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BSOD - Graphics Driver (when watching video)

Q: BSOD - Graphics Driver (when watching video)

So i've done the searches on here and google, but nothing jumps out at me as the problem.

While watching RecTV one day (i've used this MCE for 2 years with no problems) I got this blue screen of death. The computer kept restarting, and giving me this BSOD. I did a force update of software via device manager (browsing my computer for the files) and things seemed to work great, until I ran MCE (which opened fine) but anything with video crashed it with the BSOD. I went to nVidia's site (using the 8500GT) and downloaded their drivers, same thing, after restart everything loaded fine until messing with MCE (BSOD).

I'm confused as how to proceed. Reinstalling Vista is not an option, I have too much software invested in this system to start from scratch. Should I uninstall all the video card drivers and start from scratch there? (If so, what's the best way to do that?)

Any advice is appreciated,


Preferred Solution: BSOD - Graphics Driver (when watching video)

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: BSOD - Graphics Driver (when watching video)

Please follow the instructions in the link below and post the results.


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Would appreciate any help. Thank you!
I just want to make sure it's nothing too serious.
When I was watching the Tumblr Video, It went all green, and then I got a popup bubble from the task bar saying something crash and restarted successfully, then when i went to YouTube i clicked the video to start it, and my computer became unresponsive for a second, then blue screened.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA80065B61D0
BCP2: FFFFF8800649D67C
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:

System Specs Below.

A:BSOD Whilst Watching Youtube Video, After Watching Tumblr Video.

"It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception".

Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash.

As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.

If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

If playing with video driver versions hasn't helped, make sure the box is not overheating.

Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.

Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.

If so, it might be as simple as dust buildup and subsequently inadequate cooling.

I would download cpu-z and gpu-z (both free) and keep an eye on the video temps Let us know if you need help

STOP 0x116: VIDEO_TDR_ERROR troubleshooting

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on youtube in firefox. I've run the SF Diagnostic Tool and attached the zip file it created. Any advice or help will be much appreciated.

A:BSOD watching a video in VLC and also happened when watching a video..

It appears that your graphics card drivers are at fault here:

* *
* Bugcheck Analysis *
* *

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800cfc64e0, fffff8800368fa2c, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+7a2c )

Followup: MachineOwner
Driver Reference Table - atikmpag.sys

looking at the drivers we can see it is very old:

start end module name
fffff880`03688000 fffff880`036d9000 atikmpag T (no symbols)
Loaded symbol image file: atikmpag.sys
Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
Image name: atikmpag.sys
Timestamp: Thu Dec 22 01:12:38 2011 (4EF2CA56)
CheckSum: 0004BAE7
ImageSize: 00051000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
Please update your driver from here: Support & Drivers

other th... Read more

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So there's a possibility that I'm posting in the wrong section but I'm 90% sure this is a graphics card problem.

I'm using a dell studio 17, running windows 7 with an i7 processor and 6GB RAM with a ATI Mobility Radeon HD 4650 graphics card. The problem is that after viewing a 1080p clip that is about 5 minutes long in VLC Media Player, things go very wrong.

Sometimes the whole monitor goes black and the audio lags or just comes to a complete halt. Other times the video plays out but is very laggy with out of sync audio. After closing VLC the lag persists. Task manager tells me that the CPU is only running at 5%; there aren't a lot of programs running simultaneously and yet anything I do will present itself in a jumpy fashion i.e. if I open a program, it will open promptly but with stutter across the screen as it enlarges itself.

I definitely have the latest driver software and restarting seems to solve the problem but I really want to be able to watch HD videos without this problem. Thanks in advance for your time.

EDIT: Tried watching the video again and it seemed to work ok except that I noticed by the end of it my pointer was massive. At least 5 times as big as normal. Rebooting/Hibernating/Sleep fixes this.

EDIT: Tried using windows media player and it worked! (Apart from the big pointer which still occurred) What I don't understand is why my computer continues to lag after I've closed VLC. Any questions? Comments?

A:After watching a 1080p video, massive graphics lag

VLC Media Player might not be compatible with your computer. Are you really using on-board video? If so, that's the problem. You could use a good quality add-on graphics card

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Was watching a youtube video (which, incidentally, I'd watched two seconds before with no problems) and my computer suddenly flashed to a black screen, then recovered. After it did so, the video was reduced to a little green banner, and I saw a pop-up with a triangulated exclamation point on my toolbar, the said something about the AMD graphics driver having to restart itself.

The warning log reads "display driver amdkmdap stopped responding and has successfully recovered".

A one-time glitch or should I do a deeper search?

A:Display Driver Crashed while watching Youtube video


It may just be a one-time glitch. Double check you have updated drivers for your graphics card.

Additionally, making sure your Adobe Flash plugin (what powers Youtube videos) is up to date wouldn't hurt either: http://www.adobe.com/go/EN_US-H-GET-FLASH

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I received the following error while watching a video today. Will this problem persist only if I watch videos, or will it happen at random times? I have an exam coming up next week on this laptop (no videos involved) and I really can't have it happen again.

Problem signature:
Problem Event Name:
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA800645E390
BCP2: FFFFF8800465D008
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:

Thank you so much everyone in advance for the help!

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Hi everyone,

Regardless of the movie player I'm using (WMP, VLC, Media Player Classic etc) I keep getting random BSOD crashes watching movies of various file extensions. I've tried Mpg, Divx, AVI, etc. Sometimes i go past 45 mins without a prob sometimes i go 20 mins etc.

The error message I get is this:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 1033
Additional information about the problem:
BCCode: d1
BCP1: 0000000000001F8A
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF8800252E7CF
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
Files that help describe the problem:
Read our privacy statement online:
Windows 7 Privacy Highlights - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:

I've attached a mini dump (heh) file. In hopes someone can help figure out what the problem is.

My CPU temp is fine (21 degrees Celcius)
My power is fine 700W Power supply
I've tried increasing my virturual memory with no luck.

Any help would be appriciated.



A:BSOD while watching Video -Help-


Update your wireless adapter driver:


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Dear forum members,

I've used a various versions of Windows 7 since last December on different computers, and I had the first BSOD experience on my newest laptop, which is about 10 days old.

My configurations are:
Dell Latitude E6510
Core i5 520M, 4GB RAM, 250GB HDD @ 7200rpm, NVIDIA NVS3100M, Intel Advanced-N 6200 WLAN, Windows 7 Ultimate 64bit

I was watching a video when BSOD happened, and since then it's not giving me problems yet (~6 hours).

I'm posting minidump and sysdata file that Windows recommended to look at. Would you please let me know what could have possibly caused the problem?

I've been an avid reader of this forum, and I would like to greatly appreciate your time and assistance in advance.

Thank you!

A:BSOD while watching a video

Your report shows a 05 error code.
STOP 0x00000005: INVALID_PROCESS_ATTACH_ATTEMPT (go to top of page)

Usual causes: Specific known issue with XP SP2/Server 2003 and certain Antivirus or Firewall programs

You can attempt to resolve the problem, by uninstalling your Anti Virus and install MSE, Microsoft Security Essentials.

In addition you are using Daemon, Alchohol 120% or other virtulazation program this should be uninstalled

Run an antivirus scan to insure that there are no virus, although not indicated by this report
Run a memory test using memtest86, although not specifically indicated.
Run an sfc report. Type cmd in search, right click, run as administrator. In the prompt type sfc /scannow. Run several times in case of errors

icrosoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\richc46\AppData\Local\Temp\Temp1_BSOD_Latitude%20E6510[1].zip\061710-23540-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02c1e000 PsLoadedModuleList = 0xfffff800`02e5be50
Debug session time: Thu Jun 17 13:02:58.828 2010 (GMT-4)
System Uptime: 0 days 18:58... Read more

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I'm struggling with too often occuring BSODs (about 20 per month) on my ASUS A52JB laptop. These BSODs often occur when I watching some video fullscreen.

Fault numbers that I've seen occuring (among others) are:

In the attachment you can find the 5 most recent minidumps.

Any help is very much appreciated.

A:BSOD mainly while watching video

Welcome to SF misterUmbrella .
Please follow the Blue Screen of Death (BSOD) Posting Instructions.

As things stand it looks to be a driver issue, regarding Network + Graphics.

lmvm atipmdag
Browse full module list
start end module name
fffff880`04cd6000 fffff880`0531a000 atipmdag T (no symbols)
Loaded symbol image file: atipmdag.sys
Image path: atipmdag.sys
Image name: atipmdag.sys
Browse all global symbols functions data
Timestamp: Fri Jan 22 15:46:46 2010
Driver Reference Table - atipmdag.sys
We need more information.

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Running Win 10 pro 64 bit 14393.105

This is the 2nd time I have had a BSOD in the last couple of days. It's pretty hot in Japan right now. Might be a heat issue, but I don't know.

please advise,


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I am not sure if this happens only when playing video files or youtube. It's been several months now.
I ran a memory test using windows utility (the longer version) no issues were found.
Not sure if this is related but my computer is connected directly to a TV screen that duplicates/extends the monitor.
Dump files attached

Thanks a lot for any help.

A:BSOD while watching video

Originally Posted by eeje

I am not sure if this happens only when playing video files or youtube. It's been several months now.
I ran a memory test using windows utility (the longer version) no issues were found.
Not sure if this is related but my computer is connected directly to a TV screen that duplicates/extends the monitor.
Dump files attached

Thanks a lot for any help.

Anyone ?

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I'm new to this forums and this is my first post.
I upgraded my graphics card driver 2-3 days ago with no problems until today when
my laptop crashed couple of times when I was playing LeagueOfLegends, and again when playing a video (using VLC). When I disable my graphics card driver all is fine, but when I play a game with the graphics card enabled I get a blue screen.

A:BSOD playing games or watching videos (graphics card probably)

Welcome to the forum.

I did not yet to analyze your dumps, before I do that please uninstall Daemon Tools/Alcohol 120%. They use a file sptd.sys which is notorious for BSOD.

Do you use bit defender antivirus? Please uninstall and replace with Microsoft Security Essentials - Free Antivirus for Windows

You have a bunch of programs at start up, keep the ones you actually need and disable the rest following method 3 from the tutorial below.
Startup Programs - Change

Post back once you've done these.

I will analyze your dumps once I'm home.

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Hello! I was hoping that someone could help me with my problem. I recently got a new monitor (BenQ XL2411Z) to replace my 2 old 60Hz monitors.
To make sure everything is fine, I uninstalled my drivers with DDU and installed newest Nvidia drivers 359.06 after I had the new monitor installed. Since then I've had some strange issues, such as being unable to start Killing Floor 2 at all. Then my PC BSOD'd while watching a YouTube video. My PC should be rather beefy as I can run GTA V with near-maxed settings that I've optimized. FPS is always high and gameplay is smooth ect. Temperatures also keep cool.

I have never had this kind of an issue before and this got me really worried/nervous as I don't know myself what the issue is. Nvidia's reddit had some threads about the newest drivers being bad but would it cause a BSOD?

Thanks beforehand if anybody is willing to aid me! I greatly appreciate any help!

A:BSOD while watching a YouTube video

You are running an ASUS Product ID (PID) on an MSI board.
This makes your installation counterfeit.
Troubleshooting a counterfeit installation is useless as it is not known what has been modified to your system.
A counterfeit installation contains heavily modified code which causes the system to behave in unexpected ways.
For this reason, analyzing counterfeit systems is unreliable and most analysts won't try it.

OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner: Teo
Registered Organization:
Product ID: 00359-OEM-8992687-00007 <-- ASUS PID on MSI board
Original Install Date: 13.1.2015, 13:55:32
System Boot Time: 20.12.2015, 1:41:35
System Manufacturer: MSI
I recommend to install a genuine copy of Windows.
If, after you have installed a genuine copy of Windows, you still get BSOD's we'll be happy to assist you.

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I was watching a youtube video, then out of nowhere a BSOD happened with: DRIVER_IQRL_LESS_OR_NO_EQUAL

Here are the DM log files.
Please help me...

A:BSOD while watching YouTube video

Hi DarkusFoxyn.

Download and install Drivers for Atheros AR9285 and Windows 7

Follow Driver Install - Device Manager to install the driver.

Let us know the results.

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i was watching a video in chrome, when PUM, BSOD

Windows 8.1
AMD fx 6300
Gskill Sniper 2x4 gb
AMD HD 7970 Dual-X
HDD: Caviar black 1TB
Caviar Green 1 TB
WD 160gb
SSD: Kingstom v300
Motherboard: ASUS M5A97_R20
PSU: Antec VP630
this is my zip from my DM Log

A:BSOD while watching video in chrome

anyone !??

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Hello guys

Well, i have a big problem the last 3-4 months.
Sometimes i see BSOD when im watching a video in Youtube and at the same time i open the Windows Media Player, or when i drag a pic into MSN or even when i click on a pic sometimes!
This is crazy, the last time i had a BSOD was 10+ years ago!

My system is:
Windows 7 Home Premium 64bit SP1
Intel i7 870 @2.93GHz
ATI HD5770 1GB connected with 3 screens in Eyefinity mode
600W PSU

The PC is about one year old. I havent any problem when i play games or listen music, i have a BSOD mainly when i watch/trying to watch a video in Youtube and latelly when i click to see a photo.
Someone help me please before i kick out of the window this PC...

Thank you

A:BSOD when im watching video in Youtube....

Recommendations:Crashes point primarily to a hardware fault. Please remove any overclock on the system as a first step. This includes any turbo boost features on the processor.

If crashes still occur with the system at default/optimized settings, do the following hardware testing:
Run FurMark to test the display card for artifacts and temperature issues.

Run Display card memory tests to check the display card for memory problems.

Run Memtest86+ for at least 7-10 passes. It may take up to 22 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.

Run Prime95 to test your CPU, RAM modules, and general hardware.

I also recommend you update/replace/remove the following drivers:

AppleCharger.sys Mon Apr 26 21:54:05 2010 (4BD65FDD)
GIGABYTE On/Off Charge driver. See here for details - GIGABYTE ON/OFF Charge [br]May cause BSOD on Win7 systems - uninstall to test

dtsoftbus01.sys Fri Jan 13 06:45:46 2012 (4F10358A)
Daemon Tools driver [br] Possible BSOD issues in Win7

To update drivers, make sure to download the drivers from the manufacturer and not using 3rd party programs. Your drivers should be found from your motherboard support site (ASUS, Gigabyte, MSI, etc.) o... Read more

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Acer Aspire 4530 Laptop (about 2-3 years already)
OS :Microsoft Windows 7 Professional 64-bit Service Pack 1
CPU :AMD Turion(tm) X2 Ultra Dual-Core Mobile ZM-82
Memory : DDR2 4096 RAM 333.3 MHz
Graphics Card(s) : NVIDIA GeForce 9100M G

I just recently did a full reformat of my laptop. I upgraded from a x86 Win7 Pro to a x64 bit one.

I was watching videos on youtube and then suddenly got a BSOD.

Attached are the files needed for analysis (I included the whole folder created by the program to read through the .dmp file and also the health check results)

Thank you in advance!

A:BSOD while watching a youtube video


Update these old software\drivers,

SynTP.sys fffff880`02e00000 fffff880`02e55000 0x00055000 0x4790f509 18-Jan-08 8:50:49 μμ
adfs.SYS fffff880`0ae9f000 fffff880`0aeb7000 0x00018000 0x48640195 26-Jun-08 10:52:37 μμ
VSTCNXT6.SYS fffff880`0525a000 fffff880`05325000 0x000cb000 0x48f69046 16-Oct-08 2:52:22 πμ
VSTAZL6.SYS fffff880`04f62000 fffff880`04fb4000 0x00052000 0x48f69096 16-Oct-08 2:53:42 πμ
VSTDPV6.SYS fffff880`0501c000 fffff880`05190000 0x00174000 0x48f69189 16-Oct-08 2:57:45 πμ
b57nd60a.sys fffff880`04246000 fffff880`0428e000 0x00048000 0x49f4422f 26-Apr-09 1:14:55 μμ
How to find and update drivers? Read here Update Drivers.
Finish and post back.

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I have had 2 BSOD today while watching a tv show online. I have no clue what could be the problem seeing as i haven't installed any new hardware or installed any software lately.

When checking in the mindump folder i can find two reports but they dont have the right creation time. The first one is almost a year old and the other one about 3 months. So i dont know if it will help posting those because it probably doesnt have anything to do with the bsod i am having right now.

Edit: I tried running the SF_Diagnostic_Tool but when i press grab all it gives me a error saying a "unhandled exception has occurred in your application".

A:BSOD when watching video online

Well i just had my third bsod when watching a video and still no dump file. I did manage to make a photo of the bsod so i can write down the code it is giving me.

0x000000F4 (0x00000000003, 0xFFFFFA800A0B130,0XFFFFFA800AB1E10,0XFFFFF8000398F510)

i also noticed that there isnt a lot of space left on my system drive (only 5gb) can that be the cause of the problem ?

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I am getting some BSOD's. I had the latest one just now watching a video in Media Player Classic. Thinking it might be overheating i have tried first cleaning my computer and then playing the same video for a bit, but the hottest part of the computer is only 46 C. Any help would be greatly appreciated!

A:BSOD latest while watching a video

your crash dumps are rather silent about the cause could you please enable driver verifier? Here is a tutorial on how to do that:

Driver Verifier

once it is enabled allow it to crash your system and then disable it and post your new crash dumps here

Tip: if you cant boot normally into windows after enabling driver verifier please boot into safe mode by pressing F8 during the boot screens and then selecting safe mode from the menu that pops up. then upload the new files once DV is uninstalled

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Hi friends,

I am getting random BSODs especially when watching video files 720p or 1080p and I am using frame interpolation which uses a lot of CPU+GPU(Open CL) power.

But sometimes BSOD occurs rarely, for example I am writing this post and bingo! the BSOD again. Or pc is downloading torrents itself, nobody is touching the pc and BSOD!

thanks for your help.

A:BSOD watching video files,

Hello recepky.

Your BSODs are due to network blockage. Uninstall McAfee Using McAfee Removal Tool. It is the most well known network blocker and BSOD causer.
Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download and install those, and then run full system scans with both of them, one by one.

Then update the network driver.
First, download the network card driver from manufactuer's website.
Then reinstall the driver:
Click the Start Button, type "devmgmt.msc" (without quotation marks) in the Start Menu Search box and press Enter.
Double click to expand "Network adaptors".
Right click your network card and click Uninstall.
Check "Delete driver software for this device" check box, click OK.
Restart the computer
If windows does not auto configure the appropriate drivers at startup, install the downloaded one manually.
Let us know the results.

** Also, the msinfo32.nfo you uploaded is corrupt. upload your MSINFO32.nfo file for further needs.
Click on the start button
Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
Give the time for processing, it will save a .nfo file on your desktop.
Zip it, ... Read more

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First i would like to thank all you people that devote your self to helping others.

Now to my problem:
My computer dies when i watch video, and some times also when just reading on internet. Actullay the computer did die when i was trying to write this post

Strange thing is that CAD useally works fine. But watching video crashes the computer in like 2 min.

Please help me before i crush the computer with a sledge hammer.


A:BSOD watching video Vista 7

Please post the following: Windows Genuine and Activation Issue Posting Instructions

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BSOD every time when watching video on Chrome
Like youtube,twitch

A:BSOD when watching video online

Your single dump file is blaming Kaspersky.

fffff880`0d5bb468 fffff880`013df5b6
*** WARNING: Unable to verify timestamp for kl1.sys
*** ERROR: Module load completed but symbols could not be loaded for kl1.sys
Uninstall Kaspersky and install MS Security Essentials and MalwareBytes.

Make sure you uncheck the 'Enable Free Trial' box when installing MalwareBytes.

Uninstall Alcohol 120%, a proven cause of BSODs.

1. Uninstall Alcohol 120%.
2. Download the SPTD standalone installer and follow these steps:
3. Double click the executable to open it
4. Click the button shown below

If the button it is grayed out, as shown in the image, there is no more SPTD installation on your system, and you can just close the window.

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Got a BSOD while watching a youtube video, 480p medium sized window.

I also had my music player open but wasn't listening to music at the time of the BSOD.

Attachment 199258

Help finding what caused this appreciated!


A:BSOD while watching a youtube video.

3B bugcheck, lists the probably caused fault as fltmgr.sys (Microsoft Filesystem Filter Manager). This was most likely not the cause of the crash itself, but something caused that specific driver to crash.

The process it has listed the caused the crash was ekrn.exe, which is part of the ESET NOD process/kernal. Please disable or uninstall NOD32 as your anti virus and report back.

Also another suggestion, my recommendation because you mentioned it happened while watching a YouTube video is to disable HWA (hardware acceleration) for YT playback just to test and see if that helps.

To disable it, simply go to any YouTube video (or flash video for that matter), right click it, Settings, and uncheck "Enable hardware acceleration".

Onto driver(s) that need updating:

ctac32k.sys - Wed Jul 02 04:38:22 2008 (Creative Audio Driver). Can be updated here.

* *
* Bugcheck Analysis *
* *

An exception happened while executing a system service routine.
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fff... Read more

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I started getting a new BSOD on Monday. It crashed 2 or 3 times Monday, and 2 or 3 times Tuesday. I tried Dell tech support, and we tried a system restore to Friday. The most recent program installed was Spotify. After the system restore Spotify was not working so I uninstalled it. After coming back up, I had additional crashes today.

Most of the crashes happen when I am watching a video, like on Yahoo! Finance. I'm not sure if they are Flash videos or otherwise. I am using IE 9. However, some of the BSOD's happend when I was not watching a video.

It says it is 0x000000d1, DRIVER_IRQL_NOT_LESS_OR_EQUAL, and the file is ELK62x64.sys, I'm not sure what that file is; I can't seem to find it on my hard drive or get any good search results.

I've attached the SF_Diagnostic_Tool data.

Thanks so much for any assistance!


A:BSOD 0x000000d1 usually watching video

Welcome to Seven Forums.

Please update this driver Intel 82577LM Gigabit NIC

Sometimes drivers remain, not completely uninstalled. Follow this tutorial for complete removal of drivers of the particular program:How to Clean Left Over Driver Files with Driver Sweeper

Driver Reference Table - e1k62x64.sys

* *
* Bugcheck Analysis *
* *

Use !analyze -v to get detailed debugging information.

BugCheck D1, {90, 2, 1, fffff88004685353}

*** WARNING: Unable to verify timestamp for e1k62x64.sys
*** ERROR: Module load completed but symbols could not be loaded for e1k62x64.sys
Probably caused by : e1k62x64.sys ( e1k62x64+1b353 )

Followup: MachineOwner

0: kd> !analyze -v
* *
* Bugcheck Analysis *
* *


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Sort of expected this to happen. Did not reinstall windows on new mobo. Can anyone pinpoint me to the driver?

Update! I got another bsod just a little while ago on a fresh install of windows. Can anyone tell me what the bsod is? Is it possibly to much voltage.

A:BSOD while watching youtube video

I got another bsod just a little while ago on a fresh install of windows. Can anyone tell me what the bsod is? Is it possibly to much voltage.

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Today I got a BSOD randomly (as far as I could tell). I've had my comp for almost exactly a year, and this is the first I've gotten. Part of why I'm concerned is because the warranty is about to expire. Below is the window that popped up after restart, and attached is of course the file resulting from the SevenForums diagnostic as per the BSOD Posting Instructions.


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: d1
BCP1: 0000000000000FF8
BCP2: 0000000000000007
BCP3: 0000000000000000
BCP4: FFFFF88004B17E08
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:

A:BSOD watching YouTube video

Fill out your system specs. Click the link in my signature to do it.

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Just started to watch a video, the audio did that infinite repeat glitch for a second, then bsod

bsod driver_irql_not_less_or_equal

Attached dmlog zip file

Another recent bsod was this one (which nobody has responded to yet :/) BSOD video editing (SYSTEM_SERVICE_EXCEPTION - Code:3B ~ nvlddmkm.sys)

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Random BSOD today, was watching youtube video

SF diagnostic attached

A:BSOD 0D1, occurred watching YT video

Did you get any more bsods after this?

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I got a BSOD while watching a video.

BCCode: 101
BCP1: 0000000000000031
BCP2: 0000000000000000
BCP3: FFFFF88003164180
BCP4: 0000000000000002

Windows 7 64 bit
original OS on system
an OEM version
bought this laptop from dell in august 2010
I have experienced problems watching videos or playing music recently were sometimes it lags for a few seconds and the sound becomes very digitized and choppy. Also my computer crashed once this month watching another video, but I didn't get the BSOD. The same thing happened this time, only if froze and then I got the BSOD.

I don't know if this is related, but I've been experiencing problems during start up with windows. Periodically the computer freezes while loading windows on the 'Please Wait' screen, just before the login screen is displayed. Usually it happens multiple times consecutively, when I restart my computer from the first freeze it freezes again multiple times. I then have to spend the afternoon trying to turn my computer on, until I can get to the login screen without the computer freezing. This problem started in September, but is a periodic occurrence. I mentioned this because I thought it might be related, if it isn't should I post a new thread about it?

I've got a hardware problem too, but that's probably unrelated. The laptop speakers randomly stopped working a few months ago, I'm planning on sending it in to get fixed soon. Just thought I'd mention it in case it's relevant somehow... Read more

A:BSOD watching video online

It sounds like you may have a bad motherboard. Sending it in to get it fixed is probably the best course of action. For further help regarding the crashes: STOP 0x101: CLOCK_WATCHDOG_TIMEOUT troubleshtg

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Watching a preview on BBC site and it blue screened i think its becoming a hobby of this computers anyway blue screen thingie has been done i also uninstalled and reinstalled mcaffee hope its not that or malware bytes

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Was watching a fairly short youtube video, fullscreen 720p, clicked on the timeline on the bottom to rewind a bit, aaaaand bam.

Never had a problem with BSOD's since January 2012 when I built it, but I've gotten maybe 3 or so since I upgraded my CPU and graphics card in January 2014.

Let me know if you need any more information, thanks!

A:BSOD while watching youtube video

Welcome to the forum janderbar,

Reduce items at start-up: Startup Programs - Change

Perform a clean boot: Troubleshoot Application Conflicts by Performing a Clean Startup

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable!:-

npf.sys Fri Jun 25 22:50:58 2010 (4C24DE72)
NetGroup Packet Filter Driver, part of the WinPcap packet capture library
Driver Reference Table - npf.sys

L1C62x64.sys Tue Aug 24 15:14:01 2010 (4C738D59)
Atheros NIC driver
Driver Reference Table - L1C62x64.sys

athurx.sys Tue Jan 5 09:23:16 2010 (4B42B0A4)
Atheros AR9271 Wireless Network Adapter [br][br]Atheros driver also written for - TP-LINK 150Mbps Wireless Lite N Adapter
Driver Reference Table - athurx.sys

FNETURPX.SYS Sat Oct 4 08:27:02 2008 (48E6D476)
FNet Turbo HDD USB Driver - Also part of AsRock XFastUSB package
Driver Reference Table - FNETURPX.SYS

Perform a clean install of a driver following: How to Clean Left Over Driver Files with Driver Sweeper

Please remove the software below! (Cause to bsods'!)

GPCIDrv64.sys Thu Jul 10 18:58:31 2008 (48760777)
Gigabyte Easy boost related driver
Driver Reference Table - GPCIDrv64.sys

AsrAppCharger.sys Fri Jun 11 12:37:12 2010 (4C11D998)
ASRock App Charger Likely BSOD cause - haven't seen recently (15Jan2013)
... Read more

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I am not sure if it is the fact that I am watching videos that makes my computer crashing, but it seems it does... still I need to watch many videos - so it makes the BSOD random (at least for me)

I did the DM Log Collector. Here's the log!

Thank you in advance for your help

A:BSOD while watching youtube video (?)

Maybe GPU is overheating. Try HWmonitor HWMONITOR | Softwares | CPUID and see what temps show after a while of watching videos (GPU will not have a temp reading of its own - but CPU temp might show if something is getting hot).

Also check if you have the latest graphic card driver for your HD6310.

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Hey, first time posting here, so hopefully I get enough information out here. I put as much of my system info as I know to get in my profile.

Put a new computer together in April, been having random bluescreens since then (plus other oddities, like games crashing, but I think focusing on the BSODs makes sense). I've gotten a few different error codes, but I think the one I got tonight was a 1e.

I've done some troubleshooting with nVidia, because I suspect it's the video card. They had me completely reinstall the driver, but it didn't change anything. I was trying to look up tools to help me diagnose blue screens when I happened upon this forum. I used the SFDebugFiles tool, but I really don't know what I'm looking at in most of it. Really have myself convinced that it's something to do with my graphics card, but I don't have any spare sitting around that I could swap to try out. I'm pretty close to just buying one to see if that's the problem, though.

Anyway, any help would be greatly appreciated! If I need more information, just let me know. Thanks in advance!

A:BSOD, 1e, mostly when gaming or watching video

Just did a Furmark test on my video card, in case that'd be helpful. doesn't usually get that hot with the games I play!

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When I am watching web video - news site video (CNN, WSJ, FOX) or YouTube, a few minutes into it, my system restarts. Also, but less frequently, I get random restart on browsing with both IE8 and FF.

See my profile for specs - basically Win7 32 bit OEM on a 5 year old P4 system. Its fully patched.

I thought it might be my Avast and Ad Aware so I uninstalled these and installed MS Security Essentials. Its fully patched too. I have updated my video drivers and installed an MS Codec update.

The restarts are still happening.

The case gets decent air flow and I even slipped the side panel off, blew out some dust. The CPU temp seems fine so I dont think its a thermal warning.

I tried the instructions to generate a minidump file, but no luck. The zip file has all my settings re: minidump as per the thread. See word doc in zip file.

I am open to suggestions. Please see attached.


A:BSOD watching video and sometimes browsing IE or FF

Howdy - its been almost a week. Can someone take a look at the attached and reply please?


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I was just watching a video on vimeo when the blue screen showed up. Last time it happened it was more than a year ago and it was just a driver issue that i was able to fix. I can't really think of anything that i might of forgot to update recently (drivers, windows updates, anti virus updates etc.) All i can think of is maybe one of these updates could of caused it because this was such a random occurrence. I'm going to attach the BSOD File Collection app zipped file. I can also attach the minidump file if necessary. I got 2 errors when performing the perfmon /report one saying that

"A service is reported as having an unexpected error code" and another saying "Device is not present, not working properly, or does not have all of its drivers installed." I couldn't make sense of the first one but the second one had to do with AODDRIVER43 which i managed to find out was about AMD Overdrive 4.3 for overclocking my graphics card.

My system is
Windows 7 64 bit, this system might be maybe more than a year old if that some parts are newer than others

The PC is a desktop and has -
CPU is an AMD FX 6200 with and ASUS M5A88-V Evo Motherboard, An AMD HD 7950 graphics card and a 750 watt corsair power supply.

A:[SOLVED] BSOD while watching a video


The attached DMP file is of the SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e) bug check.

This indicates that a system thread generated an exception which the error handler did not catch.

BugCheck 1000007E, {ffffffffc0000005, fffff8801319adbb, fffff88005dee228, fffff88005deda80}

The 1st parameter is 0xc0000005 which indicates an access violation occurred.


3: kd> .exr 0xfffff88005dee228
ExceptionAddress: fffff8801319adbb (atikmdag+0x00000000000c7dbb)
ExceptionCode: c0000005 (Access violation)
The violation occurred in atikmdag.sys which is the AMD/ATI video driver.


1. AODDriver2.sys is listed and loaded in your modules list which is AMD Overdrive; also in EasyTune6 for Gigabyte motherboard. Known BSOD issues in Win7 & 8.

Please uninstall either software ASAP! If you cannot find either software to uninstall, or it's not installed, please navigate to the following filepath:

C:\Program Files\ATI Technologies\ATI.ACE\Fuel\amd64\AODDriver2.sys and rename AODDriver2.sys to AODDriver.2old and then Restart.

2. Ensure you have the latest video card drivers. If you are already on the latest video card drivers, uninstall and install a version or a few versions behind the latest to ensure it's not a latest driver only issue. If you have already experimented with the latest video card driver and many previous versions, please give the beta driver for your card a try.

3. Remove and replace avast! with Microsoft Se... Read more

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I've been getting these ntoskrnl.exe and ntkrnlmp.exe problems lately. Can someone help? I've followed all the BSOD instructions for option 2 and have uploaded the SF Diagnostic zip file. I ran WhoCrashed again just now, and somehow the dump files for the ntkrnlmp.exe have disappeared, though I am not imagining it since the ntkrnlmp.exe was what caused my computer to crash this morning. Instead, I have two new dump files that say swdumon.sys caused the crash, but I've since deleted the programs associated with the swdumon.sys file (SlimWare Utilities). Anyways, any help would be sincerely appreciated!

A:BSOD while watching video (not porn!).

You are having pool corruption with driver verifier enabled, the driver cannot be identified so you should enable Special Pool in Driver Verifier.
Follow these instructions.

Driver Verifier - Enable and Disable

When you get to step 3 click Select individual settings from a full list.
The select Special Pool.

Post back the results.

I will say Driver Verifier can render the system unbootable so I recommend creating a restore point before hand, follow these instructions.

System Restore Point - Create

Post back any new dump files after special pool has been enabled.

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Starting to get BSOD again, happened a few times already this week and I just finished doing chkdsk at restart it took like 4 hours but it finished, and now I'm doing scannow /sfc, all my graphics drivers are updated to my knowledge. Here is dump file anyways


A:BSOD sys32k while watching a video

BIOS/UEFI dates from 2013, please check for updates at the HP support page.

This device isn't working in Device Manager:

USB-IF xHCI USB Host Controller ROOT\UOIP_BUS_DRIVER\0000 This device is not working properly because Windows cannot load the drivers required for this device.

Please right click on the device (in Device Manager) and select "Uninstall". If prompted to remove the driver software, check the box to consent to it. Then, after it's done, reboot the system and check to see that it has fixed itself. If it hasn't, please post back here.

If using a disk cleaning program (such as CCleaner) please stop while we're troubleshooting.

Raw stack text shows traces of AMD video drivers, Intel video drivers and DirectX video drivers

Beyond this, as there was only 1 memory dump in the upload, I have these 4 suggestions:
1. Get ALL available Windows Updates. It may take several trips to get them all
2. Get ALL available, Win8.1 compatible updates from the manufacturer's website. Be sure to update all the video stuff on the HP website.
3. Then, if the BSOD's still haven't stopped, run Driver Verifier according to these instructions: Driver Verifier Settings
4. As time permits, run these free hardware diagnostics also: Hardware Diagnostics

The following is for informational purposes only.

**************************Tue Mar 24 12:31:25.536 2015 (UTC - 4:00)**************************
Loading Dum... Read more

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I was watching a fitness video on Bodybuilding.com when my PC was struck with a BSOD. I also had itunes running with my iphone plugged in if that accounts for anything. I built this PC 3 years ago and have never had any issues and have not recently installed any new hardware or software.

While running BlueScreen View the Bug Check Code is 0x0000001e and the Caused By Drive is ntoskrnl.exe.

Any and all help is very appreciated! Thanks!

A:BSOD watching Flash Video

FYI, I ran chkdsk, memory tests, and scanned for malware/virus. I was unable to find any errors. I need this PC for freelance work and any sudden help would be amazing! Big thanks to anyone that looks at this and can help me out.

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I would appreciate some help with a problem I've been having. Here are the symptoms
While playing a video game or watching Youtube videos, my screen will flicker and several very thin multicolored lines will appear. The computer will then shutdown, try to restart itself, shut down again, and finally restart itself again. When restarting the computer normally, when I get to my desktop, I receive the following error:
Problem signature:
  Problem Event Name:                        BlueScreen
  OS Version:                                          6.1.7601.
  Locale ID:                                             1033
Additional information about the problem:
  BCCode:                                    ... Read more

A:BSOD when playing games or watching video

Did you try updating the display driver ? . If not uninstall the Nvidia driver and components from "control Panel-->Programs" and install the latest one. Remember to remove Nvidia components like updater, PhysX , Nview etc first. Then remove the Nvidia display driver (it should be the last one) . You can download the latest driver from the below link.
If the issue still remains, remove the graphic card and run the system using on board VGA (if there is one). You can play some high quality videos continuously to test the stability. 

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Hello! I'm so frustrated, I just can't find what's my problem is.

I'm getting BSODs all the time, main reason is when i'm playing games, or watch videos in browser. I assume some problems with my video card.

I've used latest latest Nvidia drivers -still crashing. I've installed older version - same.

I've stress-tested my CPU and my GPU everything is ok.
I've tested my RAM with memtest86 everythings is fine(actually, there were some errors with ver4, but after i made default settings in BIOS everything works fine. And memtest 5 didn't found any errors even before the default reset.)

And today my PC gaved me BSOD while idle.

And just now when i was writing this text. It came out when i've maximized total commander.

A:Win 7 x64 BSOD while playing games or watching video

Hello i have had a look at your DMP Files.

*** WARNING: Unable to verify timestamp for bflwfx64.sys
*** ERROR: Module load completed but symbols could not be loaded for bflwfx64.sys
bflwfx64.sys is the "Bigfoot Networks Bandwidth Control Wireless NDIS Light Weight Filter driver"

Please update the driver using this link and see if the BSOD is still occurring: http://www.bigfootnetworks.com/suppo...nloads&_a=view

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Hello all, I was watching a video on Youtube and my computer hit a black screen, and then the dreaded blue screen of death. BlueScreenView highlighted three files in red: usbehci.sys, USBPORT.sys, and atikmdag.sys
I have included the .zip as per requested on the posting instructions.

A:BSOD While Watching A YouTube Video in Chrome

Hi Wanted,

STOP 0xA0000001:
Usual causes: Appears to be a custom bugcheck coded into ATI drivers

BugCheck A0000001, {5, 0, 0, 0}
Probably caused by : atikmdag.sys

atikmdag atikmdag.sys Wed Dec 19 20:38:55 2012 (50D225DF)
atikmpag atikmpag.sys Wed Dec 19 19:32:55 2012 (50D21667)

Please update your ATI drivers


OR You can use the Driver Verification tool to determine which driver you require:


Also consider uninstalling Avast and installing MSE:


Microsoft Security Essentials.
Recommended from a strict BSOD perspective, compatibility & stability
compared to other antiviruses/internet security software.

Microsoft Security Essentials - Microsoft Windows

Please also ensure you have all the latest Windows updates are installed.

usbehci.sys EHCI eUSB Miniport Driver
USBPORT.SYS USB 1.1 & 2.0 Port Driver
These may or may not be related to:

fffff880`06a27000 fffff880`06a37d80 xusb21 xusb21.sys Wed Apr 08 15:28:44 2009 (49DCB49C)

XBox USB wireless controller
BSOD issues in Win7 with 2009 driver

Update your drivers here:


Post back any developments



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While watching amazon prime video I'm getting the BSOD. If anyone can help it would be appreciated. Below is the windows log of what happened and the DM log collector is running right now. I will post the attachment when it is finished. (Update- DM Log now attached)

Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601. Locale ID: 1033 Additional information about the problem: BCCode: 109 BCP1: A3A039D898C7B712 BCP2: B3B7465EEB45864C BCP3: FFFFF80002A1DD5C BCP4: 0000000000000001 OS Version: 6_1_7601 Service Pack: 1_0 Product: 256_1 Files that help describe the problem: C:\Windows\Minidump\101015-24585-01.dmp C:\Users\WinDoWS\AppData\Local\Temp\WER-59607-0.sysdata.xml

A:BSOD watching amazon prime video

Hi Purpled,

Welcome to the 7forums.

Please read BSOD Posting Instructions & How to upload files

Please fill in your system specsPlease follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.
How to fill in your system specs:

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Screen just turns black/grey and sound turns off until i reboot my PC manually.

A:BSOD while playing videogames/watching video

Make it sure that both your SSDs(Intel and SanDisk) are running with latest firmwares.
How to Upgrade Intel SSD Firmware | StorageReview.com - Storage Reviews
How to Upgrade SanDisk SSD Firmware | StorageReview.com - Storage Reviews
Take special care to the SanDisK one, as windows is installed on it.

Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall Daemon Tools at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :
Double click to open it.
Click this button only:

If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.
Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
Click on the Start button
Type ?msconfig (without quotes), click the resulting link. It will open the System Configuration window.
Select the ?Startup? tab.
Deselect all items other than the antivirus.
Apply > OK
Accept then restart.
Let us know the results.

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Hi thanks for a great forum.

I keep getting a BSOD while watching video files (.mkv, .mp4, .mpeg etc.) it says video scheduler has encountered a fatal error 0x00000119 and it's driving me crazy. Bluescreenview shows the problem as watchdog driver watchdog.sys and dxgmms1.sys (directx Graphics MMS)

OS- Win7 x64 first install full retail
System age- approx. 10 months
OS age- same
I haven't re installed it since I installed it first.

CPU- Intel i7 4700MQ
Video card- Integrated Intel HD 4600 and Nvidia Geforce GTX 765M
Motherboard- MSI MS-16GC

My windows and my drivers are all seem to be up to date. Files are attached.

I'd be glad if anyone can help.

A:Bsod while watching video files 0x119


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As title states had a rock solid system since i build it 6 months ago while watching a video in media player classic.

Any help is appreciated , thank you.

A:BSOD while watching a video in mpc ( first time in 6 months )

Quote: Originally Posted by Visker

As title states had a rock solid system since i build it 6 months ago while watching a video in media player classic.

Any help is appreciated , thank you.

Hello there!

Seems like the dump files are missing from the files you attached. Please wait for the next crash once you had the crash go to C:\Windows\Minidump and upload the files here.

Few things:
Updated your SSD firmware.
Run SFC Scan SFC /SCANNOW Command - System File Checker

Lot of crashed with codec packs. Consider reinstalling it.

Log Name: Application
Source: Application Error
Date: 2012-07-22T23:59:58.000
Event ID: 1000
Task: Application Crashing Events
Level: Error
Opcode: Info
Keyword: Classic
User: N/A
User Name: N/A
Computer: S-PC
Faulting application name: mpc-hc.exe, version:, time stamp: 0x4ebc2a94
Faulting module name: ffmpeg.dll, version:, time stamp: 0x4eb3d1df
Exception code: 0xc0000005
Fault offset: 0x00139d2d
Faulting process id: 0xa20
Faulting application start time: 0x01cd68554d243703
Faulting application path: C:\Program Files (x86)\Combined Community Codec Pack\MPC\mpc-hc.exe
Faulting module path: C:\Program Files (x86)\Combined Community Codec Pack\Filters\FFDShow\ffmpeg.dll
Report Id: 935608dd-d448-11e1-ab64-001b21cf9c73

Log Name: Application
Source: Windows Error Reporting
Date: 2012-07-23T00:00:00.000
... Read more

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I've been having random BSODs recently. I suspect it's my Radeon video card, but I'm not particularly adept in memory dump diagnosing. Can someone tell me if my hunch is valid? Thanks!

A:BSOD while watching YouTube video, 0x0000000A

Hi Strahan.

Uninstall the installed display driver using Display Driver Uninstaller. Then install the CCC 14.4 WHQL only.

Let us know for any further BSOD after doing it.

BugCheck A, {0, 2, 0, fffff80002cdaa22}

Probably caused by : dxgmms1.sys ( dxgmms1!VidMmiProcessTerminationCommand+5f )

Followup: MachineOwner

5: kd> !analyze -v
* *
* Bugcheck Analysis *
* *

An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
bit 0 : value 0 = read operation, 1 = write operation
bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002cdaa22, address which referenced memory

Debugging Details:
READ_ADDRESS: GetPointerF... Read more

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