Over 1 million tech questions and answers.

Windows XP won't boot all the to the login window, just to blank screen and mouse

Q: Windows XP won't boot all the to the login window, just to blank screen and mouse

Windows XP won't boot all the way to the login window, just to a blank screen and mouse pointer that can move.
I have Windows XP Pro, with the login were you type the user in.
Now I get a background screen with a working mouse pointer, nothing else not even a error message. Same in safe mode, so I can't get to system restore ether.
I know it's not the hardware, ran several diags on it, Quicktech Pro (http://www.uxd.com/), plus memtest and Western Digital's Diag.
I ran my custom UBCD4win bootdisk on it and did several updated anti-virus and a chkdsk. (http://www.ubcd4win.com/) They found nothing. I also removed all items in the startup (including "run" section of the registry) So I can open all of the registry files without problems too.

I also ran a repair install, but it comes back to the same blank screen after the first reboot during setup.

Preferred Solution: Windows XP won't boot all the to the login window, just to blank screen and mouse

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Windows XP won't boot all the to the login window, just to blank screen and mouse

I also tried the drive in another computer and did a repair setup with no difference.

Read other 1 answers

After the Starting Windows screen a blank black screen with a cursor that I can move pops up that lasts a minute (shouldn't happen with SSD, used to be ~10 second boot). Afterwards the login screen will appear as normal and everything works as normal. This doesn't happen when I boot into safe mode.

I attached a list of start up services, installs, and scheduled tasks, along with my latest boot log.

Any suggestions?

A:Windows 7: Blank screen on boot up, before login screen; slow startup

Hello and welcome, try this to see if you have something that's going you don't know about. Use the free version.

SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!

Read other 1 answers

When I start up my computer, it seems like everything's going fine, it continues to load.
After the loading is finished, I get a blank screen with only my mouse to move around.
(Like before the username's show up before logon)
I've let my computer set for a long time, maybe it was just loading slow, but it gets stuck, right before logon at the blank screen.
There are no error messages, and no new hardware.
I used repair to check for startup problems.
I don't have system restore enebled.
I cannot get into safe mode. (does the same logon thing)
This is vista home premium x64.
What can I do to fix this.
(I also have a parallel drive with xp on it, so I can modify files if needed)
**Extra info if needed**
It seems to be exactly like a normal startup without the user accounts showing up.
I get to the black screen with the mouse, and the computer still has hard drive activity like its starting up.
Then after a couple mins it just seems like a normal computer idling.
Also, the screen shuts off after 20 mins, which means the screen saver options got loaded.
I'm wondering is there anything that could be halting the background and user logins to show up?

A:Can't Login to Vista - Blank screen with mouse

I'm not sure what to tell you....I would boot into xp and defrag the vista drive I would also run a scandisk on the vista disk with all options ticked and do a full virus scan let me know if that helps.

Read other 3 answers

Bonjour mes amis.

I recently have started getting the infamous black screen of death at my computer's startup, very similar to this fellow user's problem. Basically, Blank screen on boot up, before login screen; slow startup. The black screen lasts at least two minutes on average, before the windows login screen comes up. Everything else runs fine!

I think it might be my antivirus, Bitdefender Total Security 2013, and I've posted on their forums about it, and I've gotten responses from other users saying:

The Black screen issue is known by BD Support till now they have not able resolved that issue.
hope BD 2014 resolves the issue.

And the booting time issue is been solved.

However, I uninstalled Bitdefender and the problem still persisted. I proceeded to uninstall every program i could remember installing before the problem started, so before the start of June. This was painful because I updated all my software, so everything was listed as installed recently.
My startup time after removing all these software is attached below; 156 seconds, compared to before with the speed ranging from 200-500 seconds, with the worst at 472 seconds.

Although this sped about my startup, I still got the annoying black screen issue. I am sure it is a software issue because the black screen is present, but lasts no longer than about 5 seconds when starting in Safe Mode with Networking, and is present even int he low graphics.

What should I d... Read more

A:64-bit - Blank screen on boot up, before login screen; slow startup

Hello mate try some of these Troubleshooting Steps for Windows 7 start at point 15 then do chkdsk Disk Check

The go through the other stuff.

Oops should have mentioned this one too start at point 7 - option 3 Optimize Windows 7[2]=Performance Maintenance

Read other 8 answers

Hey, first time posting here, so sorry if this is the wrong section or anything.

Lately my laptop has been experiencing a problem when I boot it up. After the Starting Windows screen with the glowing Windows logo, a blank black screen pops up that lasts for ages (I'd say at least 5 minutes). Afterwards the login screen will appear as normal.

When I log in, the desktop appears quickly, but when I try to start any programs, like my browser, they are slow and freeze often (usually I can run programs with no problem when the desktop appears). Sometimes the laptop will hang every three seconds. It takes a bit of time before the programs and the laptop run like normal.

I've tried several things without success:
-Uninstalling and reinstalling graphics drivers (I've never updated my drivers because no updates are ever available for my driver; is that normal? My laptop is about two years old)
-Defragging hard drive
-System Restore (I don't seem to have any restore points)
-Clean bootup
-Startup repair (or whatever that first F8 option is called)

A:Blank screen on boot up, before login screen; slow startup

Welcome to Seven Forums Tienjt.

You can run this SFC /SCANNOW Command - System File Checker and post back with results.
Below my sig is a link to MalwareBytes, download the free version, update it, and run a full scan.

Have you installed anything new, hardware or software? Sometimes OEM's don't/won't have driver updates.

Read other 9 answers

When I strart my laptop, the 'normal' Toshiba screen comes up, then the Windows screen, then the WELCOME screen for WXP, it lists the users on the system, and then as I am about to type my password, the screen goes blank for about 3-5 seconds, the WELCOME screen comes back, and I can type in my password and log in.

This seems to have just started to happen recently, can't seem to find a reason for the screen to clear. Is there a file I can check to see the boot up and see if there is a clear screen command after the initial presentation of the WELCOME screen?

I unchecked Fast User Switching, and that didn't seem to make any difference.

I have a Toshiba Laptop 2410, with an external 80GB hard drive, a second CD/ROM/DVD drive, a ZIP 100MB drive and a Hi-Speed USB 2.0 hub. Those items are NOT attached when I boot up, so the computer is running without any external devices until after I log in.

Any ideas??

Read other answers

I have a Hp Envy(m6) sleekbook running Window 8.1
Recently, I tried to perform a system restore to an earlier date. On my first attempt, it said that the recovery failed, and suggested that I try turning off my virus protection and trying again. I did this, and it still failed.
Next, I decided to try to reboot into safe mode and try the recovery again. However, when the laptop started again, the hp logo was briefly displayed as usual and I began tapping F8 to go into safe mode, but then the screen went blank and stayed that way. No mouse either. I waited a while but nothing happened.
I manually shut off the computer, waited a bit, and turned it on again, but the same thing happen.
I've been fiddling around with it and discovered a few things that may or may not be of use:
The caps lock key still lights up when I tap it
If I just tap the power key, so that it begins hibernating but does not turn off entirely, when I wake it again, the mouse is no visible and I can move it around.
I was wondering if it was a problem with the display, but I didn't have an external monitor, so I connected it with an hdmi cord to a tv... Same blank display there.
The backlight still turns off after a while of inactivity and turns back on when I move the mouse.
Thanks for your help

A:Blank screen after boot - Window 8.1

Can you tell us why you were trying to do a system restore?  Your previous problem may be connected to your current one. I agree that it's probably not your diplay, especially if you can see your cursor arrow, but can you see a small flashing line in the upper left corner of the screen?  This is generally an indication of a hardware problem.

Read other 7 answers

I have an Acer desktop i3, 6gb 2 years old running Windows 7 home premium.
For the past few months I 've been getting a problem with slow boot time, from the initial black Acer screen to Windows starting to load takes between 3 minutes 20 seconds and 3 minutes 30 seconds. Windows loads immediately afer the login screen. This happens every time. I am also having a problem with screen flicker. If there is any window open, it gives a very quick flicker every so often. This seems to be stopping my screensaver kicking in. I can preview screensaver but it stops every time at 3 minutes 30 seconds. I use SkyGo in full screen, it drops out of full screen after 3 minutes 30 seconds. Same as the boot time. It seems as though one thing is causing all the problems but I don't know what.
I have run every type of repair I can think of and now have used the recovery disks to return to factory settings thinking this might solve the problems. It didn't, boot time just the same, no screensaver etc.
I am totally at a loss now, has anyone any idea what could be causing this? Are there any other checks I can make?

A:Boot time 3 minutes before window login screen.

Boot the computer in safe mode. If there is not problem, boot using a clean boot to determine the cause of your problem
Troubleshoot Application Conflicts by Performing a Clean Startup

Read other 8 answers

Hi guys,

Just wondering if any of you guys have got any idea whats happening here;

I've just upgraded my pc with a new mobo and processor the spec is;

Cpu is a 4670k
Mobo is an asus z87-c

Existing psu is an ocz 600w
Gpu is existing radeon hd 5850
Ram is exsisting ddr3 1333 kingston hyper x

I was running vista on a 1tb sata hdd on my old system. Swapped mobo and cpu.

Everytime i boot it boots straight to Bios. everything is detected ok. When trying to boot from the official windows vista 64bit oem dvd it says booting from disc, it then says windows is loading files. I then see the windows logo and loading then the screen goes blank with a cursor.

I thought this might be hardware but I have managed to install abuntu by loading the trial from the disc then installing. It since boots ubuntu fine from the partion i created. I've just tried installing the disc again to no avail.

I understand the OEM copy is linked to the motherboard but surely this would let me install the version of windows but not validate the install once complete. I'm so confused.

A:Boot from disc - blank screen with mouse

Hi have you checked the dvd is not scratched or damaged

Read other 3 answers

Help. Friend I am heaving a problem with windows Xp sp2. system has problem booting the system will pass POST, start to load WinXP Pro, get past the generic WinXP Pro splash screen, blank out the display a blank screen with mouse cursor only. Safe mode boot has similar symptom. Only difference is the "safe mode" text displayed is all 4 corners of screen.

I can move mouse anywhere on screen, but clicking buttons on keyboard or mouse has no affect. And I used Ctrl+Alt+Delet bug no effect. On that time I observed HDD LED not reading and no functioning. I have removed network card, set BIOS back to "failsafe" settings with no change. I have successfully built new XP pro system using different HDD. When I boot from new HDD, I can run scandisk and defrag on old (non bootable) drive with no errors. I cleaned out temp folders on non bootable HDD with no affect.

A:WinXP Pro boot with blank screen and mouse cursor only

tap f8 when booting and from the options try
last known good configuration

Read other 1 answers

Help. Friend "white box" computer system has problem booting WinXp Pro. The sytem will pass POST, start to load WinXP Pro, get past the generic WinXP Pro splash screen, blank out the display a blank screen with mouse cursor only. Safe mode boot has similar symptom. Only difference is the "safe mode" text displayed is all 4 corners of screen.

I can move mouse anywhere on screen, but clicking buttons on keyboard or mouse has no affect. I have removed network card, set BIOS back to "failsafe" settings with no change. I have successfully built new XP pro system using different HDD. When I boot from new HDD, I can run scandisk and defrag on old (non bootable) drive with no errors. I cleaned out temp folders on non bootable HDD with no affect.

I have bootable copy of WinXP pro distribution, but system is running SP2. I don't believe I can save data from original HDD when using original XP distribution for system repair or recovery.

System Configuration:

VIA 694 based Mobo
nVidia geForce2 video
WD 20 GByte HDD w/80 conductor ribbon cable
192 MBytes SDRAM
52X CD-ROM reader
Floppy disk
Intel Ethernet Pro 100 NIC

I have googled the web and found refere3nces to MUP.sys being problem. I copied MUP.sys from working HDD to original HDD. System will still hang at blank screen with mouse cursor only.

Any ideas or comments??

A:WinXP Pro boot with blank screen and mouse cursor only


Read other 10 answers

Hi everyone,
The system I'm using has this new problem where the screen goes blank (black, sometimes grey) right after i log into windows. Sometimes it even shows a bit of the desktop for a second or two beforehand. In the event viewer, there are three consistent errors that show up every time with eventID 7001, and say
"The Computer Browser service depends on the Server service which failed to start because of the following error:
The dependency service or group failed to start."

The computer runs in safe more, and I'm attaching the BSOD report. I can't generate a system health report since i'm in safe mode. The machine is a windows 7 64bit SP1, and it's a work machine in a lab so I'm not sure how old everything is.

Intel core 2 quad CPU (Q9450), Nvidia 8600GT, 8gb RAM.

I've tried doing a system restore to a few days ago when it was working, but that didn't help. I haven't reinstalled Windows since it's a work machine with multiple HDDs and a RAID setup, and i'm not too excited to dive into all that quite yet.

Any help would be awesomely appreciated!

A:Screen goes blank after windows login

System Age:The system is over four years old. Make sure it is compatible: Windows 7 Compatibility: Software Programs & Hardware Devices: Find Updates, Drivers, & Downloads -> Download and run the Windows 7 Upgrade Advisor
Device Concerns:
NIPALK ROOT\LEGACY_NIPALK\0000 This device is not present, is not working properly, or does not have all its drivers installed.
Security Processor Loader Driver ROOT\LEGACY_SPLDR\0000 This device is not present, is not working properly, or does not have all its drivers installed.
The first one is probably due to Safe Mode interfering with a National Instruments device on the system. The second points to an issue with your display card drivers.
Analysis:Remove all NVIDIA software through Safe Mode.Click Start Menu
Click Control Panel
Click Uninstall a program
For NVIDIA:Uninstall the NVIDIA Graphics Driver (this should uninstall all NVIDIA software and drivers)
Restart your computer
Make sure NVIDIA 3D Vision Driver, NVIDIA 3D Vision Video Player, NVIDIA HD Audio Driver, and NVIDIA PhysX System Software are not still listed under Uninstall a program through Control Panel
If any remain of the above, uninstall one at a time
If asked to restart after uninstalling any of the above, do so, and continue uninstalling any remaining NVIDIA items until all are removed

Restart your computer after uninstalling drivers for all display cards

You may need Uninstall and Remove Software in Safe Mode to remove the NVIDIA software.

Read other 8 answers

Please help. My laptop was running fine yesterday. But suddenly this morning the windows login screen won't appear. Tried to go into safe mode and it worked fine. As now I'm writing from the Safe mode. My laptop is running Windows 7 Ultimate 64-bit (6.1, Building 7601). What should I do/post for now? Thanks

A:Blank Windows 7 login screen

The hard drive is probably going bad...

Read other 1 answers


I started the machine today and after the welcome screen the screen becomes blank and i get a black screen for about 30 seconds.then i get the task bar and after about 10 seconds i get the desktop.

help would be appreciated

A:getting a blank screen after windows login!

Hello Mahesh,

Run these tools to fix system files:
SFC /SCANNOW Command - System File Checker
Startup Repair

Then click on the "optimize windows 7" link in my signature below V to find ways to safely speed up your computer. After that, let me know if you still get the computer hang.

Are you overclocking or changing BIOS settings? You might set it back to standard defaults to see if there is any imporvement in performance, if you are overclocking..

Read other 4 answers

Hi guys,
Let me start off with the specs ? this is a custom build:
Windows 7 Home Premium 64-bit OS
Gigabyte GAH61N-USB3 mobo
Intel i5-2400 CPU
4GB Crucial Ballistix Sport DDR3 1333 RAM
1TB 5400RPM 2.5" HDD
MSI N620GT-MD1GD3/LP GeForce GT 620 GPU
Slot-loading CD/DVD?RW optical drive
Dell 2208WFP 22" LCD monitor, hooked up on DVI

The problem I'm having is that on bootup, everything looks fine and runs normally until the logon screen is supposed to come up. After the initial Windows loading logo, the screen goes completely black and then the monitor falls to sleep. Nothing will wake it up, and I can't connect via VNC either so I think the computer is hanging at that stage.

However, in safe mode, the logon screen comes up fine and I can login and everything works properly. In device manager, the graphics card shows up properly, but when I go to the screen resolution settings, it does not display the name of the card.

I have tried switching to VGA and that doesn't work. My BIOS is set to PCIE graphics primary, onboard graphics secondary. The onboard graphics work properly if I disconnect the graphics card. All the drivers for the graphics card are installed and were working before this started.

I have tried reinstalling the drivers but that didn't help. The only thing that temporarily worked was to disconnect the graphics card, uninstall the onboard graphics drivers, and then restart and reconnect the graphics card. However, after I restarted a seco... Read more

A:Completely blank screen after Windows logo, can't login

Are you sure the dual monitor 'hook-up' is correct?

Read other 5 answers

Hi guys,

I'm new to the forum, just registered recently and hope to find some answers ...

My problem:

So i had my latpop on last night whilst i was playing cards with my famuily just listening to music, when all of a sudden it died and brought up the dreaded blue screen and started running tests "Pre-boot System Assesment" and since then my Laptop hasn't been working.


When i turn my laptop on now it loads the Dell logo then says "windows is loading files ..." as if it's a new laptop, then loads some more before heading on to the Windows 7 default blue screen (with a faint green flower) as where i would log on ... But it freezes on this screen and nothing pops up, but i have control over my mouse!

I've tried everywhere and everything but to no avail, such as diagnostics, tests, BIOS changes and am at my wits end! I've tried to perform a system restore (can't find my original disc) but can't get onto safe mode or anything

Any solutions would be more than welcome, and thanks for taking your time to read this



A:Dell Inspiron 1545, Windows 7, Blank login screen!

Press F12 at boot & run the Dell diagnostic tool.

Check the hard drive with the manufacturer's diagnostic tools.
Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.
HD Diagnostic

Read other 2 answers

Last night I got some message as soon as I rebooted the laptop saying "your computer is locked. You have accessed some illegal sites". and I can't do anything. that screen is locked. And this morning I rebooted again and I don't get that error but as soon as I login, I get blank white screen...can't do anything.

Please advise.

A:Windows XP laptop..lets me login but blank white screen...

by pressing F8, I was able to log in in safe mode. But Normal mode is the issue

Read other 1 answers


Ran into some odd computer problems today, any assistance would be fantastic.

PC / OS / Browser Info:
Dell Optiplex (bought from DiscountPC.com)
P4 1.99GHz, 512mb RAM, 40GB HD
Win XP (OEM) ver 2002, SP2
Firefox v3.0.3
IE v6.0.2900.2180

Overview Problems:
1.) Windows login password shows "IIIII" instead of the encrypted dots to indicate a password
2.) Random Outlook emails appear completely blank
3.) Google homepage on IE is completely blank, other various pages do not fully load, but work in Firefox
4.) Button text on some apps (Auslogics defrag) are completely gone
5.) Various system hangs

The computer worked fine until today. It was original purchased as a frugal replacement for an existing broken office PC.

Methods tried:
1.) Defrag/registry defrag, auslogics apps missing button text
2.) Ran AVG Virus scan (buttons missing text), to no avail, wouldn't run
3.) System restored to yesterday, and then to a week ago, to no avail
4.) Visited various tech support sites that suggested to run various REGSVR32 commands in Start -> run to no affect
5.) Ran IEFix app which was suggested might bring back broken IE components
6.) Explored Device manager, nothing is apparently wrong with any devices

This is about the extent of my IT knowledge. I would much prefer a way to fix other than formatting - I'm not even certain a format would fix the problem.

Any suggestions? Any more information I could provide? Have no idea what it could... Read more

Read other answers

I need some help with this one. After I login, the black screen with mouse appears. I can only get task manager to come up after a Ctrl-Alt-Del. In processes, when I kill two svchost.exe files running, then the desktop appears, but I can't launch anything without an error message appearing about the svchosts not running.
Anyone run into a svchost process causing a Black Screen of Death before? I didn't make any restore points or os images to backup too. So if I can avoid a fresh re-install I will mess around with any fixes you suggest.

A:Black screen with mouse after windows 7 pro login

I just got windows7 Pro to load correctly by booting into safe mode and choosing boot into last known good configuration. All is well so far.

Read other 1 answers

Hi All !
Hope someone can help me here.. I have a Gateway ID47H07u laptop running Win7 64 bit... One day on boot-up it
boots up ok to the login screen to load the OS but there is no mouse function anymore..
So far I've tried several restore points but they don't help get me the mouse back.... Any ideas anyone...?

Thanks in advance for any help..

A:Windows 7 No Mouse function @ boot to login to load OS...?

Read other 6 answers

My problem is similar to the well know Windows 7 Black Screen as referenced by Prevx, though different. When I boot my Windows 7 computer, the login screen appears as always. Following entering the password for default user,
the screen will give the impression of login, but the final result is a plain black screen with the cursor only. The black screen appears indefinitely and the Windows GUI never appears. The only available option from booting in normal mode with this is Ctrl-Alt-Del
(Task Manager). From analyzing another computer with Windows 7 Professional, my Task Manager is missing the following user processes: dwm.exe, explorer.exe, and taskhost.exe. Additionally, it is missing the following system processes (possibly irrelevant):
spoolsv.exe and wmiprvse.exe.
When I attempt to start a new process using Windows Task Manager, an error message will appear saying “Windows Task Manager has stopped working” and forces you to close Windows Task Manager. This includes starting
any process such as cmd or explorer.
I attempted to boot into safe mode. 
The result was the same as above. Then I attempted booting into safe mode with command prompt. This showed some hope. Following authentification from the login screen, the command prompt appears with the same blank screen with a cursor behind it. Initially
I attempted to run msconfig.msc to run a clean startup. System Configuration Utilities opens briefly then displays the error same... Read more

A:Blank Screen with cursor after login Windows 7, Unable to start new tasks

Same problem  I've found a solution.
#1 Hit fastly 5 time the left shitf button on your keyboard.
A windows will appaers to know if you want to caps lock. Keep it open
#2 Alt-CTRL-Del
  You have know your desktop
#3 Go on add-remove programme
3a) Go on windows add-remove
3b) Remove internet explorer
ok-ok-ok - untill it's remove and ask to restart
#4 No more problem. You have to go on the net with chrome or firefox.

Read other 8 answers

HP G60 laptop, after the unit has been on for 10min or more it has a random issue with the display going blank. If you move the mouse the display comes back as long as the mouse is moving. Stop moving the mouse the display goes blank. Sometimes if you let it sit awile it will start working again. It is now so bad the computer is not useable. It has McAfee protection and I run system fix it utilities 11.

A:Windows 7 screen goes blank and will come back only when mouse is used

Welcome to a Buckeye Guy

What is your screen saver set at (number of minutes) ? How about power management settings in Control Panel ?

Read other 2 answers

I am currently running Windows XP Media Center Edition. About a week ago I was suddenly unable to use the mouse and keyboard on the windows login screen. It happened after the first time I ran the Media Center.I know it's not a hardware issue because the mouse and keyboard work just fine in the Media Center and they also work when I enter the bios. One thing I thought I would try is to start the computer in safe mode, but safe mode never finishes loading. This happens in all safe mode options. It gets stuck at Mup.sys driver. Is there anything else I can try. I was hoping there was a way to bypass the login screen from bios settings.

A:Mouse and Keyboard don't work on windows login screen

USB or PS2????
Is there a bios setting for usb/PS2 kbd and mouse?
Or maybe a driver that needs to be installed/reinstalled.

Read other 19 answers

Windows 10 won't boot up and my login screen, keyboard and mouse freeze up. I can't access advanced recovery options, safe mode or any other functions from keys F8, F9, F11 and F12. At one point, I was able to run a system restore from F12, which later failed. I can now only access F10 for the set-up utility functions. I'm unsure which options on this page will fix my system.

Software: 64 bit Windows 10

Hardware: Hewlett Packard 6000 Desktop PC with Intel Core 2 Duo Processor; 4 GB; 250 GB hard drive

I've also attempted to solve the problem with plugging in and unplugging the computer and additional peripherals. I just had this system checked and repaired 3 months ago and now have the same problem again. I appreciate any/all help, since I work from home, online!

A:Frozen screen, keyboard and mouse with Windows 10 login

Delly2018 said:

I just had this system checked and repairedClick to expand...

What was the problem?

Read other 1 answers

Hello all.

After a bunch of Windows updates last night we are no able to log in a significant amount of computers, this also happens in safe mode where upon pressing control alt delete for login it turns to a blank screen with just a mouse cursor.

Reading up on google, someone said it was a DCOM setting in Group policy, but they didn't say exactly what.

It seems to have happened to a number of other schools in the area as well. Likely to be a Windows Update issue. Any ideas?


Read other answers

Hi all,

I wanted to know if anyone could help with the below.

I currently have a Windows 10 laptop that was working without issues for a while, however after a restart the laptop appears to load windows but never get to the login screen, only show a blank screen with only a mouse icon visible.

I have tried various Windows supplied options with the following outputs:

1. Boot into safe mode (with and without network) - this again only loads to a blank screen with only mouse icon visible
2. Window reset - appears to get stuck on 8% - only to show an error saying reset could not happen, reverting changes (option to reset with files saved was chosen - as current files are required)
3. Start Up Repair - issue not resolved
4. System Restore and System Image Recovery - N/A as Windows cannot find previous image or restore point
5. Booted in Low-Resolution video - again, same issue is experienced.

Any help would be greatly appreciated

A:Windows 10 booting into blank screen with mouse cursor only

To add:

When the blank screen appears with cursor, it was noted that shortcut key for opening narrator worked and displayed the box fine. However the rest of the screen was black.

Any assistance would be greatly appreciated

Read other 0 answers

I put my windows 7 to safe mode with msconfig and it messed up! It stuck at power up! Windows repair could not fix but I was able to get it out of the safe mode by editing boot loader. Now, Windows load but a blank screen (black) with a mouse cursor and
nothing else. Online research suggest a Windows repair, but repair won't help and I prefer not to re-install windows. Anything else I can do to get Windows 7 loads correctly again? thanks.

Thang Mo

Read other answers

My hard disk has bad sectors and I have encountered blue screen a few times

Today I start my PC and at the point where the windows login screen (the screen where it ask user to enter password to login Windows 7), the whole screen is black, I could only see my mouse pointer.
There is also one time after entering the login password, it just stay at the screen that display the text [Welcome] and the turning circle loading forever.

Q1 What can I do now?

Q2 Is there a way to save some of the files that are inside the disk? (maybe unplug the disk and put into another PC, or access through DOS ?)
Example of files I want to save
C:\Users\[windows username]\AppData\Roaming\Mozilla\Firefox\Profiles\
C:\Users\[windows username]\AppData\Roaming\Skype\

A:Unable to login to windows, black screen with only a mouse pointer.

The best way is to plug the HD into another PC or a USB drive dock and pull the data that you want to save from the drive.

Read other 1 answers

I have followed several similar threads and their fixes for this problem with no result. After downloading the Win 10 upgrade, my system then said "loading updates". Then it restarted with a blue login screen saying "Welcome Back!" And a box to enter my password. The cursor is blinking in the box, but neither my mouse or keyboard works.
I have hard booted several times since the ctrl+alt+delete does not work. I am also not able to access safe mode as none of the "F" keys work during boot up.
I have tried the following:
1. Unplugged all USB devices except keyboard.
2. Turning off internet at the router.
I have a Dell desktop, and upgraded from Windows 7, with a Netgear router/modem.
I do NOT have an animated avitar, as someone else mentioned in the forum.
The only way I can get the system to move is if I power off at the main switch after booting up which goes into bios and disc diagnostics, but I don't know enough about computers to know what to do there! HELP PLEASE! My computer is useless now!

A:windows 10 stuck at login screen does not recognize mouse or keyboard

Booted up again and let it run for several hours. I noticed some flashing under the power button like it was processing info, but it stopped after about 20 mins. Still frozen at login page. Help Please!

Read other answers

Ok, here's the background. My wife's pc (identical to my own, and running on Windows XP)was restarting at shutdown recently on it's own and I saw an error that said there was some kind of driver error. So, I uninstalled the nvidia drivers in hopes of installing the most recent ones. I don't know if this was the issue, but I was troubleshooting and I noticed that there was a recent driver update.

Well now I can't log on at all, because when I get to the windows login screen, the mouse and keyboard won't work. I see for an instance the cursor shows an hourglass, then nothing. I see the blinking cursor in the login field, but I can't type anything in there, and the mouse doesn't work.

So, I tried to do a system restore but it just sent me to the login screen, and no mouse or keyboard function persisted. When I tried to go into safe mode, it asked me what was the boot device I wanted to use (which after some searching I see is also an indicator of a problem, but I'm not sure what it means). I picked my HD and continued to do a restore to the last working config, and the same deal, can't login, no mouse or keyboard use at that sceen.

So, I tried going into safe and it shows both an administrator icon and my wife's user name, and I can't try either because again, the moust and keyboard aren't working here either!

I tried to boot with the windows xp disc in, even picked the boot source from the boot menu as floppy and again as the cd-rom. I read that doing so can sometim... Read more

A:I can't use the mouse or keyboard to login at the login screen, not in safe mode too

what type of mouse/keyboard, wireless, ps2, usb?

when it asks for password at repair console, just press enter.

Read other 5 answers

I need some help with this, because I've tried things, and I don't know what to do.

My desktop won't boot. It goes to the desktop, but nothing happens. The screen remains blue (or black in safemode), the mouse pointer appears, and nothing. I tried doing a repair boot, I tried safemode, nothing.
I figured explorer.exe was fried, so I went to get ready to do a wipe/reinstall of vista. I got an HDD enclosure so I could transfer files I want to keep over to my laptop. Now, when I plug the enclosed HDD into my laptop, the laptop's explorer.exe crashes and doesn't come back up until the instant I unplug the enclosed HDD.

Anyone have any suggestions?

A:Windows vista will not boot. Remains blank (with mouse pointer) on startup.

Forgot to add. Repair doesn't work, nothing happens if I select this option from the boot menu.

Before I initially tried to repair, windows wouldn't even start, it would lock up at the screen with the loading bar with "(c) microsoft corporation" at the bottom.

Read other 2 answers

This one truly has me confused. I started one of my computers and it started as normal I saw the Windows logo with the bar scrolling beneath it and the next thing I know I have a black screen with the cursor on it. I am able to move the cursor but can see nothing else. I have tried putting in a new video card in and am still getting the same problem. I have tried rebooting the computer in safe mode but it also does not give me a screen now safe mode does display drivers before showing blank screen with cursor. Any Suggestions on how to correct this?

A:Computer shows windows loading then Blank Screen with Mouse Cursor

Have you tried to boot in VGA mode?

Read other 1 answers

Hey everyone.

So I've been having this issue where my computer won't boot up into the login screen for Win Xp. It simply posts, goes to the Windows loading screen, and just as it's suppose to display the users and login page, the screen just goes black. I can however get into safemode, but it simply won't boot on the regular startup.

I believe it's another system or boot file error that has malware as I've had a previous thread years ago with a similar issue, but need some assistance. Any thgouhts? What info can I get for you to take a peek? -Jeff
PS: I will post the event viewer as soon as I get home from work.

A:Windows won't boot, black screen before login. Boot.ini or system.ini issue?

Read other 16 answers

Hello, I'll go ahead and start from the very beginning. Thanks in advance though for taking a look at my problem.

About a month ago, my computer would give me a few problems while booting up. I would start the computer, it would run through BIOS, run through the Windows loading screen, and after that it would run the CHKDSK to make sure my disks are fine. CHKDSK doesn't work, it just freezes right before checking the disks, so I restart and generally it will boot up. Most of the time it would boot up perfectly, but rarely would it go to the xp loading screen and then flicker as if it as going to go to the windows login screen but wouldn't. The screen would just stay black and I'd have to restart. Next time, generally it would work perfect.

So this brings me to the current day. After the windows xp loading screen, it goes black. The computer is on, but I don't see any activity for the HDD via the LED. SO i go into safe mode, i finally get CHKDSK to run, I had to really mess with some stuff to get that working. Windows says the volume is fine, and the only way I can boot my PC is in safe mode, but even that will freeze sometimes while loading some of the files.

Just to let you know I'm running Raid0, and this is my first time running it. I'm not sure if this symptom is a common problem if one of the disks are going out. Does anyone know whats going on? Could it be a virus that messed with a boot.ini or any startup stuff? also, is there anyw... Read more

A:Solved: Windows Cant boot, black screen before login screen

Read other 16 answers


I am getting windows that flash transparent and back (not the screen), clicking on buttons flashes "Not Responding" for less than a second and it takes multiple (3 or more) clicks to get a program to start responding. Hitting escape lets me back onto the screen. (sometimes)

Sometimes the flashing is continual, until I click on another program or the desktop. It happens in Office, Firefox, and most programs. It happens more when I have multiple windows open. (memory?)

It is almost as if the system has to go and check another program before responding. I've looked in Process Explorer, but can't see what it is going to as it happens so quickly.

`I have read multiple boards/threads and tried the multiple fixes that haven't worked:
Updated video drivers
Changed refresh rates (it is the windows, not the whole screen)
Updated PATH to include the correct directories (I hope)
Cleaned out the Registry of dead lines etc
Cleaned out temp files etc
Turned Aero off and on (works sometimes, but I would rather keep Aero going if I can)
I've tried, wired (usb), and cordless mice there is no PS/2 port for a mouse

Any suggestions would be greatly appreciated. Here is my system info, in case it helps:

System Information:
Windows 7 Professional 64bit, Service Pack 1
Model Name Satellite P500
Part Number PSPGSA-0GW003
OS Version Microsoft Windows 7 Professional 6.1.7601 Service Pack 1
BIOS Version 2.90
CPU ... Read more

A:Windows 7 - window Flicker (Not screen) poor mouse response (Aero?)

Hello Pezzie!

You might try going to the event viewer to see if there are any issues reported there.

Read other 9 answers

Hello everybody! I've tried time and time again to boot up my computer, but started 2 days ago, every time I try to boot it, the computer resets before even getting to the login screen. I'm not sure what is causing the problem, as I have tried different diagnostics such as running the Recovery Console and fixing the MBR and rewriting a partition. I reset it multiple times and when I chose to disable auto restart on system failure, I get the much feared BSOD saying I have a registry error. I have heard other people having this issue, but I have not yet found a solution to it. Under registry error, it says STOP: (number number number number x number number), the usual suspects. Can I get any information or help?

A:Windows won't boot up to login screen and further...

Have you run the CHKDSK utility? I highly recommend downloading and burning the UltimateBootCD. It has many useful diagnostic tools that can be run straight from the CD.


Read other 1 answers

Hey everyone.

I did a bit of research and this seems to have been an issue for a while, or has been in the past. Was upgrading to windows 10, I first had to restart my pc cause it was initially stuck on that preparing to install problem with the green bar being stuck around 25%.

It then got through that and began the installation process with the big circle and rebooting process. However around 91% when I last looked at it it was just black screen, this stayed this way for about 3-4 hours. I then decided to reboot the pc and it has now booted to the login screen. Is this a known bug or could there be a possible issue?

The problem seems a bit different as some people I saw have had to fall back on PC restore points etc. So not sure if it installed or what could be the problem.

Also side note, I upgraded my pc when windows 10 first publically released, but rolled back because I had about 5min shutdown times. So not sure what is going on and any info would be greatly appreciated!


A:Black Screen of Doom but Booted to login screen (no cursor just blank)

I never had a problem upgrading like you've experienced but I experiencing Windows 10 upgrading process is the longest time taken ever compared to previous versions. It took me 1 hour+ to finished.

Play around a little bit to get used to it then did a clean install. No problem arise, seems working fine.

The point is, problems always happen after upgrading, to solve it just perform installation from scratch (clean install).

Read other 0 answers


I cant get into my desktop. When i start my pc XP loads, and it starts the last known good configuration. I then seen the xp loading screen.

Next i should be able to see the login screen, however this is a blank black screen, the mouse is visible and i can move it around the screen, but i cant see anything to log into the desktop.

I dont know why this has happened, it was working last night. The only thing i can think of was my brother switched the power off as it was shutting down. The shut down had automatic updates running (i think) at the time the power switches were turned off.

How do i solve this so i can see the login screen and get into my pc?

Hope someone can help, cheers.


A:XP login screen wont show, blank screen and cant get to desktop?

Hello Paul

Boot into Safe Mode Options Screen (the one with Last Known Good Configuration on it) by pressing F8 at bootup and choose
'Safe mode with command prompt'

At the command prompt type

Hopefully this will open System Restore, so restore to before the problem started


Read other 12 answers

I have a Dell Inspiron 1750 laptop with core 2 duo (I forget how many GB the hd is) that had Windows 7 Home Premium edition installed on it when I got it. (I have no idea where any of the CDs that came with it are now.)I had been having problems with the login screen just flashing from the blue background image to black and the mouse just showing the circle thing with Please Wait... showing, instead of loading the icons. Normally, there are two icons that show up. One is the Fast Access icon that has facial recognition and the other icon is the one to type my password.
It would only run in safe mode, and none of my restore points would make windows load normally, but I know next to nothing about computers and wasn't able to find a tutorial on how to fix it, so I downloaded Ubuntu instead by using Windows in safe mode with networking. I was having problems with Ubuntu freezing, so on the next startup I chose to run diagnostics tests and the monitor connection test & the sata confidence test both failed, while everything else passed, which I don't understand because I wasn't having any problems with dead pixels or colors or anything or saving any files. (I think the hd test said something about $I30 31344?) I went into bios setup and clicked factory restore or something along those lines, thinking that it would restore Windows to how it was when I first got the laptop and now, it loads the Dell circle at startup followed by a black screen with a white blin... Read more

Read other answers

Please Could Someone Help? I Restored My Pc And Then It Rebooted. Before It Got To The Welcome Screen It Just Stopped And Screen Went Black. The Light Flashed A Few Times Then Nothing. It Would Not Respond To Anything. So I Put In My Xp Boot Disc And Used The Repair Section. All Seemed To Go Well. It Finished Installation Then Started To Reboot. Once Again When It Got To Welcome Screen All Went Black And Nothing Happened. Please Could Someone Tell Me How To Fix This. I Am Not An Expert And It Is My Sons Pc. Thankyou.

A:Windows xp screen goes blank on boot up.

you have to reinstall your video drivers
tap f8 when when booting and from the options choose vga mode
when windows finishes booting,if you have a/virus installed disable it
install your drivers and reboot the computer

Read other 1 answers

Hello. My Windows 7 will not boot to my desktop for me like it should or even the login screen. I turn on my laptop, It loads up normally, then I get the blank light blue screen with my mouse cursor and that's it. Nothing else happens and I am not able to see the login screen. I have a Acer Aspire 7739Z-4605. I just backed up my original hard drive to an external hard drive so I saved my information. Once doing that, I did a 'restore C Drive to it's factory settings' operation on my laptop with the Acer Erecovery Management tool and that seemed to erase everything. I booted up my laptop again and ran the Windows 7 install manually on my system and it seemed to work, but even after the install said it was finished I still could not login at all and received the blank screen with my mouse cursor. I have tried a lot of suggestions and nothing has worked thus far. I didn't have the best help with the Acer customer support as they basically hinted for me to just send my laptop in so they could work on it and ultimately make money. So I thought I would try here. I do currently have a purchased CD of 'Paragon Hard Disk Manager 2011' and I was wondering if any of these options on this CD would fix or solve my issue. Listed below are the categories on the disk:

Partitioning- Create Partition, format partition, delete partition, resize partitions, merge partitions.

Backup & Recovery- Smart backup, restore, transfer files, burn recovery media

Copying & Migration- Copy P... Read more

A:Windows 7 will not boot (Blank Screen)

Find out the Manufacturer of the hard drive, go to their website and download, and burn the Hard Drive Diagnostic software to a CD then boot from the CD, and run the diagnostic software.

To find the HD manufacturer you will need to remove the access cover on the bottom of the laptop.

Read other 8 answers

I recently installed windows 7, and I knew there were issues to begin with, because I had to install it in safe mode (due to graphics card drivers not being updated) but now that I've tried underclocking my ram, and running in safe mode as suggested...
I can't reach safe mode anymore

-Black screen on boot, after loading screen.
-Graphics card not supported, or not updated.
-Nvidia 9800GT
-2GB ddr2 pc6400
-VGA/DVI out, both of which have been tried.

I got safe mode to boot, and I chose safe mode with networking so I could install new drivers, but it froze at crcdisk.sys for quite some time(~5 minutes) before booting. Could it be that it is hanging the same way normally, and I'm not waiting long enough? (Guess not, after trying to wait for 30 minutes, it still produced nothing.)

It does boot, but it produces the error:
Windows 7 install cannot continue in safe mode.
Closing, or pressing ok restarts my computer.

This seems to relate to my situation a bit

A:Windows 7, Blank screen on boot

Quote: Originally Posted by ssen

I recently installed windows 7, and I knew there were issues to begin with, because I had to install it in safe mode (due to graphics card drivers not being updated) but now that I've tried underclocking my ram, and running in safe mode as suggested...

Excuse me... what do you mean by saying: "I had to install it in SAFE MODE"? Did you installed win7 in safe mode?! So you did an UPGRADE not a fresh install.

I suggest you to use the windows 7 compatibility checker Download details: Windows 7 Upgrade Advisor

Then if your system is not ready for win7 you should consider change hw...

anyway I never heard before the "safe mode installation..."

Read other 3 answers

Hi, I am running windows xp professional edition sp2 and my desktop has been running fine for the past few years. All of the sudden I turned it on one day and after the xp logo came a blank screen which never transitioned to the login screen. I can run my computer in safe mode with no issues. Yes, I have tried reinstalling the graphics card driver (Radeon X300) and I have tried running chkdsk check. No, I didn't install anything recently before it happend. I really don't want to have buy a new graphics card.
Thanks for your help in advance.

A:Windows XP Pro blank screen after boot

Read other 11 answers

Hello. My Windows 7 will not boot to my desktop for me like it should or even the login screen. I turn on my laptop, It loads up normally, then I get the blank light blue screen with my mouse cursor and that's it. Nothing else happens and I am not able to see the login screen. I have a Acer Aspire 7739Z-4605. I just backed up my original hard drive to an external hard drive so I saved my information. Once doing that, I did a 'restore C Drive to it's factory settings' operation on my laptop with the Acer Erecovery Management tool and that seemed to erase everything. I booted up my laptop again and ran the Windows 7 install manually on my system and it seemed to work, but even after the install said it was finished I still could not login at all and received the blank screen with my mouse cursor. I have tried a lot of suggestions and nothing has worked thus far. I didn't have the best help with the Acer customer support as they basically hinted for me to just send my laptop in so they could work on it and ultimately make money. So I thought I would try here. I do currently have a purchased CD of 'Paragon Hard Disk Manager 2011' and I was wondering if any of these options on this CD would fix or solve my issue. Listed below are the categories on the disk:

Partitioning- Create Partition, format partition, delete partition, resize partitions, merge partitions.

Backup & Recovery- Smart backup, restore, transfer files, burn recovery media

Co... Read more

A:Windows 7 will not boot (Blank Screen)

In case of before booting up it stops with a blinking cursor try this simple test if not answer then move on other solutions :

1: disconnect AC and Battery.
2: Push "Power button" like you want to turn it on. (of course nothing would happen)
3: Connect AC and turn it on normally.

In some cases, some electricity remains in capacitors and with this act, it will discharge completely.
I saw several laptops with the exact problem that back to work with this test.

Read other 3 answers

Hello, people who know more than me about computers!

So, our 4 year-old laptop running on Windows XP is suddenly confounding us. Was operating with no issues yesterday.

Today I opened it up and it suddenly required a login screen for windows, which we've never used (maybe we should have?). Because we've never required passwords for the accounts, we weren't sure what to enter there. No matter what we entered, we got this error:

"Please wait as the wireless subsystem attempts to associate, authenticate and resolve DHCP for your 802.1x network"

Rebooted-- got the same login screen. This time, instead of getting the 802.1x message when we tried to log on, we got a standard "login failed" message. Now we keep getting it. I tried to boot in safe mode to adjust the settings, but the login screen comes up no matter which mode I boot in.

Anyone with experience in this? Is this a question for the virus/malware forum? Would appreciate any suggestions!!


A:windows xp: login screen at boot? virus?

Read other 7 answers

This is a "Real Question" though it may not sound like one.

I have a User whose Surface Pro has two user accounts. One is her Microsoft Account, one is a "local account".
The purpose for the local account is to provide her with a way to open Windows in the event she cannot get her normal Microsoft account to open. This usually happens due to password problems, (she forgets what it currently is). I gave her a local account with no password so she could access the Web to contact me for help with accessing her Microsoft Account when needed.

I have seen plenty of of methods for "By Passing" the login screen but in her case I need the opposite. When the Login screen is bypassed, Windows opens to her Local Account where all of her "things" are gone. (Yes, this is a Real Problem I am not making this up

The 'fix' for this (once it happens) is to Right click START, Choose "Sign out, which takes her to the normal Sign In screen where she can choose her Microsoft Account.

The Best "fix" would be a way to get Windows 10 to always display the Login Screen at Start even if her Local Account has no password? She probably accidentally logged in as "Local" and afterward it becomes the default login. Is there a key somewhere in the registry or setting in SecPol to make the login screen appear every time the system starts?

I think one of Murphy's Corollaries states that "The road to Hell is paved with Good Inte... Read more

A:Windows 10 Pro. Force the Login Screen to appear on every Boot-up.

You could force Ctrl+Alt+Del on every log on. Then you always have to pick the user.

Secure Sign-in with Ctrl+Alt+Delete - Enable or Disable in Windows 10

Would that help?

Read other 1 answers