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IdeaPad 710S Plus-13IKB Fingerprint Sensor Driver Fails to Load.

Q: IdeaPad 710S Plus-13IKB Fingerprint Sensor Driver Fails to Load.

As stated in the subject, when I got my new laptop and went through all the updates and finally returned to it, it had caused my fingerprint sensor to no longer work. When inspected through Device Manager, it throws Error Code 31: it states that the driver is up-to-date but Windows has failed to load the driver properly. With either restarting, removing and updating drivers, or reinstalling windows, I have failed to develop a manner of fixing this. Any help would be lovely. Thanks in advance!

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RELEVANCY SCORE 200
Preferred Solution: IdeaPad 710S Plus-13IKB Fingerprint Sensor Driver Fails to Load.

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

RELEVANCY SCORE 96.8

I got new Ideapad 710S-13IKB and trying to run Ubuntu on it. Unfortunatly Ubuntu not finds SSD disc and can't install itself when I run it from USB storage. I found that Lenovo has released BIOS that supports Linux. There some BIOS releases in Lenovo site:My current BIOS version is 3HCN14WW. According to logic it might be newer sine 14>13 and I afraid to update bios from site. How to know exactly which bios version is newer? Besides that there is "Linux only" BIOS. I need dualboot Win10/Linux. Will "Linux Only" allow me do this?How to get Linux on this machine?

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RELEVANCY SCORE 96.8

My laptops right speaker doesnt work. Only the left one does. When a headphone is plugged in, both channels of the headphone work. The laptop is just 6 months old and is in warranty. What should I do. I really dont want to send my laptop in for service as the service center in my place is horrible from my previous experiencce 

A:ideapad 710S-13IKB right speaker not working

Also , I have tried disabling/reenabling the speaker and uninstalling drivers and installing new ones from the lenovo website, but nothing seems to be working. Please help with this.

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RELEVANCY SCORE 96.8

New notebook, just formatted with april update, full updated.Device manager sign Device descriptor request failed (code 43), I have installed all driver from lenovo but always this issueI've upgrade bios too How resolve it?  

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RELEVANCY SCORE 96

TLDR: can you tell me if my chipset supports AHCI? I have Windows 10 installed on my brand-new 710S, and I want to install a linux distro (Ubuntu or Mint) as a dual boot. The problem I ran into is that when live booting Ubuntu or Mint from USB, the installer doesn't detect my SSD drive. It just says "Not enough space on this drive" referring to the USB drive. I've done a good amount of research and I think the problem is that RAID is currently enabled on my SATA controller driver, and I guess Linux doesn't play nice with RAID. Most of the advice online says that i need to go into UEFI firmware (i.e., BIOS) and switch from RAID to AHCI (and probably re-install windows, or do some other magic handwaving to avoid trouble), but my UEFI firmware menu doesn't even have an option to switch between RAID and AHCI. Digging deeper, I started to suspect that my chipset isn't able to support AHCI at all. The problem is I am having trouble determining if this is the case or not. SO MY QUESTION: how do I find out? Here is everything I know: Secure boot and fast boot are turned off. UEFI is still enabled. I am ahead of the curve on that. I have done dual boots before on other machines. - Harddrive is M.2 SSD- In the Windows Device Manager, there is no IDE ATA/ATAPI controller dropdown.- There IS a Storage Controllers dropdown, and underneath there is "Intel Chipset SATA RAID Controller" and "Microsoft Storage Spaces Controller" - Windows does not provide a ... Read more

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RELEVANCY SCORE 96

Hello everyone, I have recently purchased brand new Lenovo IdeaPad 710S-13IKB. It had Windows preinstalled. The problem is that there is no sound from the speakers, headset works fine. I have tried everything, even reinstalling Windows. Downloaded both drivers via Realtek, Lenovo official website, via Windows Device Manager. When something plays, the speakers indicator shows as on 'sound' screenshot attached. I am really lost here, can anyone please give soem advise. I read on some forums that there might be some conflict between Microsoft and Realtek driver versions. Perhaps, the directory to where the drivers are isntalled is not proper. Does anyone has any advice on this issue. I am ready for a remote session via TeamViewer or Supremo if possible as well. Best Regards, Dmitri

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RELEVANCY SCORE 94.8

It comes with a Samung pm961 ssd that uses pcie. I tried to install an Adata su800 m.2 sata but the laptop can't seem to identify the drive. I already upgraded to the lastest 2.52 bios and see there is a option for ahci sata. So I'm a bit confused and wondering if this model actually supports m.2 sata drive.If not what does the sata option in bios do?    

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RELEVANCY SCORE 94.8

In BIOS, SSD is  displaying fine but when I insert any USB bootable device , SSD does not appear for installation drive. I did some mess up using command line using diskpart and I forgot to create partition after type the command clean. I wrote the following commanddiskpart

list disk

select disk 1

cleanNow, during the installation , no drive is showing up. Your  assistance will be really appreciated. Thanks,Shahin 

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RELEVANCY SCORE 94.8

Easy Camera in my new Lenovo Ideapad Laptop is not working. I noticed this when I wanted to use Skype and also the "Camera" application. When this application is started, the 0xA00F4271(0x8070001) error code is shown.After spending a lot of time (trying various solutions from web, downloading and re-installing the driver, etc.), the camera started to work for one day and on the next day, the same story.What to do?

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RELEVANCY SCORE 94.8

I have no real trouble with my screen but ever since I got my computer half a year ago, the screen would flicker ever so slightly when I had the brightness up too high. Now it will go completely black for longer periods of time when I'm using fullscreen on netflix or youtube but there's no problems as long as the screen is not in fullscreen. I tried to look for updates for my system and to update my intel driver but it did not help. What do I do?Thanks!

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RELEVANCY SCORE 94

Hi, I've read about some issue with yoga 710 fan noise that was recently fixed with a BIOS update. Is there an update for ideapad 710s-13IKB on the way? The unofficial third-party fan controller software doesn't work, perhaps because this laptop has two fans. Just installing some software for example causes the i5-7200u CPU to overclock to over 3GHz  which seems unnecessary. Limiting the CPU max clock to 70% from power management settings helps but is an ugly fix because it's a constant limit. When the temperature is +40C the left side fan stays on.... +39 and below the fan seems to shut down, but doesn't happen unless I let the computer idle for a long time. The fan control seems to jump every 10 degrees. +70C and above is the highest level. Because of the over-eager turbo clock the laptop can reach +70C very quickly and go into full fan power when doing low-intensity tasks. It does this every time I power on, and it takes a minute to lower the clock and fans down to reasonable levels. I noticed the fan issue straight away when I installed the W10 anniversary update. CPU/fan issue could be linked to high hard drive activity also. Also, the Lenovo Battery Gauge doesn't appear no matter how many times I try to enable it. It just doesn't want to show up on the task bar. Is it a seperate issue or are these two related?

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RELEVANCY SCORE 89.2

My ideapad 710s plus was doing fine the past few days, but on today i realized that i cant log in using my fingerprint. PIN and usual password still works as usual. I even updated my BIOs . On device manager it said "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31) {Operation Failed} The requested operation was unsuccessful."I tried to update driver software but it said it has the latest.Can someone help?

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RELEVANCY SCORE 85.6

Hello to you all,

I have a superb enigm for you guys. If you are curious, here it is....

I just bougt a portege Toshiba Portege Z30t-A-126 PT24CE -01400HFR
Nice machine but SSD is too small so I changed the original 256 SSD to put a 512.

Reinstalled Win7 completely without any pb.

Just one pb actually : the fingerprint sofware is not working.
When I Iaunch it, it fails and says "impossible to connect with the sensor".

In french " reconnaissance d'empreinte
impossible de connecter le capteur"

But when I check the computor's peripheral manager it says that everything is up and running, the Validity Sensors (WBF) (PID=0010) works fine and the latest driver is installed.
(I downloaded the driver form the toshiba support website. The driver's name is fp-sw-20140115084521.zip)

So ?? What's going wrong ??

I spent hours to look on the web and tried everything I could. Reinstalled one thousand time the drivers, the software, tried other drivers... But there is no way I can fix this.
That is really annoying...

Can somebody help me please ? Do you have a genius Idea ? I'm stuck...

Thanx in advance. :-)

A:Re: Portege Z30: Fingerprint software not working, connection with sensor fails

Hi

This fingerprint issue has been already described in another thread.
http://forums.computers.toshiba-europe.com/forums/thread.jspa?threadID=81261

You should be able to solve the issue installing the chipset driver.
Another user said, that an installation of Proset Ethernet drivers/software was necessary to get the issue solved. But to be honest I don?t think that missing Proset Utility would cause the issue?

However, check it out.

Feedback would be appreciated

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RELEVANCY SCORE 84.4

Hi everyone, I bought this laptop a week ago and ever since am trying to figure out a solution for my problem. While setting up my laptop, I noticed that the fingerprint sensor wasn't listed in the device manager. Also, in the login settings it says that windows hello isn't compatible with my device. Doesn't make any sense since the lenovo shop even states that this particular model supports windows hello with its fingerprint sensor. The activation of the sensor should be able via bios security settings but there are no entries for the fp sensor whatsoever. No activation, no data reset. I don't think that the latest windows update has something to do with it, since it shouldn't effect the bios settings or am I wrong? Kurs

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RELEVANCY SCORE 80

Hello, I have an x270 and when searching for drivers on the lenovo driver page, I cannot locate a fingerprint sensor driver at all. Can anyone point me to this driver? There is a common driver which is for all previous x series, does not include x270.  Here are the hardware ID for the two missing devices: I believe this is a synaptics fingerprint driverUSB\VID_138A&PID_0097&REV_0164I believe this is an Intel Driver:ACPI\VEN_INT&DEV_0E0C


























unidentified driver.jpg ?148 KB

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RELEVANCY SCORE 79.2

device manager shows unknown usb (cant read device descriptor) and no amount of manual driver assignment fixes itrolled back to 2.33 and all works fine again 

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RELEVANCY SCORE 77.6

Hello everyone. The driver for fingerprint sensor is missing from device manager, lenovo update manager and windows update says everything is up to date. I've tried the validity fingerprint common driver from lenovo website.I've updated the BIOS.I've updated the chipset.I've tried lenovo diagnostics. and the driver is not discoverable. please help. 

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RELEVANCY SCORE 76

Lenovo Ideapad 710S's ACPI driver just got updated on 14 Sep 2016. However, I can't get it to install. Its installer closes immediately upon launch, similar to the cases here: Lenovo G580 Windows 10 ACPI Driver not installing and Y500 ACPI driver not installing. ACPI driver: Laptops-and-netbooks :: 700-Series :: 710S-13isk - Lenovo Support (SG) -Advanced Configuration and Power Management Interface (ACPI) Driver for Windows 10 (32-bit, 64-bit) ... Any advice is greatly appreciated.

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RELEVANCY SCORE 75.2

Today, I updated my Realtek Audio Driver to version 6.0.1.7831 (dated 7/21/2016). After installation, I immediately realized that the taskbar icon changed from Dolby to Realtek default icon:? -> ? Next, I went to Programs and Features and found out that "Dolby Audio X2 Windows APP" disappeared from the list. Originally, both of these Dolby programs came with the laptop:? After the update, I was only left with this:? The impact of this is that I can no longer toggle the different sound features provided by the Dolby App. I contacted Lenovo via online chat support but the personnel insists Dolby is not a supported program by Lenovo without giving me a valid solution or answer. Did Lenovo omit Dolby App in the latest Audio Driver by mistake? Or did Lenovo intentionally removed it due to the vulnerability explained here: "Dolby Audio X2 (DAX2) privilege escalation" https://support.lenovo.com/sg/en/product_security/len_4884#/IdeaPad. If anybody is facing the same issue / has any solutions / answers, kindly leave a comment below. Thank you.

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RELEVANCY SCORE 74.8

Hi community, I've got Lenovo 710S Plus recently. I read about erratic fan control and I don't know if the problem has been solved, that's it? Unless fixed, I found and issue about BIOS version, explain it: BIOS v2.52 release date: 2017-6-22BIOS v2.03 release date: 2017-6-29 That's erratic versioning name? What's the latest?~~~ [Developers only]Now, about fan control issue, I think is provocated by bad BIOS configuration because this can be fixed overriding registers in charge of fan speed and processor temperature management. Somebody has source code in order to fix it? Thanks and forgive my English level.

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RELEVANCY SCORE 74.8

I just bought my 710S plus-13IKB ideapad laptop four days ago and have been facing some freezing issues while watching youtube but it's usually fine once I refresh the browser or close Chrome entirely so I didnt mind them. But just now (like 30 mins ago) it froze and nothing I click or press could work and the screen hasn't unfreeze since then. Im not good with tech stuff so I tried ctrl+alr+del and the novo bios button but both didnt work. Also to be frank, opening applications like folders etc tends to lag a little (or being a bit slow). Not sure if this is a Lenovo issue or Windows 10 issue. Please kindly advise what action I should take. It's really disappointing to see a new laptop being like this. ):

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RELEVANCY SCORE 74.4

Hi, I'm a happy owner of a Dell E5270 and on The base plate there's a fingerprint sensor. However, when I install the recommended drivers there are no biometric devices. What is visible (in device manager) is Dell Control Vault w/o fingerprint sensor. Is it possible that there is a sensor but that The system lacks the optional fingerprint unit inside the laptop housing? There are no exclamation Marks in the device manager.
Secondly I've found the Dell DW5811E 3P10Y wwan card for the dell e5270 at a bargain price but i would like to know where to finf the cables in the housing? .

Thx!

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RELEVANCY SCORE 73.6

Something is weird with the fingerprint sensor. When it works, it works instantly and recognizes my fingerprint right away, no matter which part of the finger I use. The problem is that it's *constantly* forgetting my finger. It'll work fine, then I'll close my laptop and come back in a little bit and it doesn't work at all...fails three times and have to use my PIN. Once that happens it doesn't work again, at all, until I re-enroll my fingerprint at which time it works perfectly again for some time. I end up having to re-enroll once or twice a day. Lenovo Vantage pulled in a new version of the driver package today but it didn't help...the issue just happened again. Anyone know what the cause might be?

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RELEVANCY SCORE 71.6

Hi Everyone, Hello Lenovo, I bought this laptop recently, and I was satisfied so far until i decided to play a game. I bought this one because it has a discrete graphics for a lightweight gaming. But after about 10 mins of playing any kind of 3D game (Dota, CSGO, CoH, even Telltale games) fps drops start to occur - graphics settings in the game doesnt matter (low vs high - hd vs fhd .. still the same shuttering, fps droping). After some googling and testing via gpuz i discovered that there is thermal cap at 61-62C and if the card reaches this temp, it will start downclocking - After 10 mins of playing, GPU clocked itself at somewhere around 650Mhz (default clocks are around 950MHz), reason of throttle: thermal - via gpuZ. I tried using a cooling pad, but it doesnt seem to help much. Via Nvidia Inspector: there is a thermal limit set to 61C, but u cannot modify this setting, then in the other two states of a card (i think those are the states, that are triggered by the thermal limit) there are clocks set to 405MHz - neither these are modifiable, so i think, that after some more gpu usage, it would continue dropping to 405MHz.   I have tried:I have installed the newest nvidia drivers.There is no problem with power management settings (been set to max via windows power plan manager).I have also tried every power management settings in nvidia control panel (max power, adaptive etc,) - no positive results. I dont even think i got a defecti... Read more

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RELEVANCY SCORE 66

Windows 10 Hello is not recognizing the fingerprint reader.  When I look deeper I find the following error in the device manager. This device is not working properly because Windows cannot load the drivers required for this device. (Code 31){Operation Failed}The requested operation was unsuccessful. I have checked and the driver is the latest.  I have updated the BIOS and chipset.  I'm not sure where else to look.

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RELEVANCY SCORE 65.6

Hi. Help me to add one user fingerprint data to diferent OS in one laptop.So, i have - HP elitebook 8470p - Synaptics FP Sensors (WBF) (PID=003d) - two OS Win7 and win10 (i can select only one to load) - same user for both OS First i add 2 fingers in one OS, and it work.Next i try to add same 2 fingers to other, but "error - finger already regested". It's mean that theris some other user (i am , already added by other OS) who have the same fingerprints. And i can add it again.  I try several times to fix it.but no result. In the begining was different fingerprint sensor driver and HP securiti software in OSes.Then i install same to both.Make reset fingerprint sensor in bios and delete all fingerprints in hp security.But still no result... This is my curent driver and software:sp72896 Synaptics WBF Fingerprint Driversp74101 HP Client Security Manager (American, International) P.S. in other laptop i have 3 OS!!! Win7+Win7+Win7. And no troubles with fingerprints. One user for all OSes.

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RELEVANCY SCORE 65.6

I was very kindly helped by Aca Candy recently with a blue screen problem. Unfortunately I had to have my laptop reformatted. Now for some reason I cannot use the fingerprint sensor. I try to open the program but no luck. I am running vista business, software program is ATSwpNav
and I have a Lifebook P7230.
Incidentally as the notebook is only now 2 months old I did try the supplier an internet seller called Laptops Direct in the UK, they are a total waste of space! Looks like I am on my own??
Anyone wishing to help would be most welcome
 

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RELEVANCY SCORE 64.8

Hi all,I bought the laptop with Windows8 on it. At the time the login via fingerprint worked quite well, sometimes the sensor was not blinking and using it nothing appened...at the end of the day I had to use the login via password.I week ago I updated my OS to Windows 10, since then the fingerprint login is not available any more (the sensor does not blink...)..let's say it works 5% of the times.This is quite annoying. Do you have any suggestionthank you in advanceMatteo

A:After startup the fingerprint sensor is not available (does ...

humm not sure if i got it .. but if you upgraded your windows to 10 .. you need to re install the fingerprint driver i had this issue on my laptop i installed the latest driver and its working

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RELEVANCY SCORE 64.8

Has anyone been able to figure out how to get the fingerprint working after windows 10 upgrade on the Elitebook 8740w?

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RELEVANCY SCORE 64.8

The sign in options settings are not showing an option for fingerprint set up or even the Windows Hello setup option. I have installed the validity fingerprint sensor driver but even then the problem is same.

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RELEVANCY SCORE 64.8

So I have an HP Envy 15 j111tx.I have Windows 10(64-bit) installed on my computer, I want to log on to my computer by using the fingerprint scanner, but it won't work. I will swipe my finger and it won't even light up. I don't know what to do and I dont want to do something to make it worse.  PLEASE HELP!!!!HP Envy user

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RELEVANCY SCORE 64.8

I recently refreshed my pc which led to unistalling of my fingerprint sensor of my laptop.!!! Now I am not able to find the driver for my fingerprint sensor. Any help will be highly appreciated.!!!On the uninstalled apps the information about the driver is as follows:Validity WBF DDF-Validity Sensors, Inc.-4.5.228.0

A:Fingerprint sensor for my laptop.

@R_Chauhan? System Website Driver Support Pages:HP ENVY Notebook - 15-k112tx Find the Validity Sensor Driver in CategoryDriver - Keyboard, Mouse, and Input Devices > Validity Fingerprint Sensor Drive sp72143.exe (26.0 MB) Full Information and Download:Validity Fingerprint Sensor Driver  When you see a Post that helps, inspires, provides fresh insight,or teaches you something new, click the Thumbs Up on that Post.Fixed / Answered? Click that post Accept as Solution to help others find Answers. 

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RELEVANCY SCORE 64.8

I've been trying to figure out how to get my fingerprint sensor working but have run out of luck. I'm hoping for someone to go through it with me step by step.  Below is the problem I keep having. Everytime I swipe my finger to setup it up, it always say that.     The driver is also updated.  

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RELEVANCY SCORE 64.8

Hi!Here is my first post. it's related to fingerprint sensor. Machine is a T570 "out-of-box" with Win 10 PRO. I ran MS Windows updates then Lenovo updates through Lenovo companion program.I notice after applying proposed fingerprint driver (Synaptics Metallica MOC touch FP driver - V5.2.3515.26)  sensor doesn't work anymore ... To log in I'm forced to use the PIN code or password way. Sensor no longer recognizes my finger. In fact it is the sensor itself that is no longer functional (no light). Obviously before I tried to configure the sensor again but without success ... Using the previous driver through drivers manager, everything works again (5.2.3512)Has anyone had the same problem? Thanks in advanceRegards

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RELEVANCY SCORE 64.8

Neither the fingerprint sensor or the HP SimplePass software are working after a recent Windows 10 update. Tried updating, repairing, reinstalling both the Validity Sensor driver as well as the SimplePass software but it still does not work. Read many posts in these forums and tried various suggested solutions but none of them solved the problem.

A:Fingerprint Sensor does not work

#HPExpertDayThese should help:http://support.hp.com/us-en/document/c03718240andhttp://support.hp.com/us-en/document/c03653209Workd for Win 10 too.

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RELEVANCY SCORE 64.8

Hi I used to use fingerprint basically every day and now it stopped working. Not sure if it was after any sw update because it happens automatically. Sometimes it requires computer reboot that I am forced to do but if there is no restart required I guess I have no notification that there was any sw update. I downloaded latest Fingerprint driver from lenovo site but you can see the result below. I am on Windows7 64 bit. Thank you R 











Solved!
Go to Solution.

A:Fingerprint sensor is not detected

Hi Cimenta,
 
Welcome to Lenovo Community Forums!
 
I?m sorry to hear that fingerprint reader in your Lenovo ThinkPad is not getting detected properly.
 
Could you please check whether fingerprint reader is enabled in BIOS? Also, reset the internal finger print data in BIOS and check.
 
Hope this helps! Do post back if issue persists.
 
Best regards,
Mithun.




Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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RELEVANCY SCORE 64.8

I have contacted with customer care many times....but no response was given . And I also visited service center chandigarh and they said that the scanner will be replaced and it'll take 4-5 days. But due to shortage of time i was not able to give them the laptop for repairing. This is in onsite warranty , so kindly replace this scanner  and do needful .
Divesh Gupta
[edited]
 

A:Fingerprint sensor not working

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

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RELEVANCY SCORE 64.8

I have a ThinkPad T460s and recently the fingerprint sensor stopped working. It would not light up at the log in screen. I removed the saved fingerprint and tried to re-add it but after it I put in my pin, it does not prompt me to input my fingerprint. It the cursor just spins. At that point I reinstalled the drivers and ran the latest windows updates. Still the same issue in addition to another. Now I also have the option to remove a fingerprint, when I click remove, it does nothing. I have updated every system driver as well as BIOS. I have removed fingerprint data from the BIOS. I have tried enabeling and disabling Windows hello from Group Policy. I tested it on a seperate user account and it is working on that account. Any help would be appriciated, I can provide further detail if needed.

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RELEVANCY SCORE 64.8

Recently my omnipass fingerprint swipe for my passwords isnt working. the program doesnt open when i try to open it or when my computer starts. also, the button inbetween the left and right clicker on my laptop, the button that can be pressed to scroll up and down, isnt working either. These both happened after the same restart. Thanks
 

A:Omnipass Fingerprint Sensor

Also, Windows defender wont open.
I tried updating my symantec antivirus and this message came up saying something is corrupted??? :
The following Symantec products and components are installed on your computer.
> Avenge MicroDefs25 SavCorp10
> LiveUpdate
> Symantec AntiVirus Corporate Client

Initializing...
Connecting to liveupdate.symantecliveupdate.com...
Downloading catalog file (1 of 4), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (2 of 4), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (3 of 4), product up-to-date.
Downloading catalog file (4 of 4), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list

The following updates have been aborted:
> Avenge MicroDefs25 SavCorp10 has 1 aborted update(s).
Reason:
LU1847: LiveUpdate could not determine if there is an update for this product because the update list for this product is corrupted.

LiveUpdate session is complete.
 

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RELEVANCY SCORE 64

sir/mam i download and install the Validity Fingerprint Sensor Driver2.1.0.2 Rev. A from your website File name:sp45217.exeafter installation it says you have to restart your computer then doesn't happen any thingplease tell me what to do 

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RELEVANCY SCORE 64

My fingerprint sensor does not work any longer after update to Win10-64 Version 1607. I am using the latest Win10 build, the latest BIOS Version 1.15 and the latest version of the fingerprint sensor driver (Synaptics Metallica Touch Fingerprint Driver) Version 5.1.311.26 from 14.7.2016. Uninstalling the driver completely and re-installing it helped for one reboot to re-activate it, but this is no stable state, the fingerprint sensor is unavailable after the next reboot. Surprisingly the fingerprint sensor is still offered as a logon option, although iinactive. Soon thereafter there is a message during the final stage of the reboot ('there has been a problem...') and it's completely gone and completely gone. Obviously Win10-64 Version 1607 and the fingerprint driver does not like each other. Any solutions available?

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RELEVANCY SCORE 64

I've Tecra M5 with Windows 7, and I'm trying to set fingerprint software (protector suite QL) but old version is not compatible and new (taken from Toshibas site) don't work. It just says "cannot find fingerprint sensor device code 0xe7210005". hardware is integrated.

In system is unknown device ACPI\TOA620A but it can't be updated. Windows don't find drivers and loaded packet (driver_fingerprint_upek_TC00237700A) or (2.19C_package) has no driver that would fit?

A:Tecra M5 - Cannot find fingerprint sensor

Hi karikana,

Have you removed the old version of fingerprint software before you installed the new version? Remove it in control panel > uninstall programs and remove the software before you install the new one. Also use a registry cleaner like Ccleaner to clean the registry.

Does fingerprint work with preinstalled OS from Toshiba?

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RELEVANCY SCORE 64

I got an acer travelmate 6465WLMi running 64-bit Windows 7 and after some digging around I managed to get the smartcard and 4 in 1 cardreader to work with drivers from a different travelmate.
Only problem I have now is that I can't find any 64-bit drivers for the fingerprint sensor. When I went to check the first time device manager showed it as an SMSC fingerprint sensor but checking their site didn't help at all, does anyone know a working driver?

*edit*
minor update :
http://www.authentec.com/win7beta64.cfm didn't work although one site mentioned they're used in acer laptops...guess not in mine

A:Travelmate 6465 - fingerprint sensor

Hi Smashy,

Give this a try. Not sure whether it will work, but it's worth a try.

AcerPanAm.com

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RELEVANCY SCORE 64

I've been using Yoga 720 15 about a week and Synaptics fingerprint sensor worked well. Recently I tried to use it to log in, but there was no sign of Windows Hello working. I tried to look up in settings, but it says that Hello is not supporting on this device. Device manager, however, shows that sensor is fine, no exclamation points or something indicating a problem. I tried to update fingerprint driver, but no use Has anyone faced the same problem?

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RELEVANCY SCORE 64

I've been using the new 6th gen X1 Carbon for about 2 months now. All of a sudden today, my fingerprint sensor does not work. When I turned on my laptop, I tried using the fingerprint sensor for log-in. The sensor won't even flash (orange for failed, white for success). Did anyone have this similar issue? How do I fix it?

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