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X1 Carbon Gen5 - Fingerprint sensor does not work waking from sleep

Q: X1 Carbon Gen5 - Fingerprint sensor does not work waking from sleep

The fingerprint sensor on my X1 carbon is essentially unusable... Each time the laptop wakes from sleep the sensor does not start up (the green light does not turn on and does not react to any fingerprint). I wonder if the others have the same problem.

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RELEVANCY SCORE 200
Preferred Solution: X1 Carbon Gen5 - Fingerprint sensor does not work waking from sleep

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RELEVANCY SCORE 114.4

When I boot my computer, the fingerprint sensor is instantly available (green light) when the login screen appears, and I can just swipe to log in straight away. However, when I open the laptop from sleep, it takes almost 20 seconds for the green light to come on, defeating the purpose of the fingerprint sensor being quicker than a password. Also, do I need to use lenovo's fingerprint managment software? It makes a whole separate user option at the login page called 'fingerprint.' Can I just have my normal user account come up and be able to use the scanner? Without the annoying 'other credentials' button?

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RELEVANCY SCORE 84.4

Après avoir fait la mise à jour vers w10 mon lecteur d'empreinte ne fonctionne pas. Dans la gestion des périfériques il n'est pas visible. J'ai installé le pilote mais c'est toujous pareil, il n'est pas visible.. quelqu'un pourrait il m'aider ?
Merci
 
Google translate: French >> English
After upgrading to w10 my fingerprint reader does not work. In the management of the pheripherals it is not visible. I installed the driver but it is always the same, it is not visible .. could someone help me?Thank you
 
 
Moderator comment: Please feel free to post in your native language, but as the principal language of this community is English, please include a translation alongside for the benefit of other members. Regards.
Commentaire du modérateur: N'hésitez pas à poster dans votre langue maternelle, mais comme la langue principale de cette communauté est l'anglais, veuillez inclure une traduction pour le bénéfice des autres membres. Cordialement.

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RELEVANCY SCORE 83.2

Neither the fingerprint sensor or the HP SimplePass software are working after a recent Windows 10 update. Tried updating, repairing, reinstalling both the Validity Sensor driver as well as the SimplePass software but it still does not work. Read many posts in these forums and tried various suggested solutions but none of them solved the problem.

A:Fingerprint Sensor does not work

#HPExpertDayThese should help:http://support.hp.com/us-en/document/c03718240andhttp://support.hp.com/us-en/document/c03653209Workd for Win 10 too.

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RELEVANCY SCORE 82.4

My fingerprint sensor does not work any longer after update to Win10-64 Version 1607. I am using the latest Win10 build, the latest BIOS Version 1.15 and the latest version of the fingerprint sensor driver (Synaptics Metallica Touch Fingerprint Driver) Version 5.1.311.26 from 14.7.2016. Uninstalling the driver completely and re-installing it helped for one reboot to re-activate it, but this is no stable state, the fingerprint sensor is unavailable after the next reboot. Surprisingly the fingerprint sensor is still offered as a logon option, although iinactive. Soon thereafter there is a message during the final stage of the reboot ('there has been a problem...') and it's completely gone and completely gone. Obviously Win10-64 Version 1607 and the fingerprint driver does not like each other. Any solutions available?

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RELEVANCY SCORE 81.6

hello. i recently installed Windows 7 on my HP 8510p laptop and I noticed that while i can normally login using either a password or my fingerprint when I first switch on the computer, i cannot use the fingerprint reader after i put my laptop to sleep and then restart it. when i press to power button to restart after sleep, i am shown the welcome screen with the Fingerprint icon and my username below it and below that it says:

"Fingerprint unlock. Scan an enrolled finger on the fingerprint reader to unlock."
and then i have to press "Other Credentials" and login using my password, while the fingerprint reader doesn't work.

I searched for solutions on the net and found that other users had this problem as well. no solution however. i read somewhere (and confirmed it) that when i try to login with a false password, i can then login using the fingerprint successfully.

Anyone has any clues, please help!

Kyris

A:Fingerprint logon unavailable after waking from Sleep

anyone?? please, it's getting annoying!

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RELEVANCY SCORE 81.2

Hello all, I hope you are doing well I purchased my T460P slightly over a year ago. When it arrived, the fingerprint sensor worked perfectly fine. Then I did a reset of Windows 10 and found that the sensor would not work. I got a error Code 10 in device manager. Some research unearthed the fact that this was a known issue when resetting Windows 10 and the only solution was a clean install. Today, after finding the time to backup all my files, I finally did do my clean install of Windows 10. However, I run into the same issue. After installing all drivers and getting everything to work fine, the fingerprint sensor still shows a yellow exclamation mark in device manager and the error: "This device cannot start. (Code 10)" I made sure to format my hard drive when installing and did a complete clean install with no leftover data from my previous install. I downloaded the latest driver from the support page and have also updated BIOS to the latest version (as of November 1 2017). I'm not quite sure what to do next. I know there is no hardware issue as the sensor was working fine and it was the initial reset that caused it to stop working. The laptop has been taken care of well and has had no falls or knocks. I would appreciate any input and thank you for your time in advance


























Capture_2.PNG ?17 KB

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RELEVANCY SCORE 80.4

When I try to logon; Windows looks like the fingerprint Windows Hello works but it doesn't.  It ask for my pin which doesn't work either.  Only my password works.  I used to be able to use my finger for everything.  Now I can't.  It recognizes my finger but just won't logon.  If I try a different finger it says wrong finger.

Dell XPS 9560
Windows 10 Pro
All updates applied.

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RELEVANCY SCORE 80

Howdy folks, I did some quick searching and could not find an answers to my problem and thus am posting here. I have a X1 Carbon 3rd Gen (Type 20BS) with Windows 10 and over the past 2-3 months have noticed the following problem: Problem: After placing the computer into sleep mode via the start button and closing the lid the computer will randomly start back up. I will often open my pc after noticing how overheated it is and find that it came back on and for some reason the touchscreen has been typing and opening applications. Obviously this is very annoying and results in my computer draining its batter and random applications being opened. Any ideas on what may be causing this and how I can fix it?  Happy to provide driver details and any other diagnostics if you think it would help.  Thanks,Andy

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RELEVANCY SCORE 78.8

Dear community, I have been repeatably experiencing a crash of the fingerprint sensor when using the laptop on battery and allowing it to fall asleep after a few min of inactivity. After wake up, the fingerprint no longer works. (See device manager screen shots below). I updated to the latest driver - still the same issue. Disabling and enabling it manually fixes it until next sleep. Any suggestions? Extremely annoying to have to type in password every time the pc goes to sleep and having to reenable the fingerprint manually to continue using.... 

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RELEVANCY SCORE 75.6

My speaker and my audio generate very loud high pitched noise after waking from sleep.I had to mute my audio if this happens, but the speaker is essentially unusable in this situation.If I plug in my headphone through audio jack, the high pitched noise will come from both headphone (and unmutable) and my speaker (if I turn on the volume). I hope this is fixable through driver update.

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RELEVANCY SCORE 74.8

Hi, I'm a happy owner of a Dell E5270 and on The base plate there's a fingerprint sensor. However, when I install the recommended drivers there are no biometric devices. What is visible (in device manager) is Dell Control Vault w/o fingerprint sensor. Is it possible that there is a sensor but that The system lacks the optional fingerprint unit inside the laptop housing? There are no exclamation Marks in the device manager.
Secondly I've found the Dell DW5811E 3P10Y wwan card for the dell e5270 at a bargain price but i would like to know where to finf the cables in the housing? .

Thx!

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RELEVANCY SCORE 74.4

I recently purchased an X1 carbon 1st Gen running windows 10 and I can't find a way to get the fingerprint reader to work. It may not be possible but I thought I would see if anyone here has found a solution. Apparently there is a solution for the type 20AF but I can't find a solution or an updated driver for the Type 3460. If anyone can point me in the right direction that would be great. I have updated my Bios and many of my other drivers. I have tried downloading the Synaptic Metallic drivers as well And I tried updating my AthenTec Driver for the fingerprint reader but it still doesn't work. 

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RELEVANCY SCORE 74

Something is weird with the fingerprint sensor. When it works, it works instantly and recognizes my fingerprint right away, no matter which part of the finger I use. The problem is that it's *constantly* forgetting my finger. It'll work fine, then I'll close my laptop and come back in a little bit and it doesn't work at all...fails three times and have to use my PIN. Once that happens it doesn't work again, at all, until I re-enroll my fingerprint at which time it works perfectly again for some time. I end up having to re-enroll once or twice a day. Lenovo Vantage pulled in a new version of the driver package today but it didn't help...the issue just happened again. Anyone know what the cause might be?

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RELEVANCY SCORE 71.2

Hi ,  understanding the x1 no longer support win7. however, if i don't care the win7 update. could i install win7 on it?i tried to install but it even not able boot with USB drive.  thanks! 

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RELEVANCY SCORE 70.4

Hi, I really like the wallpaper used in this promo: https://www.youtube.com/watch?v=iheSEckvFygIs there a chance it's available somewhere in 1080p? Couldn't find it myself.


























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RELEVANCY SCORE 70

I've seen similar issues, but not this. When I initially turn on the computer, Windows Media Center works just fine, tuner and all. But anytime after it's been in sleep mode, Media Center is almost unusable. Picture is sporratic, DVD's don't play properly, even iTunes Quicktime has playback issues. If I reboot it, everything is fine again....any suggestions?

A:WMC Doesn't Work After Waking From Sleep Mode...?

Use hibernate instead of sleep mode

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RELEVANCY SCORE 70

Whenever I put my laptop to sleep and wake it up again, most taskbar functions fail to work.

I cannot access the start, wifi, volume, or action menus. I also cannot access the jump lists on my pinned icons. However, I can still open programs from the pinned icons.

Thanks in advance for any advice.

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RELEVANCY SCORE 70

Hello,I recently bought a new HP Pavilion 15-bc035nd (Windows 10) but I am running into a few issues with it. When I go into sleep mode and then wake up the laptop, using the power button, the keyboard and touchpad stops working. I am not able to enter my password. Via an external mouse and keyboard I am able to enter my password succesfully. Even after entering my password I am still not able to use my touchpad/keyboard of my laptop. Only a hard reset enables me to use the keyboard/touchpad again. I have tried various settings regarding power management but nothing seems to resolve my issue... Any suggestions?Thanks in advance,Kevin

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RELEVANCY SCORE 70

Whenever I put my laptop to sleep and wake it up again, most taskbar functions fail to work.

I cannot access the start, wifi, volume, or action menus. I also cannot access the jump lists on my pinned icons. However, I can still open programs from the pinned icons.

Thanks in advance for any advice.

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RELEVANCY SCORE 69.6

There are a number of posts about this problem on another forum, but I figured I would start one here to make sure Lenovo is aware of it. Since the arrival of my 2017 x1 carbon, the touchpad has had what appears to be some sort of driver issue. The pad works fine for a few minutes after restart, then randomly it starts to have some sort of issue where it starts freezing up each time you lift your finger and put it down again. The tap to click feature no longer functions, and the cursor jumps around randomly as well. These problems go away after a restart, but will start again after ~5-10 minutes of use. It makes the computer pretty much unusable and is extremely frustrating. The only thing I've found to help is disabling the trackpoint in the synaptics settings, which brings back the tap to click, but doesn't help with the freezing issue. This also disables the physical buttons above the touchpad, which is a big part of what I love about thinkpad hardware! The problem happens on both the lenovo supplied windows 10 pro install, as well as a fresh install of windows 10 pro, both using the drivers supplied on Lenovos website. The specs for my machine are below. If anyone else is experiencing this or has any info please respond with which x1 specs youre running and anything you may have tried. Im also curious if anyone is NOT experiencing this issue, which could indicate it might not be entirely software related. X1 Carbon 2017I5-7300U512 nVME PCIe SSDWindows 10 Pro x64... Read more

A:Thinkpad X1 Carbon 2017 Gen5 Touchpad Issue

What's your Synaptics driver version (Device Manager>Mice>Synaptics>Driver tab)?

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RELEVANCY SCORE 69.6

Hi, After installing HYPER-V and creating External Virtual Switch on my LAN card, download speed has been reduced from 15 Mbps to 0.5 Mbps, uploading is not a problem. On the virtual machine is the download speed OK.After removing the External Virtual Switch, everything is fine.Please do you know anybody help me? 

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RELEVANCY SCORE 69.6

Hi, After installing HYPER-V and creating External Virtual Switch on LAN, download speed has been reduced from 15 Mbps to 0.5 Mbps, uploading is not a problem.After removing the External Virtual Switch on LAN, everything is fine.Please do you know anybody help me? 

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RELEVANCY SCORE 69.2

Please help.

After waking up from the Sleep mode, my computer:

1) can not enter into sleep mode again (It hangs in the process),

2) can not restart or shut down (It hangs in the process),

3) can not detect insertion of DVDs, USB flash drives and USB card readers,

4) can not, from the sound driver, "make front and rear output devices play back two different audio streams,"

5) can not do System Restore.
It all seems to happen after I connected my car camera with my computer on the USB port, and read some AVI files in the car camera's MicroSD HC card. But I'm not sure.

Nothing is wrong in the Device Manager, either before my computer enters into the Sleep mode or after it wakes up from Sleep.

A:After waking up from the Sleep mode, my computer can not work properly

Do you have a restore point and/or backup image from before the problem started that you can restore?

Did the car camera program work ok before this issue?

Some things you can try:Disconnect the Car camera USB device.
Can you uninstall or disable the program that runs when you connect the car camera?
Re-boot after removing / disabling / uninstalling this device and program.
This sounds like a lot more than a sleep problem to me, as your thread title implies...

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RELEVANCY SCORE 69.2

Hi All,

I had a problem about ipv6 on windows 7 for a long time. I have a ipv6 & ipv4 dual stack network.
Every time I wake up my computer, the ipv6 cannot work. The appearance is that I can't ping and access ipv6 website.
But after some research, I realize that only the DNS part is broken.
When I ping the ipv6 site like ipv6.google.com, it tells me it find no host, but if I use nslookup, I can find the ipv6 address. And the following are my tries:
ping ipv6.google.com -- not work
ping 2a00:1450:8001::68 -- does work, the ip is the ipv6.google.com address
ping -6 ipv6.google.com -- does work like the above

Thanks for your reading, any suggestion will be appreciated.

A:Ipv6 doesn't work after waking up from sleep mode

Amazingly, well over a year later, this is still an issue ... this exact problem happens to me and has since I started using 7 ...

Does anyone know a fix for this yet? Is this a very long standing bug that has not yet been resolved?

Thanks ...

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RELEVANCY SCORE 69.2

I am currently using an Ethernet cable plugged directly into my motherboard for internet access. The other end is plugged into an electrical outlet adapter that I believe uses the electrical wires in my house to transmit the signal from my router. When I first boot up the PC, everything works fine. However, after the PC goes into sleep mode and I wake it up, the Internet connection no longer works. Usually it has the yellow ! icon and says limited connection. Why is it doing this, and how can I fix it?

A:Ethernet connection doesn't work after waking from sleep

Make sure the adapter is not set to go to sleep state in the device properties, in Device Manager. Also it could be an issue with the Ethernet over Power adapters losing the connection during the computer sleep state.

What is the mfg & model of the EOP adapters and router/gateway.

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RELEVANCY SCORE 68.8

I made the purchase of the computer on August 07.After the traditional start, with Windows pro updates, I realized that the tocuhpad did not work properly. At times it worked and in other cases it was disabled, for this reason I had to do all the initial configuration with the Trackpoint and then with an external mouse.I proceeded to perform Lenovo Companion software and driver updates, where several features were updated.I reviewed several Lenovo forums, in English, to learn about a possible similar problem and its solution.I tried to solve the problem by checking that the BIOS was activated both the Trackpoint and the Touchpad, but it did not work.Later I tried to configure the functions with the mouse and touch panel option from Control Panel, but both functions are activated, trackpoint and tocuhpad.The final step was to uninstall the mouse and touchpad drivers, and look for the new drivers from the Lenovo web. In particular Synaptics ThinkPad UltraNav Driver for Windows 10 (64-bit) - ThinkPad.With all these steps, I have not been able to activate the Tocuhpad, and I do not consider something Good, that a new computer has these drawbacks. 

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RELEVANCY SCORE 68.8

I recently fully restored my Windows 10 Pro on my tx1c5 (kabylake 20HQ).I was installing new drivers and charging at once.The fan was pretty loud so decided to install BIOS Update Utility ver 1.22.It helped however when laptop turned on it stopped charging.I installed other recommended drivers from lenovo site (like power management or thuderbolt ones) but none of them worked. I didn't install drivers from sections Enterprise Management and responsible for storage. Should I?Then tried to restore system once again, but windows won't allow me without connected AC. System recovery doesn't work as well.Also, tried to look in BIOS settings, but unfortunetly couldn't found anything that would help.I don't think it is a charger problem becouse it is quite new, and the problem appeared just after BIOS update.I have 50% battery left and don't know what to do when it will be gone to 0 .I will add that both usb-c ports don't work. Can't test them with external storege, becouse i have none.Do You have any ideas? Would appreciate some solutions!

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RELEVANCY SCORE 68.8

Hi, Is it possible to add an SO-DIMM slot from factory if you request it when you make the order for this laptop ?Because I saw that the maximum memory available will be only 16GB of RAM soldered to the main board and I will like to add another 16GB RAM if it is possible.I saw that all of the processors available for this laptop can handle 32GB of RAM. Thank you !

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RELEVANCY SCORE 68.4

Hi Experts, I have installed Fingerprint Manager Pro Windows 7 32 bit to my x1 carbon laptop 207A. After Installation and restart, I click the Lenovo Fingerprint manager pro and it prompted cannot access/enroll fingerprint because my account is a guest or built-in administrator. I have been using this account as administrator. I even activate the user admin account by using the cmd and enter the command net user admin /active:yes (something like that). After that the admin account was open. But still it prompted that error. What should I do to enroll my fingerprint? Please help me!!

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RELEVANCY SCORE 68

Hello, I just ordered the new X1 Carbon (Gen5) from the US website with WWAN card: Qualcomm Snapdragon X7 LTE-A (Sierra Wireless EM7455). I live in Israel, and it came attention that WWAN card might not work in my country. The Lenovo service rep. said I should check with my local carrier if it is supported in Israel.  Does anybody have any knowledge or experience with this? I am wondering if I should take the chance or cancel my order.  Thank you for your help. 

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RELEVANCY SCORE 67.6

Hey all, I'm having an issue with my new X1/Thunderbolt setup, and I was hoping I could find some help here. Problem:I'm currently having a problem where my keyboard and mouse are cutting out intermittently. This happens at random for about a second or so at a time.With the mouse it almost feels as if the computer is lagging.. but it's not. With the keyboard it can cut out mid press of a key, and the letter (or it's even happened to me while pasting) will just keep going for a second or two before the keyboard comes back in and sends the signal to release the key. Setup:I have a new X1 Carbon gen5. This is replacing a Macbook Air, which I had hooked up to an Apple Thunderbolt 27" monitor (Model# A1407):https://en.wikipedia.org/wiki/Apple_Thunderbolt_Display(These are both from ~2011) This is a Thunderbolt 1 monitor, so the connector is the same shape as mini-display port. Apple makes a Thunderbolt 2 -> 3 adaptor (2 was backwards compatible with 1), which I have and am using:https://www.apple.com/shop/product/MMEL2AM/A/thunderbolt-3-usb-c-to-thunderbolt-2-adapter My keyboard and mouse are wireless logitech products, and are hooked up through the monitor. The display seems to work fine. I don't game really, so maybe I'd see some flickers if there were fast refreshes going on, but for my use so far I have not seen any issues. The only issue is the hooked up peripherals (which so far is just the keyboard and mouse).These all still work f... Read more

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RELEVANCY SCORE 66.8

There is another thread documenting freezing issues with the touchpad, that seem to be resolved with the latest driver update. One problem, however, that the driver update has not resolved for me, is that small and precision finger movements on the touchpad initially move the cursor correctly, but the cursor snaps back to its original location once the finger is lifted from the touchpad. This only happens for very small movements, but it creates very frustrating situations. For instance, trying to move the cursor slightly to place it on a button, only to have the cursor move away from the button once a tapping gesture is attempted. This seems to be a driver issue. The solution I have found is to disable "allow taps on the touchpad" option in Windows 10. This option is found in the settings menu of Windows 10. Once this is disabled, snap back no longer occurs, but of course, the user can no longer tap the touchpad. Is anyone else having this problem?

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RELEVANCY SCORE 66.8

After windows 10 updated itself to version 1703, the TrackPoint on my X1 Carbon stopped working. It's enabled in the BIOS, and uninstalled and reinstalled the Ultranav drivers. When I go to the Ultranav settings the "Enable TrackPoint" section is grayed out. It there a new driver or fix for this issue?

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RELEVANCY SCORE 65.6

I was very kindly helped by Aca Candy recently with a blue screen problem. Unfortunately I had to have my laptop reformatted. Now for some reason I cannot use the fingerprint sensor. I try to open the program but no luck. I am running vista business, software program is ATSwpNav
and I have a Lifebook P7230.
Incidentally as the notebook is only now 2 months old I did try the supplier an internet seller called Laptops Direct in the UK, they are a total waste of space! Looks like I am on my own??
Anyone wishing to help would be most welcome
 

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RELEVANCY SCORE 65.6

Hi. Help me to add one user fingerprint data to diferent OS in one laptop.So, i have - HP elitebook 8470p - Synaptics FP Sensors (WBF) (PID=003d) - two OS Win7 and win10 (i can select only one to load) - same user for both OS First i add 2 fingers in one OS, and it work.Next i try to add same 2 fingers to other, but "error - finger already regested". It's mean that theris some other user (i am , already added by other OS) who have the same fingerprints. And i can add it again.  I try several times to fix it.but no result. In the begining was different fingerprint sensor driver and HP securiti software in OSes.Then i install same to both.Make reset fingerprint sensor in bios and delete all fingerprints in hp security.But still no result... This is my curent driver and software:sp72896 Synaptics WBF Fingerprint Driversp74101 HP Client Security Manager (American, International) P.S. in other laptop i have 3 OS!!! Win7+Win7+Win7. And no troubles with fingerprints. One user for all OSes.

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RELEVANCY SCORE 64.8

So I have an HP Envy 15 j111tx.I have Windows 10(64-bit) installed on my computer, I want to log on to my computer by using the fingerprint scanner, but it won't work. I will swipe my finger and it won't even light up. I don't know what to do and I dont want to do something to make it worse.  PLEASE HELP!!!!HP Envy user

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RELEVANCY SCORE 64.8

Hi!Here is my first post. it's related to fingerprint sensor. Machine is a T570 "out-of-box" with Win 10 PRO. I ran MS Windows updates then Lenovo updates through Lenovo companion program.I notice after applying proposed fingerprint driver (Synaptics Metallica MOC touch FP driver - V5.2.3515.26)  sensor doesn't work anymore ... To log in I'm forced to use the PIN code or password way. Sensor no longer recognizes my finger. In fact it is the sensor itself that is no longer functional (no light). Obviously before I tried to configure the sensor again but without success ... Using the previous driver through drivers manager, everything works again (5.2.3512)Has anyone had the same problem? Thanks in advanceRegards

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RELEVANCY SCORE 64.8

Has anyone been able to figure out how to get the fingerprint working after windows 10 upgrade on the Elitebook 8740w?

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RELEVANCY SCORE 64.8

The sign in options settings are not showing an option for fingerprint set up or even the Windows Hello setup option. I have installed the validity fingerprint sensor driver but even then the problem is same.

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RELEVANCY SCORE 64.8

Recently my omnipass fingerprint swipe for my passwords isnt working. the program doesnt open when i try to open it or when my computer starts. also, the button inbetween the left and right clicker on my laptop, the button that can be pressed to scroll up and down, isnt working either. These both happened after the same restart. Thanks
 

A:Omnipass Fingerprint Sensor

Also, Windows defender wont open.
I tried updating my symantec antivirus and this message came up saying something is corrupted??? :
The following Symantec products and components are installed on your computer.
> Avenge MicroDefs25 SavCorp10
> LiveUpdate
> Symantec AntiVirus Corporate Client

Initializing...
Connecting to liveupdate.symantecliveupdate.com...
Downloading catalog file (1 of 4), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (2 of 4), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (3 of 4), product up-to-date.
Downloading catalog file (4 of 4), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list

The following updates have been aborted:
> Avenge MicroDefs25 SavCorp10 has 1 aborted update(s).
Reason:
LU1847: LiveUpdate could not determine if there is an update for this product because the update list for this product is corrupted.

LiveUpdate session is complete.
 

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RELEVANCY SCORE 64.8

Hi I used to use fingerprint basically every day and now it stopped working. Not sure if it was after any sw update because it happens automatically. Sometimes it requires computer reboot that I am forced to do but if there is no restart required I guess I have no notification that there was any sw update. I downloaded latest Fingerprint driver from lenovo site but you can see the result below. I am on Windows7 64 bit. Thank you R 











Solved!
Go to Solution.

A:Fingerprint sensor is not detected

Hi Cimenta,
 
Welcome to Lenovo Community Forums!
 
I?m sorry to hear that fingerprint reader in your Lenovo ThinkPad is not getting detected properly.
 
Could you please check whether fingerprint reader is enabled in BIOS? Also, reset the internal finger print data in BIOS and check.
 
Hope this helps! Do post back if issue persists.
 
Best regards,
Mithun.




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RELEVANCY SCORE 64.8

I've been trying to figure out how to get my fingerprint sensor working but have run out of luck. I'm hoping for someone to go through it with me step by step.  Below is the problem I keep having. Everytime I swipe my finger to setup it up, it always say that.     The driver is also updated.  

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RELEVANCY SCORE 64.8

Hi all,I bought the laptop with Windows8 on it. At the time the login via fingerprint worked quite well, sometimes the sensor was not blinking and using it nothing appened...at the end of the day I had to use the login via password.I week ago I updated my OS to Windows 10, since then the fingerprint login is not available any more (the sensor does not blink...)..let's say it works 5% of the times.This is quite annoying. Do you have any suggestionthank you in advanceMatteo

A:After startup the fingerprint sensor is not available (does ...

humm not sure if i got it .. but if you upgraded your windows to 10 .. you need to re install the fingerprint driver i had this issue on my laptop i installed the latest driver and its working

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