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slow computer, keyboard freezes, internet freezes

Q: slow computer, keyboard freezes, internet freezes

I wondered whether I could get help with a increasing slow and infected computer, internet and email freezes, so does the keyboard and sometimes the cursor moves on it's own. It is a HP windows 7, 64 bit OS, 4.00 GB, AMD E-350 processor 1.60 GHz. Below are the logs. I have had to attach the ark txt file as the message board will only allow a certain number of characters
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 11:41:29, on 27/02/2014
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v10.0 (10.00.9200.16635)
Boot mode: Normal
Running processes:
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files (x86)\Skype\Phone\Skype.exe
C:\Program Files (x86)\CyberLink\YouCam\YCMMirage.exe
C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
C:\Program Files (x86)\Hewlett-Packard\HP QuickWeb\hpqwutils.exe
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Program Files (x86)\Samsung\EmoDio\SMSTray.exe
C:\Program Files\Motorola\Bluetooth\btplayerctrl.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896" target="_blank" class="wLink">http://go.microsoft.com/fwlink/?LinkId=54896" target="_blank" class="wLink">http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://www.google.co.uk/?gws_rd=cr&ei=WZZvUqeAPMTX0QXMmoHICw
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://start.mysearchdial.com/?f=1&...yBtAtCtN1L1Czu1Q1G1I1Q1H1B1Q&cr=2002946080&ir=
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~2\MICROS~1\Office14\GROOVEEX.DLL
O2 - BHO: avast! Online Security - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~1\Office14\URLREDIR.DLL
O3 - Toolbar: avast! Online Security - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [HPOSD] C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe
O4 - HKLM\..\Run: [HP Quick Launch] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
O4 - HKLM\..\Run: [HPQuickWebProxy] "C:\Program Files (x86)\Hewlett-Packard\HP QuickWeb\hpqwutils.exe"
O4 - HKLM\..\Run: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
O4 - HKLM\..\Run: [SMSTray] C:\Program Files (x86)\Samsung\EmoDio\SMSTray.exe
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [Aimersoft Helper Compact.exe] C:\Program Files (x86)\Common Files\Aimersoft\Aimersoft Helper Compact\ASHelper.exe
O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
O4 - HKCU\..\Run: [OfficeSyncProcess] "C:\Program Files\Microsoft Office\Office14\MSOSYNC.EXE"
O4 - HKCU\..\Run: [EPSON SX410 Series] C:\Windows\system32\spool\DRIVERS\x64\3\E_IATIFCE.EXE /FU "C:\Users\HP\AppData\Local\Temp\E_SFD23.tmp" /EF "HKCU"
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKCU\..\Run: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /minimized /regrun
O4 - HKCU\..\Run: [Google Update] "C:\Users\HP\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [EPLTarget\P0000000000000001] C:\Windows\system32\spool\DRIVERS\x64\3\E_IATIIJE.EXE /EPT "EPLTarget\P0000000000000001" /M "XP-402 403 405 406 Series"
O4 - Startup: Monitor Ink Alerts - HP Officejet Pro 8500 A910.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office14\EXCEL.EXE/3000
O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~1\MICROS~2\Office14\ONBttnIE.dll/105
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra button: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: @C:\Program Files\Motorola\Bluetooth\btmshell.dll,-247 - {bd707fe6-39f6-4bda-9265-86a76719bdc5} - C:\Program Files\Motorola\Bluetooth\btmiesend.htm
O9 - Extra 'Tools' menuitem: @C:\Program Files\Motorola\Bluetooth\btmshell.dll,-247 - {bd707fe6-39f6-4bda-9265-86a76719bdc5} - C:\Program Files\Motorola\Bluetooth\btmiesend.htm
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
O23 - Service: AMD FUEL Service - Advanced Micro Devices, Inc. - C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe
O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe
O23 - Service: Bluetooth Device Manager - Motorola Solutions, Inc. - C:\Program Files\Motorola\Bluetooth\devmgrsrv.exe
O23 - Service: Bluetooth Media Service - Motorola Solutions, Inc. - C:\Program Files\Motorola\Bluetooth\audiosrv.exe
O23 - Service: Bluetooth OBEX Service - Motorola Solutions, Inc. - C:\Program Files\Motorola\Bluetooth\obexsrv.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: EpsonBidirectionalService - SEIKO EPSON CORPORATION - C:\Program Files (x86)\Common Files\EPSON\EBAPI\eEBSVC.exe
O23 - Service: Epson Scanner Service (EpsonScanSvc) - Unknown owner - C:\Windows\system32\EscSvc64.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: FLEXnet Licensing Service 64 - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService64.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: HP Support Assistant Service - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe
O23 - Service: HP Quick Synchronization Service (HPDrvMntSvc.exe) - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe
O23 - Service: HP Software Framework Service (hpqwmiex) - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\Shared\hpqWmiEx.exe
O23 - Service: HP Service (hpsrv) - Unknown owner - C:\Windows\system32\Hpservice.exe (file missing)
O23 - Service: HPWMISVC - Hewlett-Packard Development Company, L.P. - C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: MBAMScheduler - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
End of file - 12191 bytes
DDS (Ver_2012-11-20.01)
Microsoft Windows 7 Ultimate
Boot Device: \Device\HarddiskVolume1
Install Date: 20/05/2013 18:01:48
System Uptime: 27/02/2014 09:50:01 (2 hours ago)
Motherboard: Hewlett-Packard | | 1611
Processor: AMD E-350 Processor | Socket FT1 | 1600/100mhz
==== Disk Partitions =========================
C: is FIXED (NTFS) - 29 GiB total, 1.293 GiB free.
D: is FIXED (NTFS) - 264 GiB total, 258.486 GiB free.
F: is FIXED (FAT32) - 5 GiB total, 2.138 GiB free.
==== Disabled Device Manager Items =============
==== System Restore Points ===================
No restore point in system.
==== Installed Programs ======================
Adobe Flash Player 12 ActiveX
Adobe Flash Player 12 Plugin
Adobe Reader XI (11.0.06)
AMD Fuel
AMD Media Foundation Decoders
AMD VISION Engine Control Center
Ashampoo Burning Studio 6 FREE v.6.84
ATI Catalyst Install Manager
avast! Free Antivirus
Catalyst Control Center - Branding
Catalyst Control Center Graphics Previews Common
Catalyst Control Center InstallProxy
Catalyst Control Center Localization All
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help Czech
CCC Help Danish
CCC Help Dutch
CCC Help English
CCC Help Finnish
CCC Help French
CCC Help German
CCC Help Greek
CCC Help Hungarian
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Norwegian
CCC Help Polish
CCC Help Portuguese
CCC Help Russian
CCC Help Spanish
CCC Help Swedish
CCC Help Thai
CCC Help Turkish
ContentSAFER for Wizmax
CyberLink YouCam
EPSON SX410 Series Printer Uninstall
EPSON XP-402 403 405 406 Series Printer Uninstall
EpsonNet Print
ESU for Microsoft Windows 7 SP1
FormatFactory 3.1.1
Google Chrome
Google Talk Plugin
Google Update Helper
Hewlett-Packard ACLM.NET v1.1.2.0
HP 3D DriveGuard
HP Customer Experience Enhancements
HP Officejet Pro 8500 A910 Basic Device Software
HP On Screen Display
HP Power Manager
HP Quick Launch
HP QuickWeb
HP Software Framework
HP Support Assistant
jetAudio Basic VX
LightBox Free Image Editor
Malwarebytes Anti-Malware version
Microsoft .NET Framework 4.5
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2010
Microsoft Office Excel MUI (English) 2010
Microsoft Office Groove MUI (English) 2010
Microsoft Office InfoPath MUI (English) 2010
Microsoft Office Office 32-bit Components 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Outlook MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office Professional Plus 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Shared 32-bit MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Word MUI (English) 2010
Microsoft Silverlight
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Mozilla Firefox 26.0 (x86 en-US)
Mozilla Maintenance Service
proXPN 2.5.3
Ralink Motorola BC8 Bluetooth 3.0+HS Adapter
Ralink RT5390 802.11b/g/n WiFi Adapter
Realtek Ethernet Controller Driver
Realtek USB 2.0 Card Reader
Security Update for Microsoft .NET Framework 4.5 (KB2737083)
Security Update for Microsoft .NET Framework 4.5 (KB2742613)
Security Update for Microsoft .NET Framework 4.5 (KB2789648)
Security Update for Microsoft .NET Framework 4.5 (KB2804582)
Security Update for Microsoft .NET Framework 4.5 (KB2833957)
Skype Click to Call
Skype™ 6.9
Synaptics Pointing Device Driver
Update for Microsoft .NET Framework 4.5 (KB2750147)
Windows Driver Package - Broadcom Bluetooth (07/30/2009
Windows Driver Package - Broadcom Bluetooth (12/16/2009
Windows Driver Package - Broadcom HIDClass (07/28/2009
WinRAR 4.20 (32-bit)
==== Event Viewer Messages From Past Week ========
27/02/2014 08:57:50, Error: Microsoft-Windows-DistributedCOM [10016] - The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID {C97FCC79-E628-407D-AE68-A06AD6D8B4D1} and APPID {344ED43D-D086-4961-86A6-1106F4ACAD9B} to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.
27/02/2014 08:56:41, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: cdrom
26/02/2014 12:02:10, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the HPWMISVC service.
24/02/2014 20:59:38, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the BFE service.
24/02/2014 09:00:23, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Netman service.
==== End Of File ===========================
DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 10.0.9200.16635
Run by HP at 11:41:57 on 2014-02-27
Microsoft Windows 7 Ultimate 6.1.7601.1.1252.44.1033.18.3690.1994 [GMT 0:00]
AV: avast! Antivirus *Enabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}
SP: avast! Antivirus *Enabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681}
SP: Windows Defender *Enabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
============== Running Processes ===============
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\EPSON\EBAPI\eEBSVC.exe
C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe
C:\Program Files\Motorola\Bluetooth\devmgrsrv.exe
C:\Program Files (x86)\Skype\Toolbars\AutoUpdate\SkypeC2CAutoUpdateSvc.exe
C:\Program Files (x86)\Skype\Toolbars\PNRSvc\SkypeC2CPNRSvc.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Motorola\Bluetooth\obexsrv.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Microsoft Office\Office14\MSOSYNC.EXE
C:\Program Files (x86)\Skype\Phone\Skype.exe
C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService64.exe
C:\Program Files (x86)\CyberLink\YouCam\YCMMirage.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
C:\Program Files (x86)\Hewlett-Packard\HP QuickWeb\hpqwutils.exe
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Program Files (x86)\Samsung\EmoDio\SMSTray.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\hpqWmiEx.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\Motorola\Bluetooth\audiosrv.exe
C:\Program Files\Motorola\Bluetooth\btplayerctrl.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe
C:\Windows\System32\svchost.exe -k secsvcs
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
============== Pseudo HJT Report ===============
uStart Page = hxxps://www.google.co.uk/?gws_rd=cr&ei=WZZvUqeAPMTX0QXMmoHICw
mStart Page = hxxp://start.mysearchdial.com/?f=1&a=dnldmsd&cd=2XzuyEtN2Y1L1Qzu0CtD0Fzz0D0AyCyCtB0F0BtCtBtAyByEtN0D0Tzu0CyCyDyCtN1L2XzutBtFtBtFyEtFyBtAtCtN1L1Czu1Q1G1I1Q1H1B1Q&cr=2002946080&ir=
mWinlogon: Userinit = userinit.exe
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL
BHO: avast! Online Security: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
BHO: Skype Browser Helper: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL
TB: avast! Online Security: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
uRun: [LightScribe Control Panel] C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
uRun: [OfficeSyncProcess] "C:\Program Files\Microsoft Office\Office14\MSOSYNC.EXE"
uRun: [EPSON SX410 Series] C:\Windows\System32\spool\DRIVERS\x64\3\E_IATIFCE.EXE /FU "C:\Users\HP\AppData\Local\Temp\E_SFD23.tmp" /EF "HKCU"
uRun: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
uRun: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /minimized /regrun
uRun: [Google Update] "C:\Users\HP\AppData\Local\Google\Update\GoogleUpdate.exe" /c
uRun: [EPLTarget\P0000000000000001] C:\Windows\System32\spool\DRIVERS\x64\3\E_IATIIJE.EXE /EPT "EPLTarget\P0000000000000001" /M "XP-402 403 405 406 Series"
mRun: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun: [HPOSD] C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe
mRun: [HP Quick Launch] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
mRun: [HPQuickWebProxy] "C:\Program Files (x86)\Hewlett-Packard\HP QuickWeb\hpqwutils.exe"
mRun: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
mRun: [SMSTray] C:\Program Files (x86)\Samsung\EmoDio\SMSTray.exe
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [Aimersoft Helper Compact.exe] C:\Program Files (x86)\Common Files\Aimersoft\Aimersoft Helper Compact\ASHelper.exe
StartupFolder: C:\Users\HP\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\MONITO~1.LNK - C:\Windows\System32\RunDll32.exe
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - C:\PROGRA~1\MICROS~2\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - C:\PROGRA~1\MICROS~2\Office14\ONBttnIE.dll/105
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
IE: {bd707fe6-39f6-4bda-9265-86a76719bdc5} - C:\Program Files\Motorola\Bluetooth\btmiesend.htm
TCP: NameServer =
TCP: Interfaces\{13FEDC8A-D2F3-4469-9913-69FBE4329011} : DHCPNameServer =
TCP: Interfaces\{13FEDC8A-D2F3-4469-9913-69FBE4329011}\244584572633D215848434 : DHCPNameServer =
TCP: Interfaces\{13FEDC8A-D2F3-4469-9913-69FBE4329011}\35B4952383249393 : DHCPNameServer =
TCP: Interfaces\{13FEDC8A-D2F3-4469-9913-69FBE4329011}\E456474797025487472716 : DHCPNameServer =
TCP: Interfaces\{ABF298AA-49EE-49B9-B981-6806030C1039} : DHCPNameServer =
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
SSODL: WebCheck - <orphaned>
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\33.0.1750.117\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
x64-mStart Page = hxxp://start.mysearchdial.com/?f=1&a=dnldmsd&cd=2XzuyEtN2Y1L1Qzu0CtD0Fzz0D0AyCyCtB0F0BtCtBtAyByEtN0D0Tzu0CyCyDyCtN1L2XzutBtFtBtFyEtFyBtAtCtN1L1Czu1Q1G1I1Q1H1B1Q&cr=2002946080&ir=
x64-BHO: avast! Online Security: {318A227B-5E9F-45bd-8999-7F8F10CA4CF5} - C:\Program Files\AVAST Software\Avast\aswWebRepIE64.dll
x64-BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL
x64-BHO: Skype add-on for Internet Explorer: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL
x64-TB: avast! Online Security: {318A227B-5E9F-45bd-8999-7F8F10CA4CF5} - C:\Program Files\AVAST Software\Avast\aswWebRepIE64.dll
x64-Run: [SysTrayApp] C:\Program Files\IDT\WDM\sttray64.exe
x64-Run: [SynTPEnh] C:\Program Files (x86)\Synaptics\SynTP\SynTPEnh.exe
x64-Run: [BTMTrayAgent] rundll32.exe "C:\Program Files\Motorola\Bluetooth\btmshell.dll",TrayApp
x64-Run: [BCSSync] "C:\Program Files\Microsoft Office\Office14\BCSSync.exe" /DelayServices
x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
x64-IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
x64-IE: {bd707fe6-39f6-4bda-9265-86a76719bdc5} - C:\Program Files\Motorola\Bluetooth\btmiesend.htm
x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
x64-Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
x64-SSODL: WebCheck - <orphaned>
x64-SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL
================= FIREFOX ===================
FF - ProfilePath - C:\Users\HP\AppData\Roaming\Mozilla\Firefox\Profiles\r94aby4y.default\
FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPAUTHZ.DLL
FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL
FF - plugin: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll
FF - plugin: C:\Program Files (x86)\Google\Update\\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Microsoft Silverlight\5.1.20513.0\npctrlui.dll
FF - plugin: C:\Users\HP\AppData\Local\Google\Update\\npGoogleUpdate3.dll
FF - plugin: C:\Users\HP\AppData\Roaming\Mozilla\plugins\npgoogletalk.dll
FF - plugin: C:\Users\HP\AppData\Roaming\Mozilla\plugins\npgtpo3dautoplugin.dll
FF - plugin: C:\Users\HP\AppData\Roaming\Mozilla\plugins\npo1d.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_12_0_0_70.dll
FF - user.js: extensions.mysearchdial.hmpg - true
FF - user.js: extensions.mysearchdial.hmpgUrl - hxxp://start.mysearchdial.com/?f=1&a=dnldmsd&cd=2XzuyEtN2Y1L1Qzu0CtD0Fzz0D0AyCyCtB0F0BtCtBtAyByEtN0D0Tzu0CyCyDyCtN1L2XzutBtFtBtFyEtFyBtAtCtN1L1Czu1Q1G1I1Q1H1B1Q&cr=2002946080&ir=
FF - user.js: extensions.mysearchdial.dfltSrch - true
FF - user.js: extensions.mysearchdial.srchPrvdr - Mysearchdial
FF - user.js: extensions.mysearchdial.dnsErr - true
FF - user.js: extensions.mysearchdial_i.newTab - false
FF - user.js: extensions.mysearchdial.newTabUrl - hxxp://start.mysearchdial.com/?f=2&a=dnldmsd&cd=2XzuyEtN2Y1L1Qzu0CtD0Fzz0D0AyCyCtB0F0BtCtBtAyByEtN0D0Tzu0CyCyDyCtN1L2XzutBtFtBtFyEtFyBtAtCtN1L1Czu1Q1G1I1Q1H1B1Q&cr=2002946080&ir=
FF - user.js: extensions.mysearchdial.tlbrSrchUrl - hxxp://start.mysearchdial.com/?f=3&a=dnldmsd&cd=2XzuyEtN2Y1L1Qzu0CtD0Fzz0D0AyCyCtB0F0BtCtBtAyByEtN0D0Tzu0CyCyDyCtN1L2XzutBtFtBtFyEtFyBtAtCtN1L1Czu1Q1G1I1Q1H1B1Q&cr=2002946080&ir=&q=
FF - user.js: extensions.mysearchdial.id - C0F8DA662FB12374
FF - user.js: extensions.mysearchdial.instlDay - 15995
FF - user.js: extensions.mysearchdial.vrsn -
FF - user.js: extensions.mysearchdial.vrsni -
FF - user.js: extensions.mysearchdial_i.vrsnTs - 22:42:51
FF - user.js: extensions.mysearchdial.prtnrId - mysearchdial
FF - user.js: extensions.mysearchdial.prdct - mysearchdial
FF - user.js: extensions.mysearchdial.aflt - dnldmsd
FF - user.js: extensions.mysearchdial_i.smplGrp - none
FF - user.js: extensions.mysearchdial.tlbrId - base
FF - user.js: extensions.mysearchdial.instlRef -
FF - user.js: extensions.mysearchdial.dfltLng -
FF - user.js: extensions.mysearchdial.appId - {CA5CAA63-B27C-4963-9BEC-CB16A36D56F8}
FF - user.js: extensions.mysearchdial.excTlbr - false
FF - user.js: extensions.mysearchdial_i.hmpg - true
FF - user.js: extensions.mysearchdial.cr - 2002946080
FF - user.js: extensions.mysearchdial.cd - 2XzuyEtN2Y1L1Qzu0CtD0Fzz0D0AyCyCtB0F0BtCtBtAyByEtN0D0Tzu0CyCyDyCtN1L2XzutBtFtBtFyEtFyBtAtCtN1L1Czu1Q1G1I1Q1H1B1Q
FF - user.js: extensions.irmysearch.aflt - dnldmsd
FF - user.js: extensions.irmysearch.instlRef -
FF - user.js: extensions.irmysearch.cr - 2002946080
FF - user.js: extensions.irmysearch.cd - 2XzuyEtN2Y1L1Qzu0CtD0Fzz0D0AyCyCtB0F0BtCtBtAyByEtN0D0Tzu0CyCyDyCtN1L2XzutBtFtBtFyEtFyBtAtCtN1L1Czu1Q1G1I1Q1H1B1Q
============= SERVICES / DRIVERS ===============
R0 amd_sata;amd_sata;C:\Windows\System32\drivers\amd_sata.sys [2010-11-11 77952]
R0 amd_xata;amd_xata;C:\Windows\System32\drivers\amd_xata.sys [2010-11-11 37504]
R0 aswRvrt;aswRvrt;C:\Windows\System32\drivers\aswRvrt.sys [2013-8-18 65336]
R0 aswVmm;aswVmm;C:\Windows\System32\drivers\aswVmm.sys [2013-8-18 189936]
R1 aswSnx;aswSnx;C:\Windows\System32\drivers\aswSnx.sys [2013-8-18 1030952]
R1 aswSP;aswSP;C:\Windows\System32\drivers\aswSP.sys [2013-8-18 378944]
R1 SASDIFSV;SASDIFSV;C:\Program Files\SUPERAntiSpyware\sasdifsv64.sys [2011-7-22 14928]
R1 SASKUTIL;SASKUTIL;C:\Program Files\SUPERAntiSpyware\saskutil64.sys [2011-7-12 12368]
R2 !SASCORE;SAS Core Service;C:\Program Files\SUPERAntiSpyware\SASCore64.exe [2013-10-10 144152]
R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\System32\atiesrxx.exe [2011-2-28 203776]
R2 AMD FUEL Service;AMD FUEL Service;C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe [2011-8-4 365568]
R2 aswFsBlk;aswFsBlk;C:\Windows\System32\drivers\aswFsBlk.sys [2013-8-18 33400]
R2 aswMonFlt;aswMonFlt;C:\Windows\System32\drivers\aswMonFlt.sys [2013-8-18 80816]
R2 avast! Antivirus;avast! Antivirus;C:\Program Files\AVAST Software\Avast\AvastSvc.exe [2013-8-18 46808]
R2 Bluetooth OBEX Service;Bluetooth OBEX Service;C:\Program Files\Motorola\Bluetooth\obexsrv.exe [2013-5-21 680016]
R2 c2cautoupdatesvc;Skype Click to Call Updater;C:\Program Files (x86)\Skype\Toolbars\AutoUpdate\SkypeC2CAutoUpdateSvc.exe [2014-1-3 1363616]
R2 c2cpnrsvc;Skype Click to Call PNR Service;C:\Program Files (x86)\Skype\Toolbars\PNRSvc\SkypeC2CPNRSvc.exe [2014-1-3 1748640]
R2 EpsonScanSvc;Epson Scanner Service;C:\Windows\System32\escsvc64.exe [2013-12-17 135824]
R2 HP Support Assistant Service;HP Support Assistant Service;C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSA_Service.exe [2011-9-9 86072]
R2 HPDrvMntSvc.exe;HP Quick Synchronization Service;C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe [2011-9-1 227896]
R2 hpsrv;HP Service;C:\Windows\System32\hpservice.exe [2011-5-27 30520]
R2 HPWMISVC;HPWMISVC;C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe [2012-3-5 35200]
R2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [2013-10-18 418376]
R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2013-10-18 701512]
R3 amdiox64;AMD IO Driver;C:\Windows\System32\drivers\amdiox64.sys [2013-5-20 46136]
R3 AtiHDAudioService;AMD Function Driver for HD Audio Service;C:\Windows\System32\drivers\AtihdW76.sys [2011-6-7 231440]
R3 Bluetooth Device Manager;Bluetooth Device Manager;C:\Program Files\Motorola\Bluetooth\devmgrsrv.exe [2013-5-21 4151376]
R3 Bluetooth Media Service;Bluetooth Media Service;C:\Program Files\Motorola\Bluetooth\audiosrv.exe [2013-5-21 1189968]
R3 BTMUSB;Motorola Bluetooth Radio Service;C:\Windows\System32\drivers\btmusb.sys [2013-5-21 486144]
R3 clwvd;CyberLink WebCam Virtual Driver;C:\Windows\System32\drivers\clwvd.sys [2010-7-28 31088]
R3 FLEXnet Licensing Service 64;FLEXnet Licensing Service 64;C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService64.exe [2013-5-21 1028096]
R3 MBAMProtector;MBAMProtector;C:\Windows\System32\drivers\mbam.sys [2013-10-18 25928]
R3 netr28x;Ralink 802.11n Extensible Wireless Driver;C:\Windows\System32\drivers\netr28x.sys [2013-5-20 1492992]
R3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\Windows\System32\drivers\RtsUStor.sys [2013-5-20 250984]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2013-5-20 349800]
R3 usbfilter;AMD USB Filter Driver;C:\Windows\System32\drivers\usbfilter.sys [2013-5-20 47232]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2012-7-8 104912]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2012-7-8 123856]
S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2013-9-5 171680]
S3 btmaudio;Motorola Bluetooth Audio Service;C:\Windows\System32\drivers\btmaud.sys [2013-5-21 43008]
S3 BTMCOM;Bluetooth Serial Port;C:\Windows\System32\drivers\btmcom.sys [2013-5-21 52736]
S3 dmvsc;dmvsc;C:\Windows\System32\drivers\dmvsc.sys [2011-4-12 71168]
S3 ose64;Office 64 Source Engine;C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE [2010-1-9 174440]
S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;C:\Windows\System32\drivers\rdpvideominiport.sys [2010-11-21 20992]
S3 Synth3dVsc;Synth3dVsc;C:\Windows\System32\drivers\Synth3dVsc.sys [2011-4-12 88960]
S3 terminpt;Microsoft Remote Desktop Input Driver;C:\Windows\System32\drivers\terminpt.sys [2011-4-12 34816]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2010-11-21 59392]
S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\System32\drivers\TsUsbGD.sys [2010-11-21 31232]
S3 tsusbhub;tsusbhub;C:\Windows\System32\drivers\tsusbhub.sys [2011-4-12 117248]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2013-5-21 1255736]
S3 WSDScan;WSD Scan Support via UMB;C:\Windows\System32\drivers\WSDScan.sys [2009-7-14 25088]
=============== Created Last 30 ================
==================== Find3M ====================
2014-02-21 10:25:21 71048 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2014-02-21 10:25:21 692616 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe

Preferred Solution: slow computer, keyboard freezes, internet freezes

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: slow computer, keyboard freezes, internet freezes

Read other 16 answers

Hi all,For several months my PC has been frustratingly slow. However, I have dealt with it. Now however, when I click on "start" my PC will completely freeze, not allowing me to access anything. When closing programs, the desktop slowly scrolls back onto the screen instead of instantly appearing. I wish there was more details to share but there is none to my knowledge. I have recently ran spybot S&D and ran a virus scan but it has not helped. I have followed the instructions on the preparation post and here is the data in the DDS log. I am attaching the other log files as well. Thanks for your help in advance. I know you all do quality work as I have used this site in the past for a different PC.------------- DDS log file -----------------DDS (Ver_09-12-01.01) - NTFSx86 Run by Whitney at 22:05:47.95 on Mon 12/14/2009Internet Explorer: 7.0.5730.11Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.510.109 [GMT -6:00]AV: McAfee VirusScan Enterprise *On-access scanning enabled* (Updated) {918A2B0B-2C60-4016-A4AB-E868DEABF7F0}FW: Norton Internet Worm Protection *disabled* {990F9400-4CEE-43EA-A83A-D013ADD8EA6E}============== Running Processes ===============C:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\System32\svchost.exe -k netsvcssvchost.exesvchost.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\spoolsv.exeC:�... Read more

A:Computer slow at all times. Ocassionaly freezes. Clicking on start often freezes system completely.

Welcome to the BleepingComputer Forums. Since it has been a few days since you scanned your computer with HijackThis, we will need a new HijackThis log. If you have not already downloaded Random's System Information Tool (RSIT), please download Random's System Information Tool (RSIT) by random/random which includes a HijackThis log and save it to your desktop. If you have RSIT already on your computer, please run it again. Double click on RSIT.exe to run RSIT. Click Continue at the disclaimer screen. Please post the contents of log.txt. Thank you for your patience.Please see Preparation Guide for use before posting about your potential Malware problem. If you have already posted this log at another forum or if you decide to seek help at another forum, please let us know. There is a shortage of helpers and taking the time of two volunteer helpers means that someone else may not be helped. Please post your HijackThis log as a reply to this thread and not as an attachment. I am always leery of opening attachments so I always request that HijackThis logs are to be posted as a reply to the thread. I do not think that you are attaching anything scary but others may do so. While we are working on your HijackThis log, please: Reply to this thread; do not start another! Do not make any changes on your computer during the cleaning process or download/add programs on your computer unless instructed to do so. Do not run any other tool until ... Read more

Read other 16 answers

I was recently infected with the Total Internet Security 2010 virus.... I cleaned it up w/ Malwarebytes but my computer still runs really slow and my internet will freeze. Especially when it's trying to play videos. Things just freeze up. I tried a few scan programs S&D and symantec antivirus and didn't pick up anything new. I wasn't really able to complete running comobofix (even when i re-named the file). I used the DDS file to produce the following:DDS (Ver_09-12-01.01) - NTFSx86 Run by Cheng at 22:33:40.76 on Wed 01/20/2010Internet Explorer: 8.0.6001.18702Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1022.449 [GMT -6:00]AV: Symantec Endpoint Protection *On-access scanning enabled* (Updated) {FB06448E-52B8-493A-90F3-E43226D3305C}============== Running Processes ===============C:\WINDOWS\system32\ibmpmsvc.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\System32\svchost.exe -k netsvcsC:\Program Files\Intel\Wireless\Bin\S24EvMon.exesvchost.exesvchost.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\system32\spoolsv.exesvchost.exeC:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exeC:\Program Files\Intel\Wireless\Bin\EvtEng.exeC:\Program Files\IBM ... Read more

A:Possible Virus - Help (Computer slow and Internet Freezes)

Haven't been successful to get my computer recovered. Just thought I'd let yall know, I haven't been able to start up my computer in SafeMode. It would crash in a blue screen and say that I might have a possible virus. Still can't run ComboFix without it freezing/stopping. I also see this file wmiprsve.exe pop-up and have seen the name in a few folders. Internet Explorer would freeze after maybe 5-10 min of use.Hope yall can help. Thanks!===========Hello While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large as are other comparable sites that help others with malware issues. Although our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted remova... Read more

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My comp. seems to be running really slow.
At times pages do not load correctly
internet freezes and shuts down
Question marks appear in mid sentence in e-mails that I send out
my curser frequently moves to a different spot by itself.
I run Spybot frequently and last run indiacted everything was good
Avast does not tuen up anything
I also have Zone Alarm

I have attached a log

Thanks in advance for taking a look and for your time

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:55:48 AM, on 3/20/2008
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Boot mode: Normal

Running processes:
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\America Online 8.0\aoltray.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader... Read more

A:Computer slow, internet freezes, shuts down , etc.

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I recently updated to INternet Explorer 7 but even before that my internet browser is running really slow. Whenever I type anything within the browser, or if I am typing in another program while internet explorer is on, the letters will take a while before showing up. Sometimes the homepage will freeze and I have to end the program and start it again just to repeat the process again and again. Everything else in my computer is running fast except when I click on the web browser and the computer slows down.
This is my work computer by the way. OS is XP, processor pentium4 2.39 ghz, 512mb ram, 40gb hard drive. 24 gb free.


Logfile of Trend Micro HijackThis v2.0.0 (BETA)
Scan saved at 10:15:11 AM, on 7/27/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
Boot mode: Normal

Running processes:
C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE
C:\Program Files\Utimaco\SafeGuard Easy\Ecview.exe
C:\Program Files\IObit\IObit SmartDefrag\IObit SmartDefrag.exe
C:\Program Files\eFax Messenger Plus\HotTray.exe
C:\Program Files\eFax Messenger Plus\Dllcmd32.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\Program... Read more

A:Computer freezes, runs slow only when using Internet Explorer 7


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Im having problems with my other computer....Starting about 10pm yesterday, if I use my keyboard it freezes up the computer. I can use the keyboard during bios setup, but once windows XP loads...If I use the keyboard...it freezes. If I don't use the keyboard...I can boot up and use the mouse just fine...but no matter what i hit on the keyboard it freezes up the computer. Ive tried re-intstalling drivers, and restoring windows settings to previous working condition, and Ive also tried another keyboard...nothing has fixed the problem...can anyone pls give advice on how to fix this?

A:Keyboard Use freezes computer- PLS HELP

I was able to resolve this finally...

Windows couldnt find any better driver for this problem...and i discovered with help from another tech forum, that the driver itself was corrupted... I had to search for a new driver on the Dell website and once downloaded and installed...no more problems.

Other site that helped:

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Hi, I must admit I had posted the same issue in another forum. It had been more than five days with no response so I come here for help. I need to resolve it before I start to work on my school assignment.

I had encountered some annoying issues with my PC especially with my keyboard. Every now and then I can sense that the keyboard and the mouse is not reacting well. My mouse will hang a bit and move every now and then. As for my keyboard, it did not work very well. Either it lags as I typed and I ended up missing a few letters or space in my message or I will get something like this. You sssssssssssssssssssssssssssssssssssssssssssssee. That is wwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwhat I meaaaaaaaaaaaaaaaaaaaaaaan. I can ended up deleting my sentences thanks to this. I'm wondering if I caught some virus somewhere.

Please help. Thanks a lot.

This is my dds.txt log. As for the attach.txt, it is too big for me to upload. Can anyone assist me?

DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 9.0.8112.16457 BrowserJavaVersion: 10.11.2
Run by Miss Yi Jun at 0:51:15 on 2013-01-27
Microsoft? Windows Vista? Home Premium 6.0.6002.2.1252.65.1033.18.2035.613 [GMT 8:00]
AV: Lavasoft Ad-Watch Live! Anti-Virus *Enabled/Updated* {9FF26384-70D4-CE6B-3ECB-E759A6A40116}
AV: AVG Anti-Virus Free Edition 2013 *Enabled/Updated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: AVG Anti-Virus Free Edition 201... Read more

A:Computer and keyboard freezes every now and then

Hello and welcome to Bleeping Computer.I am currently assessing your situation and will be back with a fix for your problem as soon as possible.Please subscribe to this thread to get immediate notification of replies as soon as they are posted. To do this, click Watch Topic near the top of the page, then select Immediate Notification. Click on Proceed. If it shows Stop watching topic, it means you are already subscribed.Please be patient with me during this time.Meanwhile, please make a reply to this topic to acknowledge that you have read this and is still with me to tackle the problem until the end. If I do not get any response within 5 days, this topic will be closed. If you have since resolved the original problem you were having, we would appreciate you letting us know.

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I'm having some problems and would appreciate any help. I got an old computer for free a few days ago. Let me start by mentioning the specs:
Windows XP Home Edition SP2
AMD Duron 850Mzh
ATI AWI 128 Pro
The computer has rather obviously been modified and now has XP as mentioned and 3 separate hard drives for well over 50GB.
Every time I ran the computer the message ''cpu is unworkable or has changed'' came up, but pressing F1 allowed the computer to run without any issues. I did some reading online how to remove this problem and there was a post where someone mentioned that something as simple as saving and exiting (in the startup (BIOS) setup after pressing 'del') could remove the issue. I didn't change any settings at all myself since I got the computer and then resumed to do so, save and exit. My computer made the default restart automatically after doing so but after restart nothing at all happend, no 'beep' sound, monitor: 'no signal', just the power was on. After some tweeking I found out that my keyboard with a PS/2 port is causing the problem at every startup, my mouse in it's PS/2 port works fine. If I restart without the keyboard XP runs without problems. To get a new Windows startup to work if I plug in the keyboard I need to remove my power cord (turning off isn't enough). Also if I plug in the keyboard after XP is up and running and my mouse works everything freezes and ... Read more

A:Solved: PS/2 Keyboard freezes up whole computer

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computer freezes when the keyboard is pressed. i put it in stand by and log back in and i can used everything but the keyboard. ive ran hijack this, ad-ware se, and ewido security and it didnt fix the problem. i dont think its an irq conflict.

i will post a hijack this log if u want.

computer is running win xp home sp2
its a sony vaio p4 1.7ghz

A:computer freezes when keyboard is pressed

try a new keyboard, if it still freezes its the computer and post the HJT log

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When I start up my computer, I hit any key and the whole pc freezes up. No activity at all. Someone said my keyboard is messed up, I tried a new one and the same thing happens. I am now stuck using my on-screen keyboard and it works just fine. I uninstalled my keyboard and reinstalled it and there was no difference. This following message appears in the keyboard device status: Windows cannot start this device because it's configuration information (in the registy) is incomplete or damaged (Code 19). I recently installed a webcam and figured that was the problem, but I am very much stuck. Anyone....please!

A:Solved: Computer freezes after I hit keyboard key

put your windows disk in and see if you can repair the windows registry then.I havn't done that in ages, but i believe theres an option on the cd for it.

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Windows 7 Ultimate 64 bit
Dell E5530
Occurs in both docked with usb keyboard, and laptop keyboard
Neither Sleep or Hibernate solve problem.
The only key that works is the tilde key and the caps lock key
Windows up to date
Drivers up to date as far as I can tell
Looking for direction

A:Keyboard freezes, cannot unlock computer

 Download and run speccy and minitoolbox.  In minitoolbox check the following boxes: 
List last 10 Event Viewer entries
List installed programs
List user partitions and memory sizes
List minidump files
 In Speccy, after it runs click File -> Publish snapshot.  That will give you a link to the results.  Copy & paste that link into your next post here.

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When I start up everything is fine all mouse funcions work ok but when I use the keyboard everything locks up. Running XP home.

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I got a rather irritating Virtumundo problem earlier and while i did manage to remove it or so the virtumunodbegone program claims, my browsers are not working properly so i would like some help in fixing them if possible. (and gods know what other old stuff is on my computer as aside from some scans and such i haven't done any serious cleaning o.O)Here is my highjackthis logLogfile of Trend Micro HijackThis v2.0.2Scan saved at 15:38:23, on 03.04.2008Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16608)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\system32\spoolsv.exeC:\Programfiler\Creative\SBAudigy2\Surround Mixer\CTSysVol.exeC:\Programfiler\Creative\SBAudigy2\DVDAudio\CTDVDDet.EXEC:\WINDOWS\system32\CTHELPER.EXEC:\Programfiler\D-Tools\daemon.exeC:\WINDOWS\system32\ctfmon.exeC:\Programfiler\Spybot - Search & Destroy\TeaTimer.exeC:\Programfiler\WinZip\WZQKPICK.EXEC:\Programfiler\SpywareGuard\sgmain.exeC:\Programfiler\SpywareGuard\sgbhp.exeC:\Programfiler\Sym... Read more

A:Internet Explorer Freezes When Started & Firefox Freezes/crashes On Some Websites

Hello and welcome to BleepingComputer. One or more of the identified infections is a backdoor trojan. You have a very severely infected system -- likely because of the lack of antivirus & firewall software.This allows hackers to remotely control your computer, steal critical system information and download and execute files.I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.Though the trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?When Should I Format, How Should I ReinstallWe can clean this machine but I cannot guarantee it will be 100% secure afterwards. Let me know what you decide to do.

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When I try to go into windows Explore to copy or delete files Explore freezes but it does not crash and speed is incredibly slow. Many times Freezes but I can X out. Internet Explorer works but mainly Black and White background as ALL areas in the sites I visit I cannot see the color coded prompts. This just happened. I was using Microsoft Essentials but that even froze. Now I have Kapersky trial but that did not find any viruses or malware after scanning. Any suggestions please? Thanks - DennisM

A:Windows 7 Freezes - Explore Freezes - Internet White Screen

Does everything you do on the computer freeze/move slow?
Please publish a snap shot of your system using speccy following this tutorial

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my computer freezes after desktop appears and it shows 'Found New Hardware' wizard.

previously, my computer used to restart itself after showing "Start Windows Normally Start using Network Command Prompt Start using Last Known Configuration". For this, I inserted windows xp cd, went to Recovery Console and typed 'chkdsk c: /p /r'. After doing this, pc stopped restarting and this found new hardware problem has appeared. PLEASE HELP!

Thank you.

A:Computer freezes (mouse and keyboard do not respond)

What hardware has it found? That could be a clue as to what's causing the problem. You may possibly have contracted a virus, so try a complete virus scan. It sounds like Windows is corrupted so start thinking about a clean install of XP .

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Whats up Tech Support Forum
no idea what is so wrong with the mouse
sometimes it works, sometimes it will freeze over and over again, reboot, after reboot....
Everything else works- the mouse just freezes

this log is from minutes after starting up the computer
here it is:
- it looks like SO MUCH IS RUNNING.... nothing even really is though

thanks a lot

Yes, it is always plugged in
i'd rather Just not buy a new mouse, in case its more than the mouse that is broke

hopefully its just the mouse, as it is a tiny Fellowes optic mouse, and i can get a new one. its not a usb mouse, should i get a usb mouse? i want to stay with optic mice too, right?

thanks a lot everyone

So whats wrong with my computer log?
and what the hell is with that HP junk.... i have a dell.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:47:39 PM, on 3/11/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16608)
Boot mode: Normal

Running processes:
C:\Program Files\Windows Defender\MsMpEng.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\PROGRA~1\COMMON~1... Read more

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Sometimes my PC will just randomly freeze and there will be no power to usb and keyboard but the monitor screen remains on but frozen. What is the problem? Dying hard disk?

A:Computer freezes suddenly no power to usb keyboard and mouse

Thanks for posting.
Alright, open CMD as an administrator and run the following command.

sfc /scannow

System File Checker will now verify the integrity of every protected Operating System file on the Computer.
System File Checker may or may not prompt you to restart but even if it doesn't, you should restart anyway.
Watch it and follow up with the results Pakkiu!

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I have had my computer for 3 years
its a XPS200 PentiumD, recently its been having alot of problems with the internet
All the other programs, MSN, Mcafe, Spysweeper etc. work very well, but whenever i use the internet it crashes. I have scanned for viruses and spyware but nothing comes up.
I need a solution quick
Please Help

A:Internet slow and freezes

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Hi, there are 4 of us using this computer all have our own settings and passwords,we use AOL OS is windows xp home when I sign on to the internet it is slow and then just freezes up I can't even turn it off,but no one else is having this problem just me,I've got Norton INTERNET security 2009 I've done a scan nothings come up so not sure what to do? this only just started to happen its been OK till now

A:Internet slow and freezes up


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Hey, just added some more memory and a new gfx card to my computer and reinstalled windows xp, first of all heres my pc specs..

Intel C2D E8400 CPU @ Stock (3.00Ghz)
Asus P5K Motherboard
4GB OCZ Platinum (4x1GB)
8800GTS 512MB (Using 80.84 Beta drivers)
500W PSU

So after i formatted my hdd and reinstalled drivers and all my software rebooted, then i put my xbox 360 controller ran a benchmark on gta iv and then installed some new beta nvidia drivers and restarted, the pc didnt load any of the startup programs exept nvidia manager, i clicked the start menu and the pc froze i coulnt move the mouse, access task manager or anything else...

I rebooted and it kept doing the same thing, i thought it might be something todo with my 360 controller as i had used that in gta iv and i forgot to install the drivers, i removed it and tried again, same thing.

So this was last night and i reinstalled windows and all drivers over night, today i turn on my computer and after about 20 minutes, i was on the internet and clicked on some link and the computer froze jsut like last night, now its back to doing the same thing again (not loading startup programs, freezing when i right click and the keyboard doesnt work!

This is really pissing me off as the comp was fine before i upgraded it.

P.S: im thinking it could be something to do with the Beta nvidia drivers im using (there supposed to make gta iv run better, but who knows)

Thanks in advance, tech.

A:[SOLVED] Computer freezes after boot and keyboard doesnt work.. help!

Ok i seem to have sorted it now, i simply entered safemode uninstalled the beta drivers and reinstalled the offical ones, seems to be working fine now.


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Hello! I've had this problem for a week now.

Sometimes when I run my computer for a longer duration my mouse and keyboard freeze with the screen, I can still hear sounds etc. Then all of the sudden the computer unfreezes and I can continue for a few seconds and experience another freeze. This might continue for a while but after some time the computer freezes again and doesnt unfreeze, I tried unplugging my mouse and then putting it back to the usb port in my motherboard, but this time the mouse doesnt power back on (the light on the bottom doesnt come on).
I havent gotten any error messages from this, this might be because I power my computer off before anything pops up.
Also one wierd thing that happend while this freezing occured was the fact that my cursor didnt change while moving it over hypertext or selecting text. Also the text selector cursor was bugged and it changed colours while moving it accross different colors.

One thing I might suspect is the fact that my CMOS battery is failing, I had a some kind of a corruption error with it earlier and fixed it by reseating the battery. The Motherboard I'm using is an Asus P8Z68-V LX

This is really wierd since sometimes I might be on skype and this happens and I still hear my friend. Just cant talk to him thought.

I hope this problem can be resolved, because it is really annoying and kinda stressfull since I wouldnt want my computer to fail.


A:Computer freezes frequently, closing all inputs (mic, mouse, keyboard)

It sounds like a possible bad driver, or something became corrupt with either a video or sound driver. I would check and make sure that you have the most up-to-date drivers installed.

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Hello, i have a few problems today first like mentioned above my microsoft 8000 keyboard freezes my computer i built in august when it says "starting windows" before the picture shows up on windows 7 and the only way it'll work is if i unplug it and then load windows and plug it back in but i have to use an ps/2 keyboard (i soon wont have) to select start windows normally from having to shut it off so can anyone help and tell me what the problem may be?

I also have another issue with a computer i built for my brother recently for christmas it wont let me install windows 7 or vista on a seagate 500gb drive and i even tryed linux with two dvd drives but got an i/0 error on unbuntu and linspire linux. I believe it may be going to die because when i put it in my computer it says status bad backup and replace it did not say that at first and it only says it on my motherboard a biostar 790gx 128m but not on a gigabyte ma78lm-s2h motherboard, anyway when i put my western digital drive in the new computer it wont boot the already installed windows 7 64 bit on it, it either freeze at the graphics logo or keeps restarts after that and one time i got it to load to the login but took forever so i shut down, it works fine on mine so is this driver related or hardware? i will list hardware if needed (these are both amd pcs)

The reason i tryed this because the windows 7 32 bit installer wouldnt let me install on a partition and says "could not find any drives" unl... Read more

A:Microsoft wireless keyboard freezes computer when starting windows

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Dear friends I need your help. This time I have a somewhat different problem.

My Internet Explorer, which I use for the cable connection, has been incredibly slow and freezes all the time.
I followed the "Anti-Spyware" section and used all the recommended tools including the "Hijack This Analyzer".

The Log below was copied directly from the "result.txt".
Thank you for your help.

Log was analyzed using HijackThis Analyzer - Updated on 12/6/04
Get updates at http://www.greyknight17.com/download.htm#programs

Logfile of HijackThis v1.98.2
Scan saved at 1:42:09 AM, on 12/14/2004
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v5.50 (5.50.4134.0100)

Running processes:

R3 - Default URLSearchHook is missing
O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Prog... Read more

A:My Internet Explorer VERY slow and freezes often

Any thoughts and or suggestions as to what I should do next will be greatly appreciated. Needless to say I have NO clue what the "result.txt" log tells me.

Thank you for your help.

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Please help I am attaching the hijack this log. I'm experiencing very slow sluggish and freezes in operations and internet use.

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i have a Toshiba laptop, approx 6 yrs old, operating on Windows XP. In the last 10 days everything has become very slow (even opening something as simple as Word takes ages) and although i can connect to the internet it is very slow and i frequently get a "not responding" message.
Is the problem with my laptop or with the internet or both? Thank you.

A:[SOLVED] everything slow and internet freezes

Hi Mel, There could be quite a few things causing this behavior. Some examples would be A piece of hardware going bad, Your laptop is getting old, you have entirely too much stuff on your computer and the processor just cant keep up, Your start up is filled with multiple programs, Your hard drive is reaching capacity, A malware infection and many many other things. We are going to need more information to be able to help. I will try to make it easier for you by asking you a series of questions so that we can obtain the info we need to resolve this problem for you.

Heres some questions for you to answer that will help me. Just answer them the best you can and if you dont know an answer its ok. If you already answered anything I'm asking in your first post just skip over it.

1). What kind of computer do you have? Laptop? Desktop? Dell, HP, Ect?
2). Whats your level of experience? Novice, intermediate, expert, or dont know squat?
3). What operating system are you using? Xp Home or XP Pro?
4). What antivirus are you using?
5) Please tell us a little about your computer. How old is your computer? Hard drive, processor, ram, Bios ver. Ect.
6). Do you have a Xp disk for this computer?
7). Does your computer have a floppy drive, CD drive, Ect.?
8). Do you have access to another working computer with an internet connection?
9). Have you done anything recently that you feel might have caused this problem? New programs installed things like that.
and anything else that mi... Read more

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I have a Windows 7 64 bit laptop with 8gb ram. I have never had this problem until now. It freezes all the time and will not shut down. Am I infected? Freezing happened after a java update.

A:Computer freezes, windows explorer freezes frequently

Are you sure that the java update was from oracle or some fake ad?

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My internet is running very slow. At times when I choose a link a random link with a different address pops up but is blocked off. One appeared called Ssl.gstatic.com, fls.doubleclick.net and vesteddigital.com. I have pop up blocker on and from time to time the CPU usage on the windows task manager jumps from 10% to 90%. I don't know why it's slowing down so much or if it has some sort of bug. I scanned it with malware on safe mode and it found 3 items. I quarantined them and it still is slow. Also I have to continuously press F8 when I turn my CPU on for my TV screen to register. This didn't happen before. Is there a way to fix these issues? Any help would be appreciated. Thanks.

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Hi There! I am having some trouble with my Web Browser: Internet Explorer 7. What's happening is that when I attempt to perform a simple google search it will just stop in the middle of a search or take a very long time to perform the search. I am currently able to use the Safari Web Browser just fine. I am currently not getting any pop-ups and my P.C does not seem to be infected but I am not sure.Is there anything I can do to fix this?Any help would be greatly appreciated! Thank you so much!BusyBeeGirl2008

A:Internet Explorer 7 Is Slow Searching And Freezes

Is google the only web site that your IE7 is currently having problems with?

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Hi, I recently posted this thread previously but did not receive a responce after a couple of weeks; I did reply with bump too. Here is the details of my old post:

Hello, I have been helped here numerous times here before and am now trying to clean up my dad's pc. It's a Dell with a 2 ghz P4 processor, 256mb of RAM, and plenty of room on the hd. It is running Windows XP and has all updates. This computer takes at least 10 minutes to boot up and load all the programs; I understand this has some relation to Norton, but the pc's performance is decreasing. Web browsing is very slow and sometimes sites don't even open. I often have to close and re-open my browser to load a page. All help is greatly appreciated!! Thanks!

Here's my log:

Logfile of HijackThis v1.99.1
Scan saved at 11:22:06 PM, on 1/3/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
... Read more

A:Long boot, slow internet, freezes up

You dont have a virus problem.Your problem is that there is not enough RAM.256mb of RAM is the minimum recomendation for XP.Add that to all the programs you have running and that will account for your slowness in booting up and running programs...Get more Ram.

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My computer is running very slow on the internet. It's Windows 7 Ultimate. I scanned it with Malware in safe mode and no threats popped up when I click on the internet it takes a long time to load and sometimes no pages appear at all. When I use the task manager the usage starts and 15% and jumps to 80%. And slows down. I don't know if it's popups or a hack or virus. I would just like it to go back to normal. Any help would be appreciated.

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My computer all of a sudden started freezing up on me a few days ago. I have had to restart my computer multiple times a day now because it just freezes up and the mouse pointer just starts to roll in circles and I can't seem to be able to click anything. Anything I click on the monitor freezes! Please help!

This computer is pretty new..., I bought it about two years ago. I used to use Vista Home Premium, but I now have Windows 7 (upgraded almost a month now) and everything has been working all right. I think everything went uphill and computer started freezing after I installed Spyware Doctor a few days ago. I have since uninstalled, but the computer continues to freeze on me.

I currently have ESET Smart Security v 4, Malwarebytes v 1.46, Spybot, SpywareBlaster, Ad-ware. I had SuperAntiSpyware, but I just uninstalled it today because I thought maybe that was why my computer was freezing up, but even after uninstalling SAS, my computer just froze up again just a few minutes ago and I had to restart the computer.

I'll greatly appreciate your assistance because I'm really fed up of having to restart my computer multiple times a day.

Also, sometimes when I restart, the speaker doesnt work. No sound. And then I have to restart it again until the speaker works. I have had to restart the computer 2-3 times sometimes before the speaker finally works. Why???

Please help me!


A:Please Help! Computer slow and freezes!


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Tech Support Guy System Info Utility version
OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: Intel(R) Pentium(R) 4 CPU 2.80GHz, x86 Family 15 Model 4 Stepping 1
Processor Count: 1
RAM: 1021 Mb
Graphics Card: Intel(R) 82865G Graphics Controller, 96 Mb
Hard Drives: C: Total - 72221 MB, Free - 46794 MB;
Motherboard: Dell Computer Corp., 0TC667
Antivirus: Microsoft Security Essentials, Updated: Yes, On-Demand Scanner: Disabled
My computer runs real slow and also freezes? What can I do to fix this?

A:slow computer and freezes

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Lately my computer was driving me crazy, it becomes very slow and freezes a lot to the point i have to shut it down and turn it back On.
I did some clean up with AD AWARE SE and SPYBOT, but I still have the same issue.
here is a scan with hijackthis that may help you guys :

Logfile of HijackThis v1.99.1
Scan saved at 4:54:48 PM, on 11/2/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Program Files\ewido anti-spyware 4.0\guard.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Weng... Read more

A:computer slow + freezes

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You guys fixed my desktop, thanks again; but this is my Acer Aspire 3002 LCI laptop. It runs slow from time to time, and this morning when it started, it was basically frozen. I couldnt even shut-down (had to hold down the power button).Ad-aware found 38 last week, 18 this morning. Spybot found a cookie. Here is my HijackThis log:Logfile of HijackThis v1.99.1Scan saved at 10:04:11 AM, on 4/30/2006Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Running processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\system32\spoolsv.exeC:\Acer\eManager\anbmServ.exeC:\Program Files\Synaptics\SynTP\SynTPLpr.exeC:\Program Files\Synaptics\SynTP\SynTPEnh.exeC:\WINDOWS\SOUNDMAN.EXEC:\WINDOWS\AGRSMMSG.exeC:\WINDOWS\system32\Rundll32.exeC:\WINDOWS\system32\keyhook.exeC:\Program Files\Arcade\PCMService.exeC:\Program Files\Launch Manager\QtZgAcer.EXEC:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exeC:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9AA... Read more

A:Computer Is Slow And Freezes

Hello Tyred and welcome to the BC HijackThis forum. I see no signs of viruses or malware in the log. It is clean.

I recommend posting a question in the XP forum. They can assist with non-malware related performance issues. Let them know that you have been to this forum and no malware was found.



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Hi Tech Guys ~ I got this older compter from my mother in law to give my elderly neighbor. I am bringing him into the 21st century! I suspect that there are some spyware & malware junk on it as it is so slow. I have it on dial up, but this is too slow. Also it will freeze up in the middle of loading a website. I need some help, please. Here's my HJT log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:29:30 PM, on 10/11/08
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Boot mode: Normal

Running processes:
C:\WINDOWS\SYSTEM... Read more

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I had a problem with computer: it became very slow and freezed all the time for 10-20 secs and it was almost impossible to work with it, even very first Windows XP boot/starting pcture opened slower than usually. HDD LED Indicator is almost always blinking or just on. Spybot, Antivirus, Malwarebytes did not find anything, so i decied to make ful format and reinstall Windows. It worked brilliant, a have installed all programms i needed and everything was great for 3 days, not the same problem... Very slow sturtup and freezeng Windows HDD LED Indicator blinks. I've tested HDD and RAM and no mistakes with them. Maybe it is kinda new virus which makes some registry changes and Antivirus can not find it?
Please help or advise.
Windows XP SP3, 3.0Ghz Pentium 4, 1 Gb RAM, 160GB HDD, Avira Antivirus

Thanks in advance!

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Hello. I am new to techsupport and am not sure where to start. I have a small business and my computer has recently began running slow and occasionally just freezes up. I have read a few of your posts and disabled my system restore and ran a trend secure scan. Below is the report. Can you tell me if there is a problem that I can fix to help with this problem?

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:13:53 AM, on 5/5/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16640)
Boot mode: Normal

Running processes:
C:\Program Files\CA\eTrust Antivirus\InoRpc.exe
C:\Program Files\CA\eTrust Antivirus\InoRT.exe
C:\Program Files\CA\eTrust Antivirus\InoTask.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
C:\Program Files\Analog Devices\SoundMAX\Smax4.exe
C:\Program Files\Ahead\InCD\InCD.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Common Files\InstallShield\UpdateService\... Read more

A:computer slow and freezes up...

Welcome to TSF.

Run a scan in HijackThis. Check each of the following if they still exist and hit 'Fix Checked' after you checked the last one:

O8 - Extra context menu item: &Search - http://ka.bar.need2find.com/KA/menusearch.html?p=KA

Go to http://www.bleepingcomputer.com/comb...o-use-combofix and follow the instructions on how to install the Recovery Console and run ComboFix. Go through all the steps until posting the log part. Post the combofix log here.

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Hello, and thanks in advance for your help! I used to have an account that I donated with but its been a few years and I forgot what my username was. Anyways, my laptop is beginning to run slowly and my programs freeze up frequently, especially outlook. I used to get on here and do Hijack This! logs, but I guess that isnt your protocol anymore?

I saw on another thread a link to this (PCHF System Scans) for system scans. Should I go this route in order to get some help cleaning up my laptop? I can post these results if it would help.


A:Computer Slow and Freezes

Yes if you can please do the PCHF System Scans

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Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.===--RogueKiller--Download & SAVE to your Desktop RogueKiller for 32bit or Roguekiller for 64bit Quit all programs that you may have started.Please disconnect any USB or external drives from the computer before you run this scan!For Vista or Windows 7, right-click and select "Run as Administrator to start"For Windows XP, double-click to start.Wait until Prescan has finished ...Then Click on "Scan" buttonWait until the Status box shows "Scan Finished"click on "delete"Wait until the Status box shows "Deleting Finished"Click on "Report" and copy/paste the content of the Notepad into your next reply.The log should be found in RKreport[1].txt on your DesktopExit/Close RogueKiller+==============Please download AdwCleaner by Xplode onto your Desktop.Close all open programs and internet browsers.Double click on AdwCleaner.exe to run the tool.Click the Scan button and wait for the process to complete.Click the Report button and the report will open in Notepad.IMPORTANTIf you click the Clean button all items listed in the report will be removed.If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.Close all open programs and internet browsers.Double click on AdwCleaner.exe to run the tool.Click the Scan button and... Read more

A:This computer freezes a lot. and is very slow

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.

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Hi,I am trying to find out why my computer is running so slow and freezes. Can you check out my log and let me know what I can do to clean it up? I have already run Adaware and A2-squared.Thanks so much!StaciLogfile of HijackThis v1.99.1Scan saved at 3:24:46 PM, on 11/21/2005Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Running processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\System32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\Explorer.EXEC:\Program Files\BellSouth Internet Tools\blsloader.exeC:\Program Files\BellSouth\BellSouth Internet Security\Freedom.exeC:\Program Files\Common Files\Command Software\dvpapi.exeC:\Program Files\ewido\security suite\ewidoctrl.exeC:\Program Files\ewido\security suite\ewidoguard.exeC:\WINDOWS\system32\drivers\KodakCCS.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\fxssvc.exeC:\WINDOWS\System32\svchost.exeC:\HJT\HijackThis.exeR1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blankR0 - HKCU&... Read more

A:Help Please! Computer Way Too Slow & Freezes

Welcome to the forum. I am checking your log now and will return as soon as I have researched all the items. While we are working together, please .... Reply to this thread. Do not start a new topic. If you are unsure of what to do, stop and ask! Don't keep going on. Be patient. HijackThis logs take some time to research.Please note the following: I will be working on your Malware issues: This may or may not, solve other issues you may have with your machine. The fixes are specific to your problem and should only be used for this issue on this machine. Please continue to review my answers until I tell you your machine is clear. (Absence of symptoms does not mean that everything is clear.) The process may take considerable time.

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My computer is extremely slow and has been freezing up alot lately. Have to keep rebooting in order to use. I have included my hijackthis.log for help.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:15:55 PM, on 2/16/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16608)
Boot mode: Normal

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Norton Password Manager\AcctMgr.exe
C:\Program Files\Adobe\Photoshop Elements 5.0\PhotoshopElementsFileAgent.exe
C:\Program Files\Common Files\AOL\1158181731\ee\AOLHostManager.exe
C:\Program Files\HP\HP Sof... Read more

A:computer slow/freezes

what are your PC specs??? what you gave doesn't really help with the whole slowdown problem... I mean it can if your bogged down with viruses and a full hard drive... but its debateable... as I don't think it really does contribute to slowdown...

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When I run task manager there is like 60 some processes and the computer runs terribly slow. I downloaded hijack this and ran it, and this is what it comes up with:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 12:22:46 PM, on 8/31/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\AVG\AVG9\avgrsx.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\Program Files\AVG\AVG9\avgwdsvc.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\Program Files\AVG\AVG9\avgam.exe
C:\Program Files\AVG\AVG9\avgemc.exe
C:\Program Files\AVG\AVG9\avgnsx.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\WINDOWS\system32... Read more

A:Computer is slow and freezes up

To check for Viruses/Malware you have to start a new thread in the Virus/Malware support section.

First you should read the "First Steps" document and gather all the required reports.
If you cannot complete any step, just skip it but be sure to include this information in your post
Then start a new thread in the virus/malware section and attach the reports you have created.

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I attempted a system restore yesterday and it didn't restore. It says source%system root%\registration. So I did a disk check and it showed errors and warnings.

Errors: 4107 capi2, 1000 app, 5206 system, 3011 & 3102 load performance, 100 bonjour, 1002 app, 10010 restart.

Warning: 4609 event system, 1530 user profile service, 3036 &10024 search (gatherer), 10010 restart.

Also, I cannot install Windows updates. I have not updated in about a year

Do any of these warnings/errors have anything to do with my computer performance. Any advice/help is much appreciated.

A:Computer slow, sometimes freezes

Hello and welcome Nayners for starters I would be so worried about the updates because there is so much crap going on at the moment with them trying to get us to use 10. I always set updates as in my pic and if you do not want to "upgrade" to 10 there are methods you can set in place to stop it and I can link you to a couple of things for that.

First up and in safe mode run these
SFC /SCANNOW Command - System File Checker
Disk Check < if necessary include the /f and /r in the command line as per Option2
You do not have to run the /f and /r switches but I always do.

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Hi i have a problem. My computer is very slow and freezes.
Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 8.1, 32 bit
Processor: Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz, x64 Family 6 Model 58 Stepping 9
Processor Count: 4
RAM: 3203 Mb
Graphics Card: Intel(R) HD Graphics 4000, 1665 Mb
Hard Drives: C: Total - 94409 MB, Free - 49534 MB; D: Total - 17999 MB, Free - 17909 MB;
Motherboard: LENOVO, 62726LG
Antivirus: Windows Defender, Disabled

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Hi,My computer is very slow to open applications and freezes at times. Also, Mozilla and Firefox crash at least once a day. I have scanned with spybot, adaware, norton, and I forget which other programs, and they tell me there is no virus or trojan. Here is my hijack this log. Thank you for your help.Logfile of HijackThis v1.99.1Scan saved at 6:12:21 PM, on 1/13/2006Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Running processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Common Files\Symantec Shared\ccSetMgr.exeC:\Program Files\Common Files\Symantec Shared\SNDSrvc.exeC:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exeC:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exeC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Norton AntiVirus\navapsvc.exeC:\Program Files\Norton AntiVirus\IWP\NPFMntor.exeC:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXEC:\Program Files\Softex\OmniPass\Omniserv.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Common Files\Symantec Shar... Read more

A:Computer Is Very Slow And Freezes Sometimes

Sorry for the delay. If you are still having problems please post a brand new HijackThis log as a reply to this topic. Before posting the log, please make sure you follow all the steps found in this topic:Preparation Guide For Use Before Posting A Hijackthis Log

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Hi I have both SpyBot and Ad Aware on my computer and have ran them both and deleted whatever it detected. I have used Hijackthis before and googled some things that I think may need to be deleted. But I wanted to post my log here to make sure something is indeed wrong. Hope you guys can help.Logfile of HijackThis v1.99.1Scan saved at 3:39:02 PM, on 31/01/2007Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Running processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Common Files\Symantec Shared\ccSetMgr.exeC:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exeC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\Explorer.EXEC:\Program Files\Intel\Modem Event Monitor\IntelMEM.exeC:\Program Files\Dell\Media Experience\PCMService.exeC:\WINDOWS\system32\dla\tfswctrl.exeC:\Program Files\Common Files\Symantec Shared\ccApp.exeC:\PROGRA~1\SYMANT~1\VPTray.exeC:\Program Files\iTunes\iTunesHelper.exeC:\Program Files\Dell Support\DSAgnt.exeC:\Program Files\Spybot - Search & Destroy\TeaTimer.exeC:\... Read more

A:Computer Seems To Be Slow And Freezes Often

Hello JustR and welcome to the BC HijackThis forum. I see no signs of viruses or malware in the log. It is clean.For non-malware related performance issues you might try posting in the XP forum here: http://www.bleepingcomputer.com/forums/f/56/windows-xp-home-and-professional/ . They can assist in checking out the system to see if anything is amiss.Cheers.OT

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