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XP won't go past windows advanced options menu

Q: XP won't go past windows advanced options menu

Hi, first post here and in need of help.

My wifes PC won't get past the windows advanced options menu, whichever option I select I just get back to windows advanced options menu.

Can anyone help or is it a complete re install?


Preferred Solution: XP won't go past windows advanced options menu

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: XP won't go past windows advanced options menu

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I was surfing the web when a blue screen of death flashed up and my Dell Inspiron E1505 restarted, taking me to the usual Windows Advanced Options Menu -- except now I can't leave. If I don't touch anything, it hovers over 'boot normally' for 30 seconds before freezing. If I go up and hit enter on 'safe mode' it also just freezes and absolutely nothing happens. You see all the options still, but now you can't move up/down w/ the keyboard to re-select. I've tried the different variants: 'safe mode with networking,' 'boot from last good config' etc. Nothing works. I've run the "PSA+ Pre-boot System Assessment" two times (including the extended memory test) and it passes everything / no problems. Then it asks to re-boot, and again it hangs in the same menu without getting anywhere. I can't do a repair/recovery because this is a hand-me-down laptop from my brother, so I don't have any CDs. Please help!

A:can't get past Windows Advanced Options Menu

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I am using a Dell Inspiron 1440 laptop, with a Windows 7 Ultimate 64 bit OS. I recently reformatted my C:/ drive, and all seemed to be working just fine until I installed an icon package, which required me to reboot the computer. Since then, my laptop has not been able to get past the Advanced boot options screen (i.e. the Dell logo showing along with the "F2 Setup F12 Boot Options menu", and later it goes into the white blinking screen (like when you're typing), and the screen goes black after awhile, restarting again to the advanced boot options menu. Any help would be greatly appreciated!

A:Windows 7 startup does not get past Advanced Boot Options menu

Boot into the Win7 installer or System Repair Disk to run Startup Repair a few times. How to Boot your Computer from a Bootable CD or DVD

It should offer to System Restore but if not run it manually from the System Recovery Options to get back before the crap you installed which ruined your Win7.

If this fails then you may need to run Dell Windows 7 PC Restore from it's partition, or get a superior Clean Reinstall - Factory OEM Windows 7 following the steps and methods and using only the tools to maintain a perfect reinstall.

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I am using a Dell Inspiron 1440 laptop, with a Windows 7 Ultimate 64 bit OS. I recently reformatted my C:/ drive, and all seemed to be working just fine until I installed an icon package, which required me to reboot the computer. Since then, my laptop has not been able to get past the Advanced boot options screen (i.e. the Dell logo showing along with the "F2 Setup F12 Boot Options menu", and later it goes into the white blinking screen (like when you're typing), and the screen goes black after awhile, restarting again to the advanced boot options menu. Any help would be greatly appreciated!

A:Windows 7 startup does not get past Advanced Boot Options menu

You have already posted this. I would suggest one thread for one problem.

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So i was playing Doom 3 and the game crashed so badly that i had to restart my computer (im running Vista 64bit by the way) and upon restarting it, it gets to the BIOS screen but after that it just goes black and nothing happens, i have tried the F8 thing but all that brings me to is this boot menu, but not advanced boot options, i have also tried pressing F8 or F5 after i selected hard disk from that boot menu, still nothing happens. So i cant access "restore to last good system configuration" because F8 doesnt take me to the right menu to do so. Also i dont have a vista install disk so am i SOL and have to just get another disk or upgrade to windows 7? or is there some other way to do this? Any help is appreciated!

A:Cant boot past BIOS screen, no Advanced boot options menu

Let's first see if this is a hardware problem. Try these free, bootable diagnostics:


H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
http://www.carrona.org/memdiag.html (read the details at the link)
http://www.carrona.org/hddiag.html (read the details at the link)

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I'm having probs with my Laptop. I was listening to music then a blue screen popped up saying 'your computer needs to restart to protect files'. After restarting it went to another blue screen and a message said Windows Check disc needs to check your computer and files. It went through 3 different process and at the 3rd part of the Checkdisk it said it was deleting various files/folders but it froze for over an hour, so I just restarted the laptop. Upon restarting it went to the black screen which says 'Safe Mode, Safe Mode with Command Prompt' etc. I pressed 'Last Known Good Configuration', it went to restart but said Unable to Boot, Internal HDD error, and then went back to the F8 Options screen. I then try every option but upon getting to the Windows XP sign when loading, it just restarts and goes back to the F8 Options screen. When it's loading up I tried F12 Options also but nothing works. Once it did say something about the Bootable source and the options were Internal HDD, Floppy, DVD/DVDR etc, but I have no idea what has happened. I'm a student and broke, otherwise I would take it to a computer repair shop. Any suggestions would be greatly appreciated!

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Hello ..
I turned on the computer today and I got the the Windows Advanced Options Menu i selected - start windows normally and it proceeds to load and you see a flash of blue and kicks right back to the the the Windows Advanced Options Menu again. I have tried selecting all the options available none are working... I can't get past this screen I do have a recovery disk for this laptop however this was my back up one and I'm afraid if i use it I'll lose what i have on there.. Please help me I need it Thanks!!! using windows xp mulitmedia sp 2 or 3 can't remember sorry ..

A:Windows Advanced Options Menu

Welcome to TSG---

Try choosing Disable Automatic Restart from that Windows Options menu. That flash of blue should then become a blue screen stop error which hopefully gives more information about the specific error.

Post the blue screen error---word for word please.

Also---any new hardware or software installed recently? Unplug any external devices and try the boot again.

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i have a computer that when you turn it on it boots directly into

"Windows Advanced Options Menu"

all option are available for me to access, although the keyboard is non responsive (yes it works) & i am unable to select anything

after the timed countdown it starts to boot and get to the windows welcome screen and then hangs. no further progression from that point.

i hope to get some idea's on how tho correct this,
(would ressetting the cmos work?)

specs as i know are
win xp 2
512 ram
30gb H/D
motherboard (asus i think)
rest is all on board

A:Windows Advanced Options Menu

Dont know if this helps>>

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please watch this short video of my laptop. im not sure whats wrong with it but i think it might be an easy fix. please help.http://www.youtube.com/watch?v=0ZLiJExY8EA

please help!!!

A:Solved: Windows advanced options menu

try to press the pause button on the top right corner of your keyboard when the bsod comes up so you can write down the code on the screen and hopefully someone can help out

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i have a computer that when you turn it on it boots directly into

"Windows Advanced Options Menu"

all option are available for me to access, although the keyboard is non responsive (yes it works) & i am unable to select anything

after the timed countdown it starts to boot and get to the windows welcome screen and then hangs. no further progression from that point.

i hope to get some idea's on how tho correct this,
(would ressetting the cmos work?)

specs as i know are
win xp 2
512 ram
motherboard (asus i think)
rest is all on board


A:Solved: Windows Advanced Options Menu on Startup

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I have a computer that is stuck in a loop and won't boot into normal or safe mode. There is a blue screen flashing up, but way too quick for me to be able to see the STOP code.

The problem I have is that the American Megatrends BIOS 2.51, has an option on the boot screen "Press F8 for BBS Popup". Therefore I can't use the F8 key to get into the Windows XP Advanced Options menu. Why the hell has a BIOS manufacturer hijacked an important Windows key?????

I have also tried pressing the F8 key AFTER the BIOS screen, but even by doing that you still get a boot order list by pressing F8, and not the Advanced Options menu.

Does anyone know how to either:
1. Disable the Press F8 for BBS Popup in the BIOS? (I've looked, so has a workmate, but we can't see it)


2. Is there an alternative to using the F8 key to access the Advanced Options menu?

Hope someone can help.

A:Windows XP - Can't access Advanced Options menu (F8 key hijacked by BIOS)

If your keyboard has a "F-lock" key, press it before F8.

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usually,Windows 8.1 advanced startup options -> troubleshoot menu should be
But my troubleshoot->advanced options only have UEFI Firmware and Startup Settings

How to fix it? I have to use command prompt

A:Windows 8.1 2014 Update advanced startup options menu miss

I'm not sure this problem happen since when

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Hello, Recently, my system was found to be infected with malware and was removed with assistance from Moderators- Pizza and Pepsi/Boopme here in this forum. However, I'm not able to to update MS Office 2007 to service pack 3 and it may or may not be due to malware infection found in the system. Additionally, upon PC bootup, an error screen with Window XP Advanced options Menu shows up every time. It must be noted that I'm able to logon to Windows XP in Normal mode without any issues. Malware infections detected by MBAM and ESETSCan were RECYCLERS- Rogue.FakeAV and Win32/MessengerPlus.A application variant. They were quarantined and removed successfully. Following Boopme's instructions, I had run DDS as well as GMER scans and I have posted them below for analysis.Please note that the scans were run 4 days ago and hopefully they are good enough for troubleshooting purposes.I have also posted the link to the topic posted in Am I Infected? thread for better understanding.Awaiting further instructions,Thank you http://www.bleepingcomputer.com/forums/topic457727.html - Referral LinkVarious Reports below.DDS (Ver_2011-08-26.01) - NTFSx86 Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 10.5.1Run by Twinkle at 22:10:31 on 2012-07-01Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.894.202 [GMT -4:00].AV: Rogers Online Protection Anti-Virus *Enabled/Updated* {5B5A3BD7-8573-4672-AEA8-C9BB713B6755}FW: Rogers Online Protection Firewall *Enabled* .===========... Read more

A:MS Office 2007 SP3 update Installation failure/ Error SCreen with WIndows Advanced Options Menu

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything. We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here. To help Bleeping Computer better assist you please perform the following steps:*************************************************** In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/459371 <<< CLICK THIS LINK If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.*************************************************** If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lo... Read more

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I have a computer that keeps going back to the advanced options menu. So it won't boot to the desktop. Each time I select safe mode, command prompt, last known good config, safe mode with networking or whatever the choice may be it keeps coming back to the advanced options menu.

My strategy is to clean the drive for viruses then see what happens. Then I'll try connecting a known working hard drive to the computer to test whether a hardware malfunction is causing the problem. Then if those steps fail look to reinstall Windows if the hard drive is healthy.

Any advise?

A:Advanced Options Menu ineffective

Yep, your right - AV the drive - pop a new one in and stick an OS on there and then slave the 'old' drive to recover your data - Thats the best thing you can do. Well advised Jones!


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Win 8.1.... For me there is no 'Advanced Options' tab inside the Troubleshoot menu... so I can't alter UEFI secure boot function status in order to set up dual boot to linux.... the Troubleshoot only takes me to 'advanced startup options' menu... nothing else... No 'Refresh' or 'Reset' tabs short of reinstalling the whole system...?

Any idea how to restore the missing Advanced options...?

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just finished making my new system four days ago and it ran fine... until i decided to overclock my q6600 at first i clocked it from 2.66 to 3.0 then looked at the temperature and there was no change, i then booted and it ran fine all the way to XP, so i decided to then go for 3.2 and thats where things went pear shaped, i am now unable to get past the motherboard options menu and plus i get no response from the options so i cant even get to boot menu. any help? oh and im running a gigabyte s-series mothrboard

A:PC not loading past motherboard options menu

assuming you OC'd from the Bios, just clear th CMOS by means of the Jumper on the Mobo. But be sure to unplug it.

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This is a very unique problem, apparently. I'm working on recovering a machine from a month-long period of time during which it was completely overrun with spyware and virues.

Some of the other problems that I've managed to solve include:
*(windows Explorer)>Tools>Folder Options>View was totally blank...no check boxes at all.
*Start>Program Files was unresponsive...only access to programs was via desktop shortcut, or Windows Explorer.
*Disappearance of the Recycle Bin or a corresponding _RESTORE folder.

Currently, I have the following issues to contend with:
*System Restore can only be activated or deactivated via direct registry edit. When you try from the System Properties window, it simply tells you that an error occurred and to try a restart.
*The advanced start menu options are blank. There are no options to turn off or on things like "Show Network Connections." The options can be turned on in the registry, but the options are missing altogether from the 'rt-click-on-the-start-button' process.
*Any instance of IE that is open shows in the taskbar as "Windows Explorer," rather than Internet Explorer.

I've got the spyware and virus problem eliminated, but repairing the damage left in the wake has overwhelmed me at this point. These are things I haven't run into in the past, and when searching "advanced start menu options missing," you can imagine the kinds of results that I get: all how-to's o... Read more

A:Advanced start menu options blank, sys restore non-functional, etc.

System Restore Error Messages

System Restore - Restoration Failed

System Restore Articles

Tips Fixes and Faqs

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I have a Dell laptop running Windows XP Home. Everytime I boot the Advanced boot options menu comes up. Have tried everything on the menu including Last Known Good Configuration. How does one stop this from happening and go back to a normal boot screen?


A:Advanced boot options menu comes up at every boot

Is it the full Advanced Options menu with all 11-12 items, or the short one that also says Windows Failed to start?

If it's the full menu, my first guess would be that the F8 key is stuck.

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press Advanced options to try other options to repair your pc or down to turn off your pc Log file:/windows/system32/Logfiles/srt/srtTrail.txt

A:Advanced options - Need help with Windows

Please describe your issue. As far as I understand you cannot boot into Windows right?
Since I don't know the exact problem, here are some solution guesses that may help. From that command prompt you can manually repair your system with:

Repair system files:

sfc /scannow

Rebuilding the BCD

bootrec /fixmbr
bootrec /fixboot
bootrec /rebuildbcd

Scanning your disk for problems:

chkdsk C: /f

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Windows 10.
If I use the Windows Key-X, or click on the windows icon and do a right click, the menu items are displayed but only a few of the menu items actually then do anything if they are selected.
For example clicking on the Control Panel - nothing happens.
If the type Control Panel in the taskbar search box - control Panel is displayed and clicking on that displays the Control Panel.
It was working fine, then suddenly stopped.
I have also tried logging in to another account but the same problem exists.
Any idea how I can get the Windows Key-X menu options to be reset - I have tried a restart, but no change.

Best regards


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Hi, my computter must have some sort of virus, not sure what but i cant get onto the computer.

(Sequence of events)
1.Turn on the computer
2.loads a little
3.goes to a screen that says, "unknown hard error"
4.it doesn't go away
5.so i restart the computer and it says "a problem has occured when trying to start the computer (the unknown hard error) please choose an option from below: safe mode, safe mode with networking, safe mode with command prompt, last known settings (your most recent settings that worked), or continue starting windows.
6.now i would choose the last known settings but, you have to choose the settings with the arrow keys and they wont work! , im guessing that the computer hasnt lloaded to the stage where the keyboard works?

So my question is is there a way to reset the computer to factory settings with out being able to turn it on,

one extra thing, i DO go past the page that says: F2 setup F12 boot menu if that helps at all

Thanks for any help ask questions ill be checking this alot and wil be adding stuff that i find as i go

hope this is in the right section if not tell me where so i can get more help, if not but you have some ideas, tell m and post too, Thanks.

A:Cannot select Windows Advanced Options

First, and I'm sorry to ask this, but can you check that your keyboard is properly connected?

If it is, then press F2 as soon as you see the stat screen. If you get into BIOS, find the "Reset to defaults" option and select it, save settings and reset.

Repost with what happens.

-- Andy

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I have a problem with a W10 build in that when I boot into Advanced Start-up the some of the options are missing (e.g. Command Prompt).

This is the history of my build.

1. Initial install of W7 onto a 3TB hard disk (I subsequently realised I was only seeing 2TB of the drive due to using a MBR (not GPT) disk format.

2. Upgrade to W10 (I had 'normal' Advanced Start-up options at this point)

3. Converted my disk from MBR to GPT using this method (Convert Windows 7/8/10 Installation from Legacy to UEFI Without Data Loss (Simpler Method) - YouTube), I shrunk a partition and added an UEFI one at the end of the disk.

4. My system boots file using UEFI but I now have lost some/most of the Advanced Options.
This is my current partition info.
My C: drive is partition 2, D: is partition 4. Partition 5 is the new UEFI partition I created.

Any thoughts appreciated.

A:Windows 10 Troubleshoot - Advanced Options missing

From an elevated command prompt, please run reagentc.exe /info and post the results.

Also, what files are in partition 5 that you created?

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hi, i need help with my friends computer, he said his power went out or something and shut off his computer, when he turned it back on it came up to the windows advanced options screen, so i thought this was normal because this happens whenever windows shuts down unexpectedly, but then we tried to start it with every option given and none would work, any suggestions?

as far as specs go i cant give you much... but i do know its windows xp opporating system

A:Stuck on windows advanced options screen

See How to recover your folders/files when Windows won?t boot

Also, after you complete the first step in the guide (running chkdsk /r) you might also try once more to restart Windows. Your problem might be a corrupt filesystem that chkdsk might also help fix. Otherwise, post back and let us know

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I went into my power options to change some of the advanced settings and most of them are missing? I am on windows 8.1 with a week old Surface Pro 3. I want to say I read somewhere that hyper-v can cause options to be missing, but I honestly don't even know what that is and I don't have it installed.

Screenshot attached

A:Options Missing from Power Options Advanced Settings

Hello Mossalot, and welcome to Eight Forums.

The power options you have available are determined by Windows for your specific system.

What specific options would you like to have back, and I'll post back with how to restore them?

For now, check the tutorials below to restore any you may want.

How to Add or Remove "Allow Away Mode Policy" in Power Options in WindowsHow to Add or Remove "Allow sleep with Remote Opens" in Power Options in Windows 7 and 8How to Add or Remove "Console lock display off timeout" in Power Options in Windows 8 and 8.1How to Add or Remove "Dim display after" in Power Options in WindowsHow to Add or Remove "Enable forced button/lid shutdown" in Power OptionsHow to Add or Remove "Hard disk burst ignore time" in Power OptionsHow to Add or Remove PCIe "Link State Power Management" in Power Options in WindowsHow to Add or Remove "System unattended sleep timeout" in Power OptionsHow to Add or Remove "Turn off hard disk after" in Power Options in WindowsHow to Add or Remove "USB 3 Link Power Mangement" in Power Options in Windows 8How to Add or Remove "When sharing media" in Power Options in Windows

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my computer crashed and when it started back up i get the error windows failed to start due to a new hardware change blah blah

when i choose the recommended repair option it just goes to an empty screen where i can use the mouse but there is nothing to click on or any prompt to continue the rapair!!!

so i tried to go into the advanced boot options so i can boot in safe mode and possibly repair or restore windows to a previous date or whatever but i have NO ADVANCED BOOT OPTIONS!!!! WTF!!

im goin crazy here!!!

A:Windows Failed To Start. No Advanced Boot Options

press F8 on boot a few times so you see the advanced boot options. Repair your computer is one of them.

windows failed to start due to a new hardware change blah blah

Any error code, stopcode.... or... give all info or camshot

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Are the startup repair files installed on the hidden partition? I found this extract from a book does anyone agree with this? I unplugged an system with a 100MB hidden partition which contains the startup repair files but i recieved Figure 8.16 and not Figure 8.17.
anyone with any info on this??? I need to adjust windows so it doesnt auto repair..
Windows 7 Error Recovery and Advanced Boot Options

If Windows 7 is unable to start normally, Windows will display the Windows Error Recovery dialog. On a system that does not have Startup Repair files installed, the Windows Error Recovery dialog looks like the one in Figure 8.16. You can use a Windows installation disc or a Windows repair disc to repair your computer.
Figure 8.16 Windows 7 displays this type of message if Startup Repair files are not available on a system that can’t start.

To learn how to create a Windows 7 repair disc, see “Preparing a Windows-Based Computer or Tablet for Easier Troubleshooting,” Chapter 1, p.37.

On a system that has Startup Repair files installed, the Windows Error Recovery dialog provides the options shown in Figure 8.17 when your system can’t start.
Figure 8.17 Windows 7 displays this type of message if Startup Repair files are available on a system that can’t start.

On a system that didn’t shut down properly the last time it was used (for example, if you used the power button because the system locked up), Windows Error Re... Read more

A:Windows 7 Error Recovery and Advanced Boot Options

WinRE files are in winre.wim on C:/

I would not move or tamper with it or System Recovery Options onboard repairs will not run and System Repair Disk cannot be made.

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I don't have "Repair Your Computer" at "Advanced Boot Options" AND my old DVD reader is not working so I can't run "System Recovery Options" using Windows 7 installer disk.
I need to access "System Recovery Options" because I having trouble:
1. Computer hang at normal mode loading screen.
2. Computer hang at safe mode while loading Classpnp.sys.
It's a dead end for me?

Before that, I was enable to access to "System Recovery Options", however don't know what have I done the "Repair Your Computer" at "Advanced Boot Options" is gone!

A:Advanced boot options Windows 7 don't have Repair Your Computer.

Do you still have the 100MB System Reserved partition on your hard drive?

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The video driver for windows 7 in advanced options monitor types'hide modes that this monitor cannot display'is grey so cannot be unticked It can be unticked in XP to allow 2048x1536 in adapter list all modes Is a driver available for Windows 7 that is as good as the one for XP?  

A:z61m advanced options monitor settings for Windows...

Does your Z61m have a Intel or an ATI video chip?
If ATI, use the Vista Video-driver installed via device manager after extracting the package. The CCC does not run under Win7 by default.
The CCC modtool including the instruction how to use seems not to be available anymore.
Instruction, how to mod CCC and download the modding tool:

Catalyst Control Center 8.12 32 Bit (pcgameshardware.de)
Catalyst Control Center 8.12 64 Bit (pcgameshardware.de)

will work with Z61m and CCC modder, too

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Iread the self help for this virus, created a disk of rem vims to use on the infected computer, but i cannot enter safe mode or DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 8.0.6001.18702
Run by Greg Roberts at 22:01:04 on 2014-02-11
Microsoft Windows XP Professional  5.1.2600.3.1252.1.1033.18.511.29 [GMT -7:00]
AV: Microsoft Security Essentials *Enabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}
============== Running Processes ================
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
c:\program files\object browser\object browser-bg.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k LocalService
============== Pseudo HJT Report ===============
uWindow Title = Internet Explorer, optimized for Bing and MSN
mStart Page = hxxp://start.mysearchdial.com/?f=1&a=irmsd0103&cd=2XzuyEtN2Y1L1QzutDtDtDyCyD0BzyyB0FzztC0... Read more

A:windows anti virus master cannot enter windows advanced options window

Hi there,my name is Marius and I will assist you with your malware related problems.Before we move on, please read the following points carefully. First, read my instructions completely. If there is anything that you do not understand kindly ask before proceeding. Perform everything in the correct order. Sometimes one step requires the previous one. If you have any problems while following my instructions, Stop there and tell me the exact nature of your problem. Do not run any other scans without instruction or add/remove software unless I tell you to do so. This would change the output of our tools and could be confusing for me. Post all logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts. If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed. Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean. My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.   Scan with Gmer rootkit scannerPlease download Gmer from here by clicking on the "Download EXE" Button.Double click on the randomly named GMER.exe. If asked to allow gmer.sys driver to load, please consent.If it gives you a warning about rootkit activity and asks if you want to ru... Read more

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I have a PC that had some type of Facebook bug and they ran Malwarebytes which somehow made this PC unable to boot.

Safe mode doesn't work.

I tried system restore from the 8.1 recovery startup and the password was incorrect.

We went through Windows live and reset the password. Problem is, I don't think the PC is able to connect to the internet to even receive that password change and register it. What can I do when you are completely locked out of any system restore options because of a lost password?

A:Windows Live Password Reset Won't Work In Advanced Options

Do you have a system image?

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I went to msconfig > boot > advanced options
I changed number of processors to 2.
I change memory to 8192.
I have an i3 dual core processor, and 8gb of ram.
The cpu count saves. But when I reboot and go back into msconfig the memory is back at 0 instead of 8gb.
Any help?
I tried using a smaller number. I used 4000 instead of 8192.
I applied and reboot. Then I looked at msconfig again.
It didnt save the 4000, but instead replaced it with 904.

A:[SOLVED] Windows 8 wont let me save advanced options for boot?

Boot into Setup (Bios) to make changes. If your video card uses shared memory, you will not be able to assign the full 8GB. If you're going to use a smaller number, make it less the 4GB (eg) 3.99 GB

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I have three normal settings, but there is an odd one that stands out and does not use english characters. Does anybody know how to solve this?

A:Power Options Help Advanced Settings Options

Do you have a game booster installed?

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I have an older Belkin F6C1500-TW-RK UPS and the mfg has not offered software management for the Win 7 64bit OS. I want to let Win 7 manage the battery and shutdown. I set the High Performance under Power Options to turn off display and put the computer to sleep after 3 minutes as a test. I yanked the input to the UPS and nothing happens and I went at least 5-6 minutes (didn't time). The battery icon in the sys tray stated 2 minutes remaining and never moved.

I have connected the UPS via USB and the Device and Printers, USB Input Device show the drivers are fine and the UPS is working.

Am I misunderstanding what Win 7 will do on its own without mfg monitoring software?

The attached are screen shots how I set the advanced settings

A:How to set Advanced options in Power Options (64 bit Ultimate)

Welcome to 7Forums!

With those options, you can set how much time windows will take an action after you are not taking any action
So if you set 3 minutes for turning off the screen or going to sleep and leave it alone it will scedule these action after 3 minutes.
I don't really understand the part where you explain that the timer stopps. I do not recommend setting the same values for both options under 'on battery' or 'plugged in' state.
I would just increase the 'on battery' / sleep time to 5 or 10 minutes and see if it works.


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When accessing the Windows 8 Advanced Startup Options (ASO), I am expecting to see a menu option called Troubleshoot – see screenshot (from Microsoft).

..but when I access this screen on my brand new Windows 8 XPS12, the Troubleshoot menu item is not displayed – see screenshot.

This is contrary to standard Windows 8 functionality.
I would be grateful for any advice on getting access to the Troubleshoot menu of Windows 8 ASO. Thanks!

A:Troubleshoot option missing from Windows 8 Advanced Startup Options (ASO) on XPS12

Hi David,
I appreciate your efforts for providing the screenshots of Windows 8 Advanced Startup Options. Please follow the steps that I have provided below to start the computer again with Advanced Startup Options and check if the “Troubleshoot” icon appears:
1. On the Windows 8 Desktop, open the Charms Bar by moving the mouse pointer to the top right corner of the screen.2. Click on “Settings” and the click on the “Power” icon.3. Hold down the “Shift Key” and click “Restart”.4. Windows 8 will load the Advanced Startup Options.
Please let me know if the “Troubleshoot” icon appears.

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My computer uses AC'97 to deliver audio but unfortunately there is no official driver for it in windows 8.1 (I have tried using Windows 7 drivers).

So, what I have to do is download a unofficial one and install it but in order to do that I have to remove Driver Signature Verfication which can only be done in advance startup menu.

The keyboard used to work fine in windows 8 but somehow in 8.1 it doesn't. Now I'm sitting in front of my desktop without audio.

A:Cannot Use keyboard in Advanced Startup Menu in Windows 8

PC Specs?
Pre- Built Brand & Model Number
Custom Built- Brand & Model of Mobo-CPU-RAM-Graphics-PSU.

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Per this article below, I used the advanced startup menu in Win 8.1 to disable signed driver checking.Windows 8 and Intel USB 3.0 Host Controllers | Plugable

After I installed some unsigned Intel Usb 3.0 drivers, every time I shutdown and restart the machine from the old (Win 7) desktop, or the Metro UI, the machine now ALWAYS reboots/restarts with the Advanced startup menu.

I can't find any way to cancel this from happening. It is driving me nuts.

Please help!

A:Windows 8.1 Always Boots in Advanced Startup Menu

bcdedit /set {globalsettings} advancedoptions false

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Vista Home Premium SP2


Fails with wireless keyboard [ Logitech ]

Fails with non wireless keyboard that came with the computer.

I can enter the BIOS, so I know that the keyboard works outside of Windows.

I checked the BIOS, but found nothing related to the Adv Startup Menu.

No entry for ACPI

The only way to access the Adv Startup Menu is to experience a freeze; hard shut down. Upon re-start the Windows Adv Startup menu appears.

As far as the friend of a friend of a friend knows, this feature has been present since the beginning of ownership, almost 3 yrs ago.


A:HP Slimline s3020n & Windows Advanced Startup Menu


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A friend of mine is dual booting Windows ME and Windows 2000 Adv. Server. The system has previously had windows XP Home installed on it and the Win 2000 Adv. Serv. has also been previously installed on the system, but then was removed. Because of this the OS boot menu shows Windows ME, Windows XP, and two Win 2000 Adv. Serv. entries...

What we want to know is how to delete the old entries, and for all of you Windows XP users out there, in the "Startup and recovery" section, there is no "manual edit" button like XP has, so therefore we are stuck... We have searched for files with the name of "boot" and also files that may contain "/fastdetect" like the startup and recovery drop-down menu shows.

A:Windows 2000 Advanced Server OS Boot Menu

I'd be curious as to why someone would spend that kind of money on an OS for home, Advanced Server is rather expensive.

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Hello - I have been referred here from the 'malware removal' section (link to thread http://forums.techguy.org/malware-r...omputer-constantly-freezing-antivirus-xp.html ).

I ran smitfraud and rebooted but my computer keeps freezing both in safe mode and normal. I tried last good configuration but the same thing happened. Either just a black screen with the mouse icon or frozen on the long list (in safe mode).

I don't know any of the other options so I hope someone can help.

Many thanks in advance.

A:Solved: Cannot boot up (normal or safe) I can only get to Windows Advanced Menu

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I am begging for help as this problem is driving me insane! To start the story Windows 10 asked me to upgrade last year, and God I wish I didn't. I had nothing but problems with the OS, mainly down to it being unsupported for my notebook by HP. I Decided to roll back to Windows 8 and during the rollback, the notebook has failed catastrophically! 'Luckily' the recovery option kicked in, but this also failed and crashed mid recovery.  I am now left with the boot failing immediatley and showing a BCD error 0x0000034. (press esc for UEFI). Once in UEFI the only option that doesnt bring the same BCD error is the HP System Test. This works ok and the system passes all tests (including hard drive which though a lot of searching online is often the root cause of the above error) I want to enter the BIOS settings and set it to boot from USB in order to use my windows recovery USB, but pressing F11 or F10 goes straight to the Blue screen of death with the same error above! I am fairly proficient with computers and managed quite a few repairs etc, but this loop of blue screen with no conceivable boot option is driving me insane! Someone please help! Thanks in advance, Thebgb! 

A:Unable to access any recovery options. Boot options menu als...

thebgb Hello;Allow me to welcome you to the HP forums!Sorry, but I don't have very good news for you ...The Win10 Upgrade is know to corrupt the Recovery partition stored there by the OEM that built the original machine. This pretty much guarantees that no HP Recovery is going to work: http://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/HP-Recovery-Manager-Blocked-After-Windo...This means that RESET no longer works on your laptop due to your doing the Win10 Upgrade.To actually restore your PC to its original condition, you need something known as HP Recovery Media.HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/driversOnce there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.Or, if you prefer, you can do the same by contacting HP Customer Service:If you live in the US or Canada,... Read more

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Hello i was on windows 7 and i am using notepad++ for xml and text editior tool and its add option in right click menu to open with notepad check screenshots
but i installed windows8.1 and using main administrator account disabled UAC but in windows 7 its not showing this option in right click menu and there are many other applications which adds option in right click menu to open it but in windiws 8.1 all disabled
any idea how to turn that on?

A:How To add Right Click Menu Options Windows 8.1

When you install notepad++, The installer should create a context menu for it. Try to re-install notepad++, right click on the Notepad++ Installer and run as Admin

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I partitioned my hard drive and installed a second copy of my Windows 8.1

I like to experiment with registry settings, tweaks, etc so I use the second installation as a guiney pig, leaving my primary copy untouched.

My question is how to I get the second copy listed on the graphical Boot Options Menu? Right now, I have to press [ESC] on reboot to select it in BIOS settings.


A:Windows 8.1 Boot Options Menu

Some good information here: Adding Boot Entries (Windows Drivers)

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I have a small problem I'm hoping to get some advice.

When I restart my computer and hit F8 to go to the Windows Advance Options Menu, my display only shows lines of white unrecognizable characters. I can scroll up and down the dispaly but I cannot read it.

I'm trying to get into safe mode.

Thank you

A:Windows Advance Options menu

I have a small problem I'm hoping to get some advice.When I restart my computer and hit F8 to go to the Windows Advance Options Menu, my display only shows lines of white unrecognizable characters. I can scroll up and down the dispaly but I cannot read it.I'm trying to get into safe mode.Thank youSteveDon't know why your screen is gibberish, BUT safe mode is the choice at the top of the list.

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For some reason my Windows Media Player 11 has had a brain fart. When I open the options menu all of the tabs are missing except the burn tab. How can I restore WMP to its former, functional state. I think I need to reinstall it but i can't get it to work. I could use a little help.

A:Windows Media Player options menu

Hi jtblake

If this happened just recently, why not try System Restore, using a restore point from before the settings in WMP went wild.

Scan for malware as thoroughly as you can, too, just to rule that out. Anytime you have unexpected system behaviour, malware scans are a good precaution. Some exploits in the past year have targeted WMP.

Unfortunately, I haven't come across any techniques for reinstalling/repairing WMP in Vista, other than System Restore and Repair installs of the entire Vista operating system. I find it hard to believe Microsoft has WMP so 'embedded', especially after it's whole antitrust history with the European Union and the U.S.

Particular errors generated by WMP can sometimes be fixed, some through finding appropriate codecs, other by resolving conflicts. There is an unofficial WMP Troubleshooting page with lots of information --- http://zachd.com/pss/pss.html --- plus the official Microsoft WMP Vista Troubleshooting site --- http://www.microsoft.com/windows/win...eshooting.aspx

We'll have to see if some of this is addressed in Service Pack 1 ... also, when a new version of WMP becomes available, that will help some, as it will likely provide the uninstall/reinstall capability that the Vista-native WMP 11 lacks.

Best of luck
. . . Gary

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No more F8?


Hope this works out okay, I'm sure they are testing it like crazy.

A:Windows 8 Boot Menu and Repair Options

Hopefully it does. 7 seconds seems like a very fast boot time indeed. I think the idea is a good one, and the idea of combining all the repair options and menus into one big menu sounds more efficient to me.

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I want to add some custom programs to the sections in which screenshots. Is there any registry to modify them?

A:How can I change windows menu options with registry

Welcome to the Seven Forums

I'm not sure if a program can be there but have a look at this tutorial and see if it will help in the Windows Explorer Toolbar Buttons - Customize


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