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Unable to install important update

Q: Unable to install important update

I am having difficulty installing Microsoft .NET Framework 4.5.2 for Windows 7 x64-based Systems (KB2901983)

Download size: 52.4 MB

You may need to restart your computer for this update to take effect.

Update type: Recommended

The Microsoft .NET Framework 4.5.2 is a highly compatible, in-place update to the .NET Framework 4, 4.5 and 4.5.1. By using the .NET Framework 4.5.2 together with the C# or Visual Basic programming languages, you can write Windows Store apps. The .NET Framework
4.5.2 delivers better performance, reliability, and security than previous versions. After you install this update, you may have to restart your computer.

More information:
http://support.microsoft.com/kb/2901983" target="_blank" class="wLink">http://support.microsoft.com/kb/2901983

Help and Support:

Preferred Solution: Unable to install important update

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Unable to install important update

Is there any error message when this update installed failed? Is this failure occurs after system restart? Please try to boot into Safe Mode to install the update for test.Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

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I've been trying to install necessary business software on my office computer with no luck. When I initiate the "setup.exe" program it opens the program and hangs. All I see is the cursor turn into the hourglass and sit there. I can let this go on for an hour and nothing else happens. Immediately when I click anywhere on the screen "(not responding) appends itself to the titlebar at the top. I have to ctrl+alt+del to get out of it.

I've installed this same software flawlessly on six other computers here at work with no problems. I'm unsure what's wrong with this machine and would appreciate any help from anyone who might know where to start looking for a fix. I've ran HijackThis! and deleted everything unnecessary with the help of the "spyware" section of this site. Any other ideas?

A:Unable to install important software

Some antivirus software falsely sees a few executables as a threat and will hang them up. You might have to turn off your antivirus if you are installing trusted software.

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Through Windows update I tried to install the important KB4048957 and KB3098786 security updates, and both failed. Since they weren't being downloaded automatically with Windows Update, I downloaded them directly from Microsoft and attempted to install them
that way.

I got the following errors:

KB4048957 - "This update is not applicable to your computer" KB3098786 - "Installation Wizard does not apply, or is blocked by another condition on your computer."

Any ideas on why this would be? Every other update has worked besides these.


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My PC has told me that there's an important Windows 7 update to install, but whenever I try, I'm told that the installation has failed.

Attached is the pop up I get with the details of the failure.

Any ideas how I can remedy the error? Thanks.

A:Can't install Important Windows Update

Hi try running sfc /scannow How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

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Hi there. Please see the attached. I have been unable to instlal this Windows Security Update for some time. My computer always shows that it is available install when I want to shut down my computer, but no such luck.
I don't know why it wont let me. I don't even know if I have Office Power Point.
Any help would be much appreciated.

A:Cannot Install 'Important' Security Update

I have no idea what may be causing your problem, but you could try getting the update from the Windows Catalog site and see what happens; http://support.microsoft.com/kb/323166/en-us

If this works, you will be able to download an .exe file which you just doubleclick on to install. Be sure to read the instructions before using this method.

Alternatively, you could check your Add/Remove list first, just in case the update is already there, or you could run the Secunia Online Inspector, which will confirm whether or not the patch is missing. You will need an up to date version of Sun Java before the Inspector will run; http://secunia.com/vulnerability_scanning/online/

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I was doing a clean install and during the updates, I had one, KB2965788, that failed to install and hasn't reappeared for a second attempt.

I'm running Win 7 Pro x64. The error code is WindowsUpdate_80070308.

I'm not sure if this update is required for my system configuration or if there is some issue that needs to be detected and resolved.

Does anyone have any suggestions?


A:Failed Install KB2965788 - Important Update

My understanding that some system may require this KB and some don't.
My system do not have KB2965788 installed.

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Would it hurt not to install an important update if the program is not used?

I do not use anything "Live", but have it installed.

Does this leave me vulnerable if I don't?
Used as reference:
Windows Live Essentials 2011 (KB2434419)

A:Would it hurt not to install an important update if the program is...

No, it won't hurt anything. I don't use IE, so I don't install any of the "Important security updates"

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Hey All,

There seems to be an issue with MS latest security update for IE 11 on Windows 7. For MANY, not just me. All the other updates installed fine, last "patch Tuesday" but this one did not go through the automatic update process. Others are having the same issue. If you read here, it seems to be more of an "optional update." but MS did not push it through automatic updates on last Tuesday's patches. See here:


What's going on? Is this patch expected to go through at a later time, moved to optional, or what? I thought that ALL Windows Updates classified as important as long as Automatic Windows Update was turned on, went through?


A:Update for IE 11 KB-2929437 (April 8) Marked as Important- does not auto install?

That's the cumulative update that updates IE from 11.0.4 to 11.0.7.

I've got 4 computers with Windows 7 and IE11, and the update installed fine in all of them.

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I have several Updates that fail; 3 of which are classified as "Important." The updates get applied, I reboot, then after reaching 99%, I get the error message, "We would not complete your updates. Undoing changes."

KB2962409, 2967917, 2981580, and all versions for English Input Personalization Dictionary (e.g., 2881553) fail.

I connected with the Answer Desk and they told me to try the two-button reset (Volume Up + Power button) and then after reboot, try the updates again. Needless to say, I rolled my eyes, complied and, of course, it didn't work and I'm getting the same result.

The Answer Tech also told me that the 4 KBs I mentioned above will be pulled and replaced in a few days. I am skeptical but, regardless, I am still stuck with not being able to get those updates installed.

I'm running Windows 8.1 on a Surface Pro 2.

Any ideas? Thanks!

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Hi guys,

I'm wondering why this security patch for a zero day flaw in IE 11 is not checked by default? Surely it should be.

A:KB2964358 Important update (but not that important)

Don't know why.
I usually manually check one or right click on one & hide it.
I hide all bing desktop updates.

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I have a Windows 7 x64 machine that is permanently stuck trying to install the same update.
I have followed various posts off of MS websites to rename SoftareDistribution etc. but none have helped.
HAve tried
1. Boot intoClean Boot Mode and try updating again.
2. Run the Microsoft Fixit and see how it works.

How do I reset Windows Update components?

3. Try System Update Readiness tool by referring toWhat is the System Update Readiness Tool?.
4. Run
System File Checker tool and see how it works.

The WindowsUpdateClient log posts the error 0x80070bc9

CBS log has the following:
2012-09-22 15:09:44, Info                  CBS    Session: 30251211_3937697323 initialized by client WindowsUpdateAgent.
2012-09-22 15:10:49, Info                  CBS    Session: 30251212_293967167 initialized by client WindowsUpdateAgent.
2012-09-22 15:10:49, Info                  CBS    Appl: detect Parent, Package: WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256, Parent: Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.0.6000.16386,
Disposition = Detect, VersionComp: EQ, ServiceComp: GE, BuildComp: GE, Distribut... Read more

A:Windows Update loops with a "Restart your computer to install important updates"

Thanks Alex
I had already tried the steps in the post you linked.
In the end I have had to reinstall Windows 7 over the top (keeping all settings) and this has fixed the issue with Windows Updates.
It is frustrating that I could not find a solution as I do not like glossing over the issues without first finding a solution but unfortunately it was not my pc and time was against me.
Thanks for all the replies.

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I am unable to update the Kernel-mode driver framework ver 1.11 for windows 7 for x64-based systems (KB2685811). I get error: 80073712

Also, I am getting BSOD/stop errors in normal mode that say anything from:

-memory_management 0x0000000001a,

- "A device driver attempting to corrupt the system has been caught. The faulty driver currently being on the kernel stack must be replaced with a working version." GDRO.sys-
address fffff88000626a8f9, base at fffff88006269000, datestamp 49b9d125

I'm not sure if they are related.

When I run in safemode I do not get the BSOD. When in normal mode I will get BSOD consistently when running Norton Full System Scan, specifically when the full system scan gets to the Windows/system32 folder.

System specs:
Processor: Intel 2500K Core Duo Unleashed
MOBO: Gigabyte GA-p67A-UD3P
RAM: I have 4x4 Corsair Vengeance, only using 1 stick of 4GB corsair vengeance currently due to troubleshooting.
HDDs:Intel 180GB SSD and Western Digital Caviar Black 1.0 TB (empty)
PSU: corsair 750 watt
Soundcard: MOBO

When I canoo

A:Unable to install Windows Update: Update Kernel-mode driver framework

I, again, apologize for double posting. I figure I should include the host of other issues I'm having. Maybe they can all be inter related.

-my DVD/RW drive, when connected to mother board in ANY SATA slot, causes the BIOS screen to freeze forever. I have disconnected the drive at this time while trouble shooting. I have tried known-good SATA cables so I know it's either the DVD/RW drive or perhaps a driver or mobo failure.

-I have run the memory diagnostic tool in windows. No issues were reported.

-I have NOT run memtest86 because I do not have a disk drive connected.

-I have had stop-errors (BSODS) such as PFN_list_corrupt, System_service_Exception, Memory_management, IRQ_not_less_or_Equal
All of these could be a result of bad RAM.

I have purchased new RAM as a means to fix my problems. It seemed to work for 2 weeks, then the stop errors returned.

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Hey all,

So I am currently reinstalling Windows on my dad's old laptop after the hard drive decided up die on us, and I stumbled on a problem that's a bit too hard for me to fix.

Namely, I am completely unable to install any Windows Update. Not even MSE will install.

I tried running SURT, but got error code 0x8000247
I also tried running SFC /SCANNOW, it ran the verification fase until 98% and then stated that there where unfixable problems.

The displayed error codes are:
In WU: "8024A000"
In SURT: "0x8000247"
Whilst installing MSE: "0x80070643".

Attached you will find CBS.log and MSINFO with my system specs.
Cheers and many thanks in advance,

CBS.log MSINFO32.nfo

A:Windows Update error code 8024A000; unable to install any update.

That's very reminiscent of similar errors in Win7 - and I wouldn't be surprised to see it being non-genuine.
Please post an MGADiag report BEFORE doing the below potential fixes.

This may simply be caused by a bad set of Intel Storage Matrix Technology drivers -

Installing the Intel Drivers
try downloading and installing them from here -


Once complete, please reboot twice, then post another MGADiag report.

If nothing has changed, try this...

Please run the following commands in an Elevated Command Prompt


once complete, leave the system alone for at least an hour to rebuild the database, then reboot, and run another MGADiag report and post the results.

If neither of them work, we'll re-evaluate.

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I found some questionable files this week that had been downloaded by my son. I have since spent a great deal of time trying to scan and clean the computer. Each malware/spyware/anti-virus scanner has had varying levels of success.

It seems that the bulk of my issues have been resolved but I am still unable to install the following update from Microsoft: Cumulative Security Update for Internet Explorer 9 for Windows 7 for x64-based Systems (KB2719177)

Each time I try to update it, it aborts and gives me an error code (80073712), that is not showing up in any google searches or searches of microsoft's site.

Additionally, every time I shutdown or restart the computer it shows that new updates are being installed.

I am using Windows 7 home premium 64-bit.

Any help would be greatly appreciated. Thanks in advance.

A:Unable to install security update from Windows Update

I never got a reply here but for anyone having the same trouble I had I was able to resolve my issue by doing a "Repair Install".

I found the directions from another forum after I was able to find the root cause of the problem in c:\windows\IE9_main.log. Specifically this is what my log file said:
00:00.359: Started: 2012/07/21 (Y/M/D) 14:27:48.562 (local)
00:00.375: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.562: Command line: "C:\Windows\SoftwareDistribution\Download\Install\WU-IE9-Windows7-x64.exe" /WU-SILENT
00:00.671: INFO: Setup installer for Internet Explorer: 9.0.8112.16421
00:00.718: INFO: Previous version of Internet Explorer: 8.0.7601.17824
00:00.905: INFO: Checking if iexplore.exe's current version is between 9.0.6001.0...
00:00.936: INFO: ...and
00:00.967: INFO: Maximum version on which to run IEAK branding is:
00:01.014: INFO: iexplore.exe version check success. Install can proceed.
00:01.045: INFO: Trying to extract ID: 7006 (0) as "IE9-neutral.Extracted.cab"
00:05.023: INFO: Trying to extract ID: 5006 (0) as "IE9-support.cab"
00:06.584: INFO: Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:07.067: INFO: Windows 7 operating system detected.
00:07.192: INFO: Service pack major: 1
00:07.332: INFO: Service pack minor: 0
00:07.473: INFO: Service pack name: Service Pack 1
00:19... Read more

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So long story short i was continuously getting notification to install some particular updates again and again .

They were : KB2446704 , KB2418241 , KB2539631 . ( All of them are security updates for .net framework 2.0 sp2 and 3.5 sp1)

So whenever i installed them and restarted my pc they used to show up again . So today i decided to download Windows install clean up utility and uninstall and reinstall .net framework 2.0 sp2 .I uninstalled but when i tried to install it again i couldn't . It showed as a " setup error " .

Note :
Also i have an windows xp sp3 .

A:Can't install 3 windows update and now unable to install .netframework 2

Here's what I'd do, Caveat Emptor & all that stuff...1. Run the FixIt in KB 971187 - How to fix MSI software update registration corruption issues http://support.microsoft.com/kb/9711872. Retry the Update(s).3. If the Update(s) fail(s), proceed to Step 4.4. Download .Net Cleanup Utility: http://blogs.msdn.com/b/astebner/archive/2008/08/28/8904493.aspx5. By using the Cleanup Tool, uninstall all .Net Framework entries. (You will not be allowed to remove the .NET Framework 2.0 on Vista and 3.5 on Windows 7 because they are Operating System components.)6. Reboot.7. Download and install the .Net Framework 3.5 SP1 by clicking the link below (this will also install .Net Framework 2.0 SP2 and 3.0 SP2):http://www.microsoft.com/downloads/details.aspx?familyid=AB99342F-5D1A-413D-8319-81DA479AB0D7&displaylang=en8. Reboot9. Check for & install all important/critical updates/security patches/etc (do not select any optional .Net updates yet) for .Net thru Windows Update.Hope this helps.

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Here's another tricky one.
This important security update will not update. It is only 606Kb.
Microsoft says it is caused by a virus problem. I have Norton 360 installed. Norton say it is not a virus.
Microsoft say pay us $120 to fix it. I say I can't afford to pay that for something when I have no way of knowing exactly what the problem really is.
This has been going on since November 2014. All the other updates are installed immediately but not this one.

Security Update for Microsoft .NET Framework 2.0 SP2 on Windows Vista SP2 and Windows Server 2008 SP2 x86 (KB2968292)
Installation date: ‎9/‎04/‎2015 4:08 PM
Installation status: Failed
Error details: Code 800B0100
Update type: Important
A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.
More information:
MS14-057: Description of the security update for the .NET Framework 2.0 Service Pack 2 for Windows Vista Service Pack 2 and Windows Server 2008 Service Pack 2: October 14, 2014

Just noticed this more recent one failed to update -
Security Update for Windows Vista (KB2884256)
Installation date: ‎16/‎03/‎2015 5:43 PM
Installation status: Failed
Error details: ... Read more

A:Vista Important Update will not update. Error details: Code 800B0100

That error is not caused by a virus, it is caused by a file corruption
The readiness tool can correct the problem in many situations
What is the System Update Readiness Tool? - Windows Help

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be truthful to the public. I have been reading a lot about people ditching windows and going to Linux. I wonder why. wow I used to love and trust windows. now I don't know anymore. you all have become something other than wonderful like I used to think.
too bad. maybe I should learn Linux too. windows is probably a habit lots of people will learn to break. scary. Be honest about your updates. ty.

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Windows Vista SP1 (KB936330) update keeps coming back as important update after installing it several times. I look at updates history and it show the same update already installed several times. Service Pack 1 (KB936330). I don't see update for Service
Pack 2 though. Can someone advice please, I am not sure what to do. I'd appreciate an advice. Thank you

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Hi, I am having problems with the below security update
Security Update for SQL Server 2005 Service Pack 2 (KB960089)
which has been released in the past few days. Every time I go to install it, it fails an comes up with fail message - Error C0000005, when I go to help with this issue it takes me to vairous web pages relating to the error code, however not in relation to this updaate. Also I get a further Microsoft Windows notification box, "Hotfix Insatller Stopped working and was closed", message. I have tried to install this update 8+ times without success. Help required please.

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I've never had this happen before, but I'm getting the message "The following updates were not installed: Cumulative Security Update for ActiveX Killbits for Windows XP (KB956391)". I've tried like 50 times already.

I have my settings so that its suppose to download and install automatically

A:Unable to install update for windows xp

Try Dial-A-Fix. Maybe your installer just needs a flush. And Dial-A-Fix is very safe and will do the job. Download here from BleepingComputer: http://www.bleepingcomputer.com/forums/t/160132/how-to-use-dial-a-fix-to-repair-windows-internals-problems/

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Unable to install the Java 8 update 25.  My system is Windows 7, Home Premium, Service Pack 1.  When I tried to install the update using google chrome I received error code:  1603.  I've tried installing turning off my virus protection and it still kept giving me that same error code.  I deleted the downloads in my download files and I tried installing using iexplorer 11 and it seems as though I got further on the install, but it still couldn't get it complete.  It says it can't finish installing until I close the open files:  jp2launcher.exe  jp2launcher.exe  says I have 2 of those files open.  I can't seem to figure out where they are open at in my java. 
Can anyone help me solve this issue..
Thank you  Jojo

A:Unable to install the Java 8 update 25

Did you save the download to your desktop...and then install from the desktop?
FWIW:  Turning off your AV is not a good idea, IMO.

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I tried to update my dvd rw, but this is what I get.

A:Unable to install the firmware update

Make sure that all other ATAPI devices are disconnected, if possible. If the drive is no longer under warranty, try the PS0B stock flash from CodeGuys. Using this patched version may invalidate any warranty.

But, what is the reason for the upgrade? They just as often as not lead to problems.

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Hi Everyone,

To cut a long story short, I purchased a new Medion desktop pc very recently from Aldi which is running Windows 8. The problem is, I cannot get the Windows update (KB2770816) to install. I've searched the internet high and low and tried everything suggested, but still the problem persists.

I'll not go into great depth of this problem right now, as I really need to know first if I should be asking this forum about the problem, or instead Microsoft direct if that's possible?

If anyone could advise me on the next best step I'd really appreciate it.

Thanks in advance.



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I am unable to install "Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2736422)", ending in Error Code 800736B3 - Windows Update has encountered an unknown error. I have run SURT and the SFC scan. Attached is my CBS.zip. Thanks in advance.

A:Unable to install update KB2736422

hello celtic try this mate How do I reset Windows Update components?

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I am, as entitled, unable to update my quicktime, and thus, am unable to update or Re-install my iTunes. Unfortunately it was uninstalled, so i have no working method of refilling my iPod so i don't have to the same music everyday. Can someone please help me? If this helps, I'm working with Windows Vista, and the error message that appears when it is contemplating if there is enough space is "Folder Path " is invalid, is either over filled or empty" or something to that effect. Thank you in advance.

A:Unable to Update or Re-install Quicktime.

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Dear Subscribers and Contributors:
After three hours and probably 2 dozen reboots, I have given up and I will no longer try to update Windows 8 and will probably turn off automatic updates. It seems that I'm not alone in this issue and the internet is full of posting with frustrated clients.
Updating Win 8 has become more annoying than a root canal and at least the latter is purposeful.
It's hard to believe that Microsoft can't get its act together after all these years.
If anybody has found a viable solution to this problem (without returning to Win 7 or buying a Mac) please let me know.


A:Unable to install any Windows 8 update

Have you tried the MS Apps troubleshooter http://go.microsoft.com/fwlink/?LinkId=268423

Read that one guy had used it for some buggy Win 8 apps and it gave him some missing security settings that he wasn't aware existed - could be an unseemingly associated issue, but you could try the Win updates again after running it.

Someone else had found (via MS) that carrying over Office was the cause and uninstalling that resolved - but you've probably already come across these in your own search.

Also have you tried this with a clean boot ?

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Unable to install update KB2633171

Error: the file c:\windows\system32\ntoskrnl.exe is open or in use by another application. Close all the applications then Retry.

When I run DDS, it will run and make progress, but after about 15 minutes, the computer will freeze.

A:Unable to install update KB2633171


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I have a Similar problem in which I cannot install the latest windows 10 update I get to 75 percent and then it says it can’t continue and resets.
My computer is a Windows 7 machine upgraded to Windows 10.
I have ran sacs scan and it found corrupt files.
Done all the other scans that you have suggested and I did get that source/image is repairable.
Tried all the Command prompts DIM/Online and that would not work either.
Using Microsoft media creation I re download windows 10 Is Mounted it do a dad and pointed the DIM online source to F: it also says that  source fills could not be found.
I have even tried to reset Windows 10 but that encounters problems as well
I have even tried to reset windows through ISO and that encounters problems as well.
I don’t want to do a complete restore because I will Lose MS office that I paid for through my old work place an and my Windows 7 REG Key would not work with windows 10.
Can you suggest anything else.
Will any of these fix the issue
Windows Repair (All In One)
Tweaking.com Technicians Toolbox

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I'm unable to download Windows security updates (I use Windows XP-Pro) and I can't figure out why.

When Windows Automatic Updates attempts to download, it's unable to complete the installation. Here's a list of the updates that I was unable to unload today:
Security Update for Office 2003 (KB945185)
Security Update for Microsoft Works Suite 2005 (KB943973)
Security Update for Microsoft Office Word 2003 (KB950241)
Security Update for Microsoft Office Outlook 2003 (KB945432)
Security Update for Microsoft Office 2003 (KB947355)
Update for Microsoft Office Outlook 2003 Junk Email Filter (KB953465)
Security Update for Microsoft Office Excel 2003 (KB943985) v2
Update for Microsoft Office Outlook 2003 (KB953432)

I've tried turning off my spyware blocking software and disabled my antivirus software, too. I have no problem downloading other software from the internet.

Any ideas where I should look to for a solution to this problem?



A:Unable To Install Windows Update

Hello Rob

Work your way throught this little lot checking after each to see if the problem is fixed

Start/Run and type in the box
regsvr32 /s wuapi.dll

Repeat the above for all of the following dlls
regsvr32 /s wuaueng1.dll
regsvr32 /s wuaueng.dll
regsvr32 /s wucltui.dll
regsvr32 /s wups2.dll
regsvr32 /s wups.dll
regsvr32 /s wuweb.dll

This error is most likely caused by one of the following conditions:

1. The Windows Update Temporary folder is corrupted.
2. The Windows Update Agent 3.0 is not installed properly.
3. The Windows Installer 3.1 is corrupted.

NOTE: Some third party programs can also affect the Windows Update service. If you are running any third party applications such as Spyblocker, Internet or web accelerators (programs designed to boost the speed of the Internet connection), security or anti-virus programs (Norton, McAfee, etc.), temporarily disable or shut them down and then try accessing the Windows Update site later. Please be sure to enable them again when completing the update process.

Suggestion 1: Clean up Windows Update temporary folder
1. Click Start, Run, type: cmd and press Enter. Please run the following command in the opened window.

Net stop WuAuServ

2. Click Start, Run, type: %windir% and press Enter.
3. In the opened folder, rename the folder SoftwareDistribution to Sdold.
4. Click Start, Run, type: cmd and press Enter. Please r... Read more

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Can anyonehelp me with this I have been trying for the past few months to install these needed updates with no luck. I am getting 3 error messages.
1 -- error message # 8007000B

2 -- error message # 80070643

3 -- error message # 643

If someone can help with this it would be greatly appreciated.

Thanks in advance


A:Unable to install needed update's

Try these:

Error 1
1. Click Start, and then type cmd in the Start Search box.
2. In the search results list, right-click Command Prompt, and then click
Run as
3. When you are prompted by User Account Control, click Continue.
4. At the command prompt, type "fsutil resource setautoreset true C:\ ",
without the quotation marks and then
press ENTER.
5. Reboot your machine and try to update again

Error 2:
Method 1: Determine the status of the Office Source Engine service
To determine the status of the Office Source Engine service, follow these steps:1. Click Start, click Run, type services.msc, and then click OK.
2. In the list of services, double-click Office Source Engine.
3. View the Startup type list.
4. If the startup type is set to Disabled, change the startup type to Manual. To do this, click Manual in the Startup type list, and then click OK.
5. Try to install the Office update again.

Method 2: Repair the Ose.exe file
To repair the Ose.exe file, copy the Ose.exe file from the Office 2003 CD. To do this, follow these steps:1. Determine where the Ose.exe file is located. By default, the Ose.exe file is in the following location:
path:\Program Files\Common Files\Microsoft Shared\Source Engine\
2. Insert the Office 2003 CD in the CD drive.
3. Right-click Start, and then click Explore.
4. Use Microsoft Windows Explorer to locate the following folder on the Office 2003 CD:
5. Right-click the Ose.exe file, and then click ... Read more

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I am unable to install the Windows 10 Anniversary Update, keeps failing after second restart (at around 75%).

Machine is a relatively recent custom build, a little over 12 months old: Gigabyte B85M-HD3 (rev 2) mobo, i5-4460 CPU, Geforce GT 740 2GB GPU, 8GB RAM, Samsung 850 EVO 250GB SSD. Been running Windows 10 Pro 64-bit (1511) with no problems. sfc /scannow gives a clean bill of health. No apparent issues with drivers, Device Manager shows all good.

Tried installing via Windows Update and also via the downloaded Windows 10 Upgrade executable... same result. Everything goes well up until the second restart and then the start screen just hangs with the little circle of dots twiddling around indefinitely - up to 8 hours - and no hard drive activity whatsoever.

The only USB devices connected are my keyboard and mouse. I've tried installing in Clean Boot mode with all startup items and non-Microsoft services disabled... no difference. Tried increasing the size of the System Reserved partition from 350MB to 500MB... no difference. Tried installing while disconnected from the internet... no difference.

Downloaded the Windows 10 1607 ISO (which includes the Anniversary Update) and tried an upgrade install in Clean Boot mode, both with and without internet connection - installation froze at exactly the same place, after the second restart. Received the following error message upon recovering to previous version:

No idea where to go from here. Clean install is definitely... Read more

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Able to browse all the antivirus firewall websites, but cannot download any antivirus or firewall, nor can I update the existing antivirus or firewall. If i try to update or download any new antivirus then the error msg come's up & ask's me to check the internet connection. I can download & install all other softwares but not any of the security softwares.
DDS (Ver_09-01-18.01) - NTFSx86
Run by Home at 12:08:37.90 on Wed 01/21/2009
Internet Explorer: 8.0.6001.18241
Microsoft? Windows Vista? Home Premium 6.0.6001.1.1252.1.1033.18.1015.245 [GMT 5.5:30]
============== Running Processes ===============

C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork... Read more

A:Unable to install or update any antivirus / firewall

My name is Extremeboy (or EB for short), and I will be helping you with your log.We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a description of your problem, along with any steps you may have performed so far.If you do not make a reply in 5 days, we will need to close your topic.You may want to keep the link to this topic in your favourites. Alternatively, you can click the button at the top bar of this topic and Track this Topic. The topics you are tracking can be found here.Install Recovery Console and Run ComboFixDownload Combofix from any of the links below, and save it to your desktop. Link 1Link 2 Link 3Close/disable all anti-virus and anti-malware programs so they do not interfere with the running of ComboFix. Refer to this page if you are not sure how.Close any open windows, including this one.Double click on ComboFix.exe & follow the prompts.As part of it's process, ComboFix will check to see if the Microsoft Windows Recover... Read more

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Hello Everyone, I have an Envy 17 machine running windows 10 and I want to install the latest win 10 creators update. I ran the upgrade tool called "Windows10Upgrade9252.exe" and after it downloads everything and asks me to reboot the machine, after the reboot the update process starts with 0% but in a second it all stops and the machine reboots without any error message. I ranWindowsUpdateDiagnostic.diagcab but it did not help at all. The "windows  update" did not find any updates. It only tells "Good news! The Windows 10 Creators Update is on its way. Want to be one of the first to get it?" What could be the problem with my machine and how to figure it out how to solve this?Why am I unable to install Win10 creators update? Thank you in advance!  

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Found something that worked. Removed folders related to updates in C:\windows\softwaredistribution . WU went off without a hitch. Don't see a way to remove the thread. You may delete/lock this if you wish. Thanks anyways.

Thanks for your time. For some time now, Vista (64-bit) has not been able to install two updates on my computer, specifically KB943899 and 943411. The two always fail. Other updates that appear will come along and install fine, leaving these two as fails everytime. The code in Window's Update is 800736CC. I click "Get Help" and see nothing helpful.

I moved onto trying stand alone updates and they fail as well. Once downloaded, I run them, and get "wusa.exe - Bad Image C:\Windows\system31\wuapi.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support" followed by "Installer encountered an error: 0x800700c1 %1 is not a valid Win32 application". This is the same error for both WUs.

Did a little looking around, haven't seen anything at seems to match my problem exaclty. Did see some people with the same error message under Windows XP who were asked to Run sfc /purgecache and sfc /scannow. Did both, sfc /scannow results in a few minutes of scanning then the window closes at 100% with no information, I assume it had no problems to report.

Thanks again for y... Read more

A:Windows Update unable to install two updates.

1) Go to your "Windows\SoftwareDistribution\Download" folder. You should see
a bunch of folders with random looking names

2) Look in each of these folders until you find one that has a .cab file
with a name that contains the update number that failed (i.e.
Windows6.0-KB929427-x86-EXPRESS.cab or something similar). If you can't find
the cab file there should be some other file in the folder that indicates its

3) Backup then delete the entire folder (the one with the random looking
name) that contains that cab file

4) Repeat for each of the updates that are failing for you

5) You might have to reboot at this point but I didn't have to

6) Either wait for the updater to notify you or manually check for updates

7) The updates should be available for download again

8) Let the updater download and apply the previously failed updates and it
should work this time

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Hi, I have a clean install of Windows 10 where I am not able to install the latest Windows 1803 update. During the update process after some reboots Windows restores to earlier restore point. Afterwards I get error 0x80070002.  I have tried several times with the same error. Also tried the windows update repair tool, but no change. All drivers is up to date according to the Lenovo support driver download page.  Anyone else having problems with the 1803 update?  I have a Thinkpad X1 5th gen. PC. Model nummer 20HRS1MU00 Regards,Stian

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update for windows 2000- kb913670

I get a message that "updates were unable to sucessfully instal"

any ideas on what to do?

A:unable to install today's auto update

Skip it and move on with your day

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Hi all. I'm not able to install Security Update for Windows Media Player 11 for Windows XP (KB936782)

Everytime i click "Install", the installation will go on until it shows a message saying that the update could not be installed.

I can install the rest of my windows updates except for this particular one.

I've installed the WGA (genuine checker thingy), cleaned my registry but nothing works.

Solution please... Thanks.

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First off, thank you to whomever helps me work this out.

The problem: I have recently inherited a Eee PC c/XP sp3 and wanted to install Openoffice on it. Attempting to install open office triggered an error, which requested I update to the latest version of IE. Upon trying to activate windows update in order to install IE and any other necessary updates I run into a series of errors preventing me from activating it. I then tried to dwnld/install IE 8 from microsofts update page, which was on 50% successful. During the install I encounter a ieseptup.exe - Bad image error which reads:

The application or D:: C:\WINDOWS\System32\wuapi.dll is not a valid Windows image. Please check this against your installation diskette.

And that is where I am currently at.

A:Unable to activate windows update/install IE8

You do not need to update IE8 to install Open Office. Any browser Firefox, Chrome etc will work
For your other errors, go to Start/Run and type SFC /scannow put the XP CD in and it will replace any missing or corrupted files from the disc

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This problem had me stumped. I have IE 7.0 installed in all 3 computers, but this is happening in only 1 of them. When I attempt to install the KB931768 cumulative security update, an error message appears.

I have enclosed screenshots of the error message and of the "Tools - About Internet Explorer" window.

A:Solved: Unable To Get KB931768 Update For IE 7.0 To Install

The problem has been solved. Thread closed.


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Get Error Code, 8007371B.

Have run Malware Bytes and AVG anti virus.

Advice appreciated.

Thank you in advance.

A:Unable to install Update Service Pack 1

CheckSUR found and fixed a problem which could have caused the error message you got.

Please do another Check for Updates, then attempt to install ONLY the oldest update found.

If it fails, post the C:\Windows\windowsupdate.log file.

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Whenever I try to install the latest windows update I keep getting this. Is it importent, or is there anything I can do about it? Thank you for any help you can lend me.


A:Solved: Unable to install Windows update

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Something is preventing my computer from downloading an important Security update. How can this be fixed? See details below:

Security Update for Windows Media Format Runtime 11 for Windows Vista for x64-based Systems (KB954155)
Installation date: ‎11/‎17/‎2009 8:36 PM
Installation status: Failed
Error details: Code 80073712
Update type: Important
A security issue has been identified that could allow an unauthenticated remote attacker to compromise your system and gain control over it. You can help protect your system by installing this update from Microsoft. After you install this update, you may have to restart your system.
More information:
Microsoft Security Bulletin MS09-051 - Critical: Vulnerabilities in Windows Media Runtime Could Allow Remote Code Execution (975682)
Help and Support:
Microsoft Support

A:Security update unable to download and install

Error details: Code 80073712

This error address to corruption in C:\Windows\Servicing and C:\Windows\WinSxS folders.

Solutions: filling missing files (only if damages are not too big),Repair Instalation,System Restore.

Prepare below logs:

.Run cmd.exe with administrative previlliges (right click on cmd.exe as admin) and type:

sfc /scannow

when it finish type the following commnad:

findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt

on your desktop appear sfcdetails.txt - it will be needed to diagnose

2.If you ran Readiness Tool,it should create CheckSur.log file in C:\Windows\Logs\CBS folder

both files: CheckSur.log,sfcdetails.txt pack and attache to post

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Hello, I recently upgraded my PC to Windows 10 (Version 10.0.17763.134 ). I went to download drivers page and downloaded this driver for the display adaptor:https://download.lenovo.com/consumer/mobiles/45l101af.exe After the setup extracted the installer and the installer was run, the following error was shown:  However, I can confirm that this was the setup (Driver) that is available for my laptop, from here:https://pcsupport.lenovo.com/in/en/products/laptops-and-netbooks/lenovo-g-series-laptops/g50-80/80e5... Clicking "Yes" on that dialog box redirects to Intel's site, wherein they mention this:  Why did I get this error?
Your computer manufacturer customizes drivers that run Intel® components on your machine.

What can I do?
You should contact your computer manufacturer to get the latest driver. Here's my laptop's specs:Model: Lenovo G50-80E5OS: Windows 10 x64, Latest version as on date. Regards.

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Hi All,

I dont know if any one will be able to help me but thought I would give it a tryn.

Here is the story.

I have a desktop and my wife has a laptop. I, not knowing much about computers, posted a thread in the network forums to get help setting up a home network for us for when she is home.

After getting the network set up everything was working fine. My wife went to bed so I done some updates on her laptop. Windows updates and driver updates.

Well she took the laptop to work with her the next day and when she went to log in..it started loading her personal settings and then got a warning saying that windows was unable to load the stored personal profile. Possible causes are insuffucent security rights or corrupt personal profile. I posted this problem in my thread n the network forum since i thought maybe it had something to do with just setting up the home network.

Got a reply that basicly said i would need to delete and create a new profile. So i thought I would use system restore and then just go through the network setup again.

This worked fine except now I can not get ITune to load. I double click on the desktop short cut and get a message saying "ITunes has encountered a problem and needs to close. We are sorry for the incovience. Send error repot to microsoft or dont send."

I have tried uninstalling and reinstalling several times and still no luck getting it to work. Have tried redownloading thinking I got a bad download. Still no luck.
I finally ... Read more

A:Solved: Unable to Install Windows Update

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I am having problems updating Java on Windows XP Home. I am getting an error when trying to install the latest version saying something like "unable to download Java' "download failed"

I have no Java showing in add/remove programs to remove so I can reinstall. I have also run JavaRA to cleanup old versions of Java and am still unable to download/install.

I have tried to download the manual patcher and am still getting the same error.

Any help is appreciated.


A:[SOLVED] Unable to update/install Java

Hello jamisz!

I had a similar problem with one of the machines I have at home. I also tried running JavaRA to clean up previous version of Java that might have been installed incorrectly, but to no avail. What worked for me was deleting the folder that had the JRE inside. It should be located in a similar directory as this:


C:\Program Files\Java

Completely remove that folder, then remove the folder:



After deleting these two files, empty your recycle bin and restart your system. Upon restarting, download the latest version of Java from this location:

Download Java for Windows Firefox

Installation should be smooth. Sorry if this is a bit simple and crude of a solution, but it worked for me, so it's worth a try. If by chance those two files that need to be removed are not there, it might have something to do with your registry.

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