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Windows Update IE11 Error 9C48; KB2871997 Always Redected

Q: Windows Update IE11 Error 9C48; KB2871997 Always Redected

A couple of months ago this system had problems with KB2918614, which, when installed, would cause all MSI files to fail to install. In the process of fixing that, I used System Restore several times to roll back to different points.

After I discovered it was KB2918614 and uninstalled it, things were fine. (Until it reinstalled itself again later and I had to remove it again.) This month, Windows Update would never finish checking for updates. I went into Add / Remove Programs to see if KB2918614 had installed itself again, but that listed no installed updates.

I tried SFC /scannow and it wouldn't run.
I tried System Restore and it didn't help.

I manually created HKLM\Software\Microsoft\Windows\CurrentVersion\Component Based Servicing\Version according to this: Windows Modules Installer Error:126 - Microsoft Community and then things started to work (Windows Update, SFC, and updates being listed in Add / Remove Programs - though only a few were listed).

Now an optional update (IE11) refuses to install - it gives error code 9C48. (IE 11 is already installed.)
Additionally, KB2871997 succeeds, but keeps showing up.
It also doesn't seem like I got the latest batch of patches - only a few items were listed when I checked for updates, though I'm not sure about this.

CBS.zip attached.
The CBS directory has 5 cab files that aren't included (they make the zip file greater than the 8 MB limit):
CbsPersist_20141001070535.cab
CbsPersist_20141001150330.cab
CbsPersist_20141007175022.cab
CbsPersist_20141007233433.cab
CbsPersist_20141113050230.cab
From my brief look at the log it looks like there are more registry keys that are missing/broken.

sfc /scannow reported no integrity violations.

Thanks.

RELEVANCY SCORE 200
Preferred Solution: Windows Update IE11 Error 9C48; KB2871997 Always Redected

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Windows Update IE11 Error 9C48; KB2871997 Always Redected

The CheckSUR log shows this error...

Code:
Checking Package Watchlist
(f) CBS Registry Error 0x00000002 Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect Failed to open store key
SFC/CBS shows the following error...

Code:
2014-11-12 21:02:30, Info CBS Starting TrustedInstaller initialization.
2014-11-12 21:02:30, Info CBS Fallback code servicing stack search path during setup...
2014-11-12 21:02:30, Info CBS TI found cbscore.dll at: C:\Windows\servicing\0.0.0.1
2014-11-12 21:02:30, Info CBS Failed to load Core DLL from path: C:\Windows\servicing\0.0.0.1\cbscore.dll [HRESULT = 0x8007007e - ERROR_MOD_NOT_FOUND]
2014-11-12 21:02:30, Info CBS Failed to initialize CBS Core. [HRESULT = 0x8007007e - ERROR_MOD_NOT_FOUND]
2014-11-12 21:02:30, Info CBS Ending TrustedInstaller initialization.
2014-11-12 21:02:30, Info CBS Failed to initialize Trusted Installer. [HRESULT = 0x8007007e - ERROR_MOD_NOT_FOUND]
2014-11-12 21:02:30, Info CBS Starting TrustedInstaller finalization.
2014-11-12 21:02:30, Info CBS Trusted Installer core was not initialized.
2014-11-12 21:02:30, Info CBS Ending TrustedInstaller finalization.
2014-11-12 21:02:53, Info CBS Starting TrustedInstaller initialization.
2014-11-12 21:02:53, Info CBS Fallback code servicing stack search path during setup...
2014-11-12 21:02:53, Info CBS TI found cbscore.dll at: C:\Windows\servicing\0.0.0.1
2014-11-12 21:02:53, Info CBS Failed to load Core DLL from path: C:\Windows\servicing\0.0.0.1\cbscore.dll [HRESULT = 0x8007007e - ERROR_MOD_NOT_FOUND]
2014-11-12 21:02:53, Info CBS Failed to initialize CBS Core. [HRESULT = 0x8007007e - ERROR_MOD_NOT_FOUND]
2014-11-12 21:02:53, Info CBS Ending TrustedInstaller initialization.
2014-11-12 21:02:53, Info CBS Failed to initialize Trusted Installer. [HRESULT = 0x8007007e - ERROR_MOD_NOT_FOUND]
2014-11-12 21:02:53, Info CBS Starting TrustedInstaller finalization.
2014-11-12 21:02:53, Info CBS Trusted Installer core was not initialized.
I suspect that your system is beyond manual repair - and therefore suggest that you attempt a repair install of the OS
See the instructions here... Repair Install

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RELEVANCY SCORE 106.4

Hello everyone. It's been a while... I finally changed my laptop 'cause its GPU got burnt and they gave me a brand new Lenovo Z710 i3-4000m with a GT 745M (not bad). Anyhow, while updating after a new installation of Windows, every single one update got installed successfully except one (partially, you'll see what I mean): the notorious IE11 which always comes up with error 9C48. And I say partially because I HAVE IE 11 installed successfully the first time I installed it, through Windows Update (exhibit A & B below)!

I know that I am making much fuzz for nothing now 'cause I could just hide that update and go on with my life. But I know that's something is not right and it's a shame to begin a brand new installation of my precious Windows 7 with errors.

SURT installation completed successfully (KB947821), sfc /scannow didn't find any integrity violations, I have included only the CBS.log and CheckSUR.logs on my .rar file because I exceed the 8.00 mb limit with the CBS_Persist .zip folders. Thanks in advance for everyone's time to read my post. Peace out \/

A:IE11 error code 9C48 through Windows Update

Sounds to me like a corrupted store somewhere - but before we start messing, let's have a look at some other files...
Please upload the following files.
C:\Windows\windowsupdate.log
C:\windows\IE11_main.log

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RELEVANCY SCORE 98.8

Hello, I have just reinstalled Windows 7 Starter on my Asus Netbook. I have spent yesterday installing updates and there is one update that is giving trouble.

It is the update for IE11 for Win 7. It fails with the error code: 9C48

The only third party programs I've installed is Chrome

The CBS.zip file is over 9MB so the forum will not allow me to post it. The result from sfc /scannow was:


Code:
Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.
I could upload the zip to dropbox or Google Drive if that would help. Thanks in advance.

Edit: I've uploaded the CBS zip to google drive. Link here:

https://drive.google.com/file/d/0B9b...it?usp=sharing

A:IE11 update error 9C48 Win 7 Starter

Hi and Welcome to Seven Forums,

Take a look at this tread on the same issue - Windows Update Failure Error Code 9C48 Unable to Fix. - Microsoft Community

Does this help?

Regards,
Jamie

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RELEVANCY SCORE 97.6

I have a new laptop running Win7 Pro SP1 64-bit as its operating system. It came with IE8. I've been applying the dozens of Windows updates that keep showing up, and they all seemed to apply successfuly until I reached the IE11 update/upgrade. That's when things got weird.

-It kept saying that it had failed, with an error code of 9C48.
-If I restarted, it tried to reinstall the update (which failed) and then when I would re-run Windows Update it would show the IE11 update as an important pending update to be applied.
-However, when I would launch IE and check the "About IE" info, it showed that I was running IE11 not IE8. It was as if it was sort of installed but not fully.

Through internet searching, I stumbled on a couple of your threads. I hadn't read the warning about "don't try acting on advice given to another user" yet so I tried some of the suggestions as follows:
- I installed and ran the System Update Readiness Tool. The CheckSUR and CheckSURpersist logs both show "no errors detected."
-I ran System File Checker (sfc /scannow) and the result was that "Windows Resource Protection did not find any integrity violations." (If I had known about "verify only" I would have run that, but this was my first exposure to this tool.)
-I doublechecked a list of IE11 update prerequisites, and it looked to me as though all the required updates were installed.

Here's where I got brave (or foolhardy?):
-When I scanned some of... Read more

A:Another IE11 Update failure - Error Code 9C48

Here are some of my log files - CheckSUR, CheckSURpersist, IE11_main and windowsupdate.


I assume you may want to see my CBS logs, but I will need some help getting you what you want. I wound up with 1 CBS log and 5 CBSpersist logs, and when I zipped the folder it was 171MB in size which is way too big to upload here. I can try zipping the individual files to see if any of them would be small enough to upload.

FYI, I'm not an IT person and I have minimal experience knowing what I'm seeing when I try to read a log file. So please keep things simple where you can.

Thanks!

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RELEVANCY SCORE 79.2

Hello. It all started couple of days ago when I wansn't able to start my Skype, because at the login window Skype uses Internet Explorer I've been trying couple of days to do something. At first I was getting internet explorer 10 update error, but somehow, magically, that update installed, but now!!! now it says that there's Internet explorer 9 update error! Please help, guys, really frustrated that I can't use skype, I really need it for my work. ty.

I've made logs with System Update Readiness Tool as suggested here Windows Update Posting Instructions, but when I try to attach it, it says




Quote:
CBS.zip:
Your file of 10.84 MB bytes exceeds the forum's limit of 8.30 MB for this filetype.


What should I do? I've tried to zip CBS and to rar it, but the size is still bigger than allowed. HELP!

A:Windows update error 9C48, Internet Explorer update.

I'm thinking my CSB file is bigger than it has to be because I've been running this System Update Readiness Tool couple of times in last few days, maybe I should delete something out of there?

Update: I uploaded it here http://ge.tt/4ab6s9i/v/0, sorry if it's against the forum rulse, or something, will do as it must be done if this isn't appropriate. thx

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RELEVANCY SCORE 79.2

Why am I continuing to receive Windows Update Error 9C48?

To Whom It May Concern:
 
I am receiving Update Error 9C48, which according to my update history is
Internet Explorer 11 for Windows 7 for x64-based Systems
Installation date: ‎12/‎19/‎2013 2:22 AM
Installation status: Failed
Error details: Code 9C48
Update type: Important
Download the fast and fluid browser recommended for Windows 7.
          Internet Explorer 11. Fast and fluid for Windows 7.
          • Fast.  Fast at loading sites and fluid as you navigate through them.
          • Easy.  Seamless with Windows, it just works the way you want.
          • Safer.  Better protection from threats and increased privacy online.
More information:http://go.microsoft.com/fwlink/?LinkID=329031
Help and Support:http://go.microsoft.com/fwlink/?LinkID=281970
 
 
I have received this error beginning 12/02/13 thru Present.
When attempting to run the update on March 1.2014, it again failed.  Attempting to open Internet Explorer, it now defaults to a page called "portalsites.com".  I have attempted to reassert Internet Explorer as my home page and as my default menu, but I can not change either.  The "portalsites.com" page is still changing my settings.
 
Als... Read more

A:Windows update error 9C48

Follow the Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help from item 6.  Once you have posted your log, please pay particular attention to the advice in item 8 - the response time may be less than that quoted.

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RELEVANCY SCORE 78

I get this error trying to install "Internet Explorer 11 for Windows 7 for x64-based Systems"

I already have IE 11 installed and running properly, so I know it's stuck somewhere.
I followed the Windows Update Posting Instructions post before starting this thread, so I have run the System Update Readiness Tool and System File Checker. I'm attaching the CBS zip file.

Oh, and this system is running Windows 7 Home Premium. My system specs are for a different computer.

A:Windows Update Error Code 9C48

We need the full CBS folder data - what you've uploaded so far is almost useless.

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RELEVANCY SCORE 78

I keep getting an error code 9C48 when trying to install this one important update:
Internet Explorer 10 for Windows 7 for x64-based Systems
Download size: 69.1 MB
You may need to restart your computer for this update to take effect.
Update type: Important
 
 
Also every time I turn my computer off at night there is always a message saying installing 1 out of 1 updates.

A:Windows Update Error Code 9C48

Please try out this fix. It may solve this problem or error.
1. First of all close all programs which are running on your computer and restart the Windows.
2. When Windows have started then click on the “Start” button and then click on the “All programs”
3. Now click on the “Accessories” and after that click on the “Run”.
4. Now you have to type "Services.msc" command in “Run” to open the Administrator Tools' Services panel.
5. Now find the "Windows Module Installer" service entry. If it’s status is 'disabled' then right click the entry and choose 'Properties' and change the startup state to 'Manual', click 'Apply' and then 'OK'.
6. Restart your computer.
 
If that doesn't work try this: http://windows.microsoft.com/en-us/internet-explorer/ie-10-worldwide-languages
 
 
Regards..............

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RELEVANCY SCORE 78

While trying to perform windows updates on my laptop I received 800B0100 and 9C48 error codes. I have attached the CBS log. Please help me.

A:Windows Update Error 800B0100 and 9C48

Here's the error listing from your CheckSUR report.

Code:
Unavailable repair files:
winsxs\manifests\amd64_microsoft-windows-ie-versioninfo_31bf3856ad364e35_9.4.8112.20534_none_7445eb2820c0e93a.manifest
winsxs\manifests\amd64_microsoft-windows-ie-versioninfo_31bf3856ad364e35_9.4.8112.16434_none_73bc4e5d07a34970.manifest
winsxs\manifests\amd64_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.4.8112.20534_none_bcc3b658784afaae.manifest
winsxs\manifests\amd64_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_9.4.8112.16434_none_64c1407a30738b31.manifest
winsxs\manifests\amd64_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_9.4.8112.20534_none_654add4549912afb.manifest
servicing\packages\Package_for_KB2559049_RTM~31bf3856ad364e35~amd64~~9.4.1.3.mum
servicing\packages\Package_for_KB2559049_RTM~31bf3856ad364e35~amd64~~9.4.1.3.mum
servicing\packages\Package_for_KB2559049~31bf3856ad364e35~amd64~~9.4.1.3.mum
servicing\packages\Package_for_KB2559049~31bf3856ad364e35~amd64~~9.4.1.3.mum
servicing\packages\Package_for_KB2559049_RTM~31bf3856ad364e35~amd64~~9.4.1.3.cat
servicing\packages\Package_for_KB2559049_RTM~31bf3856ad364e35~amd64~~9.4.1.3.cat
servicing\packages\Package_for_KB2559049~31bf3856ad364e35~amd64~~9.4.1.3.cat
servicing\packages\Package_for_KB2559049~31bf3856ad364e35~amd64~~9.4.1.3.cat
I'll post a fix for those in the morning if I can wake up in time

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RELEVANCY SCORE 77.2

Hello all,

First of all thanks a lot for this forum and its helpful and devoted members.
So here I am, with the terrible "9C48 code: windows update has encountered an unknown error" (sorry for the approximate translation...).
The update I'm trying to install is "Internet Explorer 11 for Windows 7 for processor x64 computers" (58,4 Mo).
Although I already use Internet explorer 11.0.9600.17280, there's still, according to Windows update, an update to do but which fails every time I try.
I run a fresh clean new install (just formatted my computer), tried WindowsUpdateDiagnostic, Microsoft Fix it, System Update Readiness Tool (SURT) and SFC Scan.
Enclosed the CBS.zip, though there are several "CbsPersist_2014xxxxxxxxxx.zip" I had to delete as the file was too big to upload :-/
As my friend Georges would say, what else? Thanks for your help !

A:Windows update for Internet Explorer 11: 9C48 error

SFC appears to have corrected a few pending files operations - and CheckSUR was clear
There's no obvious problems in the background data from the CBS.log file, or CBSPersist file.

Please post the C:\Windows\windowsupdate.log file, and we'll se what that has to say.

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RELEVANCY SCORE 76.4

Hello,
I have the version of IE 11 kb2841134. (opened the browser)
When I try to reinstall it by looking in view updates - it was not there.

My windows update - the IE 11 keeps failing, giving me an error of 9C48.
I've used a Windows Update Diagnostic.
I have an error of 70005, 70002 (when installing IE11 as well), 70057 (during the diagnostic). I've tried the toolkit from windows.

I'm not sure which CBS file it is.
The first CBS file. This is the second CBS file.

Here is the Windowslog file.

I've also included this which was in the log file.


Code:
00:00.000: ====================================================================
00:00.172: Started: 2015/06/06 (Y/M/D) 00:14:27.516 (local)
00:00.234: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.734: Command line: "C:\Windows\SoftwareDistribution\Download\Install\WU-Windows6.1-KB2888049-x64.exe"
00:00.905: INFO: Windows Update Install: Cleaning up old registry entry: KB2888049
00:01.186: INFO: Windows Update Install: Trying to extract package as: "C:\Windows\TEMP\IEF161.tmp\Windows6.1-KB2888049-x64.cab"
00:01.311: INFO: Windows Update Install: Extracted new file to: C:\Windows\TEMP\IEF161.tmp\Windows6.1-KB2888049-x64.cab
00:02.606: INFO: Windows Update Install: Setup return code: 0x00000000 (0)
00:00.000: ====================================================================
00:00.109: Started: 2015/06/06 (Y/M/D) 00:14:36.799 (local) ... Read more

A:Windows Update fails IE 11, error code 0x80070003 & 9C48

Can someone help? :S

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RELEVANCY SCORE 76

Help!

I'm having problems with two Windows Updates. It keeps installing the same update every time it runs. It says successful status, but in the Installed Updates list, there are actually no entries under Microsoft Windows at all and Windows Features is also blank.

Also, WU is offering me IE 11 64-bit as an optional update, even though I've had it installed for months.

I've tried the SURT repeatedly, and each time it says it "successfully" installed Hotfix for Windows KB947821.

I've run MalwareBytes and AVG scans with no reported infections. /sfc scannow has no errors, and I've also tried chkdsk on reboot.

CBS.zip is attached.

A:Windows Update keeps installing KB2871997

You have a major problem with the registry - from your CheckSUR scan...





Quote:
Checking Package Watchlist
(f) CBS Registry Error 0x00000002 Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect Failed to open store key


It's very likely that this error is going to be irreparable - and your best hope is a repair install of the system. See the instructions here... Repair Install

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RELEVANCY SCORE 76

I'm new to the forum and NOT very technically minded unfortunately. Can you tell me why this update keeps popping up. It says it has been successfully installed and doesn't give any error message. Your advice would be very much appreciated. Thank you!
 

A:Solved: Windows update KB2871997

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RELEVANCY SCORE 72.8

Stuck on Internet Explorer 10, can't update to IE 11 due to 9C48 error.

A:IE 11 Windows Update error 9C48 with Windows 7 SP1 x64

Also Windows update only shows the IE 10 update not IE 11 even though 10 is fully installed and updated. Attached is the CBS folder.

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RELEVANCY SCORE 70.8

I have an update "Windows Explorer 9 for Windows 7" update which terminates with the error code 9C48.
I have looked at a lot of fixes on the Web & this Forum and none seem to work.

I have tried the Command line prompt -:FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*9.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /norestart"

Also
"Control Panel/Programs/Progs & Features/Installed Update " but get a msg "Error Occured"

I have also tried the "Fix it" but get "Access Denied" although I have Administrator Status


IE 9 seems to be working ok but I am concerned I may not be getting security updates.

Any Help would be appreciated

Regards John

A:IE update Error 9C48

I dread to think what state your machine is in after those commands

Please follow the Windows Update Posting Instructions and post the requested results.

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RELEVANCY SCORE 70

Hello, I'm trying to install an update to IE9 but get the error code 9C48.

I've tried to uninstall IE9 but it is not listed in the Windows Update section.

Originally I was trying to install win7 SP1, but was getting an error saying "newer software alreay installed" I think.

Any help much appreciated.

Cheers

A:Error code 9C48 when trying to update IE9

This can repair windows updates problems Windows Repair (All In One)

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RELEVANCY SCORE 70

I get an error 9C48 when trying to update IE9 on win7 64bit.

A:Error 9C48 with IE9 update on win7 64

The CheckSUR log shows the following problems....

Code:
Unavailable repair files:
servicing\packages\Package_1_for_KB2744842~31bf3856ad364e35~amd64~~9.4.1.0.mum
servicing\packages\Package_1_for_KB2744842~31bf3856ad364e35~amd64~~9.4.1.0.mum
servicing\packages\Package_2_for_KB2744842~31bf3856ad364e35~amd64~~9.4.1.0.mum
servicing\packages\Package_2_for_KB2744842~31bf3856ad364e35~amd64~~9.4.1.0.mum
servicing\packages\Package_for_KB2744842_RTM~31bf3856ad364e35~amd64~~9.4.1.0.mum
servicing\packages\Package_for_KB2744842_RTM~31bf3856ad364e35~amd64~~9.4.1.0.mum
servicing\packages\Package_for_KB2744842~31bf3856ad364e35~amd64~~9.4.1.0.mum
servicing\packages\Package_for_KB2744842~31bf3856ad364e35~amd64~~9.4.1.0.mum
servicing\packages\Package_1_for_KB2744842~31bf3856ad364e35~amd64~~9.4.1.0.cat
servicing\packages\Package_1_for_KB2744842~31bf3856ad364e35~amd64~~9.4.1.0.cat
servicing\packages\Package_2_for_KB2744842~31bf3856ad364e35~amd64~~9.4.1.0.cat
servicing\packages\Package_2_for_KB2744842~31bf3856ad364e35~amd64~~9.4.1.0.cat
servicing\packages\Package_for_KB2744842_RTM~31bf3856ad364e35~amd64~~9.4.1.0.cat
servicing\packages\Package_for_KB2744842_RTM~31bf3856ad364e35~amd64~~9.4.1.0.cat
servicing\packages\Package_for_KB2744842~31bf3856ad364e35~amd64~~9.4.1.0.cat
servicing\packages\Package_for_KB2744842~31bf3856ad364e35~amd64~~9.4.1.0.cat
The background errors in the CBS log agree.
I'll post a fix when I can - hopefully tomorrow

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RELEVANCY SCORE 70

Hi and thank you in advance for your help.

I work for a school and am having an issue with IE 11 on many machines I just imaged. IE will not go to internal intranet links and is many times not loading or slowly loading pages. I read in another forum to uninstall the IE 11 update. I did this on one computer, rebooted, then tried to manually install IE 11. However, that didn't work. So, I let it do updates. It pulled down IE 9, IE 10, and IE 11 in windows updater. I performed the updates 3 times, each time with one failing until I am at the final update which is IE 11 and it fails. I performed a registry fix using CCleaner, but no dice. I have seen on some other threads here that after running the CheckSUR tool, there has been a fix given. I was wondering if this is something I need to do for every machine (about 18) or if there is a way I can fix it myself. Thanks for any help!


Machine Specs

HP Compaq DC7800 CMT
Win 7 pro x64
3 gb RAM
500 gb Seagate HD
NVIDIA GeForce Graphics Card
Intel Core 2 Duo
Microsoft Forefront Endpoint

A:IE 11 x64 update failing Error 9c48

Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

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RELEVANCY SCORE 70

Ive recently bought a new laptop and I installed all the drivers I got and I also update everything via Windows Update except this IE 11 update.

I cant install it at all. Any solution?

A:IE 11 update fails. Error: 9C48

Well; the ie11 was really designed for windows 8; and therefore ie 11 can be installed on windows 7. That might be why you cant install it.

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RELEVANCY SCORE 70

I got this windows IE9 update 36.7 mb, but no matter what I do the update fails after restore point is created. It seems I got the same problem as here: Update fails with error code 9C48. - Microsoft Answers but it keeps failing. I tried disabling my Avast AV but no luck. Any ideas how to fix this?

A:IE9 W7 64-bit update keeps failing (error 9C48)

Hello mystvearn

Sorry you seem to have been missed. Have you checked the Prerequisites before installing IE9 - Prerequisites for installing Internet Explorer 9 and also here - Troubleshoot problems when you cannot install Internet Explorer 9.
Also run the system file checker just incase there are any system errors - SFC /SCANNOW Command - System File Checker.

It may also be worth trying the offline installer from here - Download Details - Microsoft Download Center - Windows Internet Explorer 9 for Windows 7 64-bit Edition and Windows Server 2008 R2 64-bit Edition

Regards Danny

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RELEVANCY SCORE 69.2

Attachment 290231
i having problem with this windows update

here is zip for CBSAttachment 290230


thanks!!!

A:windows update error (code 9c48 and code 9c57)

You haven't run the CheckSUR tool.

Pleasefollow the WindowsUpdate Posting Instructions and post the requested data

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RELEVANCY SCORE 69.2

HI all,

Just registered after seeing a similar thread on here to the issue I have.

I have a laptop with 7 Home premium 64 bit SP1 that is up to date with the exception of an IE9 update that refuses to install at all.

Have tried various different methods but to no avail including attempting to remove IE9 and then try a reinstall.

Uninstall hasn't been possible. Any help would be much appreciated.

Attachment 256916

Attachment 256917

A:Win7 64 Update failed Error 9C48

Hello adz76 and welcome to the forums

I've never seen a 9C48 error code from these problems before! Thank you for all of the logs, they are very helpful.

Windows Update Package Replacement

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Please download the attached file, Packs.zip and save this to your Desktop.
Right-click on the file and select Extract All...
Tick the box labelled Show extracted files when complete then click Extract
A window will open showing two folders, Manifests and Packages
Open the Manifests folder and copy the files into the following folder (if there are any files)

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Open the Packages folder and copy the files into the following folder (if there are any files)

C:\Windows\Temp\CheckSur\Servicing\Packages

Run the System Update Readiness Tool (SURT) again
When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:

C:\Windows\Logs\CBS\CheckSUR.persist.log
You will probably be shown the error code 0x8024200D after performing this fix, if so, please download and install the update from this link. It must be downloaded using Internet Explorer.

Download Cumulative Security Update for Internet Explorer 9 in Windows 7 x64 Edition (KB2675157) from Official Microsoft Download Center

I... Read more

Read other 3 answers
RELEVANCY SCORE 69.2

Hello all. I've been having a similar problem to what has been addressed here already and I was hoping that I could get some help.

I am running IE10 on Windows 7 Home Premium (64bit) and haven't really been having any problems except that Windows keeps trying to update to IE10 and when I let the update run it fails with error code 9C48.

I think the update keeps coming back because (1) in Windows Features it only shows IE9 and (2) in the installed updates it only shows IE9. I've tried uninstalling IE10, but there is nowhere to execute an uninstall command (no version of IE shows up in the Remove Programs menu in Control Panel).

I would like for the auto update to go away because these three features are synched (auto update, windows features and installed updates) rather than hiding the update and running the IE Update Blocker.

I have attached the CBS log and a screenshot of the error.

Thank you in advance.

Attachment 302959
Attachment 302958
Attachment 302960
Attachment 302961

A:IE10 Update Failed - Error 9C48

Both CheckSUR and SFC are free of problems - so we'll have to look elsewhere.

It may be a case of attempting to rip IE10 out by the roots...
command line uninstall IE10 on W7 may help with that.

Please post the C:\Windows\windowsupdate.log file and all IE*.log files

Read other 5 answers
RELEVANCY SCORE 69.2

I got error code 9c48 when trying to install the important update for IE9. Not only has the update failed, but it has caused IE9 to be inoperable, resulting in NO browser. I can't seem to find any solution. Please help.

A:IE9 Update Failed - Error code 9c48

Try a system integrity scan
RUN > CMD > SFC /SCANNOW

Also try using firefox to access the net,then uninstall IE & download to install IE9 again.

You can try rolling back to your previous ver as well.

Read other 2 answers
RELEVANCY SCORE 69.2

I ran Windows Update and there is an update for IE 9, but when I try to install it I get error code 9c48. I have tried every fix on the net to repair this, but to no avail. I have tried to uninstall IE9 and reinstall, but there is no update for IE9 in my installed updates. I have run sft / scannow and tried to fix the dll. I also have cleaned the registry and repaired the .net framework and 6-8 hours later. Still no IE, still no update.

I don't care about the update as long as I have a working version of Internet Explorer on my machine. Please help! I also have attached the .txt document of the cbs/logs with the erros from the scannow command.

Please help! Thanks.

A:Error Code 9c48 when installing IE9 Update Win 7

Please try out this fix. It may solve this problem or error.

1. First of all close all programs which are running on your computer and restart the Windows.
2. When Windows have started then click on the “Start” button and then click on the “All programs”
3. Now click on the “Accessories” and after that click on the “Run”.
4. Now you have to type "Services.msc" command in “Run” to open the Administrator Tools' Services panel.
5. Now find the "Windows Module Installer" service entry. If it’s status is 'disabled' then right click the entry and choose 'Properties' and change the startup state to 'Manual', click 'Apply' and then 'OK'.
6. Restart your computer.

You should be able to update your internet Explorer 9(ie9) without any error message popping up on the screen.

Hope this helps. Good luck.

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RELEVANCY SCORE 69.2

Hi there, Need some help getting some updates that won't update. This is for installing IE10 (which is funny because I'm already running IE 10) and then installing IE 11.

Downloaded the System Update Readiness Tool and installed it

Completed a SFC scan (no problems detected)

Ran the windows update repair tool

Nothing made a difference.

Here's a link to the CBS.zip https://drive.google.com/file/d/0B27...ew?usp=sharing

Thanks,

Shawn

A:Update error code 9C48 and 9C59

You appear to have some major corruption.
Here's what CheckSUR found...

Code:
Unavailable repair files:
servicing\packages\Package_110_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_146_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_147_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_148_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_149_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_150_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_151_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_152_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_153_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_154_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_155_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_156_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_157_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_158_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_159_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_160_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_161_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.m... Read more

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RELEVANCY SCORE 69.2

I managed to fix most of the checksur errors (there was 8 in the beginning) on my own but now I am stuck.
Anyway I am on Windows 7 SP1 32 bit, I have run checksur and then sfc and uploaded the CBS folder with the logs.
Thanks in advance

A:Error code 9C48 when trying to install IE 11 update

CheckSUR found and fixed one problem.

SFC found this error...

Code:
Line 4787: 2014-09-10 01:33:43, Info CSI 000001db [SR] Repairing 1 components
Line 4788: 2014-09-10 01:33:43, Info CSI 000001dc [SR] Beginning Verify and Repair transaction
Line 4791: 2014-09-10 01:33:44, Info CSI 000001de [SR] Cannot repair member file [l:20{10}]"mshtml.dll" of Microsoft-Windows-IE-HTMLRendering, Version = 11.2.9600.17107, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
Line 4794: 2014-09-10 01:33:45, Info CSI 000001e0 [SR] Cannot repair member file [l:20{10}]"mshtml.dll" of Microsoft-Windows-IE-HTMLRendering, Version = 11.2.9600.17107, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
Line 4795: 2014-09-10 01:33:45, Info CSI 000001e1 [SR] This component was referenced by [l:152{76}]"Package_1_for_KB2953522~31bf3856ad364e35~x86~~11.2.1.0.2953522-2_neutral_GDR"
I'll post a fix protocol for it later.

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RELEVANCY SCORE 69.2

I am running Microsoft Windows 7 Home Premium x64 SP1 and everytime I try to install IE11 from Windows update it gives me the 9C48 error. I've tried downloading and installing the IE 11 standalone installer but it keeps giving an error that "Setup cannot continue because a more recent version of Internet Explorer is installed on your computer".

I have been searching Google and these forums and I noticed people attach their CBS and checkSUR logs after running sfc /scannow, so I am doing that as well in hopes of someone being able to help.

I have tried so many different fixes, CheckSUR, subinacl, MS Hot fixes, uninstalling IE11 etc. I hope someone is able to help. Thanks in advance for your help.

A:Error code 9C48 when trying to install IE 11 update

I was curious if anyone knows how I can fix this issue?

Read other 4 answers
RELEVANCY SCORE 68.4

I have a Windows 7 Pro 64bit computer that won't install an update for Internet Explorer 9.

A:Internet Explorer 9 won't install update Error 9C48

please follow Windows Update Posting Instructions and post the requested data

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RELEVANCY SCORE 67.2

Hello all,

I have followed steps 1 and 2 in your posting instructions (Windows Update Posting Instructions) and I would like to upload the CBS.zip file from step 4, but it is 11.7 MB and the forum limit for a zip attachment is 8 MB. I still have it so let me know if there is another way to deliver it.

My problem is getting the error Code9C59 during a windows update. I have been getting this for a couple of weeks now. The important update regards ie11, the optional one is ie10.

(Superfluous information: Normally I wouldn't care as I don't use ie to browse, but I have been trying to update my Battle.net Agent so I can continue playing Diablo3 and it gets an error BLZBNTBTS00000028. This started a few weeks ago coinciding with the update, and through my investigations after checking the standard stuff like internet being on and Blizzard not being down, that this battle.net error may happen because windows is not fully updated, and ie11 is the only important update not completed. Thus my struggle with ie11. Just FYI because maybe the info migth help you or you have come across the battle.net error and can give extra insight into that.)

Please help me overcome error Code9C59.
Thank you for the attention!
Fabio1701

A:Error Code9C59 during windows update for ie11

Delete the oldest CBSPersist cab files from the archive, and try the upload again once the size is bellow the limit

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RELEVANCY SCORE 67.2

During update, W8.1 restarts, and goes to the boot screen. Then gives this error:
We couldn?t complete the updates, Undoing changes. Don?t turn off your computer.

All updates that were installed get undone. And if you install updates again, it will do the same thing. The reason is because of one update:
IE 11 Windows 8.1 - KB2962872

Has anybody else had this problem? Anybody know what to do?

A:IE11 Update Error KB2962872 Windows 8.1

Originally Posted by crimson


During update, W8.1 restarts, and goes to the boot screen. Then gives this error:
We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

All updates that were installed get undone. And if you install updates again, it will do the same thing. The reason is because of one update:
IE 11 Windows 8.1 - KB2962872

Has anybody else had this problem? Anybody know what to do?



I had this problem with Online Armor firewall installed. Temporary uninstalling Online Armor fixed it.

Read other 2 answers
RELEVANCY SCORE 66.8

Had this issue with some other updates in the past but not sure how it was fixed. Update KB2871997 keeps trying to re-install even after it appears in recent updates...have run MS Fixit for updates by no change.

Is there a way to prevent this update from trying to re-install all day long ?

Thanks....TiminAz

A:current update KB2871997 keeps 'reinstalling'

Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

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RELEVANCY SCORE 66.8

Hey,

I'm having an issue with another computer's updates. When trying to upgrade to IE 11 it fails with an error saying that I need prerequisite updates. After I installed them and removed IE 9 as recommended somewhere, installing IE 11 still fails with error 9c48. I've tried some Microsoft FixIt tools unsuccessfully. The latest CBS log is attached.

Thanks,

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RELEVANCY SCORE 66.4

Hi everybody, how are you?
 
I finished disinfecting an Acer laptop running Windows 7 64-bit but still need some help.
 
I cannot update to IE11.  I keep getting the error code 9C59 in Windows Update.  I reverted even back to IE8 - no luck!
 
Please help!!!  

A:Windows Update Error Code 9C59 (IE11)

Go here and make sure you have every update listed.
 
https://support.microsoft.com/en-us/kb/2847882

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RELEVANCY SCORE 66.4

WIndows Update - again :-(
WIndows 7 Ultimate X64 on HP Envy DV6!!. Ive been installing Win 7 for the last couple of days (!). Nearly at the end with all updates OK except IE11

Windows update dies with error 9C59 so I tried a standalone install of IE11.
The IE11 Log all looks OK except
00:04.384: WARNING: Checking version for C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll. The file does not exist.
I looked and a file with that name is present in the directory
04:28.821: ERROR: SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup0.sqm" with error: 2147500036

I ran SFC /scannow and it reported no errors
I've tried the SURT but SUR.log reports no errors

I ran windows update again (same result) for the CBS log (Attachment 331674) It reports a number of KBs missing but when I try to install them windows says they are already installed. COnfused, I give up!!

I would prefer to have a clean install before putting an image in the bank so are there any suggestions as to what I can to to get IE to install.

Thanks in advanceploCBS file Ive give up. Best I managed was 30% before

PS after a lot of attempts at uploading the CBS file. Best I managed was 30% of a 6MB zip! Sorry.

A:Windows Update fails with error 9C59 on IE11

Pleasepost the C:aWindows\Windowsupdate.log and C:\Windows\IE11_main.log files

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RELEVANCY SCORE 66.4

Windows 7 x86, downloaded offline installer IE11-Windows6.1-KB2977629-x86.msu (need the last version of IE11 because older versions don't work correct with some software) getting an error, something like "not suitable for this computer" (sorry, don't know the exact translation to english). Before I also installed IE11-Windows6.1-KB2929437-x86.msu as it was told in KB article.

In the event logs i see the error because of 2149842967:
Source: WUSA
ID: 3
SFC /scannow shows no errors

Also there is an update which can't install and shows error 9c48
Computer in corporate network, all updates are installed with WSUS. Other computers don't have this problem, only this one.

I tried to uninstall IE11 with the command FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*11.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /norestart" - after that I couldn't install it again. had to recover from the latest recovery point.

Also I installed the Windows6.1-KB947821-v34-x86 update, which should fix some problems, but it did not happen

A:Error Installing IE11 Update KB2977629 for Windows 7 x86

I'm low on knowledge in this area but I did find something from Microsoft.
Seem like that update is for Server.

Download Cumulative Security Update for Internet Explorer for Windows Server 2003 (KB2977629) from Official Microsoft Download Center






Quote:
System Requirements







Quote:
Supported Operating System
Windows Server 2003 Service Pack 2
This update applies to Internet Explorer with the following operating system:Windows Server 2003 Family







From your post.#1






Quote:
not suitable for this computer


Don't give up their might be someone that can help you get around this problem.

Your system specs need to be filled in completely. You are only showing this.






Quote:
Computer type PC/Desktop
OS Windows 7

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RELEVANCY SCORE 66

Please help, I want to install windows 10, but I get a false code 9C48 windows update. I have close a picture of the foute. Can you help me. I prefer in Dutch language, because my English is not correct. Please help :)

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RELEVANCY SCORE 66

This is on a friends Lenovo B520 running Windows Home Premium 64 bit.

I've found that this PC has been failing to install updates for some time now. It's still running IE9 - I can see previous failed attempts at installing IE10 and now it's failing to install IE11 in the Windows update control panel.

I've run the SURT and sfc /scannow

The CHECKSUR.log lists 127 corrupt MUM and Cat files but I'm unable to locate good versions of these to start attempting repairs. I've attached just the log files from the CBS folder as including the CABs meant the attachment was too large.

Thanks for any help you can give.

logfiles.zip

A:Windows update fails to install IE11, error 9C57

Here's the summary from the CheckSUR log...

Code:
Summary:
Seconds executed: 4517
Found 254 errors
CBS MUM Corrupt Total count: 127
CBS Catalog Corrupt Total count: 127
Luckily, they all appear to relate to one update - or I'd have been reluctant to attempt anything short of a repair install.

The SFC results appear to have rolled off into the Persist files - please post the two latest CBSPersist files so I can take a look at them.

I'll post a fix for these file later (maybe tomorrow, though)

Read other 9 answers
RELEVANCY SCORE 66

I have been trying to use windows update for ie10. I always get a Code 9c57 error. Now that ie11 is out, I have been trying that update with the same error. I have tried all the suggestions that I could find around the internet.

Hardware: Dell XPS M1330 laptop
OS: Windows 7 64bit

As per the suggestions for this thread, I have attached my CBS.zip file.

Any suggestion would be greatly appreciated.

A:windows update to ie10 and/or ie11 problems, error 9c57

Code:
Checking Package Manifests and Catalogs
(w) CBS Catalog Expired 0x800B0101 servicing\Packages\Package_11_for_KB2729094~31bf3856ad364e35~amd64~~6.1.1.0.cat
(w) CBS Catalog Expired 0x800B0101 servicing\Packages\Package_5_for_KB2647753~31bf3856ad364e35~amd64~~6.1.3.1.cat
(w) CBS Catalog Expired 0x800B0101 servicing\Packages\Package_for_KB2732500_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat
I don't recall ever seeing this error before.

I'll have to research it.

back tomorrow - hopefully!

Read other 9 answers
RELEVANCY SCORE 65.6

I am having an issue that it looks like many other have run into trying to upgrade from IE8/9 to 10 or 11. Other Windows Updates go through fine but anytime I try to install IE 10 or 11 via Windows Update or from the offline installer it fails with the error 9C59.

A little backstory on this in case it helps.... We have a VDI environment so this is on our gold image. Months back we updated IE8 to IE9 but found that we were having compatibility issues with an internal web app and had to downgrade back to IE8 (via uninstalling the IE9 installed update). It appears that I can still re-install IE9 but anything beyond that fails with the info above.

I've tried many of the suggestions out there such as reinstalling the readiness tool, resetting windows update agent, etc but no luck so far. The interesting thing that I found is if i start fresh with this update again (so i start with IE8) , the "turn windows features on / off" shows IE 8 as an option to toggle on/off. However after I try the IE11 install and it fails, i still have IE 8 installed but the "windows features on/ off" window shows IE11...so its almost like it ALMOST gets there and fails.

Either way, if theres any help someone could have for this I'd greatly appreciate it! i'm happy to try and scans / logs that might help

thank you

andrew

A:Windows 7 32bit cannot install IE10 or IE11: Windows Update error 9C59

Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

Read other 9 answers
RELEVANCY SCORE 65.2

Hi,

I'm having the same trouble as a lot of other people I think - update failures on the above codes.
Ii have attached screen shots of the error messages and my CheckSur file. My CBS is file is huge (even zipped) & as I'm a bit thick when it comes to this sort of thing, I didn't want to start deleting things and make the problem worse!!!!

Any help you can give me would be greatly appreciated!!!

Jo

A:Windows Update Failure 9C48 and 9C59

Hello again,

I've split my CBS files and attached them!!

Really hope you can help!!

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RELEVANCY SCORE 62

I'm having no luck installing KB2977629 (Cumulative Security Update IE11). I repeatedly get the error 8007371B.

SURT installs with no errors. SFC /SCANNOW runs with no errors. I am uploading the requested screenshots and ZIP file.

Any help would be appreciated.

Thank you!!!!

PS- well, I WAS uploading. My screencaptures upload great, but my CBS.zip fails with "Server error 500".
My zip file is 9.6mb-- over the 8mb limit. What can I delete from the directory to get under the 8mb limit?


Attachment 333111
Attachment 333112

A:Update Error Code 80073712-Cumulative Security Update IE11, Win 7(64)

I've found a way to get the CBS zip uploaded. I divided it into 4 parts. All of the CBS folder's files are included. Sorry I didn't see this earlier.


Attachment 333122
Attachment 333123
Attachment 333124
Attachment 333121

Read other 1 answers
RELEVANCY SCORE 61.6

IE 9 is already installed. But windows update says that an optional update is to install IE 9. When I try to apply the update, I get error code 9C48. Attached are the requested files to troubleshoot the problem.

I have tried everything I could find on the internet from changing permissions in the registry to manually deleting files in the command line.

The sfc /scannow returned with no exceptions found.

Please help, thanks in advance...

A:IE9 already installed but windows updates wants to install. Error 9C48

Hi, it has been 5 days since I posted here. Am I missing something? How long does it usually take to get a reply?

Thanks again.

Read other 1 answers
RELEVANCY SCORE 61.6

Hey guys, I'm having an issue in my week old installation of Win7 x64 Home Premium. Things seem to run OK in general, and most Windows Updates install just fine, but there are 2 updates which I have so far been unable to install. There's an Important update listed to install IE10, and an optional one listed for IE11. The odd thing is, I have IE10 already installed. The error code I get when trying to install these updates (or even just the IE10 one as in the image below) is 9C48:

Attachment 311906

I ran the SURT tool and the SFC scan (no errors found as far as I can tell), then created CBS.zip, but it was too large (20 MB) for attaching here, so I uploaded to my Dropbox account here: https://www.dropbox.com/s/1wd49llupy2odyb/CBS.zip

Any ideas on where to go from here? Should I just hide the IE10 update in Windows Update even though it's important? Thanks for any help you can offer!

-Eli

A:Error 9C48 when trying to install IE10 item Windows 7 x64

Thanks for taking the initiative and uploading the full archive!
The 9C48 error is relatively rare - hopefully it means that it will be easy to fix

Here's the error from the CheckSUR report...

Code:
(w) Unable to get system disk properties 0x0000045D IOCTL_STORAGE_QUERY_PROPERTY Disk Cache
...and here's what may be a clue in the background CBS data (the SFC scan was clear)

Code:
2014-03-27 10:27:10, Info CBS Perf: Stage chain started.
2014-03-27 10:27:10, Info CSI [email protected]/3/27:14:27:10.176 CSI Transaction @0x23fcca0 initialized for deployment engine {d16d444c-56d8-11d5-882d-0080c847b195} with flags 00000002 and client id [65]"TI2.0_0:0/Package_1_for_KB2834140~31bf3856ad364e35~amd64~~6.1.2.0"
2014-03-27 10:27:10, Info CBS Exec: Staging Package: Package_1_for_KB2834140~31bf3856ad364e35~amd64~~6.1.2.0, Update: 2834140-1_neutral_LDR
2014-03-27 10:27:10, Info CBS Exec: Staging Package: Package_1_for_KB2834140~31bf3856ad364e35~amd64~~6.1.2.0, Update: 2834140-1_neutral_LDR, PinDeployment: amd64_625642d59cbd9b78ffba236f626be496_31bf3856ad364e35_7.1.7601.22313_none_43c43e854bf640c0
2014-03-27 10:27:10, Info CBS Exec: Staging Package: Package_1_for_KB2834140~31bf3856ad364e35~amd64~~6.1.2.0, Update: 2834140-2_neutral_GDR
2014-03-27 10:27:10, Info CBS Exec: Staging Package: Package_1_for_KB2834140~31bf3856ad364e35~amd64~~6.1.2.0, Update: 2... Read more

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RELEVANCY SCORE 61.6

Right, I hope I can get my problem across clearly as i've tried following many threads in different forums and at the moment i've had no luck...

I'm posting the thread due to the error code 9C48 which I get trying to update IE11 through windows. The first thing that came to mind is uninstalling IE.

1. I've looked under the View installed updates for 'Windows Internet Explorer' and couldn't find it.
2. I've tried uninstalling via command prompt and was unsuccessful (followed this step off a different thread).

Can someone help me with this?? I should mention i'm completely new to this so I need some good help

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RELEVANCY SCORE 60.8

Hello,

I im trying to help a friend with his computer. It tries to install these 2 updates but it fails every time.

The computer is running Win 7 32 bit. Antivirus is MSS and I have tried to turn off "Real Time Protection"
Have also scanned the computer for malware with: mbam, combofix and Hitman Pro

I have tried several times. Also in Clean Boot.

I have also tried to uninstall Explorer 9 both automatically and manually with no luck.

The first time i ran the System Update Readiness Tool the logs pointed me towards KB2817183.
I downloaded this pack and expanded the .mum and the .cat files to ...\Servicing\Packages folder and then ran the SURT again.

This time it fixed most of the errors, but the errors in the log below remains. I have tried to download the files both in English and Norwegian version with no luck.

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 19.0
2013-08-06 20:29
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB2817183~31bf3856ad364e35~x86~~9.4.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_for_KB2817183~31bf3856ad364e35~x86~~9.4.1.0.cat
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
Summary:
Seconds executed: 339
Found 2 errors
CBS MUM Corrupt Total count: 1
CBS Catalog Corrupt Total count: 1
Un... Read more

A:Windows 7 SP1 and IE 9 updates fails. Error codes: 9C48 & 800B0100

Hello Stefan,

SFC has detected a corrupt IE9 component, so I'm hoping that's the cause of the 9C48! Your 0x800B0100 is really easy to fix though


Code:
2013-08-06 22:39:46, Info CSI 000001f4 [SR] Repairing 1 components
2013-08-06 22:39:46, Info CSI 000001f5 [SR] Beginning Verify and Repair transaction
2013-08-06 22:39:46, Info CSI 000001f6 Hashes for file member \SystemRoot\WinSxS\x86_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_9.4.8112.16476_none_2b91a7303c93d6f9\mshtml.tlb do not match actual file [l:20{10}]"mshtml.tlb" :
Found: {l:32 b:4En8FhvcAG3Ct2c/BaKK5640W5y6Wk9Qr/gE9QFwJ7E=} Expected: {l:32 b:VoO39KrqPaQa1fo6GCNd7e3yPabt+mQA4Xv9Y4sw70M=}
2013-08-06 22:39:46, Info CSI 000001f7 [SR] Cannot repair member file [l:20{10}]"mshtml.tlb" of Microsoft-Windows-IE-HTMLRendering, Version = 9.4.8112.16476, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2013-08-06 22:39:47, Info CSI 000001f8 Hashes for file member \SystemRoot\WinSxS\x86_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_9.4.8112.16476_none_2b91a7303c93d6f9\mshtml.tlb do not match actual file [l:20{10}]"mshtml.tlb" :
Found: {l:32 b:4En8FhvcAG3Ct2c/BaKK5640W5y6Wk9Qr/gE9QFwJ7E=} Expected: {l:32 b:VoO39KrqPaQa1fo6GCNd7e... Read more

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