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Is my new battery genuine?

Q: Is my new battery genuine?

Hi,
I've bought a replacement battery from ebay recently, told to be genuine, but I've read that the 2nd block of letters and numbers show the part no., and I couldn't find anything using mine. Could you confirm it please, if it's a Dell one?
KR-049VTIP-83620-28S-CISF-A01 is the serial of it.
Thanks.

RELEVANCY SCORE 200
Preferred Solution: Is my new battery genuine?

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A: Is my new battery genuine?

If it was purchased from Dell, it's genuine. Otherwise, ask the seller. That product ID's date code indicates the battery was built 2012 -- so if it is original Dell, it's been sitting on a shelf for a while - or is used.

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RELEVANCY SCORE 54.8

My lenovo v4400 battery can only run for half hour. Do you guys know where to get a new geinue battery for it?

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RELEVANCY SCORE 52

I Purchased a Dell N5050 J1KND Battery . I needed to verify that is that battery Genuine Dell Inc. manufactured/marketed or Just a Replica!? Its Part no. is 4YRJH. I Would be highly Grateful to you if you could please verify it for me. Please resolve and reply ASAP. Thank You

A:I Purchased a Dell N5050 J1KND Battery . I needed to verify that is that battery Genuine Dell Inc. manufactured?

This is  not genuine.  The 9C5 would mean the battery was manufactured in March, 2009.  And Dell's labels don't have the date posted as 2017/07/27.

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RELEVANCY SCORE 49.6

I purchased a replacement 70++ battery from a third party for my T530.  It came in a box with Lenovo tape on it, but I was concerned when I compared the information on the new battery to the old one.  The new one has min. 7690mAh and says Li-ion 20 versus the old one saying min. 7950mAh and Li-ion 00.  Is there a way to make sure the battery is genuine?  The s/n on the box brought up the right product number on the lenovo site, but that number isn't anywhere on the battery itself.  Also, the barcode number on the battery doesn't correspond with any numbers on the box it came in.  I'm concerned about putting it into the computer until I can gain some insight or verify the battery's authenticity.  Can anyone help?

A:70++ Battery, not sure if genuine

I cannot be sure, but I am concerned that the serial number isn't on the battery.  It normally is.  I would contact the seller.  I liked things better when the fakes really looked like fakes.

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RELEVANCY SCORE 49.6

I have just purchased a replacement battery for my X220 as the current 44++ battery was down to around 50% of its original charge.  However I have read quite a few posts mentioning that there are a large number of fakes out there so I just wanted to run this past the experts to see if my battery is indeed genuine or a crafty counterfeit. Mine came in a Lenovo branded box and to my eyes looks genuine. The only thing that concerns me (and lead to this research) was the fact it states "Use of another battery may present a fire or exportion".  However reading other threads this actually may be a genuine typo. Photos available at: https://1drv.ms/f/s!AvPybbu3LYv0kkBstGx2ShsHOOqE Thanks in advance! Howard

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RELEVANCY SCORE 49.6

Hello,
I've bought a net battery for my Dell Latitide 6320,  60Wh type T54FJ.  11.1 V
DPN is 0NH6K9. The seller told me it is a genuine Dell battery. Can you please tell
if this is correct?
Thanks
Droppie

A:Is my new battery genuine?

DROPPIE58,
The part numbers you listed for the Latitude E6320 Battery are not listed in my my Dell Parts Search Database for the Lat. E6320 Battery.
Below are the batteries part number and nomenclature for this model for a 60/whr battery.
P/N-First number

F7W7V
BTRY,PRI,60WHR,6C,SDI
Battery
Battery
Battery, 6C, 60Whr, Lithium-Ion, SAMSUNG 


HGKH0
BTRY,PRI,60WHR,6C,SIMPLO
Battery
Battery

Battery, 6C, 60Whr, Lithium-Ion, SIMPLO 



9P0W6
BTRY,ADDL,60WHR,6C,SDI
Battery
Battery

Battery, 6C, 60Whr, Lithium-Ion, SAMSUNG 



WRP9M
BTRY,PRI,60WHR,6C,SNYO
Battery
Battery
Battery, 6C, 60Whr, Lithium-Ion, SANYO 


RCG54
BTRY,ADDL,60WHR,6C,SIMPLO
Battery
Battery
Battery, 6C, 60Whr, Lithium-Ion, SIMPLO 


09K6P
BTRY,ADDL,60WHR,6C,SNYO
Battery
Battery
Battery, 6C, 60Whr, Lithium-Ion, SANYO 


YJNKK
BTRY,PRI,60WHR,6C,DYNPK
Battery
Battery
Battery, 6C, 60Whr, Lithium-Ion, DYNAPAK 


11HYV
BTRY,ADDL,60WHR,6C,DYNPK
Battery
Battery
Battery, 6C, 60Whr, Lithium-Ion, DYNAPAK 

You can call Dell Spare Parts to order a battery if you like. The number to call is 1-877-717-3355.

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RELEVANCY SCORE 49.6

dear team today i purchase  dell new battery for dell vostro 2520 and below are the detail.

CN- 04YRJH-48630-64M-O350-a03

can anybody tell me it is original and how much backup it will give after full chrage

A:is Battery genuine?

It's a Dell part number and is genuine if purchased from Dell or a Dell authorized parts seller.  Anywhere else -- ask the seller.
6-cell in a 15.6" notebook will run anywhere from about 2 to 4 hours depending on power management settings, CPU type and screen resolution.

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RELEVANCY SCORE 49.6

I have a new battery for my Dell Latitude E6530 because I had began receiving messages on the screen that the original battery was starting to experience decreased life.  The new battery appears nearly identical, but did not come in a Dell box.  I have been trying to search to see if there is a way to determine if this replacement is indeed an authentic Dell battery, but haven't found anything.  Does anyone know how to verify the authenticity before I install this in my laptop?

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RELEVANCY SCORE 48.8

Hi Anyone has a suggestion on where to buy x1 carbon 2nd Gen genuine battery And why are they the most expensive of all

A:where to buy x1 carbon 2nd Gen genuine battery

Looks like you will have to go third party to get one.  I understand what I'm about to write is a bit insensitive and not helpful but his is the problem with mobile devices the lithium-ion and lithium-polymer batteries only have a useful life span of five years from the date of manufacturing. 

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RELEVANCY SCORE 48.8

hello friends, I own a lenovo t470 I bought it from a seller on ebay, the laptop is working good but I think the charger and the secondary battery are fake, please check with me. 

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RELEVANCY SCORE 48.8

Hello,
I purchased a Dell battery and the seller (Black Cat PC in England) said it is genuine. I want to be shure.
Laptop E6520.
Enclosed some pics. The serial number is CN-0NH6K9-48630-634-O0RU-A01. My laptop says it is a 1002Sanyo Dell NH6K963.


Thanks!
Dutch

A:Can you please tell me if my Dell battery is genuine

Appears to be ours.CN0NH6K94863063400RU = Manufactured March 4, 2016. So over 6 months old.

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RELEVANCY SCORE 48.8

I recently bought a Dell 6-cell battery.
detail  is as follows:-

CN-04YRJH-48630-63M-O09F-A03

COULD YOU PLEASE TELL ME IF IT IS AN ORIGINAL PRODUCT ?
and about its  backup

regards,

Writwik 

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RELEVANCY SCORE 48.8

How do I stop this notification.  I have had this same battery since I purchased this computer  3 years ago.  I have never had problems.  This notification only showed up after the latest Windows 10  upgrade.  I googled this problem and found instructions to remove lenovo power manager.  I did this, but still  got the warning.  I looked at my services and disabled it . Didn't work.

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RELEVANCY SCORE 48.8

I have bought a replacement battery from a secondary vendor and the serial number is : KR-08NH55-71766-2PJ-EIDH-A18. Could you please let me know whether it is original or not, and what is the warranty for this product ? Thanks

A:Genuine Dell battery?

Only the vendor can tell you.  If it's an original Dell battery, it's not new -- it was made in 2012, so it's five years old).  

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RELEVANCY SCORE 48.4

Hi, I have a laptop Lenovo Thinkpad T430 with a genuine battery FRU P/N 42T4911 - ASM P/N 42T4796 and, at the start, I have an error message "The battery installed is not supported by this system and will not charge. Please replace the battery with the correct Lenovo battery for this system." I have tested this battery on a T410 and it work good. I have the lastest bios 2.72 What can i do ? Thanks

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RELEVANCY SCORE 48.4

Hi we have purchased several Brand new Lenovo L540 Laptops and they have started to report that the battery (this came with the laptop) is not genuine - they will not charge at all.We get the Black bios screen message that you have to ESC thru to get windows to load.the Lenovo Power management app then tyells us also the battery is not genuine - with a Black warning triangle Is there an easy fix or a way to get a replacement battery without jumping thru too many hoops?We currently have 2 laptops exhibiting this problem but no doubt will have more! 











Solved!
Go to Solution.

A:Lenovo L540 Battery Not Genuine

 Hi everyone...I am receiving the following error message on my L540 Laptop: The system does not support batteries that are not genuine Lenovo-made or authorized. The system will continue to boot, but my not charge unauthorized batteties. Press the ESC to continue. Thanks in advance for your assistance~Apopheus  

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RELEVANCY SCORE 48.4

Hi all - I recently purchased what I believed to be a genuine 44++ Lenovo 9 cell battery, however a few things have caused me to suspect it might not be genuine. When it arrived the sticker was loose as shown in one of the photos below, I thought Lenovo serial numbers had to be 22 characters and this only has 20?  The batteries I can see under the loose sticker I believe are the correct type though for the model? So perhaps the sticker was just loose and the serial number is fine and I'm worrying over nothing. Any ideas anyone? I tried to contact Lenovo on Facebook but had no response, can't find a support email address and can't raise a new ticket as I don't have a working serial number to use. Thanks Tim 

A:Bought as genuine new, possible fake 44+ battery

This is a fake battery with no doubt. In general, we don't want to give public details why it's fake, so producers could possibly fix issues after.Anyway, from my recent experience, all of these are using LG or Samsung cells which are actually good and durable. Are you satisfied with battery life?If you purchased it on eBay, I advise you to contact the seller and ask for a full refund, especially if it was advertised as "genuine".In that way, after significant amount of refunds for "genuine" batteries, maybe we can impact that market.





ThinkPad T61, T420, T440pMoto Z Play

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RELEVANCY SCORE 48.4

Hi everyone, I am considering replacing th battery of my Thinkpad S440. However I cannot find it in the Lenovo accesories online store. Do you know where can I buy a genuine new battery for this laptop? I know that there are many non genuine options on the internet, but I prefer to be sure that it will work perfectly. Thanks in advance!

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RELEVANCY SCORE 48.4

CN-04YRJH-48630-65K-01AN-A04
DP/N 04YRJH

A:Battery J1KND check - genuine or not?

If it was purchased from Dell, it's genuine.  Anywhere else: ask the seller.

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RELEVANCY SCORE 48.4

I have recently purchased new laptop battery for my Dell Inspiron 15R (N5010). I tried to find the battery on dell official website but couldn't find it. So I ordered one from Amazon India website. It had mentioned that the product was from Dell. I received it today. It is behaving usually. It charged till 96% and then suddenly showed fully charged battery! As soon as I unplugged, it again dropped to 96% and then kept discharging at uneven rate as time passed. I just want to make sure that its a genuine Dell part.

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RELEVANCY SCORE 48.4

I get this message when booting - the battery is not genuine. Is there a fix for this?

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RELEVANCY SCORE 48.4

I bought this replacement battery (model JKVC5) for my Inspiron 1564 online. Is it genuine?

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RELEVANCY SCORE 48.4

Hi,
I have a Dell Inspiron 1525 laptop with Battery of type: RN873, Rating: 11.1V, Capacity 56Wh.

Currently this battery is not available in the market and whenever I purchase online for a battery of Inspiron 1525, I am getting battery of different type, Capacity 48Wh. Can you help me to get an genuine dell battery?

Please would appreciate your help. Thank you!

A:Need and genuine DELL 1525 BATTERY

For a genuine Dell battery you'll pay $80-100 -- consider carefully spending that on a system that has a resale value of between $50-75 on the used market (in other words, you'll be spending more on the battery than the system is worth).
www.parts-people.com/index.php

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RELEVANCY SCORE 48.4

I am trying to find the link on the Dell website to buy an original battery for my XPS L502X in SA,i cannot seem to find any link? when i called the local office they referred me to another agency whom asked me to "register " with them before i could purchase a battery? Please help as i need a Dell product,

A:Dell XPS L502X Genuine Battery

Assuming you are in the US, here is a link to purchase a 6-cell 56WHr Dell battery directly from Dell. www.dell.com/.../pc-accessories

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RELEVANCY SCORE 48.4

Hello, What utility or program can I use to check if the battery I purchased for my T440p is genuine on Windows 7?

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RELEVANCY SCORE 48.4

Hello, What utility or program can I use to check if the battery I purchased for my T440p is genuine on Windows 7?

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RELEVANCY SCORE 48.4

Hi Community! I bought today a brand new unused, unopened genuine 44+ battery. It was cheap, around 70 $. After open, I have relaized it looks different: Different stickerBox is not the usualStatic bagYellow warning sticker top of the boxMisspelled warning message: "Use of another battery may present a fire or explotion."Here are my pictures: [link] (Power Manager images with 54 % charge are the new battery, with 97 % are the old battery)Another thing spotted, image later. You can see the black duck tape under the lenovo Logo. I scratched and i found a SANYO label. Under the Lenovo logo you also can spot a LG Chem logo. Now what? Tomorrow I will post an image. Somone from Lenovo can check me the serial? Thanks!!!

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RELEVANCY SCORE 48

Hi,
I've had a Studio 1749 since 2010 and I still love it, but the original battery now no longer holds its charge. Dell don't seem to sell suitable batteries any more for this model, so I bought on on eBay, new and supposedly genuine. But before I insert it, how can I check? I've compared photos online and it looks ok, but would like to be more sure. I'm aware that the battery will have been produced years ago, as Dell probably stopped making them a while ago.
Thanks!

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RELEVANCY SCORE 48

I am using a non genuie battery in a X220 without any problems. Now I want to make a Firmware-Update from 1.28 to 1.43. Do I have to expect that the non-genuie battery with firmware 1.43 may no longer be charged?

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RELEVANCY SCORE 48

I am having a message that says "Genuine Lenovo Battery Not Attached" message that appears whenever I Turn on my laptop and it appears before even Windows boots up, and I need to press the 'Esc' key in order for Windows to boot. All these started suddenly oneday, I even tried using a new lenovo battery which I bought from Ebay, I still get the same message. I tried resetting my laptop and still didn't worked yet! I even uninstalled battery drivers and restarted nothing helped me out! I really need some help.  This issue is on my Lenovo ThinkPad Yoga 14. Any assistance is appreciated.

A:lenovo yoga 14 Genuine battery is not attached

I'm a student and I bought this laptop just like 7 months before and I travelled abroad to continue my studies. Because of this problem I couldn't even concentrate! I need to plug in my charger whenever I need to use my lap, If I disconnect my charger, it shuts down!  All my money I spent in this laptop is a waste, I guess! I'm really disappointed! 

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RELEVANCY SCORE 48

I am having a message that says "Genuine Lenovo Battery Not Attached" message that appears whenever I Turn on my laptop and it appears before even Windows boots up, and I need to press the 'Esc' key in order for Windows to boot. All these started suddenly oneday, I even tried using a new lenovo battery which I bought from Ebay, I still get the same message. I tried resetting my laptop and still didn't worked yet! I even uninstalled battery drivers and restarted nothing helped me out! I really need some help.  This issue is on my Lenovo ThinkPad Yoga 14. Any assistance is appreciated.

A:lenovo yoga 14 Genuine battery is not attached

I'm a student and I bought this laptop just like 7 months before and I travelled abroad to continue my studies. Because of this problem I couldn't even concentrate! I need to plug in my charger whenever I need to use my lap, If I disconnect my charger, it shuts down!  All my money I spent in this laptop is a waste, I guess! I'm really disappointed! 

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RELEVANCY SCORE 48

hiI've bought a replacement battery for my pavilion dv6000. the seller has told me the battery is an original product but I think isn't. how can I check it?thanks and sorry for bad english XDPS: on the left there is the old original battery, the new one is on the right, you can see the box of new battery too. 

A:Check if a new notebook battery is genuine or fake

Hello RDN_ROXAS,Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. As you would like to know if the Battery purchased by you is genuine or not, please click on the web link given below should be able to help you to resolve the issue on your unit:HP Notebook PCs - Purchasing a Replacement BatteryKindly follow the steps mentioned under the option ?Test the Condition of an HP Notebook PC Battery? please select the appropriate Operating System (OS)





Let us know how it goes!*Although I am an HP employee, I am speaking for myself and not for HP.*Make it easier for other people to find solutions, by marking my answer ?Accept as Solution? if it solves your problem.* Click on "Purple Thumbs up" button to the left side of my post to say thanks!RegardsAhmed

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RELEVANCY SCORE 48

Please advise on whereabouts in London UK or online I can buy a genuine battery for my Toshiba Laptop Satellite L650-19W . Thank you in advance folks .

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RELEVANCY SCORE 47.2

Hello Apologies if someone has already posted this query and got a response. My G700 has Lenovo's Energy Management software (8.0.2.4) installed. Until recently, the battery would charge (and drain) as expected - it is the original that came with the laptop a few weeks ago. I'm running Windows 8 and haven't upgraded to 8.1 yet. However, now I get a pop-up box from the software every time I boot up from saying that "the system does not support batteries that are not genuine Lenovo-made or authorized.....". Also, the software is preventing the battery from being charged, so I'm having to use the mains power. Lenovo's support has suggested that it might be a (physical) problem with the battery, but it seems to be a software-related. Please can someone help with this one? Is there an update to the software that I can install? Can it be disabled to allow the battery to be charged? Does the problem go away with an upgrade to Windows 8.1?  Thanks in advance!

A:G700 - Energy Management says battery is not genuine and won't charge it!

Hi Ammo23,
 
Welcome to Lenovo Community Forums!
 
    This error may be a Software/Firmware Related or the battery is really bad and being read as not genuine.
can you try Doing this,
 
 
 1. Try Performing a power Drain and BIOs Reset.

Remove the AC adapter and the battery, Now Hold Down the power Button for at least 10 sec. This will drain the Mainboard.
Reconnect the Ac and Battery and Turn on the system,Right away start tapping F2 to boot into BIOS Setting.
Hit F9 to Load defaults and enter for Yes then hit F10 To save and Exit then Enter for Yes.

 2. When Booted Back up to Windows,
              Open Device Manager and under Battery Look for Microsoft ACPI Compliant Control method Battery
              Right Click On it and uninstall it, Restart after uninstallation.
 
Check if the issue will be the same after the Steps.
       If still the same, Uninstall the Lenovo Energy Management from Control Panel / Programs and restart the system.
         check if the system will charge without the Energy Management Software,
 
  If the same thing happened I would Suggest you call Lenovo Support right away and report the steps your did and still getting the same result.
 
Let me know your Findings
Cheers!
 
 
 
    





Did someone help you today? Pr... Read more

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RELEVANCY SCORE 46.8

My old original battery discharges in 30 minutes and I purchased an original new one from Toshiba authorized dealer in Croatia.

After several days of charging and discharging, the new genuine Toshiba battery discharges 1.5 hours of normal use without powering any external devices nor optical drive.

Toshiba specification for this model of Portege states that battery should last approximately 4 hours.
How I can get the battery replaced when local dealer stated that he can not guaranty battery life and that the new battery came directly from authorized Toshiba parts distributor in Europe?

A:Portege M700 new genuine Battery discharges in aproximately 1.5 hours

> After several days of charging and discharging, the new genuine Toshiba battery discharges 1.5 hours of normal use without powering any external devices nor optical drive.

The battery should be calibrated properly. This means that you should charge and discharge the battery until it?s fully empty. This should be repeated several times?

Furthermore the battery working times depends on notebook usage? using notebook with max display brightness or running applications which needs full CPU, GPU and HDD performance would decrease the battery working time.

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RELEVANCY SCORE 46

Hello, I have a question about my thinkpad yoga s3 14. My computer needs a new battery so i went on the lenovo website and i didn't find a battery replacement for my model. So i went to amazon and bought one. When i received it and installed it i had this message. The battery is not a genuine battery and won't charge. And indeed it doesn't charge at all. So i have two questions : Where can i find a genuine battery ? And is there a way to avoid this bios limitation ? Yoann 

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RELEVANCY SCORE 42.8

I have a 2 month old XPS15 purchased form the Dell Outlet Store in the UK. I usually have it permanently plugged in, but recently used it on battery power for the first time. I noticed that the battery wasn't charging, and the indicator light at the front blinks alternately white and orange (one white then one orange)
After a bit of investigation I found the BIOS Battery settings saying that the battery was not a genuine Dell battery and therefore wouldn't charge. I have not changed the battery - the machine is exactly as supplied by Dell.
It now pops up a warning about the battery whenever I power on.
I tried upgrading the BIOS (from 1.1.3) but every time I tried it would fail.
Is it now standard practice for Dell to supply laptops without genuine Dell batteries?

A:Brand new Dell XPS15 9560 not supplied with a genuine Dell Battery

Contact Dell for a warranty replacement of the battery.

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RELEVANCY SCORE 42

I am having a message that says "Genuine Lenovo Battery Not Attached" message that appears after Windows 8.1 starts up. A similar sort of message appears before even Windows boots up, and I need to press the 'Esc' key in order for Windows to boot. This seems to have happened after a recent Windows update. I have uninstalled an reinstalled the Lenovo Power Management Driver but it does not appear to have fixed the issue. My BIOS is the latest version. This issue is on my Lenovo ThinkPad Yoga S1. Any assistance is appreciated.











Solved!
Go to Solution.

A:Genuine Lenovo Battery Not Attached, Lenovo ThinkP...

Hi,
 
Welcome to Lenovo Community Forums!
 
I?m sorry to hear that your Lenovo ThinkPad Yoga is displaying a message stating ?Genuine Lenovo Battery Not Attached?.
 
I would suggest you to perform Flee Power ? remove the battery and any other peripheral device connected to the computer. Hold the power button for 10-15 seconds and then connect the battery and AC adapter to turn ON the computer.
Get into BIOS and load defaults, save and exit.
 
Open Device Manager and under Battery Look for Microsoft ACPI Compliant Control method Battery, right Click on it and uninstall it, Restart after uninstallation.
 
Please let me know the happenings!
 
Best regards,
Mithun.




Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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RELEVANCY SCORE 40

Hi

I have an ASUS notebook (U31F i5 with 4 GB mem) which until recently I used only occasionally. It has Legit Office 2010, but no CD/DVD drive. My desktop hard disk crashed in a big way so I am using the notebook as my main computer.

It has just recently started throwing up messages that my Windows Homw Premium (x64) is not genuine. It is gebuine OEM and activated (back when I got the notebook), and I have not tampered in any way.

I have had a look at some other threads on this forum on this issue, and so have dowloaded and run MGAdiag.exe, but to my inexpert eye, it appears to report everything OK.

I have pasted text in below, and would welcome more expert advice as to whther I have missed something, and if not, what should I do next?

regards

PB

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR
Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=
Windows Product ID: 00359-OEM-8992687-00007
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {8C7F9CCD-2889-4409-9146-8AC854B54943}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.120830-0334
TTS Error:
Validation Diagnostic... Read more

A:ASUS Notebook - Genuine Windows but getting not genuine messages

Hello PBroad and welcome to the forums

Try changing your product key to the one found on the COA sticker on your computer.

Tom

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RELEVANCY SCORE 40

Hi Sevenforums,


I've bought an Asus Laptop last year with a genuine copy of windows 7 Home Premium. But, as of today, it has turned 'un-genuine'. Why is it so? What can I do?

Thanks!

A:Why has my genuine Windows 7 Home Premium turned 'Un-genuine'?

  
Quote: Originally Posted by JamesL


Hi Sevenforums,


I've bought an Asus Laptop last year with a genuine copy of windows 7 Home Premium. But, as of today, it has turned 'un-genuine'. Why is it so? What can I do?

Thanks!


Check the following link for some useful information;

Genuine Windows: frequently asked questions - Microsoft Windows

HTH

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RELEVANCY SCORE 40

My computer (from lenovo) came with windows 7 (home). Because I run a domain within my lan, I purchased and downloaded windows 7 64 bit professional. Today I downloaded and ran System Mechanic pro (trial version) from Iola site. After running it and rebooting, my system shows that the system is not activated (windows is not genuine is show on desktop). After I ran MGADialog the log files show Genuine state set to non-genuine (0x00000000) for application Id 55c92. Also MGADialog showed :


Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0xc004c4a8
Windows Product Key: *****-*****-MV8MH-98QJM-24367
Windows Product Key Hash: wgci5Gdejx4esg7++zTOe3LWF+4=
Windows Product ID: 00371-OEM-8992671-00437
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {06525ADA-5A6F-4A23-8FEE-B84DBFC68363}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150316-1654
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed ... Read more

A:Genuine state set to non-genuine (0x00000000) for application Id 55c92

Quote:
Windows Product Key: *****-*****-MV8MH-98QJM-24367


The Key is an OEM_SLP Key - and cannot possibly be legal in your stated scenario





Quote:
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Error: product key not found


This is possibly evidence of a failed hack to circumvent activation/validation.

From where did you purchase this upgrade?
What form of upgrade was it? (Anytime Upgrade/Retail Upgrade/OEM System Builder/Full Retail License?

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RELEVANCY SCORE 40

There was a 5 page thread on trying to downgrade from Ultimate to Win 7 Pro but I thought I should start a new thread. I have a thead on a different forum but was hoping someone here might know the answer.

Users computer says Windows is not genuine, was 7 pro, in Sept 2013 we upgraded to Ultimate to use Bitlocker. System bought from Dell, used Anytime Upgrade to Ultimate. I spent ages on phone with Microsoft today, they have completely agreed both copies are valid, and the computer is saying they're not, in error, they will not admit that it's a Windows Update that caused it likely.

They took over remotely, and 30 minutes later gave up, none of the methods worked. She then advised me to BUY a copy of 8.1 and do a clean install. I don't want 8.1, if we have to reinstall I'd rather do Win 7 Pro again(same valid code) and then up to Ultimate again(same valid code), or go to Win 10 when it comes out. Of course you can't upgrade a "non genuine" copy of Windows 7 to win 10, even if it is in fact genuine.

We don't want to have to reinstall. MS also told me I need to downgrade to Win 7 Pro, put in the code, then upgrade to Ultimate. To do that they said I have to do a clean install. I've seen all the links to Windows Downgrader but we aren't exactly thrilled to be advised to use a 3rd party app. I have not tried the registry suggestions yet, I'm not particularly comfortable dealing with the registry. Two questions.

If MS had been willing to just give me a new U... Read more

A:Another non genuine copy of Windows that is in fact genuine problem

Well you should be here.

http://www.sevenforums.com/windows-updates-activation/

Let try this.
Complete this tutorial by Brink and post the log here.
If I can't spot your problem I will find a expert for you.
Windows Genuine and Activation Issue Posting Instructions

Could you also post the system specs of the computer with the problem?

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RELEVANCY SCORE 39.2

I have Dell Inspiron 14z 5423 with Windows Home Premium 64 bit preloaded. Yesterday I reset my laptop with factory restore . But after that my OS became not genuine and showing message on the right bottom corner "Windows 7 Build 7601 This copy of Windows is not genuine". The product key which mentioned under my laptop not clear to read. so please help me how to get my product key and activate my OS with genuine key

A:After factory reset my genuine Windows 7 now not genuine

Hi.
Thank you for writing to us!
Kindly follow the steps below :
1.           In the search box of start menu type SLUI 04
2.           Enter SLUI 04 in the search box, and then tap or click SLUI 04.
3.           Follow the instructions on the screen.
Kindly private message the service tag and let us know if the issue is resolved.
Thanks
Robin

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RELEVANCY SCORE 39.2

I recently downloaded SP1 to my Windows 7 machine and shortly thereafter a message appeared on the lower right hand corner indicating that "Windows 7 Build 7601 This copy of windows is not genuine". I bought this machine used and so I verified the key with Microsoft and it is a genuine OEM key but try as I may there is nowhere to enter a product key. I go to start-computer-right click- and at the bottom under Windows Activation it states Status: Not Available - Product ID: Not Available and NO place to enter a product key. Also all of the DOS commands that I can find on the Net do not seem to work either. When I contact Microsoft support they are no help at all and tell me I need to do a CLEAN install with the disk that came with my machine. The only problem is that no disk came with this machine. I have also been told by "Tech support" since I have an OEM key I just cannot use ANY install win 7 disk. I have a TON of Apps. loaded on this machine and it TICKS me off that I have a VALID OEM key and seemingly no way to enter or fix which I suspect is a Microsoft bug to begin with as they have overshot to prevent piracy. Someone Please help!

A:Win 7 Prof not genuine and cannot enter genuine OEM product key

To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
- **in your own thread**, please
Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine, but do NOT quote the Key on the sticker!
How to Tell - Home

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RELEVANCY SCORE 39.2

Recently a note has appeared on bottom right of screen on my laptop which says-This copy of windows is not genuine.
I know for a fact it is genuine as i only purchased it 0n the 3rd December 2010.
I have not had any problems with it until the note appeared on my laptop last week.
Can someone tell me how i can correct this please.
Many thanks

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0xc004c4a2
Windows Product Key: *****-*****-RGMWC-2W4GQ-VMY3P
Windows Product Key Hash: R/80Ctxj8g/bq/IlJx/wyVh0ccg=
Windows Product ID: 00426-068-2899473-86248
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {784FE444-1C30-4FF1-A7D4-04470D64E265}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed ... Read more

A:laptop says copy of windows 7 not genuine but it is genuine

Windows Genuine and Activation Issue Posting Instructions

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