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Screen freezes randomly. Manual restart but freezes again.

Q: Screen freezes randomly. Manual restart but freezes again.

I have a 17' Samsung 700Z laptop about two years old. Lately, it has been freezing up. I'm not sure if this is a Windows issue or a driver issue or something else. It usually freezes when I am gaming but sometimes freezes when I'm using Firefox as well. Freezes, no mouse movement, audio glitches out and the only fix is to restart it. It will freeze within ten minutes again though.

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Preferred Solution: Screen freezes randomly. Manual restart but freezes again.

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)


Hello, I have been getting random freezes ever since I installed windows 7 starter... I had no problems before when this PC was running windows 7 trial version. When it happens my PC becomes unresponsive and whatever audio is played is looped(at a certain frequency) which is very annoying.. The only thing that functions is the CD/DVD drive. I have been trying to search for solutions but whatever solution I try from people with the same problem as me doesnt work. Please help me I don't know much about computers..
Edit: Also I can't seem to recreate this freezing thing. but most of the time it happens when I'm playing games... Although it sometimes happens even when I'm just browsing.
PS: Sorry for my english, im not american btw haha

A:My computer randomly freezes requires manual restart...

AFAIK...Windows 7 Starter is an OEM version already installed in a system.
Please explain what you did when you "installed" it, where you obtained the Win Starter version from, etc.

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Good day all,

For some reason lately, when restarting my PC and logging in (with a picture password) the Metro Start screen that comes up sometimes randomly freezes/locks up. I can still move my mouse but the tiles aren't clickable at all nor do the live tiles change. Any buttons on the Metro UI don't respond either and the charms bar doesn't show up. It is as if the screen is completely frozen except for my mouse. This only happens during a restart; a cold boot doesn't cause this.

During this freeze I only have 2 ways to get out of it:
1. Pressing Ctrl+Alt+Del and doing a restart. Choosing to log off instead and logging in again still shows the Metro Start screen in a locked condition.
2. Pressing the Windows key. When doing that, the screen blinks and it brings me to the Desktop. An error shows up in my events saying that Explorer.exe has crashed. Here's the log:

The program Explorer.EXE, version 6.3.9600.17284 is not responding to Windows and has been shut down.
Proces-id: 580
Starttijd: 01cff3ed53c30a9e
Eindtijd: 15
Toepassingspad: C:\WINDOWS\Explorer.EXE
Rapport-id: 9963ff96-5fe0-11e4-becc-bc5ff44ab185
Volledige pakketnaam met fout:
Relatieve toepassings-id van pakket met fout:

I haven't made any changes prior to this issue except disabling the option for Windows to bring me to the Desktop immediately after a boot (which, when enabled, obviously doesn't cause the freeze since it bypasses the Metro screen).
A sfc /scannow doesn't show any corruption.
I reformat... Read more

A:Metro Start Screen randomly freezes on restart

UPDATE: I noticed that this problem only occurs when using a picture password to log in. Typing a password instead doesn't cause this freeze.

EDIT: Nvm, it also happens when typing a password.

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I bought this netbook on black friday and had done a ton of reviews on it and everyone gave it 5 stars. I got it at BestBuy and they had said that they opened it from the manufacturer and uninstalled all the trial software and installed an Anti-virus program. Aside from that, all I've installed software-wise is Skype. I have no issue with the computer if I am actively surfing or working on a document. But if I pull up a web page that has a lot of text and I'm reading it for a while, or if I walk away from it and leave it, it freezes after only a few minutes. Also, I can't close the laptop while it's on otherwise when I open it again it will show me the screen "User Name, 1 application running" but when I click it, it doesn't do anything. I have run all the spyware checks and anti-virus and it's clean. I have also changed the power options so that it doesn't hibernate and shut of screen savers. This hasn't helped. It really is a great little computer otherwise and I'd like to fix it rather than take it back for a refund. Does anyone have any ideas? I really don't think it's a heat issue since it sometimes only happens after 2 minutes and it isn't hot at all. Could it be the ram? I can't reboot Windows in it since I don't have a portable USB Optical drive and the netbook itself has no CD-ROM. Here are the stats:

OS: Windows XP (service pack 3)
Model: Compaq Mini 110-100DX
Intel Atom N270 / 10.1... Read more

A:Brand-new Netbook freezes when idle, can only reboot with manual restart

Talk to the manufacturer. Get it fixed while still under warranty.

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Myself, along with a couple of other people on this forum have been experiencing the exact same problem. I also found some other people on other virus help forums who have the same problem as well. This new ?virus? seems to be spreading, and no one seems to know what to do about it. It just started during the beginning of April.

The main problem is that my computer just keeps randomly freezing. It can happen every 10 - 15 minutes or even up to an hour. The computer just freezes and you can?t do anything except for seeing your mouse move around. Ctrl alt delete does nothing at all either. It just locks up and you are forced to manually turn off the computer and restart it. It is extremely frustrating. It all started during the beginning of April where my computer restarted on its own, then it just started freezing up.

I ran several anti virus programs, spy ware removal programs, and an AVG scan and could find nothing of any relevance. I even had a technician come to my house and he couldn?t find anything. He thinks that it?s the memory or ram, but I highly doubt that, my laptop is only like 2 years old.

Any help would be greatly appreciated. This is a new virus I believe and it is driving me insane, thank you!

I have ran a Malware Antimalware Bites scan, AVG, Ad Aware, Spybot, and SUPERAntiSpyware scans, all found nothing.

Here is my Hijackthis log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:31:35 PM, on 4/5/2009
Platform: Windows XP SP2 (Win... Read more

A:Computer keeps freezing randomly, Freezes randomly and forced to restart

Hello and welcome to TSF.

HijackThis is no longer the preferred initial analysis tool in this forum

We want all our members to perform the steps outlined in the link given below, before posting for assistance. There's a sticky at the top of this forum, and a

Having problems with spyware and pop-ups? First Steps

link at the top of each page.

Please follow our pre-posting process outlined here:


After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

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My Toshiba satellite L855-B511 is not new as brand new, but I don't always use it because it always freeze and restart, I am using windows 8. I bought new hard drive and new ram, because I was suspecting my hard disk failed me, and so I bought also a new ram. And formatted my laptop. But still it freezes and restart randomly. I don't know what to do for now. Here's the error I got from my laptop


I'm not so good with computers so bear with me. thanks

A:laptop Restart and freezes randomly

Hi Geohound87 & Welcome to the forums ^_^,

I have analyzed your dump files and below has been provided an analysis of the dump files for informative purposes :-

**************************Fri Sep 5 06:29:29.693 2014 (UTC + 5:30)**************************Loading Dump File [C:\SysnativeBSODApps\090514-14937-01.dmp]

Windows 8 Kernel Version 9200 MP (8 procs) Free x64

Built by: 9200.16384.amd64fre.win8_rtm.120725-1247

System Uptime: 0 days 6:26:39.804

Probably caused by : tcpip.sys ( tcpip! ?? ::FNODOBFM::`string'+20e51 )

BugCheck D1, {158, 2, 1, fffff88001f87ec3}

Arg1: 0000000000000158, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
Arg4: fffff88001f87ec3, address which referenced memory



FAILURE_BUCKET_ID: AV_tcpip!_??_::FNODOBFM::_string_

CPUID: "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"

MaxSpeed: 2400

CurrentSpeed: 2395

BIOS Version 6.60

BIOS Release Date 01/14/2013

Manufacturer TOSHIBA

Product Name SATELLITE L855

**************************Fri Sep 5 00:02:05.605 2014 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBS... Read more

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Whenever I start up my desktop, sometimes I'll get a brief 'hang' where my computer freezes and then normal operation resumes. About 10-30 seconds later, these hangs become more frequent until I am completely stuck. Sometimes my mouse cursor changes its icon. I am not able to use my keyboard either. Nowdays whenever I see the first hang I just restart and after the restart things are usually fine.

I can't think of what changed recently, but whenever I boot-up I'm just browsing the web on Chrome - Reddit/Facebook etc...

Here's the TSG SysInfo:

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Ultimate, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz, Intel64 Family 6 Model 42 Stepping 7
Processor Count: 4
RAM: 8103 Mb
Graphics Card: NVIDIA GeForce GTX 560 Ti, 1024 Mb
Hard Drives: C: Total - 152524 MB, Free - 48686 MB;
Motherboard: ASRock, Z68 Extreme3 Gen3
Antivirus: Microsoft Security Essentials, Updated and Enabled


A:Computer randomly freezes and I have to restart - virus?

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My problems started about 1-2months ago.
I started to get BSOD like
page_faulth_in_nonpaged_area or Bad_pool_header

Then it started to randomly shut down almoust like it went to sleep mode the fans were on and so was the motherboard lamp, but the screen was of and keyboard wasnt reakting to "caps lock" or "Num lock".

And when i restarted my computer it would not boot up, it would be in the same state as it crashed or it would turn on and then freeze when windows pops up or earlier.

Now im getting Multi colour BSOD, and then it just go in to sleep mode state as i told before.

so what i have tried to fix this is i have reinstalled Windows 7
As i suspected my graphic card i bought a new one, but still got the same problems. I changed Ram memories with the same i had before but new ones.

when this problem occured i did not Fix or do anything with my hard drives.
i tried diskkontrol with the repair, did not help.
I got a Windows 7,
Mothercard is an Asus.
Graphic card is an XFX radeon hd 6870 double fan
I have updated all drivers i know about
I use CCC with default setings and my temp are usaly 30-40C
My computer is mainly For gaming..

I really need some help with what kind of hardware or what is wrong with my computer

A:BSOD,randomly restarts, refuses to restart.. and freezes.


Can you take a look at the below link and attach the requested reports.


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Windows 10 crashes frequently and randomly. No BSOD no error msgs. Happens about 30 times a day with no rhyme or reason
Please help

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Have no clue as to patterns - genuinely seems random. Previously had IE6 latest service pack loaded and it would freeze on average - 6 times a day - with no *.dmp file even though the Drwatson registry key was installed! Switched to Firefox, and immediate improvement - it now freezes randomly once every 2 days or so - often occurs when zonealarm receive green lights are on, and sometimes when many apps are open at once. Also no blue BSD would show - it just stops working - no mouse response, no keyboard response - not even Ctrl Alt Del - wait 5 minutes still nothing. Any help would be appreciated - I am pulling my beard out.DDS (Ver_09-12-01.01) - NTFSx86 Run by 1st at 14:16:26.79 on Wed 02/03/2010Internet Explorer: 6.0.2900.5512Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2039.1003 [GMT -5:00]AV: ZoneAlarm Security Suite Antivirus *On-access scanning enabled* (Updated) {5D467B10-818C-4CAB-9FF7-6893B5B8F3CF}FW: ZoneAlarm Security Suite Firewall *enabled* {829BDA32-94B3-44F4-8446-F8FCFF809F8B}============== Running Processes ===============C:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\System32\svchost.exe -k netsvcssvchost.exesvchost.exeC:\WINDOWS\system32\ZoneLabs\vsmon.exeC:\Program Files\CheckPoint\ZAForceField\IswSvc.exeC:\WINDOWS\system32\spoolsv.exesvchost.exeC:\XAMPP\xampp\apache\bin\httpd.exeC:\WINDOWS\eHome&#... Read more

A:XP Media Center Edition Machine freezes randomly - removed IE freezes less frequently

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

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I have had this issue for awhile, it comes and goes.

I will be playing a computer game, it can be anything from world of warcraft to counter strike and occasionally the computer will freeze. As far as I can tell it will not respond to keyboard input or mouse movements, I do not hear any sounds when it freezes and the monitor will be frozen on whatever window is active at the time.

The only thing I can do at this point is restart the computer and shut down the computer. Upon doing either while the computer boots up it will freeze at random points (windows icon, log in screen, sometimes while the bios is loading).

Not sure if this makes any sense but if I shut down the computer and unplug the power supply and plug it back in then turn the computer on, it usually boots without freezing. I really doubt its an overheating problem because I do not let the computer cool down between restarts or the unplug/plug thing but I am open to all suggestions.

Intel Core 2 Duo E6850
Conroe, 775 LGA, 3GHz
EVGA nForce 680i SLI MB
4GB PC2-6400 Corsair (CM2X1024-8500C5D)
NVIDIA GeForce 8800 GTS

A:Freezes during games & freezes when I try to restart it (multiple times)


Also I just came back from vacation and now my computer won't start. It freezes at the "starting windows" screen and when I try to repair it freezes as well.

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Hi... my PC hangs up and i restarted and i get a black after the monitors displags thr brand logo... dvi and No signal

Tried solution:
Clear CMOS
removed CMOS batterry
Reseated all hardware including video card,ram sticks and hard drive along with SATA
done a bunch of resets
Clean VideoCard,Heatsinker and Ram sticks
trjed exchanging ram stick placjng

Any help pls? im sorry if i posted in the wrong section

A:Pc Freezes and screen goes black after restart

Is this a recently built system ???

If so reseat the CPU and make sure the thermal paste is properly spread and the fans are properly installed

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lately, while I have been gaming my pc would freezing holding the frame frozen and forcing me to restart, I still could hear the audio coming from my pc but there wasn't any response from anything else. I'm not sure how to go about fixing this. any and all help is appreciated.

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Hello! Finally found an issue to make an account about.

Anyways, so I just recently installed a new anti-virus software (Kaskersky Anti-Virus 2013) and it runs perfectly (or so I thought).

The only problem that was plaguing my computer was after I restarted it (via the Sidebar and pressing the power icon and clicking restart) and it would "hang" at the restart screen for about 30 seconds.

The pixel icon next to the word "Restarting" would freeze mid spin (I could still move my mouse), but then it would continue to function normally.

So my question is simply: Is this an issue to take action against or is the Anti-Virus software preventing a proper restart?

NOTE: When I start a normal "Shutdown" this problem is absent and the computer shuts down in about 6 seconds.

A:Computer freezes at Restart screen.

Try One These Steps..i Think U Recover From This Problem.......Repair your Windows installation. A common reason for Windows to freeze up or reboot automatically during the Windows startup process is because one or more important Windows files are damaged or missing. Repairing Windows replaces these important files without removing or changing anything else on your computer.
Note: In Windows 7 and Vista, this is called a Startup Repair. In Windows XP it's referred to as a Repair Installation.
Important: The Windows XP Repair Installation is more complicated and has more drawbacks than the Startup Repair available in the other operating systems. So, if you're an XP user, you may want to wait until you've tried Steps 3 through 6 before giving this a try. Start Windows using Last Known Good Configuration. If you've just made a change to your computer that you suspect might have caused Windows to stop booting properly, starting with the Last Known Good Configuration could help.
Last Known Good Configuration will return many important settings to the states they were in the last time Windows started successfully, hopefully solving this problem and allowing you back in to Windows. Start Windows in Safe Mode and then use System Restore to undo recent changes. Windows could freeze, stop, or reboot during the startup process because of damage to a driver, important file, or part of the registry. A System Restore will return all of those things to ... Read more

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Hello, I have a 11 months old Notebook Tecra9 Toshiba running on vista 32 bits. Recently i'm experience frequent freezes (the desktop, not internet explorer) when using IE7 and also the taskbar would freeze, seems to be caused by audioclientrpc. My laptop is in french, but it's the same report problem as the english version:

Problem signature:
Problem Event Name: AppHangXProcB1
Application Name: explorer.exe
Application Version: 6.0.6001.18000
Application Timestamp: 47918e5d
Hang Signature: 7ce1
Hang Type: 128
Waiting on Application Name: svchost.exe:AudioClientRpc
Waiting on Application Version:
OS Version: 6.0.6001.
Locale ID: 1033
Additional Hang Signature 1: 9224369711237709974176f646a5196a
Additional Hang Signature 2: 0c9f
Additional Hang Signature 3: a56c4207c57f0df533c0ba603853928d
Additional Hang Signature 4: 7ce1
Additional Hang Signature 5: 9224369711237709974176f646a5196a
Additional Hang Signature 6: 0c9f
Additional Hang Signature 7: a56c4207c57f0df533c0ba603853928d

A:Vista freezes randomly plus taskbar also freezes

I have the same program hanging as well. Have you been able to find a solution yet?

It's driving me crazy as the only thing I've changed on my computer recently was upgrading the RAM from 1 to 2 gigs.

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This issue has been for 1 year now, suddenly when i'm browsing or playing games, the screen would freezes for 1 sec then its goes black (No signal) on both of my monitors, the pc would still be running and I can hear some voices like if i'm talking to someone on skype or teamspeak, I'd have to force restart the pc after that.. 
I thought it's software issue so i formatted and reinstalled windows back again, but the issue still happens  
I'd be really grateful if anyone can help! I'm really thinking to build new computer because of this.. 
PC spec:
CPU: Intel Core i7-4820K GPU: ZOTAC GeForce GTX 980Ti AMP! Extreme Edition MB: ASUS Rampage IV Black-Edition RAM: Kingston 32GB DDR3 2400MHz Storage: SSD Samsung 840 EVO Series 500GB & HDD Seagate Barracuda 2TB PSU: Enermax Platimax 80 PLUS Platinum 1500 Watt Case: Cooler Master HAF X Monitor: Acer Predator XB271HU bmiprz 27-Inch WQHD & ASUS MX279H 27-Inch 

A:Screen randomly freezes then it goes black!

Update your chipset, video, and Intel programs.If it persists, wait until it goes black again.As soon as you recovery from that, Let's try looking at these 2 sets of reports:1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/When done a Notepad document will open with the name of the file and it's location.By default it'll be a .zip file located on your DesktopSimply upload the .zip file with your next post and we'll move on from there.If it doesn't work for you, then please try this:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/2)  Please do the following:- open Event Viewer (run eventvwr.msc from the "Run" dialog)- expand the Custom Views category (left click on the > next to the words "Custom Views")- right click on the "Administrative Events" heading- select "Save all Events in Custom View as..."- save the file as Admin.evtx- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504While waiting for a reply, please monitor your temps with this free utility:  http... Read more

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My computer randomly freezes and then goes to a blue screen but the text on it is garbled. Is this a hardware problem? I think something overheated.

edit: some more info: It happens after about 10 minutes. Suddenly, my cursor isn't able to move vertically but it can move horizontally. Then it completely freezes and leads into the blue screen. After I restart the computer, the cursor thing happens just a few seconds after windows startup, so I think it really is a heating issue.

A:randomly freezes with blue screen

I'm on the computer with the problem right now and here's my hijackthis logfile in case it's not hardware related.

Logfile of HijackThis v1.99.1
Scan saved at 8:19:05 PM, on 7/26/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\D-Tools\daemon.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Silicon Image\SiISATARaid\SATARaid.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Documents and Settings\Administrator\Desktop\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\... Read more

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I remember awhile ago where the first time it happened it was playing Battlefield 3. That was my first freeze. Ever since when I browse the web or watch videos on youtube, my screen would randomly freeze. It even froze when my Windows startup screen came up where I had to type my password in. It seems it freezes whenever it wants. It happened for around 4-5 months already. I have tried several solutions but didn't work. I reinstalled my OS but it still has freezes. I tried using another graphic card from another computer and it still gave me a screen freeze pretty quick. I also used another hard drive and my computer was on for more than a few hours but still froze after. I tried using one memory stick at a time but same results. I've also unplugged some wires and replugged but nothing changes. I've also tried softwares such as AVG or Windows Security Essentials. I'm pretty sure my drivers are up to date. I guess I need more solutions. Any advice helps. Thank you.

P.S. Is this the right place to write my post? First time using this website.

A:Computer Screen Randomly Freezes

Please provide us with your Event Viewer administrative logs by following these steps:
Click Start Menu
Type eventvwr into Search programs and files (do not hit enter)
Right click eventvwr.exe and click Run as administrator
Expand Custom Views
Click Administrative Events
Right click Administrative Events
Save all Events in Custom View As...
Save them in a folder where you will remember which folder and save as Errors.evtx
Go to where you saved Errors.evtx
Right click Errors.evtx -> send to -> compressed (zipped) folder
Upload the .zip file here.

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My appologies if this exact topic has been covered. I scanned through previous threads and did not find it. So anyway...

I am running XP Pro SP2. Been running it since SP2 was available and before that was running SP1 for about a year with no problems.

Suddenly I am getting major freezes. Complete freezes where everything just locks up (can't cntrl-alt-del or anything else). It happens frequently on the login screen and if not then, within 5 minutes after logging into an account. I can run for hours in safe mode problem free, so I'm assuming it's not a hardware issue. I run reg mechanic, spybot S&D and X clean free regularly. I ran hijackthis and "corrected" or deleted anything I was confident did not need to be there. I once made the mistake of installing iTunes on this machine so I also went into regedit and deleted anything that had to do with iTunes (you know, just in case). All of which made absolutely no difference whatsoever. I removed outlook express since I thought the issue might be the "you have 5 unread messages" next to her account login but that also made no difference.

Any ideas? It's my wife's home PC so if someone would like to take a look at the hijackthis log, I'll be glad to post it (once I get home from work of course).

Eeek, please help! The wife has finals this week and needs this PC!!!

T very much IA, Taralius

A:XP Freezes at login screen and randomly

I had a laptop that would freeze for no apparent reason. The fan wasn't working and it was overheating. This may be it, or may not be.

You may want to Roll-Back the install of the Service Pack 2. Go into Control Panel, Add/Remove Programs. Check for SP2 or something like that. If it is not there go to the Add/Remove Windows Components tab and see if it is there. There should be an uninstall or rollback option. This will roll the SP back to before SP2. This may work, or just cause more problems. Even if it works, this is just a temp fix, you will probably want to re-format and install XP with SP2 somewhere else down the line.


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System Spec

Is Windows 7 ...
- x86 (32-bit) or x64 ? x64
- the original installed OS on the system? YES
- an OEM or full retail version? OEM
- What is the age of system (hardware)? I just bought it on 29 Oct 2011
- What is the age of OS installation (have you re-installed the OS?) And installed it on the same day

The screen freezes VERY randomly.

Symptoms :
Just like another member (Aptenodytes) said "Freezes manifest as sudden loss of mouse and keyboard control, screens stay on, sometimes with animated cursor still animated (for about 20 seconds then it stops), and if sound is playing then it goes onto a 0.1s loop (sounds like a machine gun), then I'm forced to hit the reset button.", but unluckily, for me I need to hit the power button to shut down the machine instead of the reset button.

What should I do now? Please help! =(Windows_NT6_BSOD_jcgriff2 folder & Health Report attached.

A:Screen freezes randomly. No BSOD. Please Help =(

Quote: Originally Posted by cdlam

System Spec

Is Windows 7 ...
- x86 (32-bit) or x64 ? x64
- the original installed OS on the system? YES
- an OEM or full retail version? OEM
- What is the age of system (hardware)? I just bought it on 29 Oct 2011
- What is the age of OS installation (have you re-installed the OS?) And installed it on the same day

The screen freezes VERY randomly.

Symptoms :
Just like another member (Aptenodytes) said "Freezes manifest as sudden loss of mouse and keyboard control, screens stay on, sometimes with animated cursor still animated (for about 20 seconds then it stops), and if sound is playing then it goes onto a 0.1s loop (sounds like a machine gun), then I'm forced to hit the reset button.", but unluckily, for me I need to hit the power button to shut down the machine instead of the reset button.

What should I do now? Please help! =(Windows_NT6_BSOD_jcgriff2 folder & Health Report attached.

Hello and Welcome!

There are lot of causes by random freezes happens. Few things you can do to determine the problem.

1, Download Malwarebytes and run a complete scan
2, Download Speedfan and see the Temps to rule of Overheat issues
4, Make sure all the drivers are updated (Especially display drivers)
5, Finally test the consistnace of your hardware, Run Hardware Diagnostic (RAM, Hard drive and GPU)

Hope this helps!

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Installed new nvidia GTX 560 card, ran fine for 2-3 months but I just started getting random crashes (screen freezes or goes black). I already uninstalled the driver, ran driver sweeper in safe mode, reinstalled the latest driver 290.36 to no avail although with the new beta driver (290.36) the crashes seem less frequent. dump information and performance report is attached. System is windows 7 professional x64 the machine and the installation is roughly 7 months old.

A:BSOD but screen either freezes or goes black randomly


You dont have any minidumps in your uploaded files.
Enable minidumps Dump Files - Configure Windows to Create on BSOD

After this we must wait for a new crash\bsod and you will have to reupload the folders.

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I am having a problem on my laptop with the cursor freezing and then the screen goes blank. The screen goes black but you can see that the light is still on for the computer. It isnt going in to sleep mode because i disabled it. And when it goes blank nothing works i have to hard boot it. It happens at random times.

It is a brand new, 1 day old, Gateway NV5214u.

Vista 64bit SP1

ATI Radeon 3200HD

(2) AMD Athlon x2 Dual Core QL-65

I just bought this computer day before yesterday and it was happening so i brought it back to best buy. One of the geek squad guys said it could be an overheating issue so he swapped it out for this one.
But it started happening again. I dont know if it is a hardware issue in these computers or if it is something i am doing.

And i doubt that two brand new laptops are having overheating issues. but i could be wrong.

I dont know what to do. Please help.


A:Cursor freezes and screen goes blank randomly.


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The computer is failing to boot nearly every other time I boot. 
When I load in safe made after windows failed to load, Windows Help and Support comes window comes up. I then select Diagnostic tools to use in safe mode. I then select Click to open event viewer and select windows logs, system.  I get the following errors:
A timeout was reached (30000 milliseconds) while waiting for the VAIO Content Metadata Intelligent Network Service Manager service to connect.
The VAIO Content Metadata Intelligent Network Service Manager service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.
The previous system shutdown at 10:20:37 AM on ‎12/‎19/‎2013 was unexpected.
The DHCP Client service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error:
A device attached to the system is not functioning.
The DNS Client service depends on the NetIO Legacy TDI Support Driver service which failed to start because of the following error:
A device attached to the system is not functioning.
The TCP/IP NetBIOS Helper service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error:
A device attached to the system is not functioning.
The Network Store Interface Service service depends on the NSI proxy service driver. service which failed to start because of the following error:
A de... Read more

A:Windows freezes randomly on startup after welcome screen

Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
 Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.

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Here is the log from "hijack this" can someone please talk me through the cleaning process and wether this will stop the random frezzing???

Logfile of HijackThis v1.99.1
Scan saved at 18:00:16, on 12/04/2005
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Ahead\InCD\InCD.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\Documents and Settings\Don\My Documents\Don\hijackthis\HijackThis.e... Read more

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I had installed XP over the vista a year ago and the system was working perfectly fine but very recently my computer has recently started freezing randomly on any screen anywhere between instantly during BIOS booting to 20 minutes into running Windows and then I had to restart the system very often. It also gets freezes sometimes when I try to boot from Live Linux CD.

I have tried doing vacuum cleaning of the heat-sink, but with no success.
Any help or pointer will be very much appreciated. I have attached some screenshots.

AMD Turion64
NVIDIA Graphics


A:Compaq V3424AU screen freezes randomly

Likely not OS related as it also occurs before Windows loads and during a Linux boot.

So there would appear to be a hardware issue. As it's a laptop, there isn't much that you can do in the way of troubleshooting. Based on your screenshots above, it could be heat and/or the video chipset.

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Over the last few months my PSU has been making weird buzzing sounds and I'm about to send it in for a replacement, but over the past few days my PC has randomly frozen 3 times with the image, cursor and all, still on screen (no BSOD).

Now just to make sure it is entirely the PSU's fault I wanted to check in with you guys. Could the PSU really cause my computer to freeze like this? Is there any other test I should do or advice you guys have to check and see if there are any other causes for this problem?

I already ran my anti-virus software and anti-spyware, as well as a registry cleaner.


A:Computer freezes randomly with image still on screen

Is there anything I can do to single out the problem?

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So this has been happening ever since I got my computer. I took it in to see if a service could take a look at it and they ran a benchmark to get the usage to 100% for like 22 hours. Computer was still running fine he recommended me to get a UPS because it could be browning out but that solved nothing.

So what basically happens is that once a week or 3 times a day, it happens randomly, could be while playing a game or just browsing the web. What happens is that the monitor just freezes it is still on it is like a screenshot of my screen it stays still, cursor stops, audio stops, everything. The computer is still running fine it could be a failure in hardware but most likely not. It is not the monitor itself because it worked fine with the same monitor with my previous computer and I just got a new monitor last week.

I also noticed is if it happens once then it'll happen a few more times in a day then it'll stop for 1-2 days and start again, could just be a coincidence but I don't know...

Thanks, Alex.

Hope to get this solved starting to annoy me!

A:Screen Randomly Freezes but Computer Still Running?

Check your connections to your PC/GPU and your monitor, however you have it connected. Make sure that there are no bent pins and that the thumb screws are hand tight plus a quarter turn. Then make sure you have the latest driver for either your onboard GPU or add-on GPU.

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Well, backstory. I had invested in purchasing a computer because the people who had owned it previously had problems with it constantly crashing. I decided to buy it and challenge myself in fixing it. So far, I've fixed it up to the point where the crashing is far less frequent to what it used to be, but it still does crash from time to time.

I had initially purchased a new hard drive because I thought that would be the issue, but it seemed as though that wasn't the case. I replaced the original, and terrible, Xtreme Gear PSU, and that seemed to solve the problem for a good bit, but the computer still does freeze on occasion. I've been told it could be an overheating issue, but since the inclusion of my new PSU (Corsair TX750), the heat hasn't gotten to any sort of high level, and even still, it hadn't gone very high in the past.

Now, I'm just confused and would like to see if anyone else could help me out.

Most of the time, everything just freezes and nothing is responsive. I've really only experienced a BSOD three or four times in the past, and the rest has all been complete freezing.

Thank you in advance,


A:screen freezes randomly without any specific warning.

Please upload your msinfo32.nfo file. To get this:
Click on the Start
Type msinfo32 into the Search programs and files box
When it opens, go to File, Save
Save as msinfo32.nfo and save in a place you will remember
Let it finish the process of gathering and saving the system info
Right click the .nfo file, click send to compressed (zipped) folder
Upload the .zip file here.

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When I am on my computer usually about once a day my computer and screen will freeze, and I will need to hard restart my PC. I'm not getting a BSOD or anything.

PC Specs:
i7 2600k
GTX 680
Corsair TX850M PSU

A:Screen and Computer Freezes Requires Hard Restart

Check your temp readings in Bios. Also clean your tower out with a can of compressed air. Also Check your Hard drive to see if it is failing.

Downloading UBCD which is in my signature.Burn the ISO Image to a blank CD using Imgburn (How to burn a ISO Image using Imgburn) burn at lowest speed. With the newly burned cd boot with the cd go to HDD>Diagnostics>The make and model of your hard drive, Seagate, Maxtor, Drive Fitness which is Hitachi, Or Western Digital. Perform a short and long test. Could also be called "Standard" and "Extended" test or also "Comprehensive" test.

If you can not find the right test for your hard drive your OEM computer may have it's own hard drive diagnostics testing tool. Refer to your OEM computer documentation to find out how to access these test. Also try going to the manufacture of your machine to find documentation about it. Also consider going to the manufacture of your hard drive to look to see if they have hard drive diagnostics test. The ideal test or method would include an ISO that could be burned via an image to a cd which would be made bootable.

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Today,When I was playing a game,I Was having a odd sound in my computer and my computer freezes for 30 second or more,then it continues to be normal,it only happens when I play high graphics game like Doom,Call of duty Infinte Warfare,My processor hits 100% when that sound occurs it's very weird,this thing was happening for some time,then today my computer had a blue screen,when I restarted my computer and it got stuck in the desktop after the Windows load.
I searched google did everything I could,but it did not work,I need help please

Win7 64 bit
8GB Ram DDR3
GeForce 780ti MSI
Hardisk-500Gb,and it's pretty old 6 yrs more
i3 4th generation

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Yesterday we had a 3 second power failure and when my computer restarted, the desktop icons were taking foreverrrr to show up (usually my computer takes 30 secs to load up because I only have a few programs installed at the moment). So I forced shutdown using the button and then booted up again.

Now it won't get past the MOBO's post screen and I can't even use my keyboard to get into the startup or the bios. Every time I shut down my computer, when I go to turn it back on the same thing happens and the only way I can get it going again is to reset the jumpers.

I did research prior to asking for help, but it seemed that everyone had different issues. I've never heard of this one before. My only guess is the MOBO battery, but I highly doubt it. Does anyone have any ideas? Thanks a lot!

A:Freezes at post screen. Need to reset jumpers EVERY restart

The cmos battery does not stop a post. You will get an error however the system will post.

I would put the system into a very basic state.
1 Open the case and pull the pw connector from ALL drives; hd and optical.
2 Disconnect any usb type device
3 Pull out any add-in cards such as sound, nic, etc. Leave in your video card
4 Remove all ram except one stick.

Now attempt a post. If it fails, shutdown and try a different ram chip.

If it still fails to post, you will need to swap parts with known good ones; ie power supply, motherboard, ram, etc to find the problem.

FWIW I just fixed a family member's system that suffered a power failure/surge. It was just the pw supply that went out [they were lucky]

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Ok, so I am going to try to explain this as thorougly as possible while trying not to sound like an idiot in the process. I am by no means computer savvy so anyone that has any advice will more than likely need to talk to me like a 5th grader. I am ok with that. Since installing a Windows Update about a month ago, my screen will randomly lock up. At times it will clear itself after a couple of seconds and state something to the effect that "display driver amd has stopped working and recovered." Other times it will stay frozen for about 10 minutes and then will start functioning properly again. More often than not though, it will stay frozen indefinitely and require a hard reboot. This happens during mundane activities. No extreme gaming going on. Generally it is while just browsing the net. It tends to happen more often to my wife who uses it during the day to work through a VPN. I don't believe there is any correlation though. I have read multiple forums on the web and have tried several things, from cleaning the registry to uninstalling the driver software and reinstalling it in safe mode. The latter seemed to work last night but today my wife started having the same issue again. I am attaching the file from the SF Diagnostic tool but it said I didn't have any dumps to log. I'm sorry if that makes a suggestion more difficult. Thank you in advance for any and all help I can get.


A:Screen Freezes randomly, requires hard reboot

See if you can get to the DMP's this way....

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

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For some reason lately, when booting up or restarting my PC and logging in (with a picture password) the Metro Start screen that comes up sometimes randomly freezes/locks up. I can still move my mouse but the tiles aren't clickable at all nor do the live tiles change. Any buttons on the Metro UI don't respond either and the charms bar doesn't show up. It is as if the screen is completely frozen except for my mouse. There isn't anything I can do except pressing Ctrl+Alt+Del and doing a restart. Choosing to log off instead and logging in again still shows the Metro Start screen in a locked condition.

I haven't made any changes prior to this issue except disabling the option for Windows to bring me to the Desktop immediately after a boot.
A sfc /scannow doesn't show any corruption.

This issue happens randomly and I have no idea what triggers it, so I can't say for sure if it also occurs in Safe Mode or on another user account.

I'm running Windows 8.1 Pro 64bit with Media Center
i5-3570K (stock) CPU and a GTX 660Ti GPU with latest drivers
8 GB RAM and 1 TB HDD
EDIT: Just noticed that I can press the Windows key instead of Ctrl+Alt+Del. When doing that, the screen blinks a bit and it brings me to the Desktop. An error shows up in my events saying that Explorer.exe has crashed. Here's the log:

The program Explorer.EXE, version 6.3.9600.17284 is not responding to Windows and has been shut down.
Proces-id: 580
Starttijd: 01cff3ed53c30a9e
Eindtijd: 15
Toepassingspad: ... Read more

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I'm not sure if this is the right section to post this but, ever since I reformatted my laptop, it randomly freezes for about a second and a stuttering noise comes up. Then the screen turns black. It doesn't shut off because I could see the back light, it just turns completely black. What's causing this problem and how do I fix it? I checked the Event Logger and there are tons of errors and some critical kernal-power things.

A:Laptop randomly freezes and screen turns black after

Can you start in Safe Mode? If you can, do the following steps in safe mode.Click Start Menu
Right click My Computer/Computer
Click Manage
Click Device Manager from the list on the left
Expand Display adapters
Right click each display adapter in that list and click Uninstall (do not hit OK when the dialog pops up after clicking Uninstall)
Put a tick to delete driver software for the device and click OK
Restart Windows in normal mode

If you continue to have the same problem or other problems, let us know.

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i recently have been having trouble with my laptop freezing up at random times. i will just be doing everyday stuff on my laptop and it will suddenly freeze and the screen will turn a variety of colors with lines running down it, then it will turn to a shade of pink. sometimes it will restart on its own other times i will have to restart it. i have no i idea what could be causing this problem so please help!!!!

A:Laptop Freezes up randomly with pink screen and lines

Have a look in the Event Viewer for any errors at the time of the freezes.To open the Event Viewer go to Start > Control Panel > Administrative Tools > Event Viewer. Alternately, go to Start > Run and type in "eventvwr.msc" (without the quotes) and press Enter.Check in all the categories.If you find an error that occurred at the time right-click on it and select properties. Copy the information in the window and post it back here. This will help us diagnose your problem.How To Use the Event Viewer

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When I'm playing a game called Elsword, my screen has been freezing up for 2-5 seconds. I look at my task manger and everything seems to be fine, my memory is low on top of my cpu. Nothing is eating it all up. So I don't understand what's going on. I defragged my entire computer. Used a full anti virus scan on it with Norton, AVG, and Advance System Care. Nothing seems to be fixing this issue. I already updated my entire computer.

Some things I haven't updated quite yet, which are my driver mangers. I will provide a screen shot if you think any of this will even effect it. I also haven't updated my graphics card yet, cause it just won't let me update for some strange reason. Also, this didn't happen till 2 days ago. I've been playing Elsword for 4 years, so it's not my computer specs not meeting the requirement. So please don't assume that's the case, my computer is not old either.

A:When playing games, screen randomly freezes up for 2-5 seconds.

Try doing a System Restore System Restore to a date before you had the problem. If this doesn't work, we can try again.

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Installed Win 7 Pro x86 last night on a new HD. After installing SP1, restarting freezes at the Gateway boot screen and I have to hit the power button to shut off, then turn back on. There are no alerts in device manager, so I don't believe this is a driver issue. Everything else seems to be working fine, so I don't think the HD is bad. Any help would be appreciated. Thank you.

A:Restart freezes on manufacture's boot screen after clean install

Run a startup repair and see if that fixes the issue.

Startup Repair - Run 3 Separate Times

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I've recently installed Windows 7, downloaded updates, or installed programs that have asked me to restart. On doing this, PC shuts down fine, starts up, but on BIOS screen, half loads and then freezes. I have to keep finger on power button so it cuts power, then start again, then it loads up fine?
Im thinking it is because I havent got my boot options in the right order. Can anyone help?

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I have a Gateway with 32 bit OS, and Vista SP2 installed.

My mom recently installed a program to watch videos, but it was useless to her and she uninstalled it. Day after, I was browsing the internet and the computer froze and became completely unresponsive. Couldn't even get the task manager open, so I had to force it to shut down.

Tried to turn it back on, and got a black screen that said no boot device found. then no boot file received. Tried to run Mbytes because I thought maybe she might have picked up a virus, and left the computer. Twenty minutes later I came back and it had restarted for no apparent reason. Tried again, and got a BSOD halfway, error x000007. Every other restart failed, saying that no boot file had been received.

Did system restore, which seemed to fix the problem temporarily. Tried to run SuperAntiSpyware, and computer restarted... again. Windows suggested I reinstall an Intel processor driver that was missing. Did, but later that night got the BSOD again, halfway through an Mbytes scan.

This had not happened before, I'm kind of at a loss. I ran Diskcheck, which fixed a few bad clusters, etc. I'm having a hard time thinking this could be a malware problem, except for the random restarts while I'm scanning for viruses.

Any suggestions? System restore seemed to help at first, but now it's back to the same thing. I only have one minidump file, but I can't seem to read it myself. Help?

Edited to add: This is getting wor... Read more

A:Computer freezes randomly, Blue Screen and failure to boot?

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It turns on but the screen doesnt. The backlight is not broken because when it does turn on (randomly) everything works. Pushing down on the screen works but only as long as I'm holding it really. So I've come to the conclusion that the lcd cable has loosened somehow or there is a problem with the program that starts the computer. I've only had the laptop for about 4 months and the problems started about 1 month after buying it.
And when it does turn on it randomly freezes I have no clue why I'm no computer expert and I've only built a single computer.

I have already ran defrag and c disk cleanup, ran Norton and turned off unnecessary programs. The vents are not obstructed and I've already done what I think is a hard reset. Removing the battery, holding the power button for 45 seconds and then putting everything back together.

I'm about to throw the thing out the window and I cannot afford any parts to replace or take it to any computer repair shop. I only make about 150 a week.

A:Asus G73 laptop screen doesn't turn on and randomly freezes when it does

Was able to turn it on

Its in safe mode right now and I'm checking the event log 8,894 errors. They are 7023, 7031, 7034, 10010, 14329, 6008, 55, and 8003. The 7000 event ID all occur when im trying to turn my laptop on.

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Hello. My problem with my Vista computer is very complex

Recently, when I login into my computer it takes a long time to load, such as a white screen before the wallpaper loads. In addition, when I try to double-click an icon, nothing happens and i have to wait until about a minute or two before i finally get a response.

For example, whenever i try to close a webpage (the "X" in the upper right corner), nothing happens and I have to keep clicking and all of a sudden, the page finally closes. Another example, i whenever I try to hold and drag a file or folder, it will not let me as the screen temporary freezes. However, I can still scroll with my mouse. It's just that it randomly takes a longer time to click and its frustrating.

I used multiple cleaning software such as CCleaner, JetClean, Auslogics BoostSpeed, SuperAntiSpyware, Wise Registry cleaner, etc and nothing seems to work. I had went through a defragment of my disk drive and it seems that my computer is slower than before.

My disk drive has 185 GB of free space and has a captivity of around 426 GB. I also had deleted some of my larger files in hopes that my computer would work more properly.

I would prefer a newer computer as my Vista computer is about 8 years old, but I am on a fixed income. I would like some tips on how I can fix my problem.


PS: here is more information about my device
Version: Microsoft Windows Vista Home Premium
System Name: Studio XPS 435MT
Processor : Inte... Read more

A:Clicking with a mouse nonresponsive; screen randomly lags and freezes

I seemed to have solved my problem. Earlier, I had downloaded a 15-day trial of a program called RegCure Pro. I had about 2150 issues, including about 200 "System Issues", in my computer. I also had disabled some of my startup programs. I had restarted my computer and I no longer have issuers with a hanging screen whenever i click something.

However, I get this popup message "Server Busy’ and the following text. ‘This action cannot be completed because the other program is busy Choose ‘Switch to’ to activate the busy program and correct the problem." Beneath this are three buttons, from left to right they’re labelled Switch To… , Retry and Cancel. How do i get rid of that. At least I now get a response when I click something on my screen.

That said, I would still want some advice and what I could do just in case this problem comes up again. Thanks.

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Hello all,

I have been experiencing BSODs or vertical gray line freezes while playing the new WoW Cataclysm. I am able to play 2-20 minutes at a time and then I get those crashes. I have an ATI Mobility Radeon HD 4200 series graphics card and I am running Windows 7 (64 bit). I am up to date on my graphics card (10.12 driver released 11/25/10). I have tried many of the solutions on the WoW technical forms and have had no success. I can provide a DXDIAG or MSINFO30 if needed.

Any suggestions?


A:Continuous Black Screen Freezes with Radeon 4200, Force Restart

Quote: Originally Posted by bhendri

Hello all,

I have been experiencing BSODs or vertical gray line freezes while playing the new WoW Cataclysm. I am able to play 2-20 minutes at a time and then I get those crashes. I have an ATI Mobility Radeon HD 4200 series graphics card and I am running Windows 7 (64 bit). I am up to date on my graphics card (10.12 driver released 11/25/10). I have tried many of the solutions on the WoW technical forms and have had no success. I can provide a DXDIAG or MSINFO30 if needed.

Any suggestions?


Please provide the information.

Have you tried turning down your quality settings? You have to remember the Radeon HD 4200 is an onboard chipset and is not nearly as powerful as a discrete card.

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Ill try to provide as much information as possible so this is a long read. ANY HELP WOULD BE GREATLY APPRECIATED. I received a new pc from iBuypower (DX DIAG IS AT THE BOTTOM OF THIS EMAIL). The purpose if for online gaming. The first day I started the Vista updates through Windows update and there were about 32 or 33 updates that needed to take place. Around update 24 or so, my computer completely froze. It gave me an error when I rebooted and tried the windows update again. The error pointed me to a MS repair function where it scans the updates and repairs them which it did and my PC repaired that one file and finished all of the rest without error. I then downloaded Warhammer online and played the game with no issues. Then I noticed freezing when trying to install Age of Conan Online. The email back and forth to Funcom (the manufacturer of the game goes as follows:

Me describing the problem to them:
"I downloaded the game last night after receives my SMS code. It took about 7-8hrs. The file was 13.6GB (129 files, 2 folders). I didnt notice any issues. When I went to install it off my Hard Drive, the computer completely freezes without a hard boot. It always gets to the part where it says Installing Resources, this may take a long time.... but each time it freezes anywhere between 02.rdbdata to 19.rdbdata. It seems to vary when it freezes. I tried in safe mode and same problem. I turned off my antivirus same problem. I disconnected from the internet same problem. I d... Read more

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When I try to go into windows Explore to copy or delete files Explore freezes but it does not crash and speed is incredibly slow. Many times Freezes but I can X out. Internet Explorer works but mainly Black and White background as ALL areas in the sites I visit I cannot see the color coded prompts. This just happened. I was using Microsoft Essentials but that even froze. Now I have Kapersky trial but that did not find any viruses or malware after scanning. Any suggestions please? Thanks - DennisM

A:Windows 7 Freezes - Explore Freezes - Internet White Screen

Does everything you do on the computer freeze/move slow?
Please publish a snap shot of your system using speccy following this tutorial

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I have an HP m9600t, i7 processor, windows vista 64 bit. I have in the last month started having a problem with my computer freezing if i do not open something immediately after it boots up. It used to get frozen alot on the log in page, so I removed my password. That has helped some but probably because I have more patience to wait around for it to get booted up so that I can start a program. Once it's frozen it will not recover except through a manual shut down. I have not installed any new hardware in the last 6 months.

Thanks in advance for the help! I really appreciate it!

A:Computer freezes often and won't recover without manual shutdown

NOTE: Please provide the following information for a more detailed response (even though you're not reporting BSOD's): http://www.techsupportforum.com/foru...ta-452654.html

While waiting for a reply:

I suggest starting all troubleshooting with the following diagnostic tests (located at this link: Hardware Diagnostics ). They'll save you a lot of time and heartache if there is a hardware failure, and you'll have the disks on hand in case you need them in the future:


H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
Hard Drive Diagnostics (read the details at the link) - Test ALL of the hard drives.

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Free Online AntiMalware Resources (read the details at the link)
There are also free, bootable antivirus disks at this link: Free Online AntiMalware Resources - Bootable Disks

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Firstly I'm no expert so any advice as how to proceed or correct links to instructions would be great!!
Someone I know has an Acer aspire running win 7 home edittion 64 bit.

There was an incident where windows wouldn't load so restored it from an image created last year.

Everything seemed to be ok until a group of 135 updates which failed to install. I checked the reasons why and it stated it was because it had been interupted.
after checking the updates there are a lot of 32 bit fixes which I was suprised to see seing as it's 64 bit..

anyway I tried switching off the AVG free and manually selected to install. this hung up and after 30 mins and showing 0% updates downloaded I cancelled it.
I also tried using the "fix it" ? tool which scanned and reported no problems to fix.
I was set to autoupdate and on each time it's shutdown it tries to re-install 135 updates.
I've had to turn off autoupdates(not recommended) but ideally would like to fix this problem.

One option I've seen mentioned on the interent is to totally re-install windows 7 but think there musst be a less drastic approach.

I have seen the steps mentioned so would they apply to the problems i'm having here??

in the meantime, he's got AVG fre version and spybot on. it could be another month or 2 before having another go at his laptop. what would the consequences be and the percentage risk of leaving it as it is?

A:Windows manual updates freezes - best course of action?

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