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Blue Screen of Death, while watching netflix and using PS CS5

Q: Blue Screen of Death, while watching netflix and using PS CS5

Have been having some random crashes, replaced HP Officejet driver but it is not working correctly. Noticed a lot of DNS client events and other weird events. I've run Malware Bytes, super antispyware and windows defender scan with no malware showing up. attached zip file with requested info.

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Preferred Solution: Blue Screen of Death, while watching netflix and using PS CS5

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)


Hi! I recently changed my system to W7, actually it was my neighbor, I must admit that I don't know a thing about computers. (Edit: I asked him to do install it all over again after this problem, and he did, but the problem is still here.)Anyway, ever since then, everytime I try to use bitorrent, or just download something normally (although normal donwloads takes a lot longer to get the BSOD) i get the blue screen.Same for videos, but this one is more randow. It happens both on youtube and on vlc, or on any site that has any video, really. On vlc it seems to happen more often, though.  Oh yes, it also happens when I acess tumblr. I'm not exactly sure what triggers it. Now, usually it crashes a little after I start watching videos or downloading something, does not take long but it's not immediatly. But earlier today, it crashed immediatly after watching/downloading. It just stopped like, in the last hour or so. This is really bugging me.Not sure if it's relevant, but someone told me it could be a driver thing, so I used slimdrivers. The problem is still here, though.Can anyone help me? What information do you need? Like I said, I don't know a thing.

A:Blue screen of death when using bitorrent or watching videos

Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

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hi i have been experiencing some problems with my pc suffering from the blue screen of death while steaming video online, this has happened 3 times now and i would just like to get an idea as to what could be wrong , the last 2 times happened within about an hour of each-other which is concerning , i put my gpu through a stress test and it works fine but have yet to test my other components here are my details
os=windows 7 ultimate
self installed
age of system 1 year and 3 months
age of os about 1 year and 1 month, had to re-install following some problems with the original install
cpu= amd phentom II x6 1100t
gpu= ati radion hd 5770
motherboard= ASUS m4a87td evo
psu= coser 600w (i think)

thank you for your time

A:blue screen of death on watching movies online

Your crash reports indicate a possible problem with your Windows installation. Please download and run the MGA Diag Tool. When it finishes, hit the copy button, and paste in your next post with [code]<MGADiag info>[/code] surrounding the MGADiag info.


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Hi I took the advise of this blog regarding Total System Care which claimed to "fix" my blue screen of death problem
What led me to this blog and eventually this forum was that I've been getting this blue screen error after a session of watching videos on youtube.After a dozen of videos my pc sort of blacks out then it goes back to normal.This is just where it gets bad.The 2nd time it does it the screen "brakes" and I get the blue screen of death with the error Bad_Pool_Header.I searched on goggle for a solution to this and that's where I installed Total System Care which I just removed after reading that blog.I'm currently running malware bytes to remove anything it might have left behind.
What's odd is that I had this same problem a year ago but it was when I was using internet explorer browser.Switching to Chrome browser eliminated that problem completely.No more black outs,blue screen of death,and green videos.This is what saved me from going back to staples and returning my laptop.Now it's back...now that I've switched to Chrome and Torch browser that trick isn't working.
When I had this problem back then what I would do is after the first blackout I closed the internet explorer browser and start it again.This would fix it temporarily until I finally got the blue screen of death when I forgot to close it after the first blackout.Another problem is after the first blackout any video... Read more

A:Bad_Pool_Header (Blue Screen of Death) after watching video media

Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
 Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.

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and torrenting.

Basically, when I started downloading the torrent file, my computer started to act weird and BSOD'ed on me. I tried to see what's wrong and ran Windows Diagnostic Memory test to rule out a memory problem and it passed with 2 runs. I also did sfc /scannow and nothing shows up.

Everytime I start up, I got a BSOD as soon as the torrent started downloading again.

I have ran a bad hard drive sector test roughly 2 days ago and all three of my drives are fine. I suspect it might be the file I was torrenting since I stopped the Torrent now and so far I haven't blue screened yet.

Here are my computer's specs:
Intel Core i7 2700K
MSI Nvidia GTX 680 GPU
16 GB Kingston Hyperx RAM 1600 mhz
Intel 520 120 GB SSD with 3 TB Hard disk space.
z77m-d3h-mvp gigabyte motherboard.

I have BSOD viewer and here are the dump files that I have been handed:
Attachment 262096

Attachment 262097

Attachment 262098

Attachment 262099

I need to write up a report for Thursday so it would help to get this BSOD issue fixed ASAP. I hope it's not a hardware issue since it was running fine for 3 months since I added the GPU up until now.

Thank you.

A:Blue Screen of death while doing homework, watching flash video

Please follow steps outlined here to get BSOD help:


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Alright so a couple months ago my computer crashed and I was told it was a hard drive problem. So I got a new hard drive and installed it myself reinstalling windows and everything else. After a bout a week my computer would randomly shut off the screens image would become jumbled with dark lines running horizontally across and then it would either shut off or give me the BSOD. The BSOD flashes fast so I can't write down any information from it. This has happened repeatedly for about 3 months since every couple days. Usually I leave my laptop alone for about 15 min and then I can start it up again. The problem seems to happen mostly when i watch videos or go on sites with a lot of media going on. I think I've installed all the drivers i need to. I'm hoping it is not a hardware problem because i just bought this hard drive. I never had this problem before when i had the old hard drive. If any one could give me some help that would be awesome. I also ran check disk and it came up with nothing. My laptop is an HP G72 Notebook running windows 7. Hard drive is a western digital 250 gb.

A:Blue Screen of Death and Random shut downs after watching videos

Hello and Welcome -First -Please download BlueScreenView from the link below:http://www.nirsoft.net/utils/blue_screen_view.htmlunzip downloaded file and double click on BlueScreenView.exe to run the program.when scanning is done, go to EDIT - Select AllGo to FILE - SAVE Selected Items, and save the report as BSOD.txtOpen BSOD.txt in Notepad, copy all of the content, and paste it into your next replyNext -Please post a snapshot with Speccy as this may also give us a bit more to look at -Publish a Snapshot using Speccy =<<Follow These DirectionsThank You -

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Good afternoon all.  I'm hoping someone here can help me with this.  I bought this Lenovo ideapad 320-15ABR at Thanksgiving and received it at the beginning of December.  I bought it mainly so that I could use Photoshop, Microsoft Office and to watch TV/movies online.  The only things I've installed on this computer since receiving it was the Photoshop 2018 and Avast Antivirus.  I disabled the Windows Defender antivirus and I couldn't find McCaffee anywhere on my computer.  Anyway, I've used this computer to watch movies a few times now for the last several weekends and at least once during a movie (either through Netflix or Amazon Prime) I will get an error message that reads something along the lines of:  "Your PC ran into a problem and needs to restart."  Basically the blue screen of death.  It's incredibly frustrating because I've been happy with Lenovo products in the past.  I'm also not a huge fan of Windows 10 and while I don't blame Lenovo for the changes Microsoft keeps making, these new changes coupled with the constant blue screens of death on a brand spanking new computer have made me a very unhappy customer.  Because of the changes with Windows, I'm not familiar at all with how to troubleshoot this problem (or even where to start) to see if there is something wrong with my laptop hardware or if it's a driver error.  If I can I'd like to try to understand how to find out what... Read more

A:Lenovo ideapad 320-15ABR Blue Screen of Death issues while watching movies online

Reinstall Windows And Install Hotfix update..

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Hi, I  have this strange issue where when watching Netflix in either IE11, Edge or Netflix App in full screen mode the display would sometimes flicker or goes black for a few seconds then back to the video.  This would happen continuously  every 10 second of so during playback.  I had similar issue with watching YouTube video before, but it was resolved by selecting "Use Software Rendering instead of GUP".  However this does not seem to have any affect on NetFlix videos. I did some troubleshooting and discovered that this issue appears to be caused by Intel(R) HD Graphics 530 driver.  When disabling the NVIDIA GeForce GTX 950M driver, the issue still appearing.  However, when disabling the 530 driver, the issue seems to go away but video became slightly choppy. The default 530 driver what came with the PC was .4475 and I have since updated to the latest version .4627.  Updating the graphic driver did not solve the issue and I also did a full uninstall and reinstallation of the driver. I have the latest BIOS for this computer F.11 Rev.A Wondering if anyone have similar issue or offer some additional troubleshooting advice. Thanks

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So I've updated my graphics card driver, reinstalled flash and silverlight, disabled antivirus, reinstalled my browsers (it doesn't work on any browsers). I have no idea what to do.

Looks like this: http://imgur.com/a/h4bAn

Now here's the kicker. I can hear the sound perfectly fine. And if I move the browser to my second monitor I can watch it just fine, but my main monitor stops displaying.

Thanks in advance

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Since about one month ago, I have been getting random freeze/BSOD's while watching videos in windows media player 11.

I am not sure if it is only due to using the player, or if some other service is locking up my computer, but the grand majority of times that my system has crashed has been while I was watching videos in the player.

I have attached the latest dump files in a zip archive, and here are my computer specs:

Windows Vista Home Premium
3gb RAM (ran the standard Vista-included mem test and no faults were detected)
Intel Core-2 2.13 ghz
Nvidia Geforce 8800 GTS 320 MB
Vista is installed on a Raid 0
I have a 500 GB backup Jbod harddrive (where the videos are stored)

If you need any other information, please let me know! Can someone help me with this?

A:Blue Screens of Death/Freezing while watching WMP11

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I've got this twice in the past 24 hours and I don't know why. I've been looking at threads but they dont really make sense. Please help!

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA8005549060
BCP3: FFFFF800045343D8
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

A:Help me with a Blue Screen, possibly because of netflix?

Hi emmalynn welcome to SevenForums

Take a look at the link below to upload the dmp files to get your BSOD analyzed .

Blue Screen of Death (BSOD) Posting Instructions

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In need of serious help.*
To begin, I am stupid and haven't backed up any of my files so for now a windows reinstall is out of the question. (unless it's completely necessary) okay, so the problem: I was using my computer as normal. Then while on Google Chrome, it started getting slow and said "not responding" this happens all the time, to everyone so I waited and then the dreaded Blue screen of death appeared. Didn't get a look at what it said because it shut down almost immediately. After that it loaded as normal? Which is weird, I think. But got stuck after startup on the black screen of death. All I have is a cursor. Can't do ctrl+alt+del, can't load any of the safe modes. When I go on startup repair, it says "no restore points" on system restore and "could not detect a problem" on system repair or whatever it's called. There must be something to fix this?! :/ I live in hope that the whole system doesn't need to be wiped clean because as I said, I stupidly haven"t backed up my files.*

Can anyone help?? Please?

A:Stuck on black screen of death, after blue screen of death

this sounds like it should be a BSOD thread, post a seperate thread in the BSOD section following the posting instructions for BSODs, make sure you include the dump files, if you don't know how to do that, it should tell you in the BSOD posting instructions.

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HI guys
When booting up my laptop in "last known good configuration" mode i keep getting the blue screen of death and the laptop freezes and cuts out and is very over heated. When i have booted up in "safe mode with networking" the latop is still over heating but it dosn't freeze or i don't get the blue screen of death. I am also limited to what i can doin safe mode.
Any ideas what the problem could be please chaps?
Thanks in advance

A:Blue screen of death on normal boot up but no blue screen in safe mode ?

Exact wording of BSOD error message?
System manufacturer and model?
Conditions/events which may have led to this?
When did problem begin?

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I'm about to get a cable broadband connection into my house and don't know how to hook up my old Sony trinitron tv up so I can watch Netflix. Also need a wifi router.

A:Watching Netflix on old crt tv

I'm about to get a cable broadband connection into my house and don't know how to hook up my old Sony trinitron tv up so I can watch Netflix. Also need a wifi router.Are you looking to hook up a computer? Or are you looking to use ANY device to hook to the TV to watch Netflix?If you are talking about the latter, then there are number of devices that will hook to an old CRT TV by way of a standard composite (i.e. yellow "RCA" jack) or maybe even an S-Video jack since your CRT Trinitron TV likely does not have HDMI or component (red-green-blue RCA jacks). If nothing else, Wii can hook up to CRT TVs and you can watch Netflix through your Wii. Also, older Roku devices (but not the Roku 3 it appears) can hook up to older analog connectors and they offer a Netflix "channel".If you are talking about a computer, then you will either need a graphics card that support output to a composite video connection or you will need a converter that will go from VGA to composite (or S-Video) or even DVI/HDMI to composite (or S-Video).If you clarify what you specifically want to do, then I might be able to provide more specific guidance. Also, it would help if you listed what specific input connections you have on the TV and if you want to use a computer, what specific output options you have on the computer (i.e. brand/model of computer).

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windows 7 too many restarts while watching netflix

A:Problem while watching netflix

Can you be more specific. Does your computer automatically restart? Or is restarting the only way to get the computer back to a usable condition?

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Got a BSOD when watching Netflix so it's probably my display driver because it always is lol. Although it started out with a freeze up of my PC and mouse then a BSOD then once the PC restarted, windows were configuring updates before it got to the login screen so that's different. I don't see any updates that I can find that were installed when this happened. Tried windows update history but last one installed was a few days ago. So the updates installed today must be listed somewhere. I still have the display driver the windows updates gave me about a month ago. I'm not going to bother getting a new one from amd.com because I always have trouble whenever I try a new one from there. I think it's because my PC needs a catalyst version and not one from crimson. I used to have catalyst and had less (almost none) problems with it.

Sorry but I don't have a minidump file to post. There's a folder "minidump" but it's empty for some reason and the date modified was from January so I guess the file caused by the BSOD never made it there this time like it usually does. I hope that's a good sign! My system shut down on me one time not long ago and guess what I was doing? Watching Netflix! I guess it has to do with the fan or something getting too hot. That's a bummer because I enjoy Netflix!

My PC specs

I have Windows 8.1

I just googled about not getting the minidump files and one site for windows 7 advised that I select "small memory dump" but I h... Read more

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Was watching Capitalism: a love story on netflix (streaming) and I got a BSOD. Restarted, resumed the movie and 20 minutes later got another one.... and I've never had a problem with watching netflix movies this computer while streaming them........ heres the reports I came up with via bluescreen view

Dump File : Mini080610-02.dmp
Crash Time : 8/6/2010 8:16:49 PM
Bug Check Code : 0x100000ea
Parameter 1 : 0x89bb09c8
Parameter 2 : 0x8a406b00
Parameter 3 : 0xb84ebcbc
Parameter 4 : 0x00000001
Caused By Driver :
Caused By Address :
File Description :
Product Name :
Company :
File Version :
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini080610-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600

Dump File : Mini080610-01.dmp
Crash Time : 8/6/2010 7:32:34 PM
Bug Check Code : 0x100000ea
Parameter 1 : 0x8a22bc80
Parameter 2 : 0x8a4315d0
Parameter 3 : 0xb84dbcbc
Parameter 4 : 0x00000001
Caused By Driver : nv4_mini.sys
Caused By Address : nv4_mini.sys+59ccf
File Description : NVIDIA Compatible Windows 2000 Miniport Driver, Version 258.96
... Read more

A:BSOD while watching netflix

It looks like your video card driver is giving you issues.

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Hey guys. Long time since I've posted here about my computer giving issues and quite frankly my system has been running perfectly fine since the last time I posted until now. I get a BSOD when watching Netflix and have attempted analysis myself and apparently my ATI display driver is causing it(?)

Use !analyze -v to get detailed debugging information.

BugCheck 100000EA, {fffffa800c893b50, 0, 0, 0}

Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : dxgkrnl.sys ( dxgkrnl!TdrTimedOperationBugcheckOnTimeout+37 )

Followup: MachineOwner

3: kd> !analyze -v
* *
* Bugcheck Analysis *
* *

The device driver is spinning in an infinite loop, most likely waiting for
hardware to become idle. This usually indicates problem with the hardware
itself or with the device driver programming the hardware incorrectly.
If the kernel debugger is connected a... Read more

A:BSOD when watching Netflix

Run Display Driver Uninstaller in safemode. Display Driver Uninstaller Download version Click on your Graphics card witch in this case is ATI(AMD) Press Clean and restart.
After that goto your manufacture website and download your ATI graphic drivers again. If it is a custom PC goto your graphics card manufacturer website and download it there. The BSOD should have been fixed. Report if something happens.

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I am getting continuous BSODs while watching Netflix in Firefox. This specifically happens when watching episodes and Netflix minimizes at the end of an episode to the Auto-Play screen. It isn't consistent so I can't replicate what is and isn't causing it. It happens both in full screen mode and windowed mode.

Attaching the DM Log files.

A:BSOD While Watching Netflix

Hello Chopper,

Advanced SystemCare 8 "c:\program files (x86)\iobit\advanced systemcare 8\asctray.exe" /auto NT AUTHORITY\SYSTEM HKU\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
This specific program can actually cause harm to your computer as it changes registry, and deletes other files. Please uninstall till we are certain what the problem is.

Found this error for all of the crash files, Please follow the instruction.

BugCheck 0x124
You have a 0x124 hardware bugcheck. If the system is still under warranty, I would recommend sending it in to have diagnostic tests done and any bad hardware replaced.

Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!

For your hardware stop 0x124 crash, read through Stop 0x124 - what it means and what to try and use the following hardware checks to supplement that link.
If you are overclocking any hardware, please stop.

If you have an SSD, make sure the following are up to date:SSD firmware
BIOS Version
Chipset Drivers
Hard disk controller drivers/SATA drivers
If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your ... Read more

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I had a few things running in background, including mIRC, l33tsig, MSE, and Daemon tools. Was streaming a film on Netflix, using Chrome browser. First BSOD I've had while on Windows 7. I had reinstalled Windows on January 4th, 2012. I do a clean reinstall about once a year. I don't recall the error code I got with this BSOD, sorry about that, perhaps it's in the report I'm attaching? Computer seems fine now, but it is disconcerting, using Windows 7 for quite some time now, completely stable up until last night.

A:BSOD while watching Netflix on Chrome

e1e6032e.sys Tue Mar 24 14:17:23 2009 (49C923B3)
Update your network drivers. If this doesn't fix the problem then run the hardware tests listed below
Please run these tests and report back the results
1. Memtest86 - Run for 7-8 passes - RAM - Test with Memtest86+
2. Prime95 - Run all three tests for 3-4 hours each or until fail - http://www.sevenforums.com/tutorials...t-prime95.html



Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Thu Jan 19 00:53:39.453 2012 (UTC - 5:00)
System Uptime: 7 days 22:15:45.626
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+36024 )
BUGCHECK_STR: 0x1a_41790
FAILURE_BUCKET_ID: X64_0x1a_41790_nt!_??_::FNODOBFM::_string_+36024
BiosReleaseDate = 03/16/2007
SystemManufacturer =
SystemProductName = GT5268E
CPUID: "Intel(R) Core(TM)2 Duo CPU E7500 @ 2.93GHz"
MaxSpeed: 2930
CurrentSpeed: 2930

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I get this immense ping problem while my GF is watching netflix. My broadband connection is 150mbps, so it should let me play games without problems. I can watch multiple streams on my computer and its fine, its only when she is using either chromecast or apple tv I have this problem. E.g DOTA and other games are basically unplayable. Link to a small ping log: https://pastebin.com/9CtdQUB1

A:High ping when watching Netflix

Is the computer youre using to play these games connected via wifi or LAN?

Make and model of your router and modem would be helpful as well.

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Occasionally I will be watching a video or Netflix movie and sometimes it just stops streaming and makes a loud noise which continues until I have to manually shutdown the computer. I've even just tried closing the video or movie but it will not allow me - it just freezes accompanied with the loud noise.

Is there something I can do to fix this occasional problem?

A:Watching Netflix or Video online

It's possible that your computer is overheating and the loud noise you hear is the CPU fan revving up in an attempt to cool the CPU. Without knowing anything about your system it's impossible to say for sure.

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Hello everyone,

I recently had a BSOD while watching Netflix. I did a little research of my own, and it looks like it is my Intel Graphics controller that had the problem.


I tried to update the driver automatically through Windows,but it told me it was already up to date. I then downloaded this driver : win64_153623.exe (version and tried to install manually, but I received an error that this file was not valid for my computer.

I also tried to use the Intel "manage drivers" utility, but it did not detect any drivers on my system.

Could you give me a few tips for solving this problem ? Thank you very much !

For reference I an running Windows 8.1 with all critical updates, Intel Graphics 4600 + Nvidia GTX 860M, 8Go Ram, Core i7.


Please fill in your specs:
Click on user cp in the right side of the top of the page > my settings list on the left side on the page> 2nd from above.

This to make analysing easier.

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? OS - Windows 7
? x64
? What was original installed OS on system? Windows 7
? Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? OEM version that I purchased from a retailer
? Age of system (hardware) Motherboard, ram, hdd, gpu all under 6 months, psu and cpu 1 year
? Age of OS installation - have you re-installed the OS? 2 months ago

? CPU AMD Phenom II x6 1055T
? Video Card AMD Radeon HD 5830
? MotherBoard ASUS M4A89GTD
? Power Supply - brand & wattage Corsair 650tx

? System Manufacturer Me
? Exact model number (if laptop, check label on bottom) none

I have tried two kits of ram (the first showed errors, which is why I switched, but I guess that didn't fix it)
I am also using a new gpu since the first crashes started, and the motherboard is only 1 month old.

Ignore the 0x119 bugcheck, this was caused by a poorly coded application.

So ruling out ram, gpu, mobo, and OS installation, what could be causing this?
All bsods occurred while watching Netflix, and I run my browsers in sandboxie.
Since this is a privilege error most likely, and sandboxie intercepts the kernel to keep my system secure, could this be the cause?
I will not uninstall sandboxie, don't waste your time suggesting it.
Just want to know if it's a possibility.

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Everytime I watch a video..either it be youtube, netflix or whatever...except DVDS on my laptop...my computer freezes!! Then I sometimes get a message that my display driver stopped working...WHY? This just started happening like 3 weeks ago and I;ve had my laptop for just a year.

A:PC Freezing while watching Youtube, Netflix, etc

Intel Core 2 Duo T6600 2.20GHz processor and 4GB of DDR2 memory (maximum 8GB) mated to Intel graphics media accelerator graphics,
what do u mean old? this just started happening out of the blue... laptop is barely a year old.

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Last month, kept getting blue screen of death with various errors at bottom: MEMORY_MANAGEMENT, CRITICAL_STRUCTURE_CORRUPTION, IRQL_NOT_LESS_OR_EQUAL. Been happening sporadically before but amped up last month for a few days. Stopped until last night, this time I got an orange screen of death and the error was CRITICAL_STRUCTURE_CORRUPTION (win32kfull.sys).

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Hello everyone.

I have a Toshiba Satellite L450D-13X computer for the kids, and for the price it's a good laptop. Have had no issues with it until two weeks ago when the screen froze for the boys whilst playing a game and downloading a program from the net. Had to do a force shutdown and since then we have a BSoD on every boot-up. This is what we have tried:

On 'Starting Windows' we are given an option of either 'Launch Startup Repair' which ends up as BSoD or 'Start Windows Normally' which reverts back to the 'Starting Windows' option list.
Any attempt to enter 'Safe Mode' results in BSoD.
Attempting to boot an ISO of the Windows Recovery Disk on a USB key (we did highlight it and promote it to the top) results in BSoD. Borrowing a proper Window 7 installation DVD and highlighting this as an option results in BSoD.

In fact, the only option we used that threw up something different was using advanced boot options. On one of these options we got the Blue Screen of Death with the following information:

Disable Bios Memory Options such as caching/shadowing

Tech info

Stop: 0x000000ED (0xFFFFFA80023C2CDO 0xFFFFFFFFC0000185 0x0000000000000000 0x0000000000000000)

I don't mind erasing the hard drive and starting again, there's nothing on it that's critical. I'd very, very much appreciate a steer on this. Checked the web for stuff and nothing seems to assist in any other options. I am not particularly tech literate but can follow instructions.

Thanks in... Read more

A:Black Screen of Death/Blue Screen of Death

Hi, malbekh; and welcome to the forum. Please read these threads and post back. We will be glad to help you.

[1 - Novice] How to ask for help with a BSOD problem


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Hello all. First time posting on these forums, as I haven't really had a need to inquire about computer problems till more recently.

I was watching Netflix last night, when I suddenly lost access to all windows functionality. The show continued to play for about a minute, before the computer went to the BSoD. I have not used Netflix at all since the incident, but I've also not seen the error again. Hopefully this may narrow things down a bit.

I had another incident where my computer froze up while watching Netflix. I was able to ctrl+alt+dlt, but attempting to open task manager did nothing. Had to hard-resent, but no BSoD.

I've attached the zipped crash information. I was unable to save a performance monitoring file as an html doc for some reason, so I hope this is suitable. Any insight would be great. Thanks all!

Please see basic system specs below:
Windows 7 Home Premium 64bit
Intel core i5-2500K CPU @ 3.3GHZ 3.9GHz
nvidia geforece GTX 580
60 GB SSD holding windows
1 TB HDD 7200 RPM

Let me know if you guys need any other info. Thanks, again.

A:BSOD while watching netflix, error 0x000000f4

Quote: Originally Posted by banes27

Hello all. First time posting on these forums, as I haven't really had a need to inquire about computer problems till more recently.

I was watching Netflix last night, when I suddenly lost access to all windows functionality. The show continued to play for about a minute, before the computer went to the BSoD. I have not used Netflix at all since the incident, but I've also not seen the error again. Hopefully this may narrow things down a bit.

I had another incident where my computer froze up while watching Netflix. I was able to ctrl+alt+dlt, but attempting to open task manager did nothing. Had to hard-resent, but no BSoD.

I've attached the zipped crash information. I was unable to save a performance monitoring file as an html doc for some reason, so I hope this is suitable. Any insight would be great. Thanks all!

Please see basic system specs below:
Windows 7 Home Premium 64bit
Intel core i5-2500K CPU @ 3.3GHZ 3.9GHz
nvidia geforece GTX 580
60 GB SSD holding windows
1 TB HDD 7200 RPM

Let me know if you guys need any other info. Thanks, again.

With only one DMP file it is almost impossible to tell if it is s one off.

I notice your avast which is often at least a contributing cause of BSOD'S . Please remove and replace your Avast with Microsoft Security Essentials AT LEAST TO TEST

Microsoft Security Essentials - F... Read more

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I'm new here. I was hoping someone could help diagnose my BSOD issues.

I upgraded my video card to a MSI Radeon R9 390 recently. But my Motherboard is a Gigabyte Model: GA-870A-UD3.
It is running on PCI-e 2.0 rather than 3.0 but I don't know how to verify that this is what is causing the BSOD.

I am also running two types of RAM in my computer:
Corsair 2x 2GB RAM
Kingston 2x 8GB 1600 MT/s (PC3-12800) CL11

I have a Corsair HX650 as a powersupply. I would've thought that this PSU is sufficient for the hardware that I'm running.

I play games such as GTA V, Starcraft II, Counter Strike: GO and it crashes at random times - sometimes even in the menu screen.

Look forward to hearing back form you and telling me what type of tests I can do to try and find the root cause.

Thank you all in advance!

Zip file using the DW app: DESKTOP-0HVDDSJ-23-Jan-16_165235_03.zip

A:BSOD during gaming and sometimes when watching Netflix/Browsing

Hi kaiz0r,

Welcome to the 10forums.

The dump is inconclusive.

Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
I would like some more information about your hardware.
Please run CPU-Z | Softwares | CPUID, open it and make screenshots of the following tabs

*SPD shows the details of each module, you can show the details by choosing different slots in the left upper corner.
Please make screenshots of each module.

Please post each screenshot in your next reply/replies.

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I am not at all sure of how to proceed...help

win 7 home prem x64
dell studio few years old...see screen shot of comp properties

A:BSOD watching netflix streaming and other times

Please follow the http://www.sevenforums.com/crashes-d...tructions.html to provide us with your crash reports so we can analyze them and give you specific troubleshooting steps.

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Hello, this is a very recent problem (started less then a week ago) that Ive been having on a custom build pc that has been running flawlessly for years, the only recent hardware change was a new GPU around february.

I started getting BSOD, mostly while playing FIFA or while watching netflix last week. Eventually I formatted and instaled windows 7 (ultimate 64 bit) again but the error persisted even on the new format, eventually I started getting BSOD on boot and even on safe mode (diferent bsod errors: irql, memory management and others) so I RE formatted and installed the least amount of things possible and that ran flawlessly for two days (I played lots of games, watched lots of netflix to test it and it seemed fine) I thought the problem was fixed.

Today I was playing FIFA 15 and I got a new BSOD (IRQL LESS NOT EQUAL). Throughout this whole process I have made sure I have the latest GPU drivers, I installed new motherboard drivers on this format, I ran mem test 86 and the windows memory diagnostic and both of them showed me no errors. I am completely stumped.

CPU: AMD Phenom II x4 945
GPU: Nvidia Geforce GTX 950
Mother: ASUS m4a79xtd

I have attached the dump file and the DM log collector, thanks in advance for any help!

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I have done two re-formats on my computer attempting to get rid of this blue screen error, but it keeps coming back (almost instantly). I think it usually happens when I watch netflix and close the computer without shutting down first; but it has happened a few times when I wasn't previously watching netflix.

It only occurs when I'm starting the computer, but not every time.

The last time it happened, I kept ignoring the blue screen and it eventually got to the point where I wasn't able to use the computer (couldn't save files, wouldn't connect to internet, etc.).

Anyways, any help would be greatly appreciated. I attached my dump files, but to be perfectly honest, I don't know anything about fixing computers. So please baby step me through fixing it if you can

Thank you so much,

A:BSOD when starting computer, usually after watching netflix

Welcome aboard.

► You have two antivirus programs installed. AVG and McAfee. Your crash is directly blaming AVG.

fffff880`07c3c7c8 fffff880`06215796Unable to load image \SystemRoot\system32\DRIVERS\avgidsdrivera.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for avgidsdrivera.sys
*** ERROR: Module load completed but symbols could not be loaded for avgidsdrivera.sys
It is Driver Reference Table - avgidsdrivera.sys.

So you must to uninstall AVG. At the same time, McAfee is a higher level crap, and a very well known problem causer. Uninstall McAfee too. For best protection, use Microsoft Security Essentials - Free Antivirus for Windows, with Free MBAM.

► Also, Free up the startup.
Click on the Start button
Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
Select the “Startup” tab.
Deselect all items other than the antivirus.
Apply > OK
Accept the restart.
► What I have also noticed, you have some old device drivers installed.

ATI Display Driver:

c:\windows\system32\drivers\atikmdag.sys (, 5.76 MB (6,037,504 bytes), 8/18/2009 6:48 AM)
Realtek ethernet driver:

c:\windows\system32\drivers\rt64win7.sys (, 317.53 KB (325,152 bytes), 10/25/2011 2:05 AM)
If possible, try to update those, too.

Let us know the results.

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Is there a way to password lock my computer while I'm falling asleep to Netflix so that no one else can use it? I want to be able to fall asleep to the lights/colors/sounds, but if someone in my house takes my computer before it falls asleep and after I'm asleep, I don't want them to be able to use it even for other shows or surfing the web. I don't want anyone using my computer without my permission. Can anybody help me?

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Hey folks,

I've received a few BSOD's in the past couple days while doing what's in my title. These are the 3 messages I've received:


I'm fairly confident that chrome or wow are culprits, but not entirely sure. I've collected 4 mini dumps, which I hope will help (attached).

I've ran a Windows memory diagnostic which came back clean. I'm using an 840 Evo SSD which I've confirmed has the latest firmware.

Any help would be greatly appreciated!

Edit: had to update my attachment, but computer crashed haha, it's up and good to go now!

A:BSOD Playing WoW and watching Netflix on Chrome


I am extremely sorry that this thread was not attended to. There are not many people in this field.

In case you still require help, kindly respond to this thread and I will be notified via email and you should expect a response from me in 48 hours.


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about 40 minutes into the movie the stream started getting a little out of sync and then my computer turned off. Upon start up it then sat in the screen almost waiting for my profile to come up. I manually shut it down and then started it again. I'm getting so tired of this as win 7 was working great for about 4 weeks before I started trying to install drivers for my graphics card. I had been trying to put more software on but after the last crash I literally only did that one driver and I'm still having problems.

A:system crash while watching netflix stream

wow I'm in a state of duress. Forgot the files.

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My pc tend to go blue whenever I'm playing netflix/hulu while downloading games (through steam or Origin). The other time the BOSD would come is when I opened facebook games or reading manga.

Thank you for the help.

OS:Windows 7 Home Premium 64bit
CPU: Amd phenom II Black Edition x6
Motherboard: Asus Crosshair IV extreme AM3 890FX
Memory: Corsair Memory Vengeance 8 Dualkit DDR3 1600MHz
Graphics Card(s): HIS Radeon HD 6950 2GB (256bit)
Sound Card: N/A
Monitor(s) Displays: N/A
Screen Resolution: N/A
Hard Drives: Western Digital 2TB Caviar Green WD20EARS
PSU: Corsair Enthusiast 850-watt
Case: NZXT-Phantom White
Cooling: Corsair Hydro Series H70

A:BOSD-TCPiP.sys while watching hulu/netflix

I'm sorry forgot to attach the zip file

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I have a number of videos located on a NAS that is accessed wirelessly. Most often I watch them on my HD TV by running a HDMI cable from my computer to my HD TV. Sometimes, but not always, my computer will suddenly blue screen, do a robot and then is absolutly fine. I've watch 5 videos in a row with no problem and I've watched one video and had it blue screen twice. It is all over the place and I can't find the reason.

Any ideas?

Thanks for your help.

A:Blue Screen watching videos

What Operating System are you using and do you only get the blue screen crashes when connected to your TV via HDMI? If so, it could be an issue with the video card drivers. It may be worth updating them.
Other than that you're looking at your usual culprits. You could run a memory test to check for intermittent DRAM errors or check out your Minipump files to help establish the root of the problem.

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I get a BSOD when i'm watching streaming on the internet - the error is: driver_irql_not_less_or_equal

I've had a look for the same issues but wanted to know if you can see anything in the dump files i've attached first. It does seem like a driver issue. It was working fine yesterday but randomly today it decided to BSOD. I've installed latest video drivers.

I've attached the zipped files so you guys need to help me

Thank you.

A:BSOD - Watching Netflix, iPlayer or Yotube - driver_irql_not_less_or_e

Welcome to the forum.

Check for an update on the driver below:
Driver Reference Table

Microsoft (R) Windows Debugger Version 6.3.9600.16384 X86
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\YUSRA\Downloads\Compressed\05_02_2015_182649_51\020515-39998-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

************* Symbol Path validation summary **************
Response Time (ms) Location
Deferred SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18700.amd64fre.win7sp1_gdr.141211-1742
Machine Name:
Kernel base = 0xfffff800`03267000 PsLoadedModuleList = 0xfffff800`034aa890
Debug session time: Thu Feb 5 22:57:30.914 2015 (UTC + 6:00)
System Uptime: 0 days 0:03:13.835
Loading Kernel Symbols

Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.

Loading User Symbols
Loading unloaded modu... Read more

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Hello! I get bsod randomly while watching videos and browsing, sometimes when i try to start a game.
The blues screen says something like this : Attemp to reset display driver and recover from timeout failed

What i have checked/tried

-Gpu temps idle 25-28 C And under load about 30-50C
-Gpu voltage 0.90V Minimum / 1.20V Max

Deleted Catalyst Control thing and installed drivers manually

Deleted a windows patch that i heard could cause problems with Catalyst control center (KB2670838)

A:Random bsod's while watching netflix/youtube/Browsing normally

Quote: Originally Posted by Yeehu

Hello! I get bsod randomly while watching videos and browsing, sometimes when i try to start a game.
The blues screen says something like this : Attemp to reset display driver and recover from timeout failed

What i have checked/tried

-Gpu temps idle 25-28 C And under load about 30-50C
-Gpu voltage 0.90V Minimum / 1.20V Max

Deleted Catalyst Control thing and installed drivers manually

Deleted a windows patch that i heard could cause problems with Catalyst control center (KB2670838)

Hi Yeehu,

Welcome to the Seven Forums! We will try help the best we can!
Thanks for uploading your system information zip file. I've analysed your minidumps and the problem is with you ATI Radeon Driver.
Please follow the steps below exactly as narrated:

Run the Guru3D Display Drivers Removal Tool: Display Driver Uninstaller Download version
Download CCleaner here and run both the Cleaner and the Registry Cleaner to remove left-over keys.
Go into C:\Program Files & C:\Program Files (x86) & C:\ProgramData and delete any leftover ATI files.
Disable automatic driver installation: https://support.microsoft.com/en-us/kb/2500967
Restart Computer.
After restart go to: Download Drivers and install the latest ATI Package (Including the Catalyst & Crossfire Drivers - Install it all).
Re-enable the automatic driver installation: https://support.microsoft.com/en-us/kb/2500967
Run CCleaner again (as ... Read more

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I continually get BSOD's while trying to play Infestation or Watch Netflix, run IE, Chrome, I've already run a Memtest86 with 0 errors. Any help would be greatly appreciated.

A:BSOD Watching Netflix, Playing Games, MEMORY_MANAGEMENT

Hello and welcome !
The majority of the dumps are showing signs of a driver misbehaving, mostly with association
to Steam, WarZ and AVG.
Please remove AVG and all of it's extensions mainly the toolbar (in each browser),
I suggest you use Microsoft Security Essentials instead.

For how many passes did you allow memtest to go through?
The following quote describes the best course of action right now, in great detail .

Quote: Originally Posted by Arc

Your crash dumps are not showing any finite probable cause.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Quote: Originally Posted by Arc

First run it with all the existing/installed RAM modules. If it comes with no error, all is good.

But if it starts showing errors, Stop testing. Errors/red lines means one or more RAM is faulty. But the fault may occur due to a faulty DIMM slot, too, which is a motherboard component. Using memtest86+, you can discriminate between a faulty RAM and a faulty motherboard.

How? Say you have two RAM sticks and two DIMM slots. You obtained errors at the test with all RAM sticks installed. Now, remove all the sticks but one. Test it in all the available slots, one by one. Continue the same procedure for all the available sticks.
How to make the inference that is it a... Read more

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Hi All!

So I am reaching out to all you wonderful people in hopes that I'll be able to recover my system without having to send it back to HP (terrible, terrible service!)

In short, I bought a system that was a demo system. I just needed it for school (Adobe Creative Suite, pretty much) and figured that it had sturdy-looking specs--because it was open-box, it was under 400 with tax!

However, from the first week on, it crashed repeatedly at random times. Bringing it back, they told me it was probably bad ram (I bought it with 3 x 2GB) and was advised to run the system on one stick at a time to find and eliminate the problem RAM. I did so, and found one that crashed consistently, and removed it. Everything was fine from then on.

Fast-forward three or so months to now. This thing crashes every day! (I am back to using a 6 year old Vaio as it is more reliable) I know I may just be experiencing a bad case of buyer's remorse, but I do need a stable computer, so I would like to sort out this one's problems.

I initially thought it may be video card related--I am no troubleshooter, but oftentimes when it crashes, there are little random lines drawn on a frozen screen, or just a bunch of random lines and colors (this happens WITHOUT a BSOD, usually--the computer will just shut off). When a BSOD does occur, it usually happens when watching something online (strangely, does not happen when playing video from my hard drive). Also, the screen saver triggers it sometimes.

However, I a... Read more

A:Daily BSODs usually when watching Netflix/Youtube, but not exclusively

Sorry, forgot to mention, the age of the hardware/OS is I think roughly a year old. I purchased it at the end of July 2011, but it had been a demo for some time, I imagine.

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EDIT - Since i thought this post didn't post i added my info in a new thread *facepalm* adding attachments here i guess, and i don't think i can remove threads so - i guess if someone wants they can remove one of them:

Attachment 202592

Attachment 202593

Hey guys - i'm not really sure how to decode what error message this is, but here's the information my computer dumped on me - maybe you can help me figure out what's causing this. I uninstalled zonealarm already since it seemed like a common error with that - but i'd like to check it out just in case.


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: 7f
BCP1: 0000000000000008
BCP2: 0000000080050031
BCP3: 00000000000006F8
BCP4: FFFFF8800F29B1A9
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:


If anyone can please help me verify what's going on i would appreciate it.

My understanding is it's a memory problem, hardware problem, or driver problem, but i'm not sure how do diagnose it.


A:BSOD watching netflix, playing DoD online BCCode 7f

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

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BCCode : 1000008e BCP1 : E0000001 BCP2 : B84A0925 BCP3 : B29462F8
BCP4 : 00000000 OSVer : 5_1_2600 SP : 3_0 Product : 768_1

The computer will just freeze. These are the error codes I get from the error report I really have no idea what is wrong, my Hard drive seems to kind of hang when this happens.

I have reinstalled windows once already complete fresh install not a recovery install. I tried everything that I know. I can play games fine do everything else fine except watch streaming video(includes youtube.com sometimes)

I can't do the memtest cause I do not have a cd burner or a floppy drive.


Intel core 2 duo
E7500 @ 2.93 GHz
3gig of RAM
Windows XP home sp3
9600 GT nvidia card

If there is more information you need just ask..any help is apprecciated thanks.

A:Blue screen while watching online videos


Download and run this application: BSOD_XP_v1.3_jcgriff2_PROD.exe.
Once it has finished running zip the folder TSF_XP_Support which can be found in your Documents folder.
Attach the zipped file to your next post.

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Hi all,

I have joined this community today. So please let me know if I have broken any rules. Warm Greetings
to all of you. My problem is that whenever I start watching a video on you tube, the screen goes blank
and then the computer stops responding and suddenly blue screen appears I am using win7 ultimate. Can anyone help me on this issue.


A:Blue screen while watching you tube videos.

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hi, first sorry for my poor english.

I have a problem since 3 days, each time i play a youtube/daylimotion video my computer crash and give me a blue screen. I tryed to install again flash thinking it was the problem but nothing changed. recently i only installed a webcam.

the minidump file in the post (hope i succed to do this )

A:blue screen after watching youtube video

Originally Posted by jak

hi, first sorry for my poor english.

I have a problem since 3 days, each time i play a youtube/daylimotion video my computer crash and give me a blue screen. I tryed to install again flash thinking it was the problem but nothing changed. recently i only installed a webcam.

the minidump file in the post (hope i succed to do this )

your english is fine, but you didnt include the minidump

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Hello. Basically, the problem is that I get a BSOD sometimes, usually soon after my Belkin USB network dongle loses the signal. The BSOD doesn't happen everytime, but in order for me to get my network back up, I have to disable and reenable the dongle. This seems to happen when I'm on Hulu, YouTube, or a similar site. Anyway, here's my stats:

? OS - Windows 7 Home Premium
? x86 (32-bit) or x64 ? x86
? What was original installed OS on system? Win 7 32 bit
? Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? Retail
? Age of system (hardware): about one year
? Age of OS installation - have you re-installed the OS? It's about a 6 month old installation, give or take
? CPU - Core 2 Duo 6400 2.13 GHz
? Video Card - GeForce 7300 LE
? MotherBoard - Gigabyte GA-G41M-ES2L
? Power Supply - brand & wattage - SeaSonic 350W

A:BSOD: blue screen during Hulu watching

Hi. Ya, the driver for your wireless is causing problems. Please visit Belkin's website for an updated driver and install it.

Use !analyze -v to get detailed debugging information.

BugCheck D1, {c4934729, 2, 0, 96a23860}

Unable to load image \SystemRoot\system32\DRIVERS\athrusb.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for athrusb.sys
*** ERROR: Module load completed but symbols could not be loaded for athrusb.sys
Probably caused by : nwifi.sys ( nwifi!Dot11GetSenderAddr+e )

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