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Lenovo refused to refund or replace a new model for me

Q: Lenovo refused to refund or replace a new model for me

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RELEVANCY SCORE 200
Preferred Solution: Lenovo refused to refund or replace a new model for me

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RELEVANCY SCORE 148.8

I have contacted lenovo customer service for so many times regarding the repeating issues that I have with my bluetooth connection on my THINKPAD A475 device. I got my wireless card replaced for 3 times in 2 weeks already and also a keyboard replacement due to the cracking noise and stuck "TAB" key. The problem keeps happening even 3 times of on-site repair and also the keyboard they replaced for me also got problems already, the space key will register two times and the "BACKSPACE" , "ENTER", "SHIFT" are all making weird  cracking noise and they all feel completely different to other keys. I told them that I will not want to repaire and I want a full refund or replacement of new model that I prefer if I have the same problems again for the fourth time. I am completely frustrated  because they keep telling me that they will not refund me or replace my laptop if I cannot show them the tax invoice or receipt of purchase of this laptop. I told them that I do not keep it anymore  and they can send someone here to come  and pick up this laptop as it has serial number and all that. But still they refuse to do so and keep going back to the same question and answer and passing me to other customer service advisers.  I am tired of this infinite troubleshooting and my workflow has been completely ruined by this laptop. I hope the lenovo staff here who see this post will help me with this issue and delay no more. If I still can't get the solutions that I want th... Read more

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RELEVANCY SCORE 148.8

I have contacted lenovo customer service for so many times regarding the repeating issues that I have with my bluetooth connection on my THINKPAD A475 device. I got my wireless card replaced for 3 times in 2 weeks already and also a keyboard replacement due to the cracking noise and stuck "TAB" key. The problem keeps happening even 3 times of on-site repair and also the keyboard they replaced for me also got problems already, the space key will register two times and the "BACKSPACE" , "ENTER", "SHIFT" are all making weird  cracking noise and they all feel completely different to other keys. I told them that I will not want to repaire and I want a full refund or replacement of new model that I prefer if I have the same problems again for the fourth time. I am completely frustrated  because they keep telling me that they will not refund me or replace my laptop if I cannot show them the tax invoice or receipt of purchase of this laptop. I told them that I do not keep it anymore  and they can send someone here to come  and pick up this laptop as it has serial number and all that. But still they refuse to do so and keep going back to the same question and answer and passing me to other customer service advisers.  I am tired of this infinite troubleshooting and my workflow has been completely ruined by this laptop. I hope the lenovo staff here who see this post will help me with this issue and delay no more. If I still can't get the solutions that I want th... Read more

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RELEVANCY SCORE 84.8

Hi,I purchase Lenovo flex 3 model last year online from lenovo site. Somehow in few months i started getting touch screen/cursor hanging problems in laptop. I called up customer care and try to resolve the issue.They suggested me to do factory reset and try once more.I did factory reset, but issue still persist.Next I debugged the issue with technician online and he asked me to send the machine to repairing center.After 3 weeks I received my machine again factory reset and problem of touchscreen didn't solved at all.Then I again called up technician and asked for refund on 8th December, somehow after multiple follow ups i got a call from CRM Crystal1 holeman and she still didn't agreed to refund and suggested me for another chance of repair. As I already told them that i am moving out of country on December27/28, I want everything to be solved by then.Some how looking at the parts unavailability and my stay in country, she agreed for refund. Thankful to her for that.Now she asked me to send the lenovo laptop to return center with shipping label lenovo had provided. It reached to Lenovo return center on Dec 16th. And same day she agreed to process the refund. She told me that it may take upto 3-5 business days to process the refund. Crystal1 responds very rarely and this looks annoying to me to get my answers.I am still trying to follow up with her to get transaction number to track how far has my refund being processed. Still waiting for my money in my acc... Read more

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RELEVANCY SCORE 82.8

(posted in wrong place previously) In December, my laptop starting resetting itself (still in warranty). Its now May, and Lenovo are still refusing to give me a refund or a replacement. I feel I've been very understanding and patient at all the slow failed attempts to deal with the problem, but I'm completely fed up now. I'm a student, so having a reliable laptop is obviously really helpful, but I've spent many weeks of this year without a laptop whilst Lenovo have tried to repair it, and the rest of the time I've had a laptop that resets without warning which means I sometimes lose work even though I save my work regularly and back it up.  In January, it was sent to be repaired, they replaced the hard drive, but the problem still kept happening when it came back in February. In February, it was sent to be repaired again. They couldn't replicate the problem so claimed it was working fine (even though I had sent evidence that it wasn't fine, each reset left reports in the reliability monitor about bug report 124 and that it was a hardware error). So they sent it back unchanged after several weeks. Lenovo told me if the problem was still happening that they would refund or replace it.However, when I reported it still did happen, they said actually it was Lenovo's policy that there must be three failed repairs before they would do that.So in March I sent it off again to be repaired, this time they acknowledged again there was a fault, but they just repla... Read more

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RELEVANCY SCORE 74.8

Bought my laptop one month ago and yesterday it black screened and is just a paperweight now. Lonovos only solution to selling defective computers is to repair them. What I couldn't get them to understand is that I don't want a broken and repaired laptop, that's not what I paid for. I paid for a no defective computer. You cant give me a broken machine that you band-aided for the same price as a new machine. I just want a replacement or my money back. I feel as if I'm getting screwed over big time here, and that's not how a company should do business. Don't sell me a lemon and then offer to fix it. I didn't want a lemon in the first place. I want what I paid for, a fully functional non defective machine. Lenovo refuses and is keeping the money. Lesson learned.

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RELEVANCY SCORE 66.4

Hello everyone,  I bought a Yoga 920 last week and was really pleased with its performance until yesterday evening. I was clicking through a folder when the screen froze and I had to do a manual reset, which led to a series of blue error screens, more freezing, a Windows reset, and then a completely unresponsive machine (black screen, keyboard lights flashing). I called customer services this morning, who said that they would organise a refund or replacement for me. I really liked the machine when it was performing well, but I'm nervous about sticking with it after such a new machine turned out to be faulty (I'd used Apple products for the past 10 years and haven't had anything like this happen before). I'm currently writing up a PhD and lost that day's work as a result of this (not to mention all the time spent trying to resolve the issue), so I want a machine that's as reliable as possible. I'd like to know what other people recommend, based on their experience with this model - should I stick with the 920 and treat this as a freak occurence, or is this sort of thing common? Thanks! 

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RELEVANCY SCORE 63.6

I do not know what this laptop is supposed to be able to do but I do know that it is not able to do the things that others claim that it can. Tomorrow is the cut off date for my ability to return it for a full refund or replacement so could anyone please tell me: What is this device supposed to be able to do battery wise? According to a review it can do 9 hours of constant web surfing. Mine can do 7 hours of no screen turn off and no sleep (so constantly on), with battery saver and power saver mode both on, and about an hour and a half of web surfing spread out sporadically throughout the 7 hours. If I constantly web surf it gets maybe 4 to 5 hours of battery. With sporadic use and letting it sleep and turn it's screen off it gets well over 24 hours of battery life. Is this how it is supposed to be? 7 hours of constantly being on with only low, sporadic actual use and over 24 hours if use is low and sporadic and it is allowed to sleep when not being used? Or is it really supposed to be able to get 9 hours of constant web surfing? If it is supposed to get 9 hours of constant use then I clearly have a bad battery and need to take it back! But the Lenovo page for this device says 7 hours and that this depends on many factors, so it sounds like my battery may be just fine and whomever got 9 hours has a lot of luck and that is not the norm for this device. However I have no idea! Please can anyone who knows tell me before tomorrow night so I don'... Read more

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RELEVANCY SCORE 58

Hi, I just bought my Lenovo Ideapad 320-15IKB Model: 81BG Machine Type Model: 81BG005BPH yesterday and it only has a 4GB RAM. Can I upgrade it's RAM to 8GB or maybe more? Thanks!

A:RAM Upgrade for Lenovo Ideapad 320-15IKB Model: 81BG Machine Type Model: 81BG005BPH

You have 4GB soldered memory and 1 slot(socket) to add  additional 8 GB RAM 2133MHz DDR4.Thus 12 GB max on your machine.

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RELEVANCY SCORE 57.6

Hi,I sent my Y700 for depot repair after it started malfunctioning, and they could not repair even after two weeks and hence approved my case for a refund. They said the refund will take a week and someone will get in touch. Now, it has been close to 4 weeks, no one has contacted. Everytime I contact the customer care , they mention the machine is in service center still and it needs to reach the warehouse before they can issue refund but they cannot answer why it is taking time.Now, they have closed the service ticket and expired the warranty of the product(still 2 months were left) and the case manager is not even replying to the emails.Should I consider taking legal action against lenovo ?I have all the case number and refund approval mails.

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RELEVANCY SCORE 56.8

I bought this system just 3 days ago though not brand new but it was working very perfectly,   the system is running windows 8 pro n, I connected the system to the Internet and I was asked to update windows which I accepted and after the update,  (some failed while some were successful)  the system began misbehaving,  the screen goes black while the system is on,  I had to switch off the system and power it on again,  the screen comes up but after some time goes black again,  I tried some tricks I read online which seemed to work but later, the problem continued and the tricks stopped working, somehow,  I managed to get the system running normally again n I thought maybe the failed updates is the problem,  I selected the windows updates that failed n try to update again,  the screen went black again,   I turned the system off and tried to turn it on again but this time, it refuse to power on,  when I hit the power on button,  the power on light comes up and the fan tries to run and goes silent,  the power on light goes off immediately,  tried n tried n the same thing keep happening,  hitting the power on button, the power on light comes up and after some seconds,  goes off again,  I took the system to an engineer, he said the system has board problem,  I don't know how true is this Cus the system was running very  well,  all this problems started right after the windows up... Read more

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RELEVANCY SCORE 56.4

Hi, Does Zemana offer refunds and do they actually do it. I am very dissapointed with them and have approached them for a refund. I have to yet receive a reply.
 

A:Zemana Refund - Will they refund me? Where can I ask for my money back?

You can request a refund here: Order Detail Request Form

Where it says "Order Request Type", you can select "Refund Request"

Personally, my experience has always been good but security software behaves different with each computer. Whether or not you can receive a refund is probably a case by case basis in which only they can have a sure answer.
 

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RELEVANCY SCORE 54

My laptop runs only when continuous power is supplied to it. If the charger is disconnected it shuts down abruptly. I ran a battery check which showed me this message: (refer the screenshot)   Kindly guide me through this. If the battery needs to be replaced any relevant links (from the online store)would be appreciated. Thanks in advance

A:model 15-r014tx battery replace(40)

Hi there @Trushangi,  You have come to the right place to ask questions, find solutions and get help from others in the community! If my reply resolves your issue or answer your question(s), please let others know this reply was helpful by clicking the Accept as Solution button. To say thanks for the reply, please click the Thumbs up!  The screenshot that you have provided from the battery check, states that the battery needs to be replaced. If it was the Battery Check program, then it should have told you your Warranty Status and to contact us also. You can check your Warranty Status using the Check Your Product Warranty site, then please use the following link to contact us.  The other option would be for you to use the HP Part Surfer to find yourself a new battery. When you get to the site you will have to put in your Product/Serial Number and Select your Country before you search. You should be able to find a replacement battery.  Welcome to the HP Support Community!Thank you for joining in! Have a great day! 

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RELEVANCY SCORE 54

I use Intel 7265 NGW AN. I would like to replace old wireless adapter to gigabit adapter. I head whitelist and blacklist from internet so I'm not sure which model I can replace to without problem.What model can I replace?Can I buy from any brand right? 

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RELEVANCY SCORE 54

Hello all,

My computer has been making a lot of noise lately, in fact it's been going on for probably the past 8 months or so. The first month I mostly ignored it hoping it would go away, which it did, then a few weeks later it came back and I decided it was time to investigate.

I have narrowed the problem down to being the power supply fan, mainly because it's very easy to hear and detect that it's coming from the back of my PC (and in that area). So I cracked the case open, unscrewed a buncha stuff, took the power supply apart somewhat so I could try to dust off the fan, but there was no dust to be seen. I dusted it anyway, removed some plastic pieces they had in there that seemed to serve no purpose, popped it back together, crossed my fingers that I had fixed it, but no luck.

The odd thing is that this noise will seem to come and go, usually it will be on jet engine sound level for ~2 weeks, then be relatively quiet for a month or so, every time I hope that it magically fixed itself, but now I've decided I need to do something about it.

The model is a SilverStone SST-ST65ZF, 650 Watt supply w/ PFC (whatever that means).

So on to my actual question. What I'm trying to figure out is, should I order the same replacement piece? Is this a solid piece of equipment and I just stumbled across a bad one originally? Is there a more ideal power supply with a quieter fan (in the same general price range, say <$200) that I should order instead?

Also, ... Read more

A:Need to replace power supply (fan), same model or new?

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RELEVANCY SCORE 53.6

I need to replace my model KG-1061wireless keyboard from my HP TouchSmart 320PC model 320-1050, which new model would be compatible?

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RELEVANCY SCORE 53.6

All,

Thanks to everyone that takes the time to read this. I want to replace my OEM MSI MS-6577 mobo that came with my HP for another version of the MSI MS-6577 mobo but the new one would have an AGPx4 slot and the current one only has PCI slots. I read that replacing the motherboard on OEM systems with Windows XP like mine has, will cause big problems unless it for the exact same make and model motherboard. In my situation, it is the exact same make and model but a different version of the mobo that would have an additional AGP slot. Would this give me BSOD or would the swap go smoothly? I am also hoping not to have to reinstall Windows XP without having to go buy a copy as I read you can't do that off recovery discs with OEM Windows XP builds. Thank you everyone again.:grinthumb
 

A:Can I replace my OEM mobo with the same make & model but different version?

The problem would be with Microsoft

I believe you could put a different version of motherboard on there, heck, you could put an entirely different make of motherboard if you wanted as long as it fits the case's form factor. Simply, the screw holes on the motherboard have to align with the holes on the case.

The trouble you will run into is with Microsoft. Your copy of XP is associated with the serial number, model, and make of your present motherboard, and it's recorded in Microsoft's database. That's what happens when you activate a Microsoft product. The operating system or software will get your motherboard's information and record it. Now here comes the problem...

If you put in a new motherboard, the operating system on your hard drive is going to look up your previous motherboard's information when it boots up. If it sees a new motherboard, it will say, "I'm not associated with you, so I must not be licensed with you!" and it will tell you to contact Microsoft or buy a new copy of Windows.

What you have to do then is call Microsoft and ask them if you can associate your copy of Windows with a new motherboard. They will want to know why. Usually, they will only do that if your motherboard failed, exploded, or somehow became destroyed so you had to replace it. I don't know about motherboard upgrades. To Microsoft, each and every motherboard is a separate computer, and you are only licensed for one computer.

So,... Read more

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RELEVANCY SCORE 53.6

Hi guys. I'm UK based so models may be a bit unfamiliar to US members. I would guess none of you use BT, (wise move)!

Currently using BT HomeHub V1.0, (yes there's still one out there), on BT broadband line with BT Vision services and with all internal network connections to it connected through a Netgear WNR3500 router. I'm a good level of user (software developer) but definitely NOT a network whizz so chances are I'm missing something important.

The idea was to take DHCP and Wireless control from the HomeHub and give it to the Netgear. Many long attempts later.... These services can be disabled on the HH and enabled on the Netgear easily. However the BT device will not give up control of DHCP and still allow network machines to see the internet! BT HH was given a fixed IP address in the Netgear, the same as its standard allocation when it is in control (192.168.1.254), and this was used for the gateway address in TCP/IP setup and in Netgear settings. I can get everything set up internally so the Netgear is in control with the HH DHCP and Wireless switched off, machines can all see each other and talk to each other perfectly, but no one sees the internet!

I would really like to replace the HH completely so was looking for a basic non-router type modem to leave the WNR3500 as the network manager. Thought of the Netgear DM111P as it was an economic Netgear match but it has such rotten reviews for reliability in terms of heat that I went off that model an... Read more

A:Recommend modem only model to replace BT HomeHub

I have found and am currently considering the Draytek Vigor 120. Vigor say: "You can connect any device to the Vigor 120 which has a PPPoE client facility. This means the actual connection to your ISP is still PPPoA (unlike other modems which only provide PPPoE native bridging), which is a unique feature of this product and makes it compatible with all UK ISPs where PPPoA is used as standard." Should work ok with the Netgear WNR3500 and anything to make for a simpler more controllable connection.

Anyone know this or can offer advice as to whether it is a suitable unit?
 

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RELEVANCY SCORE 53.6

Hi, As the title says, I'd like to replace the original hard drive by a 250 Go ssd. I've no idea what the specs are, to purchase the appropriate ssd.Does anyone know if I should choose :SATA I,II,III?2,5 " ?m-SATA or not ? Finally are some manufacturers to prefer : Corsair, etc.. ? Thanks !

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RELEVANCY SCORE 53.2

Hello everyone, I recently broke my laptop LCD screen, and when I switch it on some parts of the screen are purple and black. I know that HP has a parts surfer where your can buy replacement parts. I checked and they don't have any screens available (n/a). So i was wonderng if i can purchase a screen that is similar to my hp model that can work for my laptop (non-touchscreen or touchscreen if possible). Hope I can get this solved soon!

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RELEVANCY SCORE 53.2

I get no signal to the monitor using vga or the other port, want to replace the graphic card, but it is integrated. Can I put an off the shelf card in a slot to replace it?

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RELEVANCY SCORE 53.2

hi i would like to replace the 1366x768 display of my notebook Envy dv6-7385el  with a compatible 1920x1080 i would like to know wich product i can buy, wich displays are compatible with my computer. Product number of the computer: D6W40EA#ABZ thanks in advance

A:Replace 1366x768 display with 1920x1080 (model: Envy dv6-73...

You are gonna need this: 15.6-in, AntiGlare, FHD display panel 682090-001 And this: Display panel cable for use only on computer models equipped with an FHD display assembly and an Intel processor 682057-001 And the Manual will be useful: Manual  This eBay auction has a picture of the screen. http://www.ebay.com/itm/HP-DV6-682090-001-LCD-Display-Schermo-Screen-15-6-FHD-LED-40pin-zfj-/2717791... It is an LED 40 pin right rear attachment.  US auction: http://www.ebay.com/itm/LAPTOP-LCD-SCREEN-FOR-HP-682090-001-15-6-WUXGA-HD-LED-/141161571084?hash=ite... Same thing a bit cheaper: http://www.ebay.com/itm/AUO-B156HTN03-V-2-B156HTN03-2-LCD-LED-Screen-15-6-WUXGA-Laptop-Display-New-/... Cable from HP Parts: https://parts.hp.com/hpparts/Search_Results.aspx?mscssid=BAA9DB33C980475CBBE9DEB28D40BE85&SearchIn=P... If you replace the screen and the cable it will work. The Manual shows how to do it. See p. 95. If this is "the Answer" please click "Accept as Solution" to help others find it.  

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RELEVANCY SCORE 53.2

What if I replace the motherboard with the exact same model BUT change processors? Will I have any issues?
Was in the process of updating the bios. Not sure what I did wrong but it's dead. Have to send it back to super micro. I ordered an identical motherboard. But was updating the bios so I could switch from a quad core westmere chip to a hex.
Everything I have read states the OS is married to the motherboard (Win7 64 OEM). So if I get away with no issues from the motherboard swap, will the processor swap give me issues.
My system is a dual boot ubuntu 64/Win7 setup. I don't want to reinstall if I can help it. Advice would be appreciated.

(thanks admins for correcting this. Didn't mean to hijack that other thread)

A:Replace motherboard with exact same model BUT change processor?

you should not have any problems with Win7 even if its an OEM version. MS can reset if you have to call don't worry, just call them and explain what happened they are not going to crawl through the phone line and tear your head off or anything.

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RELEVANCY SCORE 52.8

hello. My name is Raghavendra mishra.my mobile number is +918860610601.I Purchased a laptop on 9 th of feb 2017.when i open this laptop when i reach home then i found a red pixel on the screen.then i call to support team of lenovo for DOA. After hearing me they tell to send the picture of screen to sosupport after one day they say that we cant see any pixels so i visit customer service centre at noida after diagnosing my system they send all report that they found spot on screen to lan care.after one day i received call from support team and they say your DOA request and part replacement team has been denied they say that this is a general issue.and we cant do any thing.i m very disappointed after buying this laptop because i don't expect this type of service from lenovo.I attach the pics of screen where a red spot on left upper side of screen is found. thanks&rgards Raghavendra Mishra

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RELEVANCY SCORE 52

I splashed some tea on the keyboard of my 510-15ISK Laptop (ideapad) model 80SR and now some of the keys have stopped working. I am in the UK so this is the layout/style of keyboard it uses (not the US layout). The backlight still works fine, though, and the laptop itself works normally, it is only some keys which have stopped working. I have fixed this problem on other laptops by simply replacing the keyboard, but on my ideapad the keyboard is internal (it doesn't pop out) so I don't know how to do it. Furthermore, I can't find any information about the keyboard for this laptop anywhere on the internet: not on google, not on youtube, not even on this Lenovo website. How/where can I repair/replace the keyboard? Will it be expensive? I have seen that sometimes only individual keys need to be fixed, not the entire keyboard, could this be an option? My laptop is still under warranty if that means anything. Thanks for any help.

A:How to repair/replace keyboard for 510-15ISK Laptop (ideapad) model 80SR?

Hello and welcome,
 
The keyboard removal and reinstall instructions, as well as the parts list, are in the Hardware Maintenance Manual - ideapad 510-15ISK, 510-15IKB
 
Please double-check that I have the right model linked.
 
Z.

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RELEVANCY SCORE 50.4

Cash App Wallet Refund(1)_845-217-3540 (^Cash app wallet refund phone number usa/canada

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Cash App Wallet Refund(1)_845-217-3540 (^Cash app wallet refund phone number

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RELEVANCY SCORE 49.6

 1845-217-3540 .Cash app wallet refund SuPPort number#@@ cash app refund number  

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1845-217-3540 Cash app wallet refund #@@Cash app wallet refund support number

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 Info 1888.405.8668 Cash app wallet refund supportnumber contact
Square Cash app wallet refund support .

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Amazon Prime refund 188~8405~2111 Amazon Prime quick Get Refund Some Amazon Prime customers want to how could they achieve a refund for an Amazon Prime membership. We are going to show
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RELEVANCY SCORE 48.4

Dail Usa 1*888*4O5*8668 Cash app wallet refund cash app wallet refund Number

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RELEVANCY SCORE 47.6

Hello forumI have a T480s and I would like to downgrade my screen so the native resolution of the replaced screen is 1366x768.Why am I doing that? well, working with higher resolutions makes my eye ache.I tried working with my native 1920x1080 resolution with higher DPI, bit the detail level is still hurting my eyes.Of course, when manually reducing native resolution the result is a slightly-blurry view. That?s not good either. So, my question is ?I want to put a screen of a previous Lenovo model that will fit my laptop, and will provide 1366x768 resolution.What are those models that has the same physical screen alignment?Thanks!Roy

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RELEVANCY SCORE 47.6

As all knows due to low quality of material using in top and bottoms covers of S400. I tired to replace it again and again. do you have suggestion I can replac it with another laptop body of levono. because S400 covers materials are not high quality of materials
 
Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.
 

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RELEVANCY SCORE 47.2

1845-217-3540 Cash app wallet refund SuPPort number#@@Cash app wallet refund Phone number

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1845-217-3540 Cash app wallet refund phone number#@@Cash app wallet refund support number

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 CASHAPPWALLET, @-888-405-8668 support, cash app refund wallet phone number, cash app wallet refund number

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RELEVANCY SCORE 47.2

I am a new member of this forum. I have a Lenovo 1200-CTO. I cant find any reference to this model no. Ideas?

A:My Lenovo model no. is 1200-CTO

Hello and welcome,
 
Both The Google and Lenovo Support's search by MT-M feature think that is a ThinkPad Edge E525.  Does that seem reasonable?
 
Here's the support page:  http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-edge-laptops/thinkpad-edge-e5...
 
You should be able to confirm the model - and perhaps the specs - by using the parts lookup page.  Enter your serial number there - BUT DON'T POST IT HERE IN THE FORUM.  https://support.lenovo.com/us/en/partslookup?linkTrack=MastubNavupportroduct%20Supportarts|Parts%20L...
 
BTW, the "CTO" part of the MT-M indicates it was a "configure to order" machine so some of the specs may vary within the "1200" model range.
 
[edit] Once you've confirmed your model, we'll move this thread to the proper forum.
 
Z.

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RELEVANCY SCORE 47.2
RELEVANCY SCORE 47.2

Hi ...
I am new to this Tech Support but heard lot about it. We have a lot of IBM Lenovo M55 model PC's which restarts while working on it. In the event log the error message i see is ...

The following boot-start or system-start driver(s) failed to load:
BHDrvx86

any help is highly appreciated

A:IBM Lenovo M55 model - Restarts

Hi and Welcome to TSF!

On your IBM computers are they running Norton Internet Security?

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RELEVANCY SCORE 47.2

Hello. Recently i have a problel with my laptop. So, today i have poweder my laptop and it's powered but stay 5 seconds and shut down automatically. I press the powe buton again, it's powering again and show black screen (the screen don't powering).  Again stay 5-6 seconds and then it's restarting automatically and then booting up normally.  Where is the problem? A solution for this problem please!!! I have maked upgrade to bios

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