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Admin user profile failed and can't access safe mode or reco...

Q: Admin user profile failed and can't access safe mode or reco...

I have two users on my laptop but only one with admin rights. It now won't logon (user profile service service failed)Tried to boot in safe mode - won't work (missing files?)Tried HP recovery manager - won't work as it needs the admin account to access itNo windows disks as its a HP productCan't download windows to reinstall as it's a HP productLaptop was bought in US 7 years ago so no chance of supplier support (Live in UK). I realise I need a new one but I'd still like to access the photos etc. I will have backed up most of them. Is there anything I can do? Am I forced to buy discs from HP? and will that even work? I'd be very grateful if anyone can see a way to resolve this.

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Preferred Solution: Admin user profile failed and can't access safe mode or reco...

I recommend downloading and trying SP Photo Recovery. It will help find and retrieve your lost files.

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You can download it direct from this link http://goo.gl/UDbKNE. (This link will open the download page so you can save a copy to your computer.)


Hiya all. Common problem user profile service failed the log on but I can't access safe mode to fix. Wireless and USB cabled keyboards won't go into safe mode by clicking f8. Have tried pressing the shift key during restart. Have tried loading 7 installation disk during start up and will not load the disk. Any ideas?

A:User profile service failed the log on. Can't access safe mode

Try booting the Win7 disk or System Repair Disk provided in Troubleshooting Windows 7 Failure to Start to run Startup Repair a few times. You'll need to get your keyboard to boot a disk via the BIOS Boot Menu key.

If it flatly won't boot the disk which you've confirmed will boot in another PC, reset the BIOS to defaults using one of the methods here: Clear CMOS - 3 Ways to Clear the CMOS - Reset BIOS .

If Startup Repair won't work try System Restore from the same System Recovery Options on disk.

Everything possible that can be done to start Win7 is in Troubleshooting Windows 7 Failure to Start starting with checking for infection since it may not repair otherwise, and leading up to if necessary rescuiing your files to run Factory Recovery or do the superior Clean Reinstall - Factory OEM Windows 7 .

In the rarest case where a boot cannot be made to disk by any means, files can be rescued via self-booting Paragon Rescue Kit Free Edition 11.0 Free CD, then the drive can be wiped using self-booting Partition Wizard CD (also used in repair attempts) which will force the installer to autostart to reinstall.

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After experiencing some blue screens (graphics driver related) I reverted back to 314.22 and this morning decided to give the card a good clean.

This is my main PC which has Windows 7 Home Premium, Q9450, GTX 260 (216).

Somehow I managed to corrupt my user profile and received the User Profile Service failed the logon message. Following the advice to boot in using Safe Mode showed only my profile with no access to the registry editor or command line. I then rebooted in safe mode with command line and enabled the built in administrator account. The next reboot into safe mode showed my account and other. Since mine is the only account that I have set up and I am not able to create a new account (the Control Panel user account options do not work) I have no idea what to do next.

I would prefer not to have to perform a fresh install so any help would be gratefully received.


A:The User Profile Service failed the logon. Safe mode, only my profile

Logon as built-in "administrator" account in safe mode. Works?
Logon as built-in "administrator" account in normal mode. Works?

If working.... create a new fresh admin account.

Post results

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So this morning, pulling up my home PC, received a message:

(Dell Inspiron 550)

"The User Profile Service service failed the logon. User profile cannot be loaded."

I do have a "Guest" profile that I can get into, although it is not administrative, and I never use it.

Searching the net has various solutions but all require booting into safe mode. (F8, although on my PC it seems that F2 and F12 are the options it displays). Regardless, it seems that the keyboard doesn't function during boot, because I can't get any of them (tried F5 as well from another post) to work -- goes into windows every time. So I can't change to boot from another source either...

I was able to get into Windows startup repair, by powering down the computer before windows completing booting and rebooting. The keyboard still was not recognized, but default was going into repair so got there.

Repair function found no issues (or couldn't resolve). Got into the main menu (keyboard working fine at this point), and tried to use an earlier restore point, but got message that c:\ drive wasn't found.

Help appreciated!

A:User Profile Service failed and can't get into Safe Mode

Hello Jon,

Check to see if you may be able to use any of the "In Preparation" options to either boot into Safe Mode or the built-in Administrator account to be able to do the rest of the tutorial to fix this error.

User Profile Service failed the logon. User profile cannot be loaded.

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Hi everyone,

I cannot login to my PC (Windows 7, Home Premium, 32 bit) as I'm receiving the message
'The User Profile Service failed the logon'.

I've already read threads like this

User Profile Service failed the logon. User profile cannot be loaded.

The thing is that my Profile List registry file has no folders with long numbers and no folders with .BAK extensions. I can not enter Safe Mode, but I can have command line.

I have never set a password for my account and this is the first time I am experiencing a problem like this.

Thank you

A:The User Profile Service failed the logon. Cannot login, no safe mode

Hello Nikos,

Were you not able to do any of the steps in the "In Preparation" section in the tutorial to log on to an administrator account?

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I am unable to enter safe mode by pressing F8 repeatedly. Instead, I am told to Please select boot device:
SATA: my drive
SATA: my drive
SATA: ASUS dvd writer
Enter Setup
Clicking any of the drive would bring me back to 'The User Profile Service failed the logon' screen. The computer is not a new build. I've had it for years. It was fine the day before so I have no idea what is going on. Any help would be greatly appreciated.

A:Unable to enter safe mode to fix 'The User Profile Service failed the login.'

Can you boot into Windows at all, or do you only get the option to select a boot device?
Have you tried restarting the computer?
Do you have the installation disc for this version of Windows 7?

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I am running Windows Vista 32 Bit Home Premium. As far as I know, I have all the latest patches / updates. I don't have a CD for Vista.

I have had no problems until I tried to login today and got the following message:

'The User Profile Service failed the login. User profile cannot be loaded'.

I haven't changed anything on my computer between yesterday and today - nothing installed or uninstalled, no files moved around. As far as I know, there have been no major patches / updates for any programmes which I've installed.

My understanding is that the main fix for this is to switch to an administrator login and then fix the corrupted profile, but I only seem to have one profile for my computer (it is my own home computer for my own use and I've never needed to set up another profile).

I have tried using the advanced boot option 'Last known good configuration', but that didn't work.

I have tried logging in using safe mode but when I do this my monitor says 'input not supported', presumably because the display drivers on safe mode are a little off (or so I have read). I have read that I might be able to use the command prompt through safe mode to get to an old system restore point, but obviously I can't see anything once I get through to safe mode!

Using the low resolution mode from the advanced boot options works, but I still only have one profile to log into, so it doesn't get me anywhere.

So my questions are:

1) Would rolling back to an old ... Read more

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Admin account worked fine on Monday.  The kid used her (non-admin) account in the meantime.  Now it won't log into the admin account - "The User Profile Service failed the logon. User profile cannot be loaded."  I've read a few other boards on this issue, so I am now doing a thorough virus scan and will include results as soon as they're available.  But I am not confident about moving forward with any of the paths I've seen laid out, and some of them don't apply if you can't access the admin account anyway, so I wanted to start a thread here (I've gotten fabulous help here several times before).  It's running Vista Home Premium SP2.  AVG 2013 Internet Security.  Can't think what other specs may be relevant, but am happy to provide whatever would be of use.  Thanks!!

A:User Profile svc failed logon. User profile can't be loaded." on admin acct.

I got the same message when attempting to login on Windows 7, after no previous problems or changes before shutdown the night before. It continued to loop back to the logon screen even after rebooting. I ended up having to log on in Safe Mode, then do a system restore to restore back to the last restore point, which was a system checkpoint a couple of days earlier. That fixed it, and I've had no problems since. I hope that helps.

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A couple months ago my friend fell for a Microsoft call scam.  She let them in remotely.  I have been trying to help her get rid of whatever malware or ransomware there is.  When I boot normal it gives an error that the Desktop is unavailable and locked.  When I boot to safe mode it says it could not log into the user accounts profile. I added the admin login but I still can not change anything in user accounts.  I have tried the Kaspersky Rescue Disk 10, Malwarebytes, Super antispyware, and CCleaner, nothing has changed.  I can still recover her personal items in an old data folder the scammers saved, but I would really like to recover the computer.  Any help would be appreciated.

A:Safe mode doesn't allow access to admin and user profiles after scam.

Hello, can you repost here for a deeper look. Start at step 6.Please follow this Preparation Guide and post in a new topic.Let me know if all went well.

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As of today, in our domain environment consisting of Windows 8.1 and Windows 7 Enterprise machines, we are experiencing the "User Profile service failed the sign-in - User profile cannot be loaded" error message whenever a user tries to login.
This only affects users new to the particular machine. If they have signed on before and already have a cached account the computer logs them in with no issue. This is occurring on both Win8.1 and Win7 machines. We are an academic institution so this is becoming
a huge problem in our labs. Students generally use different computers so this is popping up very frequently. I have a solution for the issue. It appears that on the non-working machines that the "Default" user profile is corrupt. I have discovered
that if I find a machine, Win8.1 or Win7, doesn't matter, that is allowing first time users to logon I can copy the "Default" user profile and replace the corrupt one. I must first permanently delete the corrupt profile before copying over the new
one. I am doing this over the network by navigating the C:\users\ folder. Even this way is becoming cumbersome though as we have over 1000 computer in labs. I have googled and googled and I keep seeing the same answers offering various solutions, none which
are any more practical than my method. I cannot find information on a cause or a reason of why this would just crop up out of nowhere. I suspect maybe a Windows update but I cannot verify that yet. ... Read more

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Hi, I'm having several issues with my Sony Vaio Windows 7 64bit Home Premium Laptop. A few days ago upon start-up, I received an error message when trying to login to my Admin account. My caps were not on and I was entering the correct password...Error message - "User Profile Failed Logon". I am able to log on to a secondary user account that does not have admin authority; so I'm basically stuck. To make matters worse, I did a bunch of shutdowns/restarts to see if it would fix itself and now I get "password incorrect" error message on Admin acct. I do not have any cd's for the pc due to Hurricane Sandy and I don't have another laptop. I went to Youtube and found a Safe Mode Registry Fix that was super easy and was going to try it...but now that I am no longer receiving the "User Profile Failed Logon" and have subsequently locked myself out...I'm not sure this fix applies. I've read tons of blogs and have visited countless forums and I'm afraid to cause any more damage, lose access to the secondary user account or the ability to connect to the net. I definitely cannot afford to have it serviced and am hoping that I can resolve these issues with your help.

A:User Profile Failed Logon turned Admin Lock Out...Help!

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Hello I could really use some help. I am running Windows 10 onmy HP Pavillion. I upgraded from Windows 7 around a month ago. Recently I was running a disk battery calibration check and after I restarted from that I get the message when I login that the "User Profile Failed the Logon. User Profile Cannot Be Loaded". From everything I have seen online it sounds the best method is to login under safe mode as an admin and either create a new user profile or repair the current one. Now the problem is when I go to advanced startup options and select safe mode, it starts up but then asks me to login using one of my two accounts. Neither is the administrator as this doesn't show up for me. The current account that I am getting error obviously won't work under safe mode and the other account I don't remember the password. I inserted a travel/jump drive to try and change the PW on this but it wouldn't work. So basically I have no way of getting to start it up as an administrator. The local PC place said WIndows 10 has had known issues with this. However I had this problem happen with Windows 7 too so I am not sure. I have no idea what to do now. Can anyone help me out?

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Well, I guess I kinda deserved this one, but there still maybe hope. I was trying to free up space on my partitioned C drive by moving my user profile (C:\Users\Matthew) to F:\Users\Matthew and then using a NTFS Junction with the mklink cmd. Two files were stuck in the old user profile so I moved all the files back to C (all of these operations were done using a second admin account). Trying to log back into my regular account at first gave me a temp profile and the log pointed to an event 1542 (User Profile Service) error - It didn't give me a bubble telling me that it failed to load my profile correctly, just the error message in event viewer,

After rebooting, my vista account would instantly log me out. After entering the password, welcome flasshes for two seconds, then it says logging out. 20 seconds of black screeen with a frozen cursor and I am back at the login screen.

So... My account loads successfully in safemode, but not in standard more. Both the built in Admin and my other admin account (used for attempting the move) work in both modes. I have spent hours looking into common registry issues that most people describe with this.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-4211479757-2833760250-3217603951-XXXX is not labeled .bad or .bak, refcount is 0 and state is 0.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon
Userinit is correct and so is shell.

one thread pointed me towards
HKEY_USERS\... Read more

A:User profile works in Safe mode, not standard

I'd say that you screwed up your profile by moving stuff around since the registry points to multiple files/folders in the users folder. If you have other accounts that work then your easiest way around it would be to use one of those accounts or create another. I don't know what programs you use but I suspect that the programs you'd have the most problem with setting up again would be itunes, if you have it or with a mail client. You'd have to export your firefox bookmarks if you use it and move your IE bookmarks. Without knowing all that you do with your computer it'd be hard for me to advise you further but if you'd list the ones that you use the most I can try to help you port your data over to the other account.

Let this be a lesson to you.

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I have Vista Home Premium. I only have 1 administrative account and the guest account has been turned off. Originally my user profile was not loaded and a temp account was loaded for me. What i noticed was that the documents and settings folder was gone. I know that it is just a junction folder leading to the user folder but i thought that the profile was not loaded correctly because the filepath was like c\documents and settings\user or something for loading the original profile. so what i did was make things worse i completely moved my account folder (named Tim which is located in the user folder) to a hidden folder called default which is also located in the user folder. Because of this, my computer wont even give me a temp user to use. now when i start up my computer, it says user profile service failed the logon, then goes back to the users screen, which only has 1 user, Tim, the non working one. I don't have a guest user or anything else to click on. I have to go into safe mode to do anything but i cant create another user or anything because i dont have administrative power. i only had 1 account with administrative power and i turned off the guest account. am i dead or what. BTW, Ive tried the popular vista tutorial that every1 keeps referring me to that has 2 options or hwatever and it didnt work for me. i tried enabling the hidden admin thing using cmd and it came up with some password garbage so nothing. i tried editing my regedit but nothing happened. it assu... Read more

A:User Profile Service Problem. Can only use Safe Mode.

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I got a virus that when I rebooted and logged into my account I had nothing; no desktop or anything and I was locked out of the task manager also (pretty clever). I ran Malware (under a different user that has admin rights) and it removed about 9 files and now I have the following problems.

?When I log into my account it freezes up in 10 sec or so and is completely locked up, but I can log into another account that is how I ran Malware.
?If I try to go into Safe Mode it just reboots after it gets to mup.sys. So I can?t get to safe mode to try and log into my account.
?I know my profile is hosed up and I can?t get in to fix or restore it because I turned on EFS encryption when I created the profile. When I'm logged in as an administrator there is no access to my folder? I just get access denied.
?Also all of the system restore set points are gone so I can't role it back either!

Seems odd that I can log into another account, but mine freezes up and I can't boot into Safe Mode either?

Any help would be appreciated. Thanks!

A:Wont boot into Safe Mode and my User Profile Corrupted

FWIW, Windows XP Problems if Your Profile Is Damaged - http://support.microsoft.com/kb/326688 AND Copy Data from a Corrupted User Profile to a New Profile in Windows XP - http://support.microsoft.com/kb/811151.Louis

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So I get these message after login to my user account:

"Windows cannot load the locally stored profile. Possible
causes of this error include insufficient security rights
or a corrupt local profile. if this problem persists,
contact network administrator"

"Windows cannot find the local profile and is logging you
on with a temporary profile. Changes you make to this
profile will be lost when you log off." Click to expand...

When it actually logged in, the laptop runs so slow that I have to force shutdown it. Tried to boot into *all* safe mode option and get a message "applying your personal settings" on the desktop, but the laptop was shutdown by itself after just like 10 seconds. Doesn't work either with "boot from last known good configuration."

FYI: I did a drive defrag this morning and a virus scan using Avast! Free (no virus detected). The laptop has not been running well in the last few days, and I get frequent disk error event ID 51 too. It started after I do some cleaning with revo uninstaller pro but I'm only noticed it after the event below* happened.

It also have gone to BSOD two times. *One of it was because I tried to install a game (at the same partition windows installed) and pushing the disk storage until only 4 gigs left and *pop* I get a BSOD (kernel stack inpage error.) After that, I uninstall the game and reinstall it the day after in another partition and continue with the virus scan + di... Read more

A:Solved: User profile cannot be loaded and safe mode auto shutdown

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User profile is set up for network access. The user can go to any computer on the network and login. However, there is one computer on the network that will not allow the user to login. It says "The User Profile Service failed the logon user profile
cannot be loaded". This issue only happens on this single computer for this singe user's profile. Other users can use that computer to logon just fine. What's going on?

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I need help badly! While working with NeonFx in the "Malware, Trojan, Virus" Forums. The OTS.exe tool deleted key vista files. I am unable to boot up normally! I am writing this request for help after booting up in safe mode. All of my vista settings are either gone or serverely imparied! I need help restoring my vista settings, user profile, recovering files, drivers, applications, etc. I have attached NeonFx's last post describing how my machine got to this state. Someone please help ASAP!

A:Vista - Failed to open by the service user profile. Unable to load user profile

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After adding a User as a Family Member(child), when the family member logs in with his user he gets this message: The User profile service failed. The sign in user Profile cannot be loaded.

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I can get to safe mode ok but when I click on the admin. It doesn't do anything. I did notice the lights did blink a few times but it won't allow me to access it. I could get in before.
I've ran tons of scans and nothing comes up. It also seems to take forever the first time I connect to the internet. After that it seems ok.

Any help please
I've had this problem for a wile and couldn't find anything on google that would help


A:Solved: can't access admin in safe mode

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It is an HP computer that my brother brought over because it wouldn't boot. It was giving me a "bootmgr is compressed" message. So I got my Vista repair disc and uncompressed his drive. That got rid of that message but then it was giving me winload.exe errors. So I fixed that and FINALLY it booted up but when I clicked on his user account to log on, I get this error message. I have searched for answers. I came across a fix where you edit the registry if there is a duplicate entry in the profiles section but there isn't an extra one. I can boot into safe mode but I get no administrative tools, no ability to see the event viewer or manage users (idk if this is normal). I did a command I found to make the default administrator account active or something like that, and now when it boots up, there is his user account, and an admin user. If I click his user to log on, I get the error message. If I click the admin account, it loads, but it loads telling me the Vista copy is not genuine.

Anyone have any idea how to fix this? Why is the admin account telling me Vista is not genuine? Thank you.

A:Getting a "user profile service failed the logon. user profile cannot be loaded" message

I came across a fix where you edit the registry if there is a duplicate entry in the profiles section but there isn't an extra oneExtra one? you mean the .bak key?Did you follow this guide?http://support.microsoft.com/kb/947215

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my computer is password protected. i only have one user account on it. how can i fix this without losing anything on my laptop?

A:vista-the user profile service failed the logon. user profile cannot be loaded

Just a thought, did you password the default administrator account?

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When I tried to log on to administrator account on vista laptop this morning I got the following error massage "The User Profile Service failed the logon. User profile cannot be loaded." I did some research and found a potential solution: The User Profile Service failed the logon. User profile cannot be loaded.

However the problem is that the solution needs a working administrartor account and the only account I'm able to log in is a standard one with no power to change account type or boot into admin safe mode/ do a command prompt whatsoever.

Would anyone happen to have an alternative solution that doesn't require an admin account to fix this?

A:Vista - The User Profile Service failed the logon. User profile cannot be loaded.

Was able to log on in safe mode and follow the registry edit procedure. Thanks anyway

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I cannot find the solution to this anywhere for months now. I've had to do a clean reinstall of my win xp HE. My old user account has dissapeared from user accounts. its still in win explorer is "documents and settings" but every time i try to access it, it says access is denied. Also tried doing so in dos, and with other various programs. I've managed to get the files from within the folder using "getdataback for ntfs".
Would appreciate it if you could help me.

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I was working on a computer running Windows XP SP3 remotely last night and I needed to boot the computer in Safe Mode with Networking and then access it again. I opened up msconfig and configured it to boot in Safe Mode and I checked the networking box. I read a few articles and thought that this wouldn't be a problem, but it should have occurred to me that when in Safe Mode, Remote Desktop wouldn't work.

Anyways, this morning the employee came in and sat at her computer (which was still in Safe Mode with Networking). She logged in and read my email and we tried to think of a few ways to get the computer out of safe mode (She did not have admin credentials and there is no admin at her location). She was able to use TeamViewer on her computer because it was installed previously, LogMeIn did not work. I was able to log in the computer with TeamViewer, but her user account is logged in, and when I try to run things as an administrator it says I do not have valid permissions. I have tried with my domain admin account and the local admin account, but I think the OS never had the Admin account set up properly, because it keeps rejecting my credentials.

Anyways, I'm kind of dead in the water. I can run cmd as a basic user, and I can't figure out how to get into msconfig to tell it to boot normally.

Oh, and I did have her reboot the computer and press F8 and set it to boot normally. It still went into Safe Mode.

A:Stuck in safe mode with networking - can't access anything as an admin

Hi! See if the following may provide a clue as to your problem.

Xp activated in Normal and safe mode, but not in safe mode with networking: http://www.tomshardware.com/forum/267926-45-activated-normal-safe-mode-safe-mode-networking

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Hi There,

I'm running WinXP SP3. For the last few days, I've only been able to access the internet when I'm in safe mode and logged on as the administrator. I've tried multiple browsers. I've run a virus scan (ESET smart security), and I'm clean.

I followed the instructions to "ping" and then tried the Stack repair instructions. The results are posted below.

Any suggestions?

Thank you so much for your help!!!!!

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Rachel von Hindman>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : RACHEL
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit Cont
Physical Address. . . . . . . . . : 00-21-70-BE-A0-54

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Dell Wireless 1505 Draft 802.11n WLA
N Mini-Card
Physical Address. . . . . . . . . : 00-1C-26-AC-E0-AA
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . :
Subnet Mask . . . . . . . . . . . :
Default Gateway . . . . . . . . . ... Read more

A:Solved: Can only access internet as admin in safe mode

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I am working for someone and using their computer. I have accidentally infected this computer and do not have access to the Administrator account to change/revert things. I am in safe mode now and can access the internet. I have tried calling places like Symantec to get help over the phone and there is not much they can do without admin access. I will post the DDS log at the end. The GMER was not able to scan my computer, most likely because of the infection.

I apologize, I do not remember the exact names of the infection or the "antispyware program" that was running after. The virus started with an S and sounded like syndavi. The "antispyware program" was called AntiSpyware _______. I have Symantec Endpoint protection on this computer. I can restart out of safe mode to find these but I would rather not make anything worse as it is not my computer. Is this possible to fix without admin access? Will pay well if it is able to be resolved. Thank you so much for your help!
DDS (Ver_10-11-27.01) - NTFSx86 NETWORK
Run by vevans at 13:00:33.75 on Fri 12/03/2010
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2013.1367 [GMT -5:00]

AV: Symantec Endpoint Protection *On-access scanning disabled* (Updated) {FB06448E-52B8-493A-90F3-E43226D3305C}

============== Running Processes ===============

C:\Pr... Read more

A:Infected with no admin access, running in safe mode now

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the resu... Read more

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Hello! New here!

As of today, my administrator account will not log on and it is password protected. I get the message:
The user profile service has failed the logon
User profile cannot be loaded!
​This has happened before - but a simple restart fixed it. However this time it simply will not log on. My guest account works but has no admin rights. Entering the admin password for changing settings does not work either.

I have tried to boot in safe mode. Pressing F8 results in bringing up a box asking what I'd like to boot from. There are 3 choices, my master, slave or DVD drive. I chose my slave out of curiosity (knowing probably not much would happen, since its old, running xp and doesn't really relate to the issue) and it brought up whether I wanted to run in safe mode etc then just blue screened (which is nothing new to me since it did that when it was a master). After re-booting, I pressed F8 and chose my master drive. However this time it didn't take me to the safe mode selection screen - it just booted windows normally. I tried to log on and again the failed message appeared.

I'm not sure what to attempt next. I'm trying to avoid doing a clean install and starting again since I don't want to lose anything. Would removing the slave drive and then trying to boot in safe mode be the next step?

Any help appreciated!

A:Solved: User failed to login and safe mode issues

I managed to solve the problem on my own. I went into BIOS and disabled all my drives apart from the one I wanted to start up and this still did not allow me to boot in safe mode.

I tried the good old ''Have you tried turning it off an on again'' - meaning I pulled out the power cable of the computer to try and manually force it into safe mode, which actually worked.

So after booting up in safe mode (due to me pulling the power cable out) I logged onto my account and just did a system restore from a few days ago!

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I'm using Windows XP Professional.

I am not able to log back into my Administrator account. I'm stuck in a limited user account and though my Administrator account is set w/o a password, I still can't login, even through my computer's Safe Mode (which is was the Dell service person suggested).

This problem occurred yesterday while I was trying to eliminate the login screen from my computer's startup. Initially, I used a tip from Annoyances.org by entering "control userpasswords2" in the Run menu and turning off the "Users must enter a user name and password to use this computer" option.

It didn't work, so I tried the second solution that Annoyances.org listed. I installed TweakUI, opened it, expanded the "Logon" branch, clicked "Autologon," and then turned on the "Log on automatically at the system startup" option.

At some point in this process, I also created a new user account but realized later that it was only a limited account. This may or may not have to do with the problem. I also may have deleted another account from the computer that had Admin capabilities. But as of now, I am stuck in this limited, non-Admin account because it's the only account that has a password. When I try to log into my Administrator account (w/o a password, as I've always done), I get this error:

"The system could not log you on. Make sure your User name and domain are correct, then type your... Read more

A:Can't access Admin account even in Safe Mode (TweakUI the problem?)

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I have an external drive which I'm trying to reuse as a storage only medium. It's a usb drive on which at one point I managed to install a limited version of windows xp,to run on my first netbook (which I no longer use). I have put other stuff on the drive so I don't want to format it, but there are two files I can't get rid of.They are macromedia flash files. (ocx and exe). I tried taking ownership, running cmd adminstrator, going into safe mode with command prompt, and running admin powershell. I can see the attributes - A and R but I can't change them. I've also tried deleting them via filemenutools delete locked files, but that does not help me either. I want them gone, can anyone help me? I've read one other post where the OP had the same problem, but his problem was solved because his antivirus program eventually decided his file was a virus and got rid of it. So it is possible, but I can't find what to do. I guess it's not a big thing but it bothers me that I'm not able to remove these files no matter what I do. Help would be appreciated...

A:access denied when I delete files in safe mode admin

I would just reformat it personally. Start from a clean slate.

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I recently tried working with my Sony VAIO Desktop. I upgraded from Windows XP to Windows 7 and ever since I did this I have had a few problems (keyboard would disable after the W7 OS Loaded, etc.) I have been working to remedy this problem and others by 1) cleaning up the hard drive, registry, memory, etc. using AVG Antivirus which I recently installed and its family of products, 2) updating drivers to Video Controller and Storage Controller which AVG alerted I needed to update in Device Manager.

I attempted to update the drivers to the two controllers mentioned above and as windows started to search the internet for solutions after 1-2 hours, I did not get a response and my screen/OS became unresponsive so I had to do a cold boot. (powered off for 15 cycles - standard).

I rebooted my system this morning to find that once I logged on I got - "User Profile Service failed the Logon- User Profile Cannot be loaded" press Ok and it sent me back to the Windows 7 SP1 logon screen again. (looping)

Please provide any knowledge on what to do to remedy this issue. Thanks in advance. Daveq

A:User Profile Service failed the Logon- User Profile Cannot be loaded

Hello Daveq, and welcome to Seven Forums.

The tutorial below should be able to help with this error.

User Profile Service failed the logon. User profile cannot be loaded.

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Hi, at windows start i get the message "The User Profile Service failed to logon. User profile cannot be loaded". There was no known activity last time system was up and running and it was shut down normal.

The desctop(HP) was delivered some years ago with V7 installed, ONE personal userID with admin auth. was created. Then a System repair disc was created.

What is the safest and simplest way(if any) to fix this problem and maintain the user data?(I did see support strings about this problem but they seem very complicated and confusing to me)

1. Shoud I restart system some functional key to get into safe mode or use the System repair disc and then what option?

2. Should I then logon to the default accountID(not known to me), and restore system to older backup point or shoud I try to repair the personal UserId?

Please advice

A:The User Profile Service failed the logon. User profile cannot be load

Hej Stene, v?lkommen till Seven Forums .

See this tutorial for fix: User Profile Service failed the logon. User profile cannot be loaded.


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 Hi all, I just got a new x1 Yoga, which I installed windows 10 comes without a Wifi driver, i download the driver and instaled, when i connect to the internet for a period, windows returns to the login screen and i receive the following error message: "The User Profile Service failed the logon. User profile cannot be loaded" when i try to login.i tried to edit the regedit by change rifcount, i tried to install windows 8 and 8.1 and windows 7 but still the same problem, i tried to install all driver with driverpack before connecting to the internet and stop the updating windows this helped me just for 3 days and the problem come back, Any ideas on how to fix this problemsorry for my bad language

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I had the following error:

The User Profile Service failed the logon. User profile cannot be loaded.

I googled how to fix it. I now can't get to my photos from my other user account. How can I get to them so I can burn them on a DVD and clear up some of my hard drive? I can still see they are there in my Picasa program just can't get to them on desktop now.


A:The User Profile Service failed the logon. User profile cannot be loaded.

Use an admin account, go to the account's picture folder you had before, and answer yes if it asks if it should modify security. ( haven't done this in a while so I can't remember the exact wording )

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I have a very annoying problem on wireless tablets running windows 8.1 update. 
The tablets boot nice and fast (approx 30-35 seconds) to the ctrl + alt + del screen. 
However the network mandatory profiles used by students do not work for another 60 seconds after that. 
For the first 60 seconds or so after ctrl+alt+del shows up they get the error message "User Profile Service Failed the sign-in.  User profile cannot be loaded".  After that they
will login just fine.  
We've looked at procmon bootlogs and it shows BADNETWORKPATH the first couple of times you try to call the network path to the mandatory profile.  
We have tired setting various Group Policy Objects to force them to wait for the network based on various other posts on this  and other sites. 
Always wait for the network, Wait for group policy processing, wait for network timeout etc.  None of them seem to make any difference. 

Can somebody explain to me how to resolve this issue. 

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Recently i have had a few users in our domain unable to logon due to this error. To fix the issue  i have been deleting their local profile and then logging back on so they pick up the mandatory profile stored on the server and everything then works
Server is running server 2008 r2 and workstations are running windows 7 pro. 
I have just noticed the below error in the event logs on a few of the affected machines.
Windows cannot copy file \\?\C:\Users\lnyberg\AppData\Local\Temp\jds1029303519.tmp\ to location \\?\UNC\CM-DC01$NOCSC$\Profiles$\StaffNew.V2\AppData\Local\Temp\jds1029303519.tmp\. This error may be caused by network problems or insufficient security

DETAIL - Access is denied.
Is this what could be causing the issue with logging on? I am a bit confused as to why it would be trying to copy a temp file back to the mandatory profile on the server.
Any ideas would be great

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Im trying to create a new user account on my computer, but every time i do that, Im unable to login to that name. Only the administrator account is accessible. All new accounts createdwill give me this message:
"The User Profile Service failed the logon. User profile cannot be loaded." This applies to the guest account as well.

If this helps, when you go to C:\Users, only the main account's folder and a folder called "Public" is present. Im pretty sure it should have showed the folder of the newly created account. Because of this, im unable to copy files from my main account to the new account as the folder for it does not exist.

This is frustrating as im trying to create an account for my brother with parental controls. But we cant even access it without it saying that the user profile cannot be loaded. How can I fix this?

I've been following these instructions from Microsoft:
I went to the registry editor and went to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList. It seems that there isn't even any folder associated with the new account. I was only able to find a folder associated with the main account. But none for the new accounts.

A:The User Profile Service failed the logon. User profile cannot be loaded

Back to the beginning...what steps did you actually take...to create a new profile?



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I have literally tried every solution found online and NOTHING seems to work.  Our environment, Windows server 2008 domain controller, Windows 7 Pro x64 bit PC's.  Trying to login as a domain user and get the error " User Profile Service failed
the logon.  User profile cannot be loaded".  I can only login with the domain Administrator account, or the local administrator account.  We are NOT using Roaming profiles.  The application event logs do have event error 1500 and event
warning 1509.... see screenshot below.

What I have tried:
Microsoft FixIT 50446
Tried editing the SID's out of the registry manually per KB
Deleted all domain user profiles from machine
Removed PC from domain and rejoined
Deleted user account from Active Directory and recreated
Verified GPO was not configured to "allow users to logon with temporary profiles"
SFC /scannow
Fresh install of Windows 7 Pro
Live Essentials was never installed (some forums referred to the .sqm file fron event ID 1509 possible relating to an issue with Live Essentials)
Google update was never installed (remember seeing it referred to in a forum as well)
I am now out of ideas..  This has been an ongoing issue for about a month and I am finally admitting defeat.  This is my last effort to get help before breaking down and paying the $259 to Microsoft to help resolve it.
Thank... Read more

A:User Profile Service failed the logon. User profile cannot be loaded.

Hi Phillip,
I would like to verify whether the issue only occurs on special Windows 7 computer or on all Windows 7 computers.

I suggest checking the permission of the user profile folders and Default folder. Make sure the users has full control of their profile folders.

Meanwhile, ensure the users are the owner of the C:\Users\theirname\NTUSER.dat. Also, please put NTUSER.dat in the security software exclusion
list for testing.
Please also post in Server Forum to get more assistance.
Best Regards,
NikiPlease remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

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On my daughters W7 x86 PC the above message is happening when she tries to logon, the PC was set up with two users, I do noyt know if the other user can logon as she is away and we do not know the password.

What can I do to fix this error, all the fixes I can find require the user to logon, which is not happening.

Any ideas on how I can proceed.



A:The User Profile Service failed the logon. User profile cannot be load

Hello Daniel, and welcome to Seven Forums.

The tutorial below can help with fixing this error. The "In Preparation" section at the top will help to get logged into an administrator account to be able to do the rest of the tutorial. If you have any questions, then please feel free to ask.

User Profile Service failed the logon. User profile cannot be loaded.

Hope this helps,

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I have a Dell laptop that has Windows Vista. Received the below message after I typed in my password for the adminstrator account

The User Profile Service failed the logon. User Profile cannot be loaded

I went into Safe Mode and was able to get to the desktop of the laptop. I attempted to go to administrative tools to try and add a new user account but I don't see an option for that.

Any suggestions would be greatly appreciated.



A:The User Profile Service failed the logon. User Profile cannot be loaded

Here is the Microsoft support article for that.

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windows 7 will not let me log on to my administrator account.  this is my son"s computer. could he have downloaded something that is causing this?  how do i fix it? thanks!

A:the user profile service failed to logon user profile cannot be loaded

i was able to resolve the problem.  system restore in safe moce,

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lately when i try to turn on the Guest user ( its my first time to turn on it)
then when i try to log on using guest i encounter a error message?
the user profile service failed to logon user profile cannot be loaded , i already try to make another user but the message or error is still appearing ,

but my main user is working im just worried about this and i already try some solution here but its not working

im using Windows 7 , thank you in advance !

A:The User Profile Service Failed to Logon User Profile Cannot be loaded

Hello John,

You might see if the tutorial below may be able to help fix this for you. User Profile Service failed the logon. User profile cannot be loaded.
If not, then I'd recommend to turn off the Guest account, delete any 501 key below found for the C:\Users\Guest account at the same registry location in the tutorial above, delete the C:\Users\Guest folder, and restart the computer. This will give you a fresh start with the Guest account as if you never turned it on.




Hope this helps,

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i encounter this problem when i try to login my account which is under a domain.

User profile service failed the logon User profile cannot be loaded.

Will the OU in ad will affected this problem? Firstly, this machine hostname have not move to Finance OU. But i can login my own account. my account has move to Finance OU. I try my colleague login id as well. His user account was also in the Finance OU. but he cannot login. he get the user profile service failed the logon. user profile cannot be loaded. This is cause by OU or is it the windows issue? i have try to rejoin the domain same problem. This is a new machine so i believe the registry fix on the profile list does not help at all. i try to copy the default folder under user to my usb and then transfer to the new pc same problem as well.

anyone have any solution to it ?

A:User profile service failed the logon User profile cannot be loaded

You'd need to ask your IT Adminstrator.

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I've searched for about a week now and have not found a solution. I followed the suggestions about the corrupt Profile and the .BAK SID, but neither are my situation.

My SID is fine - I did manage to find a temporary fix. If I delete and recreate the user in Active Directory on the server it fixes the problem. The problem is, I have 300 computers and every morning there are at least 10 - 15 users I must do this to. Not an ideal solution.

We bypassed Vista, so we had no idea that this Microsoft bug existed until last week.

A:The User Profile Service failed the logon. User profile cannot be load

Hello ! Welcome to SF !

Check this article from Microsoft run the Fixit and see if that help Error message when you log on to a Windows Vista-based or Windows 7-based computer by using a temporary profile: "The User Profile Service failed the logon. User profile cannot be loaded"

- Captain

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hi, when i try to add an account in my microsoft laptop windows 8.1, it always show The User Profile Service failed the logon. User profile cannot be loaded. Im done doing the process suggested before but it doesnt work, so i decided to delete
the account and from now on, i cannot add an account in my laptop. 
note. Im already done fixing it, in safe mode and make changes to registry editor, the .bak one but idoesnt work

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Today, Dec.20th, I wanted to create a standard user account for testing.
I named it Test.
When I tried to log on to Test account, I received the above message.
I used the tutorial compiled by Shawn but failed :
The User Profile Service failed the logon. User profile cannot be loaded. - Vista Forums

Problems :
1. I don't remember when was the last time I successfully created a new user account. Therefore, not knowing which is the good restore point for this matter.
2. The tutorial mentioned SID key with .bak at the end.
There are 3 SID keys, but none has .bak at the end.
3. name of ProfileImagePath is as follow ...........
a.1001 belongs to t-4-2
b. 500 belongs to Administrator
c. 501 belongs to Guest
I don't see the SID key for the Test account.
Therefore, I am stuck. not knowing how to proceed.

see screenshot :

Please advise.
Thank you.

P.S. Guest account was NEVER activated.


A:User Profile Service Failed the Login User profile cannot be loaded

Hello t-4-2,

The SID key for the user profile will not be created until the first time a newly created user account is logged on to.

You might see if this part of the tutorial may be the issue you are having.

Rob Brooks-Bilson's Blog: Fix for Vista's: The User Profile Service service failed the logon. User profile cannot be loaded

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