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Dell Inspiron 15 touch screen has stopped working. How do I fix this?

Q: Dell Inspiron 15 touch screen has stopped working. How do I fix this?

I even did a restoration of the whole computer and the touch screen hasn't started working. I started having issues when I checked into the Device Manager and noticed that under Human Interface Devices the HID Touch screen (along with a few under it) were marked as "hidden". When I did the restore I thought it would fix the problem but it only seemed to completely get rid of it?
Instead of it being marked as hidden the only things I have under Human Interface Devices is the two options for Airplane Mode Switch.

There is no touch so Calibrate isn't effective
The pen and touch option keeps saying it is unavailable
Turning it off and on doesn't work

Please help.

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RELEVANCY SCORE 200
Preferred Solution: Dell Inspiron 15 touch screen has stopped working. How do I fix this?

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

RELEVANCY SCORE 112.8

My touch screen on my Dell laptop has not been working for over a year. I cannot recall if there was a specific update/change which triggered the touch screen to stop working, however it has now been over a year and I have no idea why it isn't working. 

I have tried: 
1. Restarting laptop
2. Troubleshooting hardware and devices 
3. Disabling/enabling HID-Compliant Touch Screen driver (the driver only appears when I show hidden devices. I cannot enable it and  when I try to update it, it says it is already up to date). Also, when I click on properties for the driver , it says "Currently, this hardware device is not connected to the computer. (Code 45) To fix this problem, reconnect this hardware device to the computer."
4. Uninstalling/reinstalling HID-Compliant Touch Screen driver. This results in the driver being completely deleted and does not return when I restart the computer. 

I don't think I can do a restore as it stopped working so long ago, I wouldn't know what date to restore it to. 

Tablet PC Settings are also saying that "No pen or touch input is available for this display"

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RELEVANCY SCORE 96.4

Hi There,
I bought Dell Inspiron 13 5368 2-in-1 a few months ago, the laptop was one of my favorite laptops ever, hence, I was using it heavily.
Sadly, the touchscreen stopped working suddenly without obvious reasons. Everything else is normal. I checked the screen or the laptop for any possible physical damage but I could not find anything. the screen is working totally fine but the touchscreen functionality is dead.
I reinstalled the device drivers without success. I have also checked the power management options and did the diagnostics.
I don't prefer to send the laptop back to dell because all my applications and files are in this laptop. 
Could you help me out find the problem, its driving me nuts :/

A:Inspiron 13 5368 2-in-1 touch screen stopped working

You have really two options:  replace the screen at your cost by yourself, or use the warranty and have Dell do the replacement.

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RELEVANCY SCORE 96.4

the touch screen on my 3147 stopped working. Has been fine up till now with no issues. I have made sure all the drivers are up to date. Does anyone have an idea how to fix this? Is there some setting I've messed up or missing?

A:inspiron 11 3147 touch screen stopped working

Hi,
Try the steps below and let us know if issue persists.
1. "Press Windows" key +"C" to select the search option
2. In the search box type "Device Manager" and click on it.
3. Select the "Human Interface Devices", in that right click on "HID-compliant touch screen" and select "Uninstall"
4. It will display the warning message "you are about to uninstall this device from your system" click ok
5. Restart your computer and the driver should install on its own.
Check for the functionality and let me know if issue persists.

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RELEVANCY SCORE 95.2

So out of nowhere, my 7737's touch screen has stopped responding to touch.  Mouse works just fine.  Device manager has the monitor driver listed as a "generic PnP monitor", which sounds suspicious... and under Human Interface drivers, there is nothing listed for touchscreens, just airplane mode ***...  I have restarted, driver updated, etc. to no avail.  Any ideas?

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RELEVANCY SCORE 93.2

I've noticed that I'm not the only one having this issue so does anyone have the solution to this?
My HID doesn't have the touch screen selected anymore... I restarted it and it isn't working and the touch screen in Device Manager isn't there anymore. 

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RELEVANCY SCORE 92.8

Hi everyone,
Before going to Dell service (since, for some reason, while being a top device owner, I cannot use Dell's email support), I'd want to ask if anyone else has/had any problems with touch screen.
System specs - 4k touch display, SSD 512, RAM 16G, Core i7 7700HQ.
Symptoms - out of the blue touch screen stopped working in the middle of the day (no prior reboots, not drivers updates, no software intall). I was simply using it to draw some stuff - and display stopped responding to touches.
I've checked Device Manager - touch device driver is there, no problems. Did reboot, did USB device checks, did Dell's online hardware check, did disable/enable touchscreen device - no results. The touch screen stays dead.
Last drivers update was done a few weeks ago (Intel HD Graphics video drivers to fix system freezes).
Did anyone have this? Any known fixes?
Thanks!

A:Dell XPS 15 (9560) - touch screen stopped working

Not sure if this is the problem or not but found a post where someone had the same problem and they found that the wire for the touch screen that goes to the motherboard was burnt. Something else to look at:
www.ifixit.com/.../Touchscreen not working, touch screen wire burnt
Good luck!

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RELEVANCY SCORE 91.2

I disabled my Touch Screen driver few weeks ago. And now i wanted to enabled it but it says
"Currently, this hardware device is not connected to the computer. (Code 45)
To fix this problem, reconnect this hardware device to the computer."
It has no 'Enable' option. I've already updated the driver but nothing happened. Can someone help me? Thanks in advance and God bless! :) 

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RELEVANCY SCORE 91.2

Dell inspiron 5559 HID-complaint touch screen is not working. I have to keep it disabled because all of a sudden it starts to sense different touches uncontrollably. Sometimes it works just fine for a day, but it keeps happening. I have restored the laptop to factory settings, but it did not work.  I have checked for drivers updates, but they are none.  Please help me with this. Thank you in advance. 

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RELEVANCY SCORE 90.4

The touchscreen has been working for a while now. The device manager does not show "HID-compliant touch screen." Going into "Show hidden devices" shows a faded HID-compliant touch screen hidden, with no disable function. 

A:Dell Inspiron 15R touchscreen not working: HID-compliant touch screen hidden

The greyed out entry represents a device not currently connected or not functioning.
Touchscreens are probably USB devices so you might check those.  My system uses a Input.inf file as the setup for the touchscreen, but I have a different system from yours.

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RELEVANCY SCORE 85.6

I have a friends laptop that the synaptic touchpad gets extremely hot and PC doesn't reconize it. Vista 32 home basic, have downloaded drivers and to no avail. doesn't even recognize a mouse plugged into a USB.
 

A:Dell Inspiron 1525 hot to touch not working synaptic touch

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RELEVANCY SCORE 82.8

My Ideapad S415 touch screen has suddenly stopped working.  I've had a tech connect to my PC and try a BIOS reload of default settings, plus unistalling all "HID" devices in Device Manager with no resolution.  I've also tried a system restore with no luck. The system properties does see the touch capability. Suggestions? Thanks.










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A:Ideapad S415 Touch - touch screen stopped working

hi Hersh,
 
Welcome to Lenovo Community Forums!
 
First do a Power Drain 
     (If the battery is removable)
            Remove AC and Battery and hold the power button down for 15 sec.
               Turn the computer back on and see if the Touch capability is now detected under System Properties,
                  If not
         I suggest you contact Lenovo Technical Team about the Issue as this may be a device detection issue.
       Lenovo Technical Team
 
Regards
Solid Cruver



Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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RELEVANCY SCORE 80

This is the second time this has happened on my laptop (last time was about 9 months ago)

My touchpad is nearly impossible to use, the mouse either doesn't move, moves erratically or just clicks on its own. I've tried uninstalling the driver, but even in Ubuntu the exact same problem is happening.

I thought it was possibly some GT85 (an oil/cleaning product) on the touchpad, since I used it after cleaning my bike. I've used a bit of lemon juice and also a touch of washing up liquid to try and remove any oil on the touchpad, but this doesn't seem the be the problem.

Last time the problem just randomly disappeared.

My laptop is an Inspiron 1720
 

A:Dell Inspiron touch pad not working

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RELEVANCY SCORE 80

I purchased my computer and all my software with Dell. I purchased an Inspiron 7000, 17" Laptop, with premium support, accidental Damage, max warranty,  Microsoft Office Suit, and Adobe Photoshop  with Elements 13.  The first "version" of my computer was working 100% perfect with no problems. It got accidentally knocked off the table and the prong inside the computer got bent. The power cord couldn't properly charge the computer anymore. I called Dell to have them fix ONLY the power cord and prong, nothing else was wrong with my computer. I got a phone call from Dell about a week after I turned my computer in. They said the repair is taking longer than the expected. I asked why, they said because they are waiting to located at another facility a part for my harddrive.  I was shocked when they said anything about my harddrive nothing was wrong with it and I did not turn my computer in to have the harddrive fixed. They brushed it off never gave me any reason why they were even touching my harddrive!!  After several phone calls/ time / and headache later they offered to send me a refurbished computer 2 months later. That was the best they could do because they could not locate the part they needed for my harddrive.
(Keep in mind my computer "type" is still active on Dells website and is Dells #1 best selling computer, How do they not have the part??!!! 
I received my refurbished computer. It was another nightmare calling... Read more

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RELEVANCY SCORE 77.6

Dell Inspiron 7368 Touch Screen not working

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RELEVANCY SCORE 77.6

my daughter has a dell inspiron one19 touch screen pc,
now i had to reinstall windows 7 due to a fault on hard drive (kids will play) and i've managed to find all drivers apart from the touch screen driver.
every driver for the touch screen doesn't work?
i telephoned dell support and because i reinstalled windows myself (and not got intouch with them) dell want me to buy the driver.

any help appreciated

A:dell inspiron one19 touch screen

dell inspiron one19 touch screen, you can download from here:
Drivers & Downloads=

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RELEVANCY SCORE 76.8

Just bought the Samsung All in One PC and the Touch Screen stopped working:

http://www.samsung.com/us/computer/all-in-one-pcs/DP700A3B-A02US

This is new territory for me although I know my way around Windows.

Any assistance on how to get the Touch Screen back on?
 

A:Touch screen stopped working

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RELEVANCY SCORE 76.8

I have used my touch screen for 2 years and now it stopped working. I followed the troubleshooting and it actually says in the product description that 'no pen or touch input available for this display'!!!! I haven't done any upgrades or changes, this seems to be out of the blue!

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RELEVANCY SCORE 76.8

I have a Dell Latitude 3540 and I use to be able to touch the screen and it would click on what I touched, it's stopped working, can anyone help?
 

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RELEVANCY SCORE 76.8

My HP Pavillion laptop touch screen stopped working several months ago and I have not been able to fix it. I have gone into the device manager as I have seen on other forums and my touch screen didnt even show up under human interfacing. How can I get my touch screen to work again without having to take it in? I am not super tech savvy. I don't recall doing an update before it stopped working.

A:Touch Screen Stopped Working

@cfree2017, welcome to the forum. When requesting help you should always include the make/model (i.e. p6-xxxx) of the computer and/or monitor. This information is necessary for us to review the specifications of them.

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RELEVANCY SCORE 76.8

I just got my ideapad 110 touch Friday. After using it for awhile and recieving a brief windows 10 update my touch screen quit working. How can i fix this?

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RELEVANCY SCORE 76.8

I have an HP c2k73ua#aba and the touch screen just stopped working. It does not show up in device manager unless I look for hidden devices. Also in the USB there is an error (unknownUBS device device discriptor reqquest failed) I am not sure if this has anything to do with it.

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RELEVANCY SCORE 76.8

My touch screen stopped working about 2 days ago. The computer is updated, I ran the HP support and nothing happened. I ran also 2 tests, those that you can enter using F2. Everything seemed to be fine but it simply doesn't work, no matter if it is in PC or tablet mode. The result is the same. 

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RELEVANCY SCORE 76.8

Hi friends,New to the forum, and I'm hoping someone has a solution for me. I have been having an issue with my touchscreen... it doesn't respond at all. It had been working, and while I don't know exactly when it stopped, it's not working now. I have a Pavillion 15-n023cl, running on up-to-date Windows 10 64-bit. Everything else is working fine...the display is in pristine condition, and there are no cracks, stray lines, scratches, or anything out of the ordinary on the screen that would make me believe it's a screen issue. I've tried just about everything on the forums and on the Internet, including: Cleaned off the screen with a microfiber screen-wipe Restarted the laptop...removed the power cord and battery, tried again...still not workingUpdated all drivers via the HP driver appDid a system restore back to a point where I knew the touch screen had been workingReinstalled AMD drivers and input driversFlashed the bios to the most current versionI've looked in the setup for a setting that would control the touch screenIn Device Manager, under Human Interface Devices, there are only two drivers listed: HID- compliant wireless radio controls and HP Wireless Button Driver. Under Hidden Devices, there is an item HID-compliant touch screen. However, it's grayed out, and right clicking only gives me the options to Update Driver Software, Uninstall, Scan for hardware changes, and Properties. No Enable.   I've tried all of them..including uninstall... Read more

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RELEVANCY SCORE 76.8

My touch screen stopped working about 2 days ago. The computer is updated, I ran the HP support and nothing happened. I ran also 2 tests, those that you can enter using F2. Everything seemed to be fine but it simply doesn't work, no matter if it is in PC or tablet mode. The result is the same. 

A:touch screen stopped working

  Hi @natalia1818, Welcome to the HP Support Community! I read from your posts that you are having an issue with your HP Pavilion 11x360 PC Notebook and the Touchscreen not working correctly. You might need to check that the Touchscreen is enabled on the Notebook. Here is a listing on how to do that: Press the Windows logo key + X.Select Device Manager from the list.Click the little arrow next to Human Interface Devices to expand the list.Click the touch screen driverRight-click, and select enable from the list.Confirm you want to enable. You can do a system restore. System restore will help if something automatically updated and did not go well on the Notebook. I suggest at least 4 days ago as it will make sure to catch what changed the settings. When performing a System restore please note remove any and all USB devices. Disconnect all non-essential devices as they can cause issues. Please let me know how this goes. If this post helps you to resolve the issue you can click the Thumbs up icon to show gratitude! Thanks.

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RELEVANCY SCORE 76.8

My touch screen stopped working about a year after I bought this computer. Right before it stopped working completely random items started opening on the computer as if there was a phantom clicking on things. I thought it was a virus but none was ever found by many anti-virus scans and nothing else in the computer was harmed. I'm leaning more to thinking that it is a hardware issue. Any help is apprecaited!  Thanks!

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RELEVANCY SCORE 76.8

Hello, I have a Dell Inspiron 3421 and have installed Windows 8.
The OS say me on System Properties: "Pen and Limited Touch Support with 2 Touch Points".

And when I put my service tag on Dell Support, appear an icon indicating that my laptop is touch.
<Admin Note:image with service tag removed per privacy policy~RK>
I want to know, if my laptop needs a driver for the touch screen, a pen , or if the touch screen is desconected

Thanks!

A:Dell Inspiron 3421 Touch Screen Problem

snCristian,

When you reinstalled the operating system, did you install the Dell System Software(if applicable) and the chipset drivers first? If not, the rest of the drivers will fail to install. How to Download and Install Drivers in the Correct Order
Start with the Dell System Software and the chipset drivers and follow the list.
?
Also enter the BIOS, press F2 at startup. Change the system from Secure boot to Legacy boot and see if the touch scrren works.
?
?
Rick

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RELEVANCY SCORE 76.8

I purchased Dell Inspiron i7  7737 (Windows 8.1), due some problem I do the factory reset. Since then my touch screen is not working and graphics with HD are also not working. All the drivers are properly installed. Dell support assistant also shows all in OK.
I need help to fix this problem
--

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RELEVANCY SCORE 76.8

I purchased a dell inspiron 13 7368 a month back. The touch screen from the past three days stops working randomly. Haven't been able to figure out the problem. My friend who purchased the same laptop is also facing a similar issue. I have tried updating drivers and also updated the bios but still no help. Diagnostics shows as the device is working fine but the screen is non-responsive. Any ideas would be appreciated.

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RELEVANCY SCORE 76.8

Hi There,
System Specification:
Dell Inspiron 3521.
OS :-> Win 7 64-bit.
Ram: 8 GB
Corei3

Problem Summery:
Touch Screen Not working in windows. It is working out side the windows and Diagnostics part. I have tried after updating my Chipset drivers and i also updated my BIOS. Still Facing this issue.
Help appreciated.

Thanks.. 

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RELEVANCY SCORE 76.8

I purchased a Dell Inspiron 3521 nearly a year ago. Few weeks back, my touch screen stopped responding. I, having some basic knowledge in computers, tried everything that i could to make it work again, but sadly, haven't been able to kill an ant in the matter.
My System Specifications are:
Model No: Dell Inspiron 15 - 3521 - Touch
Processor: Intel(R) Core(TM) i5-3337U CPU @1.8Ghz
RAM: 4GB
Operating System: Windows 8.1 64-bit
Video Cards: Intel(R) HD Graphics 4000 & AMD Radeon HD 8730M
Things I've tried already:
1. Refreshing PC back to Windows 8.
2. Updating all drivers and Windows Updates.
3. Updating to Windows 8.1 again.
4. All windows updates again.
5. Rechecked if any driver update was missing today.(No there is no driver updates for me currently)
Additional Details:
1. There is no Tablet PC settings in Control Panel since i refreshed. (Didn't check if it was before, but it sure would have been there.)
2. There is no Tablet PC Components or any similar thing in add features to windows.
3. There is no Touch Screen compliant device in HID or Mice or other Pointing Device in the  device manager.
4. I have the Intel HM77 driver and the latest BIOS running as suggested by the experts on other threads.
If anyone has any other ideas, please help.
Thank You!

A:Touch Screen Issues in Dell Inspiron 3521

Hi,
Can you check the touch feature outside the OS.
Run a hardware diagnostics by tapping F12 on the start up Dell logo, Select diagnostics from the list, Once the test is done, use the touch input to select the components on the left pane.
Check if that works & let us know.
Thanks.

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RELEVANCY SCORE 76.8

This past Christmas, I received a Dell Inspiron 15 3521 Touch Screen. Just recently, I removed it from its laptop case to find that the screen had cracked. It wasn't an external screen crack. If you run your fingers over the screen, it's smooth, but there are visible cracks and a section of the screen that isn't showing the desktop, but only an odd mesh of white and black with a bit of other colors included in the section. I looked up screen replacements and I found a detailed description on YouTube of how to replace the screen in the Dell Inspiron 15 3521. It had a link in the description to replacement parts. That would solve my problem, but I just have one issue: My laptop is a touch screen and I'm not certain if the replacement screen is a touch screen. I want to be able to use my laptop to the fullest. If it includes touch ability, I want a touch replacement screen. I'll post a link to the website with the replacement parts. Please reply and tell me if it is touch or not. If not, please leave a link to a touch-screen-replacement-screen. Please help me on this. I'm the kind of person that will lose sleep if I can't be sure. Here is the link: http://www.parts-people.com/index.php?action=category&id=141&subid=428&refine=lcd+screen

A:Dell Inspiron 15 (3521) Touch Screen Replacement Help

Those are not touch screens - they are standard LCD panels.
To change the panel, you need to replace both the touch glass and LCD as a unit:
http://www.pchub.com/uph/laptop/135-118071-27809/Dell-Inspiron-15-3521-LCD-Touch-Screen.html

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RELEVANCY SCORE 76.4

Error Code: 2000-0511
Validation: 38408

A:DELL INSPIRON 14 N4050 Fan Stopped working.

Hi,
Thank you for writing to us!
I would suggest you to update BIOS and run the diagnostics, (tap F12 on start up, select Diagnostics), to confirm if you get the same error.
Kindly private message the service tag and the email address.
Thanks
Robin

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RELEVANCY SCORE 76.4

Today the Wi Fi has stopped working on my Inspiron 3147 2-in-1.  Internet works fine right now on the desktop and laptop we have in the house so I know the wireless router works o k  but it stopped working on Inspiron 3147.  I have tried 'function and PRNT SCR keys' because there is no switch on that computer to turn wireless on or off and looks like it is set for on, I checked settings and 'Airplane mode is off' '. I have used  my other computers today looking at the on-line manuals and quick start guide info for the Inspiron 3147 but these do not help me. I use Windows 8 and did not upgrade to Windows 10 yet on the Inspiron 3147.  What do you think is wrong ?  Please help me.  It is now about 1:00 AM our time so I am falling asleep trying to fix this. 

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RELEVANCY SCORE 76

I've had nothing but problems since my computer updated to windows 10, sadly I missed deadline to go back to windows 8.1. The touch screen barely worked after the update and has stopped working all together now. I've tried all trouble shooting suggested. After trouble shooting tried to call for support only to find out I'd have to pay because my computer is over 12 months old.

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RELEVANCY SCORE 76

I just got my ideapad 110 touch Friday. After using it for awhile and recieving a brief windows 10 update my touch screen quit working. How can i fix this?
 
Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.
 

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RELEVANCY SCORE 76

HP ENVY m6-n012dx Notebook PC My touch screen has worked for 3 years now. I have updated from Windows 7 to 8 to 10. Through all the updates, I have had no issues with the touch screen. Now, all of a sudden with no warning signs, the touch screen is GONE! The notebook appears to not be a touch screen when I know it is. I have looked for the driver, and there is nothing there. I am not having any other problems (i.e. touch pad is fine). HELP! I need the touch screen back!

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RELEVANCY SCORE 76

My touch screen has stopped working and I can see in the device manager that the HID-Compliant Touch Screen controller is greyed out. When I click on it is say: Currently, this hardware device is not connected to the computer. (Code 45)To fix this problem, reconnect this hardware device to the computer.Can anyone help me fix this please?Thank you 

A:Touch Screen on Envy TS 4 stopped working

Hi @Monty007, Welcome to the HP Forum! It is a terrific place to find answers and tips! For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide: First Time Here? Learn How to Post and More What is your exact model of Envy 4 Sleekbook? HP Notebook PCs - How Do I Find My Model Number, Serial Number or Product Number? I understand that  your touchscreen is not responding.  It is listed in Device Manager under HID but it is grayed out with code 45,(Currently, this hardware device is not connected to the computer) . Here is a link that I believe may help with this issue: HP Notebook PCs - Touch Screen Issues (Windows 8) Please let me know the outcome. Thanks for being a part of the HP community. Please let me know if this helps resolve the issue by marking this post as "Accept as Solution". If you require further assistance, let me know and I will gladly do all I can to help. If you wish to say "thanks" for my efforts, click the "Thumbs Up" to give me a Kudos.

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RELEVANCY SCORE 76

Last week (after a Windows update?) my Envy touch screen stopped working. I've read the instructions to uninstall / reinstall the drivers; however, in my list of "Human Interface Drivers" there are no drivers related to the touch screen (the only two are HID-compliant wireless radio and wireless button driver, nothing else). So my question - where do I go to FIND and INSTALL the correct driver for the touch screen? I assume that the missing drivers are the problem.  Searching for my laptop model and going to the available drivers, there is nothing there for a touch screen (?). I also tried to perform the UEFI Hardware Diagnostics tests to detect problems with the touch screen hardware -- looking under "Component Tests" there isn't even an entry for "Touch Screen". Help! I love having a touch screen and since it stopped working, I am no longer using my personal laptop. Thank you

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RELEVANCY SCORE 76

This morning my laptop started bugging out, it shows two mouse on the screen on in the bottom corner that is just there and the mouse I am using starts flashing and going in and out. Also there are about 4 clear bubbles that just appear on the left hand side of my screen,I can't click on them and they don't do anything I don't know why they are there. And lastly my touch screen does not work at all.  I have no idea how or why these problems started.

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RELEVANCY SCORE 76

before I shut down last night I got update then shut down, OK done that, now when I turned on this morning the touch screen does not work......

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RELEVANCY SCORE 76

Touch screen stopped responding to any touch afer 9 months use.    System details says - HID compliant Touch screen 'This device is working properly'. 













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A:Touch screen stopped working - HP Pavilion 23 all in one

Hi JohnSevenoaks, Welcome to the HP Forums! I have read your post on how your TouchScreen stopped responding working, and I would be happy to guide you towards a resolution! To begin, I will need to ask you a few questions: What is the Product and Model Number of your desktop computer?What version of Windows do you have installed on your computer?Did you install any new software or hardware to your computer recently?Has your computer completed its important Windows updates? In the meantime, please follow this document on HP TouchSmart PCs - Troubleshooting Touch Screen Issues in Windows 7 or for Windows 8. This should help determine if the issue is software or hardware related. Please re-post with the results of your troubleshooting, as well as the requested information. I look forward to your reply! Cheers!

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RELEVANCY SCORE 76

My touch screen has stopped working and I can see in the device manager that the HID-Compliant Touch Screen controller is greyed out. When I click on it is say: Currently, this hardware device is not connected to the computer. (Code 45)To fix this problem, reconnect this hardware device to the computer.Can anyone help me fix this please?Thank you 

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RELEVANCY SCORE 76

My laptop's touch screen function stopped working just a while ago. When I shut down my laptop, tere's this windows update that lasted for more or less an hour. After that, the touch screen just stopped working. Note that there hasn't been any program installation prior to the antivirus uninstallation - all programs and files contained in the laptop is as it was the moment I bought it. *Laptop's running Windows 8 Single Language













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A:S410p Touch Screen Stopped Working

hi klawdin,
 
Welcome to Lenovo Community Forums!
 
Open Device Manager and Uninstall all That start with HID- under Human interface devices.
REstart the system and see if that works.
 
Also Perform a Power Drain.
 
Hope this helps
Cheers!





Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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