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windows 8.1 recovery problem and install dell backup and recovery software...

Q: windows 8.1 recovery problem and install dell backup and recovery software...

I have the same problem.
Recently I updated my PC from windows 8.1 to windows 10.After almost a month I returned back to windows 8.1 from windows 10.
When I tried to install dell backup and recovery (Backup-and-Recovery_Application_64M9D_WN32_1.8.1.71_A00) I got factory error 5.
I cannot refresh my PC from windows also. I am getting the error “could not find the recovery environment”.
Now in command prompt
1. reagentc/info

2. reagentc/enable

3. Exit and reboot.
After the reboot I tried to install dell backup and recovery again. Then also I got the same “factory setup error 5”.

Then I checked the reagent/info in command prompt after reboot. It shows it is disabled.

Please help me.
Thank you

RELEVANCY SCORE 200
Preferred Solution: windows 8.1 recovery problem and install dell backup and recovery software...

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: windows 8.1 recovery problem and install dell backup and recovery software...

LRKRAO,
Click the link below for information on restoring the OS using DBAR.
http://dellwindowsreinstallationguide.com/dell-backup-and-recovery-1-8-1-71/

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RELEVANCY SCORE 141.6

i had upgrade my windows to 8.1, the problem is that i cant install Dell backup & recovery, when i installing and updating PE I get FACTORY SETUP ERROR 5
is there any technical help me please...thx
 
 
however...its cant recovery or reset my laptop back to factory image...

just like this photo...
recovery cant... refresh also cant...
 
 

A:windows 8.1 recovery problem and install dell backup and recovery software...

just similar same with my problem, my one is factorysetup error 5, i think its different...
however my recovery software uninstalled, because installed new version need to uninstall old version, after it cant install new version....
then ur laptop can launch recovery or not??my one cant just show above picture.....

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RELEVANCY SCORE 100.8

Dear Dell,
I am trying to create recovery discs from "Dell backup and Recovery application" however when i was asked to insert the second DVD,the optical drive keeps rejecting the DVD. The application will not continue to burn the second DVD and appears to be frozen. I tyied with different brands/makers of DVD and also -/+ R. Unfortunately .Issue remains. I was able to find this article   593906  Published on 2013-01-21  ( relative link http://support.dell.com/support/topics/global.aspx/support/kcs/document?c=us&cs=19&docid=593906&doclang=en&l=en&s=dhs   ). Although i have done the updates ,i am still not able to create recovery discs !!   Current Issue:  after inserting the  3rd Disc application gives the following message "Dbr.exe -No disc found" and stays there and rejects the DVD.  I spoke with Dell's Greek Support team. I was told that warranty does not cover sw support even if my unit is less than a week old. Furthermore i was informed that although "Dell backup and recovery" application says DELL is not actually a Dell product thus they can't support it. They suggested my to use windows 7 file recovery instead (which needs at least 8 DVDs !). As you can understand this is a workaround and not a Solution.
I hope that someone from Dell is going to look into it and revert with a specific answer and permanent solution.   (Model  : inspiron 15  3521)&... Read more

A:Dell Backup and Recovery is Unable to Create a Recovery DVD on Windows 8

Hi ylikonomos,
You can try to uninstall and re-install Dell Backup and Recovery Manager and Dell Support Center. Follow these steps: 

Press Windows+ 'X' key on the keyboard.
Select 'Programs and Features' from the context menu that appears on the left bottom corner.

 

Uninstall Dell Backup and Recovery Manager and Dell Support Center from the application list.

Hereafter, check the BIOS version installed on the laptop. Press Windows + 'R' key, type msinfo32 and press Enter.   Locate the BIOS version. If it is A04, the BIOS update is not required. If not, update BIOS. Before flashing the BIOS please check the following:* No external devices (printer, USB drive, SD card, DVD) should be connected.* All other programs should be closed and documents saved.* The AC adapter and battery should be connected during this process. The battery should be 10% or more than 10% charged.  
Here is the link for BIOS update: http://dell.to/VBwSAh. The laptop will reboot after this update. Visit this link: http://dell.to/VBz1fr and click Dell Support Center. Download and install the application. Once done, visit this link: http://bit.ly/UUjIs0 and install Dell Backup and Recovery Manager. Reboot the computer and check if you are able to create the recovery media.
Please try these steps and share the status.

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RELEVANCY SCORE 99.2

i had upgrade my windows to 8.1, the problem is that i cant install Dell backup & recovery, when i installing and updating PE I get FACTORY SETUP ERROR 5
is there any technical help me please...thx
 
 
however...its cant recovery or reset my laptop back to factory image...

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RELEVANCY SCORE 92

Before I updated my laptop to Windows 10 I created a factory recovery media with Dell Backup and Recovery as suggested by Dell.  The upgrade went very well, but now I am getting reminders from Dell to update my recovery media.  However, when I use Dell Backup and Recovery and click the Update Your Recovery Media option, it always says near the end of the update that an error occurred during the process.  What is the cause of this error?  Is it possible to create another factory recovery media using the same USB drive that I used to create the current one, i.e. overwrite the current recovery data with new data?  Thanks for any information. 

A:Dell Backup and Recovery not updating recovery media

I have the same issue.

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RELEVANCY SCORE 88.4

I bought a new Dell i3847 and it has Windows 7 Pro 64bit factory installed on it.
I wanted to do a full system backup, but the Dell Backup and Recovery software will not allow me to do a system backup.  Further, I have been unable to create a system recovery disk using Dell Backup and Recovery.
I can't use the Dell provided system disk for recovery because it is clearly marked Windows 8.1

1) Why is a Win 8.1 disk included with a Win 7 Pro 64bit system?
2) What is wrong with Dell Backup and Recovery that it:
a) can't create a factory recovery disk
b) won't allow me to create a system back up so I can return it to the factory state

Help!

It's been 2.5 hours and it is still "initializing disk" to create a factory recovery.  It usually fails somewhere during initialization or writing.    Spending hours for each failed attempt to create a factory recovery disk is NOT GOOD!

A:Help! - New Dell i3847 - Windows 7 Pro - Dell Recovery Disk is Win 8.1 & DBaR won't let me do a System Backup

It has now been 4 hours and Dell Backup and Recovery is sitting on "Initializing Disk" under create Factory Recovery Media

I can't have it take hours and hours, then fail and then try again.... then take hours and hours.... then fail ... then hours ... then fail...

Help!

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RELEVANCY SCORE 86

I have backed up to a USB drive with a system image of windows using the backup and restore of 7. Now my XPS 15 comes with a recovery partition. I am concerned that if I ever used the recovery from windows system image, it would destroy the recovery partition?

So can I safely use the windows image?

A:Windows backup - Will it destroy the Dell recovery partition?

Providing you only backed up the Windows partition and not the recovery partition then a system restore from your backed-up image, will leave the Dell recovery partition untouched, as far as I'm aware.

If I'm wrong, you can rest assured the cavalry will be along to put me right!

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RELEVANCY SCORE 86

Dear Dell,
I am  create recovery discs from "Dell backup and Recovery application" however i did it and finish successfully but when i used it when i boot up the laptop after choosing to erase all data the first disk work just fine and reach out 54% it eject and ask to (Please insert disk #2) here i have the issue,when i insert the second DVD,the optical drive didn't spin and appears the disk to be dead,it's been like these since yesterday.
Current Issue: I restarted the laptop and got this message
“Windows failed to start. A recent hardware or software change might be the cause. To fix the problem:1. Insert your Windows installation disc and restart your computer.2. Choose your language settings, and then click “Next.”3. Click “Repair your computer”.If you do not have this disk, contact your system administrator or computer manufacturer for assistanceStatus: OxcOOOOOOf (note: these many be zero’s, not sure) 

when i tried to use the recovery disks it go all the way to same point when i insert the second disk and seems to be dead.
now i can't use the laptop anyhow so help me and provide any solution please.
I hope that someone from Dell is going to look into it and revert with a specific answer and permanent solution. (Model : inspiron 15R 5537) . Thank you

A:Dell Backup and Recovery reinstall DVD on Windows 8 not working

No MSDM tab = No UEFI BIOS embedded SLP key. The motherboard needs to be replaced by Dell.
Looking at the Service Tag there were 100 systems purchased so contact your reseller to get the service tag transferred to your name then contact Dell Technical Support:
http://www.dell.com/support/assets-transfer/us/en/04#/Identify

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RELEVANCY SCORE 86

Hello. I am having a few problems with my laptop. When i first started it up, I did a factory reset once by going into Dell Backup & Recovery (version 1.6.0.3, preloaded) located in the Troubleshoot options. it was a Windows 8.1, once the reset was complete, i decided to upgrade to Windows 10 i didn't update any drivers and applications before i upgraded to W10.
Once upgraded, i went to the dell website downloaded a couple of the latest drivers and BIOS. I installed them and updated the Dell Backup & Recovery (1.9.2.8) for Windows 8.1; I did this because in the Windows 10 tab didn't have a DB&R install, so i just went to the W8.1 tab and took that. I did not uninstall the old one that was left over from Windows 8.1.
Once that was done i went into the program and it told me to update it, which i did and then it told me to create a recovery media, i did this with a USB stick and all was fine. I went into the troubleshoot options to reset the PC, and the option for DB&R was not there. Because that option wasn't there i knew something was wrong and decided to downgrade to Windows 8.1 just to fix this issue.
So instead i booted up into the recovery USB i created with the latest DB&R and factory reset there. Then there was a error and then the laptop had shutdown. I booted it up again and continued to factory reset from USB again. This time there was no problems. Windows reinstalled all fine, with all original loaded stuff, but the DB&R opti... Read more

A:Dell Backup & Recovery missing after Windows 10 upgrade

I forgot to add that it is a Dell Inspiron M731R 5735.

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RELEVANCY SCORE 85.2

I have performed a system recovery (using the Dell Backup and Recovery App)  which took the laptop back to the state that it was when it came from the factory. Since then I get prompted to activate Windows 8 but I get a "Windows cannot activate right now" message all the time. What do I need to do to re-activate Windows 8?

Many Thanks

A:Windows 8 re-activation does not work after running Dell Backup and Recovery

Hi GeorgiosM,
This error can happen if the computer is not connected to the Internet.
If the computer is not connected to a wirless/wired Internet then connect the computer to the wired/wireless internet and try to activate Windows 8.
Refer the following link for more information:
http://bit.ly/10ho0wA
http://dell.to/12lt6dD
Awaiting your response!

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RELEVANCY SCORE 85.2

I've been using Dell Backup and Recovery on my XPS18 since I bought it.  It has worked through Windows 7, Windows 8.1 but now no longer works in Windows 10 for some reason.
I'm using the same external WD drive I bought with the XPS18.  The drive is connected directly to the USB 3.0 port on the XPS18.  It is a 1TB My Passport WDBACX001088K-1.  Backups used to take about 3 hours.
When I first upgraded to Windows 10, I was informed that there is a new version of Dell Backup and Recovery.  So I upgraded it to the latest version, and it installed properly.
I was then warned that since I now have Windows 10, I should do a full System Backup, so I did that and this is where the problems began.
It asked me if I wanted to Delete my Windows 8 backups to free up space, which I did.  Then, when I start the System Backup, it does the steps... Create list of files to be backed up.. it finishes, although it takes a while to do it, then when it starts the backup it takes FOREVER to get to 29% and then just fails.  I mean it takes about 18 hours to get to that point.  I have tried this three times. On the last attempt, I turned off my Carbonite backup and my Trend Micro, turned off the screen saver and set the power settings to stay on indefinitely, and the same thing still happens: Gets to about 29% and stops with a very simple message saying "backup failed", with an OK button.  (It might say something a little more than &qu... Read more

A:Dell Backup and Recovery Stopped Working after Windows 10 Upgrade

Exact same issue here - Dell Inspiron 2350. Backup and Recover has always been slow but the new version is super slow and has failed twice (after 14 hours!!).
My view is that it is not worth the time and effort to make it work. I have a system recovery usb stick and hopefully that will be enough to boot and access the internet to reinstall windows and download drivers if a major failure occurred.
I will uninstall Dell Backup and Recovery as your post has been up a couple of months and no reply and it is a major resource hog on startup and there is no way to tell it to bugger off!

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RELEVANCY SCORE 85.2

Hello everyone! Sadly my first post here is written under pretty bad circumstances.

I am one of the many people whose systems (in my case a Precision 15 5510) were "automatically" upgraded to Windows 10 without warning, as Microsoft changed the status of Windows 10 from an 'optional update' to that of a 'reccommended update'.

After the installation completed, I was presented with the EULA and selected the 'decline' option and Windows notified me that if I continue with this option it will 'attempt to re-install Windows 7' so I did that. After supposedly re-installing Windows 7, my system restarted and booted with the Windows 7 logo but before the login screen appeared I got a blue screen and the laptop restarted. This subsequently happened every time I attempted to start my laptop, except for when I tried to boot in safe mode (which it did successfully).

I restarted the laptop, pressed F8 and selected the Repair option and the Dell Backup and Recovery option after that. I selected the drive I want to backup (C from the menu and was notified to insert a Flash Drive or a SD card that has more than 43GB free. I inserted a 64 GB USB 3.0 Flash Drive (SanDisk Extreme, which is meant to be really fast) and clicked 'Next'. Dell Backup and Recovery has since been stuck on the next screen which says "Backing up your data and Dell Backup and Recovery settings" with the progress bar just flashing by rather than actually showing any progress. ... Read more

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RELEVANCY SCORE 85.2

I have an Inspiron 7520 and uninstalled and reinstalled the new version of Dell Backup and Recovery Manager -- upgraded to premium to make sure that I would have full ability to use the program. Note: the old version didn't work at all -- hung up on backup, etc.
I have rebooted.
When I try and open the Manager interface, I can't. All I get is the clock logo with the hand spinning. I cannot set the destination. I cannot select what I want to back up. I've tried this several times and just get the spinning clock which I end up ending through Task Manager. 
I have tried opening the Manager from the installed link on desktop, from my list of programs, from the Start menu, and from the tray icon. Nothing works.
Any suggestions?
Nan

A:Windows 8 Dell Backup and Recovery Manager doesn't work

I have the same issue with the non premium version, I made the mistake of upgrading to v1.0.0.4 that is available for download and now have the same spinning clock, the program never loads so can't do anything with it. I have tried twice now to uninstall and then reinstall but still the same issue with spinning clock.
This is on a brand new XPS 8500 running windows 8. The reason I tried upgrading is that the version I had would not create recovery disk on usb key (would take forever to see the usb key and then would fail with pretty much useless error message before writing anything to the usb key, all it would do is format it to something that could no longer be read by windows.

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RELEVANCY SCORE 84

I have been facing issues when my Dell Inspiron 13 (7000 Series) laptop wakes up from hibernation. After unlocking the login screen the laptop screen shows all the applications left open, as well as the Start Menu which is opened. However, nothing in the Windows taskbar, Windows searchbar and Windows Start Menu works and they are effectively frozen. The mouse and other application are still working but their view is obstructed by the open Start Menu. As Security Options, Task Manager and Command Prompt are very difficult to open in such a case in almost all instances I had to force shutdown the laptop.
I have traced the issue via Event Viewer and have discovered logs which indicate Dell Backup & Recovery as the source of the fault. Below is the logs for the last instance of the crash, a total of 8 crashes occurred in the past 30 days:


Log Name: ApplicationSource: Application ErrorDate: 8/9/2017 6:58:24 PMEvent ID: 1000Task Category: (100)Level: ErrorKeywords: ClassicUser: N/AComputer:Description:Faulting application name: Explorer.EXE, version: 10.0.15063.447, time stamp: 0x951324bbFaulting module name: DBRShellExtension.dll_unloaded, version: 1.8.0.9, time stamp: 0x559bed87Exception code: 0xc0000005Fault offset: 0x0000000000047353Faulting process id: 0x1810Faulting application start time: 0x01d32779f82c43afFaulting application path: C:\WINDOWS\Explorer.EXEFaulting module path: DBRShellExtension.dllReport Id: 8ec030d8-791a-4d42-b48a-2816d9e71265Faulting package full n... Read more

A:Dell Backup & Recovery causing frequent Windows 10 Explorer crashes

I would uninstall it in the control panel and apps menu.  I was under the impression from previous experience that Dell Backup and Recovery was never installed on Windows 10 Machines since it doesn't work....

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RELEVANCY SCORE 83.2

Hi Forumers,
   I have an Inspiron 2330 and since the hard disk broke and was replaced, and after upgrading to Wondows 8.1, I have not been able to re-install Dell Backup and Recovery!
It always stop at the first step of the installation process (after rebooting), saying that access is denied.
Looking at the various logflies in the installation directory, I can find the following errors:
- "Error: failed to close CSTDisk handle GPT" in the DSLCheck.exe.20150104170319_1.log file
- various errors like these in the CreateHardLinks.exe.20150104170356_1.log file:
[2015-01-04 17:03:56]   Error: File Not Found : C:\Program Files (x86)\Dell Backup and Recovery\Components\Restore\libxml2.dll. - ErrCode: 2 - ErrMsg: The system cannot find the file specified.
[2015-01-04 17:03:56]   Error: File Not Found : C:\Program Files (x86)\Dell Backup and Recovery\Components\DBRUpdate\DsProtectionIndex.dll. - ErrCode: 2 - ErrMsg: The system cannot find the file specified.
[2015-01-04 17:03:56]   Error: File Not Found : C:\Program Files (x86)\Dell Backup and Recovery\Components\DBRUpdate\DsProtectionIndex.dll.config. - ErrCode: 2 - ErrMsg: The system cannot find the file specified.
- In the SftService.exe.20150104170720_0.log file:
[2015-01-04 17:07:26]   Error: BOOL CSftServiceModule::CreateDBRTile(void) Temp Link file not found (C:\Program Files (x86)\Dell Backup and Recovery\DBR.lnk). - ErrCode: 2
[2015-01-04 17:07:26] &n... Read more

A:Can't install Dell Backup and Recovery 1.7.5.64 ("Access is denied") on my Inspiron 2330

no replies in 7 months.  I have the same problem.

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RELEVANCY SCORE 82.8

Hello everyone! Sadly my first post here is written under pretty bad circumstances. I am one of the many people whose systems (in my case a Precision 15 5510) were "automatically" upgraded to Windows 10 without warning, as Microsoft changed the status of Windows 10 from an 'optional update' to that of a 'reccommended update'. After the installation completed, I was presented with the EULA and selected the 'decline' option and Windows notified me that if I continue with this option it will 'attempt to re-install Windows 7' so I did that. After supposedly re-installing Windows 7, my system restarted and booted with the Windows 7 logo but before the login screen appeared I got a blue screen and the laptop restarted. This subsequently happened every time I attempted to start my laptop, except for when I tried to boot in safe mode (which it did successfully). I restarted the laptop, pressed F8 and selected the Repair option and the Dell Backup and Recovery option after that. I selected the drive I want to backup (C:) from the menu and was notified to insert a Flash Drive or a SD card that has more than 43GB free. I inserted a 64 GB USB 3.0 Flash Drive (SanDisk Extreme, which is meant to be really fast) and clicked 'Next'. Dell Backup and Recovery has since been stuck on the next screen which says "Backing up your data and Dell Backup and Recovery settings" with the progress bar just flashing by rather than actually showin... Read more

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RELEVANCY SCORE 82.8

My dell optiplex 740 will open windows ,so before this happened,i install windows 7 home premium instead of windows 7 professional.When it didn't install properly,my windows will not open after i restart my PC it keeps saying  The computer restart unexpectedly  or encountered an error.Windows installation cannot proceed.To install windows,click "OK"to restart the computer,and then restart the installation.this message keeps repeating itself every time i boot my pc up.I try to reset my PC factory settings,but it wouldn't work,do i need  to buy a Dell recovery disk to get my PC running?

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RELEVANCY SCORE 82.8

I am trying to take back up of the files from my Laptop.
I used it for 2-3 days. 
Stages followed. 
I connected my laptop with a hard disk.
1. Welcome
2. Factory recovery media. After starting the application, following error poped up:an error occurred while creating the factory recovery media dell
3. Data back up to hard disk. No issues for this point
4. Finish

A:New laptop 5558 Windows 8.1 Dell recovery and Back up, Error: an error occurred while creating the factory recovery media dell

Hi,
Thank you for writing to us!
Kindly click on the following link:
https://www.dell.com/support/home/us/en/04/media
This link will give all the information as to how you can use Dell backup and recovery and if there are any other issues with the same.
Thanks
Robin

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RELEVANCY SCORE 82.4

I bought a 128GB "PNY Attache 2 USB 2.0 Flash Drive" so that I could preform a "Bootable Backup" using "Dell Backup and Recovery" yet when I inserted the flash drive and selected Bootable Backup from the list it fails to detect the drive.  Bootable Backup says it requires "a storage USB storage device with more than 100GB of capacity so why doesn't "Bootable Backup" sense my USB flash drive since it has more than 100GB of space on it?

A:Dell Backup and Recovery's Bootable Backup Won't detect USB Flash Drive

Try updating your Dell Backup and Recovery software.  With the update it now seems to work with all USB flash drives I throw at it.

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RELEVANCY SCORE 82.4

Hi everybody,
I have an Inspiron 7548 4K with W10 (upgraded from 8.1) and since a few days I've been having the following problem with DBAR (1.9.X.X). When I try to take a SYSTEM back up, it ALWAYS stops/fails to complete at 12% during the Backing Up module (checking system and building list complete OK). The message is "Operation Cancelled. Destination location unavailable or not enough space on the disk". It always happens at 12% of the process. I have tried it more than 10 times, with no avail. Further info:
1. The only change in my system was a W10 update of March 23, 2016. NOTHING else. Up until then everything worked fine.
2. Tried with both the external HDD with previous/existing backups AND a new/clean one. Both are 500 GB for backing up the internal 256 GB, so there is more than enough drive space. Also tried different usb ports in case one was malfunctioning. 
3. Recovery media backup works fine. The problem is when it tries to proceed with system backup. I don't take data backups since I use cloud.
4. Tried uninstalling and reinstalling DBAR, keeping it below latest version 1.9.2.8. Same result.
Anybody?
Thanks,
Michael

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RELEVANCY SCORE 82.4

Where can I find the descriptive definitions of the “reason codes” reported in the Activity Logs when a Backup fails? I have searched all of the DELL site and non-DELL URLS.
Errors with undefined “reason codes: 2, 5 and 32” are reported under the Activity Logs when using the current DELL Backup and Recovery software (Version 2.8.0.62) ran as Administrator in Windows 10 (Version 10.0.10586 Build 10586)
 
EXAMPLES:
Data Backu- - <date at time>
An error occurred during the process
Scheduled Backup No
Multiple files Yes
The following files were not backed up:
C:\Users\Pat\AppData\Local\Comms\Unistore\data\0000000a000000031013.dat (reason code: 2)
C:\Users\Pat\AppData\Local\Microsoft\Office\16.0\OfficeFileCache\CentralTable.accdb (reason code: 32)
C:\Users\Pat\VeriSign Root Certificates\DS_Store (reason code: 5)
 
ENVIRONMENT
OS Name - Microsoft Windows 10 Pro – Version 10.0.10586 Build 10586
System Type - x64-based PC
DELL Backup and Recovery – Dbr.exe – Version 2.8.0.62 – 04-JAN-2016
DELL Update Tray – DellUpTray.exe – Version 1.9.5.0
DELL Update Service – DellUpService.exe – Version 1.9.5.0

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RELEVANCY SCORE 82.4

Hi all,
Due to my dell inspiron 14" 7447 have problem after use with window 10 for few month, (get kernel security check failure) cannot fix easy, so I have recover  from win 8 (dell ssd build in  and them update to win10 again) , everything work fine, but when I try to make a new backup , it always show as follow, then crash even time. How can I fix it?
Tks all.
H

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RELEVANCY SCORE 82

Hi Dell Experts,
Please kindly advise  on the procedure to restore the software after the replacement of mother board.
From where do I download the  OS software for the newly replaces Mother board. 
My XPS 2710 becomes faulty with recent upgrade to Window 10 , further research in the forum shows that XPS 2710 does not support Windows 10 config and will make the screen black out.

Only option is to replace the motherboard.  Now even with the replacement motherboard , not sure how the recovery of  OS softwares will be done including  other softwares ? Any guide or manual to follow . 

With recent upgrade of Windows 10 upgrade, my computer XPS 2710 totally black out.  I have been told that mother board is gone and have to replace. With the replacement Mother Board , I think I am required to re-install the Windows 8  and I think it will ask for a Product key , since it is a replacement mother board. Please advise, with the faulty motherboard, forced to replace the Motherboard. how will be go with the reinstallation of Windows 8.   With so many details in the forum about the faulty motherboard of XPS 2710 just because of the Windows 10 upgrade. I am planning to fall back to Window 8 with the replacement mother board, pleaser advise.

Regards,
Sathish.

A:DELL XPS 2710 -Recovery of OS - Motherboard replacement and recovery of Windows

The license is OEM and the product key is embedded in the UEFI BIOS of the motherboard. If you replace the motherboard and it doesn't have a UEFI BIOS embedded Windows 8.x product key you will be unable to activate Windows 8.1 and may have to buy Windows 8.1 again.

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RELEVANCY SCORE 81.6

I curently don't use Dell Backup and Recovery, and I don't run any Dell startup items or automatic services. I also don't have the Recovery Partition in my current deployment. Because the partition is missing, Dell Bu & Rec takes a while to start if I click on the tile. When it does start, it offers to rebuild my recovery environment. It looks like in the System Backup settings, I see under more options the following: Instant Restore status (currently turned to on) and statuses for Overlay Icon and Context Menu.

Because I don't run startups or automatic services, and because my Recovery Partition is missing, I wonder if it will do anything at all to turn off Instant Restore, Overlay Icon, and Context Menu. I don't like launching Sys Bu & Rec, but will do so if you think that turning off Instant Restore, Overlay Icon, and Context Menu will shut off additional features.

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RELEVANCY SCORE 81.6

Regrettably I learned too late that Dell Backup & Recovery 'might' encounter problems in Windows 10 if a user did not update 'DBaR' version 1.7 before an upgrade from Win 8.1 to Win 10. I have a Dell Inspiron 3647.
When I only select a few files to backup (e.g., pics, docs, printer software and a few apps) it would backup to my 32 GB USB flash error free.
But when I try a significant back up -- e.g., 8 GBs -- I get a display after 20 minutes, or so, that the backup created an error. [head scratch]
Even something less challenging for DBaR like running a Factory Recovery Media backup resulted in the same error. Yet using the Windows 10 Control Panel Recovery app completed a backup error free.
I tried more than one USB flash, I ran Dell Update, defragged my hard drive, disabled firewall and AV protection. Nothing seemed to help.
Am I correct to assume that Dell Backup & Recovery 'might' encounter problems in Windows 10?
Sure would be nice to at least backup costly apps like Microsoft Office.
Michael T.
Software Engineer (retired)

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RELEVANCY SCORE 81.2

Hi,
Just upgraded my new Inspiron do Windows 10.  Eveyrhing is now up-to-date (Windows updates, drivers, Dell updates, etc...).

Windows 10 has the ability to create a "Recovery USB Drive"... as well as the Dell Backup & Recovery application.  Which one should we choose ?... can they both be used to fully reinstall Windows 10 on a brand new disk drive ?  Is the USB recovery drive created with the Dell Backup & Recovery app is the same as the one created with Windows 10, except with a few more Dell applications ?

Oh and one last thing... let say in more than one year my hard drive crashes and I have to completely reinstall Windows 10, will I have to pay for it (since the 1 year free upgrade from Microsoft will have expired) or will I be able to reinstall and activate it ?

Thanks guys ! 

A:Dell Factory Recovery vs Windows 10 Recovery Drive

You'll need to use the windows 10 recovery, if what you want to do is restore windows 10. As for reinstall after 1 year, you won't have to pay anything, as your computer is activated under your Microsoft account.

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RELEVANCY SCORE 81.2

The hard drive on my Inspiron 3521 laptop recently failed and I had to replace it.  I ordered the recovery USB from Dell.  I was able to restore Windows, but it will not activate.  This is preventing me from upgrading to Win10.  I get the following error message on the windows activation screen:
Error code: 0xC004C003
Activation server has determined that the specified product key has been blocked.
Any help will be greatly appreciated.  Thanks.

A:Windows 8.1 won't activate after system recovery with Dell Recovery USB

Try to Clean Reinstall Windows 8.1, see here:
http://dellwindowsreinstallationguide.com/download-microsoft-windows-and-office/download-microsoft-windows/download-windows-8-1-retail-and-oem-iso/
Let me know if it activates from a direct Clean Reinstall.

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RELEVANCY SCORE 81.2

I would like to get some help installing Windows 7 64 bit home edition on my XPS 8500

1TB sata HDD.

Because of a "2000-149" fault code, I am going to do a like for like HDD swap. I

purchased a W7030 HDD and Windows 7 USB key kit from Dell. The computer runs okay for the most part

with problems from time to time. I have uploaded my C drive to the "idrive" cloud.


What I want to do is install the new HDD and load Windows 7 on to it and then slowly start to put back my

3rd party software. The tutorials I am finding don't seem show how to just load Windows 7 without

backing up my old HDD onto a external device. I don't think that is necessary because it is up on a cloud.

I could really use some guidance here on that.


I guess I need a complete walk through... Maybe a copy of "Loading windows 7 on new HDD for

Dummies" would help. Please don't feel that your explanations would be too basic for me.

All help would be much appreciated.

A:Clean install Windows 7 with new HDD using Dell USB recovery key

How`s this

Clean Install Windows 7

You do realize you`ll have to reinstall all your software ?

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RELEVANCY SCORE 80

In Windows 10 we create a recovery drive accessed by typing ?Create a Recovery drive? in Cortana search bar. This recovery drive allows us to potentially repair our Windows and or restore an Image.
Further in Windows 10 Microsoft has restored the Backup & Recovery process from Windows 7 and has labelled it as such, Backup and Recovery (Windows 7).
As part of the setup up process in Backup and Recovery (Windows 7) we are asked on one final screen to confirm our settings and then click ?Save the setting and run backup?. On this screen there is a warning that ?A system repair disk maybe required to restore an Image.? The ?Repair? (or Start) disk is a Windows 7 concept.

My question. Can I definitely restore the Image created by the ?Backup and Recovery (Windows 7)? process with the Windows 10 recovery drive (USB flash drive) or do I still need to create an old windows 7 Start / Repair disk?
I think the wording in the warning needs to be updated. If the Windows 10 recovery drive is required then it should state a ?Recovery drive? maybe needed or it should state a Windows 7 repair disk is required.

Any clarification would be appreciated. I also use Image for Windows, from Terabyte inc., to "Image" by boot drive.

Thanks

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RELEVANCY SCORE 79.6

I can't install Dell Backup & Recovery on my Inspiron 14. It downloads fine, but when it does the install it goes to the Recovery Enviornment and gives a message: Error, Access Denied.  Any ideas ?

A:Dell Backup & Recovery

Did you download the latest version (Dell backup and Recovery 1.8.1.71) ? If you didn't, please click on the link below. Please follow instructions......
 dellwindowsreinstallationguide.com/dell-backup-and-recovery-1-8-1-71

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RELEVANCY SCORE 79.6

Hi,
I have a Dell Dimension C521 computer with Windows 10 Pro on it, and it came with Windows Vista Home Basic on it. The recovery partition on that computer was deleted. If I were to download and install Dell Backup and Recovery on that computer, then would it install the recovery partition that was factory installed on it, install the Operating System that was factory installed on it, install the programs that were factory installed on it, and save the sample music that came with that computer on that computer?
Thank you,
Sherri

A:Dell Backup and Recovery

sherri4657
If I were to download and install Dell Backup and Recovery on that computer, then would it install the recovery partition that was factory installed on it, install the Operating System that was factory installed on it, install the programs that were factory installed on it, and save the sample music that came with that computer on that computer?

No. Once the recovery partition is gone, there is no way to get it back.

At this point, use a disk imaging software to make an image of your entire hard drive so that you can recover quickly should your hard drive go bad.

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RELEVANCY SCORE 79.6

I used Dell Backup & Recovery to make two sets of recovery media (USB and Discs) for my Dell laptop running Windows 8.1 and both were successful.
However after this I noticed on my C: drive there was a folder named "System Recovery" that was created the same time as the recovery media. I cannot access this folder as I dont have permissions (although I am the system administrator) and the folder owner is showing as "unable to display current owner" and/or "unknown".
I know this folder is related to Dell Backup & Recovery but why, as the administrator, can't I have access to it.  I want to delete this folder, so how do I do that?
Any help in this regard will be much appreciated. Thanks.

A:Dell Backup & Recovery

Bump....  Can anyone help with this please?

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RELEVANCY SCORE 79.6

 Does creating a recovery media in Dell Backup and Recovery backup user data? What if there is a virus infected file?

 I created my recovery media, after my computer was infected with a virus. So, I just wanted to know if the virus file is also in the recovery media or not.

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RELEVANCY SCORE 79.6

Apparently my new XPS 8900 did not have this software installed.  It seemed important to have in order to secure my new computer.   So I downloaded and began installation.  I has been running for quite some time.  I cannot locate any manual about this software to tell what to expect. 
Is this needed?
What is really supposed to do?
Thanks

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RELEVANCY SCORE 79.6

How long should the reinstallation and first running of DB&R take after complete reinstallation of windows 8.1 64 bit?
This was attempted after a new mother board and SSD fitted by an engineer. The programme downloaded ok and asked for a restart so did that. It then started a 4 stage process automatically.
1. Preparing Recovery Environment (this took about 6 mins)
2. Creating the Base Image (had not finished this stage after 10 hours)
3. Preparing Hard disk
4. Updating System.
 I stopped the 2nd process after 10 hours. It had still not completed the second stage of' creating the base image'.
What is going on?
I have reinstalled all my software and reinstalled all my data before this took place.
Can anyone shed any light on what might be going on?
MrA.

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RELEVANCY SCORE 79.6

Hey there,

Can anyone suggest the best backup, rescue and recovery software to use. Not a big fan if Norton so dont want to use Ghost really. Does anyone know any other decent or really good ones?

Damien
 

A:Backup, Rescue and Recovery Software

Define "decent o really good"

What do you want this sotware to do?

You could just use Windows Explorer to copy two files to a floppy disk every day for all we know
 

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RELEVANCY SCORE 79.6

Hi!
I've a DELL INSPIRON ONE 2020 All-In-One PC (purchased on 15th April, 2013). I installed the Insider's Build of Windows 10 x64 about 2 months ago. I wasn't satisfied with it's performance, so I decided to reinstall Windows 8 in it (which came preinstalled as OEM when I purchased the PC). But unfortunately (for me), the DELL BACKUP AND RECOVERY software which I discretely installed in it failed to apply the factory image with error somewhat stating, "DBAR failed to apply the image". Also, the Dell Backup and Recovery is not even available in the Bootup Recovery mode and not even if I press F8 or other function keys. I googled and found methods to apply the image using ImageX tool in boot mode. I put the hotfix KB2525084 (actually the ImageX tool) in my Pendrive and in the recovery mode, I used Command Prompt and typed the follwing command:
j:\imagex /apply f:\DELL\Image\PART0001\EFI.wim 1 c:\
where j:\ is my pendrive ; f:\ was the partition with .wim image in it ; c:\ was the OS path to be recovered.
It completed in just 4 seconds! But other websites stated that it would take around 15-20 minutes to complete applying the image. I understood that something is fishy, and I was right! The PC didn't boot again. Also the apllied image showed just somewhat 250mb of data, but my hard disk (named PBR Image) was of around 9gb in size. The swm files in it (2 in nos.) were around 4gb each. I looked another forum and that stated to format the C:\ drive. I... Read more

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RELEVANCY SCORE 78.8

Hi all,
How are you supposed to use the Check Recovery Media option in Dell Backup and Recovery?
1. When you create the Factory Backup media..At the end of the process it shows that the backup has been verified so do you only use the Check Recovery Media option if you have a problem with the backup later on?
2. When you Check recovery Media do you have to tick the USB flash drive at the create factory recovery media screen first (like you do when creating the factory media where a green tick comes up) before clicking on Check Recovery Media or do you go into the Check recovery Media screen first before inserting the USB flash drive. I notice that in the Check Recovery Media window there is a check recovery media box at the bottom of the screen but it doesn't do anything..its always greyed out
3.Can there be a slight difference in the size of the Factory recovery Media backups. I did one a couple of weeks ago..it was 7.97gb. I did another one yesterday so I had another backup and it was 7.96gb and I used all the same settings..I didn't change anything at all.

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RELEVANCY SCORE 78.8

How long should the reinstallation and first running of DB&R take after complete reinstallation of windows 8.1 64 bit?
This was attempted after a new mother board and SSD fitted by an engineer. The programme downloaded ok and asked for a restart so did that. It then started a 4 stage process automatically.
1. Preparing Recovery Environment (this took about 6 mins)
2. Creating the Base Image (had not finished this stage after 10 hours)
3. Preparing Hard disk
4. Updating System.
 I stopped the 2nd process after 10 hours. It had still not completed the second stage of' creating the base image'.
What is going on?
I have reinstalled all my software and reinstalled all my data before this took place.
Can anyone shed any light on what might be going on?

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RELEVANCY SCORE 78.8

Hi everyone.
I have a Dell Inspiron 3543 laptop. This laptop came with both the pre-installed Dell Backup&Recovery software and with a DVD disk that includes the data to format my laptop. I think both of them make the same operation: they install the factory settings and format my laptop. (Sorry for my illiteracy about these terms and issues). Until now, I have only used the pre-installed Dell Backup&Recovery to format my laptop.
Now, since the Dell Backup&Recovery software slows down my computer, I want to delete it. And if I need to format my laptop, I am planning to use my DVD disk. However, I am not sure whether I will be able to use the DVD disk if I uninstall the Dell Backup&Recovery software. And this is what I want to ask you. (My concern is that if I delete this software, I don't know whether my laptop will be able to read this DVD disk and format my laptop. I don't know whether this DVD disk can operate without the Dell Backup&Recovery software.) Does anyone know about this? Thank you very much in advance for help.

A:About Deleting Dell Backup and Recovery

http://www.dell.com/support/troubleshooting/us/en/04/KCS/KcsArticles/ArticleView?docid=DSN_347576
familiarize yourself with the process

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RELEVANCY SCORE 78.8

Dell technical support has informed me that they do not support the Dell Backup and Recovery Program. Can you tell me why they will not support the program or who I could talk to about resolving a recovery problem? Also, why does my post keep disappearing? Are you removing it for a reason?

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RELEVANCY SCORE 78.8

I was trying to install and create a recovery disk - ( is an dell xps 8700)
The DELL Update package returns with the following error log - can you advice what to do?

[05/20/16 00:32:29] Update Package Execution Started[05/20/16 00:32:29] Original command line: "C:\Users\u\Downloads\Backup-and-Recovery_Application_GX7TX_WN32_1.9.2.8_A00.EXE" [05/20/16 00:32:29] DUP Framework EXE Version: 3.4.1.76[05/20/16 00:32:29] DUP Release: GX7TXA00[05/20/16 00:32:29] Initializing framework...[05/20/16 00:32:29] logo.png[05/20/16 00:32:31] User Command: attended[05/20/16 00:32:31] DUP Capabilities Value: 2097151 (0x1FFFFF)[05/20/16 00:32:31] DUP Vendor Software Version: 1.9.2.8[05/20/16 00:32:31] Local System/Model Compatible with this Package? Yes[05/20/16 00:32:31] Local System OS Version: 6.3.0.0[05/20/16 00:32:31] OS Compatible with this Package? Yes[05/20/16 00:32:31] Local System OS Language: EN[05/20/16 00:32:31] Language Compatible with this Package? Yes[05/20/16 00:32:31] Extraction-miniunz path: C:\PROGRA~3\dell\drivers\BACKUP~1.8_A\miniunz.exe[05/20/16 00:32:31] Extraction-arguments: -x C:\Users\u\DOWNLO~1\BACKUP~1.EXE -o -d C:\PROGRA~3\dell\drivers\BACKUP~1.8_A[05/20/16 00:32:31] Extraction-GetExitCode: 0[05/20/16 00:32:31] Identified Behavior : attended[05/20/16 00:32:31] Temporary payload log file name: C:\ProgramData\dell\drivers\Backup-and-Recovery_Application_GX7TX_WN32_1.9.2.8_A00\DUP5AEA.tmp[05/20/16 00:32:31] Translated Command Line : Setup.exe LOGFILE=C:\Pro... Read more

A:Dell Backup Recovery APP issue

Read through this, this, and this to see if they help.

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RELEVANCY SCORE 78.8

I made a factory image recovery on a USB using Dell Backup and Recovery. 
I am in need of it after getting the poweliks virus on the computer, and feel as though a clean slate would be best right now.
I loaded up the program and went into "Recovery" but the program only recognizes the image that is the location called "Local" which I would guess is a separate partition for this purpose but I would like to use the one on the USB instead.
I don't know why the program won't read/load the USB as a recovery option. In "My Computer" the USB is read as "Factory Image Recovery" with the Dell Recovery icon.
Anyone know what I can do?
I am use to the old XP re-format and have *never* used a factory image or any recovery programs before. 

Thanks for your time in advance!

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RELEVANCY SCORE 78.8

Hey guys, longtime user of Sevenforums, here with a question about a computer I am fixing for a co-worker.

Specs:
Dell XPS 12 Ultrabook
Windows 8.1
Intel Core i5-3337U 1.8 GHz
4 GB RAM
128 GB SSD

Trying to use the Dell Backup and Recovery Option to get this back to factory settings for him. It's fully updated, Dell Backup And Recovery program is also updated to the latest version. When I go into the program, it gives me this error:

Attachment 56586

Any thoughts? Anything I should try? Otherwise, where can I find a Windows 8.1 Image for my computer to download and install via usb?

A:Dell Backup and Recovery Error?

try using windows recovery

Right Charm -> Change PC Settings -> Update and Recovery -> Recovery ->

or
post a picture of disk management
and this from command prompt admin>

reagentc /info

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RELEVANCY SCORE 78.8

Hi,
I'm using a Dell Inspiron 15 - 5000 series which contains Windows 8.1 OS. This laptop has "Dell Backup and Recovery Manager" of version 1.6.2.0. I tried to backup the OS and Dell drivers using Dell Backup and Recovery Manager by connecting a Hard Drive of 1TB. But the back-up process is not completing, once it reaches the finishing stage it throws an error saying "Dell Backup and Recovery Manager has stopped working. Please close the program".
Could you please advise on how to proceed further in order to backup my OS and Drivers successfully.
Awaiting replies.
Thanks in Advance. 

A:Dell Backup and Recovery manager

ananthc6,
Download the latest version of DBAR 1.9 at the link below. The newest version contains the bug fixes that users were complaining about. Version 1.9 is compatible with Windows 10. 7, 8, and 8.1.
DBAR 1.9 Download and KB Info
For me to better assist in troubleshooting, please click my DELL-Jesse L and send me a Private Message with the Dell Service Tag number and your Dell Order number.

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RELEVANCY SCORE 78.8

Dell Backup and Recovery Download accomplished. Why does the window keep popping up asking to have the same item done again?

A:Dell Backup and Recovery download

What model computer and operating system? Did that Dell program come with the computer?
That is an old backup program for Win 7 & 8 that came in Basic and Premium versions. You might be better off using the backup program in Windows instead. See--
http://www.dell.com/support/contents/us/en/04/article/Product-Support/Self-support-Knowledgebase/software-and-downloads/dell-backup-solutions/Dell-Backup-and-Recovery

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