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New XPS13 (9350) Battery Indicator Flashing Amber/White

Q: New XPS13 (9350) Battery Indicator Flashing Amber/White

Less than 1 year old xps 13 9350---just out of the blue wont boot up. screen black, only response is led light in front of laptop (I think that is the battery indicator light) flashes two yellow/one white. Won't do anything else. I consider this a brand new laptop--what the heck? Is there an easy fix or is it mail back to Dell for repair?
Really need this fixed fast as I use it to run meetings....
Thanks for any help you have--

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Preferred Solution: New XPS13 (9350) Battery Indicator Flashing Amber/White

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I've had my new XPS13 for about six weeks. It has been working fine.
Last night as I was using it, the screen suddenly went blank and I can't find any way to get it working again.
There's one clue though. When I press the power button, the light under the trackpad (which is, I think, the battery indicator light) starts flashing. It flashes amber twice and then white once. It repeats this a few times before stopping.
I assume this flash pattern is trying to tell me something, but I can't find any documentation for this. So can someone please help me out with a couple of things.
1/ A pointer to the documentation for these flash patterns.
2/ A suggest for a solution for my current problem.

A:New XPS13 (9350) Battery Indicator Flashing Amber/White

Based on the given information, kindly try these steps and advise the result.
*Have any recent changes(software/hardware) done to the system?
*Is the same issue seen with charger & battery ?or have you tried to power on the system with charger only?
*Have you tried to release static charge from the system by removing the charger & battery then just keep the power button pressed for about 15- 20 seconds. Then try to power on the system with charger or battery.
*When the charger is connected to the system does the light on the charger continue to stay on ?
Do reply to this post with the system tag  and the result of these troubleshooting steps performed via private message.

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I have a Porterge R500 with Windows Vista from my work.

I was going on a trip so I got myself an extra battery.
Before taking the airplane everything worked fine. Both batteries worked and they were fully charged.

After I entered the airplane, out of the blue, the laptop didn't not start with neither of the two batteries (original both of them).

When I landed I connected it to the ac plug in, and it started. It says the battery is charging (70% and 80% respectively) but none of them seem to work because if I remove the plug in, the laptop shuts down.

When it is connected, the battery light does a sort of blinking (every now and then) but I don't understand what is the problem at all because the computer is working, I have two batteries going sort of dead at the same moment and even when they are charged according to the computer, they don't deliver the power.

Any hints?

A:Portege R500 does not run at battery power - indicator flashing amber

> After I entered the airplane, out of the blue, the laptop didn't not start with neither of the two batteries (original both of them).

Very strange that both batteries don?t work after you entered the airplane.
To be honest I?m not the expert on this area but maybe the radiation while checking the bags and personal items could affect the batteries.

However, fact is that notebook does not work using the batteries. I would recommend you to purchase another battery.

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When powered on charging light flashes yellow.
Battery does not charge and if battery removed the laptop shuts down.

At time this problem does not happen.

Moreover, when power cord is removed, battery charges for few moments and then yellow flashing light comes on and charging stops. When shutdown, the battery charges normal and 100% charged battery gives almost 4 hours time.

Can any one please guide about the problem. Is the problem in power adapter? or the battery? or the motherboard/hardware?

How to verify problem?

A:Satellite Pro L500: indicator flashing amber - battery doesn't charge

It seems that you already posted an thread about similar issue with your notebook some years ago.

In first case it seems that your battery was the troublemaker.

You are talking about charging indicator. I?m not quite sure what LED should it be.
There are 5 LEDs - from left: DC IN / Power / Battery / HDD, ODD / Bridge Media Slot

The first DC IN indicator glows green when power is being correctly supplied form the AC adaptor. However, if the output voltage from AC adaptor is abnormal or if the computers power supply malfunctions, this LED will go out.

The second from left Power indicator glows green when the notebook is turned on. If you turn the notebook into the sleep mode, this indicator flashes amber.

The third battery indicator show the conditions of the batter charge. Green indicates the battery is fully charged, amber indicates the battery is charging and flashing amber indicates a low battery condition.

Are you able to power up the unit without the battery but using just a connected AC adaptor?
Usually this should be possible even if the battery isn?t inserted.

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Hi, my dell XPS 13 battery light is flashing 4 amber 1 white continuously. When I start up windows, i cannot charge the battery. Do you have any clue why this happened?

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Recently my Latitude E6230 battery indicator started blinking....
amber - off - white - off - amber - off - white - off ...
This happens when I'm running off the battery (extended battery, not sure exactly what it is) or when I'm plugged in. Sometimes it won't start until some time after a full charge, but the indicator seems to say I have about 6-plus hours of life left at 80% and doesn't seem to be discharging quickly. It's holding a charge well, but the battery indicator persists in blinking.
Any suggestions?

A:Latitude E6230 battery indicator alternate blinking amber and white

Hi Cjsebes,
Thanks for writing to us. 
Please update the BIOS if not yet.
Also let us know the battery health status in windows and also the ac adapter status in BIOS.
Usually it indicates the battery is charging. 
Does the blinking once the battery charges 100%?? 

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I've had it for 4 whole weeks and my XPS13 9350 seemed fine. But now:
- it won't turn on unless it is connected to the main power supply- while plugged it to the main power supply the battery meter is stuck at 37%- if I pull out the power cable while it is turned on it switches off immediately
What is wrong with it ?

A:XPS13 9350 Battery dead?

It's most likely a bad battery - call Dell for warranty service.

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The XPS13 is 15 months old and has only been lightly used yet the battery has ceased to charge.  With adapter plugged in it shows 86% charged but not charging.  Charge light flashes orange only.  Battery test lights 1, 3 & 5 all light up.  Will not work on battery but does on adapter.  Dell diagnostics show battery is fine.  BIOS shows battery as needing replacement.  Battery management drivers are up to date.  Disconnecting battery and holding down 'on' button does not change anything.
Dell state that only Dell batteries can be bought from them yet they do not appear to sell an internal battery for this model (BIOS states get new battery from Dell!).
How do I establish whether I need a new adapter, motherboard or battery?  If I need the latter, how do I obtain one?
Any help much appreciated.

Very disappointed first time buyer of a Dell computer

A:XPS13 (9350) - battery will not charge

First question:  Does the system recognize the AC adapter, or does it show "unknown"?  F2 to get into setup to check.

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I have both version of XPS 13 9350 and 9360.
I fully charge the battery to 100% and then shutdown the computers and turn it off. 
If I start them again after 2 days I have lost ca 10% of battery charge - only 90% charge left, although they were completely turned off (no standby!) ....
After a week without turning on, I lose 20-25% of charge. As written without working on the XPS 13. 
I also have a Dell Latitude 7280 from work and it loses only 4% charge within a week. This seems normal in my opinion.
The battery was exchanged for the 9350 by Dell but this have brought nothing. Something drains battery on the two XPS when switched off.
Someone have an idea or can even report how it is with you?

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Does anyone know where to find a guide to the LED flashing codes for an Inspiron 11 3153?  On the Dell support website it appears different machines have different meanings to the flashing LED codes.  Mine is flashing 2 amber then 7 white.  Preboot diagnostics passed clean, as did website hosted diagnostics.

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My XPS 13 started to act out pretty strange today. It seems like it doesn't not use battery at all, thus I can only boot it up when it's plugged to the charger. The battery indicator shows that it's NOT charging the battery, and it's stuck at 48%. When I disconnect it from the charger while it's running, it turns off immediately, and the only way to boot it up is to plug it back again. Additionally, the light indicator below the touchpad is blinking rapidly (~3-4 blinks per second) with amber light, both when I'm in OS as well as already on Dell splash screen during boot.
Any ideas on what might be going on ? I have bios 1.3.3 which I updated around April.

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Hi everyone,
I have encountered the problem that when my XPS13 is on sleep mode during the night, in the morning the battery is 10-15% or totally dead. I normally leave it at 100% or 80% so that's a lot of battery life lost. With hibernate mode on, the battery does not drain, however, I am not a fan of hibernate mode as it shortens the lifetime of the SSD and takes a longer time to start up. Normally, I don't leave any high-performance apps open during the night, it's normally only Firefox, Skype, and Word that are left open in sleep mode. Does anyone have a solution to this problem?

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As of today my XPS 13 started to behave in a very strange way.It only boots and works when it's plugged in to a charger, and it doesn't seem to charge the batter at all while it's plugged it, which is stuck at ~48%. When I plug it out, it power off immediately and I have to plug it back in to be able to boot up. Additionally to that, the light indicator below the touchpad is bliking rapidly with an amber light (~3-4 blinks per second).
Any ideas of what might go wrong ?

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Running most recent BIOS. I've disabled different hardware I have no real use for (webcam, microphone, touch screen) but besides hardware, is there anything in the BIOS that can be safely turned off that can potentially free up some battery?


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I'm facing the following issue with a Dell Precision 5510 laptop with latest bios 1.2.14 A13. It appeared suddenly, I just rebooted a working system.
The laptop does not boot anymore and the Dell logo is not shown, however, the diagnostic battery led blinks 2 times white and 2 times amber.
According to the error table that I found here http://www.dell.com/support/article/uk/en/ukdhs1/SLN295101/EN#2016_to_Present that means
System Board : BIOS, ROM Failure
and the suggested next steps are:

Flash BIOS to latest revision
If problem persists contact Tech Support for further troubleshooting
Did anyone had a similar experience?
How can I re-flash the BIOS from a non-booting machine?
I found some tricks for the Dell XPS 9350 (extracting HDR and ROM files from bios executable and plugging a USB drive) but they do not seem to apply to this laptop.
I found http://www.dell.com/support/article/uk/en/ukdhs1/SLN300716/en but I'm still unable to recover the computer. I keep getting the 3:3 blinking pattern, even after I put the latest BIOS (renamed to 'BIOS_IMG.rcv') into a newly formatted FAT32 USB stick (2 GB). I also tried with different USB sticks, and both USB ports.
Any help is really appreciated
Best regards,

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I've been using my new Lenovo laptop for 2 weeks now and today it just shut off (screen went black, everything stopped running) suddenly and the battery light was flashing amber. I didn't want to panic too quickly so I just plugged in the battery and waited a while before I tried turning my laptop back on. When I managed to turn it back on, it asked me to wait while it was updating. I quickly googled about the flashing amber light and found people experiencing battery problems. This laptop is still very new so I'm not sure if it would apply to me. Anyway, it's the first time a laptop/computer has suddenly shut off to apparently do updates... So I'm wondering if I should look further into this or brush it off since my laptop is now again up and running.. My laptop is currently still charging, but before it shut off, I didn't see any notifications about running out of batteries.

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Dell Vostro 1015, well out of warranty. Plug it in and get an immediate flash code on the battery light on the front of the laptop. Not even getting to POST. Alternating 1 blue and 4 amber quick flashes, followed by various blue flash patterns ( which I know makes no sense but I am failing to find a pattern ). Unable to find any useful docs, can anyone help?

A:Vostro 1015 flashing amber battery light

Hi Escatdell,
Thank you for reaching out to Dell Community Forum.
Can you check if you can boot into Dell diagnostics <F12> and capture any error codes or messages?
Also,weI would suggest you to drain the residual power from the laptop:
* Disconnect any external peripherals (flash drives, printers, external hard drives) from the computer.
* Remove the adapter and then the battery.
* Press and hold the power button for 10-15 seconds.
* After draining the residual power, try reseating the memory and see if the system is able to boot.
Please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address.

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Hi, I've got a Dell XPS M1530 laptop, and I just noticed today that the battery indicator light on the front of my laptop is blue for a few seconds, then flashes red, then back to blue, etc. I checked my battery's health and it says that it's able to charge normally, but my long-term battery life is decreasing. Also, it does not shut off right away with I unplug it; I left it out for a few minutes and it was still at 100%.

Should I just take this as a general warning to maybe order a battery sometime in the near future? Or is it blinking red for some other reason?


A:Battery indicator light flashing red...

Yes red lights on the battery indicator is a bad thing. If the laptop is under 1 year old and you have the warranty on the machine you can get it replaced under warranty if not you have to buy a replacement.

I am assuming you have unseated and reseated the battery with it keeping the same error lights? You may want to try that first since I have had times in the past this would clear errors.

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Hi, My T60 suddenly will not boot up with or without battery, what I see is only the orange light flashing on the battery indicator. No sound no image...what has happened?

A:T60 won't boot, battery indicator flashing orange

okay, take out battery and power, then press the on/off button 10 times in 30 secs interval, then connect the ac adapter and try to restart the laptop.

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Just a week ago my thinkpad T430 had refused to start after I had swapped out a battery.Just on battery power the laptop is completely powerless, holding the power does nothing, there is no indication of power as far as i can tell, nothing. When plugging in, the only sign of light is the battery indicator, there isn't anything else. Holding to the power does nothing.The battery LED pulses 2 short 1 long 1 short, stops and repeats. What can I do to fix this? Do I need a new FRU (motherboard), can I replace the motherboard for one with dedicated graphics without compatability issues?Can soldering fix the issue?  

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Hi all, I recently purchased a 2nd hand Elitebook (Win 7 pro) and it worked fine for a few days until I ran Windows Update... the progress bar just hung and eventually I gave up and shut it down.  The next day the ongoing problem began where it does not power up at all - the power button led glows white continuosly and the battery (lightning bolt) led glows white with amber light blinking continuously. This happens as soon as battery is inserted and/or as soon as ac adaptor is plugged in, whether battery is in or not. The previous owner hasn't been all that helpful, saying it worked fine for months before (of course!) I've searched through all the HP support/forums and done the usual hard reset procedures/bios update/reseating ram/installed HP Support Assistant software/run off different ac adaptor/ and even ran the boot screen system tester which turned up clean - nothing has fixed this. To add to the confusion, leaving the machine rest for a day or two unpowered, enabled windows to boot up normally at times. It has booted up successfully only a few times though and another problem has since developed where the built-in keyboard no longer works - most keys are dead, a few activate 3 letters at once (yet plugging in a usb keyboard works ok!) For most recent attempts at startup (the few times it does get past the static/blinking leds) ... Read more

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Battery charging led indicator blinks white in close even laptop shutdown of off condition.

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I replaced the battery with a new Duracell battery yesterday.  I need to charge at least 4 hours first then discharge it.  When charging the light is usually amber, but after about 1 hour into the charge it begins blinking and the color changes to white.  This is the second battery.  It did almost the same thing with the other one, but the charging indicator also read incorrectly.  What can I do to correct this? Thanks

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I just received my replacment AC adaptor. I put my battery back in and plugged the laptop in, but when i push the power button the battery indicator light flashes red four times. There are no lights on. Does this mean my battery is fried. Originally i thought the jack needed replaced, but the guy told me it was just my cord which Best Buy confirmed. So after getting the new cord i have this new problem. Usally there is a battery indicator light on when the battery is in and it is plugged in. I tryed taking out the battery, unplugging it and holding the power button down, but that didnt work. I also tryed it without the battery in. Is my battery just bad? Thanks for any help.

Thank you,

A:Solved: battery indicator light flashing red when power button on my laptop is pushed

Try plugging the laptop in and then push the power button. I have had the same thing happen to me when the laptop would only work when I had it plugged in. I had to replace the battery.

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My S10-3t (new almost exactly a year ago) is not booting. Please note that when I got it I upgraded the RAM to 2gb and the Hard Drive to a 500gb drive that has not failed me. I am using Linux, and threw out all the backup stuff, so that is not an option. The problem is that the battery indicator light is flashing orange and white at the same time (a mix of both colors), and it does this when the battery is in and out. The AC adapter works fine, since the netbook is getting power from it when the battery is out. If you need more info then tell me and I will provide it. TL;DR: The computer does not boot and my battery indicator light is flashing two colors at the same time, no matter if the battery is in or not. The problem is not with the AC adapter. EDIT: Update below.

A:S10-3t Battery light flashing White and Orange

Well, it was like this for a week. Now, after I got home from a movie, it was on (power light and battery indicator were solid white), but the screen was not on. So I took it partially apart (to the point I can access the connection between the sceen and MB), and tried again. It worked. I have no Idea what happend, but any suggestions would help future people with a similar problem. 

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My Dell Inspiron 5558 Battery light continuely blink Amber and then white light just 1 time for each and can't find what mean by that light code

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My battery light is flashing four times orange then once white.  It's showing "54% available (plugged in, not charging)".  When I remove the power supply the light keeps flashing and the computer enters power save mode like normal.
I thought my issue was with the batter so I bought a new one.  I switched them out and the battery light stays solid white and shows "63% available (plugged in, charging), but I left it for four hours and didn't charge at all.  And on this battery whenever I remove the power supply the computer immediately dies.
What is my issue and how do I fix it?

A:XPS L502X Battery light flashing orange/white

Thank you for writing to Dell Community Forum.
Please update the BIOS to the latest version from our Dell Support Site.
Check in BIOS if the adapter or battery is recognized.
Check if the light on the adapter stays on.
Please private message us the service tag of the system along with your email id.
(Note: please don't mention the service tag or email id on the public forum as it contains your personal information).

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whenever i plug mains charger into laptop, the battery charging light starts flashing white.what does this mean?

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Hey all,
I'm a new forum member, using an older XPS13(9350).
I want to try to improve a few problems in my system and hope kind folks on here can advise.
- I dislike Win10. I preferred Win7.  Would it be terrible if I switched? Would doing so affect performance negatively?  I do want to maximize battery life.  But I prefer the UI of Win 7.
- my cursor keeps skipping around on rare occassions on the page. I suspect it may be when I try and the touchpad gets brushed against. In settings I set the trackpad to be disabled when the mouse is plugged in, but this does not seem to actually take effect.  The trackpad remains active somehow.
- I only have 150 gb on the PC. I want to slim down files and remove unnecessary programs (such as many of the Win10 default tablet programs). How can I remove the excess pre-installed programs, and otherwise slim down the system?

A:Win10 on XPS13(9350)

Welcome to the forums! For the touchpad, I would recommend trying to reinstall the touchpad drivers (after removing them) and updating the BIOS (if you haven't already) at this link by entering your Service Tag. It might be better to stick with Windows 10 as the driver support will be better (but this is entirely up to you, as there are Windows 7 drivers on the site). Did your system originally ship with 7? For example, if this was an upgrade to 10 you could always reinstall 10 cleanly and get back additional space if you don't think you'll need the Dell restore options etc. Also, Add or Remove Programs can be used to free space as well by removing programs you don't need, but I don't know if you'll get too much back, how much space was on the drive to begin with? Best regards,Brad

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Thought I might share my experience.

Bought my first XPS 13 9350 from Costco in January.  Within 30 days, the SSD failed.  (by the way, Costco concierge service is excellent).  Costco offered either a refund or repair, so I elected a refund so I could just purchase another one.  I finally got the next one in April.  It worked fine until today.  On start up after I set it in SLEEP mode, the WIFI would not work.  Network troubleshooter indicated a driver or hardware problem.  Costco concierge service told me to uninstall the driver for the Dell Wireless 1820A card and reboot.  Apparently it automatically reinstalls the driver after that.  It is working fine again.  It sounds like the driver got corrupted?  Not sure how that happens?

This is about the 14th Dell machine I have purchased over the years (starting with a 286 back in the mid 80's).  All of them before this have been very reliable except this one.

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Whenever I close the lid to my laptop there is a chance it will wake up fine, and completely working, or it will not wake from sleep. It will just indicate power on the button and if I touch the keypad it will activate the backlights, but not wake up. The only way to get it working again is to hold down the power button and kill the power, but I hate doing this because it's terrible for the computer. All of my power settings are to put the computer to sleep.

A:XPS13 9350 will not wake from sleep

Hi Wasy18,
I would suggest you to update the BIOS and Video card driver on the system. Please enter your service tag # on the link below, select the OS, then download the BIOS from BIOS section and Video card driver from Video section onto the system and install it.
Please let me know if this helps.

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Dear all,
I have recently purchased a new DELL XPS 13 9350 and a Dell Docking Station D3100, this combinations is for enterprise use and i would like to boot latpop over PXE in order to deploy our OS .
I tried to do this and enable all the Bios functions for this but the docking station doesnt recognized when laptop boot up .
Also i have updated to latest BIOS,any ideas or advises on these issue will be appreciated .


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My XPS 13 9350 suffers from slow wifi.  I have tested other computers right next to mine and they are getting 50/5, while I am getting .8/5.  I have rebooted, disabled the adapter and re-enabled it, checked for up to date drivers.  What can I do to fix this?

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I just took delivery of a 9350, to replace my problematic 9343 and it has a different external monitor connector: Thunderbolt-3? USB-C?
Does anyone know if a regular USB Type-C to HDMI cable will work?

A:XPS13 (9350) external monitor cable

Hi Kevin,
Yeah you can use a regular USB Type-C to HDMI cable. Click the link for the cable on the Dell website

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I recently purchased the TB16 dock and I am using it in combination with a XPs13 9350.

I updated all drivers, bios, ...
I also tried the "siwtching off wireless" suggestion already

Problem is, the monitor goes blank several times each day.

Any suggestions ? Any fixes ?

Ingo Hilgefort

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Just wondering if my 8GB laptop supports another module or a replacement for a 16GB one. Thanks for the help!

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Recently got a 9350 from the Dell Outlet Certified Refurbished range.
When I first booted it, the keyboard didn't work.  I proceeded with the install (using the touchscreen), rebooted it and then the keyboard worked.
Since then, the keyboard will frequently not be active (as in none of the keys respond at all, nor any of the function keys such as volume, brightness etc).  The trackpad and touch screen both work.  Usually, after restarting a few times, it suddenly kicks in and then continues to work while the laptop is on.
I've never had it drop out while using the laptop.  I've also noticed that if I try to hit F2 to go to BIOS when booting the laptop, it will frequently not respond.  Then, suddenly after a few reboots, it will start up again.
I've updated the drivers and the BIOS.  I've tried different boot options but they don't seem to make any odds.
I'm unsure if it is a problem in software/BIOS causing it to not recognise the keyboard or a hardware problem (perhaps a connection that only works when the laptop has 'warmed up').  I would have thought with a hardware fault it would simply work intermittently rather than responding to reboots.

Any advice greatly received!

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The XPS 13 9350 has all newest drivers and firmware. However, the bluetooth driver crashes every now and then after waking up from sleep. It gives two notifications and then restarts/recovers. The first one is: "This operation is not allowed by the group policy set by your IT administrator.", the second says something like the bluetooth is active but not discoverable. I didn't get the exact wording of the second message, but it happens after the driver recovers. Bluetooth device is not usable during the crash and the recovery.

A:XPS13 9350 Bluetooth crash after wakinng up

Hi Tian100
Thanks for writing to us. 
Post the issue started, have you tried updating the video and bluetooth driver? (as you mentioned initially all drivers are uptodate) 
Please remove all the paired devices/profiles from the bluetooth list . 
Was there any recent hardware or software changes done on the system ?
Also ensure if its a company system, there are no restrictions set by the IT department. If there are restrictions set, you will need to check with your IT dept for the same. and remove the restrictions. 
Do PM us the system tag# and email address as well by clicking on my name in blue and then select send a private message.


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Hi all
I got my brand new XPS13-9350 today. I ordered it with Linux as OS. As I have some spare Win10 Pro licensed, I did a clean install of Win10 Pro. So far so good, except for two issues:
In Device Manager, the IDE ATA/ATAPI controllers entry has a yellow exclamation mark and says:
"This device cannot start. (Code 10). An I/O adapter hardware error has occurred"
I have installed the correct Intel Chipset driver from the dell website.
Also, if I go to the dell drivers page and do "detect drivers", I get
Driver detection not available Please try again later or use the Find it Myself tab to find drivers by Service Tag or see a list of drivers available for your product.
I tried to download a windows restore image, but it seems I can't do that, because my machine is configured with Linux.
I would be grateful for any hints what I can do.
Thanks a lot

A:XPS13-9350 Linux to Win10 Problems

What mode is the system set for - AHCI or RAID?
Did you install the Intel storage driver:

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Connecting two UP2516D montiors to XPS13 9350 how?
I have a Dell d3100, do I need to buy another dock?
I want the two monitors to work together without making anyporblems. right now One is connected through a display port and the second one is connected through HDMI, and because of that the display
driver is not working properly. 


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In order to use our imaging server (Novel Zenworks) we have to set the drive to NTFS or it is not recognized.  The problem is when we do this we lose the ability to use Bitlocker.  It prompts on everyboot for the RIDICULOUSLY long bitlocker code. When we try to activate Bitlocker with the verify option it tells us it cannot access the TPM.  I've tried to go back to UEFI and the BIOS no longer recoginizes the .m2 SSD drive as existing.  I've tried disabling Bitlocker and rebooting, uninstalling Bitlocker, Clearing the TPM all with the exact same results.

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Hi everyone,
I need some help recovering Windows 10 on my XPS13 9350. Due to a charging issue the motherboard and ssd were replaced by DELL yesterday. However left me without a working system (I needed to restore Windows myself). What I've done:

Download a windows recovery image selected via my service tag.
Installed the ISO on a bootable USB drive
Booted from it, and started recovery, full clean.
The laptop starts working and counting percentage. Right after 99% it says: there was a problem resetting your PC.
The end. No further info.

I tried recovery, reset, I tried different BIOS settings (but I don't know what they should be!!. The laptop asked a few times to enable TMP, which I did.
I tried to create a Dell Recovery & Restore USB drive, but the tools to create one only run on Windows (whereas the only working OS in my home is OSX).
Now I'm stuck, I don't know what to do to get Windows running. Who has any tips for me?

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Hey all,
I have read many forum posts about this issue and have finally succumbed to it.
My laptop was working fine all of yesterday and when i then went to load it again, i suddenly was greeted with the black screen after the Dell logo upon startup. They keyboard is still working, however when plugging it into a monitor it still does not load or recognize. At the same time, factory and BIOS restarts have not done anything to resolve the issue. Changing from RAID start up also has not helped. It seems no matter what i have tried i still receive the black screen upon start up.
Anyone have any good ideas?
Also note, I have recently moved to Germany upon purchasing this laptop and am not in a position (for at least the next two months) to be able to take it back to where it was purchased from (Australia).


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I bought DA200 together with my XPS13, but I cannot get any VGA signal out of it whatsoever. Tried with several screens to no effect. Windows 10 detects no external VGA screen.  The monitor reports no signal.
HDMI works sort of fine, but it is useless for most projectors around.
Help, pleaasee !
(Running preinstalled Windows 10 with recent updates)

A:XPS13 9350 no VGA output via DA200 USB-C dongle

I tested my XPS13 with another Dell dongle (USB-C to VGA only) and it works.  Also I tested another XPS13 with my DA200 dongle, and VGA does not work.  So either DA200 has a problem with Windows 10, or my copy is broken...

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Hi guysi bought my xps13 about  a month ago.
i was wondering why my temps at idle were so high like 85 degrees Celsius, and 101 degrees underload so i thought it was just poor thermal design,
and it was making weird audio stutters and having micro stutters. i installed GTA V on the xps13 and it took 6hours!
so something must be wrong with this pc! i was right. i removed the back cover, popped off the heatsink, and guess what i found:
<ADMIN NOTE: Profanity removed as per TOU> DELL!!! no thermal paste!! really<ADMIN NOTE: Profanity removed as per TOU> off!!! do you think i can RMA the laptop guys? apart from this issue, i have many other problems with this laptop, like poor wifi signal when bluetooth is on, and trackpad constantly gets disconnected, not to mention the misly 3.5 hour battery life.. 
What you guys recon? i feel like i have gotten an inferior product. need advice!!

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Hi all
I am trying to use the internet connection on my Xperia Z3compact from my XPS13 9350 using Bluetooth.
I can setup the connection and I do get internet connectivity on the XPS13. However shortly after I set up the connection between the two devices, I get a blue screen on the XPS13 with the message "INVALID_MDL_RANGE". This happens every time. I have found the following reference to this stop code:
I am using Windows 10 1607 with atest updates on the XPS13 and 
Android 6.0.1 build 23.5.A.0.575 on the Xperia Z3c
Has anyone else encountered this issue?
Thanks a lot for any help.

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