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Broken Screen for Ideapad U310 Touch

Q: Broken Screen for Ideapad U310 Touch

Hello Lenovo,I'm a business management student from India.I purchased Lenovo Ideapad U310 Touch model this May from the US (through Amazon) and have been using it without any issues till the last month. Last month I noticed that the hinge had developed tension and there was additional pressure on the lid or the screen area while closing. I thought it would be a routine issue and took it to my college's hardware repair center, but they suggested I handle the issue via Lenovo Support as it required opening the laptop.When I checked Lenovo support through customer care (India), I was told that the U series is not covered by International warranty. But I checked if the Lenovo service center would still have a look at the issue, to which I was told that it would be chargeable. I thought it was fair enough and took the laptop to the service center in Jamshedpur this afternoon.To my utter disappointment, the technician was unable to open up the area near the screen (where the problem was supposedly), but he also got the screen cracked while trying to. Now I'm left with a laptop that cannot be used as even though the screen display is intact, the touch sensors detect screen touch near the cracked area and keep the cursor rooted to that point. Also, the issue with the hinge could also not be fixed. All to add to the woes, I will have to manage a few days (don't know how many) without a laptop and also shell out the expense from my pocket!Now my question is, will the screen for Ideapad U310 normal (non-touch) version work for my laptop? I am not a very touch friendly user and it will save me some bucks also I've heard - hence the question. And could anyone direct me to a site where this can be purchased (for a customer in India)?Please help me. Regards,Rahul

RELEVANCY SCORE 200
Preferred Solution: Broken Screen for Ideapad U310 Touch

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A: Broken Screen for Ideapad U310 Touch

Hi Rahul,

Welcome to Lenovo Community Forums!

I?m sorry to hear about the situation that you are facing regarding U310 touch Laptop, as it is ultra book Touch model displays can only replaced by the same kind and not the normal one, as Laptop was purchased in other country and international warranty is not applicable in India for this model, the parts will be ordered from the region of manufacture if the part is not available.

I'm sorry to inform you that the only option available to get the same type display replaced on a chargeable basis.

Do post us back for further queries.

Best Regards

Shiva Kumar





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RELEVANCY SCORE 124.4

Hello you all,So I'm having this issue with my computer, I bought my laptop in 2014 and I got the screen broken due to malfunction of the hinges. I'd like to know if any of you know where I can get new screen assembly for my laptop. I know the warranty is really out of place, I tried to contact the Lenovo support in Brazil and they told me there's no part replacement available. 

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RELEVANCY SCORE 87.2

Not sure whats ging on with my Ideapad. I can see that the power is working but the screen remains BLACK. I think it may be the display card, but I'm not sure. Can anyone point me in the right direction to a good Lenovo Repair store close to Philadelphia? Any advise would help! Thank you!

A:DISPLAY PROBLEM Ideapad U310 Touch

Hi DILEMMA123,
 
Welcome to Lenovo Community!
 
As I understand that you are facing issues with your Ideapad U310 touch display, however when you power on the unit there is power but  no display and the screen remains black.
 
Here are the troubleshooting steps that you may try
Please do try these troubleshooting steps that may help. - Start by doing a hard reboot, remove the battery and unplug the AC adapter then press and hold the power button for 20 seconds then try booting it up again. - If this will not work, do test the AC adapter if it's working properly. Remove the battery and power the laptop with just the AC adapter connected and see if it will boot up or not. do also try a different AC adapter that has the same voltage and see if it will work or not. - Proceed with reseating the RAM's if trying a different AC adapter will not work, remove them all for couple of seconds then put them back in making sure everything is seated properly. - If it will still not work, connect an external monitor and see if you'll get any display from it. If there's a display on the external monitor that could mean that the problem is the built in display.  - But if there's still no display on the external monitor that means the problem lies in the motherboard.
In addition, here are further service centers that you can also check
I hope the above information helps.
 
Please feel free to post in Lenovo Community Forums if you have any further queries!... Read more

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RELEVANCY SCORE 87.2

Not sure whats ging on with my Ideapad. I can see that the power is working but the screen remains BLACK. I think it may be the display card, but I'm not sure. Can anyone point me in the right direction to a good Lenovo Repair store close to Philadelphia? Any advise would help! Thank you!

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RELEVANCY SCORE 87.2

Hello, I have had a U310 Touch for over three years now and I have recently discovered that after the upgrade to Windows 10 the BIOS is now nonexistant. When I run the command prompt to identify the BIOS it is blank where it should show which version I have. When pressing the NOVO button I receive the option screen to boot to BIOS or Boot Management screen but no matter what option I select the OS boots regularly. Is there any known solutions for this. When searching the drivers and downloads section with the computer in question no BIOS files appear. Thanks

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RELEVANCY SCORE 86.4

Hello, I recently installed a new SSD in my U310 laptop and put Windows 10 on it. Everything was working fine until I ran the Bios update found on Lenovo's website located here. After the update installed without any error messages, the machine rebooted and I was left looking at the boot menu. I selected the ssd and the screen went blank for 15 seconds or so and then the boot menu appeared again. I've restarted the machine several times, tried booting from usb, and even tried putting the old hard drive back in but I just keep getting the blank screen and then back to the boot menu. Nothings working. When the computer first starts it doesn't show a lenovo logo or any text. Because of this it seems that I'm unable to get into the bios too. What do I do here? The laptop is basically bricked it seems.











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A:Ideapad U310 Touch Won't Boot After Bios Update

I managed to resolve the issue by following the resolution posted here for anyone that's experiencing something similar. The bios update seems to be buggy.

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RELEVANCY SCORE 86.4

Hi  my GF has this Laptop and since it updated  from windows 8.2 to 10, it is slugish, slow and a pita.  I want to upgrade the ram from 4bg to 8g, and maybe do a fresh windows 10 install. first off ,  the cpu is a inter (R) Core(TM)  i3-3227U cpu @ 1.90GHzthe bios version is  65CN9797WW.   questions: is there a better bios version now?  Does the bios I have now  (65CN9797WW) boot with the new 8 Ram braket ? should I install the 32 or 64 bit windows 10  ? right now it has the 64 bit ( and it's slow like crazy) anything I Should know or do for these upgrades ? thank for your helpstef 

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RELEVANCY SCORE 86.4

Hello, I recently installed a new SSD in my U310 laptop and put Windows 10 on it. Everything was working fine until I ran the Bios update found on Lenovo's website located here. After the update installed without any error messages, the machine rebooted and I was left looking at the boot menu. I selected the ssd and the screen went blank for 15 seconds or so and then the boot menu appeared again. I've restarted the machine several times, tried booting from usb, and even tried putting the old hard drive back in but I just keep getting the blank screen and then back to the boot menu. Nothings working. When the computer first starts it doesn't show a lenovo logo or any text. Because of this it seems that I'm unable to get into the bios too. What do I do here? The laptop is basically bricked it seems.

A:Ideapad U310 Touch Won't Boot After Bios Update

I managed to resolve the issue by following the resolution posted here for anyone that's experiencing something similar. The bios update seems to be buggy.

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RELEVANCY SCORE 86.4

I want to replace my 3-year old Lenovo U310 laptop.  Any suggestions?  I'm not lacking in performance or functionality.  I just have a screen issue. 

A:Suggestions for replacement of my U310 Touch Ideapad (Ultrabook)

Hi TC22 , 
 
Welcome to the Community Forums. 
 
You can consider LCD panel replacement first since performance and functions are ok. 
This can be considered specially if connecting to an external monitor shows normal.
 
Using the part number to search for parts from the parts looks up page for pricing and availability.
 
Hope this help answer your query.
 
Regards

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RELEVANCY SCORE 72.8

Bought the S410p Touch mid 2014, and the left hinge of the notebook broke off late 2015. Prior to the hinge bending and coming off, cracking sounds were often heard when I open/close the notebook. It even caused a visible crack behind the screen and I have honestly never dropped or damaged the laptop. The touch screen is currently not working and I'm pretty sure its due to the crack that affected the screen. Frustrated, I went to the nearest Lenovo Technical Support to try to get this fixed under warranty but they insisted it was physical damage and did not approve my laptop under the warranty conditions.  Extremely frustrated and disappointed. Anyone else having this issue with their S410p Touch Ideapad?

A:S410p Touch Ideapad Hinge broken

Did you have any luck with this issue?  I had the same issue with my U530.  The hinge kept getting harder and harder to open and evenually, the top of the laptop just broke off.  It was out of warranty by 2 months when it happened so I didn't do anything about it until I saw several other people who had similar issues.  

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RELEVANCY SCORE 72

Because my computer is out of  warrenty for over a year the contact I had with Lenovo has proved to be useless.  I called on Monday 4/25/16 to be told that they could replace the hinges a one time courtesy repair because the hinges they put into this unit were not strong enough to hold the display and they were replacing them with new ones.  I was told I would be called in 3 business days for instructions on shipping.  Upday today 4/28/16 phone call from Lenovo telling me that because they don't make those parts anymore that I would not be eligible for any repairs.  She said the only thing they could do is offer me a 15% on the back end of a purchase from Lenovo for a new computer.  This was totally unacceptable to me and I told the woman I was livid to think a company this large could not make this right...If they knew these hinges were defective every single person should have been compensated for this defect.  Personally I will never buy another Lenovo product as long as I breathe!  Now to spend another $900.00 for a new computer is a HUGE expense.  

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RELEVANCY SCORE 70.8

I bought new, but somehow do not want to workVideo is compared, apparently just enough to buy a new cable https://www.youtube.com/watch?v=cj5L-1l4qzI&feature=youtu.beI bought it herehttp://www.ebay.com/itm/Lenovo-Ideapad-S210-New-11-6-LED-LCD-laptop-screen-with-touch-glass-/1912932...
 
This is a new LCD
This is a broken LCD
 
Moderator note: large image(s) converted to link(s):  About Posting Pictures In The Forums

A:Lenovo S210 Touch broken LCD and Touch screen

Hi Magnutus, welcome to the forums.
 
Please check if you Lenovo S210 is on warranty under with this tool.
After that you can open a ticket with Lenovo for the screen to be fixed, if it is not under warranty it will have a cost.
 
If you are the guys that like to fix it yourself (and it is not under warranty) I can recommend you to check the support site for your model, read the Hardware Maintenance Manual (on the documents area) and check how the machine is organized on the inside. On the parts lookup page you can find the parts number so you can find a replacements for the component that is giving you issues.
 
I hope this links helps you.
Regards
 
 
 
 

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RELEVANCY SCORE 70.4

My Ideapad S415 touch screen has suddenly stopped working.  I've had a tech connect to my PC and try a BIOS reload of default settings, plus unistalling all "HID" devices in Device Manager with no resolution.  I've also tried a system restore with no luck. The system properties does see the touch capability. Suggestions? Thanks.










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A:Ideapad S415 Touch - touch screen stopped working

hi Hersh,
 
Welcome to Lenovo Community Forums!
 
First do a Power Drain 
     (If the battery is removable)
            Remove AC and Battery and hold the power button down for 15 sec.
               Turn the computer back on and see if the Touch capability is now detected under System Properties,
                  If not
         I suggest you contact Lenovo Technical Team about the Issue as this may be a device detection issue.
       Lenovo Technical Team
 
Regards
Solid Cruver



Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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RELEVANCY SCORE 70.4

My laptop automatically updated in Sept./Oct. It took about an hour and had multiple restarts, so I am assuming it was a Windows 10 update. I am not 100% sure though. Afterwards, the touch screen doesn't work. My laptop automatically updated in Sept./Oct. It took about an hour and had multiple restarts, so I am assuming it was a Windows 10 update. I am not 100% sure though. Afterwards, the touch screen doesn't work. I can tap the screen and it will select stuff but I cannot scroll or anything else. Anyone able to help with this? It is drving me bonkers.

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RELEVANCY SCORE 69.6

Hi there, sorry to be a bother.Like the title says, my touch screen stopped working. I went on to my computer one afternoon and found my mouse stuck in the top left corner, fidgeting. This was what I was expiriencing. (My touch-screen still worked fine at the time, but I still couldn't do anything or control the mouse, but I could tell that it was still working and it still responded.) After a bit of time and a few restarts later, it went back to normal, but my touch-screen then stopped working. I'm used to the touch-screen working incorrectly occasionally, and much like the mouse thing, a restart or two helps.It has now been three days and my touchs-creen still does not work. I've tried many of the solutions found in these forums, but to no avail. I am running Windows 10 and have had this computer for 2+ years.  Thanks.

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RELEVANCY SCORE 69.6

Hello everyone, my touch screen on my lenovo ideapad z400 touch is not working anymore.  The only weird thing I remember is some ghost touchpoint on my screen. I've been looking for the answer to this issue, but it seems that Lenovo does not address this problem.  If someone has found the solution to this problem and wants to share it with me, I will be forever grateful.  

A:IdeaPad z400 Touch - Touch screen not working

I facing the same situation right now. any solution please. left side of monitor is being "touched"?

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RELEVANCY SCORE 65.2

Hello, I purchased a U310 Touch about 15 months ago that is no longer under warranty. Every time I try and boot the machine I receive no response from the machine. The power light turns on, the fan spins, the HDD turns on but the screen never displays anything. Even when I close the clamshell the machines power button stays lit and won't shut off unless I kill the power by holding down the power button. My troubleshooting steps have been:Reset RAMUnplug battery from motherboardWait for battery to completely drainBoot with HDMI monitor to see if anything displays (nothing would, so LCD panel should be good) With all of these, I cant get the machine to fully function. It feels like the machine is in total sleep mode, I feel like it needs a new motherboard. With my experience with lenovo I feel like this will be the last machine I ever purchase from them, this is unacceptable for a laptop of this age.  Does anyone have any similar situations? If so did you purchase a new motherboard and was it good to go? I'm very comfortable with ripping machines apart since I used to work on a help desk. I would hate to spend $100 on a part and waste all that time if it wont fix the issue.  Any help is greatly appreciated.Thank you.













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A:U310 Touch Won't Turn On

Hi overtheborder and welcome to the community,
 
What OS are you running?  Maybe two things you can try depending on the OS.
 
Remove the hard drive and see if it boots to the bios.
 
Try booting a usb flash drive with linux.
 
Regards,
Dave
 
 

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RELEVANCY SCORE 65.2

Same problem here... any solutions?   What about gluing it? 
 
EDIT: Moved post up to use for escalation - Amy_Lenovo
 
Lenovo is investigating reports of U310 Touch devices experiencing hardware issues with hinges and the screen becoming separated from the lid or bezel.










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A:Re: U310 Touch Hinge

I purchased a Lenovo U310 Touch last May and it has been working wonderfully until recently.  I've noticed in the last few weeks that every time I open or close the lid, the hinge makes a loud cracking noise and pops off at the ends. I can press the hinge cover back into place, but it just continues to pop off every time I open/close it. I contacted Lenovo Support about the issue, and even though my machine is still under warranty, they will not fix it without charging me because they have no proof I didn't break it myself (which I find absolutely ridiculous; I haven't dropped or damaged it in any way, and if you look at the computer you can clearly see it is otherwise in perfect condition.)That being said, has anyone else experienced this problem with the U310? Does anyone have any suggestions to fix it? I am concerned that it will just get worse and eventually affect my display.

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RELEVANCY SCORE 65.2

Hi, would anyone be able to tell me if the u310 touch as the same LCD panel as the u310 non-touch?  thanks

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RELEVANCY SCORE 65.2

Hi, would anyone be able to tell me if the u310 touch as the same LCD panel as the u310 non-touch?  thanks

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RELEVANCY SCORE 64.8

I have dropped my spectre X 360 convertible laptop and the touch screen has broken. I have contacted HP but no one seems to be able to tell me who I can contact to get my screen fixed. Can you please tell me who I need to call.Thank you

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RELEVANCY SCORE 64.8

hello, Today i spilled water over my lenovo u310 touch and at the moment it is still working.I saw that some lenovo's are water resistent so i wonder if the u310 touch is also water resistent?If its not what should i do to prevent any water problems with my u310 touch? Thank you in advance for your help!

A:U310 touch water resistent?

Hi Kelly,
 
Welcome to Lenovo Community!
 
No, neither the keyboard nor the rest of the computer are waterproof. The drain holes drain water out but once it's in there, it can do damage despite this.  Lenovo won't honor the warranty if there's even the slightest evidence of water spills.
 
If you have water spillage, you should leave it to dry for two days before reattaching the AC and battery.
 
Let me know how it goes.
           
Regards,
Shashi
 
Tap that kudos button if I helped. If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

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RELEVANCY SCORE 64.8

I'm running Windows 8.1. I started having issues the day before yesterday when I downloaded Skype. It froze several times, task manager couldn't kill it, and I had to turn my laptop off to close the program. After doing that, I was able to use Skype and did so for a few hours with no other issues that night. Yesterday, while in the middle of watching a video on Chrome, the video suddenly froze and it popped up saying that Chrome wasn't responding, did I want to wait or close it. I selected close but it wouldn't close, just kept running the "Windows is looking for a solution to the problem" thing for several minutes so I had to end Chrome through the task manager. When I tried to reopen it, it wouldn't respond. I restarted and decided since I'd had no issues before installing Skype, I would uninstall it and see if that helped. I also uninstalled a few games I no longer used in case I was having space issues. I then had it download and install any Windows updates, restarted after that was done, and was able to use Chrome again. A few hours later (the computer had been asleep for at least two or three hours,) I was successfully browsing when I tried to view a news site and Chrome froze/stopped responding. I tried to select "close the program" again but got same result, it wouldn't close, kept saying "Windows is looking for a solution to the problem" so I used the task manager to close it again. Repeat the earlier issues, couldn't reopen Chrome, turned laptop off and back on... Read more

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RELEVANCY SCORE 64.4

I, too, have had the same issue that users in this thread are reporting. I have a U410 bought in the spring of 2014. There was a break at the hinge and the screen is separating from the lid. I've never dropped the computer, this issue arose one day after general, every day use. I've attached photos of the issue for others to reference.
 
11/17 EDIT: Moved to front of thread for escalation purposes. Amy_Lenovo










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A:Re: Lenovo Ideapad U410 and U410 Touch broken hing...

I am not having a very good repair experience. My exactly (to the date) 1 year Ideapad U410 hinge broke. Was not dropped or put pressure on - just poor workmanship. Sent to the 'authorized' repair centre in NOrth Bay Canada. Turn around time is 7 business days. All I get is a message - waiting for parts.  This is terrible when a large company like Lenovo can't get parts where needed.I am going through a very rough time as my business is affected

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RELEVANCY SCORE 64.4

I have bought this product 3 months ago "HP x360 Convertible 13.3" Touch Screen 2 in 1 Laptop 6th Gen i5-6200U 8GB 1TB" 2 days ago I found its screen was broken, I think it was dropped on the floor inside its contaning bag. It is still function well, but I want to know can I change the screen or not.    Thank you in adavnce 

A:Broken Screen of HP x360 Convertible 13.3" Touch Screen 2 in...

Hi @Mostafashalaby, Welcome to HP Forums! I have read your post and wanted to help. I understand that the screen is broken, and you want to change it. Option 1: You can contact HP phone support to arrange a repair. To contact HP phone support: please use the following link http://www.hp.com/contacthp to create a case for your issue, and contact HP. If you live outside the US/Canada, please click the link http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html to get the contact information for your region. Option 2: If you want to replace the screen by yourself: http://support.hp.com/us-en/document/c01608578#AbT4 Please let me know if this resolves the issue by marking this post as "Accept as Solution".  To simply say thanks, click the Thumbs up below!    If you require further assistance let me know and I will gladly do all I can to help. Thanks. Regards,

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RELEVANCY SCORE 64.4

Ever since the upgrade to Windows 10 the option to use touch on my TouchSmart 300-1115uk has disappeared. I have used the Device Manager to locate and uninstall what I believe to be all of the HID Touch Drivers in an attempt to force the PC to download the latest ones on reboot, but this hasn't fixed the issue. I'm aware that in the Control Panel settings, under the Pen and Touch section there is supposed to be a checkbox to enable the use of a finger as a touch device. Since the upgrade to Windows 10, this checkbox no longer displays. I had suspected that perhaps the touch screen drivers weren't even installed along with the new OS, so I've tried downloading the Windows 7 version of the drivers from your website only to be told by Windows that all downloads from HP are blocked. I know your support message states that driver updates are available from the update panel in Windows 10, but I've checked every day since the OS was installed and there hasn't been one for the touch screen. Hopefully somebody else is having this same problem, because I've searched everywhere and haven't managed to find a smiliar complaint.

A:Windows 10 has broken my touch screen

Same here!  Really annoyed as it's slow, cluncky and Edge is useless, I'm reverting to old programmes all the time, so am seriously thinking about reverting back to Windows 8

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RELEVANCY SCORE 64.4

My mobile phone fell on my Lenovo Thinkpad T450s while I was using it, and now the lefthand side of my T450s touch screen is cracked. The screen started acting like a finger was pressing it most of the time and would not work otherwise, so I turned the touch screen functionality off.
 
But I'm thinking about replacing the screen even though it's working fine for now and I can see everything; I just don't like that it has long crack marks on the lefthand side and would like the touch functionality to work. I started looking into how to replace it (I'd like to do it myself), and I'm not sure really what I need to buy. I don't know if it's possible to just get the touch panel replaced or if I have to do the LCD screen and touch panel. Also, I have not taken anything apart, so I don't know the part # of my screen for sure yet. I downloaded something from the Lenovo site that told me my ultrabook is Machine Type Model 20BX001MUS and Serial # PC******.
 
Would I need to buy this? Is this one the same? Can I just get a touch panel/digitizer screen somewhere?
 
Thanks for any help.
 
Moderator note: serial number removed to prevent abuse.

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RELEVANCY SCORE 64.4

Hi, I recently moved from Australia to Taiwan, and in the process the freight company broke the touch screen on my Pavilion All-in-on. Model No.:  23-q018a No one here in Taiwan wants to know about it as they do not sell this model here. I need to buy a replacement screen and get it repaired.  Any help would be greatly appreciated.

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RELEVANCY SCORE 64.4

Hello Friends,My i7 thinkpad X1 Carbon with model no : 34484U8, gen 1st.Its hinge was broken sometime ago. I tried to fix it by glue but screen gets broken now .When i tuch it, seems lots of fingers are touching on screen. See the photo plese. And touch screen is not working well anymore. A screen replacements fix this problem or any other problem on motherboard etc. may happen?? I plan to replace it by below link secreen but nobody knows its part number or no any idea about it is suitible to mine. Is only look of this part can give me information if this part is for my x1; and/or; it is touch screen or nonscreen? Such as socket type or pin numbers etc.? https://www.sahibinden.com/ilan/ikinci-el-ve-sifir-alisveris-bilgisayar-dizustu-notebook-orjinal-len... Thank you.   Huseyin ErtasTURKEY 

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RELEVANCY SCORE 64.4

Have a touch screen envy 17 inch m7-n014dx. Under warranty but have a scratch on my glass screen need to replace it unfortunately hp sell the screen with led for over 400.00$ and they are a lots of touch screen on line available for m7 17 inch touch screen digitizer but the model number are different like m7-j014 is make. Any differnt then mine that is M7-n014dx. Please let me know since I can't afford the 400 but the screen digitizer I can by 69.00 $ can u help me thanks

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RELEVANCY SCORE 64

I just purchased my u310 touch from Staples tonight.  Within the first hour, while using it, it just shut off.  No "Windows is shutting down..." screen.  It was like it just ran out of battery (even though it was plugged in and the icon said it was plugged in and charging at 55%). After some googling and seeing similar issues with the 310 and the 410, I tried installing the latest drivers that the support staff on this forum linked.  I installed every single one relevant to my machine, ensuring I chose the correct driver for my OS (win8 64).  Still  happening. The event viewer shows: Source: Kernel Power.  Description: The system has rebooted without cleanly shutting down first.  This error coudl be caused if the system stopped responding, crashed, or lost power unexpectedly. So, I reset everything back to factory settings using the built-in restore partition.  Still broken. I'm at a loss here.  Any ideas?  If I can't figure it out soon, I'll just return it to Staples in a few days.  Thank god they have a great return policy!

A:u310 touch shuts down randomly with no warning

hi duckhunter9,
 
Welcome to the Lenovo Forums.
 
Can you try to:
1. Download and install HWMonitor and observe your CPU and GPU temps. (if you reach temps above 100C, overheating might be the cause of your issue)
 
2. Perform a clean boot and observe the PC. (this isolates 3rd party apps that might be the cause of the problem)
 
 
Let me know your findings,
neokenchi

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RELEVANCY SCORE 64

Can someone please direct me to where I can download the BIOS and Firmware files for my U310 Touch, model 20222?I have had a virus attack which had somehow modified the UEFI Firmware so whichever OS I tried to install I get the thing back And I tried WIN7, WIN8, WIN8.1 and LINUX MINT multiple times and everytime I get the same s***I wiped the drive with dban before every installation but to no avail, tried different settings in BIOS, tried dr.web and I am clueless to what else I can do except to try to wipe all and put BIOS and Firmware.But, on the support page for my model there is no download for those files. Current BIOS and Firmware on my computer areBIOS 65CN99WWKBC 65EC84WWIf anyone could help I WOULD GREATLY APPRECIATE IT!

A:U310 Touch BIOS and Firmware files

Read post from Saskia in this thread.https://forums.lenovo.com/t5/Lenovo-U-and-S-Series-Notebooks/New-u310-u410-BIOS-65CN99WW/td-p/124295...

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RELEVANCY SCORE 63.6

Hi there,i have a little Problem.when i boot the laptop i get an errormessage:RecoveryYour PC/Device needs to be repaired File: \BCDError Code: 0x0000098 Ok i thought, no problem lets have a look.starting with the Lenovobutton on the left put me in the Novo Button MenuNormal Startup = BCD ErrorBIOS Setup = BCD ErrorBoot Menu = BCD ErrorSystem Recovery = Loading Files ok, then there are these spinning dots foreverbooting from USB not possible (or i dont know how without bootmenu and bios) is there an easy solution? Torsten

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RELEVANCY SCORE 63.6

I bought the HP Envy 27-P014 All-In-One on November 1, 2015. It's been less than a year and the touch screen has already started messing up. If it's left on, it starts jumpng all around, opening random tabs and stuff. It's impossible to do anything when it's like this because no matter where you place the cursor or pointer, it moves again in less than a second. That's very annoying when you're trying to make your way to the Device Manager to disable the touch screen (again). Disabling the touch screen solves the problem, but it keeps re-enabling itself after a few days and I have to go through the whole process again. Why can't I just keep it off? Is there a way to make it stop re-enabling itself? How about uninstalling the driver for the HID Compliant touch screen? Will that prevent it from coming back on? Or if you know what's wrong with this nearly-new touch screen, that would be good to know too. A friend suggested it could be greyware affecting it, but I really haven't downloaded/installed anything suspicious on this computer. It's running Windows Defender as well.  Thanks for any help or advice. 

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RELEVANCY SCORE 63.6

 Does anyone know if I can my  broken touch screen repaired and if so approx how much does it cost .I have a pavillion  11-n005na  Thanks 

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RELEVANCY SCORE 63.6

 Does anyone know if I can my  broken touch screen repaired and if so approx how much does it cost .I have a pavillion  11-n005na  Thanks 

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RELEVANCY SCORE 63.6

my hp x2 210 tablet fell down and broked . The touch is also disabled ! i want to replace ithow much will it costs? please contact me at [email protected] india bangalore, karnadaka

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RELEVANCY SCORE 63.2

Howe are you?I accidently deleted factory installed Windows program preinstalled on my computer.is there anyway you can send me a link to down load? it is Windows 7 and I can provide serial# if necessary.

A:Ideapad U310 factory reset

Hi kimuh72 ,
 
 
Welcome to the Community.
 
Keep your Serial number confidential.
Did you clean install windows reformatting the entire harddrive before or just an in place install?
Did you manage to create a recovery media before?
 
The factory image resides on a hidden partion on the harddrive and can only be restored on the depot facility.
 
No harm on trying if it is still working right .
Turning off your pc , then press the Novo key (page 28) ,
System recovery on the menu
 
You may order your Recovery media set by calling support  
Check your warranty coverage specially if the harddrive broke for repair . 
Else,  you can download windows 
OEM product key would be the challenge , you can try using tools to extract it if needed.
For the drivers needed , its all free for download. 
 
Hope this post helped you and gave you idea to proceed.
Just reply back and let us know how it goes. 
 
Regards,
 
** Edit notes: added links for reference on highlighted terms **

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RELEVANCY SCORE 63.2

I have a U310 4375 i3 Ideapad which powers up but does not display POST or boot into Windows.The screen is backlit but I don't get a Lenovo splash screen.When I use the Novo button I get the boot option box but whichever option I select results in a black screen.I suspect a bad bios but I can't get into the bios or boot menu so I can't flash it.Is there a way to flash the bios without being able to see the bios or change the boot order? Thanks, jhugh.

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RELEVANCY SCORE 63.2

Hey everyone, I got a new ideapad U310 this weekend. I'm very happy with it, accept for the fan. It seems to go fast for no reason. I found some old topics on this forum, one with a bios update, but it does not seem to work anymore on the current bios version unfortunately. Can anyody please help me? The fan noise is very annoying and after 2 days of working with the ideapad I rather have it turned off to get rid of the noise than continue working on it.  

A:New Ideapad U310, how to reduce fan speed?

Hi schildpad00
 
Can you clarify more, which model exaclty you have ( S310 or U310 ) , and also do you play a games while the fan makes that noise 
 
Please let me know
 
Thanks 
Alaa




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RELEVANCY SCORE 63.2

Hi all,I've been having some sound issues with my Ideapad U310 for a while now, and any help would be appreciated. Initially, no sound came out of the speakers, but if I plugged heaphones into the audio jack I could still hear sound through the headphones. Unfortunately, now there is no sound from either the speakers or the headphones. To address this, I've tried disabling sound enhancements through playback devices. I've tried installing the latest drivers for Intel Display Audio and Conexant Smart Audio HD. I've also attempted deleting these drivers (both together, then one at a time) and then installing manually/letting Windows install them. Unfortunately the nearest factory reset goes back to a time when the sound was not working. None of this appears to work. I'm wondering it whether it could be a hardware issue, since the USB drive next to the audio jack does not work either and what with the headphones initially still working. I'm running Windows 10, 64 bit. Any tips or advice would be greatly appreciated. 

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RELEVANCY SCORE 63.2

I have a Levovo Ideapad U310, PN 59351642, 13.3" Ultrabook. When the power button is pressed, I can hear the CPU fan was on but there was nothing on the screen. I verified that the disk is working. I can attach the disk to my external drive and it is working file. I suspect that the mother board is bad. But I need to confirm this before ordering a mother board replacement. There are other components such as the LCD screen or the CPU itself might be bad. When I turned on the power, I tried to enter the BIOS set up utility by pressing Fn-F2 but there was still nothing on the screen and there was no sounds or beeps. I have tried the "onekey rescue" but this also did not work. Are there any other tests that I can perform to be certain that the mother board is bad and all other components are still okay? Any helps / suggestions are greatly appreciated. Ken

A:Ideapad U310 Motherboard Problems

Same here. Mobo is faulty. Symptoms are- press power and caps lock flashes once- front battery light is on and funtions normally (flashing amber for charging, white for charged)- front power light is white, as normal- power on button is on, as normal- nothing on screen, no backlight, completely black My part number ends with a 7, meaning i5 CPU - so it's not a CPU specific issue but a common issue between models, meaning motherboard or something on the board like the GPU.

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