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New Pavilion x360 convertible laptop extremely noisy

Q: New Pavilion x360 convertible laptop extremely noisy

Hello, This is a new laptop that I got for my college daughter this past Christmas and it has a very noisy fan. My dauhgter loves the laptop and takes it to all her classes, but the fan gets so noisy at times that she has been asked by other sutdents and the teacher to shut ther computer down becuase of the extreme noise that it makes. In full disclosure I am an HP employee and want to support the company products and expect high quality products, but she and I are very disapointed with this issue with a new HP product.Also another problem that I encountered is that when I went to the HP support site to try to get help, the site does not recognize either the S/N or Prod. Number of the laptop and therefore not able to get support or warrenty status. My dauther did not wnat to hurt my feelings and wanted to return the laptop, but I hope HP can fix this form me. THanks,





HP Employee.

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RELEVANCY SCORE 200
Preferred Solution: New Pavilion x360 convertible laptop extremely noisy

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RELEVANCY SCORE 100.4

Just received a new HP Pavilion x360 Convertible Laptop -15t touch with a blank screen on power up.

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RELEVANCY SCORE 99.6

Hello All, Frustrated new owner of HP Pavilion x360 - convertible  here. Bought this computer about 2 weeks ago.  Here are the issues I've been having. 1.  Computer goes into sleep mode no matter what minutes setting I've set to (both on battery and plugged in)I've even set everything to never; laptop would still go into sleep mode after 3 to 5 minutes of no-use. 2.  Spent 2 to 3 hours with HP rep, whom of which remotely accessed my laptop, downloaded a bios update, installed bios update.  After the bios update, we tested the problem byleaving computer untouched for about 5 minutes or so; issue seems to be solved. 3.  After step 2, HDMI external monitor not sending signal to monitor.  My ext. monitor can't detect a signal.  (I actually had problems when I first tried to use an external monitor, had to do several restarts and shutdowns to finally have monitor detect and signal from the laptop.)   I know it's not the hdmi cable or monitor, as I've tried inter-switching monitors and cables with my amazon fire TV.   And all monitors and cables were okay. 4.  Nevertheless, after step 3, I fiddled around and restarted and shutdown the laptop some more times, and somehow the monitor finally detected a signal, and screen works again. 5.  BUT HERE WE GO AGAIN...... LAPTOP GOES INTO THE DREADFUL SLEEPMODE after 3 to 5 minutes of idling.  This is really frustrating when you're working a a... Read more

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RELEVANCY SCORE 99.6

Flash started to appear on my display, in circular and square format, opening various websites and options without me touching anything. I couldn`t watch a movie because jump for diferents parts all the time.I updated all drivers but nothing resolve. Reading the internet I found a similar problem, indicating that I should disable the sensors in the device manager. I disable HID - Touchscreen and Sensors.With the sensors disables the problem stopped but I lost the touch screen.

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RELEVANCY SCORE 96.8

Hi.I have been using my laptop for slightly more than one year and it has started making noise continously. I believe the problem is with the fan. Am I right or can it be something else? If the problem is with the fan, then what are the implications of not replacing it?Could you please advise me?Many thanks.

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RELEVANCY SCORE 87.2

???? ?? ????????????? stylus pen ??? ?????? ??? HP Pavilion x360 Convertible, ???????? ?? ?? ????????? ???? ??????? ????? ??????? ????? ??? ??? ??? ?? ???????? ?? ?? ??????????. ?? Product number ??? ??????? ????? W0X51EA#AB7 ??? ???? ??? ??????? ?????????

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RELEVANCY SCORE 87.2

Is it true that my Pavillon has its RAM soldered so I cannot add more RAM?

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RELEVANCY SCORE 86.4

Hi I currently bought this computer and was looking for a stylus pen that was compatible with it.  I dont want to spend money on a pen that wont work right on my computer. Can someone please help! Thank you! yguti3

A:HP Pavilion x360 m3 convertible stylus pen compatibility

Hi, Pavilion x360 is a lower class machine, moving up to Envy class or top class Spectre machine you should be able to find a proper active stylus. Regards.

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RELEVANCY SCORE 86.4

Hi, I opened my laptop up tonight to find that the screen has cracked, I have no idea how this has happened as it has been in its protective sleeve all day and was fine last night. I was wondering how much it would cost to repair the screen?I also was trying to look whether or not my laptop had a warranty using your service however I was unable to find this, please help this laptop is my pride and joy and I need it for university work!!I have had to disable the touch screen for now as it was randomly pressing areas of the screen. Thanks,Kate.

A:Cracked HP Pavilion x360 Convertible Screen

Hello Kate, Welcome to FORUM !! Sorry to know  ! Replacement of Broken screen is very expensive. I would say  approx 60-70 Percent of the cost of what you had paid to purchase the whole Laptop. Please read this Article :http://www.pcworld.com/article/2907078/how-to-replace-a-broken-laptop-screen.html  Please contact HP and see if you can get a Quote on this : Contact HP Verify the warranty status here: http://support.hp.com/us-en/checkwarranty  If your PC is OUT OF WARRANTY, then You will have look out a Local Computer stores nearby orTake it to HP Authorized support providershttp://www8.hp.com/us/en/store-finder/find.do?bs=SR4&type=authorized   Hope this helps, for any further queries reply to the post and feel free to join us again !!  **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP Employee  

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RELEVANCY SCORE 86.4

HP Pavilion x360 m1 Convertible keyboard becomes disabled with screen "flexed" around 360 degrees.  A larger monitor is plugged into HDMI port and it works fine. Keyboard works with screen in normal approximately 100 degree postions all the way to flat (180 degrees).  But if screen is "flexed" past flat then keyboard becomes disabled. Mouse does work when screen "flexed" or folded. The unit is new with no software additions. The reason for wanting to fold the screen all the way under is that the space available to rest the laptop on is too narrow to accomodate the full size of the unit with the screen folded out to 180 instead of  able to be folded underneath the main body/keyboard. How to enable keyboard to work with screen folded all the way around 360 degrees? Thanks 

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RELEVANCY SCORE 86.4

I just purchased a Sony SRS XB2 bluetooth speakers. I am not able to connect it with my HP Pavilion x360 Convertible. Can you pleae guide? 

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RELEVANCY SCORE 86.4

Hello, I need a stylus compatible withHP Pavilion 13-u033 ca x360 Convertible PCIs there any available?Thanks

A:HP Pavilion 13-u033ca x360 Convertible PC Stylus

Hi,Please check the following list   http://support.hp.com/au-en/document/c05166879and come back later for more updates.Regards.

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RELEVANCY SCORE 86.4

I'm trying to set up Cortana on my new Pavilion x360 m3 Convertible PC Model #m3-u001dx, but it's telling me the microphone can't be set up.  I've gone through all the steps 3 times, but still not hearing me.  I don't know where the microphone is (can't find anything on the help sites who can tell me where the microphone is on this model), so I don't know if I'm just not speaking into it, or there is an issue with it not hearing me. Could you please help me?  Thank you

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RELEVANCY SCORE 85.2

My laptop was purchased in Oct 2014, so my warranty was up Sept 2015 - noticed last week that half of the keyboard and trackpad are distended, and determined the battery is swollen - today, noticed the battery is no longer holding a charge - cannot locate any recalls, but two years is awfully short for an HP laptop battery to go bad like this under normal conditions - tried contacting warranty dept with description and was immediately advised to submit my issue to support or forums - 

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RELEVANCY SCORE 85.2

I bought the laptop two days ago, and this function (screen auto rotation) worked with me on the first day, but then disappeared and wont work since  i did the Updates for windows & HP . the lock screen option in the display setting is not avalible   i tried to log into the Registry path ->HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\AutoRotation\Enable ( is # 1 )& its OK,     But still i cant autorotate the screen !!

A:hp pavilion x360 convertible auto rotation not working

Hi.Welcome to the forum halaali888 Try to update, drivers from:Software and Driver Downloads Press Windows + rWrite regedit Search HKLM / software / policies / microsoft / windows / locationsAndSensors / Verify that all are zero (0); If they are not, change them to zero (0)

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RELEVANCY SCORE 85.2

I'm wondering if anyone knows whether the  HP Pavilion x360 Convertible 11-p129ms has a glossy or matte screen. I can't seem to find that information on this data sheet: http://www8.hp.com/h20195/v2/GetPDF.aspx/c04945187.pdf If someone has a link to a source which shows whether it is glossy or matte, I'd appreciate it.  Thanks, Greg

A:Glossy or Matte screen on the HP Pavilion x360 Convertible 1...

Most of the laptops have glossy screen other than some higher end models that can be configured to order and offer matte screen as an option.

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RELEVANCY SCORE 85.2

I simply want to **bleep**down and start my laptop from my phone using the lan.. the shutting down is working, however i am unable to start it since i cant enable WOL (wake-on-lan) from BIOS since i cant find it in the BIOS. ( the magic packets in device manager are enbaled. )

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RELEVANCY SCORE 84.4

Hi, I am looking for an active stylus pen for my HP Pavilion 13-a006na x360 Convertible PC (ENERGY STAR).In Windows settings it has options for active stylus pens, I just don't know which one I need.

A:HP Pavilion 13-a006na x360 Convertible PC (ENERGY STAR) comp...

Hi, Please check the following table:     http://support.hp.com/au-en/document/c05166879 Regards.

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RELEVANCY SCORE 82.4

Hello, I've recently purchased a HP Pavilion X360 13-u004nl with an i5 processor, 8gb of ram and 1TB of HD on Amazon and the box came home with a damage on an angle.I started using it and i found the hard drive to be a little bit too noisy.The noise it makes is something similar to this: https://www.dropbox.com/s/flp32q2fhxkhzd2/IMG_0252.MOV?dl=0Also, the notebook froze completely 2 times and it was necessary a hard reset with the power button.Should i return it or it is normal? I've heard that Windows 10 Anniversary Edition made some laptop froze at first, could that be the issue?The hard drive is still noisy anyway, is that normal too?Thank you,Federico.

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RELEVANCY SCORE 81.6

I've just unwrapped the Pavilion x360 and I'm finding this built-in mousepad very, very "clicky"/noisy each time I need to use the built-in mouse. I've had a Sony Vaio before this and had no such clicky noise each time I used this pad.  Is there anywhere I can turn this off and give me a quieter typing experience? (the rest of the keypad is perfectly quiet) Thanks.

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RELEVANCY SCORE 78.4

I had read in reviews of my notebook that it isn't yet compatible with Windows 10 Anniversary Update (Version 1607). Is this still true? How can I find out when it will be compatible? Thanks....Jim

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RELEVANCY SCORE 77.6

I JUST BOUGHT THIS COMPUTER AND I THINK I NEED TO ADJUST THE TOUCH PAD SENSITIVITY.  WHEN TYPING I GENTLY TOUCH IT AND THE CURSOR FLIES OUT OF CONTROL ON TO ANOTHER PART OF THE PAGE.  THIS IS A TOUCH SCREEN COMPUTER SO WOULD THERE ALSO BE A WAY TO MAKE IT HARDER FOR THE SCREEN TO RECOGNIZE THE TOUCH?

A:touchpad sensitivity on pavillion x360 m3 convertible laptop

Hi, See the sections Adjusting TouchPad or ClickPad pointing sensitivities & Preventing accidental clicks (mouse cursor moves while typing) Regards, DP-K

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RELEVANCY SCORE 77.6

Gud day, asking for support how to hard reset HP Stream x360 Convertible LaptopCo'z when i turn on the unit the light was blingking the same when sleep mode???

A:Hard Reset HP Stream x360 Convertible Laptop

Hi @Yes69? ,Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your HP Notebook and Notebook does not turn on. Try performing a hard reset. When performing a hard reset please note remove any and all USB devices. Disconnect all non-essential devices.Here is a link to computer won't start for Windows 8.Please let me know how this goes.Thanks.

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RELEVANCY SCORE 76.8

I've had my laptop for a while and I've tried everything to get rid of this noise and nothing has worked. It is a crackling and popping sound that comings from the laptop itself not the speakers, the source of the sound seems to com from where you would plug in the power cord on the right side of the laptop

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RELEVANCY SCORE 76.8

HiI have the HP Spectre 13-4129na x360 Convertible Laptop WINDOWS 10Intel i7-6500U, 8 GB RAM, 512 GB SSD, Intel HD 520 Graphics Card, 13 inch Quad HD Touch-Screen,  I have used it for less than a week in total and despite: lowering the screen brightnessTurning off all apps (from startup)Turning the power options to balancedupdating biosupdating driverstesting battery in the HP softwaretesting battery in bios  The maximum I get from the battery is 3-4 hours despite a claimed 10 hours plus. (that's general browsing, listening to music not labour intensive thing either.) It gets very hot. (I can live with that, but the battery length is impossible.) Please, I think I've tried everything.    

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RELEVANCY SCORE 76.8

I just bought a brand new HP ENVY 15-u010dx x360 Convertible Laptop today and according to the specs it says that the laptop has a backlit keyboard when you press the F5 button (or fn F5.  F5 buttn has the light label on it).  However this does not work.  I am not sure if it is a hardware failure or if there is some magical keys that I need to press but it is not working.  Here is the link from BestBuy that I bought it from.  it says specifically there that it has a backlit keybaord.  http://www.bestbuy.com/site/hp-envy-x360-2-in-1-15-6-touch-screen-laptop-intel-core-i5-8gb-memory-75... Thank you and your help is very much appreciated.

A:HP ENVY 15-u010dx x360 Convertible Laptop Backlit Keyboard N...

1. Turn off the Notebook2. Remove the AC/Power Adapter and Battery3. Press and hold their Power Button for 1 full Minute4. Put the Battery and AC/Power Adapter back5. Turn ON their Notebook and tap F10 Key during startup6. Once you get to them BIOS press F5 to load setup defaults7. Press Escape key and Yes for save and exit8. Now turn ON the Notebook again and try pressing Fn+F5 or Fn+F12 or Fn+F2 or Fn+F3Let me know how it goesPlease click on Kudos Star to say thanksPlease Accept as Solution if this resolves your queryRegardsK N R KI work on behalf of HP

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RELEVANCY SCORE 72.4

After using my laptop in tablet mode for >30 minutes it freezes and I cannot do anything even once putting it back into laptop mode. I have noticed that the unit gets very hot so I'm not sure if this is relate (all I am doing is online browsing at the time). Please can anyone assist as I have had this issue since receiving my laptop last week. Many thanks

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RELEVANCY SCORE 67.2

Please can someone help? My laptop has been slow, noisy and basically unusable for about a year, to the point that I have just stopped using it altogether, until today. It is slow to load, the internet is slow, I can only enter my password in safe mode and I'm up to date on virus checks and have deleted so much it's almost empty. Short of throwing this useless piece of metal out the window, I'm lost for ideas! Any suggestions would be great. Thank you.

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RELEVANCY SCORE 65.6

Hey there, I'm trying to upgrade the memory in my 13-a021nr laptop. I used the crucial memory finder tool, selected my laptop model number, and the results showed a maximum of 16gb, 1866mhz 2x8gb low voltage memory The crucial scanner tool however showed only 1 slot was available, with a maximum capacity of 8gb. CPUZ and Speccy show 2 slots, with mismatched RAM. 1 was the manufacture installed 2gb of PC3L 12800s, the other chip was a 4gb of the same tyepe, from a different manufacturer, with different timings but same frequency. Since the chips were mismatched, the memory was running in single channel mode. So I started thinking, maybe the 2nd chip is soldered to the board.. I figured I would order a 16gb kit, and if there was only 1 slot then so be it. I didn't want to have to open the laptop twice. I heard this APU is severely dependant on having fast memory in order to perform. That's the main reason I decided to do the upgrade since the ram was running at low frequency, loose timings, and single channel, there should be noticeable improvement. I also ordered a 480gb SSD to step things up while I was at it.The SSD installed just fine, the ram however, is giving me issues. It is not running at the 889mhz it is supposed to. Both chips are recognized, the SPID are showing up correctly, but they are running at 665.3 mhz, and still running in single channel mode.   I looked into the bios, and saw there were no options ... Read more

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RELEVANCY SCORE 65.6

My laptop is fully charged but will not power on. 

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RELEVANCY SCORE 65.6

Three weeks after purchase (lovely machine), twice in past few days the cursor goes suddenly more and more crazy two or three minutes after switch on, opening all kinds of app and data file and sometimes highlighting data and making changes (without saving!). Switching off (which is exceedingly hard in this context) and on again seems to clear the fault. How do I avoid this, please? I'm terrified of its happening when I'm using the machine in a meeting or even showing a presentation.... Thanks, all - Eric

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RELEVANCY SCORE 64.8

Hello, I bought a new laptop (hp envy x360 15-w104ne) 2 weeks ago. When I first opened the box and turned on the laptop, the fan was producing a very noisy sound. So I directly returned the laptop to the shop from where I bought it and they gave a new sealed one. The new laptop didnt produce fan noise and it was all good. However, today the fan started to become very noisy and the sound would only stop when using the laptop in tablet mode (> 180 degrees). What could the problem be? And how can I fix this problem? Thank you

A:hp Envy x360 convertible fan noise

Hi there @aaelamine,Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts, and other support personnel. I understand you are having an issue with the fan. I will be glad to help you. Please follow the step from Fan is Noisy and Spins Constantly, PC is Warmer than Normal. Please keep me informed of how things went. If you require further assistance, let me know and I will gladly do all I can to help you.Please let me know if this resolves the issue by marking this post as "Accept as Solution".To simply say thanks, click the Thumbs up below! Thanks.

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RELEVANCY SCORE 64.8

I had to purchase a replacement computer when I was out of town for training.  I bought the HP ENVY x360 for the processor speed and display size (due to type of training).  I am back in the office and can no longer use my docking station, so I am trying to circumvent that.   As it looks like this replacement Envy might be permanent (other laptop is not looking like it is repairable)  I was hoping to get a little bit of the same set-up.  It doesn't appear that an Envy is compatible with a docking station. I have a desk set up with two monitors (DVI-D/VGA capable).  I purchased 3 HDMI cables, one splitter (Musou 2 Port HDMI Splitter, 1 in 2 out) and then two HDMI/DVI-D adapters so that I could plug into the monitors.  Basically, one HDMI out from Envy to a splitter, from splitter - 2 HDMIs out to the DVI-D adapters and then into the monitors. Unfortunately, this setup isn't working.  I think that perhaps unable to handle the transfer of the display through all the bits and pieces (that's my technical term for lots of plugs and things). Has anyone found success projecting to a two monitor set up without a docking station and using HDMI to DVI-D?  I could purchase two new monitors, but I'd still be using the splitter and I am not sure if that is the problem or if it is the DVI-D adapter.   Or, maybe I missed a setting in the display options?  Any advice is greatly appreciated.  I am old and wear... Read more

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RELEVANCY SCORE 64.8

Attempting to use a stylus HP active pen with my computer bought in May 2016.  My computer is a Full High Definition (FHD) displays (resolution is 1920x1080):The bluetooth connection work perfectly but it's impossible to right on the screen.There is no response to the stylus.I thought this occurs because the touch controller firmware needs to be updated.Unfortunatly I'm not able to find  the appropriate firmware.Could you please Help  Best regards Patrick   

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RELEVANCY SCORE 64.8

my envy m6 x360 convertible is refusing to install hp notebook system bios update. every single game i play with this product lags and i cant update the amd radeon

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RELEVANCY SCORE 64.8

I  have an HP Envy x360 Convertible 13-y0xx laptop and was wondering if there was an active stylus I could use on it. The only stylus I could get to work was a capacative stylus which still skips on the screen, which does not work for taking notes in a college class. Any help or recommendations would be great. Thanks!

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RELEVANCY SCORE 64.8

My laptop was preforming a hard reset. It got stuck at 69% and went through a boot loop. I attempted to fix this boot loop. To fix it I changed the boot manager to something else and now it says "your pic ran into a problem and need to restart. We'll restart it for you." And then it does this over and over and over again. Please help!!

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RELEVANCY SCORE 64.8

My laptop was preforming a hard reset. It got stuck at 69% and went through a boot loop. I attempted to fix this boot loop. To fix it I changed the boot manager to something else and now it says "your pic ran into a problem and need to restart. We'll restart it for you." And then it does this over and over and over again. Please help!!

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RELEVANCY SCORE 64.8

Hi, I just received this HP ENVY 15-w000 x360 Convertible PC and I am trying to set up a new copy of Windows 10. I have a flashdrive that has been set up to boot with a copy of Windows 10 that I would like to install. The problem is that when I press Escape and choose booting, I don't find the USB drive at all - the options remain the same where the flashdrive is plugged or not. Please advise. Thanks,Al

A:HP ENVY 15-w000 x360 Convertible PC

Hi, Please use a fresh or empty flash drive, not a bootable drive. Regards.

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RELEVANCY SCORE 64.8

I've recently purchased a HP ENVY x360 Convertible and I'm looking for a compatable active pen to use with the laptop. Can anyone recommend a suitable product?

A:Active pen for a HP ENVY x360 Convertible

Hi,The only place I know, where compatible active pen models are listed for specific models is this one:http://support.hp.com/in-en/document/c05166879You could see if your model series is there or not.RegardsVisruth

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RELEVANCY SCORE 64.8

I need help trying to find a stylus that would work for the HP ENVY x360 m6 Convertible.   This was a recent purchase and I chose the 2 in 1 laptop for the versatility to use it as a teaching tool (writing notes in one note).  Any suggestions would be appreciated.  I do not want the option of a rubber tip generic stylus but would prefer something that has more sensitivity and pressure as I also have a surface pro at school (the envy is my home computer).  Thanks!

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RELEVANCY SCORE 64.8

My new HP Envy x360, the fan is also making loudly sound.  I have turned off the CoolSense, the noisy sound went down for about 20 minutes and then went up again.  I have had the old HP Pavilion dv7 that is making unacceptable noisy sound.  I bought this new HP Envy x360 in hoping for better, but it doesn?t.
I would NOT buy any more HP laptop

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RELEVANCY SCORE 64.8

Hello,I am trying to connect my HP laptop to my TV. I have the HDMI cord plugged in, but my laptop does not respond to it. When I click the projector button to change it to "duplicate" , "extend" , or "second screen only" , it will not switch over.

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RELEVANCY SCORE 64.8

Hello, I'm interested in buying the model mentioned above.Can anyone please confirm whether it has an active digitizer?I would like to use an active stylus Pen (preferably Dell Active) for drawing/writing   Thanks a lot in advance

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RELEVANCY SCORE 64.8

so im trying to get  an hp external optical disk drive to play dvds on my pc and having trouble finding out how to play them. does anyone here know what i could possibly download or if i can even play dvds on here? please help!

A:hp envy x360 m6 convertible pc not playing dvd

Hi, Please download and install the following player. It will play nearly all video formats      http://www.videolan.org/vlc/download-windows.html    Regards.

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RELEVANCY SCORE 64.4

Good evening i just bought a new laptop and it's the hp pavilion 13 x360 convertible in gold color with 6th gen core i3 6100u, 4gb ddr4 ram. I just wanted to ask if someday i can upgrade my CPU from i3 to i5 or i7 and also can i upgrade the RAM and how many RAM slots does this laptop have and what is the maximum capacity and if you happen to see a video about the a teardown of this laptop please let me know thanks in advance  

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