Over 1 million tech questions and answers.



I hope somebody can help me. I just found the W-BOOT-B Virus on my computer, and my anti-virus program did not completely get rid of it! Does anyone know of a patch or download that I can use to get rid of this virus? Can't use my computer, it won't boot properly. I can get to Safe Mode with some trying, so would be able to try to fix it if I knew of some way to download something on a floppy from my other computer (this virus is on my second computer). Thanks ANYONE!
Oh, and I am NOT an advanced user, so hopefully the fix will be an easy one? Yikes!

Preferred Solution: {Duplicate Post} - HELP! HELP! FOUND W-BOOT-B VIRUS - HOW CAN I GET RID OF IT?!!

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)


Take a look here for your answer. http://vil.nai.com/vil/default.asp
Or http://www.symantec.com/resource.html

Good luck.

Read other 2 answers

Don't know what is going on??
Will incluce the email message I am receiving over & over again, have never had this happen before.
Scanned my computer for viruses, (none) but just received another one of these,
Is it something from your end???
Need help on this people

A:Getting duplicate & more duplicate copies of reply to post!! ???

Read other 16 answers

Hello, a friend brought me their laptop that wouldn't boot up; it only went to a black screen with the blinking cursor in the upper left hand corner. I extracted the hdd, and tested it and scanned it from my workstation, where I found no hardware errors, but did find some virii... forgot to record exactly which ones, though!

Upon replacing the drive in the computer, I now get past the black screen, but get a BSOD, with a stop error, 0x7B, which some say indicates a boot sector virus. None of my scanners are able to find anything left over though; can someone reccomend a procedure to clear this error out?

Thanks in advance,


A:Windows 7 wouldn't boot, found some virus, some indication it may be a boot sector virus

Please list your OS as you very likely have an infection in the MBR. This will help someone know how to better help you.

Read other 32 answers

a connection issue caused a duplicate post....I have edited it to delete the substantive material

Read other answers

Duplicate post, please delete

Read other answers

But nobody has answered it in the security forum. here goes:

Pesky problem w/ information bar


I think I understand how all of this works, but apparently I'm missing something. My information bar warns me that my browser does not allow activex controls and this page may not display correctly. The page is in my trusted zone, and I have ActiveX enabled. When I click the bar, nothing happens. It's my webmail inbox page! I've tried resetting the options to 'prompt' and then back again, just to see what would happen, Nothing I change w/ ActiveX changes this behaviour. Out of frustration, I finally removed Norton Internet Security 2005 (took 3 reboots). I installed ZoneAlarm internet security today - problem persists. I also use spybot and ad-aware. I *think* I've checked everything in both of those programs and don't see any setting that would cause this. I've run registry mechanic also.

Possibly related - today I joined a C++ developers forum, and can't login. I keep getting the message the "this site uses cookies, you must have cookies enabled to login". Well, I have cookies enabled for my trusted zone. (I added the forum to my trusted zone). I've even tried accepting all cookies, 3rd party or 1st, doesn't matter, can't login. I added the site to my ZA sites list and enabled all of the cookies there, doesn't matter, can't login.

This is really starting to frustrate me. I f... Read more

Read other answers

We are installing a printer with a Windows
NT server and a laptop as a work station. We
can print without going through the internet
ok but when trying to use ipp adresses and
subnets and gateways there appears to be no
communicating. The NT is version 4. I was also told there is something called Web Share
that may resolve this. Can anyone advise how
this is set-up.
Thanks Very Much

Read other answers

Db, I don't know what I'm doing. I am new at this. Where do I type in HKEY_CURRENT etc.I meant to look in files, and typed in on the computer search. Will it be the same process to delete entries I use in the files/folders?

A:{DUPLICATE POST} edit registry...HELP!

Take a look at your original post for some suggestions.


Read other 2 answers

please delete this is duplicate post.

Read other answers

Ok, I have a 56k 3Com US Robotics internal modem. Prior to getting AOL ( ), the modem software could set the volume of the modem - now it doesnt !

I went in to modem>properties>connection>advanced and changed the extra settings to M0 (thats M zero) so taht the modem is quiet upon connection. HOwever, AOL seems to over-ride this and makes a loud connection noise anyway.

Anyone know how to fix this ?

A:Modem noise and AOL (not a duplicate post btw)

Try placing a ATM0 in place of the M0. I believe AT is like saying "attention modem" and then your command to it is "modem sound off". Its a long shot, but worth a try.

Read other 1 answers

Hi, I'm new here. I recently unfortunately had the privilege of trying to eliminate the SMART HDD virus yesterday, as my Windows 7 64-bit PC had been affected by it. I used this guide: http://www.bleepingcomputer.com/virus-removal/remove-smart-hdd. I followed every step exactly. When I rebooted my PC out of safe mode and back into normal (step 22 I think), everything was fine and I unhid all my files/folders & fixed the desktop background. Well it turned out that avast kept blocking about 10-12 malwares/trojans. I searched online and saw somebody mention something about running TDSSKiller again, which I did. It returned no programs affected. I thought all was well and good and decided to restart my computer just to make sure. As I restarted, it got to the Windows logo and just went into a restart loop. I couldn't make out if it was a blue screen because it went away almost instantly. I really do not feel like reinstalling windows, which by the way, I do have the original Windows 7 DVD, or installing another OS (Linux), as I have several (!) files. Can someone please help me? I've already seen a couple of posts on this topic. -Thanks, Adam.

A:Post-S.M.A.R.T. HDD virus removal -- Windows will NOT boot

Hello and Welcome to Bleeping Computer!!My name is Gringo and I'll be glad to help you with your malware problems. I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of usPlease do not run any tools unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE:... Read more

Read other 33 answers

Hi everyone. On various forums I visit, I use the Quick Reply feature. Well, I seem to have found a bug that is not specific to any one forum as it occurs on multiple forums that I visit. It is a bug with the Quick Reply feature. When using Quick Reply, I get an error saying that what I just posted is a duplicate of another post. Thing is, I didn't click the submit button twice or anything like that. I click one time and let it do its thing. I am not sure what is going on.

Anyway, I am using Mozilla Firefox

Read other answers

For some reason I'm not able to use my email when responding to email address links. Until this morning this wasn't a problem. I get an error message: "Can't write the item."
I have not intentionally made any changes to my settings.

A:[Duplicate post] Outlook 2000 email problems


Closing this duplicate

Get free stuff and help out a poor computer tech
(4/29 free $5 added - free computer headset ends 4/30!):

Read other 1 answers

Hi, I have XP and everytime i boot, avast finds a virus, and having some popups when using IE...thanks in advance for you help. Here is HJT log.


Logfile of HijackThis v1.99.1
Scan saved at 6:42:25 AM, on 4/16/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
I:\Program Files\Java\jre1.5.0_08\bin\jusched.exe
I:\Program Files\QuickTime\qttask.exe
I:\Program Files\iTunes\iTunesHelper.exe
I:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
I:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
I:\Program Files\Messenger\msmsgs.exe
I:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
I:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
I:\Program Files\Alwil Software\Avast4\ashServ.exe
I:\Program Files\Common Files\LightScribe\LSSrvc.exe
I:\Program Files\iPod\bin\iPodService.exe
I:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
I:\Program Files\Alwil Software\Avast4\ashWebSv.exe

F2 - REG:system.ini... Read more

A:popups and virus found at boot every boot

Hi and welcome to TSG,

Please download VundoFix.exe to your desktop.
Double-click VundoFix.exe to run it.
Click the Scan for Vundo button.
Once it's done scanning, click the Remove Vundo button.
You will receive a prompt asking if you want to remove the files, click YES
Once you click yes, your desktop will go blank as it starts removing Vundo.
When completed, it will prompt that it will reboot your computer, click OK.
Please post the contents of C:\vundofix.txt and a new HiJackThis log in a reply to this thread.
Note: It is possible that VundoFix encountered a file it could not remove. In this case, VundoFix will run on reboot, simply follow the above instructions starting from "Click the Scan for Vundo button" when VundoFix appears upon rebooting.

Read other 1 answers

Hi, I'm a new user. I have exhausted my capabilities at trying to resolve a persistent bug. It started with ie re-directs which got to the point of making internet useless. I found out an instance of SVCHOST.exe was causing this and 100% usage problems, and would come back each time I disabled it in task manager. I also have a boot virus identified by Trend Chipaway in a red screen of death during boot up. After some reading, I ran combofix. which seems to have mellowed the SVCHOST problem, but the Trend alert still happens on boot. Now IE takes about 15 minutes just to open google. I have no add-ons other than java, Macromedia Flash and Adobe. I was hoping someone could please look at my combofix log. Thanks in advance for any help.

A:Boot virus found by Trend Chipaway

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review your topic and do their best to resolve your issues.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Follow the instructions that pop up for postin... Read more

Read other 2 answers

I am having the one of the worst pc problem i have faced.....
It all started with my pc restarting(it was a power failure) to show boot device failure, insert system disk, i tried everything, from unplugging usb devices to re inserting sata cables but to no avail, now when i try to reinstall windows the setup recognizes all my partitions but refuses to install into any of them, ubuntu only recognizes one of my hard disk and partition( i have 1 big 500 g hdd as 1 part, and 2 250 g hdds in raid 0). I tried booting from my bart pe created windows live cds but they dont detect any partitions what so ever, windows 7 dvd's repair utility can access my file structure when i browse for drivers, but it wont repair the problem, nor will it install.
Please Help!

Read other answers

My windows 7 pro computer was working perfectly. I created recent restore points. After adding a second hard drive for storage. I realized it had an older W7 OS on it.  From within my current OS I formatted the storage drive and it went through fine. All was working well until I rebooted.
The OS would only go so far to the Windows flying logo and then reboot.  All safe modes did the same thing. Windows repair kept saying it could not be repaired automatically even with the disk. Ran Chkdsk and scanned for virus - no problems found.
When I looked at restore points I did see the most recent one (same day) was for a critical windows update. I tried running several restore points (which went through successfully) but windows would do the same thing.  
One thing that baffled me was after running successful restore points, when I went back into system restore it showed all the restore points again even the most recent ones, as if I had never run any at all?
This system would take me days to rebuild. If anyone can help it would be very appreciated!  And I would sing your praises!

Read other answers

I must have been infected with a virus. It happened during the day when I was at work and my computer was on standby. I came home and found the Operating System Not Found error on my black screen. I downloaded the Wondershare Liveboot and ran that and it froze. My son stopped it because he downloaded the Windows 7 Operating System installation program on a USB drive and tried to load that to reload Windows 7. Now all I can get is a black screen telling me my File: \Boot\BCD file is missing.

I have a Dell Inspirion Laptop with 8 GB memory, 250 GB hard drive. 64 bit operating system.

Where do I find the File: \Boot\BCD to reload on my computer. I can't access the partition, the recovery program, nothing.

Can someone please help me?!

Desperate. I've had this computer only six months, and yes I had a full Virus Scan program on my computer.

A:Windows 7 Virus - File \Boot\BCD Missing, Operating System Not Found

If you have only had the system for 6 months then call dell and tell them the error you get. They are very good at supporting current customers that are under their warranty. It sort of sounds like you had the computer turned off during an update in progress. My son did the same thing to the PC I built for him and we ended up replacing the drive to fix it. That is not to say that your drive is bad but mine is a real nice paper weight on a windy day.

Read other 4 answers

I have a virus. Whenever I try to access a website that has the virus name on it the virus does not allow the page to load. I've already posted once on this page requesting help. Thankfully someone answered but unfortunately I was unable to reply to the post. Instead I sent a private message describing the problem.

I'm not exactly sure due to the virus whether or not he/she actually received the message. therefore I've taken the initative to see if I can fix this problem by starting a test thread. If I can access this new thread while signed in I'll inform the tech of the breakthrough (somehow) and maybe we can move my thread to this new one.

A:this is a test post. Virus making it hard to sign in and post

reply test

Read other 14 answers

I found my post. Sorry.


A:Sorry Everyone, I found My Post


You can post updated in the thread you created. I am closing this thread.

Read other 1 answers

I recently gutted my entire puter <foolishly> I was getting JAVA errors ...endlessly and thought I had done something to cause this . Now I have updated to IE8 which I think is fabulous and AOL 10.0 <not so fab> But I am now receiving IE box that reads Script is usually safe to run . Do you wish to run script < no details > yes or No option only . When I click the yes ...OR No the box stays for several clicks ???? will disappear then reappear . I have found it on IE 8 and Maxathon .It has done this for 2 days now ...so it appears to be a new issue. I think I have run every program known to me in an attempt to solve this . Mozilla Foxfire is NO problem .The script issue does not appear there. I checked internet options for any differences in script options I checked and found none ??? With all else tried I attempted SFC with my disc LEGAL and Windows comes up with SYSTEM CAN NOT FIND FILE D:\i386\WINNTUPG\NETGRD.DLL. Setup Upgrade and SFC are not done because this file was not found . I find it quite simply .. but it is written with a CAPITAL I ... before the 386 . All else is identical . With my disc I would think Windows would simply correct this and continue ... but it does not . I really would prefer not to gut again . I am current with all my Windows updates and I am NOT at all "equipped" to play with Windows . Could I run sfc thru run box without my disc ? Simply change the I ? I am running MS WIN XP 2002 SP3 which was updated thru the disc al... Read more


Welcome to TSG.

Yes, you can run SFC without a Windows CD, but I do not think it will fix the problem. Try a repair of IE8 using Add/Remove Programs from within the Control Panel.

Read other 1 answers

I recently started bumping up against storage limit on the 20GB hard drive that came with my computer (Compaq, 1.2GHz Athlon, WinXP Home, 384 MB RAM). I duplicated the drive onto two different WD HDDs, one 60GB, the other 80GB - mirroring software was Retrospect 6.5. Now I get a "no operating system found" error when I try to boot using either of the duplicate drives as the master. I've changed cables, switched HDD jumpers, traded off master & slave positions, etc.

Using a boot floppy to get into Recovery Console, I can find the HDD root directories, and it says I have Windows installations in C:\i386 and C:\Windows. However, C:\ is an "invalid location" to copy anything to. Any ideas? Thanks!

A:Duplicate drive won't boot

Read other 8 answers

HI How do I reset the BIOS on an HP G61. I can see that the uuid is 00000000-0000-0000-0000-00000000000 and the product config ID is 01000000000000000. The notebook model, product number and serial numebr are all blank. BIOS is by Insyde - Version F.11 I have trid to start by Windows & B held down whilst powering on. Have seen something for HP_TOOLS and booting from USB but cannot find. Any help is much appreciated

A:POST - Serial Number not found

Once the info is wiped from BIOS it usually requires service at HP to replace it. We have a member who is an HP employee and has had a lot of success with getting this fixed.I will give him a heads up on this thread.Hopefully he will get in touch soon.

Read other 2 answers

I recently went into my bios and was fiddling with the USB speed. I changed it from Hi Speed to Full Speed to check how fast it really was in comparison. When I realized I couldn't use my USB keyboard to get back *into* BIOS, I reset by using the jumpers.

Now I can use the keyboard, but I get an aggravating "Keyboard not Found" that I have to hit F1 to bypass. Worst part is, the option to disable it halting on keyboard not being found is already set to bypass it.

What could be causing this?

A:Keyboard not found on POST; Still works

Borrow a PS2 keyboard and see if the "Keyboard not Found" error stops. You might try getting back into the bios and select "load failsafe defaults". Legacy USB devices may have to be enabled

Read other 2 answers

Apparently my son started an OS reinstall and walked away or blanked out - as a result there are 2 OS systems(Windows XP Home) resident and we can't reboot - getting variants of "insufficient memory to complete task" messages and is in constant loop - 2 Window initial screens follow each other and message pops up that remaing disk space is 254 MB...

Putting in installation disk (or any other) does not bypass problem. Hard drive itself, is not the problem, went to reinstall because couldn't unload some very agressive adware. What to do???? thanks, Tony

A:Duplicate OS Windows XP up, can't boot - loops!!!

Read other 6 answers

Hey everyone!

Okay, Hi everyone! My computer stinks! haha Its pretty slow to load everything when I start up. I tried eliminating some of the things at startup, which helped a tad. Anyhow. I had viruses before but just recently got rid of them, which Im sure some still remain but it seems their gone for the most part besides my computer being slow and a few pop ups here and there.
Anyway, my computer is slow. When I turn it on, upon loading.. I get an error message... stating:

Error loading:
Anyhow, ironically.. I just restarted my computer so that I could write down exactly what it said to post it.... and it came up but then another one came up for the first time!!!

Error Loading:

Can anyone help me pleaseeeeeee!!!!! I greatly appreciate it! Thanks so much!!!!! hope you guys are having a fabbb friday night!!!

SOOOo I did the hijack this thing and this is my log.... wow you guys are amazing if you know what any of this means.. p.s.... is this even the log haha ... did I do it right! I hope so and you dont all think i'm dumber than I already am with computers!!! mwa!
Logfile of HijackThis v1.99.1
Scan saved at 11:12:18 PM, on 2/1/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\... Read more

A:Solved: First Post! Please help me! Im so excited I found this site

Read other 16 answers

I am having problems with direct booting into Windows 8 installed into a VHDX file.
This is a four-partition UEFI boot on a GPT drive. EFI files are residing on a second partition of disk 0 (the ESP partition) in the EFI folder. The boot virtual disk is residing on the fourth partition of that disk 0.
When I turn on the PC, it shows black screen after the BIOS POST screen. No Windows 8 boot menu, no other information is displayed. However, if I press Shift+F12 (or F12) to start Dell BIOS Boot Menu and choose Windows Boot Manager from the UEFI part of
the boot menu, Windows 8 starts to boot without difficulties.
How do I make Windows to boot automatically without having to select Windows Boot Manager in DELL BIOS boot menu?
I believe I messed up with boot sector somehow... What needs to be fixed provided that Windows 8 will boot into VHDX file?
Thank you.

Well this is the world we live in And these are the hands we're given...

Read other answers

Background: clone the entire contents of the HDD to a SSD with the aim to replace the HDD, including the OS.

After having cloned a HDD with Windows 7 laptop to a SDD successfully, and replaced the HDD with the SDD, resulted in a smooth boot exactly the the same procedure failed with a 2007 laptop Vista 32bit.

Procedure with support of the guidelines of the SSD Vendor (Sandisk):
1. Initialize SSD
2. Clone the entire HDD to the SSD
3. Replace the HDD with the SSD
4. Start the laptop.
5a. Result with a Win 7 laptop: OK
5b. Result with a Vista 32bit laptop: failed

Failure with Vista (I'm not that technical):

The BIOS indicates: no IDE device found.
When starting up, the message 'Operation System not found' appears

A major difference between the Win 7 and Vista laptop is the transfer mode of the (former) HDD and the new SSD: Win 7 had a SATA 300 installed, while the Vista has a SATA 150. The SSD is SATA 600.

What I did?
1) I created a ISO Vista 32bit file to get the laptop into the repair mode. This repair mode does not recognize a drive c: (checking out with the installed DOS).
So, i'm turning in circles. There is no way to get the internal SSD recognized.

2) When connecting the new SSD drive with USB to check the SSD status with the Computer Management/Disk Management tool, this is displayed:
The internal HDD (containing the system) shows: Healty (Boot, Page File, Crash Dump, Primary Partition).The USB connected SSD shows: Healty (Active, Primary Partition). Further, the ... Read more

A:Boot failure after cloning HDD to SSD (no IDE device found; Operating sys not found)

Try using the first sata port. See your manufacturer's documentation on which one that is.

Read other 1 answers

I can not boot my Toshiba laptop Windows 8.1 computer after I was attempting to resize partitions.
I got in over my head. Now I'm stuck and cannot boot.

I believe the problem is I somehow created a second copy of my EFI partition. Now I have two "system" partitions of the same size.

Cannot boot, but got a command prompt. Ran "bcdedit" and got:

"The boot configuration data store could not be opened.
The requested system device cannot be identified due to multiple indistinguishable devices potentially matching the identification criteria."

Other things I uncovered:

Diskpart> list partition

Partition 1 System
Partition 2 System
Partition 3 Reserved
Partition 4 Primary
Partition 5 Recovery
Partition 6 Recovery

(note both partitons 1 & 2 say "System" for type.)

Diskpart> Select Partition 1
detail partition
* Volume 2 System NTFS Partition 352 MB Healthy Hidden

Diskpart> Select Partition 2
detail partition
* Volume 3 FAT32 Partition 352 MB Healthy Hidden

I conclude that Partition 1 equates to Volume 2, Partition 2 to Volume 3. However there is no longer a "System" label on Part 2/Vol 3 once drilled down to details. Also its FAT32.

I am hoping/praying that I could "delete" one of the duplicate partitions. But scared to make any such move. And not sure which one would be advised.

Not sure where to go from here. Any and all help appreciated.

Merry Christm... Read more

A:Cannot Boot! Created duplicate EFI partitions by mistake,

What you have stated about partition layout is OK. Partition 1 is the old Windows 8 Repair tools partition, Partition 5 is new Windows 8.1 Repair tools partition.

Did you use Partiton Software that is signed by Microsoft for with Windows 8.1.
If NO, the partition types have been changed, therefore will NOT BOOT.

Have you made the OEM manufacturer's Recovery Disks?


We always assume you have made your Recovery Disks using the OEM manufacturer's Recovery Media Creator app the first day you had your new PC.
& made the Startup Repair CD. (Windows 8 only)
Recovery Drive - Create with USB Flash Drive in Windows 8
System Repair Disc - Create in Windows 8 (Windows 8 only)

I would recommend you making the OEM manufacturer's Recovery DVD's or USB drive.
How to make Toshiba Recovery disks.

Toshiba How-To: Create System Recovery Media DVDs on a Windows 8 Laptop - YouTube
Toshiba How-To: Understanding Windows 8 system recovery options - YouTube
Creating Recovery Media for Windows 8 - TOSHIBA FORUMS

Toshiba How-To: Create System Recovery Media on a USB Flash Drive - YouTube
You can order the Microsoft official OEM Recovery disks from the OEM manufacturer's website.
Toshiba Service Portal - Laptop Recovery Media Services - Toshiba

Read other 3 answers

I have a problem with my Boot Menu. I have Windows 7 installed on C: and was the first OS installed. Later I installed Windows Server 2008 R2 on J: (second drive) and could select between them.

I used a program which installed another entry into the Boot Menu and went to get rid of it with EasyBCD and this removed it in it's eyes. However when I check with MSConfig it shows the original entry, The Server entry and then the original entry.

Selecting either original entry boots to Windows 7. However they both appear to be the same entry as selecting either one in MSConfig to delete one clears the delete button. Doing it from the Server allows me to delete it but then deletes both entries.

How can I clear the second entry without killing my boot?

A:Boot Menu Troubles (duplicate entries)

Hello Veldthui,

You could check using OPTION TWO in the tutorial below to see if that may be able to help you remove this stray boot entry. Just be sure to double check the "Description" of the boot entry to help not delete the wrong one though.


Hope this helps,

Read other 5 answers

I had two parallel installations of Win7. I formated the partition of one of them. I still had another entry in the Windows Boot Manager when system started up, but if I chose it it booted the Windows from the partition which I left intact. So now I have two entries booting the same installation Windows. How can I get remove one of them?

Here are the boot settings:

Windows Boot Manager
identifier {9dea862c-5cdd-4e70-acc1-f32b344d4795}
device partition=\Device\HarddiskVolume1
description Windows Boot Manager
locale en-US
inherit {7ea2e1ac-2e61-4728-aaa3-896d9d0a9f0e}
default {4258a531-9154-11e0-9ca8-e0204acd765a}
resumeobject {4258a530-9154-11e0-9ca8-e0204acd765a}
displayorder {4258a531-9154-11e0-9ca8-e0204acd765a}
toolsdisplayorder {b2721d73-1db4-4c62-bf78-c548a880142d}
timeout 30
displaybootmenu Yes

Windows Boot Loader
identifier {4258a531-9154-11e0-9ca8-e0204acd765a}
device partition=C:
path \Windows\system32\winload.exe
description Windows 7
locale en-US
inherit {6efb52bf-1766-41db-a6b3-0ee5eff72bd7}
recoverysequence {4258a532-9154-11e0-9ca8-e0204acd765a}
recoveryenabled Yes
osdevice ... Read more

A:Duplicate entries in Windows Boot Manager

Press the Start button then type msconfig in the search box and press enter. Go to the boot tab and delete the unwanted entry (if there's any). I hope that worked.

Windows Boot Manager - Delete a Listed Operating System

Read other 5 answers

I am dual booting Vista 64 with win7 64 and I have my Outlook 2007 pst file shared by both. When I switch from either OS to the other Outlook redownloads all current mail thereby duplicating all the mail in my inbox. Is there a way to fix this?

A:Dual boot = duplicate mail in Outlook

Try here, there is a lot more involved than just simply sharing pst files. the security descriptors change, etc. It can be done, but it can be involved. An easier way to deal with this, is to set up a rule that eliminates duplicates.

Read other 4 answers

Happy Holidays! When I save files (such as in Word, Excel, Itunes music, etc.) I save them to their default location. However, the files show up in numerous places, even though I only save them in one location. For example if I save a song in itunes it is saved to:
(which is the default location, and the location to which I want it to be saved)​
and also to:
and also to:​
C:\ipodfolder\ipodfolder\ipodfolder\newfolder\ipodfolder\ipodfolder\ipodfol der\newfolder\documentsand&settings\user\mydocuments\mymusic\itunes\filename​
Sometimes it’s also saved under other subfolders of the ipod folder. When I try to delete the file through Windows Explorer or through a duplicate file finder utility I am able to delete one of the files but get the following message when I try to delete any of the other duplicate files:
“Cannot delete file. Cannot read from the source file or disk.”
My hard drive is getting filled up with all these duplicates and I would like to know how to fix it so that I only have one copy of each file, in the location I choose. Thanks for your help. (I'm using WIndows XP.)​
It was suggested that I run an anti-virus program so I ran two different ones, both in safe mode and in regular mode. They found a coup... Read more

A:many duplicate files (from virus?)

Hello: I too have the same problem in my pen drive (32gb), as explained by you. Were you able to solve this problem. Please guide me.
Even though i format the drive, the same problem again occurs. Thanks in advance.

Read other 2 answers

Hi I've recently had a virus on my PC and I finally got rid of it but it duplicated a lot of files on my computer. Is there a way to get rid of them without having to go through Windows Explorer and look at each folder and file?

A:Duplicate Files From Virus

this might be worth a look


Read other 2 answers


I had th AntiVirus 2010 virus, and i manged to remove it using MBAM and SUPERAntiSpyware. After rebooting my computer on instuction, i was prompted with the "open with" menu.

If i try to run a program such as Itunes it come up with the message "Error: Application Not Found"

if i try to run IE or MBAM then it comes up with the "open with" window.

When i try to access add/remove programs in control panel it comes up with C:\WINDOWS\system32\rundll32.exe

I found a "fix" on another site that lots of people said had worked so i tried it......but it didn't work. The fix was:

Windows Registry Editor version 5.00

i saved it as fix.reg and ran it, rebooted my computer but it hasn't worked.


A:Post AV 2010 problems. Error: Application Not Found

Hello use this one... For XP.Go here to Doug KNox's Windows? XP File Association FixesRun 9th down on left... EXE File Association Fix ... the EXE not EML one.

Read other 5 answers

Below is dds.txt. Attached aswMBR log and attach.txt.
DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 9.0.8112.16464  BrowserJavaVersion: 10.15.2
Run by Jim at 14:42:19 on 2013-02-25
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.2815.527 [GMT -6:00]
AV: McAfee Anti-Virus and Anti-Spyware *Enabled/Updated* {ADA629C7-7F48-5689-624A-3B76997E0892}
AV: Microsoft Security Essentials Prerelease *Enabled/Updated* {3F839487-C7A2-C958-E30C-E2825BA31FB5}
SP: McAfee Anti-Virus and Anti-Spyware *Enabled/Updated* {16C7C823-5972-5907-58FA-0004E2F9422F}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Microsoft Security Essentials Prerelease *Enabled/Updated* {84E27563-E198-C6D6-D9BC-D9F020245508}
============== Running Processes ===============
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\LSI SoftModem\agr64svc.exe
C:\Program Files (x... Read more

A:aswMBR found IRP_MJ_CREATE - asked to make new post here

  My name is Jeff and would be happy to take a look at your malware results logs and help you with solving any malware problems you might have.

Please download TDSSKiller

Double click TDSSKiller.exe
Press Start Scan but do nothing else as we are just looking for what is there.
If Malicious objects are found, select Skip by changing the Cure dropdown in the upper right.
Attach the log in your next reply

A copy of the log will be saved automatically to the root of the drive (typically C:\)

Read other 18 answers

Hello experts, Hope you are doing well.

I had installed Windows 8.1 Pro. Along with it, I had tried to install Linux with it. After complete linux installation when I rebooted, I was getting duplicate boot entries in bios setup. I have searched on internet and found this tutorial to delete duplicate entries.


I have deleted the boot entries using this tutorial and restarted but now after restart, it stuck on the Lenovo welcome page and says, Press F2 to enter setup and F12 to enter MultiBoot Menu. On pressing F2 or F12, it says "Please Wait" and nothing happens after that.

Please help me. I am stuck here and my laptop is of no use right now because of this.

Thanks and Regards

A:Bios does not open after deleting duplicate boot entries

Linux is not going to change the Bios settings. Unless you set the Bios to only require F2. You have to hold the Fn & press F2.

Read other 2 answers

Any idea where I can find explicit instructions on how to eliminate more that one instance of a program at startup. Is there a manual for AUTORUN and IF SO where can it be found.

Somehow I have about 50-plus programs which start at boot time. My boot sequence takes over five minutes before it is stable. I'm sure that I caused this somehow and I would
like to learn how to undo this mess.

I would like to know how to delete and or add programs ... i.e. RunOnce, or Run etc.

Thanks for any and all assistance.

regards _Ed_

A:Duplicate programs execute at boot/startup time

Download Autoruns for Windows: http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspxNo installation required.Simply unzip Autoruns.zip file, and double click on autoruns.exe file to run the program.Go File>Save, and save it as AutoRuns.txt file to know location.You must select Text from drop-down menu as a file type: Attach the file to your next reply.Compliments of Broni

Read other 8 answers


For the past three weeks or so I have been experiencing problems with my laptop. Basically what happens is the mouse will move, but I can't click on anything. If I press control alt delete and the task manager appears, the computer returns to normal (without ending any process). I noticed a couple weeks ago that the file "wmpnscfg.exe" was running 230 times in my task manager. I went ahead and deleted all of them, but they continue to come back (usually a few per hour) and I continually delete them. My TrendMicro system does not open no matter what I do, and VLC media player is somewhere on my computer but I can't find it when I search (but I can open videos using it). I have tried installing and running avast, and a couple other programs but that didn't work. Basically, I am at a point where every 15 min I have to CTRL+ALT+DEL to unfreeze my comp, and periodically erase the wmpnscfg files that are bogging down my physical memory.

Below are the items requested. Thank you for your help!

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 8:52:45 PM, on 9/18/2012
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8112.16448)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\CyberLink\Media+Player10\Media+Player10Serv.exe
C:\Program Files (x86)\CyberLink\Po... Read more

A:Virus opens up duplicate programs

Read other 16 answers

Greetings, it's my first time coming here and as you suspect I've come here because I have a problem.

As of last night my computer starting going really quite slowly and Internet Explorer started popping up randomly for no reason this was weird because I use Opera not IE I decided to check my Processes via Task Manager and it turns out there are many IEs running in the background of my PC, it was late and didn't do anything about it, I just went to bed.

Coming back to my PC today things have gone from bad to worse, my computer has started going even slower it even crashed a few times and I had to resort to hard-shutdowns to turn off my PC, after looking at my Processes again with Task Manager I was mortified at what I saw, so many Processes! There were dozens of copies of Internet Explorer, Opera, Utorrent to name just a small few! Upon looking at my CPU usage, my CPU was running at 100% all the time! I decided I'd try and do something about it.

I got my hands on 'Malwarebytes Anti-Malware' and performed a quick scan, after racking up eight errors Malwarebytes stopped responding and vanished, no matter what I tried I couldn't bring it to front again, so I turned off my PC again.

I turned it on again this time in safe mode and performed a system restore to a week ago '18 August 2013' alas the problem was still there, nothing had changed so I went into safe mode again and ran Malware Bytes, after the complete quick scan I removed 15 errors and rebooted my PC...nothi... Read more

A:Duplicate Process 100% CPU usage Virus?

I've performed another quick scan with window's own protection software and it removed a number of errors but this CPU process overload still remains, I even resorted to making a new user account, It worked for a few hours but it's attacked even this account too. I'd really appreciate some help here.

Read other 1 answers

Sorry first time poster. I wasn't too sure whether to post to the Windows forums or hardware forums. From what I can see, this seems like a hardware issue of some sort.

The problem I have is that during bootup my PC goes through all the normal things. It detects my CPU, detects RAM etc. gives me nice BIOS Post messages that appear normal and then goes to a black screen. It will then sit there for 50 seconds (i've timed this twice) and then proceed to go to the windows XP startup screen (which takes about another 10-20 seconds to load up windows).

I've attempted to log the bootups by using the Windows Boot logger (by pressing F8 before windows boots). The ntbtlog.txt file isn't very descriptive, and only lists that a whole lot of drivers have been loaded, and some that haven't (it doesn't list any errors).

I've also tried using BootVis to analyse the bootup. I found this a little hard to decode the information it gave me, but there doesn't seem to be anything untoward happening.
The last boot logger I tried was bootLog XP (by greatis software). According to bootlog XP, windows is only taking 19 seconds to load up.

Can anyone suggest any other ways to analyse the boot sequence and discover where my computer is stalling?

(specs are below.)

Thanks in advance,


CPU: AMD Sempron 3000+ Socket 754 (unsure whether it is Paris or Palermo core)
MBoard: Foxconn NF4K8AB-RS
HD: WD 80Gb
... Read more

A:PC Stalls on Boot: After BIOS post message, BEFORE windows boot screen

check the boot order in bios

make sure fast boot is on and make sure that your first or second boot option is your hard drive

Read other 8 answers

Malwarebytes Anti-Malware

Scan Date: 12/18/2014
Scan Time: 8:57:07 AM
Administrator: Yes

Malware Database: v2014.12.18.03
Rootkit Database: v2014.12.14.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: KnightCat

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 413164
Time Elapsed: 20 min, 38 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Warn
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)

A:Had white screen freeze and found related post. Would like to try to clean.

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 11.0.9600.17420 BrowserJavaVersion: 10.67.2
Run by KnightCat at 10:16:46 on 2014-12-18
Microsoft Windows 7 Ultimate 6.1.7601.1.1252.1.1033.18.32708.25708 [GMT -6:00]
AV: avast! Antivirus *Disabled/Updated* {17AD7D40-BA12-9C46-7131-94903A54AD8B}
SP: Windows Defender *Enabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: avast! Antivirus *Disabled/Updated* {ACCC9CA4-9C28-93C8-4B81-AFE241D3E736}
FW: avast! Antivirus *Disabled* {2F96FC65-F07D-9D1E-5A6E-3DA5C487EAF0}
============== Running Processes ===============
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\Program Files\NVIDIA Corporation\Display\nvxdsync.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\AVAST Software\Avast\afwServ.exe
C:\Program Files (x86)\Common Files\ArcSoft\esinter\Bin\eservutil.exe
C:\Program Files (x86)\Amazon\Ama... Read more

Read other 28 answers

I ran program to i.d. multiple file copies and removed. Apparently I removed more than the extra copies. On next restart the HP screen comes up and continually recycles. I attempted to recover using the XP disc provided with the computer. About every 10th time I startup, the install screen appears and indicates that files are loading from the disc. Upon completion the "computer will restart/hit enter" screen appears, but the system shuts down. Called HP support, they told me to take to authorized service center "to change some settings". Don't know what I removed that's necessary and any thoughts as to what I can do to recover/reinstall the OS appreciated.
Note: I tried to do a repair installation which has worked in the past. When that didn't do the trick I tried fresh install. Same result with both, can't boot. Also, I inserted the software driver disc but that also had no effect.

Jim H.

A:Solved: removed duplicate files, can't boot (HP-NC6000 laptop)

Read other 16 answers

when starting laptop get message no boot device found. after numerous attempts of restarting i can get on lap top. also when trying to use amera get error message that camera cannot be found. this all started after an update i have an envy dv6 note book serial#2CE3280G60. model#D1B28UA . any help would be appreciated . i am having no luck finding any answers to this question. ive reinstalled windows 10 and still no camera drivers located in device manager.

Read other answers

Hello all,

I've had this issue for quite some time now, it never really bothered me that much, but it is annoying, so I thought I'd give it a shot to see if anyone could help me out.

I've got 2 external USB drives, one on 2 Gb and one on 4 Gb.
the 2Gb drive is no issues at all. Works flawlessly.
The one on 4GB though is never found when I boot the computer. The drive does however have a powerswitch on it, so when I turn it off and on again, or if I replug the USB cable, the drive is found and works just as flawless as the first one.
I've checked disc management, but it does not show up there before I restart the drive.
A clean install of the entire computer didn't help either (not for the sake of this issue though, but it was a good check anyway).

The drive in question is of the brand Intenso.

A:USB disc not found at boot but is found when restarted

Hello and welcome arke could you be a little more specific with the system specs please - an Asus board but what model for example.
It is of interest because it could just be the driver for the USB ports that need updating again for an example.

The Intenso drive mate what model is it as it may need updating of some sort.

But for starters anyway you could run these if you haven't already.


http://www.sevenforums.com/tutorials/433-disk-check.html < use the /f option in Option 2 ifnecessary

Read other 3 answers

Not only that, but Zone Alarm shows the message popup that hackers are trying to access my computer and it gives a different IP number everytime, but Zone Alarm says that it is blocking the attempt, but it always seems to lag my computer so bad when it is blocking the hacker attempt.DDS (Ver_09-01-19.01) - NTFSx86 Run by The Dragon Queen at 0:28:10.76 on Mon 01/26/2009Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_11============== Pseudo HJT Report ===============uStart Page = hxxp://www.google.com/uInternet Settings,ProxyServer = Settings,ProxyOverride = localmWinlogon: UIHost=c:\windows\system32\logonui.exeBHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dllBHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dllBHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dllBHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dllBHO: Adblock Pro: {f385c231-605b-4d8f-aca9-dbff765bbe17} - c:\program files\adblock pro\AdblockPro.dllTB: ZoneAlarm Spy Blocker Toolbar: {3041d03e-fd4b-44e0-b742-2d9b88305f98} - c:\program files\askbardis\bar\... Read more

A:Zone Alarm found 3 win32 trojans on my computer & DDS instructed me to post this

Hi My name is Extremeboy (or EB for short), and I will be helping you with your log.We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a description of your problem, along with any steps you may have performed so far.If you do not make a reply in 5 days, we will need to close your topic.You may want to keep the link to this topic in your favourites. Alternatively, you can click the button at the top bar of this topic and Track this Topic. The topics you are tracking can be found here.Please take note of some guidelines for this fix:Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools. If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.Even if things appear to be better, it might not mean we... Read more

Read other 3 answers