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New build, freezing occasionally w/black screen and oversized mouse cursor

Q: New build, freezing occasionally w/black screen and oversized mouse cursor

Ok, I just put this computer together for my mother in law and it's been randomly freezing, usually with a black screen and an oversized mouse cursor arrow. Once it had like 4 mouse cursor arrows.
This is what the even viewer says;
The Monitor Image service terminated with the following error:
A dynamic link library (DLL) initialization routine failed.

Google has been no help at all.
I think I may need update the video drivers but I'm not sure. I've been trying to download them since early this morning but the computer crashes before I can.

RELEVANCY SCORE 200
Preferred Solution: New build, freezing occasionally w/black screen and oversized mouse cursor

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: New build, freezing occasionally w/black screen and oversized mouse cursor

which operating system is this and what are you using for a graphics card?

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RELEVANCY SCORE 100.4

Ive had my acer aspire 5732z for about 4 years and it was working fine until today. I have already installed norton antivirus so it couldnt be a virus. I was using it this morning and then shut it down, after around half an hour i went to turn it back on and i was greeted with the recovery screen, i tried to start it normally but it wouldnt work and just went back to the recovery screen. I then tried to access my laptop through recovery mode but it will not load all i get is a black screen and after a few minutes the blue windows screen comes up with an oversized cursor but no icons or anything clickable. I have a password on my laptop also if thats any key information. I really dont want to reset it to factory settings as i have extremely important documents on it. Hope somebody can help!

A:Black screen and oversized cursor

Quote:





Originally Posted by ambermason97


Ive had my acer aspire 5732z for about 4 years and it was working fine until today. I have already installed norton antivirus so it couldnt be a virus. I was using it this morning and then shut it down, after around half an hour i went to turn it back on and i was greeted with the recovery screen, i tried to start it normally but it wouldnt work and just went back to the recovery screen. I then tried to access my laptop through recovery mode but it will not load all i get is a black screen and after a few minutes the blue windows screen comes up with an oversized cursor but no icons or anything clickable. I have a password on my laptop also if thats any key information. I really dont want to reset it to factory settings as i have extremely important documents on it. Hope somebody can help!




It now makes one beep when I try to turn it on

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RELEVANCY SCORE 80.8

Just updated to Version 1511 (OS Build 14251.1000)
Now boots to black screen with cursor.
I'm able to boot to Safe Mode w/networking and am on the PC now.
Can't find a Restore Point.
Any info?
I really don't want to Reset.
Pete

A:Last Build update Black screen with cursor

Hi,
There are few fixes in this thread:Solved Fix for windows 10 booting to a black screen - Windows 10 Forums
If nothing works for you, you could back up the whole disc using Macrium Reflect to an external disc, create a recovery media with Macrium and boot with it, recover from the back up and see whether it fixes the problem, HTH.

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RELEVANCY SCORE 78.8

Hi guys. I hope you can help. I have windows xp sp3. When my pc boots it only shows a black screen with a mouse cursor that I can move. ctrl alt delete doesnt work. Neither did system restore. I can boot into windows safe mode. Ive run super malware removal, it found 8 files but didnt fix the issue. The files they found were definitely not infected but thats another story.
Suggestions ?

A:Mouse cursor and black screen

Black Screen (fixmbr) - http://support.microsoft.com/?scid=kb;en-us;314503

Dells and Fixmbr Command - http://en.community.dell.com/support-forums/software-os/f/3524/p/19304465/19589396.aspx

Louis

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RELEVANCY SCORE 78.8

Last night i turned off my desktop from Start>shut down but i realized it didn't really turn off. I turned on the monitor and all i saw was a black screen with a mouse cursor. I shut it off from the tower and went to sleep.

When i woke up and turned the desktop on and i get past the windows start up(windows 7 logo) but all i get is a black screen with a mouse cursor where you are suppose to log in from. Any help would be appreciated.

A:black screen with a mouse cursor

Hello! You should have let Windows shut down the pc on it's own. Pressing the power button to shut it down might have caused issues.

Reboot then as soon as you see your Computer Name system post logo, HP, Dell etc...

Tapping F8 go to Advanced Options or Repair Computer select the language then select "Repair Your Computer" Windows will look for errors if any weather or not it does go to other options go to command prompt type in
CHKDSK C: /R
This will attempt to fix any file system errors and repair any corrupted system files.
This check Disk will take some time be patient have a cup of coffee or a whole pot.

When the scan is complete reboot.

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RELEVANCY SCORE 78.8

I've seen a lot of posts on the internet about a black screen after a reboot. My problem is similar but it happens after I lock windows (Win->L). I get a black screen and can see/move the mouse cursor around but cannot ever get the login screen again. Crtl-Alt-Delete does nothing. I end up having to do a hard reboot. I'm running Vista Ultimate 64 on an ASUS p6t board. I've checked the event logs and there is nothing before the hard reboot. Any ideas?

A:Black screen with mouse cursor, can't log in

Originally Posted by DigitalMan


I've seen a lot of posts on the internet about a black screen after a reboot. My problem is similar but it happens after I lock windows (Win->L). I get a black screen and can see/move the mouse cursor around but cannot ever get the login screen again. Crtl-Alt-Delete does nothing. I end up having to do a hard reboot. I'm running Vista Ultimate 64 on an ASUS p6t board. I've checked the event logs and there is nothing before the hard reboot. Any ideas?



This will happen if your partition table got corrupted. U would try these methods.

Boot from your vista cd and select repair my computer>startup repair. If still unsolved, Boot from your vista dvd repair my computer>select command prompt and type these commands,

bootrec /fixmbr
bootrec /RebuildBcd

Let me know the result....

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RELEVANCY SCORE 78.8

I have a laptop with Vista Home Premium 32-bit. I was using chkdisk and now it will not boot anymore. It only goes so far as to have a black screen and a mouse cursor. If I leave it like that it will eventually reboot and then comes back to the black screen with the mouse cursor. I was wondering if it is possible to repair my system without reinstalling the entire operating system. I don't have a CD or DVD, just a recovery partition.

A:Black screen with mouse cursor

Welcome
It sounds like you may have a hard drive problem. Can you boot in safe mode?

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RELEVANCY SCORE 78.8

When I boot up my laptop it goes to a black screen with a cursor and that's it. I tried this solution from a couple years ago: http://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/HP-G72-b66US-Notebook-PC-Dosn-t-Boot-into-Wind... and it's not working.   

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RELEVANCY SCORE 78.8

Working on a Dell XPS 410 running Windows Vista. First booted into normal mode...after Vista loads the desktop comes to a screen that is completely blacked out, except for the mouse cursor that does move around. The system does boot into safe mode...even safe mode w/ networking. So I installed Malwarebytes and updated to latest version and performed a full scan. About 40 infections were found and successfully quarantined and deleted. When I was promted to reboot the system, I did so and let it boot into normal mode. But to no avail did the removal of found infections seem to fix whatever problems is causing this solid black desktop with no icons, taskbar, or anything except a movable mouse cursor. Does anybody have any ideas I can try before I decide to just re-install Vista anew. Thanks for any and all help.

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RELEVANCY SCORE 78.8

I was reading through your website and found the forum on a black screen with only a cursor available. My laptop has the same problem right now. That froum is now closed... I  ran the program frst64 on my laptop. I have attached the results below and was wondering if you could help me out. I am not sure how to fix it... Thanks a million!Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 13-12-2013 01Ran by SYSTEM on MININT-B97FD6R on 13-12-2013 17:51:27Running from H:\Windows 7 Professional Service Pack 1 (X64) OS Language: English(US)Internet Explorer Version 10Boot Mode: RecoveryThe current controlset is ControlSet001ATTENTION!:=====> If the system is bootable FRST could be run from normal or Safe mode to create a complete log.==================== Registry (Whitelisted) ==================HKLM\...\Run: [HPPowerAssistant] - C:\Program Files\Hewlett-Packard\HP Power Assistant\HPPA_Main.exe [1691192 2010-06-18] (Hewlett-Packard Company)HKLM\...\Run: [SynTPEnh] - C:\Program Files\Synaptics\SynTP\SynTPEnh.exe [2174760 2010-06-03] (Synaptics Incorporated)HKLM\...\Run: [HPWirelessAssistant] - C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWA_Main.exe [363064 2010-04-05] (Hewlett-Packard)HKLM\...\Run: [BTMTrayAgent] - rundll32.exe "C:\Program Files\Motorola\Bluetooth\btmshell.dll",TrayAppHKLM\...\Run: [SysTrayApp] - C:\Program Files\IDT\WDM\sttray64.exe [487424 2010-03-17] (IDT, Inc.)HKLM\...\Run: [HotKeysCmds] - C:\windows\system32\hkcmd.... Read more

A:Black screen with only a mouse cursor

Does anyone have any advice? Please....

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RELEVANCY SCORE 78.8

Hi Everyone,
This is my first time posting here so sorry if these are the wrong subforums!
 
The computer is an prebuilt hp envy h8-1419. 
 
Last week I went to turn on the family computer and after the boot loading (where you see the HP logo with the loading circle underneath), a black screen appeared with a beep.  I could move the mouse around and it seemed like basic functionality worked (I could turn on voice assistance) but I couldn't get it to load the desktop.  CTRL-ALT-DEL didn't work either.  I did see the power/hdd/cdrom lights on the tower working, but the hdd light was permanently on (not flashing) like it was stuck loading or something.
 
I tried rebooting a bunch of times and at one point I did get to the desktop, but it was glitched where the taskbar was a faded colour, the windows button didn't work, none of the desktop icons opened, and the right side of the screen had a black bar.  Unfortunately, I shutdown the computer before thinking of trying ctrl-alt-del.  I then tried to plug the desktop into another monitor and the same issue persisted so I doubt it was the graphics card.
Afterwards I ran HP's UEFI thing and did a start-up test: it failed at the "Hard Disk Short DST" test (it also gave me an error code that came up with nothing on Google).  The HDD Smart, pci device, processor, and memory tests passed.
 
Next I booted into Recovery Mode and tried to use a restore point a week earlier, but after it ... Read more

A:Black Screen with only Mouse Cursor

The "Hard Disk Short DST" is an indication that your HD is nearing death. I suspect the hd corruption killed the video drivers.

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RELEVANCY SCORE 78.8

I have hp ENVY 23, with win 8, i5, 8GB, when I start the computer I see the hp sign then the turning circle of windows turns for a while, then the screen becomes black with the sound of windows start, I can move and see the mouse cursor, but nothing else,
the screen is black, I tried when I press start to press repeatedly ESC, F8,F9,F10,F11 to enter the boot mode but I only had a screen says that window detected stuck key for few seconds then it continues to windows start with black screen, I tried also to
disconnect the electricity, press start button for 15 seconds, nothing changed, any idea how to regain control of the computer.

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RELEVANCY SCORE 78.8

I've got a Dell Inspiron 15 3000 series laptop I'm helping a friend try and fix.
I believe it has Windows 8 Pro.
After powering up past the bios screen and the "starting windows" screen, it is just a black screen showing the mouse cursor, which moves around without issue. It does the exact same thing in safe mode.
I've tried loading last good configuration, the dell diagnostics, the Kaspersky rescue disc, and reseating the ram.
Not sure where to go from here.

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RELEVANCY SCORE 78

Hi, please i need help.
i just installed some updates on my windows 7 Dell Laptop, which the updates includes: Microsoft Essential and i updated my vlc. later on i did restart and after welcome screen i just saw my laptop black out with mouse cursor. i thought it will just be for
some minutes or maybe due to some changes i just did. but it was all like that for more than 30 mins. it was so really frustrating, i wanted to browse to do some work i couldn't do anything again i have to stay awake for two hours shutting the laptop down
and booting again still  the same thing.
after on i tried to boot in safe mode, which was successful but i realized that some of my softwares would not open, i shutdown again to boot to normal windows thinking maybe is because i boot in safe mode. it was so worst in normal windows. still on black
screen but it didnt last long for 15 mins and the desktop background came up. i was happy  but still my softwares like browser, corel and some other apps will not open, i decided to uninstall the vlc again, but showing me you dont have sufficient permission
to access the application please contact your computer administrator. i was just helpless.
the screen task bar atimes turned to white if i restart the windows or shut it down and put it on again. but windows media player works perfectly i can watch film and i can scan with the Microsoft Essential. i checked the settings to see maybe is the Microsoft
Essential i downloaded that deni... Read more

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RELEVANCY SCORE 78

Hi, I have an office desktop pc (HP COMPAQ ELITE 8100) running 64-bit Windows 7. I was manually running Windows update and manually updating some of my drivers when the pc suddenly turned itself off.

I turned it back on and now it doesn't get to the login screen anymore. It just displays a black screen with a movable mouse cursor although I can't really click anything or even press any keys on the keyboard.

I tried loading into the recovery environment but it only gives me the option to restore my hard drive to factory settings, which I don't want since I have lots of important files in it.

I've searched around the forums but I can't find a problem that is EXACTLY like mine.

By the way, my pc is on a dual boot mode with an Ubuntu 11.10 and that is how I'm able to access this forum right now. The dual boot was set-up by the employee that I replaced so I have no idea how this is set-up.
Any help would be appreciated!
-Ron

A:Black screen with movable mouse cursor before login screen appears

Firstly, boot into the Linux operating system, and then create a backup of all important files and data.

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RELEVANCY SCORE 78

Well my dad just brought me a computer from his business to repair, the problem is as i mentioned in the thread title; is a black screen after login with the mouse cursor. I've researched this problem and found that i had to start the task manager (ctrl + alt + delete) and either close down explorer.exe or start a new task which was explorer in the task manager.. My window backround appeared after i started the explorer and so did all my icon.. Everything looked fine so i restarted the desktop.. Same problem occured again, black screen with a mouse cursor... so i started explorer again in the task manager.. the problem is that the computer won't let me do anything.. because there no task running... I tried to go to the control panel and do a system restore but it gave me an error when i clicked on the control panel saying "no such interface was found" i tried downloading a anti malware program but the download failed because it was blocked.. I can't even go to the regedit.. nothing seems to be functioning..

And to make things worse my dad doesn't have the window 7 CD to restore it through the CD. what can i do?

A:Black screen with mouse cursor after login.

  
Quote: Originally Posted by cesar3594


Well my dad just brought me a computer from his business to repair, the problem is as i mentioned in the thread title; is a black screen after login with the mouse cursor. I've researched this problem and found that i had to start the task manager (ctrl + alt + delete) and either close down explorer.exe or start a new task which was explorer in the task manager.. My window backround appeared after i started the explorer and so did all my icon.. Everything looked fine so i restarted the desktop.. Same problem occured again, black screen with a mouse cursor... so i started explorer again in the task manager.. the problem is that the computer won't let me do anything.. because there no task running... I tried to go to the control panel and do a system restore but it gave me an error when i clicked on the control panel saying "no such interface was found" i tried downloading a anti malware program but the download failed because it was blocked.. I can't even go to the regedit.. nothing seems to be functioning..

And to make things worse my dad doesn't have the window 7 CD to restore it through the CD. what can i do?


UPDATE: I tried running it under window safe mode with networking it didn't work. My desktop couldn't even show up, I tried checking the disk (chkdsk /f) but it said i didn't have enough admin power or somethng like that. I manage to find a window 7 CD.. Going to see if i ca... Read more

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RELEVANCY SCORE 78

So i manged to push cltr+shift+esc and task manager came up now what do i do? I looked in the processes tab and the services tab for runonce or oncerun.32 something like that and i dont see that anywhere.i dont know what to do now .
 

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RELEVANCY SCORE 78

after I just installed windows 7 and rebooted after installed  updates  and drivers, I get a black screen with the mouse cursor working, but nothing happens.  I cant get past this, after ´starting windows´icon, the black screen comes up with the mouse and nothing is responding. I have tried everything, F10 and system restore and CMD and boot repair and removing battery, and safe mode does not work either, and I tried to connect another monitor but the screen shows the same black screen with the mouse cursor at every boot I try .I am not able to enter bios. I press F2 but no bios, and pressing F12 does not work either. And pressing alt+ F10 only gives : /NOEXECUTE=OPTION, and some texts. I cant boot from the windows disk either since I cant choose boot options.There is nothing wrong with the hardware for sure. I just have a black screen with the mouse cursor, I have tried everything, all sorts of command lines in CMD, nothing gets me back to windows.I have tried to get it to boot up to CD drive so I can reinstall, but as I said, cant go to bios or  F12 or ALT+f10, and I dont have backup, just istalled windows 7 and all was well, windows update for drivers, reboot then boom, this happens and I been stuck for days now. has to be an update that made this happen. can anyone pease help me ?    acer aspire V5-531 series.   

A:Black screen with mouse cursor after boot

Hello johnquinn,
 
You should read this topic (Chigers): black screen - flash bios V5-571
You have the same setup bios utility (V5-531 or V5-571): Phoenix SecureCore Tiano BIOS
 
To summarize:
1- Download the bios file on the acer support website
2- If it's necessary (Windows version), extract the self-extratible file (*.exe) contained in the zip
    file with 7-zip
3- Format an USB flash drive to FAT or FAT32
4- Copy all files on this one (contained in the Dos or Windows(#2) folder)
5- Follow the instructions of Chigers to recorver the bios

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RELEVANCY SCORE 78

As per title - I decided to update my Win 7 ultimate to SP1 which installed ok but I ended up with a black screen with working mouse cursor and a message box showing something like - "configuring user settings".

This stayed like this for a long time and in the meantime I used CTRL_ALT_DEL to try to run Firefox to get on to the net. Firefox failed to open which appeared to indicate something network related.

I finally shutdown via the taskmanager and booted to Safe mode - with networking. Trying to open a browser resulted in a painful wait which I gave up on. It appeared that it couldn't download anything.

I then did a system restore and got back to full working system. My Windows 7 has been extremely stable and I've no problems. I did a virus check and loaded the update readiness tool but haven't tried SP1 again.

I decided to search around but really this kind of issue seems like it could be caused by a lot of things and I've no clear answer to what is my specific issue. Given the problems with networking issues (eg. some people had suggested they unplugged the LAN cable as their Qnap nas was the problem - beats me but I have a Qnap), maybe it is this.

I doubt it's graphics although originally I suspected it but I do have the latest drivers installed and now I'm back after system restore this is stable as ever.

I'm really searching for either:

1) the best (quickest) way to troubleshoot this problem
or
2) a way to update to SP1 bit by bit - if that's possibl... Read more

A:After SP1 update - black screen with mouse cursor

Why would you install Windows 7 without SP-1?
Where did you get your copy of Windows 7 Ultimate?
With SP-1 installed you will still have over 200 more updates.

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RELEVANCY SCORE 78

My laptop is stuck at the boot screen with a black screen and the mouse cursor on there. I cant get into task manager, safe mode still has the same problem and i have tried booting from the Vista CD to do a repair but it comes up 'windows is loading files' and then just goes to the black screen with the mouse cursor again!

A:Black screen with mouse cursor on boot

Hello ToonArmy,

You might be able to do a factory recovery of Vista. If your not sure of how to do a factory recovery, then post back with what brand is your laptop and I'll be happy to see if I can wrangle up some instructions from your laptop manufacturer's website for you.

Shawn

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RELEVANCY SCORE 78

Hello,
 
I have built a PC and it has been running perfectly until today. I have windows 8.1 installed and I seem to have a bad virus that will not allow me to boot onto the desktop in normal mode. When I type in my username password I get two black screens with a white mouse cursor.  I am able to run the task manager but that is it. I am able to boot to my desktop in safe mode. 
 
This happened today when I got some malware after downloading a free software from CNET. I had a bunch of spamware after the download so I decided to download some anti malware software. I downloaded admcleaner and ran a scan. Once the scan was done it prompted me to "restart my computer to successfully erase the malware" I did so and upon the next restart I was stuck with black screens with simply a mouse cursor. I did a hard restart and the same thing happens. 
 
Can anyone please help me with this problem? I have run a Mcafee virus scan and found nothing, I have also ran a malwarebytes anit malware scan and found nothing. I need to get this computer back up and running.
 
Thanks,
 
Zac

A:Black Screen of Death with Mouse Cursor

Zac;   You should be good if you got the task manager open.  You should see some tabs at the top of the page.  If not, look in the bottom left corner of task manager.  Click on more info,  and then click on the startup tab.  look at the programs that started.  you should be able to get into one that will help you restore to your last backup.  I found that ccleaner was working and allowed me to restore my system to an earlier date when my computer was running well.  You will likely have to reload programs that were loaded in after that restore point BUT you will not loose any personal data.
 
Shanty01

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RELEVANCY SCORE 78

Today I tried turning on pc and run into a wall. After windows ends loading instead of user logging screen I get black screen with just mouse cursor.

Alt+ctrl+del doesn't work, trying to boot up safe mode ends the same, can't recover since windows can't see any recovery points.

I didn't install any new software before it happened except for windows installing some new updates.

Recently I had issues with windows updates causing shut downs and blue screens but nothing so serious I couldn't deal with it.

I've red couple of threads about similar problem and so far I found one that could fix the issue ( Windows 7 boots to black screen with cursor before login screen after - Microsoft Community)
the only priblem is when I try to set full power to all users i get this message: "No mapping between account names and Security ID's was done." and at this point I'm just stuck or I'm just mistaken thinking it might help.

If there is a way to fix it ( No mapping between account names and Security ID's was done.) with cmd (since it's basically the only tool I have access to), or if there is totally different way to deal with it, I would be very gratefull for any help.

A:Black screen on login with mouse cursor

  
Quote: Originally Posted by Daimio


Today I tried turning on pc and run into a wall. After windows ends loading instead of user logging screen I get black screen with just mouse cursor.

Alt+ctrl+del doesn't work, trying to boot up safe mode ends the same, can't recover since windows can't see any recovery points.

I didn't install any new software before it happened except for windows installing some new updates.

Recently I had issues with windows updates causing shut downs and blue screens but nothing so serious I couldn't deal with it.

I've red couple of threads about similar problem and so far I found one that could fix the issue ( Windows 7 boots to black screen with cursor before login screen after - Microsoft Community)
the only priblem is when I try to set full power to all users i get this message: "No mapping between account names and Security ID's was done." and at this point I'm just stuck or I'm just mistaken thinking it might help.

If there is a way to fix it ( No mapping between account names and Security ID's was done.) with cmd (since it's basically the only tool I have access to), or if there is totally different way to deal with it, I would be very gratefull for any help.


Hi there!

If you have a System Recovery Disk then try to do a System Restore from Windows Recovery Screen System Restore (Method 2) If that fails then try this Startup Repair - Run 3 Separate Times Also this one User Profile Service... Read more

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RELEVANCY SCORE 78

I booted up my computer(HP Pavilion g6 Win 7 Home Premium) and everything booted up fine up until the login. I selected my account logged in and was met with a black screen and a mouse cursor that is able to move. I've already looked into this issue on YouTube and have already tried CTRL+SHIFT+ESC to bring up the task manage directly but nothing happens. When I try CTRL+ALT+DELETE it brings me to the options screen where I can select ">Start Task Manager" but the task manager doesn't show when I select it.

I've also attempted to restore my system to a previous system restore point but the only thing that shows on the list is from 1 point that brings me back to the same problem.

Another one I've tried is going into regedit.exe and editing the value under shell to be "explorer.exe" however nothing works and I'm still met with a black screen with a movable mouse cursor.

Anything else I can do? I don't want to end up paying for services.
 

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RELEVANCY SCORE 78

Ok guys, I have to start this, as there is no definitive answer to this problem:

Vista Business SP1, all updates done...
On startup, after the usual scroll bar, the black screen... with a mouse cursor... and it stays there for hours.
I have tried the following solutions:
1. Bring up task manager and manually run explorer... ctrl+alt+del or any other combination will not respond
2. Hit shift key to bring up sticky key dialog: yes, but there are no options except yes or not...
3. System restore: tried 3 or 4 dates, all the same...
4. Safe mode with command prompt to run msconfig: still the black screen, no safe mode, no command prompt...
5. Faulty event log: renamed the log directory, no effect.
6. Permissions on Rpc for Networking: done, no effect
7. Make sure the shell for the startup points to explorer.exe: changed in regedit (cmd under repair), no effect, after a couple of reboots it was still pointing to cmd.exe...
There are no new usb devices, no new hardware... this happened after a file open froze on the user of this pc...
I really need you ideas guys... I always solved strange problems with the combined brains on this forum... hope it will work this time also
 

A:Black screen on startup with mouse cursor... HELP

hi this is a possible http://www.bleepingcomputer.com/tutorials/tutorial148.html
 

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RELEVANCY SCORE 78

Hi all,

I have a ibm think pad with windows xp on. It will boot upto the windows xp loading screen with the loading bar and then when it should move onto the log on screen it brings up a blank page with a small mouse cursor. When i boot it up in safe mode it comes up with a bigger mouse cursor. I have tried pressing control alt delete and buttons like space bar to see if they work but still nothing.

Any ideas?
 

A:Solved: Black Screen with mouse cursor

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RELEVANCY SCORE 78

after I just installed windows 7 and rebooted after installed  updates  and drivers, I get a black screen with the mouse cursor working, but nothing happens.  I cant get past this, after ´starting windows´icon, the black screen comes up with the mouse and nothing is responding. I have tried everything, F10 and system restore and CMD and boot repair and removing battery, and safe mode does not work either, and I tried to connect another monitor but the screen shows the same black screen with the mouse cursor at every boot I try .I am not able to enter bios. I press F2 but no bios, and pressing F12 does not work either. And pressing alt+ F10 only gives : /NOEXECUTE=OPTION, and some texts. I cant boot from the windows disk either since I cant choose boot options.There is nothing wrong with the hardware for sure. I just have a black screen with the mouse cursor, I have tried everything, all sorts of command lines in CMD, nothing gets me back to windows.I have tried to get it to boot up to CD drive so I can reinstall, but as I said, cant go to bios or  F12 or ALT+f10, and I dont have backup, just istalled windows 7 and all was well, windows update for drivers, reboot then boom, this happens and I been stuck for days now. has to be an update that made this happen. can anyone pease help me ?    acer aspire V5-531 series.   

A:Black screen with mouse cursor after boot

Hello johnquinn,
 
You should read this topic (Chigers): black screen - flash bios V5-571
You have the same setup bios utility (V5-531 or V5-571): Phoenix SecureCore Tiano BIOS
 
To summarize:
1- Download the bios file on the acer support website
2- If it's necessary (Windows version), extract the self-extratible file (*.exe) contained in the zip
    file with 7-zip
3- Format an USB flash drive to FAT or FAT32
4- Copy all files on this one (contained in the Dos or Windows(#2) folder)
5- Follow the instructions of Chigers to recorver the bios

Read other 1 answers
RELEVANCY SCORE 78

Greetings.

Before i get the old "You should search" thing that i would expect let me just tell you, i have searched this forum, i have searched the internet, i have spent ALL morning trying to fix this problem. And ontop of that, ive had a REAL bad couple of days so please, please, i ask you, throw me a bone and help me out ;_;


Ive searched around, but the problems similar to mine have slightly different symptoms, and because there is a lot of stuff on the harddrive that i need to save, i decided i would at least make a post about it incase any of the solutions for similar problems would just make it worse.

Whats happened is i was trying to rid my computer of some spyware, and ended up using something called x-raypc. It deleted the first thing it told me was malware. Then boom, my PC restarted. It made me do a disk check, i let it continue all the way, then the screen went black and it rebooted again.

Ever since, when i turn it on, it goes past the bios part, then before i get any windows loading or startup screen, the screen goes black, and i get a mouse cursor. If i leave it for an hour or so, suddenly up pops the login screen, and i can login. But it takes another 30mins - 2 hours to load my user settings. Then when i finnaly get in, i cannot get into any folders or files, and the taskbar is just a grey line a few pixels high.

The system is windows XP pro, 1 gig of ram, dont really know the rest, some form of asus motherboard, and i think a gfo... Read more

A:Black Screen w/ Mouse cursor (have searched, still no help :S)

I don't think that Powermax disk will really help you because I think all that does is tell you if the drive is bad. Have you tried doing a system restore yet? Start the computer and press F8, choose Restore Windows to a previous working state and hopefully the Spyware didn't screw up you restore points.
 

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RELEVANCY SCORE 78

I have a client computer,
ACER Aspire 5534 laptop
with Win7, AMD x2 L310,
ATi Radeon 3200HD video,
4GB ram,
new Western Digital SATA WD2500BEVT-22A23To ATA hard drive.

Customer brought to me with similar situation - black screen after windows logo with only mouse cursor. Ran system repair 6 or so times - no change. Could load task manager with Ctrl+Alt+Del and then run explorer to get to a desktop. No icons no matter what. Ran HDD tool Spinrite that showed many (11) recoverable and many more unrecoverable (20) data blocks.

Replaced HDD (new wd), performed ACER System Recovery with ACER supplied (purchased via ACER website).

When the system boots there is only a black screen with a mouse cursor. Can load Task manager but not explorer. Can run IExplore, wordpad, etc.

Some of the Windows graphics are weird. See the attached file and look at Screenshot 1 at the IE8 tools menu icon for toolbars, menu bars, etc. Also in the same document Screenshot 2 shows the System properties but does not show what version of Windows 7 is installed (I'm in Safe mode)

***
Details of SFC /scannow
Microsoft Windows [Version 6.1.7600]
C:\Windows\system32>sfc /scannow
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of them.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log
Th... Read more

A:Black screen with mouse cursor - new recovery, new hdd

Tried to open C:\Windows\logs\cbs\cbs.log but get an access denied error (?)

Performed system recovery again but same results. Got an error at the end of the recovery -
ecovery failed - Error code 1392 (The file or directory is corrupted and unreadable.) Restore unsuccessful.

I can open apps from the task manager "run" and also browse the internet via wireless. Can open Control panel, network and sharing center but can't run Explorer from the task manager. Can open windows such as C:\, etc.

Cannot run regedit, notepad but can run wordpad (?)

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RELEVANCY SCORE 78

Hello,

I have just formatted my computer and having a several problems.

First problem is, I get a very slow download speed but a fast upload speed.
(I haven't downloaded my drivers yet but if it happens after driver installation, I'll post a new thread I guess)


The major problem that I have is the "black screen" after windows updates.

I had to restore my computer.

Now, I want to avoid the updates that cause black screen.

Can anyone tell me which one I should not install from my screenshots?

A:Which updates cause black screen with mouse cursor ?

Hi,

Are you installing all of those at the same time? I have seen suggestions to install the .NET ones separately from the others, although I'm unsure if that is the absolute fix for your issue. I think its worth a try.

Regards,
Golden

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RELEVANCY SCORE 78

I have a Dell Dimension 3000 desktop w/ Windows XP Home Edition. After I turn on the PC I see and hear it POST, then the Windows XP splash screen, then it hangs at a black screen with mouse pointer cursor. The cursor moves with the mouse movement. It will stay like this and not progress.
This is what I have tried:
1. Tried another known good video card.
2. Re-seated RAM
3. CHKDSK /R
4 Booted off XP Home CD, Repair Install (Not R to Recovery Console)
After files were removed and files copied the PC rebooted, Windows XP splash, then the black screen again.
5. FIXBOOT
6. FIXMBR


I think my next step would be to slave the disk and copy all important data off of it. Then remove the partition, create a new partition, format and install XP fresh.

Unless there is another way to fix this? What would cause this?

Andy

A:Boot to black screen w/ mouse cursor

Hi, something to try ...

Boot into System Setup (F2). Locate the Maintenance option and CMOS Defaults to restore the computer's factory-installed default settings.

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RELEVANCY SCORE 78

wHEN i BOOT UP i CAN SEE ALL THE OPERATION. WHEN i SHOULD GET A DESKTOP ALL i SEE IS THE CURSOR WHICH i CAN MOVE. tHE SCREEN IS bLACK. WHAT'S UP?

A:Black Screen At Boot But Have A Mouse Cursor

I think you can bring up the task manager (ctrl+alt+del).

The problem is that your explorer.exe is corrupted or does not get loaded. If you don't see explorer.exe in task manager, run it from File->new task->then type explorer.exe
But you have to make sure that explorer.exe loads every time. To do it,
copy the I386 folder from windows setup cd to you HDD.

while windows is booting, press F8 key and ADVANCED start up option will appear.
select SAFE MODE WITH COMMAND PROMPT.

navigate to your windows directory.
then rename explorer.exe to explorer.bak or something.
Now go to the i386 directory.

use this command :

expand Explorer.ex_ x:\windows
// where 'x' is your drive letter where windows is installed.

now restart your PC and check the result.



But if you already see explorer.exe running. right click and 'end task' it. and then run the process afresh. This should be a temporary soln. After that do this,
From task manager,

click file then run and type MSCONFIG

On ther general tab

click Selecticve start up

uncheck the following: process system
process win
load startup items

then click on the services tab,

click on the HIDE all mircosoft services)located on the bottom. then uncheck all the boxes that remain.

restart your computer. everything should be ok, but 1 last step.

insert your xp disk and do a clean boot. clcik install , when it goes to install make sure it says UPDATE(recomended) or you will lose all your fil... Read more

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RELEVANCY SCORE 78

A few nights ago I came home to my Win 7 64 bit desktop frozen in a busy state. Windows was running, but the cursor was indicating busy and the computer was locked up. After 10 minutes of waiting for it to respond (hitting Ctrl+Alt+Del or Ctrl+Shift+Del had no response), I did a hard reboot (held down power button until the computer restarted). When the computer booted back up - I saw a "Resuming Windows" screen rather than "Starting Windows." Windows did load, and while everything appeared to run fine (Start menu would open and cursor was okay), no programs would open after clicking on them, and task manager would not appear. Fed up, I did another hard reboot. This time, Windows did not boot. The Windows 7 logo appears, gets very dim, and after a while a 0xed (Unmountable boot volume) BSOD appears and the computer restarts.

The fun really begins when trying to launch Windows Setup, any of the three safe modes, or last known good configuration. In the safe mode scenarios, safe mode never loads (gets hung up while loading drivers). For last known good configuration, I get the same BSOD. The really interesting part is Windows Setup. Windows setup loads (you see the loading bar), and then goes to a black screen. After a while (15-60 minutes), a cursor appears on the screen. You can move the cursor around - but that's it. Ctrl+Alt+Del has no effect. I've left the computer on for 24+ hours at this point - nothing else happens. I have a separate Windows... Read more

A:Black Screen with Mouse Cursor in Windows 7

First, I know next to nothing about computers. If there is a possibility you problem is virus or malware related, would you not be chancing spreading this to the alternate computer? Just a thought, and like I said... :-)
Good luck, I am having a similar problem (check my profile for topic source) you might see the suggestions someone listed there?

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RELEVANCY SCORE 78

I start up my PC and after the Windows logo load I receive a black screen with the mouse cursor still visible. I have tried restarting my PC, still no luck. I restarted again but this time went onto safe mode (which works perfectly). I ran spyware and virus checks (Spybot and AVG Free Edt) and found a few spyware but no viruses, so I deleted the spyware then restarted Windows normally. Still doesn't work.

This first occured whilst I was playing Oblivion. The game just crashed unexpectadely, and the screen just went black with the cursor still visible. I then just shut down my computer by the power switch because I was unable to gain access to the desktop. after this I turned on my PC and receive a black screen with the mouse cursor still visible after the Windows loadup. (where it shows the Windows logo)

Any help will be much appreciated! Thanks!
 

A:Black screen with visible mouse cursor

Uninstall your video drivers from Add/Remove programs in Safe Mode (assuming you have an add-on card) and then see if you can boot normally into Windows.

If you can, the vid drivers were at fault.

If not, then some other drivers are.


 

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RELEVANCY SCORE 78

Hi,
I need to do a repair install on a Windows 7 x64 PC. Is there a way to do this with the DVD if you can't login to the PC?

It boots up, but just goes to an all black screen with a mouse cursor. I can move the mouse, but ctrl + alt + del doesn't do anything. There is nothing else on the screen other than the mouse cursor.

I have tried the startup repair, no help.

I tried system restore, says no restore points found.

A:boots up, but just goes to an all black screen with a mouse cursor

Quote:
It boots up, but just goes to an all black screen with a mouse cursor


Is that when you boot from the system or from the CD?

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RELEVANCY SCORE 78

Any ideas as I simply cannot do or see anything. thanks, allan 










Solved!
Go to Solution.

A:B50-30 black screen, no mouse, keyboard or cursor ...

turn on and press above the f keys and see if you get any picture sometimes it can be a loose connection (around the hinges)

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RELEVANCY SCORE 78

Hi Everyone, I'm new to the board. I am having this annoying problem with my pc. This is a new computer which I bought two days ago. I get this annoying black screen and I'm able to move the mouse cursor around, but no matter what I press, I can not get out of it. Its random, and does not happen all the time. It usually happens when I'm exiting a game. And instead of sending me to my desktop, the screen is black. And it forces me to have to shutdown the computer by pressing the shut off button. Here are my pc specs.

Maingear
AMD 4200+ X2 Dual
Asus M2N-SLI Delux Motherboard
Western Digital 250gb hard drive
Nvidia Geforce 7900 GT
1gb Corsair Mem
Running Windows XP Home Ed

All the video drivers are downloaded including the beta drivers. I am also running Direct X 9.0c . I hope the video card does not have some sort of flaw to it. I would really appreciate the help, it would save me from having to bring the PC back. Another thing, I also reinstalled windows to see if it would make a difference and it didn't.
 

A:Pc Problem: Black Screen with Mouse Cursor

Downloaded the 85.96 drivers, I do not seem to be having the problem anymore. Running Half Life 2 at MAX.
 

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RELEVANCY SCORE 78

I had a client who is triple booting 7, vista and xp. Installed each OS on separate HD. He boot on each OS by swapping HD using a HD drive bay.

Before this problem occur, he changed a keyboard and after that the PC restart and it will boot. I already tried repairing the windows 7 first using the startup repair. It was successful. But I noticed that all the HD was corrupted. Check disk runs on every HD. NTFS on each HD was corrupted. I tried to fixed each HD.

Now I am able to boot in windows 7, but I get only a black screen and only a mouse cursor. How to repair this problem w/o reformatting and reinstalling? And also I how to repair install windows 7?

A:Black screen on logon, only mouse cursor.

Repair Install

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RELEVANCY SCORE 78

Hi all, I haven't recently built a new pc and it was all working perfectly fine until today, I was on my desktop and noticed a small button next to my main power button on my case (Fractal design define r4). I pressed it and it reset my pc (turns out it was a reset button, lol), the issues is, when I booted my pc back up, everything seemed fine at first but then I noticed the purple 'welcome' login screen which is different from the usual blue logging in screen that you get. At the point where I should have been taken to my desktop, a black screen appears with nothing but my mouse cursor. I can move the cursor around but that's about it. I can still access my bios on boot and I can access my task manager using control, alt + delete. I managed to get my pc running on safe mode using the task manager to run my msconfig, however I do not know what to do from here as I'm completely clueless what resetting my pc actually did and am unable to make amends. I have uninstall ed my graphics card drivers but that was not of use either.

Any help would be greatly appreciated as I am completely stuck and clueless as to what I should do next to resolve the issue. Thank you in advance.

System specs:
CPU: Intel I5-4440
GPU: Asus gtx 970 strix
Motherboard: asus z97-a
Case: fractal design define r4
SSD: revodrive 350
HDD: seagate 2tb
 

A:Windows 8.1 black screen with mouse cursor

Hi, Use the enclosed link and at that page, read the information about how to get this screen to come up on your computer....
http://pcsupport.about.com/od/windows-8/a/open-advanced-startup-options-windows-8.htm

Then, first try Using Last Known Good Configuration

You may first have to take the computer out of safe mode by undoing the msconfig work- I think you know how but here is some reference information on UN-doing the safe mode boot

http://pcsupport.about.com/od/termss/p/safe-mode.htm

Let us know if setting the Last Known Good works for you to boot normally.

Usually, a couple of restarts will get you going.... to Normal Mode
 

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RELEVANCY SCORE 77.6

The issue started a few hours ago when I was playing League of Legends, specifically when the game has finished its loading and crashed to Desktop which is a common problem on my laptop. As usual I would restart the game, but before I could do that explorer.exe crashed, my entire Desktop has turned to the familiar transparent whitish filter before the "Explorer.exe has crashed" message popped out, which was peculiar at the time because this is the first time it had happened.

So I allowed the program to restart, it didn't. So I shut down via holding down the power button and rebooted the laptop. It went into Startup Repair, and did its automated repair, so I let it repair while I did my stuff. When I returned, the repair had completed and it booted the laptop into the infamous Black Screen of Death with a movable mouse cursor. This is right before I could log on to my user account, and I decided to search for solutions initially on Google using an available PC.

Most of it didn't work, for starters, booting up to Safe Mode, Safe Mode with Networking and Last known Good Configuration brought me to the same movable mouse cursor with black screen combo. Safe Mode with Command Prompt has the same problem, and the Command Prompt does not appear.

After which, I accessed the Repair menu with the F8 button right after the BIOS loads and tried every option. First, Repair Your Computer did not work as it couldn't find any problems after the first initial repair it did. Syste... Read more

A:Black Screen of Death with Mouse Cursor before Login Screen

having the same problem here on my toshiba satellite L655-1je laptop. did everything srwalpha did but to no avail. hence, bumping this up for help pls...

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RELEVANCY SCORE 77.2

I have a problem with my dell inspiron n5110.After the windows logo, it appears just a black screen with a mouse cursor. Could someone please help me?

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RELEVANCY SCORE 77.2

I am trying to install Windows 7 on my Toshiba Satelite L300D laptop from USB boot. The laptop is running Windows Vista which crashed. I changed the boot order, to boot from USB first, but after showing "Windows is loading files" and "Starting Windows" screen, when the Welcome screen should appear (that one which shows when you want to install Windows 7) only mouse cursor pointing to the middle of black screen is shown. I can only move the cursor, but nothing else works.

This same problem appears when I want to boot Windows Vista, that is installed there, when it should show "Welcome screen" to log in, only black screen, which I described above appears. I have read that this should be BSOD (black screen of death). I have tried many options, that I have read about, but nothing helped. I know that Windows Vista OS, which is installed there apparently crashed, but I have no idea, why I cannot run the setup of new Windows 7 on it?

Thx for help!

A:Black screen with only mouse cursor on it - Windows 7 instalation

Back up your files, unplug all other HD's and peripherals,

Boot into BIOS setup, reset to defaults, save changes. If an EFI BIOS, enable Legacy BIOS or Compatibility Support Module, set DVD drive first to boot, HD second. Then set SATA controller to AHCI. Save changes and Exit.

Then boot into Win7 installer DVD or flash stick burned or written using tool and latest ISO for your licensed OS version here.

At first installer screen Press Shift + F10 to open a Command Box, type:

DISKPART
LIST DISK
SELECT DISK 0 (after confirming Windows 7 target HD #)
CLEAN
CREATE PARTITION PRIMARY SIZE=102400 (for 100gb partition, adjust as desired)
FORMAT FS=NTFS LABEL="WINDOWS 7"
ACTIVE
EXIT
EXIT

Next click Install Now, then Custom install to Clean Install Windows 7 to the partition you created. If it fails then report back at which step and the verbatim error message.

In addition read over these steps to understand the tools and methods which work best to get and maintain a perfect Clean Reinstall - Factory OEM Windows 7. The steps are the same for retail.

After install you can adjust partition size or Create new partitions for data, etc. in Disk Mgmt.You are creating the partition here for the purpose of marking it Active which overcomes certain install failures.

If you're using WIn7 Upgrade version you'll need to leave the key blank during install, then afterwards do the quick ... Read more

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RELEVANCY SCORE 77.2

So, the back story.  I went on a trip overseas and everything was fine.  Win 7 did an update and this is what occurred while I was asleep.  It now will not get through any sort of boot.  Just the hanging black screen.  Pretty sure it's a virus or malware causing the problem as all my other restore points are corrupt.
 
Here is what the logfile that was created with the FRST64.exe tool.
 
Thanks in advance for response.  Please Help me!  
 

Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 01-01-2014 01
Ran by SYSTEM on MININT-LF8MOJ6 on 02-01-2014 13:59:30
Running from H:\
Windows 7 Home Premium (X64) OS Language: English(US)
Internet Explorer Version 11
Boot Mode: Recovery
 
The current controlset is ControlSet001
ATTENTION!:=====> If the system is bootable FRST could be run from normal or Safe mode to create a complete log.
 
==================== Registry (Whitelisted) ==================
 
HKLM\...\Run: [SynTPEnh] - C:\Program Files\Synaptics\SynTP\SynTPEnh.exe [2799912 2011-06-09] (Synaptics Incorporated)
HKLM\...\Run: [SysTrayApp] - C:\Program Files\IDT\WDM\sttray64.exe [1128448 2011-05-27] (IDT, Inc.)
HKLM\...\Run: [Logitech Download Assistant] - C:\Windows\system32\rundll32.exe C:\Windows\System32\LogiLDA.dll,LogiFetch
HKLM-x32\...\Run: [] - [x]
HKLM-x32\...\Run: [StartCCC] - C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe [642808 2012-12-19] (Advanced Micro De... Read more

A:Win 7 boot hanging black screen/mouse cursor

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RELEVANCY SCORE 77.2

Hi there, Windows 7 system recently froze on me when I attempted to move a large folder to a USB harddrive. I was not able to close the file window so I decided to shut down my PC with the regular Start -> Shut Down.

Now when I try to turn on my computer, after the "Starting Windows" and the Microsoft flag it goes to a pure black screen with just a mouse cursor (movable), no keyboard commands or right clicks work (eg. ctrl+alt+del does nothing).

I tried booting into safe mode, safe mode with network, they all do the same thing after the "Starting Windows" screen. Tried booting with my Windows 7 Pro 64 bit installation disc as well and went into start up repair - no problem detected. Tried system restore and it went successfully, however after clicking restart the same thing happened again!

This is really driving me crazy, could some one please help me out? I really don't want to reinstall Windows and lose my files (since I can't even get into any form of Windows interface I am not able to do a repair install).

Thanks in advance for any suggestions!

[Update]: something strange just happened now - after quite a long time of wait the Picture with a user name underneath it does show up! However when I clicked on the picture to try and log in, the computer automatically shut down and restarted...does that help? Lastly I am really lost now as I just tried booting with my Windows 7 installation disc and NO restore points show up anymore as opposed to ... Read more

A:Windows 7 Pro 64 bit black screen with mouse cursor only on boot up an

Use System Restore and restore to a previous point.
Update all of your Drivers and get all Windows Updates.
If this doesn't fix things, then you're going to have to backup your stuff, wipe the hard drive, and reinstall Windows.

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RELEVANCY SCORE 77.2

Hey my names Mike and at the moment i have an HP Slimline with Vista Home Premium. (Vista Home Premium was already installed when i bought it)

So heres my problem-
I bought my comuter a couple months ago and its been working great. But a couple days ago whe i was trying to set up a webcam with software, i was told to restart my computer.
fine.
Though afterwards when it was booting up and after the Windows logo apeared
it said Welcome and then went black with only my mouse cursor.

Im not to tech savey so i'm not to sure what im doing.
Ctrl+Alt+Delete does work.
Safe Mode Works also (Not really sure what to do in Safe mode though)
Also im not sure if it's the new software or a malfunction in my computer but I've tried several times to restart it with no success.
I've also tried a system restore with no success either.
Any Help or knowledge would be greatly apprieciated!

-Mike

A:Vista stuck with black screen with only mouse cursor

Hello ludo393, welcome to Vista forums!

First, when you tried to do a system restore did you
try to restore to a date before you installed the web cam?
Have a look at this tutorial at the link below.

System Restore - How to

Keep us informed!



Later Ted

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RELEVANCY SCORE 77.2

Hey guys this is my first post in need of ALOT of help. Well here's my story I shut down my computer one night turn it back on and it does everything regularly and then after windows boot up the login screen is completely black with the mouse cursor. I've searched everywhere and the thing that might help is last know good configuration tryed it same thing.

Or even other methods that help PLEASE I dont want to spend 300 dollars to fix it (I don't care if I lose all of my saves and pictures) I just want my computer with windows 7 back

A:login screen is completely black with the mouse cursor

Hi Ejoe -- You won't have to spend anything, we will get it going. Just hang with us. == Does it get to the Windows screen with the logo? Did you install anything new the night before the problem? Was your computer purchased at a store and it already had Windows on it or did you build it? What version of Windows 7 do you have, Home Premium, Professional etc. and 32 or 64 bit? Thanks,

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RELEVANCY SCORE 77.2

Hello. Is 64 bit home version. No restore points available. Boots this way in every mode. Last known good does same thing.
 
System was brought to me like this. I ran a test on the HD (A WD) it failed their test and said it needed replaced. I bought new one, did a drive copy (it completed copy with a few errors) and I am getting the same thing with the new HD in.
 
Ctrl-alt-del does nothing, nor does hitting shift to get onscreen keyboard (the cursor changes for a second, then back to arrow)
 
Any advice?
 
Thanks!

A:Win7 boots to black screen with mouse cursor

Can you give us the make and model of this computer please ?
 

Ctrl-alt-del does nothing, nor does hitting shift to get onscreen keyboard

 
Is this a tablet, a laptop or a desktop ?
 
In general, the black screen with the blinking cursor suggests that the system cannot find a bootable drive. In general, pressing 'F8' at the BIOS screen if a computer is doing this will bring up a drive selection screen, select the hard drive that has Windows on it, press 'Enter' and, again generally, it will go and boot.
 
If the black screen is occurring later in the process, say after the 'Starting Windows' screen appears, this isn't the cure.
 
Chris Cosgrove

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