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Windows 7 Activation Troubleshooting

Q: Windows 7 Activation Troubleshooting

Hi, I've read through some of the older posts from people having the same issue, but haven't found any solution. This is my MGADiag copy/paste:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0x80070002
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {44E395BA-23BD-4DBF-80DB-1F3F1222238C}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.180810-0600
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{44E395BA-23BD-4DBF-80DB-1F3F1222238C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-2738006630-292911275-1145416536</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.</Manufacturer><Model>G53JW</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>G53JW.209</Version><SMBIOSVersion major="2" minor="6"/><Date>20101005000000.000000+000</Date></BIOS><HWID>1A513207018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070002' to display the error text.
Error: 0x80070002

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0001000000000000
Event Time Stamp: 8:21:2018 08:17
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered Service: sppsvc


HWID Data-->
HWID Hash Current: MAAAAAEAAgABAAEAAAABAAAAAwABAAEAona4IXKamlFoHr4wcoP0W6C9RteuDnZW

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC _ASUS_ Notebook
FACP _ASUS_ Notebook
DBGP _ASUS_ Notebook
HPET _ASUS_ Notebook
MCFG _ASUS_ Notebook
ECDT _ASUS_ Notebook
SLIC _ASUS_ Notebook
SSDT PmRef CpuPm
DMAR INTEL CP_FIELD




The laptop I'm using is 7 years old, and I recently had to replace the HDD. The product key in the diagnostic file is not the same as the one on my physical computer, and now I can't change it. Any attempt to access the activation settings, start the software
protection, or change the product key gives error 0x80070002.

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RELEVANCY SCORE 200
Preferred Solution: Windows 7 Activation Troubleshooting

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

RELEVANCY SCORE 58.8

In order to best provide assistance, we request users to initially run the Activation Diagnostic Tool to try and identify the issue you may be having.

Choose windows validation from the menu bar and it will run the diagnostics test. You can then save a report as a text file containing information relating to current licensing.

Note:
If an error is detected, you can see the description by clicking/tapping on the error link.

Remember the following:
1. Specify from whom the Windows 10 media and what type of key was purchased.
2. Has any piracy software been installed and removed ? including Watermark removers?
3. Do NOT post the full Product Key.
4. Please provide a short description of how and when the issue you are experiencing evolved.
5. Sometimes the report can be very long, if there are lots of eventlog errors - so please post between <code> tags (# in the toolbar) or attach the report instead.

NOTE: The data collected with this tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted, but be aware that it reports the full OEM key - thus take precaution to mask that before posting the report.

A:Activation troubleshooting

Just updated the old WDT, still some work required regarding digital entitlement, but recreated the old EF thread here in case activation becomes a major issue, which it should not as the process has been greatly improved since Win 8.

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RELEVANCY SCORE 58.8

In order to best provide assistance, we request users to initially run the Activation Diagnostic Tool to try and identify the issue you may be having.

Choose windows validation from the menu bar and it will run the diagnostics test. You can then save a report as a text file containing information relating to current licensing.

Note:
If an error is detected, you can see the description by clicking/tapping on the error link.

Remember the following:
1. Specify from whom the Windows 10 media and what type of key was purchased.
2. Has any piracy software been installed and removed ? including Watermark removers?
3. Do NOT post the full Product Key.
4. Please provide a short description of how and when the issue you are experiencing evolved.
5. Sometimes the report can be very long, if there are lots of eventlog errors - so please post between <code> tags (# in the toolbar) or attach the report instead.

NOTE: The data collected with this tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted, but be aware that it reports the full OEM key - thus take precaution to mask that before posting the report.

A:Activation troubleshooting

Just updated the old WDT, still some work required regarding digital entitlement, but recreated the old EF thread here in case activation becomes a major issue, which it should not as the process has been greatly improved since Win 8.

Read other answers
RELEVANCY SCORE 58

In order to best provide assistance, we request users to initially run the Windows Diagnostics Tool to try and identify the issue you may be having.

Download and run WDT from the link below:



Choose windows validation from the menu bar and it will run the diagnostics test. You can then save a report as a text file containing information relating to licencing.

Note:
If an error is detected, you can see the description by clicking/tapping on the error link.

Remember the following:
1. Specify from whom the Windows 8 media and what type of key was purchased?
2. Has any piracy software been installed and removed ? including Watermark removers?
3. DO NOT post the full Product Key.
4. Please provide a short description of how and when the issue you are experiencing evolved.
5. Sometimes the report can be very long, if there are lots of eventlog errors - so please post between <code> tags (# in the toolbar) or attach the report instead.

NOTE: The data collected with the Windows Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

Legacy scripts are still available below.

A:Please Read: Activation troubleshooting

Good one! I'd give you a if I could but I have to spread some around.

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RELEVANCY SCORE 46.8

Hello,

My machine has been experiencing intermittent BSODing over the last few weeks and I wonder if you could give me a hand troubleshooting it? I'll summarise what i've done so far. It's not given me anything today, as I say, it's intermittent.

System Info:
Processor Name: Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz
Processor Information: Intel64 Family 6 Model 60 Stepping 3
Graphics Information: NVIDIA GeForce GTX 780 Ti
Mobo: Z87I-PRO
System BIOS: 0903
Installed System Memory: 16 GB
Operating System: Microsoft Windows 7 Home Premium 64-bit (originally installed on system)
Age of system: 1 year, 1 month
OS Reinstalls: None
This is a desktop PC
System Manufacturer: Purchased from ChillBlast
Troubleshooting so far:
* Checked EventViewer for after the crashes. The only useful thing showing is that the Kernel service is shutting down - which I suppose it would if power to it was interrupted.
* Opened up case to check components. Everything seated well. Extremely tidy cabling (if I may say so myself; nothing getting in any fan's way).
* Ran GPU stress test - all fine.
* Ran Processor stress test - all fine
* Ran driver verifier (ran for about 20 minutes) and nothing crashed.

Attached Files:
* PerfmonReport
* Your app collection dump
* IPDT Processor Test results

Appreciate your support :)

A:Intermittent BSOD (full troubleshooting included) - need troubleshooting advice

Bump please :)

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RELEVANCY SCORE 46.8

I recently purchased a new laptop running Windows 7.  On setup, I was pleased to find that it connected to my home network without much complaint.  However, I soon noticed a misstep -- after putting my laptop to sleep, upon waking, it
would consistently fail to connect to network.
I've tried disabling IP Helper, as well as the wireless adapter's IPv6 protocola
la advice on other forums.  I've also ensured that the driver settings do not allow for disabling to save power.  Seeing that none of these worked, I decided uninstall and delete the driver and install a newer version (in a related issue,
the driver update feature failed to detect the existence of a newer version -- why?).
This appears to have fixed the connection issue.  However, still, after sleeping the laptop and waking, although it connects to the router, I still need to reset the IP command-line via ipconfig /release + /renew.
I was running Vista on my previous machine, and I know that its Network Diagnostic tool would, when presenting solutions, frequently suggest that my computer had the wrong IP and that I should reset it.  I was hoping throughout this process
that the Network Diagnostic troubleshooter would present a similar option.  Instead, however, no matter what I do with my wireless, the troubleshooter only ever returns the message "Troubleshooter couldn't identify any problems."  Whether or not
I check the box for auto-repair or run ... Read more

A:Troubleshooting the Network Troubleshooting Utility / After-Sleep Connection Problems

Hi,
To avoid confusion Let us focus on the first issue within this thread first.
Can you access internet when connecting the laptop directly via cable?
Where did you download the newer version of network card driver? Usually, the “driver update” feature from device manager will go to Microsoft update catalog website for the corresponding driver instead of the manufacture’s website. AT
this point, I would suggest install the latest driver
here. Please note: Microsoft don't write drivers, for any driver related issue, the OEM is always the best resource to turn to. Your understanding is appreciated.
As a workaround, you can prevent the network card from sleeping by the following method:
Open Device manager->expand Network adapter-> right click on the wireless adapter->Properties->under Power Management tab, uncheck the box before “Allow the computer to turn off this device to save power”.
Is anything unclear, please feel free to post back.
Regards,Please remember to click ?Mark as Answer? on the post that helps you, and to click ?Unmark as Answer? if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ?

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RELEVANCY SCORE 45.2

keeps asking for reactivation. does not allow reactivation. I used a registry cleaner. Maybe this is the problem. I have tried a few fixes on other forums. Please let me know what other info I need to share.

A:Windows 8 activation problem after 2 years of activation

Please Read: Activation troubleshooting

NB: Sometimes the report can be very long if there are lots of eventlog errors - so please post between <code> tags (# in the toolbar)

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RELEVANCY SCORE 41.2

Hello,
Hope somebody could help me. The windows xp on pc won't save any changes, for example: I've uninstalled many programs but when I restart the pc , the're are still there. I've already run advanced care system, but it didn't work.

I run hijack and the log is:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 15:22:52, on 27/1/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Arquivos de programas\Windows SteadyState\VCFService.exe
C:\Arquivos de programas\Windows SteadyState\SCTSvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\Arquivos de programas\CheckPoint\ZAForceField\IswSvc.exe
C:\Arquivos de programas\Alwil Software\Avast5\AvastSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Arquivos de programas\Bonjour\mDNSResponder.exe
C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe
C:\Documents and Settings\All Users\Dados de aplicativos\EP... Read more

A:windows xp troubleshooting

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below I will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Follow the ... Read more

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RELEVANCY SCORE 41.2

Continued from a used laptop i am trying to install Windows 98 SE From a brokendown laptop.

Here is my situation.
1. windows 98 cd w/o a Registry/validation key
2. A laptop with a broken part of the monitor ( About 1/16 of the screen)

Any help would be appretiated...
 

A:Troubleshooting Windows 98 SE

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RELEVANCY SCORE 40.8

Machine: Modern gaming-standard computer
OS: Windows 10
 
A couple of weeks ago we bought some new RAM to expand from 8gb to 16gb. Soon after, the computer started getting BSODs (unfortuantely at this stage I can't remember the errors). Firefox was crashing every few minutes (only thing I can remember).
 
We reformatted the computer and ran in to major issues:
* not being able to boot
* not being able to see the installation media
* not being able to install Windows to the chosen partition
 
We ran memtest on the new memory and discovered it had problems, so we've removed it and gone back to the 8gb we had before.
 
Eventually we managed to install Windows without an issue, and it's been running absolutely fine for a week with no problems.
 
Today we were playing Divinity: Original Sin and we had a BSOD with the following error:
 

 
After that, Divinity has started crashing regularly just saying it "needs to close". Firefox has also started crashing again. Within the next half hour we had both of these messages:
 

 

 
I realised that I'd installed some drivers manually for a wifi dongle yesterday evening, so I deleted them again which temporarily seemed to fix the issue. However, half an hour later after successfully playing for a while, we got this error:
 

 
We've just run memtest overnight with the old RAM which was working perfectly and found this:
 

 

 
So our first step is to replace the RA... Read more

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RELEVANCY SCORE 40.8

I had a problem where my DHCP Client and TCP/IP Helper services were not starting. The root cause of the problem is that they depend on another service (NetBT) which was not starting either.

I discovered this by testing with a command line program called nbtstat which lets you look at your netbt info. When I ran it I got this:

> nbtstat -n
"Failed to access NetBT driver -- NetBT may not be loaded"

There are lots of tips on the web that tell you this happens when you uninstall Norton Antivirus, and you need to remove a registry reference to SYMTDI or NISDRV (http://www.cit.cornell.edu/helpdesk/win/nav/navinternet.html)

However, this was not the case for me - I did not uninstall Norton Antivirus. All I can think of is that I recently ran a bunch of tools from Steve Gibson's Freeware page (http://www.grc.com/freepopular.htm). There are lots of really great, free tools there, but some claim that they are not tested on all OS. Of course, I'm not blaming Steve... but it seems related.

Anyhow, the SOLUTION turned out to be this - the registry entry for NetBT was telling it not to start (value 4) and I changed it to automatic (value 2) as follws:

start->run->regedit
HKLM/System/CurrentControlSet/Services/NetBT
Set "Start" tag equal to 2

Hope that helps some other poor soul with the same problem.
 

A:NetBT Troubleshooting, windows XP

Completely solved my NetBT problem

Thanks Bill. I too had run some of Steve Gibson's tools. (It was No Share that did the dirty deed.) No criticism of Steve or his tight programming; I should have been more careful and heeded his explicit warnings. Anyway, resetting the start tag for the NetBT service in the registry did the trick.
 

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RELEVANCY SCORE 40.8

been around the web and didn't see this issue posted anywhere so I needed some help with an issue, windows 10's troubleshooting is not working at all, click it and nothing happens, can try going a different route with the diagnose button but that doesn't work either, I'm thinking a process has gone a bit funny and yes "I tried turning it off and on again" can you guys help me to get the troubleshooting working again?
 

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RELEVANCY SCORE 40.8

In process of troubleshooting HP Laptop that Problem Signature's as follows:

Problem Signature:
Problem Event Name StartUp Repair Offline
Problem Signature 01 6.1.7600.16385
Problem Signature 02 6.1.7600.16385
Problem Signature 03 Unknown
Problem Signature 04 21200415
Problem Signature 05 AutoFailOver
Problem Signature 06 2
Problem Signature 07 BadDriver
OS Version: 6.1.7600.2.0.0.256.1
Locale ID 1033

Is there a way to copy harddrive onto External Harddrive in SafeMode. Windows 7 will not boot to transfer or auto repair due to errors.
 

A:Troubleshooting HP Laptop -OS Windows 7

Do not have a backup copy of the harddrive of this laptop and would like to transfer files and programs before restoring laptop harddrive if possible.
 

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RELEVANCY SCORE 40.8

I have Windows Vista Home Basic but find that there are certain things i cant download or install. Can i manually change my windows to the latest Windows XP?

A:Windows Vista Troubleshooting

What sort of things are you having trouble with?
Can you give a couple of examples?

You should be able to setup XP.
It will depend on your computer and if they make drivers for XP.
Some of the newest ones dont make them.

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RELEVANCY SCORE 40.8

Hi Guys, my laptop has just about pushed me to my limit now. I am losing patience lol and I am hoping someone can see something I've missed.

Problem:
Windows will start to lock up after about 2-10 minutes of use. Everything will stop responding and it becomes impossible to use.

Useful Specification:
I am using an Acer Aspire 5741, Intel I3 330M, 3GB RAM, 320GB Sata HDD, with on-board Graphics running Windows 7 Home Edition x64 (Currently OEM).

Troubleshooting Actions:
I have installed Ubuntu 64bit 12.04 Precise Penguin on a 50GB partition which is remarkably fast and bug free. I have been running it a few days for long hours at a time with no issues.
I have tried Windows 7 32bit OEM which was running fine after the Refresh (see History)

History:
[Refresh] The problem started after I got a Rootkit virus which completely killed windows.
I used the recovery disc's and it didn't solve the problem caused by the rootkit.
So I wiped the hard drive completely clean using diskpart, 'clean all' function.
I then installed 32bit W7 by accident.
After a couple of days when I realised I installed 32bit and not 64bit I made a new OEM disc of 64bit and installed that.
The problem above then arose.
(The 32bit disc was made the exact same way in the same week)

Tests Done:
I have done all the following tests, you will see the name of the test then the result;
Linux Memtestx86 - Fine
Avast Antivirus, full scan - Fine
Windows Defender Offline - Fine
Windows Hard drive check, 1st attempt - F... Read more

A:64-bit Windows 7 Crashes - Troubleshooting!

this look like some windows files is missing or WHO KNOWS!! the best think that you can do is 1st. go to (c - properties - tools - check for drive errors .. if your problem is still there download the LLF format tooll and you will make a reall cleaning of your disk, 3rd if you have the windows master disk you can erase your disk from format tool , if you put the linux program to run with your windows maybe change of you some registry files,

in 32 bit OS always the memmory stay in 3.27 usable !!!

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RELEVANCY SCORE 40.8

Please Help!
I was in the middle of using Norton Ghost? to image a complete installation to another brand new formatted HDD, when the existing [old] HDD quit and collapsed.
Having said that, it appears that the 'imaging' was successful, but now there are some "blue" listings on the 'C' Drive, whilst other are "black".
Included in these "blue" listings are the WINDOWS Files ; Program Files etc.
The system seems to start up OK and shutdown likewise; however, the only problems that have been noticed are relating to the 'system tray' icons disappearing after a reboot......Is this to do with something missing from the Windows System Files.
I would sincerely appreciate any help and advice that anyone can offer, such as if there is a 'fix' for this problem.
All the usual steps have been taken to restore the icons, but to no avail.
Kind Regards,
Chauffeur2.

A:Troubleshooting a Windows Xp Pro Installation

run the system file checker = put in your windows disk

go to the run box on the start menu and type in:

sfc /scannow ( sfc if not recognized ) [ space between c and / ]

hit enter

and then try http://www.xxclone.com/ instead

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RELEVANCY SCORE 40.8

SOLVED! Although very weird as this time it said the installation was unsuccesful but it took care of the problem!

I keep getting a message that updates are ready for my computer. Click to install these updates. I do and choose custom so it shows me which update it is. It is Security Update for Microsoft XML Core Services 4.0 Service Pack 2 (KB936181) I download, install and reboot my computer. In just a minute the same message is back again. I am running Windows XP SP2. Does anyone have any ideas?

Thank you for your time.

Pearl King
 

A:Troubleshooting Windows Updates

Have a Look
http://www.mcse.ms/message2628980.html
 

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RELEVANCY SCORE 40.4

Hiya

Sticking this for a week. Can't belive they only just released this, as there are many threads related to this blasted update and firewall

The Windows Firewall feature of Microsoft® Windows® XP Service Pack 2 (SP2), a replacement for the Internet Connection Firewall (ICF) in previous versions of Windows XP, is a stateful host firewall that provides protection for computers against incoming traffic from the Internet or from neighboring network devices on a private network. This article describes how Windows Firewall works, the common problems with using Windows Firewall, and the set of tools used to troubleshoot Windows Firewall issues. This article is intended for network administrators and advanced users who are familiar with Windows XP and Transmission Control Protocol/Internet Protocol (TCP/IP).

System Requirements
Supported Operating Systems: Windows XP Professional Edition Service Pack 2

Microsoft Word

http://www.microsoft.com/downloads/...46-131d-4617-bf68-f0532d8db131&DisplayLang=en

Regards

eddie
 

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RELEVANCY SCORE 40.4

I tried a set of known good speakers without any luck.
Uninstalled the audio and, upon start-up, windows recognized the sound and reinstalled it.
I am running a virus scan now. There was no antivirus software.
No antispyware either. Could the driver files be damaged?
I am stumped.
Thanks everyone.
Sylvia
 

A:Troubleshooting sound. Windows Vista

Hello Sylvia,
Vista is VERY picky about hardware. I don't know anything about your system... Are you running a sound card or are you using on-board sound? Did your system come with Vista loaded on it, or did you install Vista yourself?
 

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RELEVANCY SCORE 40.4

Since I have Reinstalled Windows 7 I have been unable to use Windows update and Troubleshoot.
Windows could not search for New Updates - Code 80080005

When I try to troubleshoot to fix Windows Update it says An unexpected error has occurred.The Troubleshooting wizard can't continue.

Package ID: WindowsUpdate Diagostic
Path Non: local package
Error Code: 0x80131700
Source: Engine
User: Rhys-PC\Rhys
Context: Elevated

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, 64 bit
Processor: AMD Phenom(tm) II X4 955 Processor, AMD64 Family 16 Model 4 Stepping 2
Processor Count: 4
RAM: 4095 Mb
Graphics Card: ATI Radeon HD 4600 Series, 1024 Mb
Hard Drives: C: Total - 953663 MB, Free - 750812 MB;
Motherboard: Gigabyte Technology Co., Ltd., M52L-S3P
Antivirus: GFI Software VIPRE, Updated and Enabled

Thanks for any help provided.
 

A:Windows update and Troubleshooting problem

try installing this

then check the updating

http://www.microsoft.com/en-us/download/details.aspx?id=17851
 

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RELEVANCY SCORE 40.4

Hello.
My system shutdown suddenly, I update Windows, used "sfc /scannow", My Antivirus is up to date and BIOS is updated but my system shutdown suddenly. How can I troubleshooting it?
Thank you.

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RELEVANCY SCORE 40.4

Hi,I turned the notebook on, started making a crackling sound and a blue box with Windows Boot Manager and loads of S's in just appears (pic attached), unable to get past it and everytime I reset it comes up again.This isn't the first time I've had issues, the notebook was sent away about a month ago because of a hard drive malfunction, got it sent back saying it had been replaced. It has worked fine since then up until now. Was wondering if anyone knows of a solution or what the problem could be?Thanks


























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RELEVANCY SCORE 40.4

Please help me, i'm so desperate !!....
every time i want to log into windows i get this screen:

it happened because i was using msconfig to makea safe boot, but in stead i choose another option that
led to not been able to log into my account.

so i've been reading about the new Advanced Startup stuff, and every damn time i hit restart in the screen
by holding down shift, i get into this screen:

There is no bloddy Troubleshoot option !!!
i've tried like 10024058 times already and i can't do anything
i have no recovery discs... and my windows 8 came pre-installed so i even tried to burn a copy of windows 8
so i can boot it from there but every time i try to burn it it doesn't work...
i'm running out of options here, why every win8 has that troubleshoot option but mine doesnt!??
all i need is to boot into safe mode so i can reconfigurate msconfig just the way it was before, but i cant enter safe mode !
please help

A:No Troubleshooting option, can't boot windows 8

Hi Alvo, and "Welcome to the Eight Forums.". . .

If you have a Win 8 DVD or a copy of Win 8 on a USB Stick put them in and let your system bring it up to the Start Screen. From there choose "Trouble Shooting" or "Repair," and see if you can do a Recovery, or Refresh of your Win 8 installation. Good Luck.

BTW, if you do not have a copy of the installation on DVD/USB, but have another PC you can download Win 8 Enterprise from the MS web site to create an installation DVD/USB. This is a free copy (for testing purposes only).

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RELEVANCY SCORE 40.4

troubleshooting compatibility for HDD32.exe on windows 10 which is compatible for windows xp

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RELEVANCY SCORE 40.4

so my compuiter has WinXP SP3 and over the past 2-3weeks its been getting slower and has been starting to freeze up alot. so i used a reg cleaner, deleted stuff off my HDD, defraged. but to no change i ran a disk check to see if my HDD was failing but it was healthy. i even took it out and tried it in a different computer. so my last option was a repair install.

when i started everything ran smooth until it got up to 9minutes then it just restarted my computer and restarted the instilation any help on why this is happening?

Thanks for any help in advance.

A:windows XP repair install troubleshooting help

Make sure the XP CD is clean of all smudges and check for scratches. Download the ISO image for Memtest in my signature and burn the image to CD using IMGBurn also in my signature. Remove all but one stick of RAM and boot off of the newly created CD and run the tests on each stick of RAM separately. If there are any errors (red) then that stick is bad and needs to be replaced.
Also recheck the HDD by downloading either Seatools or Drive Fitness in my signature burn it with IMGBurn and boot off of the newly created CD and run the Quick and Advanced tests on the HDD.
Also, what is the make, model# and Wattage of your Power Supply Unit?

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RELEVANCY SCORE 40.4

Hi,I turned the notebook on, started making a crackling sound and a blue box with Windows Boot Manager and loads of S's in just appears (pic attached), unable to get past it and everytime I reset it comes up again.This isn't the first time I've had issues, the notebook was sent away about a month ago because of a hard drive malfunction, got it sent back saying it had been replaced. It has worked fine since then up until now. Was wondering if anyone knows of a solution or what the problem could be?Thanks


























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A:B50-50 Windows Boot Manager Troubleshooting

Hi there, James                        -
 
Thank you for writing in to the Lenovo Forum - happy to have you here today.
 
Run SFC -SCANNOW Command to check for damaged System files to repair. You may need to run it repeatedly until files are fixed.
 
Reboot and tap the F8 key repeatedly. Look for Repair My Computer on menu, select it, and see if it finds anything to repair. Next click through to System Recovery Options to run Start-up Repair repeatedly until it reports nothing to Repair. 
 
Update us how it goes.
 
 
 
 
Regards,         
 
Tap that kudos button if I helped  If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

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RELEVANCY SCORE 40.4

I am trying to install an unsigned driver on my Windows 8.1 Yoga 2 Pro laptop; I gather that to do so I need to disable Driver Signature Verification on the via the Advanced Startup menu.
The problem is that the Advanced Startup menu I see does not offer "Troubleshoot" as an option. I see only three choices: Continue, Use a device, and Turn off PC.

I have two questions:
1) Does anyone know how I can restore the Troubleshoot option in the Advanced Startup menu?2) Is there another way to disable Driver Signature Verification?

(It may be relevant that the laptop came with Windows 8 installed; since purchasing the laptop I migrated from a 128GB ssd to a 480GB ssd using Macrium Reflect.)
Thanks for your help!

A:Troubleshooting not available in Windows 8.1 Boot Menu

Hello and welcome to Eightforums ,did you try to get to it the way described in the link .
Disable Driver Signature Verification on 64-Bit Windows 8 /Windows 8.1

I also forum this when searching google .
Permanently disable driver signature enforcement on Win 8.1 x64

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RELEVANCY SCORE 40.4

After trying some external speakers that I had, they no longer worked but my music no longer worked either. I tried running the troubleshoot wizard but received a server error message. I tried updating my windows that wouldn't work, i tried uploading windows 7 again(my original) was told that i needed to update my intel so I did but am still having the same problem, I can't listen to the music already downloaded. I am now having problems with facebook games in that they are not running properly( they freeze up). Please help me I don't know what to do next?
 

A:Windows Troubleshooting Wizard problems

You should likely start in the Windows 7 board. I would start with troubleshooting Windows Update. Try running update and note the exact error. Once Windows is fixed and is completely updated, then you can start troubleshooting the other issues one at a time until we can get everything working properly. Fix the OS before everything else.
 

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RELEVANCY SCORE 40.4

Hello Bleeping Computer Friends,
 
I have a HP Pavillion HPE 210y Desktop computer running Windows 7 Home Premium 64 Bit that is now experiencing long start-up times, freezes of programs and just plain slow performance. I have ran Malwarebytes, Super Anti Spyware and Spy Bot S&D and found lots of malware but still the performance is severely lacking. Any assistance is great appreciated. Thank You in advance to those who respond.
 
Mel

A:Windows 7 Troubleshooting Assistance Requested

Have you defragged the hard drive?

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RELEVANCY SCORE 40.4

Everyime I try to view a troubleshooting history I performed in Windows, I am given this message: http://img183.imageshack.us/img183/1606/trrtrtrtr.jpgThe error message details seems to say "Restricted" in that image. Im the only one using this PC and I dont understand why I cant view it. Thanks for your help.

A:Cant view Windows troubleshooting history

What are you trouble shooting? Anything in Office, such as Outlook?

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RELEVANCY SCORE 40.4

I have had my x230 since 2013 and have had no reasons to ditch it and upgrade. Recently while performing a windows update, the computer lost power. Now when I boot the machine, it does not recognize an OS on the computer. The machine came installed with Windows 7 when I purchased it. I need assistance on seeing if the instance of Windows 7 that I had can be re-administered with an install and/or product key? Any and all assistance is greatly appreciated. Thanks

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RELEVANCY SCORE 40.4

Dear HP experts,Thank you for your time I need an advice to istall windows 7 Professional on HP z820 workstation product number is WM441EA#ABU. I have tried alot but an error of ((No device driver were found)) is always shown.Just like the attached picture.Things i have do- changing sata mode from RAID+AHCI to IDE ......which is my only options-changing IDE sata mode from compatable to enhance- disabling EFI boot Sources-disabling legacy boot sources.all these steps lead me to one way, which is no device driver were found. in my best move the installing continue but without a hard drive shown to format or delete. Any AdviceThanks    











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A:Hp z820 troubleshooting installing windows 7

Hi: With the BIOS set to RAID+AHCI, see if this works... I have zipped up and attached the Intel storage controller drivers for your model below. Download and unzip the files to their folder. Get a USB flash drive and copy the files inside the folder to the flash drive without the folder. With the flash drive plugged into a USB 2 port, and W7 installation media in the PC, boot from the W7 installation media. After you select the install now option, select the Drive Options - Advanced menu, then select the Load Driver option. You should now see the storage driver files listed. If you check the box, it will only include the compatible driver. Follow the prompts and hopefully, W7 will install.    

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RELEVANCY SCORE 40.4

Hello Everyone,

I am a new member & have been in IT for about 18 years and just wanted to offer some general advice on troubleshooting computer / network issues. Sometimes we forget the simplest things and start barking up the wrong tree. I read something from Microsoft a few years back that I keep in mind while troubleshooting. It is called the DIP-CD method and goes like this:

1.) DEFINE the problem
2.) ISOLATE the cause
3.) PERFORM the repair
4.) CONFIRM the results
5.) DOCUMENT the solution

To remember this, imagine dipping a CD into chocolate.

If you would like more details about each step, I have a little website setup at:



Thanks,

MarioInDallas, MCSA

A:General Windows Troubleshooting Method 101

Hi, sometimes I think it would be nice if MS help sites used this Mnemonic themselves. One of my favorites from my sales days was CMQSINGER to give a salesman meeting a client for the first time.

Compliment
Mystery
Question
Startling Statement
Idea
Name
Gift
Exhibit
Referral

And for a product FAB

Feature
Advantage
Benefit

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RELEVANCY SCORE 40.4

PC Specs:

Windows 8.1 64-Bit
Zoostorm Gaming PC
Intel Core i7-4770
16GB DDR3 Ram 1,333Mhz
Nvidia GeForce GTX 760
1TB Western Digital 7200 RPM SATA
6 * HD partitions: 300MB Recovery, 260MB EFI System, 919.32GB NTFS (C, 451MB Recovery, 350MB Recovery, 10.74GB Recovery

Troubleshooting:

Removed all non-essential peripherals
Deleted graphics driver
Deleted all old unused drivers
Attempted install in VGA mode (prior to this the best achieved was restarting prior to copying settings before hanging)
Repeated attempts (at least 5)

I've managed to install Windows 10 on two laptops (Toshiba Satellite L50-B-1HU with additional 8GB Ram, and a Sony Vaio SVE1511P1E with 256GB replacement Western Digital HD), an old desktop PC, and a Toshiba Encore tablet without issue (bar an ongoing issue with a Toshiba laptop that's affecting Ubuntu as well - likely HD related). All using the same Windows Live email login.

Any assistance gratefully received.

A:Windows 10 Upgrade stuck at 87%, even after troubleshooting

I am having same problem, I have:
I5 Quad 3.30Ghz
16GB DDR3
2TB
GTX 750 Ti 2GB DDR5

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RELEVANCY SCORE 40.4

I am working with Windows 7, and I am trying to revert back to IE7, I have tried reseting thru the tool menu and going to internet options and reseting, but that does not not work!

Tried reinstalling IE7 but error came up saying IE7 is not supported on this operating system.

Also tried turning off IE8 so it would revert back to IE7, but after restarting there is no internet browser available at all.

any suggestions!

thank you
 

A:troubleshooting reverting back to IE7 in windows 7

IE7 is not compatible with Win7. Windows 7 came with IE8, so you can't go backwards.

If you are having compatibility issues, you can click the little "broken page" next to the URL in the address bar and refresh the page, or you can download a different browser to see if it's an IE issue.

Of course you can also upgrade to IE9 as well.
 

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RELEVANCY SCORE 40

Slow PC problems? Don't be so quick to reboot--you might be able to cure what ails you with some Windows Task Manager tricks. Here's how.

Source ...

A:Windows Task Manager: A Troubleshooting Tool

Useful post.

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RELEVANCY SCORE 40

Hello, I recently had to reinstall Windows 7 and now I cannot open any aspect of Windows Troubleshooting or DiagPackage, including Program Compatibility. I get an error message of 0x80131700. I read another site saying to go into Program Compatibility to fix this, but it will not allow me into it! I also cannot open the Diagpackage file at all due to this error. Can you help please, dont know how to fix this, thanks much!

A:Cannot open Windows Troubleshooting (Error 0x80131700)

Hello there, welcome to Seven Forums.

Option 1: Check in Default administrator account.

1. Login into Windows using your account.
2. Click Start.
3. Type cmd in the start search.
4. Right click on the cmd option from the list and select Run as Administrator.
5. Now type the following command:
net user administrator /active:yes
6. You should see a message that the command completed successfully.
7. Log out of your account using the Log off option.
8. Now you will be able to see the Administrator account with your account at the Windows Logon screen.
9. Login to Windows using default administrator account.
10. Check if you are still facing with the issues.

Option 2: Run SFC Scan
1) Open an elevated command prompt. To do this, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow
2) Type "sfc /scannow" (without quotes) and then press ENTER
The sfc /scannow command scans all protected system files and replaces incorrect
versions with correct Microsoft versions.


Here's the complete thread:
my troubleshooter in upgraded windows 7 does not work

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RELEVANCY SCORE 40

Does anyone have, or have a link to, a definitive guide to troubleshooting speed issues with Windows XP?

I am frequently called out to troubleshoot Windows XP computers, but find it so incredibly difficult with the clock ticking and the customer paying by the hour. I don't enjoy the stress one bit. All totally different to doing in-house IT support where I would simply have a ghost image at the ready and wouldn't spend any time (or very little time) troubleshooting a speed issue.

Basically what I would ask is - if you only had 1 hour to make a slow computer faster, what troubleshooting process would you use??
 

A:Windows XP running slowly - Troubleshooting guide

Here's a link on how: http://www.pcworld.com/article/id,115630-c,xp/article.html

It includes lot of good information.
 

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RELEVANCY SCORE 40

troubleshooting not working in windows 8 its sayin no packs Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8.1, 64 bit
Processor: Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 4
RAM: 16346 Mb
Graphics Card: NVIDIA GeForce 210, 1024 Mb
Hard Drives: C: Total - 952889 MB, Free - 772830 MB;
Motherboard: MSI, H61M-P20 (G3) (MS-7788)
Antivirus: Norton Internet Security, Disabled
 

A:troubleshooting not working in windows 8 its sayin no packs

The TSG SysInfo utility says that you are running W8.1 not W8. It pays to be accurate.

Can you please take a Screenshot of the message you are receiving from Windows and then attach that to your next post.

Thanks.

T.
 

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RELEVANCY SCORE 40

After upgrading from Vista to Windows 7, my CD DVD drive stopped recognizing DVDs. It seems to have no problems with CDs.

I tried running the troubleshooter built in to Windows (Control Panel\All Control Panel Items\Troubleshooting\Hardware and Sound - Playing and burning CDs, DVDs and Blu-Ray discs), but it won't download and run.

The error message is:

An error occurred while downloading the troubleshooter.

An unexpected error has occurred. The troubleshooting wizard can't continue.

The details are:
Package ID: CDDVDDiagnostic
Path: Non-local package
Error Code: 0x80091007
Source: Download
User: (My User ID on the computer)
Context: Elevated

This happens every time I try to run this troubleshooting tool. Rebooting hasn't made any difference.

My system is an HP Pavilion DV9736CA, Intel Core 2 Duo T5450, Windows 7 Home Premium 6.1.7600, TSST TS-L632N DVD drive.

Any suggestions?

A:[SOLVED] CD DVD Troubleshooting Tool Will Not Download (Windows 7)

The troubleshooting tool finally decided to run. Sadly, it told me nothing I didn't already know; my drive won't recognize DVDs.

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RELEVANCY SCORE 40

OK what I want to do is to boot from a boot disk which will allow me to examine the content of the hard drive without allowing the OS or ANY third party software or driver to load. I know of Linux Live CD's which run from RAM only but I need to examine the drive like it was connected to a different computer and the drive setup as a slave. So just for the sake of the example the drive may have a virus (Webshots) on it and I do NOT want to allow anything to load or boot from this drive which includes Windows 8.1 or any third party software.

Help please

A:How to create a troubleshooting boot disk for Windows 7

Hi and welcome to SevenForums
See if this is what you want
System Repair Disc - Create

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RELEVANCY SCORE 40

I was having a real problem that ate up many hours
(see techsupportforum.com//networking-forum//94185-asymmetric-file-sharing-error.html) but a moderator on this board (johnwill) posted a helpful checklist. (see second post in above thread). In addition to that, I found my problem solved by booting windows xp into 'safe mode with networking'. This allowed me to identify the fact that my problem was caused by some application running as a process in the background. Eliminating the processes one by one from a normal booted machine, eventually restored normal networking and identified the culprit. I post this as a first step that might help anyone with a frustrating windows xp networking problem.

A:a good windows xp network troubleshooting checklist

That is one of the major premises behind safe mode; that it is just windows so that you can troubleshoot possible sources of errors either by creating new user accounts, or disabling various programs from running.
The inclusion of network support in safemode is a real big help too since it allows you to run online scans too.

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RELEVANCY SCORE 40

Troubleshooting Windows XP Third Party Program Issues -

HERE
 

A:Troubleshooting Windows XP Third Party Program Issues

Awesome,very nice link,thanks!
 

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RELEVANCY SCORE 40

Dear HP experts,Thank you for your time I need an advice to istall windows 7 Ultimate x64 on HP z420 workstation . I have tried alot but an error of ((No device driver were found)) is always shown.Just like the attached picture.Things i have do- changing sata mode from RAID+AHCI to IDE ......which is my only options-changing IDE sata mode from compatable to enhance- disabling EFI boot Sources-disabling legacy boot sources.all these steps lead me to one way, which is no device driver were found. in my best move the installing continue but without a hard drive shown to format or delete. Any AdviceThanks










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View Solution.

A:Z420 Workstation troubleshooting in Install Windows

If you have more than 1 disk in your system, and you have RAID+AHCI set, then you likely need to jump into the raid controller BIOS at boot time (by pressing "CTRL C" if i recall correctly) and define a virtual disk or VD (which can wipe existing data so be warned). Then when windows install loads, you will see the virtual disk that you have create earlier and can thus select this VD for the install to continue. This assumes the install media has the (chipset) raid drivers which i think is the case. If the install disk does not have the required (chipset) raid drivers, then you may need to place them on a usb drive and point the install to it using F8, at which point you will see your VD and can continue with the install. If it all sounds like too much, you can remove all but one HDD and then RAID function will not be relevant as it will fall back to simple AHCI. If you still don't see the lone HDD, try and add the chipset drivers using the F8 method. I had similar issues a while ago on my Z210 and solved it by using default BIOS firmware settings, then created a VD and lastly placed Intels RST driver, specifically the F8 driver on a USB and during the Windows install process pressed F* and pointed to the USB drive where the driver was seen and loaded at which time my VD was visable so all could continue.

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RELEVANCY SCORE 40

Hello everybody, I've made an account just for this error regarding how troubling it is but yet I realize the amazing peer guidance in this community. Back to the point my laptop is having a big issue preventing me to access it. At first it began with a random constant Please Wait loading circle so I force shut down and reset my PC after reading so. Now the bigger problem is that after resetting my laptop , whenever I turn on my laptop it does the normal HP logo and then when it goes black (I thought it was back to normal) it went to a blue Troubleshoot screen instead of the usual password screen. It does this every time I turn on my laptop and can't access to anything. Restarting or resetting is always an error for example;

Refresh your PC
The drive where Windows is installed is locked. Unlock the device and try again.

And in the recovery menu the Help! section (with Refreshing and resetting) are grayed out. I can't show pictures because I'm using my mobile phone to post this.

Additional details;
Windows 8.1
HP Beats 15 NOTEBOOK PC
BIOS VERSION: f.34
Processor Type: AMD A8-5545M APU / Radeon(rn) HD Graphics
I have no recovery DVDs for Windows8.1
The last time I saw my laptop alive was when it was updating.

Logs:

Reset your PC
Unable to reset your PC. A required drive partition is missing.

System Restore
To use System Restore, you must specify which Windows installation to restore. Restart this computer, select an operating system, and then sel... Read more

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