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Windows Explorer Crashes when opening system from Control Panel

Q: Windows Explorer Crashes when opening system from Control Panel

Hi. I have a problem and the issue is that when I open Control Panel and click System, Windows Explorer crashes. I have searched online and tried a few solutions but none have worked. Please help if you can. Let me know if you need any additional info from me.

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A: Windows Explorer Crashes when opening system from Control Panel

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My Win 7 Home Premium pc has just started to have an odd problem.
If I open Control Panel > System, Windows Explorer crashes; "Windows Explorer has stopped working" dialogue. It does not happen when  I select another option in Control Panel.
Any advice please?

A:Control Panel > System crashes Windows Explorer

Have you tried running
sfc /scannow from the CMD prompt with administrator rights?

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Explorer.exe quits working when I try to start control panel. I get "Windows Explorer has stopped working" then the window changes to "Windows Explorer is restarting". This is a left button click and it does not matter where I try to start control panel. Any help would be greatly appreciated.

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After a few months of using Vista Ultimate, I have discovered that whenever I try to open the Control Panel or the Network and Sharing Center, explorer.exe crashes with the faulting module being ntldll.dll. When I try to open these sections in Safe Mode, everything works fine. Any ideas?

Asus P4P800 Deluxe Motherboard
Intel Pentium 4 CPU 2.60 GHz Overclocked to 3.12 GHz
Seagate ST380011A 80GB Hard Drive
Leadtek WinFast A340 TD [8x AGP Version]
2 x 256 mb Kingmax RAM
2 x 512 mb Generic RAM

A:explorer crashes when opening Control Panel and Network and Sharing Center

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Every time I try to access Control Panel, System, it crashes Explorer. Here are the info from Problem Details:
Problem signature:
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.1.7601.17567
Application Timestamp: 4d6727a7
Fault Module Name: StackHash_9038
Fault Module Version: 6.1.7601.18247
Fault Module Timestamp: 521ea91c
Exception Code: c0000374
Exception Offset: 000c3873
OS Version: 6.1.7601.
Locale ID: 1033
Additional Information 1: 9038
Additional Information 2: 9038970aa2faae7bd8319974d3df268c
Additional Information 3: b13f
Additional Information 4: b13f6d12af9bd5a4ea54a0bb5a0d7ee6

I also know I have successfully installed Java Version 7, Update 75 and it successfully runs in Chrome, but if I try to verify it in IE 9.0 it tells me it is unable to verify the version. If I try to access a website that has a java applet using IE 9, such as http://www.adobe.com/products.flash.html, it gives me an error message that says Internet Explorer has stopped working and the Problem Details are as follows:
Problem signature:
Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 9.0.8112.16633
Application Timestamp: 54e8be59
Fault Module Name: StackHash_00b1
Fault Module Version: 6.1.7601.18247
Fault Module Timestamp: 521ea91c
Exception Code: c0000374
Exception Offset: 000c3873
OS Version: 6.1.7601.
Locale ID: 1033
Additional Information 1: 00b1
Additional Information 2: 00b1e95e0ee62fb2cbe892334a6c... Read more

A:Control Panel - System crashes Explorer

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This is getting frustrating. I have a computer running xp professional version 2002 with sp2. When I go to control panel, I get windows explorer has encountered a problem and needs to close. The thing that is the most frustrating is that this only starts happening after using the pc all day. First it will error once I am in the control panel and click on something, and then after a while and even a restart I get the error when I try to open control panel. Could not find much info on this specific error sequence so I decided to post. Thanks for any info.

A:Windows explorer error when opening control panel

I went quite a while without this problem but now it is back. Any suggestions?

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Most of the time when I open up Control Panel it stops responding and then I am presented with the option to find solution and restart. This forces a restart of Windows Explorer. Error I get is below, any additional information needed please let me know.


A problem caused this program to stop interacting with Windows.

Problem signature:
Problem Event Name: AppHangB1
Application Name: explorer.exe
Application Version: 6.1.7600.16450
Application Timestamp: 4aebab8d
Hang Signature: 4f45
Hang Type: 517
OS Version: 6.1.7600.
Locale ID: 1033
Additional Hang Signature 1: 4f45a8887e109520c8aabb9985713d0b
Additional Hang Signature 2: 475a
Additional Hang Signature 3: 475a99799c85b42ecec6f9f49893cef7
Additional Hang Signature 4: c3e7
Additional Hang Signature 5: c3e7cd9c9f96c80083bbc5d0c034df8c
Additional Hang Signature 6: 9cc8
Additional Hang Signature 7: 9cc802490827c56e50c3d7db600befb9

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:

A:Opening up Control Panel crashed Windows Explorer

Please try this: Generating a memory dump for a hung process

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Everytime I try to go into my control panel, a message pops up saying that windows explorer has encountered a problem and needs to close, then it closes then comes right back on. But it still wont let me into the control panel. Can anyone help?

A:Windows Explorer Shuts Down When Opening Control Panel

Which OS are you using?

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For some time now whenever I click on control panel, it seems to open ok, but then when I select something windows explorer has a problem and has to restart. Then when I go back to control panel it works ok.

I've read about the normal solution to this problem is locating corrupt .cpl files in the windows/system32 directory.

Maybe I'm doing something wrong because when I double click on them all they all seem to work - so does this mean none of them are corrupt?

Any suggestions?


A:Control panel crashes explorer.exe (Windows 7 64 bit)

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what should i do? does this pose any threat?

A:HELP! runtime error! c:/windows/explorer.exe when i try opening control panel

Duplicate of http://forums.techguy.org/windows-nt-2000-xp/813195-runtime-error-c-windows-explorer.html

To be closed.

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how do i solve this problem? 0_o please help!

A:runtime error! c:/windows/explorer.exe when i try opening control panel

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I?m running Version 2002 WindowsXP Pro SP3. Intel Core 2 Duo, 2 GIG RAM. All updates are current. Every time I click on control panel windows crashes. I get the error message windows explorer has encountered a problem and needs to close. As soon as I click on send or don?t send for the error report the task bar and all my desk top icons disappear or refresh. When the task bar returns it?s missing one or two of the icons. SoundBlaster volume control icon is always missing. When I check event viewer, under applications, the error message is always the same faulting application explorer.exe at module ntdll.dll. I?ve gone through all my programs and uninstalled all the ones I no longer use. I?ve cleaned all my temp files and junk files. I don?t believe it?s being caused by spyware or malware. I?m careful and I?m running a good anti-spyware, webroot. This is what I?ve tried so far; I tried system restore but it doesn?t go back far enough. I?ve had this problem for almost a year but it was random and then only when I clicked on a task after control panel. Under Performance-Data execution prevention, I have windows and windows services only checked. I tried disabling all the services under msconfig but it still crashes. I?ve run check disk twice and I?ve run sfc /scannow twice with no luck. I?ve searched online and Microsoft support and finding someone else with the same problem is easy however no one seems to have a solution for this problem. One other thing I?ve noticed while sear... Read more

A:Windows explorer crashes when I select control panel

Hi -If this is not moved to another area of the forum - Here is one idea -Have you run any anti Malware programs as well as your VIPRE (Webroot Antivirus)-You can install the latest free version of Malwarebytes' Anti-Malware from hereIt may pay to download Malwarebytes and scan with that - You will need to also perform these tasks when running Malwarebytes -For those using VIPRE PREMIUM and having problems with V1.46 Malwarebytes updating, here is one fix.Open VIPREClick Web Filter SettingsClick Allowed Web SitesAdd "data-cdn.mbamupdates.com" (without the quotes)click OKClose VIPRENow MBAM V1.46 should update normally.A picture of VIPRETo assist you -Thank You -EDIT - This is only one check - There is most likely other problems there also -

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Hey Guys,

I'm struggling with this problem in the last couple of days. My control panel lets Windows Explorer crash when I click an option inside the CP. I did few virus scans but there's no threats detected.

Here's a little preview I had captured:


Solutions will be greatly appreciated...
my specs:
Windows 7 Ultimate 32-Bit
AMD Athlon X2 64 5200+ 2.7GHz Brisbane
inno3D GTX 260 216 Freezer X2 448-Bit 896MB
4GB (2GB x2) G. Skill DDR2 6400 @ 800mhz (5-5-5-15: 2T, 2.04v)
Corsair 1000HX PSU
1x 320GB S-ATA HDD
2x 160GB IDE HDD
1x Ext. 2TB HDD

A:Solved: Control Panel crashes Windows Explorer in some options...

I like the youtube video. It shows us exactly what you were doing and what happened.

You can access Event Viewer from Start > Run and type eventvwr.msc so you don't have to access it from Control Panel. Look for red errors in System and Application that occured at the same time as your problem. The event logs may contain useful information about the cause.

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Please help.

Every time that I select the remove option in "Control Panel_Programmes and Features_Uninstall or change a programme", Windows explorer crashes.

A:Windows Explorer crashes and Restarts when removing program in Control panel


How long has this been going on? You may want to try a system restore.

You may also want to do a repair install.

Links are for Windows 7, but works for Vista too.

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Hi everyone! I am having a problem with Windows Explorer that upon opening the Computer window or the Control Panel, the screen is blank with 4 icons (Favorites, Libraries, Homegroup, and Computer) in the left pane.

Windows gave me a notice about MS SkyDrive was causing a problem, but uninstalling it was of no help. Any suggestions?

PS: Maybe I should remove DreamScene?
UPDATE: DreamScene removed with no change.

A:Windows Explorer - Control Panel and Computer windows empty on opening

Note the green in the Address bar at the top. Wait for it to complete (goes all the way to the right) then you should see content in the right window.

This happens to me some times as well but I have no idea why.

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Hi all,
I am having major problem with my new Vista based laptop.

Whilst setting it up I seem to have been infected with spyware/adware/malware and whislt it is now clean thanks to a combination of Norton, Registry Mechanic and Spyware Doctor when I try to use control panel or windows explorer it opens momentarily and then closes automatically without being able to see any icons etc

I have tried system restore but this won't work on any restore point as it comes across and unexpected error.

I am at a loss what to do, the Compaq laptop came with Vista preloaded so I cant reload, I am worried as because my laptop was working ok after transferring all my files from my old laptop I havent had chance to make a backup and the files on my old laptop have been deleted to re build that for my son.

Any suggestions or help would be greatly appreciated.

A:Windows Explorer, Control Panel or any system programs won't work

Hello Steve J W

Welcome to TSF

It is possible that the behaviour your experiencing is still related to a virus

Can you please Look over the First Steps At Removing Malware



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Hi everyone,

First off I'm a new user, so apologies if I do anything wrong. I've done a few searches but can't quite find what I need.

I'm trying to sort out my sister's computer for her, which has gone a bit wrong.

Computer: Acer Aspire 5338

Symptoms: Internet explorer not working (does not open, although computer thinks about it slightly before hand)
Control panel does not load (non of the icons load, and it does not respond, has to be shut down by task manager)
Same problem with the Network and Internet box
Supposedly Safari works, but I can't get it to now.

Could it be a virus? Or a complete windows failure?

Quick help would be much appreciated!



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I'm having trouble with a gateway p4 running XP pro. When I click control panel from either the start menu or from my computer, it 'crashes' explorer and reloads the desktop.

If I manually lanunch 'control X.cpl' it loads the control item. Or if I run control from the command line, it opens normally. Also the control panel icon ususally works in safe mode.

I think this is a bad reg setting, or a clsid issue.

any help would be much appreciated.


A:Control Panel crashes Explorer

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I've just noticed then when I go Control Panel>Desktop Background, explorer.exe will crash and restart. I really don't know what would cause this, but it seems strange that it would only affect that and not any other option in Control Panel. Thanks!

A:Explorer.exe crashes in Control Panel

Must of been some weird fluke because it works fine now.

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everytime i want to open anything in control panel my explorer.exe crashes
here is the info

Problem signature:
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.1.7600.16450
Application Timestamp: 4aeba271
Fault Module Name: StackHash_bc86
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdadb
OS Version: 6.1.7600.

any help??

A:explorer.exe crashes when i browse the control panel

Quote: Originally Posted by OvidiuS

everytime i want to open anything in control panel my explorer.exe crashes
here is the info

Problem signature:
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.1.7600.16450
Application Timestamp: 4aeba271
Fault Module Name: StackHash_bc86
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdadb
OS Version: 6.1.7600.

any help??

We could actually use the DMP file if you are having blue screens. use these to find and upload it to us. http://www.sevenforums.com/crash-loc...d-problem.html


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So I can't get to add/remove programs, etc. Vista Home Premium, w/o SP (another issue for a different post)The error details are:Problem signature: Problem Event Name: APPCRASH Application Name: Explorer.EXE Application Version: 6.0.6000.16771 Application Timestamp: 4907deda Fault Module Name: kernel32.dll Fault Module Version: 6.0.6000.16820 Fault Module Timestamp: 49952034 Exception Code: c06d007e Exception Offset: 0001b09e OS Version: 6.0.6000. Locale ID: 1033 Additional Information 1: 8d13 Additional Information 2: cdca9b1d21d12b77d84f02df48e34311 Additional Information 3: 8d13 Additional Information 4: cdca9b1d21d12b77d84f02df48e34311Read our privacy statement: http://go.microsoft.com/fwlink/?linkid=501...mp;clcid=0x0409 TIA,dean

A:Explorer.EXE crashes when control panel is opened

another issue for a different postYou should keep all issues concerning very same computer in one topic, as those issues may be connected.

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I'm having a problem with explore.exe crashing when I close control panel, it seems to only happen when I close control panel, I have no problem opening any other programs. folders or files.

I have removed everything that I installed right before I started having the problem and after I started having it.

At first I was getting this error when closing Control Panel, [Application error: Explorer.exe 'The instruction at..... referenced memory at "0x00000000". The memory could not be written]

And also nothing was showing up in my Event Viewer Application and Security logs, I could view the system log by hitting refresh though.

Since then I ran 'sfc /scannow', 'chkdisk /f', 'defrag' and reverted to IE 5, Ran full system scan with Norton AV 2003 Pro, SpyBot S&D, Hijack This, and Norton's Tool for cleaning Blaster.Worm. Oh Yea, ran Windows Washer to.
This fixed the Event Viewer, and also fixed this error[Application error: Explorer.exe 'The instruction at..... referenced memory at "0x00000000". The memory could not be written].

I did the defrag last after and running all the above mentioned tools and uninstalling all the software.

About the first 2 hours or about 30 times I opened and closed Control Panel after doing the defrag everything ran fine, then I started getting the "Explorer.exe has generated errors......"
(BTW Zone Alarm is not installed at the moment, I don't think that i... Read more

A:[Resolved] Explorer.exe Crashes when closing Control Panel

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I have explorer.exe crashing when I try to open the Control Panel on Seven x64 and on some right clicking on files and on anything I search or try to open in the Start Menu.
I think the problem started after I created the Godmode folder through Windows 7 Manager from Yamisoft (I managed to get rid of Godmode anyway).

I can access all components of the Control Panel through the cpl files in Windows directory and none crashes but if I try to open the main Control Panel window explorer crashes.

I run ShellExView and disabled all Shell extension which are NOT from Microsoft and the problem persist.
The problem doesn't occur in Safe Boot mode.
I checked the Event Viewer and the explorer crashes have this info:


The description for Event ID 1000 from source Application Error cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
– Provider
[ Name] Application Error
– EventID 1000
[ Qualifi... Read more

A:Explorer.exe Crashes Constantly When Accessing Control Panel

Any suggestion at all anyone?

Thank you

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Hi There
After updating windows 8 when I try to launch system properties, explorer hangs and restarts itself but I noticed that it gives me activation section Product ID:Not Available...... Any Ideas ???

A:Windows Explorer crashes while opening System Properties

Try removing the update and see what happens.

Maybe take the time and fill in your system specs as well.

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Please help! I cannot open IE, word, or the control panel. My computer will periodically crash! I noticed norton trying to stop webenhancer from downloading. Norton did not pick up any viruses. Ad aware picked up no spyware. I really need to be able to use this computer and would truly appreciate any advice with this computer.Here is my hijack this file:Please help! I can't access word, internet explorer, and the control panel. Norton tried to stop Webenhancer from downloading. When attempting to access IE i get an message that internet explorer has encountered a problem and needs to close. My computer sometimes just freezes.Here's my hijack this file, I'd appreciate any help (I really need it!!!):Logfile of Trend Micro HijackThis v2.0.2Scan saved at 9:46:15 PM, on 6/3/2008Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Boot mode: NormalRunning processes:C:\WINNT\System32\smss.exeC:\WINNT\system32\csrss.exeC:\WINNT\system32\winlogon.exeC:\WINNT\system32\services.exeC:\WINNT\system32\lsass.exeC:\WINNT\system32\svchost.exeC:\WINNT\system32\svchost.exeC:\WINNT\System32\svchost.exeC:\WINNT\System32\svchost.exeC:\WINNT\System32\svchost.exeC:\Program Files\Common Files\Symantec Shared\ccSvcHst.exeC:\Program Files\Common Files\Symante... Read more

A:Cannot Open Internet Explorer, Control Panel, Word + Crashes

Welcome to the BleepingComputer Forums. Since it has been a few days, please post a new HijackThis log. Thank you for your patience.If you have already posted this log at another forum or if you decide to seek help at another forum, please let us know. There is a shortage of helpers and taking the time of two volunteer helpers means that someone else may not be helped.

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hi ,
got a new system this week , installed win xp sp2
all was ok ,
i left pc downloading something for 3 hours , without doing nothing else
and when i got back , it started to crash and restart explorer.exe everytime i close my computer / control panel / folder i made on desktop

all icons and task bar disappear and then reappear
at the begining it also said something about DEP and dr watson
usually it doesnt say it anymore

i googled and saw people had same prob , but no of the solutions worked for me

thanks in advance for any help

A:explorer crashes everytime i close control panel / my computer

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When I open Control panel and then printers, the properties window will not open fully. Part of the info is cut off. There is no maximize button and I can not drag any corners. Reloaded print driver, no help. Anyone with any ideas.

A:control panel windows not opening fully

Welcome to TSG!

I'm guessing you mean that after going into Printers and Faxes, you right click your printer, and then click Properties?

Give this a try:
Right click the Desktop, click Properties
Click the Settings tab
Click the Advanced Button
On the General tab, change the DPI setting:, if it's Normal, change to Large, if Large, change to Normal.
If it's Custom setting..., click the down arrow then click Custom setting... and note the settings, then change to Normal
Click OK until you are back to the Desktop
Repeat the process to restore your original DPI setting:

Now check Printer Properties again.

Thanks to this post by Moper for the above.



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Seriously. What?

I click Control Panel. The window then opens and closes really fast! I opened/closed other folders and programs w/o this problem. It's just the CP. Restarting doesn't help.

I haven't downloaded anything suspicious lately either. This PC was just built like less than a month ago and the install was a fresh one.

Thanks for any help.

Edit: btw the same thing happens when I search for control panel in the windows menu startup thing (... what is it called?) and click the link that shows up.

A:Control Panel windows closes milliseconds after opening it...

You could have a malware problem. I sugest running a complete virus, spyware/adware scan and download HighjackThis and post your log in the security section for someone to analyize. If you need a good spy/adware program I suggest Windows Defender. It is pre installed on Vista you may have to turn it on. It will let you know when you click on it in the start menu. I hope this helps you. Please let us know how you are making out with this.

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Whenever I try to open Control Panel (Start-Settings-Control panel) I get the message "Windows cannot find ?(null)?". If I do a Start-Run-"control" it works fine. How can I check and possibly fix the shortcut to this program?

A:Get "Windows cannot find ‘(null)’" when opening Control Panel

If it opens OK with the command, it's a corrupt shortcut.
Just delete it and make a new one

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I present to you today a most peculiar computer with a MYRIAD of problems, it seems.

The computer in question has been in use for about two months, I'd say. It's about six years old, but we just recently had a need to use it, so I had a tech person clean it off, fix any problems, and it was sent back to me in working condition. I loaded up my programs without many problems, except one...

The scanner portion of my printer/copier/scanner combo device never would operate. The printer is fine, but the computer ALWAYS gave me the "Found new hardware..." bit, regardless of what drivers I installed. I get the sneaking suspicion that this is related to my current woes.
Otherwise, the computer operated just fine. UNTIL, that is, last week. A friend tried to install a game to the computer, and finally gave up, having never gotten it operation. Files installed just fine, but my DirectX wasn't up to date. We tried to update it, but to no avail. Always got the same error messages that DirectX needed to be updated in order to start the game.

A few days after, I'm trying to connect a "MagicJack" to the computer for my grandmother. The MagicJack doesn't work. I spend a few hours with the abomination that is MagicJack Technical Support only to have them tell me that I need to restart/unplug-replug/install some updates. Surprise, surprise, the updates won't install. The MagicJack never works.

And finally yesterday... I was attempting to ins... Read more

A:My Computer Hates Change : Explorer.exe, control panel, system restore problems

How about safe mode with networking? press F8 as soon as you turn on the computer and select safe mode with networking. Try a system restore from MSconfig. In Msconfig you have a button that says Lauch system restore.

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Ahh where to begin.. I'm working on a Gateway GT540, (Me thinks computer specifics have no influence in my problem) and it starts with a "I cant get a dial tone" I find out later that this is a problem with the the NID on the ISP's side. In troubleshooting this problem, I find that everytime i try to open the control panel, or computer, or much of anything else for that matter... Explore crashes and all i have left is an empty desktop and a cursor. Sometimes Explore comes back... sometimes it doesn't. I've googled this problem every which way i can with no perfect fix.

I did manage, through many failed... "approches" if you will, to get into my control panel long enough to fix my internet problem. I learned that the only window i could keep open without either dissapearing on me, or crashing Windows Explore, is Internet Explore. Once there i go into my "c:windows/system32" folder, and Ahhhhh yesss!! I want to allow it to do so!!! I created a new folder on my desktop, and cut and pasted a few .cpl files from system32 to this new folder. (The ones that could be pasted without giving me beef about my permissions) After doing so Vista would allow me into my control panel/ computer/ network etc... but if i reboot...Im boned.

I now only have to go through the process mentiond above, and go as far as open my system32 folder, and view the files. And like magic i can open my control panel/ computer, what have you.

So is there anyone out there, an... Read more

A:Control Panel, Computer, etc... crashes Windows Explore. Bumbing me out! Please help.

Have you tried disconnecting the internet cable, then checking your computer settings and error logs.

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I am facing an issue. On Exchange server, whenever I open Internet Explorer- the server restarts. This happens every time. Can some one please help me out. what causing this restart? OS version 1607.

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Can't get any of the above to open...

Here's the Deckard

Deckard's System Scanner v20071014.68
Run by pancho on 2008-03-11 09:14:27
Computer is in Normal Mode.

-- System Restore --------------------------------------------------------------

-- Last 5 Restore Point(s) --
15: 2008-03-11 14:00:36 UTC - RP788 - Deckard's System Scanner Restore Point
14: 2008-03-10 19:30:04 UTC - RP787 - Removed Jasc Animation Shop 3
13: 2008-03-10 19:27:25 UTC - RP786 - Removed Jasc Paint Shop Pro 9
12: 2008-03-10 19:24:55 UTC - RP785 - Removed Motorola Phone Tools
11: 2008-03-10 19:24:46 UTC - RP784 - Removed Motorola Phone Tools

-- First Restore Point --
1: 2008-03-01 20:54:19 UTC - RP774 - System Checkpoint

Backed up registry hives.
Performed disk cleanup.

System Drive C: has 1.04 GiB (less than 15%) free.

-- HijackThis (run as pancho.exe) ----------------------------------------------

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:15:43 AM, on 3/11/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16608)
Boot mode: Normal

Running processes:
C:\Program Files\Symantec AntiVirus\Smc.exe... Read more

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A friend of mine is having issues with his computer. He asked me to take a look at it and here is what I have found:

Windows explorer does not open. I tried using the windows button and "e", the windows explorer shortcut and using task manager to start the task. None have worked. What the computer does is blank wallpaper for a second, the desktop icons start to appear and then nothing.

He has the same problem with Internet Explorer and Control Panel.

I can go into safe mode and get into all three, no problem.

My guess is that someone has hacked in and made a few registry edits.

Does anyone here have a quick fix or some utility to fix this.

I can do a system restore because it is XP. But I would rather use that option last. I can run HackThis! but not until tomorrow.

Thanks for any help.

A:No windows explorer, IE or control panel

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The Explorer.exe issues only just started after doing all the windows updates, was like 160 odd updates. It also happened at the same time i could no longer open Java Games or Steam. Steam just closed itself, Java games come up with the java binary stopped working
I had issues before with Random Bluescreens when gaming, I reinstalled SP1 and they sort of stopped for awhile. Now the PC just randomly, Completly shutdown. When restarting i don't get an error like i was before but making it impossible to play anything. I ran Malware Bytes and Sophos Virus removal tool along with a few other different antivirus, All came back clean. Used the Sfc scanner and it came back with no problems

A:Explorer.exe Crashes when Opening System Properties. Random Shutdowns

Could you fill out your system specs so that we have an idea of what kind of hardware we're looking at? It will make it easier to help you.

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Initially, I have an issue that suddenly I cannot open Windows Explorer and Control Panel and I am able to fix it by my self as in my post here (Can't open Windows Explorer/Control Panel for domain user).
Where the issue only appear if I login as Domain user.

But then, after I restart my laptop and login again as domain user, it happened again.
And only if I login as domain user.
Just curious that it is related with windows update or other update from other programs.

I search for this issue and I found that after updating new IE-9 it will have this issue.
Is it correct?
If 'Yes', how to fix it? Because I am not sure that I can use System Restore for my laptop.
And why it happen only for domain user and not with local user (local admin or normal user) ?
Thanks in advance.


A:I cannot open my Windows Explorer and Control Panel (Again).

Try running a system file checker scan from an elevated command prompt (option two.) If any problems are found run the scan 3 times rebooting in betwen eah scan.

SFC /SCANNOW Command - System File Checker

You could also see if there are any application conflicts by performing a clean boot.

Troubleshoot Application Conflicts by Performing a Clean Startup

If still no joy, one of the Forum experts prepared this troubleshooting guide that might help.

Troubleshooting Steps for Windows 7

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I haven't been able to open Windows Explorer, Control Panel, Recycling Bin, and some other windows lately. Every time I click on one of them, Explorer kinda freezes for a few seconds, and then starts working again, except whatever I clicked on still won't be opened. Also, if I have any other programs opened when I do that, it rearranges the order they were in along the bottom of the screen on my taskbar. I'm really not sure what can be wrong. I just ran Hijack This and here's the logfile:

Logfile of HijackThis v1.99.0
Scan saved at 4:15:28 PM, on 1/22/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\Program Files\AIM\aim.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Google\Gmail Notifier\gnotify.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://websearch.drsnsrch.com/sidesearch.cgi?id=
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://websearch.drsnsrch.com/sidesearch.cgi?id=
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.makemesearch.com/?said=115
R1 - HKLM\Software\Microsoft\Internet Exp... Read more

A:Can't open Windows Explorer, Control Panel, etc...

Welcome to TSG

Hmmm, do you have an anti-virus program at all??

You definitely have signs of infection.

Download and run these:

Ad-Aware SE: http://www.lavasoftusa.com/support/download/

Install the program. On the bottom right corner of Ad-Aware you will see an option called "Check for updates now", click on that and choose "connect". Download the updates. Next click on "Scan now" on the left side of Ad-Aware. Make sure that "Search for negligible risk entries" is crossed out and not ticked. Choose "Perform full system scan" and click "Next". After Ad-Aware scans your computer, Ad-Aware may find some bad files on your computer so make sure you tick them all and choose "Next". It will ask if you want to remove those items so just continue. After removing the items close Ad-Aware.

Restart your computer

SpyBot: http://majorgeeks.com/download2471.html

Install and run Spybot S&D. Choose "Search for updates". Next choose "Download updates". After that, choose "Search and Destroy" and click on "Check for problems". If Spybot finds any nasties on your computer, make sure that they are ticked and choose "Fix selected problems".

Restart again

Move Hijack This out of the Temp folder. Have it in a permanent folder of your creation on the hard drive.

Then post a new log

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OK don't chastise me I know I shouldn't have done it, but I ran Combofix and now I can't open my computer or programs fold etc. it says no such interface supported. Everything else works fine like I was able to use Firefox to open this topic. I should also add that even though it won't let me double click and open folders on my desktop it will allow me to left click and open them. The funny part is the bug I was trying to get rid of with Combofix is still there lol.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 7:45:50 PM, on 7/29/2013
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v10.0 (10.00.9200.16635)
Boot mode: Normal

Running processes:
C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe
C:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exe
C:\Program Files\Acronis\TrueImageHome\TimounterMonitor.exe
C:\Users\Gerald\AppData\Local\Strongvault Online Backup\SMessaging.exe
C:\Program Files\ThreatFire\TFTray.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
C:\Program Files\TomTom HOME 2\TomTomHOMERunner.exe
C:\Program Files\Steam\Steam.exe
C:\Program Files\FrostWire\FrostWire.exe
C:\Program Files\Go... Read more

A:I used combofix and now I can't open control panel, windows explorer etc.

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i am having 2 big issues from today afternoon,

1. when i click on the control panel or right click on the computer to get computer property, am getting "Windows explorer has stopped" error and i can't open the control planel.

2. windows update icon - i can see it in usual, but when i focus it, it disappear. also, i can see lot of icons in the icon place. the number of icons is getting increase.... pls refer the attached files.

is this virus? or windows update issue? pls suggest to fix the both issues

Karthikeyan R

A:windows explorer has stopped - when i click control panel


Please try this:

1. Click Start
2. In the search box, type cmd
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type sfc /scannow and hit enter.

Report the output of the cmd window once it finishes.


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Every time I click any of the above I get an Error from windows explorer when I look at the log that you send back to microsoft, it tells me there has be a fault in module hpswp_bho.dll
I hope someone can help me.
My computer is Acer laptap 7110

A:Can not open Windows explorer, control panel My documents etc,

Hello and welcome to TSF

We want all our members to perform the steps outlined in the link I'll give you below, before posting for assistance. There's a sticky at the top of this forum, and a

Having problems with spyware and pop-ups? First Steps

link at the top of each page.


Please follow our pre-posting process outlined here:


After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

Please note that the Virus/Trojan/Spyware Help forum is extremely busy, and it may take a while to receive a reply.

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I have a problem with XP.. I cant access control panel or windows explorer. No error messages, it just wont load. Internet Explorer still works though. I runned Trends online scan and found some trojans I deleted. Also tried adaware and Spybot, but didnt find anything other then some cookies.HijackThis found som matrixhere.exe, fgdufo.exe and a regsvr32 /u /s image.dll.. I did a search about those on the net and I fixed checked them in HijackThis hoping that would solve the problem. Still have the same problem though..

So my question is, can I fix windows or shall I just format c: and reinstall?
Ådne Askildsen
Logfile of HijackThis v1.98.0
Scan saved at 3:16:29 PM, on 7/28/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\Programfiler\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Programfiler\Messenger Plus! 2\MsgPlus.exe
C:\Programfiler\Messenger\msmsgs.ex... Read more

A:[Resolved] Control panel and windows explorer failure..

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I need help. About a week ago Windows 10 started working in an abnormal manner on my PC: I wasn't able to open File Explorer or Control Panel, whether from the start menu or from basically any application that calls for those (file explorer or control panel).

I tried running command prompt (admin) sfc /scannow, DISM /Online /Cleanup-Image /RestoreHealth commands several times but that doesn't fix the problem at all. As a last resort I downloaded a brand new Windows 10 ISO file from the Microsoft site and performed a clean installation formatting my HDD. Things were OK the first minutes, but then the problem starts again with the each new installation of Windows. I don't know what is causing File Explorer and control panel to crash, maybe its a faulty driver or windows update itself. I have installed Windows 10 from that ISO file several times and every time after a few minutes of me doing nothing with the computer, it fails again.

The first driver I update to be able to use my monitor is the nVidia driver (361.43).

A:Windows 10 can't open File Explorer or Control Panel

Hi, do you have any such crashes in Safe Mode? Please try- you would not be using the Nvidia driver then.
(You could access Safe Mode via SHIFT + restart and work through the rather confusing set of menus to Safe Mode).

The clean installation would seem to eliminate 3rd party programs as it sounds as if you hadn't time to install any.
Can you find any useful reports in the Event Log? (See event viewer).

If you complete your system specs, someone might be able to offer advice on your hardware.
System Specs - Fill in at Ten Forums - Windows 10 Forums

Another completely different line would be a hardware fault, of course, as you say the problem developed suddenly with your PC, and persists after a clean install.

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I was installing some software when my computer froze up on me. When I restarted.... every time I tried to go to the control panel, windows explorer keeps crashing...

I just ran spybot and adaware yesterday and cleaned up the computer.
I've enclosed a HJT log in case someone can help :-/

OS: Windows XP

Logfile of HijackThis v1.97.7
Scan saved at 1:40:17 PM, on 10/17/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\Program Files\TGTSoft\StyleXP\StyleXPService.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:... Read more

A:Solved: windows explorer crashing when I go to control panel...

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Just installed windows 7 today everything seems to be going fine apart from a few usb modem driver & blue screen issues from that. I have one other strange problem If I navigate backwards and forwards a few times in control panel windows explorer stops working. That annoying box comes up and tells me it's stopped working just in case I didn't know already?

I'm just still trying to get used to the fact I have no classic view in control panel. Anyone else have this problem?

A:Windows explorer stops working in control panel

Quote: Originally Posted by greeneggsandham

Just installed windows 7 today everything seems to be going fine apart from a few usb modem driver & blue screen issues from that. I have one other strange problem If I navigate backwards and forwards a few times in control panel windows explorer stops working. That annoying box comes up and tells me it's stopped working just in case I didn't know already?

I'm just still trying to get used to the fact I have no classic view in control panel. Anyone else have this problem?

even i do get the same problem ,,,

guess some kinda of bug

did u install some rtm pathches released by zukona!!!

Read other 9 answers


I have the following problems in my laptop:-

- Unable to control panel. A windows explorer error message flashes every time I try to open control panel.
- Windows firewall doesn't open on start up and manual start up is also not possible
- AVG antivirus icon appears in taskbar but closes once the mouse is scrolled over the same and hence virus updation is not happening.
- I have done scanning using microsoft online scanner but it couldn't detect any malware or virus.
- I tried to open the control panel through run command but failed.
- Also many utilities like disk cleanup, cc cleaner, regedit, msconfig, etc could not be opened. The screen just flashes and goes off when I try to open these utilities.
- Also tried to open the control panel through safe mode and safe mode with networking but failed.
- Sometimes lot of windows update icons appear on taskbar but goes off when mouse is scrolled over them.
- Also system restore is not possible
- SFC and CHKDSK are also done

My system configuration:-

- Hewlett-Packard Compaq Presario CQ61
- Windows7 home premium 64 bit SP1
- 2.20 GHz Intel Core2 Duo

Please help me resolve this issue.


A:Unable to open control panel due to windows explorer error

Farbar Service Scanner

Click here Farbar Service Scanner to DOWNLOAD

Place the file onto your desktop

Right click on FSS.exe select

Place a check mark next to the following options
⬜ Internet Services
⬜ Windows Firewall
⬜ System Restore
⬜ Security Center
⬜ Windows Update
⬜ Windows Defender

Press the Scan button

Farbar Service Scanner will create a log, called FSS.txt, on the Desktop. Upload the FSS.txt with your reply

Also run

Farbar Recovery Scan Tool

64-Bit Version OS Farbar Recovery Scan Tool x64 <===== Download Link

Drag the FRST64.exe from the Downloads folder to your Desktop

Right click on FRST64.exe and choose

When the tool opens click Yes on the disclaimer window .

Press Scan button.

FRST will let you know when the scan is complete and has written the FRST.txt to file

The first time Farbar Recovery Scan Tool is run, it makes also another log Addition.txt
Please upload both logs in your reply.(FRST.txt and Addition.txt)

FRST.txt and Addition.txt will be on the Desktop

Upload a File
Click on the Go Advanced button under the Message box . Scroll down to Additional Options then click on Manage Attachments in the Attach Files sections . Click the Browse button locate the file then click on the Open button . In the Upload File from your Computer section click on the Upload button . Wait until it finishes uploading then close the window . Then click Submit Reply .

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This issue started last night.
1. I cannot open Windows Explorer.
By clicking explorer in desktop or icon in taskbar. It just shown in taskbar for few seconds and gone. Nothing happen.
2. I also cannot open Control Panel except for Windows Defender and Device Manager.

I have tried to:
- Right click explorer icon and run as administrator, but still no help.
- Run 'explorer.exe' directly from C:\Windows folder, but still no help.
- Run 'SFC /SCANNONW' as administrator from command prompt, result "not find any violations", but still no help.
- Scan using Windows Defender, no issue found, but still no help.
- Run/scan with ShellExView, it all shows 'normal' programs (no UN-recognize software/program).

But if I:
- Restart in Safe Mode, it work fine.
- Login as Local User with admin privilege / Local Admin, it work fine.
Need suggestion and help how to solve this.

Thanks in advance.
My detail:
- OS: Win7 Enterprise 32 bit.
- Security: Win Defender (no other Antivirus).

A:Can't open Windows Explorer/Control Panel for domain user


Finally I 'fix' it by following other solution in this forum.
Because this issue only happen for domain user and not for local user, so I remove/delete the profile for domain user. And login again with the same domain user, to create new profile, and yohoo it fix the issue.

Here is what I've done:
1. Login as local admin (because as local user have no issue).
2. Open C:\Users folder.
3. Open for User folder that have issue (e.g.: c:\user\emir.yhy)
4. Make backup for all the files/folder inside it to other drive (flash-drive or whatever).
5. Delete/remove User folder (C:\Users\[user folder]).
6. Open 'Regedit'.
7. Go to "HKLM\Software\Microsoft\Windows NT\CurrentVersion\ProfileList".
8. On the left pane, make sure it shows something like 'S-1-5-...'
9. On the right pane, check for 'ProfileImagePath' make sure it shown the user name that has problem. (see the attached file).
10. On the left pane, right click the folder and Export it for backup (just in case).
11. On the left pane, right click the folder and 'Delete' it.
12. Switch User (start - switch user).
13. Login as Domain User which have issue (it will create new profile).
14. Try to open 'Windows Explorer'. Tha thaaa... it fixed.

Next step is restore all files that we copy for backup.
BUT do not copy the files. Especially the shortcut. We need to re-create it again.
If not, you will find same issue again.

That's it. That's what I've done to fix my issue.
Hope it help for other who have same issue.

Reg... Read more

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