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*.dll files are "missing" from computer - unsure what the real issue is

Q: *.dll files are "missing" from computer - unsure what the real issue is

http://www.bleepingcomputer.com/forums/t/499108/unable-to-use-microsoft-office-2013-and-malwarebytespossibly-others-too/#entry3089977" target="_blank" class="wLink">http://www.bleepingcomputer.com/forums/t/499108/unable-to-use-microsoft-office-2013-and-malwarebytespossibly-others-too/#entry3089977
unable to open MS Office 2013 files or install  malwarebytes or click on certain linkes in internet....unsure what the full problem is.
After the first time I recieved the error when attempting to open a MS word doc, I uninstalled MS Office and reinstalled it....this did not fix anything...
errors include:
winword.exe-system error - d2d1.dll missing
there was a problem sending command to the program
run-time error "53", file not found: advpack
I have run virus scan - nothing detected (save for something found days earlier which it said was taken care of...)
Please let me know what else to provide.  All I know is "something isn't right"
also still having mcafee pop up and say that it has handled a trojan infection...yet the original problems continue.  And I am discovering other things the computer will not do that it used to do....certian links on the internet also result in a d2d1.dll file missing...
In the past I had a fully working office 2013, now I can not use it or install malwearbytes.  I'm sure there are other issues too...
can not open the saved dds.txt file. the error reads winword.exe - system error.  the program cant start because d2d1.dll is missing from your computer. try reinstallign the program to fix this problem.
was able to open word pad and access the txt file.
DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 8.0.7600.17267  BrowserJavaVersion: 10.25.2
Run by Victoria at 20:57:19 on 2013-06-27
Microsoft Windows 7 Home Premium   6.1.7600.0.1252.1.1033.18.3891.1951 [GMT -4:00]
AV: McAfee Anti-Virus and Anti-Spyware *Enabled/Updated* {ADA629C7-7F48-5689-624A-3B76997E0892}
SP: McAfee Anti-Virus and Anti-Spyware *Enabled/Updated* {16C7C823-5972-5907-58FA-0004E2F9422F}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
FW: McAfee Firewall *Enabled* {959DA8E2-3527-57D1-4915-924367AD4FE9}
============== Running Processes ===============
C:\windows\system32\svchost.exe -k DcomLaunch
C:\windows\system32\svchost.exe -k RPCSS
C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\windows\system32\svchost.exe -k netsvcs
C:\windows\system32\svchost.exe -k LocalService
C:\windows\system32\svchost.exe -k NetworkService
C:\Program Files\Common Files\ActivIdentity\ac.sharedstore.exe
C:\Program Files\ActivIdentity\ActivClient\acevents.exe
C:\windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe
C:\Program Files\Microsoft Office 15\ClientX64\integratedoffice.exe
C:\Program Files (x86)\Sony\PMB\PMBDeviceInfoProvider.exe
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe
C:\windows\system32\svchost.exe -k imgsvc
C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe
C:\Program Files\Intel\WiMAX\Bin\AppSrv.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Intel\WiMAX\Bin\DMAgent.exe
C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\TOSHIBA\TECO\TecoService.exe
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\TOSHIBA\Power Saver\TPwrMain.exe
C:\Program Files\TOSHIBA\SmoothView\SmoothView.exe
C:\Program Files\TOSHIBA\FlashCards\TCrdMain.exe
C:\Program Files\TOSHIBA\TECO\Teco.exe
C:\Program Files\Intel\WiMAX\Bin\WiMAXCU.exe
C:\Program Files\TOSHIBA\BulletinBoard\TosNcCore.exe
C:\Program Files\TOSHIBA\ReelTime\TosReelTimeMonitor.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Program Files\ActivIdentity\ActivClient\acevents.exe
C:\Program Files\ActivIdentity\ActivClient\accrdsub.exe
C:\Program Files (x86)\MyTomTom 3\MyTomTomSA.exe
C:\Users\Victoria\AppData\Local\DIRECTV Player\PCShowServerPMWrapper.exe
C:\Program Files (x86)\Skype\Phone\Skype.exe
C:\Program Files\ActivIdentity\ActivClient\acsagent.exe
C:\Program Files (x86)\McAfee Security Scan\3.0.318\SSScheduler.exe
C:\Program Files\TOSHIBA\FlashCards\Hotkey\TcrdKBB.exe
C:\Program Files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files (x86)\TOSHIBA\Utilities\KeNotify.exe
C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\ToshibaServiceStation.exe
C:\Program Files (x86)\TOSHIBA\TOSHIBA Web Camera Application\TWebCamera.exe
C:\Program Files (x86)\Sony\PMB\PMBVolumeWatcher.exe
C:\windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe
C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe
C:\Program Files\TOSHIBA\TPHM\TPCHSrv.exe
C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSENotify.exe
C:\Program Files\TOSHIBA\TPHM\TPCHWMsg.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe
C:\Users\Victoria\AppData\Local\DIRECTV Player\NDSPCShowServer.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
============== Pseudo HJT Report ===============
uStart Page = hxxp://www.google.com/
uDefault_Page_URL = hxxp://www.google.com/ig?brand=TSND&bmod=TSND
mStart Page = hxxp://www.google.com/ig/redirectdomain?brand=TSND&bmod=TSND
mDefault_Page_URL = hxxp://www.google.com/ig/redirectdomain?brand=TSND&bmod=TSND
uURLSearchHooks: McAfee SiteAdvisor Toolbar: {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\Program Files (x86)\McAfee\SiteAdvisor\McIEPlg.dll
mWinlogon: Userinit = userinit.exe
BHO: MSS+ Identifier: {0E8A89AD-95D7-40EB-8D9D-083EF7066A01} - C:\Program Files (x86)\McAfee Security Scan\3.0.318\McAfeeMSS_IE.dll
BHO: Lync Browser Helper: {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files\Microsoft Office 15\root\office15\OCHelper.dll
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
BHO: scriptproxy: {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files (x86)\Common Files\McAfee\SystemCore\ScriptSn.20120704114015.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: McAfee SiteAdvisor BHO: {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\Program Files (x86)\McAfee\SiteAdvisor\McIEPlg.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office 15\root\office15\URLREDIR.DLL
BHO: Microsoft SkyDrive Pro Browser Helper: {D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} - C:\Program Files\Microsoft Office 15\root\office15\GROOVEEX.DLL
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
BHO: TOSHIBA Media Controller Plug-in: {F3C88694-EFFA-4d78-B409-54B7B2535B14} - C:\Program Files (x86)\TOSHIBA\TOSHIBA Media Controller Plug-in\TOSHIBAMediaControllerIE.dll
TB: McAfee SiteAdvisor Toolbar: {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\Program Files (x86)\McAfee\SiteAdvisor\McIEPlg.dll
uRun: [MyTomTomSA.exe] "C:\Program Files (x86)\MyTomTom 3\MyTomTomSA.exe"
uRun: [PCShowServer] "C:\Users\Victoria\AppData\Local\DIRECTV Player\PCShowServerPMWrapper.exe"
uRun: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /minimized /regrun
mRun: [KeNotify] C:\Program Files (x86)\TOSHIBA\Utilities\KeNotify.exe
mRun: [HWSetup] C:\Program Files\TOSHIBA\Utilities\HWSetup.exe hwSetUP
mRun: [SVPWUTIL] C:\Program Files (x86)\TOSHIBA\Utilities\SVPWUTIL.exe SVPwUTIL
mRun: [ToshibaServiceStation] "C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\ToshibaServiceStation.exe" /hide:60
mRun: [TWebCamera] "C:\Program Files (x86)\TOSHIBA\TOSHIBA Web Camera Application\TWebCamera.exe" autorun
mRun: [TSleepSrv] C:\Program Files (x86)\TOSHIBA\TOSHIBA Sleep Utility\TSleepSrv.exe
mRun: [PMBVolumeWatcher] C:\Program Files (x86)\Sony\PMB\PMBVolumeWatcher.exe
mRun: [mcui_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\ACTIVC~1.LNK - C:\Program Files\ActivIdentity\ActivClient\acsagent.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\MCAFEE~1.LNK - C:\Program Files (x86)\McAfee Security Scan\3.0.318\SSScheduler.exe
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - C:\Program Files\Microsoft Office 15\Root\Office15\EXCEL.EXE/3000
IE: Google Sidewiki... - C:\Program Files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_7461B1589E8B4FB7.dll/cmsidewiki.html
IE: Se&nd to OneNote - C:\Program Files\Microsoft Office 15\Root\Office15\ONBttnIE.dll/105
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office 15\root\office15\ONBttnIE.dll
IE: {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files\Microsoft Office 15\root\office15\OCHelper.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office 15\root\office15\ONBttnIELinkedNotes.dll
Trusted Zone: internet
Trusted Zone: mcafee.com
Trusted Zone: mcafee.com
TCP: NameServer =
TCP: Interfaces\{2629563B-8E1D-4F09-B003-3D059AAEDF38} : DHCPNameServer =
TCP: Interfaces\{2629563B-8E1D-4F09-B003-3D059AAEDF38}\25166756E686F6C6D65623 : DHCPNameServer =
TCP: Interfaces\{2629563B-8E1D-4F09-B003-3D059AAEDF38}\2516970224279716E64702960586F6E656 : DHCPNameServer =
TCP: Interfaces\{2629563B-8E1D-4F09-B003-3D059AAEDF38}\2656C6B696E6E2533323 : DHCPNameServer =
TCP: Interfaces\{2629563B-8E1D-4F09-B003-3D059AAEDF38}\4656661657C647 : DHCPNameServer =
TCP: Interfaces\{2629563B-8E1D-4F09-B003-3D059AAEDF38}\8686F6E6F62737 : DHCPNameServer =
TCP: Interfaces\{2629563B-8E1D-4F09-B003-3D059AAEDF38}\86F6D656E6564777F627B6 : DHCPNameServer =
TCP: Interfaces\{2629563B-8E1D-4F09-B003-3D059AAEDF38}\E4544574541425 : DHCPNameServer =
Filter: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} - c:\Program Files (x86)\McAfee\MSC\McSnIePl.dll
Handler: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\Program Files (x86)\McAfee\SiteAdvisor\McIEPlg.dll
Handler: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - C:\Program Files\Microsoft Office 15\root\office15\MSOSB.DLL
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\Program Files (x86)\McAfee\SiteAdvisor\McIEPlg.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\27.0.1453.116\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
x64-BHO: Lync Browser Helper: {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\OCHelper.dll
x64-BHO: scriptproxy: {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\Common Files\McAfee\SystemCore\ScriptSn.20120704114015.dll
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: McAfee SiteAdvisor BHO: {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\Program Files (x86)\McAfee\SiteAdvisor\x64\McIEPlg.dll
x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\URLREDIR.DLL
x64-BHO: Microsoft SkyDrive Pro Browser Helper: {D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\GROOVEEX.DLL
x64-BHO: TOSHIBA Media Controller Plug-in: {F3C88694-EFFA-4d78-B409-54B7B2535B14} - C:\Program Files (x86)\TOSHIBA\TOSHIBA Media Controller Plug-in\x64\TOSHIBAMediaControllerIE.dll
x64-TB: McAfee SiteAdvisor Toolbar: {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\Program Files (x86)\McAfee\SiteAdvisor\x64\McIEPlg.dll
x64-Run: [IgfxTray] C:\windows\System32\igfxtray.exe
x64-Run: [HotKeysCmds] C:\windows\System32\hkcmd.exe
x64-Run: [Persistence] C:\windows\System32\igfxpers.exe
x64-Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s
x64-Run: [RtHDVBg] C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe /FORPCEE3
x64-Run: [SynTPEnh] C:\Program Files (x86)\Synaptics\SynTP\SynTPEnh.exe
x64-Run: [ThpSrv] C:\windows\System32\thpsrv /logon
x64-Run: [TPwrMain] C:\Program Files (x86)\TOSHIBA\Power Saver\TPwrMain.EXE
x64-Run: [HSON] C:\Program Files (x86)\TOSHIBA\TBS\HSON.exe
x64-Run: [SmoothView] C:\Program Files (x86)\Toshiba\SmoothView\SmoothView.exe
x64-Run: [00TCrdMain] C:\Program Files (x86)\TOSHIBA\FlashCards\TCrdMain.exe
x64-Run: [Teco] "C:\Program Files (x86)\TOSHIBA\TECO\Teco.exe" /r
x64-Run: [TosWaitSrv] C:\Program Files (x86)\TOSHIBA\TPHM\TosWaitSrv.exe
x64-Run: [SmartFaceVWatcher] C:\Program Files (x86)\Toshiba\SmartFaceV\SmartFaceVWatcher.exe
x64-Run: [IntelWirelessWiMAX] "C:\Program Files\Intel\WiMAX\Bin\WiMAXCU.exe" /tasktray /nosplash
x64-Run: [TosVolRegulator] C:\Program Files\TOSHIBA\TosVolRegulator\TosVolRegulator.exe
x64-Run: [TosSENotify] C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosWaitSrv.exe
x64-Run: [TosNC] C:\Program Files (x86)\Toshiba\BulletinBoard\TosNcCore.exe
x64-Run: [TosReelTimeMonitor] C:\Program Files (x86)\TOSHIBA\ReelTime\TosReelTimeMonitor.exe
x64-Run: [IntelliPoint] "c:\Program Files\Microsoft IntelliPoint\ipoint.exe"
x64-Run: [acevents] "C:\Program Files\ActivIdentity\ActivClient\acevents.exe"
x64-Run: [accrdsub] "C:\Program Files\ActivIdentity\ActivClient\accrdsub.exe"
x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\ONBttnIE.dll
x64-IE: {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\OCHelper.dll
x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\ONBttnIELinkedNotes.dll
x64-Filter: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} - c:\Program Files\McAfee\MSC\McSnIePl64.dll
x64-Handler: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\Program Files (x86)\McAfee\SiteAdvisor\x64\McIEPlg.dll
x64-Handler: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - <orphaned>
x64-Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\Program Files (x86)\McAfee\SiteAdvisor\x64\McIEPlg.dll
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-Notify: igfxcui - igfxdev.dll
x64-SSODL: WebCheck - <orphaned>
================= FIREFOX ===================
FF - ProfilePath - C:\Users\Victoria\AppData\Roaming\Mozilla\Firefox\Profiles\deyah9lu.default\
FF - prefs.js: browser.search.selectedEngine - Yahoo
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
FF - prefs.js: network.proxy.type - 0
FF - plugin: c:\PROGRA~2\mcafee\msc\npMcSnFFPl.dll
FF - plugin: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll
FF - plugin: C:\Program Files (x86)\Google\Update\\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll
FF - plugin: C:\Program Files (x86)\McAfee Security Scan\3.0.318\npMcAfeeMSS.dll
FF - plugin: C:\Program Files (x86)\McAfee\SiteAdvisor\NPMcFFPlg32.dll
FF - plugin: C:\Program Files (x86)\McAfee\Supportability\MVT\NPMVTPlugin.dll
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\5.1.20125.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\Mozilla Firefox\browser\plugins\npMozCouponPrinter.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\Program Files\Microsoft Office 15\root\Office15\NPSPWRAP.DLL
FF - plugin: C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX86\Mozilla Firefox\plugins\npMeetingJoinPluginOC.dll
FF - plugin: C:\Users\Victoria\AppData\Local\DIRECTV Player\npPlayerPlugin.dll
FF - plugin: C:\Users\Victoria\AppData\Roaming\CATALI~2\npBcsKtTcHW.dll
FF - plugin: C:\windows\SysWOW64\Macromed\Flash\NPSWF32_11_7_700_224.dll
FF - plugin: C:\windows\SysWOW64\npDeployJava1.dll
FF - plugin: C:\windows\SysWOW64\npmproxy.dll
============= SERVICES / DRIVERS ===============
R0 mfehidk;McAfee Inc. mfehidk;C:\windows\System32\drivers\mfehidk.sys [2011-3-13 771536]
R0 mfewfpk;McAfee Inc. mfewfpk;C:\windows\System32\drivers\mfewfpk.sys [2011-7-7 340216]
R0 Thpdrv;TOSHIBA HDD Protection Driver;C:\windows\System32\drivers\thpdrv.sys [2009-6-29 34880]
R0 Thpevm;TOSHIBA HDD Protection - Shock Sensor Driver;C:\windows\System32\drivers\Thpevm.sys [2009-6-29 14784]
R0 tos_sps64;TOSHIBA tos_sps64 Service;C:\windows\System32\drivers\tos_sps64.sys [2010-12-8 482384]
R2 ac.sharedstore;ActivIdentity Shared Store Service;C:\Program Files\Common Files\ActivIdentity\ac.sharedstore.exe [2009-6-3 277032]
R2 cvhsvc;Client Virtualization Handler;C:\Program Files (x86)\Common Files\microsoft shared\Virtualization Handler\CVHSVC.EXE [2012-1-4 822624]
R2 DMAgent;Intel® PROSet/Wireless WiMAX Red Bend Device Management Service;C:\Program Files\Intel\WiMAX\Bin\DMAgent.exe [2010-6-7 408576]
R2 IBUpdaterService;Updater Service;C:\ProgramData\IBUpdaterService\ibsvc.exe [2012-4-24 397848]
R2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe [2012-10-24 201304]
R2 McMPFSvc;McAfee Personal Firewall Service;C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe [2012-10-24 201304]
R2 McNaiAnn;McAfee VirusScan Announcer;C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe [2012-10-24 201304]
R2 McProxy;McAfee Proxy Service;C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe [2012-10-24 201304]
R2 McShield;McAfee McShield;C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe [2011-7-7 241456]
R2 mfefire;McAfee Firewall Core Service;C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe [2011-7-7 218760]
R2 mfevtp;McAfee Validation Trust Protection Service;C:\windows\System32\mfevtps.exe [2011-7-7 182752]
R2 OfficeSvc;Microsoft Office Service;C:\Program Files\Microsoft Office 15\ClientX64\integratedoffice.exe [2013-6-23 1900728]
R2 PMBDeviceInfoProvider;PMBDeviceInfoProvider;C:\Program Files (x86)\Sony\PMB\PMBDeviceInfoProvider.exe [2009-10-24 360224]
R2 sftlist;Application Virtualization Client;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe [2011-10-1 508776]
R2 TOSHIBA eco Utility Service;TOSHIBA eco Utility Service;C:\Program Files\TOSHIBA\TECO\TecoService.exe [2010-7-28 267192]
R2 TVALZFL;TOSHIBA ACPI-Based Value Added Logical and General Purpose Device Filter Driver;C:\windows\System32\drivers\TVALZFL.sys [2009-6-19 14472]
R2 UNS;Intel® Management & Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2010-12-8 2320920]
R2 WiMAXAppSrv;Intel® PROSet/Wireless WiMAX Service;C:\Program Files\Intel\WiMAX\Bin\AppSrv.exe [2010-6-7 911872]
R3 bpenum;bpenum;C:\windows\System32\drivers\bpenum.sys [2010-5-16 71168]
R3 bpmp;Intel® Centrino® WiMAX 6050 Series;C:\windows\System32\drivers\bpmp.sys [2010-5-16 175104]
R3 bpusb;bpusb;C:\windows\System32\drivers\bpusb.sys [2010-5-16 81920]
R3 cfwids;McAfee Inc. cfwids;C:\windows\System32\drivers\cfwids.sys [2011-7-7 70112]
R3 HECIx64;Intel® Management Engine Interface;C:\windows\System32\drivers\HECIx64.sys [2010-12-8 56344]
R3 Impcd;Impcd;C:\windows\System32\drivers\Impcd.sys [2010-2-26 158976]
R3 IntcDAud;Intel® Display Audio;C:\windows\System32\drivers\IntcDAud.sys [2010-2-3 271872]
R3 mfeavfk;McAfee Inc. mfeavfk;C:\windows\System32\drivers\mfeavfk.sys [2011-7-7 309840]
R3 mfefirek;McAfee Inc. mfefirek;C:\windows\System32\drivers\mfefirek.sys [2011-7-7 515968]
R3 PGEffect;Pangu effect driver;C:\windows\System32\drivers\PGEffect.sys [2010-12-8 35008]
R3 RTL8167;Realtek 8167 NT Driver;C:\windows\System32\drivers\Rt64win7.sys [2010-12-8 331880]
R3 Sftfs;Sftfs;C:\windows\System32\drivers\Sftfslh.sys [2011-10-1 764264]
R3 Sftplay;Sftplay;C:\windows\System32\drivers\Sftplaylh.sys [2011-10-1 268648]
R3 Sftredir;Sftredir;C:\windows\System32\drivers\Sftredirlh.sys [2011-10-1 25960]
R3 Sftvol;Sftvol;C:\windows\System32\drivers\Sftvollh.sys [2011-10-1 22376]
R3 sftvsa;Application Virtualization Service Agent;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe [2011-10-1 219496]
R3 TMachInfo;TMachInfo;C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe [2010-12-8 54136]
R3 TOSHIBA HDD SSD Alert Service;TOSHIBA HDD SSD Alert Service;C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe [2010-2-5 137560]
R3 TPCHSrv;TPCH Service;C:\Program Files\TOSHIBA\TPHM\TPCHSrv.exe [2010-7-22 822192]
R3 wdkmd;Intel WiDi KMD;C:\windows\System32\drivers\WDKMD.sys [2010-6-18 39832]
S2 0000451372249007mcinstcleanup;McAfee Application Installer Cleanup (0000451372249007);C:\windows\TEMP\000045~1.EXE -cleanup -nolog --> C:\windows\TEMP\000045~1.EXE -cleanup -nolog [?]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2013-2-28 161384]
S3 acpials;ALS Sensor Filter;C:\windows\System32\drivers\acpials.sys [2009-7-14 9728]
S3 EMVSCARD;EMVSCARD;C:\windows\System32\drivers\EMVSCARD.sys [2006-12-13 28544]
S3 HipShieldK;McAfee Inc. HipShieldK;C:\windows\System32\drivers\HipShieldK.sys [2012-10-24 196440]
S3 JMCR;JMCR;C:\windows\System32\drivers\jmcr.sys [2011-5-26 174680]
S3 McComponentHostService;McAfee Security Scan Component Host Service;C:\Program Files (x86)\McAfee Security Scan\3.0.318\McCHSvc.exe [2013-2-5 235216]
S3 mferkdet;McAfee Inc. mferkdet;C:\windows\System32\drivers\mferkdet.sys [2011-7-7 106552]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\windows\System32\Wat\WatAdminSvc.exe [2011-1-6 1255736]
=============== Created Last 30 ================
2013-06-24 18:20:02    25928    ----a-w-    C:\windows\System32\drivers\mbam.sys
2013-06-24 18:20:02    --------    d-----w-    C:\Program Files (x86)\Malwarebytes' Anti-Malware
2013-06-24 17:59:48    96168    ----a-w-    C:\windows\SysWow64\WindowsAccessBridge-32.dll
2013-06-24 03:15:59    --------    d-----w-    C:\ProgramData\Malwarebytes
2013-06-24 00:44:23    --------    d-----w-    C:\ProgramData\regid.1991-06.com.microsoft
2013-06-24 00:29:56    --------    d-----w-    C:\Program Files\Microsoft Office 15
2013-06-24 00:19:49    --------    d-----w-    C:\Program Files (x86)\DLLSuite
2013-06-24 00:07:36    --------    d-----w-    C:\Program Files\office.tmp
==================== Find3M  ====================
2013-06-24 17:59:42    867240    ----a-w-    C:\windows\SysWow64\npDeployJava1.dll
2013-06-18 11:54:06    692104    ----a-w-    C:\windows\SysWow64\FlashPlayerApp.exe
2013-04-12 14:36:37    1653096    ----a-w-    C:\windows\System32\drivers\ntfs.sys
============= FINISH: 20:58:00.50 ===============

Preferred Solution: *.dll files are "missing" from computer - unsure what the real issue is

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: *.dll files are "missing" from computer - unsure what the real issue is

Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.===Search and delete the AdWare, PUP (Potentially Unwanted Program) installed on your computer.Please download AdwCleaner by Xplode onto your Desktop.Close all open programs and internet browsers.Double click on AdwCleaner.exe to run the tool.Click on Delete tab follow the prompts.A log file will automatically open after the scan has finished.Please post the content of that log file with your next answer.You can find the log file at C:\AdwCleaner[Rn].txt (n is a number).=== Please downloadJunkware Removal Tool to your Desktop.Please close your security software to avoid potential conflicts.Run the tool by double-clicking it. If you are using Windows Vista or 7, right-mouse click it and select Run as administrator.The tool will open and start scanning your system.Please be patient as this can take a while to complete, depending on your system's specifications.On completion, a log (JRT.txt) is saved to your Desktop and will automatically open.Please post the contents of JRT.txt into your reply.===Please download ComboFix from any of the links below, and save it to your desktop. For information regarding this download, please visit this web page: http://www.bleepingcomputer.com/combofix/how-to-use-combofixLink 1Link 2IMPORTANT !!! Save ComboFix.exe to your Desktop1. Close any open browsers.2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.3. Do not install any other programs until this if fixed.How to : Disable Anti-virus and Firewall...http://www.bleepingcomputer.com/forums/topic114351.htmlDouble click on ComboFix.exe and follow the prompts.When finished, it will produce a report for you.Please post the C:\ComboFix.txt Note: Do not mouse click ComboFix's window while it's running. That may cause it to stallNote: If you have difficulty properly disabling your protective programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.htmlNote: If after running ComboFix you get this error message "Illegal operation attempted on a registry key that has been marked for deletion." when attempting to run a program all you need to do is restart the computer to reset the registry.===Third party programs if not up to date can be the cause of infiltration an infection.Please run this security check for my review.Download Security Check by screen317 from here.Save it to your Desktop.Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.A Notepad document should open automatically called checkup.txt; please post the contents of that document.===Please paste the logs in your next reply DO NOT ATTACH THEM.Let me know what problem persists.

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My name is Ben and I'm having computer issues! I know that freezing is an issue that could be caused by a million and a half different things, and I really have no idea where to start looking. My computer mainly seems to freeze while I am playing videogames (which my computer easily has the hardware to run), but it could be I only see the freezing while gaming because that is mostly what I use the computer for.

When the computer freezes, it acts somewhat like a broken record, repeating ~.5 of a second of sound and video over and over. I've left the computer for upwards of an hour, and it just continues to repeat. I've posted my computer info below, and I'm mostly just hoping for a good starting off point for narrowing down whatever is wrong with my computer.

Model: Dell Dimension 4700
CPU: Pentium 4 3.00 GHz
Chipset: Intel 915G Express
RAM: 2.55 GB (Assorted Brands)*
Hard Drives: 2 - 1 Maxtor 6Y080M0, 1 Western Digital 2000JD*
Power Supply: 550W BFG Tech*
Video Card: Nvidia GeForce 8800 GT*
Sound Card: Soundblaster Live! 24 Bit

* denotes something I added

Thanks a TON for all of your help!


Also: If this is the wrong forum to post this in, let me know, but I really have zero Idea what is causing this problem so I was unable to put it in a more specific forum.

A:Desktop Computer freezing while gaming, unsure of issue

The only temps we can check are for the video card as Dell motherboards don't have sensors, using GPUz what temp do you see> http://www.techpowerup.com/downloads...-Z_v0.2.8.html

Have you cleaned the dust bunnies out of the fans and heat sinks lately using a can of compressed air available at office supply type stores and even Walmart.

Read other 2 answers

My microphone, as of last night, as started producing a "buzzing" noise to its listeners. I can't hear it unless I go into recording devices and click "listen to this device". It's a constant buzz, as long as my mic is enabled (I do a lot of push-to-talk in video games). I've tried another headset with the same result. I updated my video card (GTX 960) with no change. Restarted the computer of course, as well. Just trying to see how to diagnose the exact issue before I go buying a new computer case or something. Thanks in advance.

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I have been posting here.http://www.bleepingcomputer.com/forums/topic364031.html/page__gopid__2039649#entry2039649
..and have decided with help from Louis that perhaps we are looking at a different problem. It is frustrating. Some of the created ai files are not accessible.. which has caused a major issue with us.

2 weeks ago we had the Think Point virus. I was sure I removed it manually since malwarebytes and the anti-virus was not finding anything. I think something is hiding and I don't know what to do from here. We even restored to a previous date and still. We followed the removal guide for Think Point on this site.

Still the computer hangs.. cannot operate more than one program at a time and it even locked on deleting temp internet files in IE8.
We had to postpone business since we cannot access.

What should I do?

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I've got a situation here whereby .TMP files are appearing in network directories, and the files are going missing. The size of the TMP file matches the original file.
I'm trying to narrow down the issue, because I think there may be two problems here.  
1. Offline Files are enabled, to allow profile redirection.    It seems that this is also by default, is allowing Clinet Side Caching when there are network issues.  Does the original file (.doc for example)  get renamed
as a HR234.TMP for example when the Slow link detection sees slow performance? 
2.  If the above TMP file is created when there are network issues, should this resolve itself (sync itself back to the network) when performance improves?
Currently we are in a situation where we have a department that have files missing from many network shares, all the missing files seemlingly replaced with a .TMP file, so do we have to go round to every machine in the department, and manually
sync them to resolve this?  

A:TMP files created, files missing Offline files issue?

After checking the Hotfixes and Security Updates included in Windows 7 and Windows Server 2008 R2 Service Pack 1 in the

Documentation for Windows 7 and Windows Server 2008 R2 Service Pack 1 (KB976932), I found the following hotfix is available:
Temporary files do not synchronize correctly to a non-DFS share on a server from a client computer
that is running Windows 7 or Windows Server 2008 R2

TechNet Subscriber Support
in forum.

If you have any feedback on our support, please contact
[email protected] posting is provided "AS IS" with no warranties or guarantees, and confers no rights. |Please remember to click ?Mark as Answer? on the post that helps you, and to click ?Unmark as Answer? if a marked post does not actually answer your question.
This can be beneficial to other community members reading the thread.

Read other 7 answers


My wifes laptop (Dell Inspiron 1000 running Windows XP) starting running really slow, and giving a bunch of error messages (things about the registry and something about a kernel) recently. Also a lot of POSxxx.tmp files appeared in the C drive and MyDocuments folder. Before coming across this forum, I ran VundoFix.exe. I was able to get rid of all the POSxxx.tmp files, but the computer is still running slow, and internet connection is shoddy. Its also getting a few popups from various ad sites, porn, etc. I tried to run the 5 steps before posting, but ran into some trouble. Panda scan would not work after numerous attemps. I was able to do everything else I believe. Also, the first time I ran dss.exe it couldn't connect to the internet, so I tried again and got the HiJackThis to download. I didn't realize the extra file wasn't generate each time, so the main file posted below is what came after I ran it the 3rd time, and the extra file is from the first time I ran DSS.exe. Thanks for any help you can offer, I appreciate it.

I'm posting from my computer (a mac), if that makes any difference. It is hard to get the internet to work on her computer now.


Deckard's System Scanner v20071014.68
Run by Wallman on 2008-03-13 17:12:00
Computer is in Normal Mode.

Percentage of Memory in Use: 76% (more than 75%).
Total Physical Memory: 222 MiB (512 MiB recommended).
... Read more

A:POSxxx.tmp files, Vundo(?), computer running real slow. Requesting help.

Hi Steve and welcome to TSF.

Follow the instructions at http://www.bleepingcomputer.com/comb...o-use-combofix Go through all the steps until after installing the recovery console part. Stop right before it says to double click on ComboFix to run it. Do the below instead to run it:

Click Start->Run and copy/paste this into the run box & click OK:

"%userprofile%\desktop\combofix.exe" /killall

Follow the instructions and post the log here when ready.

Read other 17 answers

I am currently running a WinXP SP3 on my real computer and I just had a Virtual PC 2004 with a OS of Windows95 installed in my real computer.

I have the Virtual Machine Additions installed in my virtual pc,and it supposedly allow me to share folders between my host computer and guest computer.

But now the problem is, without any knowledge in sharing folders between computers(regardless of real of virtual computers), I am now stuck here unable to put a file from my real computer into the virtual PC.

Can anyone tell me how to achieve this task please?

Any advice will be greatly appreciated.

A:[SOLVED] How can I transfer/share files from my real physical computer to a Virtual P

Yes...I had fould the solution on the HELP centre...thanks anyway.

Read other 1 answers


I have a laptop It's a DELL Inspiron 700m. I don't have any major programs on here and my laptop is only 1 year old, three days ago the screen got real dim and now I can barely see things on here also, my computer is real slow too i don't have any pop ups or things like that so i dont know whats wrong with it. If anyone can help me i would appreciate that so much. Thank you. PS. Here is my scan log.

Logfile of Trend Micro HijackThis v2.0.0 (BETA)
Scan saved at 12:26:37 PM, on 5/10/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
Boot mode: Normal

Running processes:
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Intel\Wireless\Bin\ZcfgSvc.exe
C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\... Read more

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I first posted this in the Windows XP forum before realizing that it may be more appropriate for this forum....

I have been drafted to trouble shoot my in-laws computer. The system is an AMD 700 Mhz (K62 i think) with a 40 gig HD, 256 mb ram. They started experiencing problems after loading SP2. The system eventually would not get past the splash screen when it started up. After several attempts at loading safe mode I decided to cut our losses and do a clean install. Curiously, the system they purchased with XP was formatted for FAT32 and not NTFS. It appears the box was built pre-XP availability and was upgraded when it was sold in January '02.

The problem now is that after formatting the HD it has problems copying files over from the Windows XP disk. No apparent physical problems with the disk but I went and grabbed an extra XP disk from home. Same problem. So now the OS will not install.

My guess is that there's either a problem with the CD-rom, the HD or the IDE controller. Does anybody know what would be the most likely issue? I may be able to find a CD rom to swap in and try.. not so sure about the HD. CHKDSK was run and appeared fine. Any ideas to help me get back on my in-laws good side would be appreciated!


A:XP Installation, Missing files, possible drive issue?

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I walked away from my Pavilion ze5270 notebook, come back to find a black screen and operating system not found, after a few reboots, the same message appears, 5-6 hour later I start it up, and it goes to an error about a file being corupt or missing, restart and another files shows corupt, 15 mins later it goes back to the operating system not found message, I wait a day or so, and turn it back on, I place the restore on, I go back through the quick restore, its all fine now, It goes to windows, after getting all the microsoft updates, it freezes up, then the operating system is not found. Now its like 2 weeks later and its starting up fine and been on for about 20 mins.

A:Unsure the Issue

So is my HD going to hell?

Read other 2 answers

Ive tried Eugene Computer Chat help and also a tech support dude i know off another forum but i cant seem to fix my issue

Basically my Desktop used to BSOD a fair amount about 2 months ago and for some reason it stopped after i applied new thermal paste and hoovered the insides of the case :)

Anyhow - as of late , my pc has started having "random lag" what i mean by that is that my computer will be running fine at normal speed on everything im doing then all of a sudden, everything will take an age to do like open folders , open my web browser etc and even youtube videos will slowplaying - just everything goes into meltdown lol and i have to restart to make it usable again

Ive tried previous suggestions from other people such as using Memtest+ on my ram sticks and also tried wiping my HDD and reformatting it and installing Windows 7 again , bear in mind ive had this pc for almost 4 years and it never done all this lag business before just a random bsod now and then which didnt really cause any issues

Someone also suggested checking event viewer, which i have, and nothing there, also i was suggested to install one program at a time until i have problems but i cant see how it can be a program issue since ive used a multitude of programs before and it never used to do this and was also suggested to do my Windows updates which i did but to no avail

It used to "random lag" quite often but does it a fair bit less now but the problem is still there... Read more

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It started about 1-week ago with the comp lagging a few times. When i first noticed a really issues was when a hard started was needed because the comp  froze. I did a hard reboot - window was doing an update and then there was an issues so it was installing it, not to shut off the comp. It took about 24hrs so get finally get on after it did what it did. Everything was running smooth and I checked for the update and looked as if it went through which was a bit odd- modem was disconnected at the time. Did a norton and malware sweep found nothing. So, thats why im unsure of were to post this so if the mods thing this should be somewhere please post it.
Now after plugging modem everything started running extremely slow. Resolving host. waiting for cache, 5 mins to log in a web site etc. This was when surfing the internet but now did the same for anything on the comp as well.(opening files) Discounted the modem and it ran okay but it was lagging- now it seems to lag even with it running or not but worst if the modem is on. Any direction will help thanks....Last thing i did was a defragged the drive and that took 2days or so. I think that is all the missing piece here and there but this is the major choke i have now that im having. Point me in the right direction of thread if im in the wrong section and bare with me as anything now is extremely slow to respond back
Running window 7 ultimate SP1 32bit
dell precision 690 Intel Xeon 5130 @ 2ghz

A:Unsure of the issue at hand so need some help

Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
 Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post. 

Read other 22 answers


My wife has a Toshiba Satellite P55T-B laptop running Windows 8.1. The laptop connects to our router - an Asus RT-AC87R - via wifi. The router is running the latest firmware. The NIC drivers on the laptop have are also running the latest driver version.

My wife remotely connects to a desktop machine setup for her at work. That machine is always on and set to wake on WAN connections. She RDPs through a SonicWall IPSec VPN peer connection. She's experiencing a few problems.

1) RDP will intermittently attempt to reestablish connection.
2) The VPN will eventually sever the entire connection.
3) The VPN connection drop will affect the entire laptop's connection to the internet.

So, I'm not sure if the issue lies with my home router, with the VPN, or with the RDP.

I looked at her RDP settings, and they seem configured correctly, with automatic reconnect attempts, etc.

I looked at her VPN settings, and the peer's IP address is correct. When there's a disconnect, RDP will report an error that it couldn't find her machine, which is odd because it was just connected to it. (I believe the VPN connection is a tunnel right into her desktop at work, rather than into the corporate network.)
I looked at my router, disabled a number of settings (e.g., firewall, explicit/implicit beam forming, 2.4ghz and 5ghz band setting, etc.) to no avail.

I'm totally stumped. I'm not sure why her connection drops. I can't tell if it's the RDP connection, the VPN connection, or my router.

I'd REA... Read more

Read other answers

The past couple of days, my laptop's been prone to suddenly not responding. Usually it responds again after a few minutes, but the first time it occurred, I let it sit for about 5 minutes before forcing it to shut down. 
Running AVG scans also now shows medium-level threats, none of which are automatically removed. There were 3 the first scan, then 4, then 3, then 7. I've yet to scan a fifth time. Each round, I take a screenshot of the details of each one (for documentation purposes) and then proceed to "Remove All". It prompts me to restart in order to "complete the action". Then, after the reboot, I scan again and repeat the process. 
The threats are all related to "atapi.sys" and "i8042prt.sys". I will attach the aforementioned screenshots at the end. 
I'm not sure if the non-responsiveness and the threats are related, but both started at essentially the same time. Please help? 
Round 1:
Round 2:
Round 3:

A:Unsure if serious issue, but highly annoying

Hello, looks like probable rootkits in the atapi.sys. This has to be properly removed.Please follow this Preparation Guide and post in a new topic.Let me know if all went well.

Read other 1 answers


I'll get right to it: I have used the same keyboard for several years now. It is a Saitek (no definable model at first glance, but I can provide more details if necessary). It always worked great on my XP machine, but when I got a new computer (with Vista) I began having issues.

The issues are strange and intermittent.

1. The Tab key doesn't always "Tab". It often acts as if I am hitting alt-tab and brings up the choice for me to change windows (as if I was hitting alt-tab).

2. The Tab key sometimes simply does not work, primarily when using MS Word.

I was just going to get a new keyboard, but then something strange happened. A buddy of mine was remoted into my machine from his home and even experienced the same issues with his keyboard, leading me to believe it has nothing to do with my keyboard at all.

I have deleted and reinstalled the drivers several times and looked for solutions on the net with no luck. Restarting my machine is typically the only thing that clears the problem.

Any ideas?

A:Possible Keyboard, Vista, or Other issue... unsure.

Check for updated Saitek drivers - http://www.saitek.com/uk/down/drivers.php#

Try another KB.

Regards. . .



Read other 1 answers


First of all, thank you to everyone who actually takes the time to help out here, really cool that you can get individual help relating to BSOD issues.

Attached is the diagnostic information, any help is appreciated! It seems like the PAGE FAULT IN NON PAGED AREA and MEMORY_MGMT errors happen the most often.



A:BSOD's happening almost every day, unsure of what issue is exactly

* *
* Bugcheck Analysis *
* *

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff6c0000fbd28, 0, fffff800037aa3b6, 5}
Could not read faulting driver name
Probably caused by : memory_corruption ( nt!MiGetWorkingSetInfo+286 )

Followup: MachineOwner
Run MemTest86+ for a minimum of 8 passes or until errors appear.

RAM - Test with Memtest86+

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Hello. I've owned a laptop since 2009 but something's gone very wrong with it. Basically the problem is that it gets stuck and goes crazy slow. I don't know what on earth is wrong with it. I've put it in Safe Mode and it makes no difference. I just tried reinstalling Windows 7 via the DVD but even there the thing was insanely slow and I couldn't get it to run/install.

Any idea what the issue could be? If you need more info let me know, thanks!

A:Laptop: I think it's a hardware issue but I'm unsure

Could be CPU fan quit or full of dust. Feel any air coming out vent?

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Recently I caught a virus on my laptop, but I took care of it manually and everything went well. However, something caught my eye when I checked back in the folder. There were two hidden folders, both with randomized letters and numbers like the viruses, with one holding a file with an unknown file extension.

Hidden Folders | File

I have an Acer Aspire 5742-6458 laptop, if that information is necessary.

The files were in my AppData, the virus itself being in the Temp folder.

Are these files safe, or relative to the virus?

If this is useful information, the virus was named MSASCUi.exe (Windows Defender Anti-Spyware).

A:Unsure of Files

Delete them. Those were definitely created by a virus.

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I am running Win XP. I have adaware, spybot, spywareblaster, and NAV. I sifted through the registery and deleted all the files I thought were baad, but kepp getting unwanted pop ups. 3 kids were dl lots of junk and I found viruses and spyware as well as adware. Can you look at my Hijackthis log and see if I can rid my computer of other files.

Logfile of HijackThis v1.98.2
Scan saved at 6:01:41 PM, on 10/17/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\aim\aim.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\jason\Local Settings\Temp\HijackThis.exe

R1 - HKCU\S... Read more

A:unsure which files are bad

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Heyo! Hopefully this gets a view and some answers sometime soon, as I've been dealing with this issue for a few weeks now with no avail. My computer's task manager, when prompted to do so, displays multiple .exes under the same name -- something I understand is relatively normal. One of them, however, quickly begins to consume rapid amounts of memory after every restart, and it often results in severe issues completing even the most mundane of tasks. 
(Around ten minutes after a restart.)
I'm not sure what's causing this, and attempting to google-fu myself an answer has only resulted in more confusion. Does anyone know what might be causing this, and how I might go about fixing it?

A:svchost memory leak issue. I'm unsure of as to why.

It's normal that one of those "SVCHOST" processes uses up to say 140 MBs of memory. In that regard, 160 MB is not that far "out of line". "Svchost" using A LOT OF memory (say > 140 MB) is a sign there's a problem with one of the Services in combination with some other software. And reports of those conflicts could/will show up in "Eventviewer".

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Hi there,

I'm trying to fix my dad's PC. It's an ACER Aspire M1641. It's about 7 years old. If there's any other information I can provide you with that would help, just let me know and I'll get anything up as soon as possible.

What it does:
- On regular start up, it freezes right up at the "Starting Windows..." screen. Sometimes, very rarely now, it might make it to the desktop "welcome" screen, but it'll freeze there, too.

I've just been using it on Safe Mode, but it seems to freeze on Safe Mode sometimes, too. Any help would be great. This site has saved me before!!!

Thank you

A:PC Freezes - Unsure if Software or Hardware Issue

Oh, and it's running Windows 7.

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hi i am running:
Samsung R530/R730
windows 7 ultimate, service pack 1
Pentium dual core cpu
T4300 @ 2.10GHz x2
RAM 8.00GB
64bit OS
and my avg pc tune up software brought this to my attention! it gives me no option to update, install or roll back the driver and cant seem to find much info on the web about it other than the few steps ive tried i.e; Microsoft fix-it (didn't work), uninstalling the driver (made it disappeared altogether without the choice to reinstall, also lost the ability to connect to the internet obviously), also tried a program called "RestoreTCPIPProtocolDriverWindows7" (not sure what it did as it opened a CMD window and quickly disappeared) and finally i tried the winsock method (also did nothing)  

 pc pic.jpg   108.26KB
the reason i suspected malware is that i recently used "mall-ware bytes" and found a few things that avg had missed!
also everytime windows starts up a quick command pops up with the MCE icon and quickly disapears (might not be related but has only started doing it recently)
hope the infomation helps and will be happy to provide more! also sorry if this is in the wrong section of the forum but this is my first post here 
many thanks in advance

A:tcp/ip error 24 potential malware issue but unsure

Okay so you currently cannot connect to the internet and you possibly uninstalled your network driver and you may have malware.
I guess we need to get your internet working so you can head over to the " am I infected ? " section of the forum and have the malware pros help you.
Have you tried going to the samsung website and downloading/installing the current network drivers?  That would be my first thing to try.  Do you connect to the internet via wired or wireless connection?  There are two separate drivers that I saw.  One for wired and one for wireless.

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Greetings TenForums,

I have had this Dell XPS 13 2015, running Windows 10 Home to my dismay, in my possession since June 2016. I've been using it as a "back up", but i'm eventually looking to sell it. However, it appears it may be a bad egg. Ever since I got the laptop, it has been having various BSODs. I have re-imaged this computer twice (to no avail of the BSODs going away), and now I may do it again considering it now doesn't boot at all unless it goes into safe mode.
Some of the errors I've gotten:

I have no idea what's going on with this laptop, but i'm hoping someone here will be able to sort it out. I'm going to (hopefully) be using it for streaming at a school event, so I'd like to get it fixed right away.

All the required files for posting a BSOD help post is attached.

Any help is appreciated

EDIT 1: Removed USBPcap from the system in efforts of troubleshooting.

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My pc keeps randomly freezing up on me. i usually run irc, msn, and winamp only, and it freezes sometimes randomly, i've updated all 3 programs, so it looks like it might be hardware related, but everything is connected just fine. Have fan checks with AVG, Spybot, and i have a firewall running. Any ideas would be appreciated.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 23:52:40, on 13/10/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\Program Files\Razer\razerhid.exe
E:\Program Files\Creative\Shared Files\Module Loader\DLLML.exe
C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
C:\Program Files\LClock\LClock.exe
E:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Common Files\Logitech\LCD Manager\lcdmon.exe
C:\Program Files\Common Files\Logitech\G-series Software\LGDCore.exe
C:\Program Files\QuickTime\qttask.exe
E:\PROGR... Read more

A:Pc randomly freezes. Unsure if its software or hardware issue. HELP!

BUMP! help :|

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If one of you knowledgeable persons could please comment!! it would be greatly appreciated!!
i've only put a few down...the reg key ones have like a whole bunch in the class root and in the current user..they are all just a bunch numbers?! They’re much longer than what I have here….

trojan spywarebanker ABG c:\system volumeinformation\_restore(202550A8

recipe rewards toolbar c:\system volume information\_restore(202550A-7A33-4

recipe rewards toolbar HKCR\CLSID\BA4633437-C3DE-47DA-8280
o and I had tried deleting a file in the system volume before and it wouldn’t let me?!I think it said something about needing administrative permission? I’m the only one using this pc!
Thanks in advance! Joanne

A:unsure of certain files spyware dr found

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NTUSER.DAT contains the registry settings for the user.Managing User ProfilesThe NTUSER.DAT file stores information such as passwords, user account settings, and applications settings specific to your User Profile. All that information is loaded into the Windows registry under Hkey_Current_User (HKCU) when a user logs on and is constantly updated as you use the computer. There is one NTUSER.DAT file for each user on the computer. If you delete the NTUSER.DAT file, you may no longer be able to use or log back into that user account.The regtrans-ms files are linked to the NTuser.dat file and contain information pointing to the registry hive. They also are related to Common Log File System (CLFS) transaction logs according to MS Article ID: 948252.

A:Help identify please..Unsure maybe registry files


Thank you so much.....very helpful..

can you say whether I can or I should delete these files.. I am actually having a problem with system restore and the shadow copy facility..which does not work

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I have a couple of questions actually.

First, I use Microsoft AntiSpyware and I clicked on 'Manage allowed WindowsServices...' which of course gave me a list of programs. There were two I which I was unable to determine where they came from: JBR.exe and WIFMDOZ.exe. Both were in a Temp folder, but I was wondering if I should remove them from the 'allowed WindowsServices' list.

Second. About a month ago, I was messing around and I found a thing on the computer where I could change how Windows searches for various things. Stupidly, I changed a couple (like changing the default search engine to Google, I think) and now I can't find where I changed those settings. I would like to change them back to defaults because every now and then, when I click a link, it takes me to the Google page and does a search for whatever.

Any help would be appreciated,
Scotty B

p.s. if it helps for any reason, here's my Hijack This log file:

Logfile of HijackThis v1.99.1
Scan saved at 9:41:09 AM, on 1/22/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Com... Read more

A:(Resolved): Unsure about a couple of files

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C:\Program Files\Common Files\Real\Update_OB\realsched.exe -osboot

This program keeps poping up in winpatrol dialog box trying to gain access to the startup page.
I keep denying it but every two minutes it pops up again. How do I stop this. What is this? Thanks!

A:C:\program Files\common Files\real\update_ob\realsched.exe -osboot

Do you have Real Player or Real-anything software installed?

The path you posted looks like an update mechanism to me.


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Hi, been having this for a while now, I believe it is something to do with the memory, as it tends to do this when the computer is trying to do to much at once, however it does not happen when the graphics card is removed (original assumption) so unsure if that is part of the issue.

The debug file is attached, if any extra information is required please say so.

A:BSOD, at random times, suspected memory issue but unsure

fffff880`07367358 fffff880`04088accUnable to load image aswSnx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswSnx.sys
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.sys
What is aswsnx.sys ? | System Explorer

Hi NodrogJRB.

Uninstall Avast using Avast Uninstall Utility. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Let us know for any further BSOD.

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Hello everyone, this is my first time posting here, so please bear with me as I learn more about your community.
My Dell XPS machine has been freezing, crashing, and showing the BSOD everyday, multiple times, for the last few days. I am unsure of the problem. I have ran a Malware Bytes test, it found nothing. I also ran a rootkit, and it found nothing. I ran a scan on Windows Defender, which also found nothing. The only abnormality I have found is that there are 4 unknown devices listed in my DM. I also can not use a USB drive because they  are all missing the driver. I am running Windows 10. I was hoping for some guidance on how to tackle the issue. 

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I'm wondering why in my Dxdiag, my graphics card driver says AMD Radeon HD 7700 series, when before it said ATI HD 8760, has it downgraded somehow? Also how poor of a graphics card is the ATI HD 8760?

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Woke up this morning to see my computer acting up. My background image is all black, some programs are "missing/uninstalled" like skype, curse, spotify, those are the ones i found missing so far. My Videos and pictures folders are both gone. I've no clue what's going on, i'm running malware scans and got ASC running as well.

A:Computer Files Missing, Please Help.

If you are using Advanced System Care by IObit that is probable what is causing your problem. It has be known to do strange things to computer systems.

From post #1

i'm running malware scans and got ASC running as well.

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I am trying a program called "jv16 PowerTools". Its similar to programs like System Mechanic.Anyways,it has showed me a list of files that I could delete,but I'm unsure of what I can safely delete. The extensions I am unsure of are....swf,htm,js,ini,dll,png,css,and cab.

A:Unsure of what kind of files I can safely delete

Without knowing the exact locations of the files it tells you are safe, you cant get a clear answer.

Here are what these file you refer to are:
swf = shockwave flash, movies displayed on web pages
htm = webpages, safe to delete
js = javascript items, dafe to delete
ini = could be operating system files, careful when deleting!
dll = again, could be operating system files, careful when deleting!
png = portable network grafix Images from webpages, or created by programs such as Photoshop or Fireworks.
css = cascading style sheets, used in webpages, safe to delete
cab = cabinet files, containers with system, program and other files. Most are safe to delete, they may be used for bbackups or more commonly in windows disks to pack necessarry dll, ini and other forms of files. Careful when deleteing these too.

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Hi everyone! First, here are my laptop and system specs: OS Version: Microsoft Windows 7 Home Basic, Service Pack 1, 64 bit Processor: Intel(R) Core(TM) i3-2330M CPU @ 2.20GHz, Intel64 Family 6 Model 42 Stepping 7 Processor Count: 4 RAM: 4039 Mb Graphics Card: Mobile Intel(R) HD Graphics, 1795 Mb Hard Drives: C: Total - 431937 MB, Free - 358762 MB; D: Total - 29690 MB, Free - 26465 MB; Motherboard: LENOVO, Base Board Product Name Antivirus: Microsoft Security Essentials, Updated and Enabled

So after my (now uninstalled and expired McAfee) antivirus program detected some threats, I deleted them but got worried about my laptop being infected. After doing some research, I ran SFC, which showed I had some corrupt files that couldn’t be repaired (attached if it will help!)

I didn't know what to do with them, so I backed up my files to an external hard drive, uninstalled McAfee and installed Microsoft Security Essentials (ran it on Full Scan, too), ran both CCleaner and MalwareBytes, and finally, ran CHKDSK in Safe Mode for both the C: drive and the D: drive, hoping these might repair the problems. Now, all this went just fine, reporting no threats, etc., but when I ran SFC again it still shows the same corrupt files, and now I don't know what to do to protect my computer and resume using it more normally

I read that you can fix these corrupted files with a repair installation/inplace upgrade (running setup.exe from the Windows 7 DVD and selecting ‘upgrade’) or run... Read more

A:Solved: Unsure how to proceed with SFC's corrupted files

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I am running Win XP Pro and have been fighting an infection for a few days.

Was running Symantec EndPoint Protection, but it got past that.

Uninstalled and installed AVG Free, ran full scan

Ran Malware Bytes, Super Anti Spyware, Spybot Search and Destroy, Advanced System Care, and Glary Registry Repair.

Found and removed a number of virus files:

tpsaxyd, wiwow64, pp10, and many many others.

At one point, networking wasn't working, USB ports not working, programs freezing up, system resources overloaded, low RAM, processor running forever, and one BSOD.

I've gotten everything back, but am not sure if it's completely gone or if it's still hiding somewhere and will come back. I do notice what appears to be the processor coming on and off very slightly based on the light on my laptop. That seems strange.

If someone were willing to assist me in checking if I'm truly clean via hijack this or combofix, I would sincerely appreciate it. Also, I'd love to know why my supposed "latest and greatest" Symantec Endpoint totally blew it.

Thanks again

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about the old xp machine again...
i was browsing through the system folders on my machine and found the following folder
C:\Documents and Settings\Administrator\Local Settings\Temp\HCBackup
it contained iCRCReserve.tmp   hcpackage.exe    hcversion.xml  AUStrg(empty folder)  AUCache(folder)
i looked up some of these names online and found
my system contains the files listed under "file system modifications"-->"files created"
the files 
marked 3, 4 ,5 ,6 ,7 on that list are all present and have same size. they match the file sizes shown there, i did not know how to check the MD5 or SHA-1.
does this mean i am infected or are those files quite benign? they may have something to do with trend micro housecall or they might be named to fool me into thinking that. hcpackage.exe says it was produced by a "company" Igor Pavlov.
what is going on here?

A:a few files i found, unsure if this indicates infection. no other signs

excuse me but it's been several days now, can i have some advice on this matter please.

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My computer crashed and since then will not start up. I get two messages

dwm.exe - system error
d3d10_1dll is missing

Explorer.exe - system error
EXPLORERFRAME.dll is missing

How do i get these files ?

A:Computer will not start as missing two files

Please run this scan below so we can see what is on your system, it may also show us why those important system files have gone missing and if there is any other damage. This might be due to an infection. You will need a Flash Drive and access to another working PC.

NOTE: Unless otherwise advised please use a clean working PC to download and copy FRST to a Flash Drive.
Use these links to download the correct version for your operating system and save it to the Flash Drive.
For x32 (x86) bit systems download Farbar Recovery Scan Tool 32-Bit
For x64 bit systems download Farbar Recovery Scan Tool 64-Bit

NOTE: For Windows 7 systems only: If you cannot get Option 1 to work you can make a Recovery disc to use for Option 2.
Just do this: Click on Start > Control Panel and select Backup and Restore. In the left hand pane select Create a System Recovery disc and follow the prompts. This can be done on any Windows 7 PC but it must have the same bit rate as the infected PC, i.e. 64 or 32bit.

Plug the flashdrive into the infected PC.

Enter System Recovery Options by using Option 1 or Option 2
Option 1
To enter the System Recovery Options from the Advanced Boot Options:
Restart the computer.
As soon as the BIOS is loaded begin tapping the F8 key until the Advanced Boot Options menu appears.
Use the arrow keys to select Repair your computer and hit the Enter key. If Repair your computer is not in the menu you will need to follow Option 2 below.
Select US as the keyboard... Read more

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My computer is running very slow, I have windows XP. Also, programs like Nero Express have gone missing. I have a shortcut to Nero, a cd burning program, and I went to use it and it couldn't find it. As I said the computer is extremely slow. I attached the .txt file, I think thats what I'm supposed to do. Thanks guys.

Logfile of HijackThis v1.98.2
Scan saved at 8:28:15 PM, on 1/8/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
D:\Clay's Stuff\PHP\Apache2\bin\Apache.exe
D:\Clay's Stuff\PHP\Apache2\bin\Apache.exe
C:\Program Files\winupdates\winupdates.exe
C:\Program Files\Messenger\msmsgs.exe
D:\Clay's Stuff\Flash Animation\Flash 8\Flash.exe
D:\Brad's Downloads\HiJackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Mai... Read more

A:Computer Slow, files missing

You are using an outdated version of HiJackThis. Please click on the link below to download the latest version: HiJackThis_sfx.exe
1. Delete your current HiJackThis.exe file
2. Double-click on the file you just downloaded.
3. Click on the "Unzip" button to install the newer version.
4. It will by default install to the directory - C:\PROGRAM FILES\HIJACKTHIS\

I require a new HJT log to be from this newer version

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So I've been through a lot to get where I am now. My computer won't boot and initially there was a file missing named c_1252.nls. Well, I fixed that through the recovery console only to discover another missing file, c_437.nls. I followed the same steps in the recovery console to fix the missing c_1252.nls file only to discover that when I'm in c:\WINDOWS\SYSTEM32 and I do the command "ren c_437.nls c_437.old" which is the same command I used for the c_1252.nls file it gives me the following message "The system cannot find the file or directory specified." What do I do? I've had a friend who's fairly comfortable with computers to get me to this point. I know enough about computers to get myself around and fix surface level problems, but problems this complex I have no idea what to do. Please help! Thanks!

A:Computer won't boot! Missing .nls files

do a repair installation
boot from the xp cd and choose install
continue with install until windows finds the previous installation
then repair
when finished install sp2

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Hi everyone,

I am running into an issue I have never seen. I had a friends laptop that i was upgrading from windows 7. I took out his hard drive and plugged it into my windows 8 machine and backed up the files to my pc and then formatted and installed windows 8.

Once I got it all back up i setup the user profile Matt and then took the hard drive back out the laptop and plugged it into my machine to copy the (my docs, my music, my photos, etc.) back to the laptop drive. So i sat and waited for 2 hours while it copied 100GB back to the laptop drive. Once it finished i plugged the drive back into the laptop and when i booted into windows 8, non of the files appear... Nothing!

The computer doesnt even register that i copied 100GB onto the hard drive. It shows only that i am using 30GB of the 500GB drive which is not the case. When i took the drive out and plugged it into my machine to test, everything showed up as it was. So I confirmed i did copy the 100GB to the laptop drive. But when i put it back into the laptop, nothing shows up...

What could be causing this to happen? Is is because when i had it hooked to my desktop (windows 8) it was using my profile and hid the files? I am stumped... any help would be great.

on a side note... when i goto the bottom left start square that pops up.. and i right click on it. None of the (computer management, device manager, event viewer, etc.) options don't appear. Could the profile be corrupt?


A:files missing after copying to computer

Hi there, i know this is frustrating but I have a few questions first..

Can you verify that his data is in your backup folder and is complete?

Where did you copy his backed up data to?

Did you use windows explorer or another program to copy the files?

Copying files to system folders like MY DOCUMENTS, MY PICTURES, etc.. can be tricky

Its possible you may have copied them to the shortcut of MY DOCUMENTS which will actually copy it to YOUR MY DOCUMENTS because the system sees those shortcuts as %USERPROFILE%\My Documents instead of D:\user\my documents for example.

The difference being one is on the system's drive and the other on a different drive.

Check your folders to see if they have been copied there instead.

To see his actual drive from your computer, the path will be (drive\Users\Matt\My Documents..... etc..

If you go to his drive from your computer and just click MY DOCUMENTS, you will be looking at yours..

Let us know what youve found, and well get his data back where it belongs..

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I am running windows 7 home. I turned my PC on and all my documents and files seem to be missing. A lot of programs are not working or say they require installation again, such as windows media player and itunes. I attempted rebooting and a system restore which have both failed. When I search for the files in my start search bar, they appear and some things like word documents can be opened, provided that they don't require media player or some form of program I previously had to open them. The Google chrome Icon is not appearing at the bottom of my screen when I open chrome either, instead a blank sheet comes up. After reading some forums I attempted to install malwarebytes free anti-malware, which keeps crashing when I attempt to run a scan. I have also ticked the show hidden folders in folder options, which did not fix my problem. I have run an AVG antivirus scan, which is 80% done. I am no computer expert, so could someone tell me what this problem is and simple step instructions on how I may resolve the issue, I would really appreciate it.


A:Turned on computer and all my files seem to be missing. Please HELP

To me, this sounds like a serious infection.

Do you have your data backed up? You can try backup your data by following these methods:


We can attempt to clean the threats, but a better option would be a Clean Install Windows 7, especially if your data is backed up.

Please read this entirely before we begin malware removal:

Before we start with malware assistance, I want to inform you of a few things:

1.) I am not a recognized malware removal expert. I do not have a certification from a malware removal school. Having said that, I have removed a lot of malware with PCs and have years of experience.
But just like no antivirus program is 100% effective, neither am I. My goal is to simply clean up your PC from any malware, and assist you in any way possible to help you secure your PC.

2.) Sevenforums (This forum)and I will NOT be held responsible for anything that might go wrong with your pc.

3.) You agree to follow all directions given, until I advise that your pc is clean and you are free of threats. You will not abandon the thread.

The most important rule of all:

4.) YOU WILL NOT INSTALL/change/modify OR ADD ANYTHING TO YOUR SYSTEM UNTIL MALWARE REMOVAL IS COMPLETE. No files or programs or anything of the sort.

Do you agree to these terms?
If yes, reply with a Yes. If not, please state so and I will flag an official malware remover, or I will recommend another place for malwa... Read more

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Whenever I log onto my computer, I get a message that says:

"Error loading C:/PROGRA~1/UNINST~1.DLL
The Specified module could not be found."

Here is my HJT log:

Logfile of HijackThis v1.99.1
Scan saved at 12:23:36 PM, on 7/19/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\ewido anti-spyware 4.0\guard.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Common Files\Roxio Shared\SharedCOM8\RoxMediaDB.exe
C:\Program Files\Common Files\Roxio Shared\SharedCOM8\RoxWatch.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
C:\... Read more

A:Slow Computer and Missing dll files

Hello and Welcome. Please subscribe to this thread to get immediate notification of replies as soon as they are posted.

Please read this post completely before begining. If there's anything that you do not understand, kindly ask your questions before proceeding. Ensure that there aren't any opened browsers when you are carrying out the procedures below. Save the following instructions in Notepad as this webpage would not be available when you're carrying out the fix.

* * * * * *

Do this first ...

1. Download this file - combofix.exe
2. Double click combofix.exe & follow the prompts.
3. When finished, it shall produce a log for you. You will need to post that log in your next reply.
* Save the log to Desktop. We shall need to do another run later & I dont want the first log to be overwritten.

Do not mouseclick combofix's window whilst it's running. That may cause it to stall

* * * * * * ADDITIONAL DOWNLOADS * * * * * * * * * * * * * *

Download & install CleanUp.exe (not recommended for WinXP64)

Download Dr.Web CureIt & save it on desktop. We shall be using it later

'UNPLUG'/DISCONNECT your computer from the Internet when you have finished downloading.
It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence.

* * * * * *

Please disable Webroot SpySweeper, as it hinders the removal of some entries. You can re-enable it after you're clean.
To disable Webr... Read more

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Deckard's System Scanner v20071014.68
Run by David Fleming on 2007-12-15 20:32:01
Computer is in Normal Mode.

Performed disk cleanup.

Percentage of Memory in Use: 95% (more than 75%).
Total Physical Memory: 128 MiB (256 MiB recommended).

-- HijackThis (run as David Fleming.exe) ---------------------------------------

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:34:21 PM, on 12/15/2007
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Boot mode: Normal

Running processes:
C:\Program Files\AntiVir PersonalEdition Classic\sched.exe
C:\Program Files\AntiVir PersonalEdition Classic\avguard.exe
C:\Documents and Settings\David Fleming\Desktop\Program setups\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
C:\Program Files\Brother\ControlCenter2\brctrcen.exe
C:\Program Files\Common Files... Read more

A:Computer is slow and missing some files

BUMP!! Could someone check and make sure things are ok? thanks.

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I am the lady from this post.... http://www.bleepingcomputer.com/forums/ind...p;#entry1011712 I was looking into doing a system restore and I did a system recovery instead. I made a real mess. I got my computer up and running and all after I royally screwed up everything. I have been able to recover some things. I am looking for1. My old address book... which was on Incredimail and it disappeared with the recovery.2. my Palm stuff that was in here. 3. And anything else.... I dont remember.... I have various Learning disablilties so this is so hard for me to fix.Here is a wierd thing. ALOT is missing from my computer BUT there is hardly any room on my hard drive. It says I have only 9.77 G of free space. I had to override just to get it to defrag. I have a feeling that things are hiding somwhere on this. But I cant get to it. I was able to find my pictures and music and I am so friggin greatful for this. I have a compaq presario with windows xp.I have checked in the control panel and went to the add remove programs and there is not too much in there at least there is not as much as there was before. I have never been limited by space issues till I made this huge mistake.Also I have dumped all of the virus things. I just have the charter one. I cant think of anything else to put here. can anybody help me?

A:accidently did a sys recovery and looking for missing things. plus now my computer is almost full and it has never been a issue...

In Windows Explorer, click on Tools | Folder Options -> View TabCheck the following:Display the contents of system folders Show hidden files and foldersUncheck the following:Hide extensions for known file types Hide protected operating system files (Recommended)Typical names for the backup files:UserDataMy Documents.oldMy Old Disk StructureOwner.newusername (where newusername is a name picked during the Recovery)These will be in the Root of the hard drive (C:\UserData), or under Documents and SettingsYou may also have a Windows.000 or Windows.old folder.BTW: F-Secure is a very good security suite.

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My computer got turned off whem I turned it back on it said autochk not found it said skipping autochk it then starts over and does the same thing ive tried safe mode everything didn't work. What can i do

How long does this take

My computer got turned off when I turned it back on when it was loading it said autochk program not found skipping autochk then it never let's me log in it just keeps restarting

I need help getting my computer started

A:my computer says im missing files and wont load

What is the computer make and model? Did you try the repair option or system restore to a known working configuration?

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something is wrong with my d drive. so i went to dell for the drivers, but i cannot extract the file i downloaded.

A:d drive missing and can't extract files from computer

A little more information would be useful - make and model of computer; your d:\ drive - a second partition on one hard drive or a separate disk ?; what drivers did you go to Dell for ?; what sort of file is the file you downloaded ?
Come back with this and we will have a go at solving your problem.
Chris Cosgrove

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