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Explorer.exe Crashes, attempts restart, crashes again. Details Inside

Q: Explorer.exe Crashes, attempts restart, crashes again. Details Inside

Hello everyone. This morning I turned my computer on to find that Explorer.exe had crashed. I attempted restarting explorer.exe but every time it attempted to restart it would just crash.


Problem signature:
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.1.7601.17567
Application Timestamp: 4d672ee4
Fault Module Name: comctl32.dll
Fault Module Version: 6.10.7601.17514
Fault Module Timestamp: 4ce7c45b
Exception Code: c0000005
Exception Offset: 000000000010343c
OS Version: 6.1.7601.
Locale ID: 1033
Additional Information 1: 7788
Additional Information 2: 7788129339cffbb182e4c538402e9d22
Additional Information 3: 44dd
Additional Information 4: 44dde8a5ebcc1fd558b2464fa8226f18

I have already begun a System Scan using sfc /scannow in Command Prompt...which just finished upon writing this up an Windows didn't find any "integrity violations"

I have NOT installed the latest Windows Updates only because I haven't gotten around to doing it. I have also read on other forums that Microsoft Security Essentials seems to be the culprit but I wanted to come here to verify that with you guys before I start messing with Windows essential applications.

What I will do in the meantime while waiting for an answer here is run a chkdsk and a virus scan(AVG).

Thanks in advance.

EDIT: Rebooted my computer and Explorer.exe now runs fine. The problem I'm going to run with is intermittent but still how would I go about fixing this?

Preferred Solution: Explorer.exe Crashes, attempts restart, crashes again. Details Inside

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Explorer.exe Crashes, attempts restart, crashes again. Details Inside

Are you running both AVG and MSE? If so, remove one or the other. Having two security programs that accomplish essentially the same tasks can cause conflicts due to them accessing the same system files or system resources simultaneously. It is possible this is the behavior that is causing your explorer.exe issue.

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First off, I have a Windows Premium Home Vista One, 32bit.

My computer was acting up and had frequent random shutdowns, so I decided to do the system recovery and restore it to factory settings. Everything was going great, I was putting all my files back into the computer when the frequent crahses started coming up. They would either come up after I tried rebooting the computer or about 5 minutes after I'm logged in and everything. It's where the blue screen comes up and usually either of these messages comes up with of course other text:




I heard it somehing to do with my drive or something, I'd appreciate any insight and help on this recurring issue. I'm really not that great with computers.

- x86 (32-bit) or x64 ?
- the original installed OS on the system? YES
- an OEM or full retail version? - OEM = came pre-installed on system - Full Retail = you purchased it from retailer
- What is the age of system (hardware)? 4 years old
- What is the age of OS installation (have you re-installed the OS?) 5 years old

A:Help with crashes, more details inside

You had the Blue Screen of Death, not a good thing. But we can help
Blue Screen of Death (BSOD) Posting Instructions

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Dell Desktop Computer
date of purchase Jan 2011
Windows 7 Home premium Service Pack 1 64 bit OEM (original install)
Model: Studio XPS 7100
5.9 windows rating
Processor: AMD Phenom II X6 1045T Processor 2.7 GHz
8 GB of ram
AMD Radeon HD 6670 (brand new)

Tech guy at work suspected the video card. We replaced it with a new one and it still BSOD'ed

Initially when I am about to BSOD my display's will turn off. This is why we replaced the video card. Sometimes they come back on and I can proceed as normal, however when the audio cuts out I know it will then BSOD.

Once the audio cuts out or freezes on a note the BSOD will occur in about 10-seconds.

Thanks in advance dear gurus for all your help and consideration.


A:BSOD - Crashes randomly about once per day.. details inside

Security Software: ??? Make sure to install security software. I recommend either of these:Microsoft Security Essentials - Free Antivirus for Windows coupled with Malwarebytes. Do not start the free trial of Malwarebytes. Just use the standalone version, update it, and scan your computer once a week with Malwarebytes and with Microsoft Security Essentials.

Good and Free system security combination.

After installing your security software, update it, and then run full scans today with each program. Report back the results of the scans.
Crashes are DirectX/graphics card related. DirectX comes installed with Windows, so this may indicate Windows corruption. It may also be that you have corrupted drivers or a graphics card hardware problem.
If you are overclocking any hardware, please stop.

Check Windows for corruption. Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of SFC /SCANNOW Command - System File Checker to provide us with the sfcdetails.txt file if errors occur.
Follow the steps for Diagnosing basic problems with DirectX. To re-install your display card drivers as outlined in the DirectX link, use the following steps.
Download the drivers you want for your display card(s)
Click Start Menu
Click Control Panel
Click Uninstall a program
For AMD:Uninstall AMD Catal... Read more

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I was given a laptop by my friend. I attempted to fix it cause it kept crashing on him. So my first idea was to try a fresh install. I can get the computer to install Windows fine. It will load up the first time fine. Once I attempt to install updates, or sometime around then is usually where it begins to go downhill. I don't know if it's caused by me trying to install updates or if the computer is just crashing after a certain amount of time.
After the first time it shuts down it will attempt to start, get to right before the login screen.(when the screen first turns blue) It then begins an endless loop of restarting and trying to load. It then tryed to scan the hard drive for consistency, which got it back into windows for maybe 5 secs. Then back to the loop.
I have changed the battery, harddrive, ram, and the processor seems to be staying at a good temp. I have been able to keep it on if I stay in bios or in the menu when im reinstalling Windows.
I am all out of ideas so if anyone can help me out, I would greatly appreciate it.

A:crashes just before login, attempts to restart itself in an endless loop.

Please say the computer specs. And if possible post a event viewer log.How to post a Event Viewer Log:Search for Event ViewerDouble-click Windows Logs.Click the System 1 time and then click action Save All Events As and choose your file.Do the same thing but use the Application File this time. Then upload it to a file sharing site like Mediafire 2shared 4shared Mega etc. RegardsLaith

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After boot up, my desktop loads and then immediately the icons and start menu blink off and on about 3or4 times. Then they go off and never come back. I can brink up task mananger and try to run explorer.exe, but it trys to start and then goes back off. I have run Adaware and Bitdefender and cleaned much of the bad stuff out, but I'm still infected and the desktop still doesn't work. I originally had AVG antivirus, but at some point it quit working and wouldn't start up again, so i downloaded Bitdefender. Any help is most appreciated.Here is my HJT log:Logfile of Trend Micro HijackThis v2.0.2Scan saved at 9:09:55 PM, on 11/4/1987Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\LEXBCES.EXEC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\system32\LEXPPS.EXEC:\Program Files\Common Files\ActivCard\acachsrv.exeC:\Program Files\Common Files\ActivCard\acautoup.exeC:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exeC:\WINDOWS\system32\DVDRAMSV.exeC:\WINDOWS... Read more

A:Explorer Crashes/won't Restart

I apologize for the very long delay. We have been very busy and it has been taking us greater time than normal to get the logs caught up. If you are still having a problem, and want us to analyze your information, please post a brand new hijackthis log. If we do not hear back from you within a couple of days we will need to close your topic.

When posting your logs please post them directly into the reply. DO not attach them.

Thank you for your patience.

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Hi everyone,

Windows Explorer seems to crash randomly with me (it does not happen with every computer session but seems to happen when I want to open a window) and has to restart; then, after a few seconds, it crashes again and has to restart yet again (seems to happen when I try opening the window again after Explorer restarts) Have got the latest Windows updates and Service Pack 1. The issue started after installing the recommended Microsoft updates described over here:
6 new updates 4/26/11
After the updates had been successfully installed, I was asked to reboot my computer. After the reboot,when I wanted to open a window, Explorer crashed (30th April logs; see below).

Since my computer is in German, the crash logs are also in German. I have translated them into English, so if a few things sound a bit odd, it's because it's my own translation, though I was able to recall a few of the English terms thanks to my other laptop, which is in English (but has no problems at all with Explorer...)

I've inserted all the crash logs below - two from 30th April (two crashes which happened after each other) and three from today (13th May, also happened right after reach other). I've separated the logs with broken lines for viewing convenience. Any idea what's causing explorer to crash and how to fix the problem?

Crash logs 30th April 2011


Can no longer function

‎30.‎04.‎2011 16:27

Report sent.

Path of f... Read more

A:Windows Explorer crashes randomly and has to restart

I also recall that when I booted the computer yesterday, HP Update popped up in the system tray asking me to search for HP updates (well, obviously...) and an Adobe window was also waiting for me, announcing that there was an update for Flash Player. Don't know if these update notifications might have had anything to do with Explorer crashing when I tried to open the Control Panel (I think that that was the first window I wanted to open). What I am absolutely sure about is that I had not opened Firefox.
Which makes me wonder if the Explorer crashes from April and May are related to each other...or not.

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My windows explorer crashes and restarts every time I perform some action (e.g., opening a file, moving a file, saving a file). I get the standard "windows explorer encountered a problem and needs to shut down; sorry for the inconvenience" message. In addition, trying to attach a file (mostly word documents) crashes the web browser - IE and firefox simply close, chrome gives an error message "plug-in crash - shockwave flash" and becomes unresponsive.

I very much appreciate your help.

DDS.txt log:

DDS (Ver_09-12-01.01) - NTFSx86
Run by Uriel at 17:33:34.10 on Wed 12/23/2009
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_17
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1022.94 [GMT 2:00]

AV: Symantec AntiVirus Corporate Edition *On-access scanning enabled* (Updated) {FB06448E-52B8-493A-90F3-E43226D3305C}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symant... Read more

A:Windows explorer crashes constantly, browser crashes upon attaching files to emails

Hello , And to the Bleeping Computer Malware Removal Forum. My name is Elise and I'll be glad to help you with your computer problems.I will be working on your malware issues, this may or may not solve other issues you may have with your machine.Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.-----------------------------------------------------------If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explanation about the tool. No inp... Read more

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this is the log i did with hijackthis! Please advice
and also my download speed varies when i check it on the online speed-o-meter, is there like a downloader or trojan of some sort?

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:37:05 PM, on 8/30/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Documents and Settings\All Users.WINDOWS\Application Data\EPSON\EPW!3 SSRP\E_S30RP1.EXE
C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindServiceAE.exe
C:\Program Files\Creative\SBAudigy2ZS\Surround Mixer\CTSysVol.exe
C:\Program Files\Creative\SBAudigy2ZS\DVDAudio\CTDVDDet.EXE
C:\Program Files\ASUS\GamerOSD\GamerOSD.exe
C:\Program Files\Common Files\LogiShrd\LComMgr\Com... Read more

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I don't know whether I have a malware problem, or a hard-drive-in-death-throes problem, or what. But I figured it was best to start here, so if it's not a virus I can go over to the XP forum with that ruled out.

Over the past few months my desktop has been steadily driving me nuts. First it began giving me BSODs at random intervals, anything from a day to a month apart. (Currently, about once every three weeks.) The most common error is 0x0000008E, but I've also had 0x00000019, 0x00000024, 0x1000000A, 0x0000004E (PFN_LIST_CORRUPT), 0x0000007F, 0x0000000A (IRQL_NOT_LESS_OR_EQUAL), and 0x00000050 (PAGE_FAULT_IN_NONPAGED_AREA). Usually it crashes at startup, but it has taken as much as twenty minutes. I've tried defragging the hard drive, using a registry cleaner, and replacing Sygate firewall (see below) but nothing appears to have worked.

Then Sygate starting occasionally crashing while I was online. I replaced it with PC Tools free firewall, which hasn't had any problems. (Yet...)

Somewhere in the last several months (hard to say whether it was before or after Sygate and the BSODs, it seems to have been creeping up for a while) Firefox developed an increasing tendency to hang. It reached the point where it was basically non-functional for a good quarter hour after connecting. During that time doing anything - maximising or minimising windows, accessing the start menu - took forever. Then Firefox started crashing - constantly. I worked my way through the official trou... Read more

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Hey guys, I'm going on my 10th hour of trouble shooting here.

Started my PC this morning, went and opened Steam, then windows explorer crashed without a message (Task bar disappeared) and locked up my whole PC for about 5 seconds before the BSOD. Rebooted to install "WhoCrashed" to read the minidump. During this process, I went through about 6 other crashes of the same nature. It doesn't seem to be dependent on load, however, because it'll happen just sitting idle on the desktop too.

On the most recent crash, I noticed that around the same time explorer crashed, my Razer keyboard and mouse both died out, leaving me no control.

I just got a new graphics card (NVIDEA Geforce GTX 960 4GB) 2 weeks ago and it was all fine up until now, so I'm not sure if it's related. We put in a Coolermaster CPU cooler at the same time, new thermal paste, etc. and all temperatures are normal (about 90 degrees F, same as always). None of my temps are off from what they've been for the last 2 years, and I don't think I've ever had a BSOD on this custom PC.

Updated NVIDEA drivers from safe mode, started looking into Motherboard updates, but not applying any because I can't even tell what I have already. Everything is fine and dandy in safe mode.

So, please, for the love of all things holy, someone help me out here... I'm good with PC's but I'm at my witt's end here. Attached you should find the proper log and an image from Speccy. Had to take it with my phone beca... Read more

A:Windows Explorer crashes, no message, then everything crashes randomly

the dump point to wininit.exe, the windows startup process, the crash was caused by the termination of a critical system thread or process which means that somehowwinint.exe was terminated and crashed your computer, all we have to do now is work out why and how the process was terminated, if it didn't happen untill you installed the graphics card it could be thaat it is doing something that is affecting wininit.exe

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I dislike MS but I would really like to know where to go in IE to fix its's linking to Adobe Reader 7. Can anyone offer any suggestions?


A:IE 7 crashes whenever it attempts to load a pdf file

Folder options >> file types >> pdf file ...
Not sure what you think you can do here

Have you tried Foxit instead ???

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Im confused, but I will describe this best I can:

explorer.exe crashes when viewing folders or anything built on explorer.exe (I guess) at exactly 11 seconds in on them. It also randomly crashes every couple hours. Im extremely confused by all this and wondering if anyone knows what is going on.

Thanks to anyone who helps or attempts to do so.

A:XP SP2: explorer.exe randomly crashes and always crashes when in folders

Have you done any recent updates or installed any new software to the computer?

Also, I would suggest downloading HiJackThis! and then including the log file in a post so that it can be looked at by one of the qualified agents here in order to help you out. Also you might try downloading and installing MalwareBytes' Anti-Malware and running it. I have found that program to be quite helpful in identifying potential OS issues.

If you are getting explorer.exe crashes as often as you say, then there may be more serious damage to your operating system that will potentially result in a clean reinstall.

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This happened recently after my sister downloaded something from the internet, and when I opened the folder to transfer it to her flash drive, a notification popped up telling me that, "Windows Explorer has crashed," and then it restarts (not the computer, just explorer. It sort of "refreshes" the desktop), then loads, and then crashes again.

I can still use my laptop normally from adjacent accounts, and when I tried deleting the file (the source of all of this, I'm assuming) it says that I need the permission of my main account, even though this account that I am currently using is also and administrator.

Can someone give me a little help? If there is none to be found I can use this side account for a while until something can be done, but it is incredibly inconvenient.

I am using Windows 7 currently.

A:Windows Explorer crashes, restarts, then crashes again

The computer is probably infected with a virus or other malware. Post this in the Virus and Malware Removal forum:

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HI there i have noticed recently that i have been getting odd explorer.exe restarts whenever i go to Control Panel-System & Security-Windows Update. After clicking windows update explorer will say it needs to restart and go ahead and restart itself. The problem is that it is completely random when it happens. I can't reproduce it 100% of the time. I thought it might be a memory problem but i ran memtest for 13 hours and no errors came up. I ran a chkdsk and sfc /scannow and both also returned no errors. I have disabled all non-microsoft shell extentions as well and that still hasn't stopped the issue. It doesn't bluescreen or even cause any other issues from what i can tell and i can continue using everything afterwards just fine and even go into the Windows Update without it crashing. It only seems to get messed up after a reboot. I also haven't been able to install any Windows SDK to check the dmp file myself.

Now a new problem i have been having is with the Witcher 2. During cutscenes the computer will lock up and my monitor will return "No Display" but my computer will remain on. I can't ctrl+alt+del or do anything. I thought it might be my temps but my gpu was registering 71c and my cpu was registering 42c. I have to hard reset everytime.

These are the errors i get in eventviewer when explorer crashes.

Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: DUI70.dll, version: 6.1.7600.16385, time st... Read more

A:Crashes while playing Witcher 2 and other explorer.exe crashes.

Hello Ether and welcome to Sevenforums.

BSOD Analyse

Graphics & Troubleshooting

Your Nvidia driver was pointed. To make a clean install of the driver and avoid left-over files proceed to the steps below. If you're having any questions regarding it just ask.

i) Make your way to Nvidia Drivers - Download NVIDIA Drivers
ii) Uninstall the Graphic driver you currently have and all its extensions (do not reboot yet)
iii) Download Driver Sweeper
iv) Get to safe mode (without network) and search for Driver Sweeper in your
v) Select all the Nvidia components and analyse them
vi) Clean them, head into Windows without internet and download the driver


There's also some pointers to your Direct-X files. Option one is that it could be the Direct-X files. Option two is that it could be a part of the Windows system files, as Direct-X is a part of that. To be one the safe side, update your Direct-X files.

Download: DirectX End-User Runtime - Microsoft Download Center - Download Details

Other tips and tricks
Stop any type of overclocking.
Blow the Graphic Card fans.
Make sure that no hidden overclocking feature is on.
Download Speccy and make sure that temperatures are stable.
Make sure that the games you're playing has the latest updates and look for Q&A's, fixes and compatibilities.

Attempt to reset the display driver and recover from timeout failed.
Arg1: fffffa800b227010, Optional pointer to internal TDR recovery con... Read more

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I've exhausted all my options. My computer first started crashing randomly. After rebooting and crashing and attempting to restore the computer, it still crashes during rkill, malwarebytes, and even combofix. It usually requires a chkdsk upon reboot which I allow it to do but takes about 20 minutes every reboot. I am able to get it rebooted to a factory installed version of XP but the malware remains. Any time I attempt to go to many of the anti malware websites and links, it will crash or freeze up the browser. I followed your specific instructions and will successfully post the DDS file and attach the ATTACH file but unfortunately, the computer crashes just as it displays the rootkit results in GMER so it will not allow me to save the file to paste it or copy it here for you. Here are the files. Please advise what I should do. Thank you for your help!
DDS (Ver_2012-10-19.01) - NTFS_x86
Internet Explorer: 6.0.2900.2180
Run by Owner at 11:09:28 on 2012-10-28
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.1918.1623 [GMT -10:00]
============== Running Processes ================
C:\Program Files\BigFix\BigFix.exe
C:\Program Files\Common Files\New Boundary... Read more

A:computer crashes during all malware removal attempts

Hello kaikai747, and to the Virus/Trojan/Spyware/Malware Removal forum.I am oneof4, and I am here to help you!I ask that you refrain from running tools other than those I suggest to you while I am cleaning up your computer. The reason for this is so I know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.
Please perform all steps in the order received and do not proceed if you need clarification.
Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter problems please stop and tell me about it. When your computer is clean I will alert you of such. I will also provide you with detailed suggestions for prevention.
At the top right-center of the topic you will see a button called Watch Topic. If you click on this, another page will open. Please choose Immediate Notification and then clicking on Proceed you will be advised when we respond to your topic and facilitate the cleaning of your machine.
If after 5 days you have not replied to this topic, I will assume it has been abandoned, and I will close it.
I would also like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please be courteous and appreciative for the assistance provided!
Again I would like to remind you to make no further changes to your computer unless I direct you to do... Read more

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hi my names paul

If I am in the right place,I was wondering if someone could throw a light on this problem ive had on my pc for months even years maybe.
the crash only occurs at any stage during bootup & when it's actually been booted up, say a couple of minuets.
once it's up and running, say after 3 attempts, it will stay on all day if I want it to.
I've srtripped it down and cleaned everthing as your meant to now and again but never seeked proffesional help.

the pc athlon 2, 40Gb Hd Drive, Audigy soundcard, 256 ram, Geforce 4 graphics, Kcorp wireless card, jetway 266b motherboard.

any help much appreciated

regards paul

A:Computer crashes on bootup, then runs ok after several attempts.

Hello and welcome to Techspot.

I have moved your thread to a more appropriate forum, also I have changed your thread title to something more descriptive.

Just a few suggestions.

Make sure your psu is putting out enough power for your system. Pay particular attention to how many amps it gives on the 12volt rail. You can find this info on the psu label.

Take a look at this psu wattage calculator.
Check your system for viruses/spyware etc. This thread HERE will help you to do that.

If you system is free from infections, maybe doing a Windows repair as per this thread HERE will help.

Please let us know the results.

Regards Howard :wave: :wave:

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Hello alli hope you can helpbasically, the system is clean ive had no malware or virus problemsran scans with norton360v5, malwarebytes, superantispware, tdss killer, also ran live cd scan dr web etc, nothing found, plus ive had no problems virus/maleware wiseit has been doing this for a whilewhen system shut down on its own, i got error message on restart into windowsError CodeBCCode : ea BCP1 : 87DE3AB0 BCP2 : 8ACC5E00 BCP3 : 88D44540 BCP4 : 00000001 OSVer : 5_1_2600 SP : 3_0 Product : 256_1i have to ctrl alt del, and start a new process explorer.exe to get back to the desktop, also having to end, drwatson.exe, and dumpprep.exe etc, on certain timesive also notices strangely, rather than a bleue screen the screen go completly black, and then i have to restart the system by pressing the restart button, again on startup i get an error code when logged into windows, igf i run a search on the computer explorer.exe will crash(encountered an error)i have a problem booting into safe mode it hangs at stpd.sys if i cancel loading the driver it still wont boot, the driver before is dcsnap.sys, i have looked into both drivers, i think stpd.sys was installed with deamon tools, so i uninstalled deamon tools and still cannot boot into safe modeso basically the two problems are explorer crashing and safebootAny help would be greatly appreciated

A:Dr Watson crashes and Explorer.exe crashes

Download BlueScreenView (in Zip file)No installation required.Unzip downloaded file and double click on BlueScreenView.exe file to run the program.When scanning is done, go Edit>Select All.Go File>Save Selected Items, and save the report as BSOD.txt.Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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Randomly when I am using my computer (Acer Extensa 5620Z laptop, Windows XP Pro SP2) I get the Microsoft Error report box saying Windows Explorer encountered a problem and needed to close and prompts me to send the error report to Microsoft. After I click Send or Don't Send (doesn't matter which one), I get another prompt saying Dr Watson encountered an error and needed to close.

Everything then locks up - Start Menu won't open and programs won't minimize or maxmize from the taskbar.

When this first happened I tried to use Task Manager to start explorer.exe again, it didn't work. I checked in the processes tab and explorer.exe was still listed. I tried to End Process on it and it stayed there. I then noticed that drwtsn.exe (might not be 100% correct) is listed, if I End Process on it, explorer.exe closes (Taskbar and start button dissapear) and I can then run explorer.exe again to fix it. Don't know if that helps at all.

I have run fullsystem scans with Windows Defender and Trend Micro Internet Security 2008 multiple times and both found nothing.
Any help would be greatly appreciated

A:Explorer Crashes, Dr Watson Crashes

Have a look in the Event Viewer for any errors at the time of the freezes.To open the Event Viewer go to Start > Control Panel > Administrative Tools > Event Viewer. Alternately, go to Start > Run and type in "eventvwr.msc" (without the quotes) and press Enter.Check in all the categories (Application, Security, System and Internet Explorer).If you find an error that occurred at the time right-click on it and select properties. Copy the information in the window and post it back here. This will help us diagnose your problem.How To Use the Event Viewer

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I started to suspect something was off when my browser became increasingly sluggish. I've noticed the URL "raresearchsystem.com" as a redirect url when I click any google search results. I immediately attempted to run malwarebytes only to have the program close while it was scanning. Trying to run it again yields error "Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item.". I tried renaming the .exe but was not allowed. I reinstalled malwarebytes under a different name and was able to run it but again, the program closed during scan. I tried all applicable troubleshooting on the malwarebytes forum to try and get the program to run but with the same results.

I attempted to run avast! but it is immediately disabled.

I was unable to scan with gmer as it too was closed when I begun the scan.
DDS log.

DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 6.0.2900.2180 BrowserJavaVersion: 1.6.0_21
Run by Aaron Funk at 21:23:04 on 2011-09-25
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.2038.982 [GMT -5:00]
AV: avast! Antivirus *Enabled/Updated* {7591DB91-41F0-48A3-B128-1A293FD8233D}
============== Running Processes ===============
C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files ... Read more

A:All attempts to scan for malware produce program crashes + google redirects

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything. We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here. To help Bleeping Computer better assist you please perform the following steps:*************************************************** In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/420489 <<< CLICK THIS LINK If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.*************************************************** If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lo... Read more

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i'm running windows 7 x64 bit ultimate i recently re installed windows and when a program crashes there is no option to click "See details" can some one please help me enable the option "see details"?
here is the screenshot Please Help me.

A:Windows 7 Wont Show Details When a program Crashes.

Why is the program masked? It makes it appear sketchy which of course could be the problem itself.

The theme changed with your reinstall which is also unusual.

Where did you get Win7 and how is it activated?

If you have a license then stick with these steps to get and keep a perfect Clean Reinstall - Factory OEM Windows 7 which also apply to retail.

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I'm running:
Windows 7 x64 [Full Retail Version]

Age of the hardware is 30 days
Age of the OS installation is 15 days (I accidentally deleted my system files that were on my 320GB drive (not my OS drive), not knowing they were there and had to reformat. Prior to this reformat, I never had these errors).

A:Crashes! Pictures of reports inside!

Feel free to check my specs in my profile.

I really appreciate your guys' help.

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The error:

Assinatura do problema:
Nome do Evento de Problema: BlueScreen
Vers?o do sistema operacional: 6.1.7601.
Identifica?o da Localidade: 2070

Informa?es adicionais sobre o problema:
BCCode: 1a
BCP1: 00008884
BCP2: 851CE8C0
BCP3: 851CF51C
BCP4: 00000500
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Arquivos que ajudam a descrever o problema:

Leia nossa declara?o de privacidade online:
Declara?o de Privacidade do Windows 7 - Microsoft Windows

Se a declara?o de privacidade online n?o estiver dispon?vel, leia nossa declara?o de privacidade offline:
I uploaded bluescreenview log and log collector
Pc was formated, installed drives, updated amd drive from oficial site, and for last updated all my drives with drive booster 3 pro and the problem persists.

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I am wondering if someone wouldn't mind reviewing the logs below to see if there any viruses or any other issues.
Our computer crashes after a few minutes of use and runs quite slow for having 8GB of RAM.

I've run spybot and NOD32 scans but have not found anything.

Any help you can provide would be greatly appreciated.

Thanks in advance,
Keeks and Mrs. Keeks

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 7:45:27 PM, on 9/14/2011
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8112.16421)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files (x86)\Windows Live\Mesh\WLSync.exe
C:\Program Files (x86)\Intel\Bluetooth\BTPlayerCtrl.exe
C:\Program Files (x86)\Windows Live\Mesh\MOE.exe
C:\Program Files (x86)\Windows Live\Contacts\wlcomm.exe
C:\Program Files (x86)\CyberLink\YouCam\YCMMirage.exe
C:\Program Files (x86)\Samsung\Samsung Control Center\MovieColorEnhancer.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://samsung.msn.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Intern... Read more

A:Computer crashes after few minutes of use (logs inside)

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Post removed:
Troubleshooting and trying to fix this issue has become more trouble than it is worth. It will be faster for me to just backup my data and reinstall.

Please lock and/or delete this topic. Thank you.

A:IE9 "bricked" and Flash crashes inside Chrome

Well good luck my friend,i hope things get better for you soon

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PC Specs:

AMD Athlon FX-55
Asus A8V-Deluxe motherboard
Graphics Card(s): GeForce 6800GT (also tried Radeon 9800 Pro)
RAM: 2GB Kingston in 4x KVR400X64C3A/512 modules
HDD's: 2x WD Caviar 250GB 7200 RPM models (and an older WD IDE model) in a RAID0 configuration using the Promise FastTrack 378 controller.
Windows XP x64 Edition
PSU: CoolerMaster Real Power RS-450-ACLY ATX12V 450W

I use the onboard soundcard, and have no PCI cards installed.

For starters: I built this machine about two and a half years ago, and it has been rock solid for the last two and a half years up until about a week ago.

Here's my issue: I started getting various crashes, everything from DRIVER_IRQL_NOT_LESS_EQUAL to NTFS.sys or fasttx2k.sys (the onboard RAID controller of my motherboard's driver) to no BSOD and just random reboots.

I've got a fair bit of PC building experience and extra hardware laying around, so I decided to troubleshoot the problem for a bit myself before asking for help. I've cleaned all the parts with compressed air, and all the contacts of the RAM cards and my video card, but still no luck, the system still crashed.

I started by running memtest for a night, and it got through 8 passes on all 2GB of RAM with no errors. Kingston is usually quality RAM, so I didn't really think this was the problem.

Then, I unplugged my HDD's from the RAID controller, and stuck in an old IDE HDD I had laying around and formatted it to a new ... Read more

A:Numerous Crashes/BSOD's... info inside

Okay, this is what I found:

Your first two Minis point to driver fault with tcpip.sys which is a file essential for a Windows based machine machine to use tcp/ip protocols (use Networking or the Internet).

There was also this warning that ntoskrnl.exe was unabled to be verified by checksum; therfore there is the possibility it could be either corrupted or missing.

* Microsoft has information on errors with tcpip.sys

Third Minidump - amdk8.sys which is an AMD Processor Driver required by motherboards supporting AMD Athlon processors.

In all three minies you will find them pointing to either X64_0xD1 errors (the first two) or X64_IP_MISALINGED (third one).

I know you did a fresh reinstall of XP, but the dumps are pointing to faulty drivers as the issues. Could it be your CPU???

By the way, I know several people who have the same motherboard and they all say the same thing, "Rock Solid."

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I'm an audio engineer doing work in Windows Vista 32 bit Home Premium edition. I have an HP dv6883us with a 1.83gHz Core2Duo with 3GB of RAM.

My system has been rock solid for months, then out of nowhere I started getting BSOD crashes the past few days. These crashes always happen when using audio software. Now, I'm using the onboard sound(I do have other sound devices that are better, but for convenience when at work I just use onboard) which is a Realtek HD Audio device. I use a driver "wrapper" called ASIO4ALL(www.asio4all.com) which basically takes the WDM drivers and lets it act as an ASIO driver, which gives the best performance in audio software generally. This is a setup that thousands of people use, and I've used it with no issues for months now on this system, and on several other systems for years.

Anyways, the BSOD crashes happen randomly, but always while using audio software. Sometimes it happens when I hit the "Stop" button in the software, or whenever I perform another action. But pretty random.

Now, the ASIO4ALL just uses the onboard sound and it's drivers, and traditionally is as stable as the drivers you have. My Realtek drivers are just the ones that the computer update software itself(from HP) installed, and are the latest version. I ran the verifier.exe on the drivers, even though all audio and video drivers are already signed by Microsoft. No errors or any other signs of instability came up.

Here is my debug information:
[co... Read more

A:Soundcard related BSOD crashes- full info inside

The analysis says that RTKVHDA.sys is the image where the error occurred.
The date stamp on it indicates it's from Oct 2007 - which is fairly old.

I'd suggest uninstalling your RealTek audio drivers from Control Panel...Programs and Features, then install a freshly downloaded copy of the latest version of the drivers for your system.

Although there's no evidence of the ASIO4ALL program causing problems, that'd be the next thing that I'd check if the RealTek update doesn't fix things.

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When I boot my computer up, then explorer.exe immediately crashes. When I use task manager to try to run explorer.exe, the moment I click "New Process" task manager stops responding, freezes, and eventually closes. I also tried running window's in safe mode(my desktop icons weren't there, I'm not sure if that's supposed to be like that in safe mode) and using cmd to open explorer.exe. Explorer.exe runs and opens, cmd does not crash, but the task bar is frozen. When this problem first occurred, I was ending unnecessary processes with task manager, and I accidentally ended a system process. I do not remember what process it was sadly, or else I would try running it again with cmd in safe mode. I tried reboot many times, but it still doesn't work. Please solve my problem soon. Thank you.

P.S. If you need any more information about my problem, post here and I'll try to provide you with what you ask for, if it's in my ability.

A:Explorer.exe Crashes, Run Crashes

If you know exactly when the problem began you can use Windows System Restore to revert your system state to a date that preceeded the problem.To start the System Restore tool at a command prompt1. Restart your computer, and then press F8 during the initial startup to start your computer in Safe Mode with a command prompt.2. Log on to your computer with an administrator account or with an account that has administrator credentials.3. Type the following command at a command prompt, and then press ENTER:%systemroot%\system32\restore\rstrui.exe4. Follow the instructions that appear on the screen to restore your computer to an earlier state.http://support.microsoft.com/kb/304449/

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As per posting instructions...I have removed the stuff on my thread and just attacthed the zip the rules request.

OK so I have been suffering from BSOD,freezing with no info that needs me to restart and graphical artifacts in and out of game.On top of that there are crashes happening randomly in various games and of different nature each time and even the internet browser crashes many times.(game errors can range from file verification errors to simple mapload crashes with no message)
Artifacts have happened since I upgraded to R9 280MSI but the BSOD happened before as well.Last GPU got fried.I thought it was my HDD but that died as well and the BSOD persists even while running single SSD.

WIN DEBUGGER error log(bsod dump analyzed) :
TinyUpload.com - best file hosting solution, with no limits, totaly free


A:BSOD,freezing,artifacts&crashes (big info inside - STOP 0x0000003B)

Still no light.
Am I supposed to let this sink?Is thread bumping allowed?(rules say no useless posts to increase your count, but what happens if thread gets buried?What is the point of not bumping if I am just gonna go make the same thread?)

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Windows 7 Ultimate 64bit
AMD Phenom II x4 965 BE
Asus M4A77D AMD 770 (Socket AM3) PCI-Express DDR2 Motherboard
ATI Radeon 4850
OCZ DDR2 800mhz 4GB(2x2GB)
450w Thermaltake Modular power supply
Onboard sound.
Samsung 19" widscreen 1440 x 900 HDTV

I posted a thread the other day stating it was a black screen crash but my system seems to hide that fact as it was a BSOD. It usually crashes in the form of stripes down the screen depending on the colors on the screen at the given time then reboot or just a blackout and reboot.


C:\Users\Jay>mcat 4 0xfa00000000070f0f 0xc00a0fff01000000 0
Processor Number : 0
Bank Number : 4
Time Stamp (0x): 00000000 00000000
Error Status (0x): FA000000 00070F0F
Error Address (0x): C00A0FFF 01000000
Error Misc (0x): 00000000 00000000
Status Bit Decode :
Processor context corrupt
Miscellaneous error register valid
Error enable
Error uncorrected
Error overflow
Error valid
Error Code (0x): 0F0F
Error Type - Bus
Participation Processor (PP) - Generic
Timeout (T) - Request timed out
Memory Transaction Type (RRRR) - Generic, includes scrub errors (GEN)
Memory or IO (II) - Generic (GEN)
Cache Level (LL) - Generic, includes L3 cache (LG)
Bank 4 North Bridge Errors:
WDT Error - NB WDT timeout due to lack of progress. Error signalled back to r
equester. Cause of error may be another node or device which failed to respond.

Please help guy... Read more

A:BSOD crashes (Only whilst gaming) minidump and mcat debugged inside. Please help!


It's most likely a hardware fault.

I do not know how to read the MCAT report that you have got in your post, but it doesn't exactly look good.

Start with a memtest.

Memtest instructions:

Download the ISO (or the .exe for pendrives) from here http://www.memtest.org/#downiso

Then (if you have chosen the ISO) burn the ISO using ImgBurn: http://www.imgburn.com/index.php?act=download

Boot from the CD/USB and run the test with only one stick of RAM in place, if the stick passes then swap it into the other sockets in turn until you can be sure that all the sockets are fine.

Then test the rest of the RAM one at a time (no need to swap the sockets).

It is a time consuming process but it is the only way to be sure it isn't a RAM fault.

Final test is to run the test with all the RAM in place.



2: kd> !analyze -v
* *
* Bugcheck Analysis *
* *

A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECO... Read more

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Everytime I try to restart or shut down my PC, it always crashes on the shut down screen then I will have to force shut down by holding down the power button..
I'm running my OS on a SSD and it is 100% healthy, does anyone know any way to fix this?

I believe it could be an update that has made it like this, it started when I installed the KB31224200 update.

A:PC Crashes on restart

Before uninstalling that update do the following

Right click at Start button > click Command Prompt (Admin) > at the flashing prompt, copy/paste this.......

sfc /scannow

> press Enter.
It will take quite sometime.
When finished, it will give you one of the 3 reports...............(paraphrasing)
1. No integrity violation.
2. Found corrupt files and repair successful.
3. Found corrupt files but unable to repair.

If the report is #1, your solution lies elsewhere.
If the report is #2, check if your problems have been resolved.
If the report is #3, use this method................
In the same Command Prompt (Admin) windows, copy and paste this command ( please use copy and paste method in order to avoid typo )....................

dism /online /cleanup-image /restorehealth

> press Enter.
Again it will take some time.
When finished, it will give you a report.

See if that has fixed your problem
If it does not then get back and we will help you uninstall the last update
See if it works ok then

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Hi there

I have just built a new rig and am experiencing continuing crashes when using any DX app, even the Nvidia control panel when previewing Direct3D - screen goes black after a number of seconds, then the computer restarts.

I have run Video Memory Tester and the GPU fails crashing to restart.

The system has the following components (all drivers are up to date to latest version, Asus BIOS v11.02, Realtek HD Audio codecs V259, Nvidia drivers 270.61):

? Asus Rampage III Extreme Intel X58 (Socket 1366) DDR3 Motherboard
? Intel Core i7 970 3.20GHz (Gulftown) (Socket LGA1366)
? Thermaltake Fan ISGC-300
? Corsair Dominator GT DDR3 PC3-16000 DHX Pro / Airflow II - Kit 12Gb
? Corsair Professional Series? Gold AX750 High Performance 750W Power Supply
? Corsair Obsidian 800D Window
? MSI GeForce GTX 580 HydroGen 1536MB GDDR5 PCI-Express Graphics Card
? Pioneer BDR-206DBK 12x BluRay RW / 16x DVD?RW Drive
? 2 X Intel 510 Series "Elmcrest" 120GB 2.5" SATA-3 Solid State Hard Drive

I am attaching the dump file and performance monitor log as described. Hope someone can help me. Thanks a lot for your time


A:New rig crashes to restart when using Direct3D

PLease find attached the prf mon results

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I have a new Windows 10 desktop build (specs below) that crashes/hangs every other boot.
The issue is when I restart Windows the PC reboots and when it gets to the lock screen it will freeze, followed by a loss of video signal.  Sometimes I am able to login, but experience hanging and freezing until there is a loss of video signal.  I am then forced to power off.  When I start backup I am able to login and the computer runs fine. I have checked the event viewer and the only noteworthy events are:
1) Kernel-Power event ID 41
2) Bugcheck with the following message: The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000116 (0xffff9f02241fb4a0, 0xfffff8080038df80, 0xffffffffc0000001, 0x0000000000000003).
3) Display driver igfx stopped responding and has successfully recovered.
This only happens when I choose restart the computer.  If I use shutdown, Windows will boot and run normally when it starts back up.
I have upgraded all drivers to the latest versions.
I have disabled Fast Startup as has been advised in other posts I have read.
Looking for suggestions.  Thanks.
ASRock  B250M-HDV
Core i5-7500
256 Crucial MX100 SSD
Windows 10 Pro (1709) (UEFI mode)

A:Windows 10 crashes after restart

Start with this procedure:  http://www.carrona.org/VideoTDR.html If still having problems, Please run this report collecting tool so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/NOTE:  On problem systems it can take up to 20 minutes for the log files to complete.  Please be patient and let it run.If you still have problems with it running, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exeNOTE:Please zip up the (.ZIP) files - do not use .RAR, .7z or other compression utilities. .ZIP is the type file that can be uploaded to the forums. 

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This game seems to crash my computer to a shutdown and restart/boot sequence. The crash is always random , no particular time ingame or chapter.Sometimes it may only occur once during game play other times it may occur 2 or 3 times. Everthing is normal om the reboot/restart of windows.No BSOD or errors etc....
I looked in the event viewer and that doesn't seem to give me any help or a direct issue with the game. Any help would be much appreciated......Where do I start ??

A:Mafia2 Crashes with restart

This is a good place to start and hopefully to finish.
Tips on Troubleshooting Game Issues - Windows 7 Forums

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1st post here, thanks in advance for any help/guidance

Attached you'll find reports (Zip format) based on this forum guidelines

System is a Windows 7 Professional x64, full retail version
Brand new PC, Intel Core I7-2600k [email protected], 8Gb RAM
Any more info needed?

Again, many thanks for any help

A:Crashes and system restart--please help

Hey guys, can anyone take a look to the attached files and give some guidance? This is a new PC I bought for my wife, spent a lot of money and started experiencing this random crashes that are freaking me out, I can't even figure out if it is hardware or software, I already had problems with this PC, had to send it back and they replaced the motherboard, got it back and everything looked fine until I noticed that the PC would restart who knows why.

Again, any help will be much appreciated

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I just install XP Pro on my kids PC a couple days ago and I have never personally witnessed this problem on any PC. Sometimes when he just begins to type something in the search area of AOL 9.0 it hard crashes the PC it will reboot and of course go through the check disk thing and it might be fine for a while but eventually will do it again I am totally lost here. I am not really sure it's the IE 6.0 to blame just thinking it might be.
Thanks Mr. Bill

A:IE 6.0 Hard Crashes OS to Restart

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Sometimes when I restart my PC, it starts to load then goes to a blue screen that says; "Your PC ran into a problem and needs to restart. We're just collecting some error info, and then you can restart. You can search online for more information for this error: BAD_SYSTEM_CONFIG_INFO"

It counts up to 100% and then I have to manually press the power button on my computer. The system then restarts and boots fine.

What can I do to prevent this? What does this mean for my computer?

I am running windows 10 installed on an SSD with several other important programs and then everything else is on a 2tb hard drive. I still have the installation disk that has window 8.1 with free windows 10 upgrade.

Also if it is important I am using a z170 motherboard with skylake i5 processor.

A:Windows 10 Crashes on Restart

Got the same issue here. Sometimes ift starts without problems but I have noticed a certain continuity:
The times it goes wrong is right after the patch days when upgrades have been installed, then one or two days I have issues.
Sometimes only hard reset works to have it boot and then it works like nothing happend.
Your guess is as good as mine. I have NO IDEA and it frustrates me. I even left the system on for two weeks in row just to be sure I hade a working system the next day. Wonder if Microsoft accepts the electricity bill

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Hi to all, i have a laptop running Windows 7 Professional. The problem is strange and havent had it on any other Windows 7 machine.

If i click the folder icon on the bottom tool bar (windows explorer) then in the left hand pane expand the C drive then right click on any folder it instantly displays a dialog saying Explorer has experienced a problem and needs to close, windows is
looking for a fix for this problem (cant remember exact wording) then Explorer.exe restarts. This happens on the local C drive and Network drives. 
I though it could be a permissions problem so have taken ownership of all files & folders on the C drive which made no difference, i have removed the laptop from our server / domain and it is still the same / no change.
Can anyone shed any light on this problem or offer any ideas on fixing it? the laptop is only a few months old and is i5 / 4GB RAM Dell machine running Windows 7 Pro SP1 office 2003 Pro, checked for virus & adware & all clean.

A:Explorer.exe crashes when righ click on item in left pane on windows explorer nothing in system logs, explorer.exe restarts.

The faulting module (Fault Module Name: SHELL32.dll) shell32.dll is a Windows system file however the file that is actually causing the crash may be a third party file which from the symptoms
may be a third party context menu handler.
The following link has some info and a download to ShellExView which you can use to selectively disable third party context menu handlers to find out a problematic one:
You could try disabling all non-Microsoft context menu handlers and then, if the problem resolves, re-enable them one at a time to see which one was the problem.
BTW, the error should be logged in the Event Viewer Application log as a Application Error involving explorer.exe

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I've had this Vaio Media Center XP for about four months now, and lately it's been abruptly shutting down and restarting without warning or provocation, about once every few days.

It just did it an hour or so ago and when it did come back up there was the popup saying something like "The system has just recovered from a serious something or other; would you like to send an error report, etc." When I sent the report, the MS page that came up said it was related to a driver conflict, but that the cause could not be determined. I haven't installed any new hardware and accompanying driver except a Creative Zen Nano Plus MP3 player. No major video or sound cards, no disc drives, etc.

I'll run a HJT and paste the log below:
Logfile of HijackThis v1.99.1
Scan saved at 11:05:57 AM, on 1/9/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPB... Read more

A:Solved: Abrupt Restart Crashes in new XP

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Trying to figure out where to start. I can't really figure out a pattern, but sometimes my computer crashes during shutdown, restart or if I enable sleep. The only pattern I notice is that the longer it is on the more likely it will crash when I restart or shutdown.

Message I see on screen:
Your PC ran into a problem and needs to restart. We're just collecting some error
info, and then we'll restart for you. (100% complete)

If you'd like to know more, you can search online later for this error: DRIVER POWER STATE FAILURE

It will set there with this message for about an hour, usually I just hit power switch at that point.


A:Computer randomly crashes during restart

Are there any tools that I can use to figure this out myself?
I used WhoCrashed and BlueScreenView and both say it is in ntoskrnl.exe, but how do I drill deeper?

This was probably caused by the following module: ntoskrnl.exe (nt+0x150CA0)
Bugcheck code: 0x9F
(0x3, 0xFFFFE000DE8F0870, 0xFFFFF80226B55AA0, 0xFFFFE000E8715270)
file path:

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About a year ago, I purchased a Toshiba Satellite Pro which had Windows 7 Home Premium pre-installed from the retailer. It worked perfectly, and I had no problems. However, about 4 days ago, the hard drive failed, and I lost everything. This isn't the problem however.
I took the laptop to have a replacement hard drive installed, and all a reinstallation of Windows 7 Home Premium. I received the laptop back a couple of days ago, and I had no problems with set-up. I noticed however, that whenever I try to shut the laptop down, or restart it (to apply changes features, configure updates etc) the entire laptop will become unresponsive on the "Shutting Down..." screen. The little blue circle will stop spinning, and none of the Brightness buttons, Cap Lock etc will function, so I know the whole thing has become unresponsive.
This forces me to press and hold the power button everytime I wish to turn the laptop off, which of course is a strain on it.
I have scanned the entire thing with MalwareBytes and Microsoft Security Essentials, so I know it isn't a virus of some kind (it wouldn't be anyway, as it was acting in this way before it was even connected to the internet.)

Any fixes would be sincerely appreciated.

A:Windows 7 Crashes at Shutdown/Restart

Since you are doing hard shut downs, the first suggestion I would make is to run Disk Check with Automatically fix file system errors checked on the drive. Shutting down in that fashion will cause corruption to build and may lead to further issues which can mask the main problem.

Once you have done that, check the logs with Check Disk (chkdsk) - Read Event Viewer Log (you may have to search for wininit instead of chkdsk) and see if Windows made any changes to the file system. If Windows has made corrections to the file system, check the disk again. If you get the message that Windows has checked the file system and found no problems, you do not need to run the disk check again.
After the file system is free of corruption, please follow the http://www.sevenforums.com/crashes-d...tructions.html to provide us with your system logs. Those logs can help with more than blue screens and may help track down what is causing the system to freeze.
In case we do not get back to you for some time, here are some general troubleshooting steps:Go through the Troubleshooting Steps for Windows 7

Some of the steps require that you open up your system, so before doing any of the re-seating and connection checking steps, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: Some steps in that... Read more

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my computer is crashing everytime i hit restart or it needs to restart to update a program...

i had new memory installed because i believed the old sticks where bad. i am not getting any dumps or or other screens (BSOD) when it starts up again.

i am worried but have no idea where to look to see what the problem is. can anyone help me with this?

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The touchpad enhancements (e.g. side-scrolling, etc.) of my computer keep crashing. I've seen that many people have had this same issue, and there doesn't seem to be much to do other than restart it when it crashes. I've created a shortcut for it so I don't have to go digging all the time, but I wanted to know if there's some way to use a specific program crashing as a trigger for it to restart.
Task scheduler only lets me use "Application Error" as a trigger, but not a specific application.

A:Restart program automatically when it crashes

There are programs to do such things (like Restart On Crash), but have you tried updating to the latest version of the touchpad driver instead?

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Please help!

I have had this problem for quite some time now on this pc and i now am really desperate to fix it.

It seems to be graphics related as it will crash/restart while playing any games or some video. How can i find out what is causing the problem?
Is there a crash log built into xp?
Any software that can analyze?
I have downloaded the latest driver for my video card and from what i can tell all the latest drivers for my other hardware but it still happens.

I am new to these forums and would appreciate any help or guidance offered.
Thanks in advance.

A:[SOLVED] Computer restart/crashes

See if there is anything in the directory C:/Windows/minidump.

If so, compress all the files into one .zip file and upload that to your next post.

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Hi there. My first time posting here, was looking for a tech support forum and this one seemed pretty good.

I'm running windows 7 home premium sp1 on a 2-year old Sony VAIO laptop. Every now and then the wireless connection will fail, which isn't that big a deal. Right click, windows troubleshooter takes 30 seconds, it fixes. Every now and then the troubleshooter won't work, and I can fix it by resetting my router.

Problem is, for the last several months the connection will fail and the repair tool won't work, I can't view any wireless networks, and I need to restart my computer to fix it. Messing with the router isn't an option as I live with several gamers and randomly disrupting their internet isn't a good idea. So I figured it was finally time to sort this out. I can always tell if the troubleshooter isn't going to work, because when it happens my audio (from any program I'm running) gets really choppy, and will stay that way, getting variably better or worse, for anywhere from a few minutes to until I restart that program or my whole computer.

The combination of programs that seems to trigger it is Skype and League of Legends. But at the same time I often play online with my roommate, and sometimes my connection will just die while his stays unchanged, and other times his connection will interrupt for a second when mine does, then return automatically, while mine stays broken.

I updated my wireless drivers a few months back, didn't seem to make any difference.

Any ... Read more

A:Wireless connection crashes, will not fix without restart

have u performed all critical updates for you windows? you should also make sure there is no other update available for your wireless card on your pc. another fix you can try is delete your existing wireless connection on your pc, and once u have verified you have all updates installed, go ahead and reconnect with your router.

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Well, i have acer travelmate 4000 laptop... and hav been experiencing this random crashes with my laptop... when i am working on my com, the monitor suddenly turned blue with physical memory dump, etc on it... then my computer would restart.... This is extremely annoying and i felt that it should be resolved rather quickly... any help here?? I am not sure whaat is happening to my comp

A:Computer crashes(restart) randomly?!

If you are refering to a blue screen error we will need the exact text and error codes to help you.

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Hi, I'm not sure what is causing this problem, but the browser just crashes and will display : "Unable to access the network" along with Error 138 (net!!ERR_NETWORK_ACCESS_DENIED) It does this out of the blue quite a few times during the day and I have to restart the computer to get the internet working again. It has nothing to do with my signal, the DSL signal is always there. I would also like to find out if any other malware is hiding in my computer. Any help would be appreciated. Thanks, Gary

DDS (Ver_11-03-05.01) - NTFSx86
Run by Gary at 17:05:37.69 on Tue 05/03/2011
Internet Explorer: 8.0.6001.18904
Microsoft? Windows Vista? Home Premium 6.0.6000.0.1252.1.1033.18.2038.872 [GMT -7:00]
============== Running Processes ===============
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program F... Read more

A:Browser crashes multiple times during day, must restart.

Hello and Welcome to TSF.

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Please note that the forum is very busy and if I don't hear from you within three days this thread will be closed.


Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate.

Please stay with me until given the 'all clear' even if symptoms seemingly abate.

Kindly follow my instructions and please do no fixing on your own or running of scanners unless requested by a helper.


Due to the restrictions on Vista, all tools should be started by right-click > Run as Administrator


Please visit this webpage for download links, and instructions for running ComboFix:

A guide and tutorial on using ComboFix

* Ensure you have disabled all antivirus and antimalware programs so they do not interfere with the running of ComboFix.

Get help here

Please post the C:\ComboFix.txt in your next reply for further review.

Please re-enable your antivirus before posting the ComboFix.txt log.


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