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XPS 13 9350 keyboard & trackpad bulging from swollen battery?

Q: XPS 13 9350 keyboard & trackpad bulging from swollen battery?

Hi,
My less than 2 year old (bought in December 2015) XPS 13 9350 has a noticeable bulge underneath the bottom left side of the keyboard that's also warping the trackpad. You can see it in the below photos. I'm worried that this is the battery and that it could explode or catch fire at any time.
What should I do about this?
Thank you.
KAT

RELEVANCY SCORE 200
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A: XPS 13 9350 keyboard & trackpad bulging from swollen battery?

Remove the battery from the system immediately and get it out of your home or office. Then contact Dell - they are apparently replacing many of these out of warranty and repairing the systems if need be.

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RELEVANCY SCORE 103.2

I am having the exact same problem with the battery bulging out my keyboard and touchpad. Dell wants $169.95 to replace it. This is my third dell computer and will be my last if they don't fix it.
Is this a fire or explosion issue to be concerned about??

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RELEVANCY SCORE 99.6

The main problem is that is dangerous and toxic and the battery are indeed defective.
I had other brand of notebook (more than 2) ask me for battery change for free after 5 years from acquiring the pc and completely out of the normal warranty.
Why Dell doesn't mind about their notebook users at all?
Why  they cannot change a battery also if i'm willing to pay some money ( for a service that as been done from other brands and have to be done FOR FREE as it is a product defect )
My notebook status:
The dell post replay is here (Japanese):

A:XPS 13 9350 battery swollen and apparently Dell Japanese support cannot fix it, because have no battery in their inventory

Hi celery,
We are sorry to know our Japanese support couldn't help you.Please help us with the service tag of the system you are facing issue with, and pictures of the swollen battery, if you have any so that we can check and try helping you accordingly.
For me to better assist in troubleshooting, please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address.

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RELEVANCY SCORE 98

Was hoping to have some help with resolving my problem.

Over the past few weeks, I have noticed that the trackpad on my XPS 9550 (2015) has been rising, especially in the bottom right-hand corner.  At first it only rose a very negligible amount but now the corner has noticeably risen and both left- and right-click do not register.  If the laptop remains turned on for more than a couple hours the trackpad rises even higher though not as much as I've seen happen to other owners'.  I haven't used the laptop in over a week now in the hopes of avoiding any other issues that may arise.
From what I've read, this is a common problem due to a bulging battery and should be remedied as soon as possible.  For this, I have a few questions:
-Should I be worried about permanent trackpad/case damage?  Some owners have stated that at a certain point the trackpad will become damaged and must be replaced.
-Is the battery a safety issue?  I have the laptop on to make this post but I am worried about turning it on at all.
-What are my options for resolving this issue?  My laptop is out of warranty so I am unsure as to what the procedure would be for replacing the battery.

Any help would be greatly appreciated. Thank you.

A:XPS 9550 (2015) - Battery bulging, pushing up trackpad

-Should I be worried about permanent trackpad/case damage?  Some owners have stated that at a certain point the trackpad will become damaged and must be replaced.
Yes, remove the battery ASAP. The laptop may work without it on AC power.
-Is the battery a safety issue?  I have the laptop on to make this post but I am worried about turning it on at all.
Yes, it is a moderate fire hazard, may start burning if punched, and it should be handled with extreme care. Funnily, this is not stated in any safety warning in the service manual, perhaps because the batteries were in fact not expected to swell.
-What are my options for resolving this issue?  My laptop is out of warranty so I am unsure as to what the procedure would be for replacing the battery.
Faded capacity is considered normal wear and may not be covered by warranty. I believe swollen batteries, especially soon after warranty expiry, should not be considered something normal and should be fixed for free by the manufacturer with a recall even after warranty is expired, particularly because they may damage other components and because they are a fire hazard. Some buyers have reported that Dell did that for them, but this seems to depend on the particular case and Dell centre.  

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RELEVANCY SCORE 98

Dell has recalled XPS 9550 battery for swollen issue. Bulletin Name: Precision 5510 and XPS 9550 swelling system battery
there are also lots of reports that xps 13 9350 has same problem.
for example, XPS13 Swollen battery and dell xps 13 9350 battery swollen
it's a common issue on xps 9350, dell should recall its battery!

A:why xps 13 9350 cannot have a replacement for battery swollen?

The difference is that the 9550 is seeing premature battery failure.  The 9350 failures are due to normal aging and end of life -- a lithium ion battery will run about 18-24 months in a normal lifespan -- and the 9350 systems are of that age or older.  In other words, the batteries are due for replacement.  

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RELEVANCY SCORE 96.8

Hi,
I've got a Dell XPS 9350 and the last 2-3 months, I had a bump that gently created itself on the keyboard, I guess it is the battery that has a problem. This also affected the screen, as the keyboard was not flat anymore, I've got spots with dead pixels.
My laptop is sadly out of warranty and my only option when I go to the support is to call the support, but as I bought the computer in Switzerland, it is in German, which I don't speak fluently enough to be able to handle such a discussion.
First of all, did other people had similar problems? What did you do? And do you have any other options I could use to fix this?
Thanks a lot!

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RELEVANCY SCORE 94

Hi,
I have a XPS 13 (9350) and recently discovered that my trackpad & certain keys were slowly being raised out of place due to a swollen battery. The laptop is already out of warranty by a few months. As a precaution, I removed the battery and have been working off AC ever since.
As an alternative to purchasing a new internal battery, would the Dell Power Companion (12000 mAh - PW7015M) be a suitable alternative? Would I be able to plug this accessory into my battery-less laptop? Or do you need an actual functioning internal battery installed? I'm only mobile (without AC) for a few hours per month so carrying an additional accessory around wouldn't be a big concern for me
Thanks,
MS

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RELEVANCY SCORE 92.4

After noticing the trackpad being very lifted (>2mm), I began to search online for possible reasons and found out that many other people have complained about the swelling battery. I opened up the laptop and indeed the battery is bulging like a balloon. All these happening to me right when I am rushing to complete my thesis.
Spoke to Dell online chat service officer and was simply told to contact technical support in UK (I am studying in UK). I am having my fingers crossed after reading many other users' experiences about poor or non-existent help from Dell. Worse still, I am looking for sources to purchase a replacement battery as a last resort in case my call with Dell ends up in despair, and there is none that seem to be reputable or reliable.
Sharing my problem here for the benefit of those yet that come across the same problem, and if I'm lucky, get some help from Dell or fellow users as well. Seems that Dell has not been acknowledging the problem or helping users in this matter which is pretty apparent a battery defect issue. Dell should get its battery supplier to rectify or replace all these problematic parts. It is not just a reputation issue, it is a big safety risk! (I have kids)

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RELEVANCY SCORE 78.8

Hello,
I am writing this post in concern for my Dell XPS 13 which I bought for school nearly 3 years ago. The trackpad on the machine is gradually becoming more and more difficult to use and I am afraid it will eventually become unusable and that I will be unable to use my laptop at school / in class for note taking or assignments.
I have searched around online and it seems that the issue stems from a swollen battery. I do not have a warranty, and would appreciate some advice on what my options to get my problem sorted out.
Best regards,
Imran

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RELEVANCY SCORE 73.6

Hi there,
I have a XPS 13 9350 and a strange thing started to happen this week. The keyboard is getting deformed (!!!) like something under it is getting bigger... It's like my notebook is ***!
My first thought is that the internal battery swelling or something... I bought the notebook in the US but I live in brazil and I found that I can't get my warranty over here (despite being told through a support chat that if I bought the Prosupport I would get 8x5 NBD in Brazil).
Fact is, it has less than a year of use, it was hugely expensive and I simply don't know what to do... does anyone know how to get in touch with their Brazilian support line? Every time I try to get support from the site it redirects me to US support. I would to at least get a quote on fixing it...

Thanks in advance!

A:Dell XPS 13 9350 Deforming Keyboard (battery?)

You first need to transfer ownership to Brazil.  Transferring the warranty requires (1) that the model is sold in Brazil, (2) that you purchased (or purchase now) an upgrade to an onsite warranty.
www.dell.com/.../warranty-and-ownership-transfer

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RELEVANCY SCORE 68.4

Hi Acer, I think my laptop is already out-of-warranty and yet I noticed that the area around the touchpad/palmrest an bottom half of the keyboard is somewhat deformed. I decided to open the bottom cover and I am not sure if appreance of the battery unit as shown in the picture below is normal. What are my options?      I'd greatly appreciate any recommendations or solutions from anyone, most especially Acer. Thanks

A:Acer V5 552G bulging battery?

Hello, Your battery must look like this. You must replace it because it is defective (it heated).Here are the original batteries:Spoiler (Highlight to read)KT.00403.015BATTERY.POLY.4C.3560mAh (Sanyo)KT.00403.018BATTERY.POLY.4C.3560mAh (Atl)KT.00403.035BATTERY.POLY.4C.3560MAH  (Atl)KT.0040G.001BATTERY.POLY.4C.3510mAh (Lg Chemical)KT.00403.015BATTERY.POLY.4C.3560mAh (Sanyo)KT.00403.018BATTERY.POLY.4C.3560mAh (Atl)KT.00403.035BATTERY.POLY.4C.3560MAH  (Atl)KT.0040G.001BATTERY.POLY.4C.3510mAh (Lg Chemical)About the warranty, you can check here.My advise:By safety, disconnect the battery and use your laptop only with the AC adpater.

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RELEVANCY SCORE 67.6

My chromebook (purchased January 2014 so it's just under 3 years old) works great, but the battery gradually bulged outwards until the outer case was obviously deformed and it was clear that something was wrong. I replaced the battery with another AP13J4K and it works fine. (Initial symptoms were probably 6 months ago, that the trackpad click was harder to press over time; initially I thought it was just the trackpad wearing out, but after replacing the battery, the trackpad click works very well.) To any Acer folks reading this: - thanks for making your Chromebook with a replaceable battery that is easy to replace!- do you care about the bulging battery? I have no idea if this is normal; I would think not, because it is using the charger that came with my Chromebook.

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RELEVANCY SCORE 66.8

Puchased my Satellite Click Mini about three weeks ago from Amazon in the UK. Extremely happy with it up till now. After three weeks of overseas business trips in Asia I just noticed that the back of the tablet section/screen is bulging out slightly where I think the battery is. It is visible under the right light conditions and can also be felt.

I've had an iPhone that had this problem before but I did not expect this to come up so quickly on a three week old machine. I've only been using the packaged adaptor to charge with but have also been using plug convertors for different regions where I have been travelling. Couple of questions..

1) Anyone else had this issue with the battery bulging out? Or am I just imagining this and everyone else's is also like this?
2) I'm not able to get back to the UK until sometime in December but really need this machine for work etc. If the battery is gone, will it be semi-safe to use until I can get this back to Toshiba?

Would love to hear anyone else experiences
.

A:Satellite Click Mini L9W-B - 3 weeks old and bulging battery

Deleted post

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RELEVANCY SCORE 66

The right side of my laptop's bottom panel is being pushed out (apparently from the inside). I took it to the Microsoft store where I purchased it, and they said it was probably an expanded battery. In light of the recent battery recall, this is slightly concerning. How do I confirm this diagnisis, and is there any way to fix/replace this issue?

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RELEVANCY SCORE 65.6

On my new (refurbished) XPS 13 9350 there is a piece of tape sticking out of the trackpad's top left corner (see picture).  I was wondering what is the best way to remove it.  I tried to lightly pull it out but it didn't work. I could cut it with a razor but that may leave scratches no matter now careful I am.  Or I could open up the computer but I am not sure whether or not I can access to the trackpad.  
Did anyone else have a similar issue?  

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RELEVANCY SCORE 65.2

My laptop is a year and a half old. It is out of warranty since Dell's warranty is only a year. I have been noticing that the touchpad has been popping up but I never made anything out of it since I always use a Bluetooth mouse. We use Dell at work and often there is a tech who comes in to do in site repairs. I asked about the touch pad and he told me that it is actually a battery inside the laptop that is swelling and is pushing on the touch pad from the inside. I did some research and found out that it is a common issue on my model of the laptop. the battery is inside and it is not serviceable without taking the laptop apart.
I called Dell because even though the laptop is out of warranty I just don't feel that its right that it is having such a weird and dangerous issue, on top of that it was a pretty expensive laptop, I loaded it up when I bought it. Here is where I got the introduction to Dell's absolutely terrible Customer Service. After hours on the phone and multiple transfers to various phone numbers, sometimes back and fourth between the same numbers I was able to escalate to the supervisor who told me that Dell will not take any responsibility for manufacturing a laptop that after only a year and a half of service can have such a major issue. I was able to again escalate and was told that Dell will not take any responsibility for their manufacturing error. In fact, no Goodwill gesture was offered at all.
Kind of *** to buy a $3K computer that is only go... Read more

A:Laptop Swollen battery

You need to replace the battery ASAP - it is a safety issue.
If you think Mac systems are immune ...
discussions.apple.com/.../2580325

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RELEVANCY SCORE 65.2

I have an XPS 15 model 9530 with a swollen battery.  Obviously a defect in material and workmanship. I know that it is out of warranty, but this is just wrong. For what I paid for this laptop, I should not have to be worrying about my touchpad being destroyed by a swollen battery. I read the blogs, this is a common problem and I would like to know what you are going to do about it.  Will you stand behind your product if you are in the wrong?

A:XPS 9530 with swollen battery

Get the battery OUT of the system NOW if it's swelling.  While Dell may or may not eventually agree to replace batteries out of warranty, they just about certainly WILL NOT cover damage to the system caused by leaving a clearly defective battery in the system.
All you can do is ask - or wait and see.

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RELEVANCY SCORE 65.2

I have a XPS13 that's about 14 months old. Over the last few months the left side of the keyboard (near z key) has been swelling up. The battery life has also dropped significantly; it be barely last 2 hours whereas it used to last 5-7hrs easily.
I checked online but looks like the battery is not covered after 1 year. Seems like other people had similar issues with Dell laptops as well, how did you end up solving this problem?

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RELEVANCY SCORE 64.4

This morning I woke up to discover that my HP Spectre x360 does not sit flat on a desk anymore. It appears that the whole underside of the laptop has adopted a convex curvature, and the center of it contacts the desk below. My guess is that the battery is going bad and has expanded. Anyone else having this issue? Is there anything that can be done to fix this?

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RELEVANCY SCORE 64.4

Hi!

I'm currently 3 months over warranty. I have recently gotten a raised touchpad caused by a swollen battery. How should I go forward with my problem? I need my laptop daily for school and can't get a replacement laptop meanwhile fixing this problem so this is pretty urgent.

Thanks! -Elias

A:Dell xps 15 (9550) swollen battery

Get the battery OUT of the system and out of your home/office/dorm, NOW.
Then call Dell - they may well cover the replacement out of warranty but it may take time -- the system WILL run just fine without a battery installed, but it's a safety issue -- take the battery out of the system immediately.

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RELEVANCY SCORE 64.4

The battery in my Dell XPS 15 is swollen, pushing the trackpad up and making it unusable.
It is now out of warranty.
What is the option here?

A:Dell XPS 15 9550 Battery Swollen

Battery is the 84Wh.
I believe the part number is: 01P6KD

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RELEVANCY SCORE 64.4

My employer purchased this workhorse of a laptop for me in Oct 2014 with the premium support package.  Both the warranty and the premium support package expired in Oct 2015 after 1 whole year (yes, 365 days) of said support. 
Earlier this year I noticed that the touch pad was not working correctly.  By that I mean it took herculean force to "right click."  If I focused my chi just right, I could left click.  I just attached a mouse and used the touchscreen to compensate and "forgot about" the issue. 
Recently I put new thermal paste on the cpu(s) because, you know, performance and "stuff."  It was nigh impossible to get the cover back on and pressing it/screwing it into place did not work...the middle front screw just "popped" off after I'd manhandled (<digression>...as much as a tech could do any "man-handling" of anything...I mean I had to jujitsu-grip the cover in place whilst courageously and precisely screwing the security screw in it's sticking place</digression>)... I was mystified at the cover not sitting correctly (and also by the parenthetical digressions).  I did not dawn on me to consider the battery was swelling like a mini Mount Vesuvius in my lap.  I took the cover off and noticed that the battery was "puffy" and had cracks at the seams like the edges of Sean Comb's identity crisis. 
Many will tell you the incredible dangers of a... Read more

A:Swollen Battery for Dell XPS 15 9530

Hi jciaramella,
Thanks for posting.Apologies that your computer is not working as you had expected.
Please contact Dell Tech Support, even if you are out of warranty, they may be able to assist you with this.  You can contact Tech Support at 1-800-624-9896  or 1-800-288-4410, or you can initiate a chat session http://dell.to/2v4snVm

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RELEVANCY SCORE 64.4

Hello,
I have a Dell XPS 15 which is a 9530 that has the same issue as the 9550 with extreme battery swelling and the touchpad no longer works due to this swelling. I'm being told that they will not replace it even though I have a valid warranty and complete care on this system. I guess complete care isn't all that complete if they don't cover the warranty. Maybe Dell would prefer to pay for my entire home and all contents when it burns to the ground because of this faulty battery?
The real question is why would Dell refuse to replace a battery that is obviously part of the same problem as the 9550? Seems a lot cheaper than buying me a new home after the fire. 

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RELEVANCY SCORE 64.4

For the past two weeks, I couldn't easily click with my touchpad but I didn't really care much cuz I am using a mouse. Meanwhile, my new wifi card, Intel 8265, came in today and while changing the card I noticed that my battery is swallowed! (see https://imgur.com/a/Dt1NS)
When I searched on Reddit I noticed that my touchpad problem is related to the battery and many other users are reporting the same problem that I have.
My laptop is out of the warranty but it is clearly a manufacturing defect. I barely used my laptop on the battery and most of the time my charger was plugged in. I have done the routine battery calibration each month.I had other laptops in the past and usage was extreme on them but the battery stayed good for about 3 years at least. This laptop is only 15 months old and there is no excuse for a battery to be swollen on a regular use.
At least I contacted 5 Dell support guys( by phone and chat) but they are saying this is out-of-warranty and I need to buy it. This is a serious safety issue and Dell should be responsible for it. Users are traveling with these laptops and there is a potential threat to explode in places like planes.

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RELEVANCY SCORE 63.6

As many other users i also got battery swollen which initially shows up with raised touch pad buttons (and not working anymore).
The interesting thing is that when you send the pictures to dell they advise to replace the touch pad. Many of you could not know that Dell has changed radically approach to service. No authorised shops anymore, YOU MUST yourself turn into an electronic engineer, UNDERSTAND what is broken in your dell PC, request the parts and after delivering they will send a real engineer at your place. 9 times out of 10 the engineers admits the sent parts are wrong and then the whole process of ordering starts up again.
Are we going NUTS? Ask the users to guess the parts that they need to replace on a defective pc?Plus very professional advise, having seen raised touch pad they should immediately have advised to order a new battery, but this is probably asking too much in 2017.Good luck with your DELL guys, a NIGHTMARE made reality. I had a Dell inspiron in 2000 and it was the best laptop ever. NOw....better you transform your business into peanut distribution, lousy company.

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RELEVANCY SCORE 63.6

Hi,
We have a Venue 5130 Venue Pro tablet.  Its about a year out of warranty.  I noticed recently that the battery pack had expanded and was expanded from the tablet casing so it wouldn't shut.  I bought a replacement battery (not cheap) but only not started researching what the problem might have been and I can see that other people have had issues with their tables.  The old battery pack has expanded to a worrying extent - and since removal appears to have expanded further. 
Advice online seems to be to NOT try recycle this and to treat it carefully as its unstable.  Not sure what to do it with so?   If the battery packs are liable to being unstable how can they be installed in tablets to begin with.  Reading online it would appear that there are issues with such batteries if they are overcharged.  I don't know if that was the problem in my case.  All I know is the batter packy is swollen up to an unreal extent.  See Photo below. 
Another problem is Dell Customer Support doesn't appear to be contactable in a tangible way after the 12 month service period is up.  Negotiating the Dell website looking for a way to talk to a human about the problem is frustrating as everything leads to dead-end options, particularly at the weekend.  Not happy with Dell hardware and not happy so far with Dell service
A dissatisfied customer,
Mick

A:Dell Venue Tablet Swollen Battery

Most computer shops and most municipal solid waste sites will take back swollen batteries for disposal.   It isn't uncommon for lithium ion batteries to swell when their end of life approaches, just as ordinary alkalines will leak if they're left in a device when they've been used up.  Don't puncture the swollen battery - simply send it off for recycling with a location that can deal with disposing of it.

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RELEVANCY SCORE 63.6

Hello,
I purchased a Dell XPS 13" 9343 two years ago and my battery just got swollen - one side of the keyboard/pad got lifted. I've contacted the local Dell support, and in addition to that that the guy was rude, he they told me that battery warranty is only for 1 year so they cannot replace it for me.
I find it really disappointing, especially to their top tier laptop series. It's only 2 years and the battery is "dead". I think it is unacceptable for a company like Dell to have that kind of issues and not to solve them although the warranty period has passed.
I am aware that batteries capacity can drop, and their performance is decreasing over time. But in my opinion, swollen batteries is something that shouldn't happen, it's a safety vulnerability.
I really hope that Dell will consider this case again and replace the battery even though the warranty time has passed.

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RELEVANCY SCORE 63.6

I have removed the original Win10 and reinstalled from scratch Win8.1 Pro on my Dell xps 13 9350. I have downloaded all the possible drivers from the official "Dell driver download" page and run them all in the order suggested. Also the BIOS is updated. However, there are still several devices not recognized: 1. There is no Win8.1 driver for the trackpad. The one of Win10 is not compatible with Win8.1, so the trackpad is currently recognized in the device manager as PS/2-compatible. Moral: the scroll function does NOT work!! 2. Under "other devices" I get two "PCI data acquisition and signal processing controller" icons and one "unknown device" flagging "there are no compatible drivers for this device" 3. After installing the latest drivers (February updates -not sure which one in particular created the problem) I now get also under "IDE ATA/ATAPI controllers" and icon with "Standard SATA AHCI Controller" flagging "this device cannot start. (Code 10)" While I can live with 2. and 3., the issue 1. with the trackpad is VERY annoying, and it would be great if Dell would provide a driver for it (btw., this model is now more than 3 months on the market). PS: the February update seems has fixed part of the problems with the WiFi and with mouse. I could solve them temporarily in January by installing other drivers of another model (Dell xps 15 9550), in particular these two: Communications_Driver_G1... Read more

A:Dell xps 13 9350 downgrade windows 8.1, trackpad not working and other issues.

Hope this helps for items 1 and 2, not sure about item 3...
For item 1, have you tried using the Windows 7 touchpad driver?  Download link below.  When you run the downloaded Dell Update Package, choose Extract (not Install), and create a folder to extract the files.  Then right click Setup.exe, choose Properties, then click the Compatibility tab, and then check the Compatibility box and choose Windows 7.  This should allow the driver to install successfully.
For item 2, you'll need to install the Serial I/O driver, which isn't listed for Windows 8.1, but you can find it in the Dell Driver Pack for Windows 8.1, link below also.  You'll need something like 7zip to extract the CAB file, but you'll find the driver buried in there.  Once you have the driver pack extracted to a folder, you can go into Device Manager, then right click the PCI Data Acquisition device, then choose Update Driver. Then choose Browse, and point it to the extracted folder and make sure include subfolders is checked.  The driver should then install.
Windows 7 Touchpad driver:
http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=377D1&fileId=3518195399&osCode=W764&productCode=xps-13-9350-laptop&languageCode=en&categoryId=IN

Windows 8.1 Driver Pack:
http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=DRW70&fileId=3491046975&osCode=WB64A&productCode=xps-13-9350-laptop&languageCod... Read more

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RELEVANCY SCORE 63.2

Bought dell xps 9550 on March of 2016 and after a year and  2 months the touchpad is difficult to press and select text. Its kind of dissapointing to see this issue on this expensive laptops. Had owned sony vaio and other laptops and never had such issue. Called dell and no help due to out of warranty. The guy tried to convince me is not the battery problem and to sign up for warranty so i can ship my laptop to them. This is *** since i already pulled the battery out and can see it's swollen. Also the touchpad worked after laptop was off and the battery cooled down for some time. Whennit swelled up again and went to the same problem. Decided just to buy battery myself and change it out. Not getting another dell in the future.

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RELEVANCY SCORE 63.2

Hello, 
The track pad on my Dell XPS 15 9550 had been raised or lifted, making it nearly impossible to click down on. Upon bringing my computer to the Microsoft Store, it was revealed the battery is swelling, which is pushing up on the track pad from underneath. The computer is a few months out of warranty. 
This is presumably unsafe, and a problem that many other people have encountered and expressed concern about on this forum. There is clearly a problem with these batteries. This should clearly be considered a "Known Issue" and the batteries replaced. 
I guess my questions are (1) is this classified as a "Known Issue", and if not, (2) what is the rationale, given the frequency?
I can reference several other posts referencing the same issue to provide evidence of the high frequency of this problem, if needed.
Thank you.

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RELEVANCY SCORE 63.2

My laptop was purchased in Oct 2014, so my warranty was up Sept 2015 - noticed last week that half of the keyboard and trackpad are distended, and determined the battery is swollen - today, noticed the battery is no longer holding a charge - cannot locate any recalls, but two years is awfully short for an HP laptop battery to go bad like this under normal conditions - tried contacting warranty dept with description and was immediately advised to submit my issue to support or forums - 

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RELEVANCY SCORE 63.2

I contacted tech support about my swollen overheating battery/ raised trackpad and their only solution was to send in the machine to the depot which can take 2 weeks or more to get it back (tech support said the parts may be back ordered).    
There has to be a better solution than saying 'unfortunately'.  I use my XPS 9550 for business and don't have a spare computer.  Considering that there is a known safety issue here too, I would think that Dell would want to have an onsite repair solution.  
Can anybody help with a solution?

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RELEVANCY SCORE 63.2

Does anyone experience with dell touchpad lifted up by swollen battery?
My XPS13 is purchased on December 2013 so the warranty is out long time ago.
Other than touchpad issue, everything is working good and need advice how and where to replace touchpad and battery. My service Tag is
<Service tag removed>

A:Dell XPS 13 laptop battery swollen and touchpad lifted.

XPS L321x, 322x?  Which model?
The service manual depends on the exact model, but you should get the battery out of the system ASAP before it swells to the point where it damages the casing, keyboard or palmrest.
Dell generally charges about $170 for any repair other than a screen or mainboard replacement - see here:
www.dell.com/.../out-of-warranty
The battery requires just screwdrivers to change - you can also do it yourself.

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RELEVANCY SCORE 62.4

I wrote a post on June 2rd 2017 about the dell touchpad issue, which I can't find. I am posting this one as a follow up. I called dell to report the swollen battery and after one year use. This really didn't get me anywhere. They basically told me that it wasn't the battery that was the issue. I removed my battery and it was clearly swollen. I reconnected the laptop without the battery and the touchpad works just fine. I am running the computer just on AC right now without the battery. I ordered the new battery and dealing with this outside dell as they don't recognize this as a manufacturing defect. So, just posting in case this helps someone.

A:touchpad hard to press on dell xps 15 9550 (swollen battery)

Fortunately when I called Dell about a month ago concerning the swollen battery on my XPS 15 9550, I was able to get some action. I had signed up for 2-yr Premium Support so I was still covered. They replaced the battery and fixed the trackpad. This is becoming a serious problem. Who knows if one of these batteries might explode or catch fire. Dell needs to recall these batteries before something serious happens.
JohnD

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RELEVANCY SCORE 60

Hi,
I have a Dell M5510 precision laptop for business.  Around January 2017, 7 months after owning this laptop the track pad started to come loose. At first I didnt know why, it was very minor, then each month it started to come off more and more. Around 2-3 months ago I stopped being able to use some of the functionality of the trackpad. I finally took the laptop apart to find out the battery had expanded and was causing this issue.  I purchased a M5510 with every upgrade (xeon, 4k, larger battery etc) and figured I would not have any issues as I use this for work. Has anyone else had similar issues on the M5510 Precision series?
It looks like the battery is very swollen in multiple cells and the trackpad looks like its about to blow right off the laptop.  
I'm also not sure how safe it is to use this laptop for business travel now that it looks like the cells are expanding and lithium ion explodes.

A:Dell M5510 battery breaking my trackpad and looks like its ready to explode (4gvgh battery)

So first thing is stop using the computer.  If the cells are expanding that could cause a safety issue.  I would call Dell ASAP and have them replace the battery which is obviously defective.

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RELEVANCY SCORE 56.4

I want to remove the monitor, basically gut it, and turn the keyboard and trackpad of my laptop into a keyboard with built-in mouse for my desktop. It's an old laptop that I was thinking about throwing away anyway, so I might as well turn it into something useful.

look at attachment.

I want be able to connect that to my desktop with USB and be able to use it as both keyboard and mouse (have both the keyboard and trackpad work)

My desktop is right next to my bed, so I sometimes swing the monitor around and put the keyboard and mouse on the bed. But it's damn hard to use a mouse when you have bedsheets and blankets and other stuff that's soft as a surface.

Also, I can't have any compatibility problems, it needs to work with all 3 systems in my house that I may want to connect it to. Mac OS, Windows XP/Vista, and Linux (Ubuntu and Fedora)
 

A:I want to turn my laptop keyboard and trackpad into an all-in-one keyboard and mouse

would anyone happen to know, and can give me a step-by-step?
 

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RELEVANCY SCORE 55.6

Does anyone know if 9350 has the same battery as the 9343 or is it different?
When it comes to the 9350, what are the exact specs of its battery?
Li-Po or Li-ion?
56W?
cell count 4 or 6?
Voltage?
mA?
Thanks.

I just received my new laptop.
Battery is dead.
Warranty is waaay too complicated.

A:xps 13 9350 battery issue

The batteries don't interchange between the two models.  There are 4- and 6-cell options (the 6 cell comes ONLY with systems that have only an M.2 SSD - not a 2.5" drive (the battery consumes the space that holds the 2.5" drive).
The battery is proprietary and the system new enough that Dell is likely the only source.

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RELEVANCY SCORE 54.8

Hello,
After a lackluster week with TB15, I have a problem with my Dell 9350 (early 2016).
I noticed that the battery drained faster than it's supposed to be.
Generated battery report

DESIGN CAPACITY
55,997 mWh

FULL CHARGE CAPACITY
53,291 mWh

I saw on some posts that the design capacity was around 57mWh with 55mWh of full chage capacity.
Battery life estimates
Battery life estimates based on observed drains


AT FULL CHARGE

AT DESIGN CAPACITY
PERIOD
ACTIVE
CONNECTED STANDBY

ACTIVE
CONNECTED STANDBY


2016-06-24
-
-

-
-
2016-06-25
6:57:48
-

7:19:00
-

Above is the estimated battery life, but I have never got up until 7 hours.
Latest BIOS is installed:

BIOS
1.3.3 03/01/2016

Current setting is Power Saver with 0% brightness.
Any other settings that can be recommended are welcome.
Otherwise I might need to ring DELL again.
Thank you

A:Dell 9350 Battery Performance

I forgot to mention that the battery drained by 10% even on shut down mode (I have never put the laptop on sleep).

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RELEVANCY SCORE 54.8

I've had it for 4 whole weeks and my XPS13 9350 seemed fine. But now:
- it won't turn on unless it is connected to the main power supply- while plugged it to the main power supply the battery meter is stuck at 37%- if I pull out the power cable while it is turned on it switches off immediately
What is wrong with it ?

A:XPS13 9350 Battery dead?

It's most likely a bad battery - call Dell for warranty service.

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RELEVANCY SCORE 54.8

hello!
I think I did the worst choice ever... I bought this Dell XPS 13 on last February which was replaced on summer, because I had problem with the grafic card probably ( couldn't connect it to an external display). 
This is an i7 proccesor 6560U, 16G ram 512 ssd... and infinity touch display. running win10 pro
the main reason that I bought it was that the battery lasts up to 18 hours like it says to the dell's site.
I am not new to this of cource I know that 18 hours are unreachable but I was hoping at least to 9-11.
on the contrary the battery does not last more than 4-4.30 hours. with normal use... email serfing on the net , youtbe....
I have the latest BIOS of course ... 
I had even left the laptop on the Bios screen open to check how long it will last with no apps running in the background ... same result ... 5 hours at most .. 
the battery was replaced 2 month ago with no improvment ... same with the new battery as well. 
I have turned the touch screen off, bluetooth as well... everything that I could in order to increaase the battery but with no result. 
I also run the battery test according to the dell's technicians advise, with the result saying that the battery is in good condition.
According to dell all theese are normal... but for me is unexeptable. My macbook pro is 5 years old and the battery lasts 4 hours !!!!
this is my expirience from the top model of dell!! 
any advise before I through it away?

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RELEVANCY SCORE 54.8

HeyI'm seriously considering buying the XPS 13 QHD, but i'm a bit interested in what kind of battery life people are getting. If the battery life is much better with the FHD I might consider sacrificing touch and QHD for better battery life. Would be nice if it could last through a 8 hour working day.
Would any of you guys mind posting the windows battery report or any thing similar?
Thanks!

A:Dell XPS 13 9350 - Battery life

Hi ,
Thank you for writing to us!
Kindly check on the Dell website as per the system specification.
Battery life would depend on system configuration ( touch / non touch ).
http://www.dell.com/us/business/p/xps-13-9350-laptop/pd?oc=cax13w10ph5142&model_id=xps-13-9350-laptop&l=en&s=bsd
Thanks
Robin

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RELEVANCY SCORE 54.8

Few days ago I got my Dell Xps 13 (skylake, non-touch, full-hd, intel core I7, 250 GB SDD), but I am quite disappointed because of the battery life. Normal usage (wifi, Word, 30% brightness, internet, chat) gives me 4.20 hours. Very far away from the 11 hours reviewers claim.
I have also updated the BIOS. But it did not improve much.
Do you believe the battery could be defective?  These are the results: FULL CHARGE CAPACITY 54 mWh CYCLE COUNT - Since OS install At full charge 4:29:51 At design Capacity 4:47:21 Thanks in advance for you time.

A:XPS 13 9350 - Battery lasts 4 hours

What screen do you have?  You'll never see anywhere near 11 hours (or even 8-9) with a 4K resolution screen.
With an FHD screen and solid power management settings, 8-9 should be possible -- and if you have the 4K screen, cut those numbers in half, so if that's what you've got, 4.5-5 hours is pretty good and you likely will not see more runtime out of the battery.

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RELEVANCY SCORE 54.8

Hello all, I just purchased a 9350, win 10 Pro , 4GB ram, 128 SSD. I noticed that the Battery Icon would stop charging at 80%. Shows Connected , not charging at the 80% mark. I have read on the Forums about this being an issue on this 9350! SEEMS TO ME THAT THE BATTERY SHOULD ALWAYS CHARGE UP TO 100%!
So I innstalled the latest 9350 Bios and Power management drivers updates from the Dell seb site.
I thought that would correct the issue but it didnt!
Dell XPS 13 9350 battery cstill stops charging at 80%!!!
I performed the Dell ePSA F12 Diagnostic tests and the battery results are as follows.
Charge cycles 13
Battery Health 93%
Voltage 8420 millivolts, current 2717 ma. 
I have also read that after some 9350 owners replaced the battery they were still haveing the issue of the battery not charging to 100%.
Anyone have the same experiences?
Thanks
Rob

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RELEVANCY SCORE 54.8

The XPS13 is 15 months old and has only been lightly used yet the battery has ceased to charge.  With adapter plugged in it shows 86% charged but not charging.  Charge light flashes orange only.  Battery test lights 1, 3 & 5 all light up.  Will not work on battery but does on adapter.  Dell diagnostics show battery is fine.  BIOS shows battery as needing replacement.  Battery management drivers are up to date.  Disconnecting battery and holding down 'on' button does not change anything.
Dell state that only Dell batteries can be bought from them yet they do not appear to sell an internal battery for this model (BIOS states get new battery from Dell!).
How do I establish whether I need a new adapter, motherboard or battery?  If I need the latter, how do I obtain one?
Any help much appreciated.

Very disappointed first time buyer of a Dell computer

A:XPS13 (9350) - battery will not charge

First question:  Does the system recognize the AC adapter, or does it show "unknown"?  F2 to get into setup to check.

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RELEVANCY SCORE 54.4

i bought a new xps 13 9350 signature edition few days ago and after almost a week something crazy is going on with the battery while the system is on sleep. It goes from full charge to completely dead in less than 2 days while on sleep.
up on checking the connected standby mode is disabled by default on this machine and after extracting the battery usage report from the system seems the system is keep on waking up from sleep every less than 5min or so by itself.
all of my drivers are updated and running on the latest build of windows 10. upgraded window to the latest build and all of the drivers the first thing after i turned on the system for the first time in case if there is any issues from the past might be fixed already in the new updates.
look at the system generated battery usage report:
2016-12-10 12:24:02


Active
Battery
57 %
31,236 mWh
13:34:09
Suspended

30 %
16,697 mWh
13:42:19
Active
Battery
30 %
16,553 mWh
14:42:42
Active
AC
12 %
6,802 mWh
15:36:50
Suspended

52 %
28,523 mWh
18:37:56
Active
Battery
99 %
54,910 mWh
18:52:43 (THE LAST TIME I PUT THE SYSTEM ON SLEEP)
Suspended

96 %
52,774 mWh
18:53:24
Active
Battery
95 %
52,630 mWh
19:08:16
Suspended

93 %
51,543 mWh
19:08:58
Active
Battery
93 %
51,482 mWh
19:23:50
Suspended

92 %
50,753 mWh
19:24:37
Active
Battery
92 %
50,677 mWh
19:39:25
Suspended

90 %
49,932 mWh
19:40:06
Active
Battery
90 %
49,879 mWh
19:54:58
Suspended

89 %
49,149 mWh
19:55:39
Active
Battery
89 %
49,088 mWh

... Read more

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RELEVANCY SCORE 54.4

Hi,
I have a Dell XPS 13 (9350-4891) with BIOS version 1.2.3 installed.
Here's what I'd like to achieve: The battery should only start charging at 60% charge or lower. In case that it's charging, the maximum charge should be 90%. So for example if the current charge is 74% and I plug the AC in, the battery should NOT start charging (because it's over 60%). 
Here's what I already tried:
1) BIOS menu: Settings -> Power Management -> Primary Battery Charge Configuration. Then I selected "Custom" and entered the values from above. Result: No matter what the current charge is, the battery starts charging anyways when I plug the AC in. So for example if the current charge is 74% and I plug the AC in, the battery starts charging.
2) Dell Command Power Manager: I installed the software and set the settings like in the BIOS menu in 1). Same result as in 1). Charging starts, whatever the current charging level is.
3) Dell Command Power Manager: I also tried to use this software. Same result as in 1) and 2).

Thanks a lot for any helpful reply!

A:XPS 13 (9350): Custom Charge Start of Battery

I have exactly the same issue. Someone please help.

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