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Blank blue screen after shutdown

Q: Blank blue screen after shutdown

I have Windows XP Professional installed on Intel dual core 3 GHz with 1GB RAM. Monitor goes to blank blue sreen after shutdown and remains for more than 5 minutes before power off with only mouse pointer active. Please help.

Preferred Solution: Blank blue screen after shutdown

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Blank blue screen after shutdown

hello & welcome to TSF,

please follow this

now what i need to do is go to your (device manager)

now once there you will want to select from the toolbar of the window(veiw) then a drop down menu / from it you will select (show all hidden devices)

now if you see any (red or yellow) quotation marks , make a note of what they

now go to the (event veiwer) this is thru the (administrator tools) in the control panel
here you will find 3 to 4 subcatagories

you will want to check each of them for this is where windows keeps track of all errors
now you will want to make notes of the errors that have been recorded ( you do not have to make notes of double entries just of the dates of their happenings & how many there is)

do you have a Windows Xp cd, not the restore cd's that come with some systems, the cd will have the Windows logo & 3D hollowgram/image on it

if you do not maybe you can barrow one from a friend/family member/co-worker as long as it is the same version that is on your system

if you have (Windows XP Home Ed. sp2 ) then the cd will have to be that / if you have a cd with (Windows XP Home Ed. )you will have to sliptream (SP2 ) onto a disk that you create

this also applies to (Windows XP Professsional )


now if you do have the Windows XP cd with sp2 please follow these steps


performing a (sfc) system file checker

It is a scan that checks the core files & dlls of the (os) operating system and replaces them if they are corrupt or missing with the correct original version


#1 then select (run) , then press enter
a window will open
#2 type in ( cmd ) then press enter
another window will open
#3 type in ( sfc )then press enter
another window will open
#4 type in (sfc /scannow ) then press enter ( notice the space between the (sfc & /)

now a scan will start , have your (Windows XP software disk ready ) your pc may ask for this disc when it starts or during the scan( so you must sit with the pc while this scan functions ) , if it does then incert the cd into one of your cd/rom/player's , your pc will then reconnize it and continue , you will then have to minimize the splash screen for the cd to see the scan , when the scan is finished you will need to close the cd and all open windows , then remove the cd

you will then need to do a ( Disk Cleanup ) , then empty the caches & temp files thru the (Internet Options) , then do a defrag

restart your pc

then do a defrag again after the reboot

then get back to us


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Gest a Blue Screen no message.....no error nothing comes up just a Blue blank screen

A:Gest a Blue Screen no message.....no error nothing comes up just a Blue blank screen

more info please. we need more info before we can help you out. system specs, what is the error message? etc.etc.

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I am left with a mouse in the middle of a black screen on Startup after I press Shutdown the time before.

If I choose Restart, the desktop comes up OK when it starts

Is this a known error ?


A:Solved: Blank screen after Shutdown. OK after Restart

Maybe I have not described it properly
Computer running OK

Choose Shutdown - Shutsdown OK

Press On button

Blank screen with curser on startup

Hold in On button to switch off

Press on button

Choose Start Windows Normally

Boots OK

Choose Restart

Reboots OK

Choose Shutdown

Shuts Down OK

Press On button

Blank screen with cursor
It seems that choosing shutdown before using the computer again results in a Blank Screen on restart the next time

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Hi all,

Starting yesterday my computer would go through startup... while loading the desktop it would crash to blue screen with white text (unfortunately, I can't remember the exact error message). If restarted, it either goes to a blank black screen or back to blue, and I could only get the computer to operate in safe mode with networking. My antivirus software (avast free, malwarebytes)scanned and found no infections.

I have Windows 7, Samsung laptop.

Today, I was able to start the computer normally and am functioning with internet (still acting a little funny), but I am sure something is still not right. I also did a system restore last night, with the same problems (crashing, not starting up).

Any assistance would be highly appreciated!

Thanks in advance,


PS: I (goofily) started a similar topic in the "Windows 7" forum section without knowing this section was down here... Sorry! I tried to delete the topic/post but couldn't. Thanks.

A:Blue Screen with Error Messages, Blank Black Screen on startup

Hello,I will be helping you with your problems. Please be patient while I assist you.Some points for you to keep in mind while I am helping you to make things go easier and faster for both of us Please do NOT run, install or uninstall any programs, unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post. Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process. Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At the top of your post, click on the Watch Topic Butt... Read more

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i'm having to boot into windows xp. on power up sytem goes through the windows xp splash screen (with progress bar) and then instead of login prompt it goes just into the blue screen with moveable mouse pointer arrow.

issue seems to be similar to:
but recommended solutions didn't help so far.

symptoms just before issue - was not able to run use some system features - utility to turn off the display, utility to bring up battery info - everything was working fine before this

what i've tried:
boot to Last Known Good Configuration - resulting in the same blue screen

boot to Safe Mode / Safe Mode with networking / Safe Mode with comman prompt - resulting in blank (black) screen with "Safe Mode" in the corners and moveable mouse

test the hardware (hard drive / memory etc.) via build in PC Doctor - all seems to be working
i am able to use bootable XP CD from other machine to get into Recovery Console
i am able to boot to simple live XP using BartPE-XPE usb key and access the hard drive

could you please help me to find solution to this issue
thank you in advance

A:Solved: blank blue screen with mouse arrow after xp splash screen

Hi krajicek, u having a same problem as me.

Btw.. yours is laptop or desktop?
If laptop wat brand are u using..Mine are FUJITSU laptop and i still
can't get it work.
I boot from the WinXP CD and it still can't recovery as well and i try
safe mode aslo can't work too..

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Hello everyone. I'm new the the forums here (as in just registered), but I need some help please. Basically after attempting to open firefox today (as I have probably over 20 times a day for the last year at least), I received a blue screen of death, and now my computer seems to be shot. I know how difficult it is to diagnose something without being able to see it, so I made a short little 4 min video of me trying to turn it on and what it does. Hopefully this has happened to at least someone before.

Blue Screen of Death - YouTube

A:[SOLVED] BSOD help. Blank screen after BIOS pop up and blue screen while trying to re


From the video you provided (which is great, by the way)... your system is failing to POST. Essentially if the system detects that a device or component is failing to provide the accurate information, which ensures that it would then be safe to run, the system will not POST.

From the looks of it, your hard drive or memory appears to be the issue which is the issue in most of the cases like this as you're BSOD'ing right after loading the Windows disc and after it loads the files necessary for the install.

My current advice:

1. Clear / reset the CMOS and try booting up and or loading the disc again.

2. If possible using another system, possibly a laptop... etc, download and run Memtest86+ -



Download Memtest86+ here:



Which should I download?

You can either download the pre-compiled ISO that you would burn to a CD and then boot from the CD, or you can download the auto-installer for the USB key. What this will do is format your USB drive, make it a bootable device, and then install the necessary files. Both do the same job, it's just up to you which you choose, or which you have available (whether it's CD or USB).

How Memtest works:

Memtest86 writes a series of test patterns to most memory addresses, reads back the data written, and compares it for errors.

The default pass does 9 different tests, varying in access patterns ... Read more

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Ok, so I had to force a shutdown yesterday because explorer.exe suddenly froze and I couldn't even get Process Hacker to restart explorer. I held down the power button and turned the laptop off. Since then, I haven't been able to boot at all. I get a black screen, as if the screen hasn't turned on at all. Just the power LED lights up. And since it won't even reach the BIOS screen, let alone give repair options for booting Windows 7, I'm stuck. I tried connecting it to an external LCD display (which always works) but even then, blank screen. So I guess the display is still alive.

I have a Dell Inspiron 1525 laptop. The DVD-drive spins and even ejects when the laptop is turned on, but it won't boot from any recovery disc. I've tried starting it with one of the RAM sticks removed, tried swapping the other one in the other slot too, tried starting it with the battery removed and directly from the adaptor, tried starting it with the Hard Drive and DVD-drive removed, in all possible combinations.
I've even tried just leaving it on for hours, hoping that it would just work randomly, but no use.

I've gone through a gazillion pages on the internet in the past day, reading about similar cases. To me, it seems like forcing a shutdown somehow messed with the BIOS. I really want to find the damn CMOS cell and try to reset the BIOS, but in this particular laptop, dismantling is a nightmare. I can't get past taking the palmrest apart. I'll have to take it to a technician to check th... Read more

A:Blank screen: Laptop won't load BIOS after forced shutdown.

I think you should take out the CMOS battery, so you can reset the BIOS?

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I was working on my pc today, when an error message came up that said something like windows has encountered a fatal error and must shut down... if this is the first time you have seen this message restart, otherwise... it said something about it may be caused by low disk space... After restarting, now I just get a blank screen...nothing.. no beeps, no bios. The fan on the cpu spins and the light on the board comes on, but no output... I tried putting in the ram sticks one by one to see if one was bad. I plugged another power supply in to no avail... Any advice on where to go from here greatly appreciated. Thanks.

A:Got a fatal error message, windows must shutdown, now just a blank screen??

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First I run Windows 2000 and keep it updated as much as Microsoft releases updates. I also reguarly run anti-virus, anti-spyware, defrag, etc. The problem started 2 weeks ago when I booted the computer it showed the MB splash screen and then instead of the 2000 loading screen it just showed "Error loading OS." in the top left. Well I figured the hard drive was going so I pulled it out, blew it off, tapped on it, checked connections and stuck it back in. Rebooted and everything seemed fine and has the past 2 weeks. Well today I was playing Civilization 4 and the screen went blue. Yes the dreaded blue screen, but no error messages on the screen or anything. Just a solid blue screen. The computer didn't respond to anything so I pushed the power button on the case. Well upon restarting nothing happens. Just a blank screen. No MB splash screen or anything. Everything is powered up and I can hear the hard drive spinning, but nothing is on the screen.


Windows 2000 Pro
ASUS P4C800E Deluxe mobo
3.2Ghz P4
1.0 GB Kingston ValueRAM
ATI 9800XT
Maxtor hard drive (Old)

Any help is appreciated.

A:Error loading > Blue screen > Blank screen

Doubt this will help but have you tried seeing if you can start in safe mode?

Reboot and hit F8 as it tries to start up. Think it is F8 in 2000

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I've XP Home Media Center edition on my Dell 9100 PC.

During the last year I've been getting occasional blue screen on shutdown. It never causes an error or apparent problem on restart and I cannot predict when the blue screen will occur next.

Note: I use firefox instead of IE, because over a year ago for no apparent reason IE ceased to work and caused my PC in to a hard lock up. After all the reinstalls, etc, I just gave up and went over to firefox, but I lost microsoft updates in the process. These blue screens did not start during this same time period, but could be indirectly related...I do not know.

Excerpted error message info is pasted below; please help!

A problem has been detected and windows has been shut down to prevent damage to your computer.

Technical information:

*** STOP: 0x0000000A (0x00000034, 0x00000002, 0x00000001, 0x806E6A16)
Thank you

A:shutdown blue screen

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Hi there.

Once again my parents computer is in need!!

Whenever we go to Start--> Shutdown, everything shuts down (says Win98 shutting down etc). then all of a sudden the fatal blue screen comes on. And you just have to hold down the power button to turn it off....

Here is the HJT log.



Logfile of HijackThis v1.99.1
Scan saved at 14:03:14, on 25/04/05
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
... Read more

A:Blue Screen on shutdown


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Just lately my computer has developed the following faults and I was wondering if they are connected and what is causing them.
When I go to shut down I immediately get a blue screen with several error numbers,also sometimes I will start a program and it will disappear off the screen and I will have to restart it.

A:Blue screen on shutdown

Welcome aboard Download BlueScreenView (in Zip file)No installation required.Unzip downloaded file and double click on BlueScreenView.exe file to run the program.When scanning is done, go Edit>Select All.Go File>Save Selected Items, and save the report as BSOD.txt.Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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After buying my new computer 3 months ago, a series of issues have started.
On and off, Somtimes within days other times only within weeks i get a blue screen shutdown. All i manage to read is "Driver - Equal to or less" and then bum..

My info is:

Win 7 home
msi motherboard z87-g45
intel i5 4670k
gtx 760 twinfrozr
In my log i find the folowing description: ( im not a comp. wiz, so i might be looking in the wrong place?)

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="EventLog" />

<EventID Qualifiers="32768">6008</EventID>




<TimeCreated SystemTime="2013-11-06T14:02:16.000000000Z" />




<Security />

- <EventData>


<Data />

<Data />


<Data />

<Data />

<Binary>DD070B00030006000F00010005001E01DD070B00030006000E00010005001E01600900003C000000010000006009000000000000B00400000100000000000... Read more

A:Blue screen shutdown - need help

I've tried updating various drivers, but so far no luck, so having trouble issolating/identifying the problem :(

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Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 1033

Additional information about the problem:
BCCode: f4
BCP1: 00000003
BCP2: 88B2C030
BCP3: 88B2C19C
BCP4: 82C33D90
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:

A:Blue Screen on every shutdown

Please zip up and upload the contents of the C:\Windows\Minidump folder
This single memory dump file doesn't list any specific issues.

Also, please remove or update these older drivers that were loaded at the time of the crash. Don't use Windows Update or the Update drivers function of Device Manager.
Please use the following instructions to locate the most currently available drivers to replace the one's that you uninstall OR remove:

How To Find Drivers:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: http://www.carrona.org/drvrdown.html

Here's the older drivers. Please pay particular attention to any dated 2007 or earlier:

HCWBT8XX.sys Wed Jan 25 16:14:06 2006 - Hauppauge WinTV WDM Driver for Bt848
CT20XUT.DLL Mon Aug 20 07:42:37 2007 - Creative 20X Utility Effects
ctaud2k.sys Mon Aug 20 07:40:42 2007 - Creative Audio Driver (WDM)
CTEXFIFX.DLL Mon Aug 20 07:42:34 2007 - Creative XFi Eff... Read more

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hello, I have a one-month-old Acer Aspire 1410 11.6" notebook running on Windows 7 64-bit home premium. Twice now, it has encountered a sudden error and shut down improperly.I have run Bullguard (which found 3 infected files, but only ADMT cookes) and Spybot S&D, which found nothing. I also scanned with Microsoft Security Essentials, which found nothing.However, in looking into it more closely, I found that it is associated with Blue screen, which according to many chat forums and googling, etc, I've looked at, is a potentially serious problem.I've just scanned and saved a log with Hijackthis. Could someone have a look at it for me, please?EDIT: HJT log removed, used only in BC forums dealing with malware ~ Hamluis.

A:blue screen shutdown

Welcome to BC

Let see if we can find any BSOD errors Logs.

Download Blue Screen Viewer (http://www.nirsoft.net/utils/bluescreenview.zip)
extract the zip file
run the program
when it done scanning
go to file>saved selected items it will save them in a txt file and copy and paste all the information in your next post.

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I am running WinXP SP2 on 3 computers: a Dell9100, an IBM T40 and a Dell Optiplex. Automatic WinXP updates is turned on for all three. All 3 have recently developed the same problem. In particular, when they are shut down, the shut down process seems to hang just before the monitor would "go dark". Thus that "other" blue screen persists until the computer is manually turned off. This occurs about 50% of the time on any machine. Since all are set up for automatic updates and the problem started on all machines within a day or so, I suspect that a recent update to WinXP is the problem.

Any help would be appreciated.

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Almost every time I shut down windows 7 Pro I get a blue screen.
The technical info
Stop: 0x0000005 (0x0000000000000008, 0x0000000000000002, 0x0000000000000000, 0xFFFFF80002FACB05)
I would like to resolve before I upgrade to Win 10


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I am getting a blue screen with
'driver_irql_not less or equal' and then laptop shuts down

I am running Windows 7 on an Acer Aspire 5738Z

My only recent downloads were AVG anti virus and Skype

Any suggestions appreciated


A:Blue Screen then shutdown

post the mini dumps


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Windows is shutting down randomly. Blue screen. Problems:

Locale ID: 1033

Additional information about the problem:
BCCode: 1000008e
BCP1: C0000005
BCP2: 8708C755
BCP3: B639567C
BCP4: 00000000
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

Files that help describe the problem:

This has happened numerous times. Also, on start-up, I am having "Windows Installer" "Tray Ap" "HPP" after trying to uninstall an old printer.

A:Blue screen shutdown

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For the second time now, whenever I go to shut down my laptop this blue screen shows up for no more than 2 seconds..so I wasn't able to read everything on it, but I tried to scan it quickly and all I could see was:
"Windows encountered a problem and needs to shut down to prevent damage".
Then after that, it goes away and my laptop shuts down normally.

But what is this, and why does it keep showing up?..before turning off my laptop I closed all my programs and everything, nothing was open. Is this something I should be worried about?
I scan my laptop regularly too..I'm just a little bit worried, is there a problem with my laptop?

Can you guys please help me out?
I don't think I've ever had this before..

-Thanks! =)

A:Blue screen at shutdown ++

Post in the BSOD forum: Blue Screen of Death (BSOD) Posting Instructions - Windows 7 & Vista

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ok well heres the problem.

recently, two computers at our office started having problems with shutting down. the computer would go through the shutdown process and everything seems fine until the very last second before the power cuts, it blue screens with

followed by the stop code

STOP: 0X0000000A (0x000000B0, 0X00000002, 0X00000000, 0X805E33D)

both systems are running win xp sp2.
did some research on this particular stop code, came up with a few suggestions along with microsoft's suggestions.

i tried:
last known good configuration
reseating the ram
disabling all the startup apps

none of which worked. i was going to try to repair the os using the xp install cd. but before i did i wanted to see what other people though about it.

lastly, no new hardware was added to the systems recently, so i think the culprit is some software the guys from higher up pushed out remotely.

any ideas?

A:blue screen on shutdown

Here... try this. Might help you out:


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New Windows 7 build - 1 month old. I have been getting a blue screen every time I shut down. I have collected the following ones:

Page_Fault_In_Non_Paged_Area STOP 0x00000050 0xfffffA8002C2ED0A
Special_Pool_Detected_Memory_Corruption STOP 0xFFFFF9800380EFF0
Driver_Corrupted_Pool_Memory STOP 0x000000DE 0XFFFFF8A00C6E8408

Others - C0000221 Unknown Hard Error NTDLL.DLL - 0X0000000A, 0x0000007E references TCPIP.SYS

I have updated the MB's BIOS to the latest (Rev. 2 F4), updated the video card with the latest ATI drivers, updated the on-board NIC and sound drivers. I ran 2 different memory checks (came up clean, but I am not ready to rule it out 100% yet), have temporarily disabled my spyware/antivirus client (Vipre) and still getting errors. I'm hoping someone who knows something about these errors can point me in the right direction. Minidumps attached.

Assistance would be greatly appreciated!

Brief System Specs:
OS Windows 7 Ultimate x64
CPU AMD Phenom II X6 1090T
Motherboard Gigabyte GA-890FXA-UD5
Memory G.Skill 8GB (2x4) DDR3 1333
Graphics Card Gigabyte GV-R583UD 1GB Radeon 5830
Sound Card Integrated

A:Blue Screen every shutdown

16 memory dumps from 23 Oct to 09 Nov 2010 (2? weeks)

Most likely this is due to gdrv.sys - a driver component of your Gigabyte Tools program (I'm guessing the ET6 program). Please uninstall the program - then to be sure, check in C:\Windows\System32\drivers to make sure that gdrv.sys is gone. If not, try renaming it to gdrv.BAK

If possible, could you please zip up a copy of that file and upload it with your next post. That way we'll be able to have a closer look at it to see if there's any other info that'll tell us where it belongs.

Keep an eye on Catalyst Control Center as there have been issues with older installations.
Please don't use registry repair/tweaking utilities as they can cause more problems than they are worth.

FWIW - nearly all of the BSOD's blame this file, so it's most likely the cause of your BSOD's. I think that it's installed from the Windows Update site when you're installing Windows - rather than being installed with the Gigabyte utilties, but that's just a guess on my part as I don't have a Gigabyte mobo to test it on.



Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Mon Nov 8 23:32:42.548 2010 (UTC - 5:00)
System Uptime: 0 days 2:35:51.860
*** WARNING: Unable to verify timestamp for gdrv.sys
*** ERROR: Module load completed but symbols could not be loaded for gdrv.sys
Probably caused by : gdrv.sys ( gdrv+30c7 )
PROCESS_NAM... Read more

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My computer will unexpectidly shutdown and then restart. Before it restarts i get a blue screen. Then it will restart and when i log into vista it will have "problem reports and solution" pop up and say that there was an unexpected shutdown. When i go into the "problem reports and solution" and click on the problem i just had it shows this window...

A:Blue Screen Shutdown

this is what i found on microsoft help http://support.microsoft.com/kb/903251 at the bottom of the page it indicates a virus so a good precaution would be to run your av and other malware hope this is of help

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My computer keeps shutting itself down. The problems it reports is this:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 4105

Additional information about the problem:
BCCode: fe
BCP1: 0000000000000008
BCP2: 0000000000000006
BCP3: 0000000000000006
BCP4: FFFFFA8008250000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:

Looking for a solution...

A:Blue Screen Shutdown

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Im having windows blue screen when i shut down windows 7. The shutdown screen appears "Logging off..." then "Shutting down...", then blue screen appears.

At the bottom it says "Dumping physical memory to disk" and has a counter 0 to 100. My computer restarts instead of shutting down and screen comes up windows did not shut down correctly and i can choose to start in safe mode or normally.

When 7 starts and i log on I get that windows recovered from a serious error, I copied the error message below. Any incite would be helpful.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 1033

Additional information about the problem:
BCCode: cf
BCP1: 8F12F9CC
BCP2: 00000008
BCP3: 8F12F9CC
BCP4: 00000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:

A:Blue Screen on shutdown

Quote: Originally Posted by kdh5039


It sounds like a driver issue. Could you please zip and upload the .dmp file from the mini-dump folder?

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Greetings techguys.com'ers!

I am having issues with my laptop.
ASUS F5 Entertainment system, about 3 years old.

I get blue screen of death after shutting down. It went through a phase of restarting when I told it to shut down, I put this down to over heating. However the problem persisted and I was conscious of continuously holding down the power button and damaging my C drive. Looking on the internet and found that through control panel stuff I could cancel automatic restart on critical error. This then caused my laptop to go through logging off, shutting down screen, then the monitor darkened then around 50% of the time, JUST before it shuts down I get the blue screen of death:


Then the techincal information it gives is:

0x00000001 (0xcff30023, 0x000000ff, 0x0000000b, 0xcff30023)

Only things of note recently include the addition of a newer version of Norton (I know) and spybot search and destroy before Norton, however these were added in an attempt to find out if a virus was causing the restarting problem!
A friend has suggested system restore for about a month ago (This has been about 6/7 weeks now. Talk about putting problems off!)

Any ideas?

Thanks a lot!

A:Blue screen just before shutdown

Here is what microsoft says about it.

The Stop 0xD1 message indicates that the system attempted to access pageable memory using a kernel process IRQL that was too high. Drivers that have used improper addresses typically cause this error.

Interpreting the Message
This Stop message has four parameters:

Memory referenced.
IRQL at time of reference.
Type of access (0x00000000 = read operation, 0x00000001 = write operation).
Address that referenced memory.
Resolving the Problem
For additional troubleshooting suggestions that apply to all Stop errors, see "Stop Message Checklist" later in this appendix.

Stop 0xD1 messages can occur after installing faulty drivers or system services. If a driver is listed by name, disable, remove, or roll back that driver to confirm that this resolves the error. If so, contact the manufacturer about a possible update. Using updated software is especially important for backup programs, multimedia applications, antivirus scanners, DVD playback, and CD mastering tools.

updated and comaptiable drivers are very important when running XP. Check your hardware with the HCL www.microsoft.com/hcl If you hardware is not on the list it does not mean it won't work it just means it hasn't been tested by Microsoft and they won't Guarantee it to be compatible. If it not on the list check the manufacturer's website fo an up to date XP driver, if they don't have one you may ... Read more

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Each time I shutdown my computer (Latitude D820, XP Pro SP3) in any form - that is, a re-strart or a complete shutdown - I get a blue screen stating thus:


Technical Information:

*** STOP: 0X0000000A (0X000002F4, 0X00000002, 0X00000001, 0X806E6A16)

Doing a trial and error search for the latest software installment requires patience I don't have. Is there a program that will pinpoint it for me. Preferably one I don't have to spent any money on.

A:Blue screen on shutdown

Double-click BlueScreenView.exe file to run the program.

When scanning is done, Edit/Select All...then File/Save Selected Items. Save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.


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I'm having a problem with my wife's brand-new PC with Vista. The blue error screen appears during all shutdowns and restarts. During shutdowns, after the blue screen appears, I have to hold down the power button to turn off the machine. For restarts, sometimes the computer restarts after displaying the blue screen and sometimes I have to hold down the power button to turn off the computer and then press it again to start up.

When I boot up in Safe Mode, the problem does NOT occur, so that means some application runs at startup that is not shutting down properly. I went through MsConfig and looked at the Startup programs. I unchecked the first 6 of the 12 programs, restarted (so the changes would take effect), and then restarted again (to see if the problem occurred). I still saw the blue screen, so that eliminated those startup programs as the cause. I eliminated the remaining startup programs the same way and then did the same for all the items listed under Services in MsConfig. Still no luck.

What else could be run during startup that's not run in Safe mode? Vista doesn't seem to have a step-by-step confirmation option for startup, and there is no .dbg file produced (as far as I can tell), so I'm at a loss to determine the cause of the problem. Any suggestions would be appreciated.

A:Blue Screen on Shutdown

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within 5 minutes of starting my computer it goes blank with a blue screen and an error message: WHEA_UNCORRECTABLE_ERROR. It will restart. During the restart period the message on the screen first is: START PXE over IPVA then: PXE-E18 SERVER RESPONSE TIME OUT. After this restart or I manually shut it down and restart it works fine all day until the next morning then the sequence starts all over. I'm running Win 10. I've been trying to solve this problem for six months.Thanks,Don

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this is happening a few times a day and only getting worse. I would rate my internet smartness at 1...so not good. Anyway here is what i keep getting. I'll be right in the middle of something (i only use my computer for basic stuff, email, facebook, etc. just general simple things. I have searched for a few weeks on fixing this but i dont have the slightest clue to this stuff. I did install a trial version of norton which didn't help this situation and did do the trouble shooting in safe mode but came up clueless. So what happens: I'll be just on the internet, then I get the blue screen that says A problem has been detected and windows has been shut down to prevent damage to your computer. Check to make sure any new hardware or software is properly installed. (the only thing i've installed was the recommended windows updates but this was going on before that) Then it says if problems continue disable or remove any newly installed hardware (not aware of any) or software, disable BI0S memory options such as caching or shadowing (wouldn't know what that was or where to find it) and it shuts down on me. Heres what comes up when i restart the computer.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA8003490038
BCP3: 00000000B6000000
BCP4: 0000000000010015
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files t... Read more

A:Blue screen shutdown

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Every time i try to shutdown my PC ever since yesterday it keeps giving me the blue screen. I haven't installed anything but i have kept my PC in sleep mode for a very long time.
I got this program called "WhoCrashed" that tells me the reasons of a blue screen or of a crash and these are the results.

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Fri 31-Aug-12 5:49:06 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\083112-29764-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x70040)
Bugcheck code: 0xF4 (0x3, 0xFFFFFA8005824B30, 0xFFFFFA8005824E10, 0xFFFFF800035CF720)
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft? Windows? Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a process or thread crucial to system operation has unexpectedly exited or been terminated.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.

On Fri 31-Aug-12 5:49:06 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0xF4 (0x3, 0xFFFFFA8005824B30, 0xFFFF... Read more

A:Blue screen when try to shutdown

Please follow:

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This morning when I shut down my laptop, it bluescreened just before it should have turned off.

It said something about USB, but the event log entry does not back this up. It is odd it says USB, especially after my problem that was fixed last week that I also reported here on TSG. Here is the event log entry:

Log Name: System
Source: Microsoft-Windows-WER-SystemErrorReporting
Date: 12/09/2011 09:12:58
Event ID: 1001
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Tech-Admin
The computer has rebooted from a bugcheck. The bugcheck was: 0x000000fe (0x0000000000000008, 0x0000000000000006, 0x0000000000000006, 0xfffffa8004b4a000). A dump was saved in: C:\Windows\Minidump\091211-26972-01.dmp. Report Id: 091211-26972-01.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" />
<EventID Qualifiers="16384">1001</EventID>
<TimeCreated SystemTime="2011-09-12T08:12:58.000000000Z" />
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<... Read more

A:Blue screen on shutdown.

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hi i just had an unexpected shutdown and im wondering what caused it ?? if you would be so kind to help me, i managed to get this error message when it restarted

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.
Locale ID: 2057

Additional information about the problem:
BCCode: d1
BCP2: 00000002
BCP3: 00000000
BCP4: 8DEE8575
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:

can you let me know what has happened and talk me through your fixes if it is needed,
many thanks in advance

A:blue screen shutdown


Originally Posted by grantb685

BCCode: d1
BCP2: 00000002
BCP3: 00000000
BCP4: 8DEE8575

Hi Grant. . .

The BCC = Buchcheck code = 0x000000d1 (0xa49ffff6, 0x00000002, 0x00000000, 0x8dee8575). 0xd1 = DRIVER_IRQL_NOT_LESS_OR_EQUAL
and indicates that a kernel-mode driver attempted to access pageable (or bad) memory at a time when it should not have. I need some system info from you as well as the dumps. {Please do the following:

Download the attached zip file and extract the batch and exe file to your desktop. Go to your desktop, right-click on the batch file and select run as administrator. You will see the black "DOS" screen appear and scroll and it will provide you with the status of the script. Then the AutoRuns viewer screen will appear - let it scan (look on bottom-left for status - "scanning..."). When AutoRuns is finished, the screen will close. The batch job will take ~ 5 minutes to run.

The output will be in a new folder found within your documents folder named TSF_Vista_Support. Zip the contents of the new folder up and attach to your next post.

Any ? - please let me know.

Regards. . .




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I've been having an issue where my laptop, a Gateway NV52, displays a blue screen error as it is shutting down, and then it automatically restarts. After signing back in, the screen says that Windows has recovered from a serious error and shows details.

This is the error details I've gotten:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP3: FFFFFA60017C48E8
BCP4: FFFFFA60017C42C0
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

Files that help describe the problem:
C:\Users\Kylar Stern\AppData\Local\Temp\WER-57111-0.sysdata.xml
C:\Users\Kylar Stern\AppData\Local\Temp\WER588A.tmp.version.txt

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How do I go about fixing this issue?

A:Blue Screen during shutdown??

You'll need to provide the logs.. Theres a thread on how to do it here:
Blue Screen of Death (BSOD) Posting Instructions

But it sounds like a poweringt down issue.

Post up the logs and someone will get back to you.

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For the second time now, whenever I go to shut down my laptop this blue screen shows up for no more than 2 seconds..so I wasn't able to read everything on it, but I tried to scan it quickly and all I could see was:
"Windows encountered a problem and needs to shut down to prevent damage".
Then after that, it goes away and my laptop shuts down normally.

But what is this, and why does it keep showing up?..before turning off my laptop I closed all my programs and everything, nothing was open. Is this something I should be worried about?
I scan my laptop regularly too..I'm just a little bit worried, is there a problem with my laptop?

Can you guys please help me out?
I don't think I've ever had this before..

-Thanks! =)

A:Blue screen at shutdown++

Here are the files I forgot to attach.

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Hey there everyone. So I like to think of myself as pretty computer savvy, and have managed to solve all of my other computer hiccups without too much trouble. Not this one however.

About 4 weeks ago, I went to shut down my laptop, and it blue-screened right after the "Shutting Down" image had been up for a bit. It said something about usbhub.sys. I have been looking all over the internet, and tried pretty much all of the fixes without any luck. It's not a life threatening issues since I can just hard shutdown, but it does make it a pain to do updates. I hadn't started doing anything any differently that I had, which is why it surprised me.

Once it blue-screens, it restarts the computer. If I do a hard shutdown, it sometimes goes and does the whole disk check, but not always.

Thanks in advance!

A:Blue Screen On Shutdown

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Hello, I have a homebuilt windows 7 system that was recently downgraded from win 10. I had issues with the operating system crashing on and off every few months with an srtTrail error, so went ahead with the downgrade. I am still having some issues though.
this morning when I booted my pc, it restarted several times, and then eventually got to the desktop. I had the option to boot into safe mode, but  Ibooted normally just to see what would happen. I have the error pasted below, with as much info as I can
think of about my pc, if anybody could help with this  Iwould be eternally grateful, about at my wits end with this thing. I can provide the minidump on request.

OS: WIndows 7 64 bit home premium
Bios: V22.4
CPU: AMD Athlon II X4 630 processor
Mobo: MSI 970 gaming (MS-7693)
Memory: 10 gb
Error: Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7601.
  Locale ID:    1033

Additional information about the problem:
  BCCode:    50
  BCP1:    FFFFFCD97D00001A
  BCP2:    0000000000000000
  BCP3:    FFFFF8000314FAE8
  BCP4:    0000000000000007
  OS Version:    6_1_7601
  Service Pack:    1_0
  Product:    768_1

Files that help describe the problem:
  C:\Windows\Minidump\082418-21138-01... Read more

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My computer always turns to blue when shutting down.

BCCode: 1000007E
BCP2: FFFFF8000324C1B
BCP3: FFFFF88003385798
BCP4: FFFFF88003384FF0


A:Blue Screen on Shutdown

Hello xtiantech23 and welcome to TSF!

The attached dump is a 1000007e: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M pointing to Microsoft system file and is likely not the true cause of the crash. Given that you mentioned you BSOD on shutdown, it's likely a 3rd party driver issue.

I'd recommend enabling Driver Verifier to see if we can snag a 3rd party driver culprit:




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I got this Firefox Crashed, then Suddenly it when to a Blue Screen saying this: I then got this when i Logged back onto the computer.Anyone know how to fix this? or what went wrong? What Caused it?I have Vist Home PremiumI have 4GB of ramNever had an error like this before.

A:Blue Screen - Shutdown

There are a number of knkow issues with this problem on Microsoft's website. (Knowledge Base) I'm not quoting specifics as I don't know what issue applies to you.You Can search for Win32k.sys on the microsoft website to do some further research. Generally speaking, you want to update all the drivers on your system,and run windows update. The most likely cause is a poorly written driver, although several other issues could cause the same problem but are out of scope for this support.This is kind of like a math problem in that you have many problems that affect Win32k.sys and generally speaking, one solution.The solution being updated drivers and Windows Updates.Let us know what happens after you perform those tasks, and I'll address this further if necessary.Good Luck.PS. For the Tech Heads, Win32k.sys seems to be a service or protocol related to allowing services/processes to create GUI Items. One example from ATI isthe Catalyst Control Center from ATI which can cause this error:http://support.ati.com/ics/support/default...uestionID=26900Another is here from Microsoft:http://support.microsoft.com/kb/834450It is possible tha a virus causing this, But I'm doubting that due to the Stop Screen error, but here is the Virus information:http://support.microsoft.com/kb/294728

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My computer bluescreens on shutdown only, probably 75% of the time. The error message is: DRIVER_IRQL_NOT_LESS_OR_EQUAL. This does not happen on a restart. When I go to shut down, sometimes it does, but usually it just hangs as windows is closing for a couple of minute & then displays a blue screen. I know the error indicates a driver issue, but how can I find out which one? It's done this since I built it. There is nothing in the event log to indicate a problem.

Motherboard: Asus P5Q-E
Processor: Core 2 Duo E8500
Memory: 4GB
Video cards: Radeon 3800 & 4550
OS: Windows XP Pro SP-3

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So occasionaly by computer will shut off and display this message.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 1033
Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8008664420
BCP2: FFFFF88014056520
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
I was wondering how I can fix this, as I dont know if its a bad video card or what. I know NOTHING about computers really and only the very basics. Any help at all on how to fix would be much appreciated. I run on Windows 7.

I apologize for the lack of information, I tried to follow the instructions, but wasnt clear on where to download the windows 7/vista exe file. Im completely lost.

OS Name Microsoft Windows 7 Home Premium
Version 6.1.7600 Build 7600
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name GAMER-RIG
System Manufacturer System manufacturer
System Model System Product Name
System Type x64-based PC
Processor AMD Phenom(tm) 9950 Quad-Core Processor, 2600 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 2002, 9/11/2009
SMBIOS Version 2.5
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United Stat... Read more

A:Blue screen shutdown

Press Windows Key + Break. Click on Device Manager on the upper left side. Click on Display adapters. Do you see a yellow triangle with an exclamation point? Right-click on your display adapter and click Properties. Click on the Driver tab. Capture the screen and post it here or type everything above the Driver Details button.

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Hello guys, i recently got infected by some nasty something.I ran malwarebytes full scan and combofix (which deleted some files in SysWoW64 and SimpleScreenShot.exe), after having done a system restore (restored to state of 4 days ago).Before all that, my PC opened CMD after booting for a sec, then closed it again, 5 to 10 mins later, the screen went blank and there was no sound anymore. As neither screen nor sound got back, i forced the pc to shut down, but it's light still remained on. Most off that is gone, since i restored system and used combofix, but i read, that i should post my log, so one of you could review it and make sure my pc's clean again.Hope it's not that bad and,Thank you very much in advance, greez.ComboFix 12-05-05.05 - pc 05/05/2012 13:53:09.2.8 - x64Microsoft Windows 7 Ultimate 6.1.7601.1.1252.1.1033.18.9207.7187 [GMT 2:00]Running from: c:\users\pc\Downloads\ComboFix.exeAV: Microsoft Security Essentials *Disabled/Updated* {9765EA51-0D3C-7DFB-6091-10E4E1F341F6}SP: Microsoft Security Essentials *Disabled/Updated* {2C040BB5-2B06-7275-5A21-2B969A740B4B}SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}..((((((((((((((((((((((((( Files Created from 2012-04-05 to 2012-05-05 )))))))))))))))))))))))))))))))..2012-05-05 12:00 . 2012-05-05 12:00 -------- d-----w- c:\users\Default\AppData\Local\temp2012-05-05 11:43 . 2012-04-13 08:46 8917360 ----a-w- c:\programdata\... Read more

A:Screen goes blank, sound away, no regular shut down possible, pc light stays on after forced shutdown

Hi,Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.Please subscribe to this topic, if you haven't already. Click the Watch This Topic button at the top on the right.

Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

Please reply to this post so I know you are there.The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.Once I receive a reply then I will return with your first instructions.Thanks

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I used to play this game called flyff and was goign to start playing it again but when I go to log on to the game it goes to a blue screen with no text at all and I have no idea what could be wrong since it worked fine before.

I am using a Saphire Radeon 9600 Atlantis graphic's card and have a AMD Athlon XP 2800+ and all of my drivers are up to date.

Thanks for any help you can give me.

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Went on vacation came back and the computer was on.... I guess the kids forgot to turn it off before we left... When we returned There was lots of errors on the screen , driver disk installed not working? Something like that... Now when we start the PC the HP page comes up and then "Windows error recovery" launch startup recovery and then it goes to a black screen and eventually blue with a cursor... I have also done the thing where you press F8 during startup but nothing. I did the F11 and nothing.. I also get where it says DISK boot failure, insert system disk and press enter. I do not know much about computers so please HELP!!!

Windows vista

Oh I almost forgot my cd rom hasn't worked for awhile now idk if that will make a difference

A:Blank blue screen/can't do anything

Hi Welcome to TSF
Can we get into Safe mode by pressing F8 on restart
If not
It seems like since you are getting DIsk boot errors that it is hard drive related
Best bet would be at this point to recover your Data
Is there a way you can get that DVD ROM to work ?

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I am running Window XP Professional. Just today I started getting blank blue screens after about 15 minutes of inactivity. Once it goes to this screen, it freezes and I am unable to do anything except restart the computer. I don't know if this has anything to do with but for a few months now, when I first turn my computer on, it says 'Alert! System Battery Voltage Low' Press F1 to resume or F2 for System setup. However, yesterday, there were power connection problems because of a worn out outlet, so the computer was turned on and off repetedly about 7 times. Does anyone have any idea what might be goin on? Also, the anit-virus program doesn't show any problems.

A:Blank Blue Screen

Could you please let me know that did you update or installed any new softwares on your computer?

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I recently updated my video card for a Radeon4350 with a 450 watts power supply. I had no problem what so ever before and now i get a blank blue screen when i log off WOW or when i brake the screen saver or when i close windows media. These screens are NOT random and there is no writting on the screen, my monitor simply says: mode not supported.

Any ideas? I am running windows XP SP3 with all recent updates. The PC is set in 1024x768 in 32bits true colors. The card is DDR2 with 512mb memory my system has 3500 RAM and about 300GB or free memory.

Thanks for any suggestions.

A:blank blue screen

Hi Felixgel

I am going to see if i can help you with this problem you are getting.

Lets start with:
1. When did you update to SP3?
2. What motherboard are you using?
3. Have you updated or changed any think on your computer before the problem started?

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