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New XPS13 (9350) Battery Indicator Flashing Amber/White

Q: New XPS13 (9350) Battery Indicator Flashing Amber/White

Less than 1 year old xps 13 9350---just out of the blue wont boot up. screen black, only response is led light in front of laptop (I think that is the battery indicator light) flashes two yellow/one white. Won't do anything else. I consider this a brand new laptop--what the heck? Is there an easy fix or is it mail back to Dell for repair?
Really need this fixed fast as I use it to run meetings....
Thanks for any help you have--
Nancy

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RELEVANCY SCORE 200
Preferred Solution: New XPS13 (9350) Battery Indicator Flashing Amber/White

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RELEVANCY SCORE 209.6

Hi,
I've had my new XPS13 for about six weeks. It has been working fine.
Last night as I was using it, the screen suddenly went blank and I can't find any way to get it working again.
There's one clue though. When I press the power button, the light under the trackpad (which is, I think, the battery indicator light) starts flashing. It flashes amber twice and then white once. It repeats this a few times before stopping.
I assume this flash pattern is trying to tell me something, but I can't find any documentation for this. So can someone please help me out with a couple of things.
1/ A pointer to the documentation for these flash patterns.
2/ A suggest for a solution for my current problem.
Thanks,
Dave...

A:New XPS13 (9350) Battery Indicator Flashing Amber/White

Hi,
Based on the given information, kindly try these steps and advise the result.
*Have any recent changes(software/hardware) done to the system?
*Is the same issue seen with charger & battery ?or have you tried to power on the system with charger only?
*Have you tried to release static charge from the system by removing the charger & battery then just keep the power button pressed for about 15- 20 seconds. Then try to power on the system with charger or battery.
*When the charger is connected to the system does the light on the charger continue to stay on ?
Do reply to this post with the system tag  and the result of these troubleshooting steps performed via private message.

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RELEVANCY SCORE 115.6

I have a Porterge R500 with Windows Vista from my work.

I was going on a trip so I got myself an extra battery.
Before taking the airplane everything worked fine. Both batteries worked and they were fully charged.

After I entered the airplane, out of the blue, the laptop didn't not start with neither of the two batteries (original both of them).

When I landed I connected it to the ac plug in, and it started. It says the battery is charging (70% and 80% respectively) but none of them seem to work because if I remove the plug in, the laptop shuts down.

When it is connected, the battery light does a sort of blinking (every now and then) but I don't understand what is the problem at all because the computer is working, I have two batteries going sort of dead at the same moment and even when they are charged according to the computer, they don't deliver the power.

Any hints?

A:Portege R500 does not run at battery power - indicator flashing amber

> After I entered the airplane, out of the blue, the laptop didn't not start with neither of the two batteries (original both of them).

Very strange that both batteries don?t work after you entered the airplane.
To be honest I?m not the expert on this area but maybe the radiation while checking the bags and personal items could affect the batteries.

However, fact is that notebook does not work using the batteries. I would recommend you to purchase another battery.

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RELEVANCY SCORE 114.4

Hi, my dell XPS 13 battery light is flashing 4 amber 1 white continuously. When I start up windows, i cannot charge the battery. Do you have any clue why this happened?

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RELEVANCY SCORE 114.4

When powered on charging light flashes yellow.
Battery does not charge and if battery removed the laptop shuts down.

At time this problem does not happen.

Moreover, when power cord is removed, battery charges for few moments and then yellow flashing light comes on and charging stops. When shutdown, the battery charges normal and 100% charged battery gives almost 4 hours time.

Can any one please guide about the problem. Is the problem in power adapter? or the battery? or the motherboard/hardware?

How to verify problem?

A:Satellite Pro L500: indicator flashing amber - battery doesn't charge

It seems that you already posted an thread about similar issue with your notebook some years ago.
http://forums.computers.toshiba-europe.com/forums/thread.jspa?threadID=63225

In first case it seems that your battery was the troublemaker.

You are talking about charging indicator. I?m not quite sure what LED should it be.
There are 5 LEDs - from left: DC IN / Power / Battery / HDD, ODD / Bridge Media Slot

The first DC IN indicator glows green when power is being correctly supplied form the AC adaptor. However, if the output voltage from AC adaptor is abnormal or if the computers power supply malfunctions, this LED will go out.

The second from left Power indicator glows green when the notebook is turned on. If you turn the notebook into the sleep mode, this indicator flashes amber.

The third battery indicator show the conditions of the batter charge. Green indicates the battery is fully charged, amber indicates the battery is charging and flashing amber indicates a low battery condition.

Question:
Are you able to power up the unit without the battery but using just a connected AC adaptor?
Usually this should be possible even if the battery isn?t inserted.

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RELEVANCY SCORE 112.8

Recently my Latitude E6230 battery indicator started blinking....
amber - off - white - off - amber - off - white - off ...
This happens when I'm running off the battery (extended battery, not sure exactly what it is) or when I'm plugged in. Sometimes it won't start until some time after a full charge, but the indicator seems to say I have about 6-plus hours of life left at 80% and doesn't seem to be discharging quickly. It's holding a charge well, but the battery indicator persists in blinking.
Any suggestions?

A:Latitude E6230 battery indicator alternate blinking amber and white

Hi Cjsebes,
Thanks for writing to us. 
Please update the BIOS if not yet.
Also let us know the battery health status in windows and also the ac adapter status in BIOS.
Usually it indicates the battery is charging. 
Does the blinking once the battery charges 100%?? 
Regards

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RELEVANCY SCORE 93.2

The XPS13 is 15 months old and has only been lightly used yet the battery has ceased to charge.  With adapter plugged in it shows 86% charged but not charging.  Charge light flashes orange only.  Battery test lights 1, 3 & 5 all light up.  Will not work on battery but does on adapter.  Dell diagnostics show battery is fine.  BIOS shows battery as needing replacement.  Battery management drivers are up to date.  Disconnecting battery and holding down 'on' button does not change anything.
Dell state that only Dell batteries can be bought from them yet they do not appear to sell an internal battery for this model (BIOS states get new battery from Dell!).
How do I establish whether I need a new adapter, motherboard or battery?  If I need the latter, how do I obtain one?
Any help much appreciated.

Very disappointed first time buyer of a Dell computer

A:XPS13 (9350) - battery will not charge

First question:  Does the system recognize the AC adapter, or does it show "unknown"?  F2 to get into setup to check.

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RELEVANCY SCORE 93.2

I've had it for 4 whole weeks and my XPS13 9350 seemed fine. But now:
- it won't turn on unless it is connected to the main power supply- while plugged it to the main power supply the battery meter is stuck at 37%- if I pull out the power cable while it is turned on it switches off immediately
What is wrong with it ?

A:XPS13 9350 Battery dead?

It's most likely a bad battery - call Dell for warranty service.

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RELEVANCY SCORE 90.4

Hello,
My XPS 13 started to act out pretty strange today. It seems like it doesn't not use battery at all, thus I can only boot it up when it's plugged to the charger. The battery indicator shows that it's NOT charging the battery, and it's stuck at 48%. When I disconnect it from the charger while it's running, it turns off immediately, and the only way to boot it up is to plug it back again. Additionally, the light indicator below the touchpad is blinking rapidly (~3-4 blinks per second) with amber light, both when I'm in OS as well as already on Dell splash screen during boot.
Any ideas on what might be going on ? I have bios 1.3.3 which I updated around April.

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RELEVANCY SCORE 90.4

Hi everyone,
I have encountered the problem that when my XPS13 is on sleep mode during the night, in the morning the battery is 10-15% or totally dead. I normally leave it at 100% or 80% so that's a lot of battery life lost. With hibernate mode on, the battery does not drain, however, I am not a fan of hibernate mode as it shortens the lifetime of the SSD and takes a longer time to start up. Normally, I don't leave any high-performance apps open during the night, it's normally only Firefox, Skype, and Word that are left open in sleep mode. Does anyone have a solution to this problem?
Cheers

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RELEVANCY SCORE 87.6

Hello,
As of today my XPS 13 started to behave in a very strange way.It only boots and works when it's plugged in to a charger, and it doesn't seem to charge the batter at all while it's plugged it, which is stuck at ~48%. When I plug it out, it power off immediately and I have to plug it back in to be able to boot up. Additionally to that, the light indicator below the touchpad is bliking rapidly with an amber light (~3-4 blinks per second).
Any ideas of what might go wrong ?

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RELEVANCY SCORE 87.6

Running most recent BIOS. I've disabled different hardware I have no real use for (webcam, microphone, touch screen) but besides hardware, is there anything in the BIOS that can be safely turned off that can potentially free up some battery?

Thanks!

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RELEVANCY SCORE 84

Hello,
I'm facing the following issue with a Dell Precision 5510 laptop with latest bios 1.2.14 A13. It appeared suddenly, I just rebooted a working system.
The laptop does not boot anymore and the Dell logo is not shown, however, the diagnostic battery led blinks 2 times white and 2 times amber.
According to the error table that I found here http://www.dell.com/support/article/uk/en/ukdhs1/SLN295101/EN#2016_to_Present that means
System Board : BIOS, ROM Failure
and the suggested next steps are:

Flash BIOS to latest revision
If problem persists contact Tech Support for further troubleshooting
Did anyone had a similar experience?
How can I re-flash the BIOS from a non-booting machine?
I found some tricks for the Dell XPS 9350 (extracting HDR and ROM files from bios executable and plugging a USB drive) but they do not seem to apply to this laptop.
UPDATE
I found http://www.dell.com/support/article/uk/en/ukdhs1/SLN300716/en but I'm still unable to recover the computer. I keep getting the 3:3 blinking pattern, even after I put the latest BIOS (renamed to 'BIOS_IMG.rcv') into a newly formatted FAT32 USB stick (2 GB). I also tried with different USB sticks, and both USB ports.
Any help is really appreciated
Best regards,
alessioc

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RELEVANCY SCORE 84

Dell Vostro 1015, well out of warranty. Plug it in and get an immediate flash code on the battery light on the front of the laptop. Not even getting to POST. Alternating 1 blue and 4 amber quick flashes, followed by various blue flash patterns ( which I know makes no sense but I am failing to find a pattern ). Unable to find any useful docs, can anyone help?

A:Vostro 1015 flashing amber battery light

Hi Escatdell,
Thank you for reaching out to Dell Community Forum.
Can you check if you can boot into Dell diagnostics <F12> and capture any error codes or messages?
Also,weI would suggest you to drain the residual power from the laptop:
* Disconnect any external peripherals (flash drives, printers, external hard drives) from the computer.
* Remove the adapter and then the battery.
* Press and hold the power button for 10-15 seconds.
* After draining the residual power, try reseating the memory and see if the system is able to boot.
Please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address.

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RELEVANCY SCORE 84

I've been using my new Lenovo laptop for 2 weeks now and today it just shut off (screen went black, everything stopped running) suddenly and the battery light was flashing amber. I didn't want to panic too quickly so I just plugged in the battery and waited a while before I tried turning my laptop back on. When I managed to turn it back on, it asked me to wait while it was updating. I quickly googled about the flashing amber light and found people experiencing battery problems. This laptop is still very new so I'm not sure if it would apply to me. Anyway, it's the first time a laptop/computer has suddenly shut off to apparently do updates... So I'm wondering if I should look further into this or brush it off since my laptop is now again up and running.. My laptop is currently still charging, but before it shut off, I didn't see any notifications about running out of batteries.

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RELEVANCY SCORE 83.2

Hi, I've got a Dell XPS M1530 laptop, and I just noticed today that the battery indicator light on the front of my laptop is blue for a few seconds, then flashes red, then back to blue, etc. I checked my battery's health and it says that it's able to charge normally, but my long-term battery life is decreasing. Also, it does not shut off right away with I unplug it; I left it out for a few minutes and it was still at 100%.

Should I just take this as a general warning to maybe order a battery sometime in the near future? Or is it blinking red for some other reason?

Thanks.
 

A:Battery indicator light flashing red...

Yes red lights on the battery indicator is a bad thing. If the laptop is under 1 year old and you have the warranty on the machine you can get it replaced under warranty if not you have to buy a replacement.

I am assuming you have unseated and reseated the battery with it keeping the same error lights? You may want to try that first since I have had times in the past this would clear errors.
 

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RELEVANCY SCORE 81.6

Hi all, I recently purchased a 2nd hand Elitebook (Win 7 pro) and it worked fine for a few days until I ran Windows Update... the progress bar just hung and eventually I gave up and shut it down.  The next day the ongoing problem began where it does not power up at all - the power button led glows white continuosly and the battery (lightning bolt) led glows white with amber light blinking continuously. This happens as soon as battery is inserted and/or as soon as ac adaptor is plugged in, whether battery is in or not. The previous owner hasn't been all that helpful, saying it worked fine for months before (of course!) I've searched through all the HP support/forums and done the usual hard reset procedures/bios update/reseating ram/installed HP Support Assistant software/run off different ac adaptor/ and even ran the boot screen system tester which turned up clean - nothing has fixed this. To add to the confusion, leaving the machine rest for a day or two unpowered, enabled windows to boot up normally at times. It has booted up successfully only a few times though and another problem has since developed where the built-in keyboard no longer works - most keys are dead, a few activate 3 letters at once (yet plugging in a usb keyboard works ok!) For most recent attempts at startup (the few times it does get past the static/blinking leds) ... Read more

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RELEVANCY SCORE 80

Battery charging led indicator blinks white in close even laptop shutdown of off condition.

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RELEVANCY SCORE 80

I replaced the battery with a new Duracell battery yesterday.  I need to charge at least 4 hours first then discharge it.  When charging the light is usually amber, but after about 1 hour into the charge it begins blinking and the color changes to white.  This is the second battery.  It did almost the same thing with the other one, but the charging indicator also read incorrectly.  What can I do to correct this? Thanks

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RELEVANCY SCORE 78.8

I just received my replacment AC adaptor. I put my battery back in and plugged the laptop in, but when i push the power button the battery indicator light flashes red four times. There are no lights on. Does this mean my battery is fried. Originally i thought the jack needed replaced, but the guy told me it was just my cord which Best Buy confirmed. So after getting the new cord i have this new problem. Usally there is a battery indicator light on when the battery is in and it is plugged in. I tryed taking out the battery, unplugging it and holding the power button down, but that didnt work. I also tryed it without the battery in. Is my battery just bad? Thanks for any help.

Thank you,
Dan
 

A:Solved: battery indicator light flashing red when power button on my laptop is pushed

Try plugging the laptop in and then push the power button. I have had the same thing happen to me when the laptop would only work when I had it plugged in. I had to replace the battery.
 

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RELEVANCY SCORE 74

My battery light is flashing four times orange then once white.  It's showing "54% available (plugged in, not charging)".  When I remove the power supply the light keeps flashing and the computer enters power save mode like normal.
I thought my issue was with the batter so I bought a new one.  I switched them out and the battery light stays solid white and shows "63% available (plugged in, charging), but I left it for four hours and didn't charge at all.  And on this battery whenever I remove the power supply the computer immediately dies.
What is my issue and how do I fix it?

A:XPS L502X Battery light flashing orange/white

Hi THEMACKATTACK90,
Thank you for writing to Dell Community Forum.
Please update the BIOS to the latest version from our Dell Support Site.
Check in BIOS if the adapter or battery is recognized.
Check if the light on the adapter stays on.
Please private message us the service tag of the system along with your email id.
(Note: please don't mention the service tag or email id on the public forum as it contains your personal information).

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RELEVANCY SCORE 73.2

whenever i plug mains charger into laptop, the battery charging light starts flashing white.what does this mean?

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RELEVANCY SCORE 72

Thought I might share my experience.

Bought my first XPS 13 9350 from Costco in January.  Within 30 days, the SSD failed.  (by the way, Costco concierge service is excellent).  Costco offered either a refund or repair, so I elected a refund so I could just purchase another one.  I finally got the next one in April.  It worked fine until today.  On start up after I set it in SLEEP mode, the WIFI would not work.  Network troubleshooter indicated a driver or hardware problem.  Costco concierge service told me to uninstall the driver for the Dell Wireless 1820A card and reboot.  Apparently it automatically reinstalls the driver after that.  It is working fine again.  It sounds like the driver got corrupted?  Not sure how that happens?

This is about the 14th Dell machine I have purchased over the years (starting with a 286 back in the mid 80's).  All of them before this have been very reliable except this one.

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RELEVANCY SCORE 71.2

Dear all,
I have recently purchased a new DELL XPS 13 9350 and a Dell Docking Station D3100, this combinations is for enterprise use and i would like to boot latpop over PXE in order to deploy our OS .
I tried to do this and enable all the Bios functions for this but the docking station doesnt recognized when laptop boot up .
Also i have updated to latest BIOS,any ideas or advises on these issue will be appreciated .

Thanks,

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RELEVANCY SCORE 71.2

Whenever I close the lid to my laptop there is a chance it will wake up fine, and completely working, or it will not wake from sleep. It will just indicate power on the button and if I touch the keypad it will activate the backlights, but not wake up. The only way to get it working again is to hold down the power button and kill the power, but I hate doing this because it's terrible for the computer. All of my power settings are to put the computer to sleep.

A:XPS13 9350 will not wake from sleep

Hi Wasy18,
I would suggest you to update the BIOS and Video card driver on the system. Please enter your service tag # on the link below, select the OS, then download the BIOS from BIOS section and Video card driver from Video section onto the system and install it.
http://dell.to/18r60nI
Please let me know if this helps.

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RELEVANCY SCORE 70.4

In order to use our imaging server (Novel Zenworks) we have to set the drive to NTFS or it is not recognized.  The problem is when we do this we lose the ability to use Bitlocker.  It prompts on everyboot for the RIDICULOUSLY long bitlocker code. When we try to activate Bitlocker with the verify option it tells us it cannot access the TPM.  I've tried to go back to UEFI and the BIOS no longer recoginizes the .m2 SSD drive as existing.  I've tried disabling Bitlocker and rebooting, uninstalling Bitlocker, Clearing the TPM all with the exact same results.

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RELEVANCY SCORE 70.4

Does anybody have any experience with a xps13 9350 and a DL3100?
Trying to get the *** thing to work with 2 displays.
But so far only the display port works, both HDMI ports do not work.
Support told me it is not compatible with this type xps.
While they do offer it as a docking option in the configurator.
So I am a bit amazed after they told me that.  
And does anybody have a other option for this model to work with dual external displays?
Thanks

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RELEVANCY SCORE 70.4

Hey all,
I have read many forum posts about this issue and have finally succumbed to it.
My laptop was working fine all of yesterday and when i then went to load it again, i suddenly was greeted with the black screen after the Dell logo upon startup. They keyboard is still working, however when plugging it into a monitor it still does not load or recognize. At the same time, factory and BIOS restarts have not done anything to resolve the issue. Changing from RAID start up also has not helped. It seems no matter what i have tried i still receive the black screen upon start up.
Anyone have any good ideas?
Also note, I have recently moved to Germany upon purchasing this laptop and am not in a position (for at least the next two months) to be able to take it back to where it was purchased from (Australia).

Re.

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RELEVANCY SCORE 70.4

Just wondering if my 8GB laptop supports another module or a replacement for a 16GB one. Thanks for the help!

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RELEVANCY SCORE 70.4

I just took delivery of a 9350, to replace my problematic 9343 and it has a different external monitor connector: Thunderbolt-3? USB-C?
Does anyone know if a regular USB Type-C to HDMI cable will work?
Thanks.

A:XPS13 (9350) external monitor cable

Hi Kevin,
Yeah you can use a regular USB Type-C to HDMI cable. Click the link for the cable on the Dell website

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RELEVANCY SCORE 70.4

Hi guysi bought my xps13 about  a month ago.
i was wondering why my temps at idle were so high like 85 degrees Celsius, and 101 degrees underload so i thought it was just poor thermal design,
and it was making weird audio stutters and having micro stutters. i installed GTA V on the xps13 and it took 6hours!
so something must be wrong with this pc! i was right. i removed the back cover, popped off the heatsink, and guess what i found:
<ADMIN NOTE: Profanity removed as per TOU> DELL!!! no thermal paste!! really<ADMIN NOTE: Profanity removed as per TOU> off!!! do you think i can RMA the laptop guys? apart from this issue, i have many other problems with this laptop, like poor wifi signal when bluetooth is on, and trackpad constantly gets disconnected, not to mention the misly 3.5 hour battery life.. 
What you guys recon? i feel like i have gotten an inferior product. need advice!!

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RELEVANCY SCORE 70.4

Connecting two UP2516D montiors to XPS13 9350 how?
I have a Dell d3100, do I need to buy another dock?
I want the two monitors to work together without making anyporblems. right now One is connected through a display port and the second one is connected through HDMI, and because of that the display
driver is not working properly. 

Barak.

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RELEVANCY SCORE 70.4

I bought DA200 together with my XPS13, but I cannot get any VGA signal out of it whatsoever. Tried with several screens to no effect. Windows 10 detects no external VGA screen.  The monitor reports no signal.
HDMI works sort of fine, but it is useless for most projectors around.
Help, pleaasee !
(Running preinstalled Windows 10 with recent updates)

A:XPS13 9350 no VGA output via DA200 USB-C dongle

I tested my XPS13 with another Dell dongle (USB-C to VGA only) and it works.  Also I tested another XPS13 with my DA200 dongle, and VGA does not work.  So either DA200 has a problem with Windows 10, or my copy is broken...

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RELEVANCY SCORE 70.4

Hi all
I am trying to use the internet connection on my Xperia Z3compact from my XPS13 9350 using Bluetooth.
I can setup the connection and I do get internet connectivity on the XPS13. However shortly after I set up the connection between the two devices, I get a blue screen on the XPS13 with the message "INVALID_MDL_RANGE". This happens every time. I have found the following reference to this stop code:
http://www.carrona.org/bsodindx.html#0x0000012E
I am using Windows 10 1607 with atest updates on the XPS13 and 
Android 6.0.1 build 23.5.A.0.575 on the Xperia Z3c
Has anyone else encountered this issue?
Thanks a lot for any help.

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RELEVANCY SCORE 70.4

I recently purchased the TB16 dock and I am using it in combination with a XPs13 9350.

I updated all drivers, bios, ...
I also tried the "siwtching off wireless" suggestion already

Problem is, the monitor goes blank several times each day.

Any suggestions ? Any fixes ?

Regards
Ingo Hilgefort

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RELEVANCY SCORE 70.4

Hi,

Recently purchased the XPS13 9350  (6th gen intel  i5). Right from the start the  computer had an issue with a flickering screen. Sometimes it doesn't flicker, sometimes it is very bad. I have run the diagnostic tests for video card, motherboard and screen, and it all passes.    I have also opened a dell support ticket and no responses yet.  All the drivers have been upgraded to what is currently available on the dell website.

Any thoughts  would be greatly appreciated :)

A:XPS13 9350 (6th gen intel) flickering screen

I met the same problem. I also updated the current drivers to the latest, but sometimes the flickering still happen.
I noticed that that flickering happened when the processor is in a heavy load, so probobly maybe due to the energy management drive or something. Waiting for a solution!

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RELEVANCY SCORE 70.4

The XPS 13 9350 has all newest drivers and firmware. However, the bluetooth driver crashes every now and then after waking up from sleep. It gives two notifications and then restarts/recovers. The first one is: "This operation is not allowed by the group policy set by your IT administrator.", the second says something like the bluetooth is active but not discoverable. I didn't get the exact wording of the second message, but it happens after the driver recovers. Bluetooth device is not usable during the crash and the recovery.

A:XPS13 9350 Bluetooth crash after wakinng up

Hi Tian100
Thanks for writing to us. 
Post the issue started, have you tried updating the video and bluetooth driver? (as you mentioned initially all drivers are uptodate) 
Please remove all the paired devices/profiles from the bluetooth list . 
Was there any recent hardware or software changes done on the system ?
Also ensure if its a company system, there are no restrictions set by the IT department. If there are restrictions set, you will need to check with your IT dept for the same. and remove the restrictions. 
Do PM us the system tag# and email address as well by clicking on my name in blue and then select send a private message.

Regards

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RELEVANCY SCORE 70.4

Hi all
I got my brand new XPS13-9350 today. I ordered it with Linux as OS. As I have some spare Win10 Pro licensed, I did a clean install of Win10 Pro. So far so good, except for two issues:
In Device Manager, the IDE ATA/ATAPI controllers entry has a yellow exclamation mark and says:
"This device cannot start. (Code 10). An I/O adapter hardware error has occurred"
I have installed the correct Intel Chipset driver from the dell website.
Also, if I go to the dell drivers page and do "detect drivers", I get
Driver detection not available Please try again later or use the Find it Myself tab to find drivers by Service Tag or see a list of drivers available for your product.
I tried to download a windows restore image, but it seems I can't do that, because my machine is configured with Linux.
I would be grateful for any hints what I can do.
Thanks a lot

A:XPS13-9350 Linux to Win10 Problems

What mode is the system set for - AHCI or RAID?
Did you install the Intel storage driver:
<<www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=WV03M&fileId=3492086971&osCode=WT64A&productCode=xps-13-9350-laptop&languageCode=en&categoryId=SA>>
?

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RELEVANCY SCORE 70.4

Recently got a 9350 from the Dell Outlet Certified Refurbished range.
When I first booted it, the keyboard didn't work.  I proceeded with the install (using the touchscreen), rebooted it and then the keyboard worked.
Since then, the keyboard will frequently not be active (as in none of the keys respond at all, nor any of the function keys such as volume, brightness etc).  The trackpad and touch screen both work.  Usually, after restarting a few times, it suddenly kicks in and then continues to work while the laptop is on.
I've never had it drop out while using the laptop.  I've also noticed that if I try to hit F2 to go to BIOS when booting the laptop, it will frequently not respond.  Then, suddenly after a few reboots, it will start up again.
I've updated the drivers and the BIOS.  I've tried different boot options but they don't seem to make any odds.
I'm unsure if it is a problem in software/BIOS causing it to not recognise the keyboard or a hardware problem (perhaps a connection that only works when the laptop has 'warmed up').  I would have thought with a hardware fault it would simply work intermittently rather than responding to reboots.

Any advice greatly received!

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RELEVANCY SCORE 70.4

Hi everyone,
I need some help recovering Windows 10 on my XPS13 9350. Due to a charging issue the motherboard and ssd were replaced by DELL yesterday. However left me without a working system (I needed to restore Windows myself). What I've done:

Download a windows recovery image selected via my service tag.
Installed the ISO on a bootable USB drive
Booted from it, and started recovery, full clean.
The laptop starts working and counting percentage. Right after 99% it says: there was a problem resetting your PC.
The end. No further info.

I tried recovery, reset, I tried different BIOS settings (but I don't know what they should be!!. The laptop asked a few times to enable TMP, which I did.
I tried to create a Dell Recovery & Restore USB drive, but the tools to create one only run on Windows (whereas the only working OS in my home is OSX).
Now I'm stuck, I don't know what to do to get Windows running. Who has any tips for me?

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RELEVANCY SCORE 69.6

Another update, another several weeks I'm sure of fing about with this stupid laptop and it's garbage drivers!
Can anyone suggest a solution for the touchpad jumping about on this machine since the Windows 10 Creators Update. This is the driver I have and it's worse than when I first got this stupid machine:
HID-compliant touch padPublisher: Microsoft (21/06/2006 - 10.0.15063.0)
So it looks like i have a 10 year old default driver for this touchpad, but the Dell Update program is telling me I have the most up-to-date drivers and a scan using Dell System Detect from the dell website also says no new drivers are to be had!!!
Web browsing has also been painfully slow since the update and add the random decisions taken by the touchpad and this laptop is just useless once again! I may sound a bit pessimistic but i have spent over 300 hours with Dell support or rebuilding 4 maybe 5 different XPS 13's over the last two years due to various issues and Dell refusing to give me my money back despite their product being not fit for purpose.
Do I seriously have to go through all the drivers again manually downloading each one and applying them one by one?

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RELEVANCY SCORE 69.6

As subject states, windows 7 installed ok with the Intel WIM modifier with USB driver version 4.0.0.36.
Now that windows is up and running, I cant get drivers moved to the laptop to update this thing.
Advise?

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RELEVANCY SCORE 69.6

Another update, another several weeks I'm sure of fing about with this stupid laptop and it's garbage drivers!
Can anyone suggest a solution for the touchpad jumping about on this machine since the Windows 10 Creators Update. This is the driver I have and it's worse than when I first got this stupid machine:
HID-compliant touch padPublisher: Microsoft (21/06/2006 - 10.0.15063.0)
So it looks like i have a 10 year old default driver for this touchpad, but the Dell Update program is telling me I have the most up-to-date drivers and a scan using Dell System Detect from the dell website also says no new drivers are to be had!!!
Web browsing has also been painfully slow since the update and add the random decisions taken by the touchpad and this laptop is just useless once again! I may sound a bit pessimistic but i have spent over 300 hours with Dell support or rebuilding 4 maybe 5 different XPS 13's over the last two years due to various issues and Dell refusing to give me my money back despite their product being not fit for purpose.
Do I seriously have to go through all the drivers again manually downloading each one and applying them one by one?

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RELEVANCY SCORE 69.6

Hi,
Our company purchased several XPS13 laptops last year, running Windows 7 Pro, along with the WD15 docks.
The laptops are usually connected to the company LAN network through the docks, but then are switched to a WIFI connection when taking the laptop to meetings, then re-docked afterwards.
The problem we're seeing is that, for all except one laptop, we have to use the laptop switch to disable WIFI/Bluetooth (Fn-PrtScr) for the laptops to switch from WIFI to LAN when they're re-docked. For the one laptop, it automatically switches from WIFI to LAN once it's re-docked without any issues.
The process we use for un-docking/re-docking the laptops is below:
Un-docking the laptop:

Unplug LAN cable from dock (lower-right LAN icon changes to WIFI icon) - if the laptop is removed from the dock without unplugging the LAN cable first, the wireless adapter remains disabled in Device Manager. Selecting Enable doesn't work, and sometimes, even a computer restart won't fix this.
Unplug laptop from dock.
For the one laptop, at this point, the WIFI network is detected and connects automatically with no problems.
For the other laptops, since the WIFI/Bluetooth switch is in a disabled state (reason explained below), the lower-right WIFI icon has a red cross on it. This is then enabled using the Fn-PrtScr switch and, all going well, the WIFI network is detected and connects automatically. (There have been times when the wireless adapter needs to be manually enabled i... Read more

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RELEVANCY SCORE 68.8

Since last BIOS update, my XPS13 9350 won't stay in sleep mode after I press the power button or select sleep mode from the start menu. It goes in sleep mode and wake up 3-5 seconds after. It was working just fine before the last update! Can anyone help?

I've tried whatever is on other forum so far including making sure the network adapter can't wake on, rebooting, etc.

Please help!

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RELEVANCY SCORE 68.8

Dear all,
Wonder if you can help me solve a problem. I have just received an XPS13-9350 from the Outlet last week. It was certified refurbished.
I've tried to connect a VGA monitor to it via a USB-C to HDMI, then HDMI to VGA cable. The HDMI to VGA cable works perfectly on my Inspiron 15. The setup also works if I full power down the XPS13, attach USB-C to HDMI to VGA to monitor, and then boot up. The external monitor then works almost perfectly (with the exception of Netflix's video player which makes it flicker blue - Youtube and local video are completely fine).
What I cannot do is plug in this monitor whilst the XPS13 is on already - which is inconvenient as I move on and off desk a lot, and powering down the computer every time is unhelpful. Oddly, the monitor will also not be recognised if I simply Restart from Windows. I have to fully power down and plug everything in before switching the computer on again.
I have updated BIOS, video card and Thunderbolt drivers since and none of these has solved the problem. My system info is:
DELL XPS13-9350
Windows 10
Core i7-6560U, Intel Iris 540 graphics
8GB RAM, 256GB SSD.

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