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Win7 x64 Ultimate Upgrade to Windows 8 Pro fails every time.

Q: Win7 x64 Ultimate Upgrade to Windows 8 Pro fails every time.

I've done this about 10 times now, each time it fails. It installs the OS and it reboots itself a few times then it rolls back and boots back into Windows 7.

I did some investigation and it seems that it's getting a blue screen. So the last 2 attempts, I've checked the minidumps it saves.

First time, it was wdf01000.sys and ucx01000.sys.
Second time, it's wdf01000.sys, pacer.sys, and AgileVpn.sys.

Last driver is the highest in the stack.

I've tried removing all software that the ASUS DVD installed when I first set the machine up (It's an ASUS P8P67 Pro rev 3.1 motherboard). I have 16 gigs of ram that has been tested.

In Windows 7, I have no issues. No blue screens, no strange errors, no weird problems at all.

Need ideas and things to try.

Preferred Solution: Win7 x64 Ultimate Upgrade to Windows 8 Pro fails every time.

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Win7 x64 Ultimate Upgrade to Windows 8 Pro fails every time.

Uninstalled Avast, same result.

I was wrong about last driver in the stack, every time it's been the wdf01000.sys. I was reading it wrong.

This time, the minidump is showing wdf01000.sys and ucx01000.sys again.

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This was an upgrade not a wiped custom install.
Machine is Intel desktop, ASUS P5Q motherboard, Intel Core2 Quad Q9550 @ 2.83 GHz. Install from USB flash drive using MS dlownload manager executable, because I have not received the backup CD media as yet. I ordered online from MS Website because local retailer did not have it.

Install attempt on evening of 11/18 froze at point of requesting entry of Product Key, as I learned of the next morning. USB wireless mouse and keyboard became non-functioning. Forced power down so I could go to work. Next evening, power on to the same frozen display. Powered down again and removed and disconnected all USB devices and audio connections. Power on to reboot, but boot is not successful even in Safe modes nor last known good version of OS.

Attached is my documented sequence of events and hardware details. What is my next move? I do not want to have to do a clean install! Continue Win7 install, but wait until I receive CD from MS? Revert to Vista by reloading from Vista CD?

A:upgrade from vista ultimate 64 to win7 ultimate 64 froze

The latest: here it is Geb 20th of 2010 and I have long since abandoned attempting to resolve this failed Win7 upgrade. I have lost too much of my valuable time and lost the use of my primary business PC. It has been sitting in powered down state since mid-december. I even requested a refund from MS but they said no, more than 30 days had passed. To continue the business, I purchased a laptop with XP Pro and rebuilt or reloaded everything from backup storage.

Who has time to monkey around with software that does not work and or won't even install!!!

I was very dissatisfied with the Vista Ultimate OS I had been using for the previous year, but even more disappointed when the Win7 upgrade failed to even complete the install!!!

I plan to stick with the proven XP Pro OS on the new laptop plus the iMac for as long as possible; I'm done with Microsoft and their troublesome faulty software.

My patience has run out!!

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Hi all,

Hope all is well. I just purchased a Toshiba Satellite P855-S520 laptop with Windows 7 Home Premium (64-bit), SP1 already installed and would like to upgrade it Windows 7 Ultimate.

I had already purchased a retail version for Win7 Ultimate before (the full version not the upgrade) and would like to use this for the upgrade.

I looked around the forums for some advice and found some very useful stuff but I would appreciate if someone could help with the following. My apologies if the answers were posted already. Must have missed them.

1. I read about the Windows Anytime Upgrade feature. Will AU work with the full Win7 Ultimate retail key or does it specifically work with an upgrade key?

2. If I use the AU and it is successful, will the new Win7 Ultimate key be converted to an OEM version as well? The full-version retail key I have gives me the right to install this to 3 computers. I do not want to lose this right since I may use it for different computers in the future.

3. Is it better to go for AU or a clean install of Win7?

Since I just purchased the laptop, I have no personal data or programs installed so I do not have to worry about losing data. However Toshiba has certain software installed with the laptop. My understanding of a clean install is that everything will be wiped clean and then necessary software e.g. drivers, etc... need to be installed again. On the other hand, once I upgrade to Ultimate perhaps some of this software will becom... Read more

A:Upgrade from Win7 Home Premium 64bit to Win7 Ultimate

What`s the need for the upgrade ? Save your Retail Ultimate for another build. But someone will be along to answer your question.

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Title says it. Sorry if there has already been a thread, I've tried everything, and it seems nothing works. Makes it to 72 percent on "Keep files, settings and apps", "Keep files" and "Nothing". Can some suggest any other methods that might work? By the way, I'm using a USB to install the upgrade.

Things I've tried:

Disable video drivers
Delete temp
Delete other user accounts
Only Windows services
No start-up programs

A:Upgrade to Pro 64 Bit from 7 Ultimate 64 Bit Fails

Welcome to EightForums.

Have you tried a clean install.
You need to reinstall al your programs in Windows 8.

Upgrade to Windows 8 with only a product key - Microsoft Windows

Originally Posted by Microsoft

• Make sure you’re on the PC you want to upgrade. This must be a PC that is currently running Windows 7, Windows Vista, Windows XP with Service Pack 3 (SP3), Windows 8 Release Preview, Windows 8 Consumer Preview, or Windows Developer Preview. (Windows 8 Setup checks that your PC meets all system requirements before it installs Windows 8.)

• Have your product key handy. You can find it in your online order information, in the confirmation email for your purchase, or on the packaging. The product key will look something like this:

• Make a backup of everything you want to keep. Save it somewhere you can get to it later, like an external drive or a DVD.

Always better to do a clean install.

Clean Install with Windows 8 Upgrade

Backup User and System Files - Windows 7 Forums
Backup - Restore Files and Folders from in Windows 8

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This may seem like a stupid question but I'm just curious. Would it be possible to upgrade from Windows 7 Ultimate RC to Windows 7 Home Premium using the Upgrade version disc? I mean, it is two different 'versions' and I can't really afford the full (OEM) version of Win7 HP. Is it possible or do I have to buy the full version?

A:Win7 Ultimate RC to Win7 Home Premium Upgrade.

It's my generally semi-educated idea that, In order to get the RC you had to have a earlier MS OS on your rig. So now you want to down grade to a different version of 7 that has less to it, but all you need? From my readings of the proper install of upgrade versions, you would need to reinstall you original MS OS. Then apply the new upgrade version you require.
This would remove your ultimate and give a fresh start to apply the 7 prem.(upgrade) to.
Back up any and all you'll want to bring back into the new OS environment, and you should be good to go. This all assumes that you have a previous version of a Microsoft OS that you own?
I would go that rout just so that the time exspired version(ultimate) would be removed and no orphaned files left to mingle with new install of the upgrade.
But again, I'm no Tech, and I hold great reverence for those that know much more than I.
Best wishes.

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is it possible? any guides here?

i have a new acer aspire one D250 netbook. it's OS is win7 starter. i want to upgrade it to win7 ultimate.

will my new OS (if ever) be still genuine/licensed?

A:upgrade win7 starter to win7 ultimate

Do have enough RAM? A lot of the netbooks only have 1GB of RAM and for most versions of Win 7, 2GB is MINIMUM.

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I am planning to buy Win7 ultimate soon, and i have 4 Hard drives on my same Single PC.

So, will i be able to install Win7 on all my 4 HD's and activate without a problem ? OR i can activate only 1 HD with 1 key?


(anybody using more than 1 Hd on same computer plz respond)

A:Win7 ultimate - how many time can i activate key?

You can install it on as many as you like... since it is going to be on the same machine, it wont make any difference as far as MS is concerned...

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Hi guys, first post here after discovering this site via google trying to sort the problem.. seems to be a bloody good resource, going to bookmark it for future reference when I get going again (talking to you via the mirical of linux;) and thanks in advance.Anyway, I installed Macaffe and ran a scan, 7 files were found to be infected and were removed, another 5 could not and I was propted to reboot, win7 failed to boot. Startup repair could not fix the problem, and recovery conssole could not find any restore points(maybe my fault). I ran the first 64 scan and posted them below, any help greatly aprreciated.. my files are safe so it's not a big deal to do a vanilla install, but having said that I'd really love to be able to fix it without having to resort to that, and obviously in the process find out what went wrong.Scan result of Farbar Recovery Scan Tool Version: 15-03-2012 Ran by SYSTEM at 04-04-2012 21:30:42Running from G:\Windows 7 Home Premium (X64) OS Language: English(US) The current controlset is ControlSet001========================== Registry (Whitelisted) =============HKLM\...\Run: [FreeFallProtection] C:\Program Files (x86)\STMicroelectronics\AccelerometerP11\FF_Protection.exe [703088 2010-12-17] ()HKLM\...\Run: [SysTrayApp] C:\Program Files\IDT\WDM\sttray64.exe [525312 2011-03-21] (IDT, Inc.)HKLM\...\Run: [] [x]HKLM\...\Run: [Command Center Controllers] "C: ... Read more

A:Win7 fails to boot after running Macaffe for first time

HiPlease do the following:Open notepad (Start =>All Programs => Accessories => Notepad). Please copy the entire contents of the code box below. (To do this highlight the contents of the box, right click on it and select copy. Right-click in the open notepad and select Paste). Save it on the flashdrive as fixlist.txt start
HKLM\...\Run: [] [x]
HKU\alien\...\Run: [] [x]
HKU\UpdatusUser\...\Run: [] [x]
SubSystems: [Windows] ==> ZeroAccess
2012-04-02 12:22 - 2012-04-02 14:11 - 0000344 ____A C:\Windows\Tasks\At47.job
2012-04-02 12:22 - 2012-04-02 13:11 - 0000344 ____A C:\Windows\Tasks\At45.job
2012-04-02 12:22 - 2012-04-02 13:07 - 0000344 ____A C:\Windows\Tasks\At9.job
2012-04-02 12:22 - 2012-04-02 13:07 - 0000344 ____A C:\Windows\Tasks\At7.job
2012-04-02 12:22 - 2012-04-02 13:07 - 0000344 ____A C:\Windows\Tasks\At5.job
2012-04-02 12:22 - 2012-04-02 13:07 - 0000344 ____A C:\Windows\Tasks\At43.job
2012-04-02 12:22 - 2012-04-02 13:07 - 0000344 ____A C:\Windows\Tasks\At41.job
2012-04-02 12:22 - 2012-04-02 13:07 - 0000344 ____A C:\Windows\Tasks\At39.job
2012-04-02 12:22 - 2012-04-02 13:04 - 0000112 ____A C:\Users\All Users\8U4Lu8QMU.dat
2012-04-02 12:22 - 2012-04-02 13:04 - 0000112 ____A C:\ProgramData\8U4Lu8QMU.dat
2012-04-02 14:11 - 2... Read more

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Hi All.

I am a Mac user, but bought a PC on craigslist, that had windows Windows 7 on it. I am trying to upgrade it to Windows 10 and it is failing every time. I have downloaded the update package and installed that way and it fails at 32% of total install, approx 12% of installing drivers and features. I have done quite a bit of reading on the subject so i have tried the following:

-removed all unnecessary hardware
-rolled back drivers
-update to newest drivers
-removed antivirus
-removed all aftermarket software
-attempted upgrade by installing via flash drive and by disc

there are probably others that i cannot recall in my frustration.

i have read about a video card causing issues. The mobo does not have onboard video and this machine has a GeForce 8600 GTS SLI, without the 2nd card installed.

not sure if it is worth buying a cheap card to install to see if that is the issue...
i am sure i will recall other specifics once we start some conversation here, but i would greatly appreciate your help. My intent is to donate this machine so i want to ensure it is working properly so i do not have to offer free tech advice in the future that i am not qualified to give.

Thanks in advance and Happy Holidays

A:Upgrading to Win10 from Win7; fails every time with 0xc1900101-0x30018

System File Checker indicates that there are some corrupt system files, but this is way above my head so i wouldn't know how to correct them.

i will post the log here when i can.

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I don't want Windows 10; I'm using Win7 Pro, but would like to upgrade it to Win7 Ultimate.
But Windows Anytime Upgrade has been shut down.
Is there any safe and reputable way left, to upgrade from Pro to Ultimate? Some sites claim to offer unlock keys and/or installer discs, but there's no way to know if they're safe, malware free, or even functional at all.

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I don't want Windows 10; I'm using Win7 Pro, but would like to upgrade it to Win7 Ultimate.
But Windows Anytime Upgrade has been shut down.
Is there any safe and reputable way left, to upgrade from Pro to Ultimate? Some sites claim to offer unlock keys and/or installer discs, but there's no way to know if they're safe, malware free, or even functional at all.

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I bought an upgrade from 7 home premium to ultimate and it is now saying it is counterfeit. It accepted the upgrade activation the first time but within 2 months it said it was counterfeit. I got a new key from the vendor and it activated then 2 months later it says counterfeit again. I would like to rollback to my original home premium but I cannot find a way to do it. Is it possible or do I spend the $200.00 directly to Microsoft as I do not trust these vendors anymore.
Thank you

A:Rollback Win7 ultimate upgrade

Quote: Originally Posted by dnr53

I bought an upgrade from 7 home premium to ultimate and it is now saying it is counterfeit. It accepted the upgrade activation the first time but within 2 months it said it was counterfeit. I got a new key from the vendor and it activated then 2 months later it says counterfeit again. I would like to rollback to my original home premium but I cannot find a way to do it. Is it possible or do I spend the $200.00 directly to Microsoft as I do not trust these vendors anymore.
Thank you

Do you have the original Win 7 dvd for home premium?

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I have upgraded a machine from an Intel motherboard to an ASUS P8H61-M LX. New CPU and RAM. Before installing the new hardware I changed all drivers to standard drivers, did a system image to an external HDD. After installing the new hardware Windows hangs with 4 little colored dots on the screen (start of win banner?). A safe mode boot stops at classpnp.sys. The same thing happens if I try to boot from the WIN CD. I went back to the old hardware setup and tried to do a sysprep, but that failed with fatal error, but no more info. The HDD is set to IDE, using a PS2 mouse and keyboard. I cannot do a clean install as there is some very old software on the machine. Anything else I can try?

A:Hardware upgrade now Win7 Ultimate won't boot

Did you read and go by this tutorial. It may help with running sysprep. Particularly read the very last part of the tutorial, I think it may be why you got the fatal error message. I have used this tutorial a couple of times and it works like a charm, as long as you follow it exactly.
Windows 7 Installation - Transfer to a New Computer

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seems to have hung at Regathering Files and Settings stage at 72% (410509 files of 410619 files have been reinstalled)

Friends laptop - Xmas eve ... bugga

Been at this 72% for about an hour.



A:Vista SP1 Uptimate upgrade to WIN7 Ultimate

Give it overnight. In-place upgrades can take days sometimes.

Hope files are backed up, as these can fail.

If you wait long enough it is spose to give you a rollback if it can't complete.

Otherwise, you'll need to boot from the DVD and do a clean install, which is a much better install anyway.

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hello all,
i get this error when i try to upgrade.....
Windows 7 Ultimate cannot be upgraded to Windows Developer Preview. You can choose to install a new copy of Windows Developer Preview instead, but this is different from an upgrade, and does not keep your files, settings, and programs. You?ll need to reinstall any programs using the original installation discs or files. To save your files before installing Windows, back them up to an external location such as a CD, DVD, or external hard drive. To install a new copy of Windows Developer Preview, click the Back button in the upper left-hand corner, and select ?Custom (advanced)?.
can some one pls help me.......

A:win7 ultimate to win8 upgrade error

There's no point in upgrading to an unfinished OS, try creating a new partition and do a clean install in that partition.

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I bought HEBREW windows 7 ultimate 64 bit version DVD.
When I tried upgarde winXP pro to HEBREW windows 7 ultimate I got the message:
"This installation disk isn't compatible with your version of windows.
To upgrade, you need the correct installation disc.
To install a new copy of windows, restart (boot) your computer using the installation disc and then select custom"

How can user check what is the "correct" installation disc for upgrade?
Can I using my DVD, or maybe I spent my money?

Many thanks.

A:upgrade win xp pro (english) to hebrew win7 ultimate

You cant do an upgrade install from 32 bit to 64 bit, neither from xp to win7. You need to do a clean install. Heres how.

Clean Install Windows 7

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I am trying to upgrade my Win 7 x64 Pro to Win 8 x64 Pro RTM unfortunately it fails at the very last step. Just before getting access to the desktop, when it presents the choice of desktop color.
The reason of the failure is displayed for a few seconds before it starts rolling back the installation.

Debugging the minidump showed that it probably failed on ntoskernel.

I am using a Sony Vaio laptop with 4Gb RAM.

Any idea what I could do to solve the problem?
I really don't want to install from scratch.

Thank you

A:Win7 x64 pro upgrade to win8 x64 Pro RTM fails on page fault

Well, the bios does not have access to this setting.
So I could check with tools like Sandra but won't be able to change if needed.

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About 2 weeks ago I decided to bite the bullet and update my desktop from XP to 7. I did a complete reinstall after formatting my HDD. After the pretty quick and painless install the computer was taking a ridiculously long time to boot up, in excess of 20 minutes. I've read up on other threads that recommended that I do a reinstall of windows and upgrade my RAM. After 6 or so re-installs and upgrading my RAM to 4Gbs (The most I can do considering my x86 processor) the problem persists. After the Win7 loading screen the entire screen just goes black, no blinking underscore in the top left or anything like that, but the screen is still on and backlit. There's no cursor and the keyboard doesn't even respond to the NumLock button being pressed. I then have to wait for the PC to go into hibernate/sleep, when I press the power button after that to wake it up again the login screen is there like nothing was ever wrong.

Gigabyte motherboard
Samsung 300GB HDD
2x2GBs DDR2-800
Nvidia 8600 GT Graphics
ESI MAYA44 Soundcard

I've tried taking out all graphics and sound adapters to no avail. Please could you help me? I've run out of options now. Thanks.

A:Extremely long boot time (>20min), Win7 Ultimate clean install.

Hello squidofsymphony and welcome to Seven Forums. (Cool name BTW!)

I'm not an expert at anything but you might try going through this tutorial on startup repair.

Startup Repair

Also, one of our Forum experts prepared a couple of troubleshooting tutorials for boot issues and general problems.

Troubleshooting Windows 7 Failure to Boot

Troubleshooting Steps for Windows 7

Important to note that none of the troubleshooting steps will repair hardware issues like a failing hard drive, bad RAM, etc. But the guides could certainly help to rule out issues and help isolate the root problem. Please post back the results of your troubleshooting.

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Ok, i'm dazzled by the many websites with each a different opinion, upgrade paths, and so. It took me hours of reading and clicking. I'm nearly fed up. So finally made it to this forum. With my question:

Is it possible to legally upgrade from XP professional X64 English (OEM) to Windows 7 Ultimate X64 Dutch? Retail or OEM needed?
BTW: Win7 Professional X64 Dutch would be a good alternative.

It's unclear to me if it' s allowed to switch from an English OS to a dutch OS. Some say any new OS MUST be the same language as the old one. But is this also appliable for the Ultimate version, since it can switch to other languages after install?
I will be doing a clean install.
Further on i am struggling with the ' professional' to ' ultimate' switch. In some cases that path would not be allowed, others say it is allowed.
Thank you in advance for an answer to my questions.

Very confusing MS-marketing!
What we'd need is a wizard containing all the different choices and possiblilities. Simply choose the old OS from a drop down menu and the new OS, and it would tell you YES thats possible or NO, impossible. And under what conditions. Would draw a lot of site visitors.
Just my 2 cents.

A:upgrade XP prof X64 English to Win7 Ultimate X64 Dutch

Hello Snowy, welcome to the Seven Forums.

An in-place upgrade is language dependable, the language of old OS and new OS have to match. You can not do an in-place upgrade, keeping your installed software, from XP to Seven. Seven is in-place upgradeable only from Vista.

So the answer to your question is YES, you can upgrade from English XP Pro to any version of Dutch Win7. You have only one option, to do a clean, custom install and this can be made with Upgrade version of Seven in any other language. Using an upgrade version to do a custom install in other language than the old Windows is always possible.

A bit confusing, I hope you can understand.


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yesterday my laptop had some problems i have windows 7 starter, some keyboard keys don't work (h,p,q,esc,backspace et.) also the Bluetooth didn't appear on window tray, so i thought some virus are in my laptop, so i decided to format and upgade to windows 7 ultimate. i installed win7 ultimate with no problem but the keyboard keys still not working, wireless card is gone also bluetooth. i installed drivers but still no luck, on device manager no wireless card is detected but i have Atheros wirelss card. any solution for this?

A:acer em350 problem after upgrade to win7 ultimate

quick question have you spilled anything on the laptop ever?

honestly, if you haven't spilled anything or dropped the laptop then it sounds like it's just failing, but i would suggest taking it to a techie to have a look.

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I have several corrupted system files that System File Checker cannot repair and everything points me toward repairing my installation using the upgrade option, so I don't have to make a clean install.

Problem is that the compatibility check says I can't upgrade towards an x64 version, despite my system already being x64 (checked in configuration panel, also has Program Files (x86) and SysWOW64 folders).
Some of the corrupted files might make that check fail and prevent the reparation. If I'm using another DVD, it outright says that Windows 7 Professional cannot be upgraded to Windows 7 Professional, despite it being the very one DVD I used to install my system. (but I'd rather use the .ISO that contains SP1 with it)

I'm in search for a solution to pass that compatibility check so I can run the repair-upgrade.


A:Win7 repair (in-place upgrade): compatibility check fails to see x64

Please use this tutorial by Brink to help you completely fill in your System Specs.

System Info - See Your System Specs

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During installation Win7 Ultimate (Eng) with current XP Pro the system shows en error (something like couldn't find a certain file) and the installation stops.

In the beginning of the installation I delete all the partitions and create new ones.

At the same time Win7 creates it's own partition with the size of 100MB.

Using the same disk I installed Win7 on Compaq Presario CQ60 with no problems. Also instead of XP Pro.

What could be a problem?
Do I need to download and use any special software from Toshiba?

Currently I just recovered XP Pro using Acronis Universal restore from an external USB drive.

I will really appreciate for your help.

A:Satellite M100-165 PSMA1E - Upgrade from XP Pro to Win7 Ultimate problem

Wait a moment?
At first I would like to know which version you try to install?
I have checked Toshiba download page and I saw that this old notebook is supported for Win7 32bit only so I hope you are using 32bit version.

Do you use original Microsoft installation disc?
Usually clean Win7 installation should work without problems, especially if you make clean OS installation. I?ve tested it on several old notebooks and didn?t notice any problem.

Set BIOS to default settings and try it again.

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Hi all, I have laptop HP Pavilions dv9720ea , oryginaly with Vista Home Premium 32 bit -now with Windows 7 Ultimate. i like to come back to original state, because windows 7 is not working proper with my laptop model

hard drivers C: System Win 7 9gb free of 40gb
D: HP_RECOVERY 2gb free of 12gb
G: add on 179gb free of 180gb

when I m opening partition D: I have one folder RECOVERY(which is right),but when opening this folder(RECOVERY) I have no files in this folder -they are invisible

mu Question is: How to uninstall system Windows 7 Ultimate (i have it on C: and working on this now) , and replace by Windows Vista Home Premium 32 bit(i have it on D: RECOVERY-as a recovery and it is not visible)

laptop came with C: Vista Home Premium and D: Recovery partition (it was visible when i had Vista installed)
many thanks for any help ...

A:invisible recovery files after upgrade from Vista to Win7 ultimate

If D has 2gb free of 12gb, then it is not empty. Did you try to open the folder on D (it may not be possible). The size of the folder and the name 'Recovery' is typical for an HP recovery partition. It may be fully operational.

I would make an image of D and then look at the VHD (if you cannot open the recovery folder). Easiest would be with the Wbadmin command which is:

WBADMIN START BACKUP -backupTarget:f: -include:d:

Where "f" is your drive/partition to where you write the image. That will create a VHD which you can Attach with Disk Management. Then it will show up in My Computer.

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Hi computer has been crashing randomly for about 3 weeks now. Typically its a problem on start up and if I keep trying it finally starts and stays stable. I have tried all the usual suspects, drivers, applications, safemode. Nothing makes any difference. If you could point me in the right direction I would really appreciate it.

System Specs are:Win7 Ultimate - (Fully Service Packed)
Student upgrade from WinXP64 (bitlocker in use on a spare drive)
Been installed less than 1 year (10mths approx)
CPU: Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz
RAM total: 6.00gb - 2x2gb OCZ PC2-6400 (400mhz) - Corsair 2x1gb CM2X1 PC2-6400 (400mhz)
Graphics: Radeon HD 5770 (Code name RV840)
Hard Drive: 128GB SSD - M4-CT128 M4SSD2 SCSI Disk - (2 other Samsungs Storage)
Sound: Creative SB X-FI

Firewall - Windows7 Firewall Control
Antivirus - Microsoft Security Essentals (recently removed AVGfree)

Reports attached as required

A:Win7 Ultimate - Student upgrade from WinXP64 - Startup crashes -

All of the crashes are from 2011 so not relevant to today. If you have more upload them.

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Hello everyone, I'm having some serious trouble finding an answer to an error my laptop just sprung on me. I just upgraded Vista Premium to Win7 Ultimate on my Dell Inspiron 1520, but now my harddrive is full. I'm assuming Windows backed up a lot of nothing somewhere that I can delete, but I have no clue what to delete to get my space back. I'm running Windows 7 Ultimate 32-bit, Version 6.1.7600, Build 7600 with 160GB HDD with a primary partition that Windows 7 is installed on (80GB) and a Recovery Partition (80GB). I can access the recovery drive (I'm not sure how, thought it should be locked) for some storage, but I'd rather just have a single 160GB partition, but that's for another day. My primary concern is getting my storage space back, if Windows has some large backup file somewhere that I can delete, can anyone tell me where to find it and if it is safe to delete it? I find it hard to believe my HDD would fill up with a single upgrade.

Before I upgraded I did a factory default restore and had plenty of room, but now my harddrive only has 14GB free...this is unacceptable. My system is running 4GB memory, too.

Any help would be appreciated, thanks for your time.


A:[SOLVED] Dell Inspiron 1520 Upgrade To Win7 Ultimate; HDD FULL...

Hi. A good place to start is by typing cleanmgr.exe in the start menu and hit enter. Use that to delete all it finds.

If you aren't going to use hibernation, then open an elevated command prompt. Copy and paste the following then hit enter:

powercfg -h off

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Hello and thanks for reading. Let me begin by saying I've been trying to figure this problem out for hours and hours now, and every solution I find that looks promising, just leads me in circles.

I'm trying my best to avoid a clean install.

The problem started while playing a game, causing a BSOD. After a restart, I noticed some of my programs just didn't boot up, for example Core Temp. I attempted to manually start Core Temp and received the following error: "The system could not find the environment option that was entered."

That problem lead me here: The system could not find the environment option that was entered. - Microsoft Answers

Which, obviously, did nothing for me. I tried to create a new user, but when I click the link in the control panel to do so, nothing happens.

I then tried to repair my windows installation using my disc, and it said it could not find any problems. After searching some more, I found another solution would be to perform an upgrade to my Windows installation to fix the problems.

I put the disc in, nothing happened so I went to the setup.exe directly and got the same error as above. So I then booted in safe mode, and it loaded. I got excited until it said something like "an error prevented a compliance check from completing"

And just to be very clear, my windows 7 is valid, I'd be more than happy to share an image of my newegg receipt or even my box to get that out of the way, as I've seen a lot of fla... Read more

A:Programs missing, Windows repair fails, and Windows upgrade fails

Work through these Troubleshooting Steps for Windows 7.

I would also restore my default program association to solve the SFC problem, which I believe should be associated with .exe file: Default File Type Associations - Restore - Windows 7 Forums. If not the tutorial's author will know for sure.

If not a Repair Install should be able to sort this after getting clean of any infection.

I would also not dread a Clean Reinstall which almost always is better than getting a new PC given the load of crapware and useless utilities larded onto new consumer PC's. We specialize in this here so can help you get a perfect Clean Reinstall - Factory OEM Windows 7 which steps are the same for retail.

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I'm considering moving from Win7 to Win8. Usually in the past when I change Operating Systems, I just make a new partition, do a New Install and then manually migrate the data over from hard drive/partition to hard drive/partition. And reinstall all the software.

But I've had this Win7 for years now and it has a lot of stuff on it and reinstalling all of it could be a problem in terms of time, so I'm wondering if Upgrading from Win7 to Win8 (instead of doing a New Install of Win8) is a better option.

What can I expect? Are upgrade installs reliable? Should I run the Files & Settings Transfer Wizard? What should I know, and/or what should I do, before trying to Upgrade, if I do?

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I'm considering moving from Win7 to Win8. Usually in the past when I change Operating Systems, I just make a new partition, do a New Install and then manually migrate the data over from hard drive/partition to hard drive/partition. And reinstall all the software.

But I've had this Win7 for years now and it has a lot of stuff on it and reinstalling all of it could be a problem in terms of time, so I'm wondering if Upgrading from Win7 to Win8 (instead of doing a New Install of Win8) is a better option.

What can I expect? Are upgrade installs reliable? Should I run the Files & Settings Transfer Wizard? What should I know, and/or what should I do, before trying to Upgrade, if I do?

A:1st Time Upgrade from Win7 to Win8

Is there a reason you're not going from Windows 7 to Windows 10 instead?

Upgrading to Windows 10 from Windows 7 should be a breeze.

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So my motherboard fried and i had to get a new one and when my board failed it crashed my hard drive. After I installed my new mobo, it was bsod looping on startup and wouldn't repair so I tried reinstalling 7 as it was my current os and it wouldnt work as it is an upgrade cd. I tried installing vista which came with my pc and it gets stuck at 0%. I then put xp on and upgraded to vista from xp. Now i have a working vista ultimate 32 bit os but it wont upgrade to 7 and yes it is compatible as I had it before my hard drive crash. It goes up to copying files at 35% and freezes for a while until I get an error code: 0x80070017 Please help!!! Thanks!

P.S. I bought my windows 7 cd not downloaded it.

A:Windows 7 ultimate 32 bit upgrade from vista ultimate gets stuck on 35%

Bump :( I really need help plz!

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Hi all,

Would appreciate any help on this one. My wife has a Vista machine (64 Ultimate) that I'd like to upgrade in two ways.
1) Win 7 (personal) and
2) SSD vs. HDD

I've really hit a road block here.

Can I image the existing Vista onto the SSB (I don't know how to do this!), then install SSB, remove HDD and try to upgrade?.

Or, given that it Vista Ultimate is only supposed to upgradable to Win 7 Ultimate (or the equivalent) and I only have Win7 Personal (or home, whatever the lower grade version is called), is there another way?

I could just install Win7 onto the SSD and copy vital stuff over to the SSD from the HDD, but the problem with that is that she insists on using Outlook Express (three different Comcast emails) and I don't know how to move those from the HDD to the SSD seamlessly.

A:Upgrade from Vista to Win7 AND install new SSD vs HDD at same time?

You'll have to use Windows Mail, which is downloaded from Windows Live Essentials, in place of Outlook Express which is no longer supported in Win7. Google how to transfer mail and settings.

I would not pay the extra for Ultimate if you don't need the extra features, just to get an inferior in-place Upgrade. I would buy Upgrade version Home Premium and Clean Install Windows 7.
Compare Windows - Microsoft Windows

Run the Windows 7 Upgrade Advisor which will list any issues.

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Will I be able to do this while keeping all my programs and settings? As I have put A lot of time into configuring my pc to how I want it.



A:Upgrade from windows 7 Ultimate RC to windows 7 Ultimate Official Release

Please see --> http://www.techsupportforum.com/f104...-a-458313.html

Regards. . .



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Thanks to the stellar customer service at Dell I have had to recently reinstall windows 7. I was running windows 7 prior to this installation and therefore those files have been moved to windows old. How do I reinstall this file? I'm assuming the process is the same as for other versions but being as I'm not that technically savvy I don't know how to change the command scripts to suit my situation. Can someone help me?

A:How to reinstall windows.old (win7) after installing win7 for 2nd time

Hello Ajansson. and welcome to Seven Forums.

It depends on what you wanted to restore/reinstall. If you just wanted files back from the Windows.old folder, then you could just copy and paste them back into your new installation. Programs and drivers must be reinstalled though.

If you wanted to restore your system back to the previous Windows 7 installation that is now in the Windows.old folder, then the tutorial below should be able to help with that.

Windows.old folder - Restore into a new installation

Hope this helps,

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For 2 weeks now, I have been completely unable to get Windows Update to run properly on my Windows 7 SP1 Ultimate x64 computer. I have no idea what I did to cause this and I've done some limited troubleshooting to no avail. I would really appreciate any assistance you could offer.
Per the instructions, I have completed the following:

1) I ran the latest version of SURT for my OS.
2) I attempted to run SFC, When sfc /scannow is run from the elevated command prompt, I get the following error:
"Windows Resource Protection could not perform the requested operation."

When I attempt to run sfc /scannow from the recovery command prompt, I get this error:
"There is a system repair pending which requires a reboot". Please note that I do not have a reboot.xml or a pending.xml file in my Windows\winsxs folder.
3) When I attempt to run Windows Update, I consistently get the following error code: 8007370B. Not sure if this helps or not, but when I run the updater, I usually get the TrustedInstaller.exe process running and consuming approximately 13% CPU. Sometimes the error appears within seconds, and sometimes it takes 1 hour of Windows searching for an update before that error code will appear.
4) I have uploaded my log files here: https://app.box.com/shared/static/t1...z5kai23dh5.zip
If there is any further information required, please let me know. I would like to thank you in advance for your assistance!

A:Win 7 SP1 Ultimate x64 Windows Update Fails, error code 8007370B

After reading through a few more posts on this forum, I thought it would be best to proactively include 2 more pieces of information.

I have uploaded a copy of my COMPONENTS registry hive here: https://app.box.com/shared/static/sn...7hhhlz83kf.zip

I have also run the Farbar Service Scanner with the following results:

Farbar Service Scanner Version: 10-06-2014
Ran by ##### (administrator) on 02-07-2014 at 00:19:59
Running from "C:\Users\#####\Downloads"
Microsoft Windows 7 Ultimate Service Pack 1 (X64)
Boot Mode: Normal

Internet Services:

Connection Status:
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.

Windows Firewall:

Firewall Disabled Policy:

System Restore:

System Restore Disabled Policy:

Action Center:

Windows Update:

Windows Autoupdate Disabled Policy:

Windows Defender:
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.

Windows Defender Disabled Policy:
[HK... Read more

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I've seen several entries regarding sp1 instalation errors, but none with this one: falat error c0000034 applying update operation
Machine is x64 (intel core i7), with 8gb mem
tried installing sp1 via windows update. there were three patches to install, one of them, sp1
did the two first, before, and then tried sp1.
It failed while rebooting (not remember the code, sorry), but i was able to do a system restore to pre-sp1.
them, got the full SP1 media from msdn, and did install it in offilne mode. Setup looked faster (of course?) and in reboot, this fatal error c0000034 appeared. But this time, no option for system restore.
if i try to enter in safe mode, i get stuck on driver loading (last loaded is classpnp.sys)
if i try to run, as seen in other threads, the sfc tool, i get a "there is a system repair pending which requires a boot to complete..." Of course, reboot just gets me to the 34 error.
As i cannot get to Windows, no InPlace setup is available...
So, i read about DISM could be used as a before-last resourt... How? I'm not sure what this error is, so i'm a bit lost about getting something out of DISM to correct it.
Any help?

A:Windows 7 Ultimate SP1 installation fails with error code c0000034

Thank you for posting and wanting to help other users, but unfortunately, I had to delete your post. We have found that the steps in this post while allowing you to recover from the non-bootable state, leaves the machine in an unserviceable state, with SP1
partially installed.  There is not a known way to recover a machine from this state at this time, so we recommend that people follow the steps in the KB article which allow you recover the system with Windows SP1 installed successfully. So as not to leave
customers in state which is not serviceable, your post was removed.
KB article with steps to resolve the issue:
975484  Your computer may freeze or restart to a black screen that has a "0xc0000034" error message after you install Windows 7 Service Pack 1
We also have a blog post on the issue with more details of why the deleted steps should not be attempted:

-Tony MannIT Pro Audience Manager for Web Forums

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I'm beating my head against the wall on this one.

Ok so after years of running XP, I finally got an external HDD to back all my crap on and Windows 7 Ultimate. I backed up all my stuff, ran the win7 DVD through start up, reformated my hard drive, installed windows 7.

It installed fine, rebooted a couple of times through the install, finishes, and logs me to the desktop. Its all working fine, I can use the net etc. I shut it down to restart it, and wtf it doesn't start back up. It gets to the bios window where it decides to start off the dvd or hdd, just prior to where it should normally change to the 'windows is loading' screen, and just sits there, blinking and doing nothing.

I've done three installs, I took out the hard drive, reformated it with another computer, made sure it had a ntfs file system, everything, it's working fine. But every single time I install windows 7, It logs me into the desktop for the first time, I can do everything fine, but then if I Shutdown or restart, it hangs on the screen prior to windows loading. I can't even choose a boot option.

I've seen some ideas on other forums, pulling the power out, resetting the bios/cmos, changing boot sequence, unplugging all non-essential hardware.. nothing. It's like as soon as I install windows 7 my hard drive isn't there anymore.

Please help! This is driving me crazy.

Abit AX78 - Latest BIOS version
AMD 9950 quad core 2.6
4GB DDR2-800
ATi HD 5870
Western D... Read more

A:Computer fails to boot after fresh install of Windows 7 Ultimate

How many hard drives are plugged in when installing?

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I'm about to buy a new laptop from Costco with Win 7 Home Premium. On my old (now smashed) laptop I have a Win 7 Ultimate install. Can I just use the Ultimate serial key to do the Anytime Upgrade on the new machine? I keep reading that I need to buy an "upgrade key."


A:Windows 7 Anytime Upgrade with non-upgrade Ultimate license?

You will need an upgrade key to initiate the ultimate download, but if you can manage to obtain an ultimate installation cd your serial should work, also if you use this winisoutils - Windows ISO Disc Image Utilities

you can change a windows install cd (if you have one) into a universal edition one, very handy.

to answer your question an upgrade key is not the same as a serial, the upgrade key is just to download the installation while the serial activates it, and a serial from one edition will not work with a different edition.

hope this helps

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Hey everyone!
I've been trying all day to upgrade my Win 7 Ultimate 64bit system to win 8 pro, everything goes fine until I accept the terms and conditions only to see that the only option available for me to keep from my current system is "Nothing". No other options show. Does anyone here have a clue what the reason could be?

A:Upgrade from Win7 Ultimate "keep nothing" option ONLY

I have this issue too. My Windows Upgrade Assistant gives me only 1 option.

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Recently upgraded from Windows 7Home to Pro. After a while I keep getting non genuine error page. MS support initially said it is Genuine and did a remote fix but error still returns. Next time MS support say its a known issue due to Malware that only their subscription service can remove. I have run a Malware check, using MS's own Malware checker and found 1 file called TrojanDropper win32/ Rotbrow.d. This has been removed. Norton have also done a deep clean and found nothing. Running scannow it tells me there are windows files it cannot repair but in the CBS.log there is no "Cannot repair" flagged up. Running MGADiag I get a list of tampered files. I have another machine with the Windows 7 Home on it and I've tried to replace the suspect files to no avail. If anyone can help I'd be obliged.


Diagnostic Report (1.9.0027.0):
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-KPGQV-TR48C-HTG63
Windows Product Key Hash: yrW7o3B10jiOtqj/nIyuxa6Aisw=
Windows Product ID: 00371-619-7585003-85923
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {719E5BE0-D838-4507-B86D-E24B2DF62B13}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.wi... Read more

A:Windows 7 Upgrade Genuine on upgrade but fails later

I may have solved this myself, by reading a lot of posts here folks so that you so much. It's great to have real support out there. I realised I have to go through the procedure of taking ownership of files, granting admin rights and copying stuff in manually. At last it past the MS validation test online for the first time. Hopefully this will be of help to others.

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Windows XP Media Center
Gateway GT5014 Media Center Computer Ė 5395
This description is fairly long. I went into as much detail as possible because this problem just came out of nowhere.

So I get on the computer one day and everything is cool. I rearrange some music, uninstall some software that I never use and surf the web. While I was adding several hundred music files to my iTunes I ran into an error that said I didnít have access to write to the C drive. iTunes stopped importing the music halfway through at this point. I selected all my music again and tried once more, this time it worked fine. This happened a few times before I was able to get all my music in. Iím thinking that this may have something to do with my boot problems since I had never experienced this error ever before. Itís probably the only peculiar thing that happened prior to my problem so I mentioned it.

Lastly I run disc clean up and Spybot: Search & Destroy. I updated my AVG AntiVirus and avast! and restart after it asks me to. I am then confronted with this crap.

Irregardless of the way I turn the computer off, it boots back up with the screen that informs me that Windows did not load properly. And naturally it gives me 30 some odd seconds to decide if I want to start the computer normally or in a variety of safe modes. Choosing to start the computer normally or letting the time run out results in the screen flickering for a brief second... Read more

A:Windows Fails to Load 90% of the Time

Have you tried a system restore in safe mode ?

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I'm having a problem with my computer over the past couple of days.
Windows explorer does not open. When I click on it, I can see in Task
Manager a second explorer.exe process open up, but it disappears
within a few seconds. No window appears on the screen even
temporarily. Occasionally, an error dialog with "Server execution
failed" will appear, though not always. At the moment, no
such error comes up.

The explorer.exe process associated with the taskbar on the bottom is
running fine. I can use the computer seemingly normally -- Firefox,
Chrome, IE, Thunderbird, etc. all work. But Windows components like
Explorer, Windows Update, Control Panel, etc. do not. I can use
Multi-Commander as an Explorer replacement in the meantime. I can
startup and shutdown fine.

I do not see any obvious related messages in the Event Viewer,
although I do see tons of (unrelated?) logging messages to the effect
of "The backing-file for the real-time session
"NT Kernel Logger" has reached its maximum size. As a result, new
events will not be logged to this session until space becomes
available. This error is often caused by starting a trace session in
real-time mode without having any real-time consumers"

I have researched this message online, and have tried both
applying the hotfix for KB2444677, and changing the registry keys for
Shell Folder and User Shell Folder as described in
Explorer.exe server execution failed

I have seen some other referen... Read more

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I trying to install Windows XP 64 bit OS on to my Lenovo R500 laptop. I have Intel core 2 P8600 processor (64 bit cpu) and 4 gb of ram. I have a 500 gb harddrive and am currently running Windows 7 Ultimate.

The installation starts as usual loading all of the drivers and files and when the bottom of the screen message says, "starting windows" I get a blue screen error message that says, "check hard drive, run chkdsk /f , if this is first time reboot, check for virii" etc.

The error is 0x0000007B!

What is that and how do I get around it?

Has Win7 Ultimate written something to my hard drive that prevents me from installing the 64 bit version of Win XP?


A:Can't install Windows XP 64 bit OS replacing Win7 Ultimate

You probably need the SATA driver for XP. You may have to integrate them into the XP install disc using nLite

You could also slipstream SP1/2/3 ad needed into the install CD at the same time using nLite.

Curious, why are you downgrading from a working Windows 7 to an old clunker like XP? Why not leave Windows 7 and run XP as a virtual client under Oracle Virtual Box or VMWare?

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Hi all,
so I had a problem with bsod before and you guys helped me and everything was fine..until recently... For the past couple of weeks I've been getting bsod almost every single time I try to play a video game, watch a video on youtube, or anything else!!! I got bsods from irql not less or equal to some random memory errors so please if you can help me!!! I am thinking of reinstalling the whole OS but I have a lot of data I don't want to lose and it is to big for me to back it up/burn it, over 300 gbs of data so please I beg you to tell me if there is anything I can do to fix the damn bsod errors! Here are the mini dump files, I would appreciate any help! Capt. Jack xD

A:Windows 7 Ultimate 64 bit getting BSOD all the time!

Hi Gligorin
Before making any further analysis, I would recommend you to remove any virtual cd program such as Deamon tool or Alcohol 120%. The bugcheck indicate sptd.sys, which is component of those, that causes BSODs. Plesase use this tool to remove sptd.sys: DuplexSecure - Downloads


BugCheck D1, {ffffed800ae340a8, 2, 1, fffff88004613e9a}
Unable to load image \SystemRoot\System32\Drivers\sptd.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for sptd.sys
*** ERROR: Module load completed but symbols could not be loaded for sptd.sys
Probably caused by : sptd.sys ( sptd+45c7e )
Followup: MachineOwner
Are you using norton antivurus program. Third party antivirus program are notorious for causing bsods and norton is not exception. Would you be willing to remove norton just for testing purpose only?

The minidump that you posted indicated number of blames, however, I would not want it to be hardware issue either. Therefore, I would like you to try the suggestion above, if bsods still pursue, I guess some great experts in this forum can help you out


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I'm using Windows 7 Ultimate x64.

Then I do some googling and I tried to do this suggestion on the elevated command prompt, but it doesn't work:
net stop w32time
The Windows Time service is not started.
w32tm /unregister
The following error occurred: Access is denied. (0x80070005)
w32tm /register
W32Time successfully registered.
net start w32time
System error 1290 has occurred. The system failed since one or more services in the same process have an incompatible service SID type setting. A service with restricted SID type can only coexist in the same process with other services with a restricted SID type. If the service SID type for this service was just configured, the hosting process must be restarted in order to start this service.

I've tried restarting, but going to the Internet Time - Changes settings gives me the error of not allowed to do so. Unable to continue. You don't have the permission to perform this task. Please contact your computer administrator for help. Mind that I am logged-in Windows using an administrator account.
I had to register the w32tm first in elevated cmd, but even then it still gives me system error 1290 everytime I try to start the service.

A:Win 7 Ultimate SP1 x64 Windows Time Issue

I'm still struggling with this myself on a client's computer. The latest option I have found is this (but I haven't tried it yet):

Windows Time service is running in a shared service process, known as svchost. There is a group of services sharing the same SvcHost process as the Windows Time service and the services must run under the same credential -- Local Service, by default. As a result, the service may not be able to start after you change the logon credential.
In this case, please ensure that all services in the same service group as Windows Time service are running under the same credential. The following is the list of the services for your reference:

I won't get access to my client's computer until later today, and will check back.

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Up to this point, I have yet to run into a computer I couldn't fix. I have fixed a myriad of desktops, laptops, netbooks, Apple, Linux, etc., installing Windows was one of my most common chores. Having built many a Windows systems, I could probably do it in my sleep! That was until I came across this piece of s**t! It won't even boot from its own internal DVD drive; huh? It's even invisible to the cheezy limited bios. I've seen better bios's on an Etch-a-Sketch! OK, not the end of the world (I thought), I can boot to a usb flash drive. I make two (2) of them, one legacy bios support, and one uefi. They boot fine, pretending everything is fine, but no matter what I do, how I configure cmos settings, no matter what drive I use, or what utility I use to burn the image, I get a failure at 89% of preparing files. I have seen this happen a few times during my tenure of installing Windows 8.1, including my personal machine I am using at this very moment, however, it has always eventually completed successfully. Not this Lenovo pile. What have you people done to the IBM laptop? I have worked on truck loads of these computers with great success. They were built like tanks, functioned well, easily upgradeable, etc. Thanks for ruining a good product. I have searched for posts of similar problems and the posted solutions were dubious at best. I have never in my life been so pissed off at an electronic monstrosity as I am at this worthless can of chips! If there really is a solution, I wo... Read more

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Recently I had to replace the harddrive on my desktop computer. When I reinstalled windows, the time update, for both time.nist.gov, and for time.windows.com. Today I tried it on my laptop, and both of them failed again. Both do use a different Windows Key, so the copies are in no way related. Does anyone have a clue what might be wrong?


Also, windows update does indeed work. Just not the time update.

A:Solved: Windows Time Update Fails

Change the site name to time-b.nist.gov

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Hi. First off, thanks in advance for any help you can provide.

Every time I start up my computer, I get the following message:

"Application failed to initialize: 0x800106ba. A problem caused Windows Defender Service to stop. To start the service, restart your computer or search Help and Support on how to start a service manually."

Then my internet connection is knocked out, then I get the following error message:

"ZeroCfgSvc MFC Application has encountered a problem and needs to close. We are sorry for the inconvenience."

Again, this happens EVERY time I start my computer. It's happened ever since I started using Roxio, which I subsequently tried to uninstall. I don't know if it's adversely affecting anything, but it's a nuisance, slows down my computer, and worries me that eventually it could lead to something worse.

Like I said, I'll be very grateful if anyone can walk me through the steps to remedy this.

A:Windows Defender Fails Every Time I Start Up, Please Help

This looks like apotential fix for you ,but you need to check the particulars of your PC with the one here.See Recommendation :Roxio support

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