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New laptop won't play CDs or DVDs, File Explorer freezes

Q: New laptop won't play CDs or DVDs, File Explorer freezes

Got a brand new HP 15-F272 (I gather that's the model name). Decent laptop, but the integral disc drive won't play CDs or DVDs. When I put a CD in, it will start playing the first song, but after 26 seconds it stops, and then the drive shuts down after a few minutes of sitting there whirring, and it won't do anything after that; the window goes faded gray and it says "Not Responding". I tried two different media players, and both do the same thing. I tried a DVD instead and it will play the opening titles and the menu, but when you start playing the film itself, every few minutes it stops and jumps ahead like it's fast-forwarding. The sound cuts out and you see random frames from every 15 seconds until it stop again a minute or two ahead of where you were watching.
And then in either case when you go to File Explorer to open something else afterward you find the window faded and saying "Not Responding", which won't stop until you restart the laptop (at least I never tried waiting more than ten minutes to see if it cleared up). Is this a software or a hardware problem? I tried to get ahold of HP tech support but they don't seem to make it very easy to actually do that.

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Preferred Solution: New laptop won't play CDs or DVDs, File Explorer freezes

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)


before you give me any grief about not searching for this in the forums, I can't, as i get an error message because the word DVD is under the minimum 4 letter search criteria. So here goes.
i have the following laptop.
OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 2 Build 2600
OS Manufacturer Microsoft Corporation
System Name FSC041219062712
System Manufacturer FUJITSU SIEMENS
System Model AMILO Pro Edition V3405
System Type X86-based PC
Processor x86 Family 6 Model 14 Stepping 8 GenuineIntel ~1596 Mhz
Processor x86 Family 6 Model 14 Stepping 8 GenuineIntel ~1596 Mhz
BIOS Version/Date Phoenix Technologies LTD R01-A0R, 31/10/2006
SMBIOS Version 2.4
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.2765 (xpsp.050928-1517)"
User Name FSC041219062712\lee
Time Zone GMT Standard Time
Total Physical Memory 1,024.00 MB
Available Physical Memory 447.81 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 2.38 GB
Page File C:\pagefile.sys

Can anyone please tell me how i can play DVDs on it. I have tried WMP11, Divx player, Quicktime, realplayer, and none of them will play DVDs. i have been watching HD movie trailers with my laptop connected up to my 47" LCD HD TV, and had heard that PCs could upscale DVDs, so i just wanted to see what sort of picture quaility i... Read more

A:How To Play Dvds On Laptop

Download VLC player. This will play almost anything. A bonus is that it is free too.http://www.videolan.org/

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Hello again tech support forums.

I recently reformatted the hard drive on my old Dell Inspiron 6400 laptop. I reinstalled windows XP home and installed all of the drivers from the Dell Drivers and Downloads website that applied to the 6400 (Urgent, Recommended, and Optional)

The computer's been running fine, but when I threw a DVD into the drive it started having some serious issues. All the boring details aside, Windows Media Player threw this error:

"Windows Media Player cannot play this DVD because there is a problem with digital copy protection between your DVD drive, decoder, and video card. Try installing an updated driver for your video card."

So I go back onto the Dell Drivers & Downloads page and re-download the Graphics Controller driver and the CD/DVD driver. I run the Graphics Controller driver and the install says it's already installed do you want to replace it? I say yes. It installs. I run the CD/DVD driver, and it throws this error:

"NEC Drive Firmware Flash Utility
Target NEC ND-6650A is not found correctly"

I don't know if this is because the driver is already installed or because something isn't right. I don't recall that error throwing on my first pass, but I can't rule it out as a possiblity.

So I still can't play the DVD and I run the DirectX Diagnostic Tool to find exactly which graphics card i'm using:

Name: Mobile Intel(R) 945GM Express Chipset Family
Manufacturer: Intel Corporation
Chip Type: Intel... Read more

A:Laptop won't play DVDs

Try advice given by Jason Slater here: XP: There is a problem with digital copy protection between your DVD drive, decoder, and video card. | How To & Tutorials

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I am trying to watch a DVD on my laptop (Toshiba Tecra 8200, OS Win 2000) and it says the "CD in the drive is not formatted". The drive is definitely a DVD rom and it plays audio CDs nicely.

I don't know if I have any DVD playback software, but if not can anyone recommend a free download?

Many thanks.

A:Dvds Won't Play On Laptop

Goto http://www.free-codecs.com and on the left side of the page, look for these FREE softwares.VideoLan (VLC)Media Player ClassicReal AlternativeQickTime AlternativeBut VideoLan will be the most versatile of them all.

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I am having a big problem playing dvds. none of the applications work. with some of them i can hear the sound but no image. noone has been able to find the solution. This message appears when I try to play a dvd:? The DVD navigator was not detected. If you don't have one installed, you will need to upgrade your system. Otherwise, try to reinstall your DVD Navigator.?

Please, if you know the solution to this problem, I would really appreciate your help.

thank you!

A:I cant play dvds on laptop-please help

This is a dumb question but do you have a DVD player on your computer?

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I recently bought a new laptop and when I try to play a DVD it just won't work and makes some very strange noises. I downloaded VLC player but that doesn't seem to recognise there's a DVD inserted.All that happens when I pop it in is the little DVD symbol is by the mouse for a few seconds and then it disppears and makes some weird noises, then stops. I'm hoping it's not  a problem with the drive since I only bought this laptop a few days ago! But I really don't have a clue otherwise. I have a HP 15-af165sa

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This has only been happening recently, but I am unable to play DVDs on my laptop.

I've tried using VLC, WMM, and Real Player. WMM is the only one that will actually open the DVD, but when it does the video in very pixelated and the audio is choppy.

I can play downloaded files and films off netflix.

I'm running on Windows 7

Thank you.

A:Unable to play DVDs on my laptop

Have you ran an sfc /scannow?

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What could be the reason for this? At first I thought it could have been because some of them had a few tiny scratches, but it just refused to play a brand new DVD so I doubt that's the case.

Is there any reason a brand new laptop would do this, or is it faulty?

A:Laptop refuses to play certain DVDs

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When I had Vista on this laptop (HP Pavillion dv6000), DVDs wouldn't play on occasion. Now that I've upgraded to Windows 7, however, no DVD or CD will work :S
The disc still spins whilst in the slot.
I've already tried uninstalling the DVD drivers (or atleast what I think are the drivers: everything under IDE ATA/ATAPI Controllers? I might be wrong) in Device Manager.
I've already deleted the Upper and Lower Filters in Registry.
I only have two disk drives/folders in My Computer (when a DVD is popped in and when it isn't): (C) and HP_RECOVERY (D).

All my drivers are up-to-date; however, I fear that the problem here lies with compatibility issues with Windows 7.

Am I missing something or does it look like I'm in need of a new DVD drive that's compatible with Windows 7?

A:Solved: DVDs nor CDs will play on Laptop

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My computer at first was playing DVD's under the media player and now its not. Instead it automatically goes to Cyberlink "POWER DVD" and it will not play instead its says that I have to pay for a subscription. It plays CD's under media player but not DVD. What can I do to fix the issue?  Thank You,Scorpio8328

A:I have a A4 Vision AMD HP Laptop, I was able to play dvds at...

Scorpio8328 Hello;Allow me to welcome you to the HP forums!I read your post about problems playing DVDs with PowerDVD and and wanted to help. Sounds like the version of PowerDVD was a trial version whose trial period has expired. You have a couple of options here, and I would strongly recommend the second ... 1) Fix the file association.  Use Windows Explorer to open the DVD drive.  In there, you will find a bunch of .VOB files in the VIDEO_TS folder.   Right-click on one and select open with ... and choose Windows Media Player.  After that, WMP should automatically launch to play DVDs. 2) Download and install the VideoLAN Media Player (VLC) -- it's a much better player than WMP: http://www.videolan.org/vlc/download-windows.htmlGood Luck========================================================================I am a volunteer and I do not work for, nor do I represent, HP.---------------------------------------------------------------If my posts helped you, please click the Thumbs-Up symbol to say thanks.If my posts solved your problem please click "Accept As Solution".========================================================================

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Up until about 2 days ago my laptop was fine and then now everytime I enter a DVD the little disc shows up by my mouse to show that it's loading.. but it never actually loads. I've clicked on Windows Media Player, and it doesn't acknowledge that there's even a disc in. I've checked for updates for my disc drive, I've rebooted, I've tried different CDs/DVDs.. I just want it to work!! :(

Also, I'm running Windows 7 and have a Sony VAIO


A:Laptop will no longer play DVDs.. HELP!!

Does the drive read any disc?

Open Device Manager and uninstall the drive and restart Windows. After Windows restarts the drive will be re-installed.

If still having issues take a look at the article below.
Your CD drive or DVD drive is missing or is not recognized by Windows or other programs

If still having issue check to see if there is a firmware update for the drive.

As a last resort before replacing the drive try a cleaning kit.

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Can anyone help. My Advent laptop can play CD - Roms, but it doesnt recognize any DVDs

There are no Lower and Upper Filters in Register, linked to the Drive .

I have uninstalled the drivers to the drive and even the uninstalled the and reinstalled ATA controller.

The Laptop is running Vista HP with SP1

Anymore ideas ???

A:My Laptop doesnt Play DVDs

Does your drive fail to READ DVDs, or fail to PLAY them? When you insert a DVD, are there any error messages or anything that come up?

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Hey guys my laptop came with Power DVD installed , I removed it to make room on my SSD, now when I try to pay a dvd it only gives me the option to play via power dvd, which is still listed as an app but is not installed. There is no option to re-download it, and I think its chargeable?

Shouldn't windows media player be able to play a dvd ? I've tried to drag and drop and open with, but its just not working. So im left not able to watch films, or download Power DVD again.

thanks again

A:Power DVD will not reinstall cant play dvds on laptop

Hi you can try this Change the file types that play in Windows Media Player

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Well I was stupid and went and messed around with Add/Remove Windows Components. A few things happened, like the games, calc, and etc went away. I was able to get those things back. However, I must have deleted the driver that allowed my computer to read DVDs. I don't seem to have a Dvd/CD drive any more. When I put a DVD in, it says that it cannot read a DVD in the drive, and to put a DVD in.

I have Windows XP Media Center Edition, and my laptop is a Dell Inspiron 6000 model. I tried going to the Dell website to find a driver for my needs. When i put in my service number, it gave me list of drivers and downloads for the Inspiron Model. They all have funny names, so I don't know which one I should download.

Does anyone know what I need to get my computer to read DVDs again?

A:Messed with the Add/Remove and now My Laptop Can't Play DvDs(RESOLVED)

Hello and Welcome to TSF

A quick thing to try is to use System Restore to a point before you messed around in the Add/Remove Programs. If this does not help we will have to try something else.

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Well I was stupid and went and messed around with Add/Remove Windows Components. A few things happened, like the games, calc, and etc went away. I was able to get those things back. However, I must have deleted the driver that allowed my computer to read DVDs. I don't seem to have a Dvd/CD drive any more. When I put a DVD in, it says that it cannot read a DVD in the drive, and to put a DVD in.

I have Windows XP Media Center Edition, and my laptop is a Dell Inspiron 6000 model. I tried going to the Dell website to find a driver for my needs. When i put in my service number, it gave me list of drivers and downloads for the Inspiron Model. They all have funny names, so I don't know which one I should download.

Does anyone know what I need to get my computer to read DVDs again?

A:I Messed with the Add/Remove Windows Componets and Know My Laptop Can't Play DvDs

Reinstall Power DVD

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like the title states. i have read tons of forums to no avail. recently i reformated my computer, and could not find the product key for my windows xp. shortly thereafter, microsoft installed "could not validate this copy of windows" errors all over my computer. a little searching on wikipedia and i deleted them off. but, since then i have not been able to burn cds. itunes acts like it will start, get to 25% and freeze. zune software says unable to burn (unkown error). simply sending files to the disk drive ends with an error message as well. i dont know if this means anything but my windows media player 11 wont open because "windows validation needed". ive downloaded the newest firmware for my disk drive, ive tried lowering the burn speed. the blank cds im trying to use are sony cd-r 700mb. one sit had my check to see if my cd drive was burn compatible (it is, ive burned tons of cds before) and it is, all options are turned on to do it. all in all everything looks good hardware wise, all drivers are updated and "working properly, but not one program on my computer will burn cds.

let me know if you have any recomendations! thank you

A:Computer will read and play cds, but will not burn cds, or play dvds. Please help!!!

Maybe the writing lens is dirty. Have you tried a disc cleaner?

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i am having a problem with my dvd drive. when i go to device manager my dvd drive is HL-DT-ST DVD+-RW GWA4164B [CD-ROM drive]. it was working fine until a few days ago and now it will read dvds but will not read any cds or cd roms. I dont know if there is a setting wrong, could someone please help!!!!!

A:HL-DT-ST DVD+-RW GWA4164B [CD-ROM drive] will only play dvds but wont play cds

Same Problem

Help, I have a compaq Evo N1020v laptop and until this week could copy files to CD using explorer no problem. However it now wont read any data or audio CD, but plays DVDs fine. I've updated the driver, removed the uppper and lower key things as recommended by Microsoft but nothing makes it work. Can anybody help me?

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I have a computer with windows 7 64 bit and 4gb of RAM. Two days ago for no apparent reason the computer locked up when I tried to drag a file to a usb stick. I could not use ctrl alt del and nothing but a reboot would unfreeze it. The same thing has happened every time I try to drag or copy a file to another location on the computer. Re-innstalling the system with an image backup has not fixed the problem.

The figures from Task Manager>Performance Tab>Resource Monitor>Memory could not be accessed becaudse I could not get into the Task Manager and had to reboot the computer. However, I did check on the figures after rebooting. They are:

Hardware Reserved: 37 MB
In Use: 1358 MB (fluctuating)
Modified: 55 MB (fluctuating)
Standby: 2365 MB (fluctuating)
Free 279 MB (fluctuating).

I have since had problems when trying to access games I have downloaded a while ago and until now have worked fine. As soon as I click on the game icon the computer freezes and I get a blue screen, I cannot access the Task Manager and I have to reboot. I tried three different games and the same thing happened. At best I might get to the first or second startup screen of the game then it either freezes.

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-BitLocker-Driver" Guid="{651DF93B-5053-4D1E-94C5-F6E6D25908D0}" />
<EventID>24620</EventID> ... Read more

A:My computer freezes when I try to copy a file or play most games

Try this:

System Restore

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I have a Toshiba Satellite laptop (I have to get the specs and exact model number later, I'm posting this from work because I have no internet connection at home) which I mainly use for playing DVDs and games. Up until about a month ago, it would play all of my DVDs just fine; I'd insert the disc, I'd hear the whine of the drive spinning, then two beep-like noises, then the WMPlayer would start playing the DVD. Then for a few of them, it would start whirring, , and make some other noises, then stop whirring, then start again like it's trying to read the disc again, and eventually it would just stop trying. I bought a DVD lens cleaning disc and have used that many times, but it doesn't seem to help much. Strangely, it doesn't seem to be caused by excessive scratching or smudging of the DVDs; I've put in brand-new DVDs straight from the packaging that won't play, but then I'll put in another DVD that has some scratches or smudges on it and it'll play fine every time. Any idea what might be going on? Again, I apologize for the incomplete info: I'll post that when I can. Thanks in advance for any advice!

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It started freezing during video play during movies watched on VLC player (yellow band across the scurbber). Now it happens when watching almost any video on or offline. Here is my HijackThis log:
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 7:07:58 AM, on 5/27/2014
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v11.0 (11.00.9600.17041)
Boot mode: Normal
Running processes:
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\In... Read more

A:Laptop freezes during video play (online and offline)

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***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of t... Read more

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My dvd combo was working fine until a few days ago and now it will recognise and play dvds with no problems but when i put a cd in it it dont work at all, could someone please help as i need to install something from a disk but cant until i sort this problem out!! here is all the information that i got

System Security Status CIS Benchmark Score

Available only for Windows 2000, XP Pro, and 2003

Virus Protection


Microsoft Security Updates



Computer Profile Summary
Computer Name: Donnahom-4ccd2f (in MSHOME)
Profile Date: Sunday, October 08, 2006 5:18:32 AM
Advisor Version: 7.2a
Windows Logon: Owner

Click here for Belarc's System Management products, for large and small companies.

Operating System System Model
Windows XP Home Edition Service Pack 2 (build 2600) Dell Computer Corporation OptiPlex 170L
System Service Tag: JG6X32J (support for this PC)
Chassis Serial Number: JG6X32J
Enclosure Type: Mini-Tower
Processor a Main Circuit Board b
3.00 gigahertz Intel Pentium 4
16 kilobyte primary memory cache
1024 kilobyte secondary memory cache Board: Dell Computer Corp. 0WC297
Serial Number: ..CN708215C502ZA.
Bus Clock: 800 megahertz
BIOS: Dell Computer Corporation A09 01/05/2006
Drives Memory Modules c,d
79.99 Gigabyte... Read more

A:Cant play CDs but can play DVDs fine

What happened then? Did you try to play a copy-protected CD which installed something to your computer? Have you tried uninstalling Nero?

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When trying to play media files within IE 7 the following message pops up, but clicking on and pressing space bar yields no results.

Any ideas??

Click here to activate and use" when trying to play a media file in explorer.

A:Click Here To Activate And Use" When Trying To Play A Media File In Explorer.

This might have something to do with D.R.M(source wikipedia). Can you give me a link as an example?

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File Explorer and Free Commander both freeze regularly. Task Manager says "not responding". Either will freeze after a single icon has been clicked. That is a second click on a different icon will freeze TM. This seems to occur most often when a .exe file is clicked. I've several downloads that I am trying to install to see if I like them but am having a real problem with TM. The file remains frozen until closed in TM. But if I reopen TM and click on that file it freezes. I thought TrendMicro might be the problem but I uninstalled it and the problem remains.


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Hi, a day or two ago I've had a problem where if I right click on a file or folder (any type) the wheel will turn up but won't load. Usually it will cause the explorer to crash. I am still able to view the video or music file at this time but right clicking will not work. At first i thought this was caused by iTunes as that won't open up either. However, upon restarting it will work just fine. I am able to right click and also open iTunes. I have figured out this may be caused after I wake my computer up from sleeping or hibernating. I have tested this out multiple times and it happens all the time. When i try to log out or shut down (or simply restart also) the wheel keeps spinning while saying Shutting down. I'm not sure if this has anything to do with it but I just wanted to include it as this is started to happen at the same time. I'm not really certain whats causing this after waking my computer up. I hope I explained this clearly but if I haven't please let me know. I'm on a 64 bit, Windows 7 computer.

A:Explorer crashes/freezes after I right click on a file

================================== MBAM Scanner ==================================Run a scan with MBAM:Download the free version of Malwarebytes' Anti-Malware (aka MBAM): http://www.malwarebytes.org/products/malwarebytes_free to your desktop.Double-click mbam-setup.exe and follow the prompts to install the program.At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.If an update is found, it will download and install the latest version.Once the program has loaded, select Perform quick scan, then click Scan.When the scan is complete, click OK, then Show Results to view the results.Be sure that everything is checked, and click Remove Selected.When completed, a log will open in Notepad.Post the log back here.Be sure to restart the computer.The log can also be found here:C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txtOr at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt ================================== Eset Scanner ==================================Run Eset online scanner;Note: You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as adminGo to the Eset web page to run an online scanner from ESET.Turn off the real time scanner of any existing antivirus program while performing the online scan... Read more

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I have been having a problem with Windows XP 64 Bit freezing when a file name in Explorer is double clicked. It happens with any file from any program. And it happens with files on a network as well as files on the PC's hard Drive. Actually "freezing" is not a good description. Operating in super duper slow motion then failing outright is a more accurate way to put it.

For example: I will open a folder on our network and browse to an Excel file I want to load. I double click on the name. Normally the file comes right up. However, more often than not nothing happens. After a couple minutes of waiting I have used Task Manager to discover that the "Not Responding" description is right next to Explorer's name in the "Applications" tab of Task Manager. Eventually the process will either bomb out completely and I'll get the "Send Email to Microsoft" dialog box. Or the parent application will load (in this case Excel) but without the file I selected being loaded.

And it's not just windows in Explorer. If I have an Outlook email with a Image attached, double clicking on the image name SHOULD take me right to the program associated with that file extension. However, it does the SAME thing as mentioned above.

I am running XP Professional 64 Bit with the latest updates as Service packs installed. The computer I'm using is a Dell Precision DWS490 that has an Intel Xeon CPU 3.20GHz along with 2 GB of Ram. Windows Update is set... Read more

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When I right click on a file in Windows Explorer (Vista Ultimate) the hour glass appears and after a while the Explorer window turns grayish. If I minimize it I can continue to work, even activate another Windows Explorer window. But if I attempt to close the grayed window the screen turns blue (Not the "window of death", and there are no error messages) and my desk top is lost. I can three finger salute, raising the task manager which tells me nothing is running, and I have to restart or shut down!

I have a Toshiba Satellite A205, running VIsta Ultimate, 4 GB ram, etc., etc.

I tried to do a search on this Forum but had trouble and could do nothing, so I write this note.

Thanks for any help.

A:Right click on file windows explorer freezes

Hello Pete Diebenow

I think this might be caused by a bad context menu handler. A context menu handler is a shell extension handler that adds commands to an existing context menu (Example: cut, copy, paste, print, Scan with Norton etc).

Download ShellExView and run it.

It will scan the registry for all the shell extensions. Once the scan is over and the list is displayed, you need to spot the context menu handlers. Sort the results using "Type", so that the context menu handlers are displayed together.

General rule here is to disable non-Microsoft context menu handlers *one-by-one* and verify if the problem is solved. If disabling one does not solve the problem, undo the disabled item and disable the next non-Microsoft handler. Do the same until the problem is solved and finally identify the culprit. Scroll right to see the Company Name column in ShellExView.

You can disable them ...they say "one at a time" and see what effect it has on the problem. You can do it a lot quicker by bisecting the list, disabling half of the entries in one fell swoop, rebooting and trying the right click. You just have to narrow it down. Then keep bisecting the list until it is just a few and do these one at a time. The problem is that you have to reboot between tries to get accurate testing of the results of your disabling.

The latest version of ShellExView marks all the non-Microsoft extensions in Pink for easy identification. All other types of shell e... Read more

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This problem started "out of the blue" a couple of months ago. I had a tech look at it, and the only solution he came up with was to create a new user account, which worked. The problem has just come back. I can't find anything online to resolve it, so hopefully somebody here can help.

When trying to save a document (could be from OpenOffice or LibreOffice or even a PDF), the Save As dialog opens and then immediately freezes. There is no way to escape--I have to "X" out of it and the document app crashes.

No new software has been installed since creating the new user account. We use Norton 360 and also Malware Bytes for protection.

This is a business computer, so obviously we need to get this resolved ASAP. Please help!

A:File explorer freezes when saving a document

I thought LibreOffice was a Ubuntu-only program?

There is a known issue with this happening in LibreOffice on Ubuntu- Try upgrading to the latest version.

Also, get the absolute latest version of Acrobat or Acrobat Reader you can find

I found this, which is related:

Save/Print as PDF crashes Word - Microsoft Community

Make the error show up again, force the program out, and show us the Event Logs from exactly when it happened, maybe there is something in there that can tell us why it is happening.

I know OpenOffice has a Windows version, is that the same as LibreOffice? You might be better off just buying a stand alone version of Microsoft Word, if you can- That way you can save to PDF's and there won't be any problems. Both Office 2010 and 2013 have good Save to PDF functions.

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Hi there all,

I have been experiencing a problem on my laptop PC. I am attempting to browse and then upload files to my server for a web site but when I browse it seems a certain folder on images it freezes the application. I have tried everything including a "sfc /scannnow"; doing a Disk Scan and scanning a removing spyware.

Could this be software related or maybe a memory leak perhaps. Any solutions or idea would be appreciated.

thanks all.

A:Explorer.exe Freezes When I Browse File System

Hello rshillman

Explorer could be having a problem generating the previews (thumbnails) of the images. An image might be corrupted, or it might just be explorer`s fault.

Try turning off thumbnails. This means you will have no previews in any of your folders, but try it and see if it fixes the problem. you can always reverse this later if you want to by rechecking the box.

The thumbs.db file is generated by the Windows operating system. It is a database file containing the small images displayed when you view a folder in "thumbnail" view (as opposed to tile, icon, list, or detail view). No harm is done by deleting thumbs.db files.

To disable storing the miniatures in a "thumbs.db" file for each folder.....

Click the Start button
Select Control Panel
Select Folder Options
Click the View tab
Check "Do not cache thumbnails"
Click the OK button

Then search on all your harddrives including subdirectories for "thumbs.db" you will receive a complete list of them. Highlight all the "thumbs.db" files and delete them.


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Usually explorer freezes while starting to play video file from youtube.com; skype messages or this is happening when I am starting to play windows game. whats wrong with my HP Dv6 1280sn laptop?

A:HP laptop explorer freezes

Update media player
Make sure all drivers are updated and functioning
Take the memory diagnostic test (put that term in search)
Make sure graphics card is working properly and is updated.

How much memory?

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I have Windows 98, a Sony DVD player (ddu1621) and WinDVD 1.2. Old shool I am.

Here is my problem :
Some DVDs won't play on my computer.
For these, the DVD starts normally (Copyright warnings, Production animation sequence, etc) but ends before the chapter menu. WinDVD doesn't say anything, it just stops playing.

I have tried the following :
- mount another DVD player (hardware)
- install another DVD player (software)
- try software like DVDRegionFree, etc...
it doesn't change anything.

Could anyone help me ?
Could my problem be in relation with installing and uninstalling software for and having problems with a external Iomega USB HDD ? Actually I have ONE DVD that would play and that won't play since this.


A:some dvds won't play

Hello! Welcome to TechSpot!

This works quite well for me.


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I just got a Compac Presario SR5410F with Vista Home and I can't get CDs or DVDs to play. Is this common? Can anyone give me any idea why this is and what to do? It seems that it was because the anti virus program was installed. Before I downloaded it, I was able to play discs with no problem. I just popped them in and they started automatically. Any help will be greatly appreciated. Unless things just do what they should, I am totally lost. Thanks.

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Hello: I have Satellite A660-10W with Windows 7 but I am unable to play DVDs.
My laptop came with Corel WinDVD BD and also Toshiba DVD Player with Resolution +
but nothing works... The DVD drive does not recognise the DVD
Please advise.
Thank you in advance.

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I am unable to play DVDs on my computer. A message in my InterActual player says:

"The DVD navigator was not detected. If you don't have one installed, you will need to upgrade your system. Otherwise, try to reinstall your DVD Navigator."

What the heck happened to my navigator?! I used to watch movies on my computer all the time. Know how to reinstall my DVD navigator? If not, WHAT DO?!


A:I can't play dvds

Uninstall and reinstall your DVD playing software.

You could have a corrupted .dll, or something else you have installed has overwritten some newer .dll with an earlier one. Try uninstalling and reinstalling and see if that fixes it.

Also, have you tried more than one DVD disc in your drive to test?

Sounds more like a software fault to me, though.

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I run the progran Power DVD to run my DVDs and I have found lately that some, not all DVDs fail to play. I get the following error message -

For operating the DVD-ROM, two system drivers will be used--the ESDI driver and ASPI manager. Older versions of the ESDI driver have compatibility problems with DVD-ROMs. ASPI manager might be replaced by an incompatible version if you have installed a SCSI device.

I have downloaded the latest patch for my version of this program (3) from www.cyberlink.com but this failed to make any difference. I have tried getting Email support but have not received a repy from the company (Cyberlink). I have also unsucessfully looked in the FAQ section to see if there are any reference to the problem.

I would be grateful for any suggestions how I can overcome this problem and if necessary details of any alternative program that I can use

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For some reason my dvd drive doesn't play dvds anymore. It shows me an error and says digital copyright protection, but the dvd is an original. When I go to my computer the dvd is detected. Any ideas? ...............thanks

A:Can't play dvds

It is possible that you do not have an updated DVD decoder. Try updating the decoder or try using another DVD player such as Klite or VLC player. Just google them you can download them for free.

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I have an LG WH08SL20 disc drive. It plays DVDs, Blu-Rays, and HD-DVD movies. Using TotalMedia, I have always been able to play them all on my Windows 7 desktop. That desktop "blew up" and was replaced by a Windows 8.1 desktop. Everything still work on the drive except HD-DVDs. Contacting LG was unsuccessful. Thanks.

A:HD-DVDs won't play

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I played a new dvd movie OK but the next day when I tried to play it I got a blue screen with title of the movie plus PLAY or LIBRARY. Clicking PLAY just refreshed the screen.
I tried to play another DVD movie which played OK before & got the same result.
I can play either DVD on an XP machine using the ASUSTek ASUSDVD XP player.
Sometimes a brief image from the movie flashes before the blue screen refreshes.
A data CD can be read OK

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Whenever I try to play a dvd in either of my drives the program starts, and then either closes or gives me a send/don't send error message. Both drives will read/write cds and will burn dvds. They also work on a different system. My os is Win xp pro. The computer also freezes every now and then and I sometimes get the bsod.

A:DVDs won't play

which dvd decoder are you using. has it ever worked

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I played a new dvd movie OK but the next day when I tried to play it I got a blue screen with title of the movie plus PLAY or LIBRARY. Clicking PLAY just refreshed the screen.
I tried to play another DVD movie which played OK before & got the same result.
I can play either DVD on an XP machine using the ASUSTek ASUSDVD XP player.
Sometimes a brief image from the movie flashes before the blue screen refreshes.
A data CD can be read OK

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For some reason my DVD rom drive isn't working anymore. I'm guessing it's a software issue as it can see the DVD but just can't play them.

Any ideas on how to fix this?

A:Can't Play DVDs

We need more Information

What is the Make/modal of your DVD Burner? And how long has this been Happening

You say it is a software problem ? Does it happen in safe mode or in a clean Boot?

How to Troubleshoot a Problem by Performing a Clean Startup in Windows 7 or Vista


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For some reason my PC won't play DVDs. I recently reformatted and installed a new CPU and when I first tried to play DVDs, it said it was missing the codecs. So I just decided to download a decoder pack, but it still doesn't play DVDs. Now it says to try and lower my resolution. I lower it to 800 x 600 with 16 bit quality and it still says to lower resolution.

Basic specs:
ATI Radeon X800 PRO
AMD Athlon 64 X2 4200+

EDIT: Well I just got it to work, but with Media Player Classic. Why does it work in Media Player Classic, but not Windows Media Player 11?

A:Can't play DVDs

Because WMP does not have the proper codecs. If you were to install say PowerDVD or WinDVD then you would be able to play dvd's in WMP as it would use the codecs from those apps.

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At first when I tried to play a dvd I got an error message that I did not have a dvd decoder. I installed AC3 filter to play my burned movies. These work, but now when I try to play a dvd, it wants to start, but then it gives me a complete different error message which I don't understand. When I run WinDVD I get:
Software DVD Player has encountered a problem and needs to close. We are sorry for the inconvenience.
AppName: windvd.exe AppVer: ModName: windvd.exe
ModVer: Offset: 00018628

If I run Windows Media Player it tells me I need to change my screen resolution. I've done this down to the bare minimum, but it still gives the same error message.

What do I do?

A:Can't play dvds!

try to uninstall and reinstall windvd and c that helps

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I probably deserve a bashing....lol. My dell latitude 600 wont play a dvd. Windows media player pops up with a message saying it cannot play the dvds. What can I do?

A:Cant play dvds?

What's the message?

Have you tried using dvd playing software such as POWERDVD? You would have had some software on your dell I would have thought.

Some of my dvd's don't work through windows media player either, (have no sound)

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Toshiba Satellite A215-S7422 when I put in a DVD (to show through a projector) is says it cannot play copywrited material? Can anyone show me how to bypass this to play the DVD? I appreciate your help. Robert.

Tech Support Guy System Info Utility version
OS Version: Microsoft® Windows Vista™ Home Premium , Service Pack 2, 32 bit
Processor: AMD Turion(tm) 64 X2 Mobile Technology TL-58, x64 Family 15 Model 104 Stepping 1
Processor Count: 2
RAM: 2429 Mb
Graphics Card: ATI Radeon X1200, 128 Mb
Hard Drives: C: Total - 151122 MB, Free - 88031 MB;
Motherboard: ATI, SB600, Rev 1, None
Antivirus: CA Anti-Virus, Updated: Yes, On-Demand Scanner: Enabled

A:Cannot play DVDs

We do not help here with bypassing copyright. Closing this one, thanks

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I have a dvd-rom drive. It recognizes dvd's and tries to play them in Windows Media Player, but I get no video or audio. I am getting generic title and chapter labels, but nothing more. I can use explorer to view the contents of the disc, but it won't play. If anyone can help, I would be forever grateful.

OS: XP Pro
DVD-ROM Hitachi (GD-8000)
Windows Media Player 10.

A:Dvd-rom Won't Play Dvds

Welcome! With the information given, it sounds like a codec problem.Go here:www.free-codecs.com and download the codec pack. Also there is a small utility called gspot available from www.snapfiles .com that will look at a file and tell you what you need to play it. Good luck, and let us know.

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