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Lenovo repair ineffective on Flex 5 14", and now my device is out of warranty

Q: Lenovo repair ineffective on Flex 5 14", and now my device is out of warranty

I bought a Lenovo Flex 5 14" and at first really enjoyed the product, but it quickly had screen flickering issues. Thankfully, it was still in warranty, so I shipped it back and the LCD was replaced. However, the testing must not have been very rigorous at all because after a while, it still has the same flickering issue. The root cause analysis was incomplete, the problem was not completely fixed, and now my device is out of warranty. I tried to contact Lenovo months back, but because my device was out of warranty, I couldn't get through. Now I really need to use this laptop again and it is basically useless without an external monitor. I am very disatisfied with the level of service received.

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RELEVANCY SCORE 200
Preferred Solution: Lenovo repair ineffective on Flex 5 14", and now my device is out of warranty

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RELEVANCY SCORE 76.4

HiI have purchased Flex 5 14 in model last month from US when travelled there now as I started using it I have noticed strange sound in fan when the laptop is tilted vertically. When I tried to contact Lenovo support in India they informed me it cannot be serviced in India. Please support and let me know how my issue can be resolved.   ThanksSamar

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RELEVANCY SCORE 76.4

Hi All, I stay in Australia.  I recently bought a Flex 5 from USA and it is still under warranty. last month it crashed and is not powering on since. I contacted the Lenono Aus site and they advised me they don't have spare parts for this model with them and i have to contact the US team to get my laptop serviced. Can is ship my laptop to US for repair, do they support this etc.. What are are my options here. Can someone helpme with this. Regards,Ashwin 

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RELEVANCY SCORE 76.4

Hello, I recently purchased Lenovo Flex 5 (14") laptop (Part Number:  80XA0011US). This comes with 16.0GB DDR4 2133 MHz and 1TB 5400 RPM+128GB PCIe SSD.  I have 3 questions: 1) I am hoping I like the laptop. If for some reason, I want to return it, how many days I have? And, is that from the date of purchase or date of delivery?  2) I forgot to buy warranty with the purchase. How many days I have to buy warranty?  3) I bought accessory - Slim DVD Burner. Will this be attached to the laptop or is this an external one? Thanks!  

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RELEVANCY SCORE 73.2

Hi there,My Lenovo Flex 5's screen started to flick and sometimes most of the screen is covered by black flickering . When it is moved and especially when the screen is moved up or down the flickering appears. I bought this laptop new 3 weeks ago and I do not live in the United States and my laptop is not covered under international warranty plus it is not made in Brazil and it cannot be fixed in here because they do not have the necessary components.  Can I ship my laptop to the US for repair or is there something else I can do?Regards,Ana

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RELEVANCY SCORE 68.4

It all happens in Poland, but I am curious as to how customers are treated by Lenovo in other countries.  The story in short: An E31-70 laptop bought 5 July 2017, end of June - does not open due to broken hinge. the shop/service where I have bought the laptop contacts the customer support only to get back reply that I must have act with undue force thus the problem. But there are no traces of "undue force" treatment to the exterior, so upon pointing that out the support changes the tune and says that it is a "secondary failure" not under the warrranty because I should have reported immediately after the first signs that something is wrong. Since the first sign was that day, this is BS, again I point it out but unfortunately in their third communication Lenovo ultimately refuses to repair under warranty. Since I had to open the laptop pretty soon having data on hard disk which I had to access (work deadline), I decided to have my service conduct the repairs and contacted the customer rights advisor. According to her instructions I sent a request for reimbursement after having received the invoice. Lenovo refused again. So I am forced to enter judicial proceedings. I have heard that Lenovo does not try to escape responsibility for shoddy products in such blatant way in other countries. If anyone from the Lenovo is reading this sad story, I would be interested to hear their opinion...Z... Read more

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RELEVANCY SCORE 68.4

Having continuing problems with the Yoga 710-11 that is now out of warranty. Techical support advises that I must seek service from a local vendor/service location and the machine can no longer be returned to a Lenovo Depot Repair Center. I have spoken to a local vendor who said he would be able to have it serviced by Lenovo. Is that my only option for repair service at this time? Seems strange that I can not deal with the Lenovo Depot Repair Center as I have in the past with or with the warranty. Not really the type of service I expected from a former IBM Company. 

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RELEVANCY SCORE 67.6

My Lenovo Y700 is dead just passed warranty. I am wondering where I can send to have it repaired. Thanks,

A:Lenovo Y700 where to send for repair after expired warranty

Hi MikeY700,
 
Welcome to the Community Forums.
 
Here is the article guide for locating a service center:
 
How to Locate a Repair Center or Service Provider 
 
You can also review similar discussion here that can also get you options. Basically, the closest trusted service centers in your area can help as well as company/ campus IT department.
 
I hope this helps answer your query.
 
Regards

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RELEVANCY SCORE 67.2

Hey everybody I have Windows 8.1 Pro 64bit on a Lenovo Flex 2 - 15 machine. When I installed the windows the bluetooth was present and fully functional, but not having any WIFI functionality. After some strugling, I've finally managed to utilize the WIFI functionality, but I lost the Bluetooth after the installation. The "Wireless" entry in the "PC settings" doesn't exist! But I do have a "Bluetooth USB" entry in the "Device Manager", and in its status field it says: "This device is working properly." However in the bluetooth application (btmsrvview.exe) it says: "Error initializing local bluetooth device. Please make sure Bluetooth is enabled."I really don't know what I might have missed, Please help me

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RELEVANCY SCORE 66.8

My X1 Carbon 5 Gen was bought about two weeks. After one week, it has found Lib Switch problem with blank screen. I reported to Sydney Services Centre for warranty repair. They sent the Field Technician onsite to repair the X1 Carbon. Without any diagnostic, the Technician roughly peeled off the Bezel  of the LCD FRU  and then replaced the Glass of the LCD., The Lib Switch problem did not solve, but the LCD FRU (Assembly Panel) is damaged without loosen Bezel. I asked the Technician why he damaged the LCD FRU instead of replacing the whole FRU (thus, my orginial LCD FRU can be recoverable). He admitted that it is very unprofessional, but he just carried out the instruction order from Sydney Services Centre. I can complain to Sydney Service Centre as he cannot do anything to recover the original fitting of the LCD FRU. I call Sydney Service Centre requesting the replacement of the damaged LCD FRU. Their reply is that the Technician suggest just replacement of the Bezel sheet with his manual fitting. I will not accept my new X1 Carbon?s LCD FRU being damaged and remediated with manual fitting. It is very unprofessional that the replacement is not the whole LCD FRU, and damage my original LCD FRU for glass replacement. I am going to lodge the complaint against Sydney Services through ACCC if they refuse to recover my LCD FRU with new LCD FRU.

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RELEVANCY SCORE 66.8

I am writing this message in order to inform the Lenovo English Community about Lenovo Turkey's unjust and unlawful policies that neglect customer satisfaction and violate Turkish Consumer Rights Law. 3 weeks ago, I bought a brand new Lenovo Yoga 720, with the financial support of my university's scientific research projects office. But, once I opened the original case of my brand new laptop, I realized that there is a tiny crack on the bottom-left end of the LCD beneath the touch screen (see the attached picture). Afterwards, I contacted Lenovo Turkey Customer Service, and sent my laptop to them for free service. After initial inspection, however, they asked me to pay 1.092,92 TRY (approximately $290) for repair service. I told them that they can not ask for money for this service, because it is a defective good and according to national conumer rights law they  (as the producer/exporter of the good) are obliged to replace the defective good or repair it for free.  In response, they unlawfully denied my demands and claimed that the crack is a result of user error. But when I asked them to prove their claim, they couldn't. Because, as you my guess, there is no trace of damage or usage on the laptop that may have caused such crack! Although I sent my complaints to Lenovo Turkey by both e-mail and post, they did not reply. Now, I will use my legal rights before Turkish authorities to claim a replace or free repair serv... Read more

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RELEVANCY SCORE 66.4

My Lenovo ThinkPad X1 Carbon stopped charging a few weeks ago, so I shipped it to Lenovo for repair under the 1 year limited warranty. I called today to check in on the status, and was surprised to hear that Lenovo is considering this a "billable repair" due to damage to the port from force insert. This seems unfair--wouldn't forced insert on a charging port indiciate a problem with the port in the first place? Has anyone had this experience before? If so, I would appreciate any advice on how to convince Lenovo that they really should do the right thing and repair my faulty hardware. This seems like a convenient "out" for Lenovo to not have to do repairs they should really have to do. Thanks for the help. Nick

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RELEVANCY SCORE 65.2

 I don't have the touchscreen drivers anywhere in my device manager and wacom drivers has a code 10 of being unable to start. Windows 10 is up to date and the Wacom drivers is the latest one. Already tried uninstall the wacom drivers and restarting, tried reinstalling the drivers from the website after uninstall it, and looked everywhere for a solution. 

A:Lenovo Flex 5 - Wacom Device code 10 and missing touchscreen drivers

Found out that in order for the Windows 10 installation to detect the PCIe SSD, you have to go into the BIOS and change the SATA Controller Mode to AHCI.  Now that only leaves the Wacom drivers having a code 10 and the missing touch screen drivers.

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RELEVANCY SCORE 58.4

We always look to use our money in safe mode, in this topic digilatest.com can help you to save your money by prolonging your Lenovo product life by extending warranty period with an warranty plan. its provide benefits when your device ever breaks down after the Lenovo warranty expires, your have to spend some money to make repair. Now easy to extend or renew your product warranty period.  Instead we are recommend you to buy Lenovo warranty extended warranty plan,  its starts immediately after your product warranty expires and covers all the defects and malfunctions that comes by lenovo service centre. And it will in cheap price nearly 1000 INR to extend your product warranty. Repair will done with Lenovo service centres and Free pick and drop ( door delivery) and also can get replacement guarantee. All this will be done in fraction of days.  

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RELEVANCY SCORE 58.4

Here can check your Lenovo product warranty in simple and with latest techniques:The first thing you have to do is registration with lenovo website by filling with your personal data and purchase details like serial number and purchased date.Once that is done, you can begin creating a best service request. It will be keep you in safe mode to your product and money if your product suffers from any software problem it will keep you repair in free of cost under warranty period, this registration process can help you to check  your product warranty status.

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RELEVANCY SCORE 58.4

Hello All, My Flex 4-1580 just got back from the Lenovo Repair Center, where they fixed the backlight and the microphone. Thrilled, I opened it up and proceeded to play games on it for a few hours, then closed the laptop. When I come back and open it up, the top of the screen is cracked and the touch is permanantly clicking at the top of the page. Upon further investigation, I noticed that the screen case was not properly reinstalled, as there are gaps that did not exist before I sent the laptop to Lenovo. I want to know if this repair is covered by my original Lenovo Manufacturer's Warranty, as I have a third-party warranty that explicitly covers ADH repairs. I would assume that Lenovo would cover it, as the damage here was caused by their oversight, but I wanted to make sure. I'm going to call their customer service number when it opens tomorrow. Reply if you'd like an update with how it goes!

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RELEVANCY SCORE 57.6

Hello,
I want to know the warrant policy regarding the following issues:
I have a Lenovo Flex 2-14 laptop.
Will my warranty be void, if:
1. I upgrade my RAM to 12GB by making use of the two provided slots. 4 Gb Ram the implicit one and adding another 8 Gb Ram.
2. If I dual boot my laptop with Ubuntu Os.
Kindly let me know the warranty status in both the cases.
 
Mod's Edit: System model added to front of Subject line to improve visibility / clarity.
 










Solved!
Go to Solution.

A:Flex 2-14 - Warranty: Replacement policy

Hi wavare_ajinkya ,
 
Welcome to the Community Forums. 
 
As a general rule, CRU (customer replaceable parts ) will not void the warranty as listed from the hardware manual . However most upgrades on this model shows that such are considered FRU (field replaceable unit) , meaning you would have to open up additional parts and might require skill and specific tools thus CRU ID is N. (item6 page 72 ).
 
1. Upgrading your RAM however would not void any warranty.
We had same issue discussed on this thread . 
On quotes: " Similar to this query is this case  for the Z500 replacement of optical drive which is also a CRU Id - N and this thread. 
 
 
Warranty agreement :
 
What this Warranty Does not Cover 
- failure or damage resulting from misuse, abuse, accident, modification, unsuitable physical or operating environment, natural disasters, power surges, improper maintenance, or use not in accordance with product information materials 
-damage caused by a non-authorized service provider
-failure of, or damage caused by, any third party products, including those that Lenovo may provide or integrate into the Lenovo product at your request
 
Warranty is not covered if during the process of modification , damage or accidents may incur both on the replaced parts and the original devices ." 
 
The answer would be no , upgrading  the harddrive ,RAM will not void your warranty... Read more

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RELEVANCY SCORE 57.6

Hello!I received my laptop as requested in excellent shape. Two days ago, I smelt burning plastic coming out of the machine and it no longer comes on. I registered for my warranty and have more than 200 days left.Thing is, I'm in school out of the US and want it fixed and looked at.  What do I do?Please help. Thanks so much!PS: Nothing ever happened to the laptop. It never fell, over heated or made any weird noise. It just stopped working after the smell came out.

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RELEVANCY SCORE 56

I am currently using a Lenovo Flex 3 1470 and the keyboard for it stopped working and now I can't type any numbers or activate any function keys. I have spilled tea on my laptop and got it wet in the past so I am now looking to get my keyboard replaced.  I have managed to find some Flex 2 14 inch US keyboards on eBay for less than $20 that look exactly the same as the one on my laptop, but I can't be certain unless someone confirms.  Are the 2 keyboards the same? 

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RELEVANCY SCORE 56

Hi i got a question regarding the compatibility of the charger of lenovo flex 4 to the flex 5. I want to order the flex 4 charger because it is much cheaper than the flex5 one but i dont know if they re compatible. They look exactly the same so can someone please enlighten me??  

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RELEVANCY SCORE 56

I refer to another similar complain post, I just met a similar problem with lenovo bad screen quality and poor customer service. I bought Thinkpad T580 laptop last year and used in a  normal  environment (always on the desk in my home). One day I found there is a 2x2cm light/white spot on the screen bottom area, which can only be observed when the screen background is in white color. Lenovo told me that it's cased by outside pressure  and they are not covering my screen replacement  under warranty. I own another thinkpad x260 which use in my daily and oversea business travel for over three years and everything is still fine. That's why I purchase T580 for my home use. It is disppointing  that Lenovo can  not  stand behind their product and stand behind their promise to customers (warranty).  Lenovo advertises the Thinkpad T580 as following on their webside: "We test ThinkPads against 12 military-grade requirements and more than 200 quality checks to ensure they run in extreme conditions. From the arctic wilderness to desert dust storms, from zero-gravity to spills and drops, you can trust your T Series device to handle whatever life throws your way." I disgree with their statement and  not going to pay ~$295 parts+ ~30 labour total around 325 to fix my screen. Very disapointed with Lenovo quality and customer service, I won't consider Lenovo again if there is another choice.

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RELEVANCY SCORE 53.6

Hi everyone. I can see that people with other similar style Lenovo laptops (Yoga 900) complain about the same issue so was wondering if there is a solution or an optimized version of this software. I did an update of the BIOS and the Power Management driver and still a constant power usage.  Once the laptop is flipped the YMC detects it and turns off the keyboard functionality to prevent accidental presses and that is pretty much all until it flipped back and enabled. And all of this requires a constant high CPU usage? Any help would be highly appreciated. I also tried rolling back to older drivers without luck in decreasing this CPU hog usage. To put such load on a i5 6th gen CPU really implies an inferior service integration....

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RELEVANCY SCORE 53.6

Hi,I have spent a lot of time looking for a laptop which could meet my requirements. A week ago I bought this laptop and I love it, BUT the screen is giving me painful eyes just after like 30 minutes. I tried during the day, in the evening, to simulate different lightning conditions, tried to update BIOS and all drivers, playing with brighness, color setup, ... the same result. My girlfriend initially said that it can be it's only my perception, but then she tried to use it and got eye pain after like 30 minutes. I'm a programmer and she is a graphic designer, so we are used to spend like 10 hours a day in average behind a laptop, but we never get such a pain, as from this one, after like 30 mins. I tried to check if the laptop has PWM flickering. I tried to record the screen with my phone, and compare it to my older work laptop (Lenovo T520), which I never get an eye pain or headache from. The recording revealed a lot of backlight flickering on my old work laptop (like when you display a page with Google results, there were a lot of horizontal lines moving vertically over white google background), but not really on my new one. When I look very detailed at the video from the new laptop, I can maybe see like a tiny flickering on the font displaying google results, but nothing in the background white). So why would this new laptop give us immediately such a headache? Resolution, size of the fonts are eqactly the same as the old laptop sitting next to it.... Anyone can... Read more

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RELEVANCY SCORE 53.6

Hi,I have spent a lot of time looking for a laptop which could meet my requirements. A week ago I bought this laptop and I love it, BUT the screen is giving me painful eyes just after like 30 minutes. I tried during the day, in the evening, to simulate different lightning conditions, tried to update BIOS and all drivers, playing with brighness, color setup, ... the same result. My girlfriend initially said that it can be it's only my perception, but then she tried to use it and got eye pain after like 30 minutes. I'm a programmer and she is a graphic designer, so we are used to spend like 10 hours a day in average behind a laptop, but we never get such a pain, as from this one, after like 30 mins. I tried to check if the laptop has PWM flickering. I tried to record the screen with my phone, and compare it to my older work laptop (Lenovo T520), which I never get an eye pain or headache from. The recording revealed a lot of backlight flickering on my old work laptop (like when you display a page with Google results, there were a lot of horizontal lines moving vertically over white google background), but not really on my new one. When I look very detailed at the video from the new laptop, I can maybe see like a tiny flickering on the font displaying google results, but nothing in the background white). So why would this new laptop give us immediately such a headache? Resolution, size of the fonts are eqactly the same as the old laptop sitting next to it.... Anyone can... Read more

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RELEVANCY SCORE 52.8

So I have a Lenovo Flex 5 and a Lenovo Active Pen and the touchscreen works great with it. When I use writeIt by Lenovo, the pen has pressure sensitivity, but when I use any other software, I can't use that feature, and it is a pretty important one. Specifically, I need to use it with GIMP. I'm not sure if there's anything I can configure on that end for pressure sensitivity, but I hope there is some way I can use the pen for pressure sensitivity. Any help would be greatly appreciated

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RELEVANCY SCORE 52.8

I am totally disappointed in Lenovo's customer support. My lenovo 710s was bought less than 1 year ago (as of 10/6/2017, when I sent it in for repairs) and had 2 years warranty (1+1 year of extended warranty). I sent my laptop for repair due to a white spot issue on the monitor, affecting viewing of webpages and videos. However, the laptop was returned after 3 weeks without any fixes/repairs, as Lenovo claimed that it was a cosmetic issue. I wrote a message on their customer care website on 3/7/2017. However, they ignored me and there was no reply to date.  I thought Lenovo is a reliable and popular brand. However, it turned out to be a horrible decision, much to my dismay! 

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RELEVANCY SCORE 52

So a few months ago i bought a used lenovo P50. 32 gigs of ram, 6820hq, Quadro M2000M. I'm using it as a daily workstation. I payed quiet a bit for it but it's a good machine and i'm generally happy with it.  Of course, one of the reasons i payed well for it was that it had almost 2 years of top notch international warranty remaining. It came from a German company, has been bought for company use in a big pack of maybe 50 or more pieces.  When i was buying it i checked the international warranty using the machines serial number. The lenovo website said i have more then 500days of warranty remaining. So i bought the machine and have been using it since then. Recently i tought that i was having problems with a malufunctioning USB port. Turned out it was my USB drive, not the port. But since i was thinking about RMAing it, not knowing that the port is actually fine. I went checking how much warranty i have got left. (This was about 3 months after i bought the machine).  So i come to the lenovo warranty check, type my serial number in and a nice suprise is waiting for me there.  Warranty status: expired, 0 days left. Together with the text:  This machine was sold by the manufacturer without warranty. Claims for warranty service will be rejected by the manufacturer.Origin: Factory Warranty  So okay lenovo, i understand that sometimes you sell machines with no warranty because the reseller is going... Read more

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RELEVANCY SCORE 52

Hello, Earlier this year I had my laptop repaired due to issues with the touchscreen and mouse. My warranty then expired in the middle of this year. Now the hinges/cover that were removed to replace the screen are failing. (I also noticed that the cover clips were significantly damaged during the repair when it popped off) Do I have any options here to get this repaired? This was something they had to touch to do the earlier repair and something I could not touch under normal circumstances. Does anyone have any experiance with this? I can't find a good way to contact the warranty department due to my warrenty being expired.

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RELEVANCY SCORE 52

Hey guys, first time here and I just want to inform you that I'm not a genius so please talk like you're talking to a 9years old kid..

So my problem is as the title says.. Well it started when I opened my laptop from sleep mode then it was hanging up and then it suddenly turned blue with sad face.. I didn't read the problem clearly but i remember it saying a problem about "kernel_????_????"..

I tried to hard reset my laptop cause it was taking so much time then it ended up stuck on the logo... Now I'm the one with the blue sad face...



Hope you guys can help me as soon as possible., thanks in advance..

A:lenovo flex 15 is stuck on lenovo logo

Right, you mentioned it turned blue with a sad face, that is a Blue Screen of Death (or proper term is Kernel bugcheck) which indicates something has gone wrong.
In order to help we'll need the .dmp files.
Follow these instructions:

http://www.techsupportforum.com/foru...ta-452654.html

Post back the correct files in your next reply, do note that it would be helpful if you uploaded them in another reply and not edit your first post as I won't get a notification via email you've edited the post.
It just helps me get back to you easier.

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RELEVANCY SCORE 51.6

I have, under my care, an X260 laptop which has sustained damage to a corner of its casing. It does not appear to have affected the operability of the laptop. I submitted a ticket to get it repaired under the warranty but it comes back as a Depot repair. I have a hard time separating the employee from the laptop, especially for an indeterminate amount of time. Is not the bottom case just a shell? Can I contact someone to just get the part sent? I feel confident I can do a bottom case myself.

A:Take an in Warranty repair and do it myself

Does the machine have accidental damage coverage?  Normally, warranty won't cover physical case damage without accidental damage warranty..  In case of physical damage, depot repair is best in case something inside got damaged at the same time.  Also, the depot can move or replace stickers.

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RELEVANCY SCORE 51.6

Hello, I've requested a warranty service and received a FRU (memory) that is likely to solve my problem. Should I replace it myself or wait for a technician? Wouldn't self-service impact the warranty status (that's the first time I deal with warrany in US, so I want to double-check)?

A:Warranty repair

What kind of part?  Do you have on-site warranty?  Did you request on-site service?  What kind of machine?

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RELEVANCY SCORE 51.6

Hello, Has anyone sent in their laptop for repair recently? How was your service? I sent my Yoga-720 which should have taken 9 business days unless parts are out of stock. The last update I have is: 7/3/2018, 9:12:30 AM   Your machine arrived at the Lenovo Service Center on 2018-07-03 I have had some communication and they said that they switched repair facilities. This was escalated to a case manager who I was hoping to hear from yesterday. I was just checking if anyone had any recent experience with warranty repair because I am desperately trying to get my laptop (or a working laptop) back  Thanks 

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RELEVANCY SCORE 51.6

Howdy, Is it possible to get HP to fix a broken laptop (spillage has broken the keyboard) out of the laptops warranty? Failing that, are there any repair shops licensed/recommended by HP in the UK? Thanks  

A:Out of Warranty Repair (UK)

Is the damage confined to the keyboard? That is not expensive or difficult and just about any computer shop should be able to handle it and it is even possible in many cases to do it yourself.  Please let us know if you want to try replacement. If not the best way to go about it is to procure the part and take it and the laptop to a local shop.  Where are you located in the UK? See pages 74-77 of the Manual here: Service Manual https://www.youtube.com/watch?v=EuovxquGRFk The video is also useful. Removal of the keyboard part stops at about 7:50.  Post back with any more questions. 

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RELEVANCY SCORE 51.6

I would have thought there would be others with such an issue...but I couldn't find any answered question about my issue on the forums. My laptop purchased in dec-2013 has a broken left hinge part. As a result, I cannot open/close the lid without almost fully breaking the hinge. Even with the lid up, its extremely unstable. Needless to say, the laptop is out of commission at the moment. I am considering getting it repaired since it runs decently enough. Its out of warranty though. I tried to check my options at the HP Support portal and answered a few questions including serial and product# and the website stated that the warranty has expired and I need to pay for phone support. So, I know phone support is not going to fix the hinge issue and I am not sure why I am being asked to pay to just check on my options. I need to know the cost of the repair and the turnaround time.And, I opened up the back cover and tried to figure out what is wrong (basically, the mold attached to the base of the laptop that holds the screw connecting the hinge and the base is broken). I want to verify that HP will accept a laptop that was opened by the customer. Any HP support folks here that can answer my questions? Thanks.

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