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Unable to logon, Win XP with RAID, KB & mouse freeze at logon screen

Q: Unable to logon, Win XP with RAID, KB & mouse freeze at logon screen

Hi everyone,
I am so glad to have found this forum and to see that others in the past with similar problems have had them resolved, looking forward to nutting this one out
The computer is a win XP with RAID that freezes the mouse and the keyboard if a mouse or keyboard button is touched at the logon screen.
The mouse works fine until a button is pressed, you can even click on a user but are unable to enter a password due to the keyboard and mouse freezing at this moment.
NOTE: originally happened with a USB keyboard and USB mouse, using PS2 keyboard and mouse.
I am writing about my fathers old computer which suddenly started “freezing up” at the logon screen, after he wasted weeks trying to get it to work he decided that it was a hardware issue and bought himself a new computer.
Since then I have proved that there was no hardware error by putting an extra HDD in and installing Ubuntu 12.04 LTS.
Everything functions fine under Ubuntu and the files are able to be accessed on the RAID.
While i can access and copy files as needed from the RAID i would like to return access to the win XP install and let my father use it again.
I first attempted to run Live rescue CD's but they could not find the RAID drive.
- Bit Defender Rescue CD – Saw the ubuntu drive, no RAID
- Kaspersky Rescue Disk 10 – Didn't see any HDD's.
So I ran the following AV programs from ubuntu 12.04 LTS:
- Bit Defender – NO THREATS FOUND
- ClamAV – 27 THREATS detected (all quarantined)
Documents and Settings/USER/Local Settings/Temp/070817-RR-Market Bulletin-LJR.pdf Heuristics.Encrypted.PDF
Program Files/BitDefender/Bitdefender 2013/updatesrv.exe Win.Trojan.Zbot-14509
Program Files/BitDefender/Bitdefender 2013/AntiSpam_132105_344/as2_fun.slf HTML.Phishing.Card-32
Program Files/BitDefender/Bitdefender 2013/installer/psstatemgr.dll Win.Trojan.Zbot-9286
Program Files/BitDefender/Bitdefender 2013/bdselfpr.sys Win.Trojan.Jorik-6946
Program Files/Common Files/Adobe/ARM/1.0/ReaderUpdater.exe Win.Worm.Agent-7412
Program Files/Common Files/BitDefender/BitDefender Firewall/bdftdif.sys Win.Trojan.Carberp-388
Program Files/Common Files/BitDefender/SetupInformation/{34480DEE-54D6-4985-A817-CA30E9BBC94C}/bdselfpr.sys Win.Trojan.Jorik-6946
Program Files/Common Files/BitDefender/SetupInformation/{34480DEE-54D6-4985-A817-CA30E9BBC94C}/gzflt.sys Win.Trojan.Delf-7739
Program Files/Mozilla Firefox/Mozilla Firefox/crashreporter.exe Win.Trojan.Shell-308
Program Files/Internet Explorer/Connection Wizard/icwtutor.exe Win.Worm.Runouce-122
Program Files/QuickTime/QTSystem/QuickTimeUpdateHelper.exe Win.Worm.Chir-554
Program Files/BitDefender/Bitdefender 2013/gamemodeal.dll Win.Trojan.Zbot-12666
Program Files/Microsoft Office/Office12/excelcnv.exe W32.Virut.Gen.D-163
RECYCLER/NPROTECT/00000069.EXE Win.Worm.Chir-477
WINDOWS/ServicePackFiles/i386/extrac32.exe Win.Worm.Chir-490
WINDOWS/$NtServicePackUninstall$/mspaint.exe Win.Trojan.Resur-2
WINDOWS/Installer/b960d002.msp W32.Virut.Gen.D-163
WINXP_PRO_CD/I386/ICWTUTOR.EX_ Win.Worm.Runouce-122
WINXP_PRO_CD/I386/MSPAINT.EX_ Win.Trojan.Resur-2
Program Files/BitDefender/Bitdefender 2013/avckf.sys Win.Trojan.Cossta-421
Program Files/BitDefender/Bitdefender 2013/proxymgrui.dll Win.Trojan.Zbot-3315
Program Files/BitDefender/Bitdefender 2013/AntiSpam_132102_343/as2_es.slf HTML.Phishing.Bank-194
Program Files/BitDefender/Bitdefender 2013/AntiSpam_132102_343/as2_fr.slf HTML.Phishing.Bank-1195
Program Files/BitDefender/Bitdefender 2013/AntiSpam_132102_343/as2_fun.slf HTML.Phishing.Card-32
Program Files/BitDefender/Bitdefender 2013/AntiSpam_132105_344/as2_es.slf HTML.Phishing.Bank-194
Program Files/BitDefender/Bitdefender 2013/AntiSpam_132105_344/as2_fr.slf HTML.Phishing.Bank-1195
I then attempted to logon to win XP with the same result of KB & mouse “freezing” at logon screen after a button press.
I then ran

Preferred Solution: Unable to logon, Win XP with RAID, KB & mouse freeze at logon screen

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Unable to logon, Win XP with RAID, KB & mouse freeze at logon screen

So you are able to run the machine  using PS2 keyboard and mouse.
Step 1: 
Download and install LogonFix
Click the Highlighted button.

When prompted select yes.
Allow the program to reboot your machine as well when prompted.
Step 2:
Download drivecleanup.zip to your desktop.
CLICK HERE to determine whether you're running 32-bit or 64-bit for Windows.
Once the determination has been made open either the 32-bit or 64-bit folder.
Right Click the .exe on the inside of the folder and run as admin.
A command prompt window will open telling you what has been removed upon completion.
Note: All usb devices must be removed from your machine during this step, except your keyboard and mouse of course. 
Step 3:

Download TFC by OldTimer to your desktop.
Close any open windows
Double click the TFC icon to run the program. (Vista/7/8 Users, Right Click and select Run as Admin)
TFC will close all open programs itself in order to run
Click the Start button to begin the process
Allow TFC to run uninterrupted
Once its finished it should automatically reboot your machine, if it doesn't, manually reboot to ensure a complete clean.

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This seems to be a pretty common problem. I've tried whatever few suggestions I found (unsuccessfully)and I'd appreciate some pointers.
The system is Windows 7 SP1 Ultimate x64. It runs on an oldish laptop that only has USB connectors (no PS/2). At the moment I don't have access to another computer (except an XP x86 installation in another partition) and I even have a broken CD player (just reads ). It makes it a bit hard to debug the problem.
Up to now everything was running fine until last night when there was a power failure.
After his point, Windows starts up normally up to the logon screen at which point the disk keeps going for a bit but the keyboard/pad/wireless mouse are dead. Nothing lights up no matter what I press.
Under BIOS, or under XP, or when booting with an old recovery CD I still had around, keyboard and mouse work just fine. So it's not a hardware problem but rather some corrupted driver (?).
Resetting BIOS to defaults, legacy USB etc, battery out, or whatever else I read, makes no difference.

Under XP, I tried removing the UpperFilters/LowerFilters of the keyboard and mouse GUID, but that also made no difference.
Bootlog shows nothing interesting, previous configuration makes no difference (but see below), no restore points available.

The only thing during those registry adjustments that struck me as very strange, was the ComputerName under \ControlSet00x\Control branch.
In the dead system's SYSTEM file, all the ControlSet00x branches were refe... Read more

A:Keyboard+mouse freeze on logon screen

Some more information that points to a possible Windows bug.

Besides SYSTEM and SYSTEM.BAK, I checked the corresponding SOFTWARE, SAM, SECURITY and DEFAULT files.
The *.BAK ones were much larger so I loaded them up as hives to check them out.

The information in the *.BAK ones, matches the software etc, I have on the crashed Win7 system.
The non-*.BAK ones, match the information on the XP system (that's on its own partition)!!

What I believe happened, is something really buggy with Windows when it tried to handle the crash.
The XP partition was installed first, many years ago, and was put on drive C:
The Win7 one was done a few years after that and was put on drive F: (on a second physical disk).
Win7 crashes on F: and Windows for some reason defaulted to pick up SYSTEM and the other files from drive C:

If it actually happened so, it sounds ugly.
As for my problem, it looks like I'll have to backup the pairs of those files and then remove the *.BAK suffix and see what happens. After I get some coffee in me...

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When i boot up the system hangs at the blue 'Windows xp' screen, the 'Windows is starting' is missing and it goes no further, the logon screen does not appear so i can't get in. I have recovery console on and i can get into the drive by booting in from another drive/operating system. how can i rectify the problem?
This happens in safe mode as well, can anyone suggest how to recover from this.


A:XP Does not get to Welcome logon screen, unable to logon

if you have a windows xp cdrom the easy way around this is with a repair install of windows xp http://www.fujitsu-siemens.co.uk/rl/servicesupport/techsupport/software/windows/xp/Repair.htm

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200+ Windows 7 Pro machines, similar configuration, 1/4 of them x86, 3/4 x64.
Encountered 6 such machines having this problem: After a restart, user logon stuck at a black screen. In Windows event application log there is an event 'The Windows logon process has failed to spawn a user application'. This application is an in-house developed
application and is called at winlogon\userinit registry key.
A restart into Safe Mode, first logon will experience an auto-restart, then second logon ok. Subsequent logon into normal Windows is ok.

Setting the group policy setting to User Account Control: Behaviour in Admin Approval Mode to 'Elevated without prompt' doesn't solve the problem.

All machines are in workgroup.
There seems to be a relationship between security hardening (through local security policy) and this behaviour but not conclusive because some of the machines encountering the problem had not been hardened.
When I booted a machine under MS DART and change the userinit registry key to call userinit.exe instead of the in-house application, subsequent user can logon correctly under normal mode. Then changing it back to call the in-house application will again
logon into black screen.
Based on these observations, can anyone share what Windows does during Safe Mode to recovery such problem? under what circumstances does it auto-restart after a logon? Can local GPO enforcement corrupt the default user profile?

Valuable skills are not learned, learned skil... Read more

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I have a Gateway MX6920 that had Windows XP preinstalled on it, I formatted and installed Windows 7. it only has the basic Windows 7 programs on it +Firefox, Google Chrome, TeamViewer, & an Anti-virus, but I have an ongoing issue where the computer completely freezes. the mouse doesn't work, no programs open, and I cannot bring up the task manager. if I press ctrl+alt+del it will still be frozen for about 5 more minutes, then give me the following message the "logon process was unable to display security and logon options when ctrl+alt+delete was pressed" and then just keeps being frozen until I cold boot shut down.

I scanned for viruses, ran sfc /scannow, with several programs but they all report clean

I am at a loss and this is a daily issue

Googling this error message brings up limited but unresolved issues

A:the logon process was unable to display security and logon options whe

according to the following link:

Failure to display security and shut down options. The logon process - Microsoft Community

it looks like the windows winsock needs to be reset. Hopefully doing that will solve the issue: to do that; do the following:

open a elevated command prompt(click start, programs, accessories, then right click on command prompt and select run as administrator) type netsh winsock reset hopefully that will help. If not that then in the same command prompt; type the following: netsh winsock reset

try one of the above commands and see if that helps to resolve the issue.
netsh winsock reset

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My system windows 7 has been showing the logon screen after cicking on my account,.
It shows welcome and again its shows logon screen.
I logged  in with safe mode and created another account . New account worked fine. After shut down and i again logged in,It shows same problem.
Again logon screen is displaying
Kindly help meee out

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I'm not sure if I posted this thread on the right place so if I did I'm sorry.Well the point is, I can't logon into my computer because when windows boots then it will freeze on please wait without any hard drive noise. To fix it "temporally" i will need to boot on safe mode and them use system restore. Then when I shut down my computer and then tomorrow when I turn it on again it wiil freeze on please wait again.

Please help

A:Logon screen will freeze on please wait

Please follow the http://www.sevenforums.com/crashes-d...tructions.html so that we may better assist you.

For these issues, the general troubleshooting steps are as follows.
If you are overclocking any hardware, please stop.Check for viruses.Download and install the free version of Malwarebytes : Free anti-malware, anti-virus and spyware removal download (do not start the trial) and make sure it is updated. Do not run a scan yet.
Download VIPRE Rescue - VIPRE Computer Recovery Solution from Sunbelt Software but do not unzip it yet
Download the Fakerean removal tool but do not run it yet.
Start your computer in Safe Mode
Unzip VIPRE Rescue and let it run.
Run a full scan with Malwarebytes.
Run the fakerean removal tool.
Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors checked for all SSDs. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log
Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors. Post back if it continues to show errors after the third run or if the first run comes back with no integrity violations.
Troubleshoot Application Conflicts by Performing a Clean Startup

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Hi At my company we have Lenovo L460 with windows 7 and Cisco anyconnect 4.3 - we have a sim card with 4G data connection to a service provider(Telenor).When I have logon screen for windows 7, I can see with FN+F8 that the wireless WAN is "on", but when I try to connect/logon with the cisco anyconnect "start before logon" module the cisco say that it can't see any internet connection. And I tried to wait for 3-4 minutes so all services where running, but no connection.... If I uses the Wifi connection then it just goes smooth... If I logon to windows 7 and then start the mobile data connection at logon to cisco anyconnect there is NO problem.. So are there somebody who can say that:1. Huawei does not support cisco anyconnect SBL?2. Lenovo does not allow you to start a mobile connection before you logon windows ?3. Or something? A lot of thanks in advance!!!!!!!! Regards niels

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HI all;

This is my very first ever post to this forum, so please bear with me....

My Dell Optiplex GX620 pc (Win XP SP3, 4gb RAM, 128GB SSD, integrated video and sound) after working just fine for the past 5 years suddenly decided to stop recognizing my USB keyboard and mouse. Thinking that possibly they may have gone south, I switched both components but got the same results.

To make a long story short, here's what I've attempted:
Swapped both keyboard and mouse
Reset the BIOS to factory default
Removed then replaced the CMOS battery to bring the unit to hard reset
Booted from XP CD and attempted to run the recovery console, but keyboard stopped functioning when the XP setup, blue DOS screen appeared with the three choices ("enter" for install, "r" for recovery console and "f3" for exit)
Removed and tested each memory DIMM individualy, in the Dell, to make sure it may not be a RAM problem.
As you may have noticed, above, the keyboard works fine during POST and in the BIOS, but not once any other DOS or GUI appears. At the XP logon screen, I cannot operate either the keyboard or the mouse...

Doing a search on this forum, I did find a similar issue posted by Nick77777 back in June of 2010. But, in his case the mouse functioned properly; keyboard only was frozen. The problem occured after he had run some software, which is not the case here; this pc worked fine, but then was not used for about a month, if that means anything.

In ... Read more

A:Keyboard and mouse frozen at boot; unable to logon

Good luck.
I was helping another person with a Dell in August or September with the same issue. As soon as windows loads, the keyboard and mouse no longer work. We never did get it working.

Just to rule out a window problem, I had him boot a linux live CD/DVD. The keyboard and mouse did not work in linux either.

If you know how to burn an ISO, download linux, burn it to a CD or DVD depending on the size, fire it up and see if the keyboard and mouse work.

This test
Booted from XP CD and attempted to run the recovery console, but keyboard stopped functioning when the XP setup, blue DOS screen appeared with the three choices ("enter" for install, "r" for recovery console and "f3" for exit)Click to expand...

leads me to believe that the issue will persist in linux.

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I have upgraded my laptop from Windows 7 to Windows 10. During the procedure a screen showed that Dell Access had to be removed before Windows 10 could be installed.
It was removed, and everything else went smoothly.
Now during logon, at the login screen, the system will take a while to initialize, and say "Failure to initialize". Luckily I am able to login using a password.
I want to use the fingerprint reader to login. Dell says that this system have no issues with upgrading to Windows 10, but not now. So how can I solve this problem?
I will like to do either the following:
1. Get the fingerprint reader working.
2. If it cannot work, I want the logon screen to stop trying to initialize and just use password to logon.

Also, I am getting 2-3 nos of the same user on the login screen. There is only 1 user on this computer but I see mostly 2 but sometimes 3 of the same on the lower left of the logon screen. I also want to remove the extras. Not an issue, but I think it may be related to the above as well.



A:Precision M4700 Win10 upgrade - Failure to initialize fingerprint reader during logon, and multiple same users on logon screen

I'm getting the same thing and the same lack of response.  Has anyone from DELL done any research on this?

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Is there a way to remove the logon picture.

or make the picture smaller.

it ruins my logon wallpaper
let me know!

A:Logon screen, change/remove logon picture

There are some links in this thread which may be of help - Remove the Login Screen Icon


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Vanilla Dell Inspiron 1720 laptop running Windows Vista. It has never had a login account or password protection, and is only used in single user mode.

Yesterday, start-ups fine, no password. Today, I'm presented with the user logon widow prompting me for a password, and cannot logon to Vista!

No-one has meddled with the laptop. Don't know if SP1 was automatically downloaded
and installed - whatever the factory defaults were from Dell. I've not seen any references to this kind of issue on Vista, but have heard about a similar thing with NT.

Any suggestions how this could have happened?

Yes - I know I can reset passwords using the NT Password Editor (http://home.eunet.no/~pnordahl/ntpasswd/).

A:Vista logon screen for single user logon

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Hi there,

I have a windows 7 pc in a "domain", so when you get to the initial windows 7 welcome screen (prior to logging in as a user), you get a blank transparent Picture

A:How to change Logon screen Picture frame (before logon)

Its ok, managed to get it working, seemed to work when i did it again, strange. No blank picture frame now, just a customised "picture frame" that appears prior to logon, just what I was after. Hope this helps anyone else trying to achieve this.

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I turned on my computer this morning and after getting the normal logon screen, everything turned black, no mouse or anything else (I read about similar problems that have the mouse or task bar or at least something, but I get nothing). The monitor light stays on, showing it's getting a signal.

Tried rebooting several times. One time I did see the normal desktop appear for a split second after the computer was sitting untouched for a while, so thought it might be the video card.

I went to safe mode and did a system restore, thinking that might fix something. Safe mode ran fine, so I don't think it's the monitor or graphics card.

After System Restore, I started Windows in normal mode and now it blacks out before even giving me the logon screen.

I'm running XP home, sp3 on a Core 2 duo, with a geforce 7100 card. Never had any problems before.

Any help would be appreciated. Thx.

A:XP black screen after logon, no mouse, etc.

Hi ttiguy,

Perform a "Check-Disk Repair" on your computer and see if this helps. If this process doesn't fix the problem, try performing a "Windows Repair" and see if windows repair resolves your issues. Good luck and hopefully you will get your computer issues fixed.

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I turned on my computer this morning and after getting the normal logon screen, everything turned black, no mouse or anything else (I read about similar problems that have the mouse or task bar or at least something, but I get nothing). The monitor light stays on, showing it's getting a signal.

Tried rebooting several times. One time I did see the normal desktop appear for a split second after the computer was sitting untouched for a while, so thought it might be the video card.

I went to safe mode and did a system restore, thinking that might fix something. Safe mode ran fine, so I don't think it's the monitor or graphics card.

After System Restore, I started Windows in normal mode and now it blacks out before even giving me the logon screen.

I'm running XP home, sp3 on a Core 2 duo, with a geforce 7100 card. Never had any problems before.

Any help would be appreciated. Thx.

A:XP black screen after logon, no mouse, etc.

if you have a flat screen monitor the problem may be that your monitor doesn't support the screen resolution you are using in normal mode. to check borrow a regular monitor just long enough to test if screen comes up is so change resolution settings then plug into your monitor. I have done this on one other system and it was the fix.

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User had a BSOD in the middle of updating her Dell workstation.
Now, when logging on, keyboard and mouse do not work at password screen.
Troubleshooting I've tried:
-Restart (no luck)
-Start in safe mode (mouse and keyboard work)
-Recovery console (mouse and keyboard work)
-Unplug/replug wireless dongles (no luck)
-Tried different USB port (no luck)

Any ideas to get mouse & keyboard working on regular startup?
Unfortunately she doesn't have a wired mouse or keyboard to test with.

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I had a client who is triple booting 7, vista and xp. Installed each OS on separate HD. He boot on each OS by swapping HD using a HD drive bay.

Before this problem occur, he changed a keyboard and after that the PC restart and it will boot. I already tried repairing the windows 7 first using the startup repair. It was successful. But I noticed that all the HD was corrupted. Check disk runs on every HD. NTFS on each HD was corrupted. I tried to fixed each HD.

Now I am able to boot in windows 7, but I get only a black screen and only a mouse cursor. How to repair this problem w/o reformatting and reinstalling? And also I how to repair install windows 7?

A:Black screen on logon, only mouse cursor.

Repair Install

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Hello and Thank you so much for reading my problem.

I am unable to login to my desktop computer. When the computer is turned on the boot screen shows and the green bar shows that says Microsoft. When it is time for the logon screen where I would choose a user it remains blank and I can see the cursor as well as move it but nothing happens.
I have tried numerous things after searching for the problem online and none have worked. The computer sounds fine and is running but nothing happens. I can't boot using any version of safe mode or normal mode. I can get into the Recovery(I think is what it is called area), where you can choose to repair recover etc. Restore points keep giving me an error saying there is not enough memory but I know already there is and none of the restore points work. Wish I was smarter at fixing this.

Thank you so much for any help!

A:Unable to reach Logon screen

Does it work in Safe mode? Hit F8 just after the post.

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Hey guys,

Here is an interesting situation I have. The other day my computer started running really sluggish. I decided to restart and when I did I noticed I couldn't log on to the machine. The Windows Login screen comes up but the curson doesn't come up to put a password in. Ultimately I'm stuck here. The screen at this point begins to flash. I started taking things apart and noticed I did have a bad fan. I swapped that out and still nothing worked. I have another PC so I decided to put my hard drive into that machine and luckily I was able to get onto it and pull off crucial data that I need.

At this point I'm thinking graphics card is messed up. However I put the hard drive into the PC that originally crashed. I was able to log on to the machine however the screen did blink every now and again. It wasn't as consistent as the "bad drive". After I was able to log on I shut that "bad machine" down again and put the suspect "bad drive in again. Still I'm unable to log in and the screen keeps flashing. It'll go black for a second come back up and be fine then flash again.

Right now I'm thinking...could be a bad video card however I don't understand why I cannot log on to the machine. Any suggestions?

A:Flashing Screen / Unable to Logon

Have you tried booting into safe mode yet?

Which fan had died?

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Hi, please i need help.
i just installed some updates on my windows 7 Dell Laptop, which the updates includes: Microsoft Essential and i updated my vlc. later on i did restart and after welcome screen i just saw my laptop black out with mouse cursor. i thought it will just be for
some minutes or maybe due to some changes i just did. but it was all like that for more than 30 mins. it was so really frustrating, i wanted to browse to do some work i couldn't do anything again i have to stay awake for two hours shutting the laptop down
and booting again still  the same thing.
after on i tried to boot in safe mode, which was successful but i realized that some of my softwares would not open, i shutdown again to boot to normal windows thinking maybe is because i boot in safe mode. it was so worst in normal windows. still on black
screen but it didnt last long for 15 mins and the desktop background came up. i was happy  but still my softwares like browser, corel and some other apps will not open, i decided to uninstall the vlc again, but showing me you dont have sufficient permission
to access the application please contact your computer administrator. i was just helpless.
the screen task bar atimes turned to white if i restart the windows or shut it down and put it on again. but windows media player works perfectly i can watch film and i can scan with the Microsoft Essential. i checked the settings to see maybe is the Microsoft
Essential i downloaded that deni... Read more

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I have re-installed Windows 7 recently from Windows 10, because I didn't like it. I have now got a classic white pointy cursor on the logon screen instead of the default Windows 7 Aero Cursor.

Is there a way to change that using the registry or anything.

Much help will be appreciated!

Many thanks,


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Help! I have tried many things and have not come to a solution. I do not want to reload my system if i do not have to

Here is a software installation log diagnosis I got from "startup repair"

error code 0x490

System files integrity check and repair.

When I attemp to do this thru Dos it says there is a repair pending so i cannot commence with sfc.

A:Windows 7 black screen with mouse pointer before logon.

you can perform a sfc in a command prompt from a win 7 oem cd. all win 7 cd's have the option to repair. it does not force a re-install, rather you will get options to perform a restore from a system restore point, cmd prompt, mem test, and a restore for a win restore partition. (created at oem or by win pro/ult)

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The mouse pointer is invisible in the interactive logon screen , what could be the reason for this ?

Thanks and Regards,

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Trying to fix my friend's laptop. She claims she was watching a youtube video and all of th sudden the computer started acting up and so she rebooted the computer and now it won't boot past the xp logon scren. Comes up with the error: "data execution prevention; userini logon application" with the only option of close message. windows does not contiue to boot and just sits there. I have tried to boot into safe mode but it only gives the option of booting into normal xp media center. tried last known good config and same results. any ideas?

acer aspire 3050-1594
AMD Sempron 3400+
xp media center

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Following the Windows-7-HP-64-bit logo screen, system hangs in perpetual state of "pre-login". Black screen, normal-resolution mouse pointer, no alt-ctrl-del capabilities nor any other interaction other than mouse movement.

This follows a large burst of 63 updates (Don't ask why...Bad Habits!) and then reboot. Now NTBTLog.txt reports vga and NDProxy drivers do not install (not that the latter really matters), no safe-modes give me anything, no low-res-vga boot, and so on...

System hs worked great for 5+ years.
No new H/W or S/W or changes.

I cloned the disk and can now work off of the clone to attempt any fixes.

I did have adequate anti-malware s/w running, but I'll have to go through that whole "process" I realize...

But I also know this is a sort of a common problem lately (although in many different varieties when it comes to specifics) - So I thought maybe someone would be able to steer me to a fix that doesn't involve a system reinstall.
Any ideas...
Oh, and no restore points are present!
Anything I might not know about going on here?
Something you might be able to enlighten me about!

I would appreciate any help you could provide. And I'd like to figure out the source if possible, rather than a simple standard or duck-tape type of solution. That's a last resort. And then I'll not know what to avoid!

Thanks in advance!

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Hello people,

I use Malwarebytes Antimalware regularly and havent had an infection found in about a year.
Yesterday i scanned after about a month and i saw 12 infections !

MBAM said it could not clean a few infections:


Malwarebytes' Anti-Malware 1.44
Database version: 3510
Windows 5.1.2600 Service Pack 2
Internet Explorer Unknown

9/11/2010 11:19:49 PM
mbam-log-2010-09-11 (23-19-49).txt

Scan type: Quick Scan
Objects scanned: 94917
Time elapsed: 2 minute(s), 49 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 2
Registry Data Items Infected: 3
Folders Infected: 1
Files Infected: 4

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_USERS\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{43bf8cd1-c5d5-2230-7bb2-98f22c2b7dc6} (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_USERS\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{43bf8cd1-c5d5-2230-7bb2-98f22c2b7dc6} (Backdoor.Bot) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\mp3_audio_codec (Spyware.Zbot) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Network\uid (Malware.Trace) -> Quarantined and deleted successfully.

Registry Data Item... Read more

A:Unable to go past Logon Screen, deleted some Registry Keys !

You used a very outdated version Malwarebytes Anti-Malware, so the scan and removal process was basically useless.

You scan log shows version 1.44 and database version 3510.

The current version is 1.46 and the current database version is 4601.


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hello for all, yesterday when i was making log out from my computer, there is no log out screen!! just black screen and mouse cursor, and when i did restart again , no logon screen appears or no any thing in screen , just black screen and mouse cursor too.

I was tried every thing and no difference :
safe mode
startup repair
restore to some point (i dont have a point)
upgrade windows or reinstall it

i think the things maybe was made this poblem are :
i was edited userinit.exe value from registry by deleting the comma from the end of its value.
i used Windows 7 manager to make some clean and fixes some things on computer.

any help please??

Iam a programmer and have alot of projects and i cant access the

A:no logon screen with black screen and mouse

Why is my screen black when I start Windows 7?

Windows 7 Black Screens of Death for Some AMD/ATI GPUs - Softpedia

windows 7 black screen after login, no desktop show up

Windows 7 Loads to a black screen. Whats the - Microsoft Answers

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Hi, hoping I can get some help with Windows 7 Ultimate on a PC I built myself (still have the official install disc), using an Intel chipset mobo with an i7 processor and an SSD for the C drive. I found similar problems by searching the forums, but the fixes in those threads didn’t work or didn’t apply to me.
The version of Windows I have is a Japanese version (32-bit, version 6.1.7601), I first tried posting to Microsoft’s Japanese support forums, but only got one reply and it wasn’t very helpful. So I’ll try and describe/translate my problem as best I can, and will try to Google the English equivalents of any onscreen text.
After a Windows Update, Exact Audio Copy (which I use for my own CDs) would no longer start for some reason.  I first tried reinstalling it, deleting its registry entries, and installing older versions, but it still wouldn’t start, so I then tried to use a Restore Point from before the Windows Update.
But Windows froze during the restore process on a blue screen with flower patterns, so after forcing a shutdown, Windows boots but the logon screen is all black with just a mouse pointer.  Same thing with the various safe modes, Enable Boot Logging, Enable low-resolution video (640x480), Last Known Good Configuration (advanced), Directory Services Restore Mode, and Debugging Mode.  All resulted in a black login screen with movable mouse pointer, so I don’t think it’s a problem with my video card... Read more

A:Black logon screen w/movable mouse pointer after failed system restore

Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
 Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post. 

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Hi, haven't been able to log in to my main PC since October. Keep getting a black logon screen after the Windows loading screen. I've Googled for solutions, posted on the Japanese Microsoft help forum, posted on bleepingcomputer.com, but no solutions have worked so far.

I've tried Safe Mode, Windows Restore, sfc /scannow, but nothing has worked. Not sure if anyone here has any other solutions, but thought I'd ask before I try paying Microsoft Japan for Premier Support.

Please see the bleepingcomputer.com thread for the circumstances for my problem and the specific solutions I've tried.
Black logon screen w/movable mouse pointer after failed system restore - Windows 7

I know it's a long read, but maybe doing a quick text search in the thread wouldn't take too much time, that way you could know if I've already tried a solution or not. Thanks in advance.

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I have a computer with Windows XP home and whenever you start it up it freezes right before showing the list of users, when going into safe mode it will show the users but it is a tossup if it freezes when u click a user. Can anyone help?


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Hi all,
I'm about at my wits end trying to fix this issue, and require your assistance please.
On multiple Windows 7 PC's in our environment, we are getting these types of errors:
Log Name:      System
Source:        NETLOGON
Date:          12/11/2019 3:05:06 PM
Event ID:      5719
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      P37905.domain.local
This computer was not able to set up a secure session with a domain controller in domain DOMAIN.LOCAL due to the following: 
There are currently no logon servers available to service the logon request. 
This may lead to authentication problems. Make sure that this computer is connected to the network. If the problem persists, please contact your domain administrator.  

If this computer is a domain controller for the specified domain, it sets up the secure session to the primary domain controller emulator in the specified domain. Otherwise, this computer sets up the secure session to any domain controller in the specified
Log Name:      System
Source:        Microsoft-Windows-GroupPolicy
Date:          12/11/2019 3:05:06 PM
Event ID:    &nb... Read more

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Today I am having many of my windows 7 machines reporting the following error when trying to log into the domain

 An attempt was made to logon, but the network logon service was not started

Overall, the only changes that have been made were the past windows updates that ran today.

Is anyone aware of a fix for this issue?

I am troubleshooting now, but hoping to save some time by asking on the forums.


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I have a computer which will not allow me to map a drive to another computer within our network.  Both devices are Windows 7.  In my small network, I have three WIN7 devices and one WIN10 device.   One WIN7 and the WIN10 machines are
both mapped to the HOST WIN7 device successfully.  I am able to PING the "errored WIN7" computer from the host computer; I am able to see the computer and shares on the error'd from the HOST machine but when I try to map from the error'd machine
to HOST I get the <g class="gr_ gr_5319 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling ins-del" data-gr-id="5319" id="5319">Logon</g> Failure error (above).  I have completed the following:
-Reset Advanced Sharing Settings (ensured File and Printer Sharing are turned ON and Password Protected Sharing is turned OFF)
-Group Policy Management ( allow log on locally and ensured the ADMIN account (and everyone) is in the Group settings
-Group Policy Management (removed the Deny log on locally) assignment
-HOST machine (Everyone is allowed under User Rights)
-Network Sharing (enabled network discover, use user accounts and passwords to connect to other computers)
-Network access (Allow anonymous SID/name translation)
-Network access (Let everyone permissions apply to anonymous users)
-Network access (Restrict anonymous access to Named Pipes and Shares)
-Network access (Do not... Read more

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Please help! I am trying to logon to my computer and am getting The User Profile Service failed the logon message for both my Lucy and Lucy Administrator profiles. I have looked on here to find a solution and have tried to do a system restore but it tells me that there are no settings to restore to ?? Most other messages just dont make sense as Im not great at dealing with computers when they go wrong! I would be really grateful if anyone knows how I can sort this out. The only thing I can do is log into Safe Mode and I have no idea where to go from here!

A:Vista logon issue - The User Profile Service failed the logon ???

Hi Lucy

The following tutorial will give you instructions on how to fix this - The User Profile Service failed the logon. User profile cannot be loaded.

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I accidently screwed up the administrator account and once, i tried to install a software and it came "You need a administrator password to proceed"so i typed it then it came the error"this user has not been granted the requested logon type at this computer i tried a lot but its still not working and i cant install anythin..so please help me

A:Logon failure:this user has not been granted the requested logon type at this compute

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I've tried every fix that I can find on the internet to get around this issue. I've identified the problem to be the local policy on the 2003 server that allows incoming access erases the accounts I add after a few minutes, therefore I can no longer access the server from another computer in the workgroup. I can always access any computer from the server. I need help....please. TY

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Hi, I have this on login attempt

The User Profile Service failed the logon. User profile cannot be loaded.
It then logs off and directs me back to same screen.

As I stupidly only have one account I have no access to play with any windows options!!!

Please he lp
Just turned on other PC on home network and was able to access the shared folders on problem pc.

Is there any way to correct without a clean install?

Thank You

SOLVED....... Big apologies to all staff at TSG.. I didn't search enough posts.

But I found this and followed exactly. Don't know if it was for Vista, but workedlike a charm on Win 7 x64 Ultimate.


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Hello all,

This is my first ever post, usually with a bit of searching I can find the answers to most computer related issues I have, but no matter how hard I look I cannot find the answer I need to solve this rather annoying problem.

So here is the low down, I have my desktop PC running Windows 7 Ultimate. I also have a cheap old Asus netbook running Windows XP home edition SP3 (not much on it so it runs ok).

I am trying to share files between them so my Mrs can access the music on my PC.
So far I have been able to access the shared files folder from my netbook on my PC. I can also detect the PC under the Workgroup tab of 'My Network Places' on the netbook.

However whenever I double click on the 'Richyv-pc' icon in the Workgroup folder is comes up with an error message that states:

"\\Richyv-pc is not accessible. You might not have perrmission to use this network resource. Contract the administrator of this server to find out if you have access permissions. Logon failure: the user has not been granted the requested logon type at this computer."

I have granted full share access to all the wanted files from my PC with access to 'Everyone' with read/write control.

I have tried many different things from many different forums but none have fixed this problem. Im sure Im missing something obvious but I just cant see it. My PC is part of a homegroup because of my work laptop that I bring home from time to time but I dont think this is caus... Read more

A:Logon failure: the user has not been granted the requested logon type at this compute

Hi and welcome to TSF see the steps here and check that you have followed them Share Files and Printers between Windows 7 and XP - How-To Geek

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Windows 2003 server local policy keeps loosing the users that I set so that it can be browsed accross the workgroup. I can browse the server from the other pcs in the workgroup only for a few minutes until the policy looses the users all by itself. I cannot find anything that can explain what's going on. BTW - I can browse the other computers from the server with no problem. The local policy on the other computers don't change themselves. TY

A:logon failure: the user has -been granted the requested logon type at this computer

Logon failure: the user has not been granted the requested logon type at this computer

If you see this message the following should be done on the computer containing the shared files:

Download the following and install it

Windows Server 2003 Resource Kit Tools

after installation is complete, click on: Start, All Programs, Windows Resource Kit Tools, Command Shell

Then enter the following commands. (Attention: they are case sensitive.)

net user guest /active:yes
ntrights +r SeNetworkLogonRight -u Guest
ntrights -r SeDenyNetworkLogonRight -u Guest

The first command enables network access for Guest, the two subsequent ones change two different policies to allow network access for Guest.

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I have two win xp sp2 pcs. Both of them are in the same workgroup. I can ping each one from the other. I can access the shared folders of one pc from the other. But the reverse is not true. I cannot access shared folders of the other machine.
I am attaching the error message here.

A:logon failure: the user has not been granted the requested logon type

After going through a similar thread I installed windows resource toolkit and entered the command mentioned in that thread. But now I am getting Access Is Denied instead of logon failure: the user has not been granted the requested logon type.

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We are trying to enable SSO with Smart Cards for Windows 7 and eventually 10. During logon users can see up to six certificates available for logon. This is going to cause confusion for the users. Selecting only the correct certificate will allow the user
successful SSO. It appears that this MAY be the certificate with the Enhanced Key Usage (EKU) that contains 'Smart Card Logon (' and has the text under the box where you enter your PIN that says 'Windows will try to connect to the network'
I found an article, below, that gives more options for certificates but these don't seem to offer what I'm looking for. 
Looking for other ideas/solutions please...

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Hie guys, Iwas looking on some postas with regard to this topic and tried to implement the suggestions.
I followed the suggestion below

To resolve this problem: on the remote computer, select Administrative Tools>Local Security Settings>Local Policies>User Rights Assignment, right-click on Access this computer from the network>Properties>Add Users or Groups, add everyone or any users you want to be able to access the computer from the network.

This fixed the problem on the interim and I could access my file shares and printers. However when I restart the machine or even log off nad log on again, the prblem resurfaces and all the user accounts Iand groups i wolud have added to Administrative Tools>Local Security Settings>Local Policies>User Rights Assignment, right-click on Access this computer from the network> will be removed and the field empty. hence I suspect spam the disallow remote access by editing these entries .

Any ideas on how this can be resolved would be appreciated

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I have viewed this site for a long time, but this is the first time I needed to post a problem. I do not know if my problem belongs in the OS forum or the Networking forum but hear it is!

I am setting up a new Dell PC with Windows XP Home Edition with 256 megs of memory. I need to manually log onto a Novell network and automatically logon to Windows XP Home Edition. In other words, I do not want the windows logon screen to appear after I log onto Novell.

I have tried Microsoft's article Q315231 "How to Enable Automatic Logon in Windows". The auto logon to windows works, however, it seems to disable the Novell logon screen. When I boot up the pc no logon window appears (Novell or otherwise). I can however, manually log into Novell after XP is loaded.

I need to allow different Novell users to log in to one Windows XP profile. Is this possible? My network admin and I have not been able to figure this out.

I will not be able to test any suggestions until Monday, but I can supply additional information to any post this weekend.

Thank you in advance for everyone's efforts.

A:Novell Manual Logon & Windows XP Auto Logon

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Ok, this one isnt as easy as it seems.

I know about the temporary user problem when a user has their folder deleted & try to log in again & get a Temporary User profile. However, my problem is a little more servere.

Any new user that tries to log on gets the Temp profile.
3 previous user profiles work ok. However, one of them changed their password & they then got the Temp profile.
The PC is connected via a Domain, so i removed the PC from the Domain, added it to Workgroup & logged in locally as a new user with Admin rights & I still get the Temp profile.
I've checked the permissions & the registry & cant find anything wrong.
This is what gets reported in the error log:

Thanks in advance.

A:Vista logon problem, Users only get a 'Temporary Logon'


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i have face with the following problem..i joind with domain successfully but when i created a user in domain and to logon client 
computer the follwing error occure plz help me with a few simple step in windows 8 or 8.1
i have windows server 2012 r2 in Domain computer

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Hey guys!

Here's the problem. I run a computer with mb Asrock 775Dual-880Pro, Intel Celeron 3.06GHz, 1,5Gb Kingston memory, Windows XP SP3, Nvidia 6200 Turbo Cache and two HD: one Samsung SATA and one Maxtor IDE.
About 5 days ago i powered up the computer and everything was fine until i tried to log on into my account. After i entered my credentials the screen frozed, so i try rebooting. Same thing happened. Tried it again, ditto. So after a lot of fustration i poped up the Safe Mode with Network and surprise, surprise... So before i stressed out rebooted once again but this time i tried Safemode. Oh joy! It works. So here's at i did:

Since it's booting on Safemode it could be some program malfunction at startup. Runned StartupCL, removed everything. Failed
Runed TuneUp Utilities, Registry Defrag, used the Fix HD Errors option and a whole lot of those functions. Failed
Cleaned the CPU Fan. Failed
Tried MemCheck and everything was fine. Failed
Restored the system to a previous state. Failed
I'm thinking of doing a Windows XP reinstall to see if it works. It occured to me can it could be also drivers problems.

Help me out with your suggestions guys

Hijack This! log:

Scan saved at 14:48:59, on 28-04-2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16791)
Boot mode: Safe mode
Running processes:
F:\WINDOWS\system32\lsass... Read more

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