 1, 2013 and that didn't solve the problem either, so I undid the restore back to Dec 21, 2013 in order to get the various updates to Windows back. I've been trying to force a Windows Update but have been unable to do so, since I can't launch Windows Update from the control panel, the start menu or anywhere.

I tried to delete a program, but got the error message that the Windows Installer wa... Read more

A:Inaccessible Windows Basic Functions

Hello and welcome soulcat mate might be worth a phone call to Microsoft to sort that out. I know there are members who know about this validation stuff but if you can it could be sorted on the phone.

PS Meant to add did you try a system restore to before the IE11 update?

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RELEVANCY SCORE 66.8

Hello All,

I am having a frustrating problem, my windows key no longer works. I like my WK + F, and WK + D functions. Any idea why it ceased working?

I restarted, and cleaned all viri.

Thanks!
 

A:Windows Key, No longer Functions

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RELEVANCY SCORE 64.8

just get Aw Snap! as soon as it starts up

when I attempt to learn more, I learn nothing

A:Chrome no longer functions after recent Windows update

I have tried un-installing and re-installing Chrome- made no difference.

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RELEVANCY SCORE 59.2

Believe I have a virus as my laptop is slow booting, will not do MS Updates, Security Essentials will not update, Mal. Software remover stops at 52 files, and disc defragmentor does not work.  Also noted that if I use the laptop on line to download anti virus files that it sometimes redirect to an unsecure site according to WOT in Firefox.
 
Have ran Security Essentials with nothing, my Malwarebytes pro will not function except through Chemealeon and negative results, MacAfee Stinger negative results, Tdsskiller negative results, EEK removed two Trojans still have problem.  This one is tuff to find.  Help would be appreciated.
 
DDS log:
 
DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 11.0.9600.17041  BrowserJavaVersion: 10.13.2
Run by Mikie at 22:24:35 on 2014-05-28
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.7658.5036 [GMT -5:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {641105E6-77ED-3F35-A304-765193BCB75F}
AV: Emsisoft Anti-Malware *Enabled/Updated* {8504DEEF-CC04-1F76-2137-F1A5F4A659DA}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Emsisoft Anti-Malware *Enabled/Updated* {3E653F0B-EA3E-10F8-1B87-CAD78F211367}
SP: Microsoft Security Essentials *Enabled/Updated* {DF70E402-51D7-30BB-99B4-4D23E83BFDE2}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Program Files (x86)\Emsi... Read more

A:Possible virus my windows 7 functions do not work

Found my problem, new antivirus upgrade reset windows service switches to off.  Eliminated upgrade reset services to start, everything seems to be working again.  Further scans show no problems.  Thanks for everyone's help - please close this topic.

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RELEVANCY SCORE 58.8

I am using my phone to access this website so I cannot upload the frst at present moment. I will have access to another computer soon and will upload it.
 

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RELEVANCY SCORE 58.8

My windows 7 home basic key is no longer valid after reinstalling windows 7 from windows 10 on it.

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-3H233-PTWTJ-YRYRV
Windows Product Key Hash: iplHJdWi/M942hdv/dPc8+K1E4Y=
Windows Product ID: 00346-339-0000007-85197
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.002
ID: {7FF26687-0E64-485C-B6BE-1D53788AA38E}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Basic
Architecture: 0x00000009
Build lab: 7601.win7sp1_rtm.101119-1850
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 0... Read more

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RELEVANCY SCORE 58

I discovered by accident that maybe some cheaper boards do not perform the most basic functions in some cases, such as reading a certain hard disk or certain DVD drives at all while the same devices are fully functional when connected to a better board.

I would like to know if anyone else has run into a similar problem.

Here are the details:
I have three machines here with ECS L7VMM(2) boards, Athlon 3200+ processors and 256 Megs or more of RAM.

I have one machine with Gigabyte 8IPE1000G board, Pentium 4 2400-MHz processor and 512 Megs of RAM.

I have a hard disk that is going bad and I'm attempting data recovery. All of the ECS boards will recognize the drive but none will recognize its partition or the files on it. The Gigabyte board will read the drive's partition just fine, allowing recovery of files by a simple process of drag-n-drop.

Also, none of the ECS boards will read a DVD-R in a certain Lite-on DVD reader I have while they will all read the same DVD-R in an AOpen (better quality?) reader.

The Gigabyte board will read any DVD-R in both of the readers.

To be sure, jumpers are correct, as the ECS boards will read standard CD-Rs.

Has anyone else run into a similar situation?
 

A:Cheaper boards don't perform basic functions???

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RELEVANCY SCORE 58

So my WiFi is gone. Completely gone. As in, its no longer an option on my Toshiba laptop with Windows 7. It suddenly can't use WiFi at all. Only Ethernet cable. I have no idea why. I am not even able to turn my WiFi off or on, because the laptop won't bring up any options for it. I pressed my wireless function key. Where my Bluetooth and WiFi are. And now only Bluetooth shows up. Any ideas?
 

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RELEVANCY SCORE 58

I've been getting help on another thread in removing a virus or something of the sort. It seems that is totally gone but after running the last program advised, Winpfind3u, my computer is totally jacked. When it boots up it takes nearly 4 minutes at the "windows is starting..." screen then another 3 to load my desktop. I noticed once I got in that my gateway was disabled but "Network Connections" is totally empty where as there were 3 different options before. I had to enable it through System. So I have a connection and the virus seems to be gone but now I am unable to paste. Ctrl V doesn't work and the option is grayed out in the menus. Browsers and programs are not minimizing into the task bar, instead they just disappear and I'm only able to find them again if I alt/tab.

I decided I should probably reinstall but I can't move anything to my flash drive to back it all up!! I can't paste, I can't drag and drop and I can't use the "send to" option either. I haven't tried burning disks yet because I'm hoping maybe I won't need to reinstall after all.

Please help!
 

A:Various functions no longer functioning!

You'll have bigger troubles yet if you try to change things around before Cheeseball finishes disinfecting your machine. Best you stick with that thread until you're all clear on the malware. It takes a while, and I know it's frustrating, but it looks like you two have a bit of work to do there yet....
 

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RELEVANCY SCORE 58

Hi there. Was trying to use the XPS printer this morning, and it no longer works. When I selected it from among the printers, the print button was grayed out. So I uninstalled it, but cannot reinstall it. I know the steps, of selecting a local printer, choosing Microsoft, then xps. At that point, I am getting an error message. If I click on 'replace current driver', then it says 'element not found'. If I select 'use the driver currently installed', the message is: 'Unable to install- the handle is not valid'.
I also made sure that xps services was ticked on. What am I missing? Thanks in advance for your help.

A:XPS Printerno longer functions

XPS is a part of Microsoft Office.

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RELEVANCY SCORE 57.2

So I just installed Adobe Design Premium CS3. Everything works fine except for 1 thing. Everytime I try and do a lot of basic stuff (delete a file, move files, etc.) Adobe Acrobat 8 keeps coming up saying it's configuring Acrobat or sometimes it says Installing Acrobat 8. What gives? I have tried reinstalling, I uninstalled and reinstalled and it still does it.

Any thoughts?
 

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RELEVANCY SCORE 57.2

So recently, I just noticed that I can no longer use any handwriting functions of Windows. And I mean, all of them.

Example, when I use windows live messenger, I clicked the handwriting icon because I Was gonna draw something for a contact obviously, put my mouse inside, and no dot appeared. Clicking yielded no results. And then I opened OneNote, and other various handwriting enabled applications through windows, and nothing would work. Paint and all that worked and stuff, but it was just these handwriting applications not working.

I can't seem to figure out what's the issue, I've tried uninstalling and reinstalling the Tablet PC optional components and such.

Plus, on the flipside, I can no longer use the snipping tool. It says "The Snipping Tool is not working on your computer right now." I think there's a correlation between that and my handwriting functions not working.

ANy suggestions?

A:Handwriting functions no longer working

Alright, so here's an update

I disabled UAC all the way through. It never comes up, so effectively, everything is administrator approved. My snipping tool and handwriting functions are working correctly.

What gives?

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RELEVANCY SCORE 57.2

Hey folks -

So I tried to install some new RAM. And now my computer no longer works, even with the original RAM hardware.

My computer specs:
Chipset: VIA K8T800
Max Unbuffered DDR SDRAM: 3072MB
Supported DRAM Types: DDR SDRAM only
184-pin DIMM Banking: 3 (3 banks of 1)
Module Types Supported: Unbuffered only
Error Detection Support: ECC and non-ECC
Graphics Support: AGP 8X
Max Component Density: 512Mb
USB Support: 2.x Compliant
WinXP
Graphics cards: ATI Radeon 9600 RV350
CPU: AMD Athlon 64 3000+

I bought this RAM:
http://www.newegg.com/Product/Produ...&cm_mmc=TEMC-RMA-Approvel-_-Content-_-text-_-

I initially had 512kb in, with 2 empty slots. I moved the 512kb to slot 3, and put the 2 new 1gbs into slots 1 and 2. Fired the computer up and it won't get past the initial screen. Took out the old 512kb from slot 3 and left the other 2 in. Still won't get back initial screen. Took out 2 new gbs and put original 512kb back into slot 1 - now it won't even give me the initial screen.

The RAM was all pushed in fully, and all cords are tightly connected.

I was very careful to keep myself grounded, etc. I'm not well educated when it comes to computers, but I was able to build the system a few years ago - so I guess i know enough to be dangerous.

So my questions are
1) Any idea if there is anything I can do to revive her?
2) If I need to build an entirely new system, would you recommend I keep this RAM or send it back (I seem to recall hearing... Read more

A:Tried to install RAM - computer no longer functions :(

Didn't mean to hit Submit yet.

Could I take my computer somewhere to have the individual components tested, and if so, any idea what that kind of service typically costs?

Any help would be greatly appreciated.

Jon
 

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RELEVANCY SCORE 56.8

hello. this problem really sucks. my parents tried installing NAV 2005, and also the new Turbo Tax Deluxe. On both installation occurances the installation fails. I assumed it was a virus, because you cannot get to the windows update site, or the panda active scan site in internet explorer. I have ran spybot and adaware and also AVG virus software. they all found something related to internet explorer. So i tried reinstalling norton but it fails again when it gets to the same point, subscription confirmation shows on the installation window. anyways... i have found from messing around that the search function doesn't work, also i cannot edit user accounts. this computer does not have SP2, but is up to date otherwise. I would dl SP2, because maybe this is a problem from not having it, but i cannot get to the windows update site, and the automatic update will not work as i said before.

i would really appreciate any help you could give me. Thanks a lot!
 

A:Solved: windows' functions won't work (updates, search, user accounts, etc.)

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RELEVANCY SCORE 53.2

Hi guys I just have a quick question. Will VB.net 2008 work on Windows 7? Im sure it will but just want to be sure.



RJ

A:Will Visual Basic.net 2008 work on Windows 7

Look here Enhancing your applications for Windows 7 - developer Fusion - ASP.NET, C# Programming, VB.NET, .NET Framework, Java and Visual Basic Tutorials
And here Microsoft Visual Studio on MSDN

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RELEVANCY SCORE 52.4

I developed a program in visual basic 6.0 and it works perfectly under Windows XP. When I try to run it on windows 7, some portions of it do not quite run as expected. All of the DLLs and other support files used by my application appear to be installed, but from what I?ve read this seems to be a common problem. Is there a workaround that might improve this?

Thanks.

A:What can I do to make visual basic 6 applications work under windows 7╔

Visual Basic 6 came out in ~ 1998.

Upgrade your VB version - http://msdn.microsoft.com/en-us/vbasic/default

Regards. . .

jcgriff2

`

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RELEVANCY SCORE 52

hi all the forum.... i have a windows 7 32 bit on my notebook..... i have deleted already virus..... now i go adwcleaner, but when the software start, there is a problem: adwcleaner stop go, and not work.... you help me??? malwarebytes i have used and no infected.... thanks for advance, best regards

A:adwcleaner....not work

You can report any issues with AdwCleaner to one of the developers (fr33tux or cocochepeau) at the official Malwarebytes AdwCleaner Forum so they can investigate.

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RELEVANCY SCORE 52

Hi,
I upgraded my Samsung R720 Notepad from Vista to Windows 7 approx 12 months now as part of a free upgrade with the purchase. Ever since the upgrade I've been struggling to get my Fn Keys working again. I've updated all the drivers available via the Samsung download centre but to no avail.
Any support or pointers would be greatly appreciated.

A:Fn keys no longer work with Windows 7

  
Quote: Originally Posted by astonUK


Hi,
I upgraded my Samsung R720 Notepad from Vista to Windows 7 approx 12 months now as part of a free upgrade with the purchase. Ever since the upgrade I've been struggling to get my Fn Keys working again. I've updated all the drivers available via the Samsung download centre but to no avail.
Any support or pointers would be greatly appreciated.


Warning backup before updating BIOS.

Have you updated the BIOS?
Ken J

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RELEVANCY SCORE 51.6

Hello forum I am here to report an application called adwcleaner that does not work, when i try either the new version or the one before it keeps freezing and then i have to shut it down. Does anyone know how to fix this and what is causing the problem??

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RELEVANCY SCORE 51.6

AdwCleaner v4.1.0.3 does not work on WindowsXP SP3. 
 
It get a fatal error in Line 2057.
Error: Variable must be of type "Object".
 
Is there a work around available?
 
 
 

A:AdwCleaner Does Not Work On WindowsXP

I left a note for the developer.If you are running AdwCleaner due to issues with your browser/computer...there are other tools which can be used. If you need individual assistance with malware infection, you should start a new topic in the Am I infected? What do I do? forum

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RELEVANCY SCORE 51.6

For no apparent reason, Windows sounds have stopped working. Going to ControlPanel>Sound>Sounds and performing a test on any Windows sound produces nothing. I have sound, as playing a *.wav file works fine, including the C:\Windows\Media\*.wav files. I did a Command Prompt > sfc /scannow and got the message that Windows Resource Protection did not find any integrity violations. What can be wrong?

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RELEVANCY SCORE 51.6

recently my computer was acting up and would not startup past the "windows is starting up" screen. I really wanted to play a bunch of games I just bought so I kept occasionally getting it to work in "last known good configuration". Safe mode didn't work and eventually I ran a disc I have no idea what it's called but it said soldierx on the screen and ran like 8 virus scans and did a bunch of tests on my comp, apparently geeksquad uses it. Anyways it removed 3120 spyware, but right before I decided to run this the only reason I decided to was because my keyboard and mouse stopped working. It works in the bios and anything before I actually get to my desktop, lights up and everything, even the keyboard shortcuts work such as windows search, but I can't move my mouse or do anything with my keyboard. I ran startup repair and it says that windows can't automatically fix the problem, had my dad do some pin reset thing where you do something with the battery and move pin 1 to 2 and 2 to three or something like that and didn't work, the bios has ps/2 enabled and legacy something enabled which I read could be the problem, and I have no restore points. Is there anyway I can fix my problem without a full restore?\

A:Keyboard and mouse no longer work? (windows 7 64)

Have you tried removing all peripheral devices with corresponding cables and connections internally/externally? PS/2 and USB are alternative ports for keyboard and mouse. If USB is not working use the PS/2 ports provided you would use the PS/2 devices. This is also same for USB mouse and keyboard. Makes sure they are enabled if both are present under BIOS setup menu.

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RELEVANCY SCORE 51.6

i have install windows 10 but now my headfone is not working....i try to solve it whit the lenovo solutions centre but that dosn't work.....what to do now?
RenÚ
 
Mod's Edit: Additional information added to Subject line for clarity of issue.
 
 

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RELEVANCY SCORE 51.2

I am experiencing a (seemingly) unique problem, i.e. I can't find a solution on Google or anywhere else. I have several functions that will work for only a second or so, and then stop functioning or just disappear completely. Some of the more prevalent examples include:
The foxsaver add on for firefox (basically an internet screensaver of photos) disappears as soon as it starts. Mouse movement should not affect this, as you are supposed to right click to exit the screen saver.
When I press alt-tab to switch between programs, the task switcher disappears before I have a chance to select which program I want.
Spell check on MS Office comes up with misspelled words and suggestions, but then the suggestions are immediately grayed out and become unselectable. (Pictures follow)
When I click the "?" button on a menu, the explanation box shows up for a second and then immediately disappears. I will post a picture of the box I am talking about, indicated by a red arrow.
 

A:Functions work only for a second or two

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:35:09 PM, on 5/3/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16827)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Adobe\Photoshop Elements 7.0\PhotoshopElementsFileAgent.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
C:\WINDOWS\system32\SearchIndexer.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\WLTRAY.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.EXE
C:\WINDOWS\system32\taskswitch.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Microsoft Money Plus\MNYCoreFiles\mnybbsvc.exe
C:\Program Files\ATI Technologie... Read more

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RELEVANCY SCORE 51.2

Hey everyone. I have a problem. I have several city building games such as Pharaoh with the Cleopatra extension, Caesar III, and others. These are very old games and they worked fine with Windows 7 if I ran them as an administrator. Unfortunately I can't even install them without getting an error on Windows 10. I am just wondering if there is a workaround for this. If there isn't, is it possible that I could keep Windows 10 but also install Windows 7 on my computer as a dual boot type of thing so that way I can go into Windows 7 when I want to play my games? I am not sure if I can do that or not. I know I can do a Factory Reset and put Windows 7 back on my computer because it is on a separate partition which was not touched by the Windows 10 upgrade but I am not sure if I can somehow install it and keep Windows 10 or not. Anyway, here is my system information if it is helpful for you:

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: AMD Athlon(tm) II X2 215 Processor, AMD64 Family 16 Model 6 Stepping 2
Processor Count: 2
RAM: 4863 Mb
Graphics Card: NVIDIA GeForce 9100, 256 Mb
Hard Drives: C: Total - 598934 MB, Free - 554557 MB; D: Total - 10992 MB, Free - 1636 MB;
Motherboard: PEGATRON CORPORATION, VIOLET6
Antivirus: COMODO Antivirus, Updated and Enabled
 

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RELEVANCY SCORE 51.2

When I try to logon; Windows looks like the fingerprint Windows Hello works but it doesn't.  It ask for my pin which doesn't work either.  Only my password works.  I used to be able to use my finger for everything.  Now I can't.  It recognizes my finger but just won't logon.  If I try a different finger it says wrong finger.

Dell XPS 9560
Windows 10 Pro
All updates applied.

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RELEVANCY SCORE 51.2

Hey everyone,

Hope somebody can help- my computer is an HP Pavilion dv7 PC Notebook, running Vista 64bit, everything at it's most updated. I got prompted to update my system by Windows Update, and I went ahead and clicked on the ones that were security oriented, and one pertaining to my Nvidia HD driver figuring that it couldn't hurt. Well, immediately after this was completed and the system restarted, there arose a problem. The mute key on my quickplay touch pad above the keyboard stays lit orange, meaning muted. I can touch it and the icon in the volume control on the screen will become muted, and I touch it again and it becomes unmuted- but the key itself remains orange as if indicating it's muted... which it sort of is. I'll explain: there is only sound coming out of the subwoofer on the bottom of the computer itself, not out of the high quality speakers above the keyboard. It's troubling me, and I've gone through all the typical procedures, reverting back to the last updated state, deleting the updated files, etc. So, essentially, I know I could use headphones (tried, and they seem to be working fine) or external speakers, but the one that was built into my unit was absolutely top-notch and I loved it. It's troublesome to spend so much money just to have something dumb like this happen, I've had this unit for months and have had no issues until this. I highly doubt it's virus related- just doesn't seem to be the case, and I've scanned for them numerous times now with... Read more

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RELEVANCY SCORE 51.2

I recently noticed there was no sound when using my desktop and when I clicked on the sound icon (bottom right) was told no speakers were connected. I checked all the connections between the tower and the monitor but nothing obvious was disconnected. There are built-in speakers on my HP 2009v monitor so I couldn't figure out what was going on. The monitor is connected to the desktop, although it doesn't show as existing on the HP Support assistant. After a lot of searching on websites and downloading updates from microsoft and HP  I found advice on your forum to download software updates on Windows 8.x. Did this and now my headphones work but the built-in speakers still don't work. Help please! The monitor has it's own set of controls and menu and I get the impression that something there may not sit well with Windows 10 - when I've tried to use the Auto function and the menu on the monitor all sound has previously disappeared (I got as far as sound in the headphones previuosly).  I'm not touching that set of controls now, in case I go back to no sound at all! Any detailed suggestions please? - I don't know lots about computers so I'm a bit intimidated by things like opening in safe mode etc Cheers

A:Speakers on my HP 2009v monitor no longer work after Windows...

Hi: See if installing this W10 IDT audio driver gets the sound to work again. Install and restart the PC. This package provides the IDT Tempo High Definition Audio Driver for supported desktop models that are running a supported operating system. File name: sp71717.exe 

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RELEVANCY SCORE 51.2

I recently noticed there was no sound when using my desktop and when I clicked on the sound icon (bottom right) was told no speakers were connected. I checked all the connections between the tower and the monitor but nothing obvious was disconnected. There are built-in speakers on my HP 2009v monitor so I couldn't figure out what was going on. The monitor is connected to the desktop, although it doesn't show as existing on the HP Support assistant. After a lot of searching on websites and downloading updates from microsoft and HP  I found advice on your forum to download software updates on Windows 8.x. Did this and now my headphones work but the built-in speakers still don't work. Help please! The monitor has it's own set of controls and menu and I get the impression that something there may not sit well with Windows 10 - when I've tried to use the Auto function and the menu on the monitor all sound has previously disappeared (I got as far as sound in the headphones previuosly).  I'm not touching that set of controls now, in case I go back to no sound at all! Any detailed suggestions please? - I don't know lots about computers so I'm a bit intimidated by things like opening in safe mode etc Cheers











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A:Speakers on my HP 2009v monitor no longer work after Windows...

Hi: See if installing this W10 IDT audio driver gets the sound to work again. Install and restart the PC. This package provides the IDT Tempo High Definition Audio Driver for supported desktop models that are running a supported operating system. File name: sp71717.exe 

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RELEVANCY SCORE 51.2

Im really horrible with computers. Today I ran adwcleaner thinking i would get rid of any nasties that may be lurking on my computer. Honestly I dont know why i did it as my computer was working fine. It uninstalled my VPN and Bitlord - a torrent site i use. I rebooted and tried to reinstall. It wont let me reinstall bitlord and it did let me reinstall my VPN software (hotspot shield) but it wont connect so its pretty useless. 
 
How can i fix this? My computer is a laptop running Windows 7. 
 
TIA

A:ran adwcleaner now vpn or torrent wont work

Internet connectivity problems can occur for a variety of reasons to include corrupted networking software installation, third-party software inserting itself into the network adapter settings, misconfiguration or corruption issues with TCP/IP protocol stack and Winsock due to malformed LSP, deletion or incorrect removal of networking software and removal of a malware component which had inserted itself into the winsock. There are some common (but simple) solutions here which can help resolve connectivity issues.AdwCleaner previously removed Hotspot Shield which resulted in loss of Internet Connectivity but that was fixed a while ago.When AdwCleaner is first run, all report logs, AdwCleaner[SX].txt and AdwCleaner[CX].txt are stored on the %systemdrive% (usually C:\).Please copy and paste the contents of AdwCleaner[CX].txt in your next reply so I can show the developer.If you ran AdwCleaner a second time the log will be saved in the same location but named AdwCleaner[CX].txt (where the largest value of X represents the most recent report).If you are positive these files were falsely detected, you can report it in the AdwCleaner False Positive Reporting Topic...and include the log file instead of posting it here.

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RELEVANCY SCORE 51.2

I see that a number of people have had this problem and reported it here, but I've tried several solutions and nothing seems to work.   I tried these commands:netsh winsock resetnetsh interface ipv4 resetnetsh interface ipv6 resetipconfig /flushdns But it would never say they were successful.  It'd just say: Attempting to start netsh winsock reset as user "XXXX" ... I used runas /profile /user:XXX  to run the command as an administrator I tried all the other steps in this post as well, but nothing worked:http://www.bleepingcomputer.com/forums/t/563709/cannot-connect-to-internet-browsers-after-using-awdcleaner/?p=3600427 Help?

A:Internet Won't Work After Running Adwcleaner

"I used runas /profile /user:XXX  to run the command as an administrator"
 
Did you try pressing the Windows key + X and then selecting Command Prompt (admin) for an elevated command prompt. If not type the above commands again. Then reboot.

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RELEVANCY SCORE 50.8

Hi Gang

Below is a screenshot of some errors in my pc. The functions listed at the bottom of the page like screensaver or desktop background etc just continue to load - and load and load etc and never do anything. I have tried a Win7 repair install but for some reason it says my version is incompatible with my disk. It is the same disk. I'm using Home Premium Sp1.

I have a dual boot drive. My specs are in the pc icon above. I have run a chkdsk from the D drive which is Winxp. No joy.
 

A:Help, n one of these Win7 functions work

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RELEVANCY SCORE 50.8

On my computer I have Win 2000 Pro loaded. Not long ago (roughly 2 weeks) I stopped being able to access my Add/Remove Programs or the Search function on the Start Menu. I am listed as an administrator. I looked on a previous thread (which I couldn't find again), and it said to use start>run>chkdsk and so on. I printed it off of here and ran it on my computer at home. It didn't work. I ran Spybot, Ad-Aware, SpySweeper, and Norton. I also ran HijakThis. I'm thinking that I may have deleted something I shouldn't have. I don't have the log since I can't save anything or send anything. All I deleted was things that said Surce.net or com or exe. On another thread it said that was what I was supposed to delete for expl32 or psexes or something. I'm wondering either how to fix the parts of the system that don't work, or at least bring back what I deleted, and try Hijak This again.
 

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RELEVANCY SCORE 50.8

On my computer I have Win 2000 Pro loaded. Not long ago (roughly 2 weeks) I stopped being able to access my Add/Remove Programs or the Search function on the Start Menu. I am listed as an administrator. I looked on a previous thread (which I couldn't find again), and it said to use start>run>chkdsk and so on. I printed it off of here and ran it on my computer at home. It didn't work. I ran Spybot, Ad-Aware, SpySweeper, and Norton. I also ran HijakThis. I'm thinking that I may have deleted something I shouldn't have. I don't have the log since I can't save anything or send anything. All I deleted was things that said Surce.net or com or exe. On another thread it said that was what I was supposed to delete for expl32 or psexes or something. I'm wondering either how to fix the parts of the system that don't work, or at least bring back what I deleted, and try Hijak This again.
 

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RELEVANCY SCORE 50.4

Man, have I got a weird one for you. First thing first, I am by no means un-tech-savvy, so feel free to use technical terms if your have an idea about this. Let me explain:

So I've had my regular Windows 7 for a long time now. It's always worked perfectly. I decided to give the Windows 8 Preview a try, so yesterday I shrunk my Win 7 partition to 327 GB and gave my new Win 8 138 GB (number not relevant other than to show they have plenty of space). All is well so far, 7 still booted fine in the meantime.
So I pop in my Win 8 DVD, boot from it, install to the empty partition, no problems.

BIOS Screen, Boot Selection, Windows 8. Messed around, works great. Alright, let's go back to Windows 7 and use some of my programs.

BIOS Screen, Boot Selection, Pick Windows 7 Ultimate (Recovered), BIOS Screen, Black Screen, BIOS Screen, "Press control and S to enter boot setup" (weird), BIOS Screen, Long wait on a black screen with a mouse pointer (never happened before this, used to be almost instant), aaaand finally logged into the desktop. Well, that's weird. A lot of the startup programs aren't loading up. And my keyboard and mouse do nothing.

My keyboard and mouse are Logitech wireless combo usb dongle. Always used them. I tried different ports, a few restarts, and even tried a different wired usb keyboard.

Well that sucks. Went into BIOS screen, and Legacy USB devices was enabled (just to check), and I also tried toggling the EHCI hand off just for kicks. Noth... Read more

A:Windows 7 input devices no longer work after 7/8 dual boot

Sounds to me like Windows 8 got confused and overwrote data in the Window 7 registry. If System Restore is not an option, then a Repair Install is what I would do. And that might not work either. Repair Installs don't work when the permissions have been pooched, and who knows what Win8 did to your Win7 registry.

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RELEVANCY SCORE 50.4

Something about my windows xp pro machine is just not right. Running AMD 3200+ venice, 1 gig of ram, 120gb hd... At first my problems began with windows media player, when I would go to play some avi's, it would bring up a message saying that it would need to close.. The movie would play in the background, so I could move the message out of the way, and watch my movie ok, but if I hit ok on the message it would close windows media player. I did some searching in these posts and found something that seemed to help that situation.

Now, I also have a 250 gb external drive, that I shut off when I am not using it as it is pretty loud. Usually, I can turn the drive on, and within about 10 seconds or so, windows will recognize it and I can begin accessing my files. For the past two days though, If windows is running and I plug it in, I hear the tell tale beep that windows gives to say that there is new hardware connected, but then when I open my computer to access it, my computer just hangs. The rest of the machine functions ok though. I am writing this post, on the same machine with a hanging my computer at this very moment. I also have a desktop shortcut to the drive, and if I click on that, I get similar results. Sometimes windows will pile on top of each other, and become unclosable...frozen.. At current, the only way to heal the situation is to turn off the machine, and reboot. Rebooting with the external drive on and plugged in will allow me to access the drive, and it ... Read more

A:Certain things no longer work in windows, Does not rcngnz external hd without reboot.

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RELEVANCY SCORE 50.4

I have loaded over 1,000 songs from CD's into the Media Library and it worked great. Now, the Library comes up completely blank without even listing Arist, Genre, Playlists, etc. The files are still on the computer and will play one by one. However, the media player will not search for files or read the CD player. Any thoughts out there? This is version 9 running on XP Pro.
 

A:Windows Media Player - Library and Search no longer work

Hi Bantha
Here is and article you might be interested in. http://www.zdnet.com.au/newstech/ebusiness/story/0,2000048590,20268189,00.htm From what I understand version 9 is very hard to uninstall. If you absolutely have to have a Microsoft product and you do find a way to uninstall version 9 then go back to 8.0.
 

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RELEVANCY SCORE 50.4

My system is running Vista Home with all the latest updates.

When using Window Mail (Outlook Express), the links NO longer work.

Here's the Error Message that pops up.

The links seem to get broken AFTER I run the Program Advanced WindowsCare V2.

I've found all kind of solutions for XP users, but none for Vista users.

What do I need to do to get the links working again ??

TIA
 

A:Vista Home/Windows Mail Links No Longer Work

It is Windows Mail (not Outlook Express) in Vista.
What happens if you paste that address into Internet Explorer?
(The URL in your screen shot is valid)

Check IE->Tools->Internet Options->Advance Tab.
Click to reset all IE settings. See if that helps.

Are you scanning emails with any anti-virus?
Scanning Windows Mail with any anti-virus can cause problems.
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm
 

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RELEVANCY SCORE 50.4

Hello people I require some help.

After Microflops recent updates this Tuesday almost all my games except minecraft (thank god) have stopped working, I click on the desktop icon and some might load to the "click to play" screen but won't do anything after that and STEAM won't load at all.

Now I've been browsing the net and I found that Microsoft decided to release 6 botched patches this Tuesday and one of them KB2859537 has been causing issues with some games for people.

So far to no avail I will add I have uninstalled the KB2859537 patch and tried to do a system restore but it didn't help as all games are still unresponsive.

I have also done a full system scan in safe mode with Microsoft Security Essentials and Malwear bites, both of these came up clean.

As I still haven't found a way to get my games running normally again I am wondering if you guys and gals could suggest anything to me as I'm out of ideas.

Also Please note it's nor possible for me to re install windows as I was never issued with the win7 cd when this system was built for me.

Thanks.

A:Almost all games and apps no longer work after recent windows update.

What happens when you try to run your PC games?

Do to Start > Type CMD > Right Click on Command Prompt and Press Run as Admin. > Type SFC /scannow in the popup window.

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RELEVANCY SCORE 50

Hello all,

Alright I was guided in the removal of some nasty rootkits on here about 6 months ago. Since then I've been unable to use Skype, MSN, etc. No messengers. I opted for Meebo, but now I simply can't deal with it. I really need to figure out a fix for this situation.

I'm on a Dell Studio and I'm running Vista. This problem also prevents anything from automatically downloading updates included my registered Malwarebytes, but I can do specific things. I can access all of these messengers via Meebo, I can use the internet unfettered, etc. All I can't do is have any sort of program or independent file access the internet.

Thank you,

Justin

A:Cannot get MSN, Yahoo, etc and all webcam functions to work

Hello let's do this and see what it returns. Reboot into Safe Mode with Networking How to enter safe modeUsing the F8 MethodRestart your computer. When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu. Select the option for Safe Mode with Networking using the arrow keys. Then press enter on your keyboard to boot into Safe Mode. >>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.RKill....Download and Run RKillPlease download RKill by Grinler from one of the 4 links below and save it to your desktop.

Link 1
Link 2
Link 3
Link 4

Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
If nothing happens or if the tool does not run, please let me know in your next replyDo not reboot your computer after running rkill as t... Read more

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RELEVANCY SCORE 50

This was a problem on my last windows 7 computer, and also on my new windows 7 computer.
I just got a Lenovo P50.
After i resume after my computer has been put to sleep, several functions stop working.
Like tuning the display brightness, and my external keyboard(connected via wire on docking station or directly via USB).
The wireless USB mouse works without any problems and always work instantly after sleep
After 2-5 minutes, suddenly brightness and keyboard works.
If i change the brightness before it works, it will show all the changes i made while it didnt work, very fast.

Can anyone help me?

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RELEVANCY SCORE 50

I recently got a new Klip Xtreme multimedia usb keyboard

Model: KKM-101E/S

Seen here:
Klip Xtreme

All the standard keys work just fine. The problem is that none of the multimedia keys do not work at all no matter what i try. I have tested it out on other computers running Windows 7 and it works perfectly. So i'm thinking its a problem with a setting on my computer.

I'm running Windows 7 Ultimate 32 bit
OS Language: English (Trinidad and Tobago)

I had the language on English (United States) originally and that did not work, since then I have changed it to English (Trinidad and Tobago) still doesn't work..

Any ideas what could be wrong?

A:Multimedia Keyboard functions do not work.

Did you get an installation CD with the keyboard, this will probably have the necessary drivers included to make the functions work.

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RELEVANCY SCORE 49.6

I am a Windows Insider Preview user. As of the last build, my FreeCell game icoin no longer opens the game. I had been playing it for several months after downloading "Windows 7 Games with patcher", but in the latest Insider Preview build ( 11102.rs1_release.160113-1800) the game will no longer open. I click on the executable on the Task Bar, and nothing happens.

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RELEVANCY SCORE 49.6

After plugging in my external keyboard, both my external and laptop keyboard no longer function. The keyboards cannot type or execute shortcut commands. When clicking download links it results in downloading download.htm, pressing F results in opening the browser menu in chrome, and clicking website links results in downloading url.htm. This problem persists after unplugging the keyboard but only seems to begin after the external keyboard has been plugged in. After a restart computer use without plugging in the external keyboard results in no issues, though I haven't done so for extended periods of time. The external keyboard functions normally when plugged into another computer, though it was a Mac, so I'm not sure if the different operating system could have an effect here.
 
I've run a Malwarebytes scan already and it didn't pick up anything. I think it's likely a virus, but I can generally just use Malwarebytes to solve the vast majority of my problems so I don't know where to go from here. At the moment I'm running a Spybot search and destroy scan to see if that picks up anything Malwarebytes could have missed.
 
Any help would be appreciated, thank you.
 
Edit: Spybot managed to pick up and delete a virus called win32.downloader.gen, I also ran TDSSkiller and picked up no root kits. The problems still seems to occur.
Edit: I have used the computer without plugging in the external keyboard for several hours without issue.

A:Keyboard no longer functions after plugging in external keyboard

No replies here yet ....
 
Download and scan with Adwcleaner. http://www.bleepingcomputer.com/download/adwcleaner/
Copy and paste the log in this thread or read the instructions carefully on how to use ADWCleaner on the linked Webpage.
 
Which Brand is your external keyboard?
I am thinking there might be a driver conflict and you may be able to fix it by downloading the latest drivers from the keyboard manufacturer's Website.

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RELEVANCY SCORE 49.6

Hi, after visiting some somewhat dubious sites today my right click has completely ceased to function and my left click behaves as a right click. Changing the windows mouse settings have not resolved the issue, scanning with AVG and AVAST did not find anything and Spybot did not resolve the issue. The issue remains in safemode, however the mouse works normally in games (tested in half-life 2). Opera is my normal web browser, however I was also using Firefox3 when the issue first started.

Thankyou for your time.

E: is my OS drive running XP sp2
C: is unformatted

Deckard's System Scanner v20071014.68
Run by Destroid on 2008-07-14 17:30:04
Computer is in Normal Mode.
--------------------------------------------------------------------------------

-- System Restore --------------------------------------------------------------

Successfully created a Deckard's System Scanner Restore Point.


-- Last 5 Restore Point(s) --
14: 2008-07-14 07:30:07 UTC - RP125 - Deckard's System Scanner Restore Point
13: 2008-07-14 06:33:11 UTC - RP124 - Installed AVG 7.5
12: 2008-07-14 06:32:35 UTC - RP123 - Removed AVG 7.5
11: 2008-07-13 10:45:28 UTC - RP122 - System Checkpoint
10: 2008-07-12 09:55:29 UTC - RP121 - System Checkpoint


-- First Restore Point --
1: 2008-06-28 17:12:08 UTC - RP112 - System Checkpoint


Backed up registry hives.
Performed disk cleanup.



-- HijackThis (run as Destroid.exe) --------------------------------------------

Logfil... Read more

A:Right click no longer functions, left click is glitchy.

Nevermind, after further testing turned out to be faulty hardware, please delete.

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