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Inspiron 3542 - Win10 upgrade issues - SoftThinks Agent Service utilizing 100% HDD & sleep mode/power issues

Q: Inspiron 3542 - Win10 upgrade issues - SoftThinks Agent Service utilizing 100% HDD & sleep mode/power issues

Ever since I upgraded my laptop to Windows 10, this SoftThinks Agent Service is taxing my HDD to 100% slowing things down.
This is related to Dell Backup and Recovery software. I can kill this service and that's that but every-time I start up, this happens.
As for sleep mode, I will come back to my laptop and raise the lid, hit the keys, move the mouse, nothing. I hit the power button and nothing. So I hold the power button and then hit it to boot up, so clearly there are issues in relation to sleep mode and something shutting it off. (others have posted the same)
I installed all newest Intel drivers on your site and I read 1 user stated to uninstall Intel Rapid Storage, which I did. Intel Management Engine remains as I am still trying to troubleshoot. Are you testing all these new drivers you are putting out for download? Do I need to go back to Win8.1, your site said my laptop could be upgraded.
Please advise and "do the needful".

Preferred Solution: Inspiron 3542 - Win10 upgrade issues - SoftThinks Agent Service utilizing 100% HDD & sleep mode/power issues

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Inspiron 3542 - Win10 upgrade issues - SoftThinks Agent Service utilizing 100% HDD & sleep mode/power issues

same thing here as far as the power issues. you must remove the 2 other intel things that were installed along with the Intel rapid storage
intel security assist
intel management engine something or other (cant remember the exact name)
i still have the intel graphics and chipset drivers installed without any problems. it was just the intel rapid storage stuff that caused all the power , sleep mode problems..

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How can I reduce the impact that this service has on my Hard Drive?

A:Softthinks Agent Service

This file loads SoftThinks Agent Service, a component of the Dell DataSafe Local Backup utility. Top Recommended Action: You should keep SoftThinks Agent Service if you have a Dell computer with Windows and the Local Backup Utility.
If you do not plan on using the program you could uninstall it and it should remove the Agent as well.

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Are you tired of the SoftThinks Agent Service running every time you start or reboot your PC and taking up resources and slowing the PC just when you need to do something? Don't want to disable the service or uninstall the associated software?Here's a work around I'm using that seems to work.

1) Create a task in task scheduler to start the Softthinks service after system boot.Here are screen shots of what my task look like:

Note: You have to activate task history to see any thing in the history tab.Next go to services and change the start option of the Soft Thinks service to "manual".On your next reboot the Softthinks service won't start until what ever delay time you set in the task has expired.

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hi everyone,
my laptop screen goes gray (see picture below) every time the computer returns from sleep mode. the issue is resolved only after restarting the computer.
graphics drivers are up to date, any ideas how to solve the issue?
thanks :)

A:dell inspiron 13 7368 | screen issues when returning from sleep mode

I'd suggest updating the system setup(BIOS). Please watch Dell video to safety install latest BIOS version in the link below:
How to Update BIOS (Official Dell Tech Support) - YouTube

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I'm having issues with my touchpad, it gets freezed quite often. Please help me fixing this issue. 

A:Dell 3542 inspiron touchpad usability issues.

Hi Bitpocketer,
Welcome to the Dell Community Forum,
Please un-install the Touch pad drivers from the Device manager under option Mice and Other Pointing Devices. Re-install the same from the Dell's support website here http://dell.to/1hcxG98. Type in the Service Tag, select the OS type install the Touch pad drivers, restart the computer to check the functionality.
Hope this helped

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I bought a new Dell Inspiron 3542 at the beginning of February and about 2 weeks ago I started having issues. It would not turn on or load correctly. I finally figured out how to run a diagnostics test so I did and it said the short self test was unsuccessful and I had to get a new hard drive. So Dell sent one and I replaced it and turned the computer on and waited for it to load. It then stated that Windows could not be reinstalled. So I shut it down and tried redoing it. It finally loaded Windows 7 (it was 10 when I bought it). Well later that evening I tried to turn it on and the Dell logo appeared then the screen went black then the logo reappeared, etc. That was last Saturday evening. I thought maybe it just needed to rest. I went on vacation Sunday morning and just got back today and it is still not working. I tried removing the battery and doing the power cord thing and it did not work. I tried just removing the battery and pushing the power button and putting it back in like the video stated I watched the the support menu. It still isn't working. I got it to to a diagnostic test and it said everything passed. Does anyone know how to help? What could be wrong? Thanks for any input!

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I’ve been having troubles with my laptop powering on and off, as well as any time I attempt to use sleep/standby mode or hibernation. The machine is a Lenovo G500s running Windows 7 x64 Ultimate, Service Pack 1. In the mornings when I try to power it on, it usually takes multiple attempts before the computer will get past the splash screen, although all the lights on the front light up as though the machine was working. Now, once it does boot, it runs pretty much perfectly, but if I try to put the machine into standby mode, the computer will never actually reach that point – the light on the front indicating that the computer is on remains a solid color, whereas when it reaches sleep mode it is supposed to blink on and off instead. Further, the computer tells me “Windows was not shut down correctly” and gives me the options for Safe Mode, etc., when I boot it, but nothing ever appears in the Event Log to help me troubleshoot this problem.
On the bright side, I have a few crash dumps from my machine, which I have attempted to translate into a readable format using Windows Debugging Tools. I have attached these files to this post. They seem to indicate I have a driver issue, but I have already downloaded all of the most up-to-date drivers for my specific machine from the Lenovo website. (Or so I believe; I also included a driver list in this post's attachments, just in case.)
I am very frustrated by these difficulties. Any help, suggestions... Read more

A:Windows 7 power state issues (sleep mode, hibernation, shutdown)

right off you should try to do a driver update.  Or roll back depending on if the issue started after an update.
For a update of drivers go to Lenovo's website, and look for the drivers and updates.
Perform them in this order as needed.
all others. (unless Lenovo recommends other wise).  The most important are the chipset then BIOS.
Do a backup and recovery/ restore before you update your drivers.  After update use CCleaner (download it here) 
Download, launch and run the registry tab. 
After all are completed shutdown again and reboot.  Still have the issue?  Make sure to check in the control pannel under hardware for the power options, and turn off the sleep mode and see if hybernate works.  Then try it again with just sleep mode working. 
Also program like Itunes, any backup tools, and antivirus programs can cause your computer to run while it should be sleeping, and error when you wake it. Disable them,
in run type msconfig and hit ENTER
Click yes if a popup windows comes up that is UAC
Then in the first tab click on Selective Startup and uncheck Load Startup Items
Then go to Services Tab and click the box that says "Hide all Microsoft Services"
After that disable all that remain.
In the Startup tab all should be unchecked.
Click apply and OK.
When it asks for reboot allow it. 
Then is a Clean Run of of Windows.  Check to see if they error is still present.  If not, t... Read more

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I recently upgraded my Inspiron 3847 to Windows 10, and the "sleep" option under the power icon no longer appears (Only shutdown and restart). I have updated the BIOS, video driver, and chipset drivers from the Dell support web site, but still have the same problem. Any suggestions?
Update: I narrowed down the issue to an NVidia GT 330 card that I added in the video card slot. After I remove the card, the sleep option re-appears. I'm going to try adding the card back and updating the drivers for it, and see if that doesn't solve the problem.

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When I try to put my Dell Inspiron N5110 laptop into sleep mode, the screen goes dark and it looks like it's going to sleep. But the power button stays lit, and the two small outer edge lights on the front display stay lit. I can hear the motor whirring too, and it's clear the laptop is actually on and using/losing power. I am unable to get it out of sleep mode. A long press of the power button will get the computer powered up, but I am immediately taken to the "Windows did not shut down correctly" screen, and given the option to start windows normally or in safe mode.

To fix the problem, I've tried doing a system restore to a restore point before the problem started. That didn't fix it. Today I scanned the hard drive, motherboard and various other hardware, and everything passed. I did a virus scan and no threats were found. Any ideas what's going on and what I can do to fix the issue?

Specs for the laptop: Windows 7 Home Premium Service Pack 1, 64 bit, 6 GB RAM, Inter Core i5.

A:Dell Inspiron N5110 does not go into sleep mode, loses power

How long has the problem been going on? If it's within the time you have available System Restore point try rolling it back.

Sleep problems are mostly Display driver issues, so make sure your driver is up to date: First enable Automatically deliver drivers via Windows Update (Step 3) to run all Important and Optional Windows Updates, with reboots, until there are no more when you check..

Then check the Dell Support page for your Tag number to try the latest driver there.

If all available drivers don't work, then work through these Sleep Mode Problems - Vista Forums.

Establish a Clean Boot, check for errors at time of Sleep in logs, utilize System Resources from the Troubleshooting Steps for Windows 7

You can troubleshoot Sleep issues in Power Options by setting Sleep to 1 minute and Hibernate to 2 minutes to observe these timeouts behavior. I'd also try manually Sleeping and Hibernating from the Shut Down button. You want to test Hibernate too because it is an even better method to Sleep.

If all else fails trace the cause by Gathering a Startup, Shutdown, Sleep, Hibernate, or Reboot Trace - Windows 7 Forums

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Okay, so some history:

Was using an acquaintance's Linux Ubuntu server on a new hard drive b/c a virus wiped out my old hard drive and all in the three years since I received the computer, amid three cross-state moves, I've managed to irrevocably missplace all of the computer reboot discs that came with the original system (HP Ent. Pavilion dv6000 w/ built-in Windows XP Media Center and wireless card).

The Ubuntu began having problems with updating itself within three months and once it became clear it was going to be more trouble than it was worth to keep, I decided I'd better bite the bullet and spend additional money on a new server. I chose Windows XP Pro.

Did everything required, booted from the cd, deleted the largest partition, reformatted it, and everything seemed to be in working order. Then I noticed two problems in short succession:

1) No wireless... period (the computer doesn't appear to recognize the built-in wireless card). I plugged in the ethernet cable from the comcast box I'm using, and it didn't recognize anything was connected to it at all. So: NO INTERNET (I'm obviously using a friend's computer to type this).

2) The volume controls don't function either.

I've followed the desktop help options which call for going to the device manager and enabling "Ports (Comm and LAN)" or something, but there were no "port" options on the device manager to tweak.

In retrospect, perhaps I s... Read more

A:Solved: Issues wth utilizing new o/s

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When I tell it to shutdown it will shut off and immediately come back on.  I have checked of driver updates and am current for all updates.

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My Dell Inspiron 3542 power off When Booting, Sometimes on Desktop, Sometimes on BIOS.I Checked Power Adapter, Battery, RAM & Hard Disk. They Working Fine.

A:Dell Inspiron 3542 power off

Thank you for writing to us!
Kindly check if the system comes up to the Dell Logo and if it does kindly follow the steps :
1- boot into safe mode with networking 
2- run diagnostics on the systems to check if there are hard ware issues.
3- release flee power and check if the system boots 
Kindly private message the service tag and email address.

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Hey guys,
I am using dell inspiron 3542. I am facing a problem. I can access airplane mode button its not working (but other functions are working like print screen). I visited FAQs i tried reinstalling network drivers but its not working help me guyzz.?

A:air plane mode button inspiron 3542

Please click on link below, hopefully it will be of help...
How to Fix Windows 10 Airplane Mode Problem:

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I have my pc set up to turn display off after 15 mins and go to sleep in 30 mins. Hibernation is completely disabled per SSD set up instructions.

Today, I changed my HP Keyboard out for a brand new Logitech K120. The Sleep settings work as described above, but the pc will not wake up with Keyboard. The old HP Keyboard woke the pc by tapping space bar.

I have changed none of the 'powercfg' settings, nor messed with anything in Device Manager. I do not know anything about USB settings in the BIOS, so that was never tweaked. (What do I look for in BIOS?)

Could someone please help me out with this?... let me know if there are any screen shots needed to view settings.

Thank you in advance for any help.

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Hi there, I purchased my HP spectre about a month ago and have had the same recurring issue since the purcahse. When the laptop is resumed from sleep mode it sometimes has real issues. The cursor jumps about all over the screen, cortana is triggered and the laptop unusable. I'll then have to struggle to get control of the cursor, save all my work and reboot. After rebooting, the issue is resolved. Any suggestions? Thanks 

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Currently I am using Following Ram Configuration in my laptop
I want to upgrade it to 8 GB. I guess I have single slot & maximum limit is 8 GB.
Can anyone tell me how much will it cost? and where do u have service center in Kolkata, India?

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HelloI have a Dell Inspiron 3542 laptopwhen it is plugged into the charger, I have no power no LED indicator nothing ... just components that heat up in the motherboard.Maybe I have a short circuit in the motherboard.I disassembled my laptop. I downloaded the schematic: Dell Inspiron 15-3542 Wistron Cedar 13269-1 FX3MC.Well, when I plugged the laptop into the charger, the PU4503 IC (TPS51225RUKR-GP) heats up too much (soo hot), and PL4501 and PL4502 warm up a bit.please help me to find the shortcut.Thank you .

A:Dell Inspiron 15 3542 i3 no power no charging no led !!!!!

You've isolated it to a bad mainboard - which needs to be replaced.  Unless you've got several thousand dollars' worth of test/repair equipment handy,  this is a replacement - not a repair.
If you do have such equipment, and the troubleshooting skills - you can try a repair.

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Dear Friends,

Yesterday I was using my laptop as usual and suddenly saw Kernel Memory Dump BSOD and then nothing happened for more than 5mins. I used the power key to shut the computer. Now when I am trying to start it, it won't start.

I am using DELL Inspiron 15 (3542) model with Windows 10.

I tried removing the battery, and AC power and then pressing the power button for more than 30 sec and then connecting all. BUT nothing. What I can see is, the LED light blink as well as the DVD player light too.

I updated the BIOS earlier and my Windows 10 was also updated.

Please guide me on how I can fix the issue? I am in hurry as I have some important files on it and also need the laptop for some major works.

Waiting for your suitable replies...!!!

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Hi everyone; this is my first post here. I purchased a T450 (Core i7/Nvidia Graphics/SSD) last September here in Korea and upgraded to Windows 10 shortly thereafter. For the last few months (not exactly sure when it started, but I think months after I upgraded) I've had 2 system problems that may be related. #1: In my Windows power settings the computer is set to NEVER sleep when the computer is plugged in, yet sometimes (and I'm never sure when) it goes to sleep after only one minute of inactivity.  I thought maybe it happened only when the battery was charging, but this is not the case.  Resetting seems to fix the problem. #2: When I attempt to open Lenovo Power Manager 8 the application crashes and can't open.  I need to use the task manager to end the program. Has anyone else had these problems?  I'd really appreciate some help on this. Regards,Chris

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I have owned this laptop 2 Days. Was a gift from my mom.
Here is the issue:
The PC is running windows 10 home:
When I received the PC I installed the Windows 10 Anniversary update.
I set it up. That said I began installing some of my apps.
I set my POWER SETTINGS to have the Computer go into SLEEP mode when I close the lid.
OK. I did that on my way home from My Meeting  where I used it for over 2 hours.
When I opened the laptop when I got home NOTHING...Hit the Power switch...NOTHING...
Finally....I tried holding the power switch and the VOLUME switch and it FINALLY started up in DIAGNOSTIC MODE.
It says these tests would take 4 hours?? EXIT FAST: IT was already 11pm ....The computer restarted....OK...that's good.
Went to support page and had it check MEMORY, HARD DRIVE and Processor: ALL GOOD.
INSTALLED software to customize DRIVER installation to what needed to be updated:
Graphics driver and Chipset Driver installed. Great...
Tried the laptop...restarted, closed the lid--opened it....instant on WOOHOO....
Closed the lid and WENT to BED.
This morning OPENED THE LID NOTHING....NO STAR UP. Push Power button...NOTHING
HOLD power button: NOTHING....PLUG IN... Let it sit.....push power button NOTHING...
Then: a few minutes more...Started FINALLY.
QUESTION: WHY Doesn't  the computer start after a LONG sleep? WEIRD.
I thought the advantage of windows 10 was instant on??
Start Splaining: SOMEONE please or this is going back.
Thank you!!!!!

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HP Envy17
Windows 7 x 64

Many times when trying to put the computer to sleep, it either does not sleep or it will sleep but when I re-open the lid all lights and power comes on but the screen does not. This forces me to shut down the machine by removing the battery, thereby losing my work.

Any help is appreciated!

A:Sleep mode issues - Windows 7 x64

You may have to update the video drivers if you can...

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I seem to be having the same issue that many other HP users are having. If i leave my laptop unattended for a period of time the laptop will go into sleep mode, however the lights go from white to amber and then the computer will just be stuck there. After this the computer will not wake up and I have to force shut off and restart the computer. Being a student and having to do this 10 or more times everyday is really making me regret buying this computer. I have tried the graphics card solutions, tried updating drivers, tried trouble shooting, and nothing has fixed this issue. IF ANYONE could please help me I would be so aprreciative. I am willing to try anything. I have also tried the windows defender scans for malware and my computer is fine. ONCE AGAIN ANYTHING WILL HELP!!  Thanks. Mike

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Sorry if this issue has already been addressed in another post. If that is the case please point me in the right direction to locating the solution. If not, my issue is with sleep mode in Vista Home Premium edition. Vista is running on a Gateway Laptop, Model: MT3422. The issue arises when I close the laptop screen while it is running in Windows. The problem is as follows: When the laptop's screen is closed it is supposed to go into sleep mode and then when opened back up it is supposed to come back out of sleep mode. However, this isn't happening. When the laptop is closed it does indeed shut off the monitor, however when I open it back up the screen remains black and does not seem to be quite in sleep mode(there is no slow pulsating of the status lights that is supposed to mimic sleeping). However, because the screen is black it seems to be in some kind of standby mode. I have to hit the power button to get it to respond, which it does. However, It goes back into windows for about a sec or two then the screen sort of blinks real quick, then the screen goes back to black. This state does not seem to be sleep mode because as stated earlier it does not pulsate the status lights on the outside of the laptop in a slow pattern. Also, while in this state, if I press the power button it THEN goes into sleep mode and pulsates the status lights. It is like a weird “half-sleep” mode but not actually in sleep mode. I have ruled out that it could be ... Read more

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Greetings to all of you,

I've used Windows 7 RC for 3 days now, and quite love it actually. But, from the moment I installed it, I had a weird issue. Whenever my computer (laptop/notebook (whatever you call it where you're from)) goes into sleep mode, (as it was configured by default after xx minutes (can't remember)), as soon as I wake it up, it appears to have "lost" the sound driver, as it says: "no audio output device is installed". But when I restart, I can use audio speakers with no problem.

(took a while to find out problem was sleep mode, because with laptop/notebook I do --> close lid, unplug power cable -->move somewhere --> plug in power cable --> leave it for 30 minutes...... )

Summary, computer goes to sleep mode --> wake up --> audio driver is unavailable --> no sound output until restart.

A:sleep mode causes sound issues

I just installed Windows 7 RC ed. on a laptop and PC. Not only when it goes to sleep, but also on Hibernation, it would be safe to say that any form of shutdown that is not a complete SHUTDOWN tend to bring up this problem. I don't find the driver dissapeared. Only the sound muted, as I can still manage to display the sound properties and watch that little green bar activate whenever a sound emerges from the software. Simply, the sound is muted, but no I don't see any drivers dissapearing. It's bad on my laptop cause I frequently put her to sleep. I gotta restart it if I wanna hear some monster slashin on my WOW game.

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Hi Everyone!

Question regarding the Sllep feature settings on my computer. When my computer goes into Sleep mode, I cannot get it to come of it regardless of what I try unless I manually press the button on the front of the computer. Before it used to work with me depressing on the keyboard keys or moving my mouse. Is this a Standby or Hibernate feature?

Is this an option that may have been changed? Is there something I can do to correct this?

I am running Windows XP.



A:Sleep Mode/ Stand by issues

Have you checked in the Control Panel under Power Management....

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i am having issues with my system/monitor when it goes into a sleep mode or is left on over night. When i try and wake it up in the morning 80% of the time it will wake up but will only display brown/white/black vertical lines.

I am running vista home premium and am using a refurbished dell ultra sharp monitor.

Any help is appreciated.

A:Monitor sleep mode issues

Hello ConnieMac, and welcome to Vista Forums.

It may be time to exchange it for another one.

Double check to make sure that all of the monitor cable connections are not loose, graphics card is inserted completely and properly into the slot, and have the latest graphics and monitor drivers installed.

Hope this helps,

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First Issue: Networking

I don't know whats happening but suddenly past few days any time my laptop
goes in sleep mode, the network shuts off and ridiculously takes several
attempts to connect after coming back out of sleep mode. It always disconnects
and then connects "with limited access" (in other words, ziltch).

This is what event log shows:

Helper Class (RNWF MSM Helper Class) Event:

Wireless Diagnostic Helper Class Event

For complete information about this session see the Wireless Diagnostic Informational Event.

Helper Class: Native WiFi MSM
Initialize status: Success

Information for connection being diagnosed
Interface GUID: a4d82cd3-f26f-4c5a-86a7-4e928b1a8402
Interface name: Intel® PRO/Wireless 3945ABG Network Connection
Interface type: Native WiFi
Profile: Secured
SSID: Secured
SSID length: 7
Connection mode: Infra
Security: Yes
Connect even if network is not broadcasting: No

Result of diagnosis: Problem found

Root cause:
Windows cannot connect to "Secured"
Wireless association failed.

Detailed root cause:
802.11 connection failed due to status code 14: Received an Authentication frame with authentication transaction sequence number out of expected sequence

Repair option:
Try connecting to "Secured" again
If the problem continues, contact your network administrator or hardware manufacturer for further assistance.

Event Verbosity:0Click to expand...

- System
- Provider
[ Name] Microsoft-Windows-Diagnostics-Netw... Read more

A:sleep mode / network issues

Try disabling IPv6. That caused many problems on the beta versions of Vista with wifi adapters...

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I have had a (used) t440s since April 2018, and have not had any issues besides one jammed key. The frame had slight dents from the damage that lead to me purchasing it secondhand, but they did not appear to have caused any internal issues. I went on a long car trip, and the car moved around a lot/my bag was shaken. I am stating this because it may be a cause for an issue with a physical piece of the computer. While staying with family for Thanksgiving, I did not end up using my computer. I discovered in the car on the way back that when I put my computer into sleep mode by closing the lid, it would not wake up when I opened the lid/pressed the power button. However, if I forced it to reboot by holding down on the power button, it would boot as normal. If I allowed it to boot into recovery mode, wifi was shown as not available and I recieved a message that suggested that I had not turned a wifi switch on.The issue, as well as a couple of additional details:- computer will boot properly but cannot wake from sleep mode- may be due to rough handling/lack of use?- computer is running fedora 30, I tried to upgrade to fedora 31 but recieved an error message saying that "repomd.xml" was not found in metalink. could this be a cause of the issue?Any clues what could be going on and what I could do to fix it?I have the ability to dismantle the computer as I would like, although I'd like to try and keep my important files (I'll try to transfer those to flash drives if I get a chance). (... Read more

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#1 Problem: Network Connection Sporadic

Any time I go into sleep mode and return my network is *usually* ok. However, a majority of the time now even after a fresh reboot, my network shows "connected with limited access", which simply equals no connection. I do not know why this keeps happening. I've restarted my system, router, modem and still the problem occurs.

#2 Problem: Sleep Mode Takes a Long Time to Return (15-20 seconds after pressing power button)

Windows has started up:
Boot Duration : 129858ms
IsDegradation : false
Incident Time (UTC) : 2/28/2007 10:17:07 PM
Event View Logs:

Windows has started up:
Boot Duration : 42627ms
IsDegradation : false
Incident Time (UTC) : 2/28/2007 10:57:30 PM


BootTsVersion 2
BootStartTime 2007-02-28T22:57:30.718Z
BootEndTime 2007-02-28T22:59:37.879Z
SystemBootInstance 95
UserBootInstance 89
BootTime 42627
MainPathBootTime 26227
BootKernelInitTime 27
BootDriverInitTime 1567
BootDevicesInitTime 5072
BootPrefetchInitTime 51856
BootPrefetchBytes 340992000
BootAutoChkTime 0
BootSmssInitTime 4003
BootCriticalServicesInitTime 3481
BootUserProfileProcessingTime 614
BootMachineProfileProcessingTime 8
BootExplorerInitTime 1800
BootNumStartupApps 8
BootPostBootTime 16400
BootIsRebootAfterInstall false
BootRootCauseSte****rovementBits 0
BootRootCauseGradualImprov... Read more

A:network and sleep mode issues

For Problem 1 the windows power management is not compatible with your wireless network card. A reboot wont cure this, but a cold boot, i.e. shut down then restart will probably fix this. I had a similar problem on a friends vista machine with a USB wireless dongle. On suspend or hibernation the network card would not power up, in all cases a cold boot cured this.
You can probably expect a fix when MS release Service Pack 1 but be prepared to wait.

Your system takes a long time to load 129s, the days of a fast boot time are gone, its a trade off with stability versus performance, as for sleep mode this may be due to a device or driver not coming out of suspend properly.

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I upgraded to Windows 10 and I am having sleep mode and shutdown issues.   When I put the computer to sleep the screen goes off but the fan and power button light stays on.  Once this happens, the system locks and I have to do a hard restart to get it to power back up.  The same thing happens when I click "shutdown" to turn the computer off.  I get a message that the system is shutting down but it doesn't turn off.  The screen goes off but the fan and power light stay on.  Any help solving this issue would be appreciated.  


View Solution.

A:Sleep mode and shutdown issues

HOW TO RESOLVE SLEEP/SHUTDOWN ISSUES Download version 9 or 10 of the Intel Management Engine Interface (MEI) Driver.Navigate HP's Software and Driver Downloads site (http://www8.hp.com/us/en/drivers.html) to find the latest approved driver for your model.  Filter by version, selecting Microsoft Windows 8.1 on the dropdown menu.  Look for the download in the "Driver-Chipset" category.  If an MEI driver with a version number starting in 9 or 10 is listed, download it.  [Version 1.5M (http://ftp.hp.com/pub/softpaq/sp66001-66500/sp66228.exe) will work for most models.]If an MEI driver with a version number starting in 9 or 10 is NOT listed, download the appropriate driver directly from Intel (https://downloadcenter.intel.com/search?keyword=intel+management+engine).  [Version 1.5M (https://downloadcenter.intel.com/download/23091/Intel-ME-9-Management-Engine-Driver-for-Intel-NUC) will work for most models.]Download the Windows 10 "Show or Hide Updates" Troubleshooter Package (http://download.microsoft.com/download/F/2/2/F22D5FDB-59CD-4275-8C95-1BE17BF70B21/wushowhide.diagcab).Change the Windows Update Services setting from Automatic (Delayed Start) to Manual.In the Control Panel, select Administrative Tools and open Services.Scroll down to Windows Update and double-click it to bring up its properties.Click Stop to stop the service from running.Change the Startup Type to Manual and click OK.Install version 9 or 10 of the Intel Ma... Read more

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Service tag does not matchs the current system and model. On windows battery is nit charging. "Battery plugged in, not charging" error seems on battery icon. My system is Inspiron 3542 but in BIOS seems 3543. I can't change it. Some times it works sometimes does not.
System Summary

Inspiron 3543
Service Tag
Express Service Code

Operating System

Operating System

Microsoft Windows 10 Home Single Language (64-bit)


Build Number

DirectX Version

Windows Directory

System Directory

System Name

User Name

Windows Update

Automatic Updates
Automatic download and install

Last checked
2017-09-16 08:40:06


Windows Update

Automatic Updates
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A:Dell Inspiron 3542 Service Tag iDoes Not Match the Current System and BIOS

Check the system setup (F2 at powerup).  If the AC adapter shows unknown, replace it with a new, OEM Dell adapter.
If that doesn't solve the problem, replace the DC jack:
And if that doesn't do it, replace the  mainboard.
The 3541, 3542 and 3543 are all slight variations on the same system.

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Hello! Yoga 13 20175 (First Edition) - how to fix the WiFi issues and can I upgrade to Win10 for free? Do I need to buy a new WiFi module and which would be the best compatible? Thanks!

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I bought my inspiron 3542 (i5 4210u, 4gb Ram, 1TB HDD) 2 years ago. It came with windows 8.1 pre-installed and I've upgraded to windows 10 during the free upgrade period.
However, I would like to replace my existing HDD with an SSD (Amazon: https://goo.gl/tckHx2)

Will my laptop model support the aforementioned Samsung SSD ?
How do I reinstall windows 10 from my existing HDD to the new SSD? note: it's upgraded from windows 8.1 so I don't know how to reinstall an upgraded windows 10.
Would I face any issues for resetting/restoring windows after installing windows 10 on the new SSD?
Are there any drivers(Firmware, GPU, CPU,etc.) that need to be installed for win10 on the new SSD on my inspiron 3542 laptop?

Thanks in Advance!

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Hello, from few days a have problem with my AC power adapter.My system says: "The AC power adapter type cannot be determined... lalalala" when my Windows says Plugged in, not charging. CPU performance does not exceed 0,78GHz.I tried to uninstall the drivers - nothing.
I tried update my BIOS - nothing.
Replace AC - nothing
Exclude malfunctioning AC adapter.
Sometimes after a few connections begins to charge my battery, and it is a day where you do not try to charge.
But I found a solution, which is always charge my battery.
when i turn off the system, and then pulled out the battery. I push the button 'power on' for 10 seconds. And then I put back the battery and plug the charger. I turn on the system and everything works.
But once again, disconnect and plug the charger that stops charging

Where is the problem?

A:The AC power adapter type cannot be determined. Inspiron 15 3542

Are you using an original Dell OEM Adapter? When you plug in the adapter to the system, does the adapter stay firm or does it fall off easily? Is the adapter frayed? Is there any damage on the system?
Restart the system and press f2 key to enter BIOS - check the adapter status in BIOS with and without the adapter plugged in. Also, wiggle the adapter cable at the end and see if the status changes in BIOS at any point. Check the battery health in BIOS (if applicable).
Restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us.These are onboard diagnostics and they might possible pick some error if the hardware is not functional.
Since you have replaced the adapter, if the battery has good health, then then next part to be replaced would be the dc port - you would need this part - http://bit.ly/2d2vuCc
If nothing works, the motherboard might be at fault. 
If the system is under warranty, Please click my DELL-username and write me a private conversation with the service tag and your contact details(Name, Phone#, Address and Email). If there is no warranty, then you could contact our team to get a quote for a paid service call - http://dell.to/1vnT6CQ
Let us know if you have any other queries.

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I got a Dell Inspiron R15 5521 with Windows 10.   The power button on my computer has a tendency to get stuck and thus I am trying to minimize the times that I need to use it.
Is there a way for me to wake the computer up with the mouse or keyboard from sleep mode?
I can currently wake it up from sleep by closing and opening the lid but not by using the mouse or lid.  I have already checked to ensure that I have the latest drivers for both the keyboard and the mouse.  I have also checked their setting and could not find any power management options on my computer.
In addition, I would like know if I can wake the computer up from hibernate mode with mouse, keyboard or lid.

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Hello. I recently bought a StarTech MDP2VGA Mini Display Port to VGA Video Adapter Converter for my laptop, as I had a perfectly good monitor sitting in my closet that I had the idea to use as a second (extended desktop) monitor, but no VGA port built into the laptop.

Everything seems to be working great with good quality results, except for one thing, which is Sleep Mode. 9 Times out of 10 whenever the laptop goes to sleep, be it by a set time of inactivity, closing the cover, or manually telling the machine to go to sleep, when I wake it up, I get the ?blue screen of death? on my primary (laptop) display, which most of the time displays a heading of ?BAD_POOL_HEADER?, with the only way out to force the computer to shut down.

My specs are:


? Dell XPS L702X
? Windows 7 Ultimate (64-bit) SP 1

Display Adaptors:
? Intel (R) HD Graphics Family
o Driver Version:
? NVIDIA GeForce GT 550M
o Driver Version:

MiniDisplay to VGA Adaptor:
? StarTech.com MDP2VGA Mini DisplayPort to VGA Video Adapter Converter

Second Monitor:
? Dell 1907FP

The steps I have taken so far have been checking to make sure all the video drivers are up-to-date and updating where needed, uninstalling software I installed in the last few days to try to see if I was blaming the issue on the wrong thing, likewise, I did a System Restore to about 3 days back. I also installed a driver for the monitor, which all it seemed to do was to have its name display in the Device ... Read more

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So, sometimes when my Win 8.1 machine comes out of sleep mode, it seems to lose focus. What I mean by that is some items in the notification area disappear and that item no longer works.

Example: Windows just came out of sleep mode and now my Outlook icon has disappeared in the notification area and Outlook is no longer functioning. Same happens with other items in the notification area like Catalyst Control Panel, SoundBlaster soundcard control panel, and a few other items. They just disappear from the notification area and cease to function. The only way to get them back and functioning again is to restart the PC.

This only happens when the PC comes out of sleep mode, though it is random.

Any ideas?

BTW you can view my system specs for questions concerning it.


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Hi guys, I have a dell inspiron 15 3542. Im planning on upgrading the wifi card to some third party card. My question is, is the wifi card binded or proprietary to the system? Is there really anything preventing me from using a third party adapter, provided it is the right form factor and is the same slot?

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Hi everyone. Basically when the PC goes into sleep mode it often has issues coming out of it. For example when you press the keyboard or mouse it sometimes does not respond. You then proceed to hold down the power button but this doesn't do anything either forcing a hard power down to reboot.

Upon reboot the bios seems to have an issue requested on start up whether to edit settings or use default (F2) and continue. I do F2. PC goes on and stays "restarting windows" only to come up limping. Clock is back in 2004 and so forth requiring another reboot to get things back to normal which solves the problem.

Why is this occurring and should I just turn off all power save options which I prefer not to? Any advice is appreciated.

A:Issues with sleep/power save modes

Please post the make and model of your computer. Seems that your CMOS battery may be dead which will indicate the year being 2004.

CMOS Definition (CMOS Battery)

For the sleep problem boot into your system follow these instructions how to delete the hibernation file (hiberfil.sys) Windows 7 - Delete Hibernation File (hiberfil.sys) - Help Desk Geek
This will delete the hiberfil.sys file which is safe.

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From what I've read I know that you can't choose a default program to open .file type files. My problem is that all of my file type files seem to have a default program set for them which is Mass Effect 2. I'm not sure how this problem originated as it's been this way for awhile.

How do I delete this setting?

A:Laptop will not go into sleep mode / File assoc issues

I have an HP 8530W laptop and for the past month or two now it has refused to go into sleep mode (I've owned it for about a year in a half). My settings in the power controls are correct so I know that's not the problem.

If I just close the laptop it is supposed to go into sleep mode no matter what settings you have on. But when I close it now it never goes into sleep mode and you can't start it back up. You have to manually power off the laptop and start it back up. Upon startup it says that windows has just recovered from a blue screen.

Any advice would be greatly appreciated as this problem is extremely bothersome.


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Hello, hopefully you guys can help me from spending money on new hardware (although I'd love to lol). I've had a BSOD issue for the past 3-4 months. It usually happens when I wake my computer up. Once I get the BSOD, it restarts, usually hangs up before getting to Windows or as Windows is loading, and I have to shut it down again for a minute or so before it will boot to Windows. I have reinstalled Windows multiple times on multiple hard drives. I just bought a SSD. I have a feeling this is a hardware issue and I'm thinking about upgrading to Intel's latest processors but I just want to make sure that I wouldn't be wasting my money in case it is something else besides the motherboard/processor/memory. Thanks for taking the time to help!

A:BSOD Issues When Waking Computer From Sleep Mode

Are you spanning your desktop or cloning them?

I see you have 2 diff resolutions..

Is your E: drive "My Passport" actually internal or is it an external drive?

You have a gazillion drives, can you send a screencap of your disk managment.

Are you using any of these other drives as a readyboost or as the pagefile.sys location?

If windows is trying to read from one of these drives when it wakes up and theyre still asleep or still waking up, you may get errors including BSOD..

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This happens randomly.  I can't seem to reproduce it on call.  Basically I close the lid to put it to sleep but the computer doesn't go to sleep. Airplane mode just turns on but the laptop stays on. 

A:Dell XPS 13 9350 Airplane mode sleep issues

Hi Viper2ko,
Thanks for writing to us. 
When did the issue start?
Please update the BIOS and video drivers, also check the advanced power option settings ensure nothing is hindering the sleep mode from working. 
Also do let us know what windows the system is running on, do PM us the system tag# by clicking on my name in blue and select send a private message .
Meanwhile you can go through the below steps to check more on the issue
Open the Start menu and then enter cmd into the search box. Hit enter and the command prompt window should open for you. If not, click it in the search result list.
Note: it is possible that you will need administrative privileges to complete the next part successfully. If you are having trouble, you can attempt to run cmd as Administrator. To do this, search for cmd again, and then right-click it and select Run as administrator.
Now that you have the command prompt window open, enter the following at the command prompt: 

powercfg -requests
There is a space after powercfg
Hit enter . 
If any process or device is preventing your system from going into sleep mode, information about it will be displayed here. The program will attempt to give you precise information on the disturbance
Though we can always rely  on this method, but good to give it a try.



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I am looking for some guidance on this issue on how to proceed. Here is my issue. I have a Dell Inspiron 20- 3048 All-in-one.
Upon pressing the power button, the hard drive lights up white for about 2 seconds and then the power button light turns orange and then flashes 3 times, then nothing for a few more seconds, then flashes twice, then nothing, then back to the 3 times, so on and so forth. The fan continues to run and there are no beeps. Here is what I have tried so far:
I went online and it appears it could be a power related issue. I have replaced the motherboard and I have replaced the power adapter that goes to the motherboard. I have tried 2 different power supplies but still have the same issue. I have unplugged the SATA hard drive and DVD drive from the board but still have the same flashing orange power light. I have taken the memory out and switched slots on it but still the same result. I am not sure what else the issue may be. I do not want to spend a ton more money on this unit but am not sure what to try next. Any ideas/direction are appreciated.

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Hello I have owned my Inspiron 7537 for a while now and I have just recently began having problems with my AC adapter, and then it proceeds to throttle my performance. When I use my adapter on my own laptop I get the error message "plugged in, not charging" and performance isn't choked off. However when I use this adapter on another dell laptop i do not get this error message. This just started today by the way.
I have tried multiple times to fix this, from updating my bios, to taking out the battery and putting it back in, etc. I'm starting to worry that this might be a problem with my motherboard and the power regulation on that.
I would appreciate a rapid response as this is both my school and work machine, and I can't complete my work without it 

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I have been recently having issues with my Dell studio 540. When I put it into sleep mode it is taking as long as 20 min to come out of sleep mode. My monitor is an LG 227 and the power button goes from orange to flashing blue, but never comes on directly during those minutes til the screen comes on. If I put it into sleep mode and go to wake it with in a few min, I usually dont have problems with the monitor resuming, but if I am away for some time it will go back to taking forever to come back on. I am assuming this is a standby issue rather than a monitor issue. I did an event viewer and I have several critical, errors and warnings all related to standby issues with some of the following details


Log Name: Microsoft-Windows-Diagnostics-Performance/Operational

Source: Microsoft-Windows-Diagnostics-Performance

Date: 7/26/2011 11:45:25 PM

Event ID: 302

Task Category: Standby Performance Monitoring

Level: Warning

Keywords: Event Log


Computer: Terry-PC


This driver caused a delay during standby while servicing a device:

Driver File
Name : \Driver\usbuhci

Driver Friendly
Name : UHCI
USB Miniport Driver

Version : 6.0.6001.18000

Driver Total
Time : 25ms

Driver Degradation
Time : 7ms

Incident Time
(UTC) : 7/2... Read more

A:Standby Issues computer is taking forever to come out of sleep mode

Hello and welcome.

When doing a system restore you need to go back at least 5 days before the problem started, heres how...

Create a Recovery Disc

System Recovery Options

System Restore

If this fails let us know...

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I have 3 issues with my Dell 3147 laptop.
The first one has to do with the keyboard and touchpad. For no apparent reason, the touchpad will disable and re-enable itself and in the process the physical keyboard will completely disable and won't enable again unless I restart the laptop
Second issue has to do with the sleep mode. Whenever I put the laptop on sleep mode I cannot go back to my session and have to press the power button for several seconds until the laptop resets/restarts completely.
Third issue has to do with the screen. It will flip upside-down without me doing anything, which means that I need to manually revert it using the keyboard shortcut everytime.
Appreciate any help.
My laptop is still under warranty, only bought it 10 months ago.

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