Over 1 million tech questions and answers.

Computer reboots but freezes at the black safe mode screen

Q: Computer reboots but freezes at the black safe mode screen

Hi, A friend of mine has ased me to look at her computer as it reboots and freezes at the black safe mode screen, if she leaves it turned off for about 10mins it will start back up with no problems, it does not sem to be over heating as this can happen withing a minute of booting up.
I have noticed that the dvd from light seems to stay on for quite a while when it boots up but then goes out.

Any ideas thx.

RELEVANCY SCORE 200
Preferred Solution: Computer reboots but freezes at the black safe mode screen

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Computer reboots but freezes at the black safe mode screen

you say it freezes at the safe mode screen, is it automatically going to that screen or are you pressing F8 as it boots to get there?? if it is automatically going to that screen, have you tried selecting "last known good configuration"? or can you not even choose which selection to boot with?

Read other 3 answers
RELEVANCY SCORE 98.4

Don't know if this is the right forum or not as the root of the issue might be relevant to any number of forums.

Regardless, I have a Dell Dimension 8250 deskstop with Windows XP home, SP3, Pentium 4 /2.4 ghz processor, 512mb ram and an nvidia 128mb video card.

While installing a Logitech webcam today, my screen went black. I could not get it to come back. I did a hard shut down and restarted. After the Windows logo screen came on, the screen went black again and stayed that way.

The only way I could get beyond that was to boot in Safe Mode. From Safe Mode, I tried to restart in normal mode, but again only got the logo screen and then the black screen.

I've been through this process today numerous times. At some point in the process, and I can't remember exactly where, it gave me the option of restoring my computer to an earlier date. I did so, restoring it to a restore point from yesterday. That still didn't help. Also, after the latest Safe Mode reboot, my USB mouse quit working. I couldn't move the cursor with it to select the profile I wished to logon with.

Any ideas on what may have happened here?

Thanks!

A:XP reboots in safe mode only; black screen all other times

Go into safe mode, go to device manager look for red or yellow flags.
The last thing you installed will probably have to be removed, thats
usually the case. Your pc didnt like something you installed, maybe the
wrong driver, or a issue with usb.

Read other 4 answers
RELEVANCY SCORE 92.4

It started when my desktop froze after a video,(no virus on my comp) so i just let it be for about an hour and it didnt budge so i decided to manually shut it down (which i never do, and i've only done this once to this computer). So when i started it back up again, it showed the BOIS screen but when it went to the xp logo loading screen, nothing was there except for a black screen. I went into that F8 Menu and tried everything, on safe mode it would just stop loading files up to Mup.sys. Ive tried to run off the Re-installation disk but it would just go to *Setup Starting Windows* and then freeze again. I've foubnd that there was a problem with the NTDLR file but i already fixed that with a boot floppy, but it really didnt do anything because i still have the black screen problem.

Im running a dell potiplex GX620 with intergrated motherboard
OS Win XP Pro (i think SP2 because i dont have the SP3 CD but not entirely sure)

Please if you can help, I want to try to repair this without formatting my hard drive because i have very important files in there.

oh yeah and i forgot to mention when i boot off the CD it gives me these options

Press F6 to install a SCSI or RAID driver

Press F2 To enter ASR (automated System Recovery)

and then it just load a bunch of files and then stops and freezes at Setup is Starting Windows

Please help, this is very very annoying and i dont want to loose my files

A:Black Screen instead of Win Logo, Safe Mode Freezes at mup.sys

So you're not able to get into the recovery console with the XP disc?

Read other 19 answers
RELEVANCY SCORE 91.6

My computer would freeze, reboots, then black screen.

I have installed new nvidia drivers,
I have tested the ram with memtest86 it passed the test.

I have windows xp sp3 installed.

My specs:
Motherboard: ASUS M4N68T-M (with nvidia Geforce 7025/nForce 630a integrated video)
RAM: CORSAIR TW3X2G1333C9A XMS3 2 GB DDR3
CPU: AMD Athlon II X3 425
HDD: Samsung 500 GB SATA II HD502HJ
PSU: XION Xon 500 W

What could the cause of this problem be? Help please

A:Computer freezes, reboots, black screen

Did this happen before you updated the video driver? Try rolling back the video driver. Go to Start/Run and type eventvwr.msc double click System and Application and look for any Red X's double click them and see what program or file is causing the crash. You can also try attaching your Dump Files

Read other 6 answers
RELEVANCY SCORE 90.4

Hi there, I am using Windows 8 on Dell Inspiron N5110 15R laptop. I had to upgrade my BIOS so as to install and use the most recent operating system, Windows 8. I was Windows 7 user and had to clean install Windows 8. In Windows 7, I was very much familiar with safe mode, but today, when I booted Windows 8 into safe mode (Using PC Settings, Advanced Startup etc.), and I selected "Safe Mode With Networking" on restart, and then a blue Windows logo appears with waiting dots circling, and after that the screen is just black, and even after waiting for quite some time, it is still there, as it "freezed". If you guys know the solution and can help me solve this issue, I'll be very much grateful. Thank you for your time reading this. I look forward to your opinions and suggestions. Thanks.

A:Dell Inspiron N5110 15R freezes on Safe Mode(Black Screen)

When you say clean install, I hope you deleted all partitions as part of your installation; yes? Anyway, a screenshot of your partition structure might provide additional information that could be useful in evaluating you current situation:

Read other 1 answers
RELEVANCY SCORE 85.6

I'm wondering how to fix the problem of my computer going into hibernation (at least I think that's what it is) after just a few seconds after I start Windows 7 Pro in Safe Mode. 
 
Computer stays on.  Screen goes to black.  Cannot wake up anything.  Have to shut down.
 
I've checked my power settings.  High Performance power plan.  Never go to sleep, never hibernate, no hybrid sleep, etc. 
 
Ideas?
 
Thanks!
 
 

Read other answers
RELEVANCY SCORE 84

My computer always freezes at the shutdown loading screen (When i restart and shutdown). But when im in safe mode it shuts down normally. It Freezes for about 15 min each time then it goes back to my desktop and says an unexpected shutdown happened. I want to know if anyone knows how to fix this problem. Sorry im new i dont know where to post this topic.


Machine Specs-
OS
Windows 7 Ultimate x64

CPU
Intel Core i5-2500 CPu 3.30GHz

Motherboard
PH61A-P35 (B3)

Memory
8 GB

Graphics Card(s)
NVIDIA GeForce 7950 GT

Sound Card
Dynex

Monitor(s) Displays
AOC 20in

Screen Resolution
1366x768

Hard Drives
500 gb

PSU
650w

A:My Computer Freezes at Shutdown Loading Screen But Not in Safe Mode.

How long does it freeze for?
How long do you wait?
Shutting done can sometimes take a few minutes depending on what programs are running and may not shut down for a longer period if installing updates.

Read other 9 answers
RELEVANCY SCORE 83.2

Like the title says, my computer is stuck on a black screen. I downloaded an update and was instructed to restart the computer. After restarting the computer it went to a black screen. It won't do anything past that. I've tried starting it in safe mode but always with the same result. I have no idea what to do with this short of taking it to Best Buy to have the geek squad take a look at it and frankly I don't feel like doing that. If anyone knows how to fix this or has any suggestions, I'm open to anything. Please help.
 

A:Computer stuck on black screen - wont start in safe mode

Have you tried selecting Last Known Good Configuration from the Safe Mode menu? It sometimes works. Also, if you put in your W7 DVD and select Repair rather than Install after making the language choice, StartUp repair might help and if it does not, try System Restore.

 

Read other 2 answers
RELEVANCY SCORE 81.2

I booted into safe mode to try an fix a issue I selected to boot with command prompt butb I have a all black screen an can't get out of safe mode now I restarted the laptop a few times still the same 'anyone know how to fix this?

Read other answers
RELEVANCY SCORE 80

Hello,
 
I have been dealing with a problematic virus for a few days now.  I am usually able to find some removal instructions when I get an infection and remove the problem on my own, but this is another level of problem obviously.  From what I have read I think I need to use the Farbar Recovery Tool to get rid of this.  I used it and got a log, but I do not know what to do next and am quite hesitant to begin trying to create my own fixlist file.  I will attach the log below.  Any assistance would be greatly appreciated. Thank you in advance.
 FRST.txt   21.55KB
  5 downloads

A:White screen/Safe mode reboots

Hello bobtoobs I would like to welcome you to the Malware Removal section of the forum.Around here they call me Gringo and I will be glad to help you with your malware problems.Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!Please do not run any tools unless instructed to do so.We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same"... Read more

Read other 14 answers
RELEVANCY SCORE 80
A:my system reboots before welcome screen and cant get in safe mode

What do you mean you cant boot in safe mode? Do you not see the screen or options, or it wont boot into safe mode after you select it?

Read other 1 answers
RELEVANCY SCORE 80

Hello all- I have a Toshiba laptop running Win 7 HE 32bit that suffers from white screen on boot, safe mode reboots.  From reading other topics in this forum, I have run FRST with the following results: Scan result of Farbar Recovery Scan Tool (FRST) (x86) Version: 08-06-2013Ran by SYSTEM on 10-06-2013 14:00:08Running from F:\Windows 7 Home Premium Service Pack 1 (X86) OS Language: English(US)Internet Explorer Version 9Boot Mode: RecoveryThe current controlset is ControlSet001ATTENTION!:=====> FRST is updated to run from normal or Safe mode to produce a full FRST.txt log and Addition.txt log.==================== Registry (Whitelisted) ==================HKLM\...\Run: []  [x]HKLM\...\Run: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun [98304 2009-07-29] (Advanced Micro Devices, Inc.)HKLM\...\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe [7625248 2009-07-28] (Realtek Semiconductor)HKLM\...\Run: [SVPWUTIL] C:\Program Files\TOSHIBA\Utilities\SVPWUTIL.exe SVPwUTIL [352256 2009-07-09] (TOSHIBA CORPORATION)HKLM\...\Run: [HWSetup] "C:\Program Files\TOSHIBA\Utilities\HWSetup.exe" hwSetUP [425984 2009-06-02] (TOSHIBA Electronics, Inc.)HKLM\...\Run: [TPwrMain] %ProgramFiles%\TOSHIBA\Power Saver\TPwrMain.EXE [476512 2009-08-05] (TOSHIBA Corporation)HKLM\...\Run: [SmoothView] %ProgramFiles%\Toshiba\SmoothView\SmoothView.exe [460088 2009-07-28] (TOSHIBA Corporation)HKLM\...\Run: [00TCrdMain] %ProgramFiles%\TOSHI... Read more

A:White screen/Safe mode reboots

Hello Gumby83 I would like to welcome you to the Malware Removal section of the forum.Around here they call me Gringo and I will be glad to help you with your malware problems.Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!Please do not run any tools unless instructed to do so.We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same",... Read more

Read other 23 answers
RELEVANCY SCORE 79.2

Have had XP for a few years, then on Friday 13th, system started to boot up; froze at the black XP screen. Then computer does a quick hard boot-up again (sounds like electrical cutting off the booting?), but fan, etc still on w/o power interruption. The system goes to the screen where it asks you in which mode to reboot, and neither safe mode, or any other mode (normal, last time computer booted OK, etc) results in the same situation. Can anyone be of any help? Sorta stuck in a loop here.

Thanks,
johhn
 

A:XP Boot up freezes at black screen; reboots again and again

Friday the 13th huh? Scary..

What were the last changes made to Windows that you can recall prior to this happening? (You may want to try the XP disk and use the "repair" function)
 

Read other 1 answers
RELEVANCY SCORE 79.2

Yea trying to get ino safe mode. When I do hit safe mode and choose my account to log on instead of going to my desk top the screen goes blank and the words safe mode appear in all four corners.
Any help would be great!
Have a good day
John

Read other answers
RELEVANCY SCORE 78.8

WinXP Pro
Geforce video 440SE 64MB,

This pc shows bios info (as per normal) then goes to WinXP splash screen and then flickers and then reboots.
Immediately thought it was something to do with the video card... opened the case and the card has a cooling fan that wasn't working... so assumed it was overheating and the cause.

Went out and bought a new Geforce card -- same type and still get the same problem.

This PC WAS working before customer asked me to give it a check-up.
PC boots ok into safe mode.
I've ruled out the processor and the memory (ran tests)... suspect the video settings in some way. I'm not sure what the original monitor was and I just hooked it up to a reg monitor (VGA). FYI, System recognizes the vid card ok in the device manager.

Searched for similar probs .. found some that have not been very helpful.
(One suggestion is to reload WinXP and do a repair of some kind)

Looking for directions.
 

A:PC Reboots after WinXP splash screen (ok in safe mode)

Read other 12 answers
RELEVANCY SCORE 78.8

Hi,

I think I have blown up my computer. I was having a problem getting rid of a nebuler s trojan. no matter what I did the virus would pop back up. I could not delete the winktu32.dll file in c:\windows\system32. I tried to delete the file in safe mode, which did not work. Then I could only start my computer in safe mode. I could not go back to regular mode (F8, Load Windows normally or something like that). It would always start in safe mode no matter what I selected from the advanced options

I got so frustrated that I reloaded XP from my Dell Dimension disk. After loading the computer tried to start the setup in safe mode. An error was returned that said something to the effect "Computer can not run restart in safe mode, restarting in regular mode" The computer would then restart but once again be in safe mode.

Should I buy a new computer? Or is there hope? Thanks, Warren

A:Computer Reboots In Safe Mode Over And Over

When you reloaded XP did you do a repair install or a complete format and re-install?

Read other 4 answers
RELEVANCY SCORE 78

Hello,
 
I have a friend with an issue, got a ransome ware on his laptop, when i try to restart in safe mode, it auto-reboots, and then goes to a regular start, ending in a completely blank white screen...?
 
He is running Windows 7,
 
Thanks Dave
 

A:Restart in Safe Mode auto reboots to blank screen?

Hello, ddad62.
My name is etavares and I will be helping you with this log.
 
Here are some guidelines to ensure we are able to get your machine back under your control.
 
Please do not run any unsupervised scans, fixes, etc.  We can work against each other and end up in a worse place.
Please subscribe to this topic if you have not already done so.  Please check back just in case, as the email system can fail at times.
Just because your machine is running better does not mean it is completely cleaned.  Please wait for the 'all clear' from me to say when we are done.
Please reply within 3 days to be fair to other people asking for help.
When in doubt, please stop and ask first.  There's no harm in asking questions!

 
 
 
Step 1
 
Please download Farbar Recovery Scan Tool and save it to a flash drive.
 
Plug the flashdrive into the infected PC.
 
If you are using Windows 8 consult How to use the Windows 8 System Recovery Environment Command Prompt to enter System Recovery Command prompt.
 
If you are using Vista or Windows 7 enter System Recovery Options. 
 
To enter System Recovery Options from the Advanced Boot Options:

Restart the computer.
As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
Use the arrow keys to select the Repair your computer menu item.
Select US as the keyboard language settings, and then cl... Read more

Read other 42 answers
RELEVANCY SCORE 78

Hello, earlier my computer started running very slow while browsing. I open taskman. and see some longer number and another name I didnt recognize. I closed them out, I meant to run malwarebytes but got a call then went to store. I got back and saw a blue screen.... I rebooted and now computer keeps rebooting at Win logo even in safe mode, it reboots at win logo, everything I click (safe mode, last known good, normal startup) it reboots. I think its a virus because it started running slow beforr the reboots and all kinds of unknown stuff wad in taskman, I need help asap, thanks. Typing this from cellphone.

A:Computer reboots at Win logo even in safe mode.

Please sit tight and be patient.

I have requested that an experienced helper who specialises in malware-related un-bootable computers respond to your topic.

Thank you.

Read other 6 answers
RELEVANCY SCORE 78

I have an older HP desktop that continually reboots when I try to turn it on. I get a black screen and it gives me options of starting windows normally, safe mode, safe mode with networking, last known configuration. For every option I pick, nothing works. It just continunally reboots over and over again.

It's my kids computer, but it does have some pics and stuff that I would like to get off of it. If I do a system restore, or configuration, is that going to wipe out all the data I have saved.

It's an HP 2.6 ghz
512 MB
120GB
Windows XP, not vista

It's a pretty basic computer, about 5 years old. I would just chuck it, but I want to be sure I get the data off it. I have not added any hardware, and wouldn't have a clue on how to do it. I am not computer savvy at all other than the basics, but any help anyone could provide would be greatly appreciated.
 

A:Computer continually reboots, won't allow me to use safe mode, please help!

Remove the old hard drive and put it aside... Get a new drive and install it. Install Windows and go to HP's support site and download and install the chipset, video, audio and network drivers for your HP model. After the computer is up and running, install the old drive as a "slave" and recover any data you need from the slave drive
 

Read other 1 answers
RELEVANCY SCORE 77.2

Please help!  Over the past week or two my computer has been running slower and slower.  Then lost the ability to download anything unless in safe mode.  Now when opening computer in normal mode get nothing but black screen.  Think I got something when my antivirus software lapsed and I wasn't protected for a bit?
 
Running Windows 7 64
 
Tried running Malewarebytes, Avast, SuperAntiSpyware, Microsoft Defender, sf scan, CCleaner and nothing has helped.  Everything comes back fine. 
 
I'm not very computer savy but from what I have been reading you all can help!  Much appreciated and many thanks for any assistance. 
 
 

A:I'm lost. Only open in safe mode. Normal mode give black screen.

Hello ,what is the sf scanBoot to safe mode with Networking and try running these......MiniToolBoxPlease download MiniToolBox, save it to your desktop and run it.Checkmark the following checkboxes:Flush DNSReport IE Proxy SettingsReset IE Proxy SettingsReport FF Proxy SettingsReset FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Users, Partitions and Memory size.Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run. Note: When using "Reset FF Proxy Settings" option Firefox should be closed.TDSSKillerDownload TDSSKiller and save it to your desktop.Extract (unzip) its contents to your desktop.Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.If an infected file is detected, the default action will be Cure, click on Continue.If a suspicious file is detected, the default action will be Skip, click on Continue.It may ask you to reboot the computer to complete the process. Click on Reboot Now.If no reboot is required, click on Report. A log file should appear. Please copy and paste the contents of that file here.If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.AdwCleanerPlease download AdwCleaner by Xplode and save to your Desktop.Double clic... Read more

Read other 3 answers
RELEVANCY SCORE 77.2

Hello all
First time poster with problem after peforming sys restore on win7 pro 64bit.
Was troubleshooting a problem w/taskbar not staying hidden, tried to restore back 24hrs to when a java update occured. Restore seemed to proceed normally, but upon restart, it boots normally to just before the login screen would appear, then the screen goes black and all that is visible is the cursor , which I can still move.
But that's as far as it gets. Trying to boot in safe mode, or repair mode ends exact same way - can't boot in to try anything
Any ideas??

A:Black screen at boot with safe mode, system restore, or repair mode

no one has any suggestions? I also triedtoboot to my win7 dvd to see if I could attempt to repair but again, it only gets thru the windows bootscreen then goes black with only the mouse cursor showing as before.

Read other 9 answers
RELEVANCY SCORE 77.2

Hi TSG,

I have a Dell PC here that refuses to boot in safe mode. In normal mode one of those dodgy Smitfraud infection messages come up (I've seen enough to know what they look like... this one takes you to Antivermins), so I know I need to use SmitFraudFix...

However, the PC refuses to boot in safe mode. And I DON'T think it is down to a driver, because XP goes as far as the logon screen, and reboots by itself, a few moments later.

I've done a full virus and malware scan with AVG and Ad-Aware with the hard disk in a "clean" test PC, and they found a few things, but even cleaning those up hasn't helped me get into safe mode. Any suggestions?

-Chris.
 

A:Antivermins infection. Can't boot into safe mode - reboots at logon screen.

Read other 7 answers
RELEVANCY SCORE 77.2

Windows only opens in safe mode,tried reloading drivers, last known good configuration,etc. When in normal mode black screen only, when acessing task manager shows all processes stopped and will not allow me to start them.

A:Black screen when start in normal mode, works in safe mode only.

Hello CliffordJ. Microsoft Security Essentials is installed, correct? Many MSE users running Vista (but not all) suffered black screen after login following installation of Update for Microsoft Security Essentials - 4.9.218.0 (KB3140527), released about a month ago. In fact there is already a thread here: http://www.bleepingcomputer.com/forums/t/606422/windows-vista-x64-bksod-after-login-or-no-access-in-normal-mode-suspect-mse/. The posters there disabled MSE 4.9 in Safe Mode by unticking a brand-new setting in the UI (Administrator > Turn on this app). Another method of escaping this situation would be to restore your system to a point before the update was installed, then hide the update in Windows Update. That would allow you to resume using MSE 4.8 if you wish.

Read other 10 answers
RELEVANCY SCORE 77.2

Windows only opens in safe mode,tried reloading drivers, last known good configuration,etc. When in normal mode black screen only, when acessing task manager shows all processes stopped and will not allow me to start them.

A:Black screen when start in normal mode, works in safe mode only.

Hello CliffordJ. Microsoft Security Essentials is installed, correct? Many MSE users running Vista (but not all) suffered black screen after login following installation of Update for Microsoft Security Essentials - 4.9.218.0 (KB3140527), released about a month ago. In fact there is already a thread here: http://www.bleepingcomputer.com/forums/t/606422/windows-vista-x64-bksod-after-login-or-no-access-in-normal-mode-suspect-mse/. The posters there disabled MSE 4.9 in Safe Mode by unticking a brand-new setting in the UI (Administrator > Turn on this app). Another method of escaping this situation would be to restore your system to a point before the update was installed, then hide the update in Windows Update. That would allow you to resume using MSE 4.8 if you wish.
 
I am extremely curious why this happens to many but not all MSE users running Vista. If more advanced forum members ask you for further information, I hope you will cooperate. Above all, I wonder if any other security software with real-time protection is installed (or perhaps improperly uninstalled)? Of course there is a possibility that your issue is something else...

Read other 9 answers
RELEVANCY SCORE 77.2

One of my pc's has gotten some kind of virus or infection but I just left it until i could get a chance to work on it. Guess i should have put avast while i had a good chance. now the computer is slow i try to fix it in safe mode and it reboot not allowing me to reboot in safe mode. I try to use task manager but it seems that the administrator has disabled access to it when i type taskmgr.exe in run. its really slow I've tried to install avast on it now but haven't really succeeded.
On top of that I have lost the restore cd and emachines made me pay for a cd that i never recieved, shipping is expensive for a free restore cd. I remember a few pop-up ads after exiting from internet explorer. Thats all the info that i have perhaps not many clues to nail down what it is.

Thanks in advance for help

A:Desktop Computer Infection (reboots By Self In Safe Mode)

Hello. A couple of questions for you.
Are you now running Norton and Avast as antivirus' ?
Is this an Xp PC or another system?

Read other 6 answers
RELEVANCY SCORE 77.2

Need some help badly...computer has been down for 2 weeks! Had bad infection, think I cleaned it - not totally sure (see hijack this file), but the computer will only reboot in Safe Mode only - not the F8 initial 'safe mode' with black screen during start up; once the computer has completely restarted and gone to the desktop page, everything 'looks' normal, but it has the 'gray' taskbar and limited functionality (no internet, etc). I tried several system restores and they don't work, I get "System Cannot be Restored to this Point" or something to that effect. I could REALLY use some help on this. Thanks!Best Regards,DanaDana ShuteLtCdr USN(Ret)Here's the hijackthis file:Logfile of Trend Micro HijackThis v2.0.2Scan saved at 10:41:12 AM, on 1/22/2010Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16945)Boot mode: Safe mode with network supportRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\Program Files\Windows Defender\MsMpEng.exeC:\WINDOWS\system32\svchost.exeC:\Program Files\Lavasoft\Ad-Aware\aawservice.exeC:\WINDOWS\Explorer.EXEC:\Documents and Settings\Dana Shute\Desktop\HijackThis.exeO2 - BHO: &Yahoo! T... Read more

A:Computer Reboots Safe Mode Only after Rootkit cleaned??

Hi jetjockchicago,Welcome to Virus/Trojan/Spyware/Malware Removal (VTSMR) forum. I am going to assist you with your problem.Please refrain from making any changes to your system (scanning or running other tools, updating Windows, installing applications, removing files, etc.) from now on as it might interfere with our fixes. Please let me know in your next reply if you agree with this.I need some feedback from you. Tell me if you have internet connection when going to Safe Mode with Networking by using A8 key. And if the log you have posted is made from there. If it is not the case tell me how do you mange to download the tools and post the logs. I need to know our options in diagnosing and running the tools so that I know what tools I can use (some tools need internet connection) and also it will be minimum effort for you to perform the fixesWe need to disable your Windows Defender Real-time Protection as it may interfere with the fixes that we need to make. Open Windows Defender. Click on Tools, Options. Scroll down the list of options to select "Real-time Protection Options." Uncheck "Use Real-Time Protection (Recommended)". After you uncheck this, click on the Save button and close Windows Defender.Note:After all of the fixes are complete and I give you the clean sign you enable Real-time Protection again.Make sure the ThreatFire is not running as long as we are not done with all the fixes and the system is not cleaned. We prefer to uninstall it, you can install it after... Read more

Read other 34 answers
RELEVANCY SCORE 77.2

Hello, earlier my computer started running very slow while browsing. I open taskman. and see some longer number and another name I didnt recognize. I closed them out, I meant to run malwarebytes but got a call then went to store. I got back and saw a blue screen.... I rebooted and now computer keeps rebooting at Win logo even in safe mode, it reboots at win logo, everything I click (safe mode, last known good, normal startup) it reboots. I think its a virus because it started running slow befor the reboots and all kinds of unknown stuff wad in taskman, I need help asap, thanks. Typing this from cellphone.
 

A:Computer reboots @win logo even in safe mode, otlpestd log

��o
 

Read other 1 answers
RELEVANCY SCORE 77.2

Hello!

Firstly, sorry if it's a dupe, search doesn't work on my cell.

Yesterday I left my pc running, and when I came back, found a black screen. Rebooting, I came across some random characters in the POST and also in BIOS, after which, the same black screen. I googled this, removed the video card and the bios and post look normal now( i use the onboard video), but when trying to load windows, the pc reboots.
I tried system repair, chkdsk. When trying to boot in safe mode, it loads up to "AtiPcie.sys", then reboots.

What could I do? Thanks
 

A:Solved: Computer reboots when loading Safe Mode

Read other 13 answers
RELEVANCY SCORE 77.2

Hey guys, I seem to be having trouble, and I'm not terribly inclined with laptops and computers, mine is an HP G62 laptop, and that's about as far as I know about it. The other day I went to use it, opened it up, I had 3 tabs open (google chrome), and I tried to open a new tab. All new tabs were freezing, and my itunes had frozen as well. I tried closing the laptop, hoping it would go into sleep mode, but it didn't, it stayed running. I reopened it and the screen stayed off, so I did a hard reset (holding the power button to turn it off) and started it back up. I started it in normal mode, and logged on, but after loading from the log on screen, it went to a black screen with just the cursor, and stayed there. I did another hard reset, and started it in safe mode, and now this is how I'm currently running. I've tried disabling the display drivers and restarting, that worked momentarily, but froze shortly after. Next, I tried a system restore, which did absolutely nothing, and then I ran chkdsk and, again, nothing. After all this, I decided to try uninstalling the display drivers, which, once again, did nothing. This seems to be all the info I have gathered from online, and through friends' help, there seems to be nothing left to do that may fix this problem. Anyone have any idea on where to go from here?

A:Black Screen in Normal Mode. Only Safe Mode Works.

Hello ericberard,

 

You?re having a problem with the computer going to a black screen.

 

First test the hardware.


Turn off the computer

As you power it back on, tap the F2 key. This will load hardware diagnostics.

Once the screen loads run the startup test.
 

If this is windows 7 and the startup test pass.


Power back off the computer.

As you power it back on, tap the F8 key. This will load Advanced Boot Options.

Select Last Known Good Configuration.
 

This will take the system back to when everything was working correctly.

 

Clicking the White Kudos star on the left is a way to say Thanks!

 

Let me know how everything goes.

Have a good day.

Read other 9 answers
RELEVANCY SCORE 77.2

Help -  I have a Dell OptiPlex 960 with Win 7 OS SP1
 
My computer is giving me a black screen on normal bootup - I can hear the windows tune but then it is black
 
I am able to get it to boot in Safe Mode and I have tried the following: ComboFix, Malwarebytes, and adwcleaner
 
But it stlil boots to a black screen 
 
What do I do now??????

A:Will boot in safe mode but black screen in normal mode

Boot into safe mode...then do the following.
 
Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
 Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post. 
Louis

Read other 14 answers
RELEVANCY SCORE 77.2

Hi all!

Today I started up my computer (an XP machine running SP3) and after it went through the BIOS, it showed the Windows startup screen (the Windows logo with the blue progress bar), but when that was done, it went to a black screen and won't do anything else.

I restarted and tried a few different things; Start Windows Normally, and Last Known Good Configuration both got me the same black screen.

CheckDisk ran, and it made it to the end, but froze when it said "please wait while your computer reboots" ... after waiting more than 10 minutes, i hit reset and tried to reboot it myself. It did the same Bios-Windows-blackscreen thing as before.

I also tried booting into Safe Mode, which DID work, and when I got in there I tried to do a System Restore (two, actually... for two previous dates) but both did nothing to resolve the problem. I tried simply copying my "important" files to my external HD (which it sees), but it won't copy in Safe Mode

When loading in Safe Mode, the driver list pauses and says "press esc to cancel loading of SPTD.sys" but I've tried it both ways and it doesn't make a difference that I can see.

I tried using my XP CD to boot from, which takes me into the Recovery Console, and I chose to hit "R" to repair, but when it asks me what drive I want to login to (which is C:) I don't really know what to do from there. I haven't booted from a CD before, so I assumed it would run a "Repair Wizard&... Read more

A:XP won't load in regular mode (black screen), but will in Safe Mode

Just to clarify, I don't really care if the XP installation is fixed, I just want to know if there's a way to get the files off the HD onto an External USB drive. There's gotta be a way... right?

Read other 3 answers
RELEVANCY SCORE 76.4

Computer rebooted after 'starting windows'

When starting in safe mode, it rebooted after loading classpnp.sys

This happened after I installed MSE and it detected a Trojan located in c:/windows. On hindsight deleting it was a bad idea.

I've tried using startup repair as well as sfc/scannow. I've also ttried unplugging the hard drives as well as changing the hard drive mode in the BIOS from ide to ADHCI and back.

Any ideas?

Thanks in advance!

A:Computer reboots after 'starting windows', cannot boot into safe mode

Hey shokwaav,








  
Quote: Originally Posted by shokwaav


I've tried using startup repair


Do this 3 times in a row, its almost a requirement.







  
Quote: Originally Posted by shokwaav


I've also ttried unplugging the hard drives as well as changing the hard drive mode in the BIOS from ide to ADHCI and back.


Why, what would this accomplish? If software deleted a key windows component, the BIOS wont help you, nor will switching around harddrives. It may actually make 2 problems out of 1.

Also, have you tried a system restore (Use method 2 at the bottom of the post), provided you have a restore point?

Try a check disk for errors (Option 2): Disk Check

There is always an option to completely reinstall, but that would be a last resort type option. You would need to have the actual windows 7 CD. If you would like to do this method (eventually), make sure you are using the proper method, as someone with an upgrade CD would need to do something a little different, etc.

Read other 9 answers
RELEVANCY SCORE 76.4

I have a gateway computer that is about 3 years old. It has a ati radeon 3200 gfx card and came with 4 gigs RAM. Recently I purchased 2x2gb G Skill DDR2 ram upgrade in hopes of more efficient gaming [gfx card is OK for 8gb ram max]. After installing the new ram [about a month ago] the computer was running fine. The new ram created a button on my toolbar called AMD Catalyst, and right-click gave identical options for each ram card, one was a list of what looked like screen settings. I know it were running on 600x800, and last night my troublesome youngest son was using my computer and says he clicked a different option by accident, making the screen freeze momentarily then go black.

I've tried:
restarting my computer
removing the 2 G Skill ram cards
under msconfig in safe mode, disabling AMD Catalyst, for it seems to be the root of the problem.

But every time i restart my computer and try booting in normal mode, I get the typical Welcome ring from the speakers accompanied by a black screen. The screen is a 36" Vizio flatscreen tv with VGA hook up, been using for a computer screen for over a year now.

Any ideas? Thanks in advance!

A:Black screen normal mode, safe mode OK

If you can go back to good times with system restore, you will be fine.
System Restore - How to
Put all cards back, etc. before the restore.

Read other 1 answers
RELEVANCY SCORE 76

I am running using Dell Inspiron with windows vista. A couple days ago, I got on the computer and then it froze, at fist the program I was using froze, and then I got a circle next to the arrow, but could still move the arrow, then the arrow stops moving. CTL ALT DEL does not work, so i must do a hard reboot, try to boot in safe mode and all the files come up but then it goes no where and the computer either restarts or I reboot it.

I have run all types of tests and nothing comes up. Today I got the blue screen of death twice, but after reboot, it goes away. I do not have a Boot Disk and have tried all the tests in the F8 command. Currently I am running an expanded memory test, but figured I would get this out there before I go insane.

Any ideas would be MUCH appreciated.
 

Read other answers
RELEVANCY SCORE 76

Hi guys. I have a Sony vaio model number: vpcee23fx. Ever since last week my computer freezes after start up. Like I turn it on, it gets past all the boot up animations and what not and everything works perfect. Then like 5 minutes later it completely freezes I can't move my mouse or push any keys. Nothing works and I have to manually shut it down by holding the power button. It works perfect in safe mode. It never freezes and I'm free to use it how ever long I want. But not in normal mode, nope. Just freezes. Please help I need my computer for school work :(.. Ps. I I'm a nooby when it comes to computers

A:Computer freezes few minutes after start up in normal mode but not in safe mode HELP

Hello EyyJayy & welcome to TSF

Perform a Clean Boot & see if the problem persists.

Post back.

Read other 14 answers
RELEVANCY SCORE 76

Hello,
I have this problem with my laptop - sometimes I cannot login - after choosing the user the screen freezes or after logging in it works only for a few minutes in regular mode (I can do things over those minutes like open firefox, but I cannot open folders, sometimes I can open the task manager or even some programs) but then it freezes and I have to shutdown the computer manually by pushing the power button. When I tried pushing crtl+alt+del I got a message "The logon process was unable to display security and logon options when ctrl+alt+delete was pressed. If the operatin system does not respond, press esc or restart the computer by using the power switch". I don't know if this helps, but I try to add as much as I can. Sorry it it's not relevant - my knowledge about computers and IT is minimal.
The computer runs fine in safe mode.
So I tried system restore to a week before when the computer was still fine and it didn't work. So I reinstalled a graphics driver (Intel HD Graphics Driver) as I found on the internet that similar problems got fixed by reinstalled videocard drivers. And it worked, everything started to run smoothly again in the regular mode. As normally I allowed windows updates and after restarting my computer, the problems came back.
I assumed that the problem was the updates so I uninstalled most of them (KB2930275; KB2923961; KB2925418; KB2929755; KB2929733 and KB2918077) but the problem was still there and I was unable to unin... Read more

A:Solved: Computer freezes in regular mode but works in safe mode

Read other 7 answers
RELEVANCY SCORE 76

Hi, I have this 4 year old Lenovo Y560(config below)

The discrete graphic card has probably fried a long time ago, so last year when I did a clean install of Windows, I had to disable ATI Card permanently in the device manager using safe mode and used the Intel integrated card. A few days ago, I booted up windows only to encounter, "A disk read error has occurred, press ctrl+alt+del to restart" . I tried to boot up using WIN 7 install disc, but soon after the Starting Windows logo , the screen turns black and I am left with a cursor in a black screen. I tried to boot into Safe Mode but still I encountered a black screen with just the cursor .

I booted with Ubuntu live usb and was able to access all my partition and did back up and even formatted the Windows Partition. I tried to boot using a WinPe and faced the Black screen with a cursor again. I even reset BIOS to default, changed Graphics Adapter from "Discrete' to "Switchable' and vice-versa, but no effect at all. When I boot up using Ubuntu and ran lspci | grep VGA I can see both cards listed. I even tried to boot up using Windows 10 preview disk, still I get a black screen after the Windows loading screen.


I can't afford to buy any laptop presently since I am currently at college, so using Ubuntu for now. Is ther any way to install Windows 7 again? Is it possible to get the ATI Card working properly- reballing, reflow?
Any way to permanently disable the ATI card and get w... Read more

A:Black Screen During WIN 7 POST , Black Screen Even In Safe Mode

What other graphics adapter choices are available in BIOS setup? If you choose Switchable is there software on the Lenovo site for your model that's needed? Are you using the Display adapter software from there?

Have you tested your HD with the maker's HD Diagnostic extended CD scan, followed by a full Disk Check on a single disk partition you create?

Then work through the steps for Overcoming Windows 7 Installation Failures - Windows 7 Help Forums including trying an alternate install method (disk><flash stick) with new media. These steps overcome almost all install failures, so you'll be reasonably sure the problem is hardware or BIOS settings if nothing works. But don't skip any steps.

Try Clean Install Windows 10 Technical Preview to see if there's any difference with a more modern OS install. It's already a very polished OS and worth testing this.

Read other 1 answers
RELEVANCY SCORE 75.6

Hi All,

Been having this problem since yesterday. Whenever I start up windows, it freezes after a couple of minutes. Tried going into safe mode to run virus scan (Avira and Malwarebytes) but both freeze halfway through scanning and I have to do a hard reset. No idea at all what is wrong with it.

Also find that when I try to open Adobe PDF Reader, it shows this message when I am in normal mode. 'The windows installer service could not be accessed. This can occur if you are running in safe mode, or if the windows installer is not correctly installed.' Right after that, it freezes. Not sure if that's relevant.
Please help me! Thanks a lot in advance!

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 10:22:47 AM, on 2/4/2012
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir Desktop\sched.exe
C:\Program Files\Avira\AntiVir Desktop\avguard.exe
C:\Pro... Read more

A:Computer freezes in normal mode after a few minutes and then in safe mode when running virus scans

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you are unable to create a log because your computer cannot start up successfully please provide detailed information about the Windows version you are using: What we in particular need to know is version, edition and if it is a 32bit or a 64bit system. [/b]If you are unsure about any of these caracteristics, just let us know and we'll help you figuring it out. Please also tell us if you have your Windows CD/DVD handy.Please include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.Even if you have already provided information about y... Read more

Read other 3 answers
RELEVANCY SCORE 75.6

My pc is rebooting all the time,it works fine in safe mode.I scanned with Anvi Smart Defender.It found a trojan in the registry(path:windows/currentversion/run)The computer kept rebooting.Scanned again but nothing found.For a day or so i only used safe mode,then tried normal mode again and Anvi found again a trojan in same path and cleaned it.Still i got reboots.Then tried system restore.Although system restore points exist the restore fails.I had random reboots before but they were not often. Something else:few days before the constant reboots began, while i was browsing a white page appeared.It was exactly like the page you see when you cant connect to a site("page not found")only it covered everything i couldnt close it.Restarted my pc and this happened again.Windows dissapeared and this page covered everything.I used safe mode.Scanned with anti viruses but they found nothing.Accidentaly i found a file named msi.exe in documents and settings folder.The icon had a skull!I checked when it was created and the date was the same when white paged appeared.I scanned it but anti-viruses found no problem.Then,i found a site where it scans files using different anti virus engines.Only 2 of 14 said it was a threat.Then i used kapersky online scanner.It considered it a threat and deleted it.Later the same day,i found another file in documemts and settings(all users)which was hidden.The name was "feehopgp"(if i remember well) but... Read more

Read other answers
RELEVANCY SCORE 74.4

I have an emachines computer and the screen recently has gone black, it works in safe mode just fine with no problems. Can anyone help me figure out why this is happening? Thanks.
 

A:screen goes black unless in safe mode.

Something has likely gone wrong with your display drivers. Try re-installing them in safe mode either from the website of your computer manufacturer or the disks that came with your computer.
 

Read other 1 answers
RELEVANCY SCORE 74.4

I am troubleshooting a problem long distance (I'm in the US, the laptop is in the Philippines). This problem just began after a normal shut down and restart a couple hours later.

The computer, on start up, goes past the splash page but then goes to a black screen with just the cursor. When I have them press f8 in order to get into safe mode the advance options page appears and worked once (I had them do a scan disk and repair) but now the cursor disappears and the arrows won't move the highlight bar so it won't go into Safe Mode. They do not have the installation discs.

So, Windows won't start and Safe Mode can't be accessed and there are no start up discs. Another laptop with Windows is available. Can that laptop create a repair disc that will work? Can Windows be reloaded that way, if necessary?

A:Black Screen/No Safe Mode

Welcome
I would give this a try and hope for the best

If you create a recovery DVD, you may be able to boot to recovery options
Create Recovery DVD

The Vista recovery disk is used to boot Vista when it won't boot - to run Startup Repair, System Restore, access a Command Line, Recover using a Vista Backup Image, etc.
System Recovery Options

If Vista will not start now, boot the Recovery CD to run Startup Repair which automates System Restore as well as numerous other tests including System File Checker which can repair system files which are not corrupted beyond repair.

If Vista still will not start, try booting into Safe Mode to run sfc /scannow to repair System files.
Special Thanks Given to Seven Forums.

Below is a bulletin distributed by MS to explain the start up procedure when Windows will not boot.
Startup Repair. Startup Repair is a Windows recovery tool that can fix certain problems, such as missing or damaged system files, that might prevent Windows from starting. Startup Repair is located on the System Recovery Options menu, which is on the Windows Vista installation disc. If your computer has preinstalled recovery options, it might also be stored on your computer's hard disk. For more information, see Startup Repair: frequently asked questions and What are the system recovery options in Windows Vista? If your computer does not include Startup Repair, your computer manufacturer might have customized or replaced the tool. Check the information that came wit... Read more

Read other 1 answers
RELEVANCY SCORE 74.4

---------------------------------------------------------------
Windows XP Pro SP2
ASUS M2N-SLI Deluxe
AMD Athlon 64 X2 5200+ 2.6 ghz / 2Gb Ram at 800hz
ATI Radeon HD 2600 Pro 512Mb
---------------------------------------------------------------
Hi there,

I cannot boot into safe mode at all,
It will load all the drivers past Mup.sys, next one is D347.sys and Jgogo.sys, after that it wont even load the login screen or the "Safe mode" writing on the corners. I have tried other 2 safe modes as well, and nothing. I have all updated drivers for my M/B and GPU, etc. I also have done spy-ware & anti virus checks and nothing found. I have checked lots of forums and nothing found helps.. I have tried disabling some ports, i.e raid, scsi, on board LAN as I dont use them at all. Still refuses to load... I'm so desperate to find out what it could be. The hard drive thats got the OS is a SATA drive so I cannot plug it in to my other PC as it uses IDE.

Have tried pretty much everything except reformat and repair. And I do not want to format that's for sure, as I have so many updates, and need to install SP2 again and don't have time for it. I have ghost backups, but no point because same problem still exists with those images aswell! And I don't use system restore. ONLY thing recently added is some critical updates.. But don't see why this would cause it not to load.

If any extra info is needed please let me know, I have attached ntbtlog.txt if it ... Read more

A:Safe mode black screen ):-S

Read other 9 answers
RELEVANCY SCORE 74.4

My old secondary machine is starting to show early signs of death.

It had restarted itself sometime during the night, and in the morning I've found it showing a black screen with only the windows cursor showing (WinXP pro. SP2 was applied).

I've restarted it and got the same result. Windows looks like it is loading fine, and everything goes smoothly until we get to the log in prompt. It just doesn't appear.

I've tried restarting it in safe mode to analyze the problem, but I can't. It restarts itself while loading the files.

I've tried last good known configuration, and failed. Got as far as I did with normal configuration, only instead of waiting for a non appearing box, I got an error message saying some files are missing, and an auto restart.

I'm really lost. Any helpful pointers would be appreciated.
 

A:Black Screen, no safe mode

What is the make of hard drive you have?
 

Read other 3 answers
RELEVANCY SCORE 74.4

Hey

Just swapped out a Radeon 7000 for a GeForce tx 5200. Mid way through the auto detect hardware, the screen went black. Now it is always black unless I start in safe mode, in which case it is fine.

I have tried installing new drivers. Still black iscreen in normal xp and working correctly in safe mode.

Any ideas?
 

A:xp black screen unless in safe mode

When Windows will start in Safe Mode only, it's almost always because of a device or driver issue/compatibility. For some reason your system does not seem to like GeForce graphics hardware so you'll have to put the Radeon back. If you want to upgrade, in view of your problem it would be wise to stick with Radeon cards.
 

Read other 2 answers
RELEVANCY SCORE 74.4

Ok, deep breath, start from beginning - doing this on wife's laptop as my desktop is messed up. It is running Vista Home Premium. I have Microsoft Security Essentials (MSE) as my only protection.
Yesterday I was researching the possible value of some comic books and obviously hit a bad site. I will do my best to write here all the exact messages I've received since then, but there are many and I was only able to jot down a few, so if you need more specifics on a particular error message let me know and I'll try my best. First, MSE popped up - "MSE detected 1 potential threat and suspended it. Click 'clean computer' to remove this threat." I did so. I shut down for several hours, came back to work on some things. On start-up got "Failed to connect to windows service" (again, there may have been more to this message I couldn't jot down??) About 2 hours later - "Host process for windows services stopped working and was closed. A problem caused..." At this point I decided a problem existed and did some basics - disk cleanup, MSE scan & Malwarebytes scan. MWB found 29 issues (!) The trojan word popped up in there a few times...so I cleaned that. Did another scan with both. Nothing found. Started my puter this morning - "Security Advisor has found suspicious activiy on you PC" MSE found another threat, which I cleaned. I did a little work (on ebay, etc) and got MSE detected 1 potential threat...." again... Read more

A:Now at black screen in safe mode

any ideas?

Read other 10 answers
RELEVANCY SCORE 74.4

Hey all, here is my problem.

I have clean installed my OS 3 weeks ago on new SSD, and it is working alright (I will be posting about few issues I have in appropriate forums later though). Only 1 warning in system event log for Paragon Backup and Recovery (when booting up) and 1 warning in application log for zonealarm leaking 2 registry keys (when restarting or shutting down). According to ZA, this is by design and not a problem.

However if I boot into safe mode I get the black screen with safe mode text in four corners. CTRL+ALT+DEL does work and I can open some applications from Task Manager. Yet explorer.exe is already running and wont matter if I open another instance of it.

Things I already tried:
- Logging off and logging back in (suggested by someone, which worked once 2 weeks ago when I first tried it). Now black screen regardless.
- Creating a new user account (was a normal user not admin) and logging with that. Black screen again.
- Ran sfc /scannow and nothing is wrong.

Waiting for any suggestions, thanks in advance.

A:Black Screen only in Safe Mode

Compare the install you did with the perfect install compiled in Clean Reinstall Windows 7 based on everything that's worked best in tens of thousands of installs we've helped with here, and used by over 1.4 million consumers without a single complaint or return here with problems by those who stick with the tools and methods given.

Otherwise work through the Troubleshooting Steps for Windows 7 starting with Clean Boot, replacing bloatware with recommended free lightweight AV and using Windows Firewall to compare, all checks given for infection, SFC to check for system file damage, resolve repeat errors, and all other steps which go over your install so thoroughly it almost always finds the problem at issue.

Read other 4 answers