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Windows Will Not Shutdown - Shutdown hangs

Q: Windows Will Not Shutdown - Shutdown hangs

Dear all,

I have an issue with my 7 machine, every time I hit shut down the machine will hang on the shutdown aero screen and fails to shut.

If I leave it to run it loses the connection to the monitor which goes black and does not detect the PC input.

I then have the hold down the button in order to shut the machine down.

I have replaced the old 120 GB SSD with a larger 480 GB SSD and the behaviour is the same. I cloned the drive to change it using Macrium Reflect.

I would greatly appreciate any guidance and will gladly supply the required logs / info on request.

Many thanks in advance.

Ron.

Windows experience info is below -

Manufacturer Gigabyte Technology Co., Ltd.
Model Z68MA-D2H-B3
Total amount of system memory 16.0 GB RAM
System type 64-bit operating system
Number of processor cores 4

Storage
--------------------------------------------------------------------------------

Total size of hard disk(s) 4285 GB
Disk partition (C 344 GB Free (447 GB Total)
Media drive (D CD/DVD
Disk partition (E 112 GB Free (112 GB Total)
Disk partition (F 1129 GB Free (1863 GB Total)
Disk partition (I 1117 GB Free (1863 GB Total)

Graphics
--------------------------------------------------------------------------------

Display adapter type NVIDIA GeForce GTX 560 Ti
Total available graphics memory 4095 MB
Dedicated graphics memory 2048 MB
Dedicated system memory 0 MB
Shared system memory 2047 MB
Display adapter driver version 9.18.13.5286
Primary monitor resolution 1680x1050
DirectX version DirectX 10

Network
--------------------------------------------------------------------------------

Network Adapter Realtek PCIe GBE Family Controller

Notes
--------------------------------------------------------------------------------

The gaming graphics score is based on the primary graphics adapter. If this system has linked or multiple graphics adapters, some software applications may see additional performance benefits.

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RELEVANCY SCORE 200
Preferred Solution: Windows Will Not Shutdown - Shutdown hangs

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

RELEVANCY SCORE 78.4

Hi,

can any one help , Windows XP Hangs while Shutdown..

Attached screen shot and minidump

A:Windows XP Hangs while Shutdown

This is a hardware issue.

Have you installed any devices recently before this problem acquired?

Do you have any mp3 players plugged in when trying to shutdown?
Are all your drivers up to date?

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RELEVANCY SCORE 78.4

I am using Windows 7 Pro 64-bit. Since the last two weeks, I've noticed that occasionally, while shutting down Windows, it will stall at the "Shutting Down..." message, and the computer will never actually power off. I have to resort to manually shut turn off the power. This only occurs once during every 5-10 shutdowns or so, not every shutdown.

I tried shutting down from Safe Mode eight times as a test, and the problem didn't occur. Nothing unusual appears in the Event Viewer.

The only thing I can think of at the moment that could've caused this was when I was installing updates via Windows Update (within Windows itself, not while shutting down the computer). The update installation stalled for more than an hour, clicking cancel didn't stop the process, and I had to restart the computer to get it to stop. Is this the probable cause? How can I resolve this issue?

A:Windows 7 sometimes hangs during shutdown

It's having trouble closing a service. Did you install some strange application that required that a service be added within the past 2 weeks?

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RELEVANCY SCORE 78.4

Hi all.

First, here's some basic information: pentium 4 2,53 mhz, 800mhz fsb, 512mb ddr, asus nvidia gforce mx440 64mb agp8x.

I have had a problem shutting down windows the past month, everytime i go to shut down, restart or logoff I have to wait for about 1-2 minutes, which is very frustrating, and i usually (unpatiently) pull the plug after about a half a minute. I hope someone around here can help me.

Here's my hijackthis log:

Logfile of HijackThis v1.97.7
Scan saved at 21:08:28, on 15.12.2003
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
C:\Program Files\Analog Devices\SoundMAX\Smax4.exe
C:\WINDOWS\anvshell.exe
C:\PROGRA~1\Logitech\MOUSEW~1\SYSTEM\EM_EXEC.EXE
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\Logitech\iTouch\iTouch.exe
C:\Program Files\Winamp3\winampa.exe
C:\Program Files\ASUS\Probe\AsusProb.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\Adobe\Acrobat 6.0\Distill... Read more

A:Windows hangs at shutdown

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RELEVANCY SCORE 78.4

Hello everyone,

Long time reader, first time poster. I'm running into an issue with a Windows 7 Pro x64 PC where when you choose "shutdown" and the PC just hangs until a hard reboot. The issue was first brought up about 3 weeks ago.  I've not had a chance
to get look into the EV logs yet, but will soon as the PC is free. Has anyone else ran into this issue?  If I'm missing something or need to give more information please let me know. 


Thank you very much!

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RELEVANCY SCORE 78.4

*I tried to search fourms for other post reguarding this issue, but I think the search function is not working. I tried to search it would not load anyting it would just sit at a blank page. One time it said it had a fatal error on the page (I forgot to copy it down to post it for you). But sorry if this has been brought before*

I have a Dell Insprion 640m that everytime I try to shutdown it will start to try to shutdown. It will close all windows if you have any open and make the taskbar + shortcuts disappear so that all you have is the background showing. This is as far as I can get it to go. To get it to shutdown I have hold the power button.

Some information:

Its running Windows XP SP 3 fully updated.

It has no extra software or hardware on it.

If I go into safemode I can shutdown fine.

I have nothing running on startup.

Thanks,
GHock

A:Windows XP hangs on Shutdown

Quote:





Originally Posted by ghock


*I tried to search fourms for other post reguarding this issue, but I think the search function is not working. I tried to search it would not load anyting it would just sit at a blank page. One time it said it had a fatal error on the page (I forgot to copy it down to post it for you). But sorry if this has been brought before*

I have a Dell Insprion 640m that everytime I try to shutdown it will start to try to shutdown. It will close all windows if you have any open and make the taskbar + shortcuts disappear so that all you have is the background showing. This is as far as I can get it to go. To get it to shutdown I have hold the power button.

Some information:

Its running Windows XP SP 3 fully updated.

It has no extra software or hardware on it.

If I go into safemode I can shutdown fine.

I have nothing running on startup.

Thanks,
GHock




When you say you have nothing running on start up what do you mean? Any security software such as AV will run at start up in normal mode. You are not running Zone Alarm by any chance?

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RELEVANCY SCORE 78.4

hi, everytime i shut down my computer i click start, turnoff computer, shutdown and then it hangs for like 5 mins. and will eventually shut down. how do i fix this?
 

A:Windows Shutdown Hangs

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RELEVANCY SCORE 78.4

Hello All

I am hoping that someone can help me with this one:

I am running Windows 7 64 and whenever I attempt to shut-down my laptop, it just hangs on the "shutting-down" screen...

Here are some other pieces of info that might help:

* The machine will shut down if a I start Windows in Safe Mode

* The machine still hangs when shutting down if I attempt a 'clean boot' (meaning that I have disabled all non-Microsoft services)

* If I look through the Event Viewer, I notice the following errors:
Source Event ID Task Category
System Restore 8211 None
System Restore 8193 None
SideBySide 35 None
Application Hang 1002 (101)

* This computer is a little bit loaded--Hard Drive is about 99% full

Any help that can be offered is Greatly Appreciated

Thanks!
Michael

A:Windows 7 64 bit Hangs on Shutdown & More

Work through these troubleshooting steps especially achieving a Clean Boot and the cleaning/defragging steps. I'd also move some data off now or delete it to free up space.

The steps show how to google repeat errors' verbatim text to find how others solve them.

I'd also run the hardware tests just to clear those.

If all else fails run the tool which the Pro's use to trace these hangs: Gathering a Startup, Shutdown, Sleep, Hibernate, or Reboot Trace - Windows 7 Forums

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RELEVANCY SCORE 78.4

Every now and then when I shut down my computer it will show "Restarting" for about 1-5 seconds (My pc is fast) and the display will shut off. But the computer will still be running, the HDD and all are running. I have to do a hard shutdown by holding the power button.

I have found this in the event logger:

"The system firmware has changed the processor's memory type range registers (MTRRs) across a sleep state transition (S5). This can result in reduced resume performance."

Source: Kernel-Power

I heard it having something to do with "fast startup" or "Quick Boot" I am unsure.

A:Windows 8.1 Shutdown Hangs

Check post #4 in this thread:

The system firmware has changed the processor's memory type range - Microsoft Community

Good luck.

BTW, I have IRST disabled in my BIOS and my BIOS sleep state is also S5.

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RELEVANCY SCORE 78.4

I am working on a computer running Windows XP, I am currently running Windows Update and after I install the updates and hit Restart, the computer hangs at the "Windows is shutting down" screen. If anyone has an idea of what is going on please let me know. Thanks!
 

A:Windows hangs at shutdown

I have seen Norton System WOrks cause this behavior . . if that is not the culprit, you can trace down the culprit by disabeling everything in startup tab of msconfig and restarting . . then enable one at a time ( start with ANtiVirus) to see who is the troublemaker .

Takes some time, but should lead you to the malcontent
 

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RELEVANCY SCORE 77.6

When i go to Start > Shut Down, my system hangs actually its not really a hang it just takes like 1-2 minutes to show up. I can end Explorer.exe but it seem to do this ever sence i reinstalled. my 30GB drive died and i reinstalled XP on my 10GB but it seems to hang on trying to shutdown. if i press the power button it shuts down fine. only on trying to get the shut down dialog it hangs

help im so confused on why it hangs
 

A:Solved: windows Hangs when i try to shutdown

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RELEVANCY SCORE 77.6

Hello, I see a lot of people getting this issue in this forum, but I cannot seem to find a solution for me.
When I try to shutdown/restart, it hangs at "windows is shutting down," and never shuts down. I reformatted a few months ago and started having this problem when I did. I tried going into msconfig and turning off startup programs, that didn't work. I have Norton AV installed. I also have Western Digital software installed, it has problems in it's own, and I had it installed before I reformatted when the computer seemed to work fine though.
Much appreciation to anyone who can help.

Also, wasn't sure if it is appropriate to make more posts then necessary, but I have more problems with my computer:
1)When trying to play any game, not browser based, it crashes with a graphics error, the screen spasms out yellow and black during game play. In Starcraft 2 it says I've run out of paged pool memory (specs below).
2)In device manager it shows an unknown device: device typether devices, manufacturer:unknown, location: on Intel(R) ICH9M-E LPC Interface Controller - 2917
3)My speakers seem to crackle when I turn up my wave volume and when I talk through a mic, it's very low. I've tried reinstalling the driver.

Computer spec:
HP Elitebook 8530w Mobile Workstation
Win XP Po 32bit SP3
Intel Core 2 Duo T9600 2.8 GHz
4 GB 800-MHz DDR2 RAM
Nvidia Quadro FX 770M 512 MB
 

A:Windows XP Pro 32bit Hangs on Shutdown

Maybe the hive cleanup utility would help. In general, it sounds like you should double check on your system's chipset drivers for completeness and correct and latest versions.
 

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RELEVANCY SCORE 77.6

Every other day or so when shutting down or restarting Windows gets to the "Logging Off" stage and sits there until I just get tired of waiting and hit the reset button. I remmeber having the same problem years back on numerous machines and having to do download a patch for the problem. Windows 7 64 Ult

Any suggestions ?

A:Windows 7 Hangs on Shutdown / Restart

You have any programs that use abnormal amounts of RAM/CPU power?

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RELEVANCY SCORE 77.6

I am "playing" with 7 and have installed it on dual boot about 6 weeks ago. Generally all fine but it will not shut down or restart, it says it is logging off but then when it says it is shutting down it just stays there for ever. Anyone else had this problem or got any ideas how to solve?
 

A:Windows 7 PC works but hangs on shutdown

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RELEVANCY SCORE 77.6

Hi,
I own a Dell E1505 Dual core. My OS is windows XP Home edition and RAM is 1GB. I use a router to connect to the internet. If I power of the router while system is on, the system hangs. Ctrl+alt+del does not work. I have to press the power key for 2 seconds to do an unclean power shutdown. this problem also comes when I unplug network cable.
On my older system I used to see the message "Network cable is disconnected" when I used to unplug the ethernet cable and not the hang issue. There are no other problems, just this. any tips how to diagnose?
I have used AVG Anti virus and Ad Aware to check for virus and spyware, but the system was clean(I use firefox, for browsing).
any tips please.
thanks
Tanveer
 

A:Windows XP hangs on router shutdown

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RELEVANCY SCORE 77.6

I am at my wits end over this problem. I cannot reboot or shutdown my computer. The shutdown hangs at 'Windows is shutting down'. I have to turn off the main power or keep the power button on my cabinet pressed. I can put it on Standby though. My OS is Windows XP Service Pack 2. I cannot shutdown or reboot in Safe Mode as well. System Recovery doesn't work. Cannot repair using Win XP CD because Setup doesn't detect any previous installations (That's another problem altogether). The problem started when I opened my cabinet to install an extra fan. I have removed that fan and all other fans but the problem persists. I cannot save any settings because everything is undone when I restart my computer

Other things I did:
Removed extra RAM ( I have two 1 GB sticks). I removed one and kept other and vice versa.
Removed DVD ROM Drive
Removed my Mouse, Keyboard and used other non USB keyboard.
Disabled Sound card, Ethernet, Firewire from BIOS (All that is inbuilt on my mainboard)
Removed almost all additional software (Photoshop, Corel Draw, Sony Vegas, AVG etc)

Please help. Here's my Hijack This log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:17:16 PM, on 7/24/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\s... Read more

A:Shutdown hangs on 'Windows is shutting down'

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RELEVANCY SCORE 77.6

I have already posted this at Windows NT/2000/XP section. Here's the link:
http://forums.techguy.org/windows-nt-2000-xp/733494-shutdown-hangs-windows-shutting-down.html

I am at my wits end over this problem. I cannot reboot or shutdown my computer. The shutdown hangs at 'Windows is shutting down'. I have to turn off the main power or keep the power button on my cabinet pressed. I can put it on Standby though. My OS is Windows XP Service Pack 2. I cannot shutdown or reboot in Safe Mode as well. System Recovery doesn't work. Cannot repair using Win XP CD because Setup doesn't detect any previous installations (That's another problem altogether). The problem started when I opened my cabinet to install an extra fan. I have removed that fan and all other fans but the problem persists. I cannot save any settings because everything is undone when I restart my computer

Other things I did:
Removed extra RAM ( I have two 1 GB sticks). I removed one and kept other and vice versa.
Removed DVD ROM Drive
Removed my Mouse, Keyboard and used other non USB keyboard.
Disabled Sound card, Ethernet, Firewire from BIOS (All that is inbuilt on my mainboard)
Removed almost all additional software (Photoshop, Corel Draw, Sony Vegas, AVG etc)

Please help. Here's my Hijack This log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:17:16 PM, on 7/24/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mod... Read more

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RELEVANCY SCORE 76.8

Hi everyone I'm new here,

A few weeks ago I got a bad virus that blocked my every attempt to perform any task other than pushing the power button, so I decided it was time to wipe the slate clean and start over with a fresh install of Windows XP. The first fresh install began to hang upon shutdown after a period of time and hung on Restarts after installing new updates or Nvidia and sound card drivers that I have been using problem free for the last three years. So I decided why not wipe everything again and start over with another fresh install of Windows, except after a peroid of time it began again! It's almost like clock work, there's NEVER any log file or error under Event Viewer.


All I ever did was fully update Windows and install my Nvidia and Creative sound card drivers that have worked fine for years without problems, on the second install I ran older Nvidia drivers known to be very stable and versions I have used before without problems. I also ran stress tests of Orthos, Prime95 and Memtest for 60 hours each without so much as an error or hiccup! I ran Western Digital long grueling test more than once with no errors, lastnight I left my computer for a few hours and came back to web surf only for my desktop to completely freeze-up. So I know it's not the hardware, I know it isn't the drivers for my sound/video cards. I am at the end of my rope here as I have tried everything that I know to find and fix this damn problem!


Thank you for any and all help... Read more

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RELEVANCY SCORE 76.8

Hello!

As stated in the title whenever I attempt to shut down my PC, it hangs after disconnecting the monitor.
The power button shows the computer is still on.

Is there anything I can do to make it shut down properly?

Thanks

A:Windows 8.1 shutdown: hangs after disconnecting monitor

Wait for it to shut down first, then unplug the monitor.

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RELEVANCY SCORE 76.8

Hello,

I upgraded from Windows 7 (64-Bit) to 8 (64-Bit).
When I had 7 it took about 10 seconds to boot, but now it can take anywhere from 2-5 mins, also it doesn't shutdown (I have to hold down the power button) and it never sleeps (the screen goes off but the laptop remains running)

Does anyone know what is happening and how this can be fixed?

Thanks a bunch -Jack

A:Windows 8 hangs on boot & shutdown, and won't sleep

Since you did an upgrade from Windows 7. There's a lot of things can happen
Outdated BIOS. Make sure you have the latestOld drivers that were carried over to Windows 8. Make sure you update the latest driversRegistry entries contains invalid valuesApplications are incompatible. Re-install applications with the latest versions
And the list goes on........

Windows 8 suppose to boot up & Shutdown a lot faster than Windows 7 provided if you are doing right. It is always advisable to do a fresh install to avoid future complication.

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RELEVANCY SCORE 76.8

Hello very nice to register here, well im having a bit problem and it's really annoying to me seriously i hope it's not only me and i hope someone has fix this.

im using windows 7 ultimate RTM 7600 x64 build and when im restarting my system or shut down it hangs the taskhost.exe to close/force or sometimes its not
is there any solution to that? is there any weird service by windows default because i have checked my startup.

thanks for listening to me i hope if someone else have that problem look at that thread
also i did a search but i didnt find anything or else im blind

A:Windows 7 hangs taskhost.exe on restart or shutdown

Same problem here ! my bro has it too ...

Any help ?

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RELEVANCY SCORE 76.8

My home-based Windows 2000 Server, Service Pack 2, with ALL of the latest windowsupdate and BigFix patches installed, seems

to hang whenever I try to shutdown the PC. It suns on a 400 MHz Pentium 2 with 256 MB RAM and two 4.0xGB hard drives, with a

134,217,728 byte page file on one drive that now has 1.60GB of free space, and another 134,217,728 byte page file on the

other drive, leaving 2.92GB of free disk space there. When running in Safe Mode, the system will shut down, correctly. Is

this a device driver problem? If so, how do I first identify the particular driver issue, and then how do I rectify the

situation? Or, is it anther problem that must first be identified and then addressed?

Thanks for the help.
 

A:Windows 2000 Server Shutdown Hangs

Does event viewer show any problems with apps? Check in services and see what services are running. You can set a service to manual to check if it is causing a problem. I have found that when trying to go into standby mode, sometimes win2k will refuse and then point you toward the offending drive / process.
Hope this helps.
 

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RELEVANCY SCORE 76

It happened for a while and I couldn't find a fix, basically sometimes my laptop just hangs when I just got into desktop, attempted to shut down or restarted or when I attempted to use it after being left idle for a while. When it happens the screen just stuck, mouse and keyboard doesn't work, and my fan was on almost maximum after a while of the hang (presume high cpu load?) I tried sfc /scannow and dism but no luck.

Specs:
PC Specialist Optimus V
Intel Core i7-4700MQ 2.4GNz
Nvidia GTX 765M & Intel HD Graphics 4600
8GB ram

And my most recent CBS.log of sfc /scannow

2015-07-31 23:16:31, Info CSI 000008e5 [SR] Verify complete
2015-07-31 23:16:31, Info CSI 000008e6 [SR] Repairing 1 components
2015-07-31 23:16:31, Info CSI 000008e7 [SR] Beginning Verify and Repair transaction
2015-07-31 23:16:31, Info CSI 000008e8 Hashes for file member \SystemRoot\WinSxS\Temp\InFlight\d324838ddecbd00183c60000681e5015\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17842_none_90da81a4dac50d54\utc.app.json do not match actual file [l:24{12}]"utc.app.json" :
Found: {l:32 b:hxHfXj427JxbVLpmOJKBMMwJ3nfvwV57qrOPwblWU6s=} Expected: {l:32 b:6510UErwHGoFg3sRd3gzh3HSbTceuHem3Rnk0NraKS8=}
2015-07-31 23:16:31, Info CSI 000008e9 [SR] Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.3.9600.17842, ... Read more

A:Windows 8.1 hangs on startup, shutdown or left idle

bump

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RELEVANCY SCORE 76

Hi there.

I've recently built a new computer, and have been having some problems shutting it down. The computer shuts down fine if I don't put it into sleep mode, but as soon as I put it to sleep, the next time I wake it up and shut it down, it hangs on the shutting down screen.

I'm using a gigabyte z77 ud3h motherboard, and have had some problems with the usb ports so far, with certain ports being fussy about what I plug into them even though I've installed and updated all the drivers. Although I've got the usb devices I need working now, the shutdown issue still persists.

Any help would be greatly appreciated, thanks

A:Windows 7 hangs on shutdown screen after being in sleep mode

Hi and Welcome to TSF!

Go to Start > Type CMD > Right Click on Command Prompt and press Run as Admin. > Type: SFC /scannow

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RELEVANCY SCORE 76

Hey everyone. Occasionally, I'd say about once out of every five times I attempt to shut my computer down, it will hang after the "Windows is shutting down..." screen goes away. It will just stay there, won't shut down. I'm pretty sure it's a driver conflict. Any suggestions?
 

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RELEVANCY SCORE 75.2

Hey guys,

Tried searching didnt find anything.

After windows update my computer hangs at the shutting down screen when I restart it, I get the to the windows flag but then the screen goes blank and I never get to the login screen.

This is the second windows update this has happened on. Luckily I can get into safemode and do a system restore (which also hangs at the shut down screen, but works when I do a hard reset).

You guys have any ideas?

A:Windows hangs at shutdown screen and wont restart after win update

Let's see if VEW shows what's going on.

Download VEW by Vino Rosso http://images.malwareremoval.com/vino/VEW.exe
and save it to your desktop

Double click it to start it Note: If running Windows Vista or Windows 7 you will need to right click the file and select Run as administrator and click Continue or Allow at the User Account Control Prompt.
Click the check boxes next to Application and System located under Select log to query on the upper left

Under Select type to list on the right click the boxes next to Error and Warning Note: If running Windows Vista or Windows 7 also click the box next to Critical (not XP).

Under Number or date of events select Number of events and type 20 in the box next to 1 to 20 and click Run

Once it finishes it will display a log file in notepad
Please copy and paste its entire contents into your next reply

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RELEVANCY SCORE 75.2

Samsung NP700Z3A-S03, Windows 7 Home premium
http://speccy.piriform.com/results/E81Fd2mr0ggx0zTRO0YZ2qw
 
Problem:
 
1.  Computer becomes completely unresponsive.  Cursor will move but cannot click on anything.  Ctrl-alt-del opens the menu but no selection can be made. 
                 a.  happens most frequently in Windows Explorer
                 b.  does not occur in safe mode
 
Attempted solutions:
 
1. System restore
     a.  no save points prior to the commencement of the issue
2. Memory testing
     a.  Windows mem test shows no problem
     b.  Memtest86 shows no problem (only 1 pass, however)
3. Check disk shows no problems with either disk (HDD and iSSD)
4. Seagate tools shows no problem with HDD (didn't know if I could use on SSD which is different manufacturer)
5.  Malwarebytes premium has been onboard the whole time -- found nothing
6. HitmanPro found a couple of minor problems and repaired them.  Did not solve.
7.  CCleaner downloaded...no solve.
 
There may have been other things done to try and solve--this has been going on for over a week and my memory fails me.  This computer is used for work (mostly done remote through VPN) and for law school, so I am thoroughly vexed and hopeful that someone can help.
 
Note that if you are able... Read more

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RELEVANCY SCORE 75.2

Hi, I have a copy of windows 7, 64 bit OEM on my desktop with the hardware of:
2 asus dvd burners,
1 TB seagate HDD
160 GB Seagate HDD
250 GB Samsung SSD

GEForce GTX 750 Ti GPU
Asrock p67 extreme4 gen3 motherboard
enermax platamax 750 PSU
Corsair H100i CPU Cooler
Intel core i7-3770k CPU

ISSUE:
I plugged in a Western Digital 320 HDD and formatted it. the machine no longer powers off on it's own. I will shut the machine down (in OS) and the thing will hang on the shutting down screen. when I force it to shut down, via the power button, it powers off (of course) and the OS doesn't say anything about the shutdown... HELP.
No third party SATA Drivers,
All HDDs, and my SSD Check out
Memory is good, CMOS checks out
CHKDSK found nothing bad,
PSU checks out
and the machine doesn't shut down with any change in the USB devices.
Firmware on the SSD is newest...
still... to turn off the machine, I use the power switch on the PSU...

here's a video...

https://www.youtube.com/watch?v=rszl...eX-vDAQ0OjA1Jg

A:Windows 7 hangs on shutdown screen? BSOD on Update install?

I can't see if it says Shutting Down?

Can we see a screenshot of Disk Management - Post a Screen Capture Image?

Have you tried unplugging all other hard drives and peripherals to see if the problem persists? If so plug them back in one at a time to test each.

Test the HD with WD Data Lifeguard bootable flash stick

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RELEVANCY SCORE 75.2

Howdy! I have a few issues that I don't know how to solve.

My first issue is Windows Movie Maker has been having issues with footage. I do videos on YouTube and usually record in 60fps. I had changed Fraps to record at 120fps on a suggestion by someone and for a week, WMM was fine with it. Then, it started having issues. MM would hiccup during playback while editing, and then crash after a few minutes. I figured MM couldn't handle that many frames, so I tested it with 60fps, and it would hiccup and crash on that. It will now only accept 30fps footage and it will still sometimes crash while editing that. It will also no longer accept mp4 files. I have tried uninstalling/reinstalling, but to no avail.

My second issue is that for the past week, my computer has hanged on shutdown a few times, and I would have to manually shut it down with the power button. I hate doing that as I am afraid I am damaging my computer. I would love any kind of help. Please keep explanations simple as I am not very tech savvy and get confused easily. I thank you for your time and any help you could provide.

A:Windows Movie Maker Crashes, Computer Hangs On Shutdown

Can you please fill in all your system specs? That would be helpful.

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RELEVANCY SCORE 74.8

We have a Lenovo T440s laptop that had a failing drive. We manage to clone the systems partition and manage to repair a where after the clone, the MBR was corrupted and needed to be repaired using the Windows 7 DVD.

Everything else seems fine and we ran chkdsk to make sure their no errors (it repaired a few using the DVD in order to get it to boot and then ran fixmbr to repair the boot records).

However the only issue we are facing is everytime we do a proper shutdown or reboot, the machine will boot up saying that windows has not properly shutdown and to select "start windows normally". Any ideas what can cause this issue and what can we
do to fix it.

I am unsure if maybe the corruption caused this (as the recovery partition and the MBR partition were both lost). I reformatted the recoveyr partition into a NTFS drive since I couldn't recovery that partition by itself.

I dont have access to that laptop at the moment as the user took it on vacation till next week but was looking into inputs as to what I can do to resolve this.

I also checked the system logs and it shows "windows was shutdown uncleanly" and such but we did shut it down using the normal windows shutdown button and restart button, both of which cause this error.

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RELEVANCY SCORE 74.8

We're currently running into an issue with an older Yoga ThinkPad model 20C0. Specifically when these devices were upgraded to Windows 10, they've encountered issues sporatically when users would shutdown or sleep the device. The system's screen will go black, but the LED power indicator on the palm rest "ThinkPad" sticker and atop the laptop itself. This behavior continues until the battery is fully drained. Here is what I've gathered so far. Early false positives led us to believe the Intel Management software was at issue, but a colleague eventually found that if Chrome and/or Firefox were running at the time sleep was initiated, the problem would be triggered. The behavior is inconsistent regardless of which driver is installed for Intel MEI or Intel HD Graphics. Currently using the following driver versions: Intel MEI: 11.0.0.1157(Lenovo's latest version is 9.5.15.1730) and Intel HD Graphics is Lenovo's current version 20.19.15.4416. Windows 10 1703 Enterprise OS Build # 15063.540. Anyone else encounter this issue? I know it is something plaguing Windows 10 users accross multiple hardware vendors and the only things that seem consistent is Windows 10 and Intel Gfx thus far. Any assistance in this matter would be greatly appreciated! JH  

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RELEVANCY SCORE 74.4

We have a lenovo t440s laptop that had a failed harddrive. We manage to clone the drive but because of how bad the failure was, part of the mbr partition and the lenovo recovery partition was lost.
 
i manage to repair the mbr partition by using a Windows 7 DVD and using fixmbr, fixboot and rebuildbcd command from the recovery console to get the machine up and running.
 
We didn't see any other issue however whenever we shutdown the laptop or do a reboot for windows, it will say that windows did not shutdown properly  when it boots back up and to select start windows normally or repair mode.
 
The other strange issue I notice was that when using the windows 7 dvd repair option, it does not detect the OS installed when you get the GUI box. It does detect it when i did the rebuiltBCD option even thought it corrupted boot the second time I ran the command and to again reboot into the dvd and rerun it a third time allowing me to get into the machine.
 
Any ideas how I can resolve the windows did not shutdown properly error.
 
I could reinstall windows but since the machine came with Windows 8 media with downgrade to windows 7, I dont want to use a genuine dvd to reinstall it since i am not sure if it will even work.
 
People told me to just upgrade to Windows 10 but i cannot do that at the moment for this client of ours that has this issue.
 
 
 
 
 
 

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RELEVANCY SCORE 74.4

Hello All,

I have a ASUS Laptop with Intel I3 processer and Windows 7 Home Premium. I recently had a forced shutdown during a Windows upgrade session. Ever since then the Boot and Shutdown times have increased to over 15 minutes. I have run the msconfig unticking all but the antivirus (Kaspersky) and it still takes >15 min to boot and Shutdown. Is there something I can do before I decide to reinstall Windows &. (I dont have a install disk.) The software came with the Computer and I have the OEM code (Bought at Best Buy)

Thanks in advance.

A:SLOW Boot and Shutdown after forced Shutdown during Windows 7 Upgrade

Yeah. I have been using the Software performance toolkit from windows. Basicly if you know about windows xp, xp had a program called bootvis that rearranged the bootfiles and such for faster boot times, and bootvis is in windows 7, but you need another program to try to use it (i believe).

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RELEVANCY SCORE 74.4

Hey folks. I would appreciate if you could lend a hand with this issue, as I haven't had any luck so far.
 
My PC has been restarting instead of shutting down when I initiate a shutdown. I did a clean boot and tried it, as well safe mode, and it still replicates the problem. The BSOD I occasionally get before the restart is KERNEL_SECURITY_CHECK_FAILURE
 
Even though the BSOD doesn't show up every time, I am getting a minidump each time it restarts with the KERNEL_SECURITY_CHECK_FAILURE error. I've included the two most recent minidumps for analysis if it helps solve the problem.

Minidump 1: http://speedy.sh/WM23P/092014-21796-01.dmp
Minidump 2: http://speedy.sh/4UXvm/092014-24046-01.dmp
 
Where do I go from here?
Much obliged for your help,
Faithisreason

A:Computer Restarts on Shutdown (Windows 8.0) Occasional BSOD During Shutdown

Have you made sure that you have all your windows updates?

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RELEVANCY SCORE 73.6

I have been struggling with this issue for a few days now.

There are 2 major problems:

1. Start menu hangs when I click on it. I have to manually bring up the Task Manager and kill explorer and start it as a new task. This happens only in Normal mode and not in Safe Mode.

2. Machine hangs after I try to Shutdown or Hibernate in Normal mode. It does say logging of and seems to go through the normal shutdown but at the very end if hangs on blank/black screen and never actually shuts down unless I hold down the power button. This does not happen in Safe Mode.

What I am working with:

Thinkpad T43 laptop
Windows XP SP2

What I have tried:

- I used msconfig to turn off all services and startup programs and still no luck.
- Ran several Spyware programs and anti-virus programs, got rid of anything suspicious and nothing.
- Ran HIjackthis and got rid of anything suspicious.

The problems started after I cleaned up some spyware from my machine using CleanUp! and some other programs. I also took several services and startup items out of msconfig.
Everything else seems to work ok, like clicking on stuff on the desktop or the quick launch bar, browsing the internet, chat, bring up explorer by clicking on an icon and navigating through the hard drive. I just can't click on the Start Menu in Normal mode.

My hunch is the following:

1. Some service that is imperative to the start menu and/or explorer hangs either because it being run under 'Local User' as op... Read more

A:Start menu hangs and Shutdown/Hibernate hangs

Another thing:

I noticed this in the Eventviewer after trying to Apply changes in msconfig:

The ScRegSetValueExW call failed for Start with the following error:
Access is denied.

The event id is 7006 and the source is Service Control Manager.

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RELEVANCY SCORE 73.6

EDIT: 11/21 The latest thing it says is windows did not shut down successfully because the system stopped responding. Anyone?
After PC is left unattended more than an hour or so it gets a black screen with no error messages, but the CPU and fans are powered up. I must power off and cold start. Usually it takes 3 or 4 tries to get a successful boot, and when I do I get a message that says windows did not shutdown successfully.

The windows error log says the problem is shut down unexpectedly, event name bluescreen, OS version 6.1.7601.2.1.768.3 Locale ID 1033. (Windows Home Premium)

I have all power, sleep, and hibernate options set to never. I have run the memory test and it is OK. I have also run a windows integrity scan which said no corruptions in windows integrity.

I'd really appreciate a hand with this issue. Thanks.

Edit: Although at the top of the post I said "after an hour or so" that is not always so. A more accurate description would be after leaving the PC unattended for several hours.

A:Shutdown Unexpectedly, & Windows Did Not Shutdown Successfully Errors

EDIT: 11/21 The latest thing it says is windows did not shut down successfully because the system stopped responding. Anyone?

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RELEVANCY SCORE 73.6

New laptop lenovo ideapad from january i run a lot of programs for engineering on it works great. But it seems after a while online listening to music and browsing flash/shockwave whatever begins to crash if i exit out of chrome i cannot re open but i can open ie. running mcafee enterprise and antivius and have a malware detection program i've had similar setups in the past and never had much of a problem or at least anything i couldn't handle myself. so when i go to restart after these problems it sits at the shutdown screen and the swirl timer keeps swirling until i get pissed and force shutdown holding the button. is this a problem with win 7 os or is there something still running in the backround that i can't seem to find?

A:windows 7 restart or shutdown stays at shutdown screen

Welcome to the Seven Forums.

Just as a test, uninstall McAfee antivirus tool and install MSE.

You might also try shutting down after a clean start:
Troubleshoot Application Conflicts by Performing a Clean Startup

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RELEVANCY SCORE 73.6

We have a lenovo t440s laptop that had a failed harddrive. We manage to clone the drive but because of how bad the failure was, part of the mbr partition and the lenovo recovery partition was lost.

i manage to repair the mbr partition by using a Windows 7 DVD and using fixmbr, fixboot and rebuildbcd command from the recovery console to get the machine up and running.

We didn't see any other issue however whenever we shutdown the laptop or do a reboot for windows, it will say that windows did not shutdown properly when it boots back up and to select start windows normally or repair mode.

The other strange issue I notice was that when using the windows 7 dvd repair option, it does not detect the OS installed when you get the GUI box. It does detect it when i did the rebuiltBCD option even thought it corrupted boot the second time I ran the command and to again reboot into the dvd and rerun it a third time allowing me to get into the machine.

Any ideas how I can resolve the windows did not shutdown properly error.

I could reinstall windows but since the machine came with Windows 8 media with downgrade to windows 7, I dont want to use a genuine dvd to reinstall it since i am not sure if it will even work.

People told me to just upgrade to Windows 10 but i cannot do that at the moment for this client of ours that has this issue.
 

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RELEVANCY SCORE 70

Everytime I try to shutdown it just sits there for like 3-4 minutes before it actually shuts down. But I know it has to do with my USB Logitech Elite keyboard. Because as soon as I removed it from my usb port and attached an adapter to it so that I can plug it in my ps2 port my PC never stalled anymore.

I know theres a settings that will fix this problem, but I just can't remember what it is.

I am running WinXP SP1.

Any help is greatly appreciated.
 

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RELEVANCY SCORE 70

Well I'm having trouble with automatically shutting down and also just shutting down manually. Sometimes it annoys me since these hangs are INCONSISTENT. Now I did do a little researching on how to fix this but most of the fix suggested by others seems to be using clean boot and little by little see what software/antivirus seem to be the problem. But that suggestion seems to be obsolete since my shutdown hangs are abnormal. This happened way back ago, I just decided to ask about since this hang I got today pissed me off...(left computer to download and to shutdown at a certain time but ended up just hanging and going back to login screen for like 6 hours past the shutdown time.)

I was notified by Windows saying something about unexpected shutdown. Not a technical person so I hope the error message it gave in the txt file helps.

A:Shutdown hangs?

Quote:
I was notified by Windows saying something about unexpected shutdown.


This was indicated by BSOD. Please follow this thread: http://www.sevenforums.com/crashes-d...tructions.html

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RELEVANCY SCORE 70

win7 home premium 32bits.

after using computer for long periods, i close all of the programs, proceed to shut it down, it hangs for ever, I then press the reset button in order to get a restart, I press the shutdown button again then it will close."please help as i am getting fed up, this been going on for a while".

A:pc hangs at shutdown.

Are you sure it's not installing Windows updates? Does it do this every time? Are you running updated anti-virus software on this PC?

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RELEVANCY SCORE 70

My Compaq Presario laptop hangs when I try to shut it down, and it doesn't enter hibernation or standby right either. I'm running XP Home, with SP1 and SP2. Updates are current, and I have ZoneAlarm, v.5.5.094.000, and AVG antivirus, v. 7.1.371. Here are the symptoms:

SHUTDOWN -- Regardless of the method used to initiate the shutdown, and regardless of the choice of Shutdown or Restart, the shutdown window appears, but that's as far as things go. I've left it for over 15 minutes, and the fan remained on, along with the "Windows is shutting down..." screen. Eventually I depress the power button for several seconds to shut it down.

No key intervention does anything.

HIBERNATION -- Regardless of the method used to initiate hibernation (power button, Start menu, Fn/f12), the "Preparing to hibernate" screen appears and the screen goes blank, but the screen remains luminous, and the power stays on. The fan continues to run. I left it in this state while unplugged, and the battery ran down rather quickly.

The power button does not wake the machine from hibernation.

STANDBY -- same as hibernation problem.

I tried closing everything in the System Tray before shutting down, and I tried closing nearly every non-critical process before I hit one that automatically initiated a shutdown, but it still hung.

I'm at a loss for other things to try, and will appreciate any suggestions.

Bitsy
 

A:Shutdown hangs

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RELEVANCY SCORE 70

Hey all,

I have XP Pro and it hangs on shut down. The screen says saving settings and just sits there forever.

I have all the current updates and hotfixes installed.

Any sugestions?

Also would like to know a good toolkit for win XP.
 

A:XP hangs on shutdown.

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RELEVANCY SCORE 70

Well it happens again, I seem to have a curse against me and 64bit OS. This time its win7 .
The title says it really, since installing 64x version of Win7 ive have 2 instances of were 7 doesnt shut down, it gets to the point were the screen says "shutting down" and just hangs there. Also when it does shutdown the monitor goes of and then about 15 seconds later the pc turns of, has anyone else had these problems, might just reinstall 7 again.
My spec:
i5 750
Gigabyte p55-UD3r MB
4gb Corsair ddr3 Ram
Win7 x64
All latest drivers
Never really had this problem with any other os 64bit or not.

A:Win 7 hangs on shutdown.

Goto event viewerapplication logs and see what critical errors are listed..if any....

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RELEVANCY SCORE 70

XP Goes through the full shutdown for me, ie. it saves my settings, preparing to shutdown etc, and then the little box that alerts you of what is happening disappears, and I am left with my background only on the screen. Here it freezes.

Any suggestions as how to remedy this?
 

A:XP Hangs after Shutdown - HELP!

Hiya

Have a look here, on the left:

http://www.aumha.org/a/shutdown.htm

Regards

eddie
 

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RELEVANCY SCORE 70

I have a IBM thinkpad T22 user here on XP Pro SP1a that is experiencing shutdown hanging. It completes all the prompts and shutdown messages and then ONLY displays the blue background, and just sits and sits and sits there. Will never complete the shutdown process and power itself off.

this only started happening a week ago. User claims no new software and no new hardware.

ideas?

A:XP Pro hangs during shutdown

Lets try cleaning up the computer of any trash files.Do the following:go to ccleaner.comdownload crap cleanerinstall it whereveronce opened, check everything in the left submenu if it is not already checked.in the bottom right, click run cleanerLet it work, and lots of crap will be cleaned from your computer.Note: Dont use the issues feature unless theres a trained professional there at your side._Secondly, click start. Click run, and type msconfigclick the startup tabuncheck nearly everything you dont absolutely need on startup.Reboot your computer, then try it out._Open my computer, and in the address bar type %temp%Delete any files listed_Make sure you have an antivirus/antispywareI reccomend zonelabs secuity suite and adaware se personal.zonelabshttp://www.zonelabs.com/store/application?...g=en&lid=nav_dbadawarehttp://www.download.com/Ad-Aware-SE-Person...tml?tag=lst-0-2

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