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Questions about the technologies used on my computer, resetting my computer, and resolving unexpected shutdowns

Q: Questions about the technologies used on my computer, resetting my computer, and resolving unexpected shutdowns

A. About five years before my husband passed, while unemployed for 18 months, I noticed sometime

during that 18 months that some things had changed on my computer but he denied doing anything

to it. I have had nothing but problems with it ever since.

B. To try to rid myself of all the problems I have been having, I did a restore from the computers

SYSTEM RESTORE-RESTORE TO FACTORY STATUS but noticed no changes after that restore. Recently,


RESTORE" in my list of restore points immediately after I did the restore. It was the first

restore point after factory disk restore of the computer and it did not restore it back to

factory status as I had expected.

Problems I've been having and questions I have:
1. Multiple script errors from multiple sources.
2. Often I keep getting this message:

Windows has recovered from an unexpected shutdown

This is what I received when I viewed the problem:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.
Locale ID: 1033

Additional information about the problem:

BCCode: 1000008e
BCP1: C0000005
BCP2: 81C52785
BCP3: 86B5B064
BCP4: 00000000
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

3. Computer or web sites hang constantly.

4. Computer is shutting down unexpectedly frequently.

5. When I first got the computer, I set it up for only one administrator, but now there is an Administrator

and an Administrators listed along with many other items.

6. Through things I found on the computer, my husband had set up a "VIRTUAL MACHINE" and a "VIRTUAL PRIVATE

NETWORK," whatever that is. I think he did something that is controlling my computer and keeps me from

controlling it myself, where on the internet I go, and what I can or cannot do on my computer. How do

I rid my computer of this?

7. What is shadowing? Is this something he set up to watch what I was doing on the computer?

8. I know he was doing these things remotely from his computer which was running Windows XP.

9. My computer is running Windows Vista, his was running Windows XP. Many times when updating something or

downloading something, I will get the message that the update or the download is not compatable with my

system of Windows XP and I know my system is Windows Vista. Somehow I feel there is something he put

on my computer that incorporated Windows XP and Vista onto my computer.

10. I know he used GROUP POLICY and SQL.10.
11. Originally, we had a home network named xxxxxxx,and sometime
during the time we had the original modem is when I noticed the changes to my computer. Then we

required a new modem from our carrier which they installed and set up a new home network per my request.
After that, I noticed that, the new network was showing up as a sub-network to the original network

instead of a totally new and separate network.

12. Is there anyone out there who can walk me through getting rid of all that he has done to my computer

and get it back to factory status? I don't have the money to take the computer to a shop nor

purchase a new one as I am on a very strict budget with no extra money beyond my monthly bills. I

use my computer constantly and all these problems prevent me from accomplishing
what I want or need to accomplish because I spend all my time trying to fix the errors I am getting.

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Preferred Solution: Questions about the technologies used on my computer, resetting my computer, and resolving unexpected shutdowns

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My computer has been acting erratically and shutting down in the middle of what i'm doing, especially during startup. Also there are vimax ads on literally every website I go to. Sometimes my computer absolutely cannot start up at all, and I have to boot in safe mode. I need serious help with this issue.


DDS (Ver_09-02-01.01) - NTFSx86
Run by User at 22:40:52.89 on Sun 02/15/2009
Internet Explorer: 7.0.6001.18000 BrowserJavaVersion: 1.6.0_11
Microsoft? Windows Vista? Home Premium 6.0.6001.1.1252.1.1033.18.3006.1772 [GMT -5:00]
============== Running Processes ===============

C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\... Read more

A:Vimax ads, unexpected computer shutdowns, other various issues

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a description of your problem, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.comDDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Follow the instructions that pop up for p... Read more

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So just recently my PC decided to shutdown "bluescreen" on me. I checked my reliability history and it gives me this bugcheck.
"The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000124 (0x0000000000000000, 0xffffe001644be028, 0x00000000bf800000, 0x0000000000000124). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 050615-17000-01."
Im curious as to what could be the problem. Any help would be great.

A:A little help on resolving an unexpected shutdown

Bugcheck 0x124 = WHEA (Windows Hardware Error Architecture), a.k.a., a Machine Check Exception
Unknown hardware failure is the likely cause.
Any new hardware or failing hardware that you know of?
Regards. . .

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Hey there,

I purchased an ASUS x501U a few months ago at Target--it is a cheap computer but it got decent reviews and the specs are actually pretty good. I went to reset the factory settings, and there was an error (This also occurs with refreshing). After several tries, I have gotten my computer to the screen that says "System Restore" "System Image Recovery" "Automatic Repair" "Command Prompt" "UEFI Firmware Settings" "Startup Settings". I don't know what steps to take from here--I'm not computer illiterate but most of my knowledge is in graphic design. I figured it is not a lost cause because I can access Command Prompt. Someone please help! This is my first post, and I really can't eat the $400 I paid for this!


Sneaky Munky

A:Stuck in resetting--error resetting computer--need to boot

For the record, System Restore, Image Recovery, Automatic Repair---these don't work

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This afternoon my computer started asking whether I wanted to allow Windows Activation Technologies to make changes to my computer. I keep clicking "No," but it pops up again every thirty seconds to two minutes later. I looked it up and it's apparently an anti-piracy software that prevents an illegitimate copy of Windows from running after 30 days or so, but I've had my legitimate computer for about two-and-a-half years now. I suspect a virus or whatever is trying to use it to maliciously affect my system. My computer has also become less responsive, briefly freezing every so often and not always registering when I click on something. I'm using Windows 7 Home Premium with a 64-bit operating system on a Lenovo laptop. The program that keeps requesting permission is located at C:\Windows\system32\Wat\WatAdminSvc.exe . There's probably a lot more information you need--I've seen posts with huge logs of data--so please let me know what info you need and how to get it for you.

A:Allow Windows Activation Technologies to make changes to your computer?

Moved to Win 7 from AII.

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Im very sorry I couldnt be as descriptive as possible in my tittle description, I will do so in full now.

Last night a storm caused the power to flicker and then go completely off and on for a few minutes. Now during the boot up process on my fathers computer, I get a prompt screen from windows telling that due to a incorrect shut down I should choose a method of booting; safe mode, safe mode with networking, start windows normally.. (you know the rest of the gib) If I tell windows to start normally, it gets to the final booting phase showing the small blue progress bar, but the computer resets itself.

It also will not go into safe mode, nor safe mode with command prompt, no kind of safe mode what so ever. Essentially, the computer gets right up the point of finally kicking 100% and then a reset which brings me back through the normal booting process and to the choose a method of boot screen.

A:Computer booting error, cant get a full boot, because computer keeps resetting itself

Did you try Last Known Good Configuration?

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I have a computer resolving to a wrong IP. The computer's IP .56 and when I ping it, it's listed as .87. i unjoined the computer from the domain and deleted the IP from the DHCP. But it's still resolving to the wrong IP. How do I thoroughly remove this ip. I already cleared the cache from the computer and server.

Windows 2003 / Windows XP

A:computer resolving to wrong IP

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I've got a question. I have a computer running windows 7 64 bit, Home Premium.
The computer name is "Laptop", verified in Computer -> Properties. I have another computer whose name is "Machine-A". For some weird reason, whenever I do "ping Machine-A" on the command line, it would return pinging from . Why does it think "Machine-A" is the computer name?
I did "ipconfig /flushdns", and didn't work. Then I did "ipconfig /flushdns" then "ipconfig /registerdns" and did not fix the problem. I need help. Thanks

A:Computer name resolving wrong IP

The is windows host file.

I'm not sure what is up with the names, can't see much from here.

The ipconfig/all might be of more value.

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Hi, I registered a new domain and pointed it at a folder on an existing hosting account. My ISP verified that it is resolving correctly. However, on my computer I see the default page for the domain registrar (godaddy). On another computer in my house the domain resolves correctly. I only have problems on my computer, in both Chrome and Firefox. I have tried ipconfig /flushdns, eliminating godaddy cookies, rebooting, etc, but to no avail. I have checked hosts file and there is no entry for the new domain (unlikely but I checked just the same!)

OS: XP Pro, SP3
Firefox 3.6.13
Chrome 8.0.552.237

Any ideas how to make it resolve on this box? Thanks!

A:domain not resolving on one computer

Never mind. It just started resolving! Remains a mystery...

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I am using Windows Vista Home Premium and I just encounted 3 unexpected shutdowns. Is there a way that I can find out the cause to these shutdowns? Nothing was detected in a virus scan using AVG 7.5. Nothing was detected in the Problem Reports and Solutions Centre. Here are some of the details that I recorded.

Computer Make/Model Acer Aspire 5720
Operating System Windows Vista Home Premium
Date/Time of Occurance 28/03/08 (Today) 7pm (12 Minutes Ago)
Problem 3 Shutdowns within 10 minutes

Shutdown 1 Running Mozilla Firefox, Windows Live Messenger and Adobe Photoshop CS2. Shutdown while changing programs.

Shutdown 2 Turned PC on after 1st unexpected shutdown. Started booting Operating System then Shutdown.

Shutdown 3 Turned PC on after 2nd shutdown. Did the same as Shutdown 2.

Startup 1 Turned PC On, Booted Operating System in Repair Mode (as recommended) could not fix errors, System Restored.

After this my computer has worked as normal but I am only using Firefox to post this error here to find the potential problem. Please help!



A:3 Unexpected Shutdowns

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my computer unexpectedly shuts down if too many applications are open (around 4+), and if i run a certain java run game. it switches of, asif the power has been cut, and cannot be started up again immidiatly. it takes about a minute before i can start it up again. its been like this for at least a month,andi cant stand power failures every 20 mins . plz help

A:unexpected shutdowns =$

Please post your system specifications.


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Hi all --First post for me here. Trying to fix my brother's computer remotely via LogMeIn. The symptoms are consistently unexpected shutdowns with the following two errors:Generic Host Process for Win32 Services has encountered a problem and needs to close...andThis system is shutting down. ... This shutdown was initiated by NT AUTHORITY/SYSTEM This is followed by a one minute counter. I have disabled the counter with "shutdown -a".I have run Malwarebytes, SuperAntiSpyWare and his McAfee antivirus subscription service. None have found any issues. I did find that the malware Total Security had not been completely eradicated, so I manually uninstalled it. Additionally, he is complaining of websites being redirected to ad sites (though I think I just fixed this...? Stay tuned.). What follows is his HiJackThis log. Any suggestions or advice would be much appreciated, as this is beyond my skill set.Oh, and nephew has been banned from his dad's computer. : )Thanks much.Logfile of Trend Micro HijackThis v2.0.3 (BETA)Scan saved at 5:28:12 PM, on 1/20/2010Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16945)Boot mode: NormalRunning processes:C:\windows\System32\smss.exeC:\windows\system32\winlogon.exeC:\windows\system32\services.exeC:\windows\system32\lsass.exeC:\windows\system32\svchost.exeC:\windows\System32\svchost.exeC:\windows\s... Read more

A:Unexpected Shutdowns

...Anyone have any suggestions?

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I have a Dell laptop, XPS L702X. I have Windows 7 Home Premium installed -- Version 6.1 Build 7601, Service Pack 1. All of the updates are loaded. I am beginning to wonder if that may be the cause of my
This *is* a home PC, there is no "server."
Upon finding my PC frozen this morning -- yet again, after at least a dozen such mornings -- I looked in my Event Log and found this:
Log Name:      System
Source:        EventLog
Date:          10/21/2015 11:21:38 AM
Event ID:      6008
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Dana-PC
The previous system shutdown at 1:04:59 AM on ?10/?21/?2015 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <Provider Name="EventLog" />
    <EventID Qualifiers="32768">6008</EventID>
    <TimeCreated SystemTime="2015-10-21T16:21:38.000000000Z" />
&nb... Read more

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- I have checked to see if fan is running, it is.
- I have checked to see if fan is blocked at all, it is not.

What happens is the computer will shut down in the middle of whatever it is I am doing. Upon the computer automatically re-booting, all I see is a black screen with a blinking cursor (the _ character). This has happened twice before so I know how to get the computer to boot again. Here is the process I must go through:

Boot to a Windows 7 Recovery CD
Start Command Prompt
Enter the following commands:
bootrec.exe /fixboot
bootrec.exe /fixmbr

I do not know what the computer is doing or what is causing these issues or even why exactly those two commands make it so I can boot into windows again, but it fixes it.

This just happened a few minutes ago and I decided to check the event log and this is what I found SECONDS before the computer shut down:

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 10/21/2011 10:28:47 PM
Event ID: 109
Task Category: (103)
Level: Information
Keywords: (4)
User: shelby-HP\shelby
Computer: shelby-HP
The kernel power manager has initiated a shutdown transition.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<Task>103</Task&... Read more

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Should this be in Windows Forums??

My computer (details below) started to shut itself down unexpectedly. At first I thought it was overheating, but it persisted in crashing and wouldn't reboot unless I isolated it from the power supply. The periods between bootups and crashes went from 45 minutes down to a few minutes. I decided to do a reformat of my hard drive. After I had re-installed Windows 98, I shut down and went to bed.

The next day, I noticed on the bootup screen that my processor speed had reduced from a 600 MHZ Via Cyrix III to a Via Samuel MMX 400MHZ. Why did this happen. Is it an example of the manufacturer overclocking? Or is there some other reason why the speed reduced and the processor changed?

Additionally, the time between bootup and crash is now anything from between a few minutes down to a few seconds. Sometimes it doesn't get as far as loading Windows. Every diagnostic program I ran before my problem showed that my computer was pretty crap compared to others. So another question is: has anyone else (particularly UK) had similar problems with a similar computer to mine?

OEM Computer
Quantum Microponents Ltd
CentaurHauls x86 Family 6 Model 6 Stepping 0
Windows 98 (4.10. Build, 2222) A
Via Samuel MMX 3DNow 400MHZ
File System 32bit
Virtual Memory 32bit
Generic IDE Disk type 47

I don't know if all this is relevant information.

Kind Regards


A:Unexpected shutdowns

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Hi everyone. There may not be an easy answer to this but I thought I?d try. I have a Gateway GT5662 desktop. I bought it right near ten years ago in April, 2008. It?s been an amazing computer.

Starting over the summer or so, it began to randomly shut off when I left it idle. In the ?event viewer?, it would always give me the message stating ?the shutdown at xxx time was unexpected? with little other information. There was one occasion where it said it was due to my video card overheating. Every other time, the reason has not been stated.

I did a lot of reading on this issue and replaced the power supply. I also disabled the screen saver (haha) which was generally always running when the shutdown occurred. This approach worked for a while and I thought maybe the issue was behind me. I still have the SS disabled. Over the past week or two, the issue has started again, however.

My computer was left idle at about 2:30 this morning and shut down at 9:41 for an unknown reason. The computer started back up just fine and typically does. I did run chkdsk, and I apparently paid for that as I was getting a blue screen of death after trying to restart a few times, but this issue has now resolved. I do not believe the blue screen to be the error causing the shut down, or at least I don?t think so.

The blue screen error, per bluescreenview, was a critical object termination error. The crash address was ntkrnlpa.exe+e2328 and was caused by driver pwipf6.sys. I ... Read more

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hello!will be glad to get a quick response.my desktop often undergoes an unexpected shutdown.when i visit the event viewer>>windows log>>the error in the system says sorce-bugcheck with event id-1001 and event log with id-6008.can any one help me out with this major problem????waiting for a quick response....

A:unexpected shutdowns

Hi please Start a new thread in the Crashes and debugging section of seven forums here :
Crashes and Debugging - Windows 7 Forums
And then please use the instructions below to help someone get started with your issue.
Then please mark this thread as solved.

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im using a ASUS M50Sa laptop with Vista Home Premium 32 bit

Im experiecning unexpected shutdowns when i play PC games and occasionally when im surfing the internet when i turn my laptop back on the event log shows event 6008 but nothing else.

I updated my video cards driver and my motherboard chipset driver and its still happening.

A:Unexpected Shutdowns

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I have a new Sony Vaio that shuts down multiple times each week. Here's the minidump. Any ideas?

A:More Unexpected Shutdowns

Quote: Originally Posted by myrtledr

I have a new Sony Vaio that shuts down multiple times each week. Here's the minidump. Any ideas?

Hi and welcome

Most of these were caused by your video driver. One by your raid

I would uninstall the driver and download and install a fresh copy

Update your raid driver

run a system file check
type cmd in search>right click and run as admin>sfc /scannow

Let us know if you need help with this


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Hi all,

I am having a problem with sudden "unexpected shutdowns" in my media center PC, which runs win7 64 bits OS. I would really appreciate if you could give me a hand!!!

I do not know if this would help to identify the problem but the last time I had the shutdown I noticed something; as usual, the PC tried to go to sleep mode after 10m of inactivity. However, this time I saw that even though the PC stopped sending data to the TV, the PC was still running. Them, it had the "unexpected shutdown".

As follows, the problem description as it appears in windows the next time I restarted the PC. Any thought?


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 6153

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA8002DC1060
BCP3: FFFFF80001A0A518
BCP4: FFFFFA8002CD2010
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:

A:unexpected shutdowns

Check THIS thread on the problem and see if anything there applies to your system.

I found it doing a google search for "BCCode 9f"

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My PC shuts down unexpectedly. The event viewer just states the kernel power down statement. The power supply is above my system requirements, and I performed the following tests:
a) tested a different graphics card
b) tested different hard drives
c) used EVEREST to monitor the temperatures, all more than normal
d) tested different combination of the RAMS
e) performed a clean install, ALL genuine software
I am wrong to believe that this is an inherent fault of my power supply (my ***** expensive power supply, which is labeled as champion series)

OS: Windows 7 Professional 64bit
CPU: Intel Core i7 2.67, 2.79
RAM: 3x2GB DDR3 RAM 1066
AUDIO ADAPTER: Realtek ALX888/1200 Audio Adapter
HARD DISKS: Seagate Baracuda 1T and Western Digital 1.5T

A:Unexpected Shutdowns


I have the same problem before. Hmmm do you mean it turns off automatically? Maybe your cooler or fan does not work? Sometimes when your processors are overheated (well before it turns out to be) your system autoamtically shuts down or turns off. But idk, your system is quite much better. i7 <-- I want this!

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My computer frequently shuts down unexpectedly, when idle.  When I restart I get an error message to be sent to Microsoft:
Your PC ran into a problem.  The problem caused your PC to restart.
I don't know what this means, or what I should do about it. Can someone advise me?
Thank you.

A:Unexpected shutdowns

You had a STOP Screen, please zip up and upload all the files found in C:\Windows\Minidump so we can examine the files.

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over the last few days,my pc has slowed to a virtual standstill,moving between sites takes ages,and the screen goes white except for the top bar.
it also freezes on occasions.I'm forever getting (not responding) on my firefox browser bar.
I have run avg,a-squared,worn removal programs,but to no avail.
my biggest worry is that when I run trend micro house call online scan,my pc just switches itself off but straight back on again,like pressing the reset button.this has happened 4/5 times now
during the house call scan,I have seen a vulnerability called ms08-66 listed and an adaware/adware one too,after that it just restarts itself.
I don't know of this is trojans,worms,viruses or whatever .
I don't really want to reload windows again and loose a lot of stuff from my pc
can you help please ??

A:unexpected shutdowns

Hi and welcome to BC The process of cleaning your computer may require temporarily disabliling some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.Please download Malwarebytes Anti-Malware and save it to your desktop.alternate download link 1alternate download link 2Make sure you are connected to the Internet.Double-click on mbam-setup.exe to install the application.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked:Update Malwarebytes' Anti-MalwareLaunch Malwarebytes' Anti-MalwareThen click Finish.MBAM will automatically start and you will be asked to update the program before performing a scan.If an update is found, the program will automatically update itself.Press the OK button to close that box and continue.If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.On the Scanner tab:Make sure the "Perform Quick Scan" option is selected.Then click on the Scan button.If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button. The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display a... Read more

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Hi Recently my pc has been shutting down unexpectedly. no beeping, no blue screen, just sudden shutdown and reebot. I have no idea whats wrong. Thanks for your time.
here is the minitoolbox info.
MiniToolBox by Farbar  Version: 30-11-2014
Ran by BRLZX (administrator) on 17-02-2015 at 16:29:44
Running from "C:\Users\BRLZX\Downloads"
Microsoft Windows 7 Ultimate  Service Pack 1 (X64)
Boot Mode: Normal
========================= Event log errors: ===============================
Application errors:
Error: (02/17/2015 04:23:28 PM) (Source: Application Error) (User: )
Description: Faulting application name: RzStats.Manager.exe, version:, time stamp: 0x548957e0
Faulting module name: KERNELBASE.dll, version: 6.1.7601.17514, time stamp: 0x4ce7bafa
Exception code: 0xe0434352
Fault offset: 0x0000b727
Faulting process id: 0x1a08
Faulting application start time: 0xRzStats.Manager.exe0
Faulting application path: RzStats.Manager.exe1
Faulting module path: RzStats.Manager.exe2
Report Id: RzStats.Manager.exe3
Error: (02/17/2015 04:23:26 PM) (Source: .NET Runtime) (User: )
Description: Application: RzStats.Manager.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Xml.XmlException
   at System.Xml.XmlTextReaderImpl.Throw(System.Exception)
   at S... Read more

A:Unexpected shutdowns.

Please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.

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I don't know if someone in the house is shutting the computer down, or if it's shutting itself down. But, this makes twice that I have found it shut down after I turn it on. It happened last night, and this morning. The computer seems to be working fine. Help please!!

A:Unexpected Shutdowns

hi,how could we offer help .if you don't even know if someone is shutting it off on you ??

So I will add ,it could be a dozen different things causing it .

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I've been having this problem with my computer shutting down. Basically, it went like this...

A while back, I was playing a game, and it clicked off. Just shut right down, power off. This mystified me, so I went back to a game, and it shut down again. I ran a RAM test from a bootable CD, and it came back fine. Furthermore, it didn't shut down at all in the hour that it was testing -- so I thought it couldn't be the power supply, because it would have cut out during the RAM test. I thought it must have been something else...

I then got the notion to go into Safe Mode and uninstall and then reinstall my video drivers. This fixed it for about two days, and furthermore, the system didn't seem to crash during the time I was in Safe Mode (admittedly, I wasn't in there for very long, but should have been long enough to produce a crash). During these two days of bliss, I thought "Ah, the problem was my video card, the drivers must have gotten corrupted. Now it's fixed."

So earlier today, I was on the computer when it shut off, just as before. This freaked me out, and so I thought, "Ah, the problem must be my power supply." It didn't make sense, though, because the reinstalled drivers seemed to fix the issue for a little bit.

I turned it back on and it crashed during the Windows load. After that, it wouldn't turn on -- although the Power light on my motherboard was on. I managed to shut it down after a while, and... Read more

A:Unexpected Shutdowns

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Ok when I start windows normally and open up google chrome I get a BSOD. Then in safe mode I try to post a topic in bleepingcomputer.com forum and midway I get BSOD again. I think it is caused by a rootkit or something.When I go to task manager (normal mode) most of the processes are hidden and there are some processes with no user name and/or description.Image name ccsvchost.exeUser NameDescription Symantec... (forgot rest)Image name csrss.exeUser NameDescriptionImage name winlogon.exeUser NameDescriptionLast time I got some malware on my computer and removed it I think it left behind a rootkit.Malwarebytes' Anti-Malware Quarantine: (Haha malware)Backdoor.BotGeneric.Bot.HBackdoor.BotGeneric.Bot.HBackdoor.TraceBackdoor.BotBackdoor.BotTrojan.AgentTrojan.AgentNow time for the BSOD info:Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7600. Locale ID: 1033Additional information about the problem: BCCode: f4 BCP1: 00000003 BCP2: 84F99780 BCP3: 84F998EC BCP4: 822337B0 OS Version: 6_1_7600 Service Pack: 0_0 Product: 256_1Files that help describe the problem: C:\Windows\Minidump\030410-21375-01.dmp C:\Users\Administrator\AppData\Local\temp\WER-46953-0.sysdata.xmlAlso my sound is screwed up there is no sound. Edit: Removed unnecessary poll from this topic. ~ Animal

A:Windows 7 unexpected shutdowns

Hello there are a few issues here ... First >> is I am mving this to the Am I Infected forum from W7.Second >> about the Bots and backdoors found.One or more of the identified infections is a backdoor trojan.This allows hackers to remotely control your computer, steal critical system information and download and execute files.I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.Though the trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?When Should I Format, How Should I ReinstallWe can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do.Third>> your signture needs to be adjusted. Please read the BleepingComputer.com Message Board Rules. and fix it ,else it wil... Read more

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I now have this problem with two laptops -- one, a Dell Inspiron 1000, the other at Toshiba A65-S126. I just put new Li-Ion batteries in both machines. After awhile, they both shut down -- this morning the Dell ran from about 7:20 to about 9:00 but shut down shortly thereafter. Blue screen of death, et cetera. The same thing happens with the Toshiba. The problem recurs with either machine even when they sit on a two-fan "cooling pad," fans running. Is there any software out there that can give me some kind of clue as to why this happens? Otherwise I have to trust some Best Buy Geek or someone to attempt to diagnose the problem.

A:Unexpected laptop shutdowns

Were the new batteries puchased from the original manufacturers?

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Dear Anti-Malware Advisors,

My computer began to shutdown unexpectedly on about 22 March 2014. In the Event Viewer, there are now some 120 instances of this occurring since that date. Only twice has a blue screen occurred -- but this has scared me into deeper action. There was a specific change in my computer use about this time, where I started to watch movies/tv shows from two sites: www.tubeme.com & www.watchflicks.com. I found your site when researching to see if 'amazonmaws.com' was a site tied to malware, as it seemed to be popping up with frequency in the network activity of the Resource Monitor. I have worked with Norton to research with no luck, just uninstalling and re-installing the Norton 360 program. I have added the 'No-Script' adware blocker to my (Firefox) browser (now disabled to run your required logs). When the problem first appeared to be serious, I tried restoring the computer to a previous time but the problem continued (I probably did not go back far enough).

Before giving up and simply having a local Chilean tech. person re-install Windows and reformat my disk, can you help me? (I can't find other instances of the unexpected shutdown problem). Below is some info. about my system and the logs which your site asked to be run. I have also included the log from the 'ComboFix' program, which I ran following the 'Amazonmaws.com' malware thread.

Asus Laptop, 64-bit
Intel Core i5-2450 M CPU @ 2.50GHz ... Read more

A:Unexpected Shutdowns - Malware?

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I'm experiencing some seemingly random unexpected shutdowns, where everything will be running normally and suddenly the screens will go black (I don't see any BSOD). Fans in computer keep running and it boots normally immediately afterwards. I'm running Windows 7 on a computer I built myself, and haven't been having these problems up until the last month or so. Here's the basic pecs:
Windows 7 64-bit
Asrock Extreme6 Motherboard
Intel i7 950
6 Gigs Ram
Nvidia GeForce GTX 460 x2 in SLI
X-Fi soundcard.

Attached are the 2 files referenced to in the after Unexpected Shutdown message, Along with the message itself. (A DMP, the error message in text and an XML)

A:Random Unexpected Shutdowns

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Windows XP Pro ver 2002 w/ sp2 installed on 2ghz intel box with 8 gig drive
and 540meg ram.

Am getting random shutdowns (graceful) every 10 to 30 minutes with no
visible conflicts. "Shutdown on Error" box in system properties is unchecked
and event viewer shows no errors or warnings close to time of shutdown.

Any suggestions appreciated. Reg entry for "shutdown on error"? Easier way
to view shutdown events than event viewer?

TIA Capt David ONeill

A:Unexpected Graceful Shutdowns

There are a number of possibilities. You could have a bad connection or a faulty connector or cable. There is also a possibility of a hairline crack in a circuit trace on the motherboard. This can cause everything to work fine for a while, but when the area is under any stress or expands from temp changes, the crack would open and might be the cause of your problem.

Take a look at each capacitor on the mother board. Are any leaking? do any have bubbled up caps?, are any of the caps sitting at an angle. Use a magnifying glass to inspect every capacitor on your mobo. You can pinpoint the faulty capacitors since they will be "fatter" than the other ones. A normal capacitor should be a perfect cylinder; while a faulty one would have a bump in the middle of the cylinder and at the top.

Could be the power supply.

May want to run a memory test: http://www.memtest86.com/

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Main Symptom : The new PC stops responding after several hours (sometimes a few) of intensive work and then it shuts down.Sometimes it produces a blue screen with the "critical process dies" message and sometimes doesn't.The problem was appearing also after fresh install of 2 versions of windows 7.Now in official Win8 it appears also.All these 3 windows versions were working fine on other desktops.
Event viewer : One critical error appears every time : Event ID 41 , task 63 , kernel-power.
Connected Peripherals : 1)Keyboard, 2)Stylus pen, 3)Printer, 4)Wireless usb adapter,5)Stereo speakers,6)usb hub, 7) four external hard disc drives
What i personally tried so far and what the technician did :
1.Tried 3 versions of Windows to see if the problem had to do with them.The problem appeared in all versions.
2.Updated all drivers and MB and VGA drivers of course.No result.
3.Ran memtest and hard disc check.No problems.
4.Disabled one of the two audio drivers ( disabled nvidia audio and left enabled the realtek audio).No result.
5.Disabled sleep.No result
6.I personally checked for 3 hours how the PC responds with only mouse and keyboard connected and without heavy use. The PC didn't crash.The technician also did the same with his mouse and his keyboard for 10 hours but without heavy use also.The PC didn't crash. The technician returned my PC and said that he couldn't find any problem in his lab and that the problem must probably have to do with the peripherals.
So when th... Read more

A:Unexpected shutdowns on new desktop - Please help me!

Noone? Please help!

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Hi techsupport people,

My computer is experiencing unexpected shutdowns, though only while the broadband is connected. It also brings pop-ups that look official microsoft from ?messenger service? warning of critical system errors, buffer overrun or virus infection, advising to immediately download from www dot fixwin32.com, or www dot regfixit.com, or www dot patchupdate.info, which then ask for credit card details to take a one-off payment and solve all probs.

Opening programmes and files is also much slower than usual and the computer won?t shut down completely, claiming ?Fax Monitor? is running.

I have Blue Yonder anti-virus, spyware and firewall running, and I?ve run vcleaner from Grisoft and Spybot which all come up clean.

Anyone had similar problems or (even better) ideas how to deal with it?


A:unexpected shutdowns, regfixit pop ups

Hi jakko and welcome to TSF.

Please download HijackThis - this program will help us determine if there is any spyware/malware on your computer. Create a folder at C:\HJT and move HijackThis.exe there.
Make sure you close down EVERY open window and close ALL browser windows. The only thing that should be open is the HijackThis program.
Run a scan and save the log file.
Copy the text file (Ctrl+A then Ctrl+V) and paste it (Ctrl+C) back in this thread (do not attach it).
Do not fix any entries in HijackThis since they may be harmless.
Make sure to include the System information at the top of the log as well.

We'll then have a look and provide instructions to clean your system, if required.
I've also edited your post to remove the live links to those sites.

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I have a HP Pavillion g6. My laptop will randomly shutdown about three times per day. Doesn't seem to be any pattern to it. I get an error message along the lines of 'USB bugcode error' (I will make a proper note when this happens next).

This info was taken from a recent shutdown:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 2057
Additional information about the problem:
BCCode: fe
BCP1: 0000000000000008
BCP2: 0000000000000006
BCP3: 0000000000000005
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
I've also got some colour distortion on the screen that does not appear on an external monitor, so I conclude this is a cable or cable connection problem. Maybe this is related to the unexpected shutdowns.?

Current temps average 54C as I write this.

Thanks for any advice.

A:Unexpected shutdowns on laptop

Go to C:\windows\minidumps\ Select all the .dmp files. Right-click sending the files to a compressed(zipped)folder. Upload this folder as a file here

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Hello all, I just recently downloaded this new Entertainment Hub program called XBMC for my Toshiba Laptop and it works great. It's a really cool program that lets me access all the media on my computer through a nice interface as if I was searching for movies on netflix or something, same with my music and pictures. Get more info about it here: http://xbmc.org/about/
Another cool feature is it lets me use my Android phone as the remote control! So right there and then, I fell in love.
UNTIL...... Just last night I was browsing through some of my movies while updating the library, nothing it shouldn't be able to handle, and then my computer flat out shuts down. And this shutdown was different, this is the first time my computer has shut down and the lights indicating that the computer is plugged in along with battery light went out. It was still plugged in so light should have remained on through the unexpected shut down, it always has in the past whenever I've had unexpected shutdowns.
But moving on, I tried unplugging and plugging the cord back in right away and light didn't come on  (I didn't try turning on yet). I then realized that the laptop was pretty damn hot so I let it cool down for a minute (Also blew the dust out from the inside a little bit). So after a few minutes, I plugged it back in, the lights came on, I booted it up and everything was fine. My problem is that it keeps doing this to me! I am starting to worry that maybe it's overheating ... Read more

A:Unexpected Shutdowns Using XBMC

Try blowing out the vents using canned air.
Also make sure the laptop is setting on a solid surface so the vents remain functional.
You can download a program like SIW to check your temperatures.
Caution should be taken when installing this program, like many others now days it has third party software which is optional but come with a check mark in the accept box.  Read all of the information before accepting third party software, this is a good practice with all downloads.
When you open SIW, scroll down the menu on the left to Sensors under Hardware and click on it.  When Sensors opens you will see an image similar to the one below.

Check your temperatures before and then after blowing out the dust.

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Hi, I have two HP Envy 17 3D notebooks (I use one myself and a colleague uses the other).  Since the day I got these, they have always run very hot (which it seems is a common complaint about this particular model).  In any event, other than running hot, they have worked reliably for a little over two years.  Recently, one of these been acting erratically.  Twice today today and one time yesterday, while it was plugged in to power, the notebook turned off abruptly.  (It didn't go to sleep - it was on one second, off the next).  Each time this happened, I turned it on by pressing the power button.  When it restarted, Windows gave me the message that it was not shutdown properly.  I chose to start Windows normally, and it started and worked fine.  It worked fine for the remainder of the day (at least four hours) yesterday.  Today, it happened twice within about an hour. The only thing I should mention is that last week (when I was also plugged into power), the notebook went to sleep because for some reason, the battery was not getting charged.  When I restarted, I noticed that the battery was still not getting charged.  I disconnected and then reconnected all the power cables from my wall outlet to my surge supressor, from the surge suppressor to my AC adaptor (this time using a different outlet on the surge suppressor), and from the AC adaptor to the notebook.  After d... Read more

A:HP Envy 17 3D unexpected shutdowns

Welcome Paul. Go to the command prompt and type in.    chkdsk ?:/f The ? is the drive that has your OS. "Could be c:/f   or   d:/f" It will tell you it can not run because the drive is locked and would you like to run on next boot. Say yes and exit. Reboot and watch the test. Let us know if it finds anything. REO

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Hi guys, been using my win7 rig for years flawlessly but i have started experiencing unexpected shutdowns recently when performing several tasks simultaneously such as instant messaging, streaming video on the web, playing music and a few tabs open in my browser.

each time the system shuts down it has been logged in the event viewer as shown in this screenshot:


system specs:

HP m7000 Media Center PC
Windows 7 Ultimate
Intel(R) Pentium(R) D CPU 3.00GHz (2 CPUs), 3.0GHz
MS-7529 Motherboard
NVIDIA GeForce 7300
Cooler Master Hyper TX3 cpu fan
Power supply: http://i56.tinypic.com/maxe1k.jpg
(unable to identify make)

any help would be much appreciated

A:Windows 7 unexpected shutdowns

Welcome to Windows Seven Forums.

Now that you've isolated the Event ID occurences, go back into Event Viewer as per your screenshot and click on the Details tab then select each event occurence in turn.

You should then be able to establish a common cause each time your computer shuts down.

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Michael Tsirlin here.

User troteris
Recently I noticed that my computer makes strange shutdowns.
When I out of computer for a long time and return I find message
"Windows has recovered from unexpected shutdown"
It occurs just when I absent from my computer for one hour or more.
Does anybody know what's going on?
My OS Windows Vista 64
Ram 4G

Michael Tsirlin

A:[SOLVED] Unexpected shutdowns

I have removed your Email this is for your own security as this is a open forum and spammers etc can access pages thereby giving you a headache.
what is the make and model of your computer or if a custom build the make and model of the motherboard,psu,cpu,ram,video card

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For the past month or so, I have been seeing the message that Windows recovered from an unexpected error and I select the option to report and find out why, but of course it never comes back with anything.

I am running Win 7 Professional version, retail version. (Downloaded). I've had it on this computer for probably a year or more, and never had any problems. I can be using the computer all day, and never had a problem. But then overnight or when the computer is idle for a few hours, I will come back and it will have reboot and the error message. I have attached the files as requested.

Thank You

A:Random Unexpected Shutdowns

Quote: Originally Posted by douggw

For the past month or so, I have been seeing the message that Windows recovered from an unexpected error and I select the option to report and find out why, but of course it never comes back with anything.

I am running Win 7 Professional version, retail version. (Downloaded). I've had it on this computer for probably a year or more, and never had any problems. I can be using the computer all day, and never had a problem. But then overnight or when the computer is idle for a few hours, I will come back and it will have reboot and the error message. I have attached the files as requested.

Thank You

Your Intel Pro 10/100 driver crashes every time. It is three years old and seriously needs updating


Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\K\Desktop\New folder\122910-39827-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?ffffffff`82b44ad4?
Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
Executable search path is:
Windows 7 Kernel Version 7600 UP Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0x82a1e000 PsLoad... Read more

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Hi all:

It's been some almost a month after I installed Windows 7 and I occasionally get "unexpected shutdowns". Since I was not able to identify the cause I apply to the Forum Community for Help. System Description:

System Manufacturer/Model Number :OEM, OS: Windows 7, Ultimate x64 , CPU: Intel Core 2 Duo 2,40 GHz, Motherboard:ECS- 650 SLI, Memory: Kingston 800, 6.00 GB, Graphics Card(s): Gainward , NVIDIA GeForce 7300 GT, 256MB, Sound Card: Realtek HD Audio Device (on M/B), Monitor(s) Displays: Philips 190s TFT, Screen Resolution: 1280x1024,

Hard Drives:
Samsung 1 TB
Samsung 500 GB
Samsung 300GB
Samsung 300GB
PSU: Thermaltake PurePower 420W, Cooling: Powersuply 2 Fans, CPU Fan,
I attach hereto the minidump files and thank you in advance for your attention

Yours sincerely


A:Unexpected Shutdowns in Win7

I am looking at your three most recent dumps and they point to a hardware issue, memory corruption.

Error code D1, DRIVER_IRQL_NOT_LESS_OR_EQUAL - usual causes are a device driver.

Error code 3B, SYSTEM_SERVICE_EXCEPTION - usual causes are System service, Device driver, graphics driver, ?memory


Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\Owner\Downloads\A-Rar\082410-20061-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*Symbol information
Executable search path is:
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02819000 PsLoadedModuleList = 0xfffff800`02a56e50
Debug session time: Tue Aug 24 09:33:54.691 2010 (GMT-4)
System Uptime: 0 days 17:37:46.640
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
* *
* Bugcheck Analysis *
* ... Read more

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Hi, new to this forum, so excuse me if I leave something out. I have a 4-year-old HP Pavilion DV 7t-2200 running Win 7 SP1, restored to factory image in July 2010, recently restored to an image from close to that time and updated. For at least 6 months, and probably longer, the computer has been shutting down unexpectedly. Currently it's doing so every few days. The shutdowns almost always happen overnight when no one is using the computer. The computer has a Core 2 Duo chip, video is ATI Radion Mobility 4500/5100 series, don't have info about the motherboard or power supply. The computer does run hot at times - I have cleaned out the vents, but not taken it apart to check the heat sink - but it isn't crashing when running hot during the daytime. I'm attaching the perfom report and the other report you requested. Thanks for any help you can give me.

A:[SOLVED] Unexpected shutdowns

Looked at the minidump file, and for the most part it says it's a driver power state failure - not sure how you can tell what the driver is. Although... there were also a couple of crashes due to system service exception Any help would be appreciated. Frequency of BSODs seems to be increasing.

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Running Windows 7, and the past few days now I'm noticing that my PC has shutdown and restarted itself.  Latest example is this, copied out of Event Viewer.


The previous system shutdown at 11:53:32 AM on ‎6/‎6/‎2014 was unexpected.










[ Name]










[ Qualifiers]
























[ SystemTime]












... Read more

A:Unexpected Restarts/Shutdowns

 Here's what MS says about this event ID:
 HTH, good luck.

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I have recently started to experience problems with unexpected shutdowns happening regularly, like every day. It is almost always when I am away from my computer for an extended period of time so I don't actually see what happens. I just log back in and get the following error message:
Problem Shutdown unexpectedly

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6002.
Locale ID: 4105

Files that help describe the problem

View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Extra information about the problem
BCCode: a0
BCP1: 00000101
BCP2: 00000007
BCP3: 8B16F740
BCP4: 00000000
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1
I have seen the blue screen myself once. I have not tried a system restore yet. Just wanted some advice on how to start investigating this problem. I have attached a zip file of recent minidumps (I read on other posts you may need this info). At first I thought it was related to hibernation/sleep mode because a few times, I would come home and computer would be sleeping and wouldn't wake up. So I played around with this and thought I had it working. Then I came home and got the blue screen. So I just put it to "sleep never" for the moment to try to isolate the problem. It didn't help. COmputer is staying awake but still having shutdown problems.

A... Read more

A:Unexpected shutdowns on Windows

I downloaded your dumps and ran BlueScreenView on them.==================================================Dump File : Mini060810-02.dmpCrash Time : 6/8/2010 8:18:00 PMBug Check String : INTERNAL_POWER_ERRORBug Check Code : 0x000000a0Parameter 1 : 0x00000101Parameter 2 : 0x00000007Parameter 3 : 0x8b16f740Parameter 4 : 0x00000000Caused By Driver : ntkrnlpa.exeCaused By Address : ntkrnlpa.exe+cdb8dFile Description : NT Kernel & SystemProduct Name : Microsoft? Windows? Operating SystemCompany : Microsoft CorporationFile Version : 5.1.2600.5938 (xpsp_sp3_gdr.100216-1514)Processor : 32-bitComputer Name : Full Path : C:\WINDOWS\Minidump\Mini060810-02.dmpProcessors Count : 2Major Version : 15Minor Version : 6002====================================================================================================Dump File : Mini060810-01.dmpCrash Time : 6/8/2010 9:26:00 AMBug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLEDBug Check Code : 0x1000007eParameter 1 : 0xc0000005Parameter 2 : 0x910f1484Parameter 3 : 0x9e7a5c40Parameter 4 : 0x9e7a593cCaused By Driver : Caused By Address : File Description : Product Name : Company : File Version : Processor : 32-bitComputer Name : Full Path : C:\WINDOWS\Minidump\Mini060810-01.dmpProcessors Count : 2Major Version : 15Minor Version... Read more

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Hey there,

I've been getting frequent shutdowns, and it's driving me crazy! I'm sorry but I am not at all computer savvy...

I've hit F12 on start up and run diagnostics, all showing up fine. I've used various programs to check for viruses etc, done tune ups etc, but it still happens, randomly.

I've read in another post that the file from the minidump folder could help, but I can't seem to attach it as I don't have permission...?

Any help would be greatly appreciated!

A:frequent unexpected shutdowns...

Can you give the specs of your computer.

Try running in Safe Mode, reboot your computer and continuously hit the F8 key, then select Safe Mode with Networking see if you still get the shutdowns.

Some things that cause shutdowns; Heat, Power Supply, RAM failing.

Heat - Blow out dust from inside the computer, make sure all fans are running.

Power Supply - Newer systems will have Voltage monitors in the BIOS, reboot and hit either the Delete, or F2 depending on your motherboard (you may see a screen during boot-up that states what key to press)

RAM - Download and burn to CD memtest86+, boot from CD and run Memtest on one stick of RAM at a time, if there are any errors you will need to replace RAM.

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Hi Sevenforums,

Your reputation precedes you as you have been recommended to me by numerous people for your ability to help in technical issues. If anyone could provide insight to a new issue I've been experiencing, I'd be very grateful!

My computer has been experiencing an interesting problem lately, most simply that it will randomly shut down. It never seems to occur during heavy lifting programs or for overheating, as shutdowns will occur sometimes as short as ten minutes after initial booting in the morning with the highest recorded temp being 35C. No new software seems to be the culprit as it has been occurring over the course of a few weeks while steadily getting more frequent. One time the event log recorded that graphics card overheating caused the system to shut down. This could be the cause, but it was only recorded for one of the many shutdowns that have happened. I hesitate to suggest it could be the power supply, as the entire machine is less than a year old. Regardless, I'm attaching the suggested files from the stickied thread that include the system diagnostic report and the BSOD tool.

If anyone has any ideas as to what the culprit might be or if anyone is experiencing a similar problem, please let me know! Thank you in advance for your time.

Edit: I should probably add that I tried updating all possible drivers, cleaned the system, ran full system antivirus scans, and tried a backup/restore point from before the problem began.

A:Unexpected system shutdowns

Quote: Originally Posted by justicetank

Hi Sevenforums,

Your reputation precedes you as you have been recommended to me by numerous people for your ability to help in technical issues. If anyone could provide insight to a new issue I've been experiencing, I'd be very grateful!

My computer has been experiencing an interesting problem lately, most simply that it will randomly shut down. It never seems to occur during heavy lifting programs or for overheating, as shutdowns will occur sometimes as short as ten minutes after initial booting in the morning with the highest recorded temp being 35C. No new software seems to be the culprit as it has been occurring over the course of a few weeks while steadily getting more frequent. One time the event log recorded that graphics card overheating caused the system to shut down. This could be the cause, but it was only recorded for one of the many shutdowns that have happened. I hesitate to suggest it could be the power supply, as the entire machine is less than a year old. Regardless, I'm attaching the suggested files from the stickied thread that include the system diagnostic report and the BSOD tool.

If anyone has any ideas as to what the culprit might be or if anyone is experiencing a similar problem, please let me know! Thank you in advance for your time.

Edit: I should probably add that I tried updating all possible drivers, cleaned the system, ran full system antivirus scans, and tried a b... Read more

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Im experiencing unexpected shutdowns whenever i open any game within 10 mins, be it an old game like war3 or a new game like dead space2.. Until i open any game, everything works fine.. This is driving me crazy . Please help
I have attached both my performance report and windows_nts_bsod_jcgriff2 folders

The error window showed
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: 87E52510
BCP3: C000009A
BCP4: 00000004
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

My basic pc info
Intel(R) core(TM) i3 CPU [email protected] 3.06Ghz
Ram :4 GB
OS : 32 bit OS
Antivirus : Malware Anti bytes And Microsoft Security essentials

I made no updates whatsoever except updating my NVIDIA Geforce 8400GS drivers

Hoping for a reply soon .
Thank you.

A:Unexpected shutdowns playing any game

This is a TDR116 Error which is typically caused by your display driver or a defect in your RAM/GPU. The Nvidia 8000 Series is known to have overheating issues/memory problems.

Run a Video Memory Test with OCCT
NVIDIA/AMD Video Card - Test with OCCT

Test your RAM:
RAM - Test with Memtest86+

STOP 0x116: VIDEO_TDR_ERROR troubleshooting
SFC /SCANNOW Command - System File Checker

Run Prime 95 to test your CPU. Carefully the instructions in this tutorial: CPU - Stress Test with Prime95. Run 3 separate tests, one on each of the settings (Blend, Small FFTs, Large FFTs). Post back with your results.
Note that this test may overheat the CPU, ensure proper cooling.

Post back with your results.

* *
* Bugcheck Analysis *
* *

Attempt to reset the display driver and recover from timeout failed.
Arg1: 87e52510, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: 986adeee, The pointer into responsible device driver module (e.g. owner tag).
Arg3: c000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 00000004, Optional ... Read more

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