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Boot up error "Primary (Internal) Battery (601)"

Q: Boot up error "Primary (Internal) Battery (601)"

I replaced the internal battery with a new CR2032 battery and I still get this error. How do I fix this? I have a HP G71-447US Notebook, just 2 years old!

RELEVANCY SCORE 200
Preferred Solution: Boot up error "Primary (Internal) Battery (601)"

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A: Boot up error "Primary (Internal) Battery (601)"

Primary (Internal) Battery (601)", is the problem with the cmos battery on the system board, contact the manufacturer for the geniune part or get it replaced with them, u can check with stores on this

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RELEVANCY SCORE 91.2

After a round of Windows updates, I went to turn on my laptop and recieved the "Primary internal battery (601)" error.  After this screen, however, Windows would not load.  I have tried taking the battery out and 'draining the charge',  and starting up the computer plugged directly to AC with no battery.  Windows still does not load.  The start-up test in the diagnostics menu said the battery needed calibration, however when I go to run the battery test, it gets to "waiting for battery to charge" and exits out of the test without giving me any results at all.  Currently when turning on the computer I no longer get the "primary internal battery" error, it just goes directly to a black screen with blinking cursor.  Any help is appreciated, I'm completely at a loss here!

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RELEVANCY SCORE 88.8

my HP Laptop I  get the Internal battery 601 error.  I have an HP 2000 windows 7 and getting that error.  I turn off the pc and pulled out the main battery.  Start it up again.  Shut it down reinstalled the batterery and I got the same error, so my friends what do I do now?

A:Re: Primary (internal) battery error "601"

 Hi, You need a new battery. http://store.hp.com/us/en/cv/batteryfinder http://www.hplaptopbattery.co.uk/help/faq.htm

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RELEVANCY SCORE 88.8

the system has detected the storage capacity of primary internal battery to be very lowie. error 601.kindly help me sort out that issue

A:primary internal battery ( error 601)

@climane? Shut down laptop. Remove the Primary battery on the bottom of the laptop. Power-on laptop. (With out Primary Battery installed.) Does the error go away??? REO

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RELEVANCY SCORE 88.8

My daughter's laptop is getting a Primary Internal Battery 601 error.  From most of the posts I have read, this is basically an error that requires the main battery to be replaced. Is this correct? SHe is Japan, so I cannot be much help to her, but this is an internal battery.  I need to find a replacement and get to her.  Where can I can get the information on this laptop and the battery it uses? WHen I enter the serial number of the laptop, a battery replacement does not come up?

A:Primary Internal Battery Error

@Bearcat95? Battery , 3-cell, 43-Wh, 2.83-Ah, Li-ion     761230-005 Your manual here. http://h10032.www1.hp.com/ctg/Manual/c04341936 REO

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RELEVANCY SCORE 83.6

Will not boot...battery is about eight yrs old but alwaysrecharges. Guess it is dead

A:Error is primary internal battery 601 error

Hi, It's good to see a battery can live that long. Yes, it is the main battery and it's time to buy a new one. Please pull the battery out, check part number and order from HP. I don't think they stock it, they may have a replacement part. You can also use part number to order online from many stores such as Amazon, eBay ... Regards.

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RELEVANCY SCORE 76.8

i got amessage at startup saying to go to- go techcenterstartup. telling me something about my computer battery my be low (primary internal battery #106.) my laptop is always on desk n pluged in, i never transport it anywhere. when i checked my battery icon, it says my battery is 100% fully charged. where is the INTERNAL BATTERY located & how do i really know if i need one can i replace this myself? do u know the round about price of this battery? thank you if you can help me

A:primary internal battery #106

Hi Here's what i would request you to try find the link given below. http://support.hp.com/us-en/document/c01443470

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RELEVANCY SCORE 76.8

I have my laptop for approximately two years and now I am getting a message about the Primary (internal) battery 601 needs to be replaced since it is detecting the storge capacity to be low.  I believe this is the inside battery but how do I determine if the battery is dead?  What prodecure do I use to correct this matter?  I am going to college online.  Would this cause a problem fo rthe storage?  I have to download my books for the virtual classroom.  Any advice would be helpful!

A:Primary (internal) battery 601

HI, CC58 wrote:I have my laptop for approximately two years and now I am getting a message about the Primary (internal) battery 601 needs to be replaced since it is detecting the storge capacity to be low.  I believe this is the inside battery but how do I determine if the battery is dead?  What prodecure do I use to correct this matter?  I am going to college online.  Would this cause a problem fo rthe storage?  I have to download my books for the virtual classroom.  Any advice would be helpful! When you are downloading the books remove the battery and have only the external power adapter connected for now.It really would have helped if you had identified your notebook and stated which operating system is installed. I can't find info specific to your notebook if I don't know what iti is.look at the barcoded sticker on the bottom of the notebook and post everything that is there except the serial number.You need to check the battery status and also to calibrate the battery. All I can supply is generic information from a randomly chosen notebook series. Best regards,erico

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RELEVANCY SCORE 76.8

So the primary battery is the one that detaches, I have a HP 15 touchsmart and I did the whole unistalling of the battery driver and did a battery scan ? and it told me to replace the primary battery so my question is if the primary battery is the detachable one??

A:Re: Primary (internal) battery 601

In a ONE battery laptop, that battery is the Primary. 

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RELEVANCY SCORE 76.8

I bought my machine not a year now an yesterday this info just pop up an d my battery don't charge any longer

A:Primary (internal battery) 601 very low

@royalrazak? That error means that your MAIN battery can hold only 25% or less of it's full charge. Shutdown remove your MAIN battery then reboot. The error should go away. REO

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RELEVANCY SCORE 76.8

I bought my machine not a year now an yesterday this info just pop up an d my battery don't charge any longer please I need your help

A:Primary (internal battery) 601 very low

Hi, Please use the following check (same for Windows 8.1) first:        http://support.hp.com/us-en/document/c03325217 If failed you have to replace the battery. Is it still under warranty ? If yes, please contact HP for a replacement. Regards.

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RELEVANCY SCORE 76

This morning after having power on all evening I unplugged laptop to take it to another room and it closed down.Replugged it in to power and I have received a message for that primary internal battery (601) is low and might need a new battery.When it turned back on via charger via electricity power  icon says   "38% availabe (plugged in, not charging)".When I unplug power computer totally closes down.  Won't open.Computer about 18 monhs old.Marg44

A:Re: Primary (internal battery) 601 very low how to correct t...

Hi @Marg44,  First and foremost, I want to welcome you to the HP Support Forums! Here at the forums, you have many community members that will help you toward a solution. If my reply resolves your issue or answer your question(s), please click the Accept as Solution button to allow others to find the solution.  Generally speaking, if "Primary (internal) Battery (601)" appears in an alert message, it means the measured storage capacity of the primary battery is less than 25% of the original storage capacity. The number ?601? denotes the associated error code that is recorded in the system log. The best way to check and see if the Battery error is accurate would be to update the Notebook's BIOS and then test the battery again using the Battery Test in the System Diagnostics (F2) environment. Here are the steps for the HP System Diagnostic Battery Test from the Testing and Calibrating the Battery (Windows 7) document:  To access the HP System Diagnostics Battery Test:Unplug the power cord and turn off the computer.Press the power button to turn on the computer.Immediately press the Esc key and press it repeatedly while the computer starts.The Start Up menu opens.Press F2 to select F2 System Diagnostics.Click Battery Test from the list of Hardware Diagnostic options.Plug in the power cord (if not already done).Click Start Batter... Read more

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RELEVANCY SCORE 76

I get an internal primary battery message when I start up my laptop.   The charger is plugged in at the time.   If I unplug the charger I lose power within minutes.  If I leave it plugged into a charger I have no problem.     If anyone can give me the solution to this problem it would be most appreciated.   Thanks so much...Maggie

A:How do I fix a an internal Primary battery problem on my lap...

Hi, The error message you receive at boot and the description of the issue both confirm that your notebooks main Lithium Ion battery needs to be replaced ( not the cell on the system board as the message tends to indicate ).  The Primary (internal) Battery (601) error indicates that the storage capacity of the main battery has fallen below 25% of its original capacity. Further information on this can be found in the following HP Document. http://support.hp.com/us-en/document/c01443470 Regards, DP-K

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RELEVANCY SCORE 76

When startup Hp notebook windows  7, i received a message that my internal battery is very low and i should consider replacing it. Is a new machine i bought which is less than i year. And also when i plug in AC adaaptor it does note show charging.  How do i correct this, i need your help

A:Primary (internal battery) 601 very low how to correct this

Is the warning for the PRIMARY battery or for the CMOS battery?Battery's can poop out on you even if they are new.Should be nothing more than a warranty replacement for the primary, as for the CMOS, best to send it in to have that done under warranty.Soooo, if the primary battery is out of the laptop, and you plug in the AC, do you still get the FAIL prompt?AND....Do the HP BATTERY CHECK from the HP ADVISOR program.




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RELEVANCY SCORE 74.4

I am not sure in which category this applies, so I apologize if this is not the correct location...

I am working on an HP G62 with a couple of issues.

First is that I keep getting a "Primary (internal) Battery (601)" message at boot up. I replaced the CR2032 CMOS battery - which tests good under load, by the way - and tried to run the battery calibration under System Diagnostics (which I didn't really think applied to the CMOS battery anyway, but HP says it does so...) but I still get the same message. I also cleaned the battery contacts with a fiberglass brush. When I did the battery calibration, it just hung. That was on AC, so I tried it on battery and the laptop died after a couple of minutes - leading me to believe that the SECONDARY (EXTERNAL) battery is the battery that is bad, despite the laptops insistence that it's the primary battery...

Second problem is that when I try to boot to windows "normally" it goes through the "starting windows" screen but then very QUICKLY flashes a blue screen and reboots. When I try to boot into the System Recovery software, it boots up to a blue-background screen with a mouse icon that I can move but the recovery software never loads, regardless of how long I let it set.

Any ideas on either issue would be ever so greatly appreciated! Thank you in advance.
 

A:Primary (internal) Battery (601) + System Restore Fails

I'm not familiar with laptops that have both primary and secondary batteries connected (with most laptops you need to physically replace the depleted battery with the spare). Why do you think that it is really the secondary battery? Wouldn't the error code be 602 instead of 601? If both batteries are the same you could switch them and see what happens.

Can you get into the BIOS and check to see if it is detecting the hard drive? If so, run any disk diagnostic that the BIOS may have.
 

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RELEVANCY SCORE 61.6

Hi All, I just got my T440s a couple of weeks ago. I stupidly ordered it with only 4GB of RAM, thinking that I couple upgrade it myself if neccessary (and it would be much cheaper that way). Well it seems 4GB definately isn't enough for my needs, so I ordered another 4GB stick. I installed it, plugged the machine in and powered it up. And was met with the tone for a memory error. Probably the module isn't seated correctly, but I suppose it could be faulty. Anyway, you'll notice I said that I plugged it in before powering up. That means that the internal battery has been reactivated. I can confirm this because it will start (and give me the error) without being plugged in and without the external battery connected. So my problem is, how do I disable the internal battery again to remove or reseat the problem DIMM, since I can't get to the UEFI/BIOS configureation to disable it. Please help.











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A:T440s: disabling internal battery if can't boot

Hello.
 
First of all, what kind of RAM did you add?

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RELEVANCY SCORE 60.8

I receive this error message on start-up: HP Battery AlertThe system has detected the storage capacity of the battery stated below to be very low. For optimal performance, this battery may need to be replaced.Primary (internal) Battery (601)ENTER - Continue StartupFor more information, please visit: www.hp.com/go/techcenter/startup. whats the difference between the internal battery and external battery?  I have replaced the external battery with a new one but the message still displays

A:internal battery error 601

It would help to know your laptop model. But I would say the "internal" is the CMOS or Real Time Clock battery. That is why I ask your model because it is unusual to see one of those die in less than 5 years. The model of the laptop would also allow us to show you how to replace the internal battery. It can be quite a job although the little battery (like a hearing aid battery) is very inexpensive usually. 

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RELEVANCY SCORE 60.8

I have received the dreaded 601 error before my start-up process.  I ran the battery check through the operating systems' diagnostics (F2) and it said it would need replaced due to use over time.  I also ran the battery charge check through HP Support Assistant and it said that it was very weak and possibly needed replaced.   How do I replace my internal battery?  The website that HP Support Assistant took me to only had the external batteries available.  

A:Internal Battery Error (601)

Can we have your full model number? I think the error you are seeing refers to the "main", large battery and not the little clock or CMOS battery. Is your system closed so that the battery is not easily removeable? The full model number will point us to the right service manual which will show the part you need and the replacement process. Also need to know what country you live in.  http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c00033108

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RELEVANCY SCORE 60

I am getting the below start-up error for my HP Pavilion G6 1319tu, which was purchased on 30/6/2012:Battery (internal) error (601) Does this need a battery replacement that is inside tha laptop or external? Thanks

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RELEVANCY SCORE 60

Hi there,  I've been trying to find the solution on my own but I'm just out of my depth here.  When I turn on my laptop I get a black screen that tells me there is a 601 error with my internal battery. I'd like to purchase another battery and replace it because I need my laptop working perfectly for the bar exam in July 2016. Is this something I can do myself or should I take it to a shop? I think this is the battery I need: 6 cell 62WHr 2.8 Ah lithium-ion battery Can someone confirm that? Also, I'm not sure what the internal batter is. There's a battery that I can eject from the bottom of my laptop. The Regulatory Model Number is HSTNN-LB3N and it's a rechargeable Li-ion battery. It also says to change with HP spare 671731-01. Is this a different battery than the 6 cell one I mention above?  I'd greatly appreciate the help! Thank you in advance!

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RELEVANCY SCORE 60

Can't boot up the PC due to error message "Internal Battery 601"Where can I get that battery and where is it located... Can I replace it myself or do I need to have a technician do it?The HP Product Number is:EOM17UA#ABAThe OC is Three Years Old

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RELEVANCY SCORE 59.6

Hi HP support, Yesterday I got an error message saying my battery capacity is low (error 601). In the operating system I have (plugged in , not charging). My battery has a capacity of more than 1h30 of working and suddenly its capacity goes ??!!!!I tried your method and since I can't find the battery check in boot diagnostic tests I used the HP support tool. The test gave me OK result but the problem persists. PS: Now I am working with always plugged PC but is hard situation for my workCan you help please ? 

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RELEVANCY SCORE 59.6

Hi, Since a couple of months I have had an issue with my pavilion laptop. When I start the laptop I get once in a while an Internal Error 601 which states I have to replace my battery. When windows has started, windows shows an issue with   the accu and shows error messages like : ''Plugged in, not charging'' and a batterypercentage of 0%. Actually I can work with the laptop for hours, the only problem is when my laptop shuts down because Windows thinks the battery is empty. When I plug in the adapter, reboot the system and unplug the adapter the battery continues to work (but still shows the errors).Sometimes I don't get the internal error at all and windows shows perfectly the remaining power left within the battery, but when connecting the adapter or when the accu is fully charged, the computer shuts down and when rebooting the internal error comes again.  I did run the HP System Diagnostics Battery Test twice (once while showing the internal error and once while everything works fine), the first time it shows I have to replace the battery, the second time it states: ''The battery is working fine'' and shows a capacity of 80%.  I really don't know how to fix this issue, replacing the battery is quite expensive and I don't know if the battery is really damaged. It just charges and delivers power to my computer and except for the shutdowns and errors it seems to work perfectly. Are there any solutions to this, or is replacing the battery th... Read more

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RELEVANCY SCORE 59.6

My laptop is receiving an error page that states : internal battery error 601, may need to be replaced.I have had the laptop for under a year,and would like to know if this would be covered under a warranty of some kind or how do I need to go about getting this fixed?Thank you!











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A:Internal Battery Error: 601 on HP 15-u010dx 360 laptop

Hi, The 601 error is actually a little misleading - it actually refers to your notebooks main lithium ion battery and not the rtc ( cmos ) cell on the system board as it seems to suggest.  It generally starts to appear when the LiOH battery charge capacity has fallen below 25% of its original value.  Further details on this can be found on the following HP Document. http://support.hp.com/us-en/document/c01443470 The battery will be covered under the same term as your notebook, so just contact HP and arrange to have it replaced  - if needed, you can check your warranty status Here. If you live in the US, contact HP Here. If you are in another part of the world, start Here. Regards, DP-K

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RELEVANCY SCORE 58.8

Internal battery error. Boots up but does not connect to Microsoft.

A:HP notebook model 110-3530NR internal battery error

@takkylady? Shutdown the laptop then remove the MAIN battery. Now boot the laptop. Do you still receive the battery error??? REO

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RELEVANCY SCORE 58.8

Hi we have a hp pavilions dvds notebook that we are getting a startup message that the internal battery has a low percentage left. primary internal 601.... I read thru some of the forum questions and saw to check the battery status which I did and it said failed it doesnt give a percentage amount....The laptop is old and we dont really want to invest in a new battery.  Can the laptop be run on electrical power or will the laptop eventually shut down and never work again? ..... I'm not a techie so respond in simple terms please and thanks also the operating system is a microsoft window 7 but I'm not sure if it is 64 bit or not Thank you

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RELEVANCY SCORE 57.2

Both win7 and win10. This is much needed. 





_________________________________________________________ThinkPad T530-2394-3J8, i5-3380M 2.9GHz, Dual boot: Win10 Pro x64 1803 / Win7 Pro x64 . 4GB Sammy 250GB SSD. Fast!_____

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RELEVANCY SCORE 56.4

Hello, first all the facts: Model: Pavilion TS 11Year bought: 2013product Number: E2V68EA#ABDBattery test result: primary battery failed - replace (42)Error code: 0GF2MR - 6MW8H9 - XD7WXF - C0A503 The problem: I have noticed the very first time the battery did not fully charge up to 100% app. 1 1/2 years ago. Then it always stayed at about 75%. I made several battery tests, yet everything seemed to be fine. Two days ago, I noticed the battery was down to 7% - not charging even though it should be. I run some battery tests again and the error stated above suddenly came up. The HP battery test via the support center sated everything was okay, yet as I googled the primary battery failed message, I kind of got alarmed.  There is no warranty left and the touchscreen had to be disabled a couple of months ago, because it was not working properly as well. I hope for advises - does it actually make sense to try to repair it? Can this problem be repaired - as far as I understand, the primary battery means changing the removable battery won't help at all? Best wishes,Kristina 

A:battery test: primary battery failed - replace (42)

Hi,Replacing the main removable battery with a new battery preferably HP genuine battery is the solution to this.Manual: Page 27http://h10032.www1.hp.com/ctg/Manual/c03823315You need3-cell, 36-Wh, 3.20-Ah, Li-ion battery�, HP part number 729892-001�http://www.ebay.com/itm/281748237458?_mwBanner=1RegardsVisruth

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RELEVANCY SCORE 56.4

In Windows 10 - show No battery detected... and no charge anymore ref. Laptop battery problem or BUG - Envy 17ts-j041 in the BIOSthe primary battery SN - The number disappeared from the BIOS, Now only 000 00/00/1980 appears ... i will never buy any hp laptop  and  I recommend to anyone buying an hp notebook, If you want to be disappointed, frustrated, angry, For sure you will be disappointed

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RELEVANCY SCORE 54.8

Hoping this problem will be noticed by more people, the original post on this issue came from:https://forums.lenovo.com/t5/Linux-Discussion/T470-Linux-Power-Bridge-wrong-discharge-order/td-p/365...https://www.reddit.com/r/thinkpad/comments/63odjr/t470_battery_order_question_internal_discharges/ Brief description: same problem with OS including Win 10, Ubuntu 16.04, Gentoo etc. The internal battery always gets discharged first regardless its remaining power, which is generally harmless but seems not so good for the internal battery life. With my own T470 machine, updated with the latest 1.29 BIOS, this problem remains. According to searching results online, this little bug came with early versions of X's and T' including T460. PS: this issue had been successfully fixed with T460 via BIOS update 1.26, hoping it would be fixed with T470 sooner or later. Best regards. 

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RELEVANCY SCORE 54.8

Hi everyone, Title says it all, I know this topic of discharging internal battery first has been brought up a lot, and that the reason behind it is this: The T470s are designed to drain the battery with least wear first so as to degrade both batteries equally and prolong the laptop's overall battery life. However, as I'm using a new 61++ battery, clearly somethig is going wrong somewhere as the year old internal battery cannot be in better condition than the brand new external.https://gyazo.com/6c12f3f40514599d04d852a8589189ab Any ideas? Thanks!

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RELEVANCY SCORE 54.4

Please reply to this post if you are experiencing the following discharging problem, or would have a perfect solution to it. Many thanks in advance  When on battery, the Internal Battery discharges First, then, the External Battery. I got the machine around a week ago, and my internal battery has already gone through 8 cycles (when reviewed through the Thinkpad Vantage App). Yet, the external batter has only gone through 1 cycle. Given the ease of replacing the external battery, and that Thinkpad advertised a "hot swap" battery bridge feature, I do not find a rational for the current discharging behavior. There is a relevant posts on Reddit, but draining both of my batteries does not get things back to normal.External link: https://www.reddit.com/r/thinkpad/comments/83vqj5/t480_internal_battery_draining_first/

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RELEVANCY SCORE 54.4

Please reply to this post if you are experiencing the following discharging problem, or would have a perfect solution to it. Many thanks in advance  When on battery, the Internal Battery discharges First, then, the External Battery. I got the machine around a week ago, and my internal battery has already gone through 8 cycles (when reviewed through the Thinkpad Vantage App). Yet, the external batter has only gone through 1 cycle. Given the ease of replacing the external battery, and that Thinkpad advertised a "hot swap" battery bridge feature, I do not find a rational for the current discharging behavior. There is a relevant posts on Reddit, but draining both of my batteries does not get things back to normal.External link: https://www.reddit.com/r/thinkpad/comments/83vqj5/t480_internal_battery_draining_first/













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A:T480 battery discharge problem: internal battery goes first at all times!

This may be related:
 
https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/X270-discharge-internal-battery-first-bios-1-...
 
Z.

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RELEVANCY SCORE 54

Hdwr: Dell Dimension 8200, WinXP Pro.
System failed with no warning or performance problems.
Can't recall a single warning sign.
Current situation: Can't get past BIOS setup. Drives are not recognized.
an't access CD Rom drive or Hard Drive so I can't use solutions that are CD based.
Attempted fixes:
- battery tested ok, but I replaced it anyway
-downloaded MS XP boot disk. It renamed the CD drive R: and I could read CD's, but it is in Win98 format (dos) and "could not create swap files" to access I386 files
- tried floppy boot with selected I386 files... no good.
- tried switching boot order.
- tried unplugging ribbon cables and power cables
-tried holding "on" button for 30 sec. to "reset"
The hard drive is spinning and the light is on
The CD drive starts, as if in auto run mode, but then stops without reading boot files
The CD drive will run from the Microsoft XP boot floppy, so the drive is ok
Someone a lot smarter than I must have the solution. (No, I don't want to buy a new box right now).
Thx.
Ed
 

A:?WinXP Pro: boot error "Primary hard disk drive not found"

Hi, Ed from San Diego,
 
A couple of things that might help.
You say "The CD drive starts, as if in auto run mode, but then stops without reading boot files. The CD drive will run from the Microsoft XP boot floppy, so the drive is ok.". This ain't necessarily so !  Just because the drive is spinning it doesn't mean it is reading. Can you borrow a drive and swap it for your own ?
It's not holding in the 'On' button for 30 seconds that resets it, it is turning the power off from the computer for 30+ seconds that does this. You can turn it off either at the wall or at the switch on the back of the computer's power supply, both have the same effect.
 
I will admit that I am as much in the dark as you are about what has caused your problem. I have had computers crash and / or just stop running for a number of reasons over the years, but never a time when the BIOS refused to recognise drives. I do have the situation on my own computer, where I have three HDDs two of which are the same model, and the BIOS occasionally has got confused about which is which. All this results in is a message at boot time 'No operating system found'. And all this entails is going into the BIOS and swapping the drive order around.
 
Best of luck,
 
Chris Cosgrove

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RELEVANCY SCORE 54

Hi everyone, If you don't want to read everything, just scroll down to the underlined part  For 3 years now, my Y500 (gt650m sli, second gpu in Ultrabay) had been working fine. But now, there is a problem. My primary gpu, i.e. the one attached to the motherboard, not the one connected via Ultrabay, appears to be broken.The Problem:Occasionally, the primary gpu has malfunctions. Therefore, I have to use the device manager to switch it off. Otherwise, my laptop tends to reboot out of an instant after running for some time. There are times when I can use the gpu for several hours without any problems, but there also are times when I cannot use it at all. When I switch it off in the dev.man., move my notebook, and switch it on again, there is a probability that the gpu might work. Hence, I assume a hardware issue.The Story:The problem first appeared after a really nasty circumstance; I took my notebook with me in its bag (a rather fluffy bag to prevent the notebook from blows) and suddenly, I realised that the bag became hot. The reason was a Windows update started out of standby... The notebook crashed with 34% of the updates installed. Afterwards, I had to reinstall Windows or nothing would work. (The crash at 34% seems to originate in the empty battery, but that's not for sure)After the reinstallation, said issue occured for the first time. Hence, I reinstalled the OS several times. Currently, I am using the OS from the OKR with the automatic (inescapable) updat... Read more

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RELEVANCY SCORE 54

I finally upgraded from the X201 to X270. This is a refurbished mahcine from lenovo. My internal battery discharges very fast. I ran through the utilities. I was on for 2.5 hours surfing with Google Chrome and only had 20% left. Is this normal? If not, I will need to buy an extended battery. My X201 lifespan is much better.

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RELEVANCY SCORE 52.8

Dears,  I'm facing this issue in my Thinkpad X240 "Battery #1 not present", I've tried many solutions like BIOS/Power manager/Battery device manager update ... but nothing works out. At the power manager interface, I can recognize just the removable battery.Do you have please any suggestions to activate my internal battery ?  Thank you.

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RELEVANCY SCORE 52.4

Yesterday, I was browsing on my computer and heard a weird clicking noise when the CD drive was running. About a few minutes after that, Firefox froze so I did a hard reboot, and up comes this message:

"No boot sector on internal hard drive

No bootable devices--strike F1 to retry boot, F2 for setup utility
Press F5 to run onboard diagnostics."

I have no idea what it means, and I've been everywhere trying to do System Restore using the Windows 7 reinstallation disk, but unfortunately I couldn't create a restore point because my jump drive doesn't have enough space and Startup Repair couldn't solve my problem. I've even tried the bootrec.exe on Command Prompt but I had no idea what to do. This is the first time that this has happened to me. My laptop is a Dell Inspiron 1545 and I have Windows 7 Home Premium 64-bit.

I'm on a tight limb about this problem right now because my warranty expired in early June this year, and I don't have the money for them to look at it, let alone buy a brand-new hard drive. If anybody could help me with this problem soon I will be really grateful, seeing as I use my computer for school and I start my new classes next Monday evening.

Thank you!

A:No boot sector on internal hard drive error

I would Check the hard drive with the manufacturer's diagnostic tools.
Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.
HD Diagnostic

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RELEVANCY SCORE 52

Hi all

This is so confusing to me, and after three hours of finagling, I've decided to ask for help!

I have a Dell Studio 1737 laptop.

Inside are two hard drive bays.

Drive C --- contains my OS (Windows 10) and program files. --- 500 GB
Drive E --- contains my documents, pictures, etc. ---- 500 GB

Tonight, I bought a 2TB internal drive to upgrade my E drive (the documents, etc.)

So, I opened up the laptop, took out the existing drive, swapped in the new larger drive, closed up the laptop and restarted.

Upon trying to boot, I get a message

PXE-E61 : Media test failure
PXE-MOF: Exiting Broadcom
PXE ROM Opertaing system not found

which is rather odd, since my OS resides on the C drive that I haven't removed.

I booted to BIOS and made sure the C drive was still in the first position, and it was and tried rebooting. Same error message.

So, I plug in the old drive I just swapped out into a USB port and tried to boot from it through BIOS, and surprise, Windows starts up normally.

The only thing I can find in disk management is that the OS indeed resides on C: drive, but there's an OEM Partition for some reason on the old E: drive that I'm trying to replace. Could that be the cause of these problems?

I didn't think swapping out a smaller, non-OS drive would be this difficult but it's stymied me.

Any suggestions?

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RELEVANCY SCORE 51.2

I tried to include as much detail as possible because I'm hoping against hope my HDD isn't fried, but my timeline might be a bit off. Where I'm at right now is that the laptop is sitting turned off with the hopes of recovering the data when my new one arrives in 2-3 weeks.

I have (had ) the latest version of avast! home edition and Sygate Personal Firewall, and used Firefox and was very much strict with my security (cookies, javascript, and flash were all blocked by default).

Logical Timeline
1.) I get a BSOD, giving me a message about a Kernal Stack Error.
2.) I restart the computer and it freezes after the BIOS progress bar indicates it finished loading
3.) I "restart" it (no restart button, need to turn on and off) and go into setup. It takes a while to load. It detects the HDD and everything appears fine.
4.) I restart again, it freezes again.
5.) I restart again, and go to boot setup menu. Internal HDD is not listed under choices to boot from.
6.) Restart again and go into setup again, HDD is not listed with hardware specs, it says 'None".
7.) Restart again with XP CD. I watch as it loads all the things on the CD, but when it gets to "Starting Windows" it freezes.
8.) Restart again. Go into Setup, and see the HDD is again listed, it has reappeared.
9.) Restart again. XP CD loads this time, and I click to repair an existing Windows XP install. It tells me it can't detect an HDD and can... Read more

A:BSOD about kernel stack error, now BIOS only sometimes detect internal HDD (cant boot

Anyone?
 

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RELEVANCY SCORE 50.8

Need to know location and how-to replacement of a g7 pavilion primary battery. Thanks

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RELEVANCY SCORE 50.8

Hi. My Sleekbook shows me the 601 error.Just done the battery check with HP support assistant: error ID REOOWand UEFI shows me this: FAILURE ID RLN3VG-6HD8JV-MFPWWJ-CO8MO3 Battery status: REPLACESo, what now? Need to replace the internal battery? My poor baby is doomed?Need help, thanks! 

A:Primary Battery replacement

Hello @LadyHeron, Sorry to know !! Please read this document : http://support.hp.com/in-en/document/c01443470  Please reply to this post with complete Model and Product Number of your Notebook Click the below link for a guide on locating this information:http://support.hp.com/us-en/document/c00033108  Hope this helps, for any further queries reply to the post and feel free to join us again !!  **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP Employee 

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RELEVANCY SCORE 50

I need to replace my primary internal battery. What is the correct battery to purchase?

A:What battery do I need to purchase to replace the primary in...

@Trosclair? To better help you we would need the exact model number or product number of your laptop/desktop??? http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c00033108 REO

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RELEVANCY SCORE 50

Received Primary Replace 42 error. Product name:HP Pavilion Gaming NotebookProduct number:M0U21AVBIOS:F.54-09/22/2015Keyboard revision:91.18Total memory:16.00 GBProcessor name:Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz I purchased this laptop some time ago and started finally using it about 4 months ago (Work and a 2 yr old leaves little time to set-up a new machine and move everything over).  In October, I noticed my battery wouldn't keep a charge for long so I used my back-up battery to find the same issue was happening.  I finally got the chance to check for diagnostics today to receive this error.  I'm very concerned as my warranty officially expired on 11/6. Please advise what can be done.  I'm really hoping an exception can be made as the issue began in October. ID: PSKWTQ-7P18A7-MFPWLK-C0ER03 Thank you.

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RELEVANCY SCORE 50

Got my new T560 today, 18 May 2016.During the boot session I get the message that the fixed primary battery is not a Lenovo or Lenoco approved battery and so it will not be charged.And indeed, the 2d battery will charge to 100 %, and the primary battery doesn't anything. How is this possible?

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RELEVANCY SCORE 50

I got the same error, but a different Failure ID, and product ID. Failure ID: 608830-5Q987P-QFPH4K-C0FH03Product ID: A6S16UA#ABA I've had battery issues since the install of the Windows 10 update.ie: if you unplug the cord the system shuts down and does not run on battery power. It did not do this the day before when I was allowing the update to run...on the battery power! I have the HP Pavilion dv7-6b63us Thanks! Oh...and tried the BIOS date and time deal from the previous post...the date and time were both correct.

A:Re: battery check: primary-replace(40)

Hi @unicornsplay, Thank you for the inquiry. I hope you had a terrific weekend!    I grasp that you have verified the date and time are correct in the BIOS.However you got a different failure code, though. This error code is referring to the battery. What were the results when you tested and calibrated the battery. You could also try this step as it is possible that the Microsoft ACPI-Compliant Control Method Battery, which is basically the driver that communicates between the computer and the battery has become corrupted. Step 1. Go to Device Manager.Step 2. Select Batteries.Step 3. Right click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.Step 4. Click Uninstall.Step 5. At the prompt put a check in the box to remove the current driver.Step 6. Shutdown the computer.Step 7: Remove the battery for a minute and then put it back in.When the computer comes back up it should automatically find the driver.Step 8. Go to Device Manager.Step 9. Select Batteries.Step 10. Right click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.Step 11. Click "Search automatically for updated driver software". Do the same thing with Microsoft ACPI-Compliant Embedded Controller. Please let me know the outcome. 

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