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Blank screen after initial boot screen for HP Laptop with Vista

Q: Blank screen after initial boot screen for HP Laptop with Vista

Need help here.

I have a HP laptop DV9543cl with 32bit Vista. Last Thursday (6/3/2010), Vista update icon showed up and asked me to install the update. As always, i did that. Once install was done, it asked for a reboot which i did. It started booting up again and when it finished Windows logo screen, it went blank and no display with all the other lights were in correct status. I waited for a long time before attempting a reboot. Since then i don't see anything on the screen after the initial BIOS screen (Which is also all jumbled up). I tried F8 (BIOS) and F11(Restore) but no screen. Don't know what to do but i am pretty sure that Laptop is working ok just not displaying anything. I am going to try Remote desktop on it now.

Any help would be greatly appreciated.

Preferred Solution: Blank screen after initial boot screen for HP Laptop with Vista

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Blank screen after initial boot screen for HP Laptop with Vista

have you tried ringing up HP support line?

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I have a Toshiba Satellite laptop that I bought new about three months ago. I often put it into sleep mode at night so I won't have to totally reboot the next morning. A few days ago I forgot to plug it in overnight. The battery must have run completely down, since it had no power the next day. I plugged it in and powered it up like normal - but it only got to the "Smith family" intro page with the spinning dots that go round and round, waiting for the desktop screen to appear. Except it never does. Those dots never stop going round and round. I tried booting into safe mode (by holding down the Shift key) when it starts, but it only booted to a blue screen with the same spinning dots and no change or alternate screen. I removed and replaced the battery - no change.

I didn't do anything out of the ordinary the last night I used the laptop. If I can't even get into it or get to safe mode, what else is there? And this is a *new* computer! Is this a Toshiba thing or what?

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Not sure if I'm posting this in the right section. If I've put this in the wrong area, you have my apologies.

My laptop has had an immense amount of trouble booting over the past couple of weeks. I've google searched and tried every trick I could find to fix the problem, but things have only gotten worse. I've even tried posting the ordeal on another forum in the hopes that I could get some help, but I think it just annoyed people that I posted a wall text instead... so I'd like to start over in my attempts to troubleshoot this problem and hopefully get some help. I'm past the point of coming out of this unscathed, but I really want to avoid a system restore. I've foolishly put off backing up my stuff for the 8 months that I've owned my laptop, so only as a last resort would I prefer to do that.


Acer Aspire 7741Z-4643
- intel pentium processor P6100 (2.0 Hz, 3MB L3 cache)
- intel HD graphics
- 3GB DDR3 Memory
- 250GB SATA hard drive
- Running on windows Windows 7 Home Premium 64-Bit Edition

Here's exactly what happens when I try to boot:

First it shows the Acer logo, then the blinking cursor (Where I can hit f8 for more options), then I get to a screen that tells me Windows can't start up. It recommends that I do startup repair, but starting windows normally is also an option. If I do that, it tells me that it's attempting repairs and pretty much nothing happens. It says that it may take over an hour, but I waited much, much longer than that to no ... Read more

A:Laptop Won't Boot, can't get past Initial Windows Screen


I recently fiddled around in the recovery command prompt to see if I could get anything to change. I typed the following in the command prompt:

bcdedit /export C:\BCD_Backup
cd boot
attrib bcd -s -h -r
ren c:\boot\bcd bcd.old
bootrec /RebuildBcd

I shut down after this. Upon restarting, I got a few different things. This time it started into the Windows Boot manager and directly told me that windows failed to start and that I should use the installation disk (Which I don't have) to repair.

The same happens when trying to boot in safe mode after waiting a minute or two. It gives a few details at the bottom:

File: \Windows\system32\config\system

Status: 0xc00000e9

Info: Windows failed to load because the system file registry file is missing, or corrupt.

I'm not sure if I made things better or worse here, but I'm glad to see it's not in an endless loop of startup repair anymore.

Going to try booting with my Windows Recovery usb again. Beforehand, any progress I made was hindered by the startup repair showing up before I could reach a command line. I'll report back with what I find (Hopefully someone is reading this. )

Edit: Nope, I ultimately get the same problem when trying this. This really sucks. I hope someone can help.

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My wife's Dell Inspiron was giving her fits. Most of it, I assumed was Windows was trying to install updates. I installed what was there and then started doing maintenance. I ran Jet Clean, SpyBot, and then updated AVG Free. I then ran a full scan; she hadn't run one since June. I discovered 10 Trojans and had them removed. I was doing all of this while running on battery power. It was getting low, so I went upstairs to get the power adapter. When I came down, the battery was done... red light came on, it beeped and shut down. I attempted to power back on. Now it goes through the Dell splash screen with the F2 & F12 options, then acts like the power was cut and does it again... a continuous loop. It's been doing it for the past half hour. I do not have the restore disks and cannot seem to get to the place where I can restore to another point, prior to today. Any ideas as to what can be done to fix it?

A:Laptop in constant initial boot splash screen

You could try going into safe mode by pressing the F8 key repeatedly as you boot. Then you can do a system restore if it will boot up.

It is possible that the spyware removal was unfinished when the system shut down and now the boot sector on the hard disk is damaged. In that case you'll need to repair the boot sector with a Windows disk, and use the repair options, if possible. There are tutorials here on how to do that:

Repair Install

Startup Repair

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The brand new machinew was plugged into charger.  The WIFI router was identified and the correct PIN entered.  The user was identified and a password for the machine was about to be created, when the screen went blank.  I let the battery run down overnight, so the machine was off, and when I pressed for power-on, the screen was still blank, and pressing the WIN menu button doesn't do anything.  The only response I can get is by pressing airplane mode.  How can I reboot, or resolve this?  Pressing CTRL-ALT-Delele does nothing.  Thank you for your Email response.

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i have a Sony Vaio Fw 490j with windows 7 and 2.53 ghz core 2 duo motherboard and 4 gb ram. It crashed yesterday and when i switch it on i get startup repair and start windows normally both of which dont work. I cant format since i am not getting BIOS options and i looked online in some forum and it said that some sony computers have them locked. please help!

A:Blank screen after initial startup. BIOS options are locked

have you tried 'F2' ?
I've dealt with several vaio's and they do like to move the button around. F2 seems the most common. It's never del though which is what would be considered normal. ...and I've never heard of one being completely locked out. It's possible the person that said that just couldn't for the life of them figure out fn + pause or whatever strange key combination was used. There's pretty much always a way in.

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My laptop was working fine the other day... Came back to it the next morning and the screen wouldn't come on and it kept resetting every 30 seconds or so. Once I finally got it to boot and get to sign in page the screen was all scrambled. But, everything else worked I could log in but couldn't do anything...

Anyone got a solution?

A:blank screen and restarting laptop every few secs or scrambled screen at sign in screen

What do you mean scrambled?

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I have a gateway laptop running windows vista home premium. I think I got a virus or trojan. Last night I turned off my computer. I chose the option to download updates then shutdown. Well the computer shutown. Today I turn it on and it starts fine. Then after I log in the entire screen is blank. No toolbar, start, icons. But a program window(?) is up. I can access all my programs and launch them. What do I do?

A:Need help with My Vista Laptop (Blank Screen)

Also I believe I can download HJT. And get a log.

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Ive been trying to fix this problem for months now and I cant figure out whats wrong..
This is a Sony Vaio Laptop running Windows ME.

I was watching a dvd and fell asleep. When I woke the screen was black.. I tried to restart and noticed that the keyboard wasnt responding so I crashed it not thinking anything of it.. The next day and every time that I try to start it for some reason the screen is black... It doesnt look like the prosseccer is even booting because the proc light never starts. The power does turn on though. I dont know what to do.. Somone told me that it is stuck in a mode and that I have to restart it in safe mode. If anyone knows how I would do this it would be great. But still I have no keyboard response...

If anyone can help I would be most grateful

Thank you


A:Laptop, blank screen on boot.

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I have seen similar posts about this but nothing on a laptop. I have an HP Pavilion dv1330se that had a bad mother board. I was able to find a replacement and the laptop was working great. I had it working for about a month and just recently had it on for about 3-4 days. I shut it down and went to bed. When I got up I turned it on and it would get all the way to the windows screen with the progress bar and then my video would go black. If I wait a sec I can actually type in my password and it finishes the boot up. I hear the windows music and all that. I can even shut it back down using keyboard commands.

I tried booting in safe mode with no luck. Re-seated the ram, followed a link from here to HP about removing the batt. and trying some things with the power, hell I even gave the laptop a nice little smack. Nothing. I had a copy of Suse Linux 9.2 live that I tried loading. I got the live cd to boot all the way. I was playing games and all. It doesn't seem to be a hardware issue.

My main concern is that once this laptop was fixed I moved files from my old dying laptop over. My main PC died a year ago and took a bunch of files along. I can't afford to lose all these files as well. Thanks.

(The image is the screen I get to)

A:Boot but get a blank screen on laptop

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Hello, I got a computer from Vigor Gaming about a year ago, here are the specs:

8800 GT 512MB
E6600 Duo Intel
2gigs ddr2
20" acer LCD
razer Deathadder mouse
Logitech G11 keyboard

It was working fine before it crashed, however I had noticed it crashing alot then usually for the past month (browsers, window explorer & winrar, with the latter 2 alot more)... I downloaded elder scrolls: oblivion from Direct2Drive and several mods in the top 100 from Tes Nexus. Once the 2 files downloaded, I extracted them with WinRar to the same folder (Desktop:\Oblivion). I then ran the setup.exe and without thinking installed it to Program Files in C:\. After it was installed I went into C:\ to move it to the Oblivion folder on my desktop, but Windows Explorer froze, so I figured it needed a reboot - bad move.
I rebooted it like normal, it went past the loading screen but stayed black (didn't go to the log in screen, did show my mouse pointer for a few seconds). Rebooted again and again using "last known good boot" and "safe mode with networking" neither worked. I went into setup and changed everything to "default" and tried to reboot that way, I noticed when it booted it showed my PNI asus motherboard at startup (the logo at least) but either went black after loading screen or blue screen that dumped psyhical memory to prevent damage. I also saw some dead rainbow pixels on the upper half of my screen.

I'm digging through my boxes to try a... Read more

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Hi all,

I have a Toshiba Satellite laptop with Vista Home Premium. I had just opened Avast to do a virus check when my screen froze. I restarted and after the Toshiba splash screen (but before any welcome screen) it boots to a blank screen with a blinking cursor.

If I type nothing happens.
F2 restart--set HD as 1st boot, still boots to blank screen with cursor.
F8 restart--still boots to blank screen with cursor.

I do not have a Windows Vista install disk or recovery disk.

Have tried booting with battery out and still boots to blank screen with cursor.

Any ideas on what to do?

Would a recovery disk help or would it just tell me nothing is wrong?

A:Blank screen with cursor--Can't Boot into Vista

Hi Gpnd.

First Try this.

Press Shift - F10 to open up a command prompt.

then type "Sfc /scannow" without the quotes.
If this doesn't fix it, Its possible that you have a hardware problem (probably hard drive).

Do you have a 2nd laptop or computer to use? We also need a USB flash drive, OR a blank CD.

We will install Ubuntu so you can save your files, and then do a quick scan.

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Hi, I have an Acer Aspire laptop which has recently stopped booting up. It doesn't display anything when powered on. I know it is not a problem with windows because it doesn't even display the Bios boot screen. Why is this? The fans start but I cant hear the hard drive. Please help


A:Acer Laptop Will Not Boot (Blank Screen)

If it doesn't display the BIOS screen, then there's something seriously wrong here.
What does it do when it boots? Does it beep? If so what are the beeps (long/short, number of beeps)?
Can you hear the hard drive running? If you put a CD/DVD in the tray, can you hear it trying to access it? Do any of the lights flash? If so, which ones?

Have you tried it without the battery?
Have you tried it after removing the battery and ac adapter - then hold the power button down for 30 seconds, then put the power in and try to start it?
Have you tried booting it with an external monitor attached?

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My grandparents have an Acer Aspire 164OZ and they asked me to remove all the files off it and reinstall Windows xp (as the laptop is meant for XP, but is vista compatible too).
However, during installation I had a few errors concerning missing 'asms' files. I attempted to fix this and now have a laptop that won't boot and displays a blank screen on start up.
Can this be fixed at all and if so, how?


A:Blank screen/ Laptop will not boot at start up.

It sounds like the XP CD had either some smudges on it or hairline scratches and did no load all the drivers.
Since you just installed, then a wipe and a fresh install is in order. Boot off of the XP CD and when it comes to the partition information, Delete the partition making all the space on the HDD Unallocated Space. Now Create a new partition, making it the full size of the drive, and Format it NTFS, and Install Windows.

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PC - Windows XP Professional

Notebook - Windows Media Center Edition 2005
PC - When booting up my PC, I get a blank screen with my desktop wallpaper. No start menu or desktop icons.

Notebook - When booting up my PC, I get unclickable desktop icons and start menu with no quicklaunch items.
Current and Only Solution
1 - Crtl+alt+del, log off, end iexplorer.exe, then log back on to a normal computer. (Both PC and Notebook)
Tried Solutions
1 - Searched the forums, I found one that matched my situation but could not follow the suggested solutions.

2 - Restore system point, still does the same thing.

3 - Reformat computers, in due time, it'll start doing the same thing.
1 - I do not share files between the computers.

2 - My Windows for PC is not updated and my notebook is updated. (same problem)

3 - Nothing else seems to be affected, just it's annoying to crtl+alt+delete, log off, end iexplorer.exe, then log back on.

4 - I am a beginner.

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I've done a search for this but it's kind of a hard one to put in to keywords without getting tonnes of results with radically different problems. I bought a new computer a few months ago and bought Vista Ultimate OEM but I still needed XP for work so I just put my old XP harddrive in, played around with installing some drivers and everything worked swell. I had some free time on the weekend though and decided I may as well install Vista now. I chucked the DVD in and booted from it, then began the installation. I've got 3 hard drives, one of them is XP, one is for the bulk of my files and finally one that I cleared everything off of, ready to be formatted and have Vista put on. The installation seems to have gone fine, it unpacked all the files and installed everything. It rebooted, assumedly at the end (I didn't hang around to watch it install for half an hour) and booted in to XP. Cool, so I rebooted again, went to the boot menu and selected the Vista hard drive and then nothing happens. I get a black screen with a white blinking "_" cursor. I went back in to XP and looked on the Vista harddrive and it appeared to have the entire file structure on it. So is there any advice you can give? I'm not quite sure what else to try other than do a completely fresh install.

My computer: Asus Striker Extreme, Intel Core 2 Duo E6600, XFX 8800 GTX, 2GB Crucial Ballistix + 2 IDE and 1 SATA drive

A:Vista Ultima - Blank screen of first boot with a flashing cursor

sounds like your computer went to sleep after the install and now cannot wake up - common vista problem - go into BIOS and play around with sleep options i find s3 works best usually or turn sleep off - you should also read the excellent sleep tutorials on this website - you can probably run powercfg from xp and see sleep options - hope this is helpful

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I have a Gateway NV 52 laptop running Windows 7. Occasionally when it boots, it will stay at a blank screen (Not black and off, it receives power and the video functions fully). A lot of the time it will not pass this blank screen and i have to restart. After i restart everything functions as it should. It seems to be getting more and more often that this screen is showing up. Any ideas?

A:Gateway laptop hangs at blank screen [moved from Vista/7]

I suggest starting all troubleshooting with the following diagnostic tests. They'll save you a lot of time and heartache if there is a hardware failure, and you'll have the disks on hand in case you need them in the future:


H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link)

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Free Online AntiMalware Scanners (read the details at the link)

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Let me first apologize for my lack of technical jargon. I know very little about computers, but am currently on prac placement in Vietnam and am having computer issues - if i can't explain them in English i certainly won't be able to in Vietnamese.

My compaq Presario B1200 laptop (with vista business as the os) is refusing to work. I can turn it on and get to the the log on screen, but after i enter my password the computer thinks for a while but then the screen goes blank (black) with no writing or error messages, but the cursor is on the screen.

I have tried restarting the computer from the password screen but the computer just freezes. I also cannot start the computer in safe mode - from safe mode i can press ctrl-alt-del but clicking on any of the options (inc task manager) doesn't work. Sometimes i can get a screen which is black with some writing on it c/:somethingsomething> and i can type in here, but i don't know what would work (i have tried explorer.exe).

I have been looking around online and people seem to be having similar problems but none of their solutions have helped me. I have tired 'last known configuration', performing memory self test and primary hard drive tests in bios, and have tried removing the battery, holding down the powerbutton and restarting without the battery. I have also tried using the fn + f4 and fn + f5. I cannot attach it to another monitor as i am out of my home country and don't have access t... Read more

A:Problem with Compaq laptop or Vista Business - blank screen after log on

Vista Display Problems

Hi, Your problem does seem to stem from the graphic driver update from Microsoft.
You uninstalled it, got desktop back, but now it looks like Windows 98.
In 'Search box' type 'appearance' (enter)
You should see a box with options about the quality of the display.
I would think you will have the option 'adjust for best performance' (A dot next to it)
That means (on a Laptop) you will have a minimum quality, but fast screen display.
It's still most likely you don't have the best Graphic drivers installed.
Tick the option, 'Let windows decide what's best for my computer'
That should give you a better display. (If no better then........)
You need to find out what graphics chip you have. In 'Search' box type 'dxdiag'
In the window you see, click on the Display Tab. Note down the NAME,
MANUFACTURER and VERSION of the Graphic chip. ( Please read #1 lower down)
'Google' that information and you will get to the makers site, (most likely Nvidia or ATI)
Go to 'downloads' and search for your option, get the best match you can see.
Download the package to 'Desktop' or somewhere you can find again.
Right click on it's icon, choose 'Run as administator', and follow prompts.
You might need to reboot, but your display should be 'as new'... Read more

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I have tried resetting and tried a new memory stick to no avail. I think it is the graphics chip set but not sure. The next step is replacing the mother board (rather than trying to replace the graphic chipset) but would like to know if theblinking LED on the caps lock key is telling me anything. It blinks 5 times, pauses and blinks 5 times, and repeats this endlessly. Does anyone know what it means or have any other suggestions?ThanxR.J.

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Yesterday my PC was working perfectly. No new drivers, updates, components or software have been installed. Recent virus scan was clean. Seemed to shutdown fine. However, I turned it on today and now it takes 41 minutes to boot up!! Heres the sequence of events:
23.35PM - Turn on PC. The monitor comes on, motherboard makes a beep, and displays the POST (Power On Self Test) as normal, then a dash _ blinks a few times in the top left corner, after that the monitor just goes completely blank (not even a cursor).

00.14AM - Finally the Windows loading bar appears. Longer than usual delay before the Windows circle icon appears, but from here everything appears to load fine.

00.16AM - Into Windows.
Ive reset several times and it always takes this long (even in safe mode). Though once in Windows everything runs like normal, no errors, no corrupt files etc.

Heres what Ive done so far to try and fix it: reset bios to default, took cmos battery out, removed all peripherals apart from keyboard and mouse, tried different keyboard and mouse, using different monitors, removed soundcard, checked connections, checked fans, tried different graphics card, run virus and spyware scans (clean), defragment, scandisk, registry scan, hard drive health checker, checked boot order.

Additionally, Ive inserted the Vista disk and clicked "Startup Repair" but it found no problems, so manually entered "x:\bootrec /fixmbr" into the command prompt to repair the master boot r... Read more

A:My Vista Computer Takes 40 Minutes To Boot! Blank Screen Shown. HELP!

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Acer laptop running 10 Home fully updated.

Turn the power on and the computer boots very quickly to a very dark black screen. I can just make out the desktop but not clearly enough to do anything. Power off then on again and it boots correctly but very slowly.

Any ideas please?

A:Black screen on initial boot

Try Turn Off Fast Startup, then shutdown and turn on the laptop again. See what it will produce this time.

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HP Pavilion a6207c Desktop
AMD Athlon 64 X2 Dual-Core 4400+
Windows Vista Home Premium (32-bit)
1TB Seagate HD, brand new; but the exact same model that had previously resided in the desktop.
Wireless LAN 802.11 g/b with Ethernet port
LightScribe DVD Burner
NVIDIA GeForce 6150SE Graphics

So, fresh install of Vista from HP's actual factory-install disks... Which are model-specific, include all drivers, I have used without incident in the past, and bought from HP at my expense.

The OS installs fully... It even goes so far as to prompt for region, timezone, password, and network. -However, after the initial reset following the region, etc. prompt... The computer hangs at the blue "one-time-only" update screen. It says: " Do not reset your computer, this is a one-time update process" There's a series of little green dots that scrolls across the bottom of the screen... Unfortunately, the OS is generating no modem trafiic and merely hangs on this screen. I have left it on the screen as long a 2-and-a-half days, to no avail. I have re-installed the OS with the factory-made Recovery Disks about 5 times, but continue to get stuck on the initial windows update screen.

My modem does work... It is attached by Ethernet, and the green LED indicator light illuminates the Ethernet plug-head.

This has never happened before. It's a new HD; but is the exact same model as previously installed. I brought it back to the store, they confirme... Read more

A:Vista hangs at initial update screen...


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Hi all,
This is my very first post, hope you guys can help me out.

I have a Lenovo H520S Desktop.

After updating to windows 8.1, everytime I open my PC after the initial bootup, I just get a black screen with no cursor, I can access bios setup but not onekey recovery(which I can access before).

I already removed my ram and video card and placed it back, but it's still not working.

Thanks in advance for the answers 😊

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I've been trying to install Vista Home Premium 64-bit oh... for about 2 days now. The setup starts and after the screen that says "Windows is loading files" (with the grey load bar), the screen goes black and it hangs. Occasionally you can see the "(c) Microsoft Corporation" and the loadbar but it never fades all the way in.

here's a video of my problem, sorry for the cell phone camera quality.

I have tried 4 different mem sticks, all tried individually. (two dif 2gig sticks, and 2 dif 1gig sticks) and 3 dif video cards. I don't think the processor is bad as it hasn't given me any problems or signs of failure to this point.

Any help is appreciated.

Edit: Is it possible my 64-bit dvd is bad? No scratches or anything like that, and it does seem to load the files, but I'm totally out of ideas.

A:Vista x64 install fails after initial load screen

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I have issues booting my desktop. It shows the initial Intel chipset screen (F10 for BIOS, F2 for boot order) and then screen turns black for 2 seconds and computer reboots back to the Intel screen.

Configuration of my PC:
intel core [email protected] GHz.
DIMM (4 slots) with 4 GB memory each - total 16 GB
OS: Windows 7 professional
Graphics Card: GTX 560 Ti

Steps Performed so far:
1. I can go into BIOS but cannot boot the PC.
2. I tried reseating all memory modules and used 1 memory stick one at a time. No success. 3. Removed graphics card and connected monitor to integrated video port on mobo - no success. 4. reseated HDD connections - no success. HDD, 5. RAM are getting detected in BIOS.
6. Unable to boot to safe mode.
7. Tried reinstalling the OS using CD. Stuck at Windows is loading file. The bar moves for 5 seconds and then stops.
None of the above worked

Before this happened, my PC got BSoD and was giving memory dumps. I did a Hard Boot and now its not coming up.

A:Unable to boot PC. Reboots to initial BIOS screen

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I'm new and skipped my intro, down to business:

I took my pc to my mom's friends house to keep me entertained for the night. It fell over in the boot, but worked fine when i plugged her in. i played games for a while an hour or so, when i decided to do some research. i needed my moms netbook for this, and left my brother and his friend to jam some guitar hero on my pc. i came back about 10 mins later to grab my flash - everything was all good. another 5 minutes later, i went back, and the pc was on the initial boot screen. i asked what happened, they said the pc just switched off and restarted when they plugged in the mic. from then on, it wouldnt pass the boot screen.

What usually happens:
When i boot, it shows a blue and black intel background with a second intel logo in a small white box, with a command prompt box with the number 50 in it. 2-3 seconds later, post beep comes, 50 goes to 51 and the same time bios hotkeys show up, then 50 turns to ENG, then pc boots.

What is happening:
Its stuck on "50", and no post beep comes.
sometimes it takes a few more seconds to get past the "50", but never more than 10 seconds.
All fans and lights come on, hard drive spins too.

What i've tried to fix it:
Mix and match the ram in different slots, no change in situation
removed ram to see if mobo would detect it was missing, it did.
removed graphics card to see if it would detect it missing, no post beeps? (although it does display when plugged in)... Read more

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I have a strange problem on my Windows 8 machine.

I've had my HP Pavilion p6331p for at least four years now and I upgraded it to Windows 8 a few months ago.

I recently have done a clean install of Windows 8, but one problem seems persistent.

When I turn on my computer, it splashes the HP Pavilion BIOS screen and then hangs at a blank screen with a white "_" blinking (as if it was looking for a drive to boot from).

If I hit the "esc" key during boot, however, it loads the boot menu, displaying my hard drive, the DVD drive, and my external hard drive. When I select the main drive, it boots up just fine.

Any reason for this? One individual suggested I update my BIOS because it's a 2010 version. Any tips on how to do that? I've never upgraded BIOS before, and frankly I'm a bit intimidated to.

Thanks for your help, I'll be willing to supply more information if you need it.

A:Initial Boot: Hangs after BIOS Splash Screen

Try resetting the BIOS.

Power off, unplug the power cord.
Open the case.
Remove the CMOS battery (silver, about the size of a quarter).
Press and hold the power button for 10 seconds to let all the capacitors drain.
Put the battery back in.
Check all the cables and connectors, make sure they are firmly seated.
Close the case.
Plug in the power cord and power up.

You will get an error message about corrupted CMOS, Press F1 or F2. Press the key to go into Setup.
Load defaults(Fn key or a selection on one of the screens).
Save and exit.

See if that makes a difference.

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I have a strange problem on my Windows 8 machine.

I've had my HP Pavilion p6331p for at least four years now and I upgraded it to Windows 8 a few months ago.

I recently have done a clean install of Windows 8, but one problem seems persistent.

When I turn on my computer, it splashes the HP Pavilion BIOS screen and then hangs at a blank screen with a white "_" blinking (as if it was looking for a drive to boot from).

If I hit the "esc" key during boot, however, it loads the boot menu, displaying my hard drive, the DVD drive, and my external hard drive. When I select the main drive, it boots up just fine.

Any reason for this? One individual suggested I update my BIOS because it's a 2010 version. Any tips on how to do that? I've never upgraded BIOS before, and frankly I'm a bit intimidated to.

Thanks for your help, I'll be willing to supply more information if you need it.

A:Initial Boot: Hangs after BIOS Splash Screen

Try resetting the BIOS.

Power off, unplug the power cord.
Open the case.
Remove the CMOS battery (silver, about the size of a quarter).
Press and hold the power button for 10 seconds to let all the capacitors drain.
Put the battery back in.
Check all the cables and connectors, make sure they are firmly seated.
Close the case.
Plug in the power cord and power up.

You will get an error message about corrupted CMOS, Press F1 or F2. Press the key to go into Setup.
Load defaults(Fn key or a selection on one of the screens).
Save and exit.

See if that makes a difference.

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Hi I have a Compaq presario CQ5320f

Motherboard: M2N68-LA (Narra6)

Processor: AMD Athlon II X2 240

Memory:3 GB PC3-10600 MB/sec (message as PC3-8500)

Hard drive:500 GB SATA 3.0 Gb/sec 7200 RPM

I have had the computer for about two years and never had a problem, one night i went to bed and turned off the computer and the next day it was not working. When i turn it on it just stays at the compaq logo screen and does not respond to any keyboard commands. If I hit the keys while it is turning on I can access the Bios menu, boot menu and system check, I can not access the system restore option. The system check shows everything as passing. I have switched out power supplies and no difference. I have used and old hard drive from another computer and it will boot up to the windows logo and then reset to the initial start up screen and be unresponsive. I tried plugging my hard drive into another computer and the screen was all crackly looking. I am by no means a tech expert I just would like to recover information off my hard drive though it would be better if i got the whole thing working properly again.

Thanks for any help,

A:Computer has power but will not boot past initial screen

Hi David,
you can't move Windows boot hard drives from one PC to another without having problems. Your going to have to get another hard drive and install it as the C drive, then re-install Windows. Then take the "bad" hard drive and install it as a second drive to get any files off of it

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I have here my Mother in Laws C670-14D and its developed an issue whereby when you power up the screen is blank. it does have backlight and you hear the windows startup sound that you get before you login as windows starts up.

I can see the screen if I start in safe mode, in fact I'm using the PC in safe mode as I type this.

I did hae a similar problem in the past with another Toshiba laptop and that was windows 8, the issue was connected with power save settings but I've tried all of those and no luck. Also tried the remove battery suggestions, nothing has worked.

I'm guessing windows has done an update that is causing this but I'm at a loss and google has turned up nothing.

Running Windows 10 Home edition 64 bit

Any ideas anyone?

Thanks in advance


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After the Starting Windows screen a blank black screen with a cursor that I can move pops up that lasts a minute (shouldn't happen with SSD, used to be ~10 second boot). Afterwards the login screen will appear as normal and everything works as normal. This doesn't happen when I boot into safe mode.

I attached a list of start up services, installs, and scheduled tasks, along with my latest boot log.

Any suggestions?

A:Windows 7: Blank screen on boot up, before login screen; slow startup

Hello and welcome, try this to see if you have something that's going you don't know about. Use the free version.

SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!

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Hey, first time posting here, so sorry if this is the wrong section or anything.

Lately my laptop has been experiencing a problem when I boot it up. After the Starting Windows screen with the glowing Windows logo, a blank black screen pops up that lasts for ages (I'd say at least 5 minutes). Afterwards the login screen will appear as normal.

When I log in, the desktop appears quickly, but when I try to start any programs, like my browser, they are slow and freeze often (usually I can run programs with no problem when the desktop appears). Sometimes the laptop will hang every three seconds. It takes a bit of time before the programs and the laptop run like normal.

I've tried several things without success:
-Uninstalling and reinstalling graphics drivers (I've never updated my drivers because no updates are ever available for my driver; is that normal? My laptop is about two years old)
-Defragging hard drive
-System Restore (I don't seem to have any restore points)
-Clean bootup
-Startup repair (or whatever that first F8 option is called)

A:Blank screen on boot up, before login screen; slow startup

Welcome to Seven Forums Tienjt.

You can run this SFC /SCANNOW Command - System File Checker and post back with results.
Below my sig is a link to MalwareBytes, download the free version, update it, and run a full scan.

Have you installed anything new, hardware or software? Sometimes OEM's don't/won't have driver updates.

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Bonjour mes amis.

I recently have started getting the infamous black screen of death at my computer's startup, very similar to this fellow user's problem. Basically, Blank screen on boot up, before login screen; slow startup. The black screen lasts at least two minutes on average, before the windows login screen comes up. Everything else runs fine!

I think it might be my antivirus, Bitdefender Total Security 2013, and I've posted on their forums about it, and I've gotten responses from other users saying:

The Black screen issue is known by BD Support till now they have not able resolved that issue.
hope BD 2014 resolves the issue.

And the booting time issue is been solved.

However, I uninstalled Bitdefender and the problem still persisted. I proceeded to uninstall every program i could remember installing before the problem started, so before the start of June. This was painful because I updated all my software, so everything was listed as installed recently.
My startup time after removing all these software is attached below; 156 seconds, compared to before with the speed ranging from 200-500 seconds, with the worst at 472 seconds.

Although this sped about my startup, I still got the annoying black screen issue. I am sure it is a software issue because the black screen is present, but lasts no longer than about 5 seconds when starting in Safe Mode with Networking, and is present even int he low graphics.

What should I d... Read more

A:64-bit - Blank screen on boot up, before login screen; slow startup

Hello mate try some of these Troubleshooting Steps for Windows 7 start at point 15 then do chkdsk Disk Check

The go through the other stuff.

Oops should have mentioned this one too start at point 7 - option 3 Optimize Windows 7[2]=Performance Maintenance

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Can anyone tell me if there is a way to get into the safe mode other than using the F8 or Ctrl keys on start up? Neither of these will work. My kids were updating their video drivers and something went wrong. probably wrong drivers. Now the computer boots to the startup screen and the video drops out. Any suggestions?

A:[SOLVED the hard way] Black screen after initial boot...drivers?

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Having an issue with my X1 Yoga  riinning Win10 64-bit and all firmware & drivers are up to date. I often plug in an HDMI screen to my machine and when I do and step away for a few mins the screen goes blank to save power etc. When I return and click these or hit a key the backlight on the laptop comes back on but no image is displayed on either the laptop nor the HDMI monitor. If I unplug the HDMI cable then the laptop screen comes back perfectly and then I can plug the HDMI back in and get the image back on my larger monitor. This seems much different issue then the "blank screen" I read up on and appears to be a detecing from sleep state issue in the driver etc. Anyone else have this? Any fixes for this as I'm plugging the HDMI in/out/in 5 times a day or more... This never occured in the past so appears to be an update issue. 

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So my friend tried to boot his PC this morning. It would show the initial boot screen, but when it starts to boot the HDD the screen goes blank.
I have tried using the CD to boot the PC and it works just fine. I moved the hard drive to another computer and it still goes blank after the initial boot screen.
I attempted to boot Windows in safe mode by using the F8 key. The choices screen did show up, but when I chose the safe mode and pressed enter the screen went blank. Done that on both computers.
The OS is Windows XP home edition. Using one monitor for both PCs (he only has one). His usual PC is an old DELL and the other PC is one I built about 3 years ago.

Anyone got any ideas?

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I have a Win XP Home edition that fails to boot; the POST screen loads, then a choice of operating system configurations (see later), and selecting  one of them (the last on the list) returns can’t find hal.dll.
The other two options, one of which I have set up in the course of trying to sort this out, both end up with a blank screen.
Safe mode hangs up in the middle of the driver list.
The problem started after a power cut.
I have fairly exhaustively investigated and tried to fix this as follows:-
Seagate 250Gb disk in four partitions, C,D,E,F. Using a partition tool confirms that the active and primary partition is C. The files on all the partitions are all visible using file explorers on bootable recovery CDs (ERD Commander and HIRENS). I have been able to back up the important data. The operating system files are on C partition only.
Run disc diagnostic – passed, no errors
Run Memtest86+ - passed
Run chkdsk /f – fixed a couple of errors
Via recovery console on original disk
          Run fixmbr, reboot, not fixed
          Run fixboot, reboot, not fixed
          Run bootcfg /rebuild fixboot. Reboot, not fixed (this is the most recent listed configuration)
Tried repair install from recovery console. Copied files etc, then automatically tried to reboot but stalled at same place.
I have also tried the disk i... Read more

A:Failure to boot, blank screen after POST screen

I would clone the drive, then do a clean install.

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Someone told me this is going to be a hardware problem? Just in case not, and it is software related, please direct me to the right person? I am also currently running the thread for some bad trojan I picked up


at the following url: http://forums.techguy.org/virus-other-malware-removal/954912-trj-zpack-gen.html

There are hijack reports there, as well as dds.scr logs.

Today, I tried to boot up my PC. It flashes the usual Acer boot screen, the cursor flashes at the top left corner, as always and then nothing...blank.

In safe mode, the last line before boot-up freezes:


I have tried the option of "last configuration of functional settings" and nothing.

My battery seems to have been fried (only ever gets to max 70%) and I thought it might be due to a power surge. To check, I let it run down last night, to recharge it this morning and see if it would charge fully. I was watching a tv series on vlc, and everything was functioning as "normal" apart from the usual issues the trojan would dole out...I was completely surprised and utterly disappointed to find that this morning I have NO computer at all, while I have been patiently waiting for the team to help me axe this damned virus. I want to scream.


A:Blank screen after Boot screen, no boot up in safe mode either

I HAVE posted this new problem in the original thread. I have not heard from Cookiegal since Friday?

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I've got a problem with my laptop, a 2010 HP G60-635DX. First, a little history. This was my wife's laptop until she dropped it and broke the display screen. We hooked it up to a monitor and she was good to go. Last Christmas I got her a new computer and again she was all set. In the meanwhile I've been using this old Dell laptop from 2006 with WinXP in it. Works, but is slow as all get out. A few months ago I decided to use my wife's old computer for myself. It comes with Windows 7 and works quite well. Last June I made the mistake of trying the Windows 10 upgrade, and what a disaster that turned out to be. So I reverted back to Win7, but I lost all the drivers that came with it, so I was stuck. So recently I bought a new screen for my wife's old computer, and I installed it today. So guess what? The screen works fine, but all I get is a blank white screen Nothing at all! It's as if the computer can't display anything at all. I just don't understand it. The computer fires up, but that's it. No start screen, no nothing. Just a blank white screen.
Anybody have any ideas as to what's wrong, and how I could fix this?

A:New laptop screen shows just a blank white screen

I got the computer working! Last night I rechecked the connections to the screen and made sure that they were solid, then all of a sudden the Startup Utility came on, asking me what I wanted to do. So I opted to wipe the HD clean and revert it to the original factory specs (don't worry, I have all important files backed up already). I made sure the connector cable was in there good, then I stuck a piece of electrical tape on it just for safety. Now the computer runs as good as new, and I don't have to spend any money taking it in to a shop.
The moral of the story is this - always check and recheck your connections. Lesson learned!

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yo, iam working of a friends laptop as hes having problems...

its a dell xps m1330 on visa

like it says in the title, after the splash screen its just a blank screen with the mouse there. no reply from ctrl + alt + delete, or the mouse or any other keyboard button for that matter.

tried safe mode and it does the same, he managed to get the recovery window up and do its check but it came back with nothing.
+ no vista disk!
any ideas?

A:Vista Blank screen after splash screen!?

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hello everyone
When i turn on my coputer it goes up to my windows boot screen where the bars move than after that the screen goes blank. I havent made any changes and it was working fine just before it. Does anyone know what i can do.

A:screen goes blank after windows xp boot screen

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So one day a week or two ago I turned on my PC to say that it had an issue and it needed the windows installation disk to repair it. So I put the disk into the PC and I clicked repair and it took a long time but it said all issues are resolved. I was happy as I thought I solved my problem, however, to my disappointment I was wrong. The computer reset and I saw the dell logo and the loading bar moving across and everything however after I wait the screen turns black but i can still see my mouse cursor and if I move the cursor around I can see it move but just my wallpaper is not there, the windows bar is not there, my folders and shortcuts aren't there nothing is. I tried pressing CTRL+ALT+DEL to bring up task manager but that does not work. I didn't make a backup recently and I put the repair disk back in and I scan for issues and it says there are no issues. I'm at a loss here and I'm desperate. I have all of my photos that I have taken from my vacations over the past 4 years and I can't get to them so I was really hoping that you guys could help me fix my PC. If anyone could  help me I would gladly appreciate it.
Also it is probably important to note that I am running the computer on 32 bit Vista and I recently installed a new GPU but it was about 2 weeks after I installed my GPU when this happened. I don't know if the graphics card had something to do with it but I am just saying i

A:Computer turns on but after initial loading screen, screen is empty???

Hey Jason,
Some times 3rd Party software creates conflict during the startup. 
You can try booting into Safe mode with Networking and disable unwanted 3rd Party Startup Programs and services from MSCONFIG and Task Manager in case of windows 8. You can also run a malwarebytes scan to check for Malwares.

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Hi all,
I find that the Windows 7 boot screen slows down the boot process on my machine. Is there a way to restore the old Vista scrolling loading bar? I know it's there as my netbook uses it.


A:Changing the Windows 7 Boot Screen back to Vista's boot screen

Boot manager is the same as in vista! It doesn't slow down your machine.
Or do you mean something different with "boot screen"?

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Hi, hope somebody has seen this before or can help!

I have an Asus X50N Laptop running Vista Home Premium 32bit.
AMD Turion 64 2.0GHz

My problem is this:
I was installing a small program when my laptop froze completely for more than 5 minutes. I force powered it off by holding down the power button, and when I attempted to reboot, the laptop was completely dead other than the hard drive light staying on solid.

I then took out the battery and held down the power button for a minute, with the same HDD light-only result. I've reseated the RAM, repeated the first thing, and eventually gave up and left the screen open with the HDD light on.

After 5-10 minutes, the laptop suddenly came to life and showed the BIOS screen, then began to boot Windows. Unfortunately at this stage however, it just hangs at the green bar loading Windows and has done this for more than 15 minutes.

I ran a HDD test a few days back when it was working fine, and there was no sign of anything bad, but I'm going to take it out and run a full one now.

I'm not sure whether this is a software or hardware problem yet, but as the laptop delays boot even before the BIOS I'm assuming its hardware...

If anyone can help or has any suggestions to try I'd appreciate it.

A:Solved: Five minute delay on laptop boot, eventually hangs on Vista load screen.

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I have a Dell Inspiron 14R N4110 Laptop. On pressing power button the screen becomes a bit shiny due to backllight, fan starts and parts seems to be spinning inside but screen remains blank, even dell logo does not appear. I have tried removing battery and pressing power button, also I tried pressing Fn button + Power button but I no luck. I also tried to reach diagnostic screen using F12 during boot but that also did not help. Power Led and Battery Led lights work but harddisk led does not blink.
Also I noticed that after pressing power button when I LONG PRESS any button of the keyboard, is sounds a continuous ticking sound like kirrrrrrrrrrrrrrrr.
In all the troubleshooting no beep sound comes ever. Could someone suggest how to make my laptop functional again.

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First post, but I have tried to uninstall video drivers, system restore, random registry fixes, and so forth. I also did a virus scan, showing 17 Trojans (I know, very bad). I am guessing that is how this happened, not sure though. Uninstalling the video drivers helps, until I need to restart it due to new software. Then I can sometimes get to the log in screen, but even after that, It just goes black after a few seconds. I have searched and searched all over, and have not found a fix. Any help?

A:Laptop with Vista has black screen after loading screen

Hi Hackrtanman,

firstly welcome to the forums

Can you post detailed specs of your system.

And can you try to boot into safemode and disable the video card drivers on the system from Device Manager and then restart the system and check.

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