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Outlook Express crashes at launch

Q: Outlook Express crashes at launch

Hi, all,

When I start up the Outlook Express, it crashes and shows the following: (Attempted to reinstall from Add/Remove Program and restart did not work.) Thanks in advance for any help.
MSIMN caused an invalid page fault in
module MSOE.DLL at 0167:7a08eaad.
EAX=800c013b CS=0167 EIP=7a08eaad EFLGS=00010282
EBX=800c013b SS=016f ESP=0056f3d8 EBP=0056f814
ECX=0056f760 DS=016f ESI=00448a88 FS=30d7
EDX=0040003c ES=016f EDI=00000000 GS=0000
Bytes at CS:EIP:
8b 07 ff 50 28 83 7d fc 00 0f 85 a9 00 00 00 8b
Stack dump:
00000000 0056f760 00000000 7ca73a30 bff8516b 575c3a43 4f444e49 415c5357 696c7070 69746163 44206e6f 5c617461 6e656449 69746974 7b5c7365 33393337

Preferred Solution: Outlook Express crashes at launch

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A: Outlook Express crashes at launch


I found this on Microsoft's Support Site... It may help you.

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IE (v5.00) won't launch Outlook Express when I press the button "Mail" and clic "Read Mail".
A pop up box reads "Cannot find C:/Program' (or one of its component); Make sure the path is correct etc..."

The wierd thing is that it writes 'C:/Program' and not the full filepath...

It will however open a new mail window if I clic on "New message".

A:IE won't launch Outlook Express!

Start here:

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after using my computer has been on for a while or when i switch user in my outlook express i can no longer launch it. when switching it will close and the shortcut in my task bar, or the one in the start menu will not relaunch oe.
the mail icon in IE will not work either.
restarting the computer will solve the problem for a little while then oe no longer launches.
short of removing and reinstalling it is there anything i can do?

A:outlook express launch in xp pro

You can start by downloading, installing then running this http://security.kolla.de/index.php?lang=en&page=download, and this http://www.lavasoft.de/support/download/ After you have cleaned your sysstem of any and all hostile invaders you can try relaunching OE. If the above does not solve your problem try removing and reinstalling. Good luck!

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I have an email address with my ISP. When I lauch Outlook Express it defaults to my main identity. I have Internet Explorer 5 and I have Windows 4 NT. My wife was clever and set up a second identity for her hotmail email in the Outlook Express box. (which I recently found out she should not have done.) It was working fine for a couple of weeks. Then it got locked up when I switched from Main Identity to Her Identity. I rebooted and now whenever I lauch Outlook Express (either from the start menu or from the shortcut) I get an hourglass to tell me something is starting to work and then it does nothing....

Help! I am locked out of my email.
I had to use my wife's email address just to post this question.

Anxiously waiting to see if someone can help. Tom R.

A:Outlook Express won't launch

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Internet Explorer and Outlook Express won't launch from either the Start menu, the All Programmes menu or the quick launch toolbar. The internet connection is fine, it's just that the programmes don't start (the hourglass is briefly on show, then stops).

I run XP Home (Service Pack 2) on an Intel Pentium (R) 4 (CPU 2,53).

I've recently been battling (for the first time in ages) with a lot of viruses, though don't know if that's connected. So I thought I'd ask XP support first in case there's something simple that I'm missing.

My PC has been struggling for speed for months - and in efforts to speed it up have used CCleaner recently and weeded out the Local Settings/Temp files.

My normal anti-virus software is McAfee VirusScan Enterprise 8.0.0. To help identify and fight some viruses that weren't being picked up by McAfee, I installed free versions of Security Task Manager, SpyProtector and, most recently BitDefender v10.

Any help much appreciated (have been able to sign up with techsupport through webmail on wireless laptop).


A:IE and Outlook Express won't launch

Hello and welcome to TSF

You should make sure you are clean of infections:

I would recommend that you go here; read and follow the instructions very carefully; then, post all the requested logs and information; as instructed, to here. (Just click on the coloured links.)

Once done, please be patient, as the Security Team Analysts are usually very busy; one of them will answer your request as soon as they can.
Good luck

Please also remember DO NOT post your logs in this thread, please start a new thread here. (Just click on the coloured link.) and post the logs.

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Hi - my first time so I'm keeping my fingers crossed that I can even log a question, never mind get an answer! Anyway, here goes:

I am running an Asus Eee PC 1.66ghz 1.99 gb RAMIntel Atom

Asus runs XP Home Edition V2002 Service pack 3

I loaded MS/Office 2007 Student edition: I de-selected Outlook Express as I didn't want/need it, but ever since then whenever I switch on the PC I get the following message: "Outlook Express could not be started. The application was unable to open the Outlook Express store. Your computer may be out of memory (it isn't!) or your disk is full (it isn't!)"

When I reply OK to this message I get a follow on message "To free up disk space Outlook Express can compact messages, this may take a few minutes". I respond OK to this and get a Windows message ?Windoes search system tray has encountered a problem and needs to close". After responding to this message the problem seems to clear and I can continue using the PC with no further messages or issues.

If anyone could help please to get rid of these irksome messages it would be greatly appreciated. Thanks.

Mike Marenghi

A:Outlook Express tries to launch on login

At what point in the install did you de-select Outlook Express? Outlook Express is incorporated into the OS, and Microsoft Outlook does not come with MS/Office 2007 Student edition. Have you looked into the System Configuration Utility? In there you can chose which programs to start in the Start up tab.

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Hi, I am using Outlook Express 6 with my Dell Dimension 4400 (Windows XP). I opened my Outlook Express this morning and clicked on an e-mail that I thought was from att (bellsouth). Ever since then, I've not been about to launch Outlook Express. When I try to launch it all I get is the Outlook Express 6 blue opening but it stays on screen and it doesn't open so I can read my mail plus the CPU light stays on continuously as if there is something running. Let me know if you can assist me. Thank you.

A:Outlook Express Won't Launch After Clicking on E-mail

Hello,I will be helping you with your problems. Please be patient while I assist you.Some points for you to keep in mind while I am helping you to make things go easier and faster for both of us Please do NOT run, install or uninstall any programs,  unless instructed to do so.
     We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
     Please do not attach logs or use code boxes, just copy and paste the text.
     Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
     Please read every post completely before doing anything.
        Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
     Please provide feedback about your experience as we go.
        A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not des... Read more

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A couple of days ago my Outlook XP (2002) began crashing on start-up (after generally launching and running normally before). I installed Office XP Service Pack 3 in hope that this update would fix the problem however it didn't.

On start-up, the following things occur:
1. The MS Outlook main window and introduction splash screen (i.e. large logo with user and product ID details, etc) is displayed as if Outlook is loading as normal
2. The main application window is white, i.e. with no actual program elements (folder list, preview pane, etc) displayed inside except the main toolbar ("File", "Edit", "View", etc).
3. After a short while (c.15-30 seconds) the application crashes and the "Restart Microsoft Outlook" and "Send Error Report" dialogue box is displayed. The Error Report contains the following error signature data:

AppName: Outlook.exe
AppVer: 10.0.6626.0
ModName: Outllib.dll
ModVer: 10.0.6515.0
Offset: 0002d704

Outlook also failed to launch in "Safe Mode" and also after I deleted my default Outlook.pst and Outlook-Hotmail.pst files (made copies first so I didn't lose the data).

I have spent the last couple of days trying to resolve this problem myself and checked several websites (including Microsoft) for any information that might help me but have found nothing.

I urgently need to get my Outlook back up and running and access to the data contained in my PST file. I would appreciate any help you ... Read more

A:Outlook XP (2002) crashes on launch. Please help!

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My girlfriend's computer won't start outlook express. Every time its loaded, it launches AOL IM with it, and that freezes on top of OE. Once that is closed using Ctrl-Alt-Del, Outlook is also frozen.

The computer runs WIN 98 SE. I know there's more wrong with it, so here's a hijack this log:

Logfile of HijackThis v1.99.0
Scan saved at 5:29:29 PM, on 02/05/2005
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://results.dashbar.com/search?c=27440&b=17862&t=0&ce=DI&m=MA==&ver=
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN0\YCOMP5_5_7_0.DLL
O2 - BHO: AIMSite Class - {D70E6A20-7060-4829-B3D7-B6624A1DE7C6} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\... Read more

A:Outlook Express freezes on launch-HiJack Log Attached

You might like to try Mozilla Thunderbird until you get Outlook fixed


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When I click on send/receive button in outlook express 5 my computer crashes. This has been happening daily for the last six weeks. I always end up rebooting the computer before I can click send/receive button whereupon this second time it will not crash.

Does anyone have any advise as to what I can do to remedy this?


A:outlook express crashes

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I've attached the image of the error message I got the last time OE crashed. This happens about every couple of days. OE version is version 6.

Should I somehow uninstall it and then download it from microsoft.com and re-install it?

A:outlook express crashes often

You may want to switch to Mozilla Thunderbird.

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Sometimes when I open outlook express and attempt to connect to get my mail, the password box doesnt fully refresh or something and outlook kinda freezes up, their is like a blank box where the password box used to be and the outline of the connection status box is open behind it but no connecting, and no dialogue, just a blank box. Also, when I try to click the X on the box to close it, my mouse dissapears when it moves over the box, however i can still click the x. Whenever this happens, I can usually reopen outlook immeadiatly after and it works like normal. Whats up?

A:Outlook express crashes... or something.

Outlook Express is closely integrated with Internet Explorer so sudden squirrely behavior of either one makes spyware the first thing to suspect.

If you haven't already, download, install, immediately update and then run Spybot and/or AdAware. Read the help files to familiarize yourself with how they work. I recommend you use them both since each tends to find things the other misses. Let them clean up any spyware found.

Then, to be doubly sure, download and run CWShredder.

Please post back to let us know if that worked.

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Every time I open an email in Outlook Express (version 4.72.3110.1), the program crashes and I get the following error: MSIMN caused an invalid page fault in
module MSHTML.DLL at 015f:6010aeef.
EAX=00000000 CS=015f EIP=6010aeef EFLGS=00010246
EBX=02aa3af8 SS=0167 ESP=00fef9b8 EBP=00fef9cc
ECX=02aa3af8 DS=0167 ESI=00000000 FS=5407
EDX=fc75ff00 ES=0167 EDI=00000001 GS=0000
Bytes at CS:EIP:
8b 40 04 89 45 08 8b f8 be 00 20 00 00 85 77 24
Stack dump:
00000001 0000006c 02aa00d0 02aa3940 02aa3af8 00fef9f8 6010f522 00000000 fc75ff00 00000001 0000006c 02aa3dd0 00000010 00000000 60119e23 00000000

Any ideas what would be going on with this? It's becoming most frustrating. It was fine until I downloded the SP2 from Microsoft.

- angelic_joy

A:Outlook Express crashes

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Nearly everytime I close Outlook Express it crashes. In fact there is a program named "msimn" (which I think is Outlook Express himself) which is still running when the program window is closed. Then it turns to "no response" and it can freeze my computer or most of the times my web browser.
I said "nearly everytime" because it doesn't crash everytime I close it. It's often when Internet Explorer is already launched.
This problem appeared some months ago but I don't know if it's consequent to any program installation.
My computer is two years old, 1Ghz, runs with Windows ME and has got 384 Mo RAM. It has got one drive separated in two ones of 22 and 15 Go. The first one is where Windows is installed and the second one is for documents. The first one has 9 Go free and the second one 3 Go.
My second problem is that I find it is too slow when comparing it to other 1Ghz computers. I think that it has to be infected by any small virus(es) that only slow it down and crash it sometimes. I give you here under the log of HiJackThis if you can find something strange in it.

Thank you !

Logfile of HijackThis v1.95.0
Scan saved at 12:08:36, on 12.07.2003
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\... Read more

A:Outlook express crashes when closing

I'm no expert, but I remember Zone Alarm causing me similar problems like that.

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Hi everyone,

Outlook Express V.6 SP1 keeps on crashing all the time while loading with the following message:

Unhandled exception in msimn.exe (directdb.dll)

I reinstalled Internet Explorer to no avail.

I reinstalled Outlook Express to no avail.

I reinstalled Windows XP to no avail.

I tried to rebuild the registry for Outlook Express to no avail
(i.e. "C:\Program Files\Outlook Express\msimn.exe" /reg)

I tried Microsoft's file checker to no avail
(i.e. >sfc /scannow)

What do I do next? Buy a new PC perhaps?

I think the registry is corrupted but is there a way to bypass the registry checking?


A:Outlook Express crashes while loading

I've removed all the *.dbx files from the Outlook Express folder and Oultlook Express is now working OK. It appears the *.dbx files became corrupted.


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I recently brought my computer back to its factory-installed default mode; since then I can open my email, but the system crashes when I try to reply or forward any mail. Suggestions? Thanks.

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I am using Windows XP and have a new HP Pavillion PC. When ever I try to
print an email using my Epson Stylus Photo R800, Outlook immediately
crashes/shuts down without any warning or error message. I am able to print
from every other application to my printer without any problem, including
Microsoft Explorer.

I have all of the current MS updates installed and have ensured that my
system is clean of any viruses, spyware or adware. I also have the most
current printer drivers installed directly from the Epson web site.

Any comments or suggestions would be greatly appreciated!

A:Outlook Express Crashes When I Try To Print

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I had the problem of Outlook Express 5.5 crashing when downloading my email. I used my laptop to download it and my desktop has been working fine, until now. It is doing it again, crashing on the fifth email each time I try. I have a Pent II with 64 Meg of ram. I suspect memory problems since I am having problems running scan disk and defrag. I get banners that pop up when I am on the internet with no message inside, just blank banners. I have a dial up connection and I have noticed the computer trying to dial up the internet when nobody was or had been on the computer for a few hours.

I suspect a cookie or program that is using up memory and trying to send info about me over the internet without my permission and in the process, making my computer run slow and now messing up my email.

Any suggestions?


A:Solved: Outlook Express Crashes

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I'm having a problem with one of the Identies I use in outlook express. Everytime I remotely try to do something in it(ie. check e-mail) it crashes the internet connection.

I've turned off just about every connection related item I can think of and nothing works.

anyone know what's going on?

A:Outlook express crashes internet connection

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Over the past 2 days i have noticed that my PC is running more slowly than usual. Also when i try and open Outlook Express it hangs forcing me to close it using crtl + alt + delete.
I am running windows xp, service pack one, security patchss upto date. I have run a Norton virus scan with latest definitions. Plus adaware, spybot scans, but the problem still remains.

Here is a log from HijackThis

Logfile of HijackThis v1.98.2
Scan saved at 20:32:31, on 18/11/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Executive Software\Diskeeper\DkService.exe
C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Creative\SBAudigy2\DVDAudio\CTDVDDet.EXE
C:\WINDOWS\S... Read more

A:PC running slowly, outlook express crashes

Hi imjameshi and welcome to TSF!!

Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should not have any open browsers when you are following the procedures below.

Go to My Computer->Tools/View->Folder Options->View tab and make sure that 'Show hidden files and folders' (or 'Show all files') is enabled. Also make sure that Display the contents of System Folders' is checked. Windows XP's search feature is a little different. When you click on 'All files and folders' on the left pane, click on the 'More advanced options' at the bottom. Make sure that Search system folders, Search hidden files and folders, and Search subfolders are checked.

For the options that you checked/enabled earlier, you may uncheck them after your log is clean. If we ask you to fix a program that you use or want to keep, please post back saying that (we don't know every program that exists, so we may tell you to delete a program that we think is bad to keep).

The Temp folders should be cleaned out periodically as installation programs and hijack programs leave a lot of junk there. Download Index.dat Suite to clean out all the temp folders. Do not run it yet.

Reboot into Safe Mode (hit F8 key until menu shows up). Make sure to close any open browsers.

Uninstall the following via the Add/R... Read more

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I'd be very grateful for any help on this. I have outlook express which was working fine but the other day I noiced it kept crashing, just locking up when I click on a particular email I got.

I ingored this and just left it in my inbox but now when I try and use the find messages search, it crashes and locks up.

What can I do to rectify this problem?


A:Outlook Express crashes when I try to find messages!

Try this:

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Anytime I add a second person n the cc or bcc boxes my OE will crash giving an error messsage 0x800CCC64 and then I have to go and dlete my outbox.dbx to clear the email otherwise the OE Express will not reboot. I have XP service pack 2 and outlook express 6.0. I use comodo anti spam and avg ainti-vuris. I have disabled both yet the OE still crashes.

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I'm running Outlook Express 6 with Windows XP SP3.

When I click on a link in an email message, Internet Explorer fails to open and Outlook Express hangs, and I need to do a ctrl-alt-del to get out of it.

I've checked the problems listed in http://support.microsoft.com/kb/q177054/ but that didn't make any difference, and I've also tried the advice I found elsewhere to go Start - Run REGSVR32 URLMON.DLL and reset Internet Explorer to default settings.

I've also found that the links to Windows Update in the standard windows Start menu don't work either.

I'm using ESET Smart Security 3.0.669.0 but nothing in the firewall log shows no connections blocked, and I disabled all protection options when trying to get this problem solved and it made no difference.

Help would be appreciated. Thanks

A:Outlook Express crashes when clicking links in email

dm0000, Try re-registering all of the referenced dll files as shown under the Resolution section at the link below.



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I have XP with service pak 3 with IE 8.0 with plenty of memory and disk space. Everything is completely updated also.
As soon as I click on the browse button to attach an email, my program just freezes or a message that IE or Firefox has shutdown and will reopen in a new tab.. This happens in Outlook Express and all my web mail, too. With Outlook Express I can go as far as clicking on "insert/file attachment" and the whole program just vanishes and I'm back on my desktop.
I've tried reinstalling IE 8 and also intalled Firefox, too, and still have the same results. At the same time this problem appeared, Notepad and one of the graphics programs I use won't let me save without crashing. They just vanish!
I have so many programs on this computer that I wouldn't begin to know where to start but I have disabled all my browser add ons and accelerators and all my startup programs running in the background also. I also emptied the Temp. Internet file, etc. and reset my browser to it's default settings and still get the same reults.
I have my email scanning turned off with my anti virus software and I get no results for virus's or spyware with that or my spyware programs.
I have googled and Binged for days trying to find someone with simalur symptons to no avail. Everything was working fine for the last 4 years until about a month ago. (That's how long I've been searching for an answer). Please.....someone, help!

PS: just found out th... Read more

A:attaching files to Outlook Express 6 or any of my Web Mail crashes browser.

while reading my emails in outlook express, a pop up massage came asking me to compress my mails and clicked oky but now i need to see my mails back in the in box folder.

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I'm not entirely sure what is going on here as I've never really worked with Outlook Express.

What happens is the person will get an email with an attachment. When I click on the email attachment (double click) to open it, excel, for example, will pop up and go to not responding. Yet, if I save it to the desktop and open it that way it works fine.

Any suggestions?

A:Outlook Express 6 - Opening Attachments Crashes the Program (word, excel)

What's the antivirus?

You might need to disable e-mail scanning inside the antivirus settings.

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I am an old guy. I tend to like Outlook Express. Some years ago I finally got it customized in terms of text size and layout the way I like. I am used to it. But, it seems to have some kind of fatal flaw - that every year or so MS OUtlook Express's InBox gets corrupted and makes either or both sending or receiving email no longer possible. It is as if after working properly for a year or two the InBox file gets to a certain size and goes haywire. Is there any remedy for this? Is there a more stable version of Outlook Express or another mail program that is very similar but more stable than OE that I can import my settings into?

A:Alternative to Outlook Express?I tend to like Outlook Express. Some years ago I fina

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can anyone give me a step by step description, how i can export my Emails and the Address book from Outlook Express 6 to another Computer which runs also Outlook Express 6?
I tried already to export the Address book but it only allows me to export it as a *.csv-File and after i put the data on my usb stick and try to import it on my new computer by File - Import - Addressbook, the program keeps asking me for a *.wab-File? (btw: i can only use the: "Text File (Comma Separated Values))" Option, when exporting the address book.

Export and Import from email messages doesn't work either.

Has anyone a really step-by-step description how to do this??

Thank you very much in advance for your help


A:Solved: Import & Export from Outlook Express 6 to Outlook Express 6

Hi wizzle2003

When you are ready to Import the .csv file on the destination computer,
In Outlook Express,
File > Import > Other Address Book
You should then be given the option to choose a Text File (Comma Separated Values)
Then Browse to the .csv file to complete the Import.
Enable Show Hidden Files and folders:

Open My Computer,
Tools > Folder Options > View tab,
under Hidden Files and Folders, verify Show Hidden Files and Folders is selected.
Remove the check mark for Hide Extensions for known file types.
To locate the directory where Outlook Express keeps it's message store:
Tools > Options > Maintenance tab > Store Folder
Note the location, then Cancel out of the window.

Navigate to that directory, copy all the .dbx files to a folder on the Desktop.
Copy those files to a folder on the Desktop of the destination computer.
If you are using a Flash drive to transfer the files, it may take a couple of transfers to complete.

Once all the .dbx files are on the Destination computer,
Open Outlook Express,
Tools > Import > Messages > Microsoft Outlook Express 6 > Next
Select: Import mail from an OE 6 store directory
Click: OK
Browse to the folder containing the .dbx files on the Desktop.
When you reach the Finish button,
You should see a "Congratulations Your data was successfully imported"

If there is more than one Identity in Outlook Express, switch to the other Identities in Outlook Express and repeat the steps above.

... Read more

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I'm using Windows 7/Office 2007. I just installed Office 2007 on a brand new HP Laptop running W7 64bit. When click on a URL in an email, I get the following error message, "MICROSOFT OFFICE OUTLOOK. This operation has been canceled due to restrictions in effect on this computer. Please contact your system administrator". This also happened when clicking on an "Unsubscribe" link in a different email. Can someone please tell me how to resolve this issue? Thanks in advance.

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Windows 7/Office 2007. I just installed Office 2007 on a brand new HP Laptop running W7 64bit. When click on a URL in an email, I get the following error message, "MICROSOFT OFFICE OUTLOOK. This operation has been canceled due to restrictions in effect on this computer. Please contact your system administrator". This also happened when clicking on an "Unsubscribe" link in a different email. Can someone please tell me how to resolve this issue? Thanks in advance.

A:Solved: Outlook/Office 2007 - cannot launch url in an email in Outlook

Here's the solution: http://support.microsoft.com/kb/310049#fixit4me

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I have a Gateway Pentium 90 I'm tinkering with and trying to update the software. Its running a Win 95 upgrade installed in 1996, and I just put in a new 56k modem so I can download new drivers, etc from the net. I installed ie4 from the Microsoft site (Latest active install) but everytime I launch IE4, it crashes with an"illegal operation" error mesage. Whats up? See error message below:

EXPLORE caused an invalid page fault in
module KERNEL32.DLL at 0137:bff9a28c.
EAX=c0016f74 CS=0137 EIP=bff9a28c EFLGS=00010206
EBX=0057fc48 SS=013f ESP=0053ff60 EBP=005401fc
ECX=00000000 DS=013f ESI=00540350 FS=0f9f
EDX=bff76648 ES=013f EDI=0057fc40 GS=0000
Bytes at CS:EIP:
53 8b 15 7c c2 fb bf 56 89 4d e4 57 89 4d dc 89
Stack dump:

A:IE4 crashes upon launch

Try doing a Find, Files for advert.dll - if you find it, rename it to advert.dl0 then reboot and see if IE works.

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I always come here with problems, sorry for that

Anyways, I installed Gta IV. The installation seemed to have gone smooth but it doesn't work.

If I click LaunchGtaIV.exe it loads into a black screen and then crashes.
If I try clicking GTA IV.exe it shows this
I am so desperate to play this game that I have tried uninstalling and installing like more than 10 times till now, still no result.
My installed folder of GTA IV is 14.7 GB in size.

(Right click on image and click "open image on new tab" to get a clearer image)This is the folder and its size, in case any file is missing.

Please help me ASAP, I can't wait to play this game

Fellow PC User

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when ever i install need for speed most wanted it works the first time and then the second time it works only if i unplug my controller, which i need to play the game. I'm running ultimate x64 and I've tired it in xp sp2 and 95 mode. As soon as it launches it just crashes.

A:need for speed crashes on 2nd launch

two questions:

1: why do you need to install the software twice?
2: any error messae, this will help.

some thoughts about this problem:

1: as we could installl it the first time, so this software it'self is ok. which means that this software is compatible with windows vista.
2: this issue is only encountered with the controller pluged. so this issue might be related with THIS controller. check if you could contact the manufacturer of this controller to get some more detailed information.

anything unclear feel free to email me:

i will do my best to help you to solve this issue.

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I have windows 8 with classic shell that makes it look like windows 7 on an Acer PC. Mozilla Firefox works fine. I have used chrome for a long time and all of a sudden today it would not launch. Clicking the shortcut icon would light it up as if it was launching and then it would go dim. When I restarted a weird computer game launched that I have never seen or hear of before, which makes me think its malware. I did not write down the name of the game and don't remember it. After restarting I ran Avast scanner and Anti-malwarebytes. Neither showed any malware. I have uninstalled and reinstalled chrome and now the program launches but immediately after launch it crashes with the message "A problem has caused the program to stop working correctly. Windows will close the program and notify you if a sollution is available." I have not noticed any other symptoms of malware or abnormalities, but still concerned. Thanks for the help.

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Dear Forum ;-)

One of our artists is going to be moving from a Mac to a PC (Windows XP), and we need to be able to move his existing Outlook Express messages from the Mac to the PC version of Outlook Express. I did catch this thread:


but the link to the "OE Exporter" is broken. It looks like it worked, too. Does anyone have any suggestions, or a new link to OE Exporter?

Thanks in advance.

Marc Hoffman

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We want to import our emails and folders from our old computer which uses Outlook Express 5 to Outlook Express 6 (our new computer that uses Windows XP). The problem is when I click on import, I get the wizard which prompts me to click on the 'old email program'. There is Outlook Express 4 and Outlook Express 6...no 5 to choose!!!! So how do I import these files!!

Please help!



A:How to import files from Outlook Express 5 to Outlook Express 6?

Hi Melissa, Welcome to TSG! First, make sure you can view hidden files and folders and do a search for your OE5 .dbx files. Find > *.dbx
Remember the location!

Then to import from OE5 into OE6, click
File > Import > Messages > OE6, then select "Import from an OE6 store directory" and Browse to the folder containing the OE5 *.dbx files. Make sure they are not set to 'read only'.

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Hey Folks

I am trying to import OE5 .dbx files from a Win2k machine to a completely different machine (Win2003) with OE6. Everytime I try to import the DBX files I get an error message stating:

"No messges can be found in this folder or another application is running that has the required files open..."

The thing is I have even tried copying the DBX files from the old machine to the new machine and importing them from a directory on the new machine. I stil get the same message!

Another strange thing is the impor facility on OE6 does not provic an option import OE5 files, only OE4 & OE6.

I've already imported my mail accounts and address book, just not my messages.

Any ideas how to fix this?

Thx in advance.

A:(Solved) Outlook Express 5 import to Outlook Express 6

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It had too many tabs and it keeps crashing every time I try to launch it. Maybe there is a bug? I created another account and it works there well but I want it to work well on this account too.
Turning the computer on and off didn't work.

A:Firefox crashes everytime I try to launch it.

First step would be to try starting Firefox in Safe Mode, which is done by holding down the shift key and double-clicking the FF desktop icon. (I think, but don't know, that this will work with a single click if you have a FF icon on the Windows task bar.)

Alternatively, Start Button/Run/ and one of these:

firefox -safe-mode
"C:\Program Files\Mozilla Firefox\firefox.exe" -safe-mode
"C:\Program Files (x86)\Mozilla Firefox\firefox.exe" -safe-mode

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Recently, bought an Apple iMac, installed Parallels virtual machine and installed my Windows XP Professional Version 2002 SP3 and installed my CS3 Premium. Every program works except Illustrator. It crashes every time I launch it getting the error message..."blah, blah, blah, sorry for the inconvenience...'' and asks to send an error report. I have uninstalled and reinstalled every possible way, downloaded all the updates, and fixed the registry, repeatedly and every time it fails. I have been using CS3 on my HP laptop every since I got it and never had issues.

Adobe support sent me this doc: http://kb2.adobe.com/cps/401/kb401053.html

This is the error message: Faulting application error illustrator.exe, version, faulting module gdiplus.dll, version 5.2.6001.22319, fault address 0x0000f75b.

This is very frustrating. I bought the new imac 2 weeks ago and have yet to do any design work because of this issue. Illustrator is the one program above all I use the most. I am trying to avoid having to pay someone to solve this issue.

Let me know what you think. Thanks!

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I am having trouble running Company of heroes ToV, when I start the launcher I click play then a message appears saying 'RelicCoH has stopped working' I am running a vista 32-bit, with 2.00 ghz and 3 gb of ram please help!

A:Company of Heroes crashes on launch

turn uac off
test your memory
reinstall the app after check above



try going to the file target, right click the icon properties find target see if a .exe is there double click that

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When I launch certain games from Steam (not sure if it's steam only games or what), games like Counterstrike: GO, Daksiders II, Saints Row The Third, my computer gets a blue screen, and then reboots. The blue screen says something about BIOS. I guess this information would be of use to you:

Processor: AMD FX(tm)-6100 Six-Core Processor
Manufacturer: AMD
Speed: 3.3 GHz
Number of Cores: 6
Video Card: NVIDIA GeForce GTX 560
Manufacturer: NVIDIA
Chipset: GeForce GTX 560
Dedicated Memory: 2.1 GB
Total Memory: 4.0 GB
Memory: 8.2 GB
Operating System: Microsoft Windows 7 Home Premium Edition Service Pack 1 (build 7601), 64-bit
Service Pack: 1
Size: 64 Bit
Edition: Home Premium

Just note that I can play games, I can play games like Arma 2, Dota 2, Team Fortress 2, Red Orchestra 2(funny how all of these games end in 2, maybe i can only play games with 2 in them lol) even games not purchased from Steam like World of Warcraft.

I do not know if I need to fix the Motherboard, the videocard, some people say it's the DirectX, i honestly don't know too much about computers and all the technical stuff. Thanks for reading, I could use all the help I can get.

A:computer crashes on game launch

Hi and welcome to TSG.

Is this a prebuild, branded PC like a HP, Dell, Acer etc? If so, what is the exact make and model number?

What is the exact make, model and wattage of the PSU?

Have you ever changed or upgraded any hardware since you got the machine?

Is Windows and all your drivers fully patched and up to date?

Could be drivers, PSU, graphics card, RAM or something else at this stage

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So I have this infamous windows media player crashes on launch issue after I did a restore from one harddrive to another using Ultimate x64 backup feature. Now whenever I launch windows media player it crashes on launch with the indiv01.exe fault. I looked at the guide to fix it and how I need to edit the registry, but I have no registry entry for DRM/DataPath. How would I add it or does anyone have more detailed steps on how to set this up if I don't even have this registry key? I also do not have any DRM content, so this might be why i don't have this datapath. I'll do a re-install if I have to, but I really don't want to at the moment.

A:Windows Media Player crashes on launch

Hi soulesschild,

Have you run system file checker to restore any missing/corrupted system files?
Run Checkdisk as well.
System Files - SFC Command
Check Disk - chkdsk
If that doesn't work, try repairing your OS with the repair option on your installation disk, if you have one.

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I only installed Vista sp1 onto my aging machine about 13hours ago. (During Middle of the night) I never installed anything other than my sound card drivers (Realtek AC'97) and My Graphics card drivers (ATI X1650 Pro.) And my Mouse Drivers (Microsoft Notebook Optical Mouse 3000) Yet when i woke up this morning to check my emails like usual, I am confronted with.

"Windows Sidebar Has Stopped Working, Windows can check online for a solution."

Problem Details;

Stopped working

Problem signature:
Problem Event Name: APPCRASH
Application Name: sidebar.exe
Application Version: 6.0.6000.16386
Application Timestamp: 4549b6d7
Fault Module Name: kernel32.dll
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bd80
Exception Code: e0434f4d
Exception Offset: 0001b09e
OS Version: 6.0.6000.
Locale ID: 2057

Any Suggestions anyone? Any help would be greatly appreciated. Maybe even a Link to a Generic backup of M$ Vista's sidebar on the internet (To replace my broken one)

Before anyone says, Spyware/AV check. I never installed my modem into this OS until about 20 mins after I recieved this message.

A:Solved: Windows Sidebar Crashes Every Time Its Launch

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Sorry about this but I have quite a bit of initial background information that really now only boils down to a fairly small problem, but It is all relevant information. A few days ago my computer started getting stop error messages, usually while browsing internet explorer. Sometimes they would just shut down IE, other times completley crash windows, causing an immediate re-boot, rather than the blue screen of death. Anyways, it would boot back up, saying it recovered from a serious error, cause by a device driver, or stop error. One of the remedies it listed was trying to do a repair of windows XP, which I ended up doing. It was only after I did this repair that I realized (remembered) what was causing the errors. Several years ago when I first got my current computer, I had similar problems. I fixed the problems by going into bios and adjusting the RAM timings, AKA slightly underclocking my RAM. Apparently there is some issue with my Motherboard where the speed of RAM I had installed is actually too fast of a speed for the motherboard, even though it lists that it should support the speed (I belive PC3200) Anyways like I said, it wasnt until after I did a repair of XP that I remembered that we had had a power outage a few days prior, that caused my BIOS settings to revert back to default. If I wouldve realized that initially, I probably wouldnt be having the problem I am having now. I ended up running the Repair of XP where it re-installs itself. During the Repair, I reciev... Read more

A:Windows update wont launch, immediatley crashes.

Oh I have also discovered that outlook express wont run at all. I try to open it and get absolutley nothing.

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I have this lovely new PC which I built about 2 months ago now. Beast of a thing, but I'm having number of problems which, having been a mac user for 2 years now, I'm hopeless at fixing. Don't want to hog too much forum space so I'll shove them all on one post- even a small hint to get me started would be great and sorry for the excessive text! (I'll try and avoid too much unecessarry rambling from now).

All attempted solutions have been tried through 2 different working internet connections- 1 through a company network with firewall, proxy, the lot, the other just a 2MB Virgin home wireless network so it's not a network problem.

Here's a list of the main problems:

1. Firefox crashes when trying to load new pages on an almost 2 minutely basis- this seems to be a flash based problem? It's version 3.0.13 (can't update due to problem no.2). It still dies in safe mode so it's not an add on, and it doesn't seem to be due to a certain script or anything- it's just any website with ads or videos or anything like that at all and it's probably 1 in 3-4 time it loads a page (and while trying to preview this it crashed on the login page...nothing fancy on there that I saw). I can't find out if it's just FF since IE8 and Chrome can't find the internet- they only see the ethernet port and not my wireless card even though FF has no problem with it. (technically another problem for the list I suppose)

2. exe files don't launch- they just crash whatever thing I try and open them ... Read more

A:Problems...FF crashes, .exe files won't launch, antivirus update fails...

Hi -

My 1st question - when did you last re-install Vista and have you considered it recently? If not, I think you should. It would help isolate software issues vs. hardware, if they exist.

The major problem that I see here is the existence of both NIS & KIS together. Either by itself could be responsible for many of your problems because of the personal firewall they each contain. Having both exponentially increases the potential for trouble because they fight each other for control. Even if disabled they can cause trouble.

I would like for you to remove both NIS & KIS and then see if the system stabilizes at all. Use the removal tools for each written by Norton & Kaspersky.

Download the Norton Removal Tool (NRT); save to desktop. Then go to desktop, RIGHT-click on the NRT icon and select Run as Administrator. When complete - re-boot.

NRT - ftp://ftp.symantec.com/public/englis...moval_Tool.exe

Repeat the same for KIS - http://support.kaspersky.com/faq/?qid=208279463

Reset the Windows Firewall to its default settings -
START | type FirewallSettings.exe into the start search box | click on FirewallSettings.exe above | select the Advanced Tab | click on "Restore Defaults" | Click Apply, OK

Use AVG for a/v if you wish - http://free.avg.com/download-avg-ant...s-free-edition

Before you start, I would be interested to know if running in SAFEMODE w/ Networking is the same (crashes - IE, FFox, etc...) or do they work?
... Read more

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Hey guys. I'm trying to understand what's going on with this system.
Firefox crashes immediately upon launch with a fresh install after removing from Add/Remove programs. The user says Internet Explorer starts by itself sometimes and reports general strangeness with the system.
Its running Bitdefender and Malwarebytes and neither shows infections.
I have run DDS on the system via teamviewer and was wondering where to go from here. 
Attached is attach.txt and here is the content of dds.txt. Any help would be very appreciated.
DDS (Ver_2012-11-20.01) - NTFS_AMD64 
Internet Explorer: 10.0.9200.16635  BrowserJavaVersion: 10.25.2
Run by valter at 1:49:24 on 2013-07-20
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.39.1040.18.3959.1872 [GMT 2:00]
AV: Bitdefender Antivirus Free Edition *Enabled/Updated* {9B5F5313-CAF9-DD97-C460-E778420237B4}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Bitdefender Antivirus Free Edition *Enabled/Updated* {203EB2F7-ECC3-D219-FED0-DC0A39857D09}
============== Running Processes ===============
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Program Files\Bitdefender\Antivirus Free Edition\gzserv.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C... Read more

A:Strange browser issues. Firefox crashes immediately upon launch after new instal

Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.===Search and delete the AdWare, PUP (Potentially Unwanted Program) installed on your computer.Please download AdwCleaner by Xplode onto your Desktop.Close all open programs and internet browsers.Double click on AdwCleaner.exe to run the tool.Click on Delete tab follow the prompts.A log file will automatically open after the scan has finished.Please post the content of that log file with your next answer.You can find the log file at C:\AdwCleaner[Rn].txt (n is a number).=== Please downloadJunkware Removal Tool to your Desktop.Please close your security software to avoid potential conflicts.Run the tool by double-clicking it. If you are using Windows Vista or 7, right-mouse click it and select Run as administrator.The tool will open and start scanning your system.Please be patient as this can take a while to complete, depending on your system's specifications.On completion, a log (JRT.txt) is saved to your Desktop and will automatically open.Please post the contents of JRT.txt into your reply.===Please download ComboFix from any of the links below, and save it to your desktop. For information regarding this download, please visit this web page: TurorialLink 1Link 2IMPORTANT !!! Save ComboFix.exe to your Desktop1. Close any open browsers.2. Close/disable all ... Read more

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Hi folks! I'm new here, so please forgive me if I commit a faux pas on forum etiquette.

But, here's the problem:

I recently uninstalled Norton Anti-Virus and installed AVG.

Now, when I try to open Outlook, it won't launch. It hangs and I get this error message:

"Microsoft Office Outlook has encountered a problem and needs to close. We are sorry for the inconvenience."

It closes and when I click on it again it asks if I want to open it in SAFE MODE instead. I click Yes and it gives me the same error message again.

I try to open it again and it gives me an error messages stating:

"Outlook failed to launch in safe mode. Would you like to start 'Detect and Repair?"

I click Yes and it goes through the steps (I have the office set-up file on my hard-drive) and once it's done, I try to launch Outlook again and it does the same exact thing again (see above).

I've tried everything!

I've uninstalled both AVG and Norton to no effect.

I've tried to reboot in safe mode and it still does the same thing (I can't even launch it in Safe-Safe-Mode!)

I've upgraded my outlook 2002 to 2003 and downloaded all the most recent updates.

I've uninstalled and reinstalled Office 2003...same thing happens.

I've run a scan of my .psi file to make sure it wasn't corrupted.

I've uninstalled AVG anti-spyware...nothing.

What else?....What else?....

Everything else on Office '03 (Excel, Word... Read more

A:Outlook Won't Launch

You have to use a special tool to uninstall Norton completely.How To Remove Your Norton Products

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