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Help startup boot login with a white screen virus

Q: Help startup boot login with a white screen virus


I believe my PC infected with the startup login virus. The computer boots very slow with a white screen. I already scanned with 360 total security and Malwarebytes Anti Malware. However, there is no threats after I quarantined the fake software and refresh the Firefox. Then, the white screen slowly appear in my computer when I start login. It appears a few seconds before I can see the desktop icons. I hope it was not the virus appears in the background when I run the startup because there is no threats when I scan with Malwarebytes Anti Malware.

Preferred Solution: Help startup boot login with a white screen virus

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Help startup boot login with a white screen virus

Here is the farbar recovery scan.

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New member here. Great advice given to others
I am going to have a clients pc with the FBI virus in about 6hrs from now.
I understand there is  quite a wait for techs to reply and wanted to get in the q for service.
I have dl'ed FRST.exe and I will be ready with notepad txt file soon!
Please advise.

A:FBI Virus - White Screen upon Login

ok I am now ready
I have the infected pc.
please advise

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Okay so about three weeks ago when I was surfing the internet my computer locked up and put up a screen telling me I had "inappropriate pornographic paraphernalia" and that if I didn't pay a certain place they would shut down my computer.  It even had a picture of Obama on it once. Each time I tried starting up my computer, it looked different but had the same basic concept: Something is wrong with the computer, pay money to fix it. I didn't pay them of course because it's just a virus, and they just want to get money out of me. At the beginning it said that I had 18 hours to pay them, and when I didn't my screen went all white. After that event I was able to restart the computer and log in, but two minutes later it went to white screen, without any kind of pop up. A day later it was down to 30 seconds before the white screen. That was a few days ago, and I've left it alone since then. Now when I turn on the computer, if I boot in safe mode I get to log in still, but then the computer instantly restarts itself. I don't even have time to see the desktop. If I boot in normal mode, I get to log in, but then I can't see any icons on the desktop or the task bar, then after about a minute the screen goes white. Then I restarted it again in normal mode. Now, because of an issue with when I upgraded to Win7, Windows thinks my copy isn't legit (even though I paid for it!) so when it popped up the "would you like to register your copy of windows" thing, I hit the remind me later b... Read more

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After the Starting Windows screen a blank black screen with a cursor that I can move pops up that lasts a minute (shouldn't happen with SSD, used to be ~10 second boot). Afterwards the login screen will appear as normal and everything works as normal. This doesn't happen when I boot into safe mode.

I attached a list of start up services, installs, and scheduled tasks, along with my latest boot log.

Any suggestions?

A:Windows 7: Blank screen on boot up, before login screen; slow startup

Hello and welcome, try this to see if you have something that's going you don't know about. Use the free version.

SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!

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Bonjour mes amis.

I recently have started getting the infamous black screen of death at my computer's startup, very similar to this fellow user's problem. Basically, Blank screen on boot up, before login screen; slow startup. The black screen lasts at least two minutes on average, before the windows login screen comes up. Everything else runs fine!

I think it might be my antivirus, Bitdefender Total Security 2013, and I've posted on their forums about it, and I've gotten responses from other users saying:

The Black screen issue is known by BD Support till now they have not able resolved that issue.
hope BD 2014 resolves the issue.

And the booting time issue is been solved.

However, I uninstalled Bitdefender and the problem still persisted. I proceeded to uninstall every program i could remember installing before the problem started, so before the start of June. This was painful because I updated all my software, so everything was listed as installed recently.
My startup time after removing all these software is attached below; 156 seconds, compared to before with the speed ranging from 200-500 seconds, with the worst at 472 seconds.

Although this sped about my startup, I still got the annoying black screen issue. I am sure it is a software issue because the black screen is present, but lasts no longer than about 5 seconds when starting in Safe Mode with Networking, and is present even int he low graphics.

What should I d... Read more

A:64-bit - Blank screen on boot up, before login screen; slow startup

Hello mate try some of these Troubleshooting Steps for Windows 7 start at point 15 then do chkdsk Disk Check

The go through the other stuff.

Oops should have mentioned this one too start at point 7 - option 3 Optimize Windows 7[2]=Performance Maintenance

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Hey, first time posting here, so sorry if this is the wrong section or anything.

Lately my laptop has been experiencing a problem when I boot it up. After the Starting Windows screen with the glowing Windows logo, a blank black screen pops up that lasts for ages (I'd say at least 5 minutes). Afterwards the login screen will appear as normal.

When I log in, the desktop appears quickly, but when I try to start any programs, like my browser, they are slow and freeze often (usually I can run programs with no problem when the desktop appears). Sometimes the laptop will hang every three seconds. It takes a bit of time before the programs and the laptop run like normal.

I've tried several things without success:
-Uninstalling and reinstalling graphics drivers (I've never updated my drivers because no updates are ever available for my driver; is that normal? My laptop is about two years old)
-Defragging hard drive
-System Restore (I don't seem to have any restore points)
-Clean bootup
-Startup repair (or whatever that first F8 option is called)

A:Blank screen on boot up, before login screen; slow startup

Welcome to Seven Forums Tienjt.

You can run this SFC /SCANNOW Command - System File Checker and post back with results.
Below my sig is a link to MalwareBytes, download the free version, update it, and run a full scan.

Have you installed anything new, hardware or software? Sometimes OEM's don't/won't have driver updates.

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The problem is ona HP laptop running windows 7. bought ~ 2009-2010. Not sure if 32 or 64 bit. Running Norton antivirus. My other windows 7 computer at home is 64 bit.

I searched forum here but did not see a solution.

Norton was updated recently on this laptop.

when you turn the computer on it immediately goes to a screen that is white with fake black cracks and holes. Believe it is a virus(no idea what name). Looks the same way every time it is turned on. I am 100% sure the screen is not physically broken.

Rebooted machine machine and it goes straight to this white screen does not show any windows or other symbols. I did notice that the light indicating capslock turned on before this screen popped up. Hitting capslock again does not fix it. It does not respond to any keystrokes when white screen is up.

Rebooted machine and immediately and repeatedly hit f8 for safe mode and it did no good. Same issue Saw a suggestion that HPs use F11 and same outcome. I tried this several times. One time F11 prevented white screen from coming up but computer turned off. rebooted and tried f2 and that did no good.

I do not have a recovery disc. I am the original owner but cannot find the discs.

What is the best ( an alternate) way(s) to fix this? Hoping for a solution that does not involve removing hard drive and one that I can do at home.

I saw suggestions for hitman.exe and recovery discs and boot discs etc but they require safe mode which I cannot access. Can I scan fro... Read more

A:Virus white cracked screen cannot boot or repair, win 7, how do i fix?

Could you take a clear picture of the white screen and post it?

This is the preferred, best way to upload an image or a file to a post. Press the ALT and PrntScrn keys at the same time, this will capture only the active window to use in Paint or your preferred graphics editor.

Screenshots and Files - Upload and Post in Seven Forums
You may also upload a photo or image you already have as you would a file, without using the Snipping tool.

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Hi, my pc will not boot into windows properly.
system is a Toshiba Satelite L500d, AMD Turion Process, 4gb RAM running Windows Vista Home Premium (I think - not 100% certain, dont know which service pack is installed)
The computer appears to start up normally and then I simply get a black screen with the white cursor. So far I have tried.
Normal mode boot : black screen white cursor, ctrl alt delete does nothing.
Safe mode - black screen white cursor, ctrl alt delete does nothing
Safe mode with networking - black screen white cursor, ctrl alt delete does nothing
safe mode with command prompt - black screen white cursor, ctrl alt delete does nothing
last know good configuration - black screen white cursor, ctrl alt delete does nothing
boot to F8 - repair your computer and it does load the system recover options.
System restore starts but then gives the message 'no restore points have been created'
Startup repair reports 'startup repair could not detect a problem'

A:Cant boot into Windows - suspect a virus - black screen with white cursor

typically this is a sign of the computer trying to boot from something other than the hard drive. (In most cases) Double check that all flash drives are disconnected, there there is no cd in the disk player.
Most have already tried this, but I didnt see you mention this, thats why I ask.
Hope this helps

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Hello, people who know more than me about computers!

So, our 4 year-old laptop running on Windows XP is suddenly confounding us. Was operating with no issues yesterday.

Today I opened it up and it suddenly required a login screen for windows, which we've never used (maybe we should have?). Because we've never required passwords for the accounts, we weren't sure what to enter there. No matter what we entered, we got this error:

"Please wait as the wireless subsystem attempts to associate, authenticate and resolve DHCP for your 802.1x network"

Rebooted-- got the same login screen. This time, instead of getting the 802.1x message when we tried to log on, we got a standard "login failed" message. Now we keep getting it. I tried to boot in safe mode to adjust the settings, but the login screen comes up no matter which mode I boot in.

Anyone with experience in this? Is this a question for the virus/malware forum? Would appreciate any suggestions!!


A:windows xp: login screen at boot? virus?

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So, needless to say, I have a nasty piece of malware on my precious computer that is currently holding it hostage. It originally had a fake security warning telling me to pay $300 to get rid of it but I knew it was fake as soon as it popped up. It has since turned into a solid white screen, and I am unable to do anything. I can't end the process with Task Manager even if I get to it fast enough because it says "Access Denied."
I've been scouring the web on my good computer and I've already started the steps in getting rid of this malware but I need some extra help.
So far I have downloaded frst64.exe (as I have a 64bit Windows Vista system) and ran the initial scan. Right now I need to know what to type into notepad in order to have my fixlist and for someone to hold my hand and help me fix my baby! =(
Note: I cannot access the System Recovery section. I can hit F8 and select "Repair my Computer" but I get no other options until I reach the login, and at that point I am unable to login since it only says "User." I was able to run the frst64.exe through Safe Mode with Command Prompt.
frst log:
Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version: 13-03-2013 (ATTENTION: FRST version is 23 days old)
Ran by Trunzo at 05-04-2013 13:58:04
Running from J:\
  Service Pack 2 (X64) OS Language: English(US)
Attention: Could not load system hive.

A:White Screen After Login

HelloThe way you ran FRST (in safe node) we don't get all the info we need so Lets try to get FRST to work this wayDownload the following three programmes to your desktop :1. WiNTBootIcFor 64bit systems 2. Windows 7 64bit RC3. Farbar Recovery Scan Tool x64Extract wintoboot to your desktopInsert a USB drive of at least 1GBRun WintobootDrag and drop the Windows 7 ISO to the programme in the space indicatedTick the Format box and accept the warningsPress Do ItYou will see it progressingIt will let you know when it is doneThen copy FRST to the same USBInsert the USB into the sick computer and start the computer. First ensuring that the system is set to boot from USBNote: If you are not sure how to do that follow the instructions HereWhen you reboot you will see this although yours will say windows 7.Click repair my computer Select your operating system Select Command promptAt the command prompt type the following :notepad and press Enter.The notepad opens. Under File menu select Open.Select "Computer" and find your flash drive letter and close the notepad.In the command window type e:\frst64.exe and press EnterNote: Replace letter e with the drive letter of your flash drive.The tool will start to run.When the tool opens click Yes to disclaimer.Press Scan button.It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

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Hello,Let's get through a short bit of background first.My school requires Symantec Endpoint Protection to be installed on any Windows-based computer on the network. I deal with this while living on campus but I remove it every summer. In order to uninstall the normal way through Programs and Features, a password is required which the school refuses to give me until I graduate or transfer. So I remove it manually following instructions given on the Symantec website, here. I have done this successfully on a Vista machine but got all sorts of problems with my current machine running Windows 7.Upon removal I lost the ability to connect to any networks either wireless or wired and none of the fixes I found had worked. So I did a system restore to a point prior to the manual uninstallation and now every time I login it takes about 5 times as long and then presents a blank white screen for a minute or so. The icons in the start menu also take longer to show up. The problems occurs both in safe mode and normal, although it is a black screen in safe mode.At first I thought it may have something to do with my BIOS or video driver so I updated those and the problem persists. I also disabled all start-up programs and that did not solve the issue either. All virus and malware scans turn out clean and I have run out of ideas. Any help or guidance is greatly appreciated.Thank you,Commie

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Hello, i hope you can help me.

After the computer loads and i sign in, the screen goes white, i can open the task manager thru (ctrl+alt+del) but i cant do anything else. How can i fix this, the sooner the better.

thank you

A:White screen after login

bump please i need help

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Ahoy guys, i've had a wee look around on the forum to see if anyone else has a similar problem and have tried their suggestions but it doesn't seem to work.
I've not long had my laptop and it's been running fine up until this afternoon. I had it on this morning and there was no problems, but i turned it on tonight, logged in and it took a lot longer than usual to log me in. It then just shows a white screen and opens up my documents window, and doesn't do anything else. i can use task manager to open up firefox or iTunes and when i minimize them they go into little windows along where the taskbar should be. I've got a lot of music and photos on there that i don't want to lose so if anyone could suggest anything that won't involve me completely formatting my computer that'd be graaand!

A:White screen after login

the fist thing you should do is back up everything while you still can! (just in case it's something serious)
Do you have an external drive? if no run up to walmart or office supply store and get some dvds, start burning.
Can you enter in safe mode and see your desktop?
Do you have a set of recovery discs?
Can you enter your account and set up another admin account?

good luck and keep us posted!!

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White Screen with mouse cursor is all I have after login.  The desktop flashes for a second before going white. Start in safe mode & instantly logs me off and shuts down. Any help would be great. Thank you.

A:White Screen after Login

Trojan fake! Download malwarebytes antimalware and full scan! Open in safe mod with networking!

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Hi everyone, hopefully you can help me.

I have an Advent laptop running Vista Home Premium and i've had problems with booting up for sometime now. The laptop has been taking nearly 10 minutes to load up, and i have lived with it but yesterday my computer will go to the Welcome screen and then straight to a white screen. From this i can CTRL+ALT+DEL and load task manager and restart in Safe Mode.
Can anyone help me with this problem please. I've searched several forums but with no success. Also i have lost my recovery DVD so i can't just reset it.

Thanks in advance,

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- I am running a windows 7, 64bit.Hello, I am currently trying to fix the white screen problem that arises after login. Safe Mode and Safe Mode with Command Prompt also bring up the white screen. I have seen others with this problem and I have also already run Farbar Recovery Scan Tool.  though this topic was answered for other people I noticed answers were specialized for each situation. --thank you for any help  ---------------- Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 30-11-2013Ran by SYSTEM on MININT-CGPCNLI on 30-11-2013 16:11:17Running from E:\Windows 7 Home Premium (X64) OS Language: English(US)Internet Explorer Version 10Boot Mode: Recovery The current controlset is ControlSet001ATTENTION!:=====> If the system is bootable FRST could be run from normal or Safe mode to create a complete log. ==================== Registry (Whitelisted) ================== HKLM\...\Run: [ETDWare] - C:\Program Files\Elantech\ETDCtrl.exe [621440 2009-09-29] (ELAN Microelectronic Corp.)HKLM\...\Run: [AmIcoSinglun64] - C:\Program Files (x86)\AmIcoSingLun\AmIcoSinglun64.exe [323584 2009-08-31] (AlcorMicro Co., Ltd.)HKLM\...\Run: [IntelWireless] - C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe [1928976 2010-03-05] (Intel® Corporation)HKLM\...\Run: [UfSeAgnt.exe] - C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe [1022904 2010-02-23] (Trend Micro Inc.)HKLM\...\Run: [CanonMyPrinter] - C:\Program Files\C... Read more

A:White Screen after login :(

Hello cheesewhiz I would like to welcome you to the Malware Removal section of the forum.Around here they call me Gringo and I will be glad to help you with your malware problems.Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!Please do not run any tools unless instructed to do so.We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the sam... Read more

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My friend has a Hp Pavilion notebook with Vista Home Premium. The PC boots fine but when he logs in to his user account with his password the screen turns all white.
I had him try in safe mode and in safe mode as soon as puts in his password the screen turns all black. It says "safe mode" in the corners the top of the screen says:

"Microsoft(R) Windows(R) (Build 6001:Service Pack1)"
you can move the mouse pointer around but there is nothing to click on and the screen remains blank.
Thanks in advance

A:White screen after login

Look on www.hp.com for a bios update or video card.
Reinstalling windows is the most likely resolution.

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Hi, i've had problems with my vista laptop for sometime but today it got worse. Startup has been taking nearly about 7/8 minutes each time but now when i login it is just a whitescreen with the cursor. i can start task manager and shut down but i must startup in safe mode to do anything which is very inconvenient.

Does anyone know what is the problem, and how i can sort it out. Please also be aware that i no longer have my repair dvd as i have had the laptop a couple of years,

Thanks for your help in advance,

A:White Screen after login

Helly markyf and welcome to the forums

In this link, you will be able to download a vista recovery disk (don't worry, it's completely legal) from which you can do a repair install to fix your system.

Windows Vista Recovery Disc Download — The NeoSmart Files

Do you know how to do a repair install? Or would you like me to give you instructions?


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Hi there, I hope everyone is well.

I have a strange issue that started happening recently. System restore doesn't help as it happens with multiple machines.

I have a lobby display running from TV via HDMI to EXTRON to Ethernet and back again to the computer in the server room. I have had this setup for a little over a year now working just fine. We recently got a new computer (We lease) for the lobby display and after setting it up, I only see a black screen with a white cursor. I have troubleshot this a little too much that I am now not sure if it's a windows update, video card update, or possible the EXTRON. However, when hooking up a laptop it works just fine as it should.

Please note that I can see post boot and the CTRL ALT DELETE screen just fine, but once logged in I just see cursor. If someone moves cursor I can see it from the lobby display. If I uninstall the video card driver I see everything perfectly fine but when running presentation it's not focused for obvious reasons, so I can't leave it like that.

I have used a Desktop with AMD and latest drivers as well as down graded drivers, issue still is present. I use an older nvidia card FX570, same deal with drivers, still the issue is present. I use a new computer with a new nvidia card, and it works. but unfortunately we do not have any of those available and that's a really expensive machine.

here is where it gets even more strange;
If I hook the computer up directly to the TV and not behind the extron devi... Read more

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I have an Acer laptop with Windows 7.
This morning I woke it up and everything looked fine, I could see the desktop, my browser etc. I share the machine so I leave him logged into his things on firefox and I log in with IE as much as I hate the browser. I opened IE and got my homepages but the internet was sluggy so I moved the laptop closer to our network. When I sat down I must have hit something (I believe now that I did not) on the keyboard as the computer suddenly shut itself down. I got it back up, got the login screen, typed in my password and got a whitish screen. I could see my cursor, even click on what I believe was the quicktask bar. I got the 'working' cursor as it opened whatever I asked it to. I just couldn't see anything but the cursor. I hit the power button and suddenly I saw the wallpaper and my desktop but only because it needed me to click on the 'close anyway' button cause there was a program preventing the shut down.

I tried a restart in safemode and got the same reaction. No change, accept it (without me near the machine) restarted, so I believe I didn't hit something the first time. If I Ctrl+alt+del, I get the screen that asks me what I want to do but the task manager never shows up when I select it. Do I have a virus? Or is something wrong with his new laptop (bought late 2011 early 2012, I don't remember)

A:Login screen fine, then white screen with cursor

Hi and welcome to TSF have you tried either running sfc /scannow or system restore to a point it was working System Restore - Microsoft Windows
Use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

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Hoping someone more knowledgeable than I can help. I am trying to help a friend with their laptop running Windows 7 Home Premium 64 bit. After logging on to the laptop their is a 30 second delay on the Welcome screen and then all we see is a white screen with the mouse cursor.
I can get to the Task Manager and end the Explorer.exe process and restart it and this gives me a normal desktop.
Before coming here I ran MalwareBytes and quarantined everything it found. I ran a full virus scan with McAfee which detected a virus and quarantined that. I have also used System Restore to revert to an earlier point in time. All to no avail.
Could I have some help please.

A:Windows 7 login then just a white screen

Welcome aboard   Download Security Check from here or here and save it to your Desktop. Double-click SecurityCheck.exe Follow the onscreen instructions inside of the black box. A Notepad document should open automatically called checkup.txt; please post the contents of that document.NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.Make sure the following options are checked:
Internet ServicesWindows FirewallSystem RestoreSecurity Center/Action CenterWindows UpdateWindows DefenderOther ServicesPress "Scan".It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the log to your reply. Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Devices (do NOT change any settings here)List Users, Partitions and Memory sizeList Restore PointsClick Go and post the result. Please download Malwarebytes Anti-Malware (MBAM) to your desktop.NOTE. If you already have MBAM 2.0 installed scr... Read more

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I'm running Windows 7.
Last night I installed normal updates.
This morning I try logging in to my computer.
On my user/admin account The screen will either turn black (no pointer), or white (with pointer).
On both safe mode and my Guest account on normal mode, it works perfectly fine.
Login takes a very long time.

I need help...
This is a three month old computer, came with Windows 7.
Working perfectly fine until now.
And I really don't want to pay $50 for support.

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I'm having quite an issue here and to be frank my computer has accused me of pedophilia, I turned my computer online one day and it showed with a white screen, It sat there a good ten minutes without doing anything so I did what I could to get around it, Ie. Task manager, Tabbing out etc.

Eventually I Managed to get around it using a well timed click of the cancel button when I tried logging out, this atleast helps my problem temporarily, But is far from a permanent fix.

The other day It actually continued and asked for me to decide my camera so I did so while covering the camera incase it was spyware/Virus it then showed a screen with what looked like a federal warrant or something similiar, it detailed that I had broken the law by supposedly "Downloading child/Zoology Pornography" And I have never done such a thing, I may be a teenager but that is sick and utterly appauling that my computer would suggest such treachory.

Can someone please help me with a More permanent fix? I Don't want to be having this every time I log on and I certainly didn't commit such a crime.

A:White crash screen on login

NEW INSTRUCTIONS - Read This Before Posting For Malware Removal Help Please follow these instructions as it sounds like a malware infection

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After casually browsing earlier, my screen randomly went white. I immediately rebooted the computer, and could only get on the desktop for 2 seconds before the white screen reappeared. the same happens in safe mode. i can only get the ctrl+alt+del menu to show after, but task manager will NOT appear ("in front" of the white screen). not sure if this is a virus... i heard there are bootable virus removers..? any suggestions or similar occurrences out there?

I don't know much about the computer, it runs Windows XP on sp2 or maybe even sp3...

A:Windows XP white screen after login

I've seen this type of strange occurrence originating from a poorly inserted video card, bad video card, or partially inserted monitor cable connector. Don't recall it ever happening from a virus.

But, a couple questions, is this a tower or laptop? Internal or external video card?

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For the past few days my Laptop has been very slow to load up once I have logged in. Bootup seems to be fine until the user selection page. I then select my user ID and then log in. Once I hit the submit button the screen goes white and it takes a while to load up the desktop.

The mouse is visible, but nothing responds. The Windows Key doesn't bring up the Start Menu or anything.

CTRL+SHIFT+ESC brings up Task Manager which shows nothing untowards.

On boot-up there is no peripherals installed on the laptop, just the Power Lead and WiFi is Active.

I have updates on Automatic and Windows 7 is Genuine Home Premium. Here are the PC Specs:

System Information
Time of this report: 7/2/2012, 08:23:41
Machine name: SHELDONMAIN
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120503-2030)
Language: English (Regional Setting: English)
System Manufacturer: Acer
System Model: Aspire 5742
BIOS: InsydeH2O Version V1.05
Processor: Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz (4 CPUs), ~2.4GHz
Memory: 2048MB RAM
Available OS Memory: 1782MB RAM
Page File: 1649MB used, 1916MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode

A:White Screen and Slow to Login all of a sudden

The first thing I would suggest is Troubleshoot Application Conflicts by Performing a Clean Startup. If that does not resolve the problem, go through the Troubleshooting Steps for Windows 7

Some of the steps require that you open up your system, so before doing any of the re-seating and connection checking steps, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: Some steps in that tutorial involve removing the system case or system panels and can void your warranty!!!
The steps specifically related to the warning are steps 8, 10, and 11.

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so I think I may have picked up a virus, not exactly sure, just a gut feeling.

Basically, I left my computer on and left my home at about 6PM today, got back around 12am after getting stuck in this horrible snow storm, come back to find a bunch of weird grid like dotted patterns on my screen. I run dual monitors and the problem exist on both monitors. I took a screenshot with print screen because I am sure it will show up in the screenshot since it doesn't show up at boot up, at the login screen, or even when I CTRL+alt+delete to get to the vista options that offer lock, logout, shutdown, task manager, for some reason that screen displays perfectly fine.

I am not sure what the deal is. I ran a scan with trend micro which found some threats and removed, one of them that stood out to me was "pe_patched_msc_ in explorer.exe which could not be removed. I believe this is the cause since it only seems to affect the explorer (main screen), and I have no problems during boot up or using the screen CTRL+alt+del brings up.

OS: Windows Vista

Any ideas?

Much appreciated,

A:Virus? - Graphic Problem (Artifacts), doesn't show up during boot up, at login screen

Sorry, forgot to include the screenshot. Hopefully the artifats show up so I can exclude my graphic card as a source of the problem :)

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I have the following updates (see attached)

I can install the updates fine but when restarting and logging in I see a blank white screen and windows media personalized settings box.

Only way to get desktop up is to boot up in safe mode and to fix do a system restore.

I am running Windows 7 Home x64.

Any ideas on why these updates are causing these problems?



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Hi there,

My HP Compaq nx8420 notebook has crapped itself after I attempted to install a copy of Dreamweaver CS4 from a CD.

I first noticed something was amiss when the installation took a long time. Then the machine froze up so I logged off. When I logged in again, I was met with a white screen but I was able to bring up Task Manager. Shutting down and starting up brought up the same white screen.

I discovered yesterday that if I wait long enough, the normal desktop will eventually appear. Currently, it is covered with dozens of an unknown type of file which take the form of a white document with the top right-hand corner tucked down. These are named a variety of number sequences, and I assume that these files are on my desktop from when I extracted items as part of the Dreamweaver installation.

Symptoms of my problem include:
- CPU usage at between 50% to 60%
- Slow performance and response of machine
- White screen appears each time I log in, and desktop takes a long time to surface

I have previously rebooted in safe mode and unticked all startup applications. The only startup application currently enabled (at least manually) is the Windows Vista operating system.

Any help or suggestions you can provide on this is much appreciated =)

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We just got a new model we are deploying to users and on this new model we are having issues running two sites when they try to log into them. Once they login it will show the screen for a second then it goes blank. We have tried
to uninstall, do the cleanup tool, the hardware accelerated option and nothing seems to help. The computers do work on other Silverlight applications that we have tested so far, it seems to only be these two internal sites. I have talked to a few of the developers,
but since its only happening on these new systems I'm not having much luck. These new computers are being imaged with a new company image and they are getting older windows updates that the other systems are not getting. I have looked in the developer
tools in IE and do not see errors in the console. I will check the network tab when I get back to work.
So one questions is can there be a windows update that may be blocking the website from running? Some of the updates talk about Silverlight like KB2659262. When I tried to install it on a computer that is working and it showed it needs the update. I
know updates can be replaced with other updates, but these system do show they need it and will install them. I found about 50 updates that are on the new computer that are not on the other systems. I haven't tested them all because I didnt know if that was
a possibility why the site may not be working. All the new systems and systems that ... Read more

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I have been using Skype for last 7 seven years.But since yesterday when i open skype,it opens with an empty white window (No option to sign in).It has just Skype,Tools and Help in top.
Skype version
I tried to uninstall the above version and installing skype 6.3 version (some older version) but then it opens with 

blank blue screen when I try to sign in.Please help.

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I have been using Skype for last 7 seven years.But since yesterday when i open skype,it opens with an empty white window (No option to sign in).It has just Skype,Tools and Help in top.
Skype version
I tried to uninstall the above version and installing skype 6.3 version (some older version) but then it opens with 

blank blue screen when I try to sign in.Please help.

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Hello! I am currently working on a win7 home premium Sony laptop that after login the screen goes to white. It does the same in safe mode. If I type CTRL+ALT+DELETE I get the normal screen. I have found that using the FRST64 tool can help although it seems I would need a fixlist.txt created for me?? I don't want to ruin this laptop as it is not mine, so any help would be greatly appreciated. Thanks in advance.

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Hi, there.
I am worried something wiped my system.

I have an Acer Aspire One with Windows XP. Last night, I had my netbook on, but was not using it and heard the little virus sound effect. So, I went and opened it up and did not see any warning screens. I went into the events viewer and there was a Warning that showed Avira found a Trojan in my Windows Temp folder. I opened the folder and did not see the file, but ran Avira on the folder (nothing found), ran Malware Bytes on the folder (nothing found), and then emptied the folder. I checked in my regedit under the Run and Runonce areas, as someone had told me a long time ago to check there, and deleted one of the values that looked a little off, thinking it would not hurt anything. Yeah, I know how dumb this sounds now. Anyway, I hibernated my netbook for the night. When I went to resume it today, it went to an erecovery screen. It goes from the ACER screen with the F2 and F12 for setup and boot options, then to a screen that shows Acer eRecovery loading with an F6 option at the bottom that says something about 3rd party drivers, then to the Windows loading screen, then to Acer eRecovery. My only options from there are to restore or exit. If I exit, it just starts the loop over.

What I have tried so far: disabling the D2D boot option. (Nothing changed, so I re-enabled it.)
Changing BIOS setup back to default. Same thing.
Changing boot order-error, so changed it back.
Popping out my battery, holding the power button for ... Read more

A:Boot Virus? Startup goes to erecovery screen

As it has been over 24 hours, *bump*.

I tried F8, but it did not do anything from tapping; holding resulted in a very loud beep.

Is there someway I get get to a command prompt and see if my files are still there, at least?

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Hi. And thanks for reading this post.
Description: Windows 7 Starter (netbook) loads , desktop is visible for about 30 seconds, then is taken over by a white screen with a submit box on the right bottom portion of the screen. Other than a one-line warning that says "You have 30 seconds to connect to the internet," there are no other messages or directions. I suspect it is some type of flawed ransomware, with an intelligent, very well-hidden code.
From a USB, using command prompt, I've tried several dozen malware scanners including HitmanPro and MalwareBytes without success.
The computer was infected on 11/18/15 and the virus seems to have deleted any previous restore point(s).
The white screen virus locks up Safe Mode and Safe Mode with Networking. The white screen also launches when trying to use explorer.exe or opening up notepad to save a file to the desktop. Tried to use a new user account to bypass the virus, but the white screen locks up the new user account in the same way.
Safe Mode with Command Prompt works.
I am thankful to be here for some professional help and look forward to the learning experience.
I followed Bleeping Computer's directions and uploaded the relevant logs from a recently run Farbar scan.
Thank you in advance for any assistance you can provide.

A:White Screen Virus - How to Disable White Pop-Up Screen?

Greetings RecycleZone and to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.If you would allow me to call you by your first name I would prefer to do that.===================================================Ground Rules:First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met. Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter pro... Read more

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Last night I got some message as soon as I rebooted the laptop saying "your computer is locked. You have accessed some illegal sites". and I can't do anything. that screen is locked. And this morning I rebooted again and I don't get that error but as soon as I login, I get blank white screen...can't do anything.

Please advise.

A:Windows XP laptop..lets me login but blank white screen...

by pressing F8, I was able to log in in safe mode. But Normal mode is the issue

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I get a white screen after login. I have to use ctrl+alt+del to open task and then run-explorer
He went to Hku something in registry to put in explorer.exe, but I still got a white screen.
Did online scans with eset mal/virus online scanner
Then he used my paid eset programme both in safemode and normal.
Then he used malwarebytes-antimalware
then he went to comand prompt thing on startup...
I had lots of infections and those got rid of it, today, I got more (24)
I'm sure I have the kriptik one, not sure.
Still getting the white screen. sigh. Still using ctrl+alt+del to get out of white screen.
Op specs
OS Name Microsoft Windows 7 Home Premium
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name MAFI-PC
System Manufacturer HP-Pavilion
System Model VT573AA-ABG s5380a
System Type x64-based PC
Processor Intel® Core™ i3 CPU         530  @ 2.93GHz, 2933 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 5.07, 21/12/2009
SMBIOS Version 2.6
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale ---------------------------------------
Hardware Abstraction Layer Version = "6.1.7601.17514"
User Name ----------------------
Time Zone ----------------------------
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 3.87 GB
Available Phys... Read more

A:New Request. White Screen after login win32/noonlight.b - Kriptik?

Soz, I had no reply to post over 5 days, so I tried to do a few things during the wait. I used 
ok I did all the steps here except for the last one step.
http://www.malwareexperts.com/how-to-remove-white-screen-virus/. Running eset online virus scanner now. 
Malwarebytes didnt find anything, bythe way I am in safemode.
Updated:-Still got white screen after login.

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Hello all, I would love some assitance.  I have a Dell Inspiron 570 computer running WIndows 7 64 bit Home premium. I have gotten the FBI virus in the past and did a few methods on my own and thought I'd taken care of it.  But now something has happened.  When I boot up and see the Windows Welcome screen, I do see my desktop pic briefly and then the screen turns white.  I cannot do anything else.  So the only way of logging off, is to to a hard power shutoff.  My next thought was trying to go into safe mode.  But upon going into a safe mode option, it would get to a point, then the system logs off and reboots. I am attaching a frst.txt file that I ran using FABER X64 version and a pasted copy.  But basically don't have an understanding on what to do next as I cant find further instructions. This malware is stubborn.  Can someone help me out?  I appreciate your assiatance in advance. Thanks,Chuck Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 27-05-2013Ran by SYSTEM on 28-05-2013 14:48:28Running from I:\Farbar\64bitWindows 7 Home Premium Service Pack 1 (X64) OS Language: English(US)Internet Explorer Version 9Boot Mode: RecoveryThe current controlset is ControlSet001ATTENTION!:=====> FRST is updated to run from normal or Safe mode to produce a full FRST.txt log and an extra Addition.txt log.==================== Registry (Whitelisted) ==================HKLM\...\Run: [RtHDVCpl] C:\Pr... Read more

A:Getting White Screen after Login, Safemode option reboots computer

Nevermind...I think I have it fixed.

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My computer was turning off every time i tried to turn it on. I ran my computer in safe mode and tried to restore to before the previous update. The computer then attempted to reboot as a process of the system restore. As it was turning back on the computer shut down again mid-process. After some research i concluded that the problem was that my CPU was overheating. I purchased thermal composite and applied it as instructed on the suppliers website. I attempted to reboot my computer but after the green-bars loading screen the computer screen became black with the cursor in the middle of the screen. I am sure this is due to the sudden shut down during the restoration process. I have tried running my computer in safe mode but i get the same result. After further research i tried the F8 advanced boot screen. The "Repair my Computer" option is not available.

I built this computer a year ago. I believe Windows is corrupted because at the start up loading screen with the small green bars the logo doesnt show on top.

Please help :)

A:[SOLVED] Computer gets stuck on a Black screen with a white cursor before login?

do you still have the Vista installation CD?

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I posted this on the malware thread, too, but I'm not sure if it goes there or here:

My husband got HDD Control malware on his computer (XP SP2) this morning and has spent all day trying to get it off. He used a suggestion in the forum of trying Superantispywear and it seemed to work. However, after about 20 min of being able to use his computer again, it started to randomly play bits of audio (again), but he did have control of the computer again. That wasn't OK. He updated the SuperAntispyware and tried to scan again. He was skype chatting to friends during the scan and he decided to close some windows. The computer slowed to a crawl and he had to restart.

Well, we did various things to try and get it started (safe mode, etc), but the main problem now is that he can't get past the login screen. It's black w/ the white arrow. That's it. Nothing else.

He can get it to boot in save mode, but that's about it.

He doesn't have a Windows CD (his computer didn't come w/ it) so he can't use window's application.

any help is desperately needed!



A:Help! Login screen is Black w/ white arrow and can't start except safe mode

Hi Kara,

I got this trojan today too, and it took me all evening to fix.

First I tried Avast but I got part way into its scan twice and my computer shut down. For a while it wouldn't let me do anything, not even open Chrome to go online, but after another shut down and restart, it allowed me to open Chrome. This time I did not touch or try to shut the fake warning pop up.

I went to Microsoft.com and downloaded Microsoft Security Essentials (free) and scanned my computer. It took a long time but it found the trojan and then deleted it. After restarting, everything seems back to normal, I just had to delete the HDD Control desktop icon.

Maybe if you keep rebooting it will eventually restart so that you can do something. Otherwise, I'd take it to a repair place and see if they can get it to restart for you and then use Microsoft Security Essentials.

Good luck

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Topic pretty much sums it up.
I cannot boot this laptop in normal/safemode/last known good config etc etc.
Startup repair cannot fix it.  Chkdsk originally found some errors but did not fix the problem, ran multiple times.
Original problem was a BSOD, so I usb'd the hard drive to another pc, and checked for virus's, startup programs etc and found nothing peculiar.  Only problem I noticed is there was no SOFTWARE file in the system32/config folder at all, just the .log etc for them but no actual hive.  So I moved all the hives to a old folder and copied over the ones from the backup folder(april dates), also loaded them up to inspect for malicious issues with none found.  Now the BSOD does not occur anymore, but I get the starting windows screen, then it goes black, then a white cursor appears that is moveable, then it instantly dims and about 10 seconds later the cursor freezes and it auto restarts.  Happens with safe mode, last known good configuration, disable automatic restart etc...
explorer.exe to is listed as the shell within the registry and it is located in the filesystem.
I cannot do an inplace upgrade since windows is unbootable and I would like to not format and do a clean install, thus looking for assistance if anyone has seen this before.
This is Win7 Home Prem x64.

A:Reboot loop - all modes - black screen no login window, white cursor

Hi, Did you consider that the issue might be a hardware problem initially?

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Dear support,

On startup, all I get is a blank white screen. I can't see anything.

But, I can plug in a monitor and do everything else just fine.

I tried twiddling the drivers, but maybe I did it wrong or overlooked the right one(s). I tried a system restore, but that threw an error on restart.

I even dove in with my screwdriver to make sure no plugs got knocked loose (don't worry, warranties were long voided).

I got this computer from the university over 4 years ago, so they won't service it anymore unless I pay more money than I can afford.

Please help.



Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 8 Enterprise, 64 bit
Processor: Intel(R) Core(TM)2 Duo CPU T9400 @ 2.53GHz, Intel64 Family 6 Model 23 Stepping 6
Processor Count: 2
RAM: 6040 Mb
Graphics Card: ATI Mobility Radeon HD 3650 (Microsoft Corporation - WDDM v1.1), 5 Mb
Hard Drives: C: Total - 238122 MB, Free - 36349 MB;
Motherboard: LENOVO, 2055UN3
Antivirus: Windows Defender, Disabled


Btw, I don't know how good techsupportguy's utility is. I'm pretty sure my windows defender's active protection is on. I'm also pretty sure I have an intel gfx chip, though I do have the above-listed driver installed.

A:white screen at startup

Hi and welcome to TSF lets use speccy for info free to download here Speccy - System Information - Free Download
then you can do this with it https://www.piriform.com/docs/speccy...ile-to-the-web

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My apologies if this is an old topic. I browsed a few likely-looking threads but did not immediately see what I was looking for.
I have a Dell Inspiron PC which came with the Windows 7 operating system. If more details about my computer are necessary, a bit of direction as to where to find those would be appreciated. I'm good at following directions but I'm by no means a computer wizard.
When I start the computer it starts normally, no weird messages during startup. The logon screen shows up as normal, and I key in my password and tap enter. I see the word "Welcome" as usual, but it seems to be "thinking" much longer than normal before logging me on all the way. Instead of my normal background I see a completely white screen without any icons or taskbar. I can see my cursor though. After a moment or two, my regular background appears and all seems to be normal. I ran my virus scan (Webroot), and that came up with no results. Not sure what to do next. Any advice on how to make the startup process go back to normal would be greatly appreciated. If there are is any more information I can/should include, please let me know! Thank you!

A:Screen is white at startup

Hello, aliciatownshend.

Have you connected any additional or new hardware to the machine (USB hard drives, memory card readers, new keyboard, mouse, installed any extra RAM)?

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i plug a usb modem and start the pc thent it say start up is correct i remove the modem and start the pc again it just like this

but i can not go to bios and others also but aftyer few minute it give windows start sound but screen not change

please help meee!!!!!!!!!!!!!!!!

A:startup screen white? help pls.....

try reinstalling your windows.

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Hi my HP Pavilion g7-1310us is getting a white screen when I turn it on. I have taken it a loose to check and clean the fan, etc. but it still gets the white screen. i even tried to reboot it using HitmanPro antivirus fixer, but that didn't work also. Is it time to change the screen or is this an error. How do I fix this?

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Every time I start up my computer, it is just a white screen. Then green cloud like shapes start to appear. I have waited for half an hour and it did not stop doing this. Can anyone fix this problem?

A:white screen at startup


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When I start up my computer I'm confronted with a blank white screen, and nothing else, it won't let me use ctr-alt-del to start task manager or anything. I figured out how to get onto the computer by hitting the power button followed by ctr-alt-del and escape to gain control and stop the shutdown, but on startup I still get the white screen.
I've run AVG scan and malwarebytes scan without turning anything up, and run CCleaner, but that didn't help. Here is my hijackthis log, I don't know what else to do.

Thank you, please help.

HijackThis log:Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:41:16 PM, on 11/25/2012
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\Program Files\AVG\AVG2012\avgcsrvx.exe
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\Apoint\HidFind... Read more

A:Please help with HijackThis log, white screen on startup

Self-solved, woo!
ESET online scan picked it up, and Identified it as Win32/Injector.ZMJ (maybe ZMI? didn't write it down), and cleaned it out. After some googling it looks like that variant isn't seen anywhere until ESET updated their definitions yesterday, so yippee for being on the cutting edge of getting viruses.

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