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How to manually quarantine a file with AVG?

Q: How to manually quarantine a file with AVG?

I downloaded a file to my desktop..& right when I did, Windows Explorer started to restart over & over again, with no stop. It won't let me delete the file on the desktop that's causing it..I scan it with AVG & Ad-Aware & they say it's clean, but I know it's what's causing it because this has happened before (Damn Vista), only last time it let me delete the file & that fixed it. I've tried System Restore..that didn't delete it.

So is there any way to manually quarantine a file?? I see no option for it in AVG or Ad-Aware.

Preferred Solution: How to manually quarantine a file with AVG?

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: How to manually quarantine a file with AVG?

What does Vista have to do with your downloading behavior?

Did you execute the file? If not, it cannot be responsible for your problem. What is the file's type?

Try one of these to delete it on next boot. AVG will only quarantine a file that it sees as a threat.

Emco Move On Boot
Advanced File Remover

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delete please! Moved to another forum..

A:How to manually quarantine a file with AVG?

hi and welcome to TSG i suggest you go to oue security and hijack forum for help on removal of any malware

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I have IObit Advanced System Care. It's a great security program, but it doesn't seem to want to quarantine files that it/I think are a virus.
it's a rundll32.exe type. Don't know much about computers but I seem to see those alot.
I've identified the files but since they attempt to run, relentlessly, on startup, I cannot move them or delete them. If I shut down the process they automatically run again.
Without installing yet another one of the million antivirus softwear programs, is there any way to manually keep these programs from automatically starting up? or to shut them down long enough to delete/quarantine them?

Here's the hijackthis in case I've mistaken these processes for something else... The highlighted ones are the suspected culprits:
--Platform: Windows Vista (WinNT 6.0)--
C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\IObit\IObit Security 360\is360tray.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Users\Public\Games\World of Warcraft\WoW.exe
C:\Program Files (x86)\IObit\Advanced SystemCare 3\AWC.exe
C:\Program Files (x86)\Java\jre6�... Read more

A:Manually quarantine

Hello and welcome to Bleeping Computer We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Follow the instructions that pop up for postin... Read more

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Yeah, I think you can probably understand why I'm frustrated right now.I'm new to this site and am absolutely computer illiterate. So please, use terms that someone like me might be able to understand.I have Windows XP on my computer. It was made in 2005 by Dell and it's a desktop that is like plasma or LCD (I don't know if that matters... remember I know NOTHING about computers...)I've been having a problem with viruses (viri?) on my computer for quite a while ago, and I get this popup from Microsoft PC-Cillin, which sometimes says if I have a virus. I was able to delete one of these viruses manually (which took computer-illiterate me FOREVER to find) but now I'm getting this new one, and while it didn't take me that long to find it, when I pressed delete, it wouldn't work...The folder this virus is in is called...C:\Windows\System32\kbdadm.dll (I think that's right...)The virus name is apparently TROJ_CONHOOK.AKThere are a bunch of files that begin with KBD after that... I think it might mean keyboard, because it says for every other file after it that it is the default keyboard layout for every country (such as kbdus.dll would be the one for the United States...)This one doesn't say it was from a country, though. As a matter of fact, I can't think of a country that begins with "adm". So I don't think it's an actual country.BUT, if this means anything, it says that the folder was created on June 16... Read more

A:Have A Virus, Computer Can't Quarantine It, Can't Manually Delete It, Know Nothing About Computers...

Search your browser for SUPERspyware its free download for home users this maybe of some help!

When you click download just follow the screen instructions and it will guide you through it. If your system is old it might be slow or if you are using a standard modem (Not Broadband). Also this is a guide and may not fix your problem but it is a start.

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While surfing the web, Norton came up and said that C:\Windows\dlm.exe was infected with a Trojan virus. It could neither repair nor quarantine the file, and I was not sure if I should hastily delete it or not. I stumbled upon this site and saw others with similar cases. So, I downloaded Hijack This and ran a scan. Here's the log below. Thanks to anyone willing to help!
Logfile of HijackThis v1.97.7
Scan saved at 6:14:04 PM, on 12/04/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\PROGRA~1\Proc Ford Software\Wave road regs.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\Progr... Read more

A:Infected File, Can't Quarantine - Log File Included

Have a look at this thread http://forums.techguy.org/showthread.php?threadid=215474&90068ef66b0d48b4d35365630275933b

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Hi guys.

I am new here this is my first post. I would like to know if it's alright to delete a file that have been quarantine? Or can I just leave it there. Than you for helping me.

A:Quarantine file??????

Which programme quaranteed it?

I think if it's in that state (non-functioning) it will be ok to delete.

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I used TrojanHunter to scan my computer for viruses/spyware and found several files. However, one of the files detected cant be deleted. I tried scanning in safe mode without any luck.

The file is: C:\WINDOWS\system32\yayxwvs.dll

Anyone know how I can get rid of it?

A:Solved: Cant quarantine a file...

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I am trying to solve an issue with .bup files. I have two computers, Windows XP & a Vista, that the C drive Quarantine folder is filling up with BUP files and I just can't figure out from where they are coming. My C drive is filling up & starting to run ever so slowly. I have run Super AntiSpyware, Ad-Aware, Anti-Malware, CCleaner, ATF-Cleaner, McAfee, Deleted all those files in that folder & then ran Disk Cleanup & Disk Defrag but that folder will just fill back up with a new file every couple of minutes that is only 3 to 4 KB each. I just cleaned out that folder yesterday of 165 files and already have 30 new ones. Any help or feedback would be appreciated. Thanks in advance

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hi i'm completely lost with this. I have a WinRAR file (WinRAR_crack_by_orion) on my laptop which I can't delete or quarantine using my norton internet security. i'm pretty sure it's causing my computer to not be able to download other things such as skype etc.
the file name that comes up is C:\Users\Rachel\AppData\Local\Temp\Temp1_WinRAR.crack.zip

when i try to quarantine it, the message reads:
Manual Quarantine: The filename specified is not valid.

Can anyone please help me with this?

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Thanks to help here, I was able to recover from a Anitmalware Doctor issue. Thanks for that.

Above and beyond the fix, I'm snooping around my computer looking for any entrails left behind. Since I know the exact date and time things went bad, I've searched "*" specifying the date. I was able to find more files, like an uninstaller for the malware in my "start menu\programs" folder. I deleted it and no problems found after doing so.

There are other files created at the same time, some of them are unknown in purpose. I'd like to disable these files one at a time, reboot and see the effects, rather then deleting them.

Is there a way to disable a file's access without deleting it?

Thanks for your time.

A:Quarantine a file w/o removing the file

It's rather hard to advice without knowing what file names/locations you're referring to.The point is, we don't want to disable some legit file.Your first cause of action, should be uploading file in question here: http://www.virustotal.com/ for security check.If it comes up clean, leave it alone.If it doesn't check out, reopen your malware forum topic.P. S. Normally, if you're 150% sure, that the file in question is not some important Windows file, you can rename it, say from file.ext to file.old.Use computer for a day, or so and see, if everything works. If so, you can delete the file.

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DO NOT MOVE-MGGood Morning,Like a few others here, I used ComboFix to resolve a Google Redirect Virus issue (not knowing that it had been pulled by the dev), and it "deleted" (quarantined) every file on my machine. A quick look around my C:\ I found all the files with a brand spanking new .vir extension. </panic mode>Following instructions and recommendations from tetonbob given to another forum member in another thread, I was able to use a dequarantine script to recover all my data back to its original location. Fantastic!At this point I just need someone to help me address some housekeeping issues...it seems all my data was copied from the Quarantine folder and the .vir extension was removed, because the quarantine folder is still showing the "infected" files. Essentially I have two sets of files, the normal one and the set that was quarantined and marked .vir. Is it safe to remove the set of quarantined data?Are there any other things that I should be doing to get my PC back to its condition before I ran ComboFix?Thanks in advance for your help!

A:Another ComboFix File Quarantine/"Deletion" question

Hello thereAre you having any issues right now? This is important to know because there are two ways to proceed and I need to know which way to go. tea

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Hi guys

I have had this file sitting in my Norton's Quarantine since September of 2004.
I wanted to know if it was safe to delete it. I have tried submitting it to Symantec AntiVirus Research Center (SARC) and it rejects it.

It's called ie.reg (was part of Trojan.StartPage)
Since it seems like a registry entry, I was leery to delete it.
My Norton's will expire in June. I plan to get rid of it and go with AVG.
I didn't know if removing Norton's will somehow let this file sitting in Quarantine sneak back into my system.

Any ideas?

This is what comes up when I try to submit it.

A:Solved: Safe to delete file from Quarantine?

delete it

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To anyone that can help.

I am running Windows XP on a Sony Vaio VGN-FS315Z Laptop

Total Hard Drive Space 120 GB.

Following a download of a Music Album I contracted the W32/ramni.a virus which mcafee anti virus said it had repaired.
Then gradually the hard drive began to report it was getting less and less space. I backed up some of the important files and tried to free up space but this too dissapeared.

I tried system restore but due to no space it was disabled.

After looking on the internet I used Combo Fix which seems to halt the hard drive using space.

I also ran checkdsk/f which seemed to help.

I then started to search for large files that were taking up too much space and used scanner software to see that there was a very large file in the mcafee virus scan folder. More specifically it was in the quarantine folder. There are over 7000 folders in there with a total size of 15GB.

I have tried to use the delete function in Mcafee however it takes hours to load the files contained and then the computer freezes.

I read a couple of threads from other people trying to solve the same problem and it was suggested that I run hijack this and post a log file on this website.

So here goes.

Can you advise me as to how to remove these files so I can get the hard drive space back please ?

Also can you tell from the log file whether the virus has completely gone.

Thanks any help will be appreciated.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 09:22:55, on 22/1... Read more

A:15 GB undeletable quarantine file following W32/ramnit.a virus repair

Hello , And to the Bleeping Computer Malware Removal Forum. My name is Elise and I'll be glad to help you with your computer problems.I will be working on your malware issues, this may or may not solve other issues you may have with your machine.Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen. Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.-----------------------------------------------------------If you have since resolved the original problem you were having, we would appreciate you... Read more

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Hello, My current Windows XP installation is Service Pack 2. I am using Trend Micro PC-Cillin Internet Security 2007. While browsing, I noticed a warning from Trend Micro that I had never seen before: it alerted me that I was infected w/ a virus, but it could not quarantine the file. The trojan name, in Trend Micro's library, is TROJ_BSCOPE.A, and the infected .dll (which I have located in the C:/Windows folder) is titled svcbrg.dll. I do not know whether or not this is merely an infected .dll that can be removed without hassle, or a .dll that has been overwritten and is crucial to running Windows. Furthermore, the .dll appears to be in use, or at least is write-protected.Fortunately, upon rebooting my computer, RUNDLL32 says: "Cannot run svcbrg.dll. Access is denied.". However, this window will pop up every 60 seconds, and accumulates quickly. While I feel fortunate that the .dll is not running, this is still something I do NOT want on my computer.Now, I have two questions:1. What type of infection is this?2. What should I do to go about removing it?Thank you in advance.

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system: pentium, win98se, ms office, ie6 w/sp 1, dell monitor

Byteman, as I promised here, as an attachment, is a copy of the data that adaware recorded in connection with the two hijack files it quarantined. I don't understand enough about what they might mean to appreciate why adaware targetted them. The scenario remains pretty much static. I can download it but It still only lists; it won't work with what it does list. I can't even get a save on what it lists so that I can ship it to you. It takes ctrl-alt-del "end task" to just turn it off nothing else about the software seems to work. Like Goose said, "This is not good!" Are you in touch with the writers of this software? as my password to their forum still hasn't appeared. (I may have to reapply) Should I dump cwshredder et al and reload the entire package over again?

thanks for your courtesy. Copernicus

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AVG keeps detecting viruses, and when i go to quarantine or delete them, it says the file is not found. Image of what I am talking about: http://yfrog.com/0428594336phappens every day when I come home from work. I used spybot search and destory and malicious malware, scanned, deleted. Also still get a few pop ups.

A:AVG detecting trojans, but when i go 2 quarantine/delete, file not found

If you are using Spybot's Teatimer function, you need to disable it while running these scan toolsThe process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.Please download Malwarebytes Anti-Malware and save it to your desktop.alternate download link 1alternate download link 2Make sure you are connected to the Internet.Double-click on mbam-setup.exe to install the application.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked:Update Malwarebytes' Anti-MalwareLaunch Malwarebytes' Anti-MalwareThen click Finish.MBAM will automatically start and you will be asked to update the program before performing a scan.If an update is found, the program will automatically update itself.Press the OK button to close that box and continue.If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.On the Scanner tab:Make sure the "Perform Quick Scan" option is selected.Then click on the Scan button.If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button. The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.When the scan is finished, a message b... Read more

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Is it possible to run File History manually at a time to suit. Ideally I would like to run it once a week, but find there is no option for that under the advanced settings.

I don't really want to keep the external drive I'm using for this connected to my PC all the time so am hoping I can turn off File History before closing down and then connect the external drive, turn File History on again when required and hope it will carry on doing an incremental backup of my files. (I do manually backup my files anyway, am looking at File History as an extra safety net)

Its rather frustrating that there is no progress bar so that you know how much of the task has been completed.

I'm not a computer tech so a simple explanation would be appreciated

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Hello : Is there any way to manually add a ocx file . For some weird reason my ip camera when I go and try and view the video - I do not get a pop up to install the ocx file .

Ideas . thanks

A:manually adding a ocx file ?

Total, more specifics. A picture of the popup dialog? A Guy

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I'm looking to manually arrange the order files and/or folders appear in My Computer. I don't wan't alphabetical, or by date, or any of the options available. The ideal solution would be if I could just drag them to the correct order. Another (annoying) solution would be if I could input an order value in the file's information to tell it where to sit. I know I could just preface each item with a number and put it on alphabetical but that would be a pain and would look unclean. Thanks!

A:How do I manually arrange file orders?

Hello Asliuf, and welcome to Seven Forums.

If you like, you could use the tutorial below to disabled auto arrange to be able to arrange files in any order and position in Windows Explorer.

Windows Explorer Auto Arrange - Disable

Hope this helps,

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If you don?t have any technical skill then the only option you have is using a third party tool like  OST to PST Converter. If you have lost your Outlook mailbox
including all the folders like inbox, outbox, sent-items, deleted-items, drafts, contacts, calendars, notes (To, Bcc, Cc, Subject, Object, Date, and Time).
Read More Info: https://www.bulkecommerce.com/store/ats-ost-to-pst-converter-software-159.html

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i was dual booting win7 and xp and then i formatted my xp partition,installed a fresh copy of xp and now it automatically loads windows xp, it doesn't show where i use to select the OS to load

my disk is partitioned c drive for win7 and d drive for win xp

this is the contents of my xp's boot.ini file:

[boot loader]
[operating systems]
multi(0)disk(0)rdisk(1)partition(1)\WINDOWS="Microsoft Windows XP Professional" /noexecute=optin /fastdetect

how do i manually add win7 to the boot.ini file of win xp so i can select win7 to boot?

A:manually edit xp's boot.ini file to select win 7

It needs to be done the other way round.

You need to reinstate Win7 boofiles, then add the (XP) ntldr to Win 7 bcd.

See step 7 onward of this tutorial:

Dual Boot Installation with Windows 7 and XP

Hope it helps

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Hello everybody,

I need help on how to install manually a patch which seems to be quite essential to upgrade my
16gb tablet to the 1511 build of windows 10:

the patch is KB3124260 and I downloaded manually the .cab file from the official support site, but I have
no experience about this, and no clue on how to install it. Is there any tool or script available?

thank you very much in advance!

A:Infos on how to install an update patch manually (.cab file)

You can install a .cab file using DISM like this from an elevated command prompt (you'll need to update the path in red..)
DISM.exe /Online /Add-Package /PackagePath:c:\temp\<whatever path>\KB3124260-x64.cab
It should however install automatically anyway (according to the release notes) so do check windows update first.

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Is it possible to manually change the created and modified time from a PDF file that you can see in right-click, properties, tab details? I know how to create a copy with all possible properties removed so the copy will change the old time to the current
but I want to change it manually.

A:Manually change the created and modified time from PDF file

The solution already found. You need to change your computer clock and then right-click on the file, properties, details, click on "Remove Properties and Personal Information" and select "Create a copy with all possible properties removed"
and click on OK. The copy will change the created date to the current computer date/time.

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There has to be a better way, right? It all started with GTA Online started crashing, so I had to start doing some system investigating and when I ran System File Checker there were numerous files that it was unable to repair.

I popped my Windows 8 CD in thinking I could just run the repair utility, but I couldn't find anything of the sort. Is that a thing of the past? It seems like in this day and age there has to be a better way than to compare your files with known working versions manually.

I looked through the System File Checker log and found these unresolved errors:

2015-05-18 22:44:19, Info CSI 00001214 [SR] Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.3.9600.17807, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

2015-05-18 22:44:19, Info CSI 00001216 [SR] Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.3.9600.17807, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

2015-05-18 22:44:20, Info CSI 00001218 [SR] Cannot repair member file [l:... Read more

A:Repairing system files manually from System File Checker

Have you tried running Dism /Online /Cleanup-Image /RestoreHealth with Adm Cmd Prompt.?

When SFC /Scannow corruptions are detected and some can't be repaired that is generally the next step.

Have you installed any Windows Updates lately? KB3022345 has caused file corruptions and crashed the DISM tools on many systems.

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Please help if you can. I downloaded avg free anti spy on my Sister in laws computer and while it was updating it flagged a threat. I wanted to wait for an update before running a full scan so quarantined the file so I could look in more detail later. As soon as I Pressed the button the computer rebooted, got to the computer name page and then rebooted again. This cycle continued through the night. I tried booting into safe mode but nothing happened. I cant tell you much about the computer as am now at home trying to find a solution. I do know its running on xp with only service pack one installed and I dont think this has been updated recently. It has antivergear on it which we trying to remove at the time. Hope this is enough to go on with at the moment. Sorry for the long post.

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This is a very simple questions, but does Quarantine exactly mean? When I scan my PC and it finds some virus or malware it gives me options like Delete, Deny, Move to Quarantine. So I move it to Quarantine. And then life goes as normal. So what does the Quarantine stuff do exactly?


Quarantine moves the file to an area where it cannot be used and cause any harm to your system. I believe it is there in case it turns out that it was a false positive and the file is one that you need for your system. If it is something that you need, you can unquarantine it which will put it back in its original location. I never let a file remain in quarantine, I investigate the file and if I deem it unfit to be on my system, I just have the item deleted. If the program doesn't give me the option of deleting it immediately and just puts it in quarantine, I delete it from the quarantine file. My antivirus program gives me the option of repairing so if it is a system file that gets flagged, I might try repairing it first and if that doesnt work, I might put it in quarantine until I reboot and find out if I needed the file. I have been very lucky and have not really had to make that decision yet.

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There are several weird files here, rated 04 and 10, and maybe more?? PLEASE HELP Here is my hijack this log:Logfile of Trend Micro HijackThis v2.0.2Scan saved at 4:55:09 PM, on 1/3/2009Platform: Windows Vista SP1 (WinNT 6.00.1905)MSIE: Internet Explorer v8.00 (8.00.6001.18241)Boot mode: NormalRunning processes:C:\Windows\system32\taskeng.exeC:\Windows\system32\Dwm.exeC:\Windows\Explorer.EXEC:\Program Files\Windows Defender\MSASCui.exeC:\Program Files\Spare Backup\SpareBackup.exeC:\Windows\RtHDVCpl.exeC:\Windows\System32\rundll32.exeC:\Program Files\AVG\AVG8\avgtray.exeC:\Program Files\iTunes\iTunesHelper.exeC:\Program Files\Alwil Software\Avast4\ashDisp.exeC:\Program Files\Spybot - Search & Destroy\TeaTimer.exeC:\Windows\ehome\ehtray.exeC:\Program Files\Windows Media Player\wmpnscfg.exeC:\Program Files\BigFix\bigfix.exeC:\Program Files\MySpace\IM\MySpaceIM.exeC:\Program Files\MySpace\IM\MySpaceIM.exeC:\PROGRA~1\Yahoo!\MESSEN~1\ymsgr_tray.exeC:\Program Files\Lavasoft\Ad-Aware\Ad-Aware.exeC:\Program Files\Mozilla Firefox\firefox.exeC:\Users\Mom\AppData\Local\Temp\Rar$EX00.396\HijackThis.exeC:\Program Files\WinRAR\Wi... Read more


LadyButterfly8i81. Your log does show you are running 2 Antivirus programs: Avast! and AVG.Running 2 Antivirus programs is never a good idea. Since they both do the same job, running 2 can cause conflicts, system slowdowns, and may even allow some malware to slip by. I recommend that you unistall one of them through Programs and Features. (Click Start ->> Control Panel ->> Programs and features).Once done, reboot your PC ->> Rerun Hijackthis and post a fresh Hiajckthis log.And in your reply, tell me which one you decided to keep.2. You have some remnants of Symantec (Norton). Do you still have that as well?

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I did a malware scan on my PC found 10 problem files.. Is better to Delete or keep them quarantined? I dont need these files but if I delete them will they just get re-installed..

A:To Quarantine or Delete

>> if I delete them will they just get re-installed.. <<
I do not understand how they can be Re-installed, unless you plan to Re-infect the computer yourself ?????
Do you always visit sites that you know will infect your computer ?? If not Delete them. now -

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At the risk of sounding totally niave. Can someone please explain if a virus is found during a scan and then quarantined, do I need a removal tool to rid it completely or is it enough just to clear the quarantine?


if your system is running ok, clearing the quarantine will delete it.

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On my PC at work (& also on my machine at home), I have been flooded of late with the Swen Mass Mailer virus. NAV catches every single one; & I've never been infected...but I was wondering:

Once the virus has been quarantined, is it then safe to delete the carrier e-mail from my E-Mail Client's (Outlook Express) Inbox?

And more importantly, of the virus's that are quarantined by NAV, is it safe to delete those (from quarantine)? (i.e., once they're in quarantine, have they been neutralized?)

I ask because I do not recall seeing any type of indication that either the quarantined virus's or the carrier e-mails were repaired or non lethal or whatever; & was worried that if I delete either, I would then be unleashing the virus's onto my system.

Thanks very much,


A:NAV Quarantine Question

If they are quarrantined then they are completely safe and can be deleted.
And you should delete the e-mails.


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between scans I activated a trojan horse and trend failed to quarantine it. the computer command from start activated that screen and popped up showing the memories being lit and read in red. i performed a scan and was able to delete 38 files and quarantine 2 but 1 file JS_DLOADER.UGD was labeled quarantine failed in log. I don't know if I got all the infected files or all the spywear please help. below is my hijack log copy:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:58:39 PM, on 4/4/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal
Running processes:
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Lexmark 8300 Series\lxcjmon.exe
C:\Program Files\Lexmark 8300 Series\ezprint.exe
C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe
C:\Program Files\Alwil Software\Avast4\ashDisp.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\FinePixViewer\QuickDCF2.exe
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Fast Browser SearchP\FastBrowserSearchProtection.exe
C:\Windows\... Read more

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So what do I do when this happens???


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I have recently been infected with the win 7 security 2012. I did some rkill things, it went away. Deleted some trojans with malwarebytes and the win pop-ups never came back. There was one virus that kept showing up called pup.bitminer, it would be quarantined and deleted by malwarebytes, but when i restart it always comes back in the scan. I've done it in safe mode and the scan deletes it, and then it appears again next scan. I've done combofix, SUPERantispyware, spybot, combofix, and TDSS Killer (which never showed any threats) and after all that it detected no threats. I only think the reason it didn't detect the threats, was that after one of my scans the pup.bitminer remained in quarantine instead of being deleted. I also ran a windows 64-bit malware removal tool, (After running several malwarebytes and the above scans to make sure I was ok (no threats were shown but pup.bitminer was still in quarantine)) The tool said I had Trojan:win32:Alureon.tk, and that it was partially removed and to reboot. I rebooted but went to safemode, ran combofix and malware bytes, and now that malware removal tool shows nothing wrong. The pup.bitminer was redirecting me like crazy and opening up ads in internet explorer, so I disabled internet explorer (at the moment I have no main browser, I just use mozilla)Mozilla was even being redirected but as long as the pup is in quarantine nothing is wrong and no redirection is occur. I have no idea if i'm safe, and im worried... Read more

A:Pup.Bitminer Quarantine

I reposted this in security, I think that is where it really belongs. Sorry i'm a bit of a noob to BC

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what is a quarantine files?
i found this in MS Security Essential?

A:quarantine files?

If an antimalware program finds a suspicious file, that file is usually placed in quarantine to give the computer owner an opportunity to determine if the file is a danger or not. (As opposed to known malware which is usually removed right away with no action required by the user.)

MSE: How to Remove Quarantined Items - Microsoft Answers

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Hey guys, If this is a dumb question I'm sorry. My AVG recently found a virus. After it is quarantined is it safe to delete it?? Even spyware found by Ad-aware. Can you just simply delete these files, and do they get written over in the hard drive or is there something special I need to do? Thanks in advance.

A:Delete From Quarantine

No such thing, as a dumb question, lazlopitt.How else are you going to learn? Anything in quarantine, is effectively isolated from the rest of your system, and can be deleted at anytime.Nothing special you need to do, just delete them.

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I am using Win XP Professional. I have Symantec anti-virus software installed that tells me I have this virus in quarantine. It says that it is in g:/recycled, was generated on Dec 25 at 12 pm. This is the time I would have installed software for a new digital picture frame I got for Christmas. Since it has a couple USB ports I think it assigns one of them as the G drive as it is the only time I have seen this drive in use on my computer.

So - I've been on the Symantec website and have downloaded their exe file (FixBacalid.com) and followed all instructions- disconnected from the internet and turned of the system restore before running it. It scanned my computer then came up with a message that this virus wasn't found. In case it makes any difference, just after I started this exe file I received an error message that had a Microsoft Visual C++ Runtime Library heading. It said
Runtime Error!
Program: C:...
An application has made an attempt to load the C runtime library incorrectly. Please contact the applications support team for more info.

I suspect that this error had nothing to do with not finding the virus on my computer since it is supposedly linked to a G drive which would only be active if I was connected to this digital picture frame.

I'm not quite sure what to do at this point though- does this mean the virus really isn't on my computer? And is it really possible that this digital picture frame could have come infected with... Read more

A:W32.bacalid!inf In Quarantine

On NTFS file systems, Recycler is the name of the Recycle Bin Folder in each partition.On FAT Systems, the folder is named Recycled. If the device point to the G drive has been disconnected, then the drive (and that folder) will not show.Did your Symantec provide a specific file name associated with this malware threat?Since it did point to the G drive, then either the file in question is indeed infected or it is a "False Positive"Symantec has instructions for suspicious file(s) it has placed in quarantine. Please read "How to submit a file to Symantec Security Response using Scan and Deliver". There is no charge for the service. After Symantec responds please post the results back here.As for the issue with Microsoft Visual C++ Runtime Library, a search on the net will show there are numerous reports of this error and most are not malware related. The error seems to be a common complaint with various causes (to include using registry cleaners) and possible solutions. What seems to work for one does not always work for another. I would suspect that another application that is running or outdated/corrupted driver is causing explorer.exe to crash. When did it start happening? Did you install any new programs or update existing ones around the same time? Many applications have hooks into explorer.exe that could potentially cause this error due to bad drivers, corrupted executables, incompatibilities, and virulant modifications to applications. Try re-installi... Read more

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I?m running Windows Vista Home Basic SP2 - using ZoneAlarm Extreme Security.

ZAES has quarantined Trojan.Win32.ZbotPatched.as and Exploit.JS.Agent.bbr.

Infection: Trojan.Win32.ZbotPatched.as
Path: C\PROGRAM FILES\Adobe\Acrobat.com\Acrobat.com.exe

Infection: Exploit.JS.Agent.bbr
Path: C:\Users\UserB\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\AH1EA0LD\ddt[1].htm

Are these a threat while they are quarantined?



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My PC-cillin found this JAVA_BYVERIFY.A in my computer and it is now in quarantine.... I have gone to the solutions and turned off my restore... and then tried to clean it... see it is already in quarantine... there is no virus detected in my system. I have turned on the system restore ( I am using XP) but still have this THING in quarantine. How do i get rid of it?, or does it just stay there.

A:got this THING in quarantine

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Yesterday while surfing, Norton screamed VIRUS across my screen. I selected REPAIR but Norton said it couldn't and suggested I quarantine the virus. I did this...Then went to quarantine management but the virus was not there. Wonder what happened. I had just updated two days prior. Also, I was going to send this to Norton but it said not to.....I don't remember anything else about it because when the panic set in I just quarantined it and was going to look at it when I calmed down.
I quickly scanned every file and found nothing. I wonder if something is hidden in the system. What are the odds?


A:Norton Quarantine

If you ran a full system scan and found nothing with up to date virus definitions then I wouldn't worry about a lurker. If you look through your option settings you will find one that says try repair and silently delete. You may have set to that parameter.


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I've just saved my PC from an attack (due to my son by the way!!!) using AVG, Malwarebytes, AdAware, HijackThis, Rogue Remover and Spy Sweeper combined.

My query is this:
If malware is quarantined, but you have the option to delete, isn't it better to get the stuff off your machine?
Being a paranoid old fuddy duddy ...I feel a lot better knowing that the culprits have been exterminated rather than still being on my PC.
I don't quite understand what the quarantine entails...is it as good as deleting?

Thanks in advance for any advice.

A:Quarantine or Delete ???

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Hello, i've been struggling with a weird chinese virus that i cannot for the sake of my life find out how to remove, a friend said that i should try to use Malwarabytes, so i did and i've got 9,443 threats identified  out of 428,168 files scaned, its been in the Threat Scan: 9443 files succefully quarantined screen for like 3 hours now and it still doesnt let me press the Finish button, what do I do?
(PS. If you speak chinese, or know anyone please message me, i really need to get rid of that weird chinese thing)
Also, Norton Antivirus is recieving about 3 Trojan Attacks every couple hours.

A:Malwarebyte Quarantine

Hi Snajpi Since it looks like your system is infected, it would be easier for you to seek assistance in the MRL area, where a trained helper will help you clean-up your system.Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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I have Windows XP,up to date and 512 RAM.

The re branded f secure that my dsl provides found a piece of spy ware and suggested that I "quarantine" it.

It gave me the option of changing the setting to "remove" it.

Why the distinction? Why wouldn't one "remove" spy stuff?


Thank you.

A:Quarantine Or Remove?

The reason there's a quarantine option in most security scanners is to give you a way to fall back if the detection was a false positive. These programs are not fail proof. False positive can and do occur with every one of them. If a legitimate and/or necessary system file gets flagged as a threat and you remove it, there would be no way to get it back easily and could cause a lot of headaches. Hence it is safer to use Quarantine when you can. Set the files aside and purge the quarantine area after a while of using the computer with no problems. If there's a problem, quarantine should give you the option to restore the files to their original path.

Hope that helps you understand.


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One computer in our office will not open Norton's quarantine. I'm not at that computer right now, but it gives some message that it's unable to run quarantine, although there's stuff in quarantine. I've tried uninstalling & reinstalling. Still the same error. So I uninstalled it again, looked through the registry and deleted anything for Norton or Symantec, deleted the program files manually (after uninstall left some folders). I shut down, started up again, reinstalled. Now, not only will quarantine not work, but it also won't let me update the virus subscription. Does anyone know where else Norton or Symantec hides their information? Can anyone help me resolve this? Thanks.

A:Can't Run Norton Quarantine


Welcome to TSG

Post what your OS is and what version of NAV you have.

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I have eset smart security 4, and it tells me there is a virus in quarantine, it is a variant of Win32/BHO.NPE trojan
I cannot get rid of this whatsoever. At the moment it only really affects windows and internet explorer, firefox is grand.
running hijackthis produces the following results:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:31:33, on 14/11/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
c:\program files\common files\real\update_ob\realsched.exe
c:\program files\network associates\virusscan\shstat.exe
c:\program files\network associates\common framework\updaterui.exe
c:\program files\common files\network associates\talkback\tbmon.exe
c:\program files\itunes\ituneshelper.exe
c:\program files\messenger\msmsgs.exe
c:\program files\mcafee security scan\1.0.150\ssscheduler.exe
c:\program files\windows desktop search\windowssea... Read more

A:can't get rid of virus in quarantine

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I have been trying to get a "no sound" issue resolved for several weeks to no avail. That thread is in the Win98 forum. The reason I mention this is because while trying to figure out how to get my sound back I was reviewing registry keys and looking at Device Manager, etc. I attempted to back up my registry (I'm running Win98SE) and discovered my scanregw.exe file was missing. I booted into DOS to see when my registry was last backed up under scanreg/restore (assuming it was today at boot-up) and saw that it hadn't saved a cab file since 16 October 2004. To make a long story short, I looked in my Adaware SE quarantine logs under that date (16 Oct 04) and found that it had quarantined my scanregw.exe file as a suspected Cool Web Search baddie. Obviously that is why my registry has not been backed up for 3 months.

I have been unable to register at Lavasoft's board. I get caught in an endless loop between used usernames and someone here is using that e-mail address. I don't know what is going on with that - I have never registered at that forum and I KNOW I am the only person with the e-mail address I have provided to them. Thus, I gave up and came here with flowers in my hand looking for help.

The question is simply: Do you think it will be okay to restore that quarantined log that contains my scanregw.exe file? There are other files within that log that do look like malware. Is it possible that my scanregw.exe file was corrupted by some CWS and... Read more

A:AdAware SE Quarantine Problem

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AntiVir has gone berserk and put thousands (literally) of files in the quarantine.
I'd like to restore them, but I can only do it by restoring them one by one.

If I select more than one file from the quarantine the restore button is greyed, and also pressing F3 doesn't work.

Anyone know how to automatically restore all the quarantined files?

PS: Sorry for my bad english :D

A:Avira Antivir and the quarantine

Avira User Manual: 5.2.10 Quarantine: Restore the files in quarantineIf that many files were moved to quarantine you either have a serious infection or something else is wrong, possibly with the scanning engine. You may want to check with Avira Support.

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