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Lenovo Yoga 720 15 - How to contact LENOVO USA CUSTOMER SUPPORT from outside USA?

Q: Lenovo Yoga 720 15 - How to contact LENOVO USA CUSTOMER SUPPORT from outside USA?

I bought my laptop from USA and i am currently located in INDIA, but i am having some issues with it, & there is no other way to contact, other than this forum. The chat does not work outside US, & the phone number is for US callers only. Please tell me how to contact you guys? I even contacted LENOVO INDIA CUSTOMER SUPPORT, & they have no idea as to how to contact LENOVO USA CUSTOMER SUPPORT.

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RELEVANCY SCORE 200
Preferred Solution: Lenovo Yoga 720 15 - How to contact LENOVO USA CUSTOMER SUPPORT from outside USA?

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RELEVANCY SCORE 120

I need contact details for a department / person / manager who can assist me in resolving this issue. I purchased my Lenovo laptop from the Lenovo Online Store - 09 Oct 2015 In February 2016I started experiencing an issue with the laptop, where it would shut down and restart. This would happen with no warning or the screen would flicker moments before the laptop restarts.This does not happen every day when I use the laptop however when it does happen, it will keep restarting until I shutdown the laptop and sometimes I would even have to remove the battery. The laptop will run with no issue for a couple of days and then it restarts again.  I contacted Lenovo Support 12 March 2016The representative accessed my laptop remotely, installed Lenovo Solution software and ran diagnostic tests with results showing no heating issues.Issue not resolved - was advised to use the laptop and phone in if the issue happens again. 15 March 2016Contacted Lenovo Support - Access laptop remotely - Issue not resolved1st Service case opened: 8006757559Laptop sent to Lenovo Repair Center 28 March 2016Laptop returnedRepair Report- Fan was replaced- Operating System Reloaded The issue was not resolved and I contacted the Lenovo Support on numerous occasions, where I had to explain the problem every time I phoned because the representative could not see my previous phone calls on the system and I had to explain the issue from the beginning. After ru... Read more

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RELEVANCY SCORE 102.4

"[email protected] +1-888-995-2099 for Lenovo Laptop support, fell free call us for better Lenovo laptop technical support & help. Our technician always ready to help you at any time.
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Lenovo support | +1-888-995-2099 | lenovo customer service

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RELEVANCY SCORE 93.2

Hi  We have purchased a Lenovo Yoga Laptop on 20.01.17. From 10th of April onwards , there is some issues with Laptop Power Button .We are not able to switch it on using power Button. We had a talk with call center executives, Senior Executives & service Head of Kolkata, but still there is no proper update. We are still in Dark .They are not able to provide any proper information about parts availability.Ticket Ref No. is 7007963157.As the Laptop is very high valued  & purchased on the month of Jan.We are in regular touch of Service Head since last week & he is still not able to provide proper info about the parts availability .NOw he says he is sending an engineer to inspect.THis is not at all acceptable.  Any suggestions Would be helpful.

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RELEVANCY SCORE 93.2

I have a broken Lenovo 720 See Here, I want to contact Lenovo support to see if there are any other options I have on returning/repair that aren't 3rd-party services. How do I contact them, the only option I have found is for TechExperts which I have to pay for. My question is how do I contact them, either by phone, email, or online chat. It may be really obvious I just can't find their number.

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RELEVANCY SCORE 92.8

Hello Can you anyone recommend any pen for the Lenovo Yoga C740 15.6 ?. The information on the website is not helpful Thank youRaj 

A:Lenovo Systems That Support Pens for Lenovo yoga C740 15.6

Hi @RajJC,
 
Welcome to the Community Forums.
 
Based on the Accessories and Options Compatibility Matrix (OCM), the compatible pens are GX80U45008, GX80U45010. 
 
Hope this helps.
Auxen

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RELEVANCY SCORE 92.8

New Yoga 700-141SK: Ran the Lenovo Support Center Hardware Scan and the Video Card Mathematical Operations Test has failed rendering the Report: WVC007002-UL7BPL. Is there a tried and proven solution out there? I have had a look at the solutions on the forum and am not satisfied that the solutions offered prove that the problem has been resolved. It is reasonable to expect Lenovo to make available a solution as a matter of course instead of end-users of "afflicted" Lenovo devices having to request/search for a solution(s).

























Lenovo Support Center Hardware Scan - Video Card Mathematical Operations Test Result Code; WHD00V000-UL7BPL.JPG ?98 KB

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RELEVANCY SCORE 92

My Yoga 910 has BSOD twice in the last six days. All drivers up-to-date, Windows up-to-date, no new software installed, etc. Initiated chat with Lenovo Customer Support on Tuesday afternoon at 2:45 p.m. They were of no help and "escalated" my case to Upper Management, and they would call me back within 1-2 hours.Waited the rest of the afternoon to make sure I was close by the machine... no call. Today, a full 48 hours later they call, and of course, I was in a meeting and could not pick up. I called back and the customer service rep again could not help me so she had to "escalate" my case to Upper Management (sound familiar?) and they will call me back within 3 days. Uh, what? So it may take 5 days before I can receive help with my machine's issue? C'mon Lenovo. This machine is less than 6-months-old and I have even upgraded the warranty to the 3-year on-site plan. I guess I should be thankful. At least when it BS's I can do a hard boot and bring it back.

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RELEVANCY SCORE 92

We have purchased over 20 Lenovo E470 laptops.  These laptops come with TPM 2.0 on them, I simply asked Lenovo to either provide me the software to downgrade the TPM from 2.0 to 1.2 and I was told that was going to cost extra money, so instead they had me send the laptop back so they could downgrade the system.  This was in the beggining of January, I got the laptop back at the end of January with NOTHING changed. I sent several emails and have been ignored. Today I spent over an hour on hold and was told they cannot help me.   

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RELEVANCY SCORE 92

By way of reference.  I have used thinkpads since at least 1999.   I have probably purchased over 200 machines for my clients over the last 18 years.   So I am not a Lenovo hater.   I would attempt to fax or email this to a customer advocate, but I cannot find them.  In fact, in the customer email from the support request in question, there is the following paragraph from the email from lenovo on 15 Mar 2017.
 
Our goal is to make you Extremely Satisfied with the service we provide. If you have any issues with your service, please contact me directly [Moderator edit]
 
But when I tried to write I found this email is no longer valid.  So I am forced to use this forum.
 
The device in question is an Thinkpad X230.   On 15 Mar 2017, the computer suddenly stopped working.  Client calls Lenovo Support who issues ticket number 403QRH4.  The diagnosis was a bad motherboard and setup an onsite appointment to replace the motherboard. 
 
The problem is that the motherboard in this same machine has been replaced twice previously over the last 3 years. 
The first incident was 21 Feb 15, ticket number CQMWSCG
The second incident was on 22 Feb 16, ticket number 304BT5Z
 
My client is understanably concerned that the warranty will run out in Oct 17.  She contacted the warranty support people to see if she could extend the warranty.  She writes:
 
I called Tech support and was o... Read more

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RELEVANCY SCORE 91.2

I have Lenovo Y50 UHD with additional warranty for 2 years including accidental damage protection. Recently that warranty has lapsed, within couple of weeks a forced windows update broke the OS completely.Windows is on preparing autotmatic repair loop forever. I tried reaching lenovo customer service - first thing obviously they ask for is serial number and as soon as they find that the warranty has lapsed they don't even spare a minute in trying to help.  Unlike laptops from other vendors it seems, there is no tool to prepare a recovery disk myself by downloading it from online. It seems only option is to order a recovery drive from Lenovo and keep hoping that they will send an appropriate one and that it goes well.  

A:Lenovo seems to have set a standard for worst customer support

Sorry to hear you are having issues.  As to downloading a recovery online Lenovo does offer that.  Maybe you just didnt see it?  See below.
 
https://pcsupport.lenovo.com/us/en/solutions/HT035659

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RELEVANCY SCORE 91.2

I've had two Lenovo Yoga laptops, the Yoga 2 Pro and the Yoga 900 13-ISK.  Not a cheap laptop. My first Yoga developed a touchpad problem while still under warranty (10 months after purchase).  After TWO MONTHS of being in your service center and never being given an estimated repair date due to there being no replacement touchpads available (really?), I raised hell and you replaced it with my Yoga 900 13-ISK.  Which was nice of you, but horribly inconvenient. My Yoga 900 developed a USB-C problem.....and I again went through the service nightmare.  At least the motherboard was in stock, because it was only a few months after I got the laptop.  But it took another month without a laptop before I got it back. And while still under warranty, my touchpad developed the same loose double-clicking issue that my Yoga Pro 2 did, but I decided just to live with it because I was tired of being without a laptop and didn't want to send it off for another month or more (and, BTW, the touchpad was not in stock). So then, while the laptop was only 18 months old, I closed the lid not realizing a small 1/2 inch grape stem....a GRAPE STEM.... was on the keyboard and it cracked my screen, rendering it unusable.  And, of course, there were no OEM screens in stock, new or refurb, and they hadn't been for months.  So I was forced to replace it with a subpar aftermarket counterfeit that bothers me everytime I use the laptop.  As of th... Read more

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RELEVANCY SCORE 91.2

I purchased a Lenovo Thinkpad T460S last year.  Two and a half month later, I could not connect to Internet via wireless.  I shipped my laptop in to Lenovo.  They cannot fix the laptop.  I requested a replacement.  It is more than 1 month since I shipped my laptop to Lenovo.  Still no replacement.  I have been out of computer for more than a month.  In this day and age when computer is so much a part of lives, this is very unacceptable.  Many times, I tried to contact the manager, who submitted an order for a replacement, to learn when I will get a replacement, I have never gotten a call back.  I called Lenovo sales department to check if I order a laptop with the same specification I had, how long would it take.  They told me they can ship it out in 10 days.  So, why can?t the manager tell me approximately when I can expect a replacement?  Looks like Lenovo has already taken my money so no more money to be made, so the order for replacement went to the lowest priority?Reading the message that I copied from Lenovo?s website below, Lenovo did not do what they said.  It is shameless to put the nice words out in the public but their actions do not reflect that.Another comment I have about Lenovo is that their technical support team is rather weak.  So, you may want to think twice about buying any Lenovo computer.  I definitely will not buy any Lenovo product again.  I also will tell all of m... Read more

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RELEVANCY SCORE 90.4

Please, I need help. I have no respons from Lenovo Support and I made the request more than 10 days ago (by using the Managed Technical Support Access). How could I have respons? Thanks

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RELEVANCY SCORE 90.4

Hi, I have few issues with my Lenovo Yoga X1 and I want to contact support directly by opening support ticket describing my problems. Does Lenovo have support at all or we are left with these forums only?I have many issues like:- Integrated SIM data access card is very often not working and sometimes I need to wait for it for 20-30 minutes to "start up" until I can use my mobile internet- When I first bought my laptop I had an option for automatic keyboard backlight (laptop detects environment and sets it accordingly). That option is gone now and I cannot enable it anywhere.- Sometimes my fingerprint sensor data somehow gets reset and I have to do it all over again (set it up, etc.). As if BIOS is reset to factory settings on it's own- When I connect to my laptop using RDP  Wacom ISD Service starts killing my CPU and only way to get rid of it is to stop the service (which affects digitizer then)- Battery lasts around 5 hours at best even on power saving mode- Intel bluetooth driver cannot install. I tried more than once and it fails each time (using Lenovo companion).  I have all the latest drivers and BIOS firmware installed. Also all the Windows updates are installed.

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RELEVANCY SCORE 90.4

Is there any way to contact Lenovo Support directly?If you go to the contact section of the support site, there is no contact option!!!!!There is no e-mail address, or chat available.My problem is that the specs for my laptop (700-15ISK) are not complete. Not a single word about the on-board M.2 slot.And i don't want to dig through the forums to get this piece of information.I want a clear statement, coming from a Lenovo representative.Thanks!

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RELEVANCY SCORE 90.4

What is Lenovo support made of, exactly? My company has bought a Thinkpad T430 from them at a good price, and there is warranty on the device for another 6 months or so. There is a software quality issue with the touchpad driver that really kills it for me, and I would like to first bring this to Lenovos attention and at least get some sort of acknowledgement from their representative to the fact that the issue exists, and also to get their response and help with it. I hit the Support link, and there is nothing there like a chat or support request links. I tried Contact Us, and at the following page, where one of the items for some strange reason is in Italian, and another is in Norwegian, even though I have explicitly configured English as language, and everything else is in English as well. ?Does Lenovo actually have any support? I mean as in real support, not automated knowledge base, where I could not find the issue mentioned above, after looking through a list of more than one hundred entries. How do I initiate some sort of support related conversation with some Lenovo people? Is it not completely appalling how you buy advertised laptop worth hundreds of dollars, that includes tens of distinct hardware components and also tens of software components (if not hundreds) and there is no *actual* support for the item?

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RELEVANCY SCORE 90

TL : DR | I don't know where I can get the attention of Lenovo relations, so I guess I will tried the board. I've sent my t460s laptop in for a repair after couple weeks of use at the end of May, and I STILL haven't received it back. Summary: I had issues with the keyboard (the key '4' is so sensitive that even a light pressure on top of the key will register) and screen (boxy gridlines, pics attached), and apparently the parts to fix these issues are out of stock. I understand how this could cause a delay in repair, but more than one (possibly 2) month  long delay?! Once a week, I've been receiving  an automated phone call from the parts department stating that the parts are on back order and it may take 5 - 7 business...for last 35 business days. ? I asked for full reimbursement or replacement of the laptop, but that's something they are not willing to do. The worst part of all this... is the experience that I have when I call customer support for a status update on my repair.There is no online tracker (in Canada) to see a status for myself (this is something that even my friggen local post office has), so I have to call in each time to check what's going on. It seems like the call center is located in NC and they have no flippin clue about what is going on with the repair as there is a huge disconnect between various departments (They still ask when I call, if I even sent my laptop to the depot for repair!!). I rarely complain, but... Read more

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RELEVANCY SCORE 90

Hello all, I purchased a Lenovo Ideapad Y700-17ISK part # 80Q00011US, and according to case manager assigned to my case, 100 days ago. The notebook was mis-represented by a sales rep, and when I got the machine and it didn't have the second hard drive bay in rear of machine, which I was told the 80Q00011US had. The machine also had a mild display issue, but rather than report it and spend 2+ weeks without a machine, I ignore the issue. It didn't affect daily usage anyways. So 10 days ago, the machine dies during a reboot. Seems the MB fried. I have been fighting and waiting (mostly waiting) for over a week for a case manager (Crystal) to contact me, which finally happen @ 7:30 AM PST yesterday. The case manager was not customer friendly, refused the replacement or refund options I requested, stated they would ONLY repair the system. Her cause for "rejecting" those options was because I didn't report the display issue in the first 30 days (I have enough exp. (35 Yrs.) in computers to know a bad spot in display is NOT going to fried a MB). Conservation got heated. I refuse the repair option because I know what they will do is replace MB & Display, and return other parts back to the machine (parts that very well could have been damaged when MB died, leaving me with a US$1,300 refurbished machine). I then requested to speak with her supervisor since I was tired of being BS-ed, only for her to claim there was no-one higher to speak to, and her actually hang... Read more

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RELEVANCY SCORE 89.2

I have had recently quite some discussions on https://forums.lenovo.com/t5/Lenovo-IdeaPad-100-305-500-Edge/Easy-Camera-not-working-on-my-710S-13IK... my camera not working on Lenovo 710S-13IKB . I got several advices, none of them was working. I somehow partially resolved the problem and the camera sometimes works and sometimes not (I do not know how to control this). I think this is a typical software problem with the driver. But, I am most annoyed because I cannot find a direct Lenovo contact for technical support (e-mail address, phone number, maybe even on-line help on distance). There is a contact phone number for my country but does not work. SO, I AM ASKING YOU WHO TO CONTACT ON A LENOVO SIDE FOR A TECHNICAL SUPPORT. Otherwise, I am satisfied with my new Lenovo computer, but this camera issue really sucks...And even worse, I think Lenovo technical support service is really poor or even there is not one??? Large dissapointment. So, please give me useful contact details for Lenovo support- which are operative. The computer is under warranty and my last solution is to give the computer to the service. But this is an extremely annoying option - I need the computer daily!

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RELEVANCY SCORE 89.2

Hi! I need to contact Levono support. I am waiting a refund, but it seems that they have forgot it. I have only one email to use: [email protected] I tried to find other ways to contact them, but I didn't find. Can some one give some suggestions? I tried their live chat, but I can only enter my email, topic, etc. and then nothing happens.

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RELEVANCY SCORE 89.2

Since you have to hunt around different Lenovo sites (and other sites) to find out about these softwares, I decided to make a post to get feedback from actual Yoga owners on how these programs interact, what they do, which ones are prerequisite, and which ones are unnecessary. Please don't take this as a blanket answer. This is just what I have found. It might be right - it might be wrong. I'm looking for others to post their experiences as well. Lenovo System Interface Foundation Driver - Necessary prerequisite (missing driver in device manager without it). It allows the Lenovo Utility and Lenovo Companion to work. Lenovo Yoga Mode Control - Necessary if you want to use your yoga to seemlessly change between all the different modes (laptop, tablet, tent, stand). This software is responsible for autorotating and putting Windows into tablet mode. Lenovo Utility - Recommended(?) This one I'm not too sure on. I remember that I was missing some function that I wanted but I can't remember what it was now. Maybe battery cycle count and health? Lenovo Companion - I don't have this one installed and don't think it's necessary but would like someone else to shed some light here.

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RELEVANCY SCORE 88.4

I am having an issue with my headphones and after attempting various solutions on my own, I thought it necessary to contact Lenovo directly for guidance. It was a challenge to get as far as the contact page, but now I find that the contact page will not load properly, i.e., I cannot access any links on the page. Can anyone tell me how to contact Lenovo from Canada?

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RELEVANCY SCORE 88.4

I have issues with multiple computers that I need to speak with an Official Lenovo Employee and cannot find out to contact outside of computer warranty.  Please advise.

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RELEVANCY SCORE 87.6

Hello all -- I'm new to Lenovo -- just purchased 3 new computers.  I've had some challenges and have tried to find a tech support chat (can't find) and have tried to start a support ticket (which it says I'm not eligible for). I have premiere level support, so would think all levels of support would be available. Ideas on how to access support -- other than by phone?(I need text-based communication) Thanks. michael

A:Contact Lenovo techincal support - chat or ticket

This is real easy. Go straight to here and click on Premier Support. https://pcsupport.lenovo.com/us/en/contactnow If you do not have Premier Support, same link - just choose Consumer or Think. With Premier Support you can do an online ticket or call the US Premier Support desk. * PS anytime you need to enter your serial number at the top, do not use dashes

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RELEVANCY SCORE 87.2

I have been a Lenovo customer for over ten years - the X200s is still the best laptop I've ever owned. I recently bought a Yoga 900 to replace it, and I have been nothing but frustrated and disappointed with it.   The list of issues in order of frustration -   - Within the first two weeks of purchasing this new, "high end" laptop, I closed the screen inadvertantly with the power cable draped across the keyboard.  Didn't do anything unusual, but the flimsy screen has popped and shattered the touchscreen layer, making the "Yoga" aspect of the Yoga rendered useless.  After enquiring about getting it repaired, was told I needed to ship it to some far away place, pay $200 just to have someone take a look at it, and that it was likely a $1,000 repair.  After just paying $2,000 for a new laptop - this is absurd.  I then tried to get it repaired at other places local to me, and was told that parts for it were unavailable from Lenovo.  I rely on my laptop for work, and cannot afford the delay of having it shipped overseas for repair for god knows how long. - The bluetooth constantly drops out, and now the driver completely malfunctions.  I am now in a position where it won't even allow me to reinstall the driver.  Bluetooth mouse rendered useless, cannot resolve. - Printers and scanners are incredibly frustrating to connect, and when they finally do, and function for a period of time, they randomly seem to lose... Read more

A:Very Unhappy long time Lenovo customer - Yoga 900

Great to see that after two weeks - apparently no-one at lenovo cares enough about customer satisfaction to bother to reply to my problems. Disappointing. 

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RELEVANCY SCORE 86.4

Hi,  I am posting here, because customer services are confused regarding the import fee. So basically I ordered t480s two weeks ago, initally it got stuck in america because it was  a missing commerical inovice, I called lenovo multiple times but they kept saying a case manager will contact me but no one sent me any email, rather randomly item was shipped forward and arrived in Canada. Once arriving in canada, UPS driver delivering the item informed me that I will have to pay the import fee of $128. I contacted UPS they stated mostly likely lenovo made didn't use the proper shipping label. Again, I have called lenovo but customer services continue to be not helpful stating someone from logiticis will follow-up, however that has not happened yet and UPS continues to ask for import fee prior to release of the T480s.  I have feeling since it was mising the commerical invoice that why UPS is now requesting the import fees upon delivery,  I have received my thinkbook that i ordered with the T480s without any difficulties nor any import fees.  If anyone can help me with this situation, particularly from lenovo, it would be helpful. Becasue this has been a frustrating expereince and i am tired of calling customer service. Thanks

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RELEVANCY SCORE 84

Sent: Wednesday, December 25, 2019 1:55 AMSubject: 12/25/2019 1:00 a.m. Reminder 1 : STRONG COMPLAINT ABOUT EXTREMELY POOR SUPPORT FROM LENOVO FOR LAPTOP IN FULL WARRANTY AND ON SITE SUPPORT (Service Order # 7009854929 / CRM COMPLAINTS TICKET # 04150305)Importance: High Service Order # 7009854929 for laptop repairCRM COMPLAINTS TICKET # 04150305 for a full replacement Laptop Serial # MP19HSZWCustomer Contact Name : Sandeep AichCustomer Contact Phone : 1-908-380 1362 (US Cell phone)Customer is on US East Coast and is available for contact from 9 a.m. to 12 midnight EST on this matter any day of the week including weekdays.THIS PROBLEM MUST BE SOLVED BEFORE JANUARY 3, 2019  I AM AN EXTREMELY UNHAPPY OWNER OF A LENOVO YOGA 720 LAPTOP WHICH IS UNDER FULL ON SITE SUPPORT CONTRACT. THIS IS A STRONG COMPLAINT ON THIS MATTER. PLEASE NOTE THAT THIS DEFECTIVE LATOP MUST BE REPLACED / REPAIRED BEFORE JANUARY 3, 2019. MY DAUGHTER USES THIS FOR HER COLLEGE AND SHE IS LEAVING AFTER JANUARY 3, 2019 FOR COLLEGE. IF SHE DOES NOT HAVE A WORKING LAPTOP THEN SHE WILL NOT BE ABLE TO JOIN HER CLASS AND WILL NOT BE ABLE TO GRADUATE ON TIME. Going forward I will call LENOVO COPORATE OFFICE and send 3 emails every day till this situation is resolved. Lenovo Yoga 720 laptop purchased on July 18 2017 with 3Y On-site + ADP (Details at the bottom of this email).Repair request submitted on December 15, 2019 Service Order #: 7009833214 (See below)Delay notification was sent on... Read more

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RELEVANCY SCORE 83.2

Our notebooks were stolen & we are trying to contact HP to see if they have any identifying numbers with the registration. I've spent hours with no luck. Any help to talk to someone at HP?

A:How to contact customer support without having serial number...

@courtney2011

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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