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Is Webroot Offer available for HSBC India customers?

Q: Is Webroot Offer available for HSBC India customers?


Can anyone give me info if Webroot offer above is also available for HSBC India customers?

Preferred Solution: Is Webroot Offer available for HSBC India customers?

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Is Webroot Offer available for HSBC India customers?

It may have expired, since the (Webroot--HSBC) FAQ was from 2013 and thread has been moved.

If you check on your local website of HSBC, you should be available to find Free or Recommended Security software.
For example: HSBC UK offers McAfee 12-months, or recommends Truster Rapport and Microsoft Security Essentials as minimum security.

You may need to contact HSBC to find out what's available for your region, or find alternate Webroot offers.

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Can anyone give me info if Webroot offer above is also available for HSBC India customers?

A:Internet Security Webroot Offer available for HSBC India customers?

It may have expired, since the (Webroot--HSBC) FAQ was from 2013 and thread has been moved.

If you check on your local website of HSBC, you should be available to find Free or Recommended Security software.
For example: HSBC UK offers McAfee 12-months, or recommends Truster Rapport and Microsoft Security Essentials as minimum security.

You may need to contact HSBC to find out what's available for your region, or find alternate Webroot offers.

Read other 2 answers

Webroot customer service at all of your technical problems associated with designation and repair of the technical issues in your Webroot antivirus.Webroot customer service Phone Number +1-877-867-5666 Thus be it any time of the day or night or any day of the year if you're facing any technical issue decision US directly for complete technical help.you and can make sure that your system perpetually remains free from all types of viruses and malware by taking help of Webroot tech support phone number.Webroot support, technical issues related to diagnosis and repair of the technical problems in your Webroot antivirus.

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Source: Reddit AMA - We are Webroot, and we are here to answer all your questions ? /r/sysadmin

Specifically addresses question regarding ransomware, but the outlined protection mechanisms and algorithms are generally applied to all malware types. Take note that the explanation below references Enterprise version of Webroot. However, once again, the protection mechanisms are essentially the same for Webroot's consumer products.

TylerWebroot 37 points 1 year ago

Great Question!

So there are multiple ways we go about detecting Encrypting Ransomware.

First - is going to be by hash detection from the cloud on the dropper. You don't just get cryptolocker immediately from a phishing email. Typically it's a zeus dropper that communicates to a command and control server which will then take already gathered info about your PC and then based on that info drop the appropriate encrypting ransomware pre-built for your PC environment. Because different operating systems may have different policies and require different commands to take control. Our Detection on Zero-day Zeus drops is some of the best around so we'll likely get the "invoice.scr" or whatever email attachment was before it even downloads Cryptolocker.

Second - would be the scenario where the zeus drop wasn't detected and was able to download the payload from the command and control server. We would then have cloud based detection based on that MD5 hash of Crpytolocker which was ... Read more

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Hi, I'm not amazingly internet savvy but I've been having an annoying problem that is really frustrating me.

Basically I have a problem that the first page of certain websites load and then any other pages from that page take forever to load.

The main problems are Gmail, I log in and then if I want to read an email, it takes forever to load and then "this page cannot be displayed".

Same with Facebook, I log in but anything else takes forever and won't load.

With my HSBC online banking, it is the same when I try and transfer money, it just takes forever and then won't load (No I won't try and transfer you money as a test).

I have a feeling this may have something to do with logging in and security issues? or maybe javascript? I can sometimes fix the problem for a few minutes by clearing cookies and temp files.

Anyone have the same problem or any ideas on how I can fix it as it's really annoying?


A:Gmail, facebook, hsbc

what msie version are you using? give firefox or opera a try to see if its a browser problem or something else

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Hi all,
First post here, was hoping someone could help me out. My girlfriend?s HSBC account was infiltrated the other day and we have reason to believe that the fraudsters managed to get her details off of my laptop.

When accessing the HSBC log on page from IE an extra box appears that asks for the security number ? apparently this is never asked for in full. When visiting the same page via Firefox the box is no longer there (Please refer to images).

Also, since this box has appeared my IE crashes from time to time giving me the message ?IE has stopped working?
I have run AVG free and Malwarebytes, both of which give my Windows Vista laptop a clean bill of health.

I can?t seem to find any info through google and was hoping one of you could give me some pointers.

Thank you

A:Internet Explorer - HSBC Fraudsters? Please help

Hello and welcome to TSF.

We want all our members to perform the steps outlined in the link given below, before posting for assistance. There's a sticky at the top of this forum, and a

Having problems with spyware and pop-ups? First Steps

link at the top of each page.

Please follow our pre-posting process outlined here:


After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

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It's weird, I use the HSBC.co.uk site a lot doing Internet banking. On Windows 10 it behaves really slow or inconsistent, one moment really fast, another time stalling badly to render. It happens on all the browsers, ie11, Mozilla, chrome, edge to varying degrees of severity. Or it'll load well but then I click back or the link for personal and it's really slow. Yet on my Windows 7 laptop running the same browsers (apart from edge) it consistently loads and doesn't seem sluggish. The caveat is the it's the only site troubling my browsers on Windows 10! It's not that it doesn't work, it's just poor. Sometimes Mozilla times out and mentions something like a certificate error (from memory)

A:HSBC uk website on Windows 10 - strangely poor

Originally Posted by Scottyboy99

It's weird, I use the HSBC.co.uk site a lot doing Internet banking. On Windows 10 it behaves really slow or inconsistent, one moment really fast, another time stalling badly to render. It happens on all the browsers, ie11, Mozilla, chrome, edge to varying degrees of severity. Or it'll load well but then I click back or the link for personal and it's really slow. Yet on my Windows 7 laptop running the same browsers (apart from edge) it consistently loads and doesn't seem sluggish. The caveat is the it's the only site troubling my browsers on Windows 10! It's not that it doesn't work, it's just poor. Sometimes Mozilla times out and mentions something like a certificate error (from memory)

Have you tried different DNS by any chance? If not, give it a try.

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Hi all,

First post here, was hoping someone could help me out. My girlfriend?s HSBC account was infiltrated the other day and we have reason to believe that the fraudsters managed to get her details off of my laptop.

When accessing the HSBC log on page from IE an extra box appears that asks for the security number ? apparently this is never asked for in full. When visiting the same page via Firefox the box is no longer there.

Please refer to images on this post:


Also, since this box has appeared my IE crashes from time to time giving me the message ?IE has stopped working?
I have run AVG free and Malwarebytes, both of which give my Windows Vista laptop a clean bill of health.

I can?t seem to find any info through google and was hoping one of you could give me some pointers.

Thank you

UPDATE: The following information was gathered following intructions from the pre-posting process outline.

DDS (Ver_09-10-26.01) - NTFSx86
Run by david at 23:31:48.56 on 14/11/2009
Internet Explorer: 8.0.6001.18828 BrowserJavaVersion: 1.6.0_13
Microsoft? Windows Vista? Home Premium 6.0.6001.1.1252.44.1033.18.2046.862 [GMT 0:00]

SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svch... Read more

A:Internet Explorer - HSBC Fraudsters? Please help - Pre-posting process followed

One or more of the identified infections is a backdoor trojan.

This allows hackers to remotely control your computer, steal critical system information and Download and Execute files

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the Trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of Trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

However, if you do not have the resources to reinstall your computer and would like me to attempt to clean it, I will be happy to do so.
Should you have any questions, please feel free to ask.

Please let us know what you have decided to do in your next post.

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HSBC Customer Money Manager (CMM) insists on using Internet Explorer, if you open it from any other browser it force closes the window. Laptop upgraded to Windows 10 and CMM doesn't work in Edge or IE11. Phoned HSBC they said it needs to run on IE11 in compatibility mode, changed the settings in ie11 to allow CMM in and it worked for a period now all the graphics are screwed up. It's a total nightmare and affecting my business, why the hell can't they allow access from another browser like other banks would, bloody ridiculous. Rant over, does anyone have any experience of how to deal with this?

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For the past 3 days I have had to call Norton Support to have them re-activate my Norton IS 2008

For some strange reason all of a sudden my Spysweeper has been picking up symlcsv1.exe calling it a :

Profile - Mal/Generic-A
Name Mal/Generic-A
Type Malicious Behavior
Description Mal/Generic-A is a malicious file for the Windows platform.

And It has been telling me that the above is associated with 1 of my Norton Symantec Files

As soon as Spysweper Quarantines the related Norton file, my Norton Is 2008 then automatically becomes completely De-activated

Here is my :

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 632 PM, on 5/18/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\Program Files\Windows Defender\MsMpEng.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
c:\program files\common files\logishrd\lvmvfm\LVPrcSrv.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Gris... Read more

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This morning I tried to access my bank account online using the HSBC website - using firefox as my browser. On the homepage a new box appeared which requested some personal information for security purposes. I was suspicious and so I tried opening the HSBC site with google chrome, and the dialog box did not appear. I became suspicious and I tried to do some google searching in order to download anti-malware products..However almost all my attempts failed because for some reason the browsers could not connect to these potentiall helpful websites. Currently I am writing from another laptop because also I could not access this website on my computer.
I have managed to carry out scans using Spybot and Malwarebytes - which found some things, and fixed them but this does not seem to have changed anything.
p.s. I am using my work laptop not a personal one, in case this makes any difference in terms of reading the logs.

DDS is as follows:

DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 10.9.2
Run by 04890 at 22:49:30 on 2012-12-26
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3572.2819 [GMT 1:00]
============== Running Processes ================
C:\WINDO... Read more

A:cannot access many (anti-malware) websites and hsbc bank homepage requesting personal information - windows xp

Hi!I see you mention this being a work related computer, does your work have any policies on how you must deal with an infected computer?I ask because: There may be restrictions and modifications installed on such machines that could be damaged or altered by the actions we take to remove Malware. Any infection could jump terminals in a computer network. There may also be legal issues regarding any loss of business data that I do not wish to deal with. Some people who come here use their computers for work, and the computers may contain the patient records of a physician or the financial records of an accountant's clients or credit card and bank account information of their employer's customers. There may be tremendous risks and legal liability for such users for not fully securing the computer. We will not know this unless we ask. We do not want to be accidentally putting those we help in vulnerable positions for lawsuits. Business factors outweigh technical factors in making the reformat and reinstall decision. Sometimes friends give missing CDs or lack of expertise as a reason for not doing a reformat and reinstall. The cost of replacing missing Windows XP and MS Office CDs and getting an Microsoft Certified Systems Engineer to come in for 3 hours to do the reinstall and apply all the critical updates, is trivial compared with the potential cost of a multi-million dollar lawsuit for breach of trust if confidential client or patient information is discl... Read more

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I was prompted to upgrade my Webroot Spysweeper to a new version. After the installation process it changed from Spysweeper to Webroot Antivirus with Spysweeper. Tried to go back to the old Spysweeper version but could not. Does this mean if I want to use it I must uninstall my existing antivirus program? I don't want to use webroot as my antivirus but only it's antispyware. Any suggestions?

A:webroot spysweeper changed to webroot antivirus with spysweeper may cause conflict?

Using two antivirus programs can cause conflict, however, I would recommend either A. uninstalling your current antivirus or B uninstalling webroot and using something else, such as Spybot Search and Destroy, Ad Aware, Spyware doctor, or SuperAntiSpyware.

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I have Windows 7 on an HP Pavil ion DM4 Intel core i5 laptop. When I'm using Firefox with several tabs open, I usually have Yahoo email client open in the first tab. When I come back to the Yahoo tab, it frequently has changed to a screen that either has a Full-screen to an "update Firefox" or to update Adobe Flash Player. I have not clicked on either because it seems pretty hokey to me, because a genuine update is usually displayed when I reboot the computer. The URL for the Adobe Flash Update screen is

What sort of malware is causing this and how do I get rid of it?

A:Browser changes screen to Firefox Update offer / Adobe Update offer

Welcome aboard   Download Security Check from here or here and save it to your Desktop. Double-click SecurityCheck.exe Follow the onscreen instructions inside of the black box. A Notepad document should open automatically called checkup.txt; please post the contents of that document.NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.Make sure the following options are checked:
Internet ServicesWindows FirewallSystem RestoreSecurity Center/Action CenterWindows UpdateWindows DefenderOther ServicesPress "Scan".It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the log to your reply. Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Devices (do NOT change any settings here)List Users, Partitions and Memory sizeList Restore PointsClick Go and post the result. Please download Malwarebytes Anti-Malware (MBAM) to your desktop.NOTE. If you already have MBAM 2.0 installed scr... Read more

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This is probably ridiculously simple for someone with even a bit more computer know-how than I have but, embarrassing or not, here it is:

I downloaded ZoneLabs Security Suite, logged in to my desktop. Works fine. No problems but when I lot out and my wife logs onto her desktop ZL acts like it hasn't been on the PC before, making her navigate through all the "Welcome to Zone Labs SS" windows before she can just use the PC with ZL running.

What do I need to do to eliminate that unnecessary clicking and go-through?

Your help on this greatly appreciated. Thanks.

A:One app, only 1 of 2 satisfied customers....

does it come up everytime she logs in ? it should come up once. log out and reboot and then try again.

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I have a rough idea, and quite a few other ideas on my table. Just wondering what you all think..
Here are her exact demands.

We met yesterday - I was the woman who was asking about which tablet to buy and I have a list of wants and needs you thought you could help me with as far as Outlook and synching it with the Xoom tablet and my blackberry bold 9700. These are the things I want and need:

* Speed/Efficiency

* Use Outlook on my desktop - be able to synch my desktop computer with my phone and the Motorola Zoom automatically so I can get my contacts, emails, and calendar on any one of the three devices - and when I make changes on one device, real time immediate changes will be made on the other two devices

* Need to be able to use my corporate email address [email protected] and website www.XXXXXXX.com (GoDaddy)

* When I stop using my webmail and start using Outlook again, I need to first map all the emails/contacts from the webmail/folders to my Outlook/folders so I have that history with all of the folders and emails in tact for future reference (I know my IT guy did this before and the initial synch took quite a while but all the folders were there in Outlook - the problem was I tried to keep the webmail / Outlook synch going so I could use both and it was painfully slow so we stopped it and I am not just using the webmail)
Im familiar with the Xoom (Own one) blackberry, outlook, godaddy already. Just wondering your ideas. How to properly sync outlook with a... Read more

A:How should I Implement this customers needs?

The best thing to do is keep everything (or as much of it as needed) on the mail server and use the IMAP protocol. Then all the devices see the same thing. If Exchange type features are desired, try a Host Exchange service such as Peer 1's Business Class Email.

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Does HP make unsolicited calls to it's customers?  I got a call from someone claiming to be from HP telling me that my computer was not accepting updates.  I was quite skeptical as I have received these "fake" support calls before.  However, the agent knew the label that I had given my computer.  Thanks for any and all info.


View Solution.

A:Does HP call customers about updates?

@MichaelAltoona Hello;Allow me to welcome you to the HP forums! The short answer is NO -- HP does not call folks, or for that matter, e-mail folks, about problems with their PCs. This is a scam designed to cripple your PC so that you will have to then pay money to restore it to working condition.These folks seemed to have captured information on HP customers, although it is not know how they have done that. You were smart to check here before giving in to their pressures.

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First, don't laugh at my questione, I have searched and not found the answer yet.

I am starting a small pc repair shop, and I am curious how existing shops reload windows on customers machines that had for example Windows XP Home & COA but no cd's and Hard Drive hass gone south and needed to be replaced.

Can one use a full version and activate with customers COA or must new Windows be purchased for the installation. I have seen the multiple license purchase but if a customer already had a legal Windows it seems like that COA should remain for that one machine.

A:Loading Windows for customers

I won't give you the correct answer, but I'll offer an opinion based on what other shops do.

IF the machine has an OEM sticker from Dell etc., you can reload the OS based on using an OEM version of the OS and using the key on the sticker.

IF the machine has a dead motherboard which would require the machine to be fitted into a new case you are into a "grey area", since the finished computer would no longer be a Dell.

I'm going to assume if you asked 20 people this question, you will get 20 different versions of what is legal and proper.

The only thing I'll tell you for certain: Keep things above board when running a computer repair shop. Keep your techs on the straight and narrow too. The last thing you need are legal problems with Microsoft or anyone else.

Best of luck to you.

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Let's say I have a friend have me fix their computer and I got there computer to a perfect (or near perfect) state. I would want them to have a way to revert back to exactly how they set it, right? What would be the best way to back up their computer so they could get back to that state. should i just make a simple system image, or should i do a Jurassic full backup on their computer? What do you guys think?

A:Best way to back up a customers computer

As long as the system is on its own partitions or drive, a system image would be all you would need. If everything is on the only partition of a drive, then you would need to image the entire drive.

If you wan to be able to recover data in the future, then you should also image the data partition or drives. It would be better to image the system and the data separately if possible.

I suggest not using Win 7's built in imaging. The free version of Macrium Reflect is better and more reliable.

Whatever you decide, make sure the customer is aware of what you are doing and approves of it.

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I have a customer with Server 2008 Std Domain (64Bit), 8 XP SP3 Workstations and 3 Win 7 X64 Workstations.

I rebuilt one Windows 7 x64 PC in April Last year and it has been Randomly BSOD'ing and hanging (About once a month initially), But Only at their premises on their domain. If I bring it back to my Office and log on with cached credentials (I have Server 2008 R2 STd and WORKGROUP Network) It performs flawlessly. I have had this Workstation here being torture tested since 22/12/2011 and it hasn't missed a beat. In Fact it never fails at my Office only at client.

Sometimes it simply hangs on the Ctrl-Alt-Del Screen and doesn't generate a Minidump. Sometimes it's while the User is working, sometimes it's during the night when the Machine is idling. It's about every 2 - 3 days. The Only thing I haven't tried is new Keyboard, mouse and monitor. I am going to take it back over the weekend and try checking the CAT5 Cabling to the Switch in the server Cabinet, is that likely?, it's about all I haven't tried.

Operating System MS Windows 7 64-bit SP1Professional (OEM)
CPU Intel Core 2 Quad Q8300 @ 2.50GHz 42 ?C Yorkfield 45nm Technology
RAM 8.00 GB Dual-Channel DDR3 @ 533MHz (7-7-7-20) Transcend 2 x 4Gb
Motherboard Gigabyte Technology Co., Ltd. G41MT-S2P (Socket 775) 30 ?C
Graphics Acer AL2017 ([email protected])
Intel(R) G41 Express Chipset
LogMeIn Mirror Driver
Hard Drives 488GB Seagate ST3500418AS ATA Device (SATA) 37 ?C
78GB Seagate ST380013AS ATA Devic... Read more

A:BSOD but only When on Customers Domain

It only has 55 Windows Updates after SP1 - most systems have 60-70 or more. Please check to see if you have all available Windows Updates

The System log in Event Viewer shows issues with network connectivity. Search the log for errors and it'll show a lot of them. It also shows corrupt data structures on the HDD's boot volume. Please run CHKDSK /R /F I'd also suggest rerunning SeaTools long test on each of the disks.

The WER section of MSINFO32 shows 2 STOP 0x50 errors, one blaming the OS core and the other blaming the NTFS file system.

The version of LogMeIn that you're using dates from 2007 - please update or remove it.

Beyond that, there's nothing that stands out (personally I'm betting on a hard drive problem and/or a network connectivity issue). I'd suggest using Driver Verifier to see if we can force a crash that'll name the offending driver. Here's the settings that I suggest:

Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using th... Read more

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Today I uninstall my Office 2013 Preview, to install the Retail Office 2013 ,,,,,,, MS now remove us the possibility to simply pin the apps like Word to the task bar, YES from the preview to the retail some very bright guy at MS thing peoples will not need to pin it to the taskbar...... What an epic fail.....ok I have to go now find a way to create a shortcut browsing the office folders

so COKE don't expect MS to listen an improve things on the service pack, they really want make their customer feel the pain.
but they change the icon , they return to non square monolith icon

new Office 2013 icon

office 2013 preview icons

A:Does Microsoft really want annoy their customers ?

Not sure what's up with that, but you should be able to easily pin their .exe files to the taskbar.

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i'm trying to decide if i should order a $150 motherboard from dell to replace my dead one. Apparently its a custom part. My other option is to buy a normal motherboard, as well as a power supply and computer case. i'm pretty sure that will cost more money, but that may be the better choice. any input people?

A:dell rips customers off

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I write software that when completed creates a group of 10 files which I move into a folder. All of these files can be emailed to my clients via email except for the program or .com file. I purchased 200 thumb drives that can hold this folder and then mailed. Even though I used thumb drives with about 1/4 gig capacity this can get expensive. I have not been able to email .com files and even if I change the file extension from .com to .txt I cannot depend on the recipient to change the .txt back to .com. A client has mentioned to me I could use "One-Drive" to accomplish this transfer to their email account. I've looked at the "One-Drive" site and sees it mentions files only, not the types of files. Can I use "One-Drive" to transfer the entire folder or just the .com file?

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Banks Aim to Secure Customers' PCs.

The user is the weakest link for financial security.

"We noticed that most banks have no real understanding of their fraud losses. They have no idea where they are originating from, whether it was Zeus [a common Trojan horse program] or some other malicious software, and what criminal groups are attacking them."Click to expand...

-- Tom

A:Banks Aim to Secure Customers' PCs

Seems to me that the fundamental problem with this approach is that it makes far to much sense. The financial institution protects itself, its customers, and avoids unnecessary (not to mention embarrassing and expensive) litigation. Contrast this with a Texas bank which recently decided to "proactively" sue a customer who had lost $800,000 to fraud, though of course the customer is still suing the bank.

For those of you who still feel comfortable with you financial institutions security, how about this advisory from Fiserv issued in February of this year which advised customers using some of their services to continue running versions of Acrobat Reader with serious known security holes. Interestingly, I found that Fiserv's "compatibility issues" seemed to be exaggerated; though there are significant problem with every non-Adobe pdf reader/creator I've tried.

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I know getting scanned happens to us all on a regular basis, however several of mine are what appears to be from my provider.
They are only 3-4 hops away, and carry a computer name consistent with the provider.
Is this common practice??

A:ISP providers scanning customers?

Every once in a while, I get a backdoor trojan attempt and when I check it out, it is from my ISP provider. Once I let it go, twice I asked about it and they said that they run a program that lets them know how many are on the line at a time and it shows up as a back door attempt. Funny thing is it has never happened since I questioned it about 3 weeks ago.? Spooky!!!!!!!!

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Hello, I am looking forward to buy a Hp 22es Display from Amazon.in. The seller is Cloudtail India. I have heard about warranty problems for hp products purchased online in India. Therefore I was doing some research before buying this product. That's when I found this hp customer advisory. It lists Cloudtail as an authorized hp vendor. But, not Cloudtail India, which is to the best of my knowledge is a sister concern of Cloudtail. So, my question is if I buy this product from Cloudtail India on Amazon.in, will my product be covered under 3 years warranty (it is wrongly described on the Amazon listing as 1 year warranty) from Hp India? Thanks is advance.

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I am wondering if it is possible to connect my home PC back in India from here in USA. I tried net meeting, remote desktop connection, but i got errors.

Can some experts guide me how to do this. I think this will not be allowed as its something like hacking. I use a cable modem and router, while the internet connection in India is a dial up 56 kbps.

I read on internet that both the PCs must be on same network for netmeeting, etc to work, so how do i do that. Also is it true that the IP address given by ipconfig is not the actual IP address, i should somehow get the WAN ip address of both PC's. I do not know how to get that.

Guidance would be greatly appreciated. thanks in advance.

A:Connect my PC in India from US

When you are connected to a router your computer's IP address is a private address assigned by the router. For your public IP address look at the router's WAN status or go here: http://www.whatismyip.com/

To connect by Remote Desktop your India PC has to be configured properly; for XP Pro this just means set to allow RD. For other systems you need some third party software. And, of course, the PC has to be connected to the internet. You will probably not enjoy RD with dial-up, and unless it's a pretty decent dial-up it may be too slow to work at all. Good luck.

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Hello, as the title says, we are infected by this ransomware, we managed to save some files but alot of them are encrypted.
I managed and kill the malware from the whole lan computers and now i am trying to find a way to get back my files.
I also considered paying the ransom but i just read that there is no security that i will take back my files if i will pay them.
Just need some help from you guys....
Thank you.

A:Infected by [email protected]

I am also infected with a virus. I managed to remove it but they all files received extensions id ...... [email protected] Does anyone have an idea how to unlock these files . Is there a program to unlock these files !?
Please help !!!!

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I'm experiencing an annoying problem on my router.
The router works well for some hours but suddenly the internet light/led on my router just turns off and the DSL led starts blinking (in attempt to make a connection ).. After 30 sec or so the DSL led turns solid green and the internet led turns red. I have to then use laptop , connect it through cable to router and reset up isp I'd And password. This happens 4-5 times a day basis. Same will be needed if I switch off and switch on router. Have being using this router for 2 years and no issues. Looking at net, I updated firmware to 1.06 . Still no luck . Any suggestions of this is router issue or isp provider issue. Am staying in larger colony and everyone uses this isp. So was not confident of this is isp issue.

Plz help
Dlink DSL-2750U
H/W rev : V1 India

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I have purchased
Dell Inspiron 15 Laptop Computer - 15.6" Screen / 6th Gen Intel Core i7 Processor / 1TB Hard Drive / 12GB Memory/ Windows 10
from amazon.com in US and they provide me 1 Year Dell Warranty on Parts and Labor there and now I am in India. Now I want warranty in India What should I do for it?

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Guys I am from India I want to buy a laptop

I want a laptop that should have 4 or 3 GB ram and 500 gb hard disk, 1 gb graphic card and i5 processor. I wanted to buy it from dell but I don't know which brand is the best because i use desktop.

And the price should be between 35ks to 45ks.

I need your help guys just tell me which one is the best.

And most importantly i forgot to mention i need at least 3 to 4 hours of battery backup

A:Which Laptop to Buy - India

A lot of machines have that specification - Toshiba, Dell, HP, Sony, Acer
I dont know the brands available in India - however, I have moved to hardware forum, & changed the title - you may get more response

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I just purchased a new computer with Vista Home Premium 32 bit. I have noticed that there is a lot of software programs to make your computer run better or faster. Take for instance to update yur drivers. There are numerous software programs out there. I ran two programs which show the same drivers that I should update. ATA controller and NVIDIA Graphic card. Before oking the update I then went into Device Manager and checked these drivers. First off there were no exclamination marks showing me that any device needed attention. I then clicked on the each driver and ran update driver. Each driver came back stating no driver update was needed. No update needed, but these 2 programs stated the drivers needed to be update. My question is, "How good are these programs!!! Are they really necessary or are they ripping off the customer.

A:Are Compter Software Programs Really Necessary or a Rip Off to Customers

If they were free, then you can't complain of being ripped of. However, you can complain they're a waste of time and energy. You certainly don't need some app to "help" you update drivers.

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I just started at a new company. The woman I replaced was much more talented at Excel & Access than me. Parts of her system are breaking down and she is unreachable for questions. I have been put in charge with fixing the system. The main thing they want working again is some type of macro that takes information from our updated database or spreadsheet and automatically e-mails it to our vendors and relevant managers. I have dug around and found alot of old information( access databases, excel spreadsheets etc) but i cannot figure out how she was achieving this. Please Help! i want to keep this job and I'm in over my head.

1) should i be trying to get this email process to work off of Access or Excel?

( I found a form that has our vendor contact info in access but it looks like the auto generated email was sent in excel spreadsheet form. I will try to attach a copy of an email to show you what the final product looks like)

2) there are two tables I think i need to pull data from on our elaborate Access database ( mill contact info & "table3" which has, among many other columns of info, the info i need to give to our vendors.

3) Is this even possible to do automatically? we have hundreds of vendors who could potentially have to be notified regarding eta requests on delivery of product.

Any help would be greatly appreciated. Thank you in advance.

A:Solved: E-mailing customers macro

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Bell has Put restrictions on Our DSL Lines this effects PPPOE Customers

S0 I Found Another computer that Is Cheaper and More Reiable and I can get 1.5 Meg Upload and 16.319 down load.

The CRTC that Hold's Regulations can Now Confirm this Bell Calls It Interleave and It's Ontario Manditory it's a Throtal and a Restriction On the Line And The Hamilton Office we have you're Number Peged and reported you're office what you had Did To a good Reliable Paying customer ..

A:Bell Sympatico Customers Please Read

Why are they still using PPPoE its a dead form of authentication, I hope they are going to DCHP or planning on it FAST. Very few companies in the US still use PPPoE because of radius servers required to authenticate which is more hardware costs. Oh well I hope you find a better provider if there is one.

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Hi, I manage an IT department for a Fulfillment company. Iíve recently been asked to come up with a solution for sending e-mail to our clients, customers. Right now the computer operators use Excel and Word to do our daily custom letter printing. Our client wants to send e-mail using basically the same letters. So using word's merge to e-mail feature works perfectly!... However, the problem comes with the exchange server and outlook. I need to make these e-mails appear that they are coming from our client and not our employees. Iíve been poking around for a while and cant really come up with a solution other then having the client setup an account for us just to send the e-mails through their server. I know there are ways "Spammers" do this sort of thing but these e-mails are not spam the recipients expect them (They contain order confirmation information etc..) so I am wondering if anyone knows how I can accomplish this the "right" way, without doing anything "spammer" would.
Thanks in advance.

A:Sending E-mail to a clients customers

Bump.. Anyone out there who can help me with this?

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Comcast is launching a trial on Thursday of a new automated service that will warn broadband customers of possible virus infections, if the computers are behaving as if they have been compromised by malware.
For instance, a significant overnight spike in traffic being sent from a particular Internet Protocol address could signal that a computer is infected with a virus taking control of the system and using it to send spam as part of a botnet.

Link -
Comcast pop-ups alert customers to PC infections | InSecurity Complex - CNET News

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Dear fellow tech's.

I am new to the computer repair industry. I have recently graduated from Network Administrators course, I went out and passed my A+ Exams. I am now certified, and want to start up a small business on the side.
I learned lots at school in 1 year, so I have a few muddy questions I need to see a little more clearly.

If a customer brings me their PC, and I have to reformat it. What is the process and what does the customer need to provide, like the OS CD or what not. I know that I should back up all their files before. But I am not sure on what they need and what I need. If the customer has no CD's what do I do?

Well thanks, I hope I was clear, this is my very first post on any forum.

A:[SOLVED] How to properly format a Customers PC.

Part of your Tool Box should be a large USB external HDD. Also you should have a USB Adapter. You should also have a Boot CD that you can access the computer to trouble shoot the computer with. If a customers computer won't boot, you can remove the HDD and attach it to a USB Adapter, making it an external USB drive, and then attach that to working computer, then backup any of their personal files to the USB HDD, Not programs. These would include anything in the C:/Users/Username folder(Vista, 7 or Documents and Settings in XP) These would include Documents, Pictures, Music, Videos, Contacts, Favorites etc. If they use Outlook for Email then you would backup the .pst file. And anything else the customer precisely asks for that is not in a normal place (customer created a file in the root of the C: drive, lets say)
Because of licensing, it is best if the customer brings in their Restore Discs or Windows DVD/CD. If they have a name brand computer, having a restore CD will install their specific drivers as well. Many new computers have Restore Partition on them which when accessed through the Bios, can restore computer back to Factory Defaults (but you still need to backup first) If they have no Operating System disc, you can direct them to Ebay or Craigslist to get one. If you happen upon an OEM Disc that works, you can offer that as an extra service to install the OS for them but that is getting into the Grey area of illegal license.

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Symantec Customer Service Survey !

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Yahoo 'Web Beacons'
Spy On And Track Yahoo Users!


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According to CNNMoney:NEW YORK (CNN/Money) - Citigroup said Monday that personal information on 3.9 million consumer lending customers of its CitiFinancial subsidiary was lost by UPS while in transit to a credit bureau -- the biggest breach of customer or employee data reported so far. Citigroup, the nation's biggest financial services company, said that UPS lost the tapes while shipping them to a credit bureau in Texas. The tapes covered CitiFinancial customers and about 50,000 customers with closed accounts from CitiFinancial Retail Services. Customers of CitiFinancial's auto and mortgage businesses were not affected. CitiFinancial is inviting customers to enroll via a toll-free number, 1-888-469-8603, in a free credit monitoring service for 90 days. It said it earlier enrolled the customers in a separate service to help prevent identity theft. The entire article can be found here.

A:Info on 3.9M Citigroup customers lost

The NYT times reports that Citigroup had a similar problem in Japan last February:In February last year, a magnetic tape with information on about 120,000 Japanese customers of its Citibank division disappeared while being shipped by truck from a data management center in Singapore.See the article reprinted at CNET for a discussion of identity theft, pending legisilation, and corporate initiatives:http://news.com.com/The+scramble+to+protec..._3-5738352.htmlRegards,John

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I am have great trouble find a program or process that will allow me to create a set up style wizard that i can put on a CD.

This is so that i can:

1. give my customers a CD

2. they can then put it in there CD drive

3. auto starts opening a window prompting customer to start inputing their updated information

4. it then go from one page to the next to the next (like exe setup but no program to install)

5. all pages in this form are for collecting information (text, pictures, video)

6. and then it be sent to me by email (or some other method), after it has collected all the information and send it in one go.

i use a wysiwyg program so can do pages with fields to collect info, but am finding it hard as am just getting into it.

This needs to be on a CD so i can direct the customer through a step by step instruction to cover the lesser computer literate customers and ensure fewer problems/errors in them completing it.

Any programs or methods anyone can offer would be greatly appriciated.

Many Thanks


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HP collected my laptop for repair on 9th June 2016.  It is now 16th June 2016 and I haven't heard from HP on the status - that it is received by HP, that it is being repaired, etc - nothing. I searched for repair status on HP website and couldn't find any data on my unit.  I called HP support and the person also could not find any data and told me she would send an email to her colleagues. Is this what is meant by the 3-day onsite service?  Oh, by the way, I logged my request for repair much earlier, and in fact received an email from HP on 2 Jun that "we regret to inform you that the unit which need to be replace is currently not available.  We will update you once the part has arrived."  So total cycle time now is more than 2 weeks.  The 3-day on-site thing is a scam.

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I do alot with computers themselves, but, my networking skills are rusty and lacking....so, I'm hoping this is a simple one!

I have a customer with a medium sized network (about 20 desktop computers) that are setup with a Domain.

The business is a car dealership and he wants to be able to offer wireless to the folks that are waiting (but not give them access to the network, printers, server).

I've never setup a wireless network where access to only the internet and not the network itself is the goal, so I'm not sure how to do it properly.

Is there an easy way to explain how I should be hooking it up? Or will the network information, type of router, etc. be necessary?

Thanks in advance,

A:Wireless access for business customers

Check with the business to make sure they are using a business internet account.
If they are,they are probably assigned multiple static IP adresses.
If there is one available that they are not using,you can setup a seperate
network with it's own router/modem.
Running on it's own IP to connect to the internet will keep it isolated from
their other networks.
The equipment depends on the type of internet connection.
You would need to connect a laptop to the router for the initial configuration
and future maintenance,but once configured the router/modem should
provide access running on it's own.

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hi all,

i found a new threat from my company, here's the case:

my company sells cables around the globe, we have plenty SalesSupport 24/7 avaiable at my company. now if one SalesSupport quit his/her job from my company, he/she will bring his/her customer contacts from his/her outlook, i cannot control 24/7 because there are too many Sales Supports in daylight or even at night.

this is a threat, i'd like to capture every new and old external contacts <though not customers> that being send using their own outlook to my exchange server, is there any way to do this?

my thanks to anybody that read and replies this thread.

A:how to capture customers mail addresses???

any connection with GLA?

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Interesting article.

http://www.usatoday.com/tech/produc...rosoft-windows-vista_N.htm?csp=Daily Briefing

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They just came out with 2 droid phones called the Hauwei Ascend and the LG Optimus M, and they have a 4G phone called the Samsung Craft.

I currently have a smartphone called the Samsung Code, but I'd like to upgrade it one of these new phones but I don't know which is the best choice amongst these 3 options they offer. Anyone here who knows which is the best selection to make please let me know which is the best of the best when purchasing these phones from MetroPCS?

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