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error c0000005 opening GTAV.exe and GTAIV.exe

Q: error c0000005 opening GTAV.exe and GTAIV.exe

hey! i am new to eightforums. i am getting appcrash due to exception code c0000005 when i open GTAV.exe or GTAIV.exe.
i have uploaded error messages screenshots and dump files.
tell me what more info should i provide.
i earlier used to play GTAIV.exe on this same computer (model hp pavillion 15 e016tx).
please help me out.

Preferred Solution: error c0000005 opening GTAV.exe and GTAIV.exe

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I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: error c0000005 opening GTAV.exe and GTAIV.exe

please help!

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I want to know if anyone else is having problems installing Grand Theft Auto IV on Windows 8.1
I have a physical DVD that worked on Windows 7 but now it just says this:

A:GTAIV Windows 8.1 Install Error

Hi Collin,

Have you tried installing use compatibility mode?

Try setting the compatibility to Windows 7.

More information on how to use this here:

Compatibility Mode - Use in Windows 8


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Hello, I'm a new user here so please correct me if my posts are not ok.

I was hoping to find some help on my little brothers new build. I'm posting here on his behalf.
He's been experiencing some sudden crashes to desktop while playing games, and now recently a bluescreen.

These are the specs:
Motherboard: MSI 970 Gaming
Memory 4x 4gb Corsair Vengeance 2133mhz
Graphics Card: 2x MSI GTX 970 Gaming
PSU: EVGA G2 Supernova 750w (please let me know if you believe this psu might not be able to power this build)

I asked him to fire up a memtest to run overnight before this post and I will check with him tomorrow about the results.

I also asked him to give me the BSOD dumpfile, which I am posting below:

Dump File : 112015-13093-01.dmp
Crash Time : 20/11/2015 00:01:59
Bug Check Code : 0x0000007f
Parameter 1 : 00000000`00000008
Parameter 2 : ffffd000`a85a5b30
Parameter 3 : ffffd000`b85b2c50
Parameter 4 : fffff803`74dcb4c0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+14f4d0
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+14f4d0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : D:\Downloads\112015-13093-01.dmp
Process... Read more

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On system running XP problem with various applications not starting up (AOL, roadmap software etc.) with display of above error. Have not installed new software. Error occurs as soon as system attempts to start the program. Also it is not possible to uninstall or reinstall AOL (for instance).
Going back to system status as of a week previous allowed at least reloading of AOL. But then then the same problem recurred.

Any ideas for the not very computer literate?
Is it worth trying out one of these services, which purport to find dll errors and fix them?

Any help appreciated.

Jutta & Chris

A:Error C0000005 with mshtml.dll

A little more info would help us a lot here.

What OS are you running?

What is the full and exact error message?

What applications cause this error?

Cheers mate!

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I have a problem with AOL. It starts and then turns itself off with the message Error C0000005

A:Aol error message C0000005

Error messages:

Support: https://help.aol.com/contact/
also 1-800-827-6364

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Every time i try to acces the slideshow application in the photoshops elements i get an error warning. Closing Photoshop elements. Adobe Photoshop Elements has encountered a problem and needs to close. Error code C0000005 Address 60cbb311, or 60cbb2fi. Then the program terminates. I have tried repairing the program, uninstalled it and reinstalled it all with no effect. The address numbers change but that's it..otherwise the program seems to work. As long as i don't try to access the slideshow portion. I've also noticed that my Ms Picture it! Publishing Platinum is no longer working either. Tried scanning for virus's and the like, it comes up clean. I have an older pc and its running windows xp. I know that the slideshow part of the program did work at one time but i never really used it besides toying with it until lately..the photoshop program is an older one but i bought it outright, it had never been installed until i put it on my pc. Any ideas or help would be appreicated, thanks in advance.

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I know this sub-forum is normally used for BSOD issues, but I'm not sure if this issue fits in the other sub-forums any better than this one.

For at least a month now, various programs have been crashing with error code c0000005, and I'm not sure how to fix the issue.

I've already run Memtest86 a few times, and I received no errors from the tests I ran.

I've uploaded the latest minidump crash from a program called MusicBee (I no longer have the other minidumps), along with the rest of the files produced from DM Log Collector Tool (HOME-Fri_07_22_2016__12235_99.zip).

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I'm running Windows 7 Home, 64 bit
Laptop with i7 2.4 gHz and nVidia GeForce GT 630M, 1 GB memory, and 6 GB RAM.

Almost all games do not work on my computer. I've been trying to install a new game, and everything crashes instantly. The installers for each game also crash; some games I was able to install through a torrent or direct download client. However they all crash when I open them. For example, Raiderz, Tera, Dragons Nest, and C9 downloaders all crashed for me. C9 didn't work for me after I had installed it (instant crash with C0000005 error) and it didn't work through steam either (same error). They close instantly, before I am able to interact with the window. Pando Media Booster and Nexon Game Manager also crash with this same error.

I did manage to get Raiderz to work after I direct downloaded a set up and installed that. However, C9 still didn't even after I had installed it.

I've tried changing compatibility modes and running as administrator. I also updated my DirectX and my video card drivers.

Can anyone resolve this issue? Or direct me to a place where it has been solidly resolved? I've been researching this problem all day, to no avail.

Perhaps some games that do work may help: Dota 2 and League of Legends are games I've played recently that will work.

A:APPCRASH C0000005 error, almost every game

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Hello all, I'm new to the forums here as I can normally troubleshoot and problems myself, but I've been having a hard time resolving this issue.

I've recently upgraded my motherboard, processor and RAM to an ASUS Z87-K, Intel i5-4670K, and Corsair XMS3 1x8GB, and ever since I have been experiencing what appear to be video card related crashes. I am using a Zotac Geforce GTX 560 AMP, and a Corsair 750w PSU and did not have issues before the upgrade. The computer will crash to desktop while playing high performance games, sometimes almost immediately, sometimes after an hour or two. This results in an event log message like this:



[ Name]
Application Error


[ Qualifiers]





[ SystemTime]














C:\Valve\Steam\steamapps\common\Total War SHOGUN 2\Shogun2.exe





[ Name]
Application Error


[ Qualifiers]


10... Read more

A:BSOD and CTD, error 119 and 133 , exception c0000005

Hi Krieger & Welcome To The Forums ^_^,

I have analyzed your dump files (one of them is corrupt), below has been provided an analysis of your dump files for informational purposes :-

**************************Thu Jun 19 03:29:33.384 2014 (UTC + 5:30)***************************** WARNING: Unable to verify timestamp for nvlddmkm.sys

*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys

Probably caused by : nvlddmkm.sys ( nvlddmkm+cbb76 )

BugCheck 119, {1, af87d, af89c, ffffe001fede8010}



PROCESS_NAME: Shogun2.exe


MaxSpeed: 3400

CurrentSpeed: 3400

BIOS Version 1302

BIOS Release Date 05/29/2014

Manufacturer ASUS

Product Name All Series

**************************Wed Jun 18 02:02:04.650 2014 (UTC + 5:30)**************************
Probably caused by : GenuineIntel

BugCheck 124, {0, ffffe001b0ba9028, bf800000, 124}

BUGCHECK_STR: 0x124_GenuineIntel

PROCESS_NAME: Shogun2.exe


MaxSpeed: 3400

CurrentSpeed: 3400

BIOS Version 1103

BIO... Read more

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I've been getting this error for a couple of months, over 20 times in all. The two common situations in which it usually happens are:
1) Browsing in Chrome, particularly when there are many windows and tabs open.
2) While computer is idle.
Except for the very first time this happened, it points to file aswSnx.sys, address FFFFF8800????AD1, where the ???? can vary

I attach the SFdebug file.


A:BSOD with several Chrome windows, error 3B (C0000005, ...

All of the crashes I saw point to Avast as the culprit. Looking at the module in particular, it's up to date, but it's still the cause nonetheless.

fffff880`03e87000 fffff880`03f88000 aswSnx
Loaded symbol image file: aswSnx.sys
Image path: \??\C:\Windows\system32\drivers\aswSnx.sys
Image name: aswSnx.sys
Timestamp: Tue Jan 21 11:11:09 2014 (52DEAA2D)
CheckSum: 000FECA1
ImageSize: 00101000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4

Personally, I wouldn't use Avast. If you have to run antivirus (I don't run any) then use something that has hundreds of millions of engineering dollars behind it. Such as McAfee or Symantec. I know these comments will likely get me a lot of heat, but they're just my opinion.

If you want to post links to some full memory dumps I'd be happy to look further to see if another driver might be stepping on top of the Avast driver. As it is right now, some action in user mode invokes a call to aswSnx.sys (likely through services.exe) which results in an unrecoverable exception.

It's this instruction here that causes the bugcheck:

fffff880`040f7ad1 f30f6f01 movdqu xmm0,xmmword ptr [rcx] ds:00000000`17de0000=????????????????????????????????

Unfortunately the code referenced is paged out.

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My computer froze and when i restarted, i keep getting this error after the Windows startup logo
STOP: c0000005 The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s
I tried the Startup Recovery but im stuck in a loop. Nothing gets fixed
I tried using bootrec to fix the MBR and still nothing
This isnt a hardware issue. I used another hard drive and the computer works fine. The original hard drive itself is healthy when tested using a utility. I even made a clone of the original hard drive and the cloned drive also displays the same problem
Please help?

A:Startup problem - STOP: c0000005 error

A search at the MS web site for this code results in the
They have fixits there that you can run to try fixing the problem.
Good luck.

 Back to top



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NeighborI tried to add a Skype account recently.  Now internet explorer will not connect to his isp so that he can retrieve his email...apparently something went astray in his registry.  I do not know whether the addition of the Skype account caused this or what.  Trying to help.  Tried CCcleaner with no result.  Ran Malwarebytes.  Anyone else had this problem?

A:internet explorer will not connect to my isp Error c0000005

This sounds most unusual, a lot of problems which might not be related or might have happened at the same time by coincidence. Has a browser other than IE been tried? Have other computers attempted to connect along the same connection?
Skype is simply a video over internet protocol VOIP program, it might increase your bandwidth use quite a bit but shouldn't cause any other issues with general connectivity.

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I,ve read alot of old strings about getting error code: c0000005 Address: 60cbb2f1 when starting a slide show but there never seems to be a fix. I,ve done everything but reload the program but it looks like others who have reloaded still have the error. Is ther a fix out there?

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Hi, well there is an error (0*c0000005) which pops up every time i try to install a new app and also pop up on regular basis for a antivirus program i use. so i go through sfc scan to deal with this. sfc scan shows the
following result :  "windows resource protection found corrupt files but was unable to fix some of them."
so i go to the SFC details to check the corrupted files and i found multiple files which says:
1) cannot repair member file
2) could not reproject corrupted files
On the end of both these lines following text was written: "Hash mismatch"
what should i do now?
Somebody help please!

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I have got a serious problem running our web app in some machines.. machines installed IE 6 crahsed viewing particular page(even before page is started loading). But this works fine on all the machines installed IE 7 & IE 8.

I have created the crash dumb using the dr watson utility.. it logs the following error msg.
seems there is access violation happened in mshtml.dll.. but i dont know whether this is happened because of our page or some other thing.. can someone help me out to resplve this one..

if u go through the stack trace below, u could see this line

FAULT ->7dcb1227 f3a6 rep cmpsb ds:044ae560=00 es:00000000=??

this is where exactly the error happened.. but i dont know how to use this line to identify the actual problem... :(

Application exception occurred:
App: C:\Program Files\Internet Explorer\iexplore.exe (pid=3780)
When: 8/12/2009 @ 10:53:34.796
Exception number: c0000005 (access violation)

*----> State Dump for Thread Id 0x8ec <----*

eax=00000000 ebx=00000000 ecx=000000bc edx=044ae560 esi=044ae560 edi=00000000
eip=7dcb1227 esp=044ae1b8 ebp=044ae1c4 iopl=0 nv up ei pl zr na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246

function: mshtml
7dcb1213 ec in al,dx
7dcb1214 53 push ebx
7dcb1215 8b5d08 ... Read more

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Hi all,

One of our users is on a Vista PC on our work domain. He has a Sharp MX-2700N (Colour Network printer/copier/scanner) multi-function added, which defaults to B&W prints. When he opens up word, and goes to print properties to change to colour printing, word crashes and we get the following error codes shown in the attached jpeg images...

...our IT team is a bit baffled, does anyone have any ideas or experienced a similar or same problem?

Any help much appreciated as we only have 3 Vista PC's out of a domain network of over 500 PCs!



A:Solved: C0000005 error in Word when changing printer settings

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Problem signature:
Problem Event Name: APPCRASH
Application Name: 512.exe
Application Version:
Application Timestamp: 4a454248
Fault Module Name: 512.exe
Fault Module Version:
Fault Module Timestamp: 4a454248
Exception Code: c0000005
Exception Offset: 000090ca
OS Version: 6.0.6001.
Locale ID: 1033
Additional Information 1: 395a
Additional Information 2: 34935062d2f93efbc8762fc5d84c8e56
Additional Information 3: 3bb1
Additional Information 4: 0a99a957ee6823fe31c7262f0df94ff8

Read our privacy statement:
Microsoft Online Crash Analysis

Problem signature:
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.0.6001.18164
Application Timestamp: 4907e242
Fault Module Name: kernel32.dll
Fault Module Version: 6.0.6001.18215
Fault Module Timestamp: 49953395
Exception Code: c0000096
Exception Offset: 000c91e5
OS Version: 6.0.6001.
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

Read our privacy statement:
Microsoft Online Crash Analysis

Problem signature:
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.0.6001.18164
Application Timestamp: 4907e242
Fault Module... Read more

A:APPCRASH c0000005฿c0000096 please help! my Vista error all days , how to fix it?


I changed this post because I didn't notice

Application Name: 512.exe

This is trojan.You have to remove it!Use this tool http://malwarebytes.org/

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I have been getting the BSOD with the following error code:

Event Name: BlueScreen
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

Stop Description:
BCCode: 1000007e
BCP1: 0XC0000005
BCP2: 0X8DD80C67
BCP3: 0X805997CC
BCP4: 0X805994C8

Minidumps attached.

A:BSOD Vista: Error code 1000007e, parameter1 c0000005...

Hi, all of your minidumps point to ntkrpamp.exe which is a Windows file. Crashes in that file are usually from faulty memory. Download Mem test from the downloads section and let it run overnight. If you find errors remove one memory module at a time and run the test again to determine which module is faulty.

Also read this...... If you didn't already.

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I just bought GTA IV for my computer. It plays descent, but I do have to have my settings all low. My current system is-
Manufacturer: Acer
Model: Aspire X3200
Processor: AMD Phenom 8400 Triple-Core Processor 2.10 GHz
Memory (RAM): 4.00 GB
System type: 64-bit Operating System
Graphics Card: GeForce 8200 (I'm pretty sure its built into the motherboard)
So I'm buying a new graphics card for the computer. I'm looking at prices up to $80.
I appreciate all of the suggestions.
By the way, I have a really compact processor. I can't fit to much in their.

A:Graphic card suggestions! (GTAIV)

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I got a Bluescreen when i was playing GTAV today.
I tried looking some stuff up but i can not find the reason why my PC bluescreend.
Thanks in advance for the help.

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error comes up on XP

Error Signature BCCode: 1000007e BCP1:C0000005 BCP2: F7850FAE BCP3:

F7C577BC BCP4: F7574B8 OSVer: 5_1_2600 sp:2_0 Product 256_1

ALSO has a trap error (black screen)

TRAP C0000005 ----- Exception
tr:FFFF cr0=00000000 cr2=000039000 cr3=00000060
gdt limit=03FF base=0003F000 idt limit=07FF base=0003F400

CS:eip=0006:00000000 ss:esp=0030:00000018 errcode=0000
flags=00000000 NoCy NoZr IntDis Down TrapDis
eax=00000000 ebx=00000000 ecx=0000000C edx=00000005 ds=0000

edi=00000000 esi=00060B00 ebp=00060AE8 cr0=00000000 fs=0060


A:Error Signature BCCode: 1000007e BCP1:C0000005 BCP2: F7850FAE BCP3: F7C577BC BCP4:

check this


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I completely missed the error code as my phone wasn't on me at the time, I'm not 100% sure what's causing it. This never has happened before and it just started happening when I started to play GTAV

I have attached the BSOD log

A:BSOD While playing GTAV

Just had this happen to me too. The error shown was a DPC_WATCHDOG_VIOLATION. Happened after about 20 minutes of gameplay.

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PLEASE HELP I have recently upgraded my computer from a FX-8320 ddr3 ram and AM3+ mobo to Ryzen 1600x, 16GB GSkill rgb 3200mhz CAS14 Ram, ASRock Killer sli/ac mobo. A Crucial MX300 1tb SSD and EVGA GTX 970 SSC ATX 2.0 were carried over. I have tried everything I can find to fix this problem. Grand theft Auto V crashes after launching. The even log gives these errors.

Log Name: Application
Source: Windows Error Reporting
Date: 6/24/2017 7:01:53 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Thomas-Scalf-PC
Fault bucket 120778523188, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: GTA5.exe
P2: 1.0.1103.2
P3: 593a8107
P4: GTA5.exe
P5: 1.0.1103.2
P6: 593a8107
P7: c0000005
P8: 00000000012a43dc

Attached files:

These files may be available here:

Analysis symbol:
Rechecking for solution: 0
Report Id: a698e4f0-046d-4697-8a89-a3384d85a23e
Report Status: 268435456
Hashed bucket: df1245c9b0eef503452a63069e1dcdd4
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<Provider Name... Read more

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I've been receiving the SYSTEM_SERVICE_EXCEPTION BSOD while playing GTAV. I suspected that the new beta catalyst drivers (15.4) from AMD were the cause of the issue, so I uninstalled the drivers using the Display Driver Uninstaller program in Safe Mode and reinstalled the 14.12 catalyst drivers. I am still receiving the BSOD after going back to the stable drivers.

I also had a Canon CanoScan LiDE 70 scanner that technically isn't supported by Windows 8.1, but I had drivers/software working through Windows 7 compatibility mode. I uninstalled the drivers and software, then unplugged the hardware, to see if that was causing the issue, but still have the same problem.

I used BlueScreenView to determine the crash is caused by driver ntoskrnl.exe 0x0000003b.

Attached is my .zip created from the DM Log Collector Tool. Any help is appreciated.


Hi Ragnakak & welcome to the forums ^_^,

I have analysed your dump files and below has been provided an analysis of the same for informative purposes -
An exception happened while executing a system service routine.

4: kd> knL
# Child-SP RetAddr Call Site
00 ffffd000`25b0f3e8 fffff801`21f5e7e9 nt!KeBugCheckEx
01 ffffd000`25b0f3f0 fffff801`21f5e0fc nt!KiBugCheckDispatch+0x69
02 ffffd000`25b0f530 fffff801`21f5a1ed nt!KiSystemServiceHandler+0x7c
03 ffffd000`25b0f570 fffff801`21ecb0a5 nt!RtlpExecuteHandlerForException+0xd
04 ffffd000`25b0f5a0 fffff801`21ecf45e nt!RtlDispatchException+0x1a5
05 ffffd000`25b0fc70 fffff801`21f5e8c2 nt!KiDispatchException+0x646
06 ffffd000`25b10360 fffff801`21f5cdfe nt!KiExceptionDispatch+0xc2
07 ffffd000`25b10540 fffff801`21eec7a0 nt!KiGeneralProtectionFault+0xfe
08 ffffd000`25b106d0 fffff801`21ec47e8 nt!KxWaitForLockOwnerShipWithIrql+0x14
09 ffffd000`25b10700 fffff801`60d5a379 nt!ExAcquireResourceExclusiveLite+0x218
0a ffffd000`25b10770 fffff801`60d5a0a3 dxgmms1!VidSchiSubmitCommandPacketToQueue+0x69
0b ffffd000`25b107e0 fffff801`61098796 dxgmms1!VidSchSubmitCommand+0x333
0c ffffd000`25b10900 fffff801`6108d8ca dxgkrnl!DXGCONTEXT::SubmitPresent+0x4a6
0d ffffd000`25b10ec0 fffff801`6108ef70 dxgkrnl!DXGCONTEXT::Present+0xa6a
0e ffffd000`25b118b0 fffff801`21f5e4b3 dxgkrnl!DxgkPresent+0x3e0
0f ffffd000`25b11a80 00007ffa`d546173a nt!KiSystemServiceCopyEnd+0x13
10 00000051`feefe898 0000000... Read more

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Sometime when I close GTAV my system reboots with BSOD. I receive this error not every time. It is random, I think 4 of 10 end games would cause the error.
One time i got BSOD - PFN_LIST_CORRUPT when I chage active window during play GTAV

Thank you.

OS - Windows 8.1
Video - Radeon R9 280x
Driver - Catalyst 15.5 Beta for GTAV


Please update or remove following drivers

Intel Management Engine Interface
HECIx64.sys Wed Oct 20 01:33:43 2010 (4CBE2AD7)

TVMonitor.sys Thu Nov 25 12:07:00 2010 (4CEE4354)

Please run MemTest86+ to analyse your RAM as it could be a cause of the PFN_LIST_CORRUPT BSOD. RAM - Test with Memtest86+ - Windows 7 Help Forums

MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.

The following is for information purposes only.

The following information contains the relevant information from the blue screen analysis:
**************************Sun Jul 5 02:05:55.374 2015 (UTC + 2:00)**************************
Windows 8 Kernel Version 9600 MP (4 procs) Free x64

System Uptime:0 days 15:56:12.071

Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+134c3 )

BugCheck 18, {0, ffffe000cb3ca2f0, 2, ffffffffffffffff}

Arg1: 0000000000000000, Object type of the object whose reference count is being lowered
Arg2: ffffe000cb3ca2f0, Object whose reference count is being lowered
Arg3: 0000000000000002, Reserved
Arg4: ffffffffffffffff, Reserved
The reference count of an object is illegal for the current state o... Read more

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Thank you in advance for any help that you might be able to offer.

Back in March I bought a bundle of a MB, CPU + cooler, and RAM from a reputable UK based online retailer. Alongside this I also bought a graphics card, an SSD for the OS and games, and an HD for general storage. The other components come from an old PC including case, 1000WPSU, Blu-ray, and screen. Details should presumably be in the uploaded file alongside this but if you need anything further please let me know. The bundle came overclocked but I have run it non-overclocked and am still having issues.

About a month after having set it up I started getting BSODs when gaming. This is mainly GTA V but numerous other games also suffer either complete BSODs or crash to desktop. I also got 2 red screen of deaths at this time.

Crash codes for this were mainly 0x000000d1 but also included a few 9Cs. I tried everything to fix this including checking the temperatures reached by GPU and CPU (maxing out at low 80s so while high shouldn't be the cause), driver reinstallation, reinstalling windows (hence why the dmp files from this period aren't captured) and memtest86.

memtest86 crashed on its first run an hour in and on its second run showed one error 8 hours into a 20 cycle test. I returned the bundle and gfx card to retailer for testing and they replaced the RAM.

Unfortunately this hasn't stopped the crashes and I am still getting BSODs when gaming. These are primarily d1s although there seems to ... Read more

A:BSOD when gaming, mainly with GTAV errors include 0x000000d1

Definitely something to do with your AMD Radeon (TM) R9 390 Series video card or driver:

BugCheck C4, {2003, ffffe00081522ae8, fffff801e4b00240, ffffd000dc952520}

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys

Could not read faulting driver name
Probably caused by : atikmpag.sys ( atikmpag+105c )

Did you try this one: Radeon Software 354 MB Crimson Edition 16.7.3 7/28/2016
Found here: Desktop

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....assuming it doesn't just freeze upon starting, that is. This has never happened to me before with this program. It's found a ton of nasties in the past, so I'm assuming that something else is still on my computer and trying like mad to avoid detection.

Oddly, a couple weeks before this, I tried updating TDSS Killer to version 2.7 and it wouldn't even open...no further updates will open for me either. I wonder if there's some connection.

Avast, Malwarebytes, SuperAntispyware and Spybot S&D all come up clean. Norman, Housecall and ESET online scanners show nothing. The only wierd thing is an alert I got from MJ Registry Watcher that happened as I tried to use Dr. Web today (something I've never seen in connection with the latter prior to these issues). No idea on this, but it looks kinda fishy:

Explorer Settings
Registry Key hkey_users\S-1-5-21-1715567821-1409082233-725345543-1003\software\microsoft\windows\currentversion\explorer
Value ShellState (B) wants to change from
24 00 00 00 18 08 00 00 00 00 00 00 00 00 00 00 00 00 00 00 01 00 00 00 0D 00 00 00 00 00 00 00 02 00 00 00
No Data.
Value link (B) wants to change from
12 00 00 00
No Data.
Here's my current HijackThis log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:38:48 AM, on 2/6/2012
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)
Boot mode: Normal

Running processes:
C:\WINDOWS\system3... Read more

A:Dr. Web Cureit continually crashes due to "RC=C0000005 error"....

Forgot a couple things:

1) DDS log:

DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 6.0.2600.0000
Run by CreaseBeast at 16:01:31 on 2012-02-06
Microsoft Windows XP Professional 5.1.2600.0.1252.1.1033.18.959.705 [GMT -8:00]
============== Running Processes ===============
C:\WINDOWS\system32\svchost -k rpcss
C:\Program Files\Sygate\SPF\smc.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\svchost.exe -k hpdevmgmt
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\System32\svchost.exe -k imgsvc
============== Pseudo HJT Report ===============
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
mDefault_Search_URL = hxxp://www.google.com/ie
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/ie
BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - c:\program files\hp\smart web printing\hpswp_printenhancer.dll
BHO: HP Print Clips: {053f9267-dc04-4294-a72c-58f732d338c0} - c:\program files\hp\smart web printing\hpswp_framework.dll
BHO: AcroIEHlprObj Class: {06849... Read more

Read other 2 answers

AVG detects virus but can't heal, delete, or send to vault

Hi folks. New member here. I haven't the foggiest clue what's happened with my computer these past two days but I haven't been able to fix it yet so I'm hoping you guys can help.

I've been getting a Virus Detected message popping up randomly from AVG Resident Shield. The message says this:

While opening file: ?
@CoreException C0000005, 00065F8A

And when I try to Heal, Delete, or Send to Vault, I get this message:

Requested action is not available for this object.
An error 0x800700b occured.

I've run Spybot, Ad-Aware, AVG Antivirus (set it to scan all files), ewido security suite, and a-squared and none of these programs have found any problems. I also ran these scans in Safe Mode and still nothing. Any solutions?

I've also been having some BSOD issues these past couple of days but I'd thought start with one problem first.

A:@CoreException C0000005

Last know good configuration

Have you tried disabling and re-enabling your last know good configuration setting, AVG will pick up a virus if it is in that folder, but it won't scan that folder on a normal hdd scan, and if a virus is in there it cannot access it. So by switching it off then on again windows will delete all the old files and re-create new ones.

Read other 8 answers

So, I have Windows 7 Pro 64 - which I loved... But most games I run crash giving me this error:

Problem signature:
Problem Event Name: APPCRASH
Application Name: nfs.exe
Application Version:
Application Timestamp: 49f90641
Fault Module Name: nfs.exe
Fault Module Version:
Fault Module Timestamp: 49f90641
Exception Code: c0000005
Exception Offset: 001ff312
OS Version: 6.1.7601.
Locale ID: 2057
Additional Information 1: dc91
Additional Information 2: dc91d230f130f12cd66503c0549756fb
Additional Information 3: 7403
Additional Information 4: 740306716219857f086e5b3f6a41cce8

Games I have tried that do this:
NFS Undercover
NFS Shift
COD: Modern Warfare 1
COD: Modern Warfare 2

So, I gave up and seeing that these games happily run on XP, I decided to dual boot with XP Pro 32. No I am getting this same problem on XP as well. I know the NFS games worked on XP no problem but not anymore. I have done memtest on my RAM, un-overclocked the PC no difference. I tried SFC, no joy...

Please someone help!

My system is home build with the following:

Asus P5K Motherboard
Intel E8400 Dual Core @ 3.0 GHz Overclocked to 3.6
8GB Kingston HyperX DDR2 1066
Leadtek Winfast GTS 250 (V2) 1GB
1x Seagate Barracuda 7200.10 500GB
1x Seagate Barracuda 7200.12 1TB

A:Appcrash c0000005

Quote: Originally Posted by EFH

So, I have Windows 7 Pro 64 - which I loved... But most games I run crash giving me this error:

Problem signature:
Problem Event Name: APPCRASH
Application Name: nfs.exe
Application Version:
Application Timestamp: 49f90641
Fault Module Name: nfs.exe
Fault Module Version:
Fault Module Timestamp: 49f90641
Exception Code: c0000005
Exception Offset: 001ff312
OS Version: 6.1.7601.
Locale ID: 2057
Additional Information 1: dc91
Additional Information 2: dc91d230f130f12cd66503c0549756fb
Additional Information 3: 7403
Additional Information 4: 740306716219857f086e5b3f6a41cce8

Games I have tried that do this:
NFS Undercover
NFS Shift
COD: Modern Warfare 1
COD: Modern Warfare 2

So, I gave up and seeing that these games happily run on XP, I decided to dual boot with XP Pro 32. No I am getting this same problem on XP as well. I know the NFS games worked on XP no problem but not anymore. I have done memtest on my RAM, un-overclocked the PC no difference. I tried SFC, no joy...

Please someone help!

My system is home build with the following:

Asus P5K Motherboard
Intel E8400 Dual Core @ 3.0 GHz Overclocked to 3.6
8GB Kingston HyperX DDR2 1066
Leadtek Winfast GTS 250 (V2) 1GB
1x Seagate Barracuda 7200.10 500GB
1x Seagate Barracuda 7200.12 1TB

That exception code is memory exception probably caused by a dr... Read more

Read other 6 answers

Hello, everyone.
First of all sorry for my bad english.

My problem description is:

Probably twice a week i've got BSOD with BugCheck 3B while playing Lineage 2 (L2.bin in minidump)
(all info dumps are made following instructions at http://www.techsupportforum.com/1871981-post2.html).

I've got 2x ATI Radeon HD 4870x2 1Gb in a CF as you can see in my profile. I tried 9.6,9.7,9.8 drivers from ATI web site, everytime using DriverSweeper during reinstall. Also i tried to reinstall OS.

I tried such tests to localize my problem, but had no luck:I tested my ram with 10 tests in prime95 (no errors) and default vista check ram tool (no errors).
Making Scandisk of all divers also was finished successfully (no errors).
3dmark06 - no artifacts, no overheating, no bsods( in\not in CF mode)
VideoCardStabilityTest - no artifacts, no overheating, no bsods( in\not in CF mode)
Unigine Tropics 1.1 in Dx9,Dx10,Dx10.1,OpenGl - no artifacts, no overheating, no bsods( in\not in CF mode)
3dMark Vantage - no artifacts, no overheating, no bsods(not in CF Mode) and texture artifacts in CF mode. I've asked about this on other forum's, and didn't got any answer. Probably it's 3dMarkVantage issue, but i'm not sure.
I was trying to analyze minidump in WinDbg, but have not much experience in this.

Also i want to notice that Lineage 2 used GameGuard driver. I'm getting an error in the Event Viewer about GameGuard\dump_wmimmc.sys: "has been blocked from loading due to incompatibility wit... Read more

A:Vista x64 BugCheck 3B, {c0000005...}

There aren't any minidumps in the files that you uploaded. If they're located on your system, please zip them up and upload/attach the .zip file with your next post

STOP 0x3b is a system service exception - check to ensure that anything "extra" installed for the games is functioning properly.

In your msinfo32.nfo file there are a lot of PnP errors with todays date. Although you don't display the usual symptoms for this error - please check your Windows Updates to see if you have KB973879 installed. If so, please uninstall it and check to see if that helps things out.

Read other 11 answers

Hello. I'm trying to set up a new vista system with SLI, dual NVidia GeForce 7900gs cards. However every time I try and run the provided installation CD for the driver, I encounter this cryptic error on installer autorun.
Problem Event Name: APPCRASH
Application Name: Setup.exe_XFX Graphic Card Installer
Application Version:
Application Timestamp: 430abc64
Fault Module Name: Setup.exe
Fault Module Version:
Fault Module Timestamp: 430abc64
Exception Code: c0000005
Exception Offset: 00003969
OS Version: 6.0.6000.
Locale ID: 1033
Additional Information 1: 82fd
Additional Information 2: 2bbc847bfd10fc3862a53134778b0808
Additional Information 3: 5c73
Additional Information 4: 8c91eb5a0cded03572dd3abf4fe4e0d5
The autorun works on other CD's except for this one. Any way I can make this thing work? The cards work with the default Vista drivers, but I want to configure SLI and all the other goodies and I need the software I think.

A:Exception code c0000005

I'm not really sure what's up with that at all -- the exception just points to a resource conflict of some kind.

Why not go to the card vendor's site and download the latest drivers from there and run the setup off the hard drive?

Read other 3 answers

When I start my computer I get a little box that says:
Unhandled Execption c0000005
At address 100016b8

Then when I try to read my mail I get the error message that
I have uploaded about the script error.
Can you tell me what to do about this?

I use Windows XP, Internet Express, and Incredimail.

A:Unhandled Execption c0000005

Have a look at this:


Read other 2 answers


Every time I try and load or create a new project in Construct 2 it crashes. It is the only program i have experienced this crash with. The program works with out problems on my laptop.

I use a Danish version so i hope you can help with this:

Navn p? problemh?ndelse: APPCRASH
Programnavn: Construct2.exe
Tidsstempel for program: 4ffecd70
Fejlmodulnavn: atio6axx.dll
Tidsstempel for fejlmodul: 4fd6390a
Undtagelseskode: c0000005
Undtagelsesforskydning: 000000000002c74e
OS-version: 6.1.7601.
Landestandard-id: 1030
Flere oplysninger 1: 51e2
Flere oplysninger 2: 51e2ab88c235eb450b08f0deff3aa150
Flere oplysninger 3: c55a
Flere oplysninger 4: c55a481514121015e74ea027ab2b9398

I read some-where that you need a .rar or .zip of my minidump folder so I went ahead and attached it. I have also made sure that Minidumps are enabled.

Let me know if you need additional information.

Sorry for my bad grammar English is not my native language.

A:Construct2.exe Crash, c0000005

Can any one help me please ?

Read other 4 answers

I am running Windows XP Home edition and am trying to install an asthma software program which includes desktop and Palm applications. I have downloaded the file and when I double click to install the program I have the following happen:

Install Anywhere begins the extraction and at 99% I receive:
unhandled exception: c0000005
at address: 5006f974

I have sent a report to Microsoft and their analysis is that the problem is with my Norton Antivirus program which crashed during this installation. I have turned off the Norton Antivirus auto-enable, tried the installation again, and had the same results. I have emailed the support for the software developers but received no answer as yet. Any help would be greatly appreciated.

Read other answers

This application has crashed on me multiple times. Here are two sources within 10 minutes of each other.


Stopped working

‎3/‎5/‎2012 04:26 PM

Report sent

Faulting Application Path: C:\Program Files\VS竞技游戏平台\VSClient.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: VSClient.exe
Application Version:
Application Timestamp: 4f4f2e0f
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.17725
Fault Module Timestamp: 4ec49b60
Exception Code: c0000005
Exception Offset: 00055c52
OS Version: 6.1.7601.
Locale ID: 1033
Additional Information 1: b5a2
Additional Information 2: b5a20ba8f6086202dd10ce927518fcf9
Additional Information 3: 0970
Additional Information 4: 09702657866d10a33ec9d6bd47e4b090

Extra information about the problem
Bucket ID: 2863449986


Stopped working

‎3/‎5/‎2012 04:38 PM

Report sent

Faulting Application Path: C:\Program Files\VS竞技游戏平台\VSClient.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: VSClient.exe
Application Version:
Application Timestamp: 4f4f2e0f
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.17725
Fault Module Timestamp: 4ec49b60
Exception Co... Read more

A:c0000005 Appcrash ntdll.dll

Please remove any CD visualization programs such as Daemon Tools and Alcohol 120%.

They use a driver, found in your dmp, called sptd.sys, that is notorious for causing BSODs.

Use this SPTD uninstaller DuplexSecure - Downloads DuplexSecure - FAQ

when you're done you can use this Freeware:

MagicISO Virtual CD/DVD-ROM (MagicDisc) in its place

Using MagicISO to create ISO image files

Read other 9 answers

So i recently built my own computer, i then installed windows and everything was jolly (it seemed) then after updating windows i would get the c0000005 all the time, i had imaged my OS install to just after installing all my chipset drivers using acronis true image and after running 2 12 hour memtest on my memory sticks i thought ill just revert to the image, i have a feeling it didn't work right, as i still get the errors, but not its just random, some games / apps can run for eternity, some crash instantly (mostly older games, a old pre dx9 game c0000005 crashes, mechcommander gets failed to create primary display surface), it also removed all my updates and i don't really want to use windows update, so ive loaded up a copy of windows 7 with all of the windows updates for windows 7 (including sp1) and was wondering if i this just sounds like some kind of installation degradation and if i should just format?

PS All of these games that now get this error i was able to play a week ago

A:App crash c0000005 in some things but not others


Try this please:

1. Click Start
2. In the search box, type cmd
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type sfc /scannow and hit enter.

Report the output once it finishes.


Read other 6 answers

I have installed ez-mixer on my windows me pc.
When i try to start the program i get
Unhandled exception: c0000005
At Address: 00431530

Ez-mixer se has caused an error in EZ-MIXER SE.EXE
Ez-mixer will now close

please help to fix thanks

A:Unhandled Exception: c0000005

Welcome to TSG
Not sure if it applies in your case but read this article from MS :


Read other 1 answers

Hello everyone,

I'm having BSOD when i leave my pc running and not using it

so i didnt have the chance ever to see the BSOD

so i've opened the latest DUMP with the Microsoft Debugging Tools for Windows

i've attached the dump file with a txt of the output of the MS Debugging tool

I'm running VISTA 64-BIT SP1 fully updated
3 GHZ / 2 MB Cache CPU
6 GB Ram
8400 Nvidia

I've run all the tests i could run

Memory tests using the windows test and memtest

HDD tests

Video card tests

Changed the Power Supply


any help is highly appreciated

Thank you

Read other answers

I run Windows 7 Pro and I am constantly being kicked out of games. This also happens on XP. On XP I am dumped on the desktop without warning or error messages. On Win7 at least I get error messages. To try and remedy the problem I have replaced my video card, tested my ram individually, updated all drivers including the chipset and bios and got a new power source. This happens with most of the games I try to play including but not limited to:

Dungeon Defenders
Dark Age of Camelot
Elder Scrolls V: Skyrim
Heroes of Might and Magic V
Dead Island
Overlord II
The Witcher 2
League of Legends
World of Tanks

Problem signature:
Problem Event Name: APPCRASH
Application Name: game.dll
Application Version:
Application Timestamp: 4f1effe6
Fault Module Name: game.dll
Fault Module Version:
Fault Module Timestamp: 4f1effe6
Exception Code: c0000005
Exception Offset: 0038e910
OS Version: 6.1.7601.
Locale ID: 1033
Additional Information 1: 257d
Additional Information 2: 257d8f504c598531c429b24cac277ae5
Additional Information 3: 0cad
Additional Information 4: 0cadf29471eab500e26712b1113c6d32

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:

Computer Specs:
Motherboard: ECS GF8200A (v1.0)
Ram: 4gb ... Read more

A:APPCRASH exception code c0000005


We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

Read other 5 answers

Dear all,

I have some random crashing going on and I have no idea what to do anymore.

Error messages show Kernelbase.dll and C0000005. The crashes happen while playing different games. So far no BSOD, just crash to windows. BSOD happened before reinstalling windows and replacing my ram and HDD.

Besides that, when starting my PC I have to choose between 2 versions of Windows 7. This, after formatting the HDD that the previous version was installed on. only after formatting the HDD I installed a fresh version of windows 7 on a newly bought SSD. When going in windows using the 1st option of the 2 windows 7 options I can pick, it also showed the HDD to be empty in windows.

I also bought new 16GB ram to make sure its not defective memory.

Besides the above, I also have:
- Ran CCleaner and Registry mechanic until no errors were shown anymore.

My system:

Windows: Windows 7 Ultimate x64
Motherboard: Asus P8P67 Evo
GPU: NVIDIA GeForce GTX 570 (latest drivers)
CPU: Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz (4 CPUs), ~3.1GHz
SSD: Sandisk 128 GB
RAM: 16GB 1600MHz DDR3 Non-ECC CL10 DIMM (Kit of 2) XMP HyperX Blu
Antivirus: NOD32

Any help, very much appreciated!

Read other answers

I had my HP Pavilion DV4000 running as I always do, but this time when I cam up too it there was a black screen


tr=FFFF cr0=00000000 cr2=00039000 cr3=00000060
gdt limit=03FF base=0003F000 idt limit=07FFF base=0003F400

cs:eip=0002:00000008 ss:esp=0030:005EBA8 errcode=0000
flags=1D687FFA NoCy Zr IntEnUp TrapEn
eax=00000000 ebx=00000510 ecx=0000000C edx=0000009F ds=0000 es=7FFA
edi=00051D68 esi=00057F8A ebp=00057F72 cr0=00000000 fs=0060 gs=0000

It will not boot at all, I get the hp invent screen with the options to
press esc to change boot order
press (F10)to enter setup; press F12 to boot from LAN

then the black screen with the above error. When I instsert my recovery disk it tries to boot but I get the same error except a blue screen

Please help

A:TRAP C0000005 Exception with Windows XP Pro

Well the problem was found .... Memory went bad .. removed one and it booted up slow but it booted UP .... so just wanted to make sure incase this happens to anyone !!!!

Read other 1 answers

I've no more ideas what to do with this PC right now. I've done almost everything (everything but format and reinstall, its not possible because of home banking app running currently on it and weeks before guy can come and reinstall it on my pc, and this app is needed all the time by me), i think all drivers are up to date, Antivirus IS working and it's legal.

System is Windows 7 x64 Home Premium OEM
PC was bought less than one month from now on, system was preinstalled, only updated all drivers on it to latest ones.

PC is Emachines ET1840.

In attachment i add minidump and all stuff made like in "bsod posting instruction".

If any more details needed, please tell me, because i'm gonna cry soon I just need this PC stable and working and i've totally no idea what to do now...
File "błąd.txt" is last error code copied after PC restarted after bsod.
Report file from perfmon is zipped.
As you can see in ZIP, it's BSOD like hell :/ even 4 times a day.

It's all in polish, because system i've running is PL and i'm PL also, so sorry for language mistakes if i've done any.

Forgot to say. I was also running memtestx86+ from bootable CD for 3 hours, it passed 2 or 3 times with no errors.

A:BlueScreen all the time...3b c0000005...no idea what else to do


Update software\driver for Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC.

Remove eset\nod32 from your system for testing purposes.
Download and install Microsoft Security Essentials with windows firewall enable.
For your system security you can also read this Good and Free system security combination.

Download and install the new version of Driver Sweeper.
Download the most recent software\driver for your ati AMD Graphics Drivers & Software.

Uninstall ati software\driver,restart in safe mode,run driver sweeper,choose only AMD-Display and clean,restart in normal mode.
Install the new ati software\driver,restart.
Update DirectX.
Read carefully the instructions and run NVIDIA/AMD Video Card - Test with OCCT post here the results.

Run RAM - Test with Memtest86+
Let it run until at least 7 passes are completed, or errors are found (whichever comes first). The longer you run it, the better.
Finish and post back.

Read other 9 answers

I thought this is a website for solving and sharing various win topics and problems not specificaly win 8. I am using vista so somebody please delete this and Im sorry for my mistake.

A:Crash - Exception: c0000005 playing GW2

Hi rubberduck & welcome to the forums ^_^,

I am extremely sorry for this much delay in responding to you. There are very few analysts for such problems and the ones over here are busy with life (I was busy for the whole week with university work <_< ).

Do you still require help with your problem? If yes, then kindly reply to this topic and I would be notified via email and shall respond within 48 hours.

Read other 2 answers

I am running a program on two seprate datasets which calls a script in a .exe format. The crash only happens when I try to run on the larger of the two. I have read through many of the c0000005 posts and have run the memory checker (no problems) scannow (no problems) and restored to a point when I thought it last worked. Is this just an out of memory crash? The smaller of the datasets runs just fine. I have not had this error in any other capacity on this machine.

Thank you

Edit: If this thread is misplaced please let me know.

A:APPCRASH .exe crash c0000005 NOT BSOD

Found the issue. I was calling a folder on the network and attempting to do all the calculations on files stored off my drive. Once I moved them to my C: the program worked fine.

Read other 1 answers

Hi - it's been covered a million times, but once more with feeling, please!
Our Toshiba laptop is running Vista SP1, and the ParishSoft app is getting an appcrash. The app has been uninstalled, the old registry entries cleaned out, then reinstalled, but I get the same error. How do I repair, please? I see something called Regcure getting hits in Google, is that a safe way to repair the issue? Thanks, jo
Problem Event Name: APPCRASH
Application Name: psFamilyDir.exe
Application Version:
Application Timestamp: 499f0ef0
Fault Module Name: MSVBVM60.DLL
Fault Module Version:
Fault Module Timestamp:4549bd5e
Exception Code: c0000005
Exception Offset: 0005d209
OS Version: 6.0.6000.
Locale ID: 1033
Additional Information 1: c120
Additional Information 2: 682e9484c34e7b2ae7ee5bed9d54a4b9
Additional Information 3: eeed
Additional Information 4: 949fd6b0f6db1e4165ac0e64c74be8db

A:Vista APPCRASH except. code c0000005

We don't recommend the use of registry cleaners here. There's a pinned topic at the top of this forum that explains why.

The error occurs while msvbvm60.dll is accessing memory improperly.
Does the application crash and go away - or does it stay running and not doing anything?

If the latter, right click on the psFamilyDir.exe process in Task Manager...Processes tab and select "Create dump file". This will generate a dump file that we can analyze. It'll be pretty big, so open up a free account at http://www.box.net, share it, then post a link to it here (so we can download and analyze it). This is only good if the psFamilyDir.exe process remains after the crash.

If not, then I'd suggest uninstalling all of the Microsoft .NET stuff in Control Panel...Programs...Uninstall a program. Then visit Windows Update and reinstall it (it'll likely be under Optional Updates).

If you have any problems with this, post back and we'll see what else we can do.

Read other 8 answers

One of my users started getting an almost daily blue screens from his computer.

Computer Specs

DELL Precision T3600 - 16GB Ram - Win 7 Pro 64bit
Intel Xeon CPU-ES-1620 @ 3.60 GHZ
Intel64 Family 6 Model 45 Stepping 7
BIOS DELL 6222004 SMBios A09, v2.6

Here is a link to the memory dump - it is a large file- http://tinyurl.com/memdump2

Display Drivers are underneath the Bug Check Below


Bug Check Code: 0x0000003b
Parameter 1: 00000000`c0000005
Parameter 2: fffff880`12efe2ec
Parameter 3: fffff880`08ff0950
Parameter 4: 00000000`00000000
Processer: x64

From what I've read may be caused by excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code. Not sure what that means though or how to fix it . . .
Display Info:
Adapter String AMD FirePro W600e\System\CurrentControlSet\Control\Video\{F309C718-2A55-4AAF-8124-6E1B338E63F8}\0000
Bios Date 06/29/12
Bios String 113-C4490100-101
Bios Version unavailable
Chip Type ATI display adapter (0x6828)
DAC Type Internal DAC(400MHz)
Driver (0) aticfx64.dll
Driver (0) Company Advanced Micro Devices, Inc.
Driver (0) Description aticfx64.dll
Driver (0) Product AMD Inc. Radeon DirectX 11 Driver
Driver (0) Version
Driver (1) aticfx64.dll
Driver (1) Company Advanced Micro Devices, Inc.
Driver (1) Description aticfx64.dll
Driver (1) Product AMD Inc. Radeon DirectX 11 Driver
Driver (1) Version 8.17... Read more

A:BSOD - SYSTEM_SERVICE_EXCEPTION 0x0000003b 00000000`c0000005, etc.

Hi skbryan.

Configure minidump recording. Follow it: Dump Files - Configure Windows to Create on BSOD
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.

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