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Strictly Audio-Related Serious Event 9 Errors (The device, \Device\Ide\IdePort0...)

Q: Strictly Audio-Related Serious Event 9 Errors (The device, \Device\Ide\IdePort0...)

I have a 5-year-old Asus z70Va laptop. The hard drive is a PATA, and the system is running XP Home SP3. The problem I am about to describe started roughly a year ago, and has re-occurred at least 5-6 times.

I will be listening to audio (off the main hdd, not the DVD drive) when the problem starts -- usually streaming audio, though it has also happened twice when Outlook was playing a wav file as part of an Outlook rule I set up to flag emails from a particular sender. Interestingly, the error has *never* occurred when I have been playing a video file with audio.

What happens is that the music will sound as if it is getting "stuck" on one note or passage. It sounds distorted. It may pass quickly, but then will happen again ten-thirty minutes later, even if I stop and later restart the audio file (or stream). Once it recurs, I end up with this message in Event Viewer (System):

Event 9: The device, \Device\Ide\IdePort0, did not respond within the timeout period.

If I don't stop the audio immediately, the distorted and very discordant "stuck" audio continues, leading to a series of Event 9's before I can stop the player. But about every other time that happens, I *can't* stop the player; instead the computer freezes up (sometimes going to a BSOD), and when I restart I find that I now also have a series of bad block errors on a previously clean drive (usually 2 bad clusters).

So I end up replacing the drive, but then a month or two later the same thing happens all over again. In fact, I'm starting to lose count.

One other possible pertinent (and strange) factor: Every few weeks, my audio goes out completely, and I have learned that I have to gently "whack" the side of the pc, near where the sound board is, with the ball of my hand to get audio back. But I see absolutely NO timing correlation between these sound-goes-out episodes and the Event 9 issues I described. In fact, they're usually at least a week apart from each other.

I've searched and searched re Event 9, and have found no other reports where it is being related directly to the kind of audio symptoms that precede it for me (or audio at all, for that matter, except in the case of CD/DVD). Since I've replaced that hard drive numerous times now, I have to believe the Event-9 crashes are causing the (previously fresh and clean) hdd problems, rather than vice versa.

Any suggestions for diagnosis or things to try? I've checked to ensure that the Transfer Mode for the IDE Channel hasn't switched from "DMA if available" to PIO. Is my situation due perhaps a bad and/or poorly-seated audio board? I know I've seen suggestions that faulty cabling can cause Error 9's, but again a key point is that the error happens *exclusively* when audio is playing and does the distortion/stuck thing. I've never encountered the error at any other time.


Preferred Solution: Strictly Audio-Related Serious Event 9 Errors (The device, \Device\Ide\IdePort0...)

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

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A: Strictly Audio-Related Serious Event 9 Errors (The device, \Device\Ide\IdePort0...)

The audio is just a coincidence, not a symptom.

Bad sectors are a sign of a hardware issue with the HDD. Software won't cause bad sectors on a HDD. I'd suspect a bad HDD. If you have replaced the HDD multiple times, then there is an underlying hardware issue (ie: motherboard/controller issue or power).

Also, if you have to "whack" anything, there is a hardware issue. It's typically a sign of a loose of faulty connection. Otherwise "whacking" it wouldn't do anything.

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I have a Dell Latitude CPiA 366 laptop that intermittently freezes or blue screens. I updated the system BIOS and ran scandisk. The machine is currently stable but I am noticing the following system event viewer error which keeps reoccuring:

"the device, \device\ide\ideport0, did not respond within the timeout period"

This is Event ID 9, Source Atapi.

Micro$oft has an article in its' knowledge base regarding this which point to outdated hardware or firmware. Is the hard drive going bad on this machine? Please advise.

A:\device\ide\ideport0 did not respond within the timeout period

It could be. This error sometimes appears when a drive or controller is having problems.

Try getting a diagnostic program that has drive testing.

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I checked the Event Viewer log and I saw 4 instances of this error. These 4 instances happened today:

"The driver detected a controller error on \Device\Ide\IdePort0."

I never had this kind of error once.

This is the XML view:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="atapi" />
<EventID Qualifiers="49156">11</EventID>
<TimeCreated SystemTime="2011-05-17T08:38:03.439Z" />
<Security />
- <EventData>

* I didn't installed any hardware, nor installed any software this past week.
* After this error, I didn't noticed any weird thing on my laptop. My laptop was running as usual, but I am troubled by it.
* I'm also running Vista
* I ran Malwarebytes (full scan) and Kaspersky (quick-scan). It didn't detect anything.

* I would like to know if this kind of error is a critical one... Read more

A:The driver detected a controller error on \Device\Ide\IdePort0.

Are you having any problems with the system?

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Error from Event Viewer. This error registers every or twice a second.

The driver detected a controller error on \Device\Ide\IdePort0.

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="atapi" />
<EventID Qualifiers="49156">11</EventID>
<TimeCreated SystemTime="2008-05-22T12:25:34.420Z" />
<Security />
- <EventData>

Problems I'm encountering:
1. Arial font disappears every boot-up. Everything that uses an Arial font will be italicized.
2. HDD diagnostic utilities won't work
3. Sometimes, the HDD LED will light continuously, but no signs and sounds of reading from the HDD. After lighting continuously, everything on the monitor will be gone and there will be a BSOD. The computer will restart by itself but will fail to detect IDE drives

System specs (attached)

A:The driver detected a controller error on \Device\Ide\IdePort0.

Well it states a controller error in your first (or only) HardDrive

This can be:
Your HardDrive (sometimes you may notice that it's noisy, or clunking)
Your IDE data cable (can be just a faulty data cable to the HardDrive)
Faulty IDE0 port on Motherboard (you could try plugging it into IDE1 - where the CD/DVD is)
Faulty Motherboard (Oh dear, no comment)
Sometimes it can even be the CD/DVD drive causing the issue (try unplugging it from the M/b)

That's about all

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Today I looked through the Event Manager Utility of Windows XP and I've seen this error there, about 15 times.

The device, \Device\Harddisk2\D, has a bad block.

Event 7.

Does this mean that I have a bad on my HDD or could it be some error, like windows can't read a corrupted file?
Thank you!

A:The device, \Device\Harddisk2\D, has a bad block. - Event 7 in Event Manger.

Backing it up and reformatting it may help. Before that, error check it.

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[ Name]


[ Qualifiers]





[ SystemTime]








Binary data:
In Words
0000: 00100000 00000001 00000000 C004000B
0008: 00000002 C0000185 00000000 00000000
0010: 00000000 00000000 00000000 00000000
0018: 00000000 00001004
In Bytes
0000: 00 00 10 00 01 00 00 00 ........
0008: 00 00 00 00 0B 00 04 C0 .......À
0010: 02 00 00 00 85 01 00 C0 ....?..À
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: 00 00 00 00 00 00 00 00 ........
0030: 00 00 00 00 04 10 00 00 ........

A:System EventID 11 atapi controller error on \Device\Ide\IdePort0 ==> what KB-No. from Windows Update causes this bad performance issue for several times???

In almost all cases, these messages are posted because of hardware problems. The source may be the controller or (more probably) a device that is attached
to the controller. The hardware problem can be poor cabling, incorrect termination or transfer rate settings, slow device relinquishment of the SCSI bus, a faulty device, or in rare cases, a poorly written device driver.
Please go to Device Manger to update the IDE controller driver to check the result.
Alex ZhaoPlease remember to click ?Mark as Answer? on the post that helps you, and to click ?Unmark as Answer? if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

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I don’t know what to do next with creeping Event ID 129, iaStorA “Reset to device, \Device\RaidPort0, was issued.” on my Precision M4700 running Win7/64 SP1.
I don’t know exactly when it started (but at least 2 months ago, the approx. size of my Windows System log), but lately I noticed unexpected system freezes; since they mostly (if not always) happen when I launch or use a particular, demanding application, I first thought it was a software problem.
But eventually I had the idea to look at the Windows logs, and noticed a relatively large number of Event ID 129, iaStorA “Reset to device, \Device\RaidPort0, was issued.” which, as I understand it, is a symptom of a low-level hardware issue with the (system) disk or controller. And I then noticed that these Events appeared right after the system “freezes”, which can be as soft as that app freezing (and then, one of the CPU cores is maxed out for process “System Interrupts – Deferred Procedure Calls and Interrupt Service Routines”: as soon as this process drops its CPU usage back to normal, the app “unfreezes” and finishes to load/work) or as hard as the system becoming severely unresponsive, with mouse and cursor locked etc.
I ran the Dell diagnostics on this system, and neither the disk nor the other hardware components reported issues there. Digging deeper, I eventually noticed an “abnormal” number of ECC errors for the offending disk S... Read more

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I frequently notice device enumeration issues which often get resolved once I remove and reconnect the USB Device.
This is the error I noticed in the Event Logs at the time of error:

Fault bucket , type 0
Event Name: PnPRequestAdditionalSoftware
Response: Not available
Cab Id: 0

Problem signature:
P1: x64
P2: USB\VID_0404&PID_040B&REV_012=
P4: 0409
P5: input.inf
P6: *

Attached files:

These files may be available here:

Analysis symbol: 
Rechecking for solution: 0
Report Id: 3a22f79e-a19b-11e9-91c7-f04da2204020
Report Status: 4
Hashed bucket: %22
Cab Guid: %23

Can you please help me understand what the above error indicates?

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I have this event in event veiwer and i havent noticed anything out of the ordinary currently Regardless of my computer having some other issues currently. I have read some forums and some of the microsoft forums are saying that it is not a microsoft
issue (hope my post helps direct those who dont know that if that is the case) I am wondering if having the storage controllers enabled are throwing up this warning?

Log Name:      System
Source:        amd_sata
Date:          7/20/2012 11:16:54 AM
Event ID:      129
Task Category: None
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      Bill-PC-1
Reset to device, \Device\RaidPort0, was issued.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <Provider Name="amd_sata" />
    <EventID Qualifiers="32772">129</EventID>
    <TimeCreated SystemTime="2012-07-20T16:16:54.900559300Z... Read more

A:Event 129, amd_sata Reset to device, \Device\RaidPort0, was issued.

Jraid.sys is part of JMicron JMB36X RAID Driver developed by JMicron Technology. The event log means if a device is not working properly,  its driver fails to load when Windows starts. If you don't configure RAID, you can disable these controllers.

Meanwhile, please update the BIOS, chipset, controller driver from computer manufacturer's website manually for a test.
Niki Han
TechNet Community Support

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I have a DELL XPS 13 9343.I have made a Clean install of Windows 10 and downloaded drivers from dell.com.I am also running Hyper-V.I get repeated Warnings in my System Envent Viewer saying:
Reset to device, \Device\RaidPort0, was issued.Source: storahci
Just Before i get these events my computer freezes for 10-20 sec. and I can´t do anything.This is very anoying and I hope there is a fix for this?Thanks in advance.

A:Reset to device, \Device\RaidPort0, was issued. Event id: 129 storahci

I am also experiencing this issue on an Inspiron 7437 and have been attempting to find a solution for several months now. I have done clean installs of windows 10 as well and I have posted on the Dell forums with no response. Same exact issue except the source for me is iaStora.

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Our disk drive light was always flashing so we checked the event log.  Every 4-6 seconds an iaStorAVC warning 129 is entered in the event log as: Reset to device, \Device\RaidPort0, was issued.
Whatever is going on every few seconds has to be bogging down our HP Pavilion Media Center computer running Windows 10.  Our system has an SSD boot drive installed a year ago and a new 6TB Western Digital Black data drive that replaced a failing Western
Digital 4TB Blue drive.  We used to use RAID on this machine, but now have just the two independent drives listed above.  What is generating this warning, how is it affecting our system performance, and how can we stop it from happening?

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i desperately need some help here.

i made a huge mistake by running some 3rd party disk defagmenter and got the blue screen of death. after that i lost about 5% of my files and a ton of my programs stopped working. i did NOT have system restore turned on. most programs i was able to reinstall, but easy cd creator was not one of them. i followed the instructions for upper/lower values in the registry from microsoft and that removed the unsafe drivers message, but then i love all audio and my A, D and E drives. now the D and E drives are back, A is still gone.

i cannot reinstall any of the drivers, i either get a error code 39 or code 19.

when i try to uninstall the drivers from the device manager, the computer recoginzes them upon reboot, but says it cannot copy files like usbscan.sys, ksuser.ll, stream.sys... etc.

it also says that no audio device is installed.

please help, i have a lot of videos for a professional exam that i have to watch and can't because i don't have sound. thanks in advance, i've googled myself to death.

Manufacturer : Dell Computer Corporation
Mainboard : Dell Computer Corporation Dimension 8200
Chipset : Intel i850
Processor : Intel Pentium 4 @ 2200 MHz
Physical Memory : 1024 MB (4 x 256 RDRAM )
Video Card : Nvidia Corp GeForce2 MX/MX 400 [NV11]
Hard Disk : WDC (40 GB)
CD-Rom Drive : _NEC NR-7900A
Monitor Type : Dell Computer DELL M991 - 18 inches
Network Card : Davicom Semiconductor Inc DM910... Read more

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i have a windows xp computer by compaq. when i go to my control panel and click on sounds and audio device properties it tells me that i have no audio device. i have the original speakers and checked how they were turned on and if they were properly plugged into my computer. i have checked the volume on the speaker or if it was muted. when i go to my volume control i recieve a pop up informing me "there are no active mixer devices avaliable. to install miixer devices, go to control panel, click printers and other hardware, and then add hardware". after i recieve the popup it tells me the program will now close. i have tried installing the program but i cannot find the correct installliation method. i have tried updating my computer with microsoft but my internet will not load the web page.

A:please help with audio device errors

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when i try to burned one dvd the system shoe me the error "Reset to device, \Device\RaidPort1, was issued."

MB: MSI k9n sli platinium
chipset: NVIDIA? nForce 570 SLI MCP
MEM: 4 gigas
HD: 3 hard disk (2x80 gigas and 1 500 gigas) all in diferent port sata and without
T.V. Nvidia 9800 GT 1 giga
CPU AMD X2 4000

in another computer with other specification and another dvd burn show me the next error

"An error was detected on device \Device\CdRom0 during a paging operation."
chipset: ATI
MEM: 2 gigas
HD: 1 hard disk (250 gigas) all in diferent port sata and without particion
CPU AMD X2 4000

i have windows 7 64 bit in both with full update and without service pak 1

A:EVENT ID 129 Reset to device, \Device\RaidPort1, was issued.

So I've been having this issue as well, since I know how frustrating it is to have PC problems figure I'd report back with my findings

I was spending hours troubleshooting my raid array, drivers, etc...Turns out just by re-seating the sata cables/molex connectors on the mother board and the drives themselves solved the issue. I ran my PC for about 6 hours last night and no errors whereas before I used to get them every 15-20 seconds.

Hope this helps everyone!

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Hi to all.

On my Dell OptiPlex 755 E6550 2.33, I've had intermittent issues with the headphone socket suddenly stopping working for quite some time,sometimes problem is auto detected and fixed, sometimes I download a driver or three to resolve. This time nothing is helping no matter what drivers I've tried. Have Win 7 Ultimate installed with just on-board sound. No sound or audio shows up in device manager? Are 755's fickle with on-board sound or just too many sound drivers installed? Any ideas please.

A:Dell OptiPlex 755 No Audio Output device and no Sound/Audio in Device Manager

There could be multiple hidden audio devices.
* Press windows key + R* Enter cmd, click OK* Type cd\ [press Enter]* Type set devmgr_show_nonpresent_devices=1 [press Enter]* Type devmgmt.msc [press Enter]* Once the Device Manager opens, open Sound and see if you have multiple grey out items. If yes, delete them, then restart the computer and retest

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Hello all,
well, lately I've been getting these generic win32 error messages every thime I start the computer. The first time my laptop kept freezing when I try to send the error report so I've stopped doing that now. Since then, I've also realised that my audio system stops working every time I start my computer. In the control Pannel, it says 'no audio device'. Then I went online for help and I've learnt a way of making the audio device work by uninstall and then re-installing my AC'97 audio codecs. But I was having to do this every time I restart my laptop. Today, there was some problems when I was installing the multimedia audio device, and it gave me the message 'The drivers for this device are not installed. (Code 28)'. After I restarted my laptop and carried out my uninstalling and re-installing, the sound worked, however, the audio icon on the start bar disappeared and also my start bar turned into the windows classic design.
I have a Asus A6000 series notebook and just installed a HP printer. and before this I was constantly getting Stop 0x00000008e errors.

Well there's a lot wrong with my laptop and I'll be very grateful if anyone can help.
Thank You.

A:generic win32 error, no audio device and stop errors

hello & welcome to TSF,

now what i need to do is go to your (device manager)

now once there you will want to select from the toolbar of the window(veiw) then a drop down menu / from it you will select (show all hidden devices)

now if you see any (red or yellow) quotation marks , make a note of what they

now go to the (event veiwer) this is thru the (administrator tools) in the cintrol panel
here you will find 3 to 4 subcatagories

you will want to check each of them for this is where windows keeps track of all errors
now you will want to make notes of the errors that have been recorded ( you do not have to make notes of double entries just of the dates of their happenings )

then get back to us


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Hi, i just recently got my convertible laptop. I have found ou that the audio doesn't work due to there being no audio output device installed, and after researching, I found out that there was a problem with the the Intel SST Audio Device. The device status stated:  "The drivers for this device are not installed. (Code 28)There are no compatible drivers for this device.To find a driver for this device, click Update Driver." I tried updating the driver but the computer could not find any drivers for the device.  Can anybody fix this for me please? Thank You.

A:No Audio Output Device installed and Intel SST Audio Device ...

Hi @JD_gin?,Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your HP Pavilion x2 Notebook and issues with sound drivers not installed correctly. In the Device Manager, right-click on Double-click on Sound, video, and game controllers and select all that are listed and uninstall the Driver Software. Here is the download to the Realtek High-Definition (HD) Audio Driversp69248.exe. You could  try using the Windows Update Troubleshooting tool to fix any updates that have not come through for Windows.  Please restart the Notebook twice to make sure all update have been completed! You could also try in the Device Manager, click the arrow next to Display Adaptors to expand that categoryRight-click on Graphics and select Update Driver Software if more than 1 Graphics adapter do 1 at a time.Choose the option to Search Automatically for Updated Driver Software.The Notebook should find and automatically install the updated driverAfter the installation is complete, restart your Notebook.Please let me know how this goes.You can say thanks for trying to help by clicking the Thumbs Up below!.Thanks.

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acidentally uninstalled my speakers in the device manager...how do i reinstall them

A:Audio device - Reinstalling audio after removal from device manager

This is the Chat & Socialize forum :rolleyes:
We cannot supply technical support in this forum
You could select: Audio and Video forum, for your issue

Hi ypamela0912 :wave:

Please read the following:

B00kWyrm said:

You should read how to post a new thread in this Guide.Click to expand...


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I have been trouble shooting my sound for quite some time with no results. I've deleted and reinstalled drivers, checked bios, etc. no luck.here are my speccy details:http://speccy.piriform.com/results/hABYADp66DTHtJPioAZ4aF0and here's an example of the messages i'm recieving.

A:No Audio Output Device Installed/ Audio Device Disabled

What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?

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I'm trying to fix an hp pavillion dv6704nr laptop running windows vista home premium. It has the little red x on the speaker in the lower right hand corner. The owner said it has been there for some months. I have tried downloading the current audio drivers for the computer but every time I try to install the driver, I get an error that says the device couldn't be found.

The first time i restarted the computer, after the driver installation failed, the audio came back and worked fine, until I had to restart the computer. Now I keep getting the same error and nothing i have found so far online has helped.

There are no yellow triangles in the device manager and the device list isn't showing the category for "sound, video and gaming etc." at all.

Please help. I did a search but the other threads didn't solve this problem for me.
Thanks in advance.

A:No audio device installed error and devices wont show in Device Manager

I see three different audio driver packages at http://h10025.www1.hp.com/ewfrf/wc/softwar...ct=3646926#N661.You need to find the right one to install. If you install one and the system doesn't work properly...please uninstall it before trying the next one.Installing the wrong one won't do anything harmful to your system...it just won't do any good to leave it installed.Louis

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The AUDIO FADE PROBLEM is an issue with this laptop and I am wondering if it is related to the above.
I have upgraded to the latest BIOS and drivers using the Dell Product Support pages.
Every other day I have to reinstall the Realtek Audio Device to get audio from streaming media.
The current Driver Version is from Realtek Semiconductor Corp. Date 12/08/2016 which is what it defaults to upon reinstall.
I suspect that for whatever reason Dell has not yet come up with a fix. Has it something to do with the fact that although I bought the laptop new, it had been upgraded from Windows 8 to 10? (A fact that I only discovered later)

A:Inspiron 13 5368 2-in-1 High Definition Audio Device in Device Manager - no available driver

There are a couple of suggestions about the fading issue in the Recent Issues FAQ, under Inspiron 5368.

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For six months or so, I've had a problem where my laptop's audio will stop working. The red "X" appears over the volume icon in the system tray and audio will not function whatsoever. Until now, rebooting has been 99% successful at restoring the audio until it eventually fails again. But in the last three days, my normal quick fix no longer does the trick. Apparently my laptop can no longer find the actual Conexant 20672 SmartAudio HD hardware on the motherboard. This is a T520 laptop running Win 7 with SP1. The T520 is roughly six years old, so I realize the hardware's age might be a factor. There are definitely other issues related to its age (general performance sluggishness, inability to wake up from sleep mode, backup no longer works correctly) and I will eventually have to replace the laptop. But in the meantime, solving this persistent audio issue will buy me at least a few more months, so it's worth fixing to me. I've found dozens of threads that suggest reinstalling the device drivers, which of course I have tried several times using the drivers here. The problem: After rebooting, the device manager still doesn't list any playback device ("No audio devices are installed") even with both "Show Disabled Devices" and "Show Disconnected Devices" checked. Similarly, when I run the 8aad14ww.exe device installer, it terminates with an error message ("Driver Installation Failed: Could not find the device for this driver").  Has the hardware itself ac... Read more

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I have an AMD 2.1 athlon, i try and re-install my C-MEDIA AC97 Audio Device, i dont have the CD and i dont know how to fix this

A:Solution Title: Device cannot start (CODE 10) - C-MEDIA AC97 Audio Device - How can I

Try THIS site, just enter C-MEDIA AC 97 or similar in the search box. Install drivers.


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I would like to watch videos on my Windows laptop and have the audio play from my Android phone. Is this possible?

The reason I want to do this is my audio jack on my laptop seems to be broken. I'm often in the library or others places where headphones are essential.

A:How to Stream Audio on Android Device while keeping Video on Windows Device

That would be very difficult.
Lets first find out if your if your Audio jack is broken.
Go to Start/Search and type devmgmt.msc Right click the devmgmt results and Run As Administrator. In the Elevated Device Manager are there any yellow flags? If so, these devices need drivers installed.
What is the make and model# of your laptop? Go to the manufacturers support/download drivers and type in your make and model# or service tag # and download the Chipset and Audio driver for your computer.

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Hi Malware Specialist!

I started out in the "Am I infected?" Forum and a junior specialist sent me here to get further help, here is the link to the 4 logs I ran for him:

For several days I have been trying to complete the preliminary steps required by this forum, I can not back up to windows/microsoft program (Backup Configuration not valid 0X8100029), but hopefully the two other programs I used were successful, namely cobaine and driveimage. At the end of the driveimage session, it frozen and there was "Globalroot\device" followed by various endings. Then it completed and said finished. Also it went to blue screen the firsttime I tried to run GMER and rebooted.

The main problems of slow programs from startup, no devices in device manager, no audio device and no printing capability began after I ran some kids software games that kinda of frozen the computer, although I believe whatever is making my computer upset has been there for awhile and may have something to do with remnants of roxio 2009 and other shared folders. In services it says "Configuration Manager machine selected for remote communication is not available at this time."

Reliablity Performance Monitor stated failed system services: audio srv, EMDMGmt, Mccicm service, Shared Access ICS, SysMain, Tapisrv, Wudfsvc and LanmanWorkstation ... Read more

A:Globalroot\Device causing empty device manager? No audio and print?

Hi,Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.Please subscribe to this topic, if you haven't already. Click the Watch This Topic button at the top on the right.

Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

Please reply to this post so I know you are there.The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.Once I receive a reply then I will return with your first instructions.Thanks

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My integrated speakers and audio port do not seem to be working. It happened after I was playing around with bluetooth trying to get that to work. Now only bluetooth is able to connect. 
So far I have tried:
System restore
Deleting and redownloading audio drivers
Adding legacy hardware for Realtek
ePSA test was able to hear the tones
The audio logo has a red X through it and only the bluetooth headphones drivers appear in device manager. Any ideas what might be the issue and how to solve them? 

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Hey! First things first, I'm running an Aspire V3-772g laptop. After the recent Windows 10 update, I was having issues getting past the lock screen (took AGES to get to the point where I could input my password) and it had been a while, so I reformatted ('reset my PC' deleting all files) - this actually didn't solve my problem, so I used Rufus with a Windows 10 iso from Microsoft to delete all partitions and REALLY start fresh. Ever since, the laptop is running like a dream--in all but one respect. It seems like no matter WHAT I do, I CANNOT get my HDMI audio / TV to appear as an option in Playback Devices (yes, disabled devices is ticked). Looking in Device Manager, the High Definition Audio Device has an exclamation mark is throwing a code 10 - device unable to start. I've tried uninstalling it, tried installing all drivers from Intel's V3-772g page including chipset, updated my graphics driver / Realtek / Intel HD audio drivers... and yet, nothing. Ran /sfc, ran /chkdsk, nothing. I read something that led me to believe .NET framework might be part of the issue--and I did actually have quite a bit of difficulty getting 3.5 installed / functional, but I finally did...... and still, nothing!! I'm seriously losing my mind. I'm having to run my surround sound through an auxiliary cable into the laptop, which is just sacrilege and a fraction of the quality. If there is ANYTHING, ANYONE can suggest beyond the above, please do!!

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I had some trouble last night and today with getting rid of a virus. Now that it is gone, I am having sound problems (maybe related, maybe not). This morning, when I opened iTunes I got a message that there was no audio device detected. After trying several things, I rebooted. Magically, I could play music again. However, a short while later, I again got an error message telling me that there is no audio device found, even though it shows up in Device Manager as working properly. The problem goes away for a short time after I reboot, but returns. It is Realtek AC 97. Why won't my computer keep recognizing it?

(It tried going to Realtek's site to download an update. It has updates for Windows 98, 95, etc., but not for XP. Or at least I couldn't find it.)

A:Solved: Audio device not found; listed in Device Manager

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I am having a problem isolating an indication in the Device Manager with the High Definition Audio Device. I have Intel Graphics with this machine. The OS is W10 Pro. I loaded the audio driver for Windows 7 64 bit, but that did not make any difference. The Device Manager indicates that "This device cannot start (Code 10)" Driver Date 7/9/2015 / Version - 10.0.10240.16384 / Microsoft Driver Details Tab - Value = High Definition Audio Device From the Events Tab - (Information)Device HDAUDIO\FUNC_01&VEN_8086&DEV_2804&SUBSYS_80860101&REV_1000\4&36c4990c&0&0301 requires further installation.     Any guidance is greatly appreciated. 


View Solution.

A:High Definition Audio Device - Device Cannot Start (Code 10)

Hi @JS2045 The problem HD audio device you are seeing is the Intel HDMI audio device that needs a driver. I looked around for a W10 driver for the hardware ID you posted, and can't find one. You don't need that device unless you want/need audio through the display port. The only suggestion I can offer would be to try the W7 Intel graphics driver from your notebook's support and driver page, but install it this way...so that you just target the problem audio device... Download, but don't run this graphics driver... http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=4095873&swItemId=ob_127914_1&swEnvOid=4059 Download and install this free file utility.  64 bit is the second file listed. http://www.7-zip.org/ After you install 7-zip, right click on the graphics driver file you downloaded, and select 7-zip from the list of items. Have 7-Zip Extract to: and let it extract the driver to the folder name (sp64360). Go to the device manager and click on the problem Intel HD audio device needing the driver. Click on the driver tab.  Click on Update Driver. Select the Browse my computer for driver software option, and browse to the driver folder 7-Zip created. Make sure the Include Subfolders box is checked, and see if the driver installs that way. Then reboot. If you explore the driver folder 7-zip created, and open the DisplayAudio folder, you will find the setup informa... Read more

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My IDT audio works fine and my laptop's sound works fine, but when I hoop up my laptop to my TV through a HDMI cord I get my laptop's video output displayed on my TV but no sound from my laptop is output to my TV. I think the problem is because there is something wrong with my High Definition Audio Device. It has a yellow triangle next to it with a ! in the middle of the yellow triangle in device manager under Sound, video, and game controllers. And when I click properties on the High Definition Audio Device, it says, " This device cannot start. (Code 10) {Operation Failed} The requested operation was unsuccessful". Any help would be great. Windows 10 is CLEAN installed on a NEW HARD DRIVE. I DID NOT upgrade, windows 10 was clean installed from a disk.

A:High Definition Audio Device, Code 10 device cannot start, y...

Hi: Yes, that is the Intel HDMI audio device that is having a problem. See if this works...right click on it, and select uninstall. Check the Uninstall Driver box and restart the PC. Hopefully the HDMI audio driver will reinstall itself properly. If not, I have one other trick up my sleeve.

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I was wondering if you could give me some advice on a current computer issue.

So, I've got my TV hooked up to my PC as an extra monitor via HDMI. Up until last night I was able to get audio from my PC to be played/heard/whatever through the TV.

Earlier in the evening, I saw a bunch of Windows Updates needing to be installed, so I installed them. One update was for the Intel Graphics Card, wasn't able to be installed because of Windows Update Error 80070103 (which apparently appears when Windows tries to install something already installed). I didn't think much of it at the time and proceeded with the post-install restart (TV's HDMI audio was still working at this point).

Shortly after the restart (upon resuming watching the video from before), I noticed that the TV's HDMI audio was no longer playing. I checked the Audio Device manager to see if it somehow got deactivated and found that it was no longer listed as a possible playback device. I double-checked to make sure unactivated devices weren't being hidden from view (which they weren't).

I tried un-plugging the HDMI device, restarting, re-plugging - to no avail. I try replugging the HDMI cable into a different port on the back of the TV.

I then try to do a system restore to before the installed the updates but that didn't work (Windows said they it was unable to restore anything so no settings were changed).

I try to re-install the Intel Graphics update via Windows Update but I get that Erro... Read more

A:HDMI Audio Device No Longer Appears as Playback Device

If you have NVIDIA GE Force, that suggests it is the active video device, rather than the Intel. Check the Device Manager, Sounds section to see what is listed and if there are any error codes for the NVIDIA HDMI Audio.

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C-Media AC97 Audio Device. This device cannot start. (Code 10).

Sound hardware on ASUS Mobo will not work after installing Windows 7. Latest drivers installed. Don't know what else to try?

A:C-Media AC97 Audio Device. This device cannot start.

Hi eiger3970

If your PC is decktop or tower change sound card.

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I am on son's Clevo laptop and they tell me they have not had sound for a very long time.

I check, download and install latest drivers from the Clevo website, but still no sound.

I have deleted all device drivers and allowed Windows to rediscover the drivers again - everything went well but found a PCI device that could not find drivers for so put the yellow Exclamation Mark - but still no Audio Device.

I checked the BIOS, there is no option to turn on/off the sound so I presume audio is turned on as everything is integrated, but still the Sounds and Audio Device Properties says that there are No Audio Devices. So either the device is faulty or there is some other way of being able to get the computer to recognise the Audio Devices.

If there is any suggestion(s) it would be greatly appreciated.


A:Onboard sound but 'No Audio Device' in device properties

Sometimes kids overdrive the audio chips until they overheat and burn out. If burned out, it will not detect.
Might be time to disable the onboard sound and install an external sound card and software.

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I'm frustrated. <sigh>

Hopefully someone can give me some insight as to why all of the sudden my computer is telling me that my audio and media devices are gone.

My volume control is gone from the task-bar and everything in my system is telling me that I have no audio devices anymore. In 'Sounds & Audio Devices' (in the Control Panel) it tells me that I have no audio device (which used to be SB Live!). Under the Audio tab, SBLive! is gone from there now too and the only thing listed under "sound playback" is 'Modem #2 Line Playback'.

I've reinstalled SBLive! and this didn't fix anything.
In the Device Manager the following have a "!" next to them:

Microsoft Kernel Acoustic Echo Canceller
Microsoft Kernel Audio Splitter
The properties for both of these items list the following error:
Windows cannot load the device driver for this hardware because there is a duplicate device already running in the system. (Code 42)

I also was told that it might help to delete the Upper and Lower filter settings in the following Registry Key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
Needless to say... this didn't help either.

Anyone have any suggestions as to how I can get my sound working again?
Please let me know if you need me to post any additional information here!


A:No audio device or active media device anymore

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Oh man... all I did was re-boot my computer and now this! As far as I am aware, I have updated nothing, downgraded nothing, windows auto update is turned off, my device was working before... had the drivers, because I was listening to music a couple of hours ago. what information can I give you lovely sweet technicians to help me out or narrow down the problem? **NOTE Re-booting again doesn't help, but maybe it's a one in 3 Chance?

A:No Audio Device/The drivers for this device are not installed. (Code 28)

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editlease move this thread to Windows 7, guess it fits in better there

Hi everyone, I got a hard question (well, at least I believe it is).

When I plug my usb headset into my computer it automatically becomes the default/standard device - which is fine. When I play music, play games all the sound comes out of my headset.
But lets say I want the music to be played out of my speakers instead of my headset, is that possible using WMP11? Any other software I can use to accomplish this?

Another situation would be a friend watching a movie on my TV through my computer while I am gaming at the same time on my computer monitor. I am forced to plug out my headset and mute my game so the people watching a movie on my tv don't hear the ingame sound.

Is there any way to force a program (or at least WMP11) to play out of a different audio device than the one which ISN'T the default/standard playback device?

I just asked all of my colleagues (we are computer technicians), no-one knew ^^

A:Solved: Playback Audio through different device than the Default Device - Possible?

Hah, finally found out all by my self ^^

Windows Media Player 11 -> Tools -> Options -> Devices -> Speakers -> "Select the audio device."

As simple as that, amazing I haven't noticed that before - I've looked through the settings of WMP11 tons of times to no avail.

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After installing Window XP Home my system lost it's audio device. I check Controls+Sounds and Audio Devices=No Audio Device. How can I install an audio device.

A:No Audio Device on System How to Install Audio Device

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I have Windows XP Home Edition w/ Service Pack 2 on a Dell Dimension 2400. No audio devices detected. When I open Device Manager it is completely blank - no devices of any kind are shown. Same with Hardware. I haven't made any recent changes to anything having to do with audio, just a System Restore or two, and I don't know if the problem started before or after that.

Edit: Ok, I got the devices to show up by enabling Plug and Play. None of them have the yellow exclamation mark. Gonna try troubleshooting the audio devices...

Troubleshooting didn't work, updating drivers didn't work, Windows Help and Support was no help.

Please help

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Hi guys, found this site while looking around online for advice and am hoping someone can help.

My system is 18 month old and on and off as had problems with crashing, up to recently it has always been a kernel power 41 error but only happened occasionally so I just put up with it.

Recently the system has been hanging completely, sometimes I'll get a "windows explorer has stopped responding" message but the system is usually non responsive so I have to force shut down.

I have attached screenshots of the event viewer error log and of speedfan as I'm not sure if it may be an overheat problem or not. I have a spare hdd ready to put a new os on if it is the hdd failing, got a feeling it's not going to be that easy though and the mini tower is not the easiest to work with. Any advice or guidance here is welcome

A Happy New Year To You All

A:Device: \Device\RaidPort0 Errors

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All these events happen AFTER waking from sleep, they don't show up any other time
I just bought it a few days ago and after the first time it went to sleep I started receiving
these errors..after searching it appears that Dell seems to have a particular issue since Windows Vista
Bluetooth adapter is a Qualcomm Atheros card .

Log Name: System
Source: BTHUSB
Date: 12/20/2014 5:41:26 PM
Event ID: 17
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: ***********
The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<Provider Name="BTHUSB" />
<EventID Qualifiers="49157">17</EventID>
<TimeCreated SystemTime="2014-12-20T22:41:26.059250800Z" />
<Security />
-------------------------... Read more

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I installed Windows Vista using my computers recovery disk. Everything was working fine untill I updated windows. After the last restart (after the updates) I notice that I am getthing this icon on the bottom right:

And if I try to open the Volume controls it opens this window:

I removed Windows Vista and now Im using Windows 7 (and thats why I came to this forum) in the hopes that it would fix the issue but it didnt. On Device manager I have no Sound devices:

Any ideas on how I can fix this issue?

A:No audio device on device manager

So yesterday I started my laptop and the audio magically started working. When I turned it on this morning its showing the same issue as before. This is confusing.

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i've read some of your previous threads but i dont understand about mobos and pcis pls help me. it all started when my msn messenger's alerts stopped making their sounds whenever someone signed on or something, then yesterday the sound would not work at all and i went to the sound controls in the control panel and its all grey, for some reason whenever i turn my computer on, i can listen to music and watch videos but once a while has gone by the sounds disappear.. pls help me. if those mobos and pcis are neede pls guide me step by step in getting them for you. thanks!

A:NEED HELP no audio device; no mixer device available

which operating system u use??? if it windows xp try to restore them. right click on my computer icon---> propetries---> system restore. choose day when it was ok and restore it. succes

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I upgraded to Windows 10 a while back. Every time I open the computer I get a pop-up notification telling me the USB device is unrecognized. I have no USB devices in any of my 3 USB ports.
I sent my computer in twice. No help. They just uninstalled everything and reinstalled everything and told me it should be fixed. It is not. I then went about updating every driver in my Device Manager. I uninstalled the Unknown USB Device and then updated
other drivers. Certain drivers (such as PCI Express Root Port #3 - 9C14) when updating would also reinstall the Unknown USB Device, which I would then uninstall and keep working down the list. At the end of updating EVERYTHING I scanned for hardware changes
and "found" the Unknown USB Device. 
From what I can tell, and I know very little about this stuff, my computer can't name one of my USB ports. Since it can't figure out what it's called it can't download the proper driver for it. Since it can't download the proper driver it can't work properly.
The practical result from this is that one of my three USB ports does nothing when I put in any USB item (connect my android phone, thumb drive, presentation clicker, etc).
I've looked on tons of forums. My current thought is that if I can tell my computer what the deice is or download the right driver and tell my computer to use that driver for this device it should solve my issue. But I don't know how to know what the name
of the USB port should be (I imagine it woul... Read more

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Apologies in advance if this is an old/common question... it's getting harder and harder these days to come up with the right search terms that trick Google into giving relevant results.

I have a Griffin iMic, a simple USB device that provides a Line In 3.5mm jack port for my laptop (an ASUS F555L running Windows 8.1 x64). It shows up in the Recording tab of Sound settings as a "Microphone" type device, and I have set it as the default recording device. I have also checked "Listen to this device" so that I can listen to the audio coming in from an old cassette deck (via the iMic) through my laptop's speakers.

On my old laptop (Windows 7 x64) this configuration worked great, as the input from the iMic was audible any time I plugged in the iMic USB. However, on the new system, I can't hear the iMic after plugging it in. Every time I have to go into Manage Audio Devices, uncheck "Listen to this Device", Apply, re-check the setting and Apply again. Then I hear the iMic sound.

Is there any way of making this setting stick? Is it a known Win8 bug?

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Hey, so i don't have any sound on my laptop. I know i need to use 'Audio Device on HD Bus' in device manager to install my audio driver to get sound. However, this doesn't appear in device manager for me so i also need to install that so i go to install Microsoft UAA so i can get ' Audio Device on HD Bus ' to appear in device manager so then i can use this to install my Contextant audio driver and finally get sound on my laptop. But when i go to install Microsoft UAA it installs fine, i restart, but still ... in device manager, Audio Device on HD Bus doesn't appear.

I've tried installing all kinds of Microsoft UAA
I've used this site to get drivers specifically for my laptop:
http://downgrade2xp.blogspot.com/2008/09/hp-dv6710ea-downgrade-to-xp.html which also provides me with Microsoft UAA which i downloaded from HP site which is here: http://tinyurl.com/yk2ete

I've tried downloading Microsoft UAA from microsofts site http://support.microsoft.com/kb/835221 and i at to edit the registry into tricking it into thinking i was running XP sp2 so it would install but that didn't work either.
So hope anyone can help me get my audio problem solved.

Hope this all makes sense, hope anyone can help,

----- Additional Details ---------
Laptop: HP DV6710ea
OS: Windows XP sp3

A:There's no 'Audio Device on HD Bus' in device manager, so no audio!

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Windows 8.1 Pro x64 - please find the complete system log warning details below and a (related or not?) disk controller error below.  Motherboard is an ASRock B75 Pro 3 with an Intel B75 Chipset.
I keep getting these warnings.  I get them for all my Windows Portable Devices (disk drives) on boot up.  Here are my disks:
Disk 0 on internal SATA 3 connector off an
ASMedia ASM1061 chip on motherboard (internal drive, but enumerated as removable) - Seagate ST100DM003-1CH162 D: data drive
Disk 1 on internal SATA 3 connector off the B75 chipset on motherboard (internal drive, not enumerated as removable - gives no warnings or errors - Seagate ST100DM003-1CH162 C: system drive (has Windows 8.1 OS on it)
Disk (2 or 3 depends on order of USB connection) on external USB 2.0 connector off back I/O panel of motherboard - Kingston DT 101 II USB device F: backup thumb drive
Disk (2 or 3 - depends on order of USB connection) on external USB 3.0 connector off back I/O panel of motherboard - Seagate BlackArmor DAS35 USB device G: backup external hard drive
There are no symptoms other than another (probably unrelated) disk controller error (shown below).  The controller error is on either drive 2 or 3, but never 0 or 1, so it is one of the external back up drives (the thumb drive or the BlackArmor drive).
 Note that on boot up I get the warning for disk 0 above whether or not the external drives are connected so the disk controller error may be unrel... Read more

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